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Jacky Jones Chrysler Dodge Jeep Ram in Cleveland
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Location on the map
Cleveland, White County, Georgia, US
Payments
Phone: +1 706-865-3168
Site: https://www.jackyjonescdjr.com/
Site: https://www.jackyjonescdjr.com/
Opening hours
- Monday:8:30AM–6PM
- Tuesday:8:30AM–6PM
- Wednesday:8:30AM–6PM
- Thursday:8:30AM–6PM
- Friday:8:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Comments (199)
I really appreciate the customer service here in comparison to the Dawson location. These guys are on point when it comes to taking care of their customers from purchasing a vehicle to maintenance services we now get done here.
DO NOT USE THE BODY SHOP. Kept My new 2022 F250 for 112 days and had to take it back 3 times in order for them to try to get it right. Got the vehicle back with 2 of the same previous issues. I was blown away. The truck came back with re-used parts, very dirty, and even left tape all over the vehicle. Ended up having to take the vehicle to another dealership to get it right.
Update on car purchased that had 2 worn out tires:Initially I was not getting any progress on the Certified Pre Owned car that I purchased from Jackie Jones Ford, that unknown to me at the time had 2 worn out tires. After I posted my negative review, I was contacted by the General Manager, Berrong Kimsey about my concerns. After a few emails and a few pictures exchanged, it was determined that they would reimburse me for the entire replacement cost of the 2 tires.Mistakes can be made, but it is how the company treats its customers after those mistakes that really show the integrity of the business.Mr Kimsey solved the problem quickly and made me feel much better about my purchase, as well as earned my future business.Thank you for your help!
After finding the perfect truck for meAnd communicate with a sales personListed price 32,969They sent the truck to an auctionSurprise the truck didn’t saleAfter more communication$500 off and “no wiggle room”Is an insultingto a regular minded personKnowing they were willing to take a much bigger loss sendingIt to auctionI do understand the current marketAnd am understanding to an extentIf my knowledge is miss informedWould be glad to hear outThe only reason it is 2 stars instead of 1 because I have met jacky personally when my father worked for him in sc
Service departmentCharged me a fraction of what I was expecting to pay, in and out within 40 minutes. Honest people with very fair pricing. Drove from Athens to this dealership and I’ll do it again. 10/10 recommend.
Absolute the beat buying experience in my life. Bill Sutton is the friendliest and most straightforward salesman I have dealt with in a long time, not just car salesman’s either. He definitely helped the process go smoothly, and even caught some issues on the used truck I bought that he handled after the fact that I had missed. And the dealers prices are great and fair value on trade in as well! Great place
I see Eric in Quicklube for oil changes and service and recently bought a truck from Ben Lawrence in sales here in Cleveland, GA. Both men are a true asset to the company. Excellent customer service is consistent. I highly recommend this company. Top notch sales and service!
Had a problem with my Challenger while on vacation. Called this dealer and was told to come right on in. They treated me like an old friend, reassured me that everything was okay, and had me on my way quickly. And did not charge me one dime for their trouble. I cant say enough about Josh Olson and Harrison Dutton. There just isnt many good folks and this type of old-fashioned service any longer. Totally impressed and ever thankful for their commitment, care, and concern.
The service here is outstanding. Bill Sutton was our sales rep. He was very personable and accommodating. Very friendly and went above and beyond to insure we were happy with our purchase and our experience here. We have always bought our vehicles here and even though we moved to south Ga. We still come up here to do business with Jacky Jones.
One of the best experiences buying a new vehicle I have had. Thank you Carol Greenwood and William Jackson
Kathy Owen is awesome she went above and beyond to make sure we had a wonderful car buying experience
We were on Vacation going to Helen, when our truck needed a repair. We seen Eric at Jacky Jones Quick Lane, he got us right in , fixed our truck and we was back on the road within 30 min. I was very impressed with his service and the service team. I would definitely recommend them to anyone.
Worth the drive! We purchased a FLEX with Bill Sutton. What a great guy; so friendly, genuine & humble. He even remembered our sons name. We live about 90 miles away & he was kind enough to get most of the process done via phone/email. We also worked with finance manager Casey Tatum who was fantastic. Bill & Casey made the car buying process easy & seamless. Entire staff is very friendly. If you are in the market for a new or used car, give Jacky Jones a try & ask for Bill Sutton!
This place was great. Though I own a GMC Sierra I got my oil changed here. They were very quick and professional. My service advisor, Eric Dills, was very nice and courteous
I had the best and easiest experience here at Jacky Jones Ford. My salesman, Bill Sutton, was eager to help me to get me the best deal on my new Bronco. He was quick to answer my questions or concerns. I cannot wait to do business in the future with both the dealership and Bill!Thank you Jacky Jones!
We had the best experience at this dealership! The customer service far exceeded my expectations. Jamie was a joy to work with. He was very personable and helpful as we were purchasing our vehicle. Highly recommend Jacky Jones in Cleveland!!
Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the hot wire to the Auto Shift Solenoid, coming from the Alternator.As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission.They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department.
I have purchase two vehicles from Jacky Jones and the experience was very professional and comfortable. My last purchase was a 2019 Ford Transit that I use for my business. It has a little over 10,000 miles on it and it started sending out a code to service the engine. So I dropped it off on a Sunday evening. On Thursday Since I had not herd anything from them I called and was informed that it would be the middle of next week before they could look at it. I have other vehicles for my business and I have them serviced by the dealerships as well. I have never had one that was not looked at inside of a week. Usually within two days. For these reasons I will not ever purchase another vehicle from Jacky Jones
Thank you, Bill Sutton, and team for the stress-free, no pressure approach to finding our perfect vehicle. Bill, you were a pleasure to work with and quickly earned our trust. We will recommend you and Jacky Jones Ford!
I recently purchased a 2003 Mustang from Jacky Jones Ford In Cleveland Georgia. I bought this car sight unseen on the internet (we live in Florida) and normally would not have purchased a car sight unseen except for the trust that I established with the salesman at the dealer. The salesman was Bill Sutton and over the course of email and phone conversations over several weeks I felt confident in the information about the car was accurate and credible. I met Mr. Sutton when I picked up the car and he was very cordial and appreciative of my business. I would definetly recommend Jacky Jones Ford and in Particular Mr. Sutton in making a vehicle purchase.
Still waiting for appointment. Called for two days. The online service scheduler is a JOKE. Could not enter information and would not accept my VIN number.
A very good overall purchase experience, the entire Jacky Jones team is very helpful and friendly. After sales experience speaks volumes, and Danny went out of his way to fix us up quickly when we discovered an issue with one of the keys. Definitely worth the drive!
My wife and I were in the market for a used, but new to us, Suburban. We searched and located several within driving distance to our home. We found a 2015 for a good price at Jacky Jones Ford in Cleveland. I sent an email inquiring about the vehicle as it was after hours when we found the ad. Within a few minutes my email was answered by Bill Sutton Jr. The next morning we made contact and made arrangements for the afternoon. Once we arrived at the dealership we were greeted by Bill and he showed us the Suburban we had come to look at. He handed us the keys and said “take her for a drive, I’ll be here when you get back.” We took a little drive around Cleveland and decided we wanted to purchase it. When we returned they had the paperwork drawn up and ready to go. Bill was up front and didn’t play the back and forth games like most other dealerships. He was a real pleasure to work with and made Jacky Jones Ford live up to their motto of “we make buying easy.” I would 10/10 recommend Bill Sutton Jr and Jacky Jones Ford.
My experience at this dealership was unlike any other in the best possible way. I cannot give Tyler Donovan enough praise for the way my sale was handled. First of all we did all of our negotiating by text saving me lots of time sitting at the dealership. Most of the paperwork was prepared ahead of time, the car was already prepped and filled with gas before I did my test drive also saving me time at the dealership. I was in and out in just over an hour. There were just a couple of minor issues which Tyler resolved very quickly. He was personable, courteous and customer oriented. I would definitely recommend him and will do business with him again in the future.
I live almost 5 hours away, but was well worth the trip. Bill Sutton great guy, down to earth and very funny. Great customer service and the best customer service I’ve ever had. Thanks again. Anyone from Tennessee stop by and ask for Bill.
Jacky Jones Jeep was an amazing dealership to work with on everything. Bought a used 2020 trackhawk, and gave me a great price for both the trackhawk and my trade in. Tyler is one of the best salesman I have ever worked with at any dealership. The whole team from service to finance are amazing and wonderful people. Will come back to buy other vehicles from them and would recommend buying from them!
Amazing and Phenomenal experience. Bill took great care of me from start to finish. I began contacting and researching trucks since mid January. Bill and Cheryl kept in touch with me until I was ready to make a decision this April. When I decided to buy the truck, there was no high pressure when I arrived. They handed me the keys and said drive all you want until you know what you want. It was the most comfortable I have felt with a car buying experience. I even was able to meet Mr Jacky Jones himself. Great place and very professional. Thank you so much to Bill and his Super Finance Man!
Absolutely wonderful great bunch of guys. Poor ole Don has to do all of the work!!LOL
I recently purchased a beautiful used Ford F-150 from Jacky Jones Ford in Cleveland, Ga. The salesman Bob Little arranged for me to take delivery of my truck at another Jacky Jones dealership closer to my home. On my way home I noticed that there was a problem with the sun/moonroof. I called the Customer Care Rep. Marianne about the problem. Within the hour she made me an appointment to have the repairs made at the expense of Jacky Jones Ford. The sales and management team are honest and will do what is right. I highly recommend this dealership. I am well pleased.
On Wednesday, February 17th after reviewing the dealership and seeing they had a 4.5 out of 5-star rating and a recipient of 17 Ford President Awards, I contacted salesman Ben Lawrence via text and phone.We conducted most of the sale remotely and once everything was decided I made the over two hour drive to finalize the deal. The entire process took less than 45 minutes and as I was pulling out of the dealership in a new to me 2019 Silver Ford F-250 ($63,525.00) I made the comment to my wife that this was the best buying experience I have ever had through a dealership.The vehicle I purchased was a reacquired vehicle which had a “no start” issue. The issue with the vehicle was said to be repaired with no sign of reoccurrence. Unfortunately, this was not the case and on Saturday February 19th would not start and left me stranded 37 miles from home for over an hour. I immediately contacted Ben to advise him and supplied pictures and video of the issue. The no start issue continued throughout the day to include after dinner with guests on the evening of the 19th for over 30 minutes. The following morning, I contacted Ben and advised him the vehicle would not start. Thankfully, Ben coordinated the delivery and pickup of a replacement vehicle for Monday.On Tuesday February 23rd, after serious consideration I decided that I did not feel safe continuing to use the vehicle as I travel out of town for business frequently. I reached out to Ben to advise I was not comfortable with the vehicle and to inquire as to whether I could get my trade in back and walk away from the deal. I was told this was not an option as the loan had already been funded.At that point I decided to pursue the replacement vehicle they delivered. The replacement vehicle was also a reacquired 2019 Ford F-250 ($67,690.00) with some additional creature comforts. I originally did not see the vehicle on the lot due to setting my spending cap and search criteria at $65K. Naturally, I asked Ben if there was any way they could meet in the middle on the difference. Ben stated there may be some room for flex due to asset depreciation however after looking into it, he returned to say there was no room for discount.I was no stuck in a situation where I could pay more than I had desired for a vehicle or put my faith in the original vehicle that had already left me stranded multiple times. I decided I would continue the purchase of the replacement vehicle at full asking price. On Wednesday February 24th, I notified Ben to finalize the deal.Nearly a month later, on Tuesday March 16th the purchase of the replacement vehicle was finally complete. In that months’ timeframe there were multiple frustrating telephone conversations with the team at Jacky Jones. This is a very condensed version of the month long back and forth. In addition to all the mental frustration, while in Florida on business I was pulled over due to the vehicle having a test drive tag. The officer believed the vehicle to be stolen since I can only assume test drives from Georgia do not include central Florida. Luckily, I was able to provide text messages and insurance coverage to satisfy the officer.Even more disappointing was to find the situation had not been escalated to Mr. Jacky Jones or Dennis Greene which leads one to believe the occurrence is so common that it did not warrant escalation or it was being swept under the rug. I asked that this situation be escalated and for someone in management to reach out to me. A phone call and apology from Mr. Jacky Jones, Dennis Green, or the General Manager Berrong Kimsey would have spoken volumes and could have in fact prevented this review. The only thing worse than having to deal with a situation like this is to know your business and customer satisfaction is not important enough to warrant a simple phone call. I have already spread the cautionary tale to my closest friends and colleagues and urge anyone who is considering buying a vehicle from any of the Jacky Jones dealerships to strongly reconsider.
We were in the market for a Jeep Grand Cherokee and called about one and was greeted by Crystal in sales and she was very friendly and professional and accommodating with every aspect ! She then had our trade appraised and William worked with us on the deal that we couldn’t turn down ! Crystal even took the time and delivered the Jeep to our house in snowy and cold weather over a hour drive ! If that’s not customer service I don’t know what is ! We were treated very well by everyone else in the dealership and felt like family ! Would highly recommend this dealership !
If I could give them 6 or more stars I would !I was in the market for a very specific preowned RAM 1500 with ecodiesel, rambox, sunroof, and cargo system and in white. I found the exact RAM I was looking for at Jacky Jones.A 2017 Laramie Longhorn with 34,000 miles.Now being I was in Phoenix Arizona and the truck was in Georgia I could only see the photos on their website. (kind of far to go kick the tires).But after a couple of emails I called the dealership and spoke with John Jones. He assured me that I wouldn’t be disappointed with the RAM. We came together on a fair price, they arrange fair fiananicing rates and the deal was done. John even helped arrange the transport of the truck to Phoenix.Very smooth transaction NO WORRIES!Throughout the entire process communication was fantastic, I was kept informed on everything that was happening (NO SURPRISES)When the RAM arrived.......John was correct I was not disappointed!!The RAM exceeded my expectations, there wasn’t a mark on it anywhere the interior looked like it was never sat on. It even had a new car smell (not bad for a 4 year old truck) And to top it off if arrived with a full tank of fuel :)Can’t give John (salesman), William (finance), and Michelle (paperwork) enough praise for the way the sale process was handled.So weather you’re in Georgia or thousands of miles away I highly recommend Jacky Jones.The folks there a great people and a delight to deal with!
Just bought a Ford Expedition Max Limited 4x4 for the family and they love it . Thanks Bryan Sullivan for the great salesmanship.Will refer all family and friends! Best place to buy your next vehicle! Awesome finance managerCharl Sosebee he took great care of us!
This was the easiest, least pressured car buying experience. Wayne was a pleasure to work with, he let me have time to drive the truck i was considering without constant pressure to make a decision and broker a deal on the spot. They were more than fair with my trade and receptive to my pricing request. I ended up finiancing with them also, which was just as easy as the purchase. Overall, the best car buying experience. Thanks and I will recommended them as being worth the drive.
We broke down about 25 mins away on the side of a mountain ⛰ we had the whole family with us...2 kids and 3 adults . All the employees went above and beyond for us. They referred us to a tow truck & also went out of there way to have a van pick us all up and bring us back to the dealership to have our truck repaired..which was also in a timely manner, they went out of there way to do what they could to help us. The general manager Berrong provided outstanding customer service & did all that he could to help us out. Eric & his crew in the quick lane tire & auto center also did what they could to provide the best customer service. My family and I couldn’t be more thankful for all that they have done for us. If your looking for a dealership that will go above and beyond for you I highly recommend Jacky Jones Ford.
I live out of state and purchased a used truck here that ended up needing some major repairs right after buying it. They didn’t have to, but they took care of all the repairs. Really classy of them and I am very appreciate. I would definitely recommend this dealership
Bought a 2014 ford explore last night! Between Alex and Russ they made it super easy, fast, and convenient. We even traded in my Toyota Camry! I cant thamk them enough for their patience and kindness towards our kids and selves. If you ever need good, honest, smart, sweet people to buy a car from I recommend going to see both Russ and Alex!
I called the dealership to get an answer to what time they closed as I had seen a couple different times. The nice operator transfers me to the sales que and Fritz answers the phone. Im sure to him it was just another sales call that rarely end in sales. (I sold cars in my youth, 95% of those calls are dead ends). Talked with Fritz a few minutes explaining i was buying a car for my daughter. Inventory has been low and prices high so this car I was looking at wasnt likely going to be around long. Fritz was going out of town the next day. I called my daughter and got her to get off early to get there ASAP. Its an hour + drive to them from us and I hate being that guy who makes people stay late. Called Fritz back and said were coming, he said come on. We went and it was an unbelievably pleasant, friendly experience. Ive bought several Lincolns at Jacky Jones Lincoln in Gainesville and have always been pleased. Fritz was top notch. His taste in vehicles was pretty close to mine so we got along great. He wrote up the deal and got it into f&I pretty quick. Casey in F&I did an amazing job and had a 2.99 offer for us from Ford Motor Credit. Casey did have to suffer counting $10k cash that was all the way down to 5 dollar bills my daughter had saved. But he was great and we discussed both having all girls. I couldnt have asked for a better experience. Fritz even stayed all the way through then sat with my daughter in the car going over features! The man is the definition of what you want in a car salesman. Dont hesitate to use Jacky Jones Ford. Ask for Fritz!!!Also they arent those freaking mask nazis. Its normalcy there and if you feel the need then you can wear one. Theyll wear one if you feel such need. But its not forced on you and I greatly appreciate that.
Jamie in sales is great to work with. They didn’t have the truck I was looking for so I purchased elsewhere. But I will send friends and family to Jamie whenever possible. He works hard and is extremely friendly.I use their service department for my Jeep currently and have had good experiences with them over the past several years.I consider this dealership 1st when looking for a vehicle.
Do not do business with this dealership. The sales reps have an ego and will belittle you to make you feel like you’re not worthy of their time. I have purchased many vehicles and this was the absolute worst experience I have come across. All this dealership wants to accomplish is making the most money possible while letting you walk away with the worst deal possible, please think twice before using them to purchase your next vehicle,
I would just like to give a huge thanks to Jacky Jones Ford. I had been to two other places only offering one fix to an issue I had with my oil pan. They understand money for anyone can be tight and gave me another option I didn’t even know was available that was about 5x cheaper. They were very helpful; honest and did great work on my vehicle. Highly recommend. Staff is very kind and the waiting room is comfortable if you have car work done for a couple hours. Thanks again!
I recently went in with a friend who was having some service mojo with her car.I had the pleasure of meeting Greg Everson , the Service Manager.I was quite impressed on how he valued His repeat customer that had been a customer over the years with many different vehicles and how he stepped up and took really really good care of her.I highly recommend the service of this gentleman to anyone considering buying a new or used car .thank you for the experience!
The staff at Jacky Jones was very friendly and very helpful. They made the buying experience relaxing. They gave me a very reasonable price for my trade and had me in a new vehicle and out the door in a short time. Their hospitality and service is top notch.
We are from out of state and we’re looking at the new jeep trucks. it was truly a wonderful experience no pressure at any time. Tom was so helpful to me and my family on purchasing are new jeep. We thank him for all the work he did and how efficient and fast the process was. A big thank you to Tom.
Sales team is fantastic. I even get a call on my birthday every year; However the parts department is a different story. I tried to get my vehicle serviced while still under warranty for a temperature gauge issue, found out they would have to take the bumper off and made an appointment to leave the car. After being rescheduled 4 times, I finally was able to drop off my car and get in a rental. 6 days later I get a call stating that a wire has been completely severed and the bill will be $605 since it will not be covered under warranty due to it being a clean cut. The next business day (closed for holidays) I show up before they open to decline service. The lady behind the desk tells me theyve already ordered parts, so Ill be paying for those. I just say Ill take my car somewhere else. Once I wait for 30 minutes for them to pull my car around, she hands me a bill for $236. I ask her what its for and she says the diagnoses and a hood latch. A HOOD LATCH FOR AN ELECTRICAL WIRE...I argue with her trying to explain that the hood latch wasnt the issue, and this woman proceeds to say that she expected me to be the type of person not to pay.. I state that this isnt right, and she starts dumbing down the math for me. Im quite capable of adding, but the way she treated a paying customer who has purchased multiple vehicles from them is what isnt right.So as it stands now... nothing in my car is fixed, Im out $236, and I have an extra freaking hood latch if anyone needs one!
Had car evaluated for repair by my mechanic. Ford would not allow him to fix problem, only dealer. Took to dealer who could not locate issue as it is intermittent... Found a different unrelated problem which I paid to have fixed. Will have to wait till vehicle quits again ( hopefully somewhere safe) and take back to Ford.
Paul Hopewell, Don and Nikkie with the rest of the team were an absolute joy to work with . I traveled to Georgia from kentucky to buy this truck. It was all but done when I got there. Paul Hopewell is on his A game! Easy going , laid back atmosphere . I highly recommended this dealership and their staff with any car purchase .
When it comes to buying vehicles, I have never had a good experience until I came to Jacky Jones. I went in on Memorial Day to purchase a new Jeep Cherokee. Beth, the receptionist, greeted me right away and was very friendly. Lee Call, my sales rep, was wonderful! He was personable and funny. He didnt pressure me to try and make a quick sale. He answered my questions and allowed me to take my time in making my decision. The other folks I met throughout the purchasing process, Casey and Andy, were very nice and made me feel like they valued me as a customer, even after they had made the sale which, in my personal experience, is rare. After all of the paperwork was done, Lee took extra time out of his day to make sure I knew how to use the Jeeps features and even checked on me later that day to make sure I was happy with the purchase. I will definitely buy from them again!
I was looking to buy a truck , saw they have one I called and spoke to Mr Wayne such a nice guy. Got all my questions answeredHonest man and professional.Few days later I flew from Texas and got to Jacky Jones dealership met with Mr. Wayne and his partner such a great lady and very welcoming people. Was very happy and got the deal done nice truck clean and ready to goI highly recommend this place and those to peopleThank you again
My sales lady Ms. Lori Boles was amazing. She knew the product she was selling, she was very very helpful I highly recommend seeing Ms. Lori at Jacky Jones Ford.
Took the vehicle in for a recall on the tailgate locking mechanism and Mackenzie noticed I had a dent and some scratches from where it had unexpectedly fallen open one evening and crashed against my garage door. I didnt think to ask if they would fix the damage so I was pleasantly surprised when she brought it up. She took ownership of the issue, coordinated the recall and body work with their shop and kept me in a loop the entire time. She has a great attitude and has always provided exceptional customer service.
We (business and personal) have purchased around 17 vehicles in the last 3 years from Jacky Jones and Bill Sutton. Bill is always such a great help to find what we need whether person or business. For our business we have specific needs with the trucks and vans we purchase; Bill always finds just the right fit for our team. If you are in need of a vehicle I highly recommend Bill Sutton as your go to guy.
I had my 2015Jeep Renegade towed there for repairs. It took almost 2 weeks for them to even check the vehicle. I had a dead battery and when I jumpstarted it it spiked the computers. It had nothing to do with the shifter but I did have to manually shift it into neutral to have it towed. They claimed that the shifter was the problem and wanted to charge me $1100 to replace it. My shifter was not broken when I towed it in there it was left in neutral with the key in the ignition. When they gave me my old parts back the shifter was now in Park which they did. I was charged almost $800 to replace a part they broke.
After speaking with Lamar for two days and again this am. I drove over 2 hours to the dealership to buy a $60k truck only to get a call when 10 mins away that the truck I was coming to look at had been sold. Very poor customer communication and bad business. 4 hours of my time I wasted traveling across GA.
This place is a joke. Every time I’ve gone to them, it’s been some type of issue. This last time I was informed they wouldn’t rotate my tires, without replacing all the lug nuts because they were on too tight, I left just to get home and be able to take them off myself. They’re lazy, and always have excuses to not work on vehicles.
Jacky Jones was a awesome buying experience. They are very honest and polite. In Florida buying a car is a cutthroat experience with salesmen rushing you trying to make that $100 off of your sale. Not in GA. Jamie was super helpful. He handled everything fast and was straight forward about all of the prices and why they were priced. Before I arrived at Jacky Jones I looked at Smokey Mountain, No luck but they found my truck at Jacky Jones; immediately they called Jacky Jones and contacted Jamie; He had my truck ready to go when I arrived, Great buying experience.
Quick diagnoses, chat with the mechanic new part was ordered. Few days later received a call-back to stop in and have the repair performed. Finished with repair and out the door in less than a hour. A+ service, treated like a long standing customer even though it was my first visit. I left feeling confident the repair was done properly, correctly and professionally. March 2016.....My older model Jeep Cherokee had been well maintained at Jacky Jones by their service department for the past 2.5 years. Time to upgrade, Lee, the salesman had me in a slightly used 2016 Cherokee and out the door as a satisfied customer in one (1) day. Great selection of used and new Jeeps that gave us plenty of room to shop within my budget. I sincerely enjoyed the experience of purchasing my jeep knowing also the service department with Harrison and MacKenzie are available and seriously interested in my needs. Amazingly perfect and satisfying experience. *Thank You for tossing in a free subscription to Sirius radio..!!
I purchased my second company cargo van from Jackie Jones Ford in June. I was happy from start to finish. The entire staff that was involved in making my sale happen were top notch. Just getting the financing done is a big job and they did it with great efficiency. I actually had zero time to devote to the process and the people there went way out of their way to accommodate me! Thanks!
My 2004 F-150 was misfiring on cylinder 3, so I took it to Jacky Jones in Cleveland Ga. for them to diagnose the problem. They kept the truck for about a week just to tell me they needed $675 just to take valve cover of to look at valve train, this is on top of diagnostic fee. I refused and told them I would pick the truck up first thing the next morning. I get there to pick my truck up, pay the $125 diagnostic fee, and head out. Don’t make it a mile before the whole truck begins to shake and cut out, running 100 times worse then when I took it to them. Come to find out they didn’t have any of the coil packs plugged in. My 16 year old son fixed a problem a so called Ford service tech. had caused. What a shame. I recommend taking your vehicle to a different service center.....Perhaps Greene Ford in Gainesville Ga.
Our sales rep. Gary Tinsley showed us what we were looking for and were able to purchase within a week. Since we live 3 hrs away, it was very important to us to get all our questions & concerns answered prior to picking up our 2018 F250 Lariat. Highly satisfied with entire purchase & loving my new ride.😉
I have purchased 3 cars from Jacky Jones in Cleveland, Georgia and each time I have had a positive experience. My situation has always been needing wheels right away and being unsure about financing, but every time I came away with another car and affordable financing. Ben Lawrence is a nice no pressure salesman who has helped me with my cars and William Jackson has worked miracles in getting my financing. I recommend this dealership for purchasing a car.
Salesman Tyler Donovan is a jam up guy! My next vehicle deal will definitely be through him! I told Tyler what I was looking for and he set me up fast and did a fantastic job! I couldn’t be more happy with my 2019 Ram 1500. Also, William Jackson in the finance department did a great job with helping me get in my truck. Thanks guys!
My wife went there to look at the cars in her price range and the sales man ran her credit 3 times. We ended up purchasing from another dealership. The salesman didnt have permission to run our credit. We were just looking. This review pertains to that one salesman who ran our credit without permission.
Carol Greenwood is awsome she was very knowledgeable about the vehicle and flatbed body we were looking at to purchase. I purchase new vehicle ever couple of year and this was by far the best experience I have had with a dealership. Casey the finance manager was also very helpful we had several questions and he took the time to answer them and never made is feel like we were being rushed. I am thinking of purchasing another vehicle from Carol
Excellent customer service. I just purchased a truck from JJF with the assistance from their salesman L. Elrod. The truck was everything he said it would be. He helped me have it shipped to Texas and made the whole transaction smooth and simple. No hassles or regrets. I highly recommend JJF and ask for Mr. Elrod for a great car buying experience.
I had a smooth transaction here with sales rep Lee Call. They gave me a very fair trade in value for my old truck and had me on the road quickly in my new one. Highly recommended.
I just want to say jacky Jones has great employees and thank u Bill Sutton for helping us out Saturday Sept 11th for helping me and my dad get in this new truck when we didnt have a vehicle left
I dealt with Carol Greenwood. I was very dissatisfied with the service and communication from her. I was interested in a specific vehicle there. I would ask questions about it and she said shed call me back with answers. There would be days go by and Id not hear anything. Id text her and not hear anything. I called the dealership and theyd send me back to her. She would make up excuses and tell me again that shed call me back. Finally, I told her I wanted to put a deposit on the truck because I was afraid itd get gone since she was putting me on the back burner. She sent me a text saying that another salesman heard her conversation and he got another customer to put the deposit on it. She also said that the manager wouldnt allow her sale to me hold up. I feel she has low work standards or just didnt care about the deal with me. Not crazy about the ethics there thats for sure
Servicing my F 150 was a breeze. Eric set everything up for the 100K service and made some excellent recommendations. The work was completed in a fair amount of time and I was surprised that the cost was less than I had anticipated. Definitely the place to have your Ford serviced. Great people at Jacky Jones Ford, I’ve been using them for over 30 years.
The service was as usual 5 stars plus and the Service Manager (?) Eric Dills went above and beyond to help me. Service is GREAT! I do not like or have anything positive to say about the owners choice to levy a 4 percent convenience fee to use a credit or debit card. Cash, (who carries a thousand dollars cash money?) Check (who carries checks in 2019?) or the QUICKLANE Credit Card are accepted. The rate on their card is 3 times the average credit card rate. So on balance, I love the service provided and Ill have to bring a check (if I can find them) to get my truck serviced. Not happy at all with the payment terms.
We were on vacation and began to have trouble with our Jeep. My wife suggested we take it to a nearby dealer but I assumed a dealer would take days to fix it and wouldn’t even look at it without an appointment. We tried Jackie Jones and they actually agreed to take a look at it on the spot. After less than an hour, they had a diagnosis and asked if we could bring it back the next day for repair because they needed to get parts. We came back the next day and it was fixed in under an hour. Everyone was very friendly and we were happy to be on our way. This would probably have taken three weeks at a dealership where we live.
Everyone at Jacky Jones are so helpful and kind! They answer any questions & they tend to any concerns you may have. I wouldn’t have wanted my first car purchase to be anywhere else! Lamar Elrod was beyond helpful, my car buying experience was an absolute breeze!
They were awful. Insurance claim for rodents chewing wires. Insurance delays because of processing by State Farm and Jacky Jones, then delays from Jacky Jones for a multitude of excuses. My F250 was there for 5 weeks and there was only a total of 10 hours of work done. Somehow, somewhere, someone dropped the ball. Promised completion 3 times after last part was received. I really dont care why or who but Jacky Jones was paid by insurance company on 06/21/2019 and i got my truck back on 07/11/2019, 20 days later. 20 days and 10 hours!!! Disgraceful and the service manager, Greg Everson stood in front of me and said that his team did the best they could do under the circumstances. Furthermore, Jacky Jones has also started charging a 4% fee if you use a credit or debit card to pay. They are one of the few dealerships that do this (i checked around). One would think that this should be absorbed in the inflated hourly prices they charge. Will walk before i use them again.
Contacted Jacky Jones regarding a used car for sale. The salesman was nice and provided all the feature information we needed to know about the car since we would be driving in from out of state. We agreed on a price and I then asked Lamar (salesman) to provide a purchase order so our lender would cut a check that we could take with us. I contacted Lamar and told him that the bank finished the paperwork too late for us to arrive before closing and would it be ok if we came tomorrow. I contacted the dealership the next morning about the sales tax that was not on the purchase order and to let them know we would be there around 5. The dealer called me back stating that the car was just sold. WTF??? The sales manager asked me if the salesman asked me to put down a deposit which the answer was no. He said he would talk and get the salesmans side of the story....I got niced off the phone after all, they sold a car while we missed a day and a half of work...Jackie Jones Fords is only concerned with and loyal to Jackie Jones Ford.
Very good dealer. Was able to work deal over phone and email. Great staff doesnt pull the tricks some dealers try to pull in the city. Highly recommend. Great experience!!
My Ford Custom Loyalty Points payed for my new tire sensor. Didnt have to pay a dime. Thank you.
Wonderful car buying experience. Everything went very smooth, and Lee Call was a great salesman. He was very helpful and informative. Andy (finance guy) and Casey made sure I understood the financing also. Great place to do business with.
Nice, clean place to get your car serviced. I didnt have an appointment, but they took my vehicle in promptly and I was out within the hour.Very convenient location. Prices are good. Recommend this dealership for service and repairs.
Easy peasy 👍 ordered mats for Berry my Jeep yesterday and they called today and said I could pick them up. So love these guys. Berry loves them too 😍. A+
Worse experience ever! Dropped off car for service and tire rotation at 11:30 am. Manager said car would be ready in around 1 to 1 1/2 hour. Came to pick the car up after 2 hours and it hasnt even been touched. Manager had a bad attitude and didnt care. This place has gone downhill steadily after the first time they serviced my vehicle. DO NOT RECOMMEND!
I was told at a dealership in California that they had no idea when they could get a PDC unit for my 2021 Grand Cherokee. Jacky Jones Jeep got the PDC unit in 2 days and replaced it.
If you’re looking to buy a car I highly recommend this dealership and I ESPECIALLY recommend Jimmy! Jimmy isn’t your typical car salesman. He took the time to get to know me, my husband and our kids. We traded in my late fathers truck and he understood what a big deal that was to me. He showed such kindness and compassion throughout the entire process. When my two year old son would get restless, he was constantly finding a way to entertain him, the same thing with my older daughters. At one point, while we were waiting, he bought my kids some snacks. When I explained my son had food allergies and he couldn’t eat them, we got to chatting about that. The next thing I knew Jimmy came back to us with a snack my son could actually eat. He remembered everything he was allergic to and still found him something! I’ve never dealt with a salesman who cared enough to go out of his way the way he did for us.In addition to Jimmy, the rest of the staff (both at CDJR and Ford) were so outgoing and fun with my son. Everybody that walked by would fist bump or high five him and they all went out of their way to speak to us.I cannot day enough positive things about this place! If you’re looking for a car DEFINITELY go see them! And be sure to ask for Jimmy!
We used Jacky Jones Ford Body shop to repair our 2016 Jeep Compass and they did a Great job. They we very helpful with any concerns and the Car looks like New! I would highly Recommend them to everyone!!!
I carried my vehicle to be serviced as I had purchased the vehicle here last Fall. I was greeted promptly and shown to a clean, comfortable waiting area where I enjoyed fresh coffee and pleasant company. In no time, my vehicle was serviced, checked out and I was on my way.Thanks Mackenzie!!
Bought a Ford Escape here back in 2002.We were up there visiting Helen and stopped in.The salesman was very friendly and efficient.Had a large selection of vehicles.I recommend
We came to Jacky Jones Chrysler looking for a truck for my daughter. Wayne greeted my daughter and done an excellent job from start to finish. I spent 40 plus years in the Auto Business. I would recommend Jacky Jones family of dealerships to anyone these folks are the very best. Wayne thank you for taking great care of my daughter job well done.
Purchased a Mustang 6 months ago and the front end started making a popping noise. Call their service department and made an appointment to have it checked out. When I showed up for my appointment they told me that they don’t make appointments and they weren’t going to be able to look at it that day that I would have to leave it there for a couple of days before they would be able to look at it. When asked why I was told to show up on that specific day, and I also received a text confirming my appointment on that day, they replied “I don’t know who you talked to but we don’t do appointments.” Never again.
Had the misfortune to breakdown in our new Dodge near Jacky Jones dealership in North Georgia. The service department repeatedly gave us misinformation regarding repairs including telling us they had contacted the engineers at Chrystler Dodge--when it turns out they had not. They had our vehicle over a week with absolutely no progress. When I complained they magically solved the problem within an hour. We drove back to North Ga--5 hours-- I spoke with the service manager who assured me the vehicle was fixed-- even told him I was driving back with my 10 year old alone-- vehicle broke down with the exact same problem. 3 hours down the road in the middle of nowhere!!! We have filed a formal complaint --they clearly didnt know how to fix the problem-- just wanted to get rid of us and unfortunately put us in a really unsafe situation. I wouldnt trust these guys a bit of thats how they deal with customers. I was very dissatisfied.
Great place to get a new car. Outstanding selection, knowledgeable and friendly staff not to mention great prices. A dealership worth going out of your way for.
Great customer service, taken care quickly and conveniently. Very helpful, and met every need asked for. Highly recommend Casey Gentry & Carlos!!
My vehicle had a recall and the service technician was able to get me scheduled during the same week I called for service. The technician was very polite and helpful. The waiting area was clean and comfortable and the service was completed in a very timely manner.
The service was good. I was in and out of the dealership within an hour. The staff were polite and pleasant. However, the dress of the female employee in the service department was unprofessional and did not reflect the dignity and honor due a woman.
Bill Sutton Jr. is an awesome salesman. I have nothing but good things to say about him. Even though we have not struck a deal yet I will be giving Bill a call very soon.Mario Garcia
DO NOT USE ADAM, I went to buy a used truck that was brought down from another Jackie Jones dealership its a long story but when I told him after haggling back-and-forth for a couple days that I had to think about it a little longer he proceeded to tell me what exactly was it that I was looking for whats wrong with the truck he paid someone to bring it down here , basically trying to bully me and make me feel like I was obligated to purchase this truck because it was brought down for me to look at. Ive been to many other dealerships they all have offered to bring in trucks from other places if I wanted them too no questions asked, I feel because Im a female he thought he could guilt me into buying this truck I know for a fact if my husband was with me those words wouldve never came out of his mouth. So I left immediately got into my van drove right next-door to Jackie Jones Ford spoke with a wonderful gentleman named Mark and bought myself a beautiful Ford lariat
Best place to purchase a vehicle! Extremely helpful staff and great prices! I’m a Jacky Jones customer for life! Special shoutout to Ben Lawrence who helped me find the perfect vehicle and Casey Tatum who made the financial part a breeze! Thanks guys!
Paul and Tyler were so helpful! I honestly couldn’t have asked for a better experience! They were both extremely helpful and knowledge and made the experience painless! Paul even killed a spider for me!! I would HIGHLY recommend them to anyone looking for a new vehicle! Thank you so much!
I know a lot of people dread going to the car dealership. I went to the Dodge dealership this morning because my lease was up on my vehicle. I was about 9,000 miles over the mileage. The salesman that I talk to was Wayne Irby what a pleasure. Even though I wasnt trading in and buying a new car there was absolutely no pressure easy as it can get. The finance manager C.J Campbell it was a pleasure working with him too. Looking forward in a year to doing business with you guys. If youre looking to buy a car this is the place to go.
General Manager Bobby Jones still does business with a handshake, great place to do business with. Good prices, Bobby and Carol provided great dealer discounts without the haggle, beat all other dealers around. I will definitely return.
Not a lot to say except rude. The appraisal guy with his cool shades no personality except like a brick. Chris or Greg whatever his name Jones let a customer walk out without even knowing if cash was an option or other means of financing. Lee the salesman well dont think he can be called that, lazy slouch is not even enough words to describe. Sorry Jacky Jones this division needs major evaluation. Nothing like your Ford dealership in Cleveland. Bad thing is we have purchased 2 previous vehicles from Jones, not so sure now. Pretty sad!!
Best car-buying experience I have had. They went out of their way to make sure my interest was their top priority. Every employee I dealt with was phenomenal.
Jacky Jones Ford in Cleveland is absolutely awesome. The best service, employees, work ethics, & so much more. Thank you Jacky Jones Ford for all of your assistance with every visit. Auto sales included. You cant ask for any better.
This is the best dealership that I have ever worked with. Personable and caring staff, they always touch base with a cost estimate before doing the work. Very detailed. I highly recommend them!
We went just to see if they had what we were looking for, and sure enough, we left there with our new- to- us truck. The salesmen were super nice - no high pressure sales. The finance guy was knowledgeable and efficient. Altogether, they made the car buying experience easy and affordable. We will definitely start here when we are in the market for our next vehicle.
Jacky Jones Chrysler Jeep Ram makes buying a new vehicle a pleasure. The sales staff goes the extra mile to make sure you have a very pleasant experience. The facility is very clean and well organized, excellent selection of vehicles. My next vehicle will be purchased here.
Eric Dills is excellent. He treats customers the was they deserve to be treated. He is always very helpful. The guys in parts are very good also. Kent Perdue in sales is the best.
Had a wonderful experience with Carol Greenwood. She was very knowledgeable , friendly, personable yet not a pressure saleswoman. My wife was with me during this experience and even she had good time with Carol. So big shout out and thanks to Carol Greenwood.
Excellent dealership, had to drop my car off to get some work done. These people hold themselves high for a reason. Best mechanical work in town.
Great place to purchase a Ford. They gave me a great deal on a new truck along with a no pressure buying experience. Will definitely buy my next vehicle here as well.
MacKenzie does a GREAT Job! She goes above and beyond to explain what work is going to be done etc. Really personable and easy to work with. We will only take our Jeep to Jacky Jones, we just wish we could bring them our Honda too!
Not that they need my endorsement (their excellent reputation is well-established and well-earned by now), but I give Jacky Jones Ford an unequivocal five stars! When a relatively small, well-off-the-beaten-path dealership continuously sells to customers from all over the country, you know theyre doing something right. My sincere thanks to Lamar Elrod, Fritz Hammersen and F&I William Jackson for by far the easiest and smoothest car-buying experience I can remember (I was in and out in less than 45 minutes), love the Tauriceptor so far! Keep up the good work and God Bless!
They got my business because RC Greer responded to my Facebook post when I was irritated with dealers just wanting to sell me something off their lot. I built the truck I wanted on the Dodge Ram website and posted it on Facebook. RC responded with the best out the door price and was happy to order the truck for me. I got precisely the 4500 Tradesman truck I built on the website. I love it!
Great Service dept. Took my 2004 Rumblebee in for air bag recall. Quick service and the mechanic did an in a inspection of all mechanical areas for free... Whenever I need service that I cant do myself, I will definitely return. Great experience...
If your shopping for a Ford car are truck, make sure you take the drive to Jacky Jones Ford in Cleveland. The customer service is worth your time driving, not to mention its a pleasant drive. Jackys staff is charged with making your purchase so pleasant youll be back for your next purchase. If your not looking for a Ford his Jeep, GMC, and Chevrolet dealership around the south will take great care of you.
Mr. Bill Sutton and team make the buying experience easy! Highly recommend, they take the hassle out of everything.
Only place I will buy a Ford from for now on. Traveled over 600 miles round trip to deal with this dealer and I’m glad I did. They stand by their products, they treat you with respect, and they don’t waste your time. If you run into an issue they will do anything they can to make it right. Thank you
My 2016 Wrangler was out of warranty and it had a fuel leak due to a faulty tank . Mckenzie in service put me in touch with Jeep customer service and got it covered . They earned our business . We had to take the jeep back 2 more time for the fuel leak . I Dealt with Josh Olson the service manager and he was a pleasure to deal with . What we hope will be the last issue with this fuel leak was a cracked fuel pump . They replaced and did not charge . They went above too help and got the jeep back in a timely manner .Thanks to all that helped and hope i only see you for an oil change .
Mackenzie is always amazing. She knows this is my work vehicle, and keeps me updated on all repairs and cost. I couldnt be happier with the great service I get at Jacky Jones Jeep.
Thought everything was very professional. John the salesman was great and polite. I would recommend my friends and family to you all. Thanks for a great truck.
We had just driven into town from FL and had a question regarding mileage. The gal in your service dept was knowledgeable and friendly she ran a test and answered our questions. Great Service!
Every one is ALWAYS very helpful here. Ive done business with Jacky Jones Ford for years. Bought new and used vehicles here, bought parts and tires. Always get my service work done here. Kevin in parts and Eric in the quick lane are Always there to help ! Thank guys ! Im a 100% satisfied customer!!!
Good service and friendly people. Eric Dils always goes above and beyond to make sure you are getting the service you need for your vehicle.
DO NOT BUY FROM HERE. We bought a RAM pro master city transit van in March and its now August and the van has been in four times the fourth time having to be towed in. The service department is not very helpful with a loaner vehicle or even polite service from Dan Austin is quite helpful though my advice is dont even bother buying a Dodge or dealing with Jackie Jones dodge whatsoever
Awesome sales department and the service department is extremely helpful and knowledgeable. I highly recommend Jacky Jones for all your car and Jeep needs. The service manager Josh Olsen is one of the best in the business.
Ben is the best! Hes honest and no high pressure BS! Go see him for your next vehicle!
Great company to work with. I have been using Jacky Jones for years for vehicle service, Quick Lane services, and have even purchased vehicles from them. Great bunch of folks to deal with!
We have bought several autos from here and also have our oil changes/tire rotation at their quick lube. We always get great service! Highly recommend.
I have nothing but great things to say about this dealership. My needs are always addressed quickly, professionally and I feel like a valued customer each and every visit.
Friendly, and, I believe, honest. All went smoothly with no pressure at time of purchase, and I have had no problems with the vehicle. Routine maintenance also went smoothly. I feel lucky to have Jacky Jones nearby.
I stopped by kinda got a brush off went to another dealer and made a purchase but they do have a great inventory Im confident had I arrived in a more presentable attire it would have been different experience .
Went to the place across the road and they were no help. On a whim we went over to Jacky Jones. Wayne Irby came right out and was super nice, no pressure. We test drove a couple and ended up getting a great deal on a truck for my husband. Will go here again when we need another vehicle.
Honest and courteous service. Very down to earth people
Just got done with test driving a couple used Ford transits. Ben helped us look them over and evaluate our options. Very knowledgable and easy to get along with. Overall a great shopping experiance.
Best car/truck buying experience Ive ever had. I have recommended many family members and friends.
I had one of the smoothest and friendliest car buying experienced Ive ever had! Carol was awesome and CJ was great! Both were a pleasure to deal with.
Jimmy Fults was by far the best sales rep I have ever dealt with. Between him and CJ in Finance, I couldnt see the process going any better. Both of these gents were very accommodating and personal.
The experience was less than perfect due to miscommunication between staff. However, I walked away happy and satisfied with my purchase and the deal I received. Jacky Jones has definitely earned my future business.
Having had car trouble and new to the area I could not have found a better place to repair my car. I will definitely be back
I have never had such a horrible experience trying to get in touch with someone in finance then I have had with this place. Me and my husband have been calling/leaving messages/ emailing for the past 3 weeks and NOBODY has returned one call. I am so beyond frustrated. Also, the lady that answers the phone is rude every single time. I will never buy another vehicle from them again.
Im a service tech here and it is a great place. The mechanics are truthful and dont try to milk money out of customers. Josh olsen is a very good service manager and takes his time to make every customer very happy.
Great place. Bobby was very helpful.
Great people! Low pressure sales. Fair price on the purchase, and trade-in.Best experience I ever have ever had at a dealership.
I did not buy my vehicle from here but they were very attentive and because I lived so close, they were able to drive over to let me see the vehicle I wanted!
I have not had any issues with the this dealership, either purchasing the vehicle or now with the service department and have always been treated well and the work has always been completed professionally
The calmest salesman we have met yet. He was very informative and kind. Out of the five dealers we visited that day, this was certainly the best. We test drove a vehicle and he told us we could take it to Gainesville if we wanted which is pretty far. It may even be one of the best dealerships weve ever been to.
Such wonderful people! Made the car buying process a breeze. So thankful to these guys!!!! You all rock!!!
Great people at Jacky Jones Ford in Cleveland Ga. Always there to help you . I have bought a car from them and have used their services department for years. Will keep coming back.
Jacky Jones crew welcomed me and made my first time buying a car a wonderful experience! They worked with me and placed me in an amazing vehicle that will stay with me for a long while!! I would definitely recommend choosing this Ford Dealership anytime!
I have always had a great experience at Jacky Jones Ford. I have bought 3 vehicles from Bill Sutton and would highly recommend him. His knowledge of the product and his friendly demeanor make doing business here a true pleasure. I would never buy a vehicle from any other person or any other dealership!!
Super helpful with our super duty! We were passing through the area and needed service. They were recommended by friends of ours. Glad we went here
Great people, providing great service. Over the past 30 years, Jacky Jones Ford has worked diligently to ensure that we are pleased and well taken care of with all of our automotive needs.
Ordered an tire lug wrench....that fits...most jeeps. Since I just used it on a 2015 and 2011 a few min ago...but got this from them.That was a special order part and there are no refunds on special orderssorry but all sales are finalSpecial...a tire lug wrench that fits most Jeeps......
Nice staff and good work done on the vehicle that I brought to them.
Great service, including finance department. I would ship a car again and buy from them again. Hands down my favorite Ford dealership.
Went in to inquire about purchasing a prescription owned truck. Bill sutton was my salesman. He was helpful and not overbearing
Jacky is the best. Love my F150
I have had teriffic service from Jacky Jones Ford. The two sales reps I worked with were fantastic (Bob and Bill), the Finance Manager was no pressure, the receptionist is friendly and helpful and the service department is great. Im glad that I went out of my way to do business with this dealership!
I had a good conversation with one of the salesman when looking to buy a Lincoln Town car and when I had to get my van fixed it didnt take long and the young lady at the service desk was really nice
I am thrilled about my car buying experience at Jacky Jones. My husband and I looked at cars both locally and on the internet for weeks. Nothing worked out or felt right. We decided we wanted to buy a used 2017 Fiat Spider 124. I talked and met with numerous salesman who had very poor customer service skills for weeks on end. I was losing hope of ever finding the right car at the right price from someone I could trust. I had many sleepless nights filled with anxiety. Finally I found a car I loved at a wonderful price, and I sent an inquiry. I wasn’t expecting much, but within an hour, the nicest, friendliest man - Mr. Lee Call from Jacky Jones, contacted me. We live in Louisville, KY, and Jacky Jones is in Cleveland, GA, about 7.5 hrs away. Lee answered all my questions and put my mind at ease. He even went and took a video of the car for me, showing details of the inside and outside of the vehicle. This was above and beyond what I was expecting! The car looked great, and I finally felt comfortable enough to make a deal. Now I have the car, and I couldn’t be any happier with it! It’s everything Lee said it was and more. Thank you so much to Lee and Jacky Jones for helping to make my dream car a reality. You were honest, friendly, and I feel like I got a great deal. I don’t usually post reviews online, but the service was so exceptional that I’m posting in hopes of helping others make a decision. I would buy another car from Lee and Jacky Jones ANY day. I appreciate your kindness and great service so much!
I am always pleased with the service and professionalism at the dealership. I would not but a vehicle anywhere else!
Very pleased with the work the body shop did on my 4 Runner. They went above and beyond. They even cleaned the inside too. Would definitely use them again.
Love my F150 that I just got! Thank you Jacky and Kent you guys are awesome and I will definitely be back for my next vehicle purchase.
Eric is one of the best people I know. True customer service, fair price. Ive traded with them for a long time.
My work truck sat on the lot a week before it was even checked out. Then parts had to be ordered.Was told the day it went in they would check it out. When my work truck is down that is money lost. Will not take to this dealer again.
Ben Lawence was awesome in helping me purchase my first car. He made the whole process super easy and was very informative in answering all my questions!
3 of 4 tires were not in shop as promised,in never-never land aboard FedX but shop person made good on purchase!
I have all my vehicles services at Jacky Jones Quicklane. Eric runs a tight ship and has my vehicle in and out quickly. Ive been using them for all my vehicles for years and have never had a bad experience. I highly recommend them.
I have had a great experience working with Fritz from Jacky Jones Ford. He has been very helpful and made the process of buying a vehicle very simple even though I am out of state. I found one of their Internet Special deals online and there have been no surprises, they are true to their word and I appreciate that as a consumer. If you are shopping for a car or truck and want a truly hassle free experience, give them a shot. They didnt try to change the price or sell me anything I didnt need, it was a smooth transaction. Even though there are plenty of Ford Dealers in my area, I will continue to buy from Jacky Jones, it is worth it. Thanks Fritz!
Once again, a very pleasant experience! The purchase was my fifth at this dealership...
Chad at the Body Shop was pleasantly professional and courteous. Not only did they do a great job but also cleaned it up and washed it too on the day they would have it done!
I viewed a car on their website and was interested. When I arrived I saw the car and was satisfied with it. They are very nice people. I would recommend them for your next ride.
This dealership doesnt make appointments & should you pay with a credit card - they add a 4% surcharge. So, even if you buy a car from them, youre still unable to make an appointment. SO odd to me...
They were very friendly & helpful with my oil change. I would recommend them to anyone.
I was in and out in less than 1 hour. Prior to my new Ford Edge experience, I was used to driving to Buford and waiting a minimum of 2 hours. We are so glad we chose Jacky Jones.
Super friendly, worked around my very small availability window of time, quick repair, fair and honest when charging me for labor. Stuck to price estimate provided.
Had my oil changed and they sure are fast!!! Everyone’s so nice here, highly recommend coming here for sales and service- you won’t be disappointed!
Excellent service & thorough. They were busy & really glad we had made an appointment. Great employees!
I have bought many of cars from other dealers but Jacky Jones ford has been my best buying experience so far .Bryan Sullivan is the best salesman I have ever dealt with he & the staff at Jacky Jones ford make you feel like family . They also did some service work to the truck also & the service department is exceptional also . Highly recommend Them to anybody looking to buy a ford product !!
Stop by and see Jared Moore.He will give you the best deal and customer service. Thanks Jared,Ed,Justin and CJ for the new truck!!!!!!
I love my new Buds edition of my new Mustang. Brought it to Columbia Sc on 1/2 tank and thats great. Thank you guys for getting it to Greg Moore and I. No body wants to race me LOL!!!I love it and still have the 2006 Escape with only 3800 miles on it and never get rid of it til the wheels fall off. 😆😆😁😁🤗😉😉
Great service but very pricey.
No hassle, no high pressure sales, was treated right. Great deal, wonderful experience. Highest praise I can give is that I will recommend to my friends.
Trust is the most important issue when I have my vehicles serviced. I have complete trust in your staff to not only provide a great customer service experience, but to complete the work on time and to my satisfaction.
An amazing experience this was my first time ever buying a new car and Bill Sutton was an awesome help. I had looked on their web site found what I wanted and he was able to find it for me very professional and he let me take my grand baby on the test ride with me. The next morning cj from financial was able to get me aproved with in 10 and with in an hour and half I was on the road driving my new car i
I just recently bought a Ford Edge sport from a salesman named Bill Sutton, and he was a real joy to work with. He helped me with anything that I needed and if he didn’t know how to help, he found someone that did. I wouldn’t buy a car from anyone else but him. When I went in there to look at cars, I went with my brother who works in the quick lane there. I’m 20 and my brother is 23, and Bill treated us with respect when we told him we weren’t even sure we were getting a car. I don’t know many people who would take time out of their day to help a 20 and 23 year old, and be serious about it, but Bill did.
By far the best car shopping experance Ive ever had. Just purchased my second new F150 from these guys and could not be more stoked! Russ is the best no pressure salesman and CJ knows how to work the numbers!Thanks again for a great time and an awesome deal!
We recently traded our Ford Flex in for a newer model, received great customer service, and had an overall great experience. Our salesman, Ben Lawrence, was able to get the car we were looking for brought to Cleveland from another location. He answered all our questions and was willing to help us with what ever we needed, including looking for something we thought we had left in the Flex we traded. Ben didn’t pressure us to do anything we didn’t want to and was very friendly and helpful through the entire process. We would absolutely buy from Ben again!
Bill Sutton has been working with me for a few weeks looking for my son a car. It was the easiest car purchasing experience I have ever had. I want to Thank Mr Bill Sutton with the experience. Highly recommend him. Honest and willing to work with you to find the perfect vehicle. Thanks The Morris family.
Great experience trading in my truck for a Fusion Hybrid! Bill was an amazing help and Greg Everson at the service department and body shop was more than amazing. Buy or trade your vehicle here!!!!
Working with Ben was incredible! I have NEVER enjoyed buying a vehicle until my experience with him! I greatly appreciate the time and personal attention he provided throughout the process. I never felt pressured or stressed. Actually, quite the opposite! I was concerned that I was taking up too much of his time. I truly believe Ben wanted to make sure I was completely satisfied with my purchase and my experience, not just making a sale. Talk about getting a customer for life! Well Done Ben and Thank You!
Total reviews rating 4.3
199 Reviews for Jacky Jones Chrysler Dodge Jeep Ram 2023:
Review №1
2022-08-15Collision center five stars. Prompt, fair and pleasant staff. Car looks great, no complaints. They also worked with the rental car company to accommodate my transport. Cold water & coffee and nibbles in a clean waiting room.
Review №2
2022-05-10I always stop by to browse their inventory. The staff is always helpful and answers my questions. The service department here is top notch. When Im ready to get my next truck Im coming here...prices are very competitive.
Review №3
2022-08-10Absolutely terrible!!! They have bad my husbands car 3 times and every time they work on it, it something breaks within 2 weeks. Each time they keep the car for weeks on end and then charge outrageous prices. Do not bring your car here. Its terrible!!! They charged my husband double this last time because of a bad starter. Terrible place...its my husbands car so obviously my username and email wont be in your records
Review №4
2022-07-04Beware ! I recently bought a truck from here. They would not use my already approve bank loan. Of course I had to use their financing which was more interest rate. Also they carelessly spray painted the hitch and the frame of the truck and put some black grease substance all over to hide the rust. They will do anything to sell their vehicles just be cautious and pay attention
Review №5
2021-04-30Just recently bought a 2016 Ram 1500 from Lee Call. He was fantastic to deal with. I was able to call, talk to him over the phone to verify the vehicle was still there, then negotiated the deal the rest of the way over the phone/text. When we agreed that there was a deal to be made, I was then able to make the 2 hour drive, to check out the truck, and complete the purchase, and was even able to get the truck delivered to me after the deal was done. It was a fantastic experience, and I would recommend these guys to anyone looking for a new or used car.
Review №6
2020-09-23Overall this dealership gets a 5 star out of 5. Everyone was friendly and treated me with respect. I would definitely purchase another vehicle in the future from this dealership. Special shout out to my salesman John for making sure I got the best deal and what I wanted.
Review №7
2021-05-18We purchased our 2021 Jeep Wrangler from John Mirandi in Hayesville 💯% spot on sales man no haggling straight up on the sale went over board on answering all our questions made our purchase simple and enjoyable will be back in the future for more purchases the staff was also outstanding and on point thank you guys for the job y’all did
Review №8
2021-05-04My review is apparently too long for Google. Attaching pictures of the full text.Honestly surprised this dealership hasnt had some major fines or similar from the DOT. Maybe I just had a one-off experience, but its hard to imagine with all the issues I had were all somehow overlooked, its basically as if someone just wiped the truck down clean and took some pictures without literally checking anything.TL;DR - make sure the vehicle youre buying has tires that are properly inflated. If your spare requires a security key to lower, make sure you have that. Make sure the brake and reverse lights work.Also, forgot to mention this in the document, but the parking brake doesnt work as well. The pedal will go down and the light will turn on, but the vehicle doesnt actually stay. Ask me how I found out.
Review №9
2021-10-09I just worked with Bill Sutton at Jacky Jones for my recent purchase of a Ford F350 and it was an easy, excellent purchase experience. Bill Sutton gave me top dollar for my trade and an excellent deal for the F350 that I could no pass up. By far Bill Sutton and the team are a no pressure, no nonsense, straight to the point sales group. It is well worth the drive to Cleveland to work with Bill Sutton and the Jacky Jones Team.
Review №10
2021-11-29One of the very best car buying experiences Ive ever had. No haggling, just honest service and fair value for my trade. Kathleen Lisa was prompt in her responses and had everything in order when we arrived for us to test drive and purchase our new vehicle. Well worth the 5 hour drive!