Wheelchair-accessible entrance
Yes
Massage Envy in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 404-841-3599
Site: https://locations.massageenvy.co...
Site: https://locations.massageenvy.co...
Opening hours
- Monday:10AM–10PM
- Tuesday:10AM–10PM
- Wednesday:10AM–10PM
- Thursday:10AM–10PM
- Friday:10AM–10PM
- Saturday:10AM–7PM
- Sunday:10AM–6PM
Massage Envy in other cities:
Comments (60)
I have been going to this Massage Envy location since it opened. My therapist from the old location moved and I followed her.The spa may be difficult to find, as the owner of the shopping center has not allowed for proper signage. It is situated under the Bank of America at the corner of Sidney Marcus Blvd. and Piedmont Rd. near Lindbergh.The front desk staff and management team are amazing at this location - it is an open, friendly feeling the moment you walk in. Jessica - the owner - has done a marvelous job working with her employees on the proper etiquette for excellent customer service. And you can tell she makes the employees care - this is not always evident in Atlanta. I suggest you arrive early to check out ahead of time, and I always book my next session at this point.My therapist, Kimberly, is the best of the best. She listens to everything I say, and immediately begins working to alleviate any pains or other areas of concern that I may not have mentioned that she has found. I could not be happier with Kimberly as a therapist. and consider myself lucky that one day several years ago, she happened to fill in for the therapist with whom I had initially been booked. Karma much? Now, if I could just win that Powerball....There is more than ample parking at this location, and I do recommend scheduling your appointment ahead of time.
The massage itself was great. The customer service afterwards was horrible. My husband scheduled a massage for my birthday and it was a complete surprise to me. He dropped me off and went to go run errands until I was done. When I was all done the girl at the counter asked if I was paying or if my husband was paying and I said I wasn’t sure because he had planned the whole thing. Another girl behind her proceeded to tell me I should stay and take out trash, change bed sheets and pay off the debt as if my husband and I were planning on not paying. It was very unprofessional and very embarrassing for her to say that in front of other customers. I went from feeling relaxed and zen to bothered and pissed. She then proceeded to ask me how far along I was in my pregnancy and was UPSET that I told her how many months I was as opposed to how many weeks, as if I owed her any conversation at that point. Very aggressive attitude and just plain rude. I didn’t catch her name but she wore glasses and was also pregnant. Horrible horrible horrible service. The other girls just stood there and said nothing.
Amazing experience, as always! I haven’t had a session yet with a therapist who didn’t do an incredible job. Walk in, greeted by name and full of conversation to ensure my comfort before going back. I had some tightness in my upper back and shoulders, and walked out feeling brand new. Great location and personable staff! ME BUCKHEAD CROSSING ROCKS!
Ive been coming here for a few years now, and theres a reason I keep coming back. The staff is friendly and attentive and always makes me feel so well taken care of. Not only do they offer massage therapy, but also skin care. Lauren is amazing; best aesthetician Ive ever had - anywhere. She is kind and great at what she does. Shes done a series of traditional facials, chemical peels, and microdermabrasion on my face, and it has never looked clearer or more radiant. (Ive had people tell me that Im glowing!)TL;DR: Highly recommend.
Moral of the story if you prefer a male/female be sure to proactively ask.Not so good 1st time experience but the people there are professional. I scheduled last minute/the morning of and wesnt asked if I preferred a male or female nor did I think to specify.Well when I got there for my appointment and discovered that I was in fact scheduled for a male and that was the only option I was charged a cancellation fee and it was a very matter of fact conversation. There was not discussion on other ways to have maybe a different service or anything it was, OK that will be a cancellation fee of 20.00 do you want to pay it in card or cash.Needless to say I more than likely will just continue to go to my usual place and not look to transition to this massage place.
The absolute most unprofessional people I have ever spoken to at a “ME” and I’ve been to several all over the country. I booked an appointment online to for my wife, then called to make sure they knew it was for her. She went to the appointment only to be greeted by probably the worst representative they have who went on to claim there was no appointment. I should have known better than to send my wife to this place after calling and the rep was rude on the phone and talking to other people in the background. My wife ended ended up leaving after her 1100 appointment turned into an 1130 some how even while showing this RUDE UNPROFESSIONAL rep the email confirmation for 1100. Massage Envy is normally reputable business in most areas, but this location might as well be comapared to a trashy low-budget call center level training skill level at best. I am usually not the one to leave a negative review, I just don’t return, but this place is absolute TRASH in people skills. I guess with some people you can’t expect much more than this.
Absolutely love the atmosphere and energy at this location ! I treat my Mom to a massage once a month and it makes her so happy and relaxed! Everyone is so nice and caring, My Mom is in good hands! Definitely recommend this location and Massage Therapist Camari !!
The worst massage I have ever had. My fiancé and I scheduled an hour massage and we were both very disappointed with the customer service upon booking and arrival. Both of our therapist looked very unprofessional and the message itself was very unpleasant. My therapist acted as if she was scared to touch me, she didn’t hit any of the areas that were problematic for me. I would not recommend this location to anyone in the Buckhead area.
I called into this location during my visit to atl, I spoke with Shamara. She was super sweet & kind. Very attentive to see what my facials needs were.When I arrived I was warmly welcomed, I ran a little behind on time due to traffic and was still taken care of.Lauren was my esthetician she was very knowledgeable after looking at my skin on what I needed. She knew exactly what to reccomend and she was very professional.When I come back to Atlanta this is the location I will choose.
Staff is friendly and I always feel at home when I come into town. My go to massage therapist is Lari, who has a cheerful personality and great hands.
Lauren was great, she answered a ton of questions that I had about my skin concerns . The ladies at the front desk were very sweet and friendly; I was a few minutes late to my appointment and they were very accommodating about it.
I have noticed that the professionalism of this place is dwindling away called one location and basically had to explain to the person how to do there job. Then I called this location where I have been going for years. Like always they cant find my reservation, and the reason is because they dont care to spell my name right evan tho Ive corrected many times. This time she is rude and tells me your not a member instead of saying I cant find your reservation . After pointing out that this is the second rude encounter today with this company and attempt to explain that she is basically just telling me Im an idiot who doesnt have a membership and thinks he does she swiftly hangs up.I called back and was hung up on again. She was a female the time was noon on July 21st 2017
By far the best location in Atlanta. I normally get a massage but opted for a facial this time. Tamika did an awesome job and I left feeling like a new person! Highly recommended.
I luv my massages an I the best part is the attentiveness of the staff as a wholeFrom the front desk to the back. Ive been a member for a year an will definitely be back...
The therapist was amazing and listened to all of my needs. I would recommend this location to anyone. The staff is friendly and the therapists are great!
They can call you and ask you to update your payment but when you have a grievance all of a sudden the phone doesnt work
One of the best locations Ive been to. 2nd time and it was everything! Definitely will be a 3rd visit.
Never had a bad experience, always greeted by staff, loved the massage and facial, can’t wait to go again!
Its an ok place, but my massage therapist moved away and I have not found a good replacement for him.
This location is amazing! Staff is very friendly and helpful. Camari was wonderful and had a great personality. I highly recommend this location!
The history of Massage Therapy, the benefits of Massage Therapy, the priceless yet affordable price of Massage Therapy! Go get some Massage Therapy from Massage Envy!
Quiet, clean, polite. Great therapists at this location too!
Yes. Yes. Yes!!!!! Never had a massage so good! ....I couldnt leave without a membership!
My wife goes there and she gets a great deep massage from Lettie.
I had one of the best massages ever! Thank you very much John!
David was extremely helpful with my lower back pain. Highly recommended.
Very welcoming staff!! Thoroughly enjoyed my massage!!
I wish I knew our Masseuses name, he was one of the best Ive ever had.
The store manager is very rude and unprofessional!! I will never step foot in this place again !!! I wouldn’t recommend any of my family members or friends to this place!! Don’t waste your time or money!!
3rd time I was cancelled on in 6 weeks. I’m officially cancelling my membership.
I love Massage Envy and David gives a really good massage!
I loved her,she loved me neither of us cared,we were getting our share
They are taking good safety precautions and the staff is very friendly.
Always a great professional service. Staff are polite and courteous.
Enjoyed my facial. Great service.
On Piedmont. Rebecca was great
My massage at this location was great
Great location...Superb staff...I highly recommend
Nicholas was an excellent masseuse!
Great people here! Facial and massage!
Part of my personal therapy
Great Location ... right next to Wings 101
Excellent staff and a wonderful message.
Can hardly wait for the next visit!!
The #best
Not handicap friendly.
Ive been going 7 years
Love them all
Good services
Friendly staff
Total reviews rating 4.1
60 Reviews for Massage Envy 2023:
Review №1
2022-02-06Deceptive Billing PracticesThey charged my credit card for several months after I canceled my account. I called several times and emailed to find out why I was still being charged and to stop the unauthorized charges since I had no financial obligation to this company after I canceled. After several months and calls, the manager finally admitted the charges were for my wifes account, not my account and there were no refunds and that my wife had to fill out a separate cancellation request. My wife was not using Massage Envy due to pregnancy complications and had no idea of the charges since they did not show up on her card, and she was an add-on to my account. When I canceled, the company should have asked my wife for another form of payment to continue her account without me, and then we would have been made aware of what was going on. The manager said they had no obligation to do that and no refunds for the unauthorized charges. They just kept charging and charging me without my permission and despite my request to stop and despite having no financial obligation to them after my cancellation. Where I come from, thats called stealing.
Review №2
2021-06-03I had a full body stretch and I have no complaints about that.But I arrived 10 minutes early and read the signs on the door that they were going to check my temperature and asked me a few questions. That never happened. And after 10 minutes, the receptionist brings me a tablet and tells me to answer all these questions. That was 6:01. My appointment was at 6:00. I got extremely frustrated because it was eating into my scheduled appointment time and when I entered my email address it it wouldnt let me for some reason.Then when I was checking out, she kept wanting to charge me, but Im a member and this was one included appointments. She called two different managers and they couldnt figure it out so I just left. That took about 10 minutes also. I would never go back to this location.
Review №3
2021-02-28Extremely professional 🙂. However I would be using a different location for future massages. 😐 The masseuse didnt go a full hr. 😑 Yes I was late 😣 however the massage was roughly 40 min. 6:15 to 6:56p a few areas were missed, and he was not very sociable 😕.
Review №4
2021-01-14I am changing my review since my last few experiences have not been great. If you try and book an appointment they will only have availability a few days later. I eventually got an appointment and the person who booked my prenatal massage, booked it wrong on the system,they only tell me when I get there they will have to reschedule, no apology or anything for wasting my time. The only reason They deserve even 1 star is because of the aesthetician, Lauren. She is the only good experience I have had there.
Review №5
2019-09-28The assistant manager and front desk agent are heaven sent! I have been coming to this location for almost a year and they make each visit great! Although there were some issues with my membership the last time i was there, they helped me work things out. Overall customer service is amazing and Ruth for sure gives the best prenatal massages ever!!!
Review №6
2021-10-06The message was so needed and the masseuse knew each and every troubled spot. I added other items to increase the enhancement of my 90 minutes, like the hot rocks. This was money well spent including the tip.
Review №7
2019-05-27Jonathan was great at this location. Best massage I have had from massage envy. Also the manager was very accommodating and made my husband feel very comfortable and relaxed with getting a massage. We loved the massages so much we came back 2 days later before heading back home to Nashville. Will be my go to out of town massage place.
Review №8
2018-12-05The staff are helpful, and I find myself appreciating them even more now that I can book my own appointments online. The quiet, meditative waiting room feels like its sunk into a cave, but all in all its great. My favorite therapist is Brandon, but Ive had good, firm pressure massages from Brianna, Julie/Julia, Fatima, and Carl.
Review №9
2018-12-03My first time here and I had the best experience! Everyone was incredibly professional, and Kimberly who provided my massage was excellent. They provided great and knowledgeable information, and I am highly considering their membership program. I cant wait to come back!
Review №10
2018-09-07I have been going to this location for a few years and this place is nothing less than excellent. I always feel welcomed and comfortable when I walk through the door. The manager, Shamara is always there to help me no matter what I have going on! Even the front desk is friendly as well. Whether it be a facial or a massage, my service is always exceptional.