Moes Southwest Grill in Roswell
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Roswell, Fulton County, Georgia, US
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Site: https://locations.moes.com/ga/ro...
- Monday:8AM–11PM
- Tuesday:8AM–11PM
- Wednesday:8AM–11PM
- Thursday:8AM–11PM
- Friday:8AM–11PM
- Saturday:8AM–11PM
- Sunday:8AM–11PM
Moes Southwest Grill in other cities:
Great service every time! Frank, the owner, is super friendly, and always goes above and beyond for me. I am definitely a regular, and everyone there treats me like family. I rate it 100 stars. Best Moes Ive ever been to. Will be going there for many more lunch breaks!
The three employees that were working were very rude to me. Initially I was standing off to the side 10’ from the counter finishing a work call and the younger guy asked raised his voice to ask me what I ordered twice despite clearly seeing that I did not want to order. He mumbled something under his breath both times. It was very dirty throughout as well. I honestly felt like I was in the twilight zone. Do not go here.
The establishment was clean and in good condition .service was ok, now the quality of food seemed to be nornal but when i took the first bite of my burrito ,i got this sour flavor (i had nothing sour on it/it was a tofu burrito) so i will not come back nor recommend this restaurant.
I havent been in years so the menu was new to me thus I asked a question between the main differences between a bowl and nachos ingredients wise. They said chips, but if the bowl comes with chips does it really matter?My food was soaked (there was 1cm if water at the bottom) and the tofu unseasoned.Guess it will be years if I go again
Amazing service, came in a bit before closing and got the $5.99 Moes Monday deal. Without me having to ask the girl behind counter made fresh chips and even added all the extra veggies I wanted to my burrito 🌯 free of charge. Will def visit again, and get the app. Thanks for the great customer service .
I have to say i was sooooo IMPRESSED walking in. My husband and I went to go eat lunch real quick and its been a while since the last time weve been to this location. This location is SO CLEAN, O FRESH, AND THE SERVICE IS FANTASTIC. I repeated several times. ive been to Chipotle and other establishmets and I have to honestly say this is a place I will soon visit again. i spoke to the staff Eloisa and the manager Francisco about the presentation and the service. Its been a while since ive had such a pleasant time in a quick and clean place. GOOD JOB TO EVERYONE AT THIS LOCATION.
I understand people are hurting right now, but that is no reason to serve food that has gone bad. Within two hours of eating here my boss and I where both throwing up. When I went to pick up the food the atmosphere of the restaurant was like I offended the lady working behind the counter with being in the store. Bad Moes, oh and they also charged me for queso and a large drink.
At the time I ate lunch at this location, the crew were all Hispanic. I am mentioning this because I observed that when a Hispanic customer ordered, their serving size was about 1 1/2 to double the serving size of anyone else that ordered. And Yes, I stood there and watched, only because I had to prove it to myself because this happened to me at the Johns Creek location. I wonder if anyone else noticed this. If this is a common practice, the owner/management really need to address this issue.
1 star is because of the manager. The food and the rest of the staff is nice but the manager behind the cash register is extremely rude. I have experienced it multiple times and that is why I am leaving a review. I was using the reward for the first time and did not know how to access it on the app. Instead of helping me with it he was making snide comments, refused to help. A fellow guest help me with it. And to top it he tells me you should have it open before coming to the counter otherwise it would not be accepted next time since he does not have the time to show how it works. Very bad customer service. Feel bad for the other staff working there. I am never going back to this location ever. Will travel couple of miles extra and go to another Moes location.
The food is pretty good, but the service varies. There is one cashier who works at this location that barely makes eye contact or acknowledges customers. She always seems annoyed to be there, and rarely tries to help unless you address her first.The last time I visited, I walked up to the cash register to pick-up an online order. After about 30 seconds she walks up to the register, checked out a different customer who came up behind me, and walks away, never once looking at me. She then slides the other customers food in my general direction, at which point I said, Thats not mine. Im here to for pick-up. She starts to address the next customer behind me, so I say, Excuse me. Im here to pick-up an order. She finally looks at me and says, What? Pick-up? And sort of motions towards a shelf on the wall. I look at her confused, until she says, Name? I told her, she grabs my order off the shelf. And returns to the customer behind me.This is not my first experience like this with this cashier. Basic customer service is not hard.
The female cashier was very rude and impatient with me. I NEVER go to this Moes because I had a bad experience of rude employees in the past and went because its closest to my house and was 4.99 dollar nacho day. But when I questioned her about the price of my nachos rolled her eyes and started speaking in spanish about me to what looked like her boss. Then her boss in the orange shirt began speaking to me disrespectfully. The sad part about it is that she didnt have an attitude with the two men that paid before me. I dont understand why she was very rude and impatient with me. I will not be coming back to that moes anytime soon!!!
If this aint the most driest food I have ever had! I remember my job had catered from here and it was horrible exclamation point I dont care which Mos you go to the chicken is always dried out the other ingredients have no flavor at all... I mean I go to Chipotle versus this place! They have a heck of a lot more flavor, they season that Meats, and its all natural! I mean even down to the chips and salsa at Moes it tastes horrible! If you like dry unseasoned tasteful food then go to Moes! But if not go to Chipotle! I know they might be a little bit more money but its worth it because Ive been going there ever since I had a slap in the face of Moes. And another thing about Moes certain locations need to do a better job of cleaning their restaurants especially the one on Ponce. Theyre restroom and the restaurant itself is always a mess! Uh!
I go to this excellent place from time to time since I like the ambiance that is unique to this place. The team is awfuly loving and experienced. The service is impressively rapid. Needless to say, the food you get is exceptionaly good. I visited many times and I was never disappointed. The cost is fair. I highly recommend this restaurant to my friends and family.
First and last time... where to start? Rice was stale. I could hear it when it hit the bowl. Carnitas was old. So old that it was to the super cooked down salty point. I needed several drinks to wash that down. I asked for cilantro on top. I was always under the impression that you ate leaves, not the stems.... I spent the meal pulling that out of my mouth. On the other end, the staff was super nice and polite. Just the food was terrible. THIS is a reminder of why I dont eat fast food...
Good service every time I go. Unlike Chipotle where they lack ingredients and food portions are a joke, Moes always delivers an oversized burrito and all the ingredients you want. People seriously you come there to get food, who cares about the greetings or other small things, get what you want and be happy and stop nitpicking every detail.
Staff works hard and the location is always crowded during lunch hours but the food is always underwhelming which is a trait of Moes not the location. For the category of food/restaurant the cost is expensive and quality is lacking. Much better price, taste and quality can be found at Willys or Chipotle.
Person working behind the counter wrapped up my burrito before I was done adding ingredients. I asked to add cilantro and instead of putting it in the burrito he put it in a salsa cup and handed it to me. Poor service and the food is better at competitors like Chipotle and Barberitos.
Honestly the worst experience Ive ever had at a Moes. Ive never posted to things like this before, but with this place it was needed. The workers are 100% rude. Took 10 minutes for my one burrito bowl. I asked a lady for more of a certain topping from a fresh bowl because the one in front of me was empty. She blatantly just emptied the rest of the dish into my bowl. Never going back.
Hands down the WORST Moes I have ever been to. The employees did not greet me, nevermind speak English. It was not welcoming nor clean for that matter. They did not know how to roll a burrito and had to use pieces of foil to wipe up the tortilla because of all the insides falling out. I visited at 7 oclock and they were out of the meat I wanted. She awkwardly told me it would take 5 minutes if I wanted it. Mind you, it wasnt busy so thats not why they were out. I reluctantly asked for a different meat. I wanted to use my free burrito on the Moes app and she didnt know what it was. She called her manager over and he came from the back still chewing and wiping his hands on the back of his pants to tell us that they dont take that yet. We went ahead and paid and sat down only to find a tri-fold advertising the app on the table. I frequent Moes but will not be returning here. My first and LAST visit to this dumpster.
Moes has a good taste and the change from chipotle is often welcome, but Chipotle as a store is much more a well oiled machine. There are always enough employees in every store (at least 6) but I went in this Moes on CINCO DE MAYO and there were 3 behind the counter. They were struggling and rude, throwing ingredients into my bowl as they obviously didnt care.The condition behind the count wasnt pretty as there is often a lot of food on the floor.I love the taste, but theres a reason I go to Chipotle about 3-4 times per week and here once a month - I can get in and out and get excellent service with friendly, engaged employees who hustle to get you out of line asap.At Moes thats the exception, not the rule.
First of all Im 7 months pregnant and I am very selective about where I choose to eat. Being a former employee of Moes Southwest Grill and being familiar with the food chain restaurant, I would highly trust Moes for food on the go. I went in today and saw that meat was being cooked, so I decided to wait a little bit to eat the meat that was soon going to be done. After speaking to the employee that greeted me and prepped my homewrecker burrito I ask her to put it on the grill as I waited. I sat down near the register and was ready to enjoy my burrito. When I sat down I saw the restaurant begin to get busy. The other staff member was assisting with putting the chips in the tray/to go bag and taking money. I saw her take money then without gloves pick up the chips that landed below the chip bin to put the chips back in the chip bin without washing her hands, since she has been receiving money. She saw my shocked face and ran to the faucet to wash her hands as soon as possible, not thoroughly I must add. I was disgusted but continued to eat my burrito. I then see that the right side grill was cooking chicken and had a yellow spatula on the right side on the grill, which from previous practice I am aware that it is color coded to avoid cross contamination. As the restaurant continued to stay steadily busy with customers coming in I see the same co-worker that was handling the register and chips, grab a fresh bag of meat to cook since they seem to be running low. I saw her empty the bag on the left grill and use the YELLOW spatula that was being used to cook chicken to move around the meat to be evenly spread to cook on the grill. I then threw away my food because I could not believe she would not take food practice seriously, as there are people like me that have to be extra cautious with food because of pregnancy or people that are more susceptible getting really sick because of medical conditions. I was shocked and felt like I ate chips that were handled with the same hands that handled money and I ate steak that had could have potentially had salmonella. I felt disgusted and had to leave. I loved eating at this location because it appeared very clean, the staff was friendly, and I would love to enjoy Moes after a prenatal visit, but after this experience Im disappointed and would no longer trust this restaurant. I ask that you please train staff and let her know this behavior can lead to someone being very sick or in my case risking the life of my unborn child.
Dont bother. First off I ordered and paid online to save time however their system was running slow; and they did not have a record of my order even 20 minutes after it has been placed. Technical problems happen and this is usually not an issue at any of the locations that I have been. The staff was both rude and careless, I waited in line to go up to the register to find out in the first place of the order was not present and to be informed they wouldnt start making it until the order came through even though I had offered the email receipt on my phone. I was then instructed to go to the back of the line and wait and place my order again only to be informed (after waiting inline again) that they would not make it at all until the order came through. I had finally got my food 40 minutes later, and will say that it was good the ingredients were also fresh however I can not bring myself to support this level of customer service or lack thereof. In short dont even bother just visit one of the many Chipotle close by and save the hassle.
Moe. Moe. Where to go. Welcome here have no. Beer but the peeps wont. Be swerving when they go from ole. Moe. The joint is the shazz fantastical shabazz and the chips are to die for. That pineapple salsa remindsme of grandmas pineapple upside down salsa . Tha pintasticalist chip not the shoulder chip... The real chips only at ole MoesCome not get 5 dollar Monday moes burritos and have. The leftovers for dinner because that thing would feed 23 ostritches. The grip is on and Moes is the shon. The don of the burrito inside with no mosquito. The write your blessed a Million more viewers obsessed im a write a food niter and if you stayed reading this long an exciter. Good blessed days and Welcome to MOES
Customer service is poor. Im a frequent customer, the new staff are not nice they serve very small portions since a guy that works there named PUGA was breathing on everybody shoulder co workers making sure they serve small. I paid $ 9. For a chicken bawl that was not even half way full, not drink included.
Burrito was FILLED front to back with fresh jalapenos on my to go order. It LITERALLY had more jalapenos on the burrito than ANY of the meat or other 5 ingredients requested for the burrito. Also, upon calling the restaurant location that prepared it, the male cashier that answered refused to let me speak with a supervisor/manager/ or person in charge in reference to the issue on duty today 5/2/2019 at 815PM. This burrito is LITERALLY INEDIBLE. FREE HOMEWRECKER cinqo de mayo Promo or not, this food and their LACK of customer service to rectify the situation is absolutely unacceptable.
I have always loved moes, over chipotle and Willy’s moes was my go-to. Unfortunately yesterday I got a steak bowl and a cup of queso for lunch (the only thing I’d eaten all day) and by the time I was home that night I was profusely vomiting/diarrhea. I continued to be sick through night and finally this morning the nausea has eased up. Y’all be careful at this location, food poisoning is no joke.
Everybody has an attitude. They act like they don’t understand English. I have to repeat myself almost 5-6 times every time I go in there. I only go in there’s because it is closest to home. They’re very very stingy with the food. They try and make sure u get the littlest of everything as if you are on a diet or something. When I do Uber eats from them, the order is ALWAYS messed up as if they cannot read English. Not once have I ever been satisfied buying anything from there.
Terrible to say the least. We were not greeted at all and better yet there was no welcome to moes. Looking back, there isnt much welcoming about this moes. The people barely speak English at 7pm they were out of meat and awkwardly ask you to choose another one or it will take 5min on the grill. Its 7pm! Prime time for dinner guests! Then we go to redeem our moes rewards, which is advertised in the store, and they dont accept it. Seriously!?!? I wont be back. Poor food quality, poor ownership, poor customer service, and lacking in a multitude of areas. I will be saying goodbye to moes once I leave this retchid place! Adios!
They couldn’t speak English , I could not understand them nor could they comprehend me, they barely gave any meat like a table spoon and tried to charge for just a tad more , they tried give toppings that we didn’t want and if we asked for toppings on the side they tried to charge for that as well ! They weren’t really friendly as well
Definitely an awful location/in a side lot of a very busy Wal-Mart thats always fun to get in-out of regardless of what time of day it is). This current group is not the most engaging staff; very evasive the 3 times Ive been there. They all seem annoyed and preoccupied with something else. English is not very good (or perhaps they feel I dont want them to speak to me? Not sure.)I personally dont even like the WTM!! signature entrance of the franchise; But just a run-through-the-motions courtesy / politeness in a service industry (like anyone would expect anywhere) would be just fine by me!But what it does do is stick out like sore thumb when you go from one extreme to the other.
Total reviews rating 3.9
199 Reviews for Moes Southwest Grill 2023:
Review №1
2022-04-20First time in this location an I was very impressed…I was greeted properly as soon as I walked thru the door…Ana took my order an was very polite an friendly…i ordered the home wrecker bowl….
Review №2
2021-10-19Had a tasty, filling, fresh, and quickly made burrito 🌯.Staff was amazing thank you guys !! Friendly and made everything with exceptional quality.Was a quick stop but i would go back on a date or if Im looking for a quick meal thatll lift me up instead of dragging me down like that chicken sammich place does .
Review №3
2021-06-27Every. Single. Time! Never fails, whenever I come to this location something is wrong. I generally use the app to order age when I get home my burrito was made the way they want it to be made. Not forgetting an ingredient or two just adding whatever they want. Today I call after and ask for a manager to let them know that this is a continuing issue and I get a kid name Jesse that claims to be the manager. I call him on it and then he admits that hes the managers son and the actual manager is out and will be back later. I will go so far out of my way to avoid this location from now on.*Today I had to try to force myself to eat this burrito but couldnt even bring myself to finish it
Review №4
2022-01-07This mows is in the same plaza as Walmart on Mansell road….moes has pretty good and at this location the service is generally pretty fast and good. When I get went in there were not too many people in the store but it was adequately staffed and got in and out quickly….all in all a pretty good experience
Review №5
2022-06-10This Moe’s is always excellent. Very clean, quick service, and good/warm food! Thanks for the quick and friendly service!
Review №6
2021-12-17The workers here are amazing. Especially the one who helped my husband and I. I’m a type 1 diabetic and was having a severe low blood sugar.I have difficulty speaking when this happens. A male worker with short hair was assisting us and he was so patient and paid great attention to me pointing to food and understood exactly what I needed. Thank you so much it means a lot.
Review №7
2022-06-07Wow…spent $18 through DoorDash for ONE BURRITO only to have this location leave off half of the ingredients I asked for. How hard is it to make a freaking burrito?!
Review №8
2022-03-19Looks like there was a change in management. They are not willing to listen. My quesadilla was like a big taco, when I asked for it the manager told me to use fork if something spills out!
Review №9
2019-10-04Caught them on the VERY end of lunch rush, no customers behind us in line, and they threw my quesadilla on the grill for less than a minute. When I took a bite into it, the cheese wasnt even melted, so I brought it back to the counter to let them know it wasnt cooked at all. They threw the already-cut, already bitten-into quesadilla back on the grill for another minute and waved me over to the counter when it was done rather than just bringing it a few steps over to my table. Worst of all, the person I was dealing with was a manager... Wont return to this Moes.
Review №10
2021-10-05Why are all the Moes so inconsistent? Some give you no cheese and meat and other do. The only thing consistent is that none of the Moes I visit EVER have clean tables. I have to bring my own disinfectant in and clean my own table. You would think with COVID this would be mandated!