Delivery
Yes
Mattress Firm Clearance Center Warner Robins in Warner Robins
Categories
Location on the map
Warner Robins, Houston County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 478-202-7678
Site: http://stores.mattressfirm.com/g...
Site: http://stores.mattressfirm.com/g...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–6PM
Comments (199)
The sales rep (I think her name was Dee) was extremely helpful and knowledgeable. She was patient and gave us good helpful tips for us to choose the right mattress. She was not pushy or just trying to make a sale, but she genuinely cared that we got the right product for our needs. Thank you!
Khrystal was absolutely amazing! She listened to our wants, needs, and not only did she help us find the perfect mattress but she found additional accessories to better our quality of sleep. She didn’t pressure us, she simply provided all of the information to help us make the best decision for us. It was a stress free and great experience. I highly recommend that you see Khrystal for all of your mattress needs! Thank you again for a positive experience!
Walked in tried a bunch of great beds and bought one with a cool adjustable base. Signing up for zero percent interest was quick and easy. Phil was knowledgeable and showed us all of the best options within our price point.
The staff is amazing! Khrystal A. was so nice and personable. We laughed and traded stories. She’s was absolutely great! I was also helped by Dee B. She was so polite and sweet in helping me make a decision. 10/10 would recommend!!!
Phil was super helpful and understanding! He def helped us get more bang for our buck! We came in for 1 king mattress ending up gettin ours and our daughter a queen mattress and then 3 really nice pillows! Thanks Phil for helping us out!!
Phil was awesome! We came in towards closing and he was still very attentive and helpful. He made it easy for us and we got a wonderful deal on our new mattress.
Recently visited Mattress Firn in order to purchase two mattresses. Samuel Griffin went out of his way and stayed late to make sure we were taken care of! Excellent customer service! Would recommend you stop in and ask for Samuel.
Phil was amazing! His expertise made my purchase swift with quality! Customer care was through the roof! I highly recommend this store and this amazing representative! Way to go representing mattress firm Phil! My son is ready ti sleep on his new mattress!
Bianca was great! She was patient and very knowledgeable. She helped me and my wife to find the perfect mattress that was very comfortable for both of us.
Thank you to Phil for a Great buying experience! We had no idea there were so many things to consider when buying a Mattress! We appreciate your knowledge of the industry!
Sleep expert Khrystal was very knowledgeable about all products, services and policies. She knew the brands by just a glance. Mind you we did this all via phone/video call. She actively listened to my needs and wants and provided me with products that exceeded what I asked for. In the end I was able to purchase a great quality mattress that I plan on having for some years. I can’t wait to get the best sleep of my life because of the quality of service that was provided to me by Khrystal. She exceeded my expectations!!! Thank you so much Khrystal!
I can not say enough about working with Khrystal! From beginning to end, she made us feel welcomed! During our interaction with Khrystal, she displayed her wealth of knowledge and offered us the absolute best customer service experience! She showed us that she genuinely cared and was egar to share the information we needed to make an informed decision regarding our purchase, never once applying any pressure to buy! She walked us through the buying process like a professional always courteous and funny! By the end of our visit, we felt as if we were treated more like family than customers. I cant thank her enough for all of her help and patience as we made our decision!The three of us left and all had the same things to say about our experience; she should be 1) our family friend, 2) getting a raise and a promotion!Thanks again Khrystal,Fam
Phil was great to work with. He was professional and personable. We went in just looking and left with a great mattress and a great deal. Thanks, Phil!
Phil helped me at Mattress Firm in Warner Robins and I was greatly pleased with the service. He was quick and attentive and helped me find the best mattress for me !
Our salesman, Samual was excellent with answering our questions. He also explained the warranty and return for any defects or problems.We were very pleased with our experience.
Samuel was very knowledgeable and helpful. We found the perfect mattress for us. Highly recommend!
Bought over 6000$ worth of mattresses, Dee helped me pick out exactly what my family members needed and got it all ordered they delivered and hauled off my old beds fast guys, great fun and customer service
Dee took care of us as if we were family. We enjoyed visiting with her and helping see the the different mattresses she had at the store.
I have not got my bed yet but was very happy with my salesman he was so pleasant first time I have been in and out in 15 minutes great experience of all times
Large selection. Phil was great at explaining the different mattresses and determining the right one for our budget that felt the best!
Khrystal was extremely helpful and very knowledgeable about your products! I was in a bind and under a tiime constraint and she solved my problem quickly and professionally! Thank you Khrystal!!! Kimberly 👍👍👍
I had a problem with a mattress purchased from Mattress Firm, so I had to submit a warranty claim. Though it was difficult getting some of the photos they requested in order to process the claim, I did the best I could. After the electronic submission I was advised it would be at least a week to get a response, but surprisingly I received approval just a few days later. I went to the showroom yesterday in Warner Robins with my approval letter and Crystal made the process of selecting my new mattress so easy. She was extremely helpful and kind. I was not in the store more than 20 minutes and everything was handled. My new mattress is being delivered and they are picking the defective one up in just a few days. This has been the most pleasant experience I’ve ever had dealing with a defective item. I would highly recommend Mattress Firm.
My experience at Mattress Firm was great…Phil was very knowledgeable about the products!
Phil was very personable with helping me select the best mattress. He is both professional and knowledgeable. I didn’t feel like I was dealing with a salesman, more like I had met a friend. He truly listened to my needs and concerns, offered me sales promotions and worked with my budget to give me what I need. He made it happen. Thanks Phil 😊
The staff at Mattress Firm in Warner Robins Ga is excellent. They took the time to Collin their process for ensuring clients pick the mattresses that are right for them based on a very detailed survey. They nailed it for me! I would highly recommend them for anyone looking to buy a new mattress.
Phil & Krystal are a dynamic duo! Very helpful and knowledgeable. Phil was patient with me. I had so many questions and he didn’t mind at all. I highly recommend this team to assist all your needs! Great customer service.
We went to mattress firm yesterday and had the most delightful visit and experienced help from Philip one of their sleep experts. We ended up purchasing a mattress and we received some pillows and just overall excellent service and very friendly. I highly recommend mattress firm on Watson in Warner Robins Georgia to anyone looking for a terrific personality in a sales expert person as well as in their prices. And the quality cannot be beat. Thanks Phil for such a pleasant experience hope to do business with yall in the future, Janet and Scott Bennett
I had a really good experience visiting your Warner Robins store last month. Samuel was very friendly and knowledgeable. He answered all of my questions and provided excellent customer service. Although my needs have changed recently, I will strongly consider visiting your store again in the future.
Khrystal went out of her way to ensure we were properly cared for. Not only did she do everything to help us order our mattress but she helped with our delivery as well. Improving our sleep isn’t the only way she helped. She went above and beyond, not only is her customer service elite, it exceeds expectations.
Phil Wiedemann was the manager who helped my husband and I find the exact mattress we needed. He was so friendly and professional and listened to our exact needs to make the process easy for us. Friends of mine have bought mattresses from some of the newer online retailers and say they wear out after a year or so. I would recommend Mattress Firm because they’ve been around and know their products. Thanks Phil!
I must say.... I was only going into the business to check out a basic mattress for my guest room the manager informed me on Sunday, but on arrival Monday I was greeted by Mr. Phil and he gave superb service.. He was able to allow me to purchase the next grade at a very affordable price the quality of the mattress in my opinion is substantial. I advise anyone to check here first before making another purchase. They are really understanding to their customers and allow them to pay expected price!!!!!! Thx Phil and Crystal
I would definitely recommend Mattress Firm to anyone looking for a good mattress for a reasonable price. Phil was awesome!! He helped us and made the experience stress free. He was very helpful and made recommendations based on our needs. I didn’t feel rushed and I’m very happy with the purchase of my pillow top Mattress and adjustable base. I got the best sleep I’ve gotten in a long time. Definitely pleased with the results. Phil is the guy to see for all your Mattress needs.
Great experience! Definitely recommend! Phil was absolutely wonderful and very knowledgeable.
My fiancé and I went into mattress firm today looking for a mattress for as soon as possible and Samuel met all of our needs and helped us purchase a mattress in our price range! Samuel was excellent and very helpful!! Highly recommend seeing him for all of your mattress needs!
After going to five different stores we finally landed at mattress firm we wish we had started there because we would not have been anywhere else the customer service was amazing our salesman was very knowledge on the products we are very happy customers. We will definitely come back and refer friends thanks again.
We had such a nice time working with Phil to find the perfect mattress for us. He was knowledgeable, kind, funny, and a great salesperson. Never once did we feel pressured or uncomfortable which I was so thankful for. We’re so excited for our new Tempurpedic bed to get in soon!
Samuel was great. He was very knowledgeable and friendly. Definitely recommend if you’re in the market for a new mattress to go see him.
Phil was our sales person and was very helpful, patient and kind. We had purchased here before, but this experience was way better. Phil went above and beyond.
Krystal was very helpful from start to finish...she was the only employee working after 6..she was helping us but still interacting with the other customers....She was very knowledgeable of the product and spoke well about your leadership team...she find what we needed and more...once our purchase was processed...she made sure we understood the return and exchanged policy...She was very helpful and her customers service skills were great...I am grateful we selected Mattress Firm Clearance Center for our bedding needs..Thanks KrystalThe Johnsons
Samuel and Phil were extremely helpful. Excellent customer service. I would highly recommend buying your bed here!
Krystal was great ! She was able to find exactly what we were looking for and at a great price . She was efficient and communicated with us about the status of delivery . I would highly recommend this company
Philip was very helpful and got us exactly what we were looking for at a great price. I will definitely be doing business here again.
Krystal was an awesome sales person. She helped us find the perfect mattress within budget.
Very pleasant experience. I was greeted as soon as I walked through the door and the staff was very nice. Bianca was very helpful and helped me get what I needed!
Khrystal was very knowledgeable and informative. I would recommend anyone looking for a bed frame, mattress, or pillow to go see her.
Krystal was great!! she was super informative . She also explained everything and she answered all of our questions would definitely recommend 10 out of 10
Went in and saw Chrystal yesterday morning. My wife and I had a specific budget and needs for our new bed. Not only did she make sure we got what we needed but ensured that we stayed within the budget. My wife got the bed she wanted and it didnt break the bank, all on our first stop of mattress shopping. Something I was sure would take all day or longer was finished in less than an hour. Glad Mattress Firm was our first stop. Definitely recommend going to Mattress Firm for your next mattress.
Phillip was amazing today helping pick out a bed for my child. He showed great customer service and even offered refreshments. I truly enjoyed mattress shopping today.
I was greeted professionally and shown everything I wanted to see. I was given an opportunity to lie on the mattresses that I chose. I chose a mattress, was promptly checked out and on my way . I definitely would recommend Mattress Firm.
La’Keitha is a magic maker. She’s is so personable and really listens. I had never shopped for a mattress before and she made it so easy to get what I wanted and helped me stay within my budget. Highly recommend!
Super easy, told Samuel exactly what I wanted and he delivered. He even priced matched and helped out with other discounts. Great experience.
Phil at the Warner Robins store was amazing! He really knows his information and he is super friendly and patient. 100% recommend talking with him about your next mattress purchase!
Loved the customer service and availability. Bianca was very helpful and understanding of wife just found out she pregnant and I had just had surgery and helped us pick out the perfect combination mattress and adjustable base. Will and would recommend friends, family and people to go see her for your mattress needs.
Awesome business, friendly, and courteous staff. I purchase all of my furniture from here. I recently purchased a entire living room set, and had it delivered at the end of August…I didn’t realize until this past weekend a month in a half later that the power cord to the loveseat was missing, because I never used the loveseat…My daughter came home from college, and wanted to use it that when I realized it was missing…I went into the store, and explained what happened they immediately took care of the issue, and gave me a power cord….This is exactly why I always shop here…I would definitely recommend give them an opportunity to serve you with all your furniture needs….That’s again to the staff, and owners…YOU’RE ALL ARE AWESOME
From the time I walked in until the time I walked out with my purchase I was satisfied and didnt feel pressured of swayed into a certain brand. The customer service was great from both employees. I would recommend them if you looking for a good mattress.
The sales associate Samuel was very polite and professional he knew his product information well and was very helpful in helping me select the correct mattress for proper back alignment. I felt very good about my purchase and my Mattress Firm experience was a good one. I recommend the Warner Robins location if u looking for good quality name brand Posturepedic Mattresses. Ask for Sam he will gladly assist you. I was surprised with how busy they were serving people it is a reputable store.
I just closed on my brand new home & Bianca made sure to take care of me as I did purchase a very nice plush king sized Beauty Rest mattress. The entire staff was very welcoming. I would definitely recommend & will be going back again for future purchases.
LaKeitha was amazing to work with. This was my first time ever purchasing a mattress and she made it a very pleasant (non creepy experience). I told her my budget and what I was looking for and she let me know my options. There was absolutely no hovering or trying to up sell me. She even helped us strap the mattress and bowstring to the top of the car!Overall I feel like I got a great deal and made a new friend. Thank you!
Samuel was very helpful finding us a new mattress. Very polite and knowledgeable.
Anything I would say about Krystal is less can’t she went an extra mile to show me what I want and kept me calm as I had a bad experience in recent event , if not for her I wouldn’t be spending my money # customer for life
Khrystal was amazing, she helped me in everything and made sure I got what I need it. Highly Recommend!
Great service by Phil, helped get my kiddo his first big boy mattress.
From the moment my husband and I stepped in the door we had the BEST experience. Bianca was an exceptional, helpful, patient and knowledgeable Mattress Firm representative. We went in to look mattresses to purchase later. We decided to purchase because of Bianca.
Got a new king size Serta Beautyrest matress, matress cover and new set of sheets recently. Demetri helped me out with the sale. Really professional guy and polite. Only reason i didnt give them 5 stars is because it cost me over 2 thousand dollars. I know you should never cheap out on a bed but i didnt even need a box spring or frame. I WILL return though and highly recommend!
Samuel was attentive, without being pushy. Gave us a great deal on a serta!
Sam did a great job and pointed me in the right direction. Got the exact mattress I needed
I love the energy...from when I called explaining my situation and need she listened and explained to me what they had gave me options based on the my needs... an gave me a detailed explanation of why she recommended it...and the best part was her energy was just as awesome when I went to the store... Im very pleased to have shopping...thank you so very much for your time help and most of all getting what I needed to sleep much better...
Samuel was great. Found exactly what we needed, matched the online price and had us in and out very quickly!
Khrystal helped me and was great. She answered all our questions and was super patient with everything. Highly recommend her.
Bought a nice Beautyrest mattress on sale that came with a free adjustable base. The salesperson convinced me to purchase the 10 year warranty for the base for an extra $250. When delivered, it turned out they could not install the base with my platform bed. Since the base was free and non-returnable, I simply asked for a refund of the extended warranty. They agreed and said they would issue the refund back to my credit card. Well almost four months later and my card still has not been refunded the $250 even after many calls and emails.
Needed a new mattress and had looked at plenty of reviews. Went into the Warner Robins store and Samuel listen to what we needed and put us in the right setup for our bodies. Didnt try to push any specific brand but found us what we needed at the price we liked. Find Samuel at the store for the best experience in buying a mattress!!
Phil was great! Very knowledgeable and super helpful. He is definitely not the pushy car salesman time. My wife and I spent well over 2 hours in his store to decide on the mattress we wanted to really invest in. When you’re spending that much on a mattress, you really have to be sure on what you want. He was just all around great. I’d recommend calling him and setting up an appointment.
I had a great shopping experience with Demetri! He was very informative and patient as I figured out which mattress was best for me. The store is clean and much nicer than I expected a clearance store to be.
Mattress firm is the absolute best. My husband and I ordered our King memory foam mattress from mattress firm online and love it! We started looking for a full size mattress for our son and I originally ordered from another company (because of price) well that was a HUGE mistake! It was never delivered and when I would call asking about it they said they delivered so called again and said order was never processed...anyways I called Mattress firm and spoke to Bianca and she was AWESOME!! I needed a mattress for pick up the next day and so I went in the next day and told her my price range and she gave me such a great deal on the best mattress!!! Our little 2 year old boy has slept great and I cannot thank Bianca enough for her hard work!! She was my lifesaver that day! Will only go to mattress firm from now on!
The two gentlemen at the desk were very prompt and helpful. I appreciate them going out of their way to help me leave with what I needed!
I may update this post once I receive my bed, but right now I feel like they did a bait and switch at the store. Picked a bed was told was a cushioned firm, but receipt just says firm mattress. There is a distinct difference between the two on their website. The lady tried saying they just call it a cushion firm in the store but it’s really just a firm... again two different mattresses on their website one firm one cushioned firm. We chose what we believed was cushioned firm at the store after being told that was what we tried. So.. again after we receive the bed that is listed as just a firm on our receipt I will update whether it is the right mattress or not. As of right now I feel they did a bait and switch.Lady was wonderful, nice and helpful at letting us explore the mattresses at the store though. So, in that regard they were great.
Great shopping experience! Walked in, Khrystal Anderson, greeted us, asked us what we were interested in. We told her what we needed and needed it today, our price range and she quickly went to work to find us the best deal for our price range!She was not pushy and listened to what we wanted... we were out of there in about 30 minutes..... no hassle shopping with a great knowledgeable sale gal!!!!Thanks Khrystal!!!!!👍🏻✌🏻💖
Phil has always been such a big help! He helped my friend get a mattress and i came back a few weeks later to buy myself one and he delivered the same customer service that he gave her. He wasn’t pushy like most salesman are and he was very patient. I highly recommend shopping at mattress firm for your mattress! I bought a mattress for almost $40 less than what i would have gotten anywhere else and i slept amazing last night.
Not worth it. Went to get a bed, and somehow ended up being $1200 more than what was advertised. And apparently they run your information for a credit card without telling you, which I did not want. I found the exact same mattress and box spring for $1500 cheaper. Do your own research, they are way overpriced.
The sales associate Bianca was wonderful to work with. She was knowledgeable on every detail I asked about mattresses and adjustable bases. She gave fair pros, cons and customer opinions on each and didn’t push one brand over the other.
Mattress shopping is no fun, but coming here made it so much better! The staff is friendly and informative and I felt like I was being given information to make my decision instead of just pressured to buy. I would like to especially mention LaKetha Wicker whose product knowledge and stellar customer service skills really made all of the difference. They earned this customer🥰
Very good selection and very knowledgeable sales people. Bianca had great customer service and was very helpful.
We had a great experience! Walked in not knowing what we wanted and walked out having bought the perfect mattress for us. Phil was super kind and helpful! :)
Got a great deal and they had amazing customer service. Demetri was very knowledgeable and was able to help me pick the mattress that aligned with my needs.
Although I havent received my bed yet because I just ordered it. I figured the service I was provided by Krystal Anderson was worth leaving a review. Everything was taken care of over the phone and she was easily the friendliest person to talk to. The process was easy and smooth and ive been left with a good feeling that ill be satisfied when the bed comes in
Samuel Beas very helpful and was eager to help us find the perfect mattress.
I highly recommend Mattress Firm. La keitha was AMAZING! She did everything she could to help us get our new bed in before my surgery in just 3 days. And she was fantastic in assisting us in finding the PERFECT bed 🛌 ☺ .. I couldnt have asked for a better buying experience. Very satisfied customer right here ☺
They order the wrong size mattress so charged me the wrong price, which I caught after reviewing my sales receipt at home. The price on line is the same as the price in the store so the store advertisement as an outlet is false. Lets hope I get the right mattress. Price was fair. I knew exactly what I wanted before going into store.
My husband and I recently purchased a mattress from this company. We had such a pleasant experience, and excellent customer service. Phil was very knowledgeable, easy to talk to, and not once did I ever feel like we were being pushed into making a larger purchase than what we were wanting. The store manager, Lakeitha, also came by and laid on the floor to talk to my 9 month old son. I thought it was so sweet. She made us feel very comfortable. All in all, this is our second mattress we purchase from them, and we will give them our business in the future. Thank you for the superb customer service!
We worked with Phil today. He was incredibly helpful and personable. He helped us pick the best bed for us and helped with all of our financing questions. I would definitely reccommend buying from Mattress Firm and working with Phil.
When I first walked in Philip Wiedemann was there to greet me with a welcoming smile. That made a great impression on me. I haven’t bought a mattress in my life, and he took his time to explain everything to me. I really enjoyed learning about mattresses from soft to firm, which I really didn’t know until now. You have a great sales associate at this location. Keep doing a great job! Definitely recommend this location t everyone.
Phil was the only sales person working. There was another customer in the store already. Phil took time to acknowledge us, so we can begin our search. He would check back to answer any questions we had. After his first sale, he gave us his total attention and explained to us everything we asked.We purchased a mattress and adjustable base. If you are ever in search for a mattress, see Phil at the Warner Robins store.
Friendly service. Made the buying process easy over the phone. Would definitely recommend
LaKeitha was wonderful and helped me get a bed in under 30 minutes. They work with you to meet your needs and get you squared away. 10/10 service.
Connie, April & Phil gave us exceptional customer service and were very very knowledgeable. They were all very patient and kind. They gave us the best deal possible and we recommend mattress firm 100%. Saved us alot of money and we will return for any future needs. Thank you.
Samuel was such a HUGE help today. He was so patient with us trying everything out & lead us on our way. We ended up with two mattresses today. Thank you Warner Robins Mattress Firm for your kindness. You guys Rock!! ✨✨
I was looking for a mattress set for my granddaughter and really not knowing what I needed. They were great not only helping me but made me feel confident I selected what I needed. I will be going back when I need another mattress.
We ordered a mattress almost 2 months ago from the Warner Robins location. We have had 3 failed delivery dates. After the 3rd failed delivery, we went into the store and they found that 1 could be delivered to the neighboring city, 30 minutes away, but we would have to pick it up. They gave us a small discount for our trouble, but I feel like the effort to track another mattress down could have been done on the first delivery failure. We were told it would arrive at the other store today, but I called and they dont get deliveries on Mondays, so we were told a wrong date for the 4th time. My husband had already rearranged meetings at work to go and retrieve our mattress. The entire transaction has been a huge pain on us, and I do not feel like there has been much effort on their part.
Mattress firm really exceeded my expectations. I completed my order online and my delivery was on time and my drivers were very professional. The prices are very affordable. Because of several mistakes I made when making my purchase I had to contact my local store and they went above and beyond to help me. I will definitely shop here in the future. Thank you!
La’Keitha was PHENOMENAL! My wife and I spent almost two hours testing out different mattresses. Not once did we feel rushed. Quite honestly, we (almost secretly?) felt like her favorite, most important customers in the store...and that’s saying something considering she was the only employee working and had about 12 other customers at one point during the day! She asked us a few questions about how we sleep, then led us to a few different options. We had also done a little research online and had some options of our own that we wanted to try out. No problems. We previously went to this same location and had a different salesperson and had a totally different experience. So, if La’Keitha isn’t working when you go in, do yourself a favor and go back when she is there. Excellent, excellent, excellent customer service!! Thank you!!
I visited this location in hopes of finding beds for me and my daughters and I’m so glad I went! The salesman named Phil was a miracle worker and helped me get everything I needed all in budget brand new, not returned items without having to spend extra! He was very patient and attentive to my needs and wants. If y’all are needing a new bed go see Phil, he will make sure you leave happy with your item(s) and the money you spent!
Samuel was an amazing professional who took his time explaining all aspects of the products we viewed which helped in the decision making....
Awesome experience. Phil went out of his way to help us get the most for our money. Learned a lot about our sleep habits and how to get a better sleep. Will definitely recommend to everyone.
Great customer service! They are going to make sure that you get the mattress thar you need.
Loved the service and friendliness of the associate (Phillip) tonight... He helped me find my perfect mattress. He got me lots of deals on my purchase and was very friendly through the whole process. I would highly recommend this store for anyone looking to purchase a matress.
Phil gave me amazing customer service and was very patient for I have no idea what I was looking for other than knowing I wanted a queen size. He knew what was firm, soft or meets in the middle. He gave me no impression as a sleezy salesman trying to pressure me to a purchase, instead worked with my price range and nailed it to a amazing monthly rate!! Easy 5 stars
Store was clean and mattresses were nice, that is where my visit for 2 stars ends. The salesperson was helping another couple so my wife and I looked around. Not a problem at all till he finished with them and started to help us. He was helpful, somewhat, but seemed very disinterested in listening to my wife or I. After about 10 minutes another gentleman walked in and the salesperson proceeded to go help them since they were a cash and carry purchase for a $250 mattress versus the $1,500 mattresses we were looking at. We ended up leaving and spending $3,000 at a local business instead.
I went in to buy a new mattress and was promptly helped by the manager LaKeitha. She helped me find the perfect bed. When delivery day came, the mattress was out of stock and on back order so we were given another mattress. Two weeks in to having our mattress, I cant sleep. I went back in and spoke to LaKeitha again. She was patient with me and helped me the get the bed I wanted. The customer service at this store is amazing!
We went in not even knowing what we were really wanting out of a bed. We were even going to get a bed for our daughter and we got to work with Ginger. She was out of this world!!! She really took the time not only to listen to us grown ups but to also make sure our 8 year old got the kind of bed she wanted. She make a connection with us and gave us all plenty of options. Her main priority was making sure we got the bed we would love and she achomished that. When you go make sure to work with Ginger! Her compassion, pleasantness, and absolute outstandingness really helped us in our decision. And most importantly she didn’t pressure us into a sell. 15/10 stars.
Most incredible customer service I have had the pleasure of dealing with. We had a warranty claim so we chose to use the store we originally purchased from to use our store credits at. Connie and the staff were so very helpful and accommodating and made the process very smooth and painless as possible. I just knew this would be a headache and was very surprised that it was pleasant. My husband and I will be purchasing any future mattresses from this store!
Outstanding customer service. They work to fit your budget and make sure youre comfortable with your purchase. Lakeitha helped me feel great about my purchase. Would recommend to anyone searching for a mattress
Sam at the mattress firm in Warner Robins, Ga was awesome. He was very helpful and knowledgeable about all the products. He let us take our time and when we were ready he was available for us. It was a smooth transaction.
Outstanding customer service, no pressure at all, works with your budget, very knowledgeable. Phil W. was great! In fact he was so great and the deal was one we could not pass up, we bought 2 king size mattress sets. Would highly recommend Mattress Firm.Thank you Phil!
We went to Mattress Firm recently to buy queen size mattress for our bedroom. Dee is the terrific sales associate. She is very knowledgeable. She was patient with us and took time to show the entire store selection. Dee was able to answer every single question that we had. We have been delighted by the fantastic customer service and seamless buying experience. Thank you, Dee, for five-star service. Will come back again.
Our experience at Mattress Firm was a very pleasant one. Bianca Radford was our sales representative and she was very patient with us bouncing from mattress to mattress. We finally made a decision to buy Tempur-Pedic!I cant wait to take it for a spin!
Phil was very helpful. He showed us many different options at different price levels to suit our needs. He didnt make us feel rushed or pressured to buy and even verified current sales prior to purchase. I would highly recommend Mattress Firm.
Staff very friendly and helpful. I think I got the best mattress they had in the store. The price was exactly as the manufacturer advertised (no price hikes) and financing was a breeze. Will do it again.
My girlfriend and I just went in to this location yesterday. We were a little reluctant because we have been in to other stores and just been bombarded by a sales rep. This was not the case this time. We were welcomed by the manager Dee. She was super friendly and took the time to get to know us and our needs, each personally. She took her time going through all the differences of each type of mattress to really try to figure out what would work the best for our sleeping needs. We had our daughter with us which she is a toddler so she can be kinda of a menace sometimes. She had a table of blocks in the center of the store which is nice so she could play and we could see her from any point of the store we were at if she ran over there to play. When the time came and we made up our mind on the right mattress for us. Dee helped us get the best bang for our buck. We are new to town so this was a great experience. If you need a new bed Dee is the lady to go see. Thank you again Dee.
Phil was super helpful, he made sure we understood the sale that they had going at the time and everything it included. He showed us many different options that fit into what we were looking for and that helped us to pick the bed we believe will be the best one for us!
My wife an I were treated with the up most respect when we entered mattress firm in Warner robins ga by Phil who was very knowledgeable about the mattress that we purchased Im sure we will be buying future mattresses from mattress firm, thanks for a pleasurable experience.
Phil did a great job helping me find the perfect mattress
I went to the Mattress Firm off Watson Blvd in Warner Robins and was helped by LaKeitha. Let me tell you she is a fantastic listener and patient! I told her my sleeping positions then she had me try specific mattresses that would cater to my needs. I even asked about other mattresses and she educated me on what I needed to know. Guess what I bought a Sealy mattress the same day! Thank you LaKeitha for the fantastic service!! Also try out their purple pillows they feels so good to sleep on. I am a happy customer! 😉
Phil was very helpful and provided great customer service!
Great experience at Mattress Firm! April spent at least an hour and a half with me working prices and with inventory to find the right match. Had previously stopped in FWB, FL at a separate locations and she got in contact with the individual who worked there to allow him to be in on the process as well. I was a difficult customer and she worked with me patiently, a testament to customer service!
Outstanding customer service and follow up. Matress Firm stands behind its products 100% and strive to solve even the smallest customer problems to make your experience 100% perfect.
Khrystal is awesome and very knowledgeable! Because of her excellent service, mattress firm is now my go-to for all my sleeping needs!
Great experience here at Mattress Firm. April was by far the best sales associate I’ve ever dealt with. The process in picking out the perfect mattress was speedy and easy. THANK YOU. I 100 percent recommend.
Great customer service and affordable prices. Financing is available which helped us a lot. Received the mattress and box spring within the week of ordering it.
My husband and I purchased a used mattress from Mattress Firm in Sept 2018 (At the time it was exactly what we needed and could afford). It worked fine for about 8 months before the coils gave up and it sunk in over 2 inches deep. Thankfully Lekeitha recommended that we purchase a 3 year warranty just in case and Im so glad we did. We sent in the pictures of the mattress and we were approved for store credit in less than 24 hours. It took some time for us to decide what mattress to go with ( we were there everyday for 4 days straight) and once we did Lekitha took such good care of us, her custsmer service is above and beyond and that dosent even do her justice. Everyone we have worked with there is very nice but Lekitha takes the cake. She understands that a new mattress is an investment and if you are thinking about getting a new mattress please go to Mattress firm and see Lekitha you wont regret it.
Dee was very very helpful! She showed me plenty of mattresses that fit my sleep style, as well as new ones that I may like. Since I just moved to Warner Robins, and understanding that moving in the military is stressful, she was extremely flexible with my budget and helped me find the perfect mattress, box springs, and frame. Dee helped me out by applying multiple discounts so that I could get the most out of my budget. I’d recommend her to anyone looking for a new bed/bed set! She was very nice and professional, and working with her was a pleasure. I’ll definitely be going back to mattress firm, and Dee, for anything that I need!
Needed a new mattress. I was looking for a hybrid coil/memory foam that would allow me to sleep cool without pressure points. I found what I was looking for at a good price. The salesman was knowlagble and not pushy. Overall great experience.
Phil offered great assistance and was very patient with us!
My future husband and I just purchased our FIRST mattress! WOW! What a wonderful and stress free experience this has been. April, the sleep specialist, was very knowledgeable and helped us tremendously. We are so very satisfied and will be lifetime customers!! Thank you Matress Firm!
This location will not honor the 120 day low price guarantee. The salesman, the paperwork, and even their website told me I had a 120 day window in which, if I find the same product cheaper elsewhere, they will give you the difference. I did find it cheaper elsewhere and when I asked them to honor that guarantee, they told me it doesnt apply to my brand (Tempur-Pedic). However, nothing anywhere says that. The only exclusions to be found are sales from websites like Amazon, Overstock, or eBay. It says nothing about Tempur-Pedic anywhere. This place is the car dealership of the mattress world. They say one thing, and suddenly get amnesia once everything is signed. Just my experience.
My husband and I just made our 2nd purchase from Mattress Firm. Dee the sales associate went above and beyond to insure we were thoroughly satisfied with our selection and made certain we received the best deal. I would recommend that anyone looking to purchase mattresses to give Mattress Firm and Dee the opportunity, I can attest that you will not be disappointed.
Thank you Phil and Mattress Firm. Phil got me a great deal on a good mattress. He was both professional and courteous. Phil answered my questions patiently. Im very satisfied and will recommend friends and family. If youre looking for a mattress come see Phil!!
Went in today for a king boxspring and was told one price over the phone and somehow it was double the price when i showed up to get it. The ole bait and switch. Stay away from this location.
Great service, Bianca was awesome. Very helpful
Khrystal was EXTREMELY helpful from the time I stepped foot in the door until I walked out with a brand new bed!! I’m one satisfied customer!!
I was extremely impressed with the experience, professionalism, and knowledge of Lakeitha Whicker! Lakeitha assisted my family with buying a mattress. She did an excellent job of explaining the differences between the styles of mattresses and also detailed the Mattress Firm price matching program. We visited multiple different stores for comparison shopping, but Lakeitha ultimately convinced us to make this the last stop. I came back the next day and bought the mattress as well as a cover to protect our investment. I want to personally take Mrs. Whicker for her care and conviction towards making us feel welcome. Because of her, I will definitely be a return shopper.
Ms. Whicker was a great help for my wife and me in selecting the right mattresses for our home. She was friendly and welcoming to us in the store. She was thorough in explaining the features of the mattresses. Highly recommend Mattress Firm!
Great and friendly service. Helped me find exactly what I wanted. Thanks!
I walked in not really know exactly what to get. But came out a satisfied customer and confident in my purchase I made. Jonathan Nieves helped me really filter through what was a good fit for me & now I get to sleep the way I want. Excellent customer service, no hassling to make me purchase. It was an overall great purchase!
Buying my first mattress was overwhelming due to the number of choices and mixed reviews online. At Mattress Firm in Warner Robins, GA, I was able to actually try different beds and Phil helped me find the best deal on a mattress that I love!
I had an amazing experience at Matress Firm yesterday when I bought my guest bed. LaKeitha helped me from start to finish. She showed me different types of beds and even helped me test them out. The employees are friendly and very helpful. I would recommend this place to anyone!
Phil was great, he was very patient with us as we tried out several mattresses. Over all a very pleasant experience. I recommend them for your mattress shopping😊
Walk in and knew I needed a box spring for the mattress and recommend and told me prices without even looking at the computer. So knowledgeable. Definitely will be coming back
What’s up everyone hope you guys all doing well. I just purchase the best possible deal with mattress firm. Phill was courteous and professional and made me want to buy 3 beds for me, my wife, and my puppy haha just kidding, anyways I will recommend this place if your looking for good quality mattresses.
Bianca helped me find the perfect mattress at the best value, & helped me understand the deals & specials on each of my options today... She has excellent focus on customer service & was a pleasure to shop with!! Thank you!
Lakeitha and Phil were awesome! We are excited about our purchase and cant wait for our new mattress! Lakeitha was very knowledgeable and helped us make the right choice. Great experience.
I bring healthcare professionals to cities all over the US and Matress Firm consistently gives the best price for top quality products. The staff, no matter what city, always do their best to meet the needs of the clients I bring. Highly recommend.
I had the pleasure of meeting April Bivins. Ive learned so much more about mattresses and sleeping than I previously knew. She is a awesome at her job, very personable and worked very hard to make sure I left the store happy. I will definitely make my next mattress purchase with her if at all possible.
AMAZING customer service! I was well taken care of and my experience was stress free. Lakeitha she got us a great price and made shopping easy!!!! If you are looking for a mattress ask for her when you go in!!!
I was very detailed in my needs and my budget . I was told that inventory would provide me options and drove about 60 miles just to learn they didnt have anything remotely close to the description I gave prior , they then attempted to upsale me 🤬. Gas was 6 dollars a gallon this week and Im non too pleased about my time and fuel being wasted, when they could have said No.
Bianca was great! Was looking for an affordable but still comfortable mattress and she helped me find one! Even tried finding one that was available at the store but ended up ordering the one in that I wanted.
Crystal was great.!!!! Super knowledgeable and very helpful listened to us and we bought a great mattress. Thank you Crystal !!!
We went there and had an awesome experience our sales person was Dee she was awesome. Come to find out we share A lot of similarities my daughters name is Samantha and my name is Sabrina.She has two daughters with the same names.Anyway Thank you Dee for everything you did had a great experience sometimes buying a new bed or new furniture can be just as painful as buying a new car you made enjoyable!!!!!
Received excellent service from Lakeitha. She was very welcoming and courteous. She answered all my questions and helped me pick out a great mattress for a very affordable price. I will be recommending this store to others.
It was amazing john was very helpful and knew exactly what I wanted. He didn’t push me into anything I didn’t want. Even though he had other people trying to walk in he made us his priority. He made our shopping experience easy and fun.
My husband and I were very pleased with the excellent service we received. Lakeitha was very knowledgeable with the products and attentive to our needs as costumers.
Do not buy a mattress firm box spring. It is made of literally the cheapest wood available. I went to SIT on my bed, heard a crack and TWO support beams had broken. There was mold in the wood once we had opened the bottom up to look. The wood was chipping and could crumble in my hand. Would not buy again.
They dont rush u buy a mattress They help u find the mattress u looking for
My husband and I Just moved into a new home and we were trying to find a new mattress at Mattress Firm. Due to Covid-19, the store is only accepting customers in with an appointment which was fine with me. Safer for customers and employees. We got there around 2 pm and called the number to see if they would be able to see us today. They told us they had time after 3:00 pm. We asked if we could make an appointment for 3:00. The representative on the phone told us that he should be done before 3:00 and would call us when he was ready for us. We waited in our car until 3:10 pm and called back. The representative on the phone said he was finishing up with a customer and would meet us at the door. When we walked up to the door there was another customer waiting outside. One of the employees walked out asking if we had an appointment. I told him we talked to someone on the phone who said they could help us at 3:00 pm. The employee said that he would need to help the customer that had arrived first (that arrived after us) and that he had a “returning customer” he also had to help. I told him we had called at 2:00 and that we hadn’t just arrived. He rolled his eyes at me and told me he understood that but he was the only person working the floor. My husband and I left. This was my first time at this store and I will not be returning. Very poor customer service from this employee.
Phil is the most awesome help I’ve ever had....EVER!!! He helped me pick out the most fabulous mattress for my daughter, he explained himself well and was very patient with my questions!!! My daughter will be so happy because of you Phil, You’re an awesome guy and keep up the work like this and many things will be blessed apon you!!!ThanksNicole
This was a great and personable experience for my husband and I . I have a back injury from a car wreck in 2017 and have trouble sleeping without pain. She showed us something in our budget that would do just the trick. She is patient and kind! Such an amazing person to have ease your mind about an important decision. Thank you so much Mrs. Dee Basile for all of your help!
Wished to give them no star at all.Never recommend it to anyone.Untrusted salespeople.First they didnt respect the delivery date. Although we accepted to receive both the king mattress and the base after 30 days, just because we wanted that mattress. They didnt give us any good thing to accept that delayment in delivery day.After these 30 days, we didnt hear from them for another 4 days, then they called to let us know that they will deliver after another 3 days. They didnt even apologize for that delayment.On the new delivery day, they delivered only the base!!!After calling the costomer survive, (who wasnt able to find our mattress order from the first call), they said: our foam mattress is backordered and it will be available after another extra 30 days!!!!!!When we refused to wait for another 30 days, (because we didnt trust them anymore), they offered us to go to the store to pick what ever mattress do we like and they will deliver it.Till now its ok, we could forgive all of that, BUT when we went to the store they didnt deal with us as it should be ( no respecting, no welcoming, no apologizing). The guy there told us that they dont have any of the good mattresses in their stocks and he guided us to pick a very basic foam mattress, that didnt meet our requirements, and hell return the difference in price???? Just to prevent us from taking any other mattress for free.So we decided to retur the whole things ($1000).THAT IS WHEN WE DISCOVERED THAT HE WROTE IN HIS RECORDS THAT WE RECEIVED 2 PILLOWS FOR $99 EACH FOR FREE AS A GIFT, WHICH NEVER HAPPENED.
Our sales associate crystal was phenomenal she was very professional and helpful she gave us a really good deal and was very informative when my son is ready for his bed in the near future im gonna take him straight to crystal
Great customer service very knowledgeable I would definitely recommend them
Phil in an outstanding salesperson. He told me everything I needed to make my decision on my purchase. I am glad I visited the store. Mattresses felt great first night on it
Customer service is outstanding. Phil and Dee are the most welcoming, customer service oriented people in Middle Georgia. Can’t wait to sleep on my mattress. Thank you for the amazing hook ups. Will shop here again ☺️
I purchased a mattress set from Mattress Firm on Watson Blvd in Centerville Ga. and was extremely pleased with the excellent customer service that Jonathan gave me. I would definitely recommend family and friends to drop by this location you will not be disappointed.
The initial online experience was less than expected but when I visited the store that impression changed, I was impressed with the sales associates willingness to help us find the ideal sleep system at a price I was willing to pay,
The sales people are very courteous, but there needs to be more to help with other customers and a receptionist. While making a purchase the sales person had to stop several times to assist other customers and take calls. My purchase should have only taken 30 minutes, but ended up taking hours.
Bought a mattress and base from Aaron today. Truly a hassle free, awesome experience. Friendly, knowledgeable and professional. Would highly recommend. They have mattresses to meet all your needs and budget.
Phil was so helpful , my delivery was very delayed he helped me cancel it , refunded me and helped me find the best mattress that met my needs and my wants. He was so nice and found me the best deal ! Thank you Phil !
After visiting local stores that either had to order the item you wanted or had subpar mattresses on-hand, I stumbled upon Mattress Firm. LaKeitha was a huge help in educating me about bedding and I walked out with an ideal set. Even when my dumba** realized Id gotten the wrong size, Mattress Firm exchanged it quickly with no fuss. Now Ive got a mattress that puts me in a coma every night and Im extremely pleased. Thanks, guys!
My experience at Mattress Firm was welcoming. Krystal is a very attentive sales associate. Thank you.
Extremely patient, and kind staff! We were given info that really gave us a better understanding of what we actually wanted. So we went with the more luxurious mattress and I am ecstatic to have it IN A FEW DAYS!
Philip wiedermann was my sales person. He is great. Found coupons and sales and applied to my transaction to give me the best value. Then when the queen wouldnt fit upstairs. The delivery people were knowledgeable and suggested a split queen. I went next to store to change order and the 2 ladies there were co helpful. Five stars for all of them in Warner robins, ga
Service was phenomenal and informative. I found my new bed and I love how it feels. The payment plans are reasonable and affordable also.
Great customer service even when waiting until the last minute to visit the store! Mrs. D and Phil were amazing help and really took the time to help us get the best deal and a wonderful mattress I highly highly recommend going in and asking for them!!
Lakeitha Whickler assisted us & she was very knowledgeable about every single one of the companys products. She took her time with us & was very kind & patient. Im a stickler for good customer service & thats why I HAD to write this review!
The customer service lady is so sweet. I had called ahead and let her know what I was looking for and she got out what I wanted plus some similar ones as well. She didn’t pressure me into anything and the experience was quick and easy!
Demetrius was my sales rep. Great interpersonal skills, he listens, very knowledgeable very patient and kind...my kinda sales person.
Bought a mattress less than a year ago and it is sagging in the middle. Filed a warranty claim and it was denied since the mattress was stained. Contacted the store and they apologized and said they wanted to make it right. Told us to come in the store and they would credit what ever we spent on the mattress and use towards a new mattress. This was a lie! When we went to the store they said there was nothing they could do and tried to sell us another mattress and bed frame after we had just spent over $3000. Look else where!
Lakeitha was a big help! I have a really bad back and we found the best bed in my price range. She understood my limits and didn’t haggle my needs. I’m thankful I came.
This is my second purchase from this location. DeLita did an amazing job. She got me in and out in about 45 minutes and that was with the computer not wanting to work right. Super professional and friendly. Will always buy my bed needs from here.
I had a great experience here with LaKeitha! She had me in and out in no time and was able to help keep me up with my budget and get a bed that will last me! Ask for her when you go in! She will get you hooked up quick and keep you laughing !!!
Ginger was an excellent representative. She gave me options and made sure I got the mattress of MY CHOICE. Excellent customer service 💜
Total reviews rating 4.7
199 Reviews for Mattress Firm Clearance Center Warner Robins 2023:
Review №1
2022-08-13Phil was AMAZING. Helped us out by providing detailed overviews of every mattress we looked at. He was more than happy to let us test out every product and was even able to get a really good mattress within our price range. Bonus was his excellent customer service was even extended to our kids. 10/10 would recommend
Review №2
2022-07-10Phil was a Great Sales Associate. He was very knowledgeable of the differences in mattresses. His goal to my husband & I was to ensure we purchase the right mattress & he did just that. Really appreciate Phils patience and kindness & not treating us like customers, but friends. Excellent Customer Service.
Review №3
2022-07-26Phil was a great help! Being the only one in the store at the time, he made sure everyone was taken care of. Quick, easy, straight to the point. Didn’t try to make me gravitate towards things out of my budget. Smooth process, would buy from here again. & excited for my new mattress!
Review №4
2022-08-03Phil was amazing! I had just finished putting together my sons new bed and he was eager to sleep in it that night, but I needed to find a mattress. I walked into Mattress Firm after buying some new bedding at Target. Anyway as soon as I walked in I was greeted kindly. I knew what I wanted and Phil showed me some options. He had the brilliant idea to have me pull my car around to see if the mattress would fit before I purchased it. He was very hands on and even helped take out my head rests and wanted to make sure I was comfortable to drive being pregnant and all. We made it work and I was able to buy the mattress and drive away happy knowing my son would be just as pleased! So thanks Phil for going above and beyond! Who would have thought you could fit a twin mattress in a little Kia Soul ;)
Review №5
2022-06-09Crystal hooked us up! Knowledgeable and pleasurable attitude, going above and beyond to accommodate us near close of her day and didnt even mention it. We didnt feel rushed or pressured and were treated as people not just a sale. I will buy my next mattress from Crystal and recommendseeing her as her knowledge and willingness to help you be happy with your selections. I would recommend her services as beneficial anywhere her life shall take her. The mattress and deal we got is more than awesome but the way were treated and felt by Crystal is priceless!
Review №6
2022-01-31The salesman got us exactly what we wanted, at a good price. Jamaine and his partner delivered our mattress on time, had great communication, and went above and beyond by helping my wife and I bring the mattress inside and set it up. Wonderful group to do business with.
Review №7
2022-02-11Phil was very helpful and informative. As my first time purchasing a mattress, it was definitely less hassle than I anticipated. He made it easy to obtain my information and helped us get the perfect mattress for us while giving us the best price!
Review №8
2022-02-19Phil was a blessing to us!! He answered every one of our questions especially when we were comparing mattresses. I think he knows everything about a bed set possible. He was so informative and explained everything in terms that me and my husband could understand. I would recommend Phil to anybody shopping at Mattress Firm!! Very Satisfied!!!
Review №9
2022-06-06The whole staff at mattress firm was very nice and inviting. Phil helped me find the mattress best for me. He was very informative on each mattress I tested out and helpful in my decision on what mattress will best help alleviate my pain that also fit in my budget. He did everything he could to get me the best deal possible!
Review №10
2022-08-11Khrystal was very attentive & helpful, applying just the right amount of guidance without being overly eager or pushy in any way to make a sale. She provided the details & some options upfront & then just let me explore on my own once equipped with the right knowledge. At sale, she took into account every discount she could to save me over 1K in the end. Looking forward to trying out the new mattress next week!