Kerbside pickup
Yes
NAPA Auto Parts - Genuine Parts Company in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 404-622-6272
Site: https://www.napaonline.com/en/ga...
Site: https://www.napaonline.com/en/ga...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–6PM
- Sunday:9AM–5PM
NAPA Auto Parts - Genuine Parts Company in other cities:
Comments (113)
It started with Natalya going out of her way to help me out and get the right parts for out airport fire rescue truck that was down, then Charles patiently helped keep me updated as there was an issue with corporate processing the payment, and John helped to get it remedied, thank you Napa of Atlanta Georgia Team, keep up the great work and positive attitudes!God bless,
Tanishia did a wonderful job at serving me at the auto parts store. everything i asked and had questions for she was helpful with.
Ladies you do a great job.
Tanishia is AWESOME! She is patient, thorough and provides GREAT customer service!
Tanishia is very nice & helpful. Whenever I come in to your store, she helps me find exactly what I need.
Called ahead to check price and availability of distilled water. Was told they had one jug in stock. When I arrived, I was told they dont stock distilled water. They had given me the price for battery acid. On a positive note, the staff are very friendly and helpful. This was most likely an isolated incident.
As far as NAPA locations or big parts stores this one is pretty solid. I buy from them pretty regularly and the parts people there are more helpful and knowledgeable than most parts guys. Selection in store is very very good and they can get most things same day if they dont have them on site. Im always pleasantly surprised about some hard to find part they can get to me quickly. I only took off a star because in all my dealing I have a had a few negative experiences with a very rude associate. Overall these guys are my local go to when I need parts fast.
I was in last week and Taneishia helped me with blades. She was so awesome changing the blades for me.
Super unhelpful with my problem. I needed a tool to remove locking lug nuts from the truck I just bought and after standing around for 15 minutes there was zero attention or barely an acknowledgment.
The auto parts are high in quality. I have purchased a battery and brake pads to name a few. Very reliable. The representatives are knowledgeable of the products and provided great service.
I want to extend my thank you to John for his excellent above and beyond customer service. Yesterday was a very frustrating day for me. I was seeking a very specific brand of oil for my car. Initially I stopped by the McDonough location and the item was not in stock however the sales person called the Pryor street location to inquiry about the oil. She directed me to drive to the Pryor location however she had asked for the wrong item. Needless to say, it was very very frustrating after a long drive from McDonough in evening traffic only to find that shed asked them to hold the wrong item. Nevertheless no matter how frustrated I was to find this out and wanted to let them know about it John remained calm and professional throughout. He phoned the supplier and the main office in Norcross in an effort to locate the oil however he was still unable to locate the product. John went above and beyond to satisfy me as a customer in the midst of my frustration. Great customer service please continue . Great spirit and remained calm throughout . I cannot say enough about John.
Went to napa on Pryor rd to buy a part. They didnt have it in store I was told if I pay delivery fee it will come next day. Next day came to pick part up it was the wrong part. I was told I cant get refunded now they want more money to order the part again. The lady manager was no help all she could say is she sorry.
Napa had the part that we need it after calling three different auto parts stores. we are so grateful because we were stranded and had to leave our truck overnight. we did not have the proper to northern auto parts store that we stopped atso we had to come back this morning and it has been very easy to remove the part after going to Napa.
I will go here every time to get my parts those employees John Sabrina the young lady dajuan and Jonathan was so professional very helpful I think they deserve to be recognized for again they had a perfect group to serve in that store
Was picking up something for a friend, they have what they were supposed to have that the packaging somehow came open so it was missing two of the fuses, two out of three which did the person absolutely no good, the store did not charge me for the product but the product was useless anyway without two of the fuses and there was only one left in the box so .. I dont think they did it intentionally but I was upset because I was the middleman and there was not really much that I can do
The store didnt have anything that I needed and the prices are absolutely outrageous they need to look around at other store prices and fix their own.
They mix paint to match factory color.Its an exact match, I Love It! I didnt kno they did this in store. Swift & efficient, it took less than 20minutes
These guys are so helpful. You can tell they really care. Even the new smiling faces are eager to help.
The Counter mechanic gave excellent customerservice. Great price for my part and valueless installation information. It was a pleasure as always conducting business with the NAPA Auto Parts company
Terrible customer service I called twice to get some prices and was placed on hold for 10 minutes. Not good at all I spend money there a lot and I feel I shouldnt be pushed to the side. NOT good for business.
I bought at one and a half ton jack for $35 AutoZone wanted $85 on a clearance that was a real good price I really really like that and I got a Quality quality Jack
Absolutely love Tanishia!!!! Best customer service..love it when women are in automotive!!
Lol,if John not working or available,just walk out,cause the rest dont have a clue about parts
Nice clean store, nice Staff to dated. Glad to see some great changes to this location.
Very organized store and knowledge staff. That’s important when you’re looking for something specific or information. Not like that everywhere.
Tanishia was very helpful, and it was great to meet her!
Clean and organized 👌. Knowledge about their products is on the short end of the stick. Its best to know what you need before you get there.
Sabrina is horrible...she need some more customer service training. And I will be contacting corporate office Monday morning
I only go for the auto Paint, but the paint mixer Darius is very friendly and takes good care of his customers. He always mix our paint at On & Popann to perfection.
Great customer service and had my part when no other auto parts store had it 🤠
The customer service that I got from a manager named Jonathan was Way Beyond poor he needs to be retrained all over again telling me that hes not going to lose his effing job because Im asking him about parts that I need for my car I would not be coming back there again
Not sure about the safety of this part of town, but the guy replaced my signal light for me no extra charge :) way cool
Great auto part store, very detailed, staff is friendly and they work with you to help find what you need.
I got the part that I needed and was in and out in a short amount of time. Sales people were very helpful also.
Very helpful. Knowledge. Professional place.
Great service, they didnt carry my part.
The customer service was verybad and they gave me problems with returning a part that they messed up on!
Tanishia was very helpful. Thank you for all your help!!
Always get good service when I buy parts here..And they have quality parts.
Great customer service & parts ordered on time.
Great place, staff is professional and knowledgeable
Doesnt look like much on the outside but theyre very nice on the inside. Employee helped me without a purchase!!
Though it maybe 30miles from home its worth the drive for great quality parts
Love this place. The staff very knowledgeable and super friendly
Always helpful, Very informative, this is the part store you want to go to !!
Awesome service! Knew exactly what I needed and even helped install!
Best place for car parts with a knowledgeable staff
Theyre competitive when it comes to auto parts n supplies, and they are close.
Mr. John the Best very helpful, knowledgeable, listen, and explained return procedures.
Q quality Parts at competitive prices
Great friendly people that are helpful and make you smile
Very helpful, they always have what I need.
A pleasant environment with a very helpful cashier.
Very helpful and friendly love the customer service
The Gentleman that helped me, Kevin was such a blessing
Great customer service
You need it they got it 99% of the time
Great store for all things that move.
Napa Auto were very good
Auto parts that I need it at a fair price
All ways have what you need great staff.
They pretended to know, what I needed to make a sale
They have the parts you need here.
The girls that work here are thick than a mug!
Good customer service.
Very helpful people. Napa is the best.
Love the customer service great staff
My favorite auto parts store
They didnt have brake grease..
Great customer service 👏
Nice big store and nice people
Napa know how?? 🤔
Quality parts at a quality price
Poor customer service
The Best American Auto Store.
Got just what I needed
Good job at mixing paint
Had parts and should me the instructions
Always a good experience!
Great Customer Service 👍👍
Great custmer service!
Jonathan was alot of help
Great customer service
Very helpful employees
All agent was helpful
Their people are fantastic
Helps you get what you need
Good courteous service
Above and beyond service!
Parts when you want it.
Helpful people
Ok
Good Services
Great service
No complaint
Low prices
Love this place
Excellent
Very helpful
Very helpful
Knowledgeable staff
Knowledgeable
The sales woman who helped me was very rude and obnoxiously did not wanna do anything. Asked if she had a part and she did and I ask to see one of the two she had. She then advises me she will just make one trip to the back as her coworker was going home and she would have it by herself. Sounds like a staffing problem to me and Im not trying to here all at as Im a customer that needs to buy things behind that counter sdcc o if you dont like walk I would suggest you find a desk job so you dont have to walk and help the customer. Maybe they should get a motorized chair for you so you can do your job you was hired for with out complaining to the customer that has his on car issues to worry about. Lose the attitude and quit complaining, find yourself another job so you can be happier. Good luck with your future endeavors.
Total reviews rating 4.4
113 Reviews for NAPA Auto Parts - Genuine Parts Company 2023:
Review №1
2022-04-29The time is 6:55pm and they are costing Napa last minute customers by closing early and he gonna wave like its cute.
Review №2
2021-12-02Having been a regular TRADE customer of NAPA for many years, always choosing them as my first stop shop for all my parts requirements, not just because of their competitive pricing, but for their excellent customer service and their eagerness to go that extra mile to source the parts I needed.Having relocated to Australia a number of years ago, I really missed the NAPA experience. Imagine my joy when it was announced a couple of years ago that they were establishing their business model here in Australia.Sadly my excitement was short lived as although the NAPA name is over door, there is absolutely nothing of the NAPA culture inside the premises..Particularly at the auburn branch in Sydney where almost the staff are incompetent and disrespectful and the manager is positively rude…. Sad to say it, but NAPA Australia is not the NAPA I know from America.I feel truly sorry for the shareholders as I feel their money has been badly invested..
Review №3
2018-05-04I ordered some power steerring hoses from here. One the had in stock the other they had to order from their warehouse. I gave them wrong info for one hose. I realized thst upon picking up my order. No problem! They ordered the right one for me & I picked it up a couple of hours later. Great customer service & knowledgeable staff every time Ive been there. Ive visted thisd store several times in the past couple of months.
Review №4
2021-12-15I love going to NAPA. Mr. John is a keeper, his customer service skills are genuine. He deserves a big raise.A WOMAN WITH PURPOSE
Review №5
2022-04-27Super nice service very knowledgeable and helpful very much recommend this place
Review №6
2022-07-09Great help and service fast and friendly.
Review №7
2022-05-22My part came on time, actually was the only place to help because everyone else was soldout
Review №8
2021-08-19I went to this store with my cousin and Taneishia was SO helpful. We will definitely come back, hopefully when she is working.
Review №9
2021-08-19Tanishia is the best for all of your auto part needs! I followed her from her last auto parts job because she gives the best advice and customer service!
Review №10
2021-08-19Tanishia was a big help and was very friendly. I got wipers for my car and they are the best. They are going to last for years thanks to Tanishia.