Delivery
Yes
Jim Hudson INFINITI of Augusta in Augusta
Categories
Location on the map
Augusta, Columbia County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 706-922-6500
Site: http://www.jimhudsoninfinitiofau...
Site: http://www.jimhudsoninfinitiofau...
Opening hours
- Monday:7:30AM–8PM
- Tuesday:7:30AM–8PM
- Wednesday:7:30AM–8PM
- Thursday:7:30AM–8PM
- Friday:7:30AM–8PM
- Saturday:7:30AM–6PM
- Sunday:Closed
Comments (199)
Took my car in for service and was informed the entire time my car was there. Have a few more things to do with my car but it has been a great pleasure. My advisor, Kelton, is excellent!!! Happy customer. Mrs. Norris
Huge thanks to Noah at Infiniti Augusta he’s a pleasure to do business with. The entire staff was great, and I see a bright future for Noah. Thanks again!
The sales associate who assisted me in purchasing my brand new Infinity QX55 is Tony Cody. Mr. Cody was superb in that, he was extremely knowledgeable about the vehicle, as if he was making the purchase. I had questions regarding the technology this vehicle offers, and Tony answered each questions without hesitation!!!. Unlike other car dealerships, I felt in control every step of the way. This is my second Infinity purchase from Infinity of Augusta, I have to say, every employee from maintenance to sales are the epitome of how a car dealership should operate!! I previously owned (3) new BMWs.
Kelton McCasline in the service department is amazing! From my first encounter with him, he has provided me with excellent service. He goes above and beyond to ensure I receive quality service every time I stop by the service department. Thanks for all of your hard work and thank you for all you do!
Contina McQueen was absolutely great to work with. She was very informative on my recently purchased vehicle. Communication was great she made sure all my needs were met. I highly recommend her for any car buying purchase. She will take great care of you.
When I purchased my JX35 3 months ago, this rating would have been higher. Customer service was excellent and they was willing to get and find the answers for me. I already had my own financing so all I needed to do was sign the paperwork. I noticed an extended warranty wasnt offered but I still went through with the deal. There was an understanding since it was a Saturday that I needed to come back to get some things taken care of. A week went by and I didnt hear anything. I had to call and finally got an appointment 3 weeks later just to get there to be told that one of the services wasnt guaranteed after taking off from work. Then Im I told there is parts that need to be replaced because of age and mileage of the vehicle. When I asked was this issue known I was given the runaround that it was hard to say because I have already put mileage on the vehicle. What wasnt told to me is the part that need to be replaced has nothing to do with age but that it was taped up and tape has came off. Now I have canceled my basic care package that took over 2 weeks to cancel and require me to travel back to the dealership. Now it has been a month and I have not received my refund nor a phone call back. This is not me to be an upset customer or reviewer as I deal with the public on a daily basis. I have never been in this predicament and never would have imagined it from here. But as one viewer spoke the customer service is different when you cancel something. I just want my refund and get pass this experience as a learning lesson. Sabrina from Columbia
I have to be honest in saying when I first went to Napleton to purchase my q60 everyone was very nice and professional. They all made me feel like they had my best interest and worked hard to get me in the car I wanted.I decided I needed to cancel the third party warranties i purchase when i bought the car and thats when i noticed a stark difference in how they treated me. I call first to inquire about how to cancel my warranties and i was told i would just simply need to come up and speak with the finance manager John Thomas.When I arrive JT (short for John Thomas) met me out on the showroom floor and I explained that I wanted to cancel the warranties. He asked why and i simply explained that I didnt want to finance an extra $9700. Already I notice his attitude change and he didnt appear very interested in helping me.Nonetheless he ask me to step in his office. He pulled out a form that read cancellation request and signed the bottom and marked 2 x on the bottom lines and slid the form to me and asked me to sign where the x were. I looked at the form and asked are you going to fill out the form first because Im not comfortable signing a blank form. I wanted to know what I was signing, how much was I getting back and when will it be credited to my original loan?He slid form back as if he was very agitated saying he didnt know how much I would get and asked how many miles was on the car. I told him and wrote that down on one of the lines and looked up the chin number and wrote that down also and slid it back to me again asking me to sign. Again I said I wasnt signing a form thats not properly filled out.By this time Im agitated now and literally reading each line on original loan explaining I want all warranties cancel and I need to know what Im getting back. Long story short he takes the form back scribble thru the miles he wrote only to write them again on another line. He calculate some numbers and scribble $7500 on another line and add the dates of when agreement was issue and canceled.I initialed next to the$7909 we recalculated together base off of what he told me I would get back and sign and asked for a copy. When I left I call a friend who happens to practice law and asked if I could come by and explain what had happen. Needless to say the form that i have is an incomplete form and he highlighted areas that he says should have been filled out that would show exactly what I would get back. I call to infinity of Augusta again and some with Dwayne who suppose to be the manger and I explain what the problem was and even text him a copy of the form I had per his request. I havent heard from him or anyone from infinity...I will report this to infinity customer service and Lucas who is the manager who happens to be out until Thursday. I have posted a photo copy of this form for all to see that this is how you can expect to be treated when you decide to cancel third party warranties with this dealership. I will write a letter to corporate explaining this highly unprofessional behavior Ive had to endure from John Thomas the finance manager.
Horrible experience. Antonio Satterwhite needs to be removed from his position he does not know how to talk to customers. Very impatient and rude. If I could give no stars I would
I brought my vehicle in to be serviced and the experience was excellent. I worked with Mrs.Wanda in the the service department and she was awesome! She was detailed with information about my vehicle and made sure I understood everything that was being done! The gentlemen in the department were courteous and handled my vehicle with care! Thank you all!
Contina was an excellent sales representative for your Infiniti dealership. She was very knowledgeable of the history of the vehicle that we wanted to purchase and really took her time to inform us of all our options. Not only that but the experience was quiet hassle free. The office was spotless and she took all safety precautions to ensure a safe person to person interaction. We look forward to receiving our vehicle.
Ms. Wanda has been my service agent for several years. She has always been professional. She is very knowledgeable about the vehicle she services. It is a pleasure to work with her.
Thanks Wanda! Ms. Wanda was very helpful and attentive. She was kind and explained things and listened very well. This was also the best car loaner experience I’ve ever had! Me. Wanda made this experience as smooth and easy as possible!
Overall just really above and beyond and great service. We took our Infiniti to them for service. They were so kind, helpful, comfortable, & the communication was awesome. While we waited for our car they checked on us a few times and gave us updates on what was going on with our car. They checked all our boxes.We have found the place to bring our SUV for maintenance and service from now on.
I had a 1:30 appointment, to have an alignment test performed, on an alignment that I had done 09/09/2021. The service technician was very professional and friendly. I am not happy that I have to pay full price to get another alignment, but the service level, that I received, was phenomenal.
When I visited this location looking around for my dream vehicle, Mr. Donovan Stone approached me with a warm felt welcome and expressed to me that he was going to help me with that. Mr. Stone personality and demeanor as a sales agent went above and beyond average of any sales agent I have ever met before. Even though I did not purchase a vehicle that day he assured me that he will not stop looking for the vehicle of my dreams. For anyone reading my review, head over to Infiniti of Augusta and ask for Mr. Stone he is the one to make it happen with that amazing personality and determination.
The service department was amazing. Especially Kelton he was super friendly and helped me figure out everything that was wrong. Definitely will keep bringing my car there.
While searching for a vehicle at Infiniti of Augusta I had the pleasure of working with Mr. Erick Valentine, Mr. Joseph Byrd and several other employees. Although, there were several issues that took place during another transaction their professionalism and courtesy to rectify the issue made my experience worthwhile. Thank you for a job well done!!
Recently went in to have service done on my car and the service rep Kelton was very helpful! He made the experience very smooth and made sure to answer any questions as best as he could. I definitely will be back!
My girlfriend needed a car and from the time we arrived on the campus the staff was professional and welcoming. Errick Valentine was the sale representative for us and he made sure we found the perfect car that suited all of our needs and that worked within our price range. He was very knowledgeable and professional and made sure we had a clear understanding of everything after we asked a million questions. Ive dealt with dozens of dealerships and even more salesmen, but I must say that this was one of the best experiences Ive ever had. An easy five stars for me.
Contina was just wonderful! She was courteous and kind. She worked with me until we arrived at a satisfactory outcome for the purchase of my new car. I have never experienced this high level of customer service anywhere else in Augusta. I just seemed like I had the right individual to service me and I am grateful. Now I am smiling...smiling...smiling, so happy for that experience. Thank you Ms. Contina McQueen! Awesome!
Daniel was very helpful in getting my car diagnosed and repaired quickly. He went above and beyond to help me look into Bluetooth audio issues when I picked up my car. The service went smoothly and my car is working great. Will use their service department again!
For almost three years I have had my car serviced by Infiniti. The service has been fair. However, in my previous experience at Infiniti of Augusta it has been pleasant and satisfactory. In my past two appointments that I have had my car serviced, Wanda Rollins has presented a standard of professionalism that represents Infiniti well. Any corrections or problem with my vehicle she has been courteous, thoughtful, and punctual in Informing what is happening with my vehicle. She has met all points of professionalism. Thanks Infiniti for your service and your employee Wanda Rollins and the mechanics who have work hard to produce such great work.
Infiniti of Augusta truly lives up to the brands image! From the minute you walk in the door to the minute you leave, they make you feel like your part of the Infiniti family. Wanda was my Service Concierge for this visit and she went above and beyond to accommodate my need for a quite space to work while I waited on my vehicle, she constantly kept me updated on the entire process. Thank you Infiniti for having Brand Ambassadors like Wanda.
This dealership is always very welcoming and warm upon your arrival! Youre met with great energy and customer service. My preferred salesman is Mr. Donovan Stone! He really takes care of his customers!
Marquis Brown was excellent helping me look at cars after my accident. His customer service and patience with me was exceptional . The Infiniti of Augusta location was exceedingly nice as well. Overall loved my experience at this establishment.
Daniel is one of the best and most knowledgeable service advisors I have ever met. I never had to worry about leaving my vehicle in his hands because he sounds like hes been doing this for a long time! Very professional experience. I will definitely keep coming back!
In 2019 I came in and purchased a 2018 Infiniti Q50 and was extremely satisfied with my decision. Fast forward to May 2021 going in for an oil change and 💥 with the same sales representative Marquis Brown sold me my second 2021 Q60. Went in for service on yesterday and Kelton McCasline assisted with the process. He was an awesome service representative and I will definitely continue to support Infiniti of Augusta!
Antonio in service was a pleasure to work with. He was pleasant! He greeted me with a smile, and made sure my family and I had smooth experience. Will definitely be coming back to Infiniti in augusta. Thank you again Antonio!
I received excellent service at Infiniti of Augusta. I had the pleasure of working with Donovan. He was very professional and patient with me. If you’re looking to purchase, look no further. Infiniti is where it’s at! Don’t forget to ask for Donovan. He will take good care of you!
I came in for a service appointment today, I had a a great experience. My appointment started with a service advisor(Taylor) walking me through the service items I needed done to my car. She offered several courtesy options so I wouldnt have to wait( my wait time was 3+ hours, she also updated me throughout my wait) Another great point is the Service Manger, Mr. Deon Johnson ensured that I had top-notch Customer Service. Lastly, the technician, Anthony took excellent care of my car. I only have gave 5 stars because it was the highest score, but this experience deserves 10 stars!
Had great service today from Ms. Wanda. Very professional and she kept me informed on the status of my vehicle. Appreciate your excellent customer service! Thanks Wanda!
Just purchased a vehicle here from out of state, via a couple emails and phone calls and it was one of the easiest streamline processes Ive had in recent memory. You feel the genuine kindness, professionalism and urgency that gives you the feeling that your their top priority. I highly recommend visiting this location with this staff on hand. They also 100% coordinated the transport of this vehicle to me so i didnt have any extra work to do getting the vehicle delivered, well within a reasonable timeframe. Once again HIGHLY RECOMMEND!!
D. Stone is a force on the sales floor at Infiniti of Augusta! He will make sure the process goes smoothly for his customer. I will definitely recommend people to come see him! Not many car salesman go above and beyond, and for that I appreciate his service!
The service rep was very helpful, not to pushy, and listened to what we wanted. We were acknowledged immediately when we entered the lot. Even though I didnt see what I wanted right away, she initiated her interest to look on line. She found what I was looking for and in no time I was out the door with a nice luxury vehicle.Ms. McQueen you are the best sales rep Ive experienced thus far. Keep up the good work!
Purchased a car from Napleton Infiniti and my experience was awesome from beginning to end! Ask for salesperson Tim Lamkin!! He is the absolute BEST! Very personable, low pressure salesman and is hilarious! He made me feel very comfortable in my purchase...and just was an all around pleasure to work with. The finance manager Antonio also made the process go by so smooth and helped me purchase a warranty that was perfect for my needs! I’d recommend them to anyone looking to buy a car!
I wanted to give a big thank you to Kyle Bailey and the amazing job you did in helping me find my dream vehicle. Thanks for easing all my concerns and questions while remaining patient. From beginning to end Kyle, Rick and the entire team at Infiniti of Augusta were professional, courteous and respectfully. I highly appreciated it and recommend you choose Infiniti of Augusta first your next vehicle.
I purchased a vehicle for my son from Infiniti of Augusta with the help of Mr. Donovan Stone about a month ago. Mr. Stone was by far the best salesman I have encountered in my life. His customer service skills along with the patience he had with me and my specific requests did not go unnoticed. He is truly an asset to the dealership. I have and plan to continue to recommend Mr. Stone from Infiniti of Augusta to all my friends and family members who are searching for a new vehicle.
Kelton was amazing and very helpful. He has impeccable customer service skills. He really is an asset to this company.
We recently purchased a car from Napleton Infiniti and the entire team was amazing. We worked with Anna who went above and beyond to do everything she could for us. Highly encourage you to utilize her service and expertise. She knew the vehicles inside and out! The entire team, including the finance manager Duane and sales manager Kyle were courteous, kind and respectful. Great experience!
Daniel was very courteous and kept us informed on what was happening with the service. He offered us beverages and checked to see if we were comfortable or needed anything while we waited. This is one of the best customer oriented service representatives here that we have had in a long time.
Courtesy is something that many businesses lack but INFINITI OF AUGUSTA exceeded our expectation! My husband and I received great service from the team. We recommend this team for anyone that miss having service with a human social connection! Social distance is mandatory but Contina, Kyle, and Dewayne maintained the human connection with us. We laughed 🤣 and chatted like old time friends while buying the luxurious QX80! Every decision we made with our purchase was reasonable. We drove off the car lot with joy and peace! Keep the team strong!!
Upon arrival at the dealership, I was greeted by Miss Cantina McQueen. She was very knowledgeable and socially helpful. She help by showing me the car I was looking for. The sales person was very nice and made me feel comfortable with buying a car.
First things first I want to say if you need a car you need to come by and ask for Contina McQueen. This woman is a dynamic force of good energy that can turn your day positive and make you totally enjoy the experience of buying a car. She took care of our every need and went above and beyond to do so. Thats not just a euphemism, she literally stayed hours after her shift to help us make our purchase, and even went outside to help the crew detail the car to get us out in a timely fashion. She even emails us to check up on us to see if we are enjoying the vehicle. We loved our experience with her and we will be back! Thanks again Contina!
Ive had such great experiences with Contina over the years. She has always been my go-to when I need to order vehicles from out of state because she is extremely professional and knows her stuff! She makes the process easy and stress free. Her customer service is outstanding and I will remain a loyal customer. Thank you Contina!
Just got home from one of the easiest, hassle free car buying experiences I have ever had. My wife and I were basically just exploring around, toying with the idea of taking in two of our vehicles and getting one that would meet all our needs. Donovan Stone and one of his managers looked over our trades, and were willing to give us what we wanted (we were realistic, so not any crazy demands or anything). Unfortunately they didnt have what we were looking for, but they then went out of their way and found it. After a little negotiating, here we are in our new (new to us) vehicle! I have bought probably over a dozen vehicles, through several dealerships all over the world (retired military), and this was the best experience. No games, no low-balling, etc. So again, special thanks to Donovan Stone and Joseph Huber for helping us out and making it a pretty easy experience!
Gynett Simmons was very helpful and informative during my visit. She had the answers to all my questions and is all around an outstanding women. Because of her i was able to leave with an awesome new car. Trust me she is the women you wanna go to.
If you’re looking to purchase, this is the place to come. I had the privilege of working with Marquis and received exceptional service from start to finish. Entire process went smoothly and I left satisfied overall with my purchase!
My overall experience with Napleton Infiniti of Augusta was outstanding. They went out of their way to make you feel at home and the atmosphere was very pleasant. Kyle Bailey was the Sales Manager and Tim Lamkin was the salesman who assisted us and he was the true definition of professionalism and customer service and he put us in a beautiful 2016 Lexus ES350. I highly recommend this dealership and Tim Lamkin for your next purchase. The ease of purchase was second to none, from closing the deal and completing the signed contract with a professional Finance Manager (Antonio Roberson). Everything was smooth, refreshing and a professional experience in everyway. Ive already received multiple calls from Tim Lamkin to ensure we were completely happy and satisfied with our new purchase. My wife loves her Lexus ES350!
Antonio/Kelton and the whole service department was wonderful...very friendly, courteous, professional customer service they made sure I was comfortable during my wait time.. ..I appreciate the southern hospitality.. Infinit of Augusta
Jay and Kelton have been awesome through the whole car buying process!! They have both went above and beyond!! I will definitely come here for my next vehicle!!
Whole crew was nice. I was helped by Contina!! she was awesome and professional. Treated me like her own daughter. Came looking for one car and she helped me get it. Very knowledgeable in her profession. She took her time to explain everything to me. Craig(contract guy) took his time to explaining the contract. Also very professional and kind. Thank you all again! Very good service.
The Service drive was amazing and very informative! Their team took care of my needs to a T and i couldnt be more pleased with my experience here, also prompted me on what i would need to repair in my next appointment. Taylor, James and Mrs. Wanda are doing Fantastic work, I will be returning for future service!
The staff is so AMAZING here, especially Ms. Mcqueen. I can trust what she says and not fear the classic over sale. The staff is very knowledgeable and she cares about getting you what you want.I am so glad I followed up on the recommendation about this dealership, I made a wonderful choice.Thanks, Ms. Mcqueen youre the best!
From the start, when it came down to purchasing the vehicle they were on point! They made sure I drove off the lot in something that I wanted. They worked with me the full way around. When it comes to service, I needed something repaired in the car, they got it handled for me with no problem! Between the sales dept, the service dept, and just the overall experience, I would definitely highly recommend Napleton Infiniti . Absolutely love them!!
David Kirby was really patient and attentive to all my wants and needs. I traded my 2017 for a 2021 and got everything I wanted!! 10/10 highly recommend visiting him.
Kelton was an amazing service advisor. Very professional and pleasant to be around. Highly recommended.
An excellent place to experience car shopping!!! From the host to each person you encounter they all make you feel welcomed. Contina McQueen made the experience less stressful & fun to shop for a car and let’s not forget her patience. Great job cause i will be back!!!
This has been the best experience I ever had buying a car. The customer service was impeccable! EVERYONE who helped me was super informative and handled everything in a timely manner. Im super happy with my purchase and would definetly recommend them. I hardley write reviews but this was a must :)
Let start by say that, my experience at INFINITI of Augusta was a great one... and even though I did not find what I was looking for Tony Cody went the extra mile to make sure he came close to when I liked... he was very knowledgeable about the vehicles... and he also took the time out to show me every car on the lot... it felt as if I was looking at cars with a family member instead of any old salesman...this man was definitely made for this industry... keep up the great work guys!!! I highly recommend everyone to go to this dealership
I love Infiniti of Augusta. Their service is exceptional. They treat everyone, no matter how new or old the car, as if they are special. They always go over and above to serve you and say a kind word. James is always welcoming and makes sure your car gets what it needs. Wanda is wonderful as well.Infiniti products are money well spent and this service team helps keep your car in tip top shape.
James Hernandez is an excellent service advisor every time I need my vehicle service he takes care of it. He is very knowledgeable and his customer service skills is great. Thank you James
Went in unsure if I wanted to buy but my salesman Ana helped me make my decision. She made me feel comfortable and right at home with the infinity family. If you go here ask for her. Shes AMAZING!
Great customer service!! Service advisor, Service manager and posters were on top of things at 7:31 on Saturday morning. Comparable service prices and attention to detail was above board.
I’ve been working with Tony C. to purchase a new vehicle and it has been an awesome experience!!!!!!!! I swear, his dedication, honesty and attention is what sold me on working with this dealership. If your in the market for an Infiniti, come to Infiniti of Augusta and ask for Tony. I promise, you will be in great hands working with him!!!
I just bought a 2021 zl1 1le for 0$ down from a different dealer after I drove 8 hours to Napleton Infinity to buy the 2018 yall had after Antonio telling me the deal was done to find out it wasnt and completely wasted my time. Dont see you being in business in the next couple years. Eating peanuts at your desk and mumbling incredible unprofessional and tense work environment with a 900$ doc fee. You lost big time.
Ask for Mr. Donovan Stone, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows what he is talking about.
Contina and Craig were great to work with! They made sure that I got exactly what I was looking for at the price that I wanted. I am very pleased! So pleased, in fact, that my husband even went and got another vehicle of his own. I would/will highly recommend this dealership!
Kelton and the whole service department was great. They were very professional and knowledgeable. Kelton helped me so much and made my experience very pleasant.
Miss McQueen was absolutely outstanding in all parts of the sales process. Was very skeptical about leaving my lifelong dealer but have absolutely no regrets and Im actually blown away by the customer service the entire company exemplified. Hands down, the best dealership in town!
James Hernandez and the entire service team are pretty awesome! You feel like a VIP from the time you step out of your vehicle! Thank you James for once again providing an extraordinary experience! Highly recommend this location to everyone!
James greeted me when I arrived to have my vehicle checked out. He was very nice when introducing himself and listening to my concerns of why I was bringing my vehicle in. When filling the paperwork out he was very knowledgeable about the issues I was describing. He told me that he would make sure that my concerns would be taken care of, informed me with every detail with my vehicle of the issues I brought in for, and at the end it was an easy process to check out. He was kind, well spoken, and never made me feel like I needed to purchase more then what I came in for. He referred that some items may need to be addressed if I wanted to have that completed. I said not at this time but would be back to see him in the next 2 weeks to have those items repaired. I would recommend seeing James when coming to this facility for any repairs needed.
I had a great experience at Infinity of Augusta. I went into infinity with a friend who was looking to buy a new car. I was helped by a young lady named, Contina McQueen. She is a unicorn, a salesperson with a conscience. She was honest and i never felt pushed or pressured. I’m recommending Contina to all of my friends who are looking for cars.
Everyone go see James! He is absolutely fantastic. Caring, reasonable and HONEST is what everyone wants to find at a dealership and James covers it all with a fantastic personality to boot! So grateful for his help!
I have had bad experience with thh his dealership twice. First time i had an appointment to get oil change and no was in the service department because everyone goes to lunch at 12. It seems like someone would alternate.2nd drop car off and they kept it all day and didnt service it because they didnt know where the car was. They found it at the end of the day in the back parking lot. Very disappointed the manager mr. Johnson was advised and never called me. Service wasnt done
Searching for the perfect car is already stressful enough so having someone to make you feel comfortable and guide you through the process is a must. Marquis Brown was awesome I would definitely come back and refer a friend!
Mr.Antonio Satterwhite from service provided the worst service I’ve ever received. He was rude impatient and refused to answer my questions. I will not be returning after the service he provided
Found a car online and scheduled a visit. Since I live 2 hours away, I was dreading the lengthy back and forth process between sales and management trying to work a deal. Arrived at the dealership around 6:30 pm, worked a deal and had my new car by 9pm. Mark Blackburn is a knowledgeable sales manager, a straight-shooter and very pleasant to work with. The finance manager, Joey Huber, is personable and explained the paperwork quickly yet efficiently. This was the least stressful car buying experience I have encountered since I purchased my first vehicle 30 years ago. We will be repeat customers!
Contina is an awesome Saleswoman who knows her vehicles and can perfectly match them to her customers. I recommend her to anyone looking to purchase a vehicle. Great customer service, personality and very stylish as well.
Daniel is awesome! I had one of the best experiences and he made me so comfortable throughout the process. He is very professional, knowledgeable, and informative. My experience was so awesome thanks to him! Thanks Daniel.
I came here not expecting much but received so much more. I was assisted by Mr. Ware!! He was awesome. Very knowledgeable in his profession. He took the time to explain everything to me as well as various options. There was no smoke screens and mirrors nor any gimmicks. The whole team was awesome.Mr. Craig the final term and contract guy takes time to explain all the terms and conditions with no questions unanswered. And Mr. Lucan made this all a very welcoming and warm place to be. I appreciate the professionalism of this environment. Come here if you want to have a great purchasing experience. Thank you all again!
Contina was fabulous. She was very easy to work with from start to finish. The office was spotless and you could tell that she took all safety precautions to ensure a safe person to person interaction. Thank you Contina! We love our new ride and would love to work with you again in the future
I highly recommend Napleton Infiniti if youre searching for great prices, professionalism,excellent customer service, and a hassle-free environment.I want to personally thank my Salesperson, Ana Boyd, who assisted me with the purchase of a Dodge Ram truck from their selection of used vehicles. Ana was very knowledgeable, detail oriented, patient. and personable. The staff, as a whole, was outstanding.
I purchased a car from this dealership with the help of the excellent salesman Tony Cody. He was very patient and knowledgeable. I live in Columbia, SC and did most of the logistics over the phone. I was kept in the know through every step of the approval process. They even delivered my car to me! I highly recommend Tony and Napleton Infiniti of Augusta. You won’t be disappointed.
Hello,We did not have the best experience until Contina stepped in and saved the day. Please keep her as long as you can because she will help with anything and is very respectful in manner. She was the best and if your buying a car from here, get her to be your sale person for the best experience buying a vehicle!
I love my new car, and I’m so grateful for the awesome staff at Infiniti of Augusta! Our sales person, Contina was so friendly and knowledgeable. She made me feel at ease while making my decision. EVERYONE at the dealership we encountered was so nice and helpful. I would definitely recommended them for your next car purchase!
I had the pleasure of working with Contina McQueen when getting my new car. She was polite & definitely a pleasure to work with. I would highly recommend here if you’re in the market for a new or used car. Thank you so much for your help Contina!
I was extremely pleased with my service and the professionalism. This is my second time being assisted by Wanda and it was a pleasure. I have to add that my shuttle experience was amazing as well.
Great customer service! If you go here ask for Mr Hernandez he is awesome! He will make sure you’re taking care of! I had an amazing experience with him!!
My service advisor, Wanda Rollins, was very helpful in ensuring my vehicle was properly serviced and repaired. She kept me up to date on the progress of my repairs. Very professional! A pleasure to work with!!
I made an appointment for my wife to have the vehicle serviced. The bottom line is that they have a 9.95 Oil Change coupon on the FRONT PAGE of their website, which they say is expired and do a bait and switch for a 59.99 oil change. I always have service call me before my wife agrees to anything so I can ensure they are living up to their reputation. The service adviser was as helpful as she could be but I requested to speak to the service manager. He came and to my DISBELIEF, argued with me and said he could NOT honor the pricing because it was expired, even though it was on the current front page of the infinity of Augusta website, stating it was corporate’s fault. I worked at Lexus of Augusta for two years and this would have NEVER happened. Fix the website Infinity of Augusta and if you are a potential customer, do not let service be done on your vehicle without verifying all the discounts and coupons PRIOR to saying “I do”.The dealership was very clean. Very clean waiting area and I was pleased with the turnaround time. Car wash was clean on the outside. A few grease smudges in door leather from technician but the service adviser cleaned it off upon return.
Marquis Brown was excellent helping me look for cars. He is a great asset to Infiniti of Augusta. Very professional with amazing customer service.
Tony Cody is very knowledgeable about what he’s doing. He got me into the car that was my style. This was my second car purchasing from Napleton in Augusta and I was his client both times. He’s a very awesome guy.Craig my finance representative was awesome and very helpful as well.
Donovan Stone is an exceptional host/salesman. He takes interest In the customers wants past a vehicle. This skill really allows him to pair them with the best automobile!
Paul was extremely professional and did an excellent job when I took my vehicle in today . He checked on me several times throughout my visit to make certain I didn’t need anything . I definitely value his customer service .
Bough an F-150 from and I couldn’t be anymore satisfied with the purchase and the experience. The process was super easy thanks to Contina who guided me and assisted me with the purchase. I would definitely recommend this dealership to anyone and be sure to ask for Contina she will help you with your purchase !
Overall great experience!! Mr. Errick Valentine was more than amazing as my car salesman and assisted me through the whole process. He was very knowledgeable and professional. Highly recommend working with him!
My visit to Infiniti was an amazing experience thanks to Gynett. She made me feel welcomed, her energy was so chill, and she helped me pick out a good car. If u want anyones help with anything, go to her. I promise that shell help you
Wanda is a great service advisor, always friendly, helpful, makes sure I am satisfied and willing to go that extra mile for great service. Wonderful lady.
Ive recently bought a sedan from Ana of Infinit of Augusta. She was Extremely Knowledgeable of the various choices they offer and got me the best deal possible. I highly recommend Anas assistance with purchasing your future vehicle.
Tony is absolutely the best! We have been dealing with him for years and the experience is always top notch! Hes professional, polite and always takes care of business. I recommend him hands down!
Tony Cody was are salesman ,he was great,took everything we said we needed and wanted into consideration. The staff was amazing Mr Bailey was extremely friendly and the finance man worked his magic.
Thank you again Tony, they didnt provide enough stars! You truly deserve a 10 star rating. My transaction was smoothly handled from start to finish!
Made an appointment. Brought in my vehicle to have a diagnostic performed. Service Manager - Wanda and Technician - Anthony, took very good care of my vehicle and me. Found out theres nothing wrong, high pressure fuel pump noise is normal and all is good w/ TheTwin Boosted Engine! Thank you Wanda and Anthony!
My experience with Infiniti of Augusta has always been above excellent, whether buying or having my vehicles serviced, I have never had a negative interaction with anyone. James always goes above and beyond to ensure I am always taken care of! No complaints!
Hi my experience at your infiniti dealership was great Cortina McQueen was my sales lady she was understanding very helpful in deciding on what car I was interested in she was very polite very knowledgeable in every way I would have to give her 5 star rating . I would choose her whenever I need a new car and I will definitely recommend her to my friends and family.Thank her so much for her helping me .
Marquis is one of these brightest reps I’ve met. He presents a calm demeanor which makes conversation easy. Definitely a solid asset to the Infiniti brand.
Definite recommend Mrs. Contina McQueen! She was extremely sweet and uber helpful with my car. She was patient with me being a new time buyer and had me feel welcome. She’s the one to go to if you need any type of help!
Contina was great and helped me with everything and made it easy for me. Being a first time buyer she talked me through everything and didn’t put any type of pressure on me purchase the vehicle I got. Loved the service and super great environment!!!
Kelton is a great service advisor. He is as very informative and honest. Highly recommend
Thank you Lucan and Wanda! Lucan was so kind to help my daughter as her car broke down blocks away. He reassured her that he would send a tow truck and even sent another staff member to stay with her until her family arrived to be with her. Lucan and Wanda shared their excellece professional service going above and beyond since this eas my daughters first road side emergency experience. Thank you again for your top notch service and care.
If I could I would give 10 stars. Deon Johnson (service manager) went above and beyond to make sure I was happy with the service on my car. Deon, Wanda, Zach, Antonio, and David were very professional, friendly, efficient, and prompt. Each one of them took the time to say hi, and make sure I was happy and everything was good with my car. I would highly recommend service here, and I will be back for future service. Thanks again to this awesome team!
Wanda at the service desk! Let me start there. Super kind helpful and conscientious to the customer! Hopefully car is fixable but what a great start to usually a scary visit to the dealer for serious potentially mechanical car problems. Thanks Wanda, thanks to you today was a good day !
Marquis Brown was very friendly and respectful. He allowed me time to browse the lot alone without being on my heels. Great place of business!
Ana was my saleswoman and she did an outstanding job at Infniti of Augusta! The entire staff was amazing and I felt very welcomed! Great customer service! Highly Recommend.
Took my QX50 in for 20,000 miles service. James greeted me immediately. He was friendly, knowledgeable, and efficient. Great visit and will return for my next scheduled service.
My fiancee and I visit here for the first time. The employees are so friendly and helpful. One employee stood out from the rest, her name was Antoinette Rollins! That woman knows her stuff! We Will definitely return for a purchase with her.
Gynett Simmons was awesome when we visited the lot! She was very friendly, knowledgeable and patient with us through all of our questions. Ask for her when you visit!
Wanda is the BOMB!!! Her customer service is GREAT. she gave me all the information I needed. Thank You Wanda!
Had a fantastic purchase experience in April 2019 with Mark Blackburn. Ended up having an issue with the car that required new tires and rims 3 months later. I called the dealership and emailed them and Deon and Wanda jumped right on it. I was asked to bring the car in which is a 3.65 hour drive for me. I did and they agreed to take care of everything including providing me with a nice loaner car and actually delivered my car back to me in my home town. Now that is customer service and standing behind your product. I highly recommend this dealership!!!
Took my Q60 to Napleton to establish a relationship with a dealership. I purchased my Q60 from a non Infiniti dealer so I wanted to ensure that Infiniti technicians were going to be working on my car. The service advisor was very nice and explained everything in a simple to understand manner. The techs did a thorough exam and discovered some minor defects that I was unaware of. I was also informed of a recall that was still open on my car. Everything was fixed free of charge and I only paid for the oil change. Even that was at a great deal.....I paid for one and get the next 3 free!! I would definitely recommend Napleton Infiniti to anyone.
First off I want to say thank you to Jaylen for amazing customer service. He was so nice to work with and did a great job making sure I got what I wanted and taking care of me. I had just bought a new car and after a few days I got hit by a deer and it got severely damaged. He called about to follow up and see how everything was going and made sure that I was being taking care of. Everyone that i met that works here is super friendly and nice. Definitely recommend!
If you’re looking for a job, specifically as a car detailer. Seriously consider another dealership, trust me.
Tony Cody helped me buy my new car this weekend! This dealership is amazing! They made the process smooth and easy. Much better than my last two car buying experiences. Tony was a true gentleman and do not try to upsell me. He made sure I got the car that I wanted and was comfortable with.If you need a new car, please go visit Tony Cody at Napleton Infiniti of Augusta!
Joseph Huber was the best salesman that Ive interacted with his customer service much more than I can say. He was VERY helpful and an excellent sales associate. He was straight forward and didnt leave anything out concerning the vehicle that was purchased. I would definitely recommend Infiniti dealership to everyone I know because of HIM. All the service professionals were excellent thank you all for your service.
Kelton mcCasline was my advisor he was Awsome with my car he went beyond overboard and getting me the things I needed to make sure my car ran great. I love Infiniti of Agusta
Tony was awesome! We couldn’t make up our mind as to what vehicle we wanted to purchase and throughout the process Tony remained very patient and informative on every vehicle we had interest in. He even took us for a test drive in each vehicle we had interest. He got us in a brand new 2020 QX60 with a very reasonable interest rate! Stop by Napleton Infiniti and see Tony!
Noah was very helpful and knowledgeable when I visited the dealership. Noah and the staff were very friendly and made purchasing my vehicle simple.
Marlo took his time with me and was very patient with me for about an hour. He carefully explained my choices and let me take my time.
I was extremely hesitant about buying a new car. I had been to many car dealerships in the area and was always bombarded by pushy salespeople not listening to my many concerns. However, I could not have felt more at home at Napleton Infiniti! They were all very detailed to all of my concerns including Mr. Carter who was laid back and attentive to addressing my needs! I am so appreciative and will definitely recommend them to all of my co-workers and family! Thanks again guys, you all are AWESOME!
I had an awesome experience with Napleton Infiniti! The staff is wonderful!!! Every staff member I encountered, the receptionist, exhibited excellence and superb professionalism. My sales associate, Contina McQueen was amazing! She was very professional and personable. I can’t remember ever having such a great experience ever purchasing a car. Mr. Cody the business finance officer was very personable and professional as well. They have a great staff at Napleton Infiniti! I would recommend them as top notch service when it comes to purchasing a car!!
Contina was great! She displays superb customer service and was very patient with me and my husbands indecisiveness. Before I arrived at the dealership Contina and the manager called me to get a clear understanding of my interests and beganQlooking for what I was interested in at that moment... when I arrived, there was no wait and we were greeted with a wam welcome.... needless to say, my ultimate decision on a vehicle resulted in me choosing a vehicle not on the immediate car lot. However, I was assured that they would get the vehicle and have it delivered to me. They kept me posted about the arrival of my new vehicle and also provided me a loner vehicle until my vehicle arrived... my vehicle arrived about a week later to my door step in perfect condition. Thanks to Napleton Infiniti I am beyond happy with my new vehicle.
If you are looking for an amazing experience buying a car......Napleton of INFINITI of Augusta is the place to go! You will be treated as a top priority! Call Tony Cody for a great car buying experience! You won’t be disappointed!!! Mr. Tony and Mr. Breedlove has been amazing and knowledgeable assistance with helping me while I’m in the market of finding the right car. They made my experience of buying my car exceptional! I will definitely be a returning customer!
I had the pleasure of working with Contina on my first Infiniti purchase. She was very patient, hospitable and accommodating throughout my experience. I advised her of my must haves and she over delivered.When I arrived at the dealership shortly after closing to pick up my vehicle, Contina was there waiting for me and patiently guided me around the vehicle inside and out. Now that Im a part of the Infiniti family, I look forward to working with Contina again for my next purchase.
Came for an oil change And Kelton helped me out and was very nice respectful of my choices great guy !!!!
I’ve been to plenty of car dealerships for the past 2 months and this one by far was the best. I’ve never experienced customer service so outstanding and down to earth. Jaylen Santos was very Informative when it came to me purchasing my car! We definitely had a great conversation and the atmosphere was very organic. I will be buying my daughter her car from him in the near future!!!
Marquis was great. Truly an awesome salesman. I felt like he was really genuine and it made it much easier to shop around
While I have not yet made a purchase decision, I have been very pleased with the level of professionalism and courtesy provided by the staff. Cam & Tristan have been wonderful to work with and have made me feel comfortable and not the slightest bit pressured to make a hasty decision. When a salesperson makes it their business to help me make the best decision possible, rather than a quick buck that speaks volumes to me and shows me that they are taking my best interest in mind.
ASK FOR WILL!Just bought my car here with Will being my car salesman and the experience with him was nothing short of amazing since I first stepped in there! Will and Nate were very knowledgeable and treated my boyfriend and I like we had known eachother for years! I will definitely be back here because of my experience with them!
My mother-in-law, Dorene Hull visited on 8/24/20 to have her car serviced. She said that Wanda was amazing and so professional. She said that she goes to Infiniti frequently and Wanda is always helpful and makes her experience worth it. She will be a life long customer, in large part, because of Wanda.
The best car dealership in Augusta!!! If you are in the market of buying a vehicle, please ask for Tony Cody! He is the best. Super kind and easy to work with. I wouldnt go anywhere else to do business!
I had an amazing experience here with my service manager Vinny. The customer service is awesome and I always feel welcome when I come here. It’s important that I feel safe while driving my vehicle and Napleton takes things serious which I totally appreciate. I will continue to drive over an hour to have my car serviced at this location despite their being a dealership 10 minuets from my home. I take my safety very serious and Napleton does too while treating me like family along the way.
From the moment I walked on the lot, I was greeted by Tony Cody who took the time to show me what was available on the lot for my budget. When I called back 2 days later about purchasing a vehicle, he had everything in place for a seamless purchase experience. Everyone at the dealership was very friendly but Tony went out of his way to extend profession courtesies and I appreciate all of his hard work.
Kelton was very courteous and professional. Services were scheduled and vehicle was taken care of in a timely manner.
Went through the service department Kelton was my advisor. He was promt and informative and took care of all my needs . Great team .
My car buying experience at Napleton was excellent. Mr. Ware, made sure I was comfortable in each car I test drove. He also made sure he only showed me cars that were in my budget. This was the first time I didn’t feel pressured and anxious to buy a car. He made sure he explained every detail about the sale of my car as well as walked me through each step of car buying. I will definitely recommend Napleton Infiniti of Augusta and Mr. Ware to my friends and family.
I am extremely pleased with the time and effort my sales person, Contina McQueen provided my mother as she was searching for a new vehicle. My mother is 75... Contina McQueen was very patient, knowledgeable and kind as we went for a test drive & throughout the entire process. I will recommend this dealership to all of my friends!! Thanks again!!
The whole environment here is absolutely the best. It was the best experience I have ever had when purchasing a vehicle. Every staff member there greets you with a smile and offers every possible assistance. Jaylen was the best car sales person I have had a pleasure of working with. In all honesty best experience hands down.
Customer service is very professional . The receptionist was kind and professional. While making an appointment for an oil change in auto service the young man was very helpful. The salesman was patient and polite. If you’re looking to purchase or inquire about a car I strongly recommend INFINITI of Augusta
Came here for simple oil change and rotation. Like I usually do for my car. Took two hours to get my car out lots of side conversations and joking definitely poor management. Won’t be coming back, only two guys take there job seriously.
I have met Tony Cody before and I must say he is hilarious. We spoke about him working at Napleton Infiniti and how I need a new car. I informed him that I would be buying a car in the future and it would definitely be with him.
Ive had great experiences in their service department. The service advisors are knowledgeable and have always taken care of my needs in a timely manner. The lounge is a comfortable place to wait; though I havent spent much time in it because the service is always completed so quickly!
Daniel was awesome from the start of my visit- including making the appointment- to the end of the visit. He was so genuine and caring. Daniel is an asset to Infiniti!
My sales person Duane Carter was FANTASTIC!!!! He took all the stress out of purchasing my first new car on my own. He returned calls as promised and delivered on everything that was mentioned. Also his support staff was amazing as well. Could not have asked for a better experience.
I loved my experience. Ms. Contina was very professional and very experienced. I loved the way she continued to fight for me as a first time car buyer and even if she came back with news that wasn’t what I wanted to hear, she always did more digging to get me the best results. I will always come back to her and refer others to Infiniti of Augusta. Thank you so much!
Thanks Wanda. Tony Cody went out his way helping me. He saw how picky I was and he continued to put up with me. Laughing. I feel that all the new customers should look for Tony hes the greatest. And his boss is out of this world Mr. Breedlove. Keep up the good work!
We are driving home in our beautiful Dodge RAM 2500 and we are so pleased. Our entire experience at Infinity of Augusta was exceptional. Contina McQueen was pleasant and professional. She greeted us so warmly and her kindness continued throughout the purchasing process. The entire staff that we dealt with were knowledgeable, pleasant, professional and friendly. One of the first things we noticed were the genuine smiles and friendliness of everyone we met. We would recommend Ms. McQueen and Infinity of Augusta without reservation.
Me and my Husband had the best experience at Napleton Infiniti of Augusta my friend who lives in Georgia recommended us and it was the best decision we made.Our sales consultant Contina McQueen who is a new employee at the dealership worked nonstop to make sure our needs were meet over the phone via email and in person. Being that we flew in town to pick up our vehicale. The staff and the service department are all awesome. Their pricing is great and the customer service is out of this world.TR
Youd think these people are debt collectors with how many times theyve called in the last 2 years. Ive told three different individuals that Im no longer interested in a vehicle and they just keep calling. Lose my number and Ill give you more stars.
I experienced superior customer service from my salesman Eric and all of the staff at Napleton Infiniti. They all workeded diligently to ensure that the vehicle I purchased was to my specifications. The process was very easy from start to finish, I definitely will recommend them to anyone wanting to purchase a car, loving my Q 60S!!!
Marquis was very informative and helpful! I felt really confident and comfortable car shopping alone thanks to his support.
I must say that Duane Carter is by far the best car salesman that Ive ever experienced. Everything was done in a timely manner. He was very professional at all times during my purchase. Being patient, caring, and very understanding of my situation. Thanks Mr.Carter for my wonderful and exceptional service while purchasing my vehicle.
I have visited many car lots in the area and I was very impressed at the service at Napleton Infiniti. I was approached by Mr. Duane Carter with a smile and eager to answer all my questions. It is always a great feeling when a salesman knows his products as well as comparisons to competition! Your exceptional customer service, knowledge, and professionalism was greatly appreciated! I will definitely recommend him to all my friends and family😁
Best customer service I have ever received on my new infiniti. I would highly recommend Ana for your car needs. She is professional,honest,and well spoken.
I had a great experience at Napleton Infiniti of Augusta, GA. Larry, the Sales Associate did an outstanding job facilitating my purchase. The dealer ship was clean, and my wife and I were treated with the utmost respect. All employees working at the dealer ship on Sunday were extremely professional was working hard to ensure that the customers were getting in and out as quickly as possible. Great Job
This is my third purchase from Napelton Infiniti. My last vehicle purchase was facilitated by Tony Cody. He did and excellent job and has the patience of Job! I can be very indecisive at time and extremely cautious with big ticket items. He help navigate the process with ease as I wavered between several different cars. I would recommend this dealership and Tony to anyone in the market for a new vehicle. The GM (Lucan) is a gem as well!
Upon the recommendation of a family member, I stopped by this dealership to look into the car buying process. Initially, I was apprehensive because of my previous car buying experiences. After my time with the staff at this location, I can honestly say I have a new perspective and the experience was enjoyable. The finance director, JT, was helpful and also had a great sense of humor. He seemed to be focused with helping me find things that suited my needs and that’s part of what made this experience so great and so different from the others I’ve had. The staff gave me the sense that they cared about me and not just about dollars. They had so much patience and didn’t seem to get annoyed with all of the questions I asked. This dealership is a genuine reflection of, “Southern Hospitality.”
I had an amazing experience at Napelton Infinity. A big thanks to John and Larry for working miracles. They worked at my speed, took the time to explain everything very well, and put me in a beautiful car. Wonderful atmosphere and people all around. They treat you like family. Thank you again for everything.
I had a great experience with Tony Cody! He listened to what I wanted, was very tentative and made sure I drove off with the vehicle that I wanted! Super happy!! Highly recommend.Thank you, Tony! 🤩
I cant rate this dealership high enough for their service, dedication to customer service and attentiveness to each and every detail when it comes to car buying. Not only did I leave with exactly what I wanted, but they helped me find the right vehicle (after searching for so many months!) Im so happy with my new Infiniti, and Im very grateful to the kindness of everybody on staff. Never did I feel pressured to buy anything, and I was always assured that wed find the perfect vehicle. Huge thanks to Cam Griffin for helping me out, and for going above and beyond to make sure that I got exactly what I was looking for. Ill definitely be a future customer...hands down, best dealership in Augusta!!
I love my car!!!!! I call her Ruby!!!!! It is the prettiest red car I’ve ever seen. The technology package in my new Q60 red sport is top notch. It has so many features. I had a great buying experience at Infiniti of Augusta. Everyone was professional and friendly! The facility was very impressive with refreshments and Starbucks coffee :)
An absolutely wonderful dealership to do business with. I worked with Contina McQueen and she was an absolute pleasure to work with and got me in the car of my dreams! Infiniti of Augusta has my business forever!
I had a really great experience purchasing my Q50 Infiniti at the Augusta location. The General Manager was very courteous and knowledgeable. I truly appreciate your assistance and I look forward to doing business with you in the future.
Bought my truck here and it was amazing. Great service and speedy process. This is the first time I felt at ease after a car buying experience. The staff is knowledgable, and trustworthy. They have checkd on us multiple times since we purchased. That speaks volumes.
I had the pleasure of having Marquise Brown assist me in looking for a car for my daughter. He was very professional, and went the extra mile to do the intangibles. He treated me as a valued customer, before I even purchased a vehicle.
For me this place is no better than any other dealer. They all talk a great game and then in the end your screwed. Our sales lady was really nice however it felt like the finance mgr wasnt given her all the information she needed to pass on to us as the customer. And its like if you dont look a certain way you get treated differently. My credit was ran after I told them not to. When I asked why all I was told was he didnt mean to. Are you serious what kind of mess is that. Anyway, after me telling what price I was comfortable with I was told that my note would go up a 160 and Im already paying 505. Uh, no way so basically my time was wasted. Apparently, they do not offer any incentives to handle any negative equity if you have any and they would not show us the dealer invoice after we asked. Will not, shall not ever go back. Good luck
Great car buying experience! Entire staff was wonderful and very professional. Tony Cody was my salesman and he was very helpful and knowledgeable. I told him what I was looking for and he delivered. I am absolutely loving my new car. Thank you Napleton Infiniti!!
I want to just share my experience with Infiniti of Augusta. I gave them 5 stars because they deserve it ! The staff was very professional and polite. A very quick and easy process..I WILL definitely be bringing my vehicle back for service !
Came in for a regular maintenance service, and DANIEL gave me 5 star service! He is new to the area, so go make him feel at home!! Truly personable and professional!
Extremely HAPPY and PLEASED with our sales experience today😊😊 From being greeted at the door by Larry Allen who took care of us from beginning to end. The Finance Manager “JT” was AWESOME and made us feel like Family!!😊😊 Nothing but GREAT reviews from us!!! Definitely would recommend coming here first for your car buying experience!!!
James Hernandez was very helpful when I called about my vehicle acting up. He asked if I would bring it in to have it checked to make sure nothing major was wrong. When arriving; he greeted me at my car, took me inside to gather my information and got my vehicle worked on in a timely manner. I will be taking my vehicle back to him when I need anything done.
I can’t thank Wanda Rollins enough for another superb visit. She’s my go to person at Napleton at every visit. Her experience, expertise and customer service skills always makes me a happy customer.
Buying from this establishment has been a pleasant experience when, normally buying a new vehicle can almost always become a hassle. We have ran into little to no problems being greeted by friendly staff, and people who genuinely enjoy what they do. Our team was Nathaniel Elie and Tony cody... and we could not have asked for a better staff to help us through this process. Highly recommended! Will definitely be buying from Infiniti of Augusta once more.
I had such a great experience at Napleton INFINITI. I received the best customer experience. Tony, Joey, and Lukin worked very hard to get my payments down to what I was comfortable with and opened my eyes to different payment options. They also took the time to understand my lifestyle and what car really worked for me. I would recommend anyone to this location.
I was very surprised with my visit at Infiniti of Augusta the other day. As a woman I sometimes dread car shopping and being bombarded my men telling me what I should or shouldnt buy. However the FEMALE sales rep SAM was laid back and EXTREMELY knowledgeable. She listened to what I needed and wanted. If all car dealerships had females sales associates like this one it would definitely make car shopping a pure joy.
I bought my 2014 Nissan Versa note from Infiniti of Augusta in April of 2017 and they have been taking care of me and my car ever since. From the time I walked through the door they were extremely polite and helpful with my search for a used car. I never felt pressured into a sale because I felt they were genuinely trying to help me find the car that was best for me. And it took a little bit if time but the sales team was patient with me in making a decision. The service department has been superb as well. I’ve gotten all my maintenance done there since my purchase. They are always honest with me about what work my car needs. The best car buying/service experience I’ve had. Wouldn’t think of shopping or servicing my car any place else.
Been working with Samantha Eash in service for awhile there. I was starting to look at buying a new car here soon, and gave her a call. I found out she is in sales now and will buy from her for sure. Hands down most professional and laid back person I have ever dealt with. I will never take my Infiniti elsewhere for not only service, but I will buy from Samantha and refer everyone I know to her.
Infinity have employees namely Taylor Meeks and Deon Johnson who goes above and beyond to make sure that you’re well taken care of. I have no complaints and I will recommend anyone to come to infinity for all of your car needs. Great and quality customer service at all times. For your next purchase or service visit napleton infinity in Augusta you will leave with a beautiful smile on your face and your heart will be satisfied! EXCEPTIONAL HOSPITALITY!!!!
Napleton Infiniti has great service ALL AROUND!! Starting at the front desk down to the cleaning crew, everyone was more than helpful. The sales team helped me decide what was best for me. I felt no pressure to purchase. I will be back to make my purchase. Thank you to everyone that helped in my purchasing process.
All are true professionals and Errik my salesperson knew the QX50 I purchased. He introduced my QX50 to me with class!
Total reviews rating 4.7
199 Reviews for Jim Hudson INFINITI of Augusta 2023:
Review №1
2022-06-04Just wanted to say how much I appreciate your salesman Michael! He went above and beyond to make sure I got my new Corvette! From over a week of phone calls from FL, he dealt with every single question and need I had with absolutely zero problems. He truly is amazing and such a nice guy. I feel great knowing I was in the best hands and got everything I wanted out of my car. Couldn’t have asked for a better experience. THANK YOU!
Review №2
2022-02-19I was really surprised how fast they worked to get my wife and I the SUV we wanted right off the show room floor....literally! Get sale and finance crew, Thanks👍
Review №3
2021-08-31Went to Napleton INFINITI and had Daniel help me in service. Great service here, very welcoming. They communicated what was going to be done in detail(since it was my first car from INFINITI)COME SEE DANIEL!!!!
Review №4
2022-04-29Wanda is the absolute WORST! Had my vehicle towed to this location because I was experiencing some issues with overheating. When I spoke to Wanda i Informed her that my vehicle is being towed there she said ok once the vehicle arrives she’ll give me a call. She said if the vehicle arrives by 12noon she’ll be at lunch but would return at 1:00pm and she’d give me a call. I also informed her that I was visiting and didn’t live in Augusta. 1pm came and she never called. I called twice in a 3 hour time period and left messages and still didn’t receive a call from her. I Took a Lyft to the location and she tells me “oh we won’t be able to look at your vehicle until either Saturday or Sunday” this happened on a Friday. So I said ok may I get a loaner vehicle and was promptly told “we don’t have any available” so I asked if that was the case why didn’t she call me to tell so I could make arrangements to get a rental. She didn’t care and rudely walked away.I ended up taking a Lyft to the airport and paying for a rental; my vehicle was at that location for the weekend. Monday arrives and i had to call for an update Wanda informs me that”there’s nothing wrong with my vehicle” to which I responded it’s running hot and the antifreeze spilled all across the engine and everywhere else. She then had the vehicle re examined and determined it needed a radiator cap. The radiator was BRAND NEW installed from another Infiniti dealership. So I paid for the radiator cap only to have the vehicle continue to do the same thing. Her actions isn’t indicative to this specific location but I wouldn’t recommend her AT ALL!
Review №5
2022-06-17Great Service, My vehicle went to Jim Ellis Alfa Romeo of Atlanta for service, Kyle did an great job, made sure my repairs where covers under warranty, even when Jim Ellis did unauthorized repairs, the team at Infiniti took care of my vehicle
Review №6
2022-01-03Came in September to get an alignment, oil change, and gas hand was reading incorrectly. I was taken care of by Kelton who has always been great!! He has an excellent personality and makes you feel good. If you have a question he answers it and if he can’t he will get the answer for you quickly. I am a satisfied customer!!! Back for my oil change now and got me right in with no issues.
Review №7
2022-02-15Great customer service! However the service department is horrible with their work! Theyve had my car for a month due to a bent rim & every week they come up with something about why its not ready!! I had to literally call them on three way with my insurance company just to ensure they were doing it correctly! Never again will I bring my car here for service! Ever!!
Review №8
2021-12-14I came in for my first oil change and tire rotation this morning. Usually, I dread these things because I’m always held up for hours. Kelton, the service advisor was very kind and helpful. He made sure I was in and out on no time. He also took time to update me on the status of my car and what needed to be done. I look forward to my next visit at this service department and wish him the best of luck with his work goals. Five stars!! ⭐️⭐️⭐️⭐️⭐️
Review №9
2021-10-13I recently purchased a vehicle and the sales associate named Gigi assisted me, she was extremely kind and went above and beyond during the buying process by ordering me food while I awaited confirmation from my bank. I was 8months pregnant at the time, tired and nervous about making such a large purchase but Gigi was very patient and reassuring. Today i had my vehicle serviced and was assisted by Kelton who was also very helpful he went above with his customer service, asking if I needed anything periodically as I waited for my truck. Id recommend this dealership to anyone who expects good customer service.
Review №10
2021-08-15I would like to thank the INFINITI of Augusta team for an amazing purchasing experience. There are two individuals I would like to specifically acknowledge. Kyle Baile did a fantastic job at answering all of my questions through emails over the course of about 4 months. He was patient and professional with me during my decision making process and for that I am so very grateful. Tony Cody delivered my new baby Q60 red sport (Quincy) to me on short notice in great spirits and took the time to go over everything either of us could possibly think of. I truly enjoyed learning from and speaking with him and he is greatly appreciated as well. The follow up text messages are awesome! I am 110% satisfied with my new car and the entire process from start to finish with INFINITI of Augusta. I will most definitely recommend them and will be back for any future purchases. Thank you guys so so so much! -Brittany