Credit cards
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Mercedes-Benz of Columbus in Columbus
Categories
Location on the map
Columbus, Muscogee County, Georgia, US
Payments
Phone: +1 706-256-6100
Site: http://www.mercedesbenzofcolumbu...
Site: http://www.mercedesbenzofcolumbu...
Opening hours
- Monday:8AM–7PM
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–6PM
- Sunday:Closed
Comments (199)
MB of Columbus has the best service department. From their service manager, who rescued me after hours when I blew a tire on road debris, to my wonderfully professional service advisor Rachelle, who suggested I contact the insurance company before proceeding with repairs. The entire department seems to work as a service oriented dream team and we intend to be a customer for life. Thank you all.
We have been leased two GL series SUV from MB of Columbus, and its been such a great experiences with them! We really appreciate our sales representative Mr. Duane Hall during our leasing term for his assistance! Also, thanks so much to service department!
Just purchased my dream car from Malcolm! He was fantastic to work with - I felt like he genuinely cared about my needs and made it a seamless process. I would 10000% recommend anyone to both Malcolm and Mercedes Benz of Columbus. Thank you guys so much for your help!
I just currently bought my first Mercedes, and I love it. The people who work here are amazing and great! I had Joshua Andujar, and he exceeded my expectations. He knew what I wanted and worked with my budget. Thank you so much Joshua!
If I can give this dealership 0 stars I would!I had a very distasteful experience with Mercedes. I preorder a vehicle from this dealership and waited 6-7 months. They were asking $5,000 over MSRP and we agreed at $500 over MSRP. When the vehicle arrived the “market adjustment value” was raised to $7,500, they weren’t happy about the $500 they agreed too and tried to do everything they could for me to walk away from the deal. They listed my reserved vehicle online for 10k over what I was paying, I’m sure they were getting inquiries that’s why they were so rude and disrespectful to me.When it came to financing the vehicle they bumped up my interest rate to 7.8% after I was putting down a 20k down payment. My credit score is 813, there’s no way they didn’t bump up the interest rate to gain more profit from this deal. I was pushed in a corner and ended up paying cash for the vehicle, which I didn’t want to do.I was told my vehicle would have the Mercedes app so I can track the vehicle but when I took possession of the vehicle and tried to set it up we realized it’s missing a chip that allows the vehicle to communicate with the app. I wasn’t told the vehicle was missing parts, I didn’t sign any paperwork acknowledging it nor was I given a discount for it. I’ve tried multiple times to get in touch with them to resolve the issue, I contacted Mercedes corporate and was routed back to this dealership and they are still not doing anything. I’ve exhausted my efforts so I’m leaving this review for others to be mindful of their service.All in all their customer service is horrible and because of them I no longer want to own a Mercedes vehicle again!
I encountered a horrible experience with Mercedes’ Benz of Columbus. I went to get the A7 service on my C300. After leaving the dealership my car started to stale, smoke and spit out oil. After driving for about 5 minutes I pulled over once I got to safe place. I called the dealership and spoke the one of the Nadie. She was the absolute rudiest person I had ever encountered. She sent the shop manager and a tech out to check the car only because he had a few minutes to spare in her words. I was told by the shop manager that they don’t have to test drive the cars after a simple service. However, rude Nadie told me the car was test drove There is no way possible this car was test drove. Instead of her taking accountability for the error made she tried to place the blame on me. My car is still running horribly. I called for the general manager this morning I have yet to receive a call back. But guess what Nadie called I don’t ever want to speak with her again
This is the second Mercades 350 suv that I have bought from Mercades-Benz of Columbus. You could not ask for better service in their sales department or their service department. Joshua Andujar made picking up my new 2022 upgraded 350 suv a wonderful experience. All the paper work was waiting on me as well as the newly serviced car. Brittany Hope had spent time with me helping to order the perfect car. She has a lot of patience. And the 350 the perfect suv. A dream to drive.Josh also sold me my first 350 suv in 2020. I called and asked for a sales person who knew everything about the car and Josh certainly filled the bill. He has a lot of patience too.I have had nothing but exceptional service from everyone at Mercades-Benz of Columbus. From the sales people to service people to the bookkeeping department. I usually have my service dog with me and everyone is so helpful and kind. Thank you Mercades, Josh, and Brittany.
Just stopped in on way from Macon to Ms with a tire pressure problem. Lady at service desk took care of and explained how to keep vehicle happy. Very friendly and efficient service.Thank You!!!
Saw Rick for my mercedes. Honest, easy to work with. Buying experience was very smooth. Very happy with the vehicle I purchased.
Outstanding experience with trading in a vehicle with Evelyn at Mercedes Benz of Columbus. She was great to work with and I’m very happy with the deal.
Lauren and the service department staff and management did an excellent job on servicing my vehicle.
I had great customer service. I was serviced by a mobile unit. They were on time, professional and informative.
Overall great service, great at explaining things and makes sure the customers are comfortable and have everything you need! Absolutely love this place. We had a service representative by the name of Rachelle she is amazing at what she does and goes above and beyond!
I bought my dream car, a well cared for porsche 911 that drives like a dream. Malcolm dealt with me thru the phone, email and text and we made a smooth transaction. He even drove it down to Pensacola FL to deliver it. Bought sight unseen except pics.Thank-you, Malcolm. My mother passed away in the middle of all that and things came to a halt briefly but there were no pressure tactics as he allowed me to grieve. Thank you for your understanding. You went above and beyond. Great experience
Dedicated sales woman who searched and found a used car for my daughter. Her assistance through the whole process was great. Thank you Evelyn
The best down to earth, professionalism by far. The transaction went very smoothly and Joshua was beyond helpful. I would HIGHLY recommend Mercedes Benz of Columbus!
Buying a car from here was literally one of the best car buying experiences I have ever experienced. They go above and beyond when it comes to their customers. I will definitely be buying another car from them in the future and I would recommend them to anyone I know.
My car was given great care, repaired quickly, drop-off and picked up from my home. The best part is my car is washed and vacuumed. I love that. The staff is quick to serve you, very accommodating.
We are so pleased with our experience working with Earnest at Mercedes of Columbus. He was very prompt in responding to all our questions. We were coming from out of town, and he had everything ready to go when we got there. So efficient and professional, respecting our time — none of the stranded-alone-in-an-office-waiting while they check on things that can make the car buying experience so horrible. He made what is normally a dreaded process fun and delightful. And of course we love our new car!!!
Id totaled my car and was in dire need for a new vehicle. Turning 30 and coming of age a Mercedes was the perfect option for me. Id been researching at several dealerships and Mercedes-Benz of Columbus had the exact vehicle I wanted. I took a trip from Atlanta to Columbus (1.5 hrs) and I really loved my experience with Mercedes-Benz of Columbus. They were attentive and made the process of purchasing a brand new vehicle seamless. My sales consultant Earnest, was very nice and patient. Debbie also gave great customer service by thoroughly explaining all payment processes and any additional coverages I may have missed.
It was a wonderful experience dealing with Angie. She was friendly and professional, made me and my wife feel very welcome. The kia soul that we were looking at was advised perfectly. The dealer ship was a very clean and inviting business. We would recommend this place to anyone needing a new or used vehicle. I am very impressed with the quality of pride that the sales persons have. And a special thanks to Angie.
No pressure just Rick wanting to fit me with the car that I would be happy with and fit my needs of performance and service
Awesome experience. I purchased my Mercedes from another dealership but had recall work done at this dealership. They had a vehicle waiting on me as I pulled up. Within 5 hours they replaced the takata airbags and detailed my car before pickup. Staff was extremely kind and provided a very impressionable experience. Edit: since this visit I have twice had to call the dealership and use roadside assistance. Both were five star experiences. Roadside was there to help both times within 10 minutes of my phone call! The people at the dealership were extremely helpful and knowledgeable.
This was my first luxury car purchase and i can truly say i felt that i was treated with class . From the moment i walked in to Mercedes Benz of Columbus until i received my car today the customer service has been excellent! Truly exceeding all my expectations. I am so glad i chose to do business in Columbus . All my future purchases will be here as well. I had an amazing sales team . Angie who personally called me and checked in with me , Debi was amazing and explained all the warranties and helped with the business side And Bob who took time out to help me learn the car , as this was my first suv. I will definitely refer anyone to Mercedes of Columbus . Especially Angie , she is truly a heaven sent person .
I had a wonderful experience at the Mercedes-Benz of Columbus Service Center on the 1/12/2022, not only did they give me a looner until my car was repaired but, in the parts center Cailiyn, wraped a gift that I purched and put a bow on it. Talking about customer service... it was amazing.
First time visiting the Service department at Mercedes-Benz of Columbus and was greeted with courtesy and professionalism. I was able to schedule my first service appointment quickly and they were patient and thorough when answering my questions. Awesome experience!
I am not pleased with the quality of service I received on my 2019 GLS450. After three visits (I live 45 minutes away) to the dealership - my issue is still not resolved. Its extremely frustrating when a luxury car doesnt have service to meet the expectations of the brand. I am hoping it will be resolved sooner than later.
My experience at Mercedes Benz of Columbus was excellent. The sales rep was a pleasure to work with as he was extremely patient and kind as I searched for my vehicle. He was able to locate the exact model and color that I wanted and bring it to My house. When we were ready to purchase, he already had all the paperwork prepared for a quick closing. I couldnt have asked for a better experience.
My grandfather just purchased a new S Class here, and he couldn’t be happier! He’s 90 years old and doesn’t know how to leave a review, so I’m doing it for him. They treated him with much respect, and they give him a wonderful deal.Thank you Mercedes of Columbus!
Fantastic customer service! Very honest and personable. Loved dealing with Earnest and Debi. They got me in and out. I was able to purchase my vehicle in under an hour...including the test drive. Easiest purchase yet. This dealer gets 5 stars! Thank you!
This review is long overdue. The professionalism of this dealership and their service department was phenomenal. I had the pleasure to be assisted by Jerry, Elizabeth, and Troy. They were very friendly and treated me so courteously. Absolutely recommend this location to service your vehicle. This location was my first experience with servicing my vehicle. I’ve had other makes of cars and the friendly and accommodating service atmosphere was never as amazing as it is with Mercedes-Benz. Hoping to be a Mercedes-Benz customer for life. Thank you for being an amazing team Jerry, Elizabeth, and Troy!
My son recently purchased his first used car from Mercedes of Columbus. A 2020 Ford Mustang with 10 thousand miles on the dash. 29 thousand dollars .Paid to them in full by cashier check.Was told that manufacturer warranty was still on vehicle. 90 days later motor goes out and manufacturer warranty is void! Stating vehicle has been modified! Ford is telling him they wont fix and Mercedes manager Richard said theyre not fixing it either ❗ My son asked Richard for Corporate number and he said he didnt know it. As a mother of a young black man I refuse to let this matter go. Not to mention repairs are over $6000.00 dollars. These people are happy to see u coming and forget you as soon as the check cclears
My salesman Malcom filled me in on the whole process step by step. Never missed a beat. Bought the car out of state on Friday and it was delivered to my door step Monday. Great guy knowledgeable and professional. I know car buying can be a stressful time for most. Especially when buying a used car because of all the car dealerships that try to cut corners and sell you vehicles they know are not really cars they should be selling. And I had a specific car that I wanted and was super nervous because the car I found here had been in A previous wreck with moderate damage to the front so I was really concerned about that but this was the exact car I wanted and it was loaded with everything I wanted and the color so when I talk to Malcolm.....we talked on the phone and we made sure that all my concerns were met and that the car was repaired properly and correct and inspected so that I would have no further problems in the future so I bought the car online and they delivered it and he brought it to my doorstep and let me tell you what I’ve never been happier with my purchase this car is my dream car it’s beautiful and you would’ve never been able to tell that it’s been wrecked. I was told by Malcom it’s locally owned and the owner takes his reputation seriously and all this you can tell. So don’t let the doc fee question the car you have found here pay it!!! U will be so happy you did. They back their cars. I love my car and couldn’t be happier with my experience. They really care what they are selling to you . Thanks Malcolm!!!
The below post was left months ago and since the dealership did help me resolve the issue. Additionally, I have two other trips to the dealership and both trips went very well.People were friendly and service was timely if not responsive. I noted that the tow truck driver had caused a minor incident with my paint. The gentleman said he would check on it. There was no followup on this issue and I still have a small chip of paint missing. Guess I am left to my own to deal with this issue.NOTE: Shortly after writing the above review the dealership contacted me and took satisfactory corrective action. Additionally, my next trip to the dealership went off without a hitch. However, there is the matter of my most recent trip to the dealership. The trip was the worst yet. It took place on July 27, 2021 and as of July 30, 2021 I am still measuring the magnitude of my dissatisfaction. Why do I not yet know said magnitude? The reason is because the service advisor has not met her obligations and at present I do not know how much longer it will take for the service advisor to meet those obligations. The concern--beyond the fact that she is already late with no appropriate followup--is that rather than meeting my request in full, the request will only be met in part.In short, this dealership pays no attention to detail, does not keep promises, and fails to follow up in a prompt manner. I certainly wish there was another Mercedes dealership nearby.
Today I had an appt @9:20am eastern time. I live on central time. I could take it to the M-Benz in Montgomery but I figured why not let the same place I bought the car do my repairs. Plus the location is convenient and closer. Elizabeth(Liz) was my service advisor, not sure who my tech was but they seem to have disappointed me today. Elizabeth should have checked behind her tech. I went in for a coolant hose leak service. My car was done at 12:30pm. When the car was picked up @ 4:30pm the ‘Coolant message’ was on when it shouldn’t of been after getting its service done, went back inside to ask why that message was still on and ANOTHER advisor had to look at the car only to end up having to top off the coolant. There are fluid stains sprayed everywhere (when my engine is usually in clean prestige condition). Not only could the tech have wiped down but my engine cover WAS NOT put back on after my service! I noticed when I got it home and popped the hood to make sure my expectations were met. It’s not like I drive a piece of junk, IT IS A MERCEDES that I purchased from that very own lot! This was VERY unprofessional and UNACCEPTABLE!! Now I’m told that I “should” receive a call from the service manager before noon tomorrow. Wow. I trusted them only to be highly disappointed.**UPDATE** The service manager drove 40 miles to my job to hand me a certificate for a next service award for my troubles. I appreciate the kind effort of them trying to make it right. I’ve decided to give them another go. Thank you Troy and Dewayne!!
I understand establishments being busy and such but 6+ hours to put two tires on my vehicle and to have them aligned is ridiculous. I feel like I could have put them on and pushed the car home in the time it took for them to service the vehicle.Also, when I walked in for help I stood around while employees are on there phone joking with each other NEVER making eye contact. Only until I stood in there lobby awkwardly for about 8 minutes did someone get off their phone long enough to ask if I was being helped.Not even a hello, it honestly felt like everyone would rather “look busy” then be aware of there surroundings and acknowledge customers. A simple “I’ll be right with you” is all anyone needs. Six hours in and I’m still waiting, not a good first impression at all.***Update:I’m going to leave my original review available for context.After my experience there it has been 100% improved and how my experience has been with other Mercedes-Benz dealerships.I was offered to talk to the general manager and was asked to share my story. After the conversation I noticed things changing all around for the better and I’m glad to see the owner actual cares.I am grateful that my voice was heard and something was done about it.I just pray that it doesn’t change after this post. 😅
I had a great experience at Mercedes-Benz of Columbus. The service is outstanding!
Awesome experience! My service technician was Jerry, very professional and courteous superb customer service. He kept both my husband and I updated throughout every step. I would definitely recommend this dealership for its services.
Phenomenal service! Awesome staff!! Troy & Lizzy are the most genuine, personable and down to earth people that I have meet in a dealership setting which most are rigid and just strictly business. Its nice to go into a warm and welcoming environment with people who seem to care about you as a person and not just a means to keep the light on!P.S.: I reside in South Atlanta but work in Columbus ;)
I bought a vehicle from the dealership on March 23, 2021 and overall the sales experience was decent but a few things struck me, one was the sales person told me I would have to pay taxes on the money for selling my car to CarMax (due to them not giving me enough for my trade) and to the best of my knowledge at the time that wasn’t true, but I called CarMax and it wasn’t true, but I still chose to do business. I went back to the dealership on the 23rd and bought the vehicle and when I got home that evening I noticed that the window stickers were still in the car and I looked at them and the price of the vehicle on there was 29k and some change, so in my opinion it was a little dishonest of them but you live and learn. Mrs Debi in finance was very helpful and I thank the team for that but out of the problems I had it was still an ok sales experience. I would recommend them but keep your eyes open and don’t get caught like I did!
I went here to get a recall done, When I got home i realized i had no air, They forgot to plug in the blower motor, I went back- I have never had any issues with my car until I brought it here, They fixed the air and in the process ruined a speaker in the dash, As soon as I drive out my ABS cluster lights all come on- I went back in and they tell me 600$ I need new wheel speed sensors!? I found the parts online from Mercedes for 51$ I purchased an OBD2 scanner for cheap, found the code I had ONE bad sensor, It was easy to replace and saved myself a lot of money! Over 500$! I wouldnt trust this place with my golf cart, They only make money from service, they will overcharge you and replace anything they can to make a buck! Do your research and ask questions and find a mechanic you can trust, Unless you enjoy giving away your hard earned cash!!
Easy and professional experience in buying my latest from them.
I had a really great experience at Mercedes-Benz of Columbus. I made an online inquire about a CPO vehicle and was contacted by Ronnie Meares. Understanding that car shopping can be painful sometimes and after a couple of bad experiences with sales personnel at other Mercedes Benz dealership, I was a little hesitant when I made the online inquire about the CPO vehicle. However, as soon as I picked up the phone and Ronnie started introducing himself and carrying himself with so much respect and good gentleman manners, I knew that my experience was going to be different. He has very understanding on what I needed and very knowledgeable of his product. He was very honest at all times and was very prompt at getting back to me with answers to my questions. When it came to deal with my trade-in vehicle, he was very honest about the couple of things that he told me about the pricing on my vehicle. He gave a very honest and fair trade-in value for my vehicle and helped me figure out the payments and everything else that was involved in the buying process. I would recommend Ronnie to anyone anytime. Please give that gentleman a 100.
Angie and the whole Mercedes Columbus Team ( Stan, Derby) were professional and courteous from start to finish. Thanks to Angie for helping me get my car delivered at my residence! I love my vehicle and would recommend Mercedes Columbus to anyone interested in getting a quality vehicle!
My concerns were to fix my windshield and change a light bulb. They went back and forth about the price to fix my windshield. The gentleman said when he called are you ready for this? Its going to be $1200, welcome to the Gwagon life which I thought was extremely unprofessional. It ended up being $244. The mechanic just fixed the one I had instead of ordering a new one. Thank you whoever you are! He also helped me figure out the aux cable . Thank you for that too.They advertise online for $100 an hour In labor, however charged $122 per hour. I do appreciate the gentleman that took me to work and picked me up the next morning. What a nice driver... maybe he needs to deal with customer calls. He knows professionalism.
Staff was concerned and worked hard to solve a recurrent electronic/mechanical problem.
The entire staff has been friendly, courteous and kind. From the initial contact with my sales person Malcolm Waller, the purchasing process was seamless. Prior to purchase, the small issues found during my vehicle inspection were addressed and resolved.But is was the service after the sale provided by the Columbus Dealership that earns them the 5 star rating. My vehicle had an issue that could only be heard on a cold start. The service appointment was handled by Malcolm, I was placed in a loaner vehicle and the service was completed at no cost to me.It is important to note that the GM Richard Joyner was extremely helpful in this process as well.
I have been to many different Mercedes Benz showrooms and service departments from coast to coast and Mercedes-Benz of Columbus GA has been by far the best when it comes to customer service and care. They went above and beyond what I expected and what would be considered reasonable service. I took my wifes GL450 in for 4 tires and an alignment. I wasnt able to get an appointment time but Troy told me just bring it in and we will get it done sometime today. After I dropped my wifes car off I drove through a construction zone and received tire damage to one of the rear wheels on my GL550. When we picked up my wifes car later that afternoon Troy (service department manager) took a look at my damaged tire and said he could have it replaced if I would wait 20 minutes. Twenty minutes later my car was repaired and I was good to go.People ask me why I only drive Mercedes and I tell them because they are well built and the customer service is the best Ive ever had.
I’ve made many vehicle purchases and this has been by far the best experience. I’ve never had such an easy transaction. There was no run around. I put in my application, Gary called let me know he was working on it. He called me when he had some information for me. I came right in with my paperwork, looked at the truck, test drove, signed, and was out the door. Everything was explained into detail!!! I could not thank this company enough! Gary you are the best salesman I’ve ever delt with, Duane was very professional, and Debi was the sweetest woman I’ve ever encountered in this business. i will definitely refer anyone to you all!! Usually this process is dragged out and takes all day long. This was all around Amazing!! Thank you!
I had a great buying experience with Mercedes-Benz of Columbus, Georgia. Worked with the Used Car Manager, Duane Hall, and he offered me a great deal on a Used Mercedes S-Class, 4Matic. As a previous E-Class Mercedes owner who had to replace my car due to total loss in a car accident, the buying experience was one of the best I have ever had.Although I worked directly with the Used Car Manager, Duane Hall, ALL of the staff I spoke with were a pleasure to do business with and very helpful.Thanks for a great car buying experience!
If you are coming from the metro area the drive is not that long and a straight shot! I’m SUPER HAPPY WITH MY CAR!!! The service was just superb, when we walked through the lobby and Duan saw us he said “Hey guys can i help you with anything, while you wait?” I honestly can’t explain every detail, all I will say is, IF YOU LOOKING FOR A BENZ GO TO Mercedes Benz of Columbus!!
Everything done online...Car was just as described and ready to go upon my arrival.Jim
What began as an unlikely event, turned in to a perfect ending. I started looking for a pretty specific used car about two months ago and came across one at the dealership. The catch was that I live in North Carolina. I requested more information and received a call from Rick Gilbert. From day one he was courteous and most importantly, patient. As things started lining up and I began to fine tune my trip, I couldnt have asked for better customer service than I received from Rick. Everything went extremely smooth (including my flight to Atlanta and shuttle to Columbus) the day I made the purchase. After a test drive and the quickest paperwork in my life, I was on my eight hour ride back to NC.Thanks again Rick!
The receptionist she is so customer service friendly I knew her from our phone conversation when i walked by her and she spoke to me. I knew her pleasant voice Joshua was great I got the doctors Black range rover I would give you guys 6 stars my wife was disappointed because of the wait time for headliner repairs nothing to do with the dealership.
Best dealership I have been to. Should of bought my car down here and not the one in Wilmington.
I made an online appointment on July 24, and the appointment date is August 2 at 10 am. The appointment is to address the recall of passenger-side and driver-side air bag of my Springer RV.At 1138 on August 1 (less than 24 hours prior to the appointment), I received a phone message that the dealer cannot do this repair.After I called back, the service staff first claimed that they could not do any repair on the sprinter. I told him that I did a service A less than two years ago. He asked me to wait on line to pull my record. After that, he admitted the service was done, but he told me that they could not do the repair of airbag recalls. He asked me to bring the sprinter to other dealers.Here are my two main concerns about the service department.1. it is rather unprofessional and inconsiderate to cancel my appointment a day before my appointment after I have made an arrangement to take a day off on August 2. They should have contacted me for this matter a day or two after I made an appointment.2. Customers lose confidence after hearing lies from the service department of this dealer. I did my sprinter service there, and yet, they said they could not perform sprinter service. What a stupid lie!
This was the best experience I have ever had when buying a car. We purchased a Chevrolet Tahoe. Our salesperson, Abby, was extremely helpful and made sure we were happy with our purchase. She took the time to get to know us. We never felt hurried or felt any pressure to make a purchase. Everyone made the experience so easy and pleasant. I would highly recommend this dealership and ask for Abby. I will definitely purchase my next car from them.
Angela Braid was very helpful with my purchase and when I had an issue she was there to help me get it taken care of. I appreciate you for going the extra mile!
My mothers engine was damaged during an oil change, and taken to the Mercedes Benz shop for repairs in June. The company which was responsible for the damages was not very helpful with paying for the repairs, and my mothers car ended up being at the Mercedes shop in limbo for over 6 weeks.You can imagine my mothers frustration as a customer, but also the shop manager at Mercedes. Yet, the entire time that my mothers car was in their shop, they continued to advocate on her behalf to have the car repaired, and maintained the highest degree of decorum under the most strained and unusual circumstances.I am giving Mercedes the highest possible rating for their impeccable customer service. No one could possibly expect have better service under those conditions, and I am thankful for their kindness.
I visited the dealership for B Service and the car was running fine and when i went to pick the car up I found out there is noise coming up from the engine, I decided to not drive the car under this condition, in the next morning i got message from the service manager saying that is my car is fine and the noise i was hearing was the direct injection pump on the vehicle. The vehicle had sat for 3 days and was cold after the vehicle warms up the pump will get quiet. I need to pick up our loaner this morning so if you will send me the address you are at i will have a driver leave this am with your vehicle with disrespect, rudeness and the typical hang up the phone on me!!! Then I decided to fill a complaint at MB-USA. At the end of the day i got phone call from the customer service manager and she apologize about what he did and told me that the technician checked out my car again and he said that the noise is normal and not normal. And now the found that they have to change the pison and connecting rod inside the engine which I’ Gonna lose the value of my car. My car has just 27000 miles.and the i got my car back with another issues in suspension, transmission and leaking coolant everywhere
The guys and girls at Mercedes-Benz of Columbus really took care of me. They made my wait enjoyable and the service was impeccable!!! Keep up the good work and Ill keep on coming back!!!
I had a bad experience with mercedez of columbus service department,took my CLS 550 to see why the dash showed stop car to low.M O C told me it needed a new compressor and both struts,which came out to be closed to 4,000 dollars,I almost said ok,but I decided to get another opinion by a different certified mechanic and they said the compressor was fine,but I do need the strut so I let them do it which cost me 1400 dollars and the car work like new so i save over 2000 dollars from a false 1st opinion do i trust the mechanic of M O C dont think so,no matter what your machine say,you should still run a check on the part to make sure,if i would have said ok,i would have lost over 2000 dollars on a still working part or maybe it was done for other reasons so i was very disappointed.
From the beginning I was dealing with a great Sales agent , especially being that I wanted a a s500 Mercedes car. I was told that I could possibly get in an Audi q7, did not know anything about SUVs then. Now I love my audi suv. Thanks Malcolm for your hardwork and dedication.
My dealer Josh was knowledgeable, friendly and worked with his managers to get to where I wanted to be price wise. My wife is totally satisfied with her new vehicle and I walked away with a price I can live with.
Awesome service department. The dealership had a courtesy Service Clinic day on Saturday (Mar 7) that identified needed service. I was able to schedule the service for Monday (Mar9) at a very convenient time (for me). It is great to have a dedicated service time rather than a cattle call time like you find at other dealerships. Customer service is a big deal with me; and MB of Columbus has outstanding customer service. The technicians are top-of-the-line and the quality of work is impeccable. Moreover, the technicians will take the time to explain the needed service(s), why its needed, and let you know how long it should take, and answer all your questions. The waiting area is very comfortable and there are also complimentary refreshments and Wi-Fi availability. From the time you drive up, to the time you drive out, these folks are truly trying to put the customer first in their Customer Service. Awesome!!
We just bought 2014 CPO MB C350 today. Angie Braid was our sales advisor. Really impressed by the customer service. The amp messed up on the C class I was wanting, they are currently fixing it for free, and they gave me a 2016 C300 as a loaner to drive around until my MB is fixed. I highly recommend this dealership. I have never been treated as well as they treat you at MB. Everybody makes sure you are completely taken care of, so glad I pulled in. Thank you Angie, you are the best!!!
Joshua and his entire team were extremely accommodating and professional. The Columbus dealership had the vehicle that I wanted and made the acquisition enjoyable. By far one of the best experiences I have ever had.Phenomenal Job!!!!
It is always a pleasure when I visit the MERCEDES-BENZ OF COLUMBUS dealership..everybody is very friendly, kind and helpful...from the big guys and ladies in the front offices to the sales reps,mechanics, office and janitorial personal ,the entire staff is very welcoming they call you by name which make you feel like more than just an open wallet,but more like a good friend. its always a comfortable experience..I wouldnt go anywhere else..THANKS FOR YOUR KIND SERVICE
Really a great experience, very easy to talk to on the phone and in person. Extremely quick with their work was expecting my car to be in the shop for a few days but got it back same day. Really thorough work
I went in for an A7 service but was soon greeted with a $4500 bill of needed repairs. Phil was very kind and sympathetic. He arranged for a loaner vehicle (First Class) so that I could get back to work in Auburn. Upon completion, he also arranged for a driver to bring my car back to Opelika. I soon discovered that the A& service message had not been reset. Although I was able to Goggle and rest it, Phil was apologetic and offered to pay for the next service. The next morning I discovered that Ileft many items in the loaner car. Knowing that I had family in town for the long weekend, Phil again sent a driver to Opelika. Phil is top notch!
Thank you so much, to the workers of Mercedes-Benz, for accommodating my family with excellent car servicing! We needed servicing done at the last minute, and made multiple trips to the dealership, and they squared us away every time. This staff is a humbled staff dedicated to doing their jobs and fulfilling the needs of the customers. I am beyond grateful and overjoyed to be apart of this dealerships community; and this staff, dealership, and everyone involved with its success, will always be in my prayers. --The Hinton Family
Friendly and professional staff. They had the part in stock and took care of the airbag so I wouldnt have to make a second trip. They do sell Mercedes-Benz merchandise inside and have bottled water, etc., complimentary to customers. They even gave the wifes Mercedes-Benz a complimentary bath. I already posted a few pictures and dont see them now, so Im not going to hunt for them any further tonight just to post the same thing again. Now, if only I can get a replacement key fob for an affordable price to replace one that decided to quit working, Ill be in good shape.
Purchased a used vehicle. Good customer service and great follow-up by Ronnie Meares. Experience was pretty fast. Didnt wait long for financing. Debi Lewis, Finance Manager, was great to deal with. Overall good experience.
I found the vehicle that I was looking for online on 1/28/16 and emailed the dealership. Gary the salesperson responded with the information that I requested. He answered my additional questions via the phone when I called. Debi answered all of my questions in regard to warranty information. Duane was helpful in working with me as well to make my purchase. I am writing this review today 1/29/16 because of the wonderful service that I received via the phone and email which has resulted in my purchasing the vehicle that I wanted at a great price. Thank you so much for your help everyone!!!!
The staff at this dealership are absolutely amazing..Very professional and outgoing to all customers. I would like to thank Debi, Angie, Brittany, and Richard for all of their help. You all are the best..I definitely recommend this dealership!!
My experience with the Mercedes Benz of Columbus Georgia did not go so well. I went to visit the dealership on June 27,2017 in hopes of purchasing one of their pre-owned vehicles. I spoke with the Salesman By the name of Bob Blauvelt. I had informed him that I would be purchasing the car and that I wanted to arrange a meeting on Friday at 10:30 am. He agreed and I was expecting to purchase a car by Friday of June 30,2017. He never informed me that other people were interested in purchasing the car. He did not give many detail letting me know that I could have put a down payment on the vehicle the day I was at the dealership. I called him the next day to make sure that we were still having the meeting. He said yes and then asked if I could put down a deposit. I asked him to let me call my mother and he said that was fine. I called my mom and I also asked him if he would accept a check card he said yes. My mom called and was going to put down a deposit over the phone and that is when he told her that the car had been sold and purchased. I felt that this was not fare to us because we were never aware of putting a deposit on the car to hold the car. My family and I were highly disappointed due to the lack of information that Mr. Bob failed to give us. I am believe that was unprofessional and I missed out on a great opportunity because of it.
Jack Mitrey was very knowledgeable, and understanding what would be a great fit for my parents needs. He took his time explaining how the 2020 models work. Also went out of his way to help them sync their garage door open and sync their phones. I couldnt be more pleased. Its nice to know someone has your back even if I couldnt be there thanks a Million Jack your the best!
After paying $2327.10 for a B Service, Differential Fluid Service, Fuel Injection Service, AND TRANSMISSION Service ($526.15 of the $2327) on 01/09/2020, I was told that my transmission appeared to be in very good condition & the problem I had been having with its refusing to downshift when I slowed or stopped (which I had originally asked them to check on 05/10/2019) should be fixed with the service. Exactly 1,693 miles after this ‘extended’ service, I was stranded by the road with a transmission that would not shift out of low gear. I had the car hauled to MB of Columbus & was told that it ‘coded’ that I needed an entire new transmission, at a cost of $7704. I had it hauled from the dealership to an independent MB mechanic who determined that it ‘coded’ for bad transmission electrical plates. He replaced those and of course had to again service the transmission at a total cost of $1190.89 - a far cry from the $7704 quoted by MB of Cols. I have driven it 550 miles since and not had any problems with its shifting. He also repaired a really loud front end rattle that MB of Cols had been unable to find & repair. I also had to pay MB of Cols another $122 for running the diagnostics to determine that I needed a new transmission - which obviously was NOT the case. I am VERY disappointed in this EXPENSIVE service - or lack thereof!
My spouse and I just purchased a CPO car from this dealership and we had an outstanding experience with the salesman Joshua A. He was awesome to work with along with the entire staff in the sales dept. I give this dealership a 10 on a scale of 1 to 10. I will certainly return to Mercedes Benz of Columbus when we are ready to make our next vehicle purchase in the future.
Always a Wonderful experience! I do not own a Mercedes, yet I have brought my Acura in for all its services and have always received exemplary customer service from all the staff at Mercedes Benz of Columbus. Even though I do not own a Mercedes, they always make me feel like I am part of the family.
I always have a great experience with the Service Department at Mercedes-Benz of Columbus. The staff is friendly and responsive. I was given a loaner car while my car was in-service.
Always a pleasureable experience. Special thank you to Bob (Sales) for going that extra mile to get me scheduled and thank you to Richard for loaning me his car.
I have purchased two vehicles from Mercedes Benz of Columbus. They are more than a dealership. Their interest exceeds commission. They work to get the best deal for you! I couldn’t ask for a better experience.
I found a nice pre-owned BMW 650 online here. I called direct and emailed; a sales manager and associate called me back. Great, right? I made these guys 2 strong direct offers, all cash or trade. Even sent pics of my trade vehicle and VIN. Told them to let me know before I go to bank and drive down. The guy carried on about how they do deals and make them work. Sales guy also stated he would even bring the car to me in ATL. Great, right? Waited . . . Total Flop! Two days later got a text that vehicle was SOLD. REALLY!! They sent a different offer to Car gurus instead of me, two days later. WOW!!! . . . and thats how Merc Benz of Columbus “make deals work.
If youre looking for a great car and a dealership that puts you first,come to Mercedes Benz of Columbus, from Duane the sales manager to John and Bob - best sales people Ive come across in this industry with integrity and professionalism.They took care of us as if we were their family.We are new here in Georgia from New Jersey and they totally welcomed us. Im so honored to be a part of this company and to have met such great people. Thank you Mercedes Benz of Columbus... This is not your typical car dealership,just walk in and see for yourself!!!
I bought a 2016 Mercedes Benz GLE450 from this dealership. Flew in from Texas to pick up the vehicle in Georgia they provide a driver to pick me up at the airport. Malcolm Waller makes all the buying process very smooth. I will surely buy from them again. Thanks Malcolm
The best Mercedes Dealership around! Amazing customer service, awesome sales experiences ang overall top notch! Proud of them and will continue to support them.
Mercedes Benz of Columbus ga has excellent customer service. Needed assistance with my car they provided a loaner car and their overall customer service was outstanding. I will go out of my way to do business with this dealership.
The dealership did an excellent job that was to my complete satisfaction. In fact, I could not expect anything better than what I received during this service.Also, the staff at Mercedes-Benz of Columbus, and in particular the Service Consultant Jerry were very courteous and knew their job fully.Narendra Kumar GovilProfessor of MathematicsDepartment of Mathematics & StatisticsAuburn University
The staff at Mercedes-Benz of Columbus are always nice and courtesy. The staff always explain everything as thoroughly as possible and make sure my vehicle receive top level service. Thanks for everything you guys do!!
Ive had bad experiences with the Columbus location before. That said, there was a change in management it seems over the past few years. My service since that time has been exceptional. Accomadating, forthcoming and customer friendly.
I purchased a pre-owned vehicle from this dealership and had a few issues with the car. The manager and staff there went out of their way to help me fix the problems with the car and get it running correctly.I really appreciate the assistance they provided me even though I purchased the car as-is. Most companies would have ignored any complaints after driving off the lot.
I have called 3 times and never got a call back terrible service.
I showed up without and appointment. They took me in and did an outstanding job servicing my automobile. I made an appointment to come back to have two tires replaced.
Take your vehicle for service or parts elsewhere..........Recent MB 2500 owner, 2nd bad experience with customer service at this dealership. 1st time passing through Columbus stopped by service department because van was indicating a warning code on what later turned out to be low DEF. I couldnt get service rep to ask a mechanic what was going on without writing up a service ticket and dropping van off. Are you kidding me? Desperate for service work? With this kind of customer service you wonder why your not busy?2nd time passing through in a bad rainstorm with a headlight out. Dealership was open, service was closed, just needed a headlamp, GM was present. No way on the light bulb.....and its not like AZ carrys MB headlamps........this dealership stinks in the follow up customer service department. They act like they are doing you a favor........trying to figure out is this a MB culture thing or just confined to this particular dealership? Take your business elsewhere....like Atlanta!!!!
Gary went way beyond the call of duty to make a great deal. I have purchased several vehicles from him over the years. Always makes a super effort. He is one reason this dealership is tips!
Great service. Loyal program in place to care for customers. Great people and superb management team. Rachel and Brandy did a great job getting my service done on time and follow up with me to insured satisfaction.
I was greeted as soon as I arrived. The area was clean. The staff was friendly. The service was quick and I was in and out. Just how I like it.
Viewed a car online and scheduled a test drive. Ronnie Mears was courteous and very maticulous about our interest in the car and the best price available. Love my new car.
Overcharged and misdiagnosed. Had a problem with ac repair. Turned out to only be a faulty sensor. They wanted to pull out everything and replace. Also caught them driving my sons car to Starbucks to get coffee after I dropped it off. Stay away!!!
Great staff, kept me informed during the service and got ot done in a reasonable time.Kinda makes you want to buy your next car from them.
Awesome experience and fantastic customer service
Salesperson was not helpful at all. I even told him the car I was interested in and he never even offered to get the keys. I left and bought a car somewhere else.
Excellent service. I can call anytime and have my car service without any worries. They are very friendly and polite. Great atmosphere.
Phil in the service department is amazing. He is always attentive to the customer’s needs and is the reason I continue to bring my car to the dealership for service. Excellent customer service!
You can try lots of nice car here. And luxury car.
Just like any other MB dealership, everything is usually overpriced. But, ANY MERCEDES OWNER SHOULD KNOW THIS lol. With that being said, Lizzy helped me out with some Valve Cover Gaskets and it was actually a decent price. Thanks Liz
My car was serviced today and I received the highest level service andHighest customer service. Very friendly staff. Very knowledgeableand welcoming.
All service was done, but things were done that were not necessary and none of it was explained to me in advance. And, everything that was done was extremely overpriced.
Usually buying a car is a huge Head Ache. Abby Mitchell and Duane Hall at Mercedes Benz of Columbus made this experience head ache free and an extreme pleasure. We bought our 2014 Jeep Grand Cherokee Overland over the phone and they had it delivered that night to Birmingham Alabama. Would highly recommend Mercedes Benz of Columbus and Abby Mitchell for your next car purchase.-Cory and Carissa McGuffie
Just walk in to Mercedes of Columbus, youll instantly feel like a million dollars.. Long before you purchase a new car. Love the atmosphere and the people here.
Not impressed.. It almost appears that one fix leads to another problem.. I have yet to leave this establishment satisfied.. Ive waited 3hrs Im the waiting room (forgotten)only to be told the parts will have to be ordered (lost that sale) Also to leave after having the initial service check list done and cleared green, to only receive a low level light on my dash afterwards... Now my seat adjustment switch is broken and the labor to fix it is more than the item itself.. Mind you I have memory set seats so therefore no reason to use my switches..Always an issue.. exceedingly frustrated and disappointed..
Service workmanship was exceptional, Tyler was proactive on his communications with me on the progress of my repairs.
A breath of fresh air in these crazy times - stepping into Mercedes-Benz of Columbus was enjoyable and relaxing... two words Ive never used buying a car before.
No sales people anywhere to be seen.
Very pleasant ppl very professional n nice sweet ppl n they get the job done I love this place very clean smell good very clean on outside of building as well as inside just a greatt place thumbs up
Great service from Tres Whatley....installed CarPlay on my car. Very courteous, helpful and professional. Recommend Columbus Mercedes service!!!!!! Thank you.
Great experience here 5/5 stars, Justin was a true help, very patient and hospitable, glad I came here to get my new vehicle.Thank You!
Great location super friendly staff and very quick. One of the best dealerships I’ve been in
Great customer service! Great valet service!
This is a really great dealership - thorough with messaging, and responsive to the needs of the customer.
Terrible customer service and no communication. Take your business elsewhere. If you have to have service done, I would highly recommend Sports and Imports. Much less expensive and they know how to communicate.
Ive gotten several autos from here. Was looking for a 250 GLA 4 magic. They had one in Atlanta but never called me back!I bought a black one from BMW of Columbus!!
Excellent service!! Malcolm Waller is the man, thanks for helping my son 1st time buying a car experience the best!!!
Best price and great staff. It has been a couple of weeks since my purchase and I am still enjoying the experience.
I love my husband’s new Mercedes. It’s absolutely gorgeous, and rides out wonderfully!
Sales persons are very nice and very professional. Enjoy to buy a car from them
We love using the Service Department. They always take great care of us!
Highly recommend! Tyler in the service department is fantastic.
Pretty fast & decent price. Sales needs a way to communicate on pending sales for info & papers among all salesmen.
Great service when I purchased the car .looking forward to C how the maintenance service will be for My car
Great service, in and out for a scheduled A service in less than 90 minutes.
Great service dept. Able to answer questions about other services that I had
We had a Mercedes in the shop they Said we need a new Moter so than we take it home and about 5 to 10 parts are missing.NEVER GO HERE
Always a great experience when I bring one our trucks in for service! Great staff here!
Nice no pressure sales, and relaxed atmosphere
From purchasing a vehicle to service, Mercedes-Benz of Columbus is GREAT. Thanks for all yall do for the community............................
The people at Mercedes Benz of Columbus are always very courteous, professional and helpful!
Great sales staff but not such a dependable service department. Needs work on knowledge and efficiency.
Everyone was extremely helpful and courteous. They addressed and answered all of our questions.
Best.great service from sales to service.no pressure, worked to get me were I needed to be not were they needed to be.thanks Rick.Gilbert.
They have cars that they do not want you to sit in. So I am guessing that if I can not sit in it then there is certainly no reason to buy one.
People were very nice I had to unload a truck and one the employees gave me a ride to the back of the building
Very nice people and always a pleasant experience with the service department.
I was happy to be kind
Very helpful staff in both maintenance and the show floor. All friendly and welcoming and knowledgeable.
Had to ask for car to be vaccumed then just the driverside was done. Asked again for passengers side. Not impressed.
Great Service. 100% devoted to helping you.
Wonderful, just wish they served real breakfast like Mercedes Benz of Jacksonville.
Best customer service and honest about needs of repairs. I am very pleased.
Repairs were quick and service reps always courteous!
Great customer service.. I’m always satisfied!
Shortage of cars and extremely high prices at this moment
It was a great experience I was taking care of with courtesy and respect thank you
Walked around the whole lot no one ever greeted me. Or even spoke. Stood in the front and googled some items no acknowledgement
Great Sales and Service team!
It was all smooth from drop off to pick up.
All was OK.j
Great service
Excellent service and customer treatment!
Their service was good, but I was over charged.
Staff is very friendly and helpful. Good honest people.
Best Service Ever. The mechanic Rick is AWESOME!!!!!!!
Excellent service, but very pricey.
Outstanding service!! Great people to work with!!
Great service! Ask for Duane! (Sales Manager)
Very kind and goooooood service
These guys are way faster than south atlanta
I love how professional and friendly the staff is here.
Very friendly service!!! I was extremely impressed!!!
Great experience as always!
Great service very nice people
Shady business and shady practices. Avoid this place!
Friendly and patient very courteous!!
Awesome service experience!
Great service!!!!.... A great dealership!!!!
Very friendly and efficient.
For such as huge establishment, I wasnt impressed 🤷🏾♀️
Very polite and helpful.
Always great and courteous service
Horrible experience with the sales advisor
Very professional & swift
Best customer service!
Great service as always
Love it
Great service!
TOP NOTCH BUNCH
Car care products
Good Business.
Total reviews rating 4.5
199 Reviews for Mercedes-Benz of Columbus 2023:
Review №1
2022-08-17This was the most amazing car buying experience ever.The entire staff were beyond professional and spent so much time to provide myself with all of the options available to enhance my needs as a car owner. It is not everyday when a salesman says buy the smaller model and take an amazing vacation or just enjoy life. I am beyond blessed to finally find the deal I have been hunting for. The salesman that helped me with test drives was off yesterday when I bought my car. The salesman told me don’t worry the salesman who helped you with the test drive will also share in the commission from the sale. Perfect experience.Thank you Mercedes Benz of Columbus.
Review №2
2022-01-06I bought my 2022 GLS450W4 on 01/31/21 over the phone and through text messages. To make sure I got the best heal. I drove from Panama City Beach Fl. showing up at 5 minutes till closing on New Years Eve. I also traded my old GLS450 in and they gave me top dollar sight unseen. The staff was AMAZING, friendly and courteous.
Review №3
2022-05-02I needed service on a couple recall items. Easy to schedule and they were great at communicating before and during the service. I was made aware that this extensive work and would take a week. When issues arose, they were quick to call and let me know that it would be longer than anticipated and provided a loaner vehicle for the extra days. Pick up and drop off service at my driveway is the best! Saves me 2 trips up and down the road and allows me to have this maintenance done in a more timely manner.
Review №4
2022-08-11While repairs seem fine, Customer service level was seriously lacking. Promised phone follow up for next morning (from Wednesday late afternoon when car was was towed to dealership) didn’t come Thursday, Friday, Saturday, or Monday. Growing impatient, I called to check on car Monday afternoon, was told mechanic looked at it just before I called. Was told parts needed to be ordered, and would arrive Tuesday morning, and promised a status update for Tuesday. I received no call, so I called near end of day, around 4:30, and was told my mechanic took the day off, my service advisor left early and to call back Wednesday. I asked for someone to call me back Wednesday morning and to let my service advisor know I was not pleased with customer experience. I got a call from advisor late Wednesday morning to tell me car was ready. Nothing mentioned about failure to keep me posted.By the way, I called dealership from side of road when car became inoperable. Guy in service told me I’d have to bring car in. Because it wasn’t drivable, he said I’d have to figure out how to get it to the dealership. While we were on the phone my wife went on line and saw Mercedes’ roadside service should be used. I asked the guy in the service dept, he said we could try it but they hardly ever answered the phone, and even if they did, we’d likely be stranded for hours on end. Actually, we got fast, friendly service on the phone and tow truck came in about two hours.
Review №5
2022-01-27Excellent customer service from start to finish. Rachelle managed my vehicle’s service requirements, from diagnosing the issue to providing options and recommendations. She kept me informed throughout the entire service process. I appreciated her professionalism and dedication to getting my car safely back on the road. Also, a shout out to the shuttle drivers who quickly transported me to/from my home and the Mercedes dealership, making the whole experience very efficient.
Review №6
2022-07-29My experience at Mercedes-Benz of Columbus was excellent! Outstanding customer service skills! We absolutely love Ms. Evelyn Tolbert! I enjoyed the experience, she made it very memorable!
Review №7
2022-08-02Best experience ever. From purchase all the way to sells and finance. The Mercedes’ team delivered awesome care and concern from start to finish. I can say enough about these guys. My salesman Earnest was helpful, nice, Courteous and patient with me. They treated me so well and I’ll never choose any other brand then Mercedes’. The entire process was smooth. And Debi in finance was awesome and so sweet and caring. She wanted to make sure I was happy. Thanks to the entire team…
Review №8
2022-06-27Took my GLC300 in because I was concerned because my vehicle was leaking fluid. After sitting at the dealership for four hours I was told A knife was found underneath my hood and the knife is probably what caused damage to my radiator causing the leak. One person said that the knife was closed, while another technician said the knife was open. I found this to be very odd seeing how Mercedes of Columbus is the only place I take my vehicle for maintenance. My vehicle is still under warranty but because they found a knife under the hood they were saying that it would not be covered under the warranty. I escalated everything to management who submitted a case to Goodwill because I was a loyal customer. I was told that my repairs were approximately $1947. After the Goodwill program the fee was reduced to approximately $1079. I was given a loaner vehicle however the loaner vehicle was dirty and didn’t have any gas in it. I was very disappointed with Mercedes because I was told that the staff was trust worthy and they felt confident their technicians would take responsibility if they had accidentally left a knife underneath the hood. I don’t own a knife nor do I ever go underneath the hood or have anyone else go under the hood for that matter. Needless to say, I will not return to Mercedes of Columbus for purchase or repairs.Nadie, I appreciate your response. However, I was never shown where the knife was sticking out of the radiator. The technician attempted to show me where the leak was coming from and said maybe the knife was bouncing around and caused the damage. I also would like to mention that even after the radiator was replaced, I sent in a photo to show the check coolant level light indicator that came on. When I spoke with you, you never offered for someone to come get the vehicle but whether if I was going to be in the area which is almost 2 hours away for me to bring the vehicle in. Id expect that if I purchased a Ford but not from Mercedes. I had to instead take my vehicle in to another auto repair place for them to correct the low coolant level which they said it was extremely low and was surprised that my vehicle didnt run hot.
Review №9
2022-04-29I showed up to the dealership for my scheduled appointment where I was greeted by a very Courteous young lady. I explained the issue I was having with my car, she listened until I finished then offered me a ride home. Within 2 hours I was called to pick my car up with no charge and no problems noted by the technician. Great service and a great way to start my day.
Review №10
2022-03-09My Sales Advisor was Joshua Andujar and my Sales Manager was Debi Lewis they both took really good care of me addressing all my concerns with excellent customer service. One thing i really liked about Josh was he approached me as soon as i got out of my vehicle introduced himself and allowed me time to walk around and look at cars without breathing down my neck. Once i was ready to talk to him he came back to me and we sealed the deal with my purchase. I would highly recommend them as well as Mercedes -Benz of Columbus to anyone looking to purchase a new vehicle. Thank you Joshua and Debi for your excellent customer service.