Kerbside pickup
Yes
Kroger in Gainesville
Categories
Location on the map
Gainesville, Hall County, Georgia, US
Service options
No-contact delivery
Yes
Delivery
Yes
Drive-through
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Organic products
Yes
Passport photos
Yes
Prepared foods
Yes
Amenities
Public toilet
Yes
Planning
Quick visit
Yes
Recycling
Plastic bags
Yes
Payments
Cheques
Yes
Debit cards
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 770-532-1143
Site: https://www.kroger.com/stores/gr...
Site: https://www.kroger.com/stores/gr...
Opening hours
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Kroger in other cities:
Comments (199)
So, this store is quite lovely normally. Until you call and speak to customer service to ask if they still have a coin star machine that is currently working. When that customer service representative then tells me, yes it is working, and then I drive nearly 20 minutes across town (because no ones coin star is working) only to find out its broken too. If I had the time and money to waste driving around to places to check coin stars, I wouldnt be needing the coin star in the first place. Quit lying and walk the 10 ft to the coin star and look to see if its working next time.
Close to home, good selection of food choices and fair prices. Good sales every week. Produce quality and selection could definitely be better. Friendly and generally helpful employees, but it is rare if they ask if you need help. You have to ask them.Really should strive to be like other stores that do ask then cheerfully assist.
If I could give this pharmacy 0 stars I would. Nothing but complete disrespect arrogance and complete unwillingness to help there patients.I have struggle to get even my basic blood pressure meds at this pharmacy for months now. The incompetence and unwillingness to do anything or even listen to the customer is ridiculous.I will never use this pharmacy again. I will make sure others avoid the experience I have had as well.
Bought catfood cans opened one had mold on top
Tracey at the deli is awesome! She is always kind and happy to help any customers. Overall this is a great Kroger!
I purchased sushi from Kroger yesterday and all last night I was violently ill from food poisoning, it was spoiled raw fish. Worst I’ve felt in years
I had a Kroger pick-up and 45 minutes for my order. After 30 minutes, I called the store to cancel my order. The customer service person connected me to a non-working line so I was stuck waiting. Im taking my pickup orders to Walmart.
I don’t know what is going on with the produce? But they keep a whole wall of brown salad in the bag for ya.. everything I bought there the last 2 visits was rotted on the inside. Not buying there again.
This location has really went downhill. I went there today for a grocery pickup, and literally the first thing I pulled out of the bag had expired more than a week ago. Second item(produce) was covered in mold, and third item - expired over a week ago. I started checking the rest of my stuff, and found multiple other items that were out of date! We drove over an hour to get there, so it wasnt worth returning for a refund, but we definitely wont be going there again! So sad - I used to love Kroger!
This store’s meat department is sorry. Twice I had to bring meat back because it was spoiled. I let the manager smell it and he couldn’t believe it was repackaged.This is not the first time either, they also don’t have a variety selection of meats. Maybe it’s been good for you. But for me, I really don’t care for this store.
Mostly everyone wearing masks, seemed to have a decent layout. It didnt wow me in any way but was a solid grocery store, and one of the closest options from Dahlonega. All the fresh items we got (produce, bakery, etc) were in nice shape.
I get Groceries here... love it
Just had to bag my own groceries. Cashier didnt even acknowledge it. When do they send me my payroll check
I came to buy 12 pack of beer when I scanned it marked as a regular price so I told the lady that the weekly add on line said was a 8.99 but she said “we don’t honor those adds because we don’t have control on what is on the internet” what joke. I hope the store manager train better his employees. After we were told about the price on the internet my wife wants to ask an other question to the cashier but you can see the cashier face getting upset because she knows she was wrong.
Just recently moved to the area. This would be my new grocery store to shop, but after buying bad food on more than one occasion, I will never be back. To name a few, my strawberries had mold on them and the lobster had completely gone bad. I spent $60 on Lobster to bring home and throw straight into the trashcan. Very disappointed and dont trust any food they sell in the store.
We went in last night February 10 around 7pm and bought the items needed for a family Valentines day dinner we make every year and Mr. Russ Ross was awesome! He was so helpful in helping us with all of our selections he cut our whole beef tenderloin perfect and when we told him we had 3 dogs he made sure to put the scrap cuts in so we could grill them so our fur babies could have a special Valentines day dinner too. I only wish there were more than 5 stars on this rating system. Hes what customer service should be. If youre in Kroger Thompson Bridge Rd and need meat or Sea Food ask for Russ.
I used to love this Kroger, but recently each time i visit i leave without things i need because they arent there or the quality of what they have to offer isnt very good.I appreciate the fact that i can find organic meats, but the selection is usually sparse, and the last few times ive been there the produce doesn seem very fresh.I am willing to give 3 stars because the staff and customer service is excellent!
Since this Kroger location has removed many employees from management and hired new employees for upper management and department managersthe vibe of the store has my better positive feel. This store has decreased amount of brand selections.The Meat Department, well lets say I watched many customerswalk away without the cut/cuts they were looking for. I myself was in a time crunch and going to another store for meat was not on my list so I improvised.The selections are few, especially in beef. I also question how sanitary the meat and seafood area is due to the odor. The odor is not as strong as it was, for halfway back through the store the odor was nauseating.I voiced this to upper management and was told they would work on it. Well it has decreased,now the odor is only in closer proximity to the meat/seafood department.New software has been added on the registers.This did make the paying with card with chip more easier, this is great.
Large inside, good quality products and courteous staff. Entrance is a bit convelouted because of the poor building design which does not create a clear sense of welcoming at the middle or left side of the store. The newest stores have this all figured out now but this is one of the last versions of their older, encumbered fronts. Everytime I enter the store it feels like Im coming in the wrong way.The aisles are also a bit cramped but passable. I noted the bottom of the shelves were also bit high off the ground with no roll guards during one visit after a large jar fell off the edge: it seemingly became lost evermore as when I sought to pick it up instead saw that it had rolled way under the shelf. So use extra care to not drop anything near the edges that you arent prepared to lie flat on the floor to be able to retrieve.This Kroger does have a fuel center albeit gas prices seemed a bit higher. I found no manager special markdown area in the bakery dept as found in many other Kroger stores. All in all a decent Kroger of large size but with shortcomings. Krogers good prices and product quality help make up for those.
The checkout lady was very rude. She was in the tobacco aisle. Did not catch her name was a younger darker complexion girl. She had candy in her mouth the whole time and was not saying anything she finished checking out my items and just stared at me. I had to ask her if she wanted my # for the rewards card. Her mouth was so full didn’t even acknowledge me with vocalizing anything she just nodded and looked at me like I was crazy for asking her that. My card would not work the first time because I put the wrong pin in. Instead of saying that she said very loudly your card does not work maybe you should use a different card that will with food still in her mouth. Just very disappointed in the customer service.
Horrible service they never have anything in stock most of it expire every time you call the manager is different and you never know what’s going on the deli closes all the time early as well as the bakery the store should be shut down
This used to be our favorite grocery store. It has gone down hill fast since the new Kroger opened. We went in at 10 pm to get groceries only to find out after filling our cart that there was no clerk to check us out and we would have to use self-check. Wouldnt have been too much of a big deal if there had not been 20 other people with the same problem and one lone woman to deal with the constant we have notified an attendant to help you every time you scan something. She said they let the other cashiers all go home at 10pm and she was all that was left. That is totally unacceptable and there was no manager to be seen.
We have been shopping at the kroger on limestone since it opened but we are thinking of changing to a different store. The baggers are awlful. They crush your bread. Throw too many items in a bag. The only way to ensure your stuff is bagged right is to do it yourself. More people would use self check out if they gave a 5% discount. I pay the price for the groceries then have to check myself out too.?
🥰Love Kroger ... Great Store, Friendly Staff Clean Store.. Great selection of food and products of all kinds.. Would Recommend ❤️🥰
Young lady named Ty was great. I dont think she was management, but she would be great at it.I come in last min for the sale items and Kristen Dunfee is always there to help me!!!!
Love this Kroger, great sales and customer services. I adore the self checkout associates, Ms. Gail, Jessica and Heather , customer service ! These people have assured my loyalty to Kroger for life💙💜💙
I’m 23 years old but my license hasn’t expired so I haven’t gotten the horizontal one. They wouldn’t let me buy a bottle of wine because of my vertical ID. If my id isn’t expired and I’m over 21, what reason is there to turn me away? Absolutely never going back.
The western union in this store is a absolute joke! These people dont know what they are doing so much that I left without sending the money I intended to send. further more they converse amoungst each other and to other staff members about their personal lifes or work relationships that should be private in front of the customers. Stopping helping me for several minutes to chat with a employee about someone you work with who took a break 2 hours into their shift is extremely unprofessional!!!! Quit telling people how understaffed you are and telling customers your stressed I heard 5 employees mention how understaffed they were. Unprofessional. That is your place of work a franchise non the less no matter how many employees you have you should be representing your store and management. positively always. There is no excuse. The customers just want a happy fast quick polite service not to hear your complaints about your work environment which make you sound unprofessional rude and trashy. Your supposed to be a team and build each other up. Looks like a bunch of teenagers running the place. Id also like to add last week i was refused the purchase of SPARKLERS because my id was expired! Just because my id needs to be renewed has nothing to do with my age obviously I am still 24 years old and its SPARKLERS!!! ALSO ALSO whenever you buy strawberries from this store the bottom ones are always mushy or moldy!!! I cant stand this store I am not going back!!! Rant over!!!!!!!!
I go here all the time so Im probably not an objective reviewer. It is huge so there is no quick trip here. Milk and bread are separated by 100 yards or more. Nice staff. Pretty new and clean.
I have used the pharmacy for at least 15 years and they act like they do not know me when I come there. Customer service is important
I go to Kroger at least once a week sometimes twice. I do my personal grocery shopping there as well as purchase sodas, snacks for our office store.Every week I collect the money, roll the change usually one to two rolls of quarters and I pay for the purchase of those items with that money. I have been doing this for over a year without incident.Today, After spending $90.79 for my personal groceries we proceeded to my next purchase for the office store items. When I start to pay with the money I gather from our office store the cashier informs me he cant accept my rolled quarters as there could be one quarter on the top and one on the bottom and no money in between. Basically saying I look dishonest. I told him I do this every week, I dont understand the problem, he says he cant take them. So, I proceeded to bust the roll open and count them out and he tells me he cant take over $5.00 in quarters in a purchase. I said you have to be kidding me. This is legal tender and I am sure if Kroger does not want my money I could shop at Walmart. He calls the manager who says we will take it this time REALLY?I do this every week without incident, what happened? and where is the sign stating how much change you are allowed to pay with? Rolled, unrolled? The female manager there, the brunette that always looks like she has a mouth full of something seriously distasteful was on duty today. She always looks unhappy and is not very helpful every time I have been in the store. (Figure since I am going to write a review I will include that as I never would have written one without the incident today) At any rate, I am extremely upset at the simple fact of basically being called dishonest when attempting to pay with a roll of quarters which I have done for well over a year at that location.And just to note...I was only paying with one roll of quarters and $40.00 one dollar bills and 2 nickels as there was .10, so I wasnt paying with a bag of change...Customer lost here and I urge others to pay in change just to see what response you get. I give ZERO stars but had to give it one in order to post.
Always a pleasure n get a krogers card paid only 2.15. For gas n every worker there is polite n helpful n have great wine selection n beers, n gifts in center isle for holiday shopping n stop in bakery , all i can say is YUM,,,,,variety of your favorite foods n good prices, been a customer since 1982 n easy in n out access n have krogers in dif. States too. Thanks krogers n to all a safe holiday season,, jo jo
I love this Kroger and I shop here every week! It always has everything I need except basil. I really wish they would carry basil because Im always having to make a special trip to other stores just for basil. WE NEED BASIL!
I am at this store everyday. Today I found an Italian cream cake at a super price. Ribeye roast 699 a pound can be cut in half for two beautiful steaks or baked as a roast. What could be better?
Shelves never stocked especially sale items. Had a Kroger coupon for bacon. 2.99 for 16oz. None on shelves. But nothing ever changes at that store. If only Aldi or Publics were closer.
Closet grocery to our house. Not a bad store, however, on several occasions stocking seems to be an issue. We would rather drive the extra 10 mins and go to the Kroger in Dawsonville.
Has everything i need at great prices!!!!! No more running all over town for different items!!! Never ever have to wait long in check out line!! Has more electric scooter carts than Wal-Mart!!!!!
This store is not organized and is typically unclean. They have been going through a renovation for quite some time so there are construction sections everywhere. Its worth the extra 15 min to go to the new Kroger or up to publix.
My husband, as sweet as he is, cant find his head from a HOLE in the ground. However; Superwoman to the rescue, **SAM** {whom doesnt even work for Kroger} came to my husband side ,& rescued a memorable dinner courtesy of my friendly NEIGHBORHOOD Kroger, featuring SAM & Jeffrey Smith (customer for Life). Sam help us located all we needed to create a feast MEAL of all meals: a MEAL one could only dream of. FEATURING: Spaghetti, Fish, Coleslaw, Garlic toast, . Sweet tea & that good old Kroger dessert to top off dinner. Thank you Sam, & Kroger, we forevermore loyal & greatfull for Superior Quality Service, its the gift worth giving. Past it on. Be BLESSED.Mr & Mrs. Jeffrey SmithForever loyal Kroger Customers
Dexent selection of organics. This location has a gas station. I just wish I knew what happened to the topo chico? They had it, I asked if they could stock cases instead of 4-packs, instead they stopped carrying it altogether. I have to go to Kroger in Atlanta to get it.
Ive always loved this Kroger! Its easy to drive in & out of the parking lots onto the highway. Great selection of meats, produce & snacks.
So does this store close at 1am or at 10pm because i just walked in and the old lady at self check out was like we are about to close. She always seems to look at me with a nasty face i figured cause im Hispanic . Obviously Kroger doesnt want my money.
Great fresh produce, large selection of foods great customer service.
UPDATE 4 NOV 2018There was a stench of fetid poultry water around one of the free-standing meat cases. Surprising this had not been addressed. This smell means that some meat or meat byproduct had come to and stayed at room temp for far too long... More than a turn-off, this is potentially dangerous.
As with all grocery stores prices continue to climb. Kroger though is always higher.
Cayse the cashier was rude. He never smiled said hello or anything. He acted like he had a bad attitude. Not impressed with this Kroger or the disrespectful employee
Seemed like a good Kroger to me. I’d recommend it.
Great store. At least the location I go to all the time has nearly everything I am after. They have an excellent staff.
The Click List experience is 5 stars.The in-store experience is 1 star. Theres a disconnect between the two. The in-store experience leaves a lot to be desired.
I dont the pharmacy my prescriptions are never ready in a timely manner just today I got a confirmation I was called in at 8:30am so I called them and told them Id be by to pick it up at 11:30 they say ok no problem I get here at 11:40am and its not really another 20min.
Overall great experience. I only went in for a few things. Went straight thru the checkout with no wait. Reasonable prices. Very pleased
Kroger is a very good place to shop. The store sells quality products and the employees are helpful if you have difficulty finding a product.
Love the fact that Kroger brand is organic and non-GMO. We get most of our day-to-day today groceries here.
The womens bathroom was disgusting. It looks like it hasnt been cleaned in weeks
I waited 15 minutes for a cashier to appear, as there were no others and self checkout was out of order. I asked the manager, and he scoffed at me.
Great sales. Friendly staff. Prefer this size store compared to the newer, larger Krogers. Some sale items not in stock.
This is a full service grocery store with a large selection, a reward program and gas pumps. It usually has the best fuel prices in the area.
Slowest check out lines in the south. No baggers. Literally waited 30 mins just to buy my groceries! Under staffed!
Convenient to where I live. Gas, groceries and ice. Clikit online orders for store pickup. Usually the best price for gas in the area.
I havent shopped there in about a year. I had a pleasant experience there the other dayPrices are also very reasonable
Always friendly staff, used to work here as a kid. Theyve kept up the excellent service over the years.
Best Kroger around
Friendliest Kroger Ive ever been in. Everyones helpful and the management team is always in plain site and available.
Great grocery dtore, always clean and open 24hrs, I always enjoyed going late at night. Few people and quick checkout!
Always friendly and helpful staff.I have always had a pleasant experience shopping there.
Always find what I need. Some times on busy times you have to wait a bit. Usually there are plenty of registers open and always good service.
Great selection of vegan food items. Clean and well organized, the employees are outstanding
Great service but does not offer as many products as your new upscale Kroger stores
Got a lot of good deals today. The employees here are always super friendly.
KENYA THE CASHIER IS EXTREMELY RUDE AND NEEDS SENSITIVITY TRAINING. SHE DOES NOT NEED TO BE DEALING WITH THE PUBLIC. I WOULD GIVE HER A NEGATIVE SCORE.
I met my goad gage and I greeted him with mouth noises. I give mario the thousand year door a 4/5. A solid rpg
Poor management, poorly stocked shelves, unfriendly staff, always out of sale items. Weve reported these issues for over a year- no on cares.
I hate it when you move and mix products. When I go to where the product was stocked and find that it has been moved and now have to search for it!!
Great supermarket ! Extensive array of products, and reasonably priced. Its our go to store for food and beverage.
The selection of crushed tomatoes and tomato sauce us underwhelming. Other than that its a perfectly good grocery store.
Always helpful here, but it is an older store so it doesnt look clean.
Convenient, well stocked, multiple self check out lanes, has a Starbucks inside, frequent sales and bargains.
Good food, live music, attentive wait staff, thanks Caroline for making the birthday dinner special !
Stopped buy there at 7:45am not crowded at all got everything I needed.
Everything was good EXCEPT only one check out open. I use a cane so too hard to use self ck out.
Pleasant experience, could do a better job at restocking and checking expiration dates.
Great Kroger. Good beer selection. Wish they had the pick-a-six.
Very clean store. Well stocked and affordable. Very friendly staff.
Great place to grocery shop. Conveniently located. Easy on and out.
This particular Kroger is in a very convenient lacation for our family and everyone is always friendly
I was visiting family enjoyed savings & clean cool store
Good selection of products and the store is clean. Public restrooms and a Starbucks
Love this Kroger location. Friendly employees, great selection.
Good size store, clean. Very pleasant personnel.
Great price for shopping has just about everything you could possibly want
They are very helpful 🤔😏 clean facilities😣😌 Low prices 👍😀 enjoyable experience 😎😎
Great produce, awesome sale prices, friendly service!
Great customer service at self-check out!! I was there around midnight!
A little pricey sometimes but not a better store when it comes to customer service
Well stocked grocery store with deli, seafood market and meat counter. Fast checkout.
Clean area, many good choices, cheerful staff, decent prices
Typical Kroger Marketplace. Very friendly staff and good selection.
Very clean and well stocked, good service, fast checkout
Good deals on items iuse,they cater to what I buy.
Great place to shop small store but has anything
Absolute garbage, the pharmacy manager lied to me and was rude. terrible customer service
Krogers was fast and easy to make a purchase today.
Good specials and very friendly people, good savings.
This place is always hot. And you are out of alot of sell items.
Great... and all theemployees are very friendly and helpful
Friendly staff and quick check out, easy vehicular access.
Its a good place to pick up Western Union
Very nasty mens restroom.Will make u not want to shop
Always fast friendly service.very clean and organized
Good people but could use bigger organics section
Where I do my everyday shopping. They are helpful and I can get in and out
Kroger has everything I need in one convenient place
Great sales...gas prices and fuel points.!
It has everything that you can use for your kitchen and groceries
Produce was not stocked. One person in deli on weekend day.
Usually always clean and easy to get in and out of.
Love Kroger I go there everyday
Pull up if you need to be profiled!
I need to buy stock. This place gets an obscene percentage of my income.
Nice store, clean and has everything.
Great customer service, prices, and products!
Went there with newly students and they enjoyed the service. So do I.
Long lines just to selfcheck out. Ridiculously poor performance.
Staff was friendly and they had copious amounts of stuff.
This Kroger needs a larger plastic bag recycling bin.
Mostly great people who are very helpful and friendly
Good prices ,great employees , especially jessica
Not professional and they change employees like they change clothes , ALL the time. Run very poorly!
Great. Love their cook chicken.
Probably the worst Kroger I have ever shopped at.
Very good help at the customer service desk with a money order and only 69 cents
Great place to shop... Employees are great
Great employees
A great store with modern features!
Good selection and fast check out.
The employees are always nice and helpful
I can always find what I need at the time I need of what Im going in there for
Best place to shop for food on that side of Gainesville
Please fill up the little cooler in the front with Milk again !! Please !!
The employees were very helpful
Clean. Fresh. Friendly.
BIG store. Good groceries and cheap gas
Good selection and nice employees!!
The one on limestone parkway is a super Kroger. Go there instead.
No leeks; had to drive all the way to Publix.
Very Fun Place! Very Pretty Girls!
@Great groceries. Easy to navigate.
Nice and clean. a little crowded in the afternoon.
Was able to get in and get what I needed and no time very good
Everyone is so friendly and helpful.
Always well stockedAlways friendly
Not as good as the one on Jessie Jewel Pkwy
Great selection of products
Very nice and helpful people
Store is always clean
AWESOME AWESOME AWESOME I LOVE MY KROGER
Very clean and friendly employees
Best grocery store around
Always friendly and clean
Very nice
There fast and friendly
Wonderful experience as always!
It sucked the bank closed today
Grocery Store.
Nice organic selection
Very fine establishment.
Just fine. As usual.
Low prices and convenient
Awesome place to shop
Great place to shop
This is the best Kroger !
Great place to shop
Lets go Krogering!!
Krogers is one short stop
Great place to sbop
Has a Starbucks inside.
Best place to shop
They have everything!
Do an adequate job
Friendly, never out of anything
Awesome!
Poor meat and produce
Courteous staff.
Best sushi
Always clean
Clean and nice
Nice kroger
Great store
Great store
Total reviews rating 4.1
199 Reviews for Kroger 2023:
Review №1
2022-02-14Terrible !!!! Disappointing........illegal !!!! They sold us spoiled chicken..... covered the sell by date. This is the 3rd time this has happened to us !!!!.......I mean can a Kroger even do that !!???
Review №2
2022-05-13RAT INFESTED STORE.Arrived at the store before 8:00 PM. Only one door was open and it had a mountain of garbage blocking the door. Went to buy bread and after looking at 8 loafs that were particularly eaten by rats decided not to get bread. Maybe the mountain of garbage was part of the draw for the rats. I will not return to this rat infested store. Tried to leave a complaint on the Kroger web site but they do t care enough to get your name or phone number.
Review №3
2022-03-20The click list has gotten horrible. These were the pears I got yesterday. Seriously dont give the people on the click list the worst choices. I guess they are trying to get people to stop using it. I also got ground turkey that was spoiled. The date on it was the 30th so the only way that it could have gone bad was not being stored properly. It stunk. With prices higher then ever no one can afford to throw out food. Do better Kroger.
Review №4
2022-06-08I do the self check out and they always have the nicest people working. I guess all of our Kroger stores are good.
Review №5
2022-01-15The fact that you shut the registers down an hour early forcing self checkout isnt cool. We normally shop earlier but due to work and health issues had to go late. To buy 400 in biweekly groceries while 3 front end people just sit in the motorized carts and watch you try to check out that big of a cart in self not right. If I wanted that level or service I would go to walmart with more selection and save a bunch of money.
Review №6
2022-02-17Closes doors on one side of the store so the elderly/disabled has to walk way around. Kroger has turned into a worse walmart when it comes to carrying about their customers. Then they shut the registers down only leaving self checkout for a full buggy of groceries!
Review №7
2022-04-07Staff always helpful. If there are more than 3 people in line, they will redirect you to an open checkout line. Always restocking shelves.
Review №8
2021-12-26What upsets me most about Kroger is the stinking fish market oder you get halfway across the store. All their other shortcomings are a close second to the fishy smell: the slow as molasses pharmacy, the disgustingly filthy self checkout machines, the narrow aisles with displays clogging every open spot on the store floor creating bottlenecks at almost every turn. It is seemingly a race to the bottom with this location.
Review №9
2021-11-12The associates speak rudely of customers while on the sales floor and cuss. I also bought spoiled food from this Kroger 3 times in the last 2 weeks! I returned to swap one of the spoiled products and the customer service representative was unwilling to mark down another brand to the same price; they would only let me swap for the same brand that was also spoiled! I got my refund and I’m never returning. Two visits in 1 day at 2 different shift times and both were horrible experiences. There are other stores nearby and I highly recommend going to their competitors instead.
Review №10
2021-03-09I and my husband have shopped here for years, and the thing I like the most is their customer service.I have lived in the cities as well as in the country, and one of the benefits of rural life is people seem just a bit more friendly and caring of their neighbors. That positive attribute of rural life is infused in this Kroger like none other I have known, and when my better half lost his phone and they didnt find it at the customer service desk one of their employees offered to place me on hold and look for the phone right away and found it much to our relief... Thank you Charity! :) Most places I know would have just said it wasnt turned in and to call back, but there, customer service is not just a forgotten art but a quality that they still hold to and one that I cherish as well. Thanks for great customer service!