Delivery
Yes
Jim Ellis Chevrolet in Atlanta
Categories
Location on the map
Atlanta, DeKalb County, Georgia, US
Service options
In-store shopping
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 678-585-2314
Site: https://www.jimellischevrolet.com/
Site: https://www.jimellischevrolet.com/
Opening hours
- Monday:7:30AM–7PM
- Tuesday:7:30AM–7PM
- Wednesday:7:30AM–7PM
- Thursday:7:30AM–7PM
- Friday:7:30AM–7PM
- Saturday:7:30AM–7PM
- Sunday:Closed
Comments (199)
Jim Ellis Chevrolet is the place to buy a Chevy! I bought a 2018 Silverado from them and it was a great price. The best part of the shopping experience was Amanda B.! If you go there looking for a car or truck find Amanda! She was so friendly, kind, and resourceful. She came and picked me up when I needed a ride. Couldn’t be happier! Thanks Amanda.
I had been looking for a new car for several weeks and have been severely dissatisfied with the interactions I had with other dealerships / sales consultants. Evan greeted my family and I and got to work right away. He took time to listen to mine and my families concerns and was attentive. Very satisfied with the overall experience and have been recommending to everyone I know! Thank you Evan !
My experience with this dealership was painless. Amanda was a huge assistance to me and a rockstar for going the extra mile to get my profile built and paperwork in order before I showed up at the dealership to cut out a lot of the waiting time before the test drive. I believe its the individuals who make companies great and Amanda is one of those individuals. Thank you for your assistance!
,Jim Ellis Chevrolet employees always give the best and professional services out of any dealership Ive been to. By the way, a special thanks to Service Lane Manager Vladimir Kochubey, who always go beyond the call of duty to not only give excellent service, but goes out of his way to solve aby issues or questions you may have prior to your departure from the Service Department. What a great guy. Thank fir the great Customer service and friendly smile from the entire staff. Keep up the excellent work .
****Beware and on Guard***Just to share my experience. I bought a Corvette from this dealership within the last 6 months. In which they provided Carfax stating the vehicle was in good standing. I requested to take the vehicle to my mechanic (prior to purchase) but they produced some reason why I could not do so. Within the last 6 months of me having this car. I have spent over $150 for an oil change (which was suppose to be included in my deal) but they are booked out months for any oil change services. $600 for new tires (which the Carfax stated they replaced). I also, requested for them to be included in the deal because they looked worn but the sales person stated they are not needed. Now to be told by the same dealership. Repairs for a Corvette Torque tube will be $5,200 (which is with a 10% discount mind you). This has just been a horrible experience. Although, the service manager was very nice and much appreciated. I wont be buying anymore vehicles from them or making recommendations.
Bought a used 2014 Silverado only to discover the AC wasnt working when I took possession, Got the salesman, Luis and told him. He got hold of me after the weekend, had me bring it in and provided a loaner while it was being repaired. They replaced the compressor and a line.. Had it ready in 24 hrs.. .Kudos
My car was in your shop for a regular maintenance. We brought it in on a Wednesday evening for a Thursday am appointment. I heard nothing from the service associate all day and had to call and was told that the service department was waiting on my approval to do the work. No one had reached out to give an estimate. A full day was wasted due to this. We did not receive our car back until end of day Friday. We were very disappointed with how things were handled
I came in for an oil change on Friday and I drove my car on Saturday just for it to run hot because I had no Oil or coolant replaced in my car. Car was drained but not filled back up. I came in and was very nice and told everyone my issues. Just for me to have to sit in this service center for 7 hours. End result they discovered I definitely needed oil and coolant. My car drove off fine because they finally gave me oil and coolant. The workers tried to tell me I had oil in the car but they would perform a new oil change. I said if I had oil in my car why would my car run hot and say on the dashboard add oil. I was very disappointed because I was very nice and patient for hours just for the end result to be oil placed in my car and no refund no discount nothing just oh we forgot to check the dip stick to make sure we placed enough in the car which u did not. I will make sure the workers know to check dip stick. That’s it I was stranded in the freeway had to have my car towed up to the dealer because I could not drive it. Very very poor service and no one actually fixed this issue or made it like it was urgent knowing I had been in this place for 7 hours not ONE person checked on me and asked was I ok nothing. Every person there displayed poor service. I asked for a manager and know one every came I did not make a scene which I definitely had all the rights to do so after sitting for hours for them to just put oil and coolant in my car after hours. I had my car towed did I get money back for that nope. Did anyone even attempt to say I’ll issue refund nope. This was the worst experience I’ve ever had in this place.
Jim Ellis Chevrolet is the best. I am sending all family over there. My boyfriend and I recently we t looking for SUV, we are expecting and need more space. Patrick the sales manager and Ron salesman were the best. I know some salesman are just trying to make a sale but we were given a grand experience. They took really good care of us and helped us out soo much. We are really grateful and appreciate them so much. Highly recommend this dealer. Even out finance person Ned was great! Thank you team!-Tremiecia
This experience was much better than my last two visits. There was a coordinated effort from the top down to make sure my vehicle was taken care of. I appreciate Garvey and his efforts to assist me and keep me updated throughout the project.
It was one of the worst experiences that I have in a long time. When I initially scheduled the appointment your dealership had advertised that a diagnostic with a check engine light was free, even when I scheduled the appointment, it still was reading $0.00 for the service. When I arrived at the dealership, the person who helped me- Catherine Jackson said that, It wasnt a thing and that I needed to pay $161 dollars. I let her know that I came in earlier and that it was reading as the o2 sensor and she said, That may be true but we dont do any work on cars unless they have a diagnostic done. I agreed to pay the diagnostic fee and it came back that it was indeed the o2 sensor. The o2 sensor was replaced and after I paid I asked to get the diagnostic report as well as an itemized invoice so I can see what I paid for and she said that the labor was $250 and the actual part was $80. I asked if there was something I could have to show how much I paid and what for. Ms. Jackson just looked at me and said, We dont do that and each dealership charges differently and refused to give me any of the things I asked for. I do not think this is how a paying customer should be treated and will not be coming back!
They sold me a used car and said, it needed cleaning up before delivery... 2 days later they say its in service and needs parts and i cant pick it up for a few more days. The Sales Person, Giovanni, elaborated that they never even looked at the car before selling it and have no idea what is wrong!!! Beware!!! Cant believe in this age that a business thinks they can operate like the old dishonest used car thieves of the past!
Before you purchase from Jim Ellis Chevrolet (“Expect the Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experience. I have not included any personal commentary as I believe the facts speak for themselves and you can draw your own conclusions.12/4/2021: I purchased a 2010 Honda CR-V from Jim Ellis Chevrolet. It did not have a passing Georgia vehicle emissions inspection at the time of sale. My salesperson told me to get it tested and I would be reimbursed (I was never reimbursed). My wife took the vehicle the next day to be tested and it failed.12/7: My wife returned the vehicle to the dealership and exchanged it for a loaner vehicle.12/14: After receiving no updates in the prior week, I called my salesperson and was advised the car was ready. I would just need to drive it 150 miles or so before getting it retested.12/15: My wife returned the loaner vehicle and took possession of the Honda again.12/17: The Check Engine light came on.12/18: I had my local mechanic read the code, which was related to the emissions system, so I called the dealership and returned the vehicle later that afternoon and was once again given a loaner vehicle.1/11/2022: After not hearing from anyone for over 3 weeks, I called and spoke with the used car manager. He stated he had been out for several days and did not know what was going on with the car, but would find out and call me back.1/12: I received a voicemail message stating that there was a part that had to be ordered, but the car would be ready “by Friday at the latest.” I called him back and advised him to keep the car and drive it until it could be retested so that I could pick it up after it had passed the emissions testing. He said it wouldn’t be ready until the following week, which was fine since they would need to drive it around for a while.1/20: After again not hearing back, I called and spoke to my salesperson and he said he would find out what was going on and would call me back before the end of the day.1/21: My salesperson called and left a message advising me the car was ready to be picked up.1/22: I returned the loaner vehicle and took possession of the Honda again.1/27: The Check Engine light came on.1/28: I took the vehicle to my local mechanic who read the code. The code was again related to the emissions system so I had them inspect it. What they found is that the new catalytic converter had been installed backwards. In addition, both ends of the catalytic converter had been cut off and it had been welded on to the vehicle. I called the dealership and spoke with my salesperson, who said I would need to speak with the used car manager about this, who was not in at the time, but that he would pass along the message that I called.2/4: I sent the attached email to the used car manager, copying both the sales team email and the general manager, and never heard back from anyone.
Five stars to these guys for being the most friendliest people I have ever met! I have been looking for a car for a few weeks and every other dealership I walked into they rushed me out and didn’t want to work with me but these guys here are very kind and make you feel welcome and they definitely will be seeing me again!They definitely take pride in their jobs and go out of their way to make sure you leave with a smile on your face.
I was there for almost 4 hours for 2 tire replacements and I had an appointment. Even when I scheduled an appointment for an oil change it’s usually 2 hrs. This is the slowest dealership ever and I’ve had several new cars.
I originally was gonna give you a 4 star review because of how long it took for my vehicle to be serviced. I had the best customer service Ive had with you guys for the 1st time ever and made me reconsider having you guys do my vehicle maintenance again.What made me lower my rating was after the service when I had tried to get information on your vehicle trade policy for vehicle shortages. I was asked to send milage and vin number to get a estimate for a trade and have yet to get a response back.Im big on being informed whether or not the news is good and I do not like being left in the dark/being ignored when it comes to services being offered
Worst experience ever! I went here to buy my first brand new car, I was scammed by the business manager, he gave me the worst credit rate and made it seem like it was good one. He also added some concepts to my bill that I never authorized or was told. There was pressure and he was dishonest during the whole buying process. I ended up voiding my contract the next day. I’ll NEVER buy from any Jim ellis dealer again.
The purchase of my sons new Camaro was an amazing smooth, fun, experience, when you go, ask for Luis Gonzalez. He is truly amazing at what he does, as well as the management and all the folks at Jim Ellis Chevy. I will certainly purchase from them again.
VERY UNPROFESSIONAL! The worst costumer service on the planet. We called MONTHS ago about a purge valve that THEY said needed to be replaced with our BRAND-NEW Traverse we bought from them in 2020. They called us back, FINALLY 3 months later to tell us the part is in but the bumper to bumper warranty expired a week ago and that we are responsible for the repair. Service department was rude, and unprofessional. DO NOT USE Jim Ellis Chevrolet!!!
Loan Pham in service was great! I brought my car in for service after being concerned about the transmission. Her professionalism eased my worries and she explained everything to the tee. Car runs smooth now!
I availed myself to the Pickup and Delivery Service offered by Jim Ellis Chevrolet.I was very impressed with the prompt pickup and servicing of my vehicle and its return.I am thankful for the attentiveness and feedback from Vladimir Kochubey, my service representative.I will definitely be back!Thank You so much!Zach Williams
I recently moved to Atlanta from Savannah which is where I purchased my car. I thought I had all the information I needed for the technician concerning my extended warranty. Turns out I was misinformed from the dealership in Savannah. However my technician Loan, was very helpful and made multiple phone calls to get all the information. She was very accommodating and helpful. I would highly recommend Jim Ellis Chevrolet and of course my technician Loan Pham.
First and foremost, Jaylan Jackson!! Wherever Jim Ellis found him, they need to go and get a few more just like him!! Jaylan has been fantastic since our first conversation. I explained to him that I was buying the car for my wife and he has went above and beyond at every turn. I put the money down to reserve to vehicle and he has kept in touch and as soon as their system said it would be there soon, he was texting me to let me know. Not once did he give me a reason to worry. He has been professional, dependable and a man of his word. Everything was done online!! He put me in touch with his finance guy, Ned!! Another Rockstar!! Ned worked with me to get me the best rate possible. I am completely satisfied!!! Jaylan made the process incredibly easy! I never went to the dealership. Oh, and he got me a great price on my trade in!! They are coming to bring my wifes new car this evening and to pick up the trade in! Never have I had such a great experience buying a car. I know I am going on a bit here but honestly I cant believe that Jaylan made the process so worry free!! Jaylan, Ned, thank you two for everything!! I know there were other people involved also and I want to thank them all!!! This is the place to buy your next car! Trust me!! Ask if Jaylan is available and your car buying experience will be nothing short of incredible!!
SAMUEL was great!! He was patient, kind, pleasant & very efficient with his services provided to me when purchasing my vehicle today. I’d recommend anyone purchasing a vehicle to go through him!! 10 stars from me!!
Called their service department in need of a simple oil change..I asked a few questions about available told them I was 0% life on my oil..she said come on In...I drove 10 miles to get there..I got there and waited..as I waited I asked about pricing. The guy there said $89 + service tax etc bringing it to about $100..I said I have never had to pay that price at SUPERIOR CHEVROLET In Decatur or ADEAN CHEVROLET. They are at $60.00 roughly. The guy had to tell me that things are more expensive on this side of town..I was like wow!! If you want to pay for snobbery and higher than need to be prices on oil change/service then this is your place! BEWARE OVER INFLATED PRICING
Two months ago, I posted a two-star review of the service department due to an unsatisfactory experience I had. Im now happy to report that the dealer contacted me and offered a solution. Now that Ive had no recurrence of the problem, Im glad that I can give them a really high rating.
Jaylan is the best . He not only stays in contact , has a great energy, and communicates thoroughly at all times. He made the process super easy and was great to work with. If there was more than 5 stars he would get it!
I was in Atlanta on a travel assignment and decided to stop by Jim Ellis Chevy based on the high reviews. I came in on 6/8/2022 and got the 90k recommended package, which cost a little over $1000, which included services like oil change, perform fuel/air induction service, install complete fuel system cleaner, etc etc. I noticed a large part of the charges I got was mostly labor. My issue is on 6/17/2022 which is only 9 days later my check engine light came on. I had onstar to run a diagnostic on my car and it came back with code P0299, meaning there was a problem with the air induction system. I informed them I had ran a diagnostic through onstar and that I recently left their service center so I shouldnt be having this but they said they would have to do the diagnostic to confirm if that was really the issue. A diagnostic is a diagnostic. Im trying to figure out what makes their diagnostic system so special, but even outside of that, I shouldnt be having issues when I just paid for major maintenance which included the thing Im suddenly having an issue with. Now Im wondering what was done or wasnt done that was supposed to be done while I was there. No one has contacted me on how we can remedy this situation since Im no longer on assignment in Atlanta and in order for me to bring it back in, I would have to drive more than 2 hours away, which is another inconvenience for me. I was told by the onstar rep to avoid driving the vehicle so thats what Im trying to do but I dont want to be out of money for something I just got serviced
**BEWARE** I went to the dealership 1/11/22 to look at a 2022 convertible Camaro I submitted the application and told them to only pull from GM Financial.I got approved but I didn’t like the interest rate so I declined. On 11/12/2022 without my consent around 9am est they sent my credit application to 5 different banks! I have a fraud alert on my credit profile and I got notifications about new inquiries on my report. I was highly upset so I contacted all 3 bureaus immediately!!Word of advice use your own bank or credit union to finance your next vehicle because Jim Ellis Chevrolet salesman will call every bank in the world to get a deal done just to make a commission!
Everyone that I encounter at Jim Ellis was professional, respectful and honest. I appreciated the service dept keeping me up to date as parts were ordered for my vehicle.
Not a good experience. The customer service was okay, until there was an issue. The Servicing department is not thorough and does not conduct a 360 check of the vehicle before they return your vehicle. Additional issues with maintenance upon departure, though they tried to clear of the issue, the conversation was too lengthy for it the mistake to be rectified. I will never visit again.
Catherine, my service tech, was AWESOME with communication and coordinating a seamless experience for my vehicles needs. I appreciated her dedication to my comfort and understanding. Thanks so much
Amanda Burby was awesome to work with, she made this the smoothest and shortest car buying experience I’ve ever had when purchasing a new vehicle. You have to call her when considering buying a vehicle.
I really regret the purchase made from here. From my salesman to finance, the lies and trickery used to close the deal! I guess, anything to get the job done, and disregard the customer. I will NEVER do business with the Jim Ellis brand again. What make its worst is the lies and scam that came from “my own people”.
My current vehicle was not serviced. The 2019 was a Returned Lease after being forced to go month to month waiting on the replacement we ordered in January 2022. Our current vehicle is our second and maybe last Lease/Purchase I will make with Chevy.
Zack has been great, keeping me informed and sheparding me through the long wait after ordering. It took 1 year and 4 mnths to get my dram car and its worth the wait.
My first time using the service department and I thought it went well. I was disappointed that couldnt get a courtesy car but Mrs. Schaaf made sure I had a ride share shuttle to and from the dealership.
I normally work with Garvey T., who is great, personable and knows how to handle customers. I ended up with Charles P., however, who is - well, lets just say this isnt his gig. He needs to improve and improve quick! Customers pay quite a bit of money for cars to be repaired, and need the truth and need it to be immediate.Also, like me, there were other folks standing around waiting to be helped, and some customer service folks were laughing and joking amongst themselves and not heing helpful - awful! Garvey is your standard bearer; anyone else doing less than him should find a new line of work, PERIOD.
Hands down, the best car buying experience i have had! Shout out to Amanda, who went the extra mile for me and my situation. Great deal, great inventory! Highly recommended.
My experience was not the best and I do not recommend this dealership. The entire experience was an headache. It’s so much that I could explain but it’s not even worth it. I won’t be back.
Very communicative and informative AND my car was fixed! No issues with payments either! Very nice experience.
I will be contacting the dealer in a few minutes to arrange a third appointment to try and repair the same issue that I have been told twice has been successfully repaired. It has not. So far, my repair costs have approximated $2,000 to fix an issue the computer tells me; Tighten fuel cap. The service rep is very courteous but he doesnt do the repair work.
I had a very good experience with Jim Ellis Chevrolet service. Elise Shaaf, Customer Experience Manager, took very good care of me during my service. The work done fixed my problem and I was made aware of other issues that needed to be serviced. Did not have the same good experience with another Chevrolet dealership in the area.
Luis and Samuel provided me with amazing personal service that will absolutely guarantee my continued business with this dealership!
This place seems pretty shady! We drove over an hour to look at a vehicle they had listed for sale. After sitting around for about 30 minutes, they informed us that somehow the key has been lost and they will need to have someone come cut another key. Asked if we wanted to make an appt to come back. We didnt want to do that because we had other cars to look at and told them we would call back if we decided we wanted to drive back. Called today to try to make an appt for a future time and wanted to know when they would have the key made. I was informed that the vehicle was somehow sold AFTER we left ....not sure how that happens....but with this kind of customer service, dont think we will ever give this place an opportunity again!
This is my First visit to Jim Ellis Chevrolet Service Department. Booked an appointment online for wheel alignment drop off. My vehicle was ready within an hour. My service advisor Loan Pham got my vehicle in and out quickly despite the vehicle being a drop off appointment. She also added a complimentary car wash and a little gift for the holiday. She went over and beyond. I cant believe a vehicle scheduled for drop off was not just parked. Thank you Jim Ellis Chevrolet. A Bigger THANK YOU and cyber hug to Service Advisor, Loan Pham.
It was such a pleasure to buy a car here. We had two amazing people helping us throughout the process to ensure we Got the best deals. We felt so blessed to be able to work with these two Individuals. Ron D. helped us get the truck of our dream and Andre T. worked his magic so we could get the best interest rate on our purchase. Definitely recommend these two individuals.
I came to Jim Ellis to have my car repaired due to a issue with my coolant system. The service was fast and friendly. I thought I wouldn’t have my car back for a few weeks but Jim Ellis repaired my car within a week and communicated everything with me very efficiently. I appreciate the fast and friendly service.
Great dealership. We ended up seeing Ron and he was awesome. Very friendly and helpful. We ended up waiting for a little while for paperwork to go through and he was very easy to talk to able cars and Atlanta area. No pressure tactics and gave us the feeling that we made the right decision for our family.We’ve also been in for service. They tend to be pretty busy, so I always leave and come back. If you wait in person, the lobby is clean and there are some complimentary coffee and drinks.
Mr. Randy help me alot. He took the time to explain everything to me several times. The whole experience was great. Mr. Sam made sure that I got the best deal possible. You all will definitely see me again. I will recommend everyone that I know is in the market for a great vehicle and experience
My husband and I came to this Chevrolet dealership after visiting Nissan on Saturday. When we walked in we were not rushed to talk to anyone. We were able to look at the car books before talking to the front desk who helped us get a salesman. Fredrick was our lovely salesman. We told him that we were looking to a car that wasn’t a hatchback and wasn’t red. My main focus was on a new car that had Bluetooth and a wide screen (the car I learned to drive in had this). A rear view camera was a plus but wasn’t required. He asked what color we wanted to car and I told him blue. The first car he showed us was a 2018 Chevy Cruze. They had a dark and light blue available. We picked the light blue because it was a nice shade of blue and people would think the car was silver. I did a short test drive around the corner while my husband looked at Camaros. Fred sat right next to me and we talked about my school being near by and I never went the way we drove through. I fall in love with the car the moment I looked inside. It had everything I wanted even the rear view camera. We bought the car with the Fred’s help. While we waited for some of the financial paperwork to go through. All 3 of us talked about cars, Chicago, and etc. Fred and I even sing a song together. It might be the last time I see him but he made our experience way to amazing. My whole family wants to thank Fredrick for taking good care of us and helping us get a brand new car that all fits my standards. Everybody in my family, friends and co workers love the car and the color. Jim Ellis Chevrolet is where my husband got his new car in 2014 and I got mine in 2018. This is where we will be getting our next one in the future. Thanks again Fredrick. Hope to do business with you again.
I was waiting for an oil change, I was sitting to where could I watch the service men work on my car. I was appalled when I saw the guy rotate the passenger side only. When I questioned this the manager addressed my concerns to him, he lied and said that he rotated the driver side. He did not and had no intentions on doing so. He only rotated them when he was told that I watched him. This is not a good look for the dealership, I was disappointed and felt that it was done because I am a female and have heard of horror stories from women that have been duped by car repair men.
Luis was so helpful and Ned was great to work with on the finance piece. This is the second vehicle I’ve purchased from Jim Ellis and we would absolutely come back again.
Luis Valdez from Service, does not just treat his customers in a warm and professional manner, but the employees of Jim Ellis too.He advised me to schedule an appointment for an oil change, which I did, however, unfortunately I could not keep that appointment, he assured me to bring my vehicle the next day to Service and he will make sure my vehicle will be taken care of.My vehicle was ready in a timely fashion and as an employee I felt that I was still given the time and attention that is given to a customer.Very happy employee.Thank you Luis.
Lisa Shaff is great! There was a question of my 4-cylinder Equinox being eligible for rebuild of the engine due to factory defect and recall. She got it approve with the help of the Service Manager and got my engine rebuilt. She is efficient, knowledgeable, and courteous. It was a pleasure working with her and I am now a huge Jim Ellis Chevrolet fan thanks to her.
I am sooo happy we purchased our SUV from this dealer! For almost 2 months we had been deciding on SUVs. One evening around 6:30pm right before they closed, Samuel (our salesperson) scheduled an early appt for us to come in early the next morning, that day we drove off in my new SUV!! Samuel was our SP, but between Samuel, David, & Nick EVERYTHING had been done to perfection. They had to keep it an extra 2 weeks, for minor issues, but we have no complaints. I even have to applaud the GM & his service team. Definitely happy customers & will refer anyone to this dealership!
Amazing- my service advisor was awesome. He called me and kept me in the loop on the progress of my truck. He also went above and beyond to get scratches buffed out of my hood. So happy with my vehicle and the service.
Professionalism is priceless. I received nothing short it from Garvey Toure and the Jim Ellis staff. Start to finish, awesome! My Chevy Camaro has definitely found a home. Thanks!
I flew to Atlanta from Texas to buy a truck from these folks. Terrible experience. Couldnt find the keys for the boxes nor did the turn signals work. Once expressing concern a manager informed me that he was off put dealing with me. He stated that he held this truck for a week for me and he could sell it anybody. Be careful and make sure the vehicle you buy from these people have working parts. My sales rep was a fine man and very professional. A shame he missed out on his commission. Jim Ellis could use a new manager.
This was my very first time servicing my truck, like ever. I’m a newer car owner so this was my very first dealership experience and it started off really bad! It took 20-30 minutes for the initial contact. I hate putting it like this but It was me and three other black customers were waiting before i showed up. One guy came way after us, stopped his car went inside and got service, no problem. After i saw that I went myself since i was already 20 minutes behind my appointment time & two other customers followed suit. I had to initiate contact and ask questions about what’s going on and what we should be doing as customers. We were told to return to our cars & who knows how long we’d just be sitting in our cars if i hadn’t gotten out and spoke up. It was very unprofessional and the demeanor or the guy that came and initially talked to me was more so annoyed than anything else it was truly unappreciated. Garvee, my technician was great though. Very professional and wasn’t pushy with recommendations. He respected me as a person and he’s the reason I’ll return. Really would want to work with anyone else up there if i ever come back.
I’ve been a patron of Jim Ellis for years and the most notable difference spanning the many oil changes and vehicle servicing would have to be the lukewarm employees. It seems that for the most part they are there because there’s no alternative.After arriving i sat in my car and watched as everyone glanced up at me only to look away in hopes that I’d become someone else’s problem. Eventually I exited my vehicle and an African American guy acknowledged me as he finished the task he had been occupied with and informed me that he would return to and help me if I was still there once he was done. Five or so minutes passed and my representative finally arrived. I inquired about the wait time for service and that I would like to take part in the complementary wash. He informed me he would look into it and get back to me; which didn’t happen until the service was completed. When I asked if they were able to was my car I was giving the run around about the price being charged to the dealership at the rate of $15, a process I’m unfamiliar with. He then humored me by pointing out a $10 wash fee in a brochure and states that my car was in so many words, dirty! I shared with him that I should’ve been given that option prior to my car being made ready for my departure. As we walked towards the cashier we continued to discuss the wash and then i remembered to make sure all fluids were topped off. A tech pops the hood in the departure lane and notices that topping of the fluids had been skipped. He then decides to go and grab fluids and fill it where it was parked. My representative then continues towards the cashier only to become argumentative with me as I explained my reasoning for questioning whether the oil change was even done properly…Needless to say I won’t be returning I’ll take my vehicle elsewhere and hope for better experiences with customer care, timely service, and peace of mind knowing my service was completed thoroughly and is worth the high dollar premium I pay.
My service advisor, Garvey, was very friendly and kept me updated on he status of my cars service. The waiting areas were comfortable and had quiet spaces to work, with enough electrical outlets for people who needed to plug in their laptops.
Evan at Jim Ellis was great to deal with. It is the second time Ive bought a vehicle from him. He answered all my questions and was very helpful. I would definitely return here. There is a dealership 10 minutes from my house and I would rather drive the hour plus ride to Jim Ellis to shop for vehicles.
First and for most loan PhamIs truly the best ! Hands down !I need a remote start Called different dealerships and they all gave me the run around! Told me it can’t be done. Go after market. What ! Na. I felt that was b/sMy buddy from work told me to Call loanFrom Jim Ellis ,She will take care of you . Bet! So I did and like that she made it Happened. she pulled my vin did her researchCalled me back Like she said she was ,Set up a date for me and even made sure she was there so I can get the best service, she did even take her lunch until the job was done plus showed me how to use the remote!Thank you so much loan PhamYou are the best !
I recently bought a Corvette from this dealership and this was my experience. I first contacted the salesman Mark Shaw via text message to get additional details about the car. After those questions were cleared up I proceeded to start negotiations on the price of the car. Once we came to an agreement I booked my flight tickets and thought the rest would be smooth sailing. I then come to find that the price I was quoted by Mark did NOT include the fees that he told me it did. This was a deal breaker for me so I attempted to call in and talk to his manager. Later that night I got a call back from Michael Monteiro who basically said hed do whatever he had to in order to make it right. I flew down that weekend to pick up the car and working with Michael was a nice experience. He refunded the price of my airline tickets due to the trouble I had with the salesman. The car did not have floor mats in it when I picked it up but Michael stated he would have them sent to me. A few days after I got back home (Pennsylvania) the floor mats arrived just like he said they would. After a few weeks I contacted Mark Shaw again via text to find out what the process was for getting my license plate in my state. He advised me to go down to my local tag office to get all the paperwork started so I did. I paid a few different fees to get the ball rolling only to find out a few days after that I didnt need to do any of it and the plate would be mailed to me. This now marks the 2nd time I was lied to by Mark and sent on a wild goose chase to try to get anything done about it. I again called Michael to get this situation resolved since Mark was next to impossible to get any real information from and again he delivered. He send me a refund check to take care of the amount I paid my local tag office erroneously. Overall Id say this dealership definitely benefits from having someone like Michael Monteiro in a management role. If it wasnt for him I wouldnt have purchased this car or any car from Jim Ellis. He saved the deal that Mark Shaw would have otherwise ruined. I appreciate all of your help, Michael, and you will definitely be the one I go to again for my future cars.
Chevrolet ReviewI honestly felt that out of the many Chevrolet cars I have purchased over the years, this was the worst experience I have ever had buying one. This will actually be the last time I will buy a Chevrolet vehicle because of this experience. The sales associate was more concerned about making a sale then listening to my needs as a customer. When I asked about features, he was either short or misinformed about them, I wanted as many features I could get and I ended up with fewer features in my trailblazer than I actually wanted (e.g Wireless charging, better infotainment system, Bose Audio system). I SPECIFICALLY asked the sales associate to do one credit authorization, and he didnt listen to my request and resulted in multiple inquiries which I did not want, and I also disclosed that I came in with a pre-approval letter but continued with the multiple inquiries. When I received alerts and confronted the sales associate, he lied and told me I was denied, but in reality, they were despite to make a sale that they credit shopped trying to find a deal; and I was approved for all applications that were sent out so they were rate shopping, not looking for approval. My close friend works for one of their preferred lenders and was able to see the multiple inquiries as well. When I confronted the financial team, they were rude and were not listening to my needs when asked the reasoning for the extra credit pulls and when I told them I did not want to continue with the sale; it was escalated to the financial director. The financial director was really the only helpful person in the building which saved the sale overall. He was very honest and helped me through this horrible experience. He honestly disclosed with me that because of this experience; my sales associate and other staff members of Jim Ellis considered me a problem customer which made me feel very small about myself because I just wanted a good sales experience as I have had in the past. When I returned after the sale was completed, my trailblazer actually has gas economy issues and when I attempted to discuss this, they ignored it.Overall its many things that need to be improved based on what I disclosed, from the sales team, financial team, actually listening to a customer on their requests, try not to pressure a customer into a car that they truly werent 100% about purchasing because I honestly regret buying my trailblazer. Ill probably trade this car in soon and go with another car manufacturer and end my relationship with Chevrolet after dealing with this.
My experience was horrible! Do not shop here! I was looking to do a trade in on my car and the person who was originally working on my application passed my information on to someone else and when they ran my credit and sent my information to the bank I got approved with no problem. The finance manager is a big joke and should honestly be fired for how my stuff was passed around and he lied about so much stuff. Never gave the bank my info to purchase the car. He came up with so many lies. I waited a whole week and came up there twice because there was no communication! Nobody calls you back or let’s you know anything! This place is a joke and the staff and managers all need to be fired for how they treat their customers. It’s obvious they didn’t want to sell me the car because I’ve bought so many cars and have never experienced this ever! I bought a car somewhere else and will never come back to Jim Ellis Chevrolet!!!!!
I was pleasantly surprised by the professional and courteous staff all around. I would definitely recommend this dealerships service department to anyone I know that is looking for stellar service for their vehicle.
I arrived 15 minutes before my appointment. The service advisor greeted me with a smile, she took all of the necessary information and directed me to the waiting area. 45 minutes later , I was on my way home. They even washed my car. It was great to get in and out in such a timely manner. The facility was extremely clean. Such a pleasant experience.
Very courteous, attentive to the needs of the customer. Everyone was enthusiastic about there job and you could tell they work well together. This made it pleasant to do business.Special Thanks to the mangers and Reggie Stagmaier for excellent service and ensuring I had a smooth purchase for one of GM Iconic products in decades 2021 Corvette convertible.My father retired from GM and work with Mr. Jim Ellis. Thank you Mr Ellis for great service toA disabled Veteran who has always wanted a Corvette my dream car.Again thank you all,Melvin E Smith JrU.S. Coast Guard Retired
Retanza, the service advisor, listened to my concerns and communicated them to the technicians. She depicted customer service at its finest.
Everything was great from my initial greeting all the way to paying for my bill and being escorted to my car. I felt like I had assistance every step of the way. It was a very smooth process. I really appreciate Jim Ellis Chevrolet for making my car experience a good one.
My Chevy 3500hd truck front brake started to grind as soon as i heard it I called loan pham my service advisor and she checked with mechanic to see if he can work on my truck immediately he said yes I took truck in at 2:45 /3:00 they fixed it by 6:00 pm which was great I appreciate the loan pham and mechanic for fast work jim ellis is the best I think $428.10 labor was bit high for front brake but thats just my opinion since I dont know the hourly labor cost for 2022 .
Loan Pham was my service advisor. She told me what to expect and kept me informed about the progress of the service to my Tahoe. She is an outstanding employee.
SERVICE was by far the worst experience!!!!I brought in a 2019 cargo van and needed a mirror replacement. I was greeted by Paul Jarrell.The tough luck attitude was applied in full force as the part was not in stock.I asked to please order the part and let me know when it was ready... No luck there either. He said the mirror will take 4 to 5 days to arrive and it would take an entire day to replace it.That meant a lost trip there and an additional trip 4 days later + a full day to replace an mirror?????NEVER AGAINI can see how customer satisfaction and positive customer experience is nowhere on their list.
I have to say, never would I have thought that buying a car online and having it delivered to my address could ever make practical sense! For one thing, its risky-- taking a chance to procure auto insurance without looking at it first, just to have it delivered!Surprisingly, my experience was great!After searching for a Honda SUV with the specs and price range of my liking, I researched and clicked on it and waited. Shortly after, Ian from Sales reached out to me followed by Andre from Financing. Both men worked to make sure that expectations were met, questions were answered and that the entire process was transparent and that it went smoothly!Jim Ellis Chevrolet delivered the car to me and I had a chance to inspect it, take it for a test drive and sign the paperwork all from my residence. The whole process went smoother than expected honestly.Thank you both!Andre, I appreciate the transparent feedback and even for answering my literal hundreds of questions while educating me and with patience!100% recommend working with both Ian and Andre for a great experience!I absolutely love my Honda SUV!!
Had a great experience here. Ian was my salesperson and he was super transparent about everything that was going on and fun to talk to and test drive with. Andre’ worked really hard to get the financial end to work out for me, making sure I was able to leave with a car at a price I could manage. I couldn’t have hoped for a better car-buying experience!
The service offered today was top notch. I want to commend Jim Ellis for having a stellar employee on Vladimir.He sets the bar quite high on professional customer service.Since I bought my car he’s always been my to go to service manager, outstanding, excellent follow ups, explanations. Congratulations on having a top notch employee like him!
This was my first experience at Jim Ellis. Everyone was exceptional nice and patient with me. I called to get a quote for a battery and wasnt aware of what was going on with my 2016 Chevy Camaro, due to an outage where my care was not doing anything. They recommended what I should do and was able to book me for the following day. I was able to get the vehicle to them they provided transportation for me to get back home and back to the dealership to pick up the vehicle after diagnosed, repaired (as it was the battery that I had for 5.5 years and nothing in addition). The service reps were exceptional nice and informative. I would like to thank Q, the service representative that made my first experience an awesome experience, as he did everything he said he would do from making sure I had transportation to the following up with everything as timing was a great priority for me. Thanks Jim Ellis Chevrolet for the awesome customer service that you provided!
My service appointment started on very rocky grounds. Initially when calling to schedule the appointment I was told numerous things that were not true, most blatantly that my tripartite would be covered under warranty which was a shock to me since it was damage caused by my children. I was also told that I would receive a call when the ordered part arrived at the dealership. After few weeks of not hearing anything, I placed 3 or 4 calls to inquire on the status. The person that I originally spoke with was never there when I called but what was frustrating was that the individual never called me back. Finally I just drove to the dealership to figure out what the deal was. My suspicion that it was not covered by warranty was confirmed, but also the way I was treated from that moment on was so wonderful that my mindset had a complete 180 change for the better. I was greeted by, Kristi (I think) who went out of her way to ensure that my issues were resolved. She suggested that I speak with the service manager James. He continued where the service advisor left off. In the end I felt as if I was treated like family and an outstanding experience. I will definitely look to service my vehicle with Jim Ellis in the future.
Great experience with Reggie. Sale manager need to stop selling warrantee insurance if customer refuse.
I’ve bringing my Volts (2) to Jim Ellis Chevy for service for almost 10 years now. The reasons? Vladimir (excellent service advisor) and Erik (superb master tech) These two terrific guys always take great care of me. They are fantastic! In today’s world, excellent people are hard to find - someone is making smart hiring and employee retention decisions in the Ellis group, I recommend them wholeheartedly amd enthusiastically! Sincerely, Steve Brown
I can honestly say that this was the best car buying experience I’ve ever had. Evan Hill was so polite, professional, and attentive. He was very knowledgeable of the vehicle I wanted, the breakdown of the cost, and he was understanding of exactly what I needed. He was so positive and made the transaction very smooth. Mr. Ned in financing was very sweet as well and listened to what my needs were. They both exceeded my expectations. I’d definitely go back again and encourage others to go as well.
The service agent told me I had a nail in the middle of my tire and that they could provide a new tire for a little over $500. Usually, if a nail is in the middle of a tire, not the side wall, it can be repaired but that wasnt an option offered. To add insult to injury, I told them no need as my tires are run flat and Ill check for tires elsewhere. I was then told that there is no way I would be able to drive the car and if I wanted to take it to another place, I would have to have my car towed. I stated again that that wasnt needed as I have run flat tires, to which their response was, no, they are regular tires. At any result, I told them not to fix the tire and drove my car (on my run flat tires) to another tire shop.This incident only added on to previous frustration I had with this service department of which after getting an oil change, my car started leaking oil. I had them check it and they told me that my oil filter gets lose if the car isnt driven often, thus charging me the price of an oil change just to tighten the filter and add more oil.To me, this service center seems to only look for ways to overcharge customers and obviously, they dont have people who can tell between a regular tire and a run flat. In the future, even if I have to drive, I will be taking my vehicle elsewhere for service as I just dont trust this dealership to do whats right. They are just going to do whatever they can to get the most money out of a customer. Which may be good in the short run but it just cost them this repeat customer.
Pulled in at 4:30 with a nail in my tire. Heading on vacation the next morning early. Vlad and Katie did their thing and got me set up with 2 new tires. The nail was in my side wall so the tire was ruined. Good people with great service mindset. I was rolling by 5:45. They saved the day. First went to local businesses for tire repair and got nothing other than “ we are short staffed”, can’t help you. It’s sad what’s happening out there. Thank you Jim Ellis and your service department. It’s actually the 2 Nd time I’ve pulled in without an appointment and they were able to help me.
Great family feel, employees are happy and the facility is very clean and well maintained. Pleasant experience all around!
My repairs were completed in a timely matter! The parts needed were in stock and my adviser kept me well informed! Love this place!
My service advisor Garvey was excellent! He was courteous, knowledgeable and very professional. Garvey provided great customer service!
I worked with Seymour of Jim Ellis Chevrolet to purchase a beautiful Silver 2017 6.2L 415hp 6spd Manual Chevy SS remotely from Texas! Seymour was great to work with on a great deal, extremely patient, and did what was needed. I wanted to have everything ready before I got on a plane to Atlanta. Seymour, Jamie, Edwin and others had everything ready before my arrival, picked me up, smoothly closed the paperwork and got me on the road quickly for a 1000mi dive. BTW it was a fun drive in my new Chevy SS back to Texas – awesome car and fantastic buying experience. Every time I stopped for gas people wondered what kind of car it was! Everyone loves the Chevy SS! Worth the work to go to Atlanta for the car and buying experience.
I waited 16 months for my corvette, when I got it it had paint defects on it. They had to put it in the shop to get it repainted.I’m so disappointed
The service department was wonderful and kept me well informed about what was needed for my car.
The guys were very experienced, well mannered, and thorough. It was worth the 3.5 hour drive to purchase my dream truck. Love the Trail Boss. Thanks so much
We were treated with the greatest respect, Reggie and the staff were knowledgeable and helpful with answering all our questions. The dealership is customer friendly and made our purchase of a 2022 Corvette a pleasure. We plan to do business with Reggie again, because of his superior personality of putting the customer first.
Honestly the best experience I have had at any dealership to date. Charles communicates extremely well and honest. This made what could have been a very bad experience, an AMAZING experience!!! Jim Ellis has always shown me that they value putting the right people in the right places. GREAT EXPERIENCE!!! Thank you!
We had a truck sitting there for almost 4 weeks waiting on a part that was under warranty. I understand the part was on backorder, but this was a commercial truck, and the fact we couldnt use it impacted our business. The dealership should have offered us a loaner and back-charged the manufacturer.
I did not have a good experience with Jim Ellis Chevy for my Stingray repair. My service advisor, Vladimir was very friendly and attentive. However, he was on PTO for a week, and I received little to no update on my vehicle. I dropped off my vehicle on May 26th and did not received an actual update on my vehicle until a week later. Despite I called and texted the dealership multiple times during that time. After a week, Katie (Katherine) called me to provide me a very brief update and I asked her if she can E-mail me the estimate, she said yes and confirmed my E-mail address but I never received any E-mail. I finally have to drive myself to the dealership and chase for an update and the price of the repairs. I did not get my vehicle back until the following Monday. Thats almost two weeks my car in the shop with no follow up or update.
I asked them to do a full Diagnostic test on my car because my engine light was on. They said I needed an oil change. I went to pick up my car after them having it for two days and soon as I pulled of my engine light cut on. Also my air conditioner was not working and they said I needed an new compressor. I told them it was under warranty. I was told it wasn’t covered. I said yes it is and they didn’t even know what warranty I had. They checked the correct warranty and it was covered. So when I brought it back 5 mins after I pulled out from picking it up. I had to reschedule to get it fixed. Which was almost two weeks later. Makes me think that they really just running through cars and not correctly checking them.
They sold me a Lemon. Bought truck in February 2021, engine locked up in December. Got the service and engine breakdown done at Hendricks Chevy to confirm. Engine lock up due to Jim Ellis service negligence. Would never buy from here again. It’s not Chevy’s fault. It’s this dealer. Go somewhere else.
Want to start with sales personnel outstanding job the only issue I had was with finance I brought my pre approved loan from my bank military well used and known bank the whole time the guy made me feel like my bank was useless and hard to get a title and I should be thankful they are doing this for me if it was such an issue then dont do the deal if you dont like the military then tell me but dam I felt like some kind of charity case . Again sales department outstanding I am almost tempted to return the vehicle and go somewhere else thanks for making my experience a bad one at the end .may use the 24 hour return.
I had an appointment on Thursday, March 24, 2021 at 9am. I dropped off my vehicle Wednesday evening and checked in with Service Provider, Charles Prayer. I had a battery replaced and oil change. I did not receive my vehicle back until late Friday afternoon. No one called nor communicated with me. I had to call continuously to get updates regarding my car. I called at least 5 times and was finally told that Charles had left early for the day. There was no communication to me about this. I called Charles personal number as indicated on the card he gave me and had customer service leave him an email to contact me. When I arrived Friday afternoon (again no call and no communication, I just decided to go up there) around 4pm to pickup my car, I was informed they were just starting the oil change. How? I asked why no one had contacted me and I was given no answer. I have never had this time of service... EVER and I visit this location all the time. My normal Service Provider is Catherine and she’s AMAZING!!! I will definitely make sure I always ask for her moving forward. Oh yeah, after finding out Charles up and left, Mark stepped in to assist and diffuse the situation. Mark was very apologetic and great to speak with!
The mechanic, Jerod, was good. My experience was just OK because the bill continued to increase each time I talked with them. It would’ve been nice to know from the first appointment or second appointment what the total amount would’ve been. We started out with an estimate of about $1800 and ended up with a bill that was greater than $3000.Also, they kept my car for more than a week to get the job done. And when I picked the car up they had not topped off the fluids. I definitely expected that after having a car for a week that I could pick it up and it would have been ready.
Though everyone was nice, the customer service was lacking. I ordered my part online. They called to schedule the appointment. I really did not want to do it on a weekday because I knew service could be slow. But I did it anyway. I had to stand out of my car to get recognized. Then when I would follow up on my Lyft or service order, it was like only one person could handle my service request. They didnt know how to handle online orders. Can service only be handled by one assigned person? If so, Im confused why this is policy. It was just a lot and took too long to get something as simple as wheel lock installation. The job was done and the people were nice, but it was hassle.
BUYER BEWARE!!! This dealership is dishonest! The red 2019 ZR1 they are offering at a reasonable price has an interesting CARFAX. When I inquired the salesperson said she talked to her manager and that it was a GM Executive vehicle and there was warranty remaining per the CARFAX. As it turns out this vehicle was used at Ron Fellows driving school as a track car and the warranty is voided!!!! They disclosed none of this information on their website nor when I talked to the salesperson. Avoid this place at all cost!!!!
Luis provided excellent customer care and made a smooth process for getting my car serviced. I received a loaner with no problem and we had easy communication via text message. I got there first thing in the morning and waited no longer than 10 minutes. Also, I was very impressed with the kids play area as I frequently have to bring my two young children with me to appointments. I will definitely be coming back for all of my service needs.
Reggie Stagmaier was wonderful to work with. He made the process easy and walked us through the features of the car. I would work with him again.
So appreciative of Katie in service today. I really am thankful for the fast turnaround and communication about the problem I had with my tire. As always, the dealership service experience was a pleasure. They are committed to covid safety and the lounge is always clean with cold bottled water and great coffee selection. I have been here several times and would recommend this service department to all Chevy owners or prospective ones.
Overall, my experience was average. I completed all paperwork online including submitting photos of all required documents. I still spent 3 hours in the dealership. I was told that filling out the online application and submitting documents would speed up the process. How long would I have spent without completing the paperwork?
Dino did a very good job. He is very dynamic and enthusiastic. As a consumer Im under the impression that I had a great deal on this new car. The team at Jim Ellis Chevrolet is pretty nice.
I was cruising in the mountains in my Corvette, doing the twisties when a rock hit the underside of my car and made a loud bang. Within 5 mines, dashboard informed me that I had an engine failure and I pulled off and turned off engine. There was no oil in crankcase. I had the car towed 75 miles to Jim Ellis where I knew they had Corvette specialists. I thought that I had a hole in my oil pan. Turns out that it was a hole in my oil filter and no damage had been done to the engine. I got the car back 6 days after I brought it in and am glad to have my Vette safe and sound in the garage.P.S. Its a 2003 50th Anniversary manual shift that I purchased in 2010 with 4 miles on it. It currently has 17/k miles.
My Chevy Volt 2017 had something dragging on the undercarriage. Brought the car in near closing time, but Service rep LUIS VALDEZ was able to fit me in, get it diagnosed and repaired real quick. Turned out the undercarriage ‘cover’ had ripped and was dragging on the road.Many thanks to Luis and the service team!
The experience was outstanding my salesman Reggie Steigmeyer helped me every step of the way waiting on my Corvette taking my calls every single time that I called him to check on the status and was extremely professional!!
All the sales associates were nice and they were knowledgeable about the Tahoe I was buying. They made everything convenient for me and I appreciate that. I was also happy to find a car dealer and a car that was close to my home. I would certainly buy another car from Jim Ellis.
I was just confused, as others were, what the protocol would be once I drove up. I sat in my car outside some 30 minutes (behind 3 vehicles already in front of me) before I was waved to come in. It just helps to know what to expect. It just makes it easier for everyone when we do.Other than that, Loan was really nice and understood when I mentioned it to her about letting people know what the protocol is. It was a good experience and I will be returning soon for a couple of other concerns that need to be addressed since I am over the 100,000 miles limit.Thank you so much for asking me about my experience.
Great service. Evan us the man for selling cars. Walked me through everything and kept me updated on the status of my Truck. I would recommend them to anyone!
The dealership provided poor customer service. The agent that checked me in failed to greet us at arrival. Upon check in he misquoted the price for the service I was to receive. Upon check out we asked to clarify the misquoted prices and his response was “I’m not obligated to state price for service at check in”. Requested to speak to a manager and his solution was a free car wash that would prolong my visit by another hour. Very unsatisfactory service received
Went in to get my company truck looked at today and got to work with one Mark Thompson in the service department. When I let him know that my wife and I were looking to order a C8, he was able to put me in touch with the right folks. He was courteous and helpful and that means a lot. They know how to take care of you over at Jim Ellis and I suggest you go find out for yourself.
I originally requested an oil change for the service visit but was told that I also had a recall on the airbag and that the parts were in stock so instead of just waiting for my oil change to be finished I planned to drop the car off and leave it all day.After the car was there for five hours, I received a phone call from the service advisor explaining that because my truck was a 2500 they didn’t have the right airbag replacement parts. So I was told to come and pick the truck up and that I would be called when the parts are in and I have to bring it back next week
Traded in a lease to purchase a used car. Terrible experience. I was told they were returning my lease to GMC and would not be keeping it, so I was told I should pay for new tires, which were needed, and a $495 fee to avoid lease turn-in penalties from GMC (Sam the Finance Director made it seem like they were doing me a favor). The $495 is only applicable if they truly turn the car in to GMC. However, they immediately fixed and listed the car for sale on their lot. So I basically paid an extra $495 in cash, probably added to someones commission. The salesman (Sam #2) was the typical used car salesman making it seem like he was doing me a favor when asking for a second/spare key and floor mats that were missing from the car I purchased. Also made me wait and return to the dealership on multiple occasions. Deal felt shady the whole time and its my fault for not backing out, but I had to make a quick change for work purposes. Ive purchased 8 different vehicles and this was by far the worst experience Ive had.
I was pleased that I was able to get an appointment so quickly for an oil change and tire rotation. They were very accommodating, the only thing is it was a bit of a wait for the actual service.
This review is specifically directed at David Theriault. We got off on the wrong foot, but you have proved to me on two occasions that your service is stellar since then, thank you. (Note for those reading this review, David was only 5 weeks into his Service Director position when we first met). I came in I had an issue, you took care of it and have since treated me very well since then.I appreciate it so much so that I will look at buying my next truck from Jim Ellis Chevrolet. thank you for fixing my interior three prong outlet.Sincerely,Kirk CorselloCorsello & Son Pest Control Services
Very disappointed with the service at this location. I have brought my brand new Chevrolet vehicle here multiple times and the service has been pretty hit or mess but this last time was a big miss. Just for a simple change you have a tire my vehicle was at the shop for over a month I went through a process of not being worked on not having any of my calls returned not being told what was going on with my vehicle then being told there was a recall on my vehicle and never ever been able to get in touch with my service advisor. I would strongly advise against the service department at this dealership maybe their sales department does a better job but if you purchase a vehicle here
My car was damaged in a area (heat/air knob)that had nothing to do with why it was in the shop in the first place. Now I just spoke to the rep who says he cant find the replacement part and would need to replace the whole dash piece and they cant justify that even though they supposedly took pictures of the car when I dropped it off. Now I am told if I can find and purchase the part they will install it, of course without warranty. I should not have to worry that my car will be damaged when it is in for service, let alone in an area that has nothing to do with repair. Then to tell me to find the part is ridiculous. All of this after I spent $428 to replace the same part they have replaced 2 years ago, which is a common issue with the newer Malibu models. This left a very bad taste in my mouth on the dealerships behalf.
Amanda was absolutely amazing. She wasnt too pushing while we looked at the SUV we wanted. She worked really hard to make sure we got the best deal. Id send anyone her way to buy a car.I wasnt impressed with the finance part of the dealership, the lady we dealt with was a little rude. We had some issues with our insurance and it was taking a little bit to get them a copy of the actual insurance cards (we didnt even have a correct copy of it yet) just had paper stating there was coverage which is all Ive ever had to give a dealership. But they threatened that the deal would be off and Id basically have to bring the car back ..... also never heard of a dealership being able to do that. I felt like our sales woman was put in the middle when she shouldnt have been. Other than that Id buy from Amanda again! Thank you Amanda for all of your hard work helping and assisting us, we truly appreciate you!
Every time I work with Vlad it is an absolute pleasure. He is courteous, very knowledgeable, and goes above and beyond to provide the Jim Ellis experience I have come to expect. He is an absolute gem and Jim Ellis is fortunate to have him as a star employee. Thank you for everything Vlad, you truly are the BEST!!
These guys are awesome. My wife and I were coming home to Charlotte from Rome, GA when an emergency light started blinking in the car and stated Stop Engine ... somehow, we were blessed enough to pull on the one exit where a Chevrolet Dealership was. Even though it was Sunday, and the Dealership was technically closed, Don and Greg happened to be there and were SUPER helpful. They walked through the issue, made some calls, looked at the vehicle and determined we were okay to keep driving. They even gave us their contact information so we could call them if we needed roadside assistance. Customer service at its finest (even when there was no great benefit in return). Thank you so much!
I moved recently and this location was closest to me. First time visit and I received phenomenal service. It was cold and raining today but they let me sit inside and they came to me with any paperwork or information I needed even though I was already out of the rain. They notified me of damages or future repairs and they gave me a timeframe on the soonest or latest for those repairs. I came back to pick up my vehicle and before I signed anything they answered all of my concerns and broke down everything including costs and repairs along with discounted prices. They were patient and courteous since the very beginning and knowledgeable concerning my inquiries. They even pulled my car back in just so I wouldnt have to walk out into the rain. High quality staff. I will be coming back. This is by far the best service Ive received at any Chevrolet dealership. I highly recommend them.
We have purchased our last vehicles at Jim Ellis Chevrolet and have always used their service department. For the most part they have always been on point and very easy to do business with. Unfortunately, as of recent I’ve been extremely disappointed with the service and the lack of attention to detail that the service and scheduling team have shown. During a recent routine visit the service team member I was working with definitely didn’t care much about my request and need for help. The most disappointing experience we have had by far after going there for years. At the end of the day they weren’t willing to go above and beyond in anyway to help a customer out. If you want a place that just gives you average service then go for it, they’re not gonna treat you with much respect when you have a problem or need extra help.There wasn’t a single service person in that place who offered to help and or show some grace after a mess up: miscommunication between myself and the scheduling team that resulted in my vehicle not even being serviced properly.The most infuriating part is they truly just didn’t care and we’re not willing to do anything to help make it right.Poor service and no respect will result in them loosing me and my families business.
The buying experience at Jim Ellis was amazing! Amanda was on top of her game and crushed it! She got our family a great deal on a 2019 Suburban with low miles and we are thrilled with our new purchase. Not only did they give us a deal on the new car, but on our 2013 trade-in as well. The dealership went out of their way to accommodate us during these uncertain times (mind you, this was all over the phone) and sent the nicest driver to deliver our car and sign the deal. It was the best car buying experience we have ever had. THANKS AMANDA!!!
I came in for a scheduled oil change and I informed my service advisor about my maintenance plan that I got when I purchased the vehicle she checked it, the maintenance plan kicked in and took care of the oil change. I was only there for 40 mins I was happy. Thanks Jim Ellis
Brought my car for a few recalls and airbag light on came to pick up my car three days later after they said my vehicle was ready upon picking up my vehicle it had multiple damages and scratches left, informed my service advisor Catheryn which was very helpful and informed me the service manager would get back to me by Monday regarding my issues as he was gone for the day on Friday and was out for the weekend. So I still haven’t heard from him so I sent Catheryn a message and pictures of my damages on the car on Saturday and Monday and that the airbag came back on after getting fixed four times already and still hasn’t be resolved she informed me again on Monday that her service manager is out on vacation and I’m still waiting on him. I’m very upset more about the damages that were left on my car then the airbag not being fixed after four attempts of being fixed already due to a recall of some sort. Otherwise Catheryn has been very helpful as an advisor.
This is a horrible place to do business with stay away.The service department is deplorable and the sales department / finance department is a bunch of liars that misrepresent what they are selling.Every single time we took our car in for servicing , there is nothing pleasant about the experience start to finish.An oil change will take three hours, seriously.. you will make an appointment for Thursday at noon let’s say as an example. They don’t have any intentions on touching your car that day, they don’t return phone calls, they have also damaged our car and they attempted to fix it but damaged it again.When I say it’s a complete nightmare dealing with these people I absolutely mean it start to finish.Stay away !!!
I arrived at 7:30am for my 8am appointment. I was not able to leave until 2pm. The advisor was wonderful but for some reason no one told him that they had to go get the parts to finish my repair and then basically forgot to go get them….and bc no one told him I wasn’t informed and I was sitting there for hours. To the point where multiple employees who saw me started questioning what was going on but no one was able to get back to me. Until my advisor finally explained while I was checking out what happened. I’ve been coming here for years and have always had wonderful service but after I called the director and no one got back to me o decided to leave a review because that’s not acceptable.
I have been to several dealerships lately to track down a new Tahoe. The Jim Ellis team did a great job keeping me looped in with the internet sales person to notify me that one was available. I came in a few hours later and was able to secure one with Chuck. The overall experience was seamless, will definitely be looking at Jim Ellis in the future-thanks!
Horrible experience. I was assured I could wait for the vehicle With a Tuesday morning appointment. Then gold I had to get a rental car. Car wasn’t looked at until the next day when they plugged it in to see it was charging fine. Then shop fees for supplies were added to the bill. Even though all they did was plug car into charger and noted it charged. I bought my car at this dealership which was overall a good experience. I do not plan to ever do business with this dealership ever again. Nearly $200 dollar bill to plug car into charger and note it was charging in addition to a 2 day car rental. Never ever again.
Service representative left me hanging. I needed assistance and I had to ask the porter for help and the sweet little lady cashier walked out and helped me close my door. I didnt need it. But, the fact that she offered to help is the reason why I will be back. I just wish the service representative would return my call regarding my brakes
Jim Ellis has never failed me! Whenever I take my car there for service I expect and I always receive top-of-the-line customer service as well as honest repairs and prices. If you are leery about your current dealership, choose Jim Ellis they won’t let you down.
The service Advisor, Charles P was helpful and knowledgeable of my car issues. He knew I was in a rush to get back to work. He wrote up the service ticket in a timely manner and was able to provide a LYFT for me quickly.
I had to make an emergency stop at this dealership while traveling from IL. I stop at the service center and a guy immediately came asking what he can help with. After explaining the situation he called the service manager Luis Valdez to help us. The guy that talked to us first was from the sales department but he went the extra mile to make sure we got the help we needed. Once with Luis, he and the mechanic identified the issue and got to work right away. It was late in the day but they both worked fast to make sure our vehicle got service. In less than 30 minutes we were out. We appreciate so much the fact that they cared so much and serviced our vehicle promptly to make sure we continued on our way.
Both my Product Specialist Leland and my finance manager were very personable, professional and top notch. They bent over backwards to make sure I was well taken care of. Cant go wrong with Jim Ellis!
Garvey was awesome in assisting me with the service of my company vehicle. Never got this level of service from a dealership before.
My husband’s and my experience was great. Ian Killian was our sales professional. He made the experience a 5 star one. He was thorough yet timely. His outstanding personality shined even through his mask. He was efficient in relaying the information needed to close our deal. I highly recommend.
I got ripped off!! I took my car in for a recall to Jim Ellis Chevrolet and realized that the recall appointment was disguised as an opportunity for the service department to find something to repair. They found that I needed a battery for the key fob that opens my car door and I was subsequently charged $194.78 for the diagnostics to replace this battery. The solution on my invoice stated: Replaced key fob battery and everything is now working as design. Recommend replacing battery in second key fob. They also charged me for an oil change that was not needed. That charge was taken off. Service Advisor 5735 (Aquila Mayfield) said that the service department is under new management. Please dont take your car to Jim Ellis Chevrolet for a recall because they are in desperate need of money!
John was hands down one of the best salesmen I’ve ever encountered. He’s the ONLY salesmen who has ever sat in my new vehicle with me and went over all the specs and features. I will always do business with him. I love this dealership!
This is my first time ever dealing with car issues and Luis Valdez at Jim Ellis at Chevrolet was very accommodating. He was nice, well spoken and made sure he took care of me. He was very upfront on what I should’ve done and I’m glad that I was able to take care of it through Jim Ellis at Chevron. Luis makes connections with his customers that’s what makes him so special. Thanks Jim Ellis at Chevron for making my job a whole lot more easier!!!!!! Will be back if I ever need it I know y’all will take care of me!!!
Garvey went above and beyond for me and the service on my Chevy Trax. He did a fantastic job for me.
The salesman and manager worked with me to achieve a price that I was comfortable with when buying my new vehicle. That whole process was great. However, when it came down to the end of the deal, the salesman brought me some paperwork to sign before I would go to the finance department. His phone would ring (this happened twice) and he literally got up and walked outside to take the phone call rather than walking me through the papers that I needed to sign. I waited for almost an hour to be taken to the finance department. I figured while I was waiting that they were getting the paperwork ready for me to sign to make the process move quickly. I was wrong. I was in the office with the finance person for over an hour as well. The process from when the sale amount is agreed upon to walking out the door with a new vehicle really needs some attention.
I’m not a review person at all but I feel that I should post about my experience with Jim Ellis Chevrolet. I wish I had had a better experience with them, but I just didn’t. The communication was really horrible. I was told to call or text the number I was given and did so multiple times, but did not receive any return calls or texts with the exception of when my car was finally ready to be picked up. There was no loaner vehicle available and no rental offered so I went 4 days (including a weekend) without a car. If you can avoid having your vehicle serviced here, definitely go somewhere else.
Nice folks. Luis and Patrick were awesome. The finance man was very nice too. Highly recommended!
Took my car in for an oil change here. Car in perfect condition when I took it. Now I have an oil leak and am being told by the service department that I’m basically imagining the oil leak. Just came back from a four day trip in which my car sat in one spot at the airport the entire time. Returned to a puddle of oil and the oil light still on. Doesn’t feel good as a woman to be told that I’m wrong and be ignored, knowing there’s a risk of my motor locking up. Thanks for NOTHING! Wish I had gotten pics of the oil. But I did take one of the light in my dash board that keeps coming on.
I truly love this Chevy dealership. I live 10 minutes away from one dealership and I drive 50 minutes to this one because of their excellent customer service and attention to details. Mark my service technician was and is top of the line. He has a wealth of information and does not mind sharing. I’ve had a problem with my trunk opening for over a year and another dealership was not able to dons the problem and they did.
Luis has been great and Extremely professional during this whole process. I appreciate his knowledge and patience he has had with me during this difficult time for me with my car. He made me feel comfortable and he Never gave up on trying to fix the problem!! I appreciate his efforts he is a great worker!
I appreciate the same day service to get my battery replaced but in my 20+ years of owning cars, I wouldn’t rank the service I received near the top. I sent my car in for a battery replacement and they called trying to sell me new brakes and never discussed options for the battery replacement. It was a painful process getting in touch with someone. Once a service advisor has been assigned, no one can help you but that person. When I needed assistance with the online payment system, no one ever called back.
I bought my vehicle from Herr and I took it to be services and they had it a week I got it back it was doing the same thing took it back just got it back yesterday and they told me it was fix but now its saying check trailer breaks on my dash board and when I pick it up I had plug hang in my vehicle its just like almost they just want to get rid of me and I got the vehicle there I would have though sense I got the vehicle from there they would have treat me better and the work wouldnt have been sloppy I message the women that help me to let her know what my vehicle was doing and didnt get a response and the service manager is no help if your mechanic didnt complete the job u should tell your customer there vehicle is ready then u get 60 miles down the road and your dash board lights up and thats the same reason u took it there for . I wouldnt buy another from you all.
I, would like to know? When I ask can I have the discount from the Jim Ellis website? I was told that he didnt know or for me to go the website. If Jim Ellis is offering a discount to Jim Ellis customers and you bring your car in for service. The discount It should automatically be included. Whats the point of offering it online and it doesnt apply when you bring your car in for services.
If I could this place 0 stars I would. The service here is the worst from any gm dealership. They kept my car 4hrs to replace a recall on key fob. After 3 hrs called and said had to order which would take a few wks. I would have to return with car to have it programmed and spend another half of day waiting. During all this I left car. They didn’t contact me til closing which didn’t give me enough time to get car. Do not buy a car or get a car serviced here! I will tell everyone I encounter to steer clear of this place!
Disappointed!! I went to get my radiator fan fixed!! and they couldnt!! the fan always stays on even when my truck is cold!! ooh, but they charged me more than $600!! very disappointed 😏😏
My service rep ONCE he got to me seemed knowledgeable and was nice. The emphasis is on once. It took a long time to even get noticed in the service bay. I believe the dealership is missing a system to receive new customers. Several people with dealership shirts walk by me like I was invisible. Not even a hello have you been helped yet. I followed the instructions of staying out of the main area on the other side of the door as service reps, and others continued to use the door. I own my business so customer service is very important and it is a point of importance. Every customer should feel like you want their business. Truth be told if I had another option I would not go back even though my rep was nice.
Excellent service on Chevy Bolt software battery recall, just completed. Very happy with the EV Bolt and with service and support at Jim Ellis Chevy, Atlanta.Addition (4 months later): I just completed the recall fix and had another warranty issue fixed. Very efficiently and professionally handled. I continue to be quite happy w Jim Ellis Chevy and with my EV Chevy Bolt.
It was the quickest and easiest car buying experience I ever had. Due to being out of town and the fact that 2021 Tahoes are super hard to find these days, I called to ask about the current inventory on the website and was able to start the presale by phone. My car arrived earlier than expected and we were able to test drive, purchase, and leave the dealership in under an hour.
I have purchased two new cars from Jim Ellis Chevrolet. Due to the professionalism of a gentleman named Brandon Colon, who was my service advisor, but who is now the service manager. His level of professionalism is outstandeing if I hadnt met him I dont think Id come back to buy a second car. I love the fact that this is a family-owned business and their employees seem to be extremely happy.Customer service is outstanding.
Took over two hours to get a simple oil change and even though I pay for the extended oil change coverage, they mysteriously could not find record of it. I was forced to pay even though it should have been covered. I get home and find reviews that say the same thing, so I think something shady is going on here! Don’t trust them with your car or your money!
I had an appointment for an oil change and tire rotation. It was due for a 97,500 mile service. Charles came to my car and got me checked in in spite of the many vehicles lined up for service. Charles informed me of the cost for the service (oil change and and tire rotation. After the multi point inspection he informed me of the need for the brake fluid and coolant to flushed. and everything else looked good. He calculated the costs of the other services so I spoke with my husband and gave Charles the okay for the performance of the additional services. When Charles came to inform me the car was ready and walked me to the cashier he was apologetic for the extended wait which I expected. Charles and the cashier were very friendly and upbeat and it was a pleasure returning there to have the vehicle serviced after over a year due to the limited miles driven during the pandemic. Also the cost of the service was much less than expected for the 97,500 miles service.
Professional team, very good communication, fast document processing and most importantly very nice cars at normal prices
I have had poor experiences with other Chevrolet dealerships before so when my A/C went out I took it to a third party shop. They told me it was an electrical issue and recommended that I take it to a dealership. I called around and made an appointment with Jim Ellis because it was the earliest I could get my car seen. My appointment was for a Thursday morning. When I dropped my car off they let me know that they were backed up and they might not get a chance to look at it that day. Im not sure why an appointment was available if they didnt have the capacity to look at it, but I was trying to be optimistic and hoped they would be able to look at my car the day I dropped it off. I let my service advisor, Steve, know what the other mechanic had said but he was dismissive and told me that it probably wasnt an electrical issue and thats why they dont recommend going to third party repair shops. I did not hear from anyone until the next day and well into the afternoon. I called and left a voicemail and it took awhile to get a call back. When Steve did reach out it was to let me know they were finally looking at my car and they would let me know when they figured out what the issue was. A few hours later I called again to no answer and when he called me back he told me they had found the problem but needed to price out the repairs and he would call back with that information. It turns out that the first place I took it to was correct and it was an electrical issue so the initial condescension was unwarranted. I did not get a call back that day. The following day was a Saturday, I called first thing in the morning for an update and did not hear back so I reached out to the service department directly. The young lady I spoke to told me that Steve wasnt in and that she would email the service manager, Brandon, to let him know what was going on and hopefully he would reach out. He did not. Since you are closed on Sunday, I knew I wouldnt hear from anyone until Monday. I called three times Monday morning before I spoke to anyone. When I finally talked to Brandon, he assured me that he had just spoken to Steve about my car and he would be reaching out shortly. He did call back soon to finally give me an estimate after having my car for five days. Ultimately, I decided not have the repairs done at Jim Ellis, at this point I was so frustrated and tired of the poor communication. Steve said he would get everything finished up and send a Lyft to my office to pick me up so I could come get my car. That took another 2.5 hours. When I got there, the valet got my paperwork and took me to the cashier, Im not sure if that is typical but I felt I was being brushed aside since I chose not to have the repairs done there.
I drive out of my way, passing a different Chevrolet dealership only 5 miles from my house, in order to take my car to Jim Ellis Chevrolet! They are the only Chevy dealership that I trust with my Bolt EV.The service advisor, Luis Valdez seriously went out of his way to take care of me when I brought my car in and found me a loner vehicle to take home when it was found that parts would need to be ordered and my car would have to be there multiple days and his communication with me to keep me up to date was perfect and kept me informed throughout the process.Erik Johnson is the only electric vehicle mechanic I will ever trust to bring my car in for service. He is simply the very best at what he does, not to mention he also drives an electric vehicle himself, and went above and beyond, even addressing things that I completely forgot to ask about while my car was there!! I love him so!Thank you Jim Ellis for always taking care of me!
My buying experience: A+ from test drive to final delivery. Thanks to all involved in my purchase...i know where my future business will always be knowing these people care about the buyer...hands down the best.
While Vladimir (original technician) was great at expediting the service on the vehicle, when he went out of town, the entire process fell apart. For 3 days the dealership lost the car in the used car lot (?), couldnt find if the parts had been ordered, called to tell us it was ready when it wasnt. The service technician who took over didnt return 3 voicemails over 2 days, and when we called the main number and asked to speak to him, were told by the receptionist that he didnt know anything about that car and was too busy to take our call. Lastly, while my husband was on the phone with the general manager who was saying it wasnt read, I got another call saying it was. Totally unorganized, lack of communication and extremely frustrating.
Once my keys were found by experience was much better I had to be lyft to my destinations (could have been better if they had given me a courtesy vehicle or a rental since I use my truck for work). My over all encounter, I give 4 stars.
The visit was excellent as normal. The facility was clean and comfortable. The staff were all exceptional. Catherine did a stellar job taking care of my needs with my vehicle and kept me informed throughout the entire process.
I’ve been to this dealership several times because this is where I purchased my car. We have to go to the original dealership to get our oil changes that we prepaid for with the purchase of our car. So because of the salesmen (This is our second car from this dealership) and the previous oil changes I’ve had no problem coming to this dealership. After my last service (all prepaid oil changes have been done) I won’t be returning. I made an appointment to get tires after having issues getting tires from another company. We ended up having to have the service person order the tires specifically for us to get them installed. I show up for my 8:00 am appointment and they say they will need to keep my car all day for a tire installation. I advised that I had an appointment and the response was “the appointment is for your car to be in line to receive service”. What is the point of scheduling an appointment if your car isn’t serviced at or near your appointment time? Not only were there no records or indications of us preordering tires. Service tech had no idea that we ordered tires and there were no notes in the system. I had to Uber from the dealership to avoid sitting there all day. They didn’t have any loaner cars nor could I get a rental at the last minute due to the holiday weekend. Keep in mind I pass at least 3 dealerships to get to that one and they would only pay for my Lyft if I was within 10 miles of the dealership. I never received any updates on my car. I had to contact the service tech and it took almost an hour to get a response. I didn’t pick up my car on a Friday evening until almost 5pm after arriving to my 8:00 AM appointment. Although the service tech was nice and I’m sure things were out of his control. This process was ridiculous and I will take my car someplace else in the future.
The service agent was very professional and kept me informed about vehicle while waiting.
The dealership was cramped and poorly furnished not what I expect when buying a $100k car. The dealership also low balled an advanced (prior to delivery of the new car) trade in effort where Carmax eventually paid me $5k(15%) more than the dealer offered on a 2018 Chevy truck. On the day of delivery the final prep work on the car was a mesh taking far far too long. I spent seven hours at the dealership for what would have taken 1 hour or less at other new car dealer especially since I was paying cash and had no trade in. The only positive part was the sales person Reggie. He was the sole reason I picked Jim Ellis but in hind sight I should have gone elsewhere.
Mid March bought car, digital key wasnt working and the battery was dead by June 1.
This is the only place I’ll take both of my Chevy vehicles. I worked with a new service advisor this time. Which isn’t the norm.. His name is Marcos and he did an amazing job, despite all that’s going on with the pandemic. We had a couple bumps along the way with my Tahoe.. but overall, the staff (including some of the execs) took more than great care of me. They listened to all of my concerns, even through the frustration. I couldn’t be more pleased with my service. Everyone in the bay always greets me in a timely manner to make sure I’ve been helped. I love that. I don’t have to stand around waiting to talk to someone. Steve, another one of the service advisors, also helped a ton while I was there as well. I had both of my vehicles taken care of. I don’t take my Chevys to Jim Ellis because I have to. I live nowhere close to it. But they provide more than great service, and I always feel at home. Everyone knows my name. And they know exactly what vehicle is mine. I can’t brag enough. THANKS FOR ALL YOU DO!!
I will only take my car to Jim Ellis Chevy Service because of the top-notch experience I have had over the last 6+ years. I have worked directly with Brandon and Vladimir who have both earned my trust and respect. You won’t find anyone with more integrity than these two gentlemen. There have been several occasions where they saved me money by giving good advice instead of trying to increase my bill. They have been great at explaining the details of each situation and helping me evaluate the options in my best interest. You can’t put a price tag on the peace of mind I get from working with Brandon and Vlad, both when I walk in the door and out the door.
My service experience was very poor. I pre-purchased a car care service plan. Which I have done with previous dealerships/car types. I arrived on time with a prepaid service of Lube, Oil, filter change and Tire Rotation. My service at 930am took over 2.5 hrs to complete. My oil was changed, my tires were rotated and nothing was mentioned of my filter change. My tire pressure was low and was not checked or rectified. My experience made me wonder what exactly what I waiting for? 2.5hrs and I didnt get what I paid for. Additionally, my car care rep Charles had to apologize because he knew waiting 2.5hrs for basic service is not acceptable. I do NOT trust you service techs. I dont trust that my lube and filters were changed. I know my tire pressure was checked. I can go anywhere for bad service.
Poor experience from the get go... When arriving at the dealership, receptionist did not make eye contact and did not greet me. 2 sales people approached and I was told that I would work with one of them. I had an appointment yet it took the salesperson 15 minutes to locate the keys for the vehicle they were aware I wanted to look at. Sales person seemed disinterested to work with me...then while waiting for salesperson to work through documents, salesperson came with another salesperson to seemingly identify who was the first person to speak to me and thus get the commission. Shortly after leaving dealership the other salesperson called to give me the deal I asked for and requested a CC deposit to hold the car. Despite providing CC info, and working all day with original salesperson car was not held and sold later in the day. Quite confusing on why there would be a request for a deposit if their intentions were to sell the car to the next interested buyer.
I took my wifes car in about a year ago because we had several concerns with her vehicle. Her turn signals werent working, the check engine light was coming on, I wanted a tune up and also asked for the valve cover gasket to be replaced. Remind you I work for a dealership myself and I know cars. But with my wife driving a Chevy I wanted her car to worked on by the manufacturer. The check engine light was off when we took it in and I was told the diagnostic could not be done because the light was but there were stored codes in the computer. In which as long as there are codes a diagnostic can be done, we do it all the time at the dealership I work for. Red 🚩 and which I should have left this dealership at that point but I gave them the benefit of doubt. The advisor gave me one price for the spark plugsand valve cover gasket replacement and when we came to pick the vehicle up the price was $80 dollars more. I questioned the price and the advisor did nothing to change the new total. Once again I have been writing service for almost 10 years if I tell a customer one price then I honor that amount whether I made a mistake or not. The technician apparently could not duplicate the turn signal concern but as soon as my wife left the parking lot her signals were not working. Now her cars valve cover is leaking again and which a valve cover gasket should last a lot longer than 1 year. Lastly the very next day after we picked her car she calls me because her throttle body failed and which I new that was the issue and I told the service advisor but anyone who knows cars when your throttle body fails the vehicle goes into limp mode and runs extremely rough if it doesnt stall out first. My wife had our new born in the car when this event occurred. Long story short this was a terrible experience and I will not ever return to this dealership and or other Jim Ellis dealerships. Whether its service or when purchasing a new car. I paid this ace almost $700 then had to turnround and pay another repair shop $1000 to fix her throttle body and multi function switch and which I was willing to pay the dealership whatever money it would have took to fix her car the first time. Yall lost a paying customer and stop sending us advertisements also!
As always I was treated as part of the Jim Ellis family, startingwith the greetingwhen I first pulled in the garage. The concierge service was very professional and gave me instructions, as to remainin my vehicleuntil the service representative was available. Vladimir always ensures that I understand what the shop is doing and how long it is going to take. This time the service was straightforward to perform my first oil change and to rotate the tires. Everything was done in a timely manner.Jim Ellis has been my favorite dealer and repair shop since 1986!
In my dealings with Jim Ellis in the past year, since I purchased my new car,I have come to expect nothing less than excellence. From sales to finance to service nothing but excellence in everyone I have had the pleasure of dealing with. I highly recommend Jim Ellis to anyone in the market for a new car. I am a senior account executive with a local Atlanta company and I know my customer service. I applaud you for your excellence in service to your customers.
Had a great experience with salesman Chris Pennington. Professional, personable, compassionate. Sorry we didnt buy a car from him, I was looking for something right away and didnt get back soon enough. 😪 Best wishes to Chris, a super guy!
I purchased a new 2021 2500 HD commercial truck and the sales manager Daryl Porter was very helpful and getting me what I need in order to have a wonderful experience with purchasing my vehicle but on the other hand service Department whats lacking when it comes to taking care of the backup camera that does not work the service department took their sweet time and not making it a priority to resolve the issue after the truck has been sold and that should not be the case when someone purchase a new vehicle from you. And as I speak the camera still has not been fixed.
I took my 2018 Chevy truck to get serviced at Jim Ellis and the service was great! Especially Mark Thompson, the service advisor! He was very professional yet personable and explained everything in detail. Mark was also very patient, as I had my 2 small kids with me.... I highly recommend Mark as well as the team at Jim Ellis Chevrolet!
I had an appointment at 1pm...I arrived early (9:30am-ish) and they got me in. Explained what they were going to do and why. Gave me the price. Basically gave me step by step instructions.Gave me a Lyft ride to work, organized a Lyft ride back - in and out within hours. Easy, quick and overall a great experience
I had an appointment on May 27th to have a drop in bed liner installed in my 2021 Silverado with less than 2,000 miles that I had ordered on Chevrolet.com. I also had requested in my appointment to have a thumping noise checked that was coming from the rear end. When I arrived the service advisor said that they would need to keep the truck overnight to check the thumping sound mind you I had set my appointment up 3 days prior and for 8:30am. Why something like this wasn’t relayed to me before my appointment so I could arrange getting home that afternoon is beyond me. I originally agreed, but texted my service advisor around 9:00am to let her know to just install the bed liner and I would have to bring the truck back for the sound in the rear. She texted back saying she would need to email her dispatcher to see what could be done. I didn’t hear from her again until 3:00pm saying the truck was ready to pick up and that the tech couldn’t replicate the sound in the rear. Then she texted again stating oh the tech did torque down the U bolts. I got to the service department and had to wait for them to find my truck as one of the valet people walked around the lot activating my horn with the vehicle remote. I finally got my truck and upon leaving still had the evident thumping noise in the rear that the tech apparently couldn’t replicate. Once I got back to my office I checked out the bed liner installation and noticed that they completely forgot to install the 9 inserts that cover the holes on the bed liner as well as not install the cargo nets that come with the bed liner. I returned to the service department and spoke with my service advisor and she was not aware of what I was talking about so I showed her on my phone. She called the Parts Department Manager and he walked over to talk to me and we went and looked at the truck and he asked me to wait as he went back inside. He came back out with 2 bags of parts and stated that the people in the parts department did not give the technician the parts bags. I left at least happy to have what I paid for until I got home and realized they didn’t install the push rivets at the tailgate end to hold the bed liner in. No problem I’ll install them myself I thought. Wrong! The tech didn’t even install the bed liner properly therefore the Chevrolet bed liner made for my truck didn’t line up with the holes and installation cannot be completed. Absolutely disappointed with the whole experience!
As with all of my visits to Jim Ellis Chevrolet’s Service Department, the Service have always been top notch.All work was done perfectly and completed as promised.Their care & strict adherence to the CDC COVID 19 guidelines made the many visits feel confident that we would be safe while there.Brandon Colon took a personal interest and assurance with me as well as other customers in the Service. Area to be sure that we were being well served and satisfied.Brandon’s management style and approach has made a major improvement to the Service now being provided.We left for quite a few years and when we came back, we were extremely pleased with the changes Brandon has implemented.The plan is to continue servicing our many vehicles with Jim Ellis.
Was given inaccurate information, resurfaced WARPED ROTORS so I’m going to have to put new brakes since the dealership has a poor service crew, they fixed a little dent in the fender and paint it chipping so they had to cheap out on a body works guy, they tried to hide dents a deep scratches in the truck bed with a bed cover, truck vibrating at high speeds. And they take forever to reply back always forgetting and keep having to remind my salesman
My service manager, Tom Jones, did an excellent job of keeping me informed on the servce needs and schedule, which saved me precious time!
We have been servicing our vehicles at Jim Ellis for long time now. They have been great. Awesome customer service, always get the work done on time. We have had situation where we have dropped our vechiels without appointment but Bradon and his team have always be very professional and always taken good care of our needs. I cant think of any other delarship for servicing our fleet. Thank you Brandon and team for always being there for us.
Total reviews rating 4.2
199 Reviews for Jim Ellis Chevrolet 2023:
Review №1
2022-06-09I Was Very Satisfied With the Best Salesman By The Name Of Samuel. He Was Very Transparent & Honest. Such A Great Atmosphere @ Jim Ellis Chevrolet. They Really Helped When I Needed It The Most!! Special Thanks To Samuel & The Staff There. Enjoying My 2019 Chevy Blazer. Had It About A Month Now
Review №2
2022-03-02Jim Ellis Chevrolet team continues to Prove why they are the Best in the Industry. Friendly staff and hard working sales agent by the name of Evan Hill were truly a delight. Andre (Financial Manager) will fight for you to have the Best Interest Rate and deliver the best service with precision and accuracy. They will take care of you and treat you like Family.
Review №3
2022-05-23Amanda Burby is THE BEST!!!I came in to Jim Ellis Chevrolet about two weeks ago with every intention on purchasing a C7 Corvette. When I arrived, I walked straight to the car of my dreams and looked it over. Once I was certain that it was the one I wanted I walked into the dealership to see if a salesperson was available to assist me. I looked around with my best “I need help” face and was largely ignored by the salesmen on the floor having casual conversation amongst themselves. But just as I was about to give up hope, I was greeted by an Angel of a salesperson who assured me that she would do everything in her power to earn my business that day. And that she did. Amanda was great throughout the entire sales process. Extremely polite, not at all pushy or condescending like most of the salespeople that I have dealt with in the past. We talked (she’s an excellent conversationalist by the way) for a few moments so that I could tell her what I was interested in. She made a copy of my drivers license and got the key to my future C7! The car has remote start so once she started it as we approached and the car roared to life, I knew that I was not leaving that lot without it! I maintained my cool, test drove the car around the block and fell more and more in love with the car after each mile we drove. She went over the features of the vehicle and we had a little light conversation during the drive but all I could focus on was the feel of the vehicle! Once we made it back to the dealer, she went to her sales manager to draw up the deal and after some slight negotiations I was the proud owner of a Brand New to Me Corvette! Amanda even managed to convince the service department to change the oil in my Silverado when they had a week long wait list!! I will definitely be buying from her again once it’s time for my wife to upgrade her vehicle!! HIGHLY RECOMMEND!!!!!
Review №4
2022-01-09My service experiences with Service Director David Theriault and his service team have been amazing! His Service Advisors are friendly and attentive. David sets high standards and he’s available to assist customers as needed.My Corvette technician Jerod is a master at his craft and I feel lucky to have his hands on my car when needed.I trust the team because I trust David and his leadership and follow-through.Thank you!!
Review №5
2022-02-27I purchased my c8 2020 corvette here. I love my car, we had some blemishes that took them a long time to touch up. Before handing over the keys my sales rep Samuel Noticed the brakes were bad. So out of his good conscious, he wouldn’t let me drive out of the dealership until they get it fixed up. Bc of the 1 week hold up, david, the manager offered to pay for a second key for me. I was temporarily upset bc it took a long time to get things fixed up and it wasn’t transparent in when I’d get my new baby back but all in all, they made up for it with good customer service! Andre Thomas was the finance manager and he was definitely courteous and genuine person. I know it because I was in his office with my 4 year son who appeared to be hungry bc the buying process took a long time so he offered him chocolate cookies and even his favors pretzels. I could also tell he was sincere and cared about all his clients and getting them the best rates when I was sitting in his office listening to him make the calls for me! Great job team and will definitely recommend Samuel and Andre!
Review №6
2022-04-30Im new to the area having relocated from Wisconsin to the ATL area back in Dec. After a few bumps in the road Dave T and my advisor Tom K have gone above and beyond to take car of my vehicle and concerns. Tom is a fellow vet and is AWESOME to work with. Because of their follow through and flexible scheduling, I will continue to trust them with all of my vehicle needs!
Review №7
2022-02-01Horrible experience. They have misdiagnosed my vehicle 3 times. The first two times I authorized them to go ahead and fix the issues. But this last time I left my car with them for 3 days for them to tell me my repairs would cost over 4000 dollars. I took my car to pep boys and they didn’t find any of those issues. They diagnosed my car and it showed the cause of my issue from somewhere else in the car. I am upset how they will try to take advantage of the customer by not actually fixing your car and suggesting things that you don’t need. My oil life was on 70% and they still said I also needed an oil change. Do not go here unless you know for sure what you need them to fix. The parts people are amazing but service not so much.
Review №8
2022-06-20My salesman, Zane Cobb, was very courteous and professional. He assisted me with putting a deposit down on the vehicle I was looking for, due to the extremely limited supply. Once it arrived, he contacted me promptly and sent the pricing right away. The buying process was quick and I’m enjoying my 2022 Trailblazer RS!!
Review №9
2022-05-31I filed a mechanical breakdown claim with Garvey. We were able to come together and take care of our mutual customer. Jim Ellis Chevrolet had fair parts and labor prices that needed no negotiation. Garvey was quick with every document I needed to get repairs funded. We were easily able to get the customer back on the road. THANKS GARVEY!
Review №10
2022-04-11Terrible experience with the pricing of the service. It was a simple oil change, rotate and balance advertised at $89.95 with my $35 off coupon. The service advisor did not properly price the service and then claimed that it was all in the fine print (which is false advertisement). They even charged me for the free multi point inspection on top of the $89.95! Completely ridiculous. I asked to speak with the manager and was told the manager was not there. So I asked to speak with whoever was in charge at that time and she got another service advisor who immediately told me the pricing was wrong and he was able to fix it. This all sounds simple but took an additional 45 minutes after the service was complete and the vehicle was ready. I am a long time customer of Jim Ellis dealerships and this is the worst experience I have ever had at any dealership. I will not be going back after this painful experience.