Delivery
Yes
Nalley INFINITI Marietta in Marietta
Categories
Location on the map
Marietta, Cobb County, Georgia, US
Service options
In-store shopping
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Phone: +1 770-659-7055
Site: https://www.nalleyinfinitimariet...
Site: https://www.nalleyinfinitimariet...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:7AM–6PM
- Sunday:Closed
Comments (199)
I had to have a key programmed by Curtis and he said everything up perfectly but somehow when I installed the new battery everything went back to being broke but they fixed it for free and Im a happy customer.
Curtis in the service center dept. was extremely professional, helpful, honest & kind. It was the nicest experience I’ve had with all my vehicles. He has excellent customer services skills. Ask for him when you need to schedule a maintenance concern!
The service was fast, but I wasnt too thrilled about the pricing. I was told over the phone $69.99, for an oil change only. The price was actually. $90.95. Then my boyfriend called and gave them the exact make and my model of my car, a 2020 infiniti Q50, and asked the price for an oil change only and he was quoted $130. I like to know upfront what Im paying, no surprises. I do not like the inconsistencies in the the pricing. It makes me feel like they can charge anyone anything they want. And I dont understand the miscellaneous fees and the $50.00 charge for labor. I wish that had been explained to me prior. I went to the Marietta location. I think Ill just go to another location and next time Ill bring a male with me.
I Had an excellent experience with sale consultant Nicole King. After going to multiple car dealerships she made my experience quick easy and affordable. If you are in need of a vehicle and want the least hassle as possible with a good deal and a good person to walk you through please a great finance process see Ms. Nicole King sale consultant at Nalley infinity Marietta.. she hooked me up
Best experience Ive ever had from a car dealership. Everyone was so helpful, friendly & no pressure to buy today. I was offered a fair trade on my vehicle and I purchased a truck that I had been shopping for about a year for. Thanks for making this the most pleasurable experience.
My experience with Nalley Infiniti was superb. Curtis especially went over and beyond with the great customer service. He always followed up with me regarding my vehicle and made sure that the service to my vehicle was handled in a timely manner. Thanks Curtis for always going out your way when I’m in the shop.
This has been by far the best car buying experience I’ve ever had!!! Mr. Greg Charley was AMAZING he held my hand the entire way. I came in for one suv he showed me an even better one. I didn’t have to worry about them running my credit a million times, he wasn’t pushy and very patient with all of my demands 😂🤦🏽♀️ If you are looking to purchase a car/suv please come see him. You will NOT regret it !!
A great service department. I was seen by Curtis and he is amazing, efficient, and so nice. I was able to get all my questions answered and everything explained. This department is amazing but Curtis was the best and so helpful. Getting my car serviced has never been so easy. I will definitely be back for my oil changes and all service needs when its time again.
Thomas Burnette was my service advisor. He went above and beyond to provide excellent service. I greatly appreciated the way he treated me and my vehicle. He was very detailed in the inspection and noticed things that I did not. More remarkably, I was impressed when the insurance company tried to charge me two (2) deductibles and he advocated on my behalf and got them to agree to one (1) deductible. Not only is it rare for a customer service advisor to go beyond the call of duty but to save you money too. I am very impressed and grateful for what he did. Thank YOU Thomas and Nalley Infiniti of Marietta.Sincerely,-Antonio
Mr. Roland, the finance director, is amazing! He made the deal a breeze! We loved his personality and diligence to help us get the best bang for our buck! Thank you so much for such an awesome experience!
My car was the unfortunate victim of Georgia’s roads, which left me with a busted tire and bent rim. Adam was my consultant. He was patient and extremely helpful in explaining the work that needed to be done and my options. He also brought to my attention that my brakes needed to be replaced, which caught me off guard because I purchased my car 2 months prior from another Infiniti dealer. He and the tech showed me pictures of my brakes vs where they should be. While I wasn’t expecting to purchase new brakes, given their transparency, patience and kindness, I trusted their recommendation and replaced all four. Both Adam and the technician I worked with were both outstanding, and I look forward to bringing my car here in the future.
I had a wonderful shopping and customer service experience at Nalley Infiniti Marietta. I was greeted warmly upon entering and introduced to a sales consultant, Cedric, who paid a great deal of attention to my wants and needs, and was very transparent. I believe I was dealing with an honest broker and felt good about the deal. For me, integrity is important especially with a purchase of this size. Beyond this, I absolutely love my car! Ill recommend Nalley Infiniti to anyone I know in the market for a vehicle trade or purchase. Ask for Cedric.
Bought a vehicle from this dealership. Kept my vehicle for a week stating they were completing repairs and getting the vehicle emission ready. When I got the vehicle the tire light was still on they stated that it would go off after I drove a certain amount of miles. The light did not go off and the vehicle was not riding properly so I brought the vehicle back the same week and requested for them to take a look at the vehicle because it was not working properly and the tire light was still on. Sat in their waiting room for about 6 hours constantly having to ask for updates. Someone finally came to talk to me and stated that it was nothing wrong with the vehicle. Now the vehicle will not even start, I have not even made my first payment yet and the vehicle is not working. I have called them numerous times and the phone just keeps ringing. I also requested service records and never received them. I also noticed that someone broke a back piece of the interior in my truck when they had it for servicing. Very disappointed in the service that I received from here and will not be going back again.
Ramona Kerr was simply amazing and the absolute best. We scheduled a test drive on Saturday and she called to confirm on Friday. We discussed the terms of my Infiniti Q50 and she took the deal to her manager. I told her that was my best and final offer. She returned with the carfax report and confirmed my offer was accepted. My new car was detailed, paperwork signed and she provided me with a nice Infiniti coffee mug and logo bag. If youre looking to purchase a car go see Ramona, my girl from Brooklyn. Thanks Ramona
Hey everyone. Let me start by saying my credit is a major work in progress! Still recovering from Covid and just getting back to the income Im used to making then BAM, engine problems and poor credit make buying another vehicle almost impossible. I met Nicole, she was honest, kind, and genuinely cared. I could barely afford anything on the lot and she didnt pressure me into a vehicle I didnt want. Nicole listened, worked with my budget and helped me find the perfect vehicle to suit my needs. Ask for her. She will treat you like family. Its getting harder to find great customer service but Nicole goes above and beyond to help you.
Nicole is fantastic! She was such a pleasure to work with and happily answered all my questions and provided excellent input as I made the decision to purchase my vehicle. She has tremendous knowledge and I completely trusted her advice.
I arrived at around 7:30. I live an hour away from the service station so I usually just wait for my car to get done. Unfortunately, the technicians were already a half a day behind on repairs and my car wasnt started until 10:00am. That is 3 hours later. I was so mad. However my consultant Jevon kept me updated. He repeatedly apologized for the delay and he vacuumed my car just b4 I left. He did everything he could to make my experience better. I can’t blame him. He was trying but unfortunately with covid everyone is over worked and under staffed.
What a great experience! From sales to finance, this dealership was top notch! My sales rep went above and beyond to deliver superior service and finance was just as excellent. Highly recommend!!
Please protect this woman !!!! She was very honest and did everything in her power to make sure I received the best deal. She was able to work out an amazing deal with the bank and made the car buying process seamless! I came in with and inquiry for a Chevrolet and left with a BMW in mint condition! She needs a promotion immediately!
Nicole and Roland are very good at there jobs! Enjoyed visiting with Roland. Only complaint was that it took 4.5 hrs of waiting in the lobby to get into Roland’s office. I don’t think car buying should take this long
I had a great experience at Nalley Infiniti Marietta. Gregory Charley did a great job of communicating, and ensuring I received the vehicle I wanted, in a very timely manner. I would highly recommend working with him. It was one of the best experiences I’ve ever had purchasing a vehicle. I am excited about my new Infiniti and look forward to working with Gregory and Nalley Infiniti Marietta again in the future.
Nicole was so wonderful to work with! She was attentive, caring, and I really felt like she was fighting for me to get the best deal possible. I’ll definitely be buying from Nalley INFINITI the next time I need a car!
My best car shopping experience yet! Greg was super helpful and knowledgeable. He made my car buying experience seamless. It was a truly assuring and hassle free experience. Thanks, Nalley Infiniti!
Nalley Infiniti turned a disappointing situation into an outstanding experience! Thank you!We bought a used car a few months ago and it ended up needing a substantial amount of repairs. When I shared my concerns with Brian, he took immediate action to find a resolution and followed up consistently. Brian was able to find resolution for us and we are very appreciative of all he and his team have done for us. Thank you Brian, Bob and Roland!
Ive been using Kendrick in the Service Department for the past 6-7 years, and his dedication to customer service is unwavering. He is very personable and always takes the time to make you feel at home.
Friendly staff, efficient, fair, responsive, and forthright in all their dealings. Rare compared to the many other dealers we shopped. We’ve been long time fans so it is especially nice to see their business practices and staff haven’t been as adversely affected by Covid as the rest of the world.
I went into dealer and did a trade in… I was helped by Nicole, she was such a sweetheart! She assisted me and my husband and we were very satisfied. Thanks Infiniti Marietta, loving my SUV ;)
I went back a 3 weeks ago scheduled a test drive and when I got there they told me the car wasn’t ready and they wanted me to buy it without testing driving it first then a few hours later they tell me it’s ready to come test drive it but I don’t answer them and till this day I get get a call and voicemail left saying it’s still available but they were trying to pressure me to buy it because they said someone else would buy it if I don’t which no one did and I knew they would say that just to try to make me buy it. Bad place to get a car they try to make u buy it they don’t GO ABOVE AND BEYOND FOR THEIR Customers . They just wanted their part of Commission of selling the car
Brian, Gary and the team made my buying experience extremely enjoyable! They respected my time and my concerns. And took time to solve my problem. Again I cant think these guys enough for a wonderful car buying experience!
Kendrick in the service department provided excellent customer service! He was professional, friendly, and knowledgeable about my vehicle. I was in/out in a timely manner.
Greg Charley was very outstanding and patient with our car buying process I highly recommend dealing with him in regards to your next big purchase! Thanks again Greg!
I attended the service department to get an oil change. I received excellent care from the service advisor named Thomas. I will definitely be taking my car back for future maintenance.
I drove a hour and a half to purchase a car. Greg made it easy for me to come at my convenience and Cedric was really respectful and helpful to me and my grandsons while we filled out paperwork. Thank you Gentlemen.
First let me say, I had to visit the service center at Nalley Infiniti for issues that ALM should have delt with. The customer service I received at Nalley was impeccable. The service advisor Curtis Malone that assisted me was very informative and supportive in helping me with the next steps in my endeavor. Mr. Malone is super positive and cares about the customers. I wish I would have purchased my infiniti Q50S from Nalley instead of ALM Kennesaw!!!
James was absolutely amazing with the whole experience of purchasing my car. I will definitely be getting another one with him granted he is still there.
The service department made my visit pleasant. The manager was professional very respectful of my time and my vehicle was cleaned. I would recommend to others.
I of M is a very neat and clean facility, o how I appreciate that. My rep, Adam, worked hard 2 get CarShield 2 cover an electrical problem with the GPS 2 no avail, 😔 but, I appreciate all that he did. Adam waz very knowledgeable and treated me kindly, hope I get him again wen I return. 😌 Unlike Union City Infinity, Adam listened 2 wut waz rong with my vehicle and carried out just wut waz discussed. I of Ms prices r high, but, wutcha gonna do. 🤔 If u have an infinity & need automotive help, I of M is the place 2 b.
Buying a car at Nalley Infiniti Marietta was everything that buying a car should be. My entire experience with Greg Charley, salesman, was just perfect. I made an appointment with him, we showed, and he was ready as soon as we arrived. The car was ready to test drive, afterwards we discussed buying the car using my pre-approval and went on with the paperwork. No hassle, no worries. It was literally as simple as signing the paperwork, and providing the check. I definitely recommend buying your car at Nalley Inifinti Marietta!
From the time I drove into the service department, until I left… great customer service. Mr. Ohman was great! It’s tough finding great customer service these days… I think Nalley Infinity has figured it out. 👍
I was quoted a price for a service on my vehicle over the phone twice for ~$90, but when i got to the dealership they told me it will be $159.99. I drove 40 mins out of my way to come to this dealership. Never again will I go here.
I recently just bought a Infiniti Q60 from this location and I love it !!! I had the pleasure of working with Lexi ! She listened to me and understood my price range and made it happened !! She made the process so smooth and easy ! They were very honest with me the whole way and didn’t pressure me like most dealerships . She printed out the car fax and every detail about the car so that I understood what I was getting and the condition it was in which was great condition !!! Everyone is very nice and helpful!! 5 stars in my book !
Came in Monday 4/11 and test drive a QX50. Really liked it, and told Cedric what we were looking for, and that wed possibly be back on Saturday the 16th depending on what he found. He took our information, but didnt give us his card. We have yet to hear from him. So, its Saturday and we just left Gwinnett Infinity with a 2021 QX50 , and Mark Preston was fabulous.
BEWARE! The Service Department is not trustworthy. I discovered on 03-25-2017 that they left the rear driver side window open, the interior suffered extensive damage. Fungus,mold and rust had formed. The car had been in their care for 3 months waiting on an air bag. They tried to hide the damage. Its July 31,2017 and they have not resolved the issue.They had the car detailed but, that does not solve the mold,fungus,rust and any future electrical problems I will be experiencing. Much of the electrical wiring was under water. The service manager Daniel and their attorney Mr. Calloway refuse to settle the case. My wife and I can NOT be inside the car. We have severe allergies. We stopped by the dealership and as she sat in the car she went into respiratory distress. Detailing the interior does not eliminate mold,fungus or rust. They promised to replace the car at first but now that are claiming no liability.
Nicole to the rescue again! I recently worked with Nicole of Infiniti Marietta when my lease expired with my qx30. I had nothing but wonderful things to say about Nicole in my review. Well she has done it again and went above and beyond! She just happen to reach out to me while my car was in their service department. That’s another story not as happy. Great timing on her end! After discussing the best options decided to move forward with a new vehicle. Nicole made the transition seamless! I left with a new vehicle, feeling safe on the road, and taken care of. She also threw in some extra perks. If you want a genuine and smooth car buying process I would definitely recommend Nicole. Thanks Nicole for making my experience memorable and stress free!
Updated review based on my experience with the service department.I worked with Ramona.Pros: Ramona is very friendly and personable. The entire car buying experience was fast and simple, including the negotiation process. I am satisfied with the car.Cons: online descriptions dont line up with actual car features so look out for that. In my case, there were also some minor follow up issues but the dealership worked to get them resolved satisfactorily. They gave me a loaner car in the interim that had issues.
I purchased a used 2015 QX60 on December 19, 2020 with around 90k miles. I felt good leaving the dealership and praised them in my initial review… I should’ve known it was too good to be true. I did not purchase a warranty because I knew that I would be replacing parts due to age and wear. I also travel weekly from middle Ga throughout all areas of Atlanta so buying an extra low mile warranty would be a waste of money. I chose Nalley based on good reviews and the fact that Infiniti has very reliable engines.There were some issues before I pulled out the lot, one of the front lights did not work. In the process of fixing the light, they did not reseat the bumper correctly which caused the sonar to not work. When my car broke down 3 times within three months I did not worry much because I expected to need a new battery, a new starter, even a new alternator. On March 10, 2021, the car broke down again with no warning lights and no overheating. The car that Nalley sold me had coolant leaking into the engine. What happened to the thorough Nalley Infiniti inspection? On March 13, 2021, I called James Pittman, my salesman and he stated that he would see what he could do and return my call. I left him several messages over two weeks and he NEVER returned my call. Avoid him he is the worst salesman. If you cannot or do not want to do anything, at least say so! Eventually I was able to get in contact with the GM Chris. These are the options that they offered me:1.$16k for an OEM Engine with a 12,000 mile warranty.2.Or $6k for a used engine with $75k miles and a 12,000 mile warranty.3.And $5k for a transmission that was damaged due to driving with the bad engine that Nalley Infiniti sold me.4.Or a trade in (Nissan Pathfinder) after they devalued my QX60 based on the bad engine and transmission that THEY sold me.Service manager Carlos said that he would speak with sales to see what they could do about not devaluing my car for a trade in. I waited two weeks for a call. When I called Carlos back he seemed shocked that the salespeople had not contacted me. This was April 6, 2021. I they thought that if they ignored me then I would just go away. GM Chris told me that there was no one else I can speak to concerning this issue, so I will tell everyone that I see about the horrible customer service that I received from Nalley Infiniti. I will also have a bright LEMON bumper sticker placed on the back of my car so it will be seen when I make my weekly travels. Save your time and money, and avoid Nalley Infiniti! ***Read the negative reviews! If you click on the review link at the top of the Google overview (auto.com) you will see a lot of good reviews from their own salesman Kendrick North. If they make up good reviews there then of course they will do it on Google! Dont be like me and ignore the bad reviews. You will regret it.UPDATE: I now have my car back and running bumper sticker and all. Ladies beware, Nalley said I needed a new transmission, my mechanic said that I do not. When my mechanic received my car from Nalley my audio did not work nor was the DVD in the rear headrest. When I checked the fuses one of my a/v fuses was missing. Not only did they tell me I needed major work done and I didnt, but somehow my fuse disappeared and I no longer have audio or video (when it worked fine before Nalley touched it!). They will take advantage if they think they can get away with it!!!!!!
If you are contemplating on purchasing a vehicle from this location and want a great, no hassle, personal experience, be sure to ask for Nicole King. She was absolutely the best. Her professionalism, knowledge, and concern about the best vehicle for you was absolutely impressive. She will definitely make your experience with Nalley a great one!!!
Adam was prompt to notice I was waiting to be helped and he greeted me kindly. I came in for an oil change without an appointment. He gave me a heads up that it would be a few hours. They performed an inspection and Adam informed me my rear brakes were dangerously worn, so I agreed to have my brakes and rotors replaced. They performed all of these services and washed my car in half the time I expected. Excellent work guys!
This was my first experience with Infiniti and I was not disappointed! Before arriving to the dealership I called and spoke with Ramona Kerr and explained to her my situation. She advised me to come in and that she would be able to meet my needs and she did exactly that! Ramona was very professional and friendly. Ramona made sure I left the dealership happy with my purchase. I love when people take pride in their jobs and she does just that.
I must say how much I love this dealership and staff. Mr. Gregory Charley provided superior and professional customer service. He went above and beyond helping me to locate the SUV I was looking for. Not only did he locate the vehicle, but he also delivered it to my residence. He was instrumental in offering a fair price at a lower interest rate than my bank. He is also the reason I decided not to use another dealership. This is one of the best car buying experiences ever. I will only use Gregory Charley and Nalley Marietta for my car buying needs. There are second to none.
Cedic is Awesome. He assisted me with the purchase of my bonus son TL! Very professional and made sure all was well. My son loves his car! Thank you Cedric!
A little disappointed. Just bought this car Friday and already have to use the service warranty because of a button on the trunk that the dealership didn’t want to take care of. Can’t even enjoy my new car because I now have to worry if my warranty will actually pay for the issue. The very thing I was worried about when buying the car. Something so simple, I as a business owner, would’ve just taken care of for my client. Another employee even told me he would’ve just told me to come back so they could fix it. My response to him is that is what I thought my salesperson would have said. But no, now I have to worry if the issue is even covered under my warranty. Smh. Just another used car dealer. Finance manager was cool.
Jevon my service advisor was communicative and responsive. This would be my second service appointment and I still feel the same as my first: they will take care of me. I feel like they truly care to do right. If I have an issue then they address it. Customer service is so important to me and I hope they keep up the good work.
Greg Charley was very professional. He assisted me with picking out a car that was affordable and one that he said fits my personality. I feel like he went beyond his work scope to locate the car. He didn’t seem like it was money in his pocket from a sale, he was more interested in making sure I got a car that satisfied me.
Great Experience Overall!! I was assisted by Greg and Nicole (Greg in person and Nicole over the phone) and they both took really good care of me . They were very patient and understanding of my concerns. Best car buying experience I’ve had hands down.
The experience was not a favorable one. The vehicle did not have the inspection and cleaning done when we told it would be done. Even after completion, the cleaning was not satisfactory of one purchasing a car from a reputable dealership.In addition, on day 3 of having the car, error messages began to appear and issues with it’s internal computer have begun to happen, thus indicating that possibly a thorough inspection was not done.Our salesman was contacted and concerns were brushed over/minimized. Statements like, “Well it is a used car…”.At present, I would not recommend this dealership to anyone looking to purchase a vehicle.
I would like to thank the lovely sales representative for assisting me with the purchase of my new car. I absolutely LOVE IT!! Jeff Davenport was very knowledgeable and helped to ease the stress that comes along with purchasing a new car. He took his time, answering all of my questions and was very professional at all times. Not once did he rush me or seem irritated for all of the questions that I had. Thank you Jeff for providing outstanding customer service!
Drove 2 hours to purchase a vehicle after speaking with Greg. Left right after taking on the phone. They sold it before I arrived.They dont care about their customers at all. Just sell cars as fast as possible.
I stopped by last week specifically to test drive the Q60. Sales consultant, Gregory Charley assisted me and he was great to work with. Trustworthy person and good personality. He was also very knowledgeable and easy to do business with. I ended up purchasing the car and I love it! Gregory explained everything in detail and made the buying process very smooth. I would definitely do business with this Inifiniti dealership again.
I bought my daughter a car from Gregory Charley , we had the best buying experience and service from him the entire Nalley team ! I highly suggest you look at them when you need another car.
Service advisor, Adam Ohman is very knowledgable on all things Infiniti. Price was less than expected and vehicle was ready much sooner than originally quoted. Will definitely continue to have my Q60 serviced with the experts at Nalley Infiniti Marietta!
Go see Ramona!!! Complete professionalism from the start to the very end. Worked with us every possible way to ensure we were happy and getting exactly what we wanted. Very knowledgeable about all the vehicles, especially the QX80, which we ended up buying. The staff was also very friendly and not your typical sales people. Great atmosphere and even better people. 5+ stars
I think the sales people are kind and the staff. I dealt with a manger and Greg and Nicole. However, I will not purchase another vehicle from this place and that was a hard decision considering the sales people made me want to come back to buy another one.I do not trust the condition of the vehicles. I had an issue with the first car I bought and it was in the service shop within 48 hours and now the second one is starting to have issues after I had to pay more for the second one and bought the warranty. Now finding out Someone managed to also mess up the title b/c we found out when my husband was stopped by the police claiming the tag was expired and thinking our car was stolen. Now, we have to fix that. Dont know if the dealership did that or the DMV. Came home and looked at our paperwork and the title is wrong. Like I said, employees are nice but that is really it. Overpaid for a lackluster car buying experience. I
We had a great experience with the dealership and particularly with Cedric. He was very attentive, and went over our concerns. He made sure that we were satisfied with the vehicle and went over every bit of the paperwork so we were clear. I would recommend anyone who is looking for a vehicle to shop here.
Nothing but great things to say about this staff and how amazing they are. I worked with Bob and he responded any call, text, and email I sent. He was very quick to answer all of my questions and had everything ready to go for our appointment when I arrived. The finance manager, Larry, was so informative and presented all of my options to get the best and most effective coverage and protection. Very thankful they had the exact Jeep Wrangler that I was looking for! Highly recommended for anyone wanting a genuine, professional, and well-knowledged dealership!
Nicole was absolutely great to work with from beginning to end! She kept me well informed about all details and provided an excellent buying experience!
Bob Leyda was our sales consultant and Roland Bolis handled our financing, and they were both excellent. Very attentive, responsive, and good follow up. We were contemplating going to a different dealership, but because the service we received at Nalley was so good, we changed our mind.
Nicole was by far the best salesperson I have had the pleasure of working with. I would recommend Nicole and this dealership to everyone. Thank you for a great experience.
Being a long time customer, service is always great. Service advisors are knowledgable, professional & actually listens to your consents.
With decades of car-buying experience I can state without reservation that the treatment I received at Nalley INFINITI Marietta is second to none. Pleasant, accommodating sales staff who actually listen, and respect what the customer says made the entire process like something out of a buyers fantasy.Kudos to Bob Leyda, Ramona Kerr, and Roland (whose last name I did not acquire) for their courtesy, professionalism, and good humor. It was a pleasure working with you.
Well, I had posted a comment previously about my vehicle purchase from them in which was more on a pleasant note but, there were some issue that arose afterwards. However, I am VERY DISSATISFIED at how they are handling it to say the very LEAST and Ive reached out to my salesman as well as the facility manager but, neither has returned my phone call! There were brake issue, backup camera issue and the oil filter came loose about a week after I got it home! I do hope THIS will be resolved soon but, a level of my TRUST with this dealership has been lost, being that they said the vehicle had been inspected and certified.
The service advisor and are Rent-A-Car associate was so nice so professional I really appreciate them for helping me out this morning they were very patient and understanding
I purchased a used 2015 QX60 on Dec. 19, 2020 with 90k miles. I felt really good leaving the dealership and praised them in my initial review. It was too good to be true. I did not purchase a warranty because I knew that I would be replacing parts due to age and wear. I also travel weekly from middle Ga throughout all areas of Atlanta so buying an extra low mile warranty would be a waste. I chose Nalley based on good reviews and the fact that Infiniti has very reliable engines.There were issues before I pulled out the lot, one of the front lights did not work. In the process of fixing the light, they did not reseat the bumper correctly which caused the sonar to not work. When my car broke down 3 times within three months I did not worry much because I expected to need a new battery, a new starter, even a new alternator. On March 10, 2021, the car broke down again with no warning lights and no overheating. The car that Nalley sold me had coolant leaking into the engine. What happened to the thorough Nalley Infiniti inspection? On March 13, 2021, I called James Pittman, my salesman and he stated that he would see what he could do and return my call. I left him several messages over two weeks and he NEVER returned my call. Avoid him, he is the worst salesman. If you cannot or do not want to do anything, at least say so! Eventually I was able to get in contact with the GM Chris. These are the options that they offered me:1.$17k for an OEM Engine with a 12k mile warranty. Or $6k for a used engine with 75k miles and a 12k mile warranty.3.And $5k for a transmission that they said was damaged due to driving with the bad engine that Nalley Infiniti sold me.4.Or a trade in (Pathfinder) after they devalued my car based on the bad engine and transmission that THEY sold me.Service mgr. Carlos said that he would speak with sales to see what they could do about not devaluing my car for a trade in. I waited two weeksfor a call. When I called Carlos back he seemed shocked that the salespeople had not contacted me. This was April 6, 2021. I guess they thought that if they ignored me then I would just go away. Since GM Chris told me that there was no one else I can speak to concerning this issue, I will tell everyone that I see about the horrible customer service that I received from Nalley Infiniti. I will also have a bright LEMON bumper sticker placed on the back of my car so it will be seen when I make my weekly travels.Save your time and money, and avoid NalleyUPDATE: I now have my car back and running bumper sticker and all. Ladies beware, Nalley said I needed a new transmission, my mechanic said that I do not. When my mechanic received my car from Nalley my audio did not work nor was the DVD in the rear headrest. When I checked the fuses one of my a/v fuses was missing. Not only did they tell me I needed major work done and I didnt, but somehow my fuse disappeared and I no longer have audio or video (when it worked fine before Nalley touched it!). They will take advantage if they think they can get away with it!!!!!!
Service department was not that great. Made an appointment for service since I got a recall notice on my car. Brought my car in. They told me the process would take more than 6 hours and they didn’t have a car to loan me. So that’s bummer. Rescheduled and brought the car in on the following week. The process was smooth. They loaned me a car, which a totally disaster. It was dead filthy idk how to describe it. It feels like you don’t wanna touch anything. Drink Spills and food crumbs are everywhere. The service advisor was good though. He was polite and nice.
From the moment I contacted them yesterday from the time I walked out the door today, I received exceptional service. Even though I didn’t purchase a brand new, expensive car, I was still treated like a Queen. Nicole was awesome and patient. Larry was equally as amazing! The entire process was quick and easy and they went above and beyond for me. I will definitely re-visit once it’s time for my upgrade.
Adam is the best. Ive met with him for all my oil changes and any repairs needed for my car for 13 years.4/21/22.. Adam is still the best.
My wife and I went to buy a car and the sales lady Nicole was amazing and worked to put us in a car that was perfect for our budget.
This was my second time buying from Nalley Infiniti and both times, Brian, the Manager was very helpful. Hes a deal maker and wants to make sure customers are informed and he will work with you to make a deal. I appreciate his honesty and willingness to work with me to be creative in making a deal without coming up with excuses. I was a happy customer on both occasions.
Overall it is a good place to buy a carI got good deal for my qx80But to service your car is wow horrible !!!!They told me it takes 1.5-2.5 hours .I was waiting 7hour to do my first service 7500mil and Recall crazy!!
Cedric is great. Down to earth and trustworthy. He was accommodating to my needs and made sure I got what I was looking for. Their facility is nice, clean and safe. They take precautions regarding covid. Masks are required, which made me feel good. Overall, it was a great experience. If you’re looking for a car, come to infinity in Marietta and ask for Cedric.
Adam is the only person I will see. He always takes such great care of him and gets me out of the service department quickly.
Always the best service I’ve bought 3 cars and been a customer since 2009 and will never go anywhere else.
Only my second time at this dealership. I love the ease of the experience. I made a last minute appointment and was welcomed and serviced expeditiously. Thank you Kendrick. I promise to return and refer my peers who own Infiniti vehicles. Thanks again. Im glad I chose this location. Many thanks again. See you next time. 🙂New Review: Jevon Was AWESOME, attentive and accommodating. I visited this location again on Jan 20th 2022. And my experience was top notch. Great team, great service. And Adam was and is still quite understanding and also very accommodating. I truly appreciate you all.
We had a wonderful experience, especially with Ms. Ramona. We initially came to Ms. Ramona some months back to test drive a car, and even though months passed before we returned, we were determined to work with her again because she was so pleasant and honest. She didnt push us, she called us a few times just to check in without being pushy. We were so impressed with her that we had to come back to purchase a car from her/the dealership. Mr. Larry with the finance team was also very helpful, and made us feel comfortable with the whole process.
My experience since I began having my car serviced at Nalley Infiniti of Marietta has been great. Dawn has been my Service Advisor. She’s personable, knowledgeable and very helpful. Her service is always professional and timely. She provides me with the scheduled services I need in the future after every appointment. I appreciate all she has done to make me feel welcomed whenever I bring my car in for service.
I purchase a car from infinity Marietta. Sales person Greg Charley. Im enlove with my Mercedes C-Class and the customer service I received from Mr. Charley was very professional and knowledgeable plus hes was patient walking me through my deal. I highly recommend him if youre looking for a new or used car.
I bought a 2015 QX60 and have been coming to the dealership for service ever since. Curtis Malone takes amazing care of me and so do his coworkers when hes not around. I regularly call them with a last minute issue and they can always fit me in. Cant say enough about the professionalism and service at this dealership!
I could not see how to add a review. So I am making a post. I have been doing business with this dealership for nearly 10 years. I have always had the best customer service experience until this morning. Maybe it was my fault for not waiting for Kendrick N. or Zach M. because they have always treated me with the most respect and helped me to understand what the problems were and provided the best customer service. Needless to say, today the only service representative who was available was Adam. I left there feeling disappointed in the organization. He was rude, and personally, I felt degraded. When sharing my experience my colleagues said that it was because I was a woman. I do not believe that was the case. I just feel that he did not value me as a customer. Either way, I pray that I never have to deal with him again.
The rapport that I have with Ramona Kerr was paramount in making my third purchase from Nalley Infiniti Marietta. She on all occasions exhibits professionalism and integrity. She goes over and above to eliminate the normal stress of purchasing a car and executes each transaction seamlessly. I completed my loan application on line, arrived at the dealership at 6pm, and was done shortly after 7pm.
Cedric Harvey was amazing and made this one of the best car buying experiences I have ever had. The team was efficient and understood my needs and got me into the right car at the right time. This is my 3rd Infiniti and by far easiest because of Mr. Harvey and the team. I would highly recommend Nalley!
I probably could have given it 4 because Larry was super personable and made the end of a long day worth it the car purchase. Although, Nicole was good at helping me get to my final decision I went there thinking one thing and got something else. The car I drove down to see hadn’t been through inspection or even clean. That was a little frustrating. But, in the end, I came home with a car I love and happy to say I got at Nalley.
The service representative i worked with Kendrick North was very helpful and friendly. They had a lot of vehicles in front of mine but he made sure to keep me informed about what was happening and updated about the estimated time. He explained everything that needed to be done so that I understood it but the only reason I gave them a 4 star instead of 5 is because they have a in house car wash and being that I spent a significant amount of money I kind of thought they could have offered a courtesy car wash, it just would have been a nice gesture.
I want to let everyone know that Chris, General Manager, and Ashley, service rep, did a wonderful job addressing my issue with a vehicle that I had purchased from this dealership. They provided me with loaner vehicle that was extremely nice and I they also practice social distance as they delivered the loaner vehicle to my house and picked up my truck. Great job and keep up the good work team.
Salesman, Greg, was very personable and professional. Finance, Larry, was also very professional and helpful. Sales Manager, Brian, was super helpful when dealing with an issue with a vehicle that was just purchased. Definitely will do business with Nalley Infinity again.
Cedric was awesome! He was very friendly and I would definitely recommend him to anyone who might be looking for a new car. I received great service and I couldnt be happier with my purchase. Thank you Nalley Infiniti Marietta!
My previous visits to Nalley Infiniti have always been rewarding. I use my service tech Kendrick North to refer me to a sales associate to find a new car for my wife. I connected with Greg Charley, and our first encounter was as though we already knew each other. He listened to my needs and jumped into action to fulfill them. My entire experience was nothing less than exceptional. Everyone was warm and made me feel like a part of the Infiniti family, and thats why I keep coming back. Thanks for exemplifying what customer service is all about. #greatteam.
Called to inquire about repairs for a q50 that I recently purchased. Person I spoke with in service dept was rude, said that she would have a tech call me back, which never happened.
I would like to get the windshield crack sealed and the tire slash patched. The sales person James was excellent in getting me what I wanted and solving my dilemma with my old card. He helped negotiate an offer I could not refuse… James is awesome!
I am very happy with the car and the final price. However, its disappointing that the used car game continues. Ultimately, I was able to purchase the car for the price offered, but it required all the car sales games. I ended up having to leave the dealership, only to get a call within 5 minutes of leaving. Declined next offer, but received a text with the price just 5 minutes after that.I dont understand why these games must continues. I was told, theres no way we can sell you this car for that price. However, they did.
Had an appointment was told would be done that day, but when I got there they said would have to leave over night for oil change and detail clean
WOMEN WOMEN WOMEN!!! DO NOT GO TO THIS DEALERSHIP ALONG!!!!MY RECENT BAD EXPERIENCE: Poor Salesman that never THANKED me for Purchasing a use car there that had BODY DAMAGED & MECHANICAL ISSUES up to $2800. I’m at the Acura Dealership getting some of the issues done having to pay out of my pocket. The Salesman sold me the car with known damages to the car in the rain as I reported it the next day. I’m having to pay out of my pocket for the front end damage. The Sale Manager only allowed 2 Axles to be repaired & stated I’m not repairing anything else. So I’m having to pay $1200 out of pocket to make sure I’m driving safe on the road. I’m very disappointed in the Sales & I will never refer any Single Female to this DEALERSHIP!!!! They don’t treat MEN this way at ALL
I would like to Thank Nicole at Nalley Infinti Marietta shes a very out standing salesman. She did amazing job finding me the car I wanted and Im so grateful. Nicole went above and beyond exercising her excellent customer service skills. Anyone looking for a car , please head over to Nalley Infiniti Marietta and ask for Nicole. Nicole. Shes a wonderful salesman, that cater to the customer needs. Thank You
Reyna and James were amazing! Best prices of all Infiniti dealerships in the area and they gave us a great deal.
I had the best time of my life with Jeff Davenport and I didn’t even think I was buying a car. Thank u for your help and go see Jeff
My overall experience was awesome, thanks to Dawn!! She is the greatest, hands-down. She assisted us during my last visit and we were very pleased so we requested her services this time and was very glad that we did. Any service visit we have in the near future will surely be with Wonder Woman Dawn. Please hire more service agents like her and your business will be the talk of the town.
I worked with Nicole King on a lease-end buyback and she did a phenomenal job at every step of the process! From the initial email outreach, to making time to meet with me on a busy Saturday when I walked in without an appointment, to evaluating my vehicle and giving me more than fair-market value technically required, she delivered timely and excellent customer service. When it’s time for my next Infiniti, I’ll search out Nicole and Nalley Infiniti of Marietta!
Had a very pleasant experience. Jevon was very professional & prioritized my needs of needing transportation while having my car at the shop as well as keeping me on the loop about what was going on & how long it would take to have everything situated. Overall an amazing experience.
Romona Kerr made a difference today! She was very patient and thorough with information about the car. Absolutely made buying a car a very pleasant experience. Go she Romano she will make your buying experience a wonderful one. Cant thank her enough!
Great customer service from beginning to end. Process is streamlined. They were able to me purchase a vehicle from one of there other car lots. They even picked me up. My salesman, Augustus, was Phenomenal!
Nalley Infiniti Marietta is great! Adam and Zach in the service department need a raise. They are exceptional and above their pay grade. Service is so important in any future decision to buy not only from the same dealer, but the same type of car. You guys rock!
Cant recall a time when I was not satisfied with the service at Nalley INFINITI of Marietta. They have a practically new service team, but I would say that they didnt miss a beat. Unfortunately a part that I needed for an additional service is on backorder. No information was given to me on when to expect it in, so I will just have to keep checking back.
Adam was our service manager and he was wonderful. Infiniti really has a high standard of care for their customers and their vehicles they service. They explain everything to you, they dont try to oversell you on anything and even told us no we didnt need something I thought we did. We will definitely go back in the future if we have any other issues.
Ms. Ramona Kerr was my saleswoman and she was phenomenal. She moved heaven and earth to make sure my entire experience was worth the purchase. She was very patient, understanding, knowledgeable, and reasonable. We took care of things in a timely manner and sealed the deal. I appreciate her and I hope whatever bonus or commission thats due her is tripled!!!Regards,Chris T
Greg at Nalley Infiniti Marietta hooked me up! He was professional, efficient, but most important Greg was genuine and authentic. I never once felt pressured into making a purchase and felt he had my best interest in mind. This was my first car purchase and after going to several other dealers, they didn’t even come close to the customer service I received at Nalley. Don’t sleep on Nalley Infiniti in Marietta they’ll make the car buying process as painless as possible!!
Ive been a customer of this location since 2010 and have always had great customer service and a fair deal. On this purchase my salesperson was Greg Charley. He work diligently to ensure I got the deal that fit my budget and trade. Id recommend this dealership for any Infiniti purchase.
I am a new Infiniti owner. This was my first time bringing my vehicle in for service. I was very shocked that the very first service appointment was free of charge and equally as shocked at how quickly and smoothly things went. Adam, in the service department was great. The service to my vehicle actually took less time than I anticipated. Im a satisfied customer.
I took my Infiniti vehicle to Nalley yesterday hoping that the issue at hand would be covered under my extended warranty, but later found that it was not. Although extremely frustrated with this discovery, my saving grace was working with Jevon 1:1 and his amazing customer support from start to finish! Jevon Cannon was very reassuring and has a way of calming you down when you’re flustered. I left feeling well-taken care of and grateful to have been handled with such great personal attention and professionalism.
The service team at Nalley Infiniti Marietta is fantastic. I appreciate the hard work and dedication of each of the service advisors I have done business with. The team here is second to none. My vehicle and I are always treated with care and respect, I will continue to have take care of my service needs.
I have had bad experiences at every Nalley Dealership that I have visited. I can not stand when people just lie to you after a sale is complete. I had one simple request from this establishment and that was to reset my driver’s window and Paul just flat out lied about a machine needed to reset my window. Jennifer, my salesperson, just need more experience in the business as she knows little about vehicles. It’s very important to make your first impression be your best impression and this place failed. If it wasn’t that I wanted this particular truck, I wouldn’t have purchased it from this establishment. If they would have reset my window like I asked, then I would have given them a better review. The goal is to satisfy your customers and not stiff them. Paul didn’t attempt to reset my window, he just came up with a lame excuse for not doing it.
Nicole King continues to make miracles happen! She and the management team offered me $700 more than any other dealership for my trade. Roland in finance went above and beyond to make sure I got the best monthly payment. This is the third car I’ve bought from this dealership and Nicole… I never walk out disappointed or in the same car lol
My experience was very stress free! I called and spoke with Rep. Cedric Harvey the day before. When I arrived he had the car ready and two other options lined up. He was patient while I made a final decision on what car I wanted. The process was fast. I did not have to wait long on finance. I had an amazing and fast service. I will definitely recommend Nalley to friends and family. Thany you to all the staff and special thanks to Cedric.
Please Please dont buy anything from this dealership. I bought my car from Salesperson Ramona. Ramona was excellent and the service went downhill from this point. The finance guy was rude and disrespectful. I have excellent credit and they gave me an awful finance rate. I bought a used 2020 car with low mileage they advertised low interest rates for new and used cars but the finance guy Larry told me that the rate was not available to me. So I told him I wanted to go thru Delta Credit Union because they had low interest rates that they actually honored. It was the holiday weekend and the banks are closed so my loan could have been held until I brought the paperwork from DCU back. But Larry put it thru anyway. I bought a tire hazard warranty that got awful reviews. So I went back to the dealership to cancel it . DCU refinanced my car at a much lower interest rate. Now the cancelled warranty money was sent from the insurance company back to Nalley Infiniti. I called Nalley Infiniti and spoke to Larry (rude finance guy) to ask can the returned money be sent to DCU because they refinanced my car. The insurance company that returned the tire warranty money said that if I brought the payoff letter to Nalley before they sent the check to the 1st finance company they should be able to issue the check to DCU on the new loan if not issue the check to me. Larry told me that was illegal and the dealership would issue the check to a closed finance account with the 1st lender and they would issue me a check , since I decided to refinance per (rude Larry). When I spoke to the 1st auto lender I was told that Nalley could have issued me a check with the payoff letter from them just like the warranty insurance company said. The 1st lender asked me to get the tracking number, check number and issue date from Nalley. I called Larry back on the same day July 9th but he has yet to return my call. Six days later (July 15th) of chasing down the check no return call from larry, I then called the 1st finance company and they got the check and returned it to the dealership. I called the GM (Chris) today July 15th still waiting for someone to call me back to finally get the check from the cancelled tire hazard warranty. Oh almost forgot to add that when I bought the car on the weekend they told me that service was closed so come back to get the car detailed. I came all the way back to the dealership for a detail and they wiped the dashboard did not vacuum the car nor did they wash it. I was told that they already detailed the car when it arrived at the dealership from the previous owner. The run around is so unnecessary. The rudeness is so unnecessary and disrespectful. The best part about this entire experience was Ramona (salesperson). Wish I had went to another dealership..
Everything was great. I showed up 1st thing in the morning and really early for my appointment. Dawn was able to go ahead and get me taken care of. I just needed an oil change. She did mention about other maintenance options but I just stuck with my oil change. She was very nice, polite, and just stayed on top of everything. Will definitely continue to get my car serviced here! Thanks!
Just leased my second Infiniti. Great service from Cedric Harvey (again) and paperwork was a breeze… thanks Roland!
Go see Ramona!! She will not let you down!! Great customer service, friendly, and will get you ther best deal!! I love my new Q40!!! Great top of the line quality cars!!
I had a pretty good experience here. I will go back. Greg Charley is an excellent sales person very knowledgeable and wasnt too pushy. The only reason I gave 4 stars instead of 5 is because the second set of keys werent available when I picked up my car. That wasnt this dealerships fault though since the car was being delivered from somewhere else.
My experience was excellent! I can always count on Kendrick to get my infinity QX60 back to working properly and finding out what the problem is. He is very professional at all times. Thanks Kendrick for your hard work keep up the good work. I wish I could give him ten stars
Good people over here. Made purchasing are car quick and easy. We were lucky enough to work with Cedric Harvey and that is one sharp guy. He’s more than helpful and I highly recommend him. Had a great experience here and look forward to working with them again.
The dealership was very clean and everyone was friendly and also wearing masks. Jennifer Townsend was wonderful to work with and made the experience to find and test drive cars enjoyable. She was happy to put in the extra effort to make sure I found the ‘right’ car that I would be happy with, not just for a personal sale. Highly recommend working with her!
Ask for Lexi, best salesperson I have encountered buying cars over 40 yrs. She is gorgeous, intelligent, witty, hilarious, and product knowledge that make you feel like you driving. I walked in and explained buying in the future. Unlike other dealerships, she gave me a feature presentation, ample amount of time, and made me feel comfortable not like a commission check she wouldnt get on that day. I love the QX 80, will walk in next time to buy. Even if she s busy. I ll wait 3 hours for that 5⭐ customer service! Dont have the time to wait, get her card make a appointment, with that infectious smile you wont be sorry WOW!!!
Great experience buying my lease with Greg Charley. Excellent customer service.
Great service Dawn was excellent to work with she described everything down to where I understood the work they were doing as well as how long it would take for my repair GREAT WORK
Lexi was so amazing and helpful in helping me find my first car. She was very attentive to the features and more of the things I was looking for, and always strived to find solutions to any problems we ran into. I would definitely recommend working with her.
Always impressed with Adam and his high level of professionalism and understanding me. He quickly explained what other items I needed to consider and is always straight and transparent with the condition of my car.I prefer to work with Adam and appreciate his customer service, which is rare these days!!!Thanks Adam
A great deal from the team with excellent support from Nicole. Honest and transparent throughout the entire process. I will certainly do business with them again.
Go see James. He is so authentic and patient during the car buying process. You won’t regret it!
Cedric Harvey made the sales process (all done remotely) very easy. He even went above and beyond to deliver it to us. I was very satisfied with all aspects of the transaction and even the finance manager was easy to deal with. Not a high pressure sales atmosphere at all, and wanted to make things work for all parties at all times. Thanks Cedric!
I will never buy another vehicle from another dealership! Gregg Charley and the entire staff are super attentive. He went above and beyond to make sure my needs/concerns were addressed and we are extremely happy with our new SUV.
I was told my engine was completely compromised after they charged $160+ for 10 minutes of work to pull the spark plugs. Made no effort to do any further investigation after I asked them to just told me I needed to pay $6,000+ for a new engine. Decided to take it to another place. They tested the engine for 3 full days couldnt find anything wrong with it other than a little low on coolant. They drove it and held it under compression tests off and on for all three days. I have been driving it again since then for three weeks with no problems. Questioning if the problem they found was even legit.
We visited Nalley INFINITI-Marietta and met with Cedric H. What an amazing and swift transaction/experience. Cedric was super knowledgeable about these vehicle and made us feel comfortable. He was very helpful in our selection of QX55 2022. Great dealership and sales person.
Gregory Charley did an excellent job helping with the purchase of my new car. He was there to answer any questions I had. The experience went flawlessly. Everyone else at the dealership were all nice and made me feel great being there. Thank you to Gregory and the staff at Nalley Infiniti for great experience. I can’t wait to enjoy my new car.
I have bought many luxury cars but never had anyone know so much about Their cars and the competitors. Thank you Jeff! You saved me a lot of money on service over the years... and I love my new QX50! Go See Jeff Davenport if you want to be treated like luxury.
Excellent service and care from my service advisor, Dawn Bresko. There was a measure of care taken, even at the end of the day that I didnt receive at another Infiniti dealership, including the one 5 minutes from my home. I will drive the additional 35 minutes to get to this dealership.
Nicole and Evan were fantastic to work with! I didnt have a lot of time to spend at the dealer since I have a very hectic job so they got everything ready with the vehicle and financing ahead of time so that all I had to do was sign the paperwork. Doing business with people who value my time is extremely important to me and I was impressed with how hard the team at Nalley worked to meet my needs and deliver the car I wanted quickly. Will definitely do business with them again.
One of the worst car buying experiences i’ve had what a waste also pressured to come check out a car that was a hour away and wasn’t present upon arrive
My wife and I have never had such a good experience at a car dealership. Ramona Kerr and the Manager at Nalley Infiniti worked very hard to make sure we went home with the car we looking at. Awesome Job.
Jevon is awesome!! Very thorough and professional. Even under pressure he went the extra mile. He didn’t talk fast or try to talk over my head but took the time to make sure I understood everything that was going on. He even took time to go to bat for me with the insurance company to get my repairs covered! WHO DOES THAT!!! No one likes going to the dealer for repairs but this experience was fantastic from start to finish!! KEEP UP THE AMAZING WORK JEVON!!
Overall great service! I would absolutely recommend Ms. Nicole she will get the job done!
Nalley in Marietta is a great place to take your car, and I have done so for over 10 years. Very good work and they treat me very well. I always deal with Adam and he is wonderful.
I had a terrible experience. I scheduled an at-home test drive a week in advance which was confirmed both by phone and by text. Nalley never showed up and never called or texted me. I sent an email through their website and the sales person called me shortly thereafter. He made a half-hearted apology but said they had tried to contact me several times to reschedule. However, I have no voice mails or texts from them. They lost a potential customer and I will never do business with them. I told them this and I also told them I was going to share my experience, so here we are.
Experience was excellent. Team was efficientand pays attention to every detail, relaying what needs attention now and in the future. I like that they give you visuals so you can see the issue first hand and make an educated decision.Dawn was especially helpful in problem solvingmy non functioning car phone.I appreciate I can always rely on and trust NalleyInfiniti!
Today was my 1st visit to Nalley Infiniti of Marietta and I was totally impressed with the level of service I received by the entire team. Each Nalley employee greeted me with a smile, offered assistance and seemed to be genuinely concerned that I was taken care of. Mark, my service advisor, was warm, friendly and professional. He kept me updated through the process of getting my car taken care of and made sure I had transportation to and from work via the courtesy shuttle. Doug, the shuttle driver and valet was very warm, friendly and professional as well. It was a pleasant experience, riding with him, enjoying the conversation. Thank you to the folks at Nalley Infiniti of Marietta for putting your customers FIRST!
Cedric was excellent. He kept me informed, matched my energy and delivered on everything he said he would. He was knowledgeable, consistent, respectful, and honest. I would buy another car from him and will recommend him to others.
My wife & I had one of the best car experiences we’ve EVER experienced, in the history of buying cars.. At first we was a little skeptical about buying a used car from a dealer out of state, & not being there in person to examine the vehicle... However I will tell you it was the best decision we’ve ever made! Nicole did not miss a beat from the beginning till the very end. She kept us abreast as to what was going on from sales, to financing.. Nicole got us a great rate!! She made sure that the vehicle was clean, fully detailed, full of gas, & before leaving the lot. Our beautiful 2017 Infiniti QX60 was shipped straight to our front door.. In the condition EXACTLY as shown from the pics on the website as well as the pics Nicole shared with us by phone.. We’re ABSOLUTELY in love with this SUV.. ”My wife & I was very impressed with the quality of vehicle we purchased from Nalley Infiniti also with the sales and staff there. I feel a great care was given in seeing that we had a good price and low milage vehicle. I would highly recommend this dealership to anyone that wants to buy a quality vehicle. Nicole is one of THE best sales persons I’ve EVER witnessed.. Written by very Satisfied customers of Nicole & the Nalley Infiniti Family of Marietta, GA. I’ll recommend Nalley Infiniti to anyone who’s looking to buy a new or used vehicle stress free.. WAY TO TEAM! We are now FAMILY.. ❣️👌🏾😇
It has been a pleasure dealing with Nalley Infinity! First off, a big thank you to Jennifer Townsend who I was working with and had called me back when they got in the exact model QX30 i was looking for (1st one i had been looking at online actually got sold before i could come in the see it) but she immediately called me as soon as another came in. It was exactly the model I was looking for and i told her the pricing i was needing and the sales manager there came in with a great price and so we began to do the paperwork that same day.There were a few concerns I had with the car (it had been just turned in after all) and he and Jennifer were quick to take care of them and clear up my questions.Stasha handled the finance and was informative and helpful. Overall a very good car buying experience and i wish more dealers were this great.
They were very professional, I didn’t have to wait once so arrived for my scheduled appointment, I was made aware of promotions at the time and I took advantage of a buy one get one free Oil Change service. I didn’t have to wait long and received my complementary exterior car wash. I have no need to take my car anywhere else to get my Infiniti serviced. Awesome experience
I normally don’t write reviews but my experience with Ramona at Nalley Infinitely was so awesome, that I felt the need to share. I purchased a 2014 qx80. Ramona worked with us, and got us the price we wanted. She also took care of all the little things that concerned us with the vehicle. This was a very pleasant experience. Thank you Ramona!
Always great customer service. Its a pleasure doing business with Nalley Infiniti Marietta.
I was a first-time Nalley Infiniti customer last Saturday. From the moment that I drove up I was greeted by friendly, courteous staff.Adam, my Service Advisor, immediately put me at ease re: their ability to address what was going on with my vehicle. He told me upfront about my wait time, but it was an hour shorter than estimated. He kept me informed at each stage of my visit and clearly explained next steps and what was needed from me.They even washed my SUV returned it to me all clean and shiny inside and out. I was very pleased and will go back.
Horrible experience.Dealership sold me a car that was not emissions ready.I live 50 miles from Nalley Infiniti and i was asked to return to the dealership and again the vehicle was still not emissions ready after 3 days. So much of my time, mileage, efforts being wasted. Dealership broke GA law, selling a vehicle that didnt have a passing vehicle inspection at the time of sale.I have writted a complaint to CleanAirforce and will file legal action.
Great first time experience at this location. My first Infiniti vehicle and I will continue to let it be serviced at this dealership. Great assistance from Jevon who made me feel comfortable with this experience.
Nicole King gets a A+++ for her service and going above and beyond! She managed to find my needle in a haystack in this crazy vehicle market. I highly recommend reaching out to her for any Infiniti needs in the Atlanta area.
Nicole King has been nothing but amazing helping me purchase my car at Nalley Infinity. She went above and beyond to make sure my experience was simple and pleasant. I couldn’t have asked for a better Saleswoman! Definitely visit Nalley Infinity for all of your car buying need! (And ask for Nicole) :)
After sale and taking possession of vehicle after almost two and half weeks to deliver vehicle. They will not return calls or questions, also the vehicle had almost another 2000 miles on it. Bought it with the paper work saying 15430 delivered with 17103. Highly dissatisfied after putting 4000 down and paying 1200 to have it shipped.
My husband and I recently purchased a 2021 QX80 from this dealership, and we did it all remotely! We had the privilege of working with Cedric Harvey. I cannot overstate how easy the entire process was. Cedric was wonderful to work with and exceeded our expectations in the car buying process. It definitely has been the best car buying experience I’ve had to date. Would highly recommend purchasing a car from this dealership. Ask for Cedric!
Zach is my favorite service advisor. He’s always so welcoming and he does an excellent job. I appreciate his integrity and outstanding service each visit.
Update:The finance department called me and apologized for what happened. The apology was sincere. Though this situation caused me some frustration it was addressed in a very professional way. I believe that the mistake of the gentlemen who neglected to submit the cancellation form is not a reflection of the dealership.Original post:The worst dealership ever. I went in on 11/20/20 to cancel the fidelity warranty service, I filled out a form to cancel the service and I received the copy of the cancellation form. I was told that the refund can take between 4-6 weeks to show up on my account. It’s now a new year and I still haven’t received a refund so I decided to call the dealership, they weren’t any help, so I called Fidelity. I gave them my contract number and the lady told me that the dealership never submitted the cancellation form. Are you kidding me? So I had to submit my copy of the cancellation form directly to Fidelity and they said it could take another 4-6 weeks. I would not recommend this dealership to anyone.
Overpriced dealership on used vehicles..Honda 2018 sport all black with 35k miles and 2 Minor car wrecks was being sold for $24k.. across the street at ed voyles honda a new sport honda 2020 with no miles and no wrecks is being sold for $25k..do your research people..
I had such a pleasant experience at Nalley Infinity. Buying a car can be a long, stressful day but. Not only did Jeff D. make the process a little easier, he made it fun. I would 100% recommend Nalley Infinity Marietta to my friends and family.
Curtis is an excellent service consultant!! He had my service, wash and vacuum done in less than a hour.
Adam is always accommodating and quickly works to resolve my problem no matter how small. He is the best service advisor I’ve ever worked with. He values my time and treats me with utmost professionalism.
Adam is super nice and very helpful. I spoke to a female regarding my appointment and she was anything but helpful. No matter what I said or asked I got complete pushback from her to the point of me just ending the conversation to nowhere, calling back and asking for Adam. Also, if Im being 100% honest, yall also lost a sell of a car. Gary happened to call my place of work asking for a favor. I kinda jokingly said only if youd do me a favor. You see, my car was totalled and I had about 3 days to find a new one and a QX60 was what I had decided to purchase. I told Gary that I was in the market for a 60, not sure if he thought I was kidding, but he gave me his cell and told me to call him after I got off work. I did just that and left a message. I then called a bit later with no answer. Because time was of the essence, I then called Nalley and was on hold forever. I explained my situation and was told that he would call me right back, Nothing! The next morning I had 2 60s I planned to go look at (those dealerships actually called me back), one of which was kinda far away. On the way to this dealership, I decided to give him one more chance. I left another message on his cell and one at work and... NOTHING! Needless to say, I ended up purchasing a 60 at another dealership. To this day after 4 messages he has never called back. Too busy to sell cars I guess.
Zachary McClelland provided prompt and attentive service. He was very helpful in every aspect of the visit constantly anticipating what the next step was, and clearly articulating it to the me on what to do. He listened to the customer’s concerns. It is somewhat rare in the world to have someone show so much concern, empathy, and just anticipate everything you need. This kind of service is why I only service my car at your location. Thank you for being consistent with excellence in customer service.!
“Exceptional Attention to Detail” is how I would describe the staff and my experience at Nalley Infiniti. I have traditionally bought GMC products and never had intentions on changing that. But, the staff at Nalley Infiniti went to bat for me from the very first phone call and never let up.Extremely responsive over the phone, making sure to call back when they said they would and being as transparent with me on all the numbers and details. Gregory, Nicole, Brian, & Roland all displayed a balance of diligence and customer care that will bring me back to Nalley Infiniti for my next car buying experience. Thank you all for making the purchase of my 2021 Infiniti Q60 an enjoyable one and at the end of the day, that makes it all that much better when driving off the lot.
Once again, Bob Leyda was the man that helped me find a car. Hes great to deal with and truly appreciate him. This is the 2nd vehicle I have purchased from Nalley Infiniti and will go back again.The only slight disappointment is the financing department, but this will not stop me from going back to use Bob.
I came in at exactly at 7:00pm as they were closing. Nicole King was my point of contact and she went above and beyond to get me the vehicle that I wanted I appreciate her excellent customer service and attitude I will be coming back for sure thank you again for all your assistance.
Nicole was fantastic. This was my 4th purchase from Nalley Infiniti they make it easy!!
Was a little disappointed . I called made an appointment and let the person was talking to that I needed a loaner to get back to work. She stated she would let the service tech know and he would take care of it.I get to service department to get a recall done and first service on my vehicle. 1. No one is practicing social distancing nor have on a face mask. 2. Service tech did not have the loaner ready and tried to tell me that is should be able to wait on the vehicle. I explained to him that was the only reason I bought the car was for the ability to get a loaner when my vehicle is in the shop. He stated the sales person should have explained that its only if they are not busy, that I may not get a loaner even thought I requested it upon making an appointment. So I got the loaner and it was dirty. Returned to pick up my car and it smelled and Service Tech told me that they will vacuum the inside and they did not. They also did not reset my miles for my next service. So now Im getting warnings to reset the miles for my next service and it will not reset. Not too please for this being my first service on a new vehicle.
I had a great experience coming to this location and finding exactly what I wanted! Big thanks to my salesman Mr. Greg Charlie for making it all happen with the right numbers and made sure that my car had everything it needed! Even though I had went through with outside financing, completing the finance process was a breeze and was also given some good options on how to move forward with my extended family warranties. Very professional, Very friendly, Great Customer Service!
I visited the service department to have a recall repair done. I expected to stay an hour and have it done. They were busy, and to my surprise they offered me a loaner car. It was a nice car, too, a QX30. I was greeted quickly, and processed with professionalism. When I returned to collect my car, they even sanitized the driver’s area as I left. I had also asked for an estimate of other work and I received a pdf document quote In my email complete with pictures! I highly recommend this dealership.
I received excellent customer service from Mark, he answered all of my questions which helped me feel at ease and trust him with my car. He kept me well informed during the inspection and findings. Was not persistent when I decided to wait until my next service is due. Which was awesome! He also gave me a loaner which I was not expecting, I was able to get back to work and return at a later time to pick up my car. No missed work to me means money in pocket. Thank you so much for a job well done. I will come back to see Mark!
I have to give ALL props to Kendrick North. He has been my service advisor from the very beginning, and he is the BEST!!! He answers all my questions and concerns, and he explains everything so thoroughly. If my car needs to stay overnight, he makes sure Im in a loaner, and keeps me posted on what is going on with my car. He absolutely goes ABOVE AND BEYOND with his customer service. The Best!!!
Cedric H provided me with the best customer service experience! He was very professional, courteous, and supportive in my car purchase decision. He gave me some vehicle options with specs on each one and was very knowledgeable about the vehicle I chose. He was not an aggressive salesman and gave me free range to make my decision on the vehicle I wanted. I highly recommend contacting Cedric if youre looking for a vehicle, want someone thats supportive, patient, and knows how to get the job done!
Our salesman, Greg Charley, and his boss were extremely helpful to us in finding and purchasing the perfect car. I would recommend Greg to anyone interested in purchasing a new Infinity. He went above and beyond in demonstrating all of the many new features of the car and couldn’t have been any nicer.
James Pittman was absolutely fantastic in making sure I found the vehicle I was looking! He went above and beyond to ensure any concerns I had were resolved and overall I felt please with my purchase.
The whole experience was very quick and pleasant. I was able to test drive the car overnight. When I purchased the car, the process was quick. They also made sure that I understood everything. Also Larry was very sweet. He took his time to made sure that we felt appreciated while also getting us in and out quickly. We also didnt feel pressured to buy. Thank you for the great experience.
I always know my car is in the best hands with Nalley Infiniti Marietta’s service department! The technical expertise, fair pricing, and ease of service is unbeatable — thanks to my adviser, Adam, I’d never consider going anywhere else.
When picking up my vehicle to have it towed to another shop, the car would not open. One of the runners approached me asking if the key fob was broken and I stated that it worked when the car was dropped off. He said, well we changed the battery and it still isnt working. I exit my car and go around the corner where I see two men attempting to break into the car to open it. After it was opened, they popped the hood and asked MY tow truck driver to jump the battery with his jump box. NOT ONE PERSON offered to exchange the battery that someone killed at Nalley. Considering that this organization wanted over $11K to fix the car and they somehow made it worse than it was. If I could give you all a negative star that would be the rating.
I have been an Infiniti owner for a decade. Since moving to Cobb, I take our cars to this location for service. Recently my wife took her QX60 in for an oil change and filter replacements and was overcharged. Also no one was available for her appointment upon arrival, and the service tech Adam was rude and did not listen to her requests. I know she was overcharged because I usually take the cars in and know pricing. They took advantage of her. We called the service manager and he could not refund any amount (which is bs), but he sent us $100 Visa gift card. They lied about that too as the card only had $65 on it. I will also be in the market for a new Infiniti this summer, but will now be taking that business also to another dealership. This service department and dealership has gone completely downhill and permanently lost our business. Go down Windy Hill Rd. to Fastlane. The staff is courtesy and knowledgeable, and pricing is lower for the exact same service you will receive at this dealership.
Total reviews rating 4.6
199 Reviews for Nalley INFINITI Marietta 2023:
Review №1
2022-04-25I leased a 2022 Infiniti Q50 in February of 2022. On the day of my purchase I was unable to get my car detailed before leaving because the car detailers left before we wrapped up the sale. I was told to just bring the car in anytime to get it detailed. I brought the car in on a Saturday and was unable to get the car cleaned because they were short staffed due to people calling in. I was told to bring the car in during the following week. I brought the car in and they took it to the back to get detailed. When they brought the car back out it was still just as dirty as it was before. The person who did the job left directly after bringing my car back. So once again I would have to come back to get the job done. Brian Echols gave me a $300 credit for a service for the inconvenience. Not even a month after purchasing my vehicle my car began to run hot while I was out and I was left stranded on the side of the road until 1AM waiting to get a tow. I expressed my concerns to Brian and told him I didn’t feel comfortable continuing to drive a brand new car that is already giving me issues. He agreed to buy the car back from me, but since then he has been avoiding me. I’ve called multiple times and have left multiple messages and it has been 3 weeks since this incident and I still have not heard any update! I will never buy another Infiniti!
Review №2
2022-02-01Overall great service! This dealership provides splendid customer service. As soon as you walk through the door you are greeted by a sales agent. Not a long wait and my sales agent (Mr. Greg) was very knowledgeable and helpful with the car buying process. I definitely recommend!
Review №3
2022-03-30After shopping all over for a car i picked Nalley Infiniti Marietta! What stood out for me is that they did not make me feel overly pressured to buy from them. That was a breath of fresh air. Nicole was so helpful and understanding with my budget. She made my first time purchasing a car so easy and memorable! The car is amazing too! I love it! Thank you Nicole!! You’re the best!!
Review №4
2021-12-04Cedric and Roland took great care of me. They were both honest and upfront. Cedric put me in the car in was after and made sure I got the financing I needed. Great team!
Review №5
2022-01-24Great Experience with the Nalley dealership, made a great deal with us, was up front with all cost associated and with the extras available. Clean and professional staff and managers. Felt like the dealer was looking out for us, and overall welcoming and understanding of our requests. Will come back next vehicle.
Review №6
2022-04-19I walked in, unclear of what I wanted. James Pittman asked me a series of questions, got to know my needs and wants and introduced me the car I never new I wanted. I am in love with my purchase. I have no second thoughts because James was knowledgeable about the different models and was able to talk me through every finite feature. After the sale was complete, he even offered to set up an appointment to go over the features so I could optimize the technology in my car. Of course, I was thinking I don’t need a tutorial on tech in a car but this 2022 tech does require some bit of understanding; I will be taking him up on his offer. The thing I loved best about James, he was not pushy, he gave my husband and I room and time to process and make the best decision for us. Unfortunately, the model and trim I wanted wasn’t in so there was a slight wait but James stayed connected and gave me updates frequently. When baby came in, he was genuinely excited for me. Oh and he is pretty cool, super witty and smart- I guess that’s just a bonus.
Review №7
2022-01-30I am always satisfied with Nalley Infiniti service. My service advisor, Kendrick, is wonderful. He explains everything and lets me know what the costs are before making any changes or repairs. He is honest with me and tells me what my car needs or what can wait a minute if I cant afford at that visit. I appreciate that.
Review №8
2022-01-22The 4 instead of 5 stars is because the shop appeared overbooked and therefore the personalized care was lacking. Everything else was great. Car is working well. Advisor did her best with the amount of work on her. Grateful for courtesy car since it took several days!
Review №9
2022-02-17Today, my husband and I went to Nalley Infiniti Marietta to purchase a vehicle. Ive never had such a terrible customer service experience in my life. We were dealing with Romona Kerr and expressed strong interest in a car, telling her we would be willing to buy it immediately in cash. Every step of the way, she rebutted us, claiming that they dont do deposits. She knew there was another buyer coming in 15 minutes while we were seated in her office, it turned out. She never informed us after I had asked her what I needed to do to get it off the market, and she suggested I create a credit application on an app... she claims shes been doing this for eight years. What in the world is the point of a credit app for a car that youre paying cash for? If that tells you anything, she never bothered to email me the information I needed to even apply and lock it in, and I phoned her to no success after we had left. To be honest, Ive never encountered a vehicle dealer who turned down a cash-in-hand customer. After she actively did not answer my calls, I was in the process of purchasing the automobile online and was about to complete the transaction when my husband decided against it because he wanted to make sure the salesperson received credit. That was the biggest blunder we made. We ended up returning to the dealership a few hours later to make the purchase and inquire if she would’ve been given credit if we purchased online. Thats when she acknowledged to not providing me the information or returning my calls because someone else, who came in 15 minutes after we left, had bought the car. It amazes me that she didnt inform her management that the person who was on their way to save his trip because the car already had a buyer. Romona Kerr has no sense of urgency and is incapable of advocating for herself or her clients. If you really want to buy a car, dont do business with this individual.
Review №10
2021-12-15Nicole is an absolute God send…she has taken very good care of me and I am so happy with my vehicle! It is more than I imagined!! Her follow up and care enhanced my feeling of family. Thank you!