Appointment required
Yes
Low Country Eye Care (Richmond Hill) in Richmond Hill
Categories
Location on the map
Richmond Hill, Bryan County, Georgia, US
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 912-756-3628
Site: http://www.lowcountryeye.com/
Site: http://www.lowcountryeye.com/
Opening hours
- Monday:9AM–12PM
- Tuesday:9AM–12PM
- Wednesday:9AM–12PM
- Thursday:9AM–12PM
- Friday:9AM–12PM
- Saturday:Closed
- Sunday:Closed
Comments (171)
I give five stars to Nicole , she was really friendly and very sweet. Some of the staff need to be more nice and greet customers with a smile 🙂 no matter whos the customer. Ive been going to this place since 2015, the staff back then were really nice.
This was my first visit to Low Country Eye Care in Richmond Hill. Overall, great experience. Every space I saw was neat, orderly, and clean. In addition, the staff showed great customer service and were able and willing to answer my questions. Special thank yous to Technician Christy Ana, Optical Technician Ashley, and Dr. Melinda Dang. Thank you guys for your excellent customer service.
Very professional, I cant speak highly enough of the staff just a great experience. The only issue I have is whatever lab they use to have glasses made is slower then the second coming. It takes forever to get a set of glasses in. But all in all its a great place and I highly recommend.
Low Cou try in Richmond Hill is excellent t. They are organized, professional and were able to help with some comex eye issues in the interim before cataract surgery. Both Dr Brandenberg and Ashley are great!
Crystal was a great help with my exams and care. She and my doctor were professional and quite helpful in providing proper treatment for and information about my current optical health.
Everyone was very friendly and welcoming when I came in. I especially loved Nicole. She was sweet and very generous and made me feel very comfortable, if anyone want good assistance ask for Nicole!
Crystal AND Kayla at the front desk ANd the doc himself were all amazing and not only did they make my walk in appointment easy and effortless but also pleasurable with their patient service skills. Great job ladies and sir!
They asked me to arrive 15 mins early for paperwork (which took less than 5 mins to complete) and then it was over 30 mins past my appointment before I was actually seen.The exam room was clean and all the equipment was very well kept. The doctor was helpful with my different concerns.Brian in the glasses department was extremely kind and helpful. We had a mix up with the lenses I purchased but they reordered them at no cost.
Pleasant visit. Quick, but still felt heard and seen. Everyone was nice, office was clean! Will be back. Dr. Champion was great!
I was due for a yearly eye exam and new glasses and decided to try out Low Country Eye Care since they’re in my area. It was a great choice! The entire staff was courteous, I arrived to my appointment 15 minutes early and they promptly got me started with my exam a few minutes after I arrived. Dr. Dang was very kind and answered any questions that I had. As I was for looking for new glasses, Ashley was very helpful and provided her honest feedback about the styles I chose and any add ons that I needed. I’m highly satisfied with the pair I picked out and will definitely go back for any of my eye care needs!
This place is wonderful! Everyone here is so kind, welcoming and helpful. Syan was my eye tech. She was an angel especially when it came to helping me put on my contacts! She was very patient with me and gave great tips to help me put my contacts in correctly. She also told me to feel free to call the office with any questions I have. Dr. Freeman was sweet and knowledgeable. Also Ashley helped me pick out two pair of glasses that I love! She gave me honest feedback on how they fit my face so I was able to narrow it down from all of their wonderful choices they offer. All the ladies at this eye care center are fantastic and i highly recommend everyone visit them for all of your eye care needs!
I really enjoyed my appointment at Low Country Eye Care. Everyone was very helpful and happy. The reception area is spacious and comfortable, although I hardly had any time to wait before Crystal, the technician, called me in to start the preliminary exam. Dr Freeman was was very friendly and knowledgeable. It had been a while since my last eye exam and it seemed to me they are equipped with the latest in technology. After the exam, Ashley was very helpful and patient in showing me my options and pricing. The entire visit hardly took any time at all.
Low Country Eye Care (the Richmond Hill office) is by far the best choice/office/doctor(s) in the area for your vision needs. As someone who has been to quite a few eye care centers in my day, the fine people at this office have completely won me over and as a result I will be a customer for life. The entire staff is truly top notch, as they go above and beyond at every turn to make sure that their customers are comfortable and happy to the fullest. Hannah in particular is the very definition of an outstanding patient & customer care specialist. That gal is flat out terrific! I thank my lucky stars that my peepers are under her care. Go see them... theyre the best.
As always, an awesome experience at Low Country Eye Care in Richmond Hill today for my yearly visit. Crystal checked my eye and prepped me for the doc. We had light hearted cheery conversation while she checked my records. LOVE THIS PLACE.
Our family loves Low Country Eye Care! Their front desk staff, especially Pam, are wonderful! They are accommodating, kind, and professional. My children love seeing Dr. Freeman and getting their eyes checked annually. Thank you for the wonderful patient experience and customer service!
The staff and Dr Freeman at Low Country Eye Care provide exceptional service, courteous, accommodating my need to be seen quickly, listening to my concerns, and providing solutions to partner with me for relief. Their new eye scan is wonderful, and the Dr reviewed the scan pictures with me explaining it in detail (very helpful). And the office receptionist who made my appointment via phone was very nice, and explained all charges ahead of the visit
I recently had a first appointment at Low Country Eye Care in Richmond Hill. I had a great experience starting with getting an appointment within a day and then being able to have a complete eye exam in a friendly, professional, well equipped office. I was taken into my appointment on time. My technician Crystal was skilled, helpful and friendly. When I saw Dr. Dang she was also professional and friendly and she clearly explained all the details of my exam. She listened to my questions and I didnt feel hurried at all. I would highly recommend Low Country Eye Care.
I had a great experience this afternoon. Ashley was very helpful in assisting me with a new pair of glasses. I also had great service from Crystal prepping me for my appointment. I highly recommend them to anyone looking for a new place for eye care.
I had a very annoying scratchy bring you to tears pain in my eye this morning. Pam got me scheduled and in the Richmond Hill office within the hour. The receptionist there was very efficient and friendly. Crystal was great and Dr. Freeman was great as well. They had me out of there well within 30 minutes. Paperwork to finish. Highly recommend and may return for my annual eye exam.
I saw Dr Brandenburg today, She was super friendly and did not rush. The young lady Nichol that checked on my before the Dr. was also super nice and friendly. The counter staff was efficient and very welcoming, I felt like the prices for Lenses and glasses were a bit high compared to my last Eye Doctors office. Almost doubled since 2 years ago. But I dont mind paying more if the service is good and the people are friendly.
My first visit at Low Country eye in RH was a great experience, to my surprise they have a digital eye machine which is great! friendly staff , Crystal is amazing ! Dr. Dang as well very informative, questions were answered .
Professional service eye care world is the way to go u Richmond hill. Many brands to choose from. The service was also made simple and they have a great staff.
Avoid this place. They charge you for things other eyecare places don’t charge you for. Basic eye test $30, contact lens fitting $75, etc. I thought they were going to charge me for parking before I left. it’s a total rip off. Go to Wal-Mart or a any other place that doesn’t charge extra for things you shouldn’t be charged for. Total fraud.
I had a wonderful experience at Low Country Eye Care today. The front desk staff was extremely nice and my tech Crystal was very helpful and caring. Lashawna did a wonderful job with ordering my lenses. Dr. Brandenburg is a very knowledgeable and caring doctor. I would not go anywhere else.
I would recommend this office to anyone. Dr Dang and the staff noticed swollen optic nerves and knew it was a medical emergency. She had me go to Memorial immediately and he was diagnosed with a brain tumor. Thanks to this staff, my sons life was saved. I am forever grateful. Also, not only do they know what they’re doing… they are also incredibly compassionate. They called me when I was at the hospital with him to check on him and comforted me when I was in tears at the office when I was thinking the worst. Absolutely amazing staff!!
Thank you for a honest trip to the eye doctor. Enjoyed there friendly staffing and communication skills! Not to mention there cool fancy gadgets!
Just had my eye exam with the lovely folks at Low Country Eye Care and I’m so happy. Nicole the tech, was super sweet and very informative about every step of the initial process. Dr Dang was so kind and explained all the checks she performed on my eyes and answered all my questions so thoroughly. Alyssa helped me pick out glasses and gave me all the info I needed for pricing as I have a rather complicated prescription.Overall a seamless, pleasant and friendly experience from start to finish. Highly recommend! I have found my new fav eye care center.
Arrived 30 minutes early and was seen right away. Clean and efficient facility. Staff was very attentive and kind. The nurse Syan Owen explained everything to me and made sure nothing was left out. Overall very good experience.Would definitely recommend.
The care is over charged and if you need additional care if comes with a charge. They do not care about the patients best interest. Highly encourage anyone considering to look elsewhere..
My kids experience with Syan Owens was amazing. She was kind and patient with my kids as they were receiving contacts for the first time. So any one that remembers that first time learning can appreciate it when some one is patient and reassuring. Way to go Syan!!!
Low Country Eye Care is wonderful!! Their practice is immaculate and the staff is so friendly! Dr. Freeman and Crystal were the best! I was in and out of there so fast but still received exceptional care. Would highly recommend!!
Dr. Costales took her time with me and helped provide a number of solutions to my eyecare needs. Great service!
Had a great visit at Low Country Eye Care this morning! They got me in so fast and were so professional! Very family friendly as well. Crystal was so sweet and answered my questions! The doctor was also so helpful! 10/10 recommended ♡
I want to thank Crystal the technician who helped me today and also Dr. Freeman for helping with my new eyeballs (contacts) lol. They made it easy and comfortable to be there. They were extremely nice and helpful and I will definitely recommend anyone to them. I have found my new eye place and also the office was great and patient with my son who is autistic and got his eyeglasses perfect for himThank you again you lovely ladies for your help and will definitely be back from now on.
The staff is extremely warm and welcoming from the moment you walk in the door. Crystal was great she was funny and very informative. She explained everything she was doing and if it involved additional cost she told me ahead of time. Dr. Brandenburg made sure I was comfortable the moment she walked into the room. She was very thorough and friendly and answered all of my questions.
Decided to switch eye doctors after 10 years. Wasnt thrilled with the one I had been seeing, and actually tried a few others over the years with no luck (problems getting the prescription right, billing issues,etc.). So thought Id try switching again and am so glad I did. Received response immediately after messaging their office. Was able to make an appointment in the near future, and person I spoke with was friendly and professional. So off to a great start. Initial visit was fantastic. Filled out paperwork and right in. Nicole was absolutely amazing. Thorough, friendly, and warm. Exceptional communication skills! And loved Dr. Freeman. Professional, sincere, and engaged. Shows a deep interest in her patients, and makes you feel like family. And the best part is the prescription was on key. She had tweaked it a little and it ended up being perfect. I have done monovision contacts for 20 years, and it can be hard to get right. Again, she got it right the first try, which has rarely happened for me. It is nice to find an eye doctor that I fully like and trust!! Highly recommend!
~ My daughters and I have been going to Low Country Eye Care in Richmond Hill for 4 years now. They have always been VERY professional, on time and personable. Weve has great experiences with 2 Optometrists over the years. Both joys to deal with! Our last 2 visits, weve had the pleasure of working with Crystal, our technician. She was super thorough and explained what each step in the process meant so that we felt at ease. Very appreciative of this and her care! Well be back as usual because we wouldnt want our eye care services done anywhere else! xoxo, Kimberly...Owner/Christa Michelle Candle Co. ~
This will always be my place to go for my eye care needs. The friendly smiles at the front desk to seeing the provider my visits here are always professional, courteous, friendly and polite. Crystal was amazing during my exam explaining each procedure to me before performing. Dr. Dang is amazing with my exam. She was exceptionally at making sure my vision was perfect if not near perfect. The entire staff gets a 100/100 from me. Thank you all for what you do🤩🤩🤩🤩🤩
I recently visited with my two teenage sons for our annual appointments and our technician, Nicole, was wonderful to work with. She was professional, polite and efficient. Dr. Dang is delightful and knows her stuff. I especially appreciate that she talks to my boys directly about their vision and what she is doing while chatting with them about their interests.
I saw Dr. Freeman and she is the best! I had not had an eye exam in years so I was a bit nervous. She made me feel very comfortable and explained everything she was doing as she did it and put all of my worries at ease. She also examined my 1 year old and was extremely gentle. I have already booked my next appointment!
From the moment I called, I received a warm welcome to set up my appointment. Today, I was blessed to be seen by Dr Caroline Freeman, Crystal and Shawna.Each lady was so kind and made me feel like I have known them for ever. So patient, in every step of the way from getting my eyes examined, to also picking out two new pairs of eye glasses.They all are a very thorough.......and excellent at what they each do.I wish I could give them all TEN 🌟‘s because they deserve it!
Staff was pleasant and helpful from my initial phone call. Once I arrived at the office the receptionist was nice, office waiting room was clean and comfortable.Crystal was helpful at putting me at ease and making me feel comfortable.Dr. Freeman was very friendly, knowledgeable and prescribed meds for my eyes.I called at 12 noon and was seen at 1:30 the same day. I will definitely be back when I need eye care.
I had a very pleasant visit. The staff is helpful. The vision tech Mrs Syan is very professional and explained each eye exam test thoroughly. Dr Dang is remarkable. She listened to my vision concerns and was very thorough and pleasant during the entire eye exam. I would recommend Low Country Eye Care.
My experience with low country eye care has been phenomenal, Starting with the call center, Debra was my first point of contact & she was professional and a pleasure to work with! This is the first time I experience a call center prior to going to the doctors office and Debra was outstanding! She answer all my questions and set my appointment up to my convenience. I chose to go to the Richmond Hill location and Dr. Freeman was amazing I look forward to a long relationship with low country I care!!!
This may have been the fastest I have ever been seen for a doctors appointment. Cynthia was great for getting me some necessary documentation ahead of our meeting, and Nicole was excellent at moving my appointment along with grace and professionalism. Dr. Dang was as professional and polite as her staff. Thanks for an excellent experience.
My little one had an eye appointment. They were welcoming, professional, and made both of us feel comfortable. It’s also convenient that we were able to get her glasses there as well!
My appointment set up/new patient introduction was quick and easy on the phone with Pamela! She was very friendly, patient, and quick to answer the phone! I anticipate my appointment, I know it will be just as good as the customer service I received on the phone today.
Dr. Melinda Dang is the best optometrist Ive known to date. I have had multiple eye injuries from years of competing in boxing. My previous optometrist gave me the run around and misdiagnosed my injuries as allergies costing me money with no effective solution. I finally decided to give Dr. Melinda Dang a chance.My first visit to Dr. Dang and she found the problem within 15 minutes and had a solution that works TILL THIS DAY. Dr. Dang has wonderful customer service, effective treatment of eye injuries/injury prevention, exceptional work ethic, and in addition to these she is the top of her class in optometry.I recommend Dr. Dang to everyone. Finding a good doctor is very hard and she has won my trust and confidence for years to come.Words cannot express how grateful I am to have my vision saved and preserved by her. She is truly a blessing to her patients. Thank you so very much for all that you do Dr. Dang!!God Bless!
The Richmond Hill location is my favorite! I was given good service by so many of the technicians, including Ms. Nicole. Dr. Freeman was warm, knowledgeable, and thorough! The nice selection of eyewear and competitive prices made the experience very positive.
Debra helped me get all set up as a new patient and schedule appointments for myself and my family. She was so friendly and helpful and made this part of our transition to Richmond Hill an absolute breeze!
I recently started going to the Richmond Hill office and they’ve been so amazing. They were able get me in for a same day appointment which helped me so much! Thank you to Crystal and Dr.Freeman for getting on the right track and helping me. Highly recommend and looking forward to my next visit!
My visit to Low Country Eye Care was professional. The staff had a pleasant attitude and was very helpful.
My three daughters and I all had exams here this week and had a fabulous experience. Everyone was friendly and welcoming. The atmosphere was calm and I loved having the option for photos instead of dilation! The scheduling process was easy as well.
Dr. Dang was excellent. Professional and very helpful. I left feeling incredible in my new contacts. The entire staff was wonderful. Would definitely recommend. Also had a great selection of quality Eyewear.
My first eye exam in 20 years, and I couldnt be more pleased than I am with Low Country Eye Care. Dr. Brandenburg was happy to explain everything she was doing and what it all meant. I not only learned a lot, I enjoyed the process. Kayla was very helpful in explaining lens and frame options. A perfect 10 from start to finish.
Crystal was great with my little guy during our visit, and Dr. Freeman is always knowledgeable, efficient and engaging with my kiddo. We really enjoy this office for eye care needs!
Just had my first appointment and I had a really good experience. Crystal was my technician and she was really nice. I was in and out within 45 mins and I really appreciated it. Even with it only taking 45 mins I still felt like I wasnt rushed out and get taking care of. Thanks guys.
3 things to note. Very clean office, knowledgeable optometrist in house, and a polite office staff. And one bonus remark. They were able to adjust my frames the same day I brought them in thank you for that Crystal. Keep up the good work ladies.
Thank you so much for a great experience. Crystal Rush was so kind and patient when I explained my sight issues. Dr. Freeman also listened to my vision issues and worked to produce a solution for my dry eyes and contact lens wearing. She explained the photo of both eyes. I look forward to a great relationship with the Richmond Hill location of Low Country Eye.
Dr. Freeman and her assistant Errin were both AMAZING! Always friendly and very thorough! Much appreciative of the service I receive at Lowcountry Eyecare!
High-eye exam and friendly staff. Crystal and Dr. Dang answered all my questions and provided great customer service.
Excellent care and service! They spared no time to listen and understand what I needed. From Dr. Freeman, who explained what matters to me the most, to Ashley, who went through a dozen of pares to help me pick the prefect one. Thank you!
Crystal at Low Country Eye Care is the best! Such an awesome experience when she spoke with me regarding my contacts. Very thorough, kept me informed and helped me with what to use for my contacts (drops)
I just want to thank everyone at Low Country Eye Care, especially Crystal, for making my visit very pleasant and helpful. I always feel confident that I am getting excellent care and am provided high quality choices for my glasses.
Just switched to Low Country Eye Care from my other eye dr, and couldnt be happier. Crystal was exceptional along with the young lady that fit me for my glasses. Definitely recommend.
We bought incredibly expensive frames and lenses for my daughter here last June. The arm just broke off this week and we took them in to see what they could do. Which is apparently nothing. Conveniently the warranty expired 06/5, 3 weeks ago. I have a $800 pair of one year old totally useless glasses now. They offered zero solutions.
First experience at Low Country Eye Care was great. They were fast and very helpful. The technician Crystal and Dr Freeman were both awesome!
This was my second visit at the office. As a healthcare professional, I have found Dr. Freeman to be an excellent practitioner and diagnostician for both routine examination and focused concern. The assistants, Syran and Nicole, were also knowledgeable, friendly and professional. I highly recommend a visit.
Everyone is always so professional and kind, but most especially Pam! She answers phone calls and sets appointments. She is so pleasant and exactly the kind of person everyone hopes to speak to on the phone. A great person to be the first point of contact for the business! Keep up the great work, Pam!!
Today was my first experience with this practice and I could not be more pleased! The office is a well decorated, clean and calm setting with many choices for eyeglass frames. Their doctors and staff are very friendly and efficient. I picked out a pair of in-stock frames today and my prescription lenses were ready for pickup in under two hours! I have never had same day eyeglasses. I will definitely recommend this facility to anyone and everyone for eyecare.
Today I had a appt and I came in after lunch and the office was beautiful and very clean. I did however get greeted in a not so personable way by a taller blonde girl who was standing at the front, just not very welcoming and came off a little abrasive..While waiting for my appt I was also being entertained by personal conversations that were being had by the two girls at the front......It didnt set a good first impression for me but as I went back with the first girl she was very nice and the doctor as well. I will come back but hopeful to have a better second impression.
I have been using LCE for myself and kids for at least 5 years. Never had any problems or bad service
Thank you Ashley for your professionalism. She fixed my glasses and warranties my scratch glasses thanks for the job well done.
I recently located to another state nearly ten hours away. I spent 15 years with Dr Todd and his wonderful staff. When my husband broke his glasses and frames expectantly, Brian jumped through some HUGE hoops to make sure our warranty was met. Thank goodness for technology....through texts and a few phone calls and the postal service we have replacement glasses on the way to us in less than 2 weeks. Brian did all the leg-work for us and I am definitely going to miss the wonderful customer service we received. Hometown eye doctors are far better than the franchise chains that dont know your name or you family members.
Called and was given an appointment that fit my schedule! Krystal is awesome! She checked me in and got me ready for the Dr. Fast, friendly service.
Dr. Brandenburg & the entire staff are super fantastic!! I had a complete eye exam & my supply of contacts in under 30 minutes. Worked out great since I was on my lunch break. Very professional and super friendly!!
I love Low Country Eye Care in Richmond Hill. Appointments are easy to schedule and the staff is friendly. Brian spent a lot of time helping me pick out the perfect glasses and I love them. He was honest and told me what looked good and what didn’t. Anytime I need them adjusted he fixes them right away and always has a smile on his face!!
The staff was very great to help me out with everything from when I walked in til I left the visit…
First visit for my hubby and I, and we will be back. I love that they didnt pressure sell something I didnt need. Everyone took time to make sure we understood what they were doing. Loved Dr. Dang
This was my first vision appointment in a long time and Low Country Eye was very friendly and did a great job at diagnosis on what was causing my vision problems. Crystal was wonderful as well!
The entire staff was awesome, Crystal was very nice and friendly, she made the appointment fun. The Doctor was also very nice and easy to talk with.
My appointment was great today and the technician Crystal was absolutely awsome...She was very detailed oriented and answered all my questions.
I had a wonderful experience at Low Country Eye Care . They were customer friendly and willing to help me. Thanks ladies Crystal, Kayla, and Dr. Kimberly Brandenburg.
Awesome staff! Very helpful and Crystal fantastic! Also the facility is very clean.
Great experience Mrs Nicole Brown was outstanding very helpful and perfesional.
I was SUPPOSED to have an 11:15am eye appointment at this office. It was my second annual visit, so I was an established patient. I woke up around 7am but decided to catch a few extra winks, but when I woke up again I was shocked to see it was 11:04am. I proceeded to almost literally break my neck to get to my appointment, driving the 5 miles from my house in the pouring rain. Upon my arrival, I immediately apologized for my tardiness & explained Id overslept. There were two receptionists at the front desk and another staff member at a desk behind them, with not a soul present in the waiting area. One of the receptionists told me that their policy was to reschedule patients who were more than 15 minutes late, but I pointed out to her that I indeed had two minutes to spare per that policy. She then deferred to the staff member at the desk behind them, who walked to the back for less than a minute and returned, stating that there were four patients already waiting for the doctor, so they couldnt possibly see me today. I left without rescheduling. If you dont honor your own office policies, why have them at all? I will never return to this practice, and if they try to charge me for a no-show, I will hire an attorney. The GPS on my phone is all the proof I need.
Wonderful experience at Low Country Eye Care in Richmond Hill. Friendly staff (thanks Crystal) and knowledgeable doctors. Discussed all my concerns and options for eye care.
The service was excellent and we were in and out quickly! Kayla was very helpful with our glasses choice and input. Would see her again! :D
I spoke with Pam at the call center. She was absolutely amazing and a total joy to speak with. I honestly did not want to get off of the phone because she was so pleasant and friendly. Hold onto to her and dont let her go. The world needs a lot more of what and who she is.
Nicole was great! The office was clean, prompt and kind.
Efficient and thorough care! Great tech, Elizabeth, Dr, and optician.
Another great visit today! All of the Doctors/staff are always very pleasant and I have to give Nicole special props because she was extremely patience with me!!
Love the whole staff. Was immediately greeted ,and the Drs were very pleasant. This was my sons first pair of glasses and Christina was very kind ,and professional. I live in bloomingdale and I still choose you guys.
Great experience! Very clean and friendly staff. Krystal was very helpful in explaining eye images and Dr. Freeman was extremely informative and nice: Will absolutely be back!
I had a great technician, Crystal! She was informative and caring to me and my family’s needs! Well done!!!
Appointment was right on on time with minimal wait. Went well and Crystal was very helpful and professional. Entire staff was great. Dr. Freeman was very informative.
I was a new patient and it was a super easy process filling out paperwork and dealing with insurance. Staff was very friendly and professional. The waiting room was nice and clean and I did not have to wait long at all! I’ve worn contacts my entire adult life and learned so much new information and details about my vision that didn’t know before!
Always a great experience here for myself and especially for my kiddos. Clean, professional, timely!
Low Country Eyecare has a was warm and friendly staff. They had a great selection of glasses. The doctor took her time and answered any questions and concern that I had about the appointment. An overall great experience.
We bought sports glasses for my son to wear for football. The staff was incredibly kind, knowledgeable, and easy to work with. They took their time to make sure that my son felt comfortable with his choice. I highly recommend them!
Always prompt and friendly and never pushy. Great place.
Crystal was a great tech. The whole office was fast, friendly and efficient.
2 pairs of glasses over past 2 years.(Multiple trips into Richmond hill to have adjustments ). Brian is the best! So patient and helpful. Always fast service and professional!Selection is great
Great service and attention to detail. Crystal is very nice and informative!
I have been coming to Low Country Eye Care for about three years. I should have written a bad review a year ago when they made a mistake and copied the WRONG prescription for my contact lenses. I told them during my fitting that I was still having a hard time reading and they assured me that I didnt know how to put lenses in correctly. I drove without being able to see for over a week, and I complained about headaches and poor vision at my next apppointment. The doctor looked at my file and the lenses they had provided me and realized that I had been wearing the WRONG PRESCRIPTION. Today was the last straw and I will not be returning. I broke my only pair of glasses, meant to be a back-up for my contact lenses, and I went in to try and get a copy of my prescription and get replacement glasses, because I can not drive, read, or SEE without my prescription. The Federal Trade Commission requires eyecare providers to release your prescription to you anytime you ask for it, BUT in Georgia it is not required for them to tell you your pupillary distance, which you need to purchase glasses. I have been a loyal patient, but I do not buy my glasses frames or lenses in clinic because they have a very small, overpriced selection that are not affordable to me. I was informed that since I have never forked my money over to Low Country Eyecare, I would have to pay a fee for my pupillary distance. So basically, buy our rip-off glasses, or pay us for permission to get them at a fair price. You are MUCH better off driving 15 more minutes and getting your eye exam AND frames/lenses from the Walmart Vision Center on Coastal Highway. I went there ONCE in a pinch, but I just called, and the lady on the phone was very nice, helpful, and they had no problem giving me my PD. Dont pay more than you have to just to SEE!!!!!!!!!!!!!
Been using this place for six years now, and it just keeps getting better. Love the fancy new tech! Special thanks to Crystal who patiently answered all my questions about the new procedures.
Today, I went for my yearly eye exam. I had the best friendly experience. Just wanted to say thank you to Nicole and Kavia yall are the best 💞
Always friendly staff. Very impressed by time that Brian spent helping me find just the right frame. Also called after crashing my bike into a tree and messing up my glasses. Assured me to come straight to office even in dirty biking clothes. Cheerfully fixed nose pad and sent me on my way.
Very nice looking & clean clinic. Doctors have been thorough & are willing to take time to answer questions.
What a friendly group of professionals! From the moment you step through the doors you are made to feel like family. Thanks for taking care of my eyes! Keep up the great work!
Just got back from my 10:30 appointment in Richmond Hill I got to the office around 10:15 got in there was told to hold on finally someone came up to me and told them that I had an appointment at 10:30 sat down for a little bit she came back and took me to the room I told her that the contact that lady gave me was not working for me I only got it for my right eye they tell you to wear the contact to the appointment but I couldnt even wear the contact to the appointment because I cant see out of it to drive my vision is worse with the contact in than it is without. So 11 Rolls by and I hear people laughing outside of the room Im pretty sure I even hear my doctor laughing I hear other people getting serviced as Well it is 11 30 on my phone she finally knocks on when door comes in I tell her that I cant see out of the contact that I think she needs to re-examine my eyes she said that she knew the prescription was good but the first time she did it she had to come back 3 times because every contacts you put in my I didnt work. She said shes going to order me a different type. Okay cool so I waited a whole hour just for a three-minute conversation. She took me up to the front desk told me they would call me and probably like 2 weeks when the contact comes in and then where that if it doesnt work to come back! Would you come back or would you just go somewhere else?
I forgot to write this yesterday, but Tiffany was amazing getting my appointment setup. It was quick and easy. Thanks!!
Nicole was wonderful and friendly! Dr. Freeman was fast and efficient as usual. Thank you for being the best in town!
Thanks Crystal, Kayla, and Dr. Freeman!Everyone explained the process, outcome and next steps very thoroughly. Easy place to visit and one stop for all my eyeballs needs.
Very professional care and excellent customer service. All my questions were answered with courtesy. I highly recommend them.
I had a great quick eye appointment at Low Country Eye.The office is beautiful and the staff is friendly and caring, Nicole was especially wonderful, thank you!
Nicole was excellent to deal with. Thank you for your help!
The Doctor and staff are very helpful, courteous and friendly
All the office staff was kind and helpful. Crystal was my technician and was very professional and sweet. I would highly recommend this office.
Crystal was absolutely amazing, very attentive and caring, she is a rockstar!
Great customer sort and clean environment! Really appreciate the friendliness of the staff especially Crystal!! Thank you all for your help!
Greatest is all I have to say about the staff & the Doctor. Everyone was patient and understanding. I been wearing glasses and contacts over 35 yrs and they were priced with in the normal price.
The staff was so pleasant at Low Country Eyecare. Crystal was so personable and efficient.
Thank you Tiffany Perez for your help! Outstanding costumer service.Youve made my 15 year old very happy
Always a great experience when I come to the Richmond Hill office!
Crystal was so amazing and patient with me! Dr Freeman is amazing love low country eye care 😊
As soon as you walk in the door you are welcomed. I have found it to be a clean and peaceful atmosphere. I am very pleased with their selection and quality of frames.
Dr. Schnobrich and his staff are the most professional and caring people. I have had many eye doctors and they are by the far the best.
They were completely rude and unprofessional. they socially profiled me and are extremely snotty. i would truly take my business else where. the way they speak to their customers is in called for and truly degrading.
All staff was all very friendly and worked efficiently. Crystal was amazing! Thank you for your services!
Great experience. Dr. Freeman was friendly and thorough and Ashley was awesome!
New patient appointment. Debra was very helpful and made the process so easy.
Front desk staff was almost cartoonish in her clipped, curt and careless interaction when I came to check in for an eye exam. I wont be finding out out if the professional staff are any good.
Crystal was so kind and helpful to my daughter. She got contacts for the first time.
Extremely efficient, competent, professional, helpful and friendly staff. I have contacted them on multiple occasions, concerning what I considered to be complicated or extenuating issues, and theyve made the process simple EVERY time.
Always a great visit at Low Country Eye. I always get great service and feel like I’m well cared for.
Cynthia was very polite and professional on the phone.She made sure I was prepared for my visit.
The whole office is very nice and helpful.
Love this place. Crystal is incredibly nice and made the visit enjoyable.
New to the area. stopped in last week and the front desk girl was very helpful. had some questions and she answered them all.
Mrs.Pam really helped me and she was very friendly and helpful also patient 🙂
Very helpful and easy to work with! I thoroughly enjoyed Crystal and Dr. Freeman!
Very friendly and so easy to work with! I will definitely be returning!
Went in to see about updating something’s and got helped by Ali and Kayla. They got some good customer service
Great place! Reception was superb and Dr was exceptionally thorough!
Service is great but the glasses are pricey. If you have good insurance it’s not a problem.
Great service, very helpful Syan and Crystal. Thank you
Crystal was fantastic, overall the best experience ever.
Pam was PHENOMENAL!!!!!! She would be any employers dream employee!!!
Got my prescription wrong. Would not release part of my prescription to me without a fee. Glasses over priced and already broken. Complete racket.
Crystal was the best. Thank you.
The staff is both professional and friendly. Service is great!
They told me that they accepted my insurance over the phone and when I got there they didn’t.
Crystal was a great technician
Nicole was very pleasant and service was excellent
Everything was quick and easy. Thanks again!
Excellent Drs and Staff! Great Service!
These guys are awesome and helped me quickly and professionally.
Friendly, efficient, and professional.
Nicole was awesome.
The doctor worked with me repeatedly until my contacts were perfect. Thank you
Total reviews rating 4.7
171 Reviews for Low Country Eye Care (Richmond Hill) 2023:
Review №1
2021-07-30The Low Country Eye Care Team gets a superior rating from me due to their genuine customer service and quality care. Nicole was very knowledgeable and well organized before and during my exam. She informed me on the procedures that Dr. Brandenburg would perform. Dr. Brandenburg was prompt and energetic.There was no waiting period for moving on to the next phase of my visit, which was selecting my new frames. Kayla explained the selection process and how soon my new frames would arrive. I didnt have to ask any questions because everything was explained in detail.Overall the facility was exceptionally clean and the staff was professional. This will be my choice for my eye care needs and now you should make it yours.
Review №2
2021-11-17From my first phone call into the office to the last day walking out each and every person that I worked with was so welcoming, kind and helpful! In saying that I highly recommend Low Country Eye Care. I personally went to the office in Richmond Hill and had a great experience. Dr. Melinda Dang and her assistant Nicole were awesome! Both are very patient and listened to my concerns and answered my questions. The exam went well and my glasses are perfect! Speaking of glasses Ashley assisted me with choosing two new pair (everyday and sunglasses). I love both pairs and I get so many complements and I have referred friends to Low Country Eye Care. My husband also had a great experience and he too is very happy with his prescription and glasses. We both highly recommend Low Country Eye Care and we will be back for all future appointments.
Review №3
2022-01-20Went together with my dad and got both of our appointments done very efficiently! Staff was friendly and knowledgeable and had answers to every question we had. Dr. Dang was very helpful and genuine. Prescription was inexpensive, too. Overall, extremely happy with the visit and will keep returning for future visits :) Best eye doctor that’s local!
Review №4
2021-12-16Called Low Country Eye Care and got an appointment the next day! I was pleased to have been cared for by Crystal who offered great conversation and helped make using some of the awkward machines a breeze. Then, Dr. Dang was cheery and super informative. Finally, Ashely helped me get properly fitted for a cute pair of glasses. The whole appointment was painless and honestly enjoyable. Made me feel good to be taking care of my eyes and vision. Thanks, Richmond Hill team!
Review №5
2022-05-11I was extremely pleased with my Technician, Elizabeth and Dr. Costless. Both took a lot of time to test and diagnose my eye issues. My only negative is the price of the glasses in the retail area. I no longer have vision insurance and paying those prices are way out of my budget. This is a shame because I prefer to buy local and keep the money in our community, but I just cant pay over $600.00 for a pair of glasses that I can get online for less than $200.00! Great experience with my eye exam though!!!!
Review №6
2022-02-23As parents of an autistic child we never know how he is going to respond to most things. We have never had luck with any form of doctors appointment. They always go sideways, but weve learned what his triggers are and do our best to get ahead of them. We were very clear on what would need to take place for any chance of his appointment to go well and they did their best to accommodate. The visit was nearly flawless which was the complete opposite of what I expected.
Review №7
2022-05-18My technician, Elizabeth, was so friendly and helpful! She listened to me and answered all of my questions. Emma helped me choose glasses, and was very good at helping me find the best frames as I have a small face. Shawna was very helpful and listened as I needed some tweaking. Dr. Schnobrich was super kind and is currently helping me dial in my Rx!
Review №8
2022-04-08Great experience! Everyone was so polite and helpful from beginning to end. The Dr. Brandenburg was thorough and was able to address my concerns. Ashley was genuine and super helpful when looking for frames for my kids and I.
Review №9
2022-04-19Low Country Eye is an awesome place to bring any child, teen or adult for eye care. The atmosphere, doctor, along with their assistance were remarkable. Everyone was willing to help and very knowledgeable and friendly. Ashley and the others made my family feel very welcome. We will continue return to Low Country Eye for eye care needs.
Review №10
2022-06-17The entire staff is very professional and protective of the patient privacy. Dr Dang is knowledgeable and nice and an effective communicator even for patients with little English speaking skills. We appreciate your entire staff, especially the lady with the fuzzy pink uggs. Unfortunately I didnt get her name, but she was ba pleasure to work with. This is a great place to get your eye exam👍