Life Storage - Alpharetta in Alpharetta
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Alpharetta, Fulton County, Georgia, US
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Site: https://www.lifestorage.com/stor...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - Alpharetta in other cities:
I have been using this storage facility for 8 years for various needs. It is clean and secure and I have never had any issues. The property management and office staff are courteous, professional and accommodating - it has been a positive experience throughout the 8 years. Definitely would recommend it to anyone in the area needing storage space.
Heather, the office manager, should teach a class in customer service. She was professional, friendly, and helpful in assisting us find the best storage option for our needs. She even called us back to let us know of units that were coming open. Thank you Heather for going the extra mile.
The location was always clean and secure with the gates always working. There was a dolly or moving cart available free. Their introductory promotion made it affordable. The staff was good, interested and appeared to be responsible to the point of it being beyond just a job. I recommend it.
On the days I highly needed a truck dolly, none could be found. Reported it several times in person and by phone. I broke my foot and some toes using a cheap dolly I had to go buy. Recommend daily checks on each building to assure they are in place. Clean and responsive otherwise.
Great service provided by Mike, the facility is, clean, secure and has plenty of room to move around in. If youve tried navigating a moving truck or some large item in storage places you know what Im talking about. The narrow lanes can be a real pain, thats not a problem here.
Great experience, perfect location, highly recommended. I worked with Cara on getting into a 5x10 climate controlled unit and she made sure the process was fast, painless, and she even made it fun. She really is the very best! So glad I came across them. Feel perfectly happy with my decision to store here.
Starting off my day the circumstances werent in my favor. However, when I came to this location a young lady by the name of Rose was assisting other customers and was very attentive and informative to them. Rose was a breath of fresh air, she was very knowledgeable in regards to your facility and was able to also assist me with my needs, as well as providing me with some needed influential words of encouragement. I think this young is a great asset to your company as you dont come in contact with people on a regular basis to provide customer service to that extent. I truly hope she goes far within your company!Thank you Rose!
I have leased the business office next door for 8 plus years. I am the owner of Energetic Massage. Rose is the first person in the Extra Space office with a calming demeanor that I have been able to have a great mutual working relationship with. When my back office got flooded she helped me get that resolved and is always very pleasant to work with. The mutual customers that we share all agree that she is a delight.
This is a great facility and Cara is a fantastic manager. Ive been renting here for about 6 months and the facility is always very clean and Cara is very friendly and professional. Ive been so happy with this storage facility that I have rented a second unit now that my business is growing and I need some more space! I wouldnt hesitate to recommend this location for anyone needing extra storage.
I highly recommend Extra Space for your storage needs! BJ is so nice and professional! She showed me the property and talked with me like a friend not just another customer. The facilities are clean and well taken care of. You wont be disappointed. I will use them again!
Great staff, management and facility! Every time I come to this location, BJ the manager and Brent are very pleasant to work with. They always treat me well and they have a lot of handy materials to purchase in the office. I’d highly recommend Extra Space Storage for your storage needs!
BJ was fantastic! She was extremely courteous and thorough in explaining my new contract. She then showed me the space and I actually got to see how she went about cleaning and disinfecting it. I was amazed at her attention to detail and giving me the cleanest space possible!I would highly recommend Extra Space Storage!
I have never rented a storage unit before and this experience was very simple and straight to the point. This location seemed to have the best price for me compared to other companies in the area. Teesha, from the Sandy Springs location, was working at this location for the day and she was very knowledgeable, helpful, and patient in answering my questions.
I am a long time customer and I just met the new manager. I like her already. She is very pleasant and knowledgeable. But dont let her beautiful face fool you. She addressed a man dumping by the garbage and when she finished, he was picking up items and placing them back in his vehicle. Thanks for caring about the grounds. People dont care enough!
I called over to the Extra Space Storage in Alpharetta on Arnold Mill Rd and was greeted by a warm and friendly voice. Rose was very helpful in answering all my questions about picture boxes and even took the time to measure them although it was close to closing time. This type of customer service is rare. Her tone was very accommodating and kind throughout our conversation.
Well trained local staff at this facility and great online tools from their corporate HQ make this an easy selection for my storage needs. The place is clean, secure, and the employees know the operation and policies so there are no unexpected surprises in your relationship with them. Thanks for making my first storage experience a positive one!
Cara is the best!! I had never made arrangements for storage before and didnt know where to begin. Cara spent time with me, gave examples if different storage needs and options, toured me through units, and was extremely patient and kind! She couldnt have been more helpful!! And, we were very impressed with the nice, clean facilities. Thank you for making me feel confident that my stores items will be safe and well cared for! I look forward to a long relationship!
I have to give props to Cara Gunter, the manager of this facility. It was my first time renting a storage unit, and even though I found other options that offered lower cost or extras (free use of a truck), I chose to go with Extra Space Storage.Cara, as I soon found out, is a great manager. Shes personable, alert and really keeps an eye on her facility. I found everything to be clean and accessible and the billing was exactly as agreed. On move-out day, she saw that I needed to keep a gate open, and was there with her keys before I had even thought to go to the office to ask. She even brought cold water to the gang that was unloading my unit!I cant say that I could have asked for anything more from my experience, and have no reservation recommending it to others. That is, as long as Cara is there!
I was able to walk in without an appointment and receive immediate service. Everything was done quickly and efficiently, and was able to reserve space with a discount. I was helped by Rose Wright and Sharawn White who were friendly, efficient, and explained everything to my full understanding. Good service all around.
I am very impressed with service that my husband and I were given at Extra Space Storage, Alpharetta location. Cara was very informative and very pleasant. She allowed us to view the storage inadvance. My past experience with other storage facilities was uninviting. They werent that helpful and informative. What I do know is that I recommend this location to my neighbor. Thanks again!
Size Matters!!!I am anticipating a move into the area at the end of the summer and want to send some larger items down to GA ahead of the move. BJ Rice was the associate who me and she couldnt have been more friendly and super helpful! The unit size I had in mind would have been way to small. BJ took the time to explain everything and help me figure out the perfect unit size. She offered siso great packing, moving, and storage options and showed me an empty unit. I was very impressed with how clean and safe the unit and surrounding area is. The on-site manager and 24-hour surveillance is a big plus also! Im glad I stopped there first!
Today i stopped by Extra Space Storage. I was curious about pricing because i want to store some old files, Rose was very warm and welcoming she showed me a 5x5 unit and made small talk during the whole interaction, she was very professional but most of all attentive and not pushy. She suggested that i reseve the unit and the price would be good for two week however im just not ready yet. I will be back to this location to do business with Rose, what an impact she made with her costomer service.
Rented the unit yesterday and was promised they would remove their lock within the hour. Rented a truck and went back after work to find the lock was still on.Day 2... repeat... get a truck, load up, drive over, unit is still locked up by their green lock.Call their immediate assistance number only to be told they can’t get anyone to answer, they are sorry, but nothing they can do.I ask if I can cut their green lock off, they say that would be property damage.Not good when you are in the middle of a move and have limited time and need to be out of a home. Basically a movers nightmare.I cannot in any way recommend this facility.
Sharawn was super helpful and kind.Laughed at my bad jokes and I never felt pressure to sign up prematurely.Only discrepancy is what the call center (customer service NOT at physical location) told me was available vs. what she actually had.Make sure to call actual location to be sure.And don’t steal my space!
I have found Extra Space Storage on Arnold Mill Rd, Alpharetta, to be very professional and accommodating. And the customer service they give - especially a young lady named Rose - has that EXTRA special touch as well. I am very pleased with the service I receive from the staff at this location. Very neighborly! Check them out soon for your storage needs! JMN #8
The management and staff (Rose) at Extra Space Storage Alpharetta are extremely helpful and willing to go the extra mile for their customers. She personally will take matters in her own hands if issues arise and will not stop until it is resolved. The facility is clean and well-lit. I highly recommend this Storage facilty to anyone in the Alpharetta/Roswell area. You wont be disappointed!
I had the pleasure of meeting Mr. Cody Chenowith, Assistant Manager, at the Arnold Mill Road Alpharetta, GA location yesterday under extraordinary circumstances that required special attention. The situation was complicated but Mr. Chenowith simplified and streamlined the procedure for me. It was a successful experience. I am a satisfied customer and would highly recommend Cody Chenowith and this facility for all your storage needs.
How do you write a review for a storage facility? As a rule, you dont!Well, not usually:) However, there are always exceptions to a rule. Extra Space Storage on Arnold Mill Road in Roswell, GA. is anything but usual! The facility is clean, conveniently located and professionally staffed. The manager Cara offers service far beyond what is usually expected from a storage facility!!!Keep up the good work ... I am impressed.Gratefully Yours,Robert
From beginning to move in it has been a wonderful experience getting started using the facility and Cara has been super supportive, helpful and knowledgeable for what my needs might be with the size and space needed and what I need to pack dishes and such in! Thanks guys!
Not impressed with management at this facility. Not willing to work with us on what we needed, then their system wasnt working properly and they charged me extra for something I did not ask for or require. Wrong codes written down for me to access facility. Management unable to assist onsite employee. Unfortunately I need the storage unit - or I would not have given any money to this place!
Total reviews rating 4.9
199 Reviews for Life Storage - Alpharetta 2023:
Review №1
2022-06-15Conner was a great help today! Very pleasant and positive! Helped us choose the best size and the entire process was very smooth. The units are very clean and well lit- entire place feels secure and well organized. Thanks for everything, Conner!
Review №2
2022-08-10Ali was a gem!! He got me in and out super quick as I was in a pinch! I really appreciated the efficiency & professional but kind attitude he had! Give him a raise!!!!
Review №3
2022-05-04Most convenient and reasonably priced storage facility in Roswell. Helpful staff and very clean business. Recommend to anyone needing short or long term storage.
Review №4
2022-04-05Connor was very helpful and friendly! He went down to the unit with me to make sure the codes worked, I knew how to lock the unit etc. pleasant experience
Review №5
2022-04-22Connor was so great to work with. He is cordial and thorough. Made the whole process quick and easy!
Review №6
2022-08-12Great service with good pricing. Convenient location and very nice units.
Review №7
2022-05-05Connor was super helpful when time came to add a storage unit, handled a little mixup on the online side of things and got me set up quickly.
Review №8
2022-05-16Very clean facility and the manager exceeded my expectations. Very good customer service from Eric. Highly recommend
Review №9
2022-07-08Connor was very helpful and answered all of my questions. Customer service was awesome!
Review №10
2022-03-19Connor was great! He really helped us get in and out and was very informative! Highly reccomend life storage !