Nalley Lexus Roswell Service Department in Roswell

Review №1

2022-06-06

Came in for a 15k mile service even though my car was at 13k miles, a month after the service maintenance alert showing on my car & haven’t been able to contact anyone at Lexus about this issue for days, despite leaving messages.My first couple of services took 2+ hrs, this recent one was quick but did a terrible job because maintenance alert won’t go away, on top of that a new service date sticker was not left on my window as usual & it actually looks like the previous sticker was removed and reapplied.

Review №2

2022-05-15

LOVE THE SERVICE ADVISOR AND THE THE DEPARTMENT IS OFF THE CHAIN VERY MUCH PROFESSIONAL ESPECIALLY BANNON KEEP UP THE GOOD WORK NALLEY LEXUS OF ROSWELL SERVICE DEPARTMENT.

Review №3

2021-07-21

First off I would like to say I LOVE my car. I recently purchased a Lexus RC 350 AWD. It handles amazingly and it capabilities surpassed my expectations! I came to Nalley for a routine service and the experience was flawless. Everyone made me feel right at home. The tech told me it would be about an hour so I decided to grab a bite to eat. Upon my return I joined the rest of the proud owners in the lounge. It was equipped with plenty of comfortable seating, t.v.s and even a pristine pool table. It wasnt long after I sat down that I was told that my car was ready. It drove like a dream!!

Review №4

2022-01-24

I had to go to the service desk to pick up a part. I received immediate assistance. The personnel were very pleasant and I was pleased with my service.

Review №5

2022-05-23

Outstanding service outstanding care of my vehicle thank you once again.

Review №6

2021-04-28

4-28-21 ANOTHER REMINDER - DO NOT DO BUSINESS HERE. THEY LIED TO ME THEY WILL LIE TO YOU. Thats not the worst part - they would not answer my calls or even call me back. Ive had much better luck since with Hennessy Lexus not that far away. Stay away from Nalley Lexus Roswell. INCOMPETENT LEADERSHIP!12-30-20 JUST A REMINDER HERE - THESE PEOPLE ARE CROOKS. I made the mistake - please dont do the same. STAY AWAY!10-12-20Pathetic here folks. Avoid buying a car from Nalley Lexus Roswell, and if you do buy a car from them, please dont get it serviced here!! My Lexus was serviced on June 25th and my service advisor was Mohamed Barry (Ive come to find out Mo is no longer an employee). Part of my service was suggestion to replace all four tires and I agreed to replace them all after a conversation with Mo and him explaining I was eligible for a 35% Michelin rebate - which would ultimately offset the cost of new tires. Mo explained that the Michelin rebate (several hundred dollars) would come by mail to my address, and if it did not come in 60 days to reach out to Nalley Lexus Roswell. Fast forward - the rebate check from Michelin never came so I reached out to Nalley Roswell on 8-29-20 and six times since (including today 10-10-20). Ive left messages with multiple people in the service department for a month and a half including the so called service manager and nothing. Crickets. I cannot speak with anyone other than the receptionist. At this point, I am almost certain the rebate was a scam. But, the most disappointing thing is that I havent been able to speak to anyone in the service department for over a month. If they did it to me they will do to you! They sold me expensive tires with the promise of a rebate to offset the costs. I bough my vehicle back in 2016 from this dealership and have spent thousands of dollars in service since to be treated like this? I am a very reasonable person and its just very disappointing. Like I said, if the rebate was a misunderstanding or something went wrong - fine - disappointing, but things happen. On the other hand, the fact that Ive been calling for a month and a half and cant get a call back or speak to anyone is inexcusable. Incompetent leadership or just plain crooks are the only explanations at this point. AVOID AT ALL COST!!!! They did it to me they will do it to you. Shadiest dealership in town!

Review №7

2020-06-11

Came in to get a rattle diagnosed. After an hour wait, they came back with a bill for $10k if I wanted to fix all the other issues except my rattle. But they told me they needed to charge me $300 to specifically diagnose the rattle because it would require two mechanics to determine the root cause. Thanks for wasting an hour of my life. This seems to be a common practice with this dealership. Unethical and sleezy... Everything youd expect in a car dealer.

Review №8

2020-09-08

Mr. Hassan Mahmud was very professional and courteous which my experience. He took time to verify al my inquiries about a vehicle. I’m very pleased with his service

Review №9

2022-02-06

Quick fair and was the best purchase experience I’ve had.

Review №10

2021-09-07

Always helpful and great customer service as far as my personal experience goes