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Phone: +1 470-238-3845
Site: https://www.marbleslab.com/
Opening hours
  • Monday:12–8PM
  • Tuesday:12–8PM
  • Wednesday:12–8PM
  • Thursday:12–8PM
  • Friday:12–8PM
  • Saturday:12–8PM
  • Sunday:12–8PM
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Total reviews rating 3.6

38 Reviews for Marble Slab Creamery 2023:

Review №1

2022-01-07

Its a great little store. The ice cream really is like homemade. The cookies are a nice treat. You can grab a giant cookie for a silly surprise on a whim, but they do sell put often. Its better to order one in advance or anticipate to wait a quick 40 plus minutes. Obviously, you can order a special holiday cookie for a special occasion. The truck outside, I didnt ask, looks like a catering treat for any party.

Review №2

2021-12-01

My 15 year old daughter wanted to surprise me for my birthday with a special cookie cake. She wanted a dolphin with Happy Birthday Mom. The owner said they didn’t know how to do that design?? They said choose another one from the website, so she picked a fish. Again- they called saying they couldn’t do that. So my daughter decided to order a plain cookie with just the borders with icing and she would do the design herself. My husband picked up the cookie and it was completely plain- NO ICING!!! They said they don’t do plain cakes! I will never order from them again!! It was expensive and a pain to work with the owners

Review №3

2020-01-30

Called & placed a pickup order, very nice & knowledgeable over the phone! Picked up my order & it was perfect! Was so delicious & the staff was super sweet!! Will definitely be back, oh & the ice cream was delicious as well!

Review №4

2021-08-15

I placed my order online with detailed instructions, then I got a call from the decorator who was making my order and she didn’t know what the word “phrases” meant, so I had to explain. I had to tell her to google a picture of a CVS heart for reference, which they usually do anyway. The cake was supposed to say “We’ll Miss You”, and when I went to pick it up, it said “We We’ll Miss You” 🤦‍♀️ I sent it back to be fixed and they did fix it well. The cake was made on time and with the right colors. It was for a co-worker, so I didn’t get to eat any, but it looked okay.This location is definitely under new management who doesn’t put as much effort into appearances. The display cases aren’t as impressive and there are no birthday extras to be seen.I don’t think I’ll be back to this location for a cookie cake. Which is sad because before the change we would get the most impressive cookie cakes. It’s really gone downhill, unfortunately.This team may want to look into hiring someone who is a little more experienced at cake decorating and the English language if this is going to be the business they’re in.

Review №5

2021-11-26

Walked in for 4 cookies. We waited and waited, 2 employees behind the counter back towards the end of the ice cream. We were just waiting by the resister and no one said a word to us. The reason we walked out without buying was 5 people walked in several minutes after us, and immediately were greeted and started getting ice cream samples. We will not be returning. If contacted or there is a reply to this review, I will not respond. I stand by what I said and this cannot be the bar we set for customer service.

Review №6

2021-05-10

If I could leave negative stars, I would. I was told that if I wanted a special design, I would need to pay $9 when I picked up the cake because there was no way to pay it online. No problem. They call me an hour before I am to pick up the cake(it was ordered and the design sent 24 hours before) to tell me they cant do the design benefits they dont have the right colors. I told them any shade of blue is fine. Yall, she said she had NO BLUE ICING. I asked to clarify, you have no blue icing at all? She said no maam. Okay, I dont believe you but okay. Just put happy 12th birthday will. She said okay. I asked if it would be ready by 430 since they dont have to do the design, she said no problem. I get there and the cake still isnt ready. They cant even find where I placed an order! But they just called me about my order!!! When they finally bring it out, the writing is in blue icing!!! Never again.

Review №7

2020-05-09

The staff & management are lovely. They are friendly, professional, kind, & community-minded. I spoke to the manager & cashier over the phone before visiting the store & the phone equities blew me away. I talked to Katie, the decorator asked detailed questions about the design I had in mind. The manger was more than willing to discount the product to help me bless some deserving people. When I picked up my cookie cake, I was blown away by the kindness of Marleigh. She went above & beyond to make sure I was satisfied with my purchase. She showed me the cake before I paid to make sure I liked it. Wow, Katie, the decorator did a fantastic job! She captured exactly what I had in mind. If you want a cookie cake from Great American Cookie, skip the mall locations and drive a little further to this Braselton location, you will not be disappointed!

Review №8

2021-03-27

It appears that this location is under new ownership. Establishment is now very unorganized, they never answer the phone and never return phone calls or emails. I had placed an order for a cookie cake for my son’s birthday. The order was sent by email, which was by their request, and sent over 24 hours in advance. After 11:00pm the night before the party, I received an email that they would no longer be able to fulfill by order. What?!?! The new owners must not be aware of how serious the moms of Braselton and Flowery Branch take providing cookies for our kids ☺️ I am truly disappointed to say that they have lost my business. I will be driving to Buford or Gainesville to fulfill my future cookie needs.

Review №9

2021-04-14

The employees look miserable when the female manager comes out and she has horrible customer service herself. The kids working do great jobs have wonderful customer service but both the managers just yell at you and scam you for more money. I was inside for 3 minutes maybe less and I heard her give 1 person 5 different things to do while he already looked red and exhausted. one of the managers is very friendly with his employees the other just barks out orders and doesnt make cake orders right and in order for her to actually make it right you have to buy both. I also believe the employees get nothing but drinks free. I saw her take a cookie one of her workers could have eaten and throw it away completely wasting it. If you live in Braselton please do not go here just to save the employees.

Review №10

2021-03-20

Recently we visited and it seems to be under different ownership, there were open melted ice cream bins on the counter (and serving out of them), not even 1/4 of their normal inventory (and even the inventory that was present, was less icing, smaller cookie sizes, and mediocre at best), the woman was still counting the register at 20 minutes past opening, and infuriated cake customers everywhere picking up their cakes that werent ready. We love American cookie Co but Im afraid to say we are scared to go back. Their new ownership is not working out.

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