Identifies as women-owned
Yes
Matthews Motors - Truck & Trailer Repair in Augusta
Categories
Location on the map
Augusta, Richmond County, Georgia, US
From the business
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 706-722-3997
Site: http://www.matthewsmotors.org/
Site: http://www.matthewsmotors.org/
Opening hours
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (90)
Aaron was a great help since Day 1. He was very helpful on understanding our needs on what we wanted and made sure we were getting the right truck for our money. The turn around time was very accurate and everyone at Matthews Motors is very friendly and wanting to make sure you are always taken care of! We will be back for our next purchase without a doubt!
Horrible service. I understand you’re running a business, but so are we. If you’re unable to attend a truck for a week—inform the driver or company. There’s other places we can take our trucks to, in the same area, that would do the same job in a couple of days.Please stop telling customers “definitely tomorrow” when it will take 7 days to complete service FOR AN ESTIMATE.Also, $1,800 for a 18 mile tow is plainly stealing money from consumers. I called around and got three separate estimates. The most expensive out of the three came in at $300 for the same towing distance.As a consumer and business owner, I recommend finding an alternative around the area. We found someone else who was able to tow the truck and trailer and provide the repairs for 45% less than the estimate we were handed.
BEWARE BEWARE!!! I just had 2 bearings 2 races a wheel seal and hub cap gasket done. Same job in my shop takes 2 hours. They charged me for 7 hrs labor at 812.50. OUTRAGEOUS for wheel bearings and seal!! Total bill 1180.09. Oh here is your review please send me my free HAT!!
I phoned yesterday for a potential emergency repair and Mr. Keifer was very professional and helpful. I would highly recommend Matthews Motors. I have been through their facility and visited with different ones of their staff and they always exhibit a positive attitude and respectability.
After having some issues with another vendor, we took a truck to Matthews Motors for repair. We worked with Kiefer, who was great at communicating the original diagnosis as well as updates along the way. We will definitely send our trucks to Matthews going forward.
This is my 3rd purchase from Bob and the guys at Matthew Motors. Each one has been about as easy of a truck purchase as one could ask for! Bob was and is extremely responsive and quick to get the deal done and went out of his way to find me better options for financing. Would not go anywhere else for my commercial truck needs!
Though I only worked here for a month I saw that the owners and staff care greatly for their customers. The shop and parts department are ran very efficiently and very well. The owners are engaged in the day to day activities and are very family oriented. Though I decided to move on it was not because of anything they did or did not do but only because I was offered another job which I had been hoping for before I began working for Aaron and Austin. They are also very competitive as far as pricing goes and are well equipped as far as staff, technology, and customer service to facilitate any job that needs to be done. Great people to work for and to allow to work for you!
Great staff Mrs.Jeanne was very helpful. They me out pretty fast and saved my load. One of the Deisel Mechanics Bucky very insightful on my truck. Overall I recommend Matthews to any trucker that want good quality care.
Fleetcare is an exception company to work with. Their staff is helpful, courteous and they understand the customer. I would highly recommend them for any repairs you may need or new trucks you are looking at purchasing. Keep up the good work!
They do the work on my company truck. They do a good job in a timely manner. Excellent customer service and nice break room. They even offer to take me to get lunch or a snack from the vending machine when Im stuck here.
The staff at Matthews Motors was amazing. I have a rental fleet of luxury Mercedes Sprinters. We had a rear AC unit that was not working and only a day to figure out the issue. Keifer and his staff were awesome. They rushed us in, and fixed the issue in a few hours. We were able to keep our rental, and not lose any money. Their communication and attention to details was first class. I will definitely be using them again, and highly recommend the team at Matthews Motors.
Stockman Oil Company has purchased three vehicles from Fleetcare in the last few years. Our experience has been outstanding. Our sales rep, Bob Griffin was available to answer questions and concerns, was quick to respond and provided excellent service throughout the process. Monica Martin, the parts rep., has also been an excellent resource for our maintenance needs. I would highly recommend the staff and quality of Fleetcare Commercial Trucks if you are in the market for vehicles.
They did a great job on our vehicle. They were very professional and they did everything we wanted done. I will come back when we need work done on the truck again
Could not have been more impressed with Matthews motors. Had a difficult to locate item and with the help of a parts manager Monica and the manufacture we were able to narrow it down to the correct item. Speedy shipping to the West coast as well.
Fleetcare provides friendly, courteous and knowledgeable staff. E-mails texts and phone calls are returned promptly. They are great community partners to the 4-H Program in Augusta-Richmond County. We are luck to have them!
The worst and most expensive experience ever. Will never have them do anything for my truck or trailer ever again. Very poor workmanship and didnt fixed most of problems with my trailer yet charged me full amount.
They work on my companys trucks, anytime we have a issue it is immediately taken care of and fixed. Great customer service and the employees are respectful and have great customer service.
Had to order a Part for my Hino in Savannah Georgia and Sherri in the parts department was very helpful. The process was smooth and they were very easy to work with.
VERY VERY VERY PLEASED WITH THEIR SERVICE. AFTER A NIGHT OF COMPLICATIONS TO USE FRIENDLY WORDS, I CALLED BECAUSE WE HAD A HUB ASSEMBLY GO OUT THAT TORE MY ROTOR CALIBER AND BRAKE PADS. THEY IMMEDIATELY SENT A MECHANIC NAMED DERRICK TO OUR HOTEL TO FIX OUR ISSUES. THEY WERE COMPLETELY PROFESSIONAL AND EXTREMELY COURTEOUS. I VERY HIGHLY RECOMMEND IF YOU NEED A REPAIR GIVE THEM THE OPPORTUNITY TO PLEASE YOU LIKE THEY DID US.
Matthews Motors provides great quality and service to our Hino and Isuzu trucks. We bring our trucks all the way from Athens, Ga (85 miles) to get quality service.
Family oriented, very polite and professional!
I have used this business for the past 8 years they never fail me I had a blower go out because of my mistake the service manager kiefer got me in and 3 hrs later my mistake was fixed it saved me $11,000 being a former trucking company terminal mgr for SEFL I know service and shops this place is the only place I will bring my trucks they are a 5 star service shop and I recommend any trucker to bring there equipment here and the trailer shop in the back is excellent on welding and repairs as well Burt Sappenfield owner of Majestic floor care majesticfcb.com
Jeremy provided excellent service to repair my trailer hitch. I definitely recommend Matthews Motors for your trailer issues, I will use them again!
Deluxe Inn Lodging for Business and Workforce North Augusta would like to give a great Big Thank you to Matthews Motors Fleetcare for being the exclusive lodging provider for the CDL drivers needing overnight hotel accommodations while their tractor is under repair by the finely skilled technicians at Matthews Motors. Rave reviews from drivers!Driver pick up and drop off .Call anytime. Thank you yall!
That guy Bucky Collins is awesome and is honest and very trustworthy. He had nothing but good things to say about the company he works for! Thanks for fixing my truck Bucky!!!
We deal with the parts department on a regular basis and we have been provided with the best possible customer service. Monica and her team are very knowledgeable and helpful. Highly recommended!
Absolutely the best peopl. Got our work truck in and out with no wait time like other shops. Will use them again and again.
What a rip off! They are only interested in your spending about 100 precedent of the the list price. I bought a truck from them and its all about bucks to them. I made my last visit.
Not business related, but my car broke down and the mechanics and front desk associates were extremely helpful and made me feel welcome!
They did a great job repairing my broken down truck, very professional place, great staff at keeping me updated
Great mechanics, communication and excellent service!
Highly recommend these honest people. Quick and courteous. Major emergency at their mercy and they found a minor issue. Thanks Mellissa.
My service truck was down and needed parts, Matthews Motors got the parts to the shop quickly, getting my service truck back on the road.
Quick and Professional, I use for all of our fleet care. Quality work.
Never had any problems since truck has been serviced here ..Very professional
Good work done in timely manner👍👍
Service was great and fast, got me the part I needed. 10/10 would recommend!
Melissa and her workers are the rocks. best place to repair your truck and trailer.
Formerly Fleet Care, under the same leadership..but re branded...great repair shop for commercial vehicles.
Matthews Motors is a great shop with good employees that gets the job done and done right!
Great service , Sherri in parts was very helpful and pleasant to deal with
OMG I cant say enough good things about this place so friendly and helpful
Fast and dependable service, highly recommended
Sherry in the parts department is awesome. Quick response to my request.
She was nice they were friendly nice and it was fast thx u !!!!
Sherri does a great job oftaking care of customers needs.
They keep my fleet going we have to bring trucks to them every other month! Thanks!
Sheri at the parts counter is very helpful.
Quailty people with integrity. I highly recommend them.
Great place to work,my son works there
Great friendly and knowledgeable staff! Great service!
Monica and her team are AWESOME!!!!! If you have a fleet you have to try these guys.
Really good people here they make you feel at home
Awesome job on fixing trailer mud flap and lights
Great people great service
Nice group of people and nice waiting room:)
Always honest and take very good care of you!!
Very fast service very friendly thank you
Very Professional kind hearted employees...
Great place to work and buy a new truck
Very knowledgeable and super friendly
Sherri at the parts counter is very helpful!!
Awesome service and great people.
To expensive and slow turn around they are way overpriced
Best truck repair facility in Augusta
Staff is very professional and polite.
Unbelievable place for great quality repairs.
Great people! Great service!
Great people who know what they are doing
Great customer service!
Awesome place and great service and great people
Friendly people and the best technicians.
Very respectful, and very helpful
Good big truck mechanics
Very friendly and professional
Great group of folks!
Always a great job
Awesome!
Blessed business 🙏
Awesome service
Total reviews rating 4.7
90 Reviews for Matthews Motors - Truck & Trailer Repair 2023:
Review №1
2020-05-13The Matthews family and Bob Griffin are the most helpful and professional folks you would ever want to deal with. They know their product, they will go the extra mile to put you in the truck you need. They delivered my truck to me, ready to work and all paperwork was taken care of. The Isuzu NPR is an absolute blessing, my crew loves it and my customers love our efficiency and professional look. Thank you to the entire staff at Matthews Motors, I will be purchasing more from them in the future. This experience had made a customer for life!
Review №2
2022-07-04Great customer service, prices and timeliness. James Nathan Kelly was great!!! Thank you so much!
Review №3
2021-01-25WOW. I’ve been meaning to leave a review forever. I apologize! Better late than never! I had an issue where I developed a hole in one of my fuel tanks. I stopped in and the good folks here not only got me in right away they even drove me to a motel and when the truck was ready picked me up and brought me back! They got the work done fast and it was done right. I’m leaving a review today because they deserve your business. There are too many bad shops out there and when you find a good one well you never forget that. I know I won’t and if I am ever in the area again this will be the first place I go. Want it done right? Trust the people here at Matthews Motors!
Review №4
2020-11-13Matthews Motors has been servicing my work vehicles for a while now and I completely trust their knowledge and experience. No wonder theyve been in business so long! Good folks to deal with! Family owned and operated!
Review №5
2020-10-16OH MY Goodness! I have nothing but GREAT things to say about these folks! First of all they came to me stated the issues they seen on site and they took the truck explained to me what they were going to do and gave me a quote the repair was done so fast and let me tell you under the quoted price as well. I highly recommend Matthews Motor and will be doing business with them again for sure! If you are looking for an honest mechanic that can get the work done, you have found them! Thank you Bob and crew Yall saved my butt!!
Review №6
2021-04-28I hesitate to write this as I rarely write reviews online - I simply do not use service partners with whom we have had a bad experience. This experience is in relation to a business-to-business transaction for HoseTek Mobile Hydraulic. We were in need of a fairly expedited repair post accident to get our Augusta operations back running. Matthews Motors outsourced the repairs to another local repair shop with no communication to HoseTek. The repair stalled for roughly two weeks with no communication from our Matthews contact. Finally - after two weeks (and multiple communication efforts by HoseTek to them) they informed us through another employee that they were passing on our work and to contact this 3rd party with whom they contracted. This is very, very poor B2B service. Our President attempted to call the owner - Mr. Bob Matthews - and he was unable to contact him to discuss as Matthews would not give our President a contact number or email for him. I am certain that this longstanding local company performs far better than this regularly - I can only tell you that our experience as a professional organization with them was quite poor. I would counsel any B2B potential clients to take their business elsewhere...
Review №7
2020-10-15Highly recommend these guys. They took care of our big box Hino at a great price and did an excellent job. Professional service all the way through. Very good value for work performed. You know no question that your truck is being fixed by experts that have seen it all before. Well come back again no question.
Review №8
2020-07-24Keith was able to help resolve an issue with my reefer unit, mind you while on an ice load. He was prompt, super nice, and soo helpful once driver came in with unit. He truly saved the day! They also have 24/7 roadside assistance for future truckers nearby with any issues. Totally would recommend checking them out!
Review №9
2020-01-03Hands down the best sales and service team! We have purchased several trucks from Matthews Motors and have been very happy. Just yesterday we had a truck stop by that had gotten some bad fuel, they stayed over to get the system flushed and get my driver back on the road! I appreciate the ladies and gentleman at Matthews Motors , thanks for your great sales and service.
Review №10
2020-08-20I own and operate a pete 386 and the folks at Matthews Motors in Augusta Ga did an excellent job repairing a blown wheel seal and replacing the brakes and drums.. They were so professional and the work quality was at so high a level, I decided to use them again to replace all the coolant lines, tubes and hoses on my truck. I also had them perform a pm service. I am very satisfied with the work performed and the price was reasonable. Thanks Keifer, I will be calling you again for my repair needs in the future. Ernest