Life Storage - Marietta in Marietta
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Marietta, Cobb County, Georgia, US
Site: https://www.lifestorage.com/stor...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:12–4PM
Life Storage - Marietta in other cities:
Greetings!I have been renting a space at store 289 for some time. My experience have been Awesome. I had wanted to changed my space to a smaller unit and I want you to know I ask Mr. Troy to lookout for me. Well, he called me and said I have you a small unit. He is so proactive with his customers and his customer service skillset is Awesome. He teamed, he won and he executed. My hats off to Mr. Troy.Thank you for a great job!
Really great service on a tight turnaround request. The manager was very friendly and results-driven. Here is some back story details. I received a noticed that my current storage unit’s rent was increasing. I considered this a great opportunity to inquire into the availability of a larger unit…’more bang for my buck’. What looked like a tight situation-the manager was able to presents some options that led to me being able to switch units that same day. Unfortunately, I have forgotten the manager’s name. However, this individual managed (2) other sites while assisting me. He didn’t miss a beat in still offering great customer service. Give this man a raise and assist with hiring more staff like this individual. 😁
Customer service was great no wait & Troy was very friendly & thorough!
I have a storage unit at Life Storage and have been extremely happy with the cleanliness of the property and the security measures in place. The Manager (Troy) provided the most amazing customer service! Troy is very professional, helpful and informative!
I went in looking for a unit. Unfortunately they did not have the size my Wife wanted. Nesha was extremely helpful. She looked up other Similar sized units and even printed out a quote sheet. No one at any other storage facility had ever done that before. The whole reason we were still thinking about the units at Life Storage was because of Neshas professionalism.
Troy is so awesome! Couldn’t ask for a better person for customer service!
Troy was such a joy to deal with!! Thanks for making life a littler easier!!
This was so easy, and Nesha in the front office was a great help. Come by and visit, you will be impressed!! Very good experience really great!
Troy is amazing! I fell on some hard times and would always forget my storage Bill. Troy would call me and let me know what was going on with my account and worked with me to get things back on track. He is always very personable and pleasant to talk to. When it comes to customer care, hands down he takes the cake!
Troy made my first experience with renting a storage unit a great one. He was super attentive and had everything ready for me when I walked in the door. Given that it was a new experience for me and with the issues of COVID, I was appreciative of the fact that Life Storage had safety measures in place. Troy answered all of my questions, was proactive with letting me know all of the steps involved, and genuine in his approach. I am thankful that I am renting from Life Storage on Austell Road. Thank you, Troy!
I have been with Life Storage since 2016 when they were Uncle Bobs Storage. My experience with them has been nothing but positive. I also appreciate the cleanliness and the level of safeness provided. I would like to thank Dominic for accommodating my family when choosing to downsize. Her knowledge and commitment to provide excellent customer service was spot on. Thanks again!Sheila Fudge
Dominic was super helpful. She went above and beyond the call of duty to help me get set up. Even when i change my mind on the size storage i was getting she handled it with grace and was joyful and patient all through out. I was hesitant between Life storage and metro storage around the corner and Dominic definitely exceeded my expectation in terms of customer service.
Just moved my stuff out of my storage and my entire time here has been awesome! The gentleman that is always there is always so friendly and helpful. Great place to rent from. I had zero problems the entire year+ I was here!
I have used the storage facility on a number of occasions it is immaculate. The floors are so clean you can eat off of them highly recommended. Manager Alexandro was Mr. Personality Plus. Excellent customer service. Treats the customers as if he owned the business himself.
Nesha was professional and helped me tremendously she went above and beyond 10/10 in customer satisfaction
The customer service was immaculate. Nesha answered all of my questions regarding storage units. She kept it very professional throughout my inquiring.
Sandra was AMAZING. I had mixed up my payment dates and she explained it to me and helped me figure it out. I was ready to just change my unit and Sandra helped me . best employee yall have.
Opened a new storage unit with the help of Alejandro. He was informative and provided great customer service. Also Alejandro blessed me with an amazing deal. It was a quick and hassle free process, not to mention my awesome deal. Thanks again Alejandro for the wonderful experience!!
I just came by Life Storage on Austell Road and spoke with Bradon about renting a unit. He was very informative and he showed me the unit. It was very clean and easy to get to, just what I need. He was also very nice and polite, I would definitely recommend this to my friends and family and any one else needing a storage unit.
Shaketa helped us find a unit that fit our needs. She was very friendly, personable, and professional. Always love seeing her when we stop by our unit! This property is very clean and easy to get to. I highly recommend this location for your storage needs!
This place is awesome! I had a climate controlled unit and it was extremely spacious and clean. The building was a good temperature. I felt very safe accessing the unit because you have to use a pin code to get into the complex and again to get into the climate controlled building. Alejandro was SO helpful and kind to me. I highly recommend this place.
I originally chose them for the price and used them for close to a year and the staff was always friendly and helpful any time you dealt with them. They always kept the facility clean inside the buildings and outside on the lot which was appreciated. They also kept the property maintained and everything in great working order. I didnt like the companys policy regarding the mandatory insurance and the auto draft on the credit cards though.
We were greeted by Troy, who is people-friendly with a sense of humor. The storage was extremely clean. I would recommend this location.
I really love this location a lot its very clean, easy to access, long gate hours, lots of security with the gate and doors and cameras throughout the facility, and the assistant manager Bradon is great anytime I need to do anything with my account. Payments are easy to make online or over the phone and it really makes it a seamless process. I think Ill be staying at this facility for a long time.
I was able to make a reservation online and then follow up at the facility. Nicole was super helpful and made the whole process quick and easy!
It was extraordinary. They are real customer service people. Not robots like we normally get. They understand our needs and get the job done professionally with warm, casual, and bright conversation. They storage areas are immaculate as well as the grounds. My experience was superb. It felt like coming home. Finally !!!, Real Southern Hospitality. Theyre also cheaper than most storage facilities and come with a truck if you need it. BRAVO !!!! Uncle Bob. Well Done
Sandra Salceiro was a dream come true.Her customer was elite and informative. Will be coming back soon for your services with Life Storage.
Stop in to life storage to check prices they have a wonderfully polite knowledgeable store manager Jasper she was so helpful and amazing personality I just have to come back. Kudos to life storage for their customer service! And thanks again Jasper!
Was in the area to pay my bill and there is usually just one person on staff, I seen the ‘scheduled’ staff person leave out of the office; saw that I just parked and returned back inside. I’m thinking he was acknowledging my presence. Not at all. As I proceeded to exit my vehicle, this same staff member comes back out of the office and locked the door. What made the situation unacceptable was he proceeded past my vehicle to ‘dap it up’ with some other person. I lower my window and said, ‘Did you not see I was here. Did you have the intention of not acknowledging my presence by not saying anything as you saw me park. Went back inside. Came out and locked the office entrance door.’ This respond was a little something like this, ‘I gotta take care or do this.’UNACCEPTABLE...that was a ‘I don’t care if I remain employed’ move in my customer service book.
Jasper was the store manager there and she couldn’t have been more amazing! She was incredibly knowledgeable and made a very stressful moving process seamless. Nothing but great things to say about her!
Was a long term tenant here and have only good things to report. The property is well maintained, safe, and secure. Everything is clean and well lit and the staff is friendly and helpful. You can also rent a box truck from here, which was a convenient plus when moving large items. I am moving soon, so have no further need of storage at this location, but even the notification process was pretty easy. I highly recommend this location- Alejandro is great!
I initially met with Alejandro who was very informative about meeting my needs to rent a storage unit and a van. He reserved my unit for the exact day I was ready to move in. He also reserved the van for the time I needed it. On the day I went to the office to complete my paperwork I was greeted by Tyrell. He was very friendly, knowledgeable and professional. He apologized and explained that unfortunately I would have to go to another location to pick up the van due to the fact their van was being repaired. He was very accommodating and gave me directions to the other location to pick up the van. I was pleased with the entire process. I feel that Alejandro and Tyrell are positive representatives of Life Storage.
Bradon was so amazing!I came in and I had no clue what I was looking for, told him some things that I would be needing to store when I move and he showed me several different spaces including some in their climate controlled buildings, I didnt know the difference, but he explained everything to me so I could almost visualize what would go where in a particular unit. He was so professional and answered all my questions I had for him and gave me a little print out of what he had showed me and then his card and told me that if I had any questions to call him or come back by.It has been a long time since I have had an experience with like this where I felt an employee actually cared about me and wanted to genuinely help me and it didnt feel like anything was a canned sales pitch. Bradon was far and beyond a regular employee and though he told me he was the assistant manager, I dont think it will be long before hes the actual store manager!To anyone who reads this, this facility is very clean inside and out with no trash laying around and I could see all the cameras around for the security as well as the gate and doors with keypads, and to top it off Bradon was so helpful and professional I think this is the place that youre looking to store.
Shaketa is awesome, we came in close to her quitting time and she did not send us away. She was very nice and professional. The location is nice and clean.
Fantastic customer service from Shaketa and Terri. Showed us multiple units and helped us through the entire contract process to make sure we were getting the best deal for what we needed.
Tyra did and excellent job in a timely manner. I was in a hurry and i was on a time schedule and she made me feel comfortable all the questions i ask were answered accordingly i look forward to see her when i return it made my day great customer service will refer more peolpe to this place this will be forever appreciated.
Great service and a grest price. Joey and Alex were great help. I was a customer for 2 years, with a climate controlled unit, and would definitely text this facility to anyone in need of storage on the Marietta/Austell/Smyrna area!
The facility is clean and well maintained. The young lady who assisted my (Sade) was very well mannered and nice. She was also very knowledgeable. I have used self storage in years past with another company. Uncle Bobs is the best I have ever seen. I highly recommend them to anyone who needs a storage unit.
I was very pleased with the assistance I received from Bradon. Not only did he go over and beyond, which is rare these days, he also did it in a way that I knew he genuinely cared about what he was saying/doing. Thanks again! I give this place a huge thumbs up!
The exceptional level of costumer service we experienced allowed a stressful moving situation to be a lot less stressful. I appreciate Jasper for being professional and accommodating during our transition.
Great customer service! Process to rent unit was seamless! Troy is the consummate professional, knowledgeable, and so helpful! Thank you!
Shaketa was the best! I reserved at the last minute and was kinda disappointed when I got there and there was no truck! The 430 cancelled and BAM! She was got me the 430 slot! She was amazing! She was friendly and professional! Thank you!
Sandra is extremely professional, courteous, and knowledgeable. In addition to her professionalism, her customer service is outstanding!
Bradon was amazing and the facility was clean and well lit. They have everything you need including boxes and locks. Bradon was very professional and patient with me and my friends and I would highly recommend anyone to storetheir belongings here. Again, thank you so much Bradon!!!
This was my first visit to secure a unit. Antwuan was excellent. He explained everything thoroughly and answered all of my questions. The unit was clean and seems to be very secure. I am looking forward to our new working relationship.
Great service! Jasper helped us out, she was super nice and got us into our unit really quickly.
I was really impressed by the help i received from Jasper on getting a unit. She was very helpful and knowledgeable. The unit it self is nice and facility i well maintained. thanks Jasper.
Temeka who helped me was Amazing! She was professional & valued my time. She changed my view on this company! She explained everything so well & took her time!
The employees of Uncle Bobs Storage were very helpful and very nice, a pleasure to do business with!! Everything was always clean and well lighted. I would recommend Uncle Bobs Storage to anyone. Thanks for a good experience!!
Jasper was extremely pleasant, and professional. She was knowledgeable in every aspect of the rental process which made the entire experience pleasant.
Went in to pay my bill and the associate Teri was very professional with a great personality...We talked for a while and she allowed me to give her some encouraging words..
The clerks that run this storage unit were very professional and knowledgeable. The unit was very clean. I could have used anyone, but if I need storage assistance again, Id return to Austells Life Storage.
Sandra was a great help.. I was late to clean out the unit, but she waited and was very helpful.
We needed a storage unit for a few weeks while we prepared for a home buying/selling experience, and this place was great. Excellent prices, excellent customer service, just a great over all experience. Ask for Alex!
Your customer service a automated service suck. I try to cancel me contract they would let me im in a finacial situation they keep withdrawing money with that out my consent. I will never rent a storage ever there actions speak Lauder they dont care a about the consumer. Needs is the sad true
One of the most clean kept up Storage units I have ever used. Alex thanks for making it a great experienceThank you so much Alex for helping me in a difficult situation that I was going through.
I have nothing but great things to say about Shaketa and her staff w/ their great customer service delivered everytime w/ a smile!! Great job will highly recommend to orhers!!!
I was really impressed with this location. Everything looks clean and organized and Alex is really knowledgeable about his business. I do recommend this storage place and definitely feel safe leaving my stuff here.
Stopped by to check out the units and the rates; Bradon was very informative and helpful in telling me pricing and what I should look for during my move. This Life Storage was very clean and Id recommend this place to others!
Shaketa was extremely helpful! The location is secure, clean, and everything was handled in an extremely timely fashion. Will stick with life storage for my storage needs.
Great place for us as we needed safe long term storage. Never had any issues. Would recommend this place to everybody.
I had a great experience with this location. Friendly and very accommodating staff. Jyra & Shekeeta were FABULOUS! I would definitely use this place again if needed!
Shaketa is something else. She is a great store manager with excellent customer service. God bless her it should be more like her.
Great service. I dont like to type so this is short and I like to service that they provide never have I had a problem.
Jasper was great and helpful in my rental today. Very clean storage and excellent security
In the 3 years I had to store my furniture(glad its over) Joey and Alex were ALWAYS the funniest, patient guys and their professionalism speaks volumes thanks for everything guys Ill miss you both!!!
I am so satisfied with the service offered here especially the staff Jyra who is very professional and helpful to me. I gave her a thumbs up.
Great place the experience 5 star
Very clean facility and extremely friendly and helpful staff! Alejandro is literally the best! If I ever need to store anything again in the future, this will definitely be the place I go!
Antwuan was great! He was friendly and very attentive to our needs. Thank you so much for everything!
Brandon was helpful getting things done. He made moving units way easier than it would have been had I done things online myself
I had an excellent experience with this company. I used their service for 2 years and never had a problem. I would use them again if necessary.
Very clean and safe, you always see the Manager, Alex working hard to keep it that way and he is very nice and cordial. Altogether excellent experience!
Great customer service! Alex did a thorough job with everything and had incredible energy. Well pleased!
My experience with Jasper and Shaketa was great. They were super friendly and really sweet
Very friendly and professional. Shaketa and Jasper gave excellent service. They fully explained ecerything. Fully recommended
I had a very good experience manager on duty was great and very helpful and storage facility was clean
Alex is great!!! Best customer service around for storage facilities!!! Great property and kept us smiling .
This was the first time to use this facility. Great staff, clean and best experience weve ever had with a storage facility. We highly recommend this location.
Temka provided great service and is very knowledgeable about Life Storage policies and procedures. So far Im very pleased with the service.
I found the staff very professional and always willing to assist me. The storage facility and the office were always clean and well kept.
Really nice and clean property, The manager, Alex is nice and attentive, I always see him working to keep the place clean. I strongly recommend this storage facility!
Excellent service best Experience I ever had. Would Recommend if Storing anything. Alex was real Professional.
Perfect experience dealing with Antwan! He was very informative and a joy to deal with! 10/10
Troy is awesome! Always professional, and accommodating.
Shaketa is very helpful and funny. Please do yourself a service by visiting Life Storage on Austell Rd.
Excellent customer service, friendly,cooperative and understanding Joey and Alex was wonderful and very knowledgeable they are wonderful people to do business with I will recommend them to anyone
I was out one day looking for the best place and price to get a storage unit, I came across Uncle Bobs and this nice young man, Greg helped me with all my many questions. Thanks.
Opened a unit with Alejandro, and he was very easy to work with! Facility is clean, simple, and friendly!
When I say WE ARE FAMILY WE ARE...my family has been with this location for over 5 years well in four different units. Over the year the staff has been warm professional & ALWAYS HELPFUL
Clean storage units and great management staff. The manager Alex was very helpful and attentive to my needs.
Ive used this place often and love it. Always will come here because I will always receive the best service from Alejandro
Shaketa Crowder, super awesome an made it very comfortable during the process of getting a storage with life storage, thank you Shaketa Crowder for all you help😁😁😁
Jasper was perfect and helpful in my rental today, very satisfied.
Nice clean facility. One of the managers there named Jyra was very helpful. Thanks
Bradon is very helpful when I visit and the place is always very clean. I look forward to going because Bradon is always such a friendly worker
Great people. Great experiance and easy to work with. Very friendly and helpful. God bless yall
Temeka has very good customer service skills and she is awesome to work with thank u so much temeka
Shaketa is the i recommend that you go to life storage on austell Road and ask for shaketa Crowder she’s the best to help you out..
Alejandro is the bomb he makes sure he keeps everything so clean and well maintained, and he has a great personality!!
Ms Karol, she is an enhancement to your company and I pray that she continues to work here and shes very very professional
The move in process with Shaketa was easy and great. Great customer with her.
Shaketa was very professional and friendly when making my payment. Thanks a lot for being patient with me.
Awesome customer service!! Alex is the best and knows his stuff. The place is very clean
The lady there today is super nice. She was helpful and kind.
Very kind staff. Troy is the best .
Shakets is very knowledgeable and patient. Great young lady
Antwuan was very patient and helpful throughout the entire move in process!
He showed me the unit and he was very helpful and informative
Shayla was awesome. She made everything so easy.
Alex did a good job life stories thank you very much
Great staff. Very helpful and would definitely use them again.
Loved the service Shaketa gave. Will do business here for a while.
Just moved merch in yesterday. The staff is very helpful. Very clean.
Ms. Crowder offered amazing customer service to me as a new customer.
Shaketa rhe manager has been awesome and very knowledgeable please visit this location.
Sheketa did an excellent job explaining the rental agreement.
Sandra Salcedo has been great help.
Alex the store manager is extremely helpful and the property is well kept.
Great customer service, clean, and organized. Great experience overall.
Came to rent van and Shaketa was awesome again!
Shaketa was very professional and very helpful answer all my questions
I.m so verry happy that I have showed life storage and would be more then happy to
The pay portal was down and I couldnt get in contact with the staff to pay so I incurred an extra fee
Best prices around, very clean and safe facility.
Israel was a great person. He was wonderful
Shaketa was excellent help. Very knowledgeable
Awesome experience. Great service by Alex
Very friendly and helpful. Great prices
Jasper is super sweet and friendly.
Awesome staff , clean units, very well maintained establishments
Antwuan B. has great hospitality and was very friendly
Shaketa was very nice and awesome!
Assistant manager is great and was very helpful
Great customer service! Great prices
Alex and Jose always provide great service.
Sandra good customer service
Shaketa offered great service.
Great facility, friendly and helpful staff.
Convinient but priced, keep going up every year
Really nice and helpful employees.
Mrs. Shaketa was awesome!
Shaketa is a great manager.
Excellent security very clean!!
You ate ate the best. Motivated Movers.
If I could give it no stars I would!
Excellent experience!
Great customer service!
Friendly, safe and clean environment
Great service from Shaketa
Shaketa was great!
Clean. Great staff!
Shaketa was great
Antwuan thanks for the great assistance
Theives
ANTWAN WAS AMAZING!!
Excellent service!
Great custoner service
Alex is great
Awesome service
Very friendly
Great service!!!!!
Awesome!!!
100% Recommended place and above all the kindness of Puerto Rican Friends (Alex and Joey) 👍
Shakita gave friendly service very helpful
It is a very good storage, and very good cervicios.
Beak
Total reviews rating 4.8
177 Reviews for Life Storage - Marietta 2023:
Review №1
2022-03-03Troy was very helpful to me today. We needed a light bulb changed in my mothers storage unit. So while he was very helpful, nice and sincere and I appreciated his Customer Service, I am not thrilled that her storage fees have increased yet again by $36. Working on clearing out said unit ASAP. Thanks for your help Troy!
Review №2
2022-07-26Very detailed and professional! Made great recommendations based on what I actually needed vs what I thought (which was originally a space that was too big). Definitely recommend coming here! Troy helped a lot when it came down to good pricing for different types of units and made the entire process quick, easy and fun. Thank you so much!
Review №3
2022-07-27Amazing customer service. Troy was very patient with me, it is my first time renting a storage so I had a lot of questions. He guided me through the process and helped me make an educated decision. Much appreciated 🙏
Review №4
2022-07-26Todd was very polite and patient with us. He had no problem with driving between locations and making sure we picked the right storage for us. We are moving from Alpharetta to Mabelton and we’re actually looking at a bigger space than we needed. He helped us pick the right space for the things we needed at a GREAT price and even gave us some tips on what to package. Extremely friendly towards us and showed southern hospitality! If I could give 10 stars I would!
Review №5
2022-06-20Manager offered some wonderful customer service. I have been doing business with Life Storage for a year and the service has always been excellent.
Review №6
2022-08-22The Life Storage facility located at 3150 Austell Road in Marietta is always clean and the space is well lit. The facility manager, Troy, is professional, knowledgeable, efficient and pleasant. I couldn’t ask for better.
Review №7
2022-07-28Troy was excellent at getting me set up for my rental. The customer service was exceptional .
Review №8
2022-04-04My experience with this company was made five star purely based on the customer service of a Representative named Nesha. If you ever see this Niesha thanks again your awesome
Review №9
2021-11-02Hello My name is Mike Brown.Troy is the true example of customer service. He handled all my needs and provides a clean storage space for my items. Thank you so much for being a great example of how to treat customers. I enjoyed the experience. Keep it up and reward him greatly.
Review №10
2021-09-18Troy is an absolutely superb employee at Life Storage! Because of him I am a repeat happy customer! He exhibits the best in house customer service that’s unbeatable in most industries. His super helpful demeanor is sooooo pleasant and a nice attribute! The property is always clean and well maintained.Thanks Troy for the exceptional experience!