In-store pick-up
Yes
Mavis Tires & Brakes in Columbus
Categories
Location on the map
Columbus, Muscogee County, Georgia, US
Service options
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Gender-neutral toilets
Yes
Mechanic
Yes
Toilets
Yes
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 706-561-5773
Site: https://www.mavistire.com/locati...
Site: https://www.mavistire.com/locati...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–8:30PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:9AM–5PM
Mavis Tires & Brakes in other cities:
Comments (199)
We scheduled an appointment for 9am for an oil change, let’s just say it was 1:30 pm when my daughter left. I called several times and spoke with Josh who knows nothing about customer services and each time he lied.. Don’t get me up until today Mavis tires had my vote. My daughter ended up getting her oil change for free, but missed out on some important business because of the lies. Thanks Josh !
A friend recommended this location and Im glad I listened. This is now my second time here and Im super pleased with the service Ive received. Josh Ollsen has outstanding customer service; he answered my questions with the upmost professionalism. I will get my vehicle serviced here regularly.
Theyre professional & kind. Waiting room & restrooms are neat, clean. Prices are competitive & reasonable. Theyre open throughout the weekend & open past 5pm during the weekdays which is extremely helpful when you work past 5pm.
Great experience. Everyone was friendly, and professional. We were traveling and stranded with a slow leak in one of our tires. They took us in and took care of our issue without delay. We highly recommend Mavis.
When I got up the other morning, my truck wouldnt start. So I had to put the battery charger on it and got it started. Was almost late for an appt. After my appt, I went to Mavis to have the front end of my 2015 dodge ram truck aligned. Once they were checking it, Josh told me that the battery was bad and I needed rear brakes and rotors......☹️, He told me that he would discount the alignment and gives me discount on the brake job also. I wasnt expecting to spend that kind of money but I told him to go ahead and do it. I am so glad I did!The battery is guaranteed for as long as I own the truck, so are the brake pads.12 month/12,000 miles on labor!The truck stops so much better, starts with no problem and the steering wheel is lined up again! No more worries!!I looked on the internet where to go for the front end alignment and picked Mavis! I am so glad I did. Exceptional service, Josh is very nice and explains everything and gives you the best price! If you need work done on a vehicle, dont hesitate to take it here! Thank you Josh for all your help!
Went to Mavis because I was concerned about my breaks. After their inspection it was determined that while my breaks had some wear, they were good for now and did not need immediate work. I appreciate the honesty. I did however buy new tires and windshield wipers. They showed me where on two tires something was separating, while I don’t fully know what it means, upon looking at the tires I could clearly see they needed to be replaced. I’m going on a 8,000 mile road trip, so that perhaps saved me a blowout. Friendly people too - answered all of my annoying questions. No problem.
Out of all the locations Ive been to, this location has went above and beyond to ensure my vehicle was safe for me to drive for a trip I was trying to take. I would not have felt comfortable taking the trip without the knowledge they gave me on my vehicle. Thank you so much!!
James was incredibly great with his service I couldn’t have done it without him a really outstanding guy!!!! I will be back again next time as a matter of fact I’m coming to get their service each and every time they really fixed everything super fast
The staff at this location is the best. They kept me informed about my vehicle. They are the best! Highly recommend for all your car needs
Went to the location for a tire repair, they lied and said the nail was removed. After a week the same tire was still loosing pressure. Went to the original Mavis where I bought the tires, and was informed there was a nail. They advised the tire had never been fixed. They should have told I needed a tire.
Great place to take your vehicle. Morris is the best and he always goes above and beyond. I have recommended Mavis to all my family and friends.
Ive used this location several times now and the work is always done fast and professionally. The employees are great. Would definitely recommend
I was screwed over by take 5 oil but Morris here at Mavis really helped me out!! Even made my daughter stop crying. He is the best!! I definitely recommend to any friends!
I was at Mavis for service 07/09/22 I notice an employee (Caucasian guy brown hair..he had tattoos on his arms.)in a slight rage,throwing his hands and yelling at his co-worker.it was very unprofessional!! as well as rude and disrespectful.should’ve happen in presence of of a customer.this was wrong.
Amazing customer service every time I go here. Josh is the absolute best! I will never go anywhere else because of him!
Josh & James are awesome! Came through in the a clutch squeezed me in and got me taken care of asap!!! Ill definitely be back!
I came in to get my tires filled up with air!. Everyone was really nice and they helped me. I was in and out in 5 mins. Thank you!
Great service and easy going with what I needed to do for my truck. Definitely recommend them!
Very nice and hardworking men. They are very honest about anything that is wrong with your car. Stop by and see them.
Had a great experience here when I needed to get a new set of Tires for my Ranger. The guys who helped me did a wonderful job and were very informative with explaining the differences in the brands and their performance’s. Definitely recommend!
KP and James are the absolute BEST , made my day extremely pleasant while getting my car serviced.
Brought in my truck with a tire puncture and they plugged it within an hour at no charge! Extremely fast and friendly. Best service I’ve ever had at a tire shop! Thank you Josh and the team on auburn ave!
Great service. Was able to drop off my tire for repair around lunch and pick it up at the end of the work day. No hassle. Will definitely use them again.
I thought I had a slow leak in a tire, but I wasnt sure. Josh at Auburn Avenue was very professional and efficient, confirmed there was no leak, and didnt charge me for checking. Good, professional customer service. Theyve got my business! Tom Holley
Phenomenal service! The workers are professional, people oriented, and great at what they do. I would highly recommend this shop to anyone who is looking for honest mechanics with affordable rates.
Woke up to a flat. Called Josh and he got me in in 20 minutes, good to go after 1.5 hrs. 100% recommend! Josh and his crew run a great outfit!
I walked in without an appointment hoping I could have a tire looked at. They signed me in immediately and said they could take care of it. Shockingly, I was in/out in no time. Staff is very welcoming and took the time to explain and show what was causing my issue. I was in the market for a place to service my vehicle for minor issues because AutoNation on Northlake Drive is a ripoff and unprofessional.
I got a flat tire yesterday and luckily, I was only 2 miles down the road from this Mavis Tires & Breaks. Josh helped me by finding a tire for my car, reassuring me about the process, and even kept the tire overnight to have it fitted and ready for me to come in the next day. Overall, he rocks and I will come back here again!
Dependable. Reliable. Veteran approached. All the employees are very knowledgeable and professional. Thank you for your service. I’ll be returning each time with all my vehicles. I highly recommend
I dropped my suv off a little after 12 . for a tire it wasn’t serviced until 445. I want to thank TJfor taking care of me in the heat
Great service and help. My husband had a piece of plastic hanging from under the car, interfering with front tire. He brought it in to Mavis Tire. Even though they were busy, they helped him, they fixed the shield that had fallen, and didnt charge him for their time. Great job and we would highly recommend.
I had a leak in my tire and brought my car in to this location. I was greeted right away by Josh (the white Josh), informed him what I came in for and he checked me in right away. He was very thorough with explaining the details with me and kept me updated as I waited in the wait room. Very friendly, has good communiction and professional!! Bonus: the womens bathroom is CLEAN, and there handsoap smells amazing! 😁
Very pleased with the service performed on our vehicle. They even called to inform us of another issue, and we were very appreciative. Plus, as soon as the work was completed, we were called, and didnt have to wait until close to time to close shop, to come pick up the car. Felt like they were reasonably priced and up front and honest regarding the other issue with the car.
Josh and the team at Mavis Tires & Brakes made my visit to get my tire repaired very quick and easy. I would highly recommend this company especially this location in Columbus, GA to anyone.
Best place in town for any work on your cars. Great honest guys who know what they’re doing. 10/10 recommend anyone who needs work to swing by.
I came in to get my tires rotated. Salt and Pepper took care of me. The job didnt take long and I appreciated the energy he showed. Id most definitely come back to this Mavis again.
The staff were extremely helpful and knowledgeable. They got me in quick, didn’t hassle me and made sure I was getting the best service. I appreciate their honesty and professionalism. A lot of tire places doesn’t always give me what I need, they take advantage of me for my money. Mavis is the best tire place to come to.
Today I simply needed air in my tires. They kindly provided the air as a courtesy.I’ve used their service in the past. I was satisfied with the price and service.
I went to Mavis tires & brakes to have them plug my tire. They wound up checking lots of stuff and letting me know what I need to get done on my vehicle which is greatly appreciated! I would highly recommend doing business here if youre in need of some automotive care!
I’m a repeat customer because the service is great and they’ll always work with me when I’ve needed several repairs. I will continue to use this shop and recommend to friends.
Overall extremely satisfied. Josh O provided excellent customer service not only to me but every customer I saw him interact with.
I came to have my break light changed and after a gentleman checked there was no reason to have the bulb changed and they checked everything with no charged to be sure. I definitely recommend coming here for any card need.
The crew was very helpful and polite. They were pleasant with smiles. Thank you for your help. God bless.
Dropped my vehicle off at 8:30am in the morning. I called at 4:15pm for an update and they said they couldnt work on my truck. Wasted my entire day without my truck. Plus cab money
Again , the best service I’ve had at a shop ! My car was well taken of within the town quoted and a reasonable rate ! Thanks for all y’all do , especially Josh up front !
Excellent and speedy service. The staff explained everything they were doing and recommended before performing service. I will highly recommend.
Went there for a tire repair and they fixed it. Quick, didnt have to wait long. Thank you!
These folks are not only extremely knowledgeable, but also the most helpful. Any issue that you have they will bend over backwards to make sure you are taken care of.
My experience was exceptional! The staff was very nice and friendly. They made sure that my car was in top notch shape. I will definitely be returning!!!!
I love these guys. Everytime I come in they take care of me. Morris and Josh are a+
This Mavis store on Auburn Ave in Columbus is phenomenal and very quick with there work! Recommend 100%
I went to this Mavis Tire today and Morris was amazing! Everything went very smoothly and he answered any questions I had!! 10/10
Josh was a great help and kept me informed all the way through the service. Definitely recommend to anyone that asks for a place to go.
I was heading out of town when I realized that I had a nail in my tire. I dropped by the shop and they were so quick to fix the tire and send me on my way! Friendly, efficient and so helpful!
I needed my tires checked for low pressure. Took my car in and they were prompt and checked all four tires and topped them off with what they needed. Highly recommend Mavis for your tire needs. ❤️
They found and fixed the leak in my tire quickly and did a great job! I’ll definitely head back when it’s time to get a new set of tires this summer!
The inside of my front right tire was completely bold and the metal wires were showing. Called these guys up and when I showed up they had me in a decent time, over all was around 2 hrs time. Which is not bad for 3 tires in all and a wheel alignment. Cost wasnt that bad as well. Will be coming back to this shop for future maintenance that they do.
They did a good job changing tires and alignment, but didnt put old tires in back of my truck.Ill have to pay at least $50 for a comparable tire.Called shop and tires were gone.Im not happy
Took our BMW to Mavis on short notice to have a nasty puncture repaired in one of the Pirellis. While other tire stores I have tried in the area deflect these types of service requests, Mavis welcomes you with no question and completes it in record time. Had another repair just today with a similar experience. I dont have experience with other Mavis locations but can tell you that this one (Auburn Road) is exceptional. They have earned all of my tire and wheel business, I will look no where else!
They really did a great job in a relatively short time for a reasonable price. I would definitely go to them again, if I ever needed their services ! Very good Team !!
Great customer service. Wonderful atmosphere to walk into and they make you feel at home as well. Highly recommend coming here.
I love these guys! They’ve been treating me so good and are always willing to make things right! I’ve been taking my car here since I moved here 2 years ago and wouldn’t have it any other way. Terry & Morris are the best!
This is my second time coming (within 2 days). These guys are professional, prompt and skilled for sure. Thanks Josh and team for all of the help. Made having a flat tire stress-free. I’ll definitely be back!
Had a slow leaking tire for about a month. Took my vehicle in on a Sunday and received professional and timely service. Clean facility and very responsible prices. 👍🏽
On my way back to Rome Georgia from Florida today and needed help quickly with my camper tires. Luckily I only needed some air in my tires but the gentleman responded quickly and had me on the road in no time. Very friendly and fast service.
Guy at the front desk very energetic and helpful. I will definitely be coming back for any more assistance!!
Morris had amazing customer service. Great experience all around.
Would definitely recommend to anyone! Our brakes went out when we were driving down that road and we were able to make it to their shop! My husband had to be admitted in the hospital that same day and we had no way of picking up the car once it was finished because of our long stay in the hospital. They offered to take it to us while we were in the hospital! I almost cried!
This is the best tire shop that I’ve experienced in Columbus. They work very fast and always get the job done correctly. Terry gives the best explanations of everything I need to make sure my car is riding in the best condition. I love MAVIS!
I was able to bring my 4Runner in after blowing out a tire in town. We weren’t sure if it would be repairable or needed replacing, but Mr Morris and Mr Terry worked with me to make sure my vehicle would be safe to drive without undue costs. The shop was super busy, but everyone was cordial and friendly, kept customers updated, and I was out quicker than I anticipated. We’ve already scheduled future routine maintenance and I look forward to having a “go-to” place in town!
Very pleased with Mavis Tires, this is my go to place for tires,etc. VERY PROFESSIONAL AND COURTEOUS. GREAT SERVICE. THE BEST
Joshua was an outstanding associate. I explained I had a session of jacks to pertain to and he wasted no time getting me on the road 👍🏼
Had a nail in tire. Took it in and they quickly patched and I was on my way. Quick, professional service.
I went in to have my brake light replaced, the guys did a good job with getting it done quickly. I was glad the wait wasnt too long. Also the waiting area was very clean.
Ive been going to this shop since it opened. Convenient, clean, and caring. Just had a flat tire today, and while fixing it they noticed my engine was vibrating excessively. They checked it out and let me know I would need to get a new motor mount. I was already aware of the problem, and was set to have it fixed elsewhere next week... but I appreciate them looking out. We bring all of our vehicles here for service and repair.
The staff were extremely helpful and knowledgeable. They got me in quick, didn’t hassle me and made sure I was getting the best service. I appreciate their honesty and professionalism. Will definitely visit again.
Fantastic customer care. Always so polite and professional. Nothing is too difficult for them.I always use Mavis Tires for any works needed on my car as I know I recieve honest feedback and they will only do work that is required. Mavis Tires took care of my tail light issues immediately. Thank you guys for providing me the best services.
The guys at this location are very accommodating to me. Anthony gave great customer service and Clint had my truck riding like brand new!!! I am back again because they take good care of me. They even replace blown bulbs for free. However, all they ask is a positive feedback.
So, when I first went there I was going to see if they could fix my tires or at least tell me what was wrong. When they came back they told me that I needed sensors on my two back tires. Problem was I have special tires so I needed a certain piece to take them off. When I say they went above and beyond and found the piece I needed and even called around a couple of places for me to pick it up so I can have an extra one on me just in case it was so thoughtful and amazing. The way they run this business is how others should be ran. When it comes to pricing the guy cut me a deal for two of them. I was super excited. Then I recently ran over a nail. I brought it back and they fixed it for free! Everything at Mavis is impeccable! The service is like 15/10. The way they interact with the customers and make sure they explain everything that is wrong is 15/10. Cleanliness 15/10. The fact that they don’t take advantage of you 20/10. Just great people overall who take pride in the work that they do, I love that they are happy to come to there jobs and that they know what they are doing! I would highly recommend them! Just amazing! I really appreciate you guys! Everyone took care of me especially Terry!
Honestly, Very friendly and helpful , even when busy, customer service is good and gets the job done
James was amazing! Best customer service ever⭐️⭐️⭐️⭐️⭐️
Had a great experience today at Mavis Tires! Top notch customer service .
Very professional and always fast service. Good experience every visit.
I highly recommend this Mavis Tire. After getting a screw caught in my brand new tire, I needed a patch/plug. I went to Firestone as it was the closest facility to me. They were going to take 2 days to complete a 5 minute job. I found Mavis Tire on Google and they took care of me immediately. Everyone was respectful and professional. They quickly got me on way. Thanks guys.
This is a great tire shop with excellent service. Ive used them many times for oil changes, tire repairs, etc. The staff is friendly and always calls ahead to let me know what my car needs and when it is ready. I couldnt be more pleased.
James did an outstanding job today thanks for great customer service
Greats deals and great people working! 10 outta 10 would recommend for almost all car needs!
Great, fast service and really nice workers! Highly recommend.
The customer service is impeccable, changed my oil right on the spot no hassle or inconvenience. I was just in and out in 10 minutes, thank you josh, tj, and deundra
This is my go to shop for all my cars maintenance . Morris Terry and Dale have the best customer Service ! The whole team is great and are completely honest about my cars needs. They are quick and low priced . HIGHLY recommended!
James is the best here !! Great customer service
Very professional fast and reliableMake sure to ask for josh he will set you straight!
Great place to take your car went in a couple of weeks . They took care of my car needs .
Super helpful staff! I’ve taken several cars to them for oil changes, tire pressure and a few other things. I’m always pleased.
They worked on my car quickly. Very good customer service.
I came to Mavis to get an oil change, and Nick King helped me. He was very polite, professional, and did not try to pressure me to get other services. He made recommendations though, but I didnt feel uncomfortable like I do at some shops. Great customer care and environment! Will definitely be back!
Mr. Terry is absolutely the BEST..his customer service is unmeasureable. He is very detailed explaining what has happen and what will remedy the current situation. His mentorship is viral as Mr. Morris is close on his heels in reference customer service. I have never had a bad experience at this Mavis location.
Morris Solomon, the store manager is an excellent employee! Not only did he make sure that I got on the road safely but he went out of his way to think of a creative solution to meet my urgent needs💪🏾As a plus the store itself is very clean, neat and orderly and so are the staff and their appearance.Great Wi-Fi And even a small desk that you can put your laptop on to handle business matters. Oh the store also smells very clean so you dont have to worry about the overbearing smell of grease and various oils while waiting in a tranquil environment to get some good reading done🙂
Great experience! The staff was very friendly and helpful. They even plugged my tire complimentary.Definitely gained a customer!
I went in to get my tired patch up. The man there named Morris was very helpful and friendly. He quickly and professional fixed everything I needed even though they were backed up! Give that man a raise, he deserves it!
I called ahead to make an appointment. When I arrived the person at the front counter said that my appointment had been deleted. The quote I was given was $200 cheaper than what I ended up paying at the front counter for the same exact tires and service. No complaints with the service, but I would have gone elsewhere if I knew that the price I was quoted was not correct.
Came in to fix a flat and was in and out in thirty minutes. Great costumer service!
IF YALL NEED ANYTHING DONE TO YOUR CAR PLEASE GO & CHECK OUT MAVIS... MORRIS & JAMES THEY WILL GET YALL RIGHT
Joshua is the best at customer service, had to have several tires fixed and routine maintenance and they are excellent at the auburn ave location
Always gives gives great service when I come! One of the employees came in on his off day to help service me! (I hate that I didn’t think to ask him name) I will always use them for my tires!
I highly recommend this Mavis Tire! Everyone was so nice and professional! I got up this morning and my car wouldn’t start. I was able to get someone to jump me and called to see how quickly they could get me in (I am 7 months pregnant and on my way to an appointment that I can’t eat before - talk about hangry!) they told me to come right over and they could change my battery! Everyone was so friendly and quickly got me on my way. I wouldn’t go anywhere else! Thank you to everyone who helped and I recommend everyone to go here!
I always come to this location to get my vehicle serviced. Never fails me. Kay and the staff up front are always kind and courteous. Definitely recommend this place if your in need of tires or mechanical services
I highly recommend! Josh(white) was a great help and very friendly.
I took my car in to get my tires changed, balanced and to get an alignment. I requested to get all 4 changed and after the initial inspection they told me I mightve only needed to replace two. I thought that was so good of them to do. I felt like they were really looking out for me as a customer. I did go ahead and get the 4 because I needed to change 3 and they saved the best one for me to use if I needed a spare later. My car is now driving so much better since getting my alignment. Ill be back for more service for sure! Waiting area was clean!
Visited Mavis Tire on Auburn Ave in Columbus, Ga to get new tires on my truck. They didn’t try to pressure up sell me to other services, they simply took care of my initial needs in a timely matter. Mr. Nick King was very professional and knowledgeable, I will definitely be going back. Hard to find a friendly and knowledgeable staff in any profession these days. 5 star service is what I received in my book.
Excellent service. They knew exactly what I needed when I was explaining my problem. 10/10 recommend going to them.
5 stars for my peeps at Mavis, waited a couple hours just to see if my alignment was out of whack, but as soon as i got my answer, told him I had to get back. At which point he pulled a employee off another vehicle to get me out the door and back on schedule. The store was clean and the employees were professionalism and courtesy is remarkable and hard to find these days. I commend the staff and management for their remarkable work
Josh and Clint are the most amazing workers ever
Excellent and fast service! These young men treated me incredibly well and, because they knew I had meetings to attend, they got my new tires on very quickly, making a stressful day that started with a flat tire turn out alright. Great personalities, very personable. I would highly recommend this location!
My go to mechanic for all my family’s vehicle needs. Exceptional customer service. Always reasonably priced and transparent. Highly recommend.
They are the best ! Took of my tires without having to wait at all! Very nice people! Will definitely be back!
I go to Mavis for tires and general service. The guys are always friendly and work with me to get my car done when they say it will be ready. I feel like a valued customer because they are always considerate of my time and professional.
I was in need of a patch for my tire and the staff at Mavis was very professional, extremely helpful and quick with getting that done for me! Being new to the area their kindness was beyond any other business I have experienced in the area so far. Thank yall!
Very nice and professional! Needed a tire replaced, they got me right on in and didnt have too long of a wait. They also did not try to push me into buying any unnecessary additional services.
Paid about 750 for oil change four tires balance and alignment. My car was aligned prior to and didnt have a vibration. It now pulls left pretty bad and has a bad vibration at 65 mph and above. They have corrected a bad balance twice on it and claim that it isnt pulling to the left even though they havent driven the car once so Im not sure how they would know.
Associate willing to thrown in a coupon on the tire, I was looking at to get a Goodyear tire, chose not to purchase!
Great place fixed my tire with no issues and told me exactly what was wrong
Great experience quick turn around and great customer service
Morris was a great help and got my car in and out a great speed would recommend anyone come here for car service needs
I had the pleasure of being serviced by a young lady named Robyn at the front. She explained the services I needed and the complete breakdown of the cost. She kept me updated during the entire process and made sure that I knew exactly what was happening. I truly appreciate her taking the time to do that, having great patience, and answering all of my questions! If I could give 10 stars, I would ! Thanks girly ♥️
Great service!! Fixed my car in no time!
Josh Was very sweet and patient.. great service!!!
Josh was the bomb took very good care of me
Ask for Kay she got me in and out in under an hour. She was very nice and very professional. I will definitely be back the next time I need anything done.
This place is awesome! I was panicked because my tire went flat overnight and fix a flat was not what I expected lol. They were open and so polite and nice, especially Caiti. Fixed me up in no time. Amazing!!!
These guys were great although the outcome isn’t what I wanted they were very professional and tried to help me out in any way. Definitely recommend going there with any problems.
I always come here to get my tires put on. This was the first time I came for an oil change and I was very satisfied with the service... they were quick in servicing me and I didn’t have to wait long for my oil change. Was in and out in one hour. Will continue to go back to them😄😄😄
I went in due to my car overheating when idling. Mavis got someoke to look at my car, diagnosed the problem and quickly fixed it with ease. I sidnt have to wait long, and the issue has been resolved with no recurring issues. Ill definately be using them again for my service.
I will never ever go to this place again! Do not take your car here! Left my car over night just to come back with a Dent on my driver door! Was told my car would be put up instead it was damage! All I needed was 2 tires!! Use to have great service as of 2021 please find another place!
Great service and honest estimates. Accurate ETAs on completion times when car is dropped off or you wait.
Had a great experience at this location with Josh. He was knowledgeable and got me in and out quickly. Thanks!
Amazing, great service, communication on point. Near perfect business
Thank you Mavis! I had a flat tire and was running late to work . I was taken in with quickness by the upfront staff Terry & the tire guy Tay patched my tire within 15 mins!! Definitely will be returning:)
Great service, very friendly customer service and my wait time was less than an hour!
Mavis Tire was perfect for my automotive needs. Friendly, courteous and faster than I thought itd be. Highly recommend Auburn Ave location!
Eikcaj was very professional! He knows what he is talking about. The service was fast and efficient. The team works together when tackling tasks. The entire staff made my experience like Chic Fil-A Five Star Service! They don’t BS!! Coming back
Poor service ordered wrong tires multiple times causing delays of over a week
I went to Mavis to make sure my car was road ready for a trip from Georgia to Virginia. I was told all I needed was an oil change and that my car was road ready. Long story short my car had not been checked I had to get a battery as soon as I arrived. AutoZone in Qantico states there is no way they could have checked the battery or spark plugs. I spent hundreds getting a resolution only to be told my Mavis that a battery can go bad in a second🤔 When I called the manager Morris told me they didn’t have a corporate number and they just press 0🤔 I went up there after never getting a call back and magically they found a local number but were not the least bit concerned about what I endured on this 700 + mile trip. They said they checked the camera to see if the battery was checked but I (the consumer) could not see it🤔 Make this your last choice if you’re in need of real service. I could have paid to get it done and been done with it...but instead I’m out of money without a resolution from Mavis, -1 is the more accurate rating I can provide.
Took my daughters Car to get the tires done, their customer service was very good. They greeted me the time i walked into the door. They also called me through out the process to let me know what was going on with the car and additional items that were need.
James and the team are top notch! This is the place to go!
Excellent customer service. Speedy service. Will return in the future!
Awesome people!! Had 4 tires installed which they did a great job.. i loved they didnt try to upsale me on tons of extras like a lot of other shops.. great customer service! I just found my new shop to do business with thanks Mavis!!
Great service and people good prices
I entered Mavis Tires & Brakes on Auburn Ave in Columbus, Ga. at 10:30/40a.m. on 1/21/2021 to purchase 1 tire that I placed an order for and have it put on my car. I did not leave Mavis until 1:15p.m. Another customer and myself literally walked in about 1 minute apart(she was there for an oil change). This customer had been waited on and gone at least an hour before I was checked out. No one came to me to give me an explanation on why it was taking so long for 1 tire to be placed on my car.
I called the day before to make an appointment for front end alignment on my truck, the guy on the phone said no problem so I made appointment for 9am Sunday. I show up Sunday morning 9am wait in line for the advisor to tell me the alignment machine has been broke for Atleast 2 weeks. Why couldn’t they tell me that the day before when I scheduled the appointment?! Bad customer service.
Professional and timely. Excellent customer service. Would recommend.
Very outstanding service. The staff was very friendly and knowledgeable on the work that was performed there. I appreciate them so much. Thank you so much and keep up the great work.
Great customer service, fast and efficient.
Good location to get tires at, helped & put on quick.
Personable customer service and they work quickly! I was able to make a same day appointment and was in and out within an hour. Morris especially provided a great customer experience!
Excellent customer service, friendly, and knowledgeable! I stopped by for a tire pressure check and top off the air. The lady who helped me was super nice and the environment of the shop was very good. I’ll definitely go back. Thanks, Mavis; y’all are great!
The customer service here is always amazing! They go above and beyond the call of duty. I greatly appreciate the employees at this location 😁
I called to setup the appointment and even though I was late they still serviced my car with a smile. It was an enjoyable experience. I received A+ treatment and it is appreciated.
Can to get my oil change. EVERYTHING WAS GREAT ! Morris has great customer service and was very helpful!
Walked in without a appointment and even though they were super busy they made sure to squeeze me in and make sure my car was safe because I drive a ton for work! There was a new guy in there named Terry who was the sweetest and was learning as he went but did a great job!! We will definitely be back!!
Horrible experience today. Would NEVER recommend.I made an appointment and showed up on time. There were 2 cars already completed. There was only one other person in front of me and I was next. All I needed was a tire rotation (that I paid for already with the service agreement) and an oil change. I was quoted 45 minutes. I returned 3 hours later to a full waiting room only to be told THEY HADNT EVEN STARTED ON MY CAR!!!!I will never go back and highly recommend going else where. The dealership in Opelika does outstanding work and awesome customer service (at a better rate, too). They actually keep their scheduled appointments
Great quick service . Great pricing . Very helpful staff I will be coming here for future car needs !
Had Amazon send tires to them to install. They took my truck in quickly and did a fine job installing my new tires. However, I was told I needed to replace my struts and shocks and that my rack & pinion steering was leaking. I was a bit suspicious, so I took it to my mechanic and asked if any of this was needed. He checked it out and said no, none of this was accurate. I would have given them 5 stars, but bc of this issue, only 3.
Terry was such a great help with getting me a good tire today, & he has very good customer service!
I posted several weeks ago about my experience with Mavis. Since then I was connected with a gentleman that stated he was the General Manager, and after sharing my experience, he asked that I send over receipts for money I spent.He also promised that he would go above, and beyond to fix the matter. I forwarded the information, but still have yet to hear anything back from anyone at Mavis. I do not want to bash the business, but when you allocate funds for long distance traveling, and end up spending $100s more than intended you at least what honesty. I will not upload all of the receipts, but if you read the Mavis receipt my request is clearly imbedded on the front. I later learned that they only do “visual” inspections…funny no one mentioned that, nor is it posted on the inside. I’m not saying don’t go there, but operate in wisdom before spending any money for services rendered.
Dropped off a tire on Monday with a nail in it. Needed a new tire put on since it was not plug/patchable. Front desk guy said he had to order it but it will be ready on Tuesday. I finally called Wednesday at lunchtime and got the run around. Finally was told the tire would be put on and ready in the next hour. NOT HAPPY with this. Then the excuses come from the assistant manager, that he wasnt there Monday and Tuesday and doesnt know what is going on. Not the first Mavis location Ive had issues with. This is a company wide mismanagement issue. This was the last time.
Excellent service… warm environment friendly serviceThat make you smile and maybe laugh.
I don’t know why i deal with this Mavis… the customer service is terrible… always have problems… spoke to a manager about a problem i was having with the cv axles i had done there and he did absolutely nothing to help me… I called mavis in Midland and the went above and beyond to help me out… I recommend the Mavis in Midland…
Josh, james, and KP is going to help you ATW.
Had a flat tire and they were able to get my truck in and patch the hole within an hour for super cheap. Strongly recommend this shop.
Terry at Mavis Tires went well beyond his duties to stop and check my tires upon request. I was so sorry to have imposed at a rather busy time at Mavis Tires, but I needed to have my air gauges checked immediately & my tires were purchased at Mavis when they were Engineer Tires on Auburn Avenue! I will probably need to replace my tires within the next year, and employees like Terry can go a long way and keeping customers ... Management, Please Take Note and (positively act) make sure Terry sees this too!👏🏽👏🏽👏🏽👏🏽👏🏽🙏🏽🙏🏽🎉🎉🎉🎉🎉🎉🎉🎉🎉
Mavis on Auburn Avenue in Columbus GA ROCKS!!! Thank you SO MUCH for taking such good care of my Moms truck! (3-5-21)Awesome! Staff is friendly and so helpful! Jessica is such a joy! Mechanics are pretty cool dudes too! 😁😁😁 (10 months ago)
Save yourself the trouble they tried their best but i will never go to another mavis. At first it was a pleasant experience until i had my brake and rotors done a few weeks ago. My front tire ended up rolling off and they ruined my front side of the car around 7pm. They did offer a rental car in replacement to fix the issues. For two weeks i drove in a rental i only received 2 calls one from the office and one from the district manager a week later. I finally got my car back and 1 week driving it i have a flat tire on the side they messed up of all places. Now im willing to accept if i hit something but really what are the odds. I just left up there today and mentioned it to them they said they would put air in the tire. Well the tire is messed up but i didnt even want to bother with them touching my car anymore after what i had to endure. Just be cautious if your looking into getting your car fixed. I feel like if they maybe didnt feel so rushed maybe accidents wouldnt happen.
Total reviews rating 4.8
199 Reviews for Mavis Tires & Brakes 2023:
Review №1
2022-03-02Ive come to this location a few times now, and its my best experience in Columbus! They are always so welcoming and make me feel valued. Theyre not demeaning like some places can be, and are willing to work with you to make sure you get what you need. S/o to the front desk boys especially, theyre great!
Review №2
2022-03-29I will never bring my vehicle back to this place! I bought 4 new tires, and front brakes, calipers, rotors, brake pads, a wheel bearing for a total of $2,100. They did not install the right front caliper properly and the fluid leaked out to where the brakes were failing. The brake fluid stripped the paint off my rim, and the garage floor. They said nothing was wrong with it, and they would not fix and the manager, Morris, hung up on me! I had already brought the car back same day I picked up, due to steering wheel shaking. They did not rotate the tires properly either. Totally flawed management at this location! They would not give my money back for the right front brake caliper that they installed wrong. I am terribly upset, as I have two small children that ride in my car. All I ask is for them to be in a safe car. Definitely wont give them my business ever again! And I will be sure to let everyone I possibly encounter how horrible a service center they are!
Review №3
2022-05-31I absolutely love this shop! Quick & friendly service. Went in this morning without an appointment and James took care of me right away. Whenever I have an urgent need, like tire damage, they fit me in and quickly get me back on the road. Couldnt ask for a better place for tire service! I’ve been using them for years now and every service or repair is done without issue and completed on time. Keep up the great work guys!
Review №4
2022-02-05Josh was a great help! The hub cap popped off and Josh was very helpful to getting it back on! As well as he was great in customer service and immediately helped us!
Review №5
2022-06-28Upon arrival I was greeted by Morris, my goodness I’ve never felt so welcomed and at home. I received not only great customer service but some awesome prices on brakes and tires. They were very swift and made the process fast and easy which was very pleasing because the one thing that I dislike the most is sitting at a car servicing center for hours. Thanks 🙏🏾 guys for always taking care of me and keeping my vehicle healthy
Review №6
2022-05-31I took my truck to Mavis in April 2022 for an oil change. They were great. The customer service was awesome. They were timely and efficient in returning my vehicle. Today I took my truck to receive a diagnostic. They told me what I needed. I am so happy that they could help.
Review №7
2021-11-22I couldn’t have been any happier with my experience.Extremely friendly and helpful staff.They really care about the customer. Highly recommend it and will be back for sure for any car troubles.
Review №8
2022-02-10I really enjoyed my experience at Mavis on Auburn Ave, they were super informative & I didn’t feel like I was being given incorrect information. They were able to find the nail in my tire and quote me for a new one. Josh is awesome! I’ll be back tomorrow for my tire. Thank you for fixing my Trailhawk baby ♥️
Review №9
2022-05-19They are so helpful and honest. On one visit we thought we needed to replace a tire, but they said they could cheaply fix it with a plug instead. And now, on another visit, theyre giving me a free tire rotation even though I didnt buy my tires from them.
Review №10
2022-02-03Workers were professional and very informative. The maintenance crew did exceptional work on my vehicle and I have no complaints. I will be definitely be coming back to them in the future. I highly recommend coming here.