Outdoor services
Yes
Life Time in Duluth
Categories
Location on the map
Duluth, Gwinnett County, Georgia, US
Service options
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Phone: +1 770-495-7800
Site: https://www.lifetime.life/life-t...
Site: https://www.lifetime.life/life-t...
Opening hours
- Monday:4AM–12AM
- Tuesday:4AM–12AM
- Wednesday:4AM–12AM
- Thursday:4AM–12AM
- Friday:4AM–12AM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Life Time in other cities:
Comments (199)
One of the best managed Lifetimes on the area. Always clean and well stocked. Repairs happen quick. Prefer this over the Alpharetta and Sugerloaf facilities.
Friendly staff, great amenities, and not too crowded. I like this location better than the sugarloaf location because it’s less crowded, cleaner, and has the keyless lockers. Also, I enjoy the updated amenities and lately the staff has been super friendly and accommodating. I always leave in a good mood
And I attended a yoga class this morning which was being held outdoors near the pool. The instructor was Aurora and she was fantastic! Her gentle way of talking through the postures made the class so enjoyable. She gave modifications and variations to help all levels be able to get the most out of the class.Wanna see a school bus built out into a tiny art studio/ home on wheels?InstagramThatBohemianArtBus
1. Poor communication about cancellation protocols2. In-person requirement to cancel even after consistent miscommunication3. Lack of alternate options4. Excessive emails/communications to try and engage membership but poor customer service in all other operations (membership management, etc.)Businesses, understandably, operate based on their abilities to recruit members. But the membership retention here should be terrible. I would have probably placed my membership on hold for two months (and paid the fee) and then returned indefinitely but because of the mishandling of this as well as the miscommunication I will not be using Lifetime fitness again. Less about the money and more about the completely sub-par customer service. Its great until you join. I also think they push personal training on you in a way that can feel forceful so if you join do the free session but be prepared to consistently decline those offers. Another example of being income focused rather than customer focused.On a side note, everyone but management is really nice and professional.
Great service love the classes everyone their is so friendly
We purchased our gym membership so that my kids could swim during the colder months - the indoor pools super nice and has a great beach entry for kids. It was great for the first month!My first less than great experience with Lifetime John’s Creek was a female pool manager curtly yelling across the pool for me and my kids to get out - no explanation, just get out of the pool. I assumed the lifeguard needed a break, but after 30 minutes I went to the front desk check.The front desk employee responded that yes, I must have got them wrong and that the pool was closed. When I showed her the hours posted on the website, she looked confused and went and got a different manager. He immediately starting apologizing and saying that we were shooed out of the pool because they thought we weren’t members as an outside swim teacher was teaching toddler lessons nearby and they assumed I was part of that since I have young children.On the most basic level they couldn’t even be bothered to *ask* if we were members before telling us to get out? And even if we weren’t members before - being told abruptly to leave wouldn’t have endeared me to register. Not only that, but the employees working at the front desk didn’t know the hours for the pool, nor were they willing to double check. Had I not already known the hours, I would have just had to take her word for it and left.Still everyone involved (minus the female pool manager) was very kind and apologetic, so it was easy to move past this experience.The most recent experience -and the one that I have now cancelled my membership because of- is in regards to the outdoor pools.In April, a pool manager tested my 4 yr old daughter for her 25 yard swim with the promise that she would get to go down the big slides when she passed. He also said that when my son (almost 3 yrs) was ready to test out that he could as well to go down the big slides. It is important to note that there is nothing on the website regarding height requirements for the slides, so we took the manager at his word and didn’t think anything of it.When the outdoor pool opened my daughter was so excited to go down the slides and has been having a blast. My son was super excited to do that with her and had been practicing to test out. This weekend he finally felt ready and tested out with the lifeguard and manager on duty encouraging him to keep going and he’ll get to go down the slides! He was over the moon when he passed and was so proud to get his wristband.This was only until he got to the top of the slide and had the lifeguard on duty there tell him he wasn’t tall enough and neither was my daughter. Needless to say, both kids were heartbroken.I should say that I have no problem with there being rules. The lifeguard at the top of the slide was just doing his job. As for the 2 different pool managers and lifeguards that tested both of my kids in addition to the many lifeguards that had let my daughter go down before, what is the deal? How do so many people not know what is going on at their place of business?I went to cancel my membership as I already have a neighborhood pool and continued with this one so my kids could slide down the slides. I was told by the employee at the desk that the member services team would contact me by phone since this cancellation was outside the usual realm. Instead I just got a quick email from them with “It has been our pleasure to serve you in your healthy way of life goals and aspirations.” I then tried to reach out both by email and phone only to be completely ignored.I highly recommend going anywhere else for your fitness journey. Lifetime has great amenities and fortunately there are other Lifetimes nearby. This one just happens to be a special kind of disaster where no one seems to know what is going on, nor do they particularly care about resolving any issues. They are also frequently understaffed so that certain amenities are not available at any given time. The membership is too expensive for that kind of service or lack thereof.
I very much like Lifetime and I even worked at this location at one point. I use all the facilities so for me it is worth the price. It’s also nice being able to freeze my membership when I go out of the country or if I’m using it less. I would put 5 stars, but I cannot due to a few reasons. This was a gold club and not too long ago became platinum, so my membership got more expensive automatically. Which wouldn’t bother me, but I have been to a number of platinum clubs up north, and they were nicer, particularly the pool area (cushions on lounge chairs and better lounge chairs in general) so I don’t understand why they went from gold to platinum (extra shampoo?). They used to be a 24 hour club, which I took advantage of sometimes. I get that it’s Covid times, but they limited the hours before that too. Also, I loved when they had the outdoor hot tub running in the winter. That was the best. Who wants to sit in a hot tub outside when it’s 90 degrees out in the summer? At least this location lets me walk around outside, and keeps the pool filled, great after the sauna. Alpharetta location used to keep their outdoor hot tub on in the winter too, as recent as last year, but this year everything is shut down and drained there, major bummer. So in conclusion, Lifetime is the best gym ever (in my humble opinion), and I will keep going here.
Nice gymOutdoor pool clean 👌Indoor pool nice 👌Showers and family room are dirty most of the time, hair everywhere on the floorNot clean enough 😕Definitely can clean more
Been coming to this gym since 2008. Love the upgrades over the years. Staff have always been awesome. It’s been my go-to gym.
So there’s an employee here that goes by Jeff Bolton. I came in to get a membership and he quickly denied me and was rude for absolutely no reason. I had to go to a whole different location just to sign up. I went to this location once to ask around about Jeff, and absolutely no one had a good thing to say about him. The fact that he’s still employed here amazes me. If you choose to get a membership at this location, avoid him. People have told me crazy stories about him trying to intimidate people because a ball rolled his way to him walking away from potential members who couldn’t speak English well. All in all Jeff Bolton is the main reason why this location is probably the worst in Georgia. DO NOT COME TO THIS LOCATION!
Amazing fitness facility. The children love the pool and the play area. The fitness classes are excellent and fun regardless of fitness level. I was visiting the area and was a guest and I felt pampered and welcomed at every step.
One of the best fitness centers in the area. Clean, plenty of equipment, friendly staff and patrons, basketball courts, pool, sauna, free towels, sanitizing stations throughout, cafe, and spa. It has everything I want and more!
Terrible experience at this location and this location only. A worker named Jeff Bolton has a bad reputation and after one meeting with him I understand why. He try’s to intimidate people and is quick to be disrespectful and rude. I have also heard poor things about the gm as well and this is probably why Jeff still works there because the gm and him are very alike. The two should not be employed. Jeff should be fired immediately.
Relocated to Atlanta in fall of 2017.As a silver sneaker, I was able to attend other local gyms( who participate in this program for free). Going to Lifetime in Johns Creek was a game changer for me. I have been to several gyms in SC and not new to gym. I did not mind paying $79.00/ month because you get what you pay for. Lockers are always clean including clean towels. Service staff, front desk staff and administrative staff are professionals and helpful. Workout area, studios arealso clean not cluttered. I highly recommend this place where I am proud to take my grand children. Feel blessed to have Lifetime within my vicinity. Thank you and keep up the good work!
The gym closes at 10pm on WednesdaysI got there at 9:35pm tonight and the doors were locked. The lady working at from desk saw me at the door and she was next to the door. She totally ignored me. I understand she wants to go home but she could at least talk to me and let me know but no she decided to ignore me. I saw members leaving and I asked them what time the club closer and it was at 10pmNo reason to closed the doors earlier if the gym is supposed to close at 10pmMakes no sense !
I am a charter member at Lifetime and I absolutely love it. From Jeffs Spin Class on Saturday morning to Joshs dance classes on Wednesday Im addicted. Its super clean, the staff goes WAY beyond and the equipment is fantastic. I truly feel it is my fit family that got me through a divorce. Sitting at the outdoor pool is super relaxing and my meditation. Ive started doing yoga and boxing with a Trainer. The restaurant is healthy and yummy and I sometimes go there on my lunch break. Lifetime is the reason Im healthy, happy and getting fit. Thank you for going the extra mile.
I read the poor reviews about Lifetime fitness before I joined but didnt want to believe them, now we are paying the price! Our family has attended for several months now. We joined mainly for the swim team and swim lessons that we were told my kids could take while I worked out. (not true, you must be in the pool area during the lessons even if they are great swimmers)The pros: The fitness equipment and most personal Trainers are top notch. The group classes/instructors are amazing!The negatives: We were deceived in order to get us to pick them over One Life fitness (which is the one we wished we would have signed up with) We almost cancelled the membership right after joining when we realized several things we were told just were flat out not true. My child wanted to be on the swim team there so we decided to deal with the disappointments with the price, some staff members, less features than we thought, etc... But the pool staff is horrible! They hang out in the back together and are not friendly or helpful. They are also very disorganized, lose paperwork causing wasted time for members and flat out rude at times. I was turned away for being 5 minutes late to a swim appointment (2 minutes of that time I was stuck at the front desk waiting my turn to check in). They are also the only gym in the area that does not have a lounge inside the locker rooms. I recommend the YMCA in Cumming or OneLife Fitness if you are looking for a more cost efficient option with better customer service.
This is a great gym and bearing in mind the size and how popular it is I think the staff do an epic job at keeping the place tidy and well kept. Kit is always in good condition, showers and changing facilities are clean and tidy. Towels are always available and staff are helpful.The facilities offered are great, b things can get a little busy at times, especially on the weekends, but there is generally space for everything to happen.Great gym.
We have been a member for 5 to 6 years. We have never experience anything bad until the last few weeks. I take my son to the night runs for basketball. The first week they stole his slides and then the follow week someone walked out of the ftm with his basketball while he was playing 5 on 5. Talk to the manager the next week and he said he looked at video but before we could come up with a conclusion we got cut off. I called back twice and haven’t gotten a call back since to resolve the issue.
Your typical lifetime, clean, friendly, great towel service. Good squash courts and very friendly professional. Enjoyed my first stay and games at a squash event.
Always a great time and very clean compared sugarloaf.
This gym has a ton of amenities and all lot of good things going for it. But what amazes me the service fee charges they tack on each time you make a small change to the membership. For instance, if you add a family member to your plan, there is a $10 service fee, and another $10 service fee if you need the same person removed. So in essence, $20 for 2 mouse clicks. Because all the service rep did was open my account and add/remove the service member with a few mouse clicks. It didnt even take her 5mins to do the task.
Surprised to see that the rating for this facility was lower than 3 stars. It is an overall clean and organized facility. Trainers are very knowledgeable and professional. They are very patient and encouraging to help you achieve your goal. I agree the shower room can be cleaner. The women’s locker room is clean and always has sufficient supply of clean towers. There are plenty of well thought training / dancing classes to choose from. Since I am not in the late crowd, closing at 12am didn’t bother me.
I love this gym. Equipment is always being changed so it’s always new. Facilities are spotless. Kids club is amazing, the only one I would trust my kids with.The outside pool is great. Special shout out to Jordan Allen who does a fantastic job managing the cafe outside, even personally bringing food items when they are only available inside.
Didn’t get her name, but the Woman at the front desk around closing time is very professional and friendly. Helped me get set up with a temporary card since I didn’t have one. Was the only one that offered to help me with that after going to multiple locations and having to be searched up in the system. She also helped me set up my profile picture and clearly knows how to run the front desk properly.
I highly recommend this club over every fitness facility Ive ever been to! The staff is amazing and this is much more than just a gym. Lifetime offers top of the line equipment, instructors, staff, boutique fitness classes (includes with your membership), a spa, hair salon, nail salon, steam rooms, saunas, rock climbing walls, indoor and outdoor pools with water slides and food/beverage services, and a very nice childrens center. Management is very professional and I would consider this a luxury health and fitness club. There are also social events and many friendly people that get together for social events there. I got in the best shape of my life by training with Crystal and attending different group classes offered throughout the week. You will not regret getting a membership here!
Great gym. Always clean. Staff always smiling and helpful. The parking lot is always packed but the place is large enough that I never have a problem finding a machine. It’s a little pricey but you get what you pay for and the price is worth it to me. Well run place.
This is a high end gym with excellent equipment and staff. Management took it on themselves to learn my name so they could greet me every time I walked in. To me the gyms greatest perk is their indoor pools, being able to swim year round is the main reason Im a member, that and they partnered with my employer to give me a reduced membership rate!
I got to the the gym 35 mins before closing and was told I couldn’t come in . I pay $164 a month for myself And family of 4 and drove 30min to get a quick workout . If you are not going to let anyone in the last 35 mins in make that clear to your clients on the website and app. This is poor communication coming from an elite gym .Ignoring someone knocking on the window also isn’t a good look when you are taking care of your client . You have had plenty of toke to get a better game plan together .
It’s a really fun place to entertain others and a nice greeting. When you walkIn.
This is awhile back. My cousin came from korea for a month so I got him a membership and told the person thats signing me up I only want the membership for month and going to cancel after the month and he told me to come like 2 weeks or before he leaves to remind him to cancel the membership. So I did that and I thought that was it the membership is canceled but nope I kept getting charged monthly without noticing after 3 months have gone by . So I went to management ask for a refund and at first they told me they cant do anything about it cause I dont have any proof lol so I checked my phone looked through the text and found proof saying im going to cancel the membership so they had to get me back my refund and they were so rude and unprofessional . What would of happen if I didnt have that text as proof lol shady ,dont bother messaging
Rip off. Reinstated my membership hold and never sent any reminders or info. Stated they emailed me, but nothing in my inbox, junk mail, or trash. Interesting they send a million other emails but the “important” ones never got to me. They charge an arm and a leg for wonderful facilities, but they do NOT care about their members one bit. I lost my job due to covid and didn’t even realize autopay was happening on a cc that I don’t use. Spoke with Dustin in customer relations who didn’t even try to help or show any concern. During these times a multimillion dollar company does not care about their patrons. Not interested in ever going back based on lack of human compassion. Give your money to small and local businesses!!
I understand the club being a family friendly environment, but it’s hard to enjoy a work out with children playing on equipment and running around upstairs and in the locker rooms. Though this is a Gold club, I have been to other Gold clubs and their locker rooms are much cleaner, these locker rooms are by far sub par from the lockers to the showers.Even with the new gym hours, the locker rooms are still not as clean. Possibly, Lifetime should start Penalizing parents who allow their young children (7-14) just running around and use equipment that adults should be using.This club is by far the least relaxing place to work out and a waste of $79 a month I am taking my membership elsewhere.
As a women whose been in customer service for 12+ years, I know how management should be ran. Lifetime Johns Creek is by far the worst management Ive seen at a gym. Armando is the rudest manager Ive come acrossed in a long time. He is very UNPROFESSIONAL and clearly doesnt get the concept of privacy. I tried to cancel my membership and he has the audacity to try and use my personal life against me. WHICH WAS VERY RUDE and again unprofessional. Hes also apparently very forgetful. If youre paying $80 a month for a gym I would expect nothing but the best and most professional in every way. The fact that you have someone like this in management is only hurting your business. I will no longer pay $80 a month for a gym that clearly only cares about money.
I love that time when lifetime was open until the midnight. It may be in Virus Outbreak time but still some of people only have time when they get off the jobs. It limited people which is want to have a free time to work out. And anyone who in this lifetime membership for paying almost 100 per mouth, however customer only wishes to have more opportunity to choose in free time to work out. Thats the only point that lifetime choose to close early let me feels uncomfortable!
Great facilities and staff. Theres plenty of equipment to go around so you can always keep your workout flow going.
Like others, I’m really not sure why the reviews are so low. I have been an on and off memeber since this facility opened. (Finanaces we’re always an issue for our family with the economy). Finally, I worked out a plan with them because of my financial issue and they were happy to accommodate my needs. I always find clean showers and clean locker rooms. I always get the equipment I need. I once heard a guy complain to the staff about the steam room but he just came off as really entitled and was very rude to the staff. Maybe all these 1 star reviews are also entitled or maybe they are legitimate issues. All i know is in over 7 years with this gym i have never walked into an issue.
Fantastic facilities and amazing staff. Great job at making you feel comfortable as well as welcomed. Group classes are great. Very spacious. The locker rooms as well as the fitness areas have always been clean. Basically everything a gym should be and more. They gym also has a service to allow parents to leave their kids for up to two hours while they work out, and my six year old absolutely loves it. Some days I have to drag myself to the gym just because he wants to go so bad.
They are extremely unprofessional. I just moved to here and was looking for a new gym to join. I was giving a great deal by a manager named Adam of only $75 for a two week trial period (sarcasm). Even though the price was steep I agreed because I was told I would be reimbursed in full if I was unsatisfied. Needless to say I was not happy. They spared all expense necessary on the weights to make sure to have a nice salon that never gets used. They also MAKE you meet with a personal trainer even if you do not want to. I told them several times that I had no desire to do so and they made me meet with him for an hour before I could go any further. So, when it was all said and done I called up to speak with Adam 3 days before my trial was up and was given the run around. I finally spoke with him and he was conveniently leaving town at the time I needed to come in and sign my cancellation. However, I tracked him down and got my cancellation signed by myself and Adam both and at that time I was told I would be reimbursed. Well, a few days later I was charged for the next months fees and was never reimbursed my first payment. Well, do you think I was allowed to go workout this month which I have clearly paid for? No way! I was never given my money back I was promised and on top of that I was charged again for a month I was never there. So it has been over a month now since they promised me both charges will be reimbursed in full, but of course they have not. If youre looking for a great gym I recommend you look elsewhere (Atl fitness, LA fitness, Crunch, etc).
Ive been a member since around 2009 but left for college and recently been back with a guest pass. This place has changed so much for the worst and the price has gone up. The place is no longer 24 hours and its so much dirtier than it used to be, at least the bathrooms. It used to be free to go to any lifetime fitness club but now on top of the price raise, it cost more to go between clubs. Also Jeff Bolton was rude and unhelpful.
This review is nothing against the employees of the facility. I canceled my membership two days ago after being a member for years. The corporate policy regarding C19 is unscientific and illogical. Decades of peer reviewed medical studies have demonstrated that masks do not prevent/slow the spread of viral respiratory illnesses. There is also no correlation between mask orders and improved outcomes. Germany, Poland, Austria and so many other countrys data has proven this.Lifetime Fitness is also no longer allowing those with medical disabilities to be exempt. Discrimination isnt ok.They have signs all over the gym that say wear a mask until actively exercising. Meanwhile, members are breathing hard and heavy on the stairclimber, treadmill, during high intensity training, and in the free weights area. All of these activities are spray clouds of microscopic droplets (with germs and viruses) all over the gym.That doesn’t concern me, not in the least because Im aware of the virtually 100% survival rate of C19 (per CDC stats). This is also why we have an immune system. Those who are most vulnerable (those over 70 with multiple chronic conditions) should stay home if concerned.If Lifetime Fitness was so concerned about “the spread” shouldn’t they make people mask up during workouts?It also hasnt been nice these last several months to see masks littered throughout the parking lot. It devalues the establishment further. Corporate policy should not be based on hysteria. It should be based on science, logic, and an adults right to choose..
We have been members for 6 months and have loved everything here. Aquatics, gym, kids center, parents night out. Absolutely worth every dollar for a fam of 5. We spend so much time here. As the unfortunate C-virus scare is upon us, I have witnessed every department cleaning on top of their regular (suberb) cleaning duties. Carla and friends in ops , front desk personal, Kim in activities, Jo and friends in kids, and all through out the club. The staff really care for the members here and it shows. Excellent facility that I will be a supporter of for many years to come.
Love the Lifetime experience, Ive been a member for 8 years. However, Im not thrilled that the outdoor cafe is closed on a Saturday afternoon. Maybe, its a anomaly.Also, my wife told me that last week the womens locker rooms had no towels, but it was around 6:00 so Im sure that is prime time so I understand.Overall, Ive a happy member and will continue to enjoy my club.
Front dress employees are great! Dimitri always has a smile on his face and greets customers with respect. The place is always clean and stacked with towels. great gym as it’s very open and organized
Gym isnt terrible. I really enjoyed the group fitness classes. The amp, CRT, step, insanity, etc etc. Overtime Time my priorities changed and I no longer could justify paying for the membership. Im thankful for the time I was able to enjoy there. Great facility if you love fitness and have extra cash to burn.
The facility is good with crazy swimming pool rules for kids to play in 2 ft water. The lifeguard just hang around and watch kids. We are paying so much for this club where our kids who knows how to swim can’t even play in 2 ft of water. I wouldn’t recommend this club for swimming lessons.
Was a member at this lifetime for 3 years or so. I’ve got a few family members that are still members. Met with Jenna and told her my situation and she was super inflexible. I told her I was back in Georgia for 10 days. She told me that they have 1, 5, and 38 day passes. Apparently she was restricted from offering anything accommodative from “corporate”.She generated literally zero goodwill with me even though my family has been going there for a long time which you think would be worth something. Plus if it meant I might re-sign-up in a year or two if I come back to Georgia. One would think that, being a smart salesperson they would’ve tried to generate some goodwill by helping me a little (in all likelihood I would’ve signed up for a 5 day pass if I felt they were being helpful). But because of her inflexibility, I will sign up elsewhere (la fitness or anytime fitness) and likely when I do come back to Georgia I won’t be joining lifetime! But it is what it is! One would think a gym that has a strong brand presence would be more long term focused with customer loyalty but apparently not.
The Johns Creek location has amazing members and friendly team members that truly care about what they do. Love the fact I don’t have to worry about waiting for a machine or piece of equipment even during peak times of the day. Then when I go to the cafe after Leila always remembers what shake I like. Lastly, they offer great corporate partnership programs that make an employees use the club to get additional monthly savings.
I tried to canceled my account in November 2017 since I need to go out of the country for a long period of time. The account manager Armando recommended that I should put my account on hold instead. However, he did not inform me that there is a $15/month charge to put the account on hold. When I get home, I received an email stating that there will be a $15/month charge to keep the membership on hold. I sent an email back to the account manager to request the cancellation, she did not reply to my email. I went back to Lifetime Fitness to cancel the account, 2 months later when I check my credit card, I had been charged $15 twice to put the membership on hold. I honestly never thought I would experience this in Lifetime Fitness! What a dishonest act that they have done to me! I have called them again today, hopefully they will stop the recurring charge or I will have to report it to the consumer report.
The lady at front desk at night has no clue how to take care of customers... rude and cluelessShe doesn’t know how to do a guest pass using Lt bucks and because of her i couldn’t take my guest with me. ...Very unprofessionalShe is not a right fit.. after 10 years being member i have encountered same unprofessional behavior many times by this specific person and it’s unacceptable!!
It was the staff, the atmosphere and the athletes (neighbors) that came to work out. Everyone was so nice, clean and it stayed open late... I was invited and the company made me feel like I was a part of it.
I’m really surprised at all the negative reviews!! We’ve just passed our one year mark of being members and we really couldn’t be happier! I have three kids 3,6,&7 years old who love the day care so much that they ask me to go to the gym everyday (it’s the BEST motivation). From Ms. Jen, Ms. Joe, Mr. Luis and Mr. Evan (amongst so many other!) in day care to Pamela who signed us up and gives the girls hugs every single day all the way to Jordan In the cafe who remembers my order- I have zero complaints. There was a time that the basketballs were all broken and terrible so I sent in a request online for it to be addressed and someone called me right away letting me know they working on it...and there were new balls a week later!! I was really impressed. I have no intentions of leaving.
This place was okay. The locker room place is really dirty though. There are towels all over the ground and it is a mess. However, the pool service is good and the gym. However, I was part of the recent incident that sent me to the ER from the chlorine malfunction. I dont blame it on Life Time though, its an amazing place
I canceled my membership , but was charged again and again and again anyway. Dont get ripped off. There are lots of gyms out there that cost less and filled with more than enough equipment. Shop around.
I always visit this facility when I am visiting Atlanta. I find it very satisfactory and well kept. The lockers, shower and towel facilities are very convenient. I am very satisfied with this gym and the fact that there are numerous facilities that I can go to even when I am on the move. Further, the lifetime magazine is full of excellent advice and great tips on eating healthy and staying fit. Way to go LIFETIME ... keep up the good work !!
In my 8 years of being a member of Lifetime Fitness, I have NEVER EVER EVER been told I can’t shoot with my father... Let alone get KICKED OUT, which just happened. Very disappointed with the general manager that works here. I have seen many children doing things with their parents and nothing has ever been said. Just because I’m 25 years old that shouldn’t justify anything.
The staff at this location is super awesome! This club has state-of-the-art amenities! My favorite are the squash courts!
Edit: The review by Jeff Bolton seems to be a conflict of interest to me since he is the manager at this location. I also added a picture of the date I cancelled. To which I was still charged into March. However, I only did recoup the charges from February and March. Very sad to see from such a reputable organization.If you want small monthly fees added without your discretion and not have your membership cancelled when you physically sign their form, then this is the perfect place for you! Mishkat have me the run-around and tried to pass me off to someone below him who hasnt called or responded to any of my communications.
The customer service at this particular location in Johns Creek, GA is inefficient, has lack of true customer service skillset, inattentive to my needs, unresponsive to my messages, and when you do finally get member services management on the phone, they are truly NOT listening to your issue that you have been trying to resolve for 6 WEEKS with countless voicemails, paper messages, pop-up visits to the gym to speak with management (whom were never available), and numerous calls to corporate office, who just refer you back to your local gym. A total waste of time, energy, and money in my opinion. Total lack of respect for my time and I am a new member. Disgusted!! Finally after talking to Kaitlen at Johns Creek, all she had to offer me was a mouthful of apologies, some LT Bucks, which I dont need and $40 off my member for two months. NOT SATISFIED.Renae
The gym is clean and the staff at the front desk are friendly, but my God, the cafe staff are plain rude, i ordered a smoothie and got my number and put it on the table, 10 minutes later one of the workers takes it away, not sure why because i was waiting for something i paid for, then 20 minutes later i was getting really mad and so it went up tot he cashier and told him that i didnt get it yet and he was so rude and annoyed about it and he didnt seem like he believed me and so he looked through the history to see if i was lying or not, i wasnt, and then he told me to go away and sit down and then stormed off to make it, didnt take too long but it was very frustrating to see staff at a place like lifetime act like that. Not happy with the cafe but the gym is nice
I love this gym pleasant staff and clean facility. They do need to look into the taste of their purified water.
I joined the club because I wanted to take advantage of the pool. Whats not explained or emphasized enough during the enrollment process is that from 4:45pm - 9:30pm the pool (lap and leisure) are reserved for swim team practice or youth programs.While not ideal, I had moved my schedule around to swim before bed instead of after work.Now however, the club has decided to drop the 24 hour format that I joined under an close from midnight to 4am (Ive heard four separate reasons and the one I believe most is the one the GM denies hardest). Since I usually found myself leaving at midnight thirty, because I had to deal with the extreme limitation on the available pool hours, I find the club has lost all value.There are many options in the Atlanta area, many much more cost efficient than Lifetime, any New Years Resolution club shoppers should explore those fully before considering Lifetime.
Sure, this is a great gym. Yeah, there are a lot of amenities. Its clean, lots of equipment and activities to do, and people are relatively friendly - note that the people who ARE friendly to you are the ones who do not benefit from you directly, ie, the cleaning staff, the rock wall attendants, the lifeguards, the people at the front desk. Everyone else (membership associates aka salesmen, personal trainers, etc) is pushy, glaring, and definitely not very friendly. Im sure that when they look at you, they only see dollar signs.I was informed by the salesman when I got my membership that I could cancel it anytime. He reassured me that when I went back to school in the fall, I would be able to cancel it, no problem.So I went in to cancel, and was informed that in order to actually cancel my membership for good (as in, no more paying monthly membership fees), it would take a full billing cycle (a month). So when I went in at the end of July to cancel, I would actually not be done until the end of August. Um, excuse me? Im paying for a full month that I actually wont be using the gym? And I could cancel anytime?Yes, you CAN cancel anytime. It just wont take effect until the next billing cycle, he informed me.This is a tricky and misleading statement, one that they use to take advantage of unwary and trusting customers. I read their policy when I signed up, and assumed that the end of the billing cycle was at the end of the month, and thus would be cancelled for the next month, but alas I was wrong.There are a whole host of other things I can complain about too:- They are disorganized with their summer camp activities, or any other activities they try to put on for that matter. There are a lot of confused people and never anybody around to actually answer your questions about what is actually going on.- Their swim lessons are JUST as tricky. I have heard of many complaints from parents about management. Teachers will get there really late, or will show up and not even be on the schedule for the lesson. Its hard to sign up and then when you do, you may or may not be satisfied with who is actually there teaching your child.- Yeah, they have free towels for you to use in the locker room. Good luck finding one that looks clean, or doesnt make your skin chafe.- As a college student, I wasnt even informed about cheaper membership options that would better fit my schedule until I went to another location with my friend, where the associates were MUCH friendlier and didnt just see me as my money but actually cared that I was getting something out of my experience. Here, theyre really just trying to get you to make you pay a lot more than you need to be paying for.Please do not make this mistake. Better yet, go to LA Fitness. Its only just down the road and I havent heard any complaints from my friends who work out there.
Good to be back after a 2.5 year hiatus
Former member. Gym and equipment are great, most facilities are nice. I give it one star because of the service and management. Hard to say this, because there are a few wonderful, sweet, awesome people at LTF. But overall, youd be much better off down the street.Here are the reasons:1) Consistent, bizarre, awful experiences with people behind the counter. Way too many men get hired here that are walking meatpacks jacked up on something - too sexist and young to work in a family facility. My wife quit coming here after one month because she found the service unacceptable. I stayed another 6 because I liked the facility anyway. Then I made the mistake of trying to bring a few guests. Do not sign up for lifetime fitness if you want to bring guests. They will embarrass you with bad service, if they allow your guest at all.2) What they sell you and what they deliver are two different things. They show published pricing for adding a family member, but when we tried to do it, the price was 4 times as high. They claimed my salesperson was mistaken, even though she showed me a designed page of pricings. I was told my son could come as a guest - not true. I was told I could bring my children for up to 3 visits before deciding if I wanted to add them. Not true. I was told many, many, things that were later denied. Sales turnover is very high (average sales pro lasts under 5 months) so the person who sold you your membership will likely be gone when you go to complain, and the management doesnt register any care for your complaints unless they see that you are a big spender in the system.3) THEY MAKE IT VERY HARD TO CANCEL, and when they do finally have the one person in the building who can do it available, he lets you know that they require a 30 day notice from the cancellation forward. I visited the club 3 times over the course of a few weeks (they tell you when you sign up that you have to cancel in person) and each time the mystical supervisor who handles cancellations wasnt in (all three were peak hours). After your time has been epically wasted you are made to sign an agreement to let them keep charging you for another month! So - to be clear - they bill in advance from the time you join.Whenever a business relies on forcing people to pay more than they want to, against their will, you know that business does not extend the real value it claims. If LTF wanted to fulfill its brand promise, it could very easily. Very, very concerning this business of forcing an individual to pay a bill they dont want to pay for a service they dont want to use after you have already collected a year of $$ from them.So their goal is making as much cash as possible per member, to a point of extreme Ive never seen before in a gym. Staff are chronically rude, most of the men here are extremely sexist and totally inappropriate to work in a facility with women and children. All in all I felt like one of those suckers at the amusement park who is forced to pay $6 for a bottle of water.I want a gym I can grow with. One that cares about my health. One that really gets human empowerment. I would like to NOT leave this review, but this place is such a bait and switch that I feel its my civic responsibility.PS - a reminder - the facility, equipment, showers, etc are all worth the money entirely.
Had the same billing problems and cancelling membership as Doug and others mentioned here. For example they added additional magazine fee to montly payment without permission, I never even got the magazine in mail. Anyway another was charging me for four free promotional kids swimming lessons (according to them its free but you pay for it, doesnt make any sense). Finally tried to cancel membership and same hurdles as others mentioned, cancel in person, cancellation fee, then mandatory 30 day processing (still charge you monthly and processing fee while you wait), then talk to this manager, that manager, wait for callbacks, this way they charge you for extra months or as long as they can.
I rarely gave bad reviews to local business. However, my experience of this week with the Life Time Fitness team, especially the Member Services Manager in Training Kaitlin Casey, far exceeded any bad experience I had anywhere else. They earned the worst rating and the longest review I ever wrote.I have been a member of Life Time Fitness of Johns Creek since 2015. Because I traveled a lot and spend most of my time running on outdoor trails when I am back in town, I couldn’t justify paying $80+ per month for occasional usage of Life Time Fitness. I joined LA Fitness Johns Creek on January 29th. Their monthly fee is a quarter of what I paid Life Time Fitness. Much more reasonable for what I getThe same night I joined LA Fitness, I went to Life Time Fitness to cancel my membership. A gentleman that I can’t remember name asked me to fill out a pink form and told me that I would see one more charge on my credit card and all would be set.I did see the charge posted in February. I thought all should be clear and threw the pink form away. It turned out to be a big mistake. I should have read the reviews on Google and Yelp and should have kept the form for my record for at least another a few months.I noticed another charge on my credit card being posted the night of March 30th. I went to Life Time Fitness on April 1st to check what’s going on. I was surprised to find out that I have to cancel my membership AGAIN. This time, the girl at the front desk used computer to capture my signature. She told me that someone at Life Time Fitness needs to put my cancellation into “the system”. I should sign on a digital signature pad, instead of the pink paper I signed the evening of January 29th. I should have received an email of cancellation confirmation from the member service manager. The gentleman I spoke with the night of January 29th never told me about all above. It seems they didn’t put my cancellation information into the system. I was still an active member. My credit card was still being charged.The front desk girl told me that I don’t need to worry because LifeTime Fitness should have kept a copy of the cancellation/customer service form I filled out on January 29th. The Member Service manager Kaitlin Casey will come in office the next day to address this issue and will call me.It never happened!I went to Life Time on April 2nd, waited for 20 minutes for the team to locate Kaitlin. She told me that she didn’t see a copy of my form and needs to call “the corporate”. She put notes into the computer and promised to call me the end of the day to update me on the progress.Again, it never happened!I went to Life Time the following day, waited for another 30 minutes for the team to locate Kaitlin. She seems totally forgot what’s going on. After searched in “the system” and a few minutes Q&A, she finally recalled what she promised. She told me that she could not locate the copy of the customer service form I filled out on January 29th. Ha, seems someone also failed the corporate record management process and didn’t retain my record accordingly.Kaitlin said that she needs to escalate the situation to the general manager Mishkat Lightwala. She put a reminder on her computer calendar, and promised to call me back 9:30 AM the next day.Again, it never happened! I called the number on her business card and left a voice message. She never called me back.Thats it. I will work directly with Life Time corporate and my credit card company to get my money back from so on.I believe good communication and trust-based interaction is the key to good customer experience and success business. I haven’t seen any of that in this team. They are unprofessional. They failed to follow set business processes. What makes it worse is the empty commitment they made to their customers.A few tips for potential and current members1) Always keep a physical copy of paperwork2) Don’t buy their promise. Be prepared for the worst3) This is a franchise. Owners do whatever they want4) There are much better alternatives
No sauna for kids!!! No warm for kids!!! This is so cruelly…. Hair dryers set up so low.
This gym does not take responsibility for their actions, my glasses were destroyed at the gym as a direct result of the gyms staff negligence 3 weeks ago. Instead of them being professional about this situation, they only send me to voice mail and never respond to my messages. It appears that they will literally force me to file a small claims suit against them to resolve this issue. The stupid part is that they will lose my families business which will cost them 5 times more every year than taking responsibility for their actions. Finding resolution to issues is part of any business needs, not even responding is a complete joke. I cant believe a company such as Life Time Fitness could have such poor service. Stay away, this gym will not treat you well.
Cancelled membership last year due to medical reasons. Found out I have been charged since January for a membership.Call to talk to manager, she did not return my call.I did speak to Brittney today cant find my cancellation paperwork and Armando no longer works there.Its easy to get a membership but make it extremely difficult to end one!!!
Jonathan in swim office is not good.. very irresponsible.He is so rude and avoid talking to him. The manager milka supports him.dont care mentality. Ugly location .. un cleaned towels every where. You cannot question the neatness..you wil be yelled by housekeeping for asking so.. just keep quite.worst pool maintenance..bandages..hair in family swim area. Be prepared to get skin allergies. I recommend this location if you are ready to pay lot of money and to be treated in fairly.
My experience at Lifetime began wonderfully. The gym is in great condition, with a gorgeous pool and lots of facilities for kids and adults.Unfortunately, my time at Lifetime ended very poorly. I became a member of the gym in May, in order to take the kids I nanny to the pool and basketball courts. I was never told of the policy in order to end my membership during the sign up process. (The salesman who signed me up for the membership was in too much of a rush to get my credit card information down).Because of this lack of knowledge, I called their membership offices daily in late June (20th-31st) to find out how and when I should end the membership. However, I was met with only answering machines and promises that someone would contact me back immediately.Finally, I called in early July (on the 3rd) and got a hold of someone and asked how to cancel said membership. I was then told that I needed to come in and sign off saying I was terminating my membership and it would be done. The only problem that occurred was that I was going to be charged for another month (all of August) and that my membership would officially be terminated starting September.My issue with Lifetime comes from the fact that I called multiple times in order to find out how to end my membership. I would have checked their website or come in to the gym itself, however, I was out of town (with no internet access) during the end of June. Had I known that staying an extra day on my vacation would end up costing me at additional $60, I would have immediately come home to cancel the membership. I understand that part of my problem comes from my own fault of not finding out the policies, however, I also believe that as a business, Lifetime should care for their customers.When I told the woman at the membership services of my complaint, she directed me to the finances offices, where a different woman told me that due to policy their was nothing to be done and that an additional month would be charged. I then decided to call corporate to see if there was any possibility of paying half a months fees, or some sort of refund, and was met with a swift No.Again, I understand that part of my job as a customer is to protect myself and look at the policies. But Im frustrated by the fact that every person I spoke to wouldnt even try to help. It was a continuous string of Sorry, its the policy. No way around it.I understand that a business needs to make money, but I also believe that a business has a priority to serve and value their customers, and, in this case, I did not feel valued at all by Lifetime. Sadly, they will never be receiving my business again. Id much rather go to a gym where I feel appreciated and they recognize my face and name, not just my money.
Poor serviceAwful pool hoursPoor managementAlways trying to upcharge/sell extra crap. Leave me alone. I just want to work out!Incompetent staffNot the best cleanlinessHusband was injured last year- his fault- but I asked to pause our membership as hed require major surgeries and would be out for months. As his primary caretaker, I couldnt just leave him and take the kids to the gym. It was a nightmare dealing with his hospitalizations.Long story short, after months (6) of trying to cancel/stop my membership, they finally did it, but refused to issue me a full refund and instead threw irrelevant crap at us.I ended up with another membership and another gym. Will not waste anymore time here.
Came from out of town and got the 1st class treatment from Taylor M., account manager, even though she knew I was only here for the day. She was very inviting and helpful. The entire facility was absolutely beautiful. I will tell my local family members that they need to join. Ill be back every time Im in town. Thanks. Derrick from Augusta
Horrible customer service, canceled with David Earle, they make you pay for full 30 days after you cancel. Honestly being there for such a long time and when I leave they just smile at you and rip you off. The night crew is horrible, the locker room is filthy, towels all over the floors and counter tops, and I had to ask for clean towels many times. F- Service
The pool lifeguards are arrogant and looking for an excuse to not work. They behave like they own the club and we are outsiders.When one complains about the club ... forget about trying to understand the customers point of view.They have the audacity to tell their customers that if you dont like this place leave the club. These are the people at the aquatics.They close the indoor pool and open the outdoor pool even when it is chilly. When several members complained the club manager said that majority of the whites at the club like it like this... That response should tell you how this club admin behaves..The only reason I like this club is that they have a heated indoor pool, when its open.
Significant decline in quality of cleanliness & building maintenance at Johns Creek location since my family joined in 2009. No longer 24hrs for “facility upkeep/maintenance” yet the only handicap accessible shower in Family Changing is broken, locker room sauna is out of service, leisure pool is closed, Studio flooors are covered in hair & debris, & air vents are clogged with dust & dirt. We expect more from Johns Creek location. Does the new management team care at all about the member experience? Why are we now paying more money for less quality, limited hours & fewer amenities?! No towels or Kleenex in Family Changing room, filthy baby changing stations, no feminine products in ladies locker room, over-chlorinated whirlpool, no bandages or first-aid kit! Get it together LTF!
Decent club overall. There is also a lake next door where you can run next to the fitness center which is a nice option. My only major complaint is that they changed from being a 24 hour fitness center to closing at midnight. There are still lots of people there at midnight trying to scramble to get out the door. Then they re-open at 4 in the morning when nobody is awake. Strange. Why wouldnt they have closed it from 1am - 5am?
I was charged $60 Admin Fee when I joined the club. Before I joined the club, the salesperson told me this admin fee would be refund to my credit card soon. However, now 3 month passed, no refund at all, no reply for all my emails. I sent a message to this store through the website and got no response. I will quit the club next month. Dont join this club.
Since I find a job in another city, so I canceled my lifetime fitness in JanuaryBut my GF is still a member for this gym.So the disappointing experience happened on us recently. Because my starting working date postpones to next month, so I try to accompany my GF to exercise by taking advantage of her guest policy. As they told us previously, a member can bring a guest for free 4 times per year.But recently when we tried to come, the salesperson told me that he couldnt let me enter unless I am charged. The reason is because I canceled my membership policy in this January. Still in 60 days period until the day I tried to re-enter, which negatively surprised me. After I told him that last time I came as a paid membership rather than guest, he said it made no difference. It seems the only reason I couldnt enjoy this guest benefit is because I was a previous member and paid regular monthly fees to them, lets see if my GF invite another friend who never paid money to them, he can be qualified for the guest policy. Very confusing and frustrated policy, isn’t it.Later the manager came and repeated this policy again. He told me that since I had been familiar with the experience as an old customer so he didnt think I should come as a guest, so eventually I discovered the real reason I was rejected s because of my honesty and they knew I left for some hard reasons so I could not return in a short period. And if my GF bring a new guy, they can get the salesperson around him and try to sell something to him.I clearly said to the manager that I believed that the guest policy should be perceived as an additional benefit for the loyal customers rather than just taking advantage of the customers friendship so they could acquiring new customers. Regretfully, the management don’t want to put themselves to the customer’s shoes. All the customers want is really respect and sincere caring, that is real reason why previously we choose to pay nearly $100 per month to this gym rather than other gyms for a $30 rate.In addition, anyone who comes to this guy would notice that their cancelling policy, which will be effective the following month rather than the current month. If you cancel your member on December, they will still charge your until January. Salespeople try to push to sign the contract rather than clearly tell you this misleading information. They will tell you orally you can cancel anytime, which actually they mean you can cancel anytime but they will still charge you.So read carefully for your contract.
Definitely the best gym Ive been to in years. Im currently using a trial, but Im pretty confident that Ill join. The food in the cafe is delicious. The equipment is great for every desired workout. The yoga and pilates classes are great and informative. Ive also tried the Zumba class, which was a lot of fun. The staff is pleasant. 10s across the board.
Beware of Rude swim team manger here.Very rude behavior with club members . Jonathan in swim office is very rude and does not know how to respect members. Guess he is not aware his paycheck coming from members payment. Had multiple incidents. Sent a report to corporate and see what I hear from them.
I first got membership in back in July they had deals signed up family of 3 and receive $50 LT buck.The manager Jeffrey Bolton told me I would get my LT buck soon as I download my app, sign up and login. I did that it’s mid October I’m still calling him for my LT buck from July.Talk to other associates but they told me Jeffrey is who can take care of this but no luck on him to do what he did promised me I should receive my LT buck back in July and after few other times I asked about it.First I sign up for my membership He was so nice and helpful but after that I guess he just dont care about any issues long as you sign up for membership. (He is the menager)I just called him again today let message to call me back we’ll see if he does, 3month I got nothing no phone call back or I call front desk they forward call so I have to leave message again and again.It’s just $50 LT buck but it’s my LT buck and he told me I should receive it by signing membership.Its not good feeling you been lied to for so long.I don’t like that Jeffrey Bolton is not doing his job and I think this is so quick fix.I spend so much money every month for membership we’re paying, I guess he didn’t care about that.
This place is full of terrible experiences to me.First of all, the employees are terribly rude and unprofessional. It looks like Lifetime Fitness has some employee training program how to make their customers annoyed.They have united to be rude and are not willing to listen to their customers.Their swimming lesson program is also full of problems. Instructors are not professional and even they looks they are not willing to go into the pool but just hanging out out of the pool during the lesson and just let children swim without any productive instructions.At least to me, Lifetime Fitness is just eager to looking for a way to rip off from me.I ended up with giving them certain amount of money away cancelling the membership after being got around.
Good to see honest reviews and an accurate rating. This facility started off posh and upscale and has declined into exploitative, unsanitary chaos over the years. It has been overrun with poorly behaved children, disgruntled and dishonest employees, biohazard level uncleanliness, disrespectful members with poor hygiene and manners, and sneaky gouging billing tactics. LTF JC also needs to embrace their member diversity and put up bilingual signs in the pool with policies on pool use. Non English speakers, mainly a majority senior Korean community, cannot read signs about basic pool etiquette resulting in safety hazards for all. I find it quite racist and negligent of Lifetime to not reach out to this majority of their membership and install signs in Korean. In all, LTF lags terribly behind in modern business values, human resources, and management.
Issues primarily with Membership:After being promised a 14 day money back guarantee, I went in on my 14th day, was given a reasonable hassle by my sales rep (naturally) and I was allowed to cancel. No harm done. Today I received an email that said because I was a prior member years ago, I would have to do the 30 day cancellation window and have 1 more months dues removed from my account.However, initially I was told the returning member discount would not be available to me since it was too long ago. So which is it? Obviously, whichever one makes them more money.In the end, I was an amazing customer of the Lifetime Spa, that has now lost my business. There are many complaints on the BBB website, but of course they are not members, further showing their lack of advocacy toward their members.My reasons for cancelling after my 14 days:- 7 of the 14 I was out of town and couldnt use the facilities, gave me 1 week only to try it out.- Not enough parking- Men in the hot tubs at night leer at women- Family changing rooms are closed and according to my son, men sit in the locker rooms naked and he is uncomfortable in there- I got an allergic reaction/infection in my eye from the chlorine in the pool (there is simply just a ton of chemicals, that is not their fault) but I wont be able to use the one thing I would like the mostLifetime, DO THE RIGHT THING and stand by your word.
I love my gym and they are doing a good job with COVID cleaning. I just wish the price wasnt as high. Still love it though!
Very professional and good vibes all around! Ms. Nora was super helpful in providing all the answers to my questions, she cleaned up all the trash in the gym leaving us a clean and clear floor to play ball! Super awesome customer service thanks for taking care of us
Worst experience ever. Id go for no start. They stole my money even after i had a written contract that I am no longer a member. Kaitlin Casey in Johns creek lied her way though to where she is getting sued. Everything is getting taking care of. NEVER BE A MEMBER!!!! I have a friend that dealt through a similar lie. Not worth the risk. If one is desperate to join lifetime for any reason (that they would indirectly lye to you about), make sure u have everything in official writing and printed out the day of to easily stick to the legal plan. Best of luck.
I was at the lifetime fitness today and I went to pay for a bottle of water out of the vending machine. Unfortunately, it took my $2 but gave me no water. An employee named Arrison tried to make it right by going to his manager Mary. They both tried to get the cafe to comp me water and initially were told no. They then offered to give $2 out of their own pocket, which was amazing but there was no way I was accepting their pocket money. I then went back to the cafe and explained what had just happened and the lady apologized and comped my water. What amazing service by Mary and Arrison. The g is of course fabulous but the service made me smile.
Ive been training with James DAntoni at Life Time since early 2019. He is exceptional! He has taught me a great deal about health, nutrition, fitness and strength. If you are seeking the best to work with you on improving your strength and overall health, James is your guy!
Lifetime by itself is great. Some managers there seriously need to work on their customer service skill.
Nozis BarBell Strength Class and Cycling Classes are by far the best Ive taken at Johnscreek. She does many exercises outside of the Norm where I can see and feel my body transforming and getting stronger. She is a lot of fun, very informative, and really pushes the limit in all of her classes. Shes also extremely APPROACHABLE which is a plus. The entire staff ROCKS quite frankly at this gym from the front desk, Cafe, Instructors, and Personal Trainers. My experience from switching from the Alpharetta location to Johns Creek cannot be compared. Just better Service, more of a warm, inviting, and fun Staff at Johns Creek, and always very clean in the locker rooms. So Glad and Thrilled I made the switch. Such a BIG Difference and where I am with my Fitness and Health Goals.
I really want to like this gym but they keep screwing up the things I care about.I am a triathlete and need to swim somewhere. When I joined this club the week it opened in 2008 I was in heaven but the last few years the experience has really deteriorated.There used to be an actively sanctioned group of outside runners and cyclists, but management isnt making money off of people not in the club so the groups got nixed. I would use the club for spin classes but the format had changed from high energy grinds to deafening music with flashing lights and weird aerobic moves that bear no semblance to actual sport specific cycling and leave your ears ringing.Now the swim clubs for kids are taking over the pool so that you cant swim 430pm to 930pm and MWF before work and 930am to 130pm on Saturday. What a clear message to normal members that you are not able to swim. I took it up with management and he told me its going to get worse as a corporate policy.Adios LTF.
Life Time is my dream gym. Well experienced trainers, amazingly organized group classes, swimming pool, Sauna and much more. Well managed
Fantastic amenities. Really great place. Everything you need.
Lifetime Johns Creek is great for place to work out. It’s not too crowded in the morning and it’s a great place to focus on me.
If I could have geven zere I would.They were so rude costemer service.Tonight I had two guests from Miami and I wanted to take them to Life time to make them a lit happy. But customer service told me they cant accept any guest after 8 pm but when I looked at the their guest policy it says that they cant accept any guest after 9 pm.Then I asked to talk any adviser they called to someone but he said he was busy but when I went his office he was just playing his phone and he looked the his door and he did not even open his door.And I took my unhappy guests to home.I have been member of this club since 2012 now I ll go there tmr and cancel my membership.
Garbage place. If you are trying to apply for workout place, DO NOT apply. I was on their student flex account for a year, when I told them I am moving after March and cancelled the account. Then comes May, they are still charging my account monthly. Since I live far away now, I tried to cancel through the phone, they told me I have to come down again to cancel. And they have some kids out from high school taking care of the customer hotline. Obviously their management does not want to deal with the complaints, and cancellations. Lol, Read the comments below, I am not the only one who went through this mess. Join if you want to pay enormous fee and get the shittiest customer service
My belongings were destroyed at the Johns Creek location with the cause directly associated with staff neglect, tomorrow will be 3 weeks and the DM has still not responded to the issue. This place is too expensive to have such poor senior management, I have left several messages and have not gotten a response from any of my messages. I will be adding more details soon.
I love this place Ive been a member since 2008 reading the other reviews most of it is just whining I cant believe people can find something wrong with such a beautiful place that offers amenities you cannot find anywhere else for the price. Ive had my disagreements with some of the policy changes that were not in my favor but thats normal. the real experience being inside the gym doesnt come close to the negativity described on the Internet
Ending 24 hours; honestly the only reason I choose lft over LA or crunchEDIT:Thats BS since Ive talked to plenty of other members complaining about ending the 24 hour hours. Not to mention there are always people in lifetime after 12.If you guys cant manage to keep your facilities clean when you charge almost 3-8x more than other gyms then the issue is with management.
My wife was just threatened by housekeeper Quincy because she re-entered at 11:30pm to search for a lost item in the women’s locker room. 10years of LTF membership & this young man cursed at her, told her she wouldnt make it out of the locker room if she went in, & as she tried to explain he repeatedly told her to shut up & get the hell out because people with money come in thinking their entitled to respect, but he runs things there & was given power by manager Mishkat Lightwala to get anyone out by any means necessary! Quincy said he didn’t answer the doorbell so she should’ve just left because Mishkat Lightwala ordered him to lock the door & prevent anyone from entering at 11:30pm on the dot. Quincy said he’s authorized to disrespect anyone who disrespects facility rules. I waited outside for my wife & was very upset when she returned almost in tears wanting to call the police! Quincy’s irrational & vulgar behavior was beyond disturbing, especially to a young woman late at night. I don’t know if this male employee is related to Mishkat Lightwala, but he spoke confidently that the General Manager would approve of his aggressive behavior and threats of physical action towards my wife.Totally unacceptable from anyone, anywhere, anytime! We are a very peaceful family, but for my wife to face this level of unprovoked confrontation & threats of violence from male housekeeping staff, I am worried about all women being alone at night with this young man employed at LifeTime fitness speaking harshly in the name of general manager Mishkat Lightwala. Although we live closer to the Sugarloaf LTF, my wife would drive to Johns Creek because it was more peaceful & less drama between members & staff, but after this shameless display of unprofessional self-importance from cleaning staff playing cop, we’ll have to decide on whether or not to cancel our membership to a place we’ve considered home-away-from-home for 10years😢
Having been a member for some time I choose a different club and terminated in February knowing it takes a full billing cycle to stop and you have to go to the club to cancel. Cant do it online. Turns out they lost my termination and continued to bill me, since its automatic I didnt notice till July. When I brought it to their attention they agreed to ALLOW me to cancel, again, with another billing cycle. So Ive now paid for SIX MONTHS of no service.They did apologize for not entering it correctly, they also kept my money!
Been a LT member for 8 years.. LT would always stay open 24/7. Please change the schedule back to normal! I understand the low usage during the night but people still stay for a while and the people who needs relaxation during the night will stay. I myself, stays for more than 5-6 hours at lifetime. I pay $79 a month and it always closes at 12 now.Thank you for reading, please change the schedule back.
The night shift staff dont rlly know what theyre doing and they kinda rude to me at least. Like this lady turned away friends Im trynna guest in because Im like 30 mins late (we are teens btw) but then goofs around with other men and gets touched at the hot tub. Also the basketball courts smell like juul pods because of all those asians who think theyre cool or something when they juul smh. Like do they not understand how stupid they are.This places saving grace is Dmitri. He is so nice and respectful to EVERYONE. Give my mans a raise or a promotion. He doesnt even bend the rules he just acts normally.
Be the member since 2009, every summer is so frustrate with outdoor pool hour. It closed so early. I dont like crowd, so went there around 2100, then it will close when sun go down. I was told that is county law!It will be nice if we can swimming under moon without so many kids around.
The lockers rooms are very nice and clean. TOWELS ARE ALWAYS STOCKED. The towel boy, Armin, is a fine young man. Looking forward to my next visit
They close earlier than advertised. Member app says 12:00am, Google says 24/7, but its 11:26pm and the doors are 100% locked. Sauna could use repairs as well. Otherwise, okish for the price.
Guys, keep an eye on the kids, there are kids 8 years old playing on the workout equipment, or just sitting on it and playing on their tablets.And whats going on with the overweight trainers, jeez people, hire people who actually look good and not just providing a certificate.I see it day in and day out, trainers let their customers paying $70 per hour perform any given exercise incorrectly.Very disappointing!!!
Johns Creek swim team uses the pool til 9:30 pm every night. At least Alpharetta’s swim team is done at 8 pm. But Alpharetta ‘s pool is closed til the middle of June. And there’s only one free swim lane. How many gyms do you know that have swim teams? None. I can’t be swimming til 10:00 or 11:00 at night. When I complained I was told i could swim outside. Why doesn’t the swim team move outside?
In this place all fitness program is managed by people who would like to confuse you by giving conflicting information. This is all to extract more money out of you. Once you sign up they will continue to bill you. Even when asked they will promise the amount will be refunded, followed by computer issues and so on and on....Just be carefull on signin any of the program at this place. Specially Fitness program it is joke. Just avoid it altogether.Careful on signinig anything at this place.Cafe is the worst of all at this place.
Normally,I work out at Life time Fitness in Woodstock the other day I went to Life Time Fitness in Johns Creek it was terrible locker room was dirty towels were everywhere.When I ask this things one of their Employees his name was Nate he just ignored me.Good luck guys with this who is member of Johns Creek.
I have been a member of Lifetime since my 10 year old son was born, I actually transferred from Shelby Township, MI, the difference in the quality if service was noticeable from day one. I joined team weight loss twice and the coach was not nice at all. He talked to me like he was talking to a child. I did not appreciate that at all. I canceled my member after 10 years and I will not be rejoining.
My wife has been a loyal member here for years. Just noticed a $20 charge on our credit card they have on file. My wife questioned it and was informed that it was added to initiate the hold request she made with her membership (since she will be out of country). She asked about the charge and mentioned that noone advised her of this change and recurring charges of just $10 per month is billed to her card when she is not active. The rep advised it was a new extra charge and was all in the fine print. Are you freaking kidding me !! ? Trying to conceal extra charges in verbose contracts in just plain crooked. Be upfront with the customer and you will earn their respect. Shaddy practices like this are just plain devious !!! Need to start looking elsewhere for membership if there is no action to correct it !
This place sucks. I hired a trainer and she did not explain properly how to use the equipment and I end up hurting myself which kept myself away from the facility for 3 months long. They did not show any sympathy or no one cared me and my trainer just left me telling that she had another schedule which she needs to take care. I was badly hurt in my knees and was not able to walk. No one was even there to take me to my car.Stay away from this place
The general manager (Mishkat Lightwala) of the Johns Creek LifeTime club location is unprofessional, inconsiderate, and immature. Mishkat Lightwalas handling of employment opportunities and club membership is horrible. I realize that reoccurring membership income is priority one for LifeTime Fitness and I am sure this club location performs well, but this short term view is not advantageous. LifeTime should reconsider if Mishkat Lightwala should be the face of this club location. Existing club members and LifeTime employees have been expressing their displeasure with Lightwala and his unprofessionalism. Lightwala should realize that his current actions and management style will be a negative in the long run. I discourage people to join this location and encourage existing members to discontinue their membership as long as Lighwala is the general manager
The CSM Adam is a crook. I was just visited LTF to see how the gym is. And I talk to Adam. He got my info including my debit card number. And he said he is not gonna run the card until I decided to join. But after a week i got charged $75. Even I dont have membership. !
You and Sugarloaf must change the gym hours back to open 24/7...!Take Woodstock and North Point for example...I love going to those two much better than here and Sugarloaf. Woodstock and North Point are actually cleaner gyms even when they dont have to close 12-4a! Step up your game please...
We visited this location today and will not be returning. The staff is very rude and not hospital to say the least. We questioning our membership at this point. We prefer to join a club that welcomes their members. This was at this particular location we have had much better experiences at others.
I just signed up and do like the facility. The problem is the barbell classes. Most of the time,there are not enough weights, even if you arrive 15 minutes early. Last time I tried a class, there were not enough risers. I was 10 minutes early today and needed to skip the class and do something else. Too full, no weights left. I hope they eventually put in an additional bank of weights. Presently there are 2 banks.
I called trying to get help with downloading the weekly schedule. I was told a number of times that it couldnt be done and that I would have to come in weekly and pick one up. That sounded insane to me. I finally requested to speak to a manager and I was connected to the assistant manager, Devin. He was very polite and he walked me through how to get to the download. Its quite easy. All I needed was a little direction. I think every one who answers the phone should be trained on how to work the online schedules. Devin said if I ever need anything else I could call him and I probably will. He was extremely helpful. The people who answered the phone.... not helpful at all.
My husband has been a member here. Have been trying to return these protein shakes since the time I saw two separate charges on my credit card account and it is almost a month now. Have left voicemails to the store manager but to no avail. And mind you the shakes are still at lifetime. Such a horrible experience!!!
Terrible management. Most recent experience with general manager, Mishkat Litwalla. General managers continue to cycle through and it seems like each one they hire is worse than the previous. Would NOT recommend this facility to anyone I know! Its unfortunate because their equipment is fantastic.They claim that you can do it all at your life time --this is not true as they nitpick every detail of your experience. Common sense is not mishkats specialty!
Location and place is great. But customer service terrible!! People should not work is the service industry if they dont want to deal with people. Debbie or Debra in the front desk needs to learn how to be nice to people. If I ask you something I would appreciate if you respond to my questions not hand me a flyer!! How rude.
One of the better of the Lifetime locations;Dimitri is super friendly and quick on his feet when I had question(s).Environment is great with the people attending there.
My massage therapist Francisco gives the best athletic massage. Im glad the xlub is reopened. Enjoyed the poolside and hot tub before my massage
Would not recommend. They consistently overcharged us for our membership for 5 months and when we approached them about it they couldnt produce anything that substantiated the monthly fee. They also avoided dealing with the issue and wouldnt return phone calls, they just sat back and collected the $$ and didnt work to solve our problem. Worst service ever, dont waste your money.
Been a member since 2010, and always well maintained and great place for any types of workout
Avoid this place as much as you can. They will keep charging you despite multiple notifications and visits to cancel the membership. Nasty management. Always use credit card if you are still going to enroll, so that you can notify the credit card company of unauthorized charges and cancel automatic payment.
A big round of applause for having lotion here now. I used to see this at Diamond level clubs only. Love it 👍
TERRIBLE GYM STAY AWAY AT ALL COST.. The personal trainers are a joke and rip off fat people who have no idea what they are doing. They try and sign you up for training etc and tell you that you will make progress but its HUGE joke.. The only progress you will make is filing their wallets while you make no improvements. The trainers are all smug and none of them even look like they lift weights who would hire these clowns.
Customer service is horrible, every time I go to Alpharetta LT they let me in without any questions and they are so nice to me, but Johns creek always asks about my account and always trying to stop me. No matter how many times I tell them I talked to the manager and I have proof they don’t listen.
***BEWARE*** My husbands $$$ROLEX$$$ was stolen out of the Mens locker room today 3/3/2014 around 2-2:30pm. DO NOT leave anything of value in your locker including credit cards(those have been stolen as well). HARD lesson to learn.
Be careful when you cancel your membership here. They may put your membership on hold instead of canceling it for you. The on-hold will cost you $15 each month unless you ask them to CANCEL it for you.
Their Aquatics management is horrible. They dont give a make up class when we are in menstrual periods. May be they expect us to go into the pool.No other problems with other services,
Terrible swim department!I had very bad experience and met with very rude employee at swim center. I did tell general manager but dont think he was serious to solve the issue. I regularly go to the other locations and they have excellent service.
Do Not get involved with this place! They lie and keep charging you, during pandemic!!! They have no scruples. Stay away!
Very nice facility. Has everything you need for a great workout. This location is well maintained and clean! Awesome management and customer service.
Came here with daughter for Daddy/Daughter dance and for two years straight encounter issues with payment - wife prepays and when we arrive they want me to pay again. Thanks for negatively impacting the day it could have been better.
General Manager yells at his staff in front of other members and is inconsiderate of the needs of employees and will only do something for a member for employee if it makes him look good in front of corporate employees.
Friendly staff and well maintained facility.
This place is great, from the weight lifting areas, to basketball, to a nice water temperature in their pools. The Life Cafe has amazing service as well.
I love this lifetime. I’m not sure why everyone gave it low reviews. I’ve been a member since December 2017. Before I was a member in Austin. Loved it there too.
Used to be my favorite place to work out after midnight and now since the new manager came in. They decided to close at 12 and open at 4. Whose terrible idea is this? Instead of wasting my money I’m just going to LA Fitness. LT you’re screwed up bro!
Worst experience ever.I used a guest pass to train with a friend of mine..I had no idea that upon walking into the facility, I would be pressured into buying a membership for 20 minutes from an arrogant sales rep.
Great gym! I love it. The reviews almost made me not sign up here but I really liked it!
Angie and Andrea plus Matt at the front make this a great gym. My wife loves the dance fitness with Tiffany and Josh.
The staff are very soft.
Good place but .my son had a swimming class.2 weeks a month substitute coming .it s already only 30 minutes.they do same thing. So I JUST cancelled everything
Great place to exercise or relax. Very good equipment , hot tub and Sauna also available. Large outdoor pool and great indoor and kid friendly pool.
I went there friday night 10pm.This place is disgusting. Locker room and showers are dirty all the time. You dont even want to take shower there, towels and trash all over the place.!!!
Just ThEEE BEST gym!! Love the staff, my trainer and.... just everything in it! I have been member of various gym facilities... in various states... this one surpass in Everything!! Thank you!!
This location is crowded, dirty,and not professional. The sales process is not transparent. Steam room is very dirty and smelly. Worst for the price. the corporate office is very arrogant and one Jessica dared me to write a bad review.
Fantastic! By far the cleanest Lifetime facilities I have every been to! Great job!Mark Reynolds
Awesome place to workout or just relax at the jacuzzi or the pool. Great people and fun environment.
Nice place, but face masks suck. Really sucks that no one can talk about membership changes after 5pm.
It’s very clean, and the best gym -resort like establishment in Atlanta.
Signed a year contract. After a year, 30 days cancel notice provided to account manager. They still charged money.
Wonderful facility with kind and caring employees!
One stop health club. There are spa with full service like massage, facials, nails and hairs, cafe, wall climbing, two basketball courts, huge place.
Took my wife off Medical leave without informing her and started charging to her account again.Very illegal, will be informing the BBB.
Nice place but, not clean, the steam room, sauna and jacuzzi, Im since 2008 and now very bad
Great lifetime location that meets my fitness and nutrition goals and needs. Friendly and prompt staff goes above and beyond.
They changed the hours from 24 hrs to closing at 12 pm... They kept the prices the same at $80 a month which is ridiculous for a person who used to stay at the gym til 2 am.
Very busy but efficiently ran facility. Instructors are great and my kiddo loves the childcare center.
Love the new young lady, Olivia, who is working at the front desk! She is so helpful and very professional!
Very nice facilities and great staff. Igor went above and beyond to see I got everything I needed and it is staff like him that makes this place rock.
Location is great, staff is great, the new jungle gym is great, everything is great... except the hours. CHANGE IT BACK!!
Great gym for families! Our girls love all of the childcare workers there.
My favorite LTF in town! Amazing amenities and an extremely helpful and kind staff. Love coming here every week
Not good service at all. when you call to sign up, they do it over the phone and when you call to cancel they want you to mail them a letter (not even fax or email) or go in-person !
Has all the amenities I’m looking for accompanied by a friendly staff that take the time out to see if my fitness goals are being achieved!
Price is too high. A staff member was being kinda rude when i asked for a tour. I would recommend going somewhere else.
Its a pinch better than Alpharetta location. Wow, I love this place
Friendly staff, both front desk and cafe. Clean facility. Well managed.
General manager of this location doesnt care if members are satisfied or not! We will change to Alpharetta.
Terrible management. All they care about is money and they even lied to us about the charges per month. They also makes it extremely difficult to cancel.
I’ve visited several times. It’s very COVID safe.
Manager kaitlyn or whatever the hell was very rude and aggressive at addressing what would be a civilized issue if not for her attitude and tone.
Pretty much a country club for fitness geeks. Every activity you could want, plus outdoor lap and kid play pool
Fantastic service, the locker rooms are always clean with a very friendly staff.
Worst treatment to one of their future members I tried to get in the gym and at least try and get a membership and I was 100% treated horribly they have no respect for their members.
This has become my happy place and I love how the staff and the customers are always willing to help make your experience a truly memorable one!
Spa like, Lots of equipment. Disappointed in fewer yoga classes. No retreat options.
Friendly and knowledgeable staff. Clean fitness club. Couldnt be happier!
Best place for one and all fun fun funn, Emanulculte.
Worst account service - they will ask you join first and pain to cancel the membership - its worst cancellation service, I didnt see any organization such kind of service
One of the better lifetimes around, consistently clean with newer equipment (treadmills with fans 🙌🙌)
Total reviews rating 3.4
199 Reviews for Life Time 2023:
Review №1
2022-01-04Extremely disappointed. Decided to sign up for a lifetime membership for the 10 days I was going to be home from college for the holidays. Was initially told that they would be able to cancel my membership after 20 days and I would receive a prorated rate. This is what I agreed to. When I returned to the club later in the day to workout the woman at the front desk explained to me that they were no longer going to be able to offer me the prorated rate and I was going to have a pay for a whole month. A little annoying since this is not what I agreed to... But there was nothing I could do and it was still worth it to me to pay for a full month in order to use the club for 10 days. I was promised several times my membership would end automatically one month after I had signed up and in the end I would be paying for a prorated December as well as a prorated January.....effectively totaling just one months worth of charges. Unfortunately thats not what happened. Now Im 200 miles away at school, unable to use the club, and Ive just been charged $109 for the whole month of January. This combined with the prorated amount I had already paid for December is way more than I was initially promised. I cant believe Lifetime would blatantly lie to a new member and former employee like this. Would not recommend.
Review №2
2022-03-02Gym is great. Facility is amazing. Staff is good so far(havent had any interactions really) the reason I knocked off 2 stars is mainly the people that go there. We have had a few rude encounters while minding my own darn business. Seriously considering going back to a small gym because of it.We all pay a silly amount to be here. You have no more claim over anything than anyone else. There is more than enough of everything in here. Just move to the next one and keep your rude comments to yourself. 🙂
Review №3
2022-04-08I’d been a Lifetime member since 2008 and My 3 kids and I love our second home, Johns Creek LT. the kids club and the group fitness classes are outstanding, led by true caring professionals who always keep it fun and exciting to attend. We have used every service offered from the Cafe to the Spa and the kids club activities (summer camps and more) to the pools and rock climbing as well as the diverse classes and well maintained equipment. I can honestly say I’m very pleased and happy to be part of this club.
Review №4
2022-03-20I don’t normally write reviews but feel the need to share this unfortunate experience. I have been a loyal member of Lifetime in Johns Creek for many years and had referred lots of my friends to this gym. Yesterday, I invited a friend to come to the gym and was unaware that guest pass cannot be used past 8 pm. My friend came around 8:20. The front desk person, I believe name Shosaya, said that he absolutely cannot come because it’s after 8 pm. I told her that I was unaware of this “after 8 pm rule”, and that he lives an hour away and drove specifically because I invited him to check out this gym. She wouldn’t budge. Next, looking for a compromise, I offered, to get my friend on my membership as a new member, so that he can use the gym ( since he drove 1 hour on Saturday evening), she declined. And, when I tried to contact the manager of fitness, she said “I do not consent to this phone call”. She wouldn’t let a potential new member to visit gym because of 15-20 minutes, was extremely rude, and obviously on some power trip. In all honesty, I don’t think that it would be such a big deal to let in a potential new member to check out the gym, especially if they took an hour of their time to drive specifically to do this. I highly think that Shosaya doesn’t understand how to work with clients and being on power trip is more important to her. If she doesn’t understand that because of the clients, the gym is functioning and she is working there. Front desk workers are the cover and face of the gym. And this is a bad impression. The facility is great though, clean and friendly.
Review №5
2022-06-28There’s no service after 7pm on weekdays except the friendly front desk team. No staff on the second floor. The bathroom on the second floor is not taken care of. The lock on a stall is broken for over a month, no napkins in dispenser, no toilet paper, trash cans are overflowed with used/dirty napkins and trash. Dark hair all over towels. No soap in some showers. Dirty towels are overflowed. There’s no staff in the pool area, children are jumping in the water right under “no diving” sign.It’s sad too see how for last couple years the service is going down but membership is going up.
Review №6
2022-04-14I take Lifetime Fitness classes online. I used to be with SilverSneakers but my health insurance changed. It took me a while, but I’m so glad I found Renate T.’s Zumba and MixxFit classes online/virtual. I’m in Colorado, but I like to change it up between classes and equipment at two gyms here and online classes. Renate’s attitude and energy are FABULOUS. And the camera positioning at this gym is the best I’ve seen so far with other Lifetime facilities. Thank you!
Review №7
2022-05-28I like Life time in Johns creek, the pool hours till 8:00pm because in Lawrenceville is until 5-6pm. Plus Johns creek have mama+baby yoga. Thank you
Review №8
2020-08-07Lifetime is absolutely my gym of choice. It cost a little more than most gyms but its worth every penny. Clean gym, great staff, clean lockers and bathroom always clean.. food is great and pool is absolutely refreshing. LaFitness is a dump compared to these gyms.
Review №9
2022-01-11I normally dont write reviews. I cant remember when was last time i wrote any reviews. So you know how bad this is. I see they have 363 reviews for 3.4, compare to another branch not far from us, i guess this branch was managed by totally different people and believe me, they are so unprofessional and dont care about their customers at all. I guess not many people will affect much by the bad management and super-unprofessional staffs and all these not-cared-at-all staffs, but still , when you have issues, you will suffer. So i will suggest you go to a different branch or other company. My Mom cancelled her membership 3 years ago, since she doesnt speak English, so she asked a neighbor helping her . They spent half day there with the staff. But later we find out that we have been charged for all the past three years $80/month. When i called them, you know they dont care about you, they gave me all these rules and regulations, no words can express my anger, but at the end of the day, it is their loss. My mom has a group of friends, and they are about to sign up with a gym, now i will make sure they will never sign up with this branch.
Review №10
2022-02-16I love this place! Its the best for families - nice facility and selection of classes but the kids activities set it apart from other gyms in my opinion.