La Hacienda in Americus
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Americus, Sumter County, Georgia, US
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Site: http://www.facebook.com/LaHacien...
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:Closed
La Hacienda in other cities:
I ordered the grilled azteca and 2 other meals. The meal was supposed to be on a bed of rice. There was literally one spoon of rice and the to go container was 2/3 empty. It was supposed to be a dinner. They also sent one tiny condiment cup of salsa and 1 bag of chips for 3 dinners. I have no problem paying when the food and service is worth it but for what i paid we wont be ordering here again!Save your money and go somewhere else.
Server was preoccupied with her own family that had come to the restaurant to eat. I wouldve had dessert but she didnt come back to my table until 20-25minutes after I was done eating. She never even asked about dessert either. I was excited for some fried ice cream, but by the time I got my check it was already 10min after closing time. I mentioned it to her that I wouldve had dessert if it wouldnt have taken her 30min between times she checked if I need anything. She said she had been in the back cleaning. I told her thats funny since I saw you carrying a baby around in your arms and even into the kitchen with you a while ago. She just walked off like she didnt care. Then I paid and out of respect I waited to call and speak with management after I got to my vehicle since there were others in line to pay. The manager was very defensive and actually threw me attitude and continually talked over me. I informed her of the inappropriate service and she had no concern at all about it and just wanted to hear herself talk. Not sure if I will give this place another try or not....
I love eating good Mexican food. Yesterday Sept 15, 2020 was just horrible. Me and my family went there to celebrate my friend birthday. I ordered a spinach dip. When the waiter brought it out the cheese was water and cold. My spinach was raw and just chopped up like leaves and throwed in there. (It looked like it was soaking in milk) I explained to the waiter I did not want the dip because of the way it was presented to me. He got upset and walked away mumbling under his breath. He was a rude server. Had poor customer service. We were there before the crowd came in. It was just horrible. Ive never complained or wrote a review like this, but this was unacceptable!
As a Bartender and Waitress myself, I expected a great outcome from this restaurant. First time being here and would be the last. Expected a friendly server/waitress. Started out with a Michelada made with Modelo. She wasn’t getting it. Then pulled the “oh I’m sorry I’m new here 3-4days new. Ok great, but don’t tell us that we can’t do that when we can. Basically had her go ask. I asked for mixed fajitas, only came with Chicken not her fault because she did send it as Mixed fajitas. I Didn’t mention until the end and asked to change the price said it’s the same. I asked for a container to take home the Cheese dip, comes back with the white styrofoam box...I asked her if I could get the round little plastic container that usually is for the cheese dip, guac, etc...said that’s all they had. We also came with a coworker so he decided he wanted to pay separate so at the end, we asked her politely if she could separate it. Her response...”I asked you guys if it was together” following with a facial expression. You’re working at a PERFORMANCE BASED JOB. You want the money, Watch the attitude and tone felt bad for her, not much opportunities out here so we did leave a tip. Otherwise we wouldn’t.
Horrible experience today. The waitress spilled hot cheese dip on my daughter and did not even apologize. Then it took forever to get any refills. When she brought the food out, she tried to hand my youngest a hot plate by waving it at them instead of walking around the table to set it down. I mentioned all this when I went to pay my bill and they seemed totally unconcerned.
Im giving it a three star rating based on the food. The food was Excellent, hot , plentiful and the steak and chicken were tender ! Our problem was our waiter ! He took our order, gave us our drinks, and disappeared ! We never got refills, napkins, steak knives for our steak ! He reappeared with our ticket, took a seat up front, played on his phone and proceeded to our table as soon as we had paid...needless to say he was disappointed in the tip just as we were with the service.
Love this place. The only thing I want different is new plates and specials. I want then to take a risk and try something new. It gets old after awhile and is a place that has serious repeat customers. I know many of the servers so I like to distract them from actually working but they wont let me. They always have the bombast sweet tea. They always have at least one more booth opened and tons of groups go to this restaurant. Not so much authentic but is more Americanized Mexican food. Is still a good meal. I want them to take a look at the menu and have a little more fun with it. Dont play it safe.
I love La Ha and have for my whole life- however in the past two weeks, each time we have tried to go dine in (as advertised is available), the door has been locked during business hours AND no one will answer the phone. I really wish we could’ve eaten there today for example but after the same issue we left and ate at another restaurant.
TERRIBLE customer service. I understand we’re all experiencing the new “normal,” but doesn’t mean we can be rude. We can cook Mexican at home, but wanted to support our local restaurants... but it won’t be La Hacienda for sure. Not even a smile, it made my family feel like we were in the way, or the hostess had better things to do over showing us to our table. I wish there was a La Parrilla in Americus 😣
Do not come here after 8:30 PM if you want their usual excellent service. Meal portion size will fill you. Food still excellent, but workers are in going home mode and not really thinking of you. Had to ask for tortillas that accompany a meal. Had to ask more than once for salsa and chips, napkins. I guess this may sound trivial, but it is the type of service typically expected at La Hacienda after having eaten at this establishment many times in the past. Prices are excellent when entertaining a large group of eight to ten persons.
We had an excellent dinner the other night at La Hacienda the only thing I can complain about was the tamale it was almost like mashed potatoes on top of the shredded beef. Surface was very good, excellent margaritas and the food was good.Do yourself a favor go to 1800 down town. Far better!
This is a very great atmosphere for family dinners, group occasions, or just to sit at the bar and,have a social drink with friends. The food here has a very authentic Mexican taste. All the hostess were very friendly and the place was very clean. Deffinetly would recommend to all my friends and family also to anyone who just wants to have great food and a great time.
This was my first time eating here per a coworker suggesting it. However, the service was poor and I considered not leaving a tip. My party had to ask several wait staff for the same thing several times. I was never sure who our waiter/waitress was as no one checked on us. My refried beans were too soupy, but thankfully my chimichanga was good. I left very disappointed as Ive heard that this is one of the locals favorite place to eat. Maybe they just had a bad day. ☹
I generally love Mexican food but not this time.The service was terrible and I did not like the quesadilla I ordered upon the servers recommendation. He didnt come back to the table until my companion was almost finished eating. He looked at my uneaten food and then at me. I told him I did not like the quesadilla. He offered me a to go box. (Why would I take it with me if I didnt like it?)I told them at the register and they sneered and said they were sorry.Even the chips were mediocre. The best I can say is that the price was reasonable and the atmosphere nice except for the sourpuss staff. I went to Taco Bell after I left and it was much better.
This is the only Mexican restaurant Ive visited and didnt receive regular nacho chops with my Texas nacho meal. I am something like a picky eater so all the fancy dressing Im not used to getting like (shredded lettuce, fresh diced tomatoes, sour cream, and avocado) wasnt pleasing to me. All of that wasnt what turned my nose up but the meal didnt have regular chips as to Im used to having everywhere else.
Got my order wrongwhen I talk to the server about delivering the wrong order he said it was better to get the one that he sent me because the sour cream would make the hard shellsthe server did not come back to our table to ask if we needed anything or if we even needed something else to drink we also ordered the cheese dip we did not get it until our meal was delivered was just very disappointed in the service we received not usually like this
I actually ordered a fajitas for two only steak.... Specified only steak and still received them with shrimp. Paid 28 for trash.... Since no one could eat it being it was covered with shrimp...... was better off getting some tacos at taco Bell paid less and at least was able to eat them
I normally never do reviews but Im so confused at this establishments customer service and their policies. I tried placing a to go order and got denied to have my sauce be put on the side of a FRIED chimichanga. I was told, after being handed off to two or three different people on the phone during my whole order, that their manager claimed they couldnt do that because they were TOO BUSY!? I personally have worked in restaurants for 10 years being a server, bartender, manager, and cook...and never has that ever been a problem on the staff side, no matter how busy. 🙄🙄🙄 Its a very small thing but by the time I would pick it up and get home, I would be eating a soggy, LIMP chimi 😷😷😷 So we took our business to @1800 and they were happy to accommodate a not outrageous request. So glad Americus has other options.
I have been eating at La Hacienda in Americus for many years. Even though I moved to Atlanta a year ago, I have still made a point of always trying to convince my family to come eat here when Im visiting the area again.It doesnt usually take very much to convince them. The food is delicious, if perhaps pretty standard Mexican-American fusion, and the service is usually with a smile. I highly recommend this restaurant.
I do not suggest this place to anyone, rude waitress( unknowledgeable about the menu). The food was unacceptable. I am from San Antonio Texas where Mexican food is the one of the most important kinds of food. There is no comparison....the food at La Hacienda was not eatable or mexican.
The food itself was pretty tasty but our waiter Aldo ruined the entire experience. He acted like he was tweaking on some kind of drug because he wouldnt stop and attend to his customers more then literally 5 secs. I ordered a frozen blended margarita and it still had little ice cubes in it so you couldnt drink it with a straw without plugging your straw up. I took a chance on a second one and it tasted like just ice and mix. Im guessing out of spite from Aldo the idiot. This is a stark reminder to restaurant owners u can have the best food ever and if your service sucks you suck. So maybe go find a different job Aldo since you cant give your customers the time of day and act like were a bother to ya. Moron.
Stay away!! My family ordered food...they brought out my familys food and not my sons, everyone finished and they still didnt bring out the food. We got the check and they didnt even apologize, they just subtracted off the one meal they never brought. I will starve before I go back to this place. Beware!!!
They had nasty attitude they wouldnt let us get the party room when I called and they told me we can get it and I believe it was some racist stuff going on I recommend no one to go there cause they had a very bad attitude and they was trying to rush us out the restaurant
We come to this restaurant all the time on Sunday and it was bad, first we order Texas fajita with shrimp and steak and chicken and we got the order and it came back with no shrimp then I had paper in my plate of food it look like someone didnt eat it and they put it on our order .
Total reviews rating 4.2
199 Reviews for La Hacienda 2023:
Review №1
2022-02-13Great service. Waiter was nice and prompt in getting our orders. Food is a plus. The portions are exceeding amounts. Drinks are nice. bar tender doesnt hold back on the alcohol.Id eat here again.
Review №2
2022-06-08Love the food..great service, we went their today and the food was good, we will most definitely be back..love it, we ate there again and we really enjoyed the food, my daughter really love there food, we went back today and the service was grate as always
Review №3
2021-02-24Today was my first time eating here. I ordered a taco salad. I asked for a FEW fresh jalapenos. The top was covered in jalapenos. I asked for ground beef. There was not much ground beef at all in the salad. They put so much guacamole and sour cream, that it was soupy. So soupy, it swelled in my mouth. It was very bland, and not tasty at all. For it to be my first time, I wasnt satisfied at all. In the trash it goes.
Review №4
2022-05-29I am not sure who thinks runny liquid around chimichangas is okay? Then i ordered a Sopaipilla and my question there is what kind of self respecting Mexican Restaurant thinks they can fry what looked like a tortilla because it was flat and round pour syrup on it call it a Sopaipilla. A Sopaipilla is cut into squares fluffy with powder suger and honey sprinkled on it. I dont like giving bad reviews but i felt that there food was so lazy as if they think there customers are to stupid to know what good Mexican food is!
Review №5
2022-06-09Supper at LA Hacienda with 11 family members was relaxing, fun, and enjoyable! The service was excellent. Food was great. Highly recommend.
Review №6
2022-04-19Good food, service, love the art glass chandeliers
Review №7
2022-04-17Great food. Fast and friendly staff!
Review №8
2022-02-22Food very good and service and prices good. Enjoyed it.
Review №9
2021-02-02Good food, quick service, always a clean and friendly place to eat.
Review №10
2022-04-23Great food, great prices, attentive wait staff