Delivery
Yes
Jim Ellis Maserati in Atlanta
Categories
Location on the map
Atlanta, DeKalb County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 404-795-7327
Site: https://www.jimellismaserati.com/
Site: https://www.jimellismaserati.com/
Opening hours
- Monday:7:30AM–7PM
- Tuesday:7:30AM–7PM
- Wednesday:7:30AM–7PM
- Thursday:7:30AM–7PM
- Friday:7:30AM–7PM
- Saturday:7:30AM–7PM
- Sunday:Closed
Comments (143)
Dylon was super helpful during our car purchase. My husband and I were both out of town for a week and he truly went above and beyond to ensure we secured our new Porche with ease! Thanks again!
We just bought our first Porche and couldnt have done it without the help from Dylon. He was super professional and punctual throughout our buying experience. If you are looking for your next ride, hit up this guy!
I had a Wonderful experience purchasing my new Maserati with Raychel!! Such a nice and personable salesman!! I highly recommend visiting her if you are in the market!!
Raychel is the absolute best! My wife and I purchased a Maserati Ghibli and she made this process seamless. She took the time to go over all of the features of the vehicle and she was also very knowledgeable. If you are looking to purchase a luxury car please go see Raychel!
Awesome experience at Jim Ellis Maserati. Dylon Dasilva was very helpful and knowledgable. Quinton in finance was friendly and efficient. Great customer service combined with a great car makes a difference!
Raychel and Adam were great! I love my Audi Q5. They really took care of my family and I, made us comfortable. Thanks guys!
Dylon was awesome to work with. He made the car buying experience easy & smooth. 10/10 I will highly recommend
Seamless. Effortless. Flawless. This was our seventh car purchased with Jim Ellis and our second Maserati. First custom order. Mike, Lorenzo & Antonio made the entire process a joy.
We just purchased out first Maserati. Dylon Dasilva was exceptional and very professional tending to our purchase. Nothing but high praise to Dylon Dasilva and the Jim Ellis dealership!
Michael is one of the kindest salesperson I’ve ever met. He is also very knowledgeable with the vehicle. Michael is truly recommend!!
Dylon was great with assisting us with the chose of our car. We are satisfied with the car and the excellent help hes given us.
Mike and Lorenzo were great. Made the buying process very easy. 5 star service. I 100% recommend Jim Ellis Maserati.
Dylan was a wonderful consultant and really provided answers to all my crazy questions! And Quintin was great in financing! Overall excellent experience! On an NPS survey I would give them a solid 10!!! Great job team!
We bought a Levante SUV with Mr. Dylons help. Mr. Dylon helped me choose a vehicle by explaining it in great detail without rushing. Also, when I was negotiating, they were very friendly, pleasant and reasonable, without pressure. Even though it was late, they patiently and kindly handled the work till the end. At vehicle orientation session, Mr. Dylon helped explain in detail and helped set up the vehicle one by one. Even in finance, which is the stress of buying a car, Mr. Andreica guided us from start to finish answering every questions kindly. Overall, it was a pleasant and friendly car buying experience not found in other dealers.
We worked Dylon and he was amazing, from the first reach out to the quick callback, setting up the appointment, test drive being really supportive throughout the process, and checking in after. We love our Levante and couldnt be happier with the purchase. We highly recommend Jim Ellis and Dylon.
Definitely one of my best car buying experience. These people are genuine and helpful. I had some issues with my Stelvio and after one year of driving it, these guys took it back! With no penalty. Yes, I did end up buying another car from them, but still. They had no issues that I was in a lease and they would have to swallow the negative equity. Somphet is knowledgeable about cars. She’s sold cars almost all her working life and knew exactly what I wanted and how we could achieve my payment goals. The entire staff is amazing to deal with and take special care of all their customers.
Somphet was my sales person. She was truly amazing. I thank you so much for your patience.
Somphet was amazing in my process. Quick and constant communication. Made the purchase and trade in feel easy. Would definitely recommend.
The best experience ever! Somphet and Patrick you guys were great! I love my new Ghibli!!!!! Somphet knew exactly what I wanted. Ask for her!!!!
Great experience.!! Mike was very nice and quick about everything. overall the people at the dealer were friendly and kind
Dylon, Extremely helpful great dealership could not be a better by experienced definitely recommend Jim Ellis family and professional consultants and sales managers
Somphet was great. Knowledgeable, easy to work with and friendly. She’s my go to for anything Maserati!
We had the best buying experience with Kenyon (Brands Specialist). We had a particular Levante in mind and had to wait a little longer for stock to come in. Once the stock came in Kenyon and I were in communication daily to get the deal done. Kenyon was very knowledgeable of the Levante fleet of Maserati and made our buying experience seamless and easy. Also Lee in Finance with Antonio assistance made the document signing easy and fast. I would definitely recommend Kenyon for your sales/buying needs. He is is professional and personable. Thank you Kenyon!
Raychel has been excellent in helping me purchase my first Maserati. Thank you!
Raychel was wonderful !! She was very kind and respectful and helpful thank you for everything agJn
We had a excellent experience at Jim Ellis Maserati! Our sales person, Somphet, went the extra mile in every aspect of the sale. She’s a great person! Sankar, the assistant sales manager was great to work with as well! This was our second great experience at a Jim Ellis dealership and I know we will continue to be loyal customers! Thanks for everything guys/gals!
Ive been getting my car serviced at this location for 4 years, and Ive always received excellent customer service. My service advisor, Jamal Diamond, always goes over and beyond to provide customer satisfaction. Whether it’s complimentary car washes, client loyalty discounts, or Uber/Lyft service [when a loaner isn’t available], I can always count on Mr. Diamond to make sure I receive a five-star service.And my service technician, Glenn Anderson, has always timely repaired my car with top-notch service to keep my car running in pristine condition.I will continue to remain a repeat customer for years to come.
Michael is the guy! He made it so easy. And the finance guy Quinton worked with me. Good deal
I’ve been coming to Jim Ellis Maserati for service for 3½ years and Jamal Diamond has always taken the very best care of both of my Quattroportes. I appreciate his honest approach and simplistic narrative. He’s very patient and takes the time to answer my millions of questions and educate me about my amazing vehicles. Thanks so much for getting my baby back on the road again!
So fabulous to work with- test drive Tuesday, delivery Saturday!! Great on-site inventory & highly responsive teamwork with Mike & Adam.
Excellent service very nice guy Dylon Dasilva of Jim Ellis Maserati dealership. Looking for that car he’s the man.
Dylon DaSilva was extremely knowledgeable about the product and made buying a Maserati a seamless process!
Thank you Dylon Dasilva! I am in love with my new Maserati. It was such a pleasure dealing with you!
Jamal Diamond is a GREAT Service Manager. He is always professional and accommodating. Thank you for going the extra mile and caring for your customers!
Mike and Adam was very helpful and had very good knowledge of Maserati
Always a pleasure to work with Jamal Diamond. He’s extremely helpful in making sure my Alfa Giulia is serviced as recommended. Great customer service is always welcomed and appreciated!Thank you for your consistency.D.Fullard
Raychel was the best rep, we love her and highly recommend that you’d ask for her
I recently purchased my dream car, Alfa Romeo Quadrifoglio from Ervin Goggins at Jim Ellis Maserati. The specific model I was looking for is really hard to find, but these guys were able to delivered it in April as promised. Ervin, Lorenzo and the whole team are fully committed to make their customers 100% satisfied so, if you are looking for a sexy Italian car with the best technology available, come to Jim Ellis Maserati-Alfa Romeo and buy with confidence!
Terrible customer service. They Literally keep your car for weeks. They never answer the phone. When they finally do answer.... To get a appointment for service be usually 3 weeks out. They always out of loaner cars but yet have your car for ever. I took my Maserati truck in on April 2, 2021 and was told on April 5 I will have my results for the diagnostic and by Wednesday April 7, hopefully the service will be complete if I want to get the car service there. After calling and texting my advisor after it had been a week with no call I didnt get a reply. On April 14, I received a call from a new advisor stating that my advisor Richard no longer work for the company. He stated this was within the last 48 hours. I told him my car been there for almost two weeks and you mean to tell me the diagnostic has not been completed yet. He stated he will try to have my results by Friday, April 16. No one called on Friday. Its now Monday, April 19 and I am calling the office but as I stated NO ONE NEVER ANSWER THEIR PHONES.!!! This just this time. Mind you now, I just received service back in March. After picking up my car a week later the engine light came on. And it took me two weeks to get an appt because no one never answer and they barely return calls.If anyone know other companies that have a Maserati Service center please inform me.
I just bought a new mAserati a few days ago from Mike and he was really kind and he helped me a lot. I will buy a another one soon.Thanks alot
Wonderful experience!!! Me and my wife traveled from Pennsylvania to Atlanta and my Maserati was giving me issues. I took it to Jim Ellis and I was cared for by Richard Devot (Service Advisor). He took care of us and got us out the door quick and easy FREE OF CHARGE!!!!!
I highly recommend Somphet for a smooth, quick, and enjoyable purchasing experience. Thanks for everything!
Service experience is horrible. It took 2 1/2 weeks to get a service appointment. Now, three weeks after dropping my car off, I can’t even get anyone to tell me what is going on with it. I leave multiple messages for my service advisor, but he refuses to call me back. Totally unbelievable that a business can operate like this. I am just going to pick up my car today and take it somewhere else.
Very professional, great service and outstanding salesman. Ask for Michael he will take care of you.
Dylon DaSilva was great to work with and very knowledgeable about the process and automobile.
Great experience with a highly capable team. Go see Dylon, expert advice and very friendly service!
The sales staff is top notch, a great company to purchase from in the Jim Ellis family of dealerships! My experience was white glove from top to bottom.
This is the easiest dealership I have ever done business with. Danielle and her manager made this the easiest purchase possible. We did all the paperwork beforehand and made the deal even though I am 900 miles away. This was the fastest car buying experience and there was no back and forth. Dealer is very honest and kept their word even though I wasnt sure a long distance purchase was going to work in the beginning. I highly recommend buying from this dealer and highly recommend Danielle as they will truly make your purchase as easy as possible. I cant wait to pick up my new car in Friday!
Since I live in 2 hours away the Saturday appointments are wonderful! Was greeted warmly and professionally when I arrived. My service was completed in a timely fashion and I appreciated very much that they took the time to wash my car before returning it to me.Jim Ellis SAAB continues to provide excellent service.
One of the best experiences we have had buying a vehicle. From start to finish Somphet Bounthavong was absolutely amazing. She was very attentive and helpful. Thank you for your amazing work and help!
Awesome experience and did not waste my time. They had everything ready to go the moment I got there. They made this the easiest car buying process I’ve ever had.
Jamal Diamond and others in the Service department are extremely helpful, got my car back at the promised time and also the price for the service was the same what was discussed upfront. Great dealership and staff right from Lorenzo Smith the Sales Manager to everyone one at the dealership. Great experience with Jamal in Service he took care of everything as promised.
Ive been sending my SUV to Jim Ellis Maserati Services over the past 2-3 years. Want to thank Jamal Diamond, for always taking good care of my vehicle and outstanding customer services. I trust Jamal as service advisor, the dealer is fortunate having someone in Jamals caliber around over the last 3 years. Thanks again for the great services
I actually ended up not buying from this dealer BUT they did find me my new car! I met with Danielle, who communicated clearly with me before and during our appointment. I went to see a 2010 Mercedes ML350. The car was ready and waiting when I arrived. Sadly, it was not what I was looking for and I was pretty disappointed (been car shopping for months and was getting despondent). Danielle immediately offered to search her system for a similar car. Low and behold, not 2 mins away at another Jim Ellis dealer there was another ML350 with the features I wanted. Danielle immediately called over for me, set up an appointment with a sales person she knows personally, and transferred my info electronically to save time. I ended up buying the car she found for me!I really appreciate this level of customer service. Danielle would get no commission from this sale but was genuinely happy to help me find my new car. I highly recommend going to this dealer. Ask for Danielle! She will take good care of you.
My car buying experience at Jim Ellis Maserati was amazing. From the moment I stepped up the dealership I was amazed by the exceptional coustumer service. Danielle took care of me. She was very knowledgable and professional. She was always willing to help me out. Even the sales manager came and talked to me about the options to trade in my car and buy a new one. Overall I was new the pleased with the service. I truly happy with the service that I got. I strongly recommend to look up for Danielle if you want to purchase a car. She will take care of you very well.Jose F Lizcano, MD.
Weve had some issues in the past with the Sales Department of Jim Ellis, but the service department is always outstanding and amazing. Leo was extremely professional, and explained everything that was done in our car. Also, he took the time to call our extended warranty company, and get everything aligned for them to cover the rest of the costs. I know this might be part of their job, but they could have been difficult if they wanted, such as making me bring all the original documents to their location. Leo was outstanding dealing with my lack of knowledge in knowing what happened to the car, and was extremely patient in explaining every detail of what was done and what was fixed. He even mentioned there are a couple of things that need to be done also, but were not urgent, and that we could wait maybe a month to do them, so we could recover from the expense. He had the chance to oversell but was honest and explained things the way they were. Im extremely satisfied with the Service department, different from the sales department, but thankfully I already have the 2 cars I need, and from now and on, we only need to deal with the Service Department, which is always awesome! Thank Leo and all the team members!!
A truly pleasant experience with Danielle and this dealership. Recently relocated to Atlanta from Europe and Danielle and the Jim Ellis Maserati team made the purchase of my new vehicle easy and seamless. Great service mindset, responsiveness and customer support. Nicely done ! If you are in the market for this kind of car, visit Jim Ellis Maserati and ask for Danielle !
Ive never purchased a car from this location but I did use the service department. The Maserati service department really sucks. I expected for 5 star customer service but didnt get anything near that. I may have expected too much because I own a Mercedes and the Mercedes dealerships are top notch. I was thinking the Maserati dealership would have been above and beyond the Mercedes dealership. While I was reaching out to speak with a service member representative, I was transferred to Kia which they answered but it took a very long time to speak with someone in the Maserati service department. After finally getting in touch with someone,they told me it was going take multiple hours to diagnose a dead battery. It took over 20 hours to get the same diagnosis I already had expressed to them. On top of that, once I presented to pick my car up there was no one there to greet me and my husband for the first 20 minutes. After someone finally appeared, they never said hello and it took another 20 minutes to find the keys to my car. They had my keys under the wrong name the entire time even though I had already told them that wasnt my last name 3 times. After receiving my car, the carpet was dirty and my car doesnt even drive the same. Everything about the service department seemed doubtful. I would never want to take my car back to be serviced nor would I recommend that anyone else use them. Jim Ellis should only specialize in low end cars.
We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and there are absolutely no pressure tactics here. We have 3 years experience with service and it is likewise excellent; Lance Simpson assisted us this time. We highly recommend the dealership. Everyone we have dealt with here has been great.
I had a fantastic experience start to finish at Jim Ellis Maserati. I bought a used BMW and couldn’t be happier. The staff were friendly, knowledgable, attentive, and communicative throughout. I worked with Justin (salesman), Ivan & Lorenzo (managers), and Luke (business/finance). We were able to agree on a price very quickly. Pressure was low. One thing that stood out was during negotiation, the sales staff didn’t do the usual thing of disappearing for a long time with no info about when they’d be back. When Justin stepped out, He told me he’d be back in 5-10min, and welcomed me to check out the Maseratis in the showroom, or to hang out in the lounge, which has a decent selection of drinks and magazines. I never felt like I was being kept waiting for no reason.All of that makes for a very good experience. But it was my experience after purchasing that elevated it to fantastic. After I bought the car and drove it home, a minor maintenance issue popped up. It was a normal issue for a used BMW to have, but obviously I was disappointed to encounter it the very day I bought the car. Justin and Ivan, with no hesitation, offered to take care of the problem, despite no obligation to do so. I paid for a diagnostic at BMW, and Jim Ellis Maserati took care of the repair itself. It was a very pleasant surprise; there’s no question that they cared about ensuring a great experience start to finish. I can’t recommend this dealer highly enough.
One of the best dealerships I have purchased a vehicle from. Michael was great to work with and everyone Lorenzo was bearing gifts. My new 18 Giulia QV is an amazing car. Thank you for all the help with service.
I recently purchased a Maserati from Danielle and she was amazing. From the moment that we walked into the showroom she was knowledgable, friendly, and committed to making a deal that worked for us. I would highly recommend her if you are in the market for a new vehicle!
From the minute I walked into the dealership I was treated like royalty. I had been eying the 2017 Maserati Grantourismo for a few weeks since it was on display at Phipps Plaza. Dick Ivey my sales rep took very good care of me, letting me test drive a very similar vehicle. Everyone was so friendly, including Lorenzo the sales Manager and Lance who worked on the financing agreement and delivery. I was also introduced to the head of the service department and his assistant. I have bought many many vehicles over the years, both personal and business related, and I must say I have never been treated better. I recommend Jin Ellis Maserati to anyone who is looking to purchase any model of these amazing cars!
Great experience, my Maserati Brand specialist Danielle provided me with exceptional customer service and was extremely knowledgable in regards to the models and rich lineage of the Maserati brand. Overall Great experience from everyone from the Brand specialist to the Manager (Lorenzo) & the finance manager. I highly recommend this dealership.
Mr. Ellis- Your service to SAAB owners is exceptional. Jamie and the Saab/Mazzerati sales team did a great job diagnosing a serious problem rapidly for a reasonable cost and got us on our way. Thank you for the willingness to help out when we were under distress on the road. Best wishes and Happy New Year. Dave and Margaret Lowrance
I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics applied by shady dealerships. I am over the moon to say the great representatives of Jim Ellis Maserati, Alfa Romeo in Atlanta, Georgia have not only gained my business for life but restored my respect and faith in the process of procuring a vehicle. From the moment my wife and I arrived at the dealership, Michael Cook greeted us, apologized for the 10-minute delay in getting to us, and immediately sought to understand what I wanted to see that day happen. There was no pressure and just as in any 5-star restaurant; service was seamless and appeared effortless but the hard work put into the experience was not lost on us. Michaels attention to detail is unparalleled; as we test drove the car he explained each nuance, feature, and what was occurring each moment. The car was amazing and I was thrilled but still wanted time to remove the emotion and return to logic. When I was ready I reached out to Michael and from that moment within a week I was in a car that I loved and intended on keeping for quite some time. Luke Marcotte in finance is an amazing guy as well. I usually hate the finance part but Luke is the consummate professional and explained each detail with cause and effect that helped me make the best long-term financial decisions. Kevin Dodt despite not even being involved in the purchase contributed to our great experience by assisting us with the tea/coffee dispenser and just being kind when he did not have to be. It is the little things that add to experiences. Another example is Mr. Dick Ivey just briefly confirming that we had just purchased a great car. Did I mention that they not only reviewed my new cars computer updates before we left and ordered a part to correct a quick fix? Michael spent over 40 minutes with me going over the key features of the vehicle after the purchase. He truly went beyond the call of duty. Saying I am appreciative of their efforts does not express my true sentiment. All I can say is thank you all for being the exception to the rule and rising above all the rest. You have gained a customer for life.
Drove up to Jim Ellis Maserati had to grab a center cap for my 2014 Maserati but I didnt have the vehicle with me nor did I have the last 6 of the vin# but I purchased plenty of parts there but I wasnt in the system... long story short the parts guy was rude. Wasnt trying to help with anything... sad parts department I was the only customer there.. he didnt want to look for anything
We recently moved to Atlanta from San Jose where we had been looking at Maseratis. I contacted Jim Ellis Maserati on their website about a vehicle in their inventory Arthur Pigford responded promptly. We were unable to come to a suitable price initially and things quieted down. I reached back out to Arthur as we approached their year-end. Arthur responded on his day off and indicated he would discuss my offer internally when they reopened after New Years. Arthur promptly responded on the morning of January 2nd, we came to agreement, I completed the financing application online, and we picked the car up later that evening; it really was pretty easy and just what I was hoping for as to ease of process. Arthur was wonderful, professional and prompt. Luke, the business manager, was pleasant and efficient in processing all of the paper work. We have owned the car for less than 24 hours, but so far so good. Thanks Jim Ellis, Arthur and Luke!
I had a wonderful experience at the Jim Ellis Alfa Romeo store. Danielle is an extremely knowledgeable, energetic, and intelligent salesperson. She was able to guide my wife and I through the sales process on a very busy day so I could get back to the brand I love the most - Alfa Romeo. I look forward to doing more business with them in the near future when the Stelvio comes out.
I had to have insurance in place before they would bring a car off of a closed lot. I was approved by capitol one for a bmw and wasted so much time in traffic for them to tell me I needed a co-signer. I was approved for a Beamer @Carmax that cost more than the one I wanted from them and don’t have to take anything but a lower down payment and my License. They could have had a valuable customer but they want to override the company that’s financing for unnecessary bull. Thanks for sending me somewhere else. Keyon did his job though. Y’all be great!!
Beautiful vehicles and helpful non-pushy salespeople. Makes car buying just that much more memorable when you are treated like family.
We can’t say enough about how easy the process was and the excellent customer care that the entire team continues to show us. This is one of the best dealerships that I have purchase from.
Great service and easy to work with Dylon Dasilva
WOULD NEVER GO BACKMade an appointment to get a new key fob, was there early and still had to wait an hour before anyone started working on it, and then two more hours for the simple procedure. Most of the employees/salesman were extremely lazy, just watching TV the entire time and not helping me when I obviously needed assistance. Terrible serviceUpdate: still have not received a part they said would arrive at my house in a few days, extremely unsatisfied with the service I have received from this dealer.
The worst service ever!!! No one communicate with you. I had to call several times and no one give an update for my car service. The adviser called Richard did not even answer my voice messages or texts. I’m going to sale my Levante S just because of the bad service they have.
From the very first phone call to the delivery and beyond of my new car I have had nothing but an incredible experience with the team at Jim Ellis Maserati!!! My salesperson, Danielle is awesome and everyone went above and beyond to make my experience exceptional!!!
A DREAM COME TRUE!! Thanks to everyone and my wonderful sales representative Danelle for truly going a step above in great service. I waited five years and literally had no clue the purchase of a brand new Maserati would happen but it did and now I know that preparation, timing and grace really works when you want the car of your dreams. I look forward to a long relationship with Jim Ellis Maserati in Atlanta.
Danielle Jarrell is the person to see if you want an excellent buying experience. She was patient with me, explained the process clearly, and most importantly was extremely efficient with my time. I would definitely buy again from Danielle Jarrell at Jim Ellis Maserati.BK
Thank you to Service Advisor Jamal Diamond for the outstanding service today and being so hands on with helping me navigate the needs of my Ghibli! Iam grateful for your assistance it is greatly appreciated!
This is the second vehicle we have purchased from Jim Ellis, both have been GMC vehicles. Jason Bankston sold us our Sierra in 2009 and he was the F&I manager when we bought the Acadia. Both experiences were exceptional. Also, Barry did a great job of educating us about the Acadia and helping my wife pick out the vehicle she wanted. You have a very good team and business model. --Logan Butler
So my HVAC vent actuator jammed on my Maserati, these guys at 3pm on a Tuesday fit me in to fix it without so much as a prior phonecall. Just drove right up. I had a client to pick up at 4 and said I needed it done by then. They had me in and out in 20 minutes, with my actuator unjammed and the new software uploaded to prevent the problem from reoccurring. This type of service is unheard of in the auto industry. Ill probably never buy another car besides a Maserati or Ferrari, and a large part of it is bc of the quality of the entire experience, from the purchase all the way through the entire ownership experience. All cars break, and that is when you find out what type of car COMPANY you gave your money to. Kudos to everyone in the service department here. They took the time to listen to my story and understood the urgency of the situation, and took my keys and had it otw to the service bay before I touched a document.
Always a pleasure. Everyone there are nice and professional..
Many of the pre-existing reviews are from people who have purchased & currently receive services from this dealership. As a prospective buyer my experience was completely different. I went in to scout of vehicles for my next purchase & was assisted by Rahul Singh. When expressing my interest in test driving a certain vehicle Rahul began to take my information down to begin the process. He then asked me what kind of car I currently drive & when I told him he immediately frowned and told me that there was all of a sudden a NEW Test Driving Policy & that they couldnt place too many miles on the vehicles (allowing me only to crank up the engine). DISCRIMINATION at its finest. As I later confirmed that this was indeed not their policy. Shameful
We have a 9-7 and a 9-3. We have no significant complaints to list. I find the service to be correct, reliable, and personable. Weve had routine maint. and other repairs. The 9-7 is a Chevy trailblazer from GM days. The 9-3 is now an obsolete vehicle. Given that, Im not surprised when parts are high(er) or unavailable. I still plan to maximize the mileage on this car because I love it and know it will last al long time. My only beef with Ellis is that they refuse to repair tires. This would have been nice to know in advance but Discount Tire is happy to fill in.
.... like that one time that Arthur Pigford and Luke Marcotte at Jim Ellis Alfa Romeo Maserati of Atlanta not only got me in a 2018 for less than an Explorer, but did it 99.9% via email and had me in and out of the dealership within an hour ... ps they also offered to deliver it to me for free!! The customer service is far beyond stellar!!! GO see them today!! Tell them Chef Erica sent you!! As a single female buying 100% alone, I wouldnt suggest anyone else!
I first met with Danielle and her sales manager Lorenzo back in March or there about. I test drove the Ghibli and really enjoyed it. The problem was 2 fold. One I was coming off hip replacement surgery and did not want a car that low to the ground and secondly my lease on a Mercedes E350 was up August 20th. Danielle explained about a new SUV called the Levante and how it was suppose to be ready about that time. I said if it drives as well as the Ghibli then sign me up. Lorenzo explained that they were taking deposits on the Levante and if the car was not ready we would cross that bridge then. The next day I brought in a check as my deposit. By the time my lease ended still no car. Not a problem true to his word Lorenzo gave me a loaner until the Levante became in. What a car it is. I have never had so much fun and without hesitation would recommend Danielle and Lorenzo to anyone who was serious about driving pure enjoyment. I would just like to thank them for keeping their word and making me very happy.
Lorenzo and team are the absolute best. Friendly, professional, and knowledge. Most impressed with the sparkling clean facility and hospitable staff. Thank you!
I own a discontinued luxury vehicle, they have only mechanics who can do warranty and recall work in Southeast on my vehicle. Service staff is knowledgeable and extremely professional.
Terrible customer service. Never have received a call backfrom Service Manager after 7 messages have been left.After 8 weeks, finally picking up my boss (Zack) Maserati today (Wednesday).It was ready Monday, but again, no call saying it was ready.
Will never set foot at this dealership again, thank God there is another dealership in the Atlanta area . I have own Range Rovers over the years and the experience at the service departments have always been pleasant
Kenyon Daniel excellent salesman… love the service thanks Kenyon
Raychel was excellent to work with and very helpful!
***WARNING*** DO NOT DO ANY BUSINESS WITH Jim Ellis VW (or anything else)Jim Ellis VW DOES NOT DESERVE A SINGLE STAR. I was sold a car with false warranty information. I purchased a VW because I was told that my warranty would expire at 80000. I took my car to the VW service department at 76000 to be checked out. I was informed by a service rep that my warranty is listed in the VW system as 74000. It was noted on the ORIGINAL paperwork that the warranty was to expire at 80000. The paperwork that I was given does not show the warranty information. The Jim Ellis VW where I purchased the car no longer belongs to Jim Ellis (it must be because they are Liars and crooks).
Jamal Diamond is excellent always responsive and addresses the issues promptly. Always a pleasure to work with Jamal.
Im leaving this review as i am still waiting here for almost 2 hours to get 1 tire changed. We came in in the afternoon, nobody else in the waiting room. The service dept front employees try to help, but whoever is in charge of the repair shop should be fired, and take all the mechanics with. Its truly ridiculous to wait this long for 1 tire.
I have 2014 Maserati Quattraporte GTS, had some isue took to Richard, he got all done with no hasle, very knoligble highly recomend, this type car you dont realy trus other shops, deffenetly recomment speak with Richard, fully trust him, will see him next service again
Jim Ellis Maserati made the whole buying experience a pleasant one. We purchased a 2014 Quattroporte S Q4 on Saturday and had it delivered to our door near Athens, GA Tuesday morning
I can say for a fact they are doing their best to keep their costumes happy.
Danielle was amazing. She made the process seamless from start to finish. I would recommend her to anyone looking to purchase a car.
Erving Goggins my sales guy was very helpful and well educated on all the features of all the Alfa Romeo models. I would recommend this dealership.
I would stay away at all cost from jim ellis, they had a car listed for around 34k when i asked how much ot would be they told me 51,999. not to mention the horror stories from the time I bought a car from them and all the times that it broke down.
Outstanding customer service from Michael Cook. Took time to explain all the features of the car. Great car buying experience.
Outstanding customer service, very knowledgeable mechanics and super friendly service. Jim Ellis Maserati will be my go to dealership from now own!!!!!!
Total reviews rating 4.6
143 Reviews for Jim Ellis Maserati 2023:
Review №1
2022-02-28I could not recommend this place enough! Dylon Dasilvia was extremely helpful. He listened to what we needed and got us in the best car. The purchasing process was smooth and fast. If you are looking for a Maserati ask for Dylon! He will be with you every step of the way.
Review №2
2021-10-14Jerry Reinhart, the service manager at Jim Ellis Maserati has been a Godsend for me with my new car. the service is impeccable and he treats me like family. Maseratis are expensive to keep up and Jerry makes a painful visit or interaction with service easy and as painless as possible. I have owned many higher line brands of cars, but never have I experienced service like this. The car is amazing and the service, so I am hooked and will be back to buy my next Maserati from Jim Ellis Maserati!
Review №3
2022-02-10Mike my sales guy was very patient and very descriptive of what the vehicle had. Very smooth transaction. Lorenzo was great to work with as well took care of our concerns. Patricio finance was great as well. Overall will recommend to anyone to come see this guys.👍🏽👍🏽👍🏽👍🏽
Review №4
2022-07-15Raychel Castro was Amazing! From the very first time that I spoke with her she was professional, informative and she stayed in constant communication with me during the entire transaction. She made my process seamless and I would recommend her when you visit this dealer. I had a wonderful experience.
Review №5
2022-06-11Raychel was a great help during this whole process of purchasing my new Maserati. She is very professional and extremely knowledgeable. She thoroughly explained the functions of the vehicle and did everything to make sure that this was a great experience for me.
Review №6
2022-06-28Thank you Raychel Castro and Adam and everyone at Jim Ellis for making our purchase very smooth. Raychel was so amazing and personable, she really knows her stuff and went out of her way to ensure we were taken care of. If you’re going to Maserati ask for Raychel!
Review №7
2022-03-17The service was amazing! My salesperson is literally the best. It was smooth, easy, and actually fun. I think I will forever be part of the Maserati family. Thanks Somphet!! You are a jewel!
Review №8
2022-06-18Dylon Dasilva did a great job working with me to find the perfect car. He was very patient with my indecisiveness and helped makes some changes to my favorite car to make it the perfect car. Give him a call and he will take great care of you!
Review №9
2022-05-13Great salesperson. Contacted me and followed up with me throughout the entire process. I definitely can see Dylon becoming top notch salesman. Very professional and personable.
Review №10
2022-06-30I had a great experience at Jim Ellis Maserati. Somphet delivered my new Levante to my home. I never had to go to the dealership. The finance team was amazing, would buy a car from here again.