Delivery
Yes
Milton Ruben Toyota in Augusta
Categories
Location on the map
Augusta, Columbia County, Georgia, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car hire
Yes
Oil change
Yes
Repair services
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 706-868-5454
Site: https://www.miltonrubentoyota.com/
Site: https://www.miltonrubentoyota.com/
Opening hours
- Monday:8:30AM–8PM
- Tuesday:8:30AM–8PM
- Wednesday:8:30AM–8PM
- Thursday:8:30AM–8PM
- Friday:8:30AM–8PM
- Saturday:8:30AM–6PM
- Sunday:Closed
Comments (199)
My son had been patiently looking for his Toyota Tacoma for two years and recently found it on 6-9-21 at Milton Ruben Toyota. He called and reached Landon Dawson and asked for more photos than the website offered. Landon immediately jumped into action and sent him some photos of the Tacoma. It was exactly what he was looking for and made arrangements to drive up on 6-10-21 to see it in person. Landon was able to hold the truck for him until we got there and it was a flawless transaction to buy the truck! My son couldnt have been happier with his first major purchase and the attention he received from Landon and the finance officer who took his time to explain everything to him since it was a new experience for my son! I would HIGHLY recommend you take the time to visit Milton Ruben Toyota and the EXCELLENT staff that work there. The two hour drive for us was well worth the effort and my son couldnt be happier with his new truck! THANKS LANDON FOR TAKING SUCH GOOD CARE OF HIM AND KEEPING THE TRUCK IN RESERVE UNTIL WE COULD GET THERE TO PURCHASE IT!
Multiple issues:I called to get my brake pad changed and also get my sensor checked out since it was beeping at random times. So I made an appointment.1. They scheduled me without the brake pad change even though my appt was literally scheduled for that service. So I called them again.2. They told me that they need to connect me to ‘Service Advisor’ to add the service in. I called MIlton Ruben to transfer me to the ‘service advisor’ NINE times and no one picked up during working hour. When I asked front desk what they are doing, I was told that the ‘service advisors’ are just sitting around. Huge waste of my time.3. Prior to, I was told by milton Ruben service people that brake pad change will cost $195 for the front and rear for $195. I went to this Toyota dealership for awhile so they know my model and year of the car. Day before my appointment, they told me that front will cost me $225 and rear for $225. They told me it’s an “old model pads”4. Asked for the managers to clarify. It was around 3:30 pm and was told all managers went home.Very disappointed since I had a lot of trust but not anymore.
The customer service that we received from Mr. Kelton Hayes was phenomenal! He was able to get us in a beautiful new Toyota Rav 4 in no time at all. He was very professional courteous and attentive to my wifes needs as far as what she was looking for in a vehicle. We will definitely come back and see Kelton, when we need a new vehicle. Anthony Wrona was able to get us awesome financing at a great rate.
We have bought a few cars from here and we have used Mario@ Toyota!! Best hands down and is always no pressure and straight to the point! Ask for him and you won’t be disappointed!
Ingram Jansen did an awesome job assisting me with the purchase of my 2022 RAV4. He was very pleasant and professional and was always quick to answer any questions that I had. Thank you Ingram for all of your help!
Waited almost 2 hours for an oil change, the customer service magic was really completely absent, there was absolutley nothing complementary for us loyal returning customers, and the lobby waiting area needed some vacuuming and cleaning.
The service department is disappointing. Very little effort from the staff at my last two visits. They are either incompetent or just dont care.Sales department is a completely different world- very friendly, knowledgeable, straight-forward staff.
Sold my car to the Milton Ruben Toyota dealership three weeks ago because I am PCSing to Europe. The team started with a bunch of promises and vastly under delivered. Didn’t send a certified check so I am still waiting for my pay off check.I performed all of the leg work to figure out what happened and left five voicemails with zero call backs. At this point the dealership could claim whatever they want, but they are basically stealing my car. I’ve called the County Sheriff to see what can be done. Will probably have to hire an attorney in a week if the check doesn’t arrive. One sales rep said the owner is worth ~$80m…”well then send a certified check to my financing agency” and “until it’s in my pocket I don’t care”.Complete lack of transparency, low-ball offer, possibly criminal activity. There are plenty of other options in the Augusta and South Carolina area.I’d give them zero stars if I could
Everyone here was super nice and helpful. Our sales person, Johnathan did a great job of helping us find a car that fit our needs and wants. The finance guy and sales manager were extremely accommodating. We did not feel like we were being put in a high pressure sales situation that some dealerships try to do to you. My husband did all the dealing and all I had to do was sign the paperwork and go. Everything was ready when I got there so it was very quick and easy. I will definitely be going back here and recommend that you give them a try if you are looking for something new or used.
From the time my salesman Abdullah called me after I had inquired online until I drove off the lot with my new 4runner, he was easy to work with and very knowledgeable. Paul Nopper the Sales Manager did not play sales games with me he was straight forward during the whole sales process,. A great dealership to purchase from with a awesome sales team.
Brandon Callison was great! He helped save the day with a major service issue. I hope to work with Brandon in the future.
Go see Mario Patterson at Milton Ruben Toyota. His professionalism and customer service set him apart as a well rounded salesman. Mr. Patterson’s character is truly an example that should be emulated.Mr. Pattersons qualities reflect greatly upon himself, Milton Ruben Toyota and the Toyota brand itself. His position within the Toyota company is surly to the benefit of the brand and is what keeps people coming back!Great work Mario.
These 5 stars are for Ryan Downing in the service department. He is amazing! Very nice and professional. I’ve been serviced there a few times but this time was outstanding because of Ryan! I will be requesting him for my service needs from now on
All staff members I dealt with were very kind and knowledgeable. I HIGHLY recommend Al Pleming if you are looking to buy a vehicle. He was a great salesman that showed us everything we were looking for and created an amazing experience for a first time car buyer.
Its been 4 years, yes, but whenever I thought about how the guy who sold the Mechanical Failure Service Contract kept pushing me to buy it make me real mad. I had said NO 3 times or more, but he kept talking and talking and pushing, until I said OK, thats when he finally decide to print out the contract paper, and let me out of his office.First time bought a car too so I know nothing of the mechanical failure.The seller guy up front who helped me with the car was nice, real easy and relax, sent me emails and updates after everything was finalized too.Until the mechanical failure dude crashed in and made it such an aweful experience.Sadly that his signature on the contract paper, his name nowhere to be seen, so even though I wanted to call and complain back in 2017, no luck.So, lesson learnt.
From their website: Here at Milton Ruben Toyota, were dedicated to providing top-of-the-line customer service like no other, and we treat our customers with honesty and integrity.Im not sure at what point in the process they start that, but Ive had quite a different experience. Im on a military deployment and wanted to arrange to buy a Tacoma TRD Off-Road when I get back. Their online person made it clear (through action) that he wouldnt put in any effort to find the truck that I want. According to their website they even have one on the lot that meets my criteria, and he never even mentioned it.If I showed up with cash in hand and wanted to buy something on the lot, I assume they would sell it to me.
We bought our vehicle from them and have been doing our service for 9 years, I scheduled an appointment on line and gave all the details needed, oil - tire rotation and check the battery they put in about 18 months ago. We were there at 7:45 for an 8:00 scheduled appointment at 8:15 i went in and asked how long it would be just to drop it off we had to get to work, they said bring it in to the center lane so my wife dropped it off and on way to work she said nobody came out and she found that strange. She called to check on the car and they could not find anything and transferred her to a service mgr got voice mail a left a message , never got a call back. Went to pick up the car and couple of people said they didn’t know anything we need to speak with one particular lady , she said sorry did not do your service because we needed to talk to someone when we drooped it off inside the bay. The quality of there service and communication has gotten very bad over the past few years as we have had little issues here and there , so its time to find a new dealer to take car of my wife’s car , we are getting ready to buy a Tundra . Not from Milton Ruben !
I found the SUV I was interested in on line and reached out to my son in law Jake Kitchens who works in the service dept. Jake then got Abraham Pacheco to reach out to me and we set up a time to come in and test drive the SUV!We were greeted by some very nice guys who informed me that Abraham was finishing up with another client and would be right with us!Within a few minutes he was with us and introduced himself and we were taking our test drive! He was very pleasant and had a lot of knowledge of the SUV. He worked to get us the best deal to where we could afford to purchase the SUV! We had an awesome experience working with Abraham and we will recommend him to our friends and family.
My experience at Milton Ruben has always been good! Over the years, purchased four vehicles from here and I’ve had nothing but positive experiences each time. The staff here is just outstanding! I wouldn’t go anywhere else! I recommend Milton Ruben to anyone in market to purchase a new or used vehicle. I personally would like to thank Mr. Marcus Brooks for all he done to make sure I was completely satisfied with the purchase of my new Camry! As busy as he was that day, he handled all of his customer needs from start to finish! He even provided childcare for me! (Just Joking) Mr. Brooks made my daughter comfortable in the computer room while I close the deal on my new car! Thank you so muchMarcus Brooks for all your help!Signed,A Satisfied Customer,Tawanda R. Lewis
Extremely good customer service. I used the website to request the actual final price of a new Camry and Alphonse emailed me the actual final price after taxes and fees. It was a very good price so I scheduled a test drive, and when I got there he had everything ready. Unfortunately I didnt end up buying the car, it just wasnt the right fit for my family (they didnt feel comfortable in the passenger seat). However, I would highly recommend this dealership. No hassle, good price and very professional sales person.
I had a wonderful buying experience at Milton Ruben Toyota. We test drove more than one car. All of my questions were answered and all my needs were met. I also got a GREAT BLACK FRIDAY deal on my 2020 Toyota Camry!!! I will be back for my next purchase. Thank you, Marcus Brooks for your time, patience and help. Youre the BEST!!!!
Abraham Pacheco is an great salesman. I called the dealership and he was the one to answer the phone. when I told him what I was looking for he made sure the car was set aside. I got to the dealership and he took me to the car to show all the features of the vehicle. After I was sold on his sales pitch we started to wheel and deal, it was fierce negotiation but we came to an agreement on price and monthly payments. All in all, Abraham will be my guy when I buy my next car. Highly recommend him
After contacting multiple Toyota dealers and not being treated with respect I was getting pretty frustrated until I reached out to Milton Ruben and was introduced to Ingram Jansen. Ingram was nice and insanely helpful from the very first moment of contact and made the process of buying my vehicle a breeze! I personally have never purchased a new car, or any car for that matter, on my own, so I had lots of questions and Ingram was willing and able to answer each of them with ease! I cant thank Ingram and the team at Milton Ruben enough for making the process of buying a car fun, easy, and actually enjoyable. Thank you Ingram for being the best Car Salesman Ive ever met and being an amazing person to work with.
Milton Ruben is the absolute best dealership I have ever worked with. Could not ask for better people to deal with and worked with me to get the best experience that I could possibly have. I will be suggesting everyone that I know to use them in the future for their new car needs.Mario is one of the nicest and most knowledgeable car salesman I have ever dealt with. Ask for him when you go to buy a Toyota at Milton Ruben.
I had an amazing experience working with Randy from start to finish. The entire transaction could not have gone smoother. His professionalism was obvious from the moment I sent an inquiry at almost midnight (and received a response from Randy within minutes). I truly appreciated the level of care he put into such a major milestone in my life. I will definitely recommend both the dealership and Randy to anyone looking to buy a new car. Thank you for making my birthday extra special this year!!!!!
This was my first time buying a car and all in all I’d say it was a good experience. They were willing to negotiate and work with me for the most part. Mario was great at getting me a good deal and explaining the ends and outs about the car as well. My only complaint is how long the process took. I expect this was normal, but I don’t have anything to compare this to since it was my first time buying a car. What took a big chunk of time was when they ran my credit initially. I don’t really know why that took so long. Once I finally got to see the financial manager, I negotiated which took a while, but that is understandable because I was negotiating. Before that, I don’t really know what took so long. I give 4 stars. Great place though with most friendly and helpful people.
Thank you to David Spencer, Manager Paul and Connie in finance for getting our family into a new sienna that’s just right. After leaving the Honda dealership, looking at the Odyssey, I wanted to test drive the sienna. David’s review of the sienna was FAR and beyond the information that the Honda dealership gave about their van. I felt well informed and after test driving, the decision was easy. Paul worked the numbers out for me and Connie got us out of finance as quickly as she could, assisting me in selecting the correct warranty and maintenance packages. Thanks for another great experience Milton Ruben!
Special Thank You to the Service Department and Willie Collier. With a short notice and time constraints Mr. Collier was able to have my vehicle service in record time 🏆🏆
Al was great. Very professional, courteous, respectful. I drove 9 hours to buy a 4runner. Very happy with my purchase and the dealership.
I got an appointment to get my oil change and to take care the recall for my 2019 Tundra on Oct.01,2021.I dropped my truck at Milton Ruben Toyota service center at 10:28am and David McGahee is the one came to me and ask me If I have an appointment, I said yes I need Oil change and take care the fuel pump Safety Recall and I ask how long it will take to finish? He answered maximum 4 hours and this is the same answer that they told me over the phone about the Safety Recall when I called them to set up an appointment for my oil change. I called David McGahee four times and I called the supervisor one times , I left two messages to David McGahee first message is 2:57pm to check on my truck but he did not call me back, then I called again at 3:20pm still no answer, then I called 4:43pm and still no answer for David McGahee so I left 2nd Voicemail but again NO respond, then I called again at 4:48pm to patch me through the supervisor but no answer from their supervisor I left a message also asking to call me back about my truck but the same thing no Return call. I am expecting to get my truck around 2:30pm-3:00pm so I scheduled my customer to bring their cabinets and countertop around 4:00pm to be Install but I end-up get curse out just because I can not make it.On top of that I got home and look my paperwork they charge me for rotating my tires which is I did NOT ask for it. I went to Milton Ruben Toyota for Oil Change and take care of the Safety Recall. Guys be careful, before youll leave or pay Please look at the paperwork they might charging you without your acknowledge. I will not bringing my vehicle at Milton Ruben Toyota to service my Truck and also I told my 22 of my friends not to bring their Toyota to get service there.
My husband and I went to Milton Ruben in hopes of finding the truck of his dreams, we were met with so much hospitality and respect. Our sales associate Ingram Jansen went above and beyond, our entire experience was so pleasant! From beginning to end, each step was met with such ease from Mr.Jansen, he kept us informed, was honest, and we were able to make a purchase with confidence. Would not go anywhere else, and will recommend Mr.Jansen to anyone in the market for a new or used vehicle! 😊
My Husband and I went to Milton Ruben Toyota looking for our family a new SUV they exceeded our expectations! Mario our Salesman was an absolute Angel for us he made sure everything went as smoothly as possible and was there with us every step of the way. Mario truly cares about his costumers. We couldnt be more happier with our families new purchase. We highly recommend Milton Ruben to anyone searching for a new vehicle.
My Sales Consultant was Abraham Paycheck Pacheco.He exhibited a high level of Professionalism, Customer Care while providing accurate and concise information. His attention to details, allowed me to make an informed decision.I would refer him to anyone seeking to trade, sale or purchase a vehicle.Bravo Zulu.Job Well Done.
We just pitched a 2021 RAV4 XLE and we absolutely LOVE IT!!Landon Dawson was our salesman and He was wonderful ! I had been communicating with him for a couple of weeks after meeting him a couple months agoWhen I reached out to him a few weeks ago he worked with me to get me to get us Everything we wanted and more !This is our second vehicle we have purchased from Milton Ruben and we couldn’t be happier with our experience there !Everyone is so Professional and friendly and we would recommend them to anyone looking to buy a quality vehicle at a great price!Thank You Landon and Thank you Milton Ruben!
Mr. Marcus Brooks came highly recommended. He greatly exceeded my expectations. He is professional, attentive and personable. At no time did he make me feel rushed to purchase. He encouraged me to take my time choosing a vehicle I would be happy with. He was patient as I test drove several vehicles before making my selection and at no time did I feel like a bother. I was smiling from ear to ear when I left in my Aqua Metallic 2020 Camry SE. I will recommend my friends and family!
Love this dealership! Went in to purchase a new 2020 Highlander; we worked with Abraham and he listened to what I wanted and also what I didn’t want. He found the perfect one for me the first time! He answered all of our questions thoroughly, was very prompt with giving us info on the car, warranty, etc. as well! The inside manager and finance personnel were also stellar! Can’t wait to come back in a few months for my husband to buy his new car as well!
Well I will say I have had an experience with them lol but I am giving them 5 stars because the issue was corrected instantly. Anthony Wrona was AWESOME. Not only gets the job done he does it quick. My mom passed from Covid & her favorite color was red which made me purchase the 2021 Toyota Camry XSE with red interior. This purchase had a lot of meaning to it so I’m happy.
My sales associate was Mario Patterson. My shopping experience was very exceptional. Mr Patterson was very knowledgeable, nice and professional. He is a great team member for the Milton Ruben Dealership. I will definitely extend an invitation to my friends and family to request Mr Patterson for their shopping experience. He is an all around great guy with a lot of exceptional patience. Thanks for everything and have many blessings!
We worked with Landon Dawson. He was awesome! He didnt pressure us once. We told him what we were looking for, but at the moment were not ready to buy. He kept in contact with us via text, but not in a harassing way. He was friendly. He explained things and answered questions we had. We highly recommend working with him. We plan to keep in contact with him and send him any friends who are looking for a new Toyota.
Great experience overall with Robert Cohen at Milton Ruben Toyota! He is quick, friendly, professional and especially he got me the vehicle that I wanted and affordable. Robert is absolutely a great salesman. This is my second purchases at Milton Ruben Toyota and Robert Cohen always keep the process fast and simple for me. I will definitely return to Milton Ruben Toyota for any future purchases. You can text and call Robert Cohen and he will get back with you immediately. I would highly recommend Robert Cohen to anyone.
I scheduled a service appointment to do a full vehicle inspection plus tune up. at first they didnt want to help me because they said it would take up time away from the mechanics to inspect my car, which doesnt make sense to me because thats their job and thats why i had made an appointment. they then came back and told me that I had to pay 125 dollars for them to do an inspection, since there was a chance that i wasnt going to get any work done. I agreed to the inspection and was told that what i asked for would be done including tune up. they came back to me TWO HOURS LATER saying that i needed new tires, new brakes, and new windshield wipers, which I already knew. Mentioned nothing about the engine or the condition of it. DID NOT do my tune up as i had requested and charged me to tell me things i already knew. Would not recommend getting your car serviced here. they will try to scam you and have you pay for things you dont need, whilst ignoring the reason you were there in the first place. terrible service. 0 stars. never going back there for service.My maintenance light was on and they didnt even bother to check it. absolute garbage service.
Mario is the best salesman I’ve seen here at Toyota Milton Ruben. Not all salesman will go out of their ways to get you in and out like he will. He stayed from 10-8 to help me get my friends some car. Through the bargaining and the test drive and all the steps to get the car, he was much detailed and oriented. He pulled a lot of connections to help us get a good price on our cars and insurances. He will be honest with you from the car specs and perspective wise. I am not a big toyota fan but I felt pretty safe choosing my three cars from there. That’s right, three not one, but three. All in all, I believe that if you want a good car at a good rate, all I got to say is Mario.
We were thoroughly pleased with our experience. We are so thankful for William Jenkins and his expertise. He worked up an amazing deal that we couldn’t walk away from. He was very thorough in his explanations, and he made sure that everything was to our liking. THANK YOU SO MUCH!! We just love our new Camry! I’m referring everyone I know looking for a car to him. Such a great blessing!
Buying my new 4Runner was a perfect experience, not going to lie. I shopped with Paul who works in their Chevrolet division and he did a great job. I was pleased. HOWEVER, I am here today, having my car serviced. It’s first service was done at another Toyota dealership and it was a great experience. It was ready to go in about 40 minutes. Today, I’m here at Milton Ruben Toyota to have my car serviced. I made an appointment for 12:30, even got here early. It’s now 2:05, I was supposed to be back at work by 2 and I have been told they’re still WORKING ON IT. Not done, couldn’t even tell me if they were close to done. If customers are in the waiting room waiting on their vehicles versus taking a loaner (which wasn’t an option for me, because they close before I’m off work), finish the job in a timely manner. That’s all.
I had an amazing experience with Abraham! His friendly and professional nature created such a comfortable atmosphere that I never felt overwhelmed or pressured. Also, he was very knowledgeable in the car I decided to purchase. I definitely give Abraham my highest recommendation to anyone I know or looking to buy a car here.
Mario made my experience buying a car for the first time very smooth and stress free. He was polite & professional. He was also very knowledgeable about all the cars I was looking at and could answer any question I had about anything. I’m very satisfied with my purchase and glad Mario was the one helping me!
Idk about the new cars sales team, but the mechanics and the used cars sales teams are liars and flakes. ive been there a couple of times and only now after repeated let downs i have decided to leave a review. idk if its just a couple of team members but they are really being the place down....To add to the review with only my latest encounter, they promised a repair of my car to the finished last week. I called the week after politely asking how much longer it will be done and they put me on hold for 2 mins then hung up on me. Twice. I called a few hours later and discovered they were going to charge me triple the market price for a new part on top of service fees which I still have to pay even though my car wasnt fixed - a week after the deadline they gave me.
I’m a first time car buyer and I heard that Milton Ruben Toyota was a decent place to buy a car. I decided to look there first on my journey to find a suitable vehicle and was greeted immediately on the lot by Mario. He was very helpful, pleasant, informative, and understanding. He helped me choose the perfect car for me that also suits my financial needs. Mario was very hospitable and offered us water and snacks. We had pleasant conversations and he made sure that we were satisfied with our choice and any questions we had. I am very happy with my experience at Milton Ruben Toyota and I will recommend it to anyone looking to purchase a vehicle.
First off we purchased our vehicle from the Milton Ruben dealership a little over 4 years ago. Then we took it (2008 Toyota Tundra) to have 3 things fixed: rear main seal, front passenger side CV axle, and the water pump. Water pump install was fine however the busted the differential housing when they were fixing the CV axle and they did not fully clean the area after fixing the rear main seal so oil that pooled when they did the repair continued to drip for almost 2 weeks (even after we took it back and they “cleaned” it). They did not disclose the damaged differential housing but luckily we always check repair work. When my husband pointed it out they tried to tell him “it didn’t matter” when it definitely does. I went back the next day and spoke with Colby (the service manager) again (my husband spoke with him the day prior) and he finally agreed to order a used one and put it on the truck. When I inquired about cost he informed me they would do it “at cost” and I quickly informed him that since we did not break the piece then we should pay nothing. He agreed with that so the repair would be done at no cost to us. Upon leaving the service center for a 2nd time after the housing was replaced we noticed a loud grinding metal sound and immediately took it back (now for a 3rd time). Mind you the first time we took it they quoted 4 days and then delayed it 2 more days until they gave us a rental for 4 more days. The 2nd repair was quoted same day then we received a call that it would be 5 more days (they ordered the incorrect part). So not only did they break a piece, we had to fight to get it replaced at no cost to us, and the quoted time was over doubled each time. Pick a different service center this place is underhanded and I don’t know what kind of overview they have of their mechanics but it is a joke. Still waiting on the 3rd repair now will update at the conclusion of that...
I recently purchased a 2021 Toyota Tundra from Milton Ruben Toyota in Augusta and my car buying experience there was exceptional. My sales associate was Mr. Mario Patterson, he is extremely knowledgeable and was very professional from start to finish; I would definitely recommend you look him up if you are looking to buy a vehicle from Milton Ruben Toyota.
Mario was extremely knowledgeable and helpful when we were “only looking “ at vehicles. What a great car buying experience- Mario was professional, polite and made buying a vehicle very easy. I wish all sales professionals were like Mario. He is truly a great ambassador for Toyota. He is a treasure.
We recently bought a Toyota 4Runner from Bob Richards in NA and they were amazing. Even though we went to Milton Ruben first, we did not purchase from them because of their pushy and semi rude associates. Unfortunately due to where we live, we have to take our Toyota to Milton Ruben to be serviced and the service has gone even farther down hill. Shelby was the service associate handling my car and she was ridiculously rude. She gave me no information when I pulled up and gave her my keys and then acted as if it were the most inconvenient thing in the world when I asked her a question about my car. Will be making the drive to North Augusta to get my car serviced from now on just to avoid dealing with their employees.
I had such a great experience. Mario Patterson was the best car salesman I have experienced thus far. He was very informative and helpful. Anything I wanted to know during the process and about the car he was right on point with details. Even the finance guy was awesome. Highly highly recommended.
My purchasing experience at Milton Ruben was excellent! Ingram Jansen was very skilled in explaining features of the Highlander. He was courteous & made us feel very comfortable as we discussed the vehicle. He was patient & explained all of the vehicles features with ease. His knowledge of his product was excellent. I will definitely recommend him to my friends. Everyone we worked with in the process was courteous & thoughtful. I have driven Toyotas for many years & am very pleased with the quality of my new Highlander!
We recently purchased a vehicle from Milton Ruben and had a good experience doing so overall. Our salesman, Chris Skinner, was very helpful in finding us exactly what we were looking for. I appreciated him being open to showing us both used and new vehicles. He did not pressure or rush us into making a decision. Buying a new vehicle is never a “fun” process but Chris was a great facilitator in helping us find the right vehicle.
I recently purchased a 2019 4Runner from Milton Ruben Toyota and so far I am very satisfied. Everyone that I dealt with was very courteous and helpful. My salesman, Abraham Pacheco, was very informative and helpful throughout the process. This is the second vehicle that I have purchased from Abraham and, as always, he did everything he could to make the process as painless as possible. Abraham is an exceptional salesman and is very knowledgeable about his products and answered all of my questions thoroughly. If you are interested in a Toyota, contact Abraham Pacheco at Milton Ruben Toyota.
David Spencer was an awesome sales person for us today. He was fantastic in demonstrating and explaining everything to us. Even made sure there were no scratches or dirty spots on my 4Runner! Super impressed with service and explanation on options. Thanks David
I just purchased a 2020 Rav4 and had the most awesome experience! Stephen Person, the Salesperson that I worked with was very patient, informative and answered all of my multiple questions! I never once felt the pressure that is normally felt when going to a dealership! He even personally detailed the car after the sale! That was way above what was ever expected. I would definitely recommend seeing him for your next car purchase. He made my experience wonderful and I am loving my car!
Im always detailed about my reviews. The problem is being honest and genuine about certain services that are known for things. Leaving a review for a car dealership is the same as trying to convince you that the moon landing is fake. You know the truth. And you know that anyone who says otherwise is up to something. So Ill focus on the other things that I can properly review.Facility: This place is clean. Plain and simple. Its nice to know that this place cares about its hygiene. As of June of 2020, all the employees wore masks. So dont even worry about that.Customer service: My dealings were with Mario. Very nice guy. I loved his engagement with me and my wife and also his concern for ensuring us the best interaction with our interests as well as conveying what we wanted in our purchase. I was very satisfied with his customer service and will recommend anyone reading this to talk to him specifically if you want a knowledgable and kind gentlemen.Product: Its a car. Buy what looks and smells good. But go in there with a plan and knowledge. Know whats going on and ask questions about everything. A good car dealership will always tell you up front about anything you ask. Dont be afraid to ask. They cant lead you astray. Because if you feel like youre missing info, google it.Overall Ill give it a four. My reasoning is that my experience will always be remembered as trying to be sold something constantly. Some people understood that we were interested in only the particulars. And others didnt understand that attitudes are visible when a sale doesnt go through (Not you Mario). Please be wary that customer service is consistent and not only when the customer does what you want.
Ingram Jansen is everything I could ask for in a sales consultant. He is personable, friendly, relaxed, extremely knowledgeable about the product, great followup after the sale, never in a hurry in explaining about the car—and best of all for me, no high pressure tactics. I met him in July, 2018, told him what I wanted and I heard from him when the 2019’s arrived. I gave him my list of wants and he called with the exact car I had described. Great job, Ingram!The entire sales staff was friendly and welcoming, especially the sales manager, Paul Nopper. They all made me feel that they really appreciated my business and valued me as a customer. Even what is usually the most painful part of a car buying experience, the financial part, was fun with Brian Thompson presenting my many options for warranties, leases, and even explaining good times to buy new. He has an awesome sense of humor and made me laugh with his dry wit. This is my second car buying experience with Milton Ruben Toyota, and altogether, you’re the best! Thanks, guys!
The entire buying process was painless. Our salesman Landon Dawson was amazing. He listened to what we wanted then he found the perfect options for us. Not only did we purchase one brand new car from him, but we returned 3 weeks later and purchased another one. The entire staff was a pleasure to work with. There were about 3 managers that made it a point to come speak with us. Definitely one of the best car buying experiences for me. If you are looking for an honest car guy, Landon is the person to go see.
The salesman I dealt with was Randy. He did a fantastic job. He had a cheerful disposition and was eager to help me with choosing the vehicle I wanted. He was very personable and answered any questions I had about the car and the process. The financier I met with I believe was Scott (bald guy who likes speaking what’s on his mind). He was easy to talk to and explain all my options to me as the whole process was a new one to me. He also answered any questions I had and didn’t mind going over stuff with me during our meeting.My experience with these two gentlemen was a very positive one and I would gladly recommend their services to anyone I know who might be in the market for a new vehicle.
Possibly the best experience that I have ever had purchasing a new vehicle! William Jenkins was the ultimate sales professional, exhibiting superior knowledge and experience along with as awesome personality. And when it came time to negotiate a deal, both William and Paul Nopper were fair and straight forward with no game playing whatsoever. Finally, Mrs. Giles was a pleasure to work with in completing the necessary paperwork. I highly recommend William and the folks at Milton Ruben Toyota for a satisfactory buying experience.
My husband and I visited Milton Rueben and had the most awesome experience when dealing with Mr. Carl Lloyd. Mr. Lloyd exhibits excellent customers service skills and listens to the needs of his customers. When we came to the dealership we were actually looking for an SUV, but after talking to Mr. Lloyd, he showed us a few vehicles, and helped us made a wiser choice in buying a new vehicle that would fit our budget. Mr. Lloyd is the most experienced and one of the best salesman we have ever dealt with. He is very knowledgeable and honest when selling cars. We have the most ultimate respect for Carl Lloyd.
After shopping with five dealerships to buy my 2019 Tacoma I found out that Milton Ruben Toyota in Augusta is where I should have started. The staff at Milton Ruben made me feel like I was important and made my buying experience a pleasure. Not only did they give me the best price of all dealers their customer service is great. Randy, Paul and Brian worked as a team to make me feel appreciated.
We truly enjoyed our experience at Milton Reuben Toyota. Abraham Pacheco was a true professional. He was able to provide very detailed explanations about the different models and features of all the vehicles we were interested while not being pushy or over bearing. Abraham made this purchase so easy and enjoyable. He found the vehicle we wanted at another location and had it ready for us the next day. He and Paul were an awesome team in meeting all of our needs. Highly recommend!
I recently bought a Tacoma with Jonathan Picado and could not have had a more positive experience! There was no pressure to change our minds. We instantly took out the truck we had our eyes on and when we got back we started and finished all of our paperwork in 1 hour! It was absolutely a phenomenal experience. Highly recommend Jonathan
Came in for service on my Camry but left with the perfect 4Runner! My sales consultant, David Spencer, was knowledgable, kind and professional. Management thanked me repeatedly for my business. I had a little wait for financing but was kept informed on the status throughout the wait. Highly recommend the 4Runner and David!
We had a great experience at Milton Ruben Toyota. We just bought a new Highlander. Mr. William Jenkins was our salesperson. He was very helpful. He did everything possible to find the car we wanted. We had previously bought a Highlander and Mr. Jenkins was our salesperson then also. We were so excited to see that he was there to help us again! He is very knowledgeable and took plenty of time to show us how to set up & use everything in the car. Everyone at Milton Ruben was helpful including the finance manager, Brian. We will definitely return to Milton Ruben when it’s time for another car!
I did a lot of research on the exact 4Runner I wanted and when I contacted the dealership, Stephen Person responded within 30 minutes. The next morning he had the car pulled around for me. He was not pushy, he was very informative and got us on our way quickly and painlessly! Everyone in the store greeted us and made us feel comfortable. It was a wonderful car-buying experience!
We just purchased our second Toyota from Milton Ruben. Both experiences were hassle and stress free. Stephen Person was extremely personable, professional, and made the whole experience enjoyable. He was very knowledgeable and never once “sold” to us. He always had time for us and answered all of my many questions. He never pressured or made me feel like I was anything other than a friend. I would highly recommend Stephen to anyone looking to buy a car. Every member of the Milton Ruben team treated us so well and Stephen knows what he’s doing and will make the experience as painless as possible! I also want to give a great big thumbs up to Paul Nopper. He and Stephen both made everything about purchasing our car an excellent experience! We will definitely work with Milton Ruben again in the future and highly recommend others do the same!
Just purchased a new 4Runner from Milton Ruben and could not be more pleased. Ingram Jansen is wonderful and I highly recommend that you visit him to purchase your next Toyota!Thank you again Ingram for all your help and for answering all my questions! Since I had a ton!! The entire experience was one of the best I have had when purchasing a vehicle.
Milton Ruben Toyota is hands down the best dealership we have ever bought a car from. We traded both of our cars within a weeks time and our salesman was Mario. Mario was so sweet, helpful, and most importantly genuine!! He cared about what we wanted and delivered it amazingly! I recommend Mario and Milton Ruben Toyota in Augusta, GA to everyone!
Milton Ruben Toyota provided me with excellent customer service and the sales manager (Marcus Brooks) helped with finding a lovely car for my daughter. The process was easy and I didnt feel pressured. Thank you for a great buying experience!
I was very satisfied with the customer service. They make you feel right at home and my salesman Rob Cohen did a great job. He looked out for us a vehicle that fit our description and we are very pleased with the vehicle. Thanks for doing business with us!
After window shopping for two weeks at night and on Sundays, I found the SUV that I was looking for at your dealership. I walked inthere this past Monday and asked for a salesman and within two minutes I was introduced to Jeff Boyleston. I told him which SUV I was interested in and he got the keys and we went out and looked at it. Then we went to his desk and he showed me different buying options which included paying in full and financing. I decided to pay in full. He explained the warranty, extended warranty, service and other things. I left to get cashiers check and insurance binder and returned 2 hours later. When I returned the SUV was cleaned up, full of gas and ready to go. After finalizing the paperwork, Jeff spent about 30 minutes with me explaining how everything worked. He told me if we had any further questions or issues that we could call him or stop by anytime. We love the car and feel like we got a great deal. Jeff did a good job with no pressure tactics and I feel like I have made a new friend.
My wife and I came into Milton Ruben expecting the same experience you typically find at most dealerships. We were tossing the idea of finding a new truck and werent 100% sold on what we were looking for. Thats where Jim Duffy came in! Not only was he understanding and patient of what we were trying to find.. he found it. He went above and beyond to find the exact truck with all the features we were wanting. When another dealership hesitated to fulfill the order that was placed and have it shipped, Jim and the rest of the team didnt skip a beat. They ordered the exact truck straight from the factory and after just a short wait we now have an awesome truck to call our own. This could have turned into a situation where we would never purchase, not just from a certain dealership, but from an entire company again. However, the experience we had at Milton Ruben with Jim and everyone we encounter has been awesome and would recommend them to anyone in and out of the area. Jim stay classy.. and Thanks again to you and the rest of your team at Milton Ruben..
My experience on Saturday was outstanding! I have so many people to thank for that. Pulling into the parking lot I was almost hit by a customers vehicle. Thank you salesman who got that persons attention and prevented it. Thank you guy at the desk for scratching your head and not beating me when you saw my credit score. Thank you Mr finance man! You made it so simple. But, my biggest thanks goes out to Brendan and Abraham. Brendan dealt with all my naive questions as a first time buyer over the phone. Because of him I was completely prepared walking in. Abraham is Awesome! He went above and beyond throughout the entire process. Not to mention he introduced me to 2018 technology. I think the staff might need a raise!😊
I had such an amazing experience with Mecca Smith at Milton Ruben Toyota. You rarely see great customer service these days. She was very patient, detailed oriented and knowledgeable about the vehicle that I purchased. The time spent in the place of business was short, compared to other experiences Ive seen. The entire staff seemed to be eagerly ready to please the customers. I love my 2018 Camry, what a blessing it is!
Recently purchased a 2020 Toyota Tacoma from Milton Ruben with the excellent help of salesman Landon Dawson. Landon was a very courteous, answered all questions and was willing to what he could to make the purchase as smooth as possible. There was no hard sales tactics, just a facilitator between me and the dealership. The dealership was clean and everyone was following CDC guidelines. It was a very good experience.
Mecca and Anthony were absolutely amazing and made my truck buying experience the best ever! They worked so hard to make everything easy and seamless! I never felt pressured or pushed by either of them. Everyone at the dealership was super nice and their selection of vehicles is huge! I drove to Augusta from Columbia and after this experience wouldn’t suggest anyone but Mecca for nothing less than the best!! Thank you Mecca and Anthony!! So in love with my new truck!!
I had an excellent experience working with the Toyota sales team. Jeff Hennen, Dennis Giles, and Linda Giles all did a wonderful job of providing the exact vehicle I wanted with an excellent price and a shockingly quick process. I left with no doubt the team was up-front and honest in all aspects of the purchase. Dennis took the time to answer all of my questions about the benefits and function of each switch and button. Before I left, Dennis had my phone connected and apps setup. This is definitely a trustworthy dealership that I will return to and recommend to others!
I am impressed with the service I received from Milton Ruben in Augusta GA from Randy! He was phenomenal in all aspects of service and customer care! He approached me an I told him I was just looking, shook my hand and said “if I have any questions, his name is Randy and he would be more than willing to help.” I looked at the cars I was interested in and left. Two hours later I came back with my husband for a test drive! He was straight forward, kind, friendly, personable and just willing to work with us! I was heavily pregnant and just wanted to get in and out and that’s what I got! That’s what I like! He wasn’t pushy or desperate for a sale! He made the processes seemingly easy and painless! And just did outstanding in getting us in and out with the car purchasing process. If you want quick, professional, service, GO TO Randy! We didn’t have all the paperwork and he told us to come in at a different time to bring it in and within that time I had my baby! He worked with us and was very understanding! Thank you!
By far the best experience Ive had buying a car! Usually I go into a dealership ready to do battle, but everyone at Milton Ruben was fantastic. I would like to specifically recognize my salesman, Al Pleming, who went WAY above and beyond my expectations. He went out of his way to make sure I was taken care of, and was there every step of the way in the process. I truly appreciate everything he did to get me my new car!
DO NOT GO TO MILTON TOYOTA!! GO TO BOB RICHARDS TOYOTA WHERE PEOPLE ARE TREATED WITH HIGH PRIORITY.Don’t worry, I’ll explain. First of all I called Milton Toyota service department on 3 occasions. Each time a machine would answer and I would be placed on hold. Each time I waited 10 minutes with no avail. I finally called there sales department and a salesperson by the name of Ingram told me just to come in.”That his service department wont turn me away”. Well that’s exactly what they did. There were 2 blonde girls there. One claiming to be the manager. They were very “cheeky” and had no care in helping me. I had to take a stand and plead with them to help me and make a future appointment for me. I explained to them that if they would have answered the phone like most opened businesses. I wouldn’t be wasting there time but most importantly mines.But God saw my troubles and stepped in. I called “Bob Richard’s Toyota” at 1:45pm. A young very nice and professional young lady named “Erica” answered the phone. Her hospitality put my mind at ease and she told me they closed at 4pm and were booked. But after I told her I just needed a regular maintenance required oil change. She told me to come in, “that they don’t turn people away”. Once there I met Erica and I was approached by Service Advisor named Brandon. Brandon was very kind and very professional.“FOLKS BOTTOM LINE IS”Milton Toyota are only interested in sales. Bob Richard’s Toyota are interested in customer service and building Customer relations. I would definitely recommend “Bob Richard’s Toyota to a family member or friend.
The first time I visited your dealership, we were very unhappy with the salesman.When we visited a second time, we met Mecca Smith, & what a difference.She was very professional, friendly, knowledgeable, and efficient.We were not looking to purchase a new vehicle at the time.However, Mecca showed us what we were looking for and at a good price.So instead of purchasing a used car, we bought a new one.Our experience was smooth and pleasant.She was great with follow up as we went through the decision process.
Great place to shop and buy your vehicle. I was introduced to salesman name Landon, super nice guy, told him what I was looking for, less than an hour he had an unbelievable deal for me, this was a Monday late, told him I was off Wednesday and would be back to get it. When I arrived on Wednesday he had everything ready for me to sign and again in about an hour I was driving off the lot in a new 4Runner. Everyone is super nice, no pressure, willing to do what they can for you, you will not find a better place to make your purchase.
Went to Milton Ruben Sunday January 28th and had a very enjoyable experience co-signing on a new car for my girlfriend. It was so enjoyable that I myself came 4 days later and got myself a new car. None of this would have been possible if Stephen Person wasn’t there to re-assure and answer any questions we had about any of the cars. Such a nice and funny guy he is, and a special thank you to Caleb Woods for helping me understand the technological part of the vehicle and bringing it out for me to drive home. I’d recommend Milton Ruben to any and everyone. Great customer service and great cars.
We were (easily) convinced to go a little over our monthly budget - but JD worked out a deal for us with a very reasonable APR, especially considering our credit is not so great, and got us in a brand new Corolla which I am sure will last 5 times longer than the nearly dead 2011 Frontier I traded. Our experience with Milton Ruben was very positive. Thank you
I have never had better car service anywhere ! They had the best team of car salesmen and even though I was with one you could see the happy faces of other shoppers through out the dealership. I had the pleasure of being helped my Mr. William Jenkins and he was amazing. He explained every aspect of the buying process and he didn’t give up when he saw that the deal was taking a long time. He was professional, he was personal, and he was everything you could’ve wanted in a salesman. He was upfront and he did everything he could to get me in my car and I am extremely satisfied.
My experience with the staff at Milton Ruben Toyota was a great experience. My salesman Dylan Beamer was amazing as well as the Finance Manager Connie. I would highly recommend the Milton Ruben staff to anyone looking to purchase a new or used vehicle. They are an awesome company to do business with.
Very easy car buying process! They were very willing to work with us on price to make everyone involved happy. Ingram Jansen was a wonderful salesman to work with and he ensured a quick and easy car buying experience. Text offers made negotiating easy. Lowest price around. I would definitely recommend going to Milton Ruben!
This buying experience was by far the best I have had over all the past car purchases Ive made at Milton Ruben Toyota. I had the pleasure of being assisted by Gage and sales manager Randy. Gage went above and beyond pointing out every feature all the way to the usual basics of the car. Unlike most car dealerships I never felt pressured to purchase a vehicle or at a price I was not comfortable with. Gage made the buying process comfortable and stress free. Gage and Randy are absolutely awesome! I left completely satisfied and happy with my purchase of my 2017 Camry SE. Thanks again Gage and Randy! I love my new baby!
I had a great experience when purchasing my new Toyota Tundra at Milton Ruben Toyota September 14, 2019. My sales person Ingram Jansen an excellent job throughout the buying process as well as Paul Nopper. They were easy to work with and did not waste my time. Thank you guys, I appreciate working with you. Sincerely. Tim M. from Charlotte NC
I went in there to help my son buy a vehicle. After seeing the knowledgeable and professional service that my son was given by Mario Patterson, I started asking questions about my situation with my car. Mr. Patterson and Ms. Linda Giles went above and beyond to help me get out of the Optima and into a Camry. I was way upside down and they got me a much better deal that was cheaper than what I was paying. I wasn’t expecting to be buying a car this weekend but I’m very satisfied and happy that I made the decision to buy. I highly recommend going to Milton Ruben Toyota!!!
This is the place to go! Abraham Pacheco “Paycheck” went above and beyond to get me in my dream car. He done everything in his power to help me out. I am so grateful for him! His customer service skills were on point. Please go to Milton Ruben and don’t forget to ask for “Paycheck”! 😊
I’m glad I chose Milton Ruben as the place to get my new car! Great service from my salesperson Stephen Person. He was very helpful and wanted to make sure I got the car that was perfect for me. Jim Duffy was helpful as well in showing me all the features the car has. Very appreciative of the team and all they did to make sure I was a happy customer!
My salesperson , Chris Skinner, has totally changed my opinion of car salespeople❗️He was honest, upfront, patient, and did not try to sell me something just to make a sale. He worked very hard for this sale. When and if I am in the market for another vehicle I hope he is still around.The finance person , Brian , made the closing process most enjoyable.I would definitely recommend Milton Rubin Toyota of Augusta
What a great buying experience. Ingram Jansen was so easy to work with. No pressure and no issues. He listened to what I wanted and hooked me up. Treated me better than family. My wife is so happy with her Rav4. MR worked with me and got everything I asked for. My second vehicle I have purchased from them. When my daughter needs a vehicle in a few years, we will be going back to purchase.Thanks so much for a great vehicle and stress free purchasing experience.
I recently had an outstanding experience at Milton Ruben Toyota. I am a stay at home mom whose husband usually handles all the major purchases . I went in to inquire about a truck we were interested in so that my husband could stop by later. Dylan Beamer made me feel right at home. He was courteous , he answered every question. When we test drove the vehicle he explained everything I needed to know. He took me step by step through the process and we started the purchase process together and I drove the truck home that day. There was no pressure or an over the top sales pitch. He was honest and direct. I was made to feel completely comfortable consulting with my husband over the phone. The truck was detailed to perfection and I cannot fully express how professional and helpful Dylan was to was me . I will absolutely be a returning customer.
Wonderful experience purchasing our new vehicle here (2019 Sienna)! Weve been using Milton Rubens service department for the past 2 years for our 2016 Sienna, and theyve always been extremely considerate, timely, and easy to work with. Unfortunately, we were involved in an accident with our Sienna and needed a new car. We met Craig (sales associate) who listened to what we were looking for and was able to accommodate us accordingly. He was very knowledgeable about the updated safety and tech features of the 2019 Sienna, and answered all of our questions thoroughly. Overall, Craig was an awesome sales associate who made replacing our Sienna a breeze- thank you! We highly recommend purchasing a vehicle from Milton Ruben Toyota- go see Craig!
Ingram Jansen was my car sales representative and he was very helpful in getting me into a 2019 Toyota Corolla. I was very pleased with all of the help and services that were provided. I am happy to do business with Milton Ruben Toyota! I will highly recommend this place for people who need a car that’s looking for fair prices, get to work with honest and helpful people, and people who have your best intentions. This car dealership had no hidden facts just to sell a car, they genuinely help you to get a great deal.
Lamar made our car buying experience as wonderful and stress free as possible! From our first communication to the very end! He was very concerned, knowledgeable, and flexible with what we wanted and made sure we left with an amazing deal! He was even very patient in dealing with our fussy 17 month old!! We will definitely be back in the future and hope to do business with Lamar specifically!! Everyone at the Toyota dealership was great!! Superior car buying experience and highly recommend Lamar and his team!!
I purchased a 2020 Toyota Tacoma TRD Sport today. My initial contact was via email and text message with Mr. Ingram Jansen. When I was able to go to the dealership for a test drive it was Mr. Jansens day off but he did put me in touch with Mr. William Jenkins. Mr. Jenkins was very accommodating and knowledgeable about the Tacoma. After a test drive and walk around the truck Mr. Jenkins was able to put together a deal for my trade and the purchase of the Tacoma that believe was very fair. I very much appreciate the no B.S. approach and am very pleased with my purchase. I definitely recommend Milton Ruben Toyota as well as Mr. Jansen and Mr. Ingram. I will definitely keep them in mind for any future vehicle purchases.
Best experience hands down! Bought a Highlander and 4Runner here. Stephen our salesman was very patient, friendly and treated us like family. Anthony our Finance Manager went the extra mile to make sure our paperwork was thoroughly explained. GM Ronnie even stopped by to greet my family and thank us!
My husband and I had the pleasure of working with Landon Dawson to purchase our new Toyota. Landon was patient, respectful, and knowledgeable. He even let our our three children hang out with him while we finished up in the finance office. They had a blast with him! We were at the dealership for a very long time because we were indecisive and he never once rushed us. From the get go he allowed us to take our time. Truly the best car buying experience we’ve ever had. Will definitely be back and have already recommended him and Milton Ruben to our friends.
Purchased my new Camry on April 23, 2020 with Mario. We also bought my husbands Tundra in January. He was a great salesperson, very patient and helped me through the whole process. He even took me to the bank to pick up the check. If your looking to purchase a vehicle go see him at Milton Ruben Toyota!!!
Very bad service 6-8-2021, appointment time 3:30 p.m. It didnt matter, those with appointments are treated like walk-ins. (Staff said so over and over again.) The requests were for oil change & tire rotation along with brakes inspection bc the brakes dont engaged. [They still dont.] The service adviser ignored the request for tire rotation, and I was told brakes were fine.Then after pointing out my concerns & the terrifying experiences of not being able to stop, I was told I should bring the car in earlier in the day for a diagnosis, bc 3:30 p.m. is a bad time. WAIT, WHAT, did the braking system get inspected or not, bc by the time the car was serviced it was near closing time?! So does that means there were not enough time to do the diagnosis.[Brakes failed to engage today 2X, 6-9-21. Very frightening. ]I purchased Toyota Car Care for the car to cover oil change and tire rotation. The adviser didnt review the car history or looked at the Car Care service coupon handled to her, bc I was being charged [and the request for tire rotation was ignored].Pray for my safety until the weekend when I once again will attempt to get the braking system properly diagnosed & repaired.
Extremely poor service from the Service Department at Toyota. No one came to greet me or inquire why I was sitting in the service bay for 15min. I was advised prior to coming that they were still taking service only to be dismissively told Id need an appointment. No greetings, no attempt to book an appointment. Just rude. If they do this to existing customers, then Id hate to see what theyd provide to new customers!
Mario was an awesome salesman. He worked with me on and off the lot sending me pictures of trucks that arrived after the first truck I wanted sold. I would and have recommended several people to see him specifically!! Thanks again Mario I’m loving my new truck!
My wife and I were planning on purchasing a car from the team here. Spoke with Abdullah, Shane, and Paul. Had in writing that they accepted my offer, and had it in writing that I was going to come sign for it at a specified time. Received a notification that they sold the car AFTER they accepted our offer. I guess this shows what exactly they value, and it isn’t the customer. Luckily, there are other dealers I can actually trust.
We are a Toyota family since 2009 and we love shopping at Milton Ruben. Abdulla was a great salesman. He contacted my husband prior to the sale and sent us all the information before hand. He was friendly & very patient (we had 2 young children with us). He was able to get us the vehicle we wanted (parked up front and waiting on our arrival) at an unbeatable price. If you’re in the market for a new vehicle go see them!
This is the second car I’ve purchased at Milton Reuben. The first time was a very positive experience, and this time was even better. Jim Duffy assisted my husband and me and made the whole process flow smoothly. He was very informative and knowledgeable about the vehicles, was very friendly and easy-going, and made what’s often a stressful event of buying a new automobile easy! We felt we were in good hands with Jim Duffy and he did not disappoint!
Very pleasant. Melissa was very helpful, showing us many vehicles to help us decide exactly what we wanted. She was very warm and personable. She and Dewayne made our buying experienc a pleasure.After purchase was complete Melissa, was very knowledgeable showing us how to use all the bells and whistles on our car.Paul kept us informed with the status of our car since it was a custom order. The whole Milton Ruben staff was friendly. Buying our Highlander was a great experience.
The customer service is always exceptional. Paul and his team Mr. William Jenkins and Brian Thompson went above and beyond to help us and made sure we received the best service and the best deal.Thank you allJust got another Toyota from Milton Ruben Toyota and once again everything was fantastic. Everyone is always so helpful, so friendly and really honestly exceptional. Chris Skinner is definitely a pleasure to work with and once again theyve gone above and beyond. Thank you everyone for everything. Thank you Chris Skinner
I just bought my 2014 Camry SE from Milton Ruben and I am loving it! My sales consultant, Judy Thomason, was super friendly and extremely knowledgeable. I was able to describe what i was looking for in a new car and she showed me several options based on what i described. The next thing i knew, i was driving home in my new Camry! The financing department was great. They ran through several financing options to figure out the best option for me and save me as much money as possible. So far, everyone i have dealt with at Milton Ruben has been courteous and willing to help with any questions or concerns. Overall it was an exceptional experience.
Recently I was looking for a dependable car. Most importantly, wanted one that I knew held its value, brand name and was affordable. This, I stopped by and Mario Patterson, my salesman was phenomenal. As soon as I arrived, his knowledge, honesty and charisma captivated me. Mario’s honesty and deliver is what we all need when purchasing a vehicle. If you are looking for a vehicle that will not let you down, stop by Milton Reuben Toyota and see Mario- hes the go to guy!
Hello, this experience was truly one that has made me loose faith in humanity. After making a appointment for my car at 11:45 to get my cars oil changed I thought it would take at max and hour and a half. I arrived at the dealership and recived no help for 10 mins. Later a man came up to me and said help would come soon. After waiting in my car along with 4 other cars finally a man came up to me. It was obvious the appointment meant nothing because he asked what my car needed done to it. I could have just drove in without one and they would have no way of knowing. After this I was told worst casenario it would take 1:30 hours. After wating in the waiting room for 2 hours and 30 minutes I decided to ask when my car was done. Not only did they not know where my car was they had no idea how long it would take or how long it had been in. It was obvious the manager/supervisor had been gone from his station for hours. I finally was told by a very nice young man (who deserves a promotion) that my car would be 20 minutes. After 3:30 hours it finally got my oil changed and drove out. DO NOT GO HERE!
Our purchase at Milton Ruben was a positive experience. Thanks to those individuals especially Landon Dawson the sales representative and Jeff Hanna the GM who were both instrumental in our decision to purchase a Toyota. Thank-you again for the friendly and professionalism you both displayed during our visit.
Shopping for a new car can be both exciting and exasperating. Weve all experienced the over zealous salesperson. You really cant fault them as they are just trying to make a living. We headed over to Milton Ruben Toyota and made it inside the showroom without being followed. We started looking a the model we were thinking of buying. We ignored the occasional voice volunteering to help - we werent ready. In our direct line of sight was a gentleman sitting quietly at his desk. It wasnt until he saw me trying to figure out how to fold down the back seat, did he come over to help. His name is William Jenkins.We have never had a more pleasant, relaxed time car shopping than this. Mr. Jenkins was extremely polite, helpful, extremely informative - knew the car inside and out - and NON pushy. His down-to-earth demeanor was exactly what we needed to help make our decision.If you are looking for a new Toyota, head over to Milton Ruben Toyota on Washington Rd. Ask for William Jenkins, a true gentlemen.
Marco gave us the best car buying experience that we’ve ever had. The entire staff was so friendly. The general manager Ronnie treated us like family. I would recommend Tom Milton to anyone buying a car.
I had a great experience at Milton Rube on 8/18/2014. My salesman, Devin Price, was very helpful throughout the entire process. I was buying a used truck and noticed some scratches on the vehicle and some cleaning that needed to be done on the inside. He was very quick to get this taken care of for me and the truck looks and runs great. I drove 2 1/2 hours to get to this dealership, and would do the same again. Great experience overall.
Great place to buy a vehicle! My salesman Gage was professional, knew everything about the vehicle I was buying and made the experience very enjoyable. My past experiences buying vehicles I have left the dealer feeling cheated, not this time. Every Milton Ruben staff member I interacted with was courteous and helpful.
I can not say enough about how wonderful my experience was at Milton Ruben in Augusta. First, I absolutely love my new Scion xB. It has everything I need and then some. But even it pales in comparison to the excellent service I received from Robert Trinidad and Linda. From the very beginning, Robert was extremely responsive. He didnt send me a form email and then call me back when he felt like it. He responded as quickly as possible through the entire process. He was constantly on the ball letting me know exactly what was going on every step of the way. Not only that, he and the staff took the time to really understand my situation and needs. They were kind and really seemed to care about getting me into a vehicle that suited my needs, likes and budget. I really feel like they had my best interests in mind and never once felt pressured. In closing, Ill just say that there are probably several dozen dealerships a lot closer to me than Augusta (2.5 hours away), but I am so pleased that I went to Milton Ruben and I do not ever see myself going anywhere else ever again. They truly EARNED a lifelong customer.
Ryan was super helpful and efficient when it came to purchasing my new car. He showed a lot of knowledge and care when it came to making sure we were getting the best deal. I’d recommend him to anyone looking to purchase from Toyota!
I was in the market for new car, but was not going to purchase from Milton Ruben due to issues that was discussed with William Jenkins and Ronnie Sterling. The professionalism, courtesy, and respect for how I felt was outstanding. Needless to say, I drove off with a great deal and reassurance that my issues would not resurface. I highly recommend William Jenkins and his supporting staff for your next vehicle purchase.
Great overall car buying experience! My sales representative was Randy Hirneisen who took the time to listen to all of my requests while we searched to find the perfect vehicle. At no point in time did I ever feel pressured to buy, it was a pleasant experience which exceeded my expectations. I would highly recommend Milton Ruben when making your next vehicle purchase.
David Spencer was amazing. He helped me find my perfect car for a great price! He did not rush me or get aggravated with my indecisiveness. Thank you so much David for everything! Charles Jiminez the financial advisor was amazing as well he stayed really late making sure I fully understood all the paperwork that I was signing. Thanks to everyone at Milton Ruben Toyota!
Marcus Brooks is the best. He had us well looked after and showed extra care to my twin boys so we could finish out paperwork. Him and the finance team were outstanding. Marcus went above and beyond when buying a car can be stressful but his helpfulness and professionalism in knowing what I wanted made it that much easier.
Abraham Pacheco was my Salesman. He was very knowledgeable about the vehicle I was interested in. I was very comfortable with him and never felt any pressure to purchase. Abraham was very courteous and made sure he went over details and answered all my questions. The process was very smooth and I am beyond excited about my New 2019 Toyota Camry!!! Its everything I hoped it would be. Thanks again!
We had a great experience at Milton Ruben Toyota. Mario was very patient and helpful with helping us pick our new Vehicle. The decision to buy a new vehicle is always stressful, but Mario answered our questions and made sure we made an educated decision about our purchase. Thank you Mario for a great experience and we will definitely recommend you to family and friends!!
The team here at Milton Ruben Toyota has always been excellent but with each visit it always gets better. From our first trade in to our sons first car this has been the only dealership for us. Today we traded in our Sienna and drove out with a 2017 Corolla & Abraham Pacheco was awesome!! I do thank you again for such a great experience.
My recent experience at Milton Ruben Toyota was very positive! I had no intention at this time in buying a new car until receiving a letter from Milton Ruben offering a new 2018 Camry Le for a very modest sum and a trade in of my 2016 Camry Le. Upon entering the store I was greeted by Brackett who handled all of the questions I had on the deal. Jeremy was very courteous and patient as we discussed the proposal. He showed me the proposed car but I did not like the color so we drove across the lot to view a blue colored car that I settled on. It turned out that this car cost more since it had some extras which I liked. I thanked him for the information and left the store. Three days later I returned to the store and met with Jeremy again to finalize the deal. I was able to work with him to reduce the cost to a mutually agreed price. What I liked about Jeremy is that he was not pushy or aggressive in our dealings which I appreciated very much. Even though he was relatively new to the business he knew what was important to the customer and on details of the product that was being sold. I would strongly recommend him to other customers!
2021- Just purchased a Toyota Tacoma from Milton Ruben, our sales guy Mario Patterson did a fantastic job. He helped us over a 2 month period and multiple text messages. Great service.2017- We worked with Dennis Giles. He did a fantastic job. Would highly recommend him to others.
We were immediately greeted by Jeremy Brackett when we arrived on the lot. We were very sure of what we wanted and he quickly showed us the car we were interested in and took us on a test drive. He answered all of our questions and explained everything in an easily understood fashion. He is very personable and a wonderful sales associate. He definitely made the car buying experience easy and stress-free.
Another excellent buying experience. The sales associate, Chris Skinner, had great knowledge of the vehicles. Also, he listened to what i wanted and did not try to push me into a more expensive vehicle. He was patient with how picky I am and gave solid advice. This is the second vehicle I have purchased from Milton Ruben and i guarantee it will not be the last. I highly recommend Milton Ruben. Ask for Chris Skinner for a great buying experience.
I must first say that the overall service I had at Milton Ruben Toyota was outstanding at the least. Mr. Ingram Jansen was our sales associate and he was amazing from beginning to end. We told him what we wanted and he turned a very ugly situation into a beautiful one. Everything we asked for and more we received. If you need a car I would say go and ask for Ingram he will get you what you need. Thank you so much Ingram and Toyota for blessing us with our new car.
This was my first time buying a car with my mother and from what I can tell there weren’t many issues throughout the transaction. Mr. Ingram listened to our specifications and requests and helped as well as he could. The staff seems friendly and willing to do as much as they can to help. I’m was not forced to write this review. This was of my own free will. I enjoy writing reviews of the car dealerships I visit.
I went to Milton Ruben to look at a Toyota Tundra I saw on the Internet. I had no intention of buying a truck that day. Ryan was very nice & offered to show me any vehicle I wanted to see. He was very knowledgeable & answered all my questions. After negotiating a trade vaue on my Jeep, I called my husband & he agreed to buy the truck. He was also impressed with Ryans professionalism. We felt like Milton Rubens employees were friendly & efficient. The service department has done everything as promised in a timely manner. Ive seen Ryan a couple times since we bought our truck & he has offered to help if needed. We are enjoying our Toyota Tundra.
Working with Stephen Person to purchase my new 4Runner has been by far the best car buying experience that I have ever had! Stephen was both patient and knowledgeable as I asked countless questions about the different trim packages. He took the time to ensure that I was able to get in to a vehicle that I love that fit into my budget. I would highly recommend Stephen to anyone looking to purchase a new vehicle.
Purchasing my car at Milton Ruben Toyota was by far, the best car buying experience Ive ever had. Our salesman, Al Fleming was exemplary; he made the experience very enjoyable. I generally do not like to go car hunting - sales reps can sometimes be very pushy, and aggressive. But Al was so nice and easy going, it didnt seem like I was visiting a car lot. My husband and I enjoyed his service, knowledge of the Toyota brand, and professionalism. He even took the time to send a thank you note in the mail, thanking us for our business and a courtesy follow in the event we had any questions or concerns. I would definitely recommend anyone in search of a new car to visit Al at Milton Ruben Toyota; hes truly an asset to their company!
I had a great pleasure to be attended by Kelton Hayes, he has sold every vehicle to my family. He treated me with great respect and it seems he is a very good loyal person. I would not hesitate to share my great experience in the Milton Ruben dealer.I appreciate every person that attended me on Mar 7 that I purchased my RAV4. Thank you
Straight forward clean sale with no haggling is why we continue coming back to Milton Ruben!! William Jenkins took good care of us, was very knowledgeable about the features on the cars we looked at and offered practical advice on the selection of model. Great experience, plus they offered us a good price on our new Highlander!
While I was just getting a regular service for my 2013 Camry, I decided to browse new car options to kill the wait. I did not go to Toyota with any idea of wanting a new car or knowing what I would even want. David Spencer was able to help this indecisive first time buyer into deciding on a new RAV4! Also did not feel extra pressured whatsoever; he truly was understanding to my wants/needs. It has been almost a week and I could not be happier with my decision. Thank you David Spencer and Toyota for making my first time buying experience go so smoothly. Will be back for next time!
Steven Person provided excellent service during my buying experience. I will be back to buy more vehicles from him.Bought my 2nd car from Stephen Person and he again provided outstanding service. I highly recommend him and Milton Ruben Toyota.Bought my 4th car from Milton Ruben and their service was top notch. Randy did a great job getting this deal done.
It was a pleasure to work with Marcus Brooks to get my new vehicle. He is knowledgeable, kind, and understanding. His questions were good questions to help me figure out what was best for me and I never felt pressured. I highly recommend working with Marcus at Milton Ruben Toyota.
Ok so my husband decide to go to Milton Ruben Toyota, today1. I amIn the Automotive Repair industry (car repair) and lord I hate calling this place for parts2. Didn’t want to come in here at ALLBut when we came in I was super surprised in how the salesman William Jenkins conducted himself. Very professional Very willing and took time with us.Now weather we walk out, with a car or notI recommend Williams Jenkins to everyone, looking for a CAR/SUV and or Truck.Kudos sir you did a great job!
This was my very first time buying a car for myself! I was nervous about getting the wrong car, making the wrong decision, not being educated in different cars.. etc. Mr. Kelton Hayes was absolutely amazing. His sense of humor made me forget all about being nervous! He showed me a variety of different vehicles and answered all of my questions! This being my first time, I had a lot of questions. He explained everything down to the last detail! He found the perfect car for me, worked out a great deal, and we were out of there in no time! I expected to be there all day, but the whole process didn’t take very long at all! Thank you to Kelton for the perfect service. Because of his knowledge and professionalism, I will recommend Milton Ruben Toyota to all of my friends!
I had a wonderful car buying experience at Milton Ruben. During my car shopping I worked with both Abdullah and Marcus and both salesmen were pleasant to work with. They listened to my needs with a car and were not overly pushy to make a sale. In the end I got the car I was looking for at a price I was more than pleased with. Since I was new to the area I was quite pleased that they also offered suggestions ranging from restaurants to bike shops, and they made me feel much more comfortable, both buying a car and in the city of Augusta in general. While I hope I will not need to purchase a car for a good long while, if I need to I will absolutely not hesitate to return to Milton Ruben.
Jerrod was excellent and really took a lot of time to show me everything about my car and make sure it was set up right. He knew how to use all the features on the car and showed me everything I needed to know, which was really helpful because I had been driving an older car that didn’t have a lot of features. He made sure i was taken care of! I would definitely recommend Milton Ruben Toyota to anyone!
We bought a 2018 Camry last year from Stephen Person at Milton Rueben. Great customer service he was extremely knowledgeable and more than eager to assist us in making a deal we could not refuse. I walk in today, over a year later, greeted by Mr. Stephen by name and walked out with yet another great deal! Just the thought that he remembered us by name and everything about us from a one time experience shows how much attention he gives his customers. Toyota gained a gem with him and lifelong customers through him!
We just purchased a new Toyota Sienna from Milton Ruben and would recommend our salesperson William Jenkins to anyone looking to buy a car! We were a little hesitant as you hear different stories about how dealerships hassle during the buying experience. William was our kind of salesperson - knowledgeable, patient, friendly, and low key yet assertive. We did not feel pressured by him which would have been a real turn off. So glad to know that dealers still have these types of sales people that build long term customer relationships to drive repeat business. The entire team here made the experience way better than we expected. Have not been to have service done yet but a family member says they do a great job. So far, we love our new Toyota!
I bought a 2018 Toyota Corolla today and had a fantastic experience. Ingram Jansen didn’t make me feel pressure down to buy, answered all my questions, and made the process extremely easy. A lot of the staff here are prior military, and me being active duty, it made me really excited to have another opportunity to work with my brothers and sisters in arms. Paul was also extremely welcoming and polite. You won’t regret buying from this dealership.
I must say that this was by far the best experience I have had with buying a brand new car. My salesman, Chris Peek was awesome. There was no pressure to buy. He really took the time to listen to what type of vehicle I was looking for and really worked hard to find a vehicle to fit all of my needs. It felt like shopping for a car with a trusted friend. I would also like to recognize and thank Paul and Brian for showing us exceptional service and taking the time to make us feel welcomed into the Milton Ruben Toyota family.
What a great experience at Milton Ruben Toyota. Abraham was knowledgeable, patient and very accommodating. I appreciate the time he put into finding me what I wanted. I went from one side of the parking lot to the other and he never seemed aggravated about it. I also had the quickest buying experience ever. Which is a major plus. This was the best experience I’ve ever had in buying a car.
I took my parents to Milton Ruben Toyota. We were helped by Landon Dawson. What a pleasant experience!!! He is definitely top notch. He did not treat us like a number. Super friendly and all around great guy; and helped them get what they wanted!!!! We will definitely come back again.6/29/2019 I would like to add that I recently came in for my own car buying experience. Landon Dawson took great care of me from start to finish. I was nervous to be going through the process myself as a female, but Landon put my mind at ease. He listened to my wants and needs to find the vehicle best suited for me. He is very patient and kind, and made my overall experience a great one. I DEFINITELY recommend Landon and will send everyone I know his way to Miloton Ruben. DONT FORGET TO ASK FOR LANDON DAWSON!
I had Gopi for my sales person. He is very knowledgeable about all Toyota products. I definitely recommend him. I got with the finance folks and needed a better offer because I still owe money on my lease. After I said I was going to wait Charles went to get Paul and he took off almost the exact amount of what I had left to pay on my lease. My payment went up about $20 a month but Paul still saved me from putting down a lot of money to get me where I wanted my payment to be. I was blown away. I definitely recommend this dealer and the Toyota new designs look awesome and now have incredible safety features and an awesome ride not to mention the current technology. I’m 110% happy with my decision and that’s how they want you to be.
Overall not a bad place for car buying and service. However, I brought my new car in for its 5k mile service (approx 1.5 hour wait) and came away with a car that shook terribly when I reached 60mph. I had to make a second appointment and wait another 1.5 hours to get it fixed. My guess is that they rotated the tires during the first visit but didnt balance them. They ordinarily provide decent service but Im wondering how often customers have to come back for issues like that which could be averted with a little QA/QC.
Was in the market for a new car. Was linked with salesman, Abraham Pacheco and he was awesome. He made the process easy and he has a great sense of humor. He was very knowledgeable and even went as far as setting my apps up in my car for me and following up with me days later to confirm I was happy with my purchase and to see if I had any additional questions. Great guy all around. If youre looking for a new Toyota, hes hour man. Be sure to tell him I sent you. By the way, I love my new Camry.
Originally I went to trade in my vehicle to Miracle Nissan Of Augusta. The service & staff over at Nissan was horrible. So I decided to go somewhere else to see if I could get some better service. Milton Ruben Exceeded All Expectations! The services was great, Mario Patterson Was helpful, very kind & patient. Greatly appreciate his hospitality. I recommend anyone looking to buy a car to head over to Milton Ruben Toyota!
Our experience at Milton Ruben was amazing! The staff is so friendly and professional. You are always greeted with friendly faces. When you go inside you can tell that everyone works as a team. My husband and I were in the market for a new car. We went through Landon Dawson, and he was AMAZING! I was in a hurry to get a new Rav4, and he made the process fast and simple. We had to wait a week to get the new car due to the aftermath of Hurricane Dorian. Landon kept in touch every single day to update us on the arrival of our new car. He even gifted us some awesome all-weather floor mats To fit the whole car because we had to wait. (We LOVE them) The day I got to pick up my car, Landon sat inside the Rav4 with me and walked me through all of the bells and whistles. He was so excited for my husband and I. I would recommend him to anyone! Don’t forget the name: Landon Dawson! Thanks Milton Ruben, we will be returning customers! :)
Landon Dawson was awesome. We pulled up and he greeted us and said if we had any questions to let him know and then left us alone to look around. He was not pushy which is rare for a car dealership. We gave him an impossible task which he came close enough to reaching we bought a truck from him that day. I would definitely recommend him to any of my friends shopping at Milton Ruben.
Everyone was so professional. Everyone was friendly no pressure helped us get the best deal ever!Russell Marshall was our car consultant. Hey explained everything in detail helped us get the best deal for us was with us from beginning to end. Linda Kyles helped us make our payments affordable and everyone was so amazingly patient and kind. The best experience Ive had when purchasing a car. Thank you so much !
I purchase a 2018 Toyota Camry on Friday September 7, 2018. My Sale Consultant was William Jenkins very friendly, face, and will put you in the right vehicle you need to be in. I would recommend him to anyone if your ever thinking about purchasing a vehicle, see Mr. Jenkins. Overall the customer service was Excellent and I’m pleased with the car I Purchased. Thank you Milton Ruben Toyota!
Marcus Brooks and the entire team impressed my daughter and me from the start. Marcus really listened and was so helpful to find the perfect car. He went out of his way to show us all options. I have purchased two cars from Milton Ruben and I highly recommend them to everyone.
Great experience at Milton Ruben Toyota! Glad we had Marcus Brooks as our salesperson. He made the buying process easy and simple! Customer service and knowledge of the car was what Marcus was all about. If you need a car, go checkout Milton Ruben and ask for Marcus.
Was very happy to have Abdul working with me to find the vehicle that would serve my needs for a work vehicle. Communicated with me to keep on top of availabilities. Very friendly & professional.Dwayne, the finance manager was a pleasure to work with. I was very satisfied with his determination to get me the best deal to meet my expectations.I will definitely come back for my next vehicles.
We went to other dealerships and test drove the same car And those salesmen didn’t have anything on Ingram. He was knowledgeable and NOT PUSHY! I went in knowing the type of vehicle I wanted and Ingram delivered. He showed me all the features about the car that the other guys never knew! He will have my business forever!
I had a stellar experience working with Marcus Brooks of Milton Ruben Toyota this past weekend. He and his coworkers were very friendly, inviting and attentive which made my sister and I feel welcomed and like valued customers. Marcus worked with us to find and show the perfect vehicle for our budget and we left the store as thankful as ever and confident that we came to the right place to purchase a car. I highly recommend Milton Ruben Superstore of Augusta!
David Spencer is amazing! I came in to compare prices on a camry after mine was totaled by a tree and I left with a brand new one! Fantastic customer service skills! Will definitely recommend Milton Reuben and David Spencer to everyone looking for a new car! Thank you again guys!!
Great Customer Service! Caleb Woods was my salesman and he was so patient while I decided which vehicle I wanted. He answered all my questions and let me look at all the vehicles without making me feel rushed. Milton Ruben gave me a great discount from the sticker and made my experience so easy. They even filled up my new 4Runner and had it sparkling clean. Caleb took the time to program my phone and show me how all the apps worked on a very busy day at the dealership!
Me and my family had an awesome experience we worked with Rick Good who is undoubtedly a five star salesman. He was very patient with us we literally went from car lot to car lot looking for a vehicle that met our criteria to buy. We finally found a vehicle that we wanted to buy and he walked us through the process and coached us through the deals that were available. At no time did we feel any pressure or felt like we were being pushed to do anything. I would recommend this gentlemen to anyone who wants a great car buying experience. Thanks for making my family car buying experience a great one.
Great Experience in buying my 2018 Toyota Avalon Premium XLE from Milton Reuben Augusta Ga. Sales person Abraham Pacheco went out of his way to give me an excellent deal. He is a great salesperson, professional, and considerate of my car needs. I highly recommend him for your sales person and Milton Reuben Toyota to get your best car value and great buying experience!
I purchased my new 2019 Highlander from Milton Rueben Toyota In December 2019. Milton Rueben’s dealership has been maintaining my other Toyota vehicles the past 3 years since my move to Georgia. I found the service staff top notch and the facility pleasant so decided to check out buying my new vehicle there. The overall experience was made special and unstressed by a great sales team who helped with friendly, calm and knowledgeable assistance throughout what is usually a grueling process. As a loyal Toyota customer, I knew I wanted to buy a Highlander so the issue was which one and how much. My salesman Chris Skinner deserves a shout out for his sterling expertise, knowledge of all things tech, can do attitude and friendly but professional approach. I especially appreciated his patience helping me through a tedious process of unlocking my credit to obtain my financing. Thank you Chris and the Milton Rueben Team.
I recently purchased a new Toyota RAV4 here and I would definitely recommend purchasing your next vehicle here if at all possible. The salesman I had was Stephen Person and he is who you should look for or ask for when you go. He wasn’t overbearing while we looked, he gave us our time to browse before coming over, and then he was very knowledgeable about our car and answered all of our questions. He wasn’t pushy with us to where we felt forced or guilted into getting our car which was relieving compared to some of our past experiences at car dealerships. He helped us get everything set up before leaving and went above and beyond for us the entire time we were there. The rest of the staff that assisted us that day was also very nice and helpful. They all made the car buying process as easy as possible. I highly recommend giving them a visit and don’t forget to ask for Stephen Person when you’re there, you won’t regret it!
We enjoyed the experience we had Saturday at Milton Ruben. Everyone was friendly that we ran across. Our salesman Landon was and is AWESOME!!!! He was very helpful and patient with us and not on time pushy. If your looking for a vehicle ask for him!!!
I usually never write a review unless I was unhappy with the service I received. But Mr William Jenkins was very knowledgeable and personable. He gave great advice, some things that I can use in future purchases. I felt as though I was making a purchase from a family member instead of just a salesman just trying to make his next sale. At the end of the day I felt as though I had not been taken advantage of but got the best of the deal.
I looked at what the best offers were in the area and Milton Ruben provided the best options and incentive for me and my family. Stephen Person provided several options based on the information given and explained what the best choices would be. I really appreciate his thoroughness as well as his patience (two kids and two indecisive adults) in getting us in the car that we want. The overall experience was great and when the time comes for another purchase to be made I will look for Stephen to help make that happen.
After 2 weeks of searching and many less than pleasing dealerships for a particular vehicle, my salesman Mario went Over and Beyond and found Exactly what Id been wanting. Im ecstatic with the purchase of my new car as well as the professionalism and willingness to exceed my expectations from Mario. I will definitely recommend the Milton Ruben team to find your next car! Thank you!
Yesterday, I purchased a 2018 Toyota RAV4 from Landon Dawson & the customer service was superior. He provided friendly, knowledgeable service with a five star rating. There was no-pressure. I didnt feel rushed and Landon earned my trust. As a woman going on the lot alone, that’s always a big concern. I had visited another dealership across the street the day before and that wasn’t the case at all. However, once I got to Milton Ruben Toyota and met Landon, he listened to me and was quick and clear with communication. No games. Final price was exactly as negotiated (no last-minute surprises). Landon was very professional and polite. He was attentive to my needs and situation, and he went above & beyond. I would highly recommend Landon to all my friends and family.
We had an excellent experience buying our vehicle from Milton Ruben Toyota. Our salesman was Gopi and he was wonderful. Very knowledgeable and patient with all our questions. I highly recommend him if you need a new vehicle.
Abraham (Mr Paycheck) and staff were amazing!!! This is the fastest car buying experience ever!!! He asked what I wanted, and delivered just that and more. Fast friendly service!!! I will definitely recommend this dealership and Mr Paycheck as your sales rep!! Go get your new Toyota today!! Dont wait..
Abdullah was a huge help finding me the right vehicle, and every step of the sales process. It was simple, straightforward, and they really care about the customer more than the sale. Will definitely be back here for my next vehicle, a fantastic experience.
We recently purchased a new RAV4 from Milton Ruben and had a great stress-free experience. Our salesman, Brendan Johnson, was honest and upfront throughout the sales process. He had a great attitude and helped us through the process without being pushy or overbearing. He was also able to significantly beat a competitors price and get us out of the showroom promptly.Overall a great experience and we will definitely be going back to Milton Ruben, and Brandon specifically, for our next vehicle purchase.
I had the best experience buying my new 2019 Toyota Tacoma from Milton Ruben Toyota. Chris Skinner is the man. He was very knowledgeable about the Toyota products and was able to answer any questions I had. I highly recommend Chris Skinner to you if you choose Milton Ruben Toyota. You wont be disappointed.
My new car buying experience today was a unexpected joy. My sales consultant, David Spencer, provided a atmosphere that was supportive and informative. My automotive choice was exactly what I have dreamed of owning, and I expected not to be able to find. The entire dealership found my car and made the price impossible to deny. I highly recommend both Milton Ruben Toyota and David Spencer and Dennis Giles as being professional and friendly to everyone. It is a Dealership that made me happy today.
Went in for service and ended up buying a new truck! I had actually been planning on buying a new tundra soon, but their excellent offer on my trade-in, ability to offer a great price on the new truck, and overall flexibility made it a no-brainer. Ask for Marcus brooks; great salesperson and he worked well with me to get what I wanted.
Id like to thank Gage, Jeff and Tommy for their very professional and exceptional customer service skills shown to my wife and I during our purchase. I have never, ever experienced that kind of service when shopping for a vehicle in my entire adult life. What usually took us 6 to 8 hours to complete, over the years was accomplished in about 3 hours. Fast, courteous, no hassle, no pressure and lots of great advice. I would recommend Milton Ruben Toyota sales team to ANYONE who is looking for a great deal with surprise perks and a predetermined budget without inflammatory language. Mary and I thank you!!!
Very good truck buying experience. I worked with Dylan Beamer, first online, then at the dealership the same day. I had previously walked out of two different dealerships after the usual BS dealers put you through. Milton Ruben was good to work with the whole way through, and I would recommend them.At delivery of the truck the 3rd brake light was cracked, and a small section of the lens missing. I contacted my local dealer ( Jim Hudson) although the truck is only a week old, they told me to go to the dealership that sold me the truck. I did, had them look at it, then since the part would have to be ordered, I asked that they get Jim Hudson to order it. This became the biggest pain in the neck. Either the dealers cant communicate with each other or Jim Hudson just sucks. So after 2 days and no progress, I just ordered the part myself. Im pretty irritated and dont really trust the warranty process at all.
Total reviews rating 4.7
199 Reviews for Milton Ruben Toyota 2023:
Review №1
2022-03-06I so love this dealership…everyone and I mean everyone was really nice and helpful, I did not feel pressured into just getting anything and my salesman Craig Paro explained every detail of my purchase to me being that I came from a car lot where I was taken advantage of. I am truly grateful to have such a wonderful and helpful salesman. I love my new ride and everything about it…from the price to the condition of it. Thank you Milton Ruben Toyota very much for everything!!!
Review №2
2022-05-15This is my second time purchasing a vehicle from Milton Ruben Toyota. My first experience wasn’t pleasant at all. I felt rushed and pushed into buying because I didn’t know too much about the process as it was my first time buying a vehicle. They didn’t even take the time to try and help me get into what I wanted or find what I was looking for. I asked for SUVs only, and they immediately started showing me Nissan Versas, Leafs and a Chevy Spark. I ended up settling on a Jeep Renegade because I needed the car. I don’t remember the gentleman’s name, but I hope he just doesn’t work there anymore.My second experience was a completely 180. I was helped by Kendra from CDJR, JD, and Anthony. I went to trade the Jeep I ended up getting last year in, as I wasn’t satisfied with the purchase. I approached Kendra and she was immediately interested in helping me find what I wanted. I told her exactly what I wanted and she looked at what she had on the lot. She showed me my Tacoma SR5 and we test drove. I was sold! I sat down with JD and Anthony and they helped me take an in-depth look at my finances. I was hesitant to buy a new truck—they’re EXPENSIVE! But Anthony did EVERYTHING he could and put in a lot of work to make sure I got the BEST deal I possibly could. I was supposed to wait until the next day to take my truck home, but they took it in the back and got it ready so i could drive it home! I feel as if I left the lot in my new truck with the best possible deal available to me. They were kind and helpful, attentive and really took what I had to say into consideration. This experience was so much better and I thank them for all their help with this purchase!
Review №3
2022-04-02We bought our RAV4 Hybrid here and the experience was great. Its a strange time to buy a car but our salesman Al was fantastic. He listened to what we wanted and when one came available he let us know, walked us through the process and always made himself available. Best car salesman I ever dealt with and I hope I have an opportunity to work with Al again. Thanks again Al, we love the car.
Review №4
2022-06-06I am not sure why so many people gave this dealership such high reviews... I have not had the best experience.Customer Service: 1/5Timeliness: 1/5Cleanliness: 5/5Cost: 1/5Quality: ???My Experience:I took my vehicle to the dealership in North Augusta, the Miracle Toyota of North Augusta two months prior to taking my vehicle to this dealership. No issues. Two months later I take it to this dealership to get my oil changed and I now need $500 worth of work on my vehicle, new brake pads, rotors etc... I decide to leave it be for half a year. I came back 5x months later, and asked about fixing the issues they found before... they had no record of my oil change OR the issues they found before. Lucky me, I kept a copy of the report they gave me! Unlucky for me, they now found MORE stuff AND its gonna cost me $1,500...***I feel like... I have this feeling in my gut that this is a shady dealership. I just dont trust this dealership.***So I relented and agreed to fix all issues with my vehicle. They said they could fix it that day, they have all the parts. Three hours later of me sitting at the dealership and they said they didnt have all the parts, but that they would have it the next day. The next day they still didnt have the parts. It took two additional days to get the parts and get my vehicle fixed, AND they werent going to tell me. I called this place MULTIPLE (like I dunno... 20 times? left 8x messages... NOT EVEN JOKING) times with no response from my Toyota Representative. I had to drive there (two separate occasions) and physically talk to him to get updates. On top of all that, I didnt even get the $25 savings for new brake pads that they were advertising when I specifically asked about it.MISC:1. I dont believe they offer military discount, based off my discussion with a person in uniform.2. They dont offer a curtesy vehicle.3. They did offer a shuttle service.Final thoughts: If I wasnt traveling across the country, I would have taken my vehicle somewhere else. I recommend you do too...
Review №5
2022-07-25Multiple issues with service department. First and foremost, having to do with oil changes. We’ve used them a few times, making early morning appointments only to arrive and wait for three hours, watching walk-ins get in and out before us. Finally swore to never return. Also have had at least one service agent- a man, but can’t recall his name, be completely rude/ arrogant and condescending toward me.Well, against our better judgment, we returned for a small issue on one of our cars. We were charged $254 to have a $4 fuse replaced. What a rip off. I suppose the second issue is on us as we didn’t realize we’d be charged $250 in “diagnostic” and “labor” fees for a fuse. Either way- will not be back. Will take our money elsewhere.
Review №6
2022-06-24Milton Ruben was incredible to work with. Landon Dawson was amazing at keeping me updated through the process of my Tacoma getting delivered and definitely helped keep me sane. Highly recommend working with this dealership.
Review №7
2022-06-11I have lived in multiple states and towns and been serviced by at least 4 other Toyota dealerships beyond this one. This place is night and day compared to the others in regards to the service department. I always have to wait at least 15 minutes after my appointment time to even talk to anybody and their attitude is of one of that I am always inconveniencing them. I am used to talking to checking in as soon as I get in and actually having questions answered instead of being rushed. Only posting this to try and maybe get them to realize that their service is not the norm.
Review №8
2022-07-14This is for the service department - my wife took our 2017 Toyota Camry(purchased from Milton Ruben) in to have an oil change and tire rotation. The heat shield over the left rear muffler was rattling around because it had come detached from the underside of the car. I told my wife to see about getting it reattached.I had driven the car with the heat shield loose for at least two weeks knowingly without an issue.The Milton Ruben tech removed the heat shield and the service coordinator told my wife the replacement was two months out and that it should be okay for short term.Now we have the car parked waiting to receive more information on the heat shield and what it could damage because I am afraid to melt something or catch the grass on fire. It was my daily driver.Im disappointed in the lack of communication and also lack of advice given the circumstances with my car.*update - I called the owner and left a message on Monday. Havent heard back yet.
Review №9
2022-05-10My experience with Milton Ruben Toyota sales was single handedly the worst and unprofessional customer service experience Ive ever had. My wife and I went in to test drive, trade in our own vehicle and hopefully purchase the only Camry XSE they had on the lot. The first sales rep Ingram was wonderful to work with and answered all our concerns and questions. After our conversation with him and completing the test drive we sat down with Ingram to go over trading in and purchasing the vehicle. The price was just barely out of our comfort range and in discussing with Ingram he stated, how would you feel if we could drop the price to 40k? I told him that while it certainly helped I wanted to break under that price to feel better about the purchase. I ask if he could honor 39,500 and we would seal the deal. He said he would go talk to the sales manager and have him come over to talk to us (indicating that we could discuss the ~$500 admin fee). The sales manager came over with an immediate attitude, folded up the piece of paper that Ingram wrote 40k on and on a new piece he wrote 41, 500 and then offered the active duty toyota military promotion for ~500. When I asked why he went up a grand in price he said I dont know who told you I could do 40k I told him the sales rep he knew I was talking to wrote it and I showed him the paper. He stated I dont know who would write that as Im the sales manager and Im the only one who authorizes pricing. I told him that the previous sales rep Ingram had written that and we were going to see if they could help get it under 40. He refused to honor what was discussed previously and was incredibly confrontational to the point of complete discussion breakdown. He said we could make a deal or if we didnt like the price then we couldnt continue doing business. Already tempers were high and we left the dealership in under 10min of talking with this sales manager. As we left we observed some employees laughing and pointing at our car as they made their way to return the camry to the floor room. To add insult to Injury the sales manager came over to our vehicle as we were about to depart and said I just want to say im sorry, I told him how unprofessional he was and he repeated the same degree of confrontation we experienced inside which shows his uutter lack in sincerity. While my experience is an isolated incident that most will unlikely experience, this entire event has soured my opinion of Toyota as a whole and certainly this dealership. Im going to file a formal complaint with Toyota corporate in hopes that no one experiences this level of unprofessionalism and abysmal customer service again.
Review №10
2022-06-16SERVICE DEPT IS A JOKE !!!! Every time my wife goes in for a oil change and rotation its 2-3 hrs ! Today she scheduled it for a oil change, rotation and balance before our 2000 mile round trip and they needed another hour to balance the tires ???!! It would be an extra 5 minutes per tire WHILE they were off the car. I have zero confidence they even rotated them ! This is free Toyota care ??? WHAT A JOKE