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OfficeMax in Austell
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Location on the map
Austell, Cobb County, Georgia, US
Payments
Phone: +1 770-739-5000
Site: https://www.officedepot.com/stor...
Site: https://www.officedepot.com/stor...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–7PM
- Sunday:10AM–6PM
OfficeMax in other cities:
Comments (109)
Friendly staff. Easy to follow instructions at the self service area. I was in and out really quickly!
💚 The worst place ever!!!!! Ive been here twice on two separate occasions and the laminating machine is never hot!! I called in advance today to make sure I didnt have to wait. The employee told me to come at noon. I arrived at 12:05 and she said I would have to wait 2 hours!!!! I left!! I was there to laminate a poster of my son who I loss to suicide and they didnt even care!! I will never go to them again!!
I always find what I need at this store and the staff is always helpful and attentive.
While they did price match, their pricing on the shelf was significantly higher than everybody else for ink cartridges. Their selection of ink cartridges was disappointing as well.
Customer service very poor; just pointed toward the department in question. Also, alternative payment options should be in place...96 cents on a charge card is absurd!!!
Outstanding store. Kelby found the item I needed quickly. In and out in a matter of minutes. Nice store!
Im able to get products for my business needs at a pretty good price.
Great customer service, affordable service, Clean Job!
The associates here are helpful knowledgeable on their specialty within the store. Very likely to come back in the future
Customer service rep was absolutely ZERO help. Placed an order Thursday (2/18) for ONE certificate to be printed on 110 card stock, went up Saturday to pick it up and was not ready, called on today (2/22) and was told when you place the order online it can take 4-7 business days for the order to be ready. I use Office Depots all over GA and AL for work and have NEVER heard of such thing! When asked if they could check receipt of my order, I was told they could not as they currently had a line. I’ll be sure to take my business elsewhere. Absolutely ridiculous!
Love this location. Xavier helped me look for my canon laser printers toner cartilage. He stopped what he was doing and looked high & low on the shelves and offered to have the items shipped to my home. The other sales consultant, Witchel, stepped in to help as well. As a team they ordered my items and Witchel explained the difference in quality of items I could have ordered. I didnt feel rushed. I appreciate them for putting customers needs first, and working as a team to get the job completed. During this pandemic a nice gesture & great customer service goes a long way and is never over looked.
Terrible customer service. Came in the store at 9 am for fax. At 9:15 no service.
You can get good office supplies, and furniture for your business.
I don’t know if the drive up employee was having a bad day or what, but they did not even care to check to make sure this was the order even being picked up. He was rude and did not acknowledge anyone when being spoken to. I also think it’s a very bad look on office Max’s part to have an employee just drop my pick up order in the back of my vehicle this way. It should have been put in a bag or a box, plain and simple.
The fastest experience I’ve had in this place. The girl Isabella and the tall man were so nice and sweet . She did my labels so quick I was shocked mostly because she told me she just started working there that’s why I don’t know her that well. Good customer service and conversation. I’m very pleased with this location and willing to drive a little extra. Both of them need some type of promotions
Wow! Whomever is working the print shop this morning at Akers Mill in Atlanta was so rude to me. On two different calls! The first call I was made to feel like I was an inconvenience. I called back for a second question, as I was rushed off of the phone on the first call, she was even more rude acting like she did not hear me and hung up the phone. Great start to a beautiful Saturday, as I am trying to use your services to do something nice for someone in need.
I went to fax off papers for my mom. The fax is very slow. About a min a page. I had 20 pages and $28 later. Go to the library if you arent in a rush.
Dont GoThey have display but no copiers to buyStore not fully stocked
Picked up some prints. Mark provided excellent, friendly service and answered all our questions. Kevin at checkout was cheerful and most helpful. Will always return to this location because theyre great.
Love this store, everyone is so nice and they let me drop my fed ex packages off without having to wait. Always helpful and polite. Can’t say enough good things about the employees there:)
Droze and hour here to pick up my order I did online just simple copies of paper just for them to tell me I have to come back in the morning its not ready yet wasnt assisted and was inconvenient
Great salespersons and manager.
Not enough people work there. I went in to buy a printer ... had to go to Walmart because no one was available or willing to assist me. They didnt have much inventory on the floor - frustrating. The check out folks are friendly but the employees working the printing area are very chilly.
I am here at the moment and I have been waiting for almost 25 minutes to get a copy made.This is the second time that I have visited this store recently and both times it was a long wait.It seems that there are not enough employees to handle the customers. In the past, when I have frequented this store, there have been two employees and service was much faster and efficient.
Most of time they take too long to serve you, last time I went to get some copies I requested 500 copies I think The guy was to lazy that he decide to give me only 240 he tough maybe she won’t notice but I decide to count every single copy so I went back I made a complain about it and looks like they did not care that much but definelly this location has a terrible service
Unbelievably long wait at the print center. Only one girl working at the print center, and the manage looked over, saw the 6 customers in line and went back to the office. When an Assistant manager came over, they dropped all of the customers concerns to discuss a scheduling issue for the next week. The girl doing the design work seemed interested in listening to the customers but was so slow that it was a waste of time. I waited for 40 minutes in line to get one small notebook spiral bound. Just unacceptable.
This stores is trash so unorganized, Barely enough employees, Management everywhere the company even think they are helping and tries to show up here and their which is no help, The chain of stores are horrible in general
This location is always so understaffed. I have walked out many times because I couldnt get anyone to check me out. Now, I have tried store pickup 2 times and both were not right. The workers are trying, they are always nice when I actually see them. They need to hire a few more hands.
During my visit here. I witnessed many customers leave disappointed. Either their order wasnt ready or the new store machine didnt have ink etc. My visit took 3 hours. More training is needed especially in the printing dept.
Well...my husband had my birthday present sent to them. He went the one on Atlanta and they didnt have the canvas he wanted the picture on..they called East West store and apparently they have it. Ok, no problem right...wrong. He is in a rock band and he had practice for a very important show coming up. The YOUNG lady said she did not have an order (in which he had already paid for) so he had to call Atlanta store and all she had to do was to check her email. The girl didnt know much of what she was doing and long story short...he was 1 hour late for practice because of her negligence and helping other people making him wait. Me, I would have just about exploded to her..and I am not that type person. Get people that care and know what to do.
Again, we left frustrated and mostly empty handed. Was told the wait would be long for a price on an unmarked item since there was only one person doing that today and the store was under staffed. After waiting way too long, left without it. Wont waste my time there again.
I call ahead for a specific product. The chic even puts me on hold to ask a manager. She comes back and say they have it, its between $6-$15. I drive 20 miles out of my way for this product. I get there, its raining super hard and their parking lot is flooded ,so not only were my pants soaked...THEY DIDNT HAVE THE DARN INK!!!!!!!
I went to buy another name and number stamp at the Lithia Springs location, I was advised that the stamp machine was broken. The store suggested that I go to the Austell store, I had them to call the store to make sure that the stamp machine wasnt broken. Once that was verified I drove to the Austell store and once inside they have the red stamp that I needed. I had to get a bigger stamp in green.
Waited for 15 minutes at the printer counter without ever being acknowledged. These people are obviously here to collect a pay check and go home bc they definitely are not here to service the customers. Will never return. Take your money and go somewhere else.
Terrible experience here at this location. I ordered some business cards and they were made with some errors on them. The supervisor refused to make any refunds or issue any credit at all. The only thing offered was a 50% discount on a new order. When I returned to make the new order they did not honor it. I will never return to this location or any other Office Max with my hard earned money. I will discourage anyone to shop here if this is how they treat their customers. I will be taking my business to Office Depot or any other for my business or personal needs.
Really impressed with this location. I ordered a desk online and received an email stating that it was ready for pickup an hour later. When I came to pick it up, I was helped immediately and they even loaded it into my vehicle for me.
Service center? Be ready to wait forever. Manager doesnt even care, theres people waiting that long, he has an excuse for it.
Printer wasnt working. It seems when your busy is almost 100% of people wanting special printing, the printer should be checked every day The 2 stars instead of one is because the staff was nice.
The only person that is helpful is Dominique... She was the only one at the service center and had a line full of people and no one came to help her. She works with a smile on her face and seems to be the only one that provides excellent customer service
OfficeMax had the ink cartridge for my Canon printer.
Self service print stations are well maintained. Store is kept clean and tidy.
Quiet, calm atmosphere. Great customer service, these people take their time to listen to your concerns and your wishes before doing it the way you want it. Thumbs up!
They are short of staff and also they don’t care the number of people waiting on the line The black lady try to be fast but the work load is toooo much for her you all need staffs asap
Belle was awesome! It was crowded but she made my printing experience peaceful and she did a wonderful job. Thank you some much
The clerk remembered me from before and that made it a very personal experience. He was great. A happy guy to be around. Kudos!
This is the slowest office max I have ever been to. They don’t get a lot of traffic but the employees are so slow. I only wanted to fax some documents and I was in line for almost an hour. Terrible store. They don’t care.
Not only was the customer service great, but after purchasing a chair in a box much bigger than I am, a young gentleman even put it in my van for me. Now, thats Customer Service.
Went to purchase binders & was happy to find a good sale on them. Store is clean & well stocked.
Did not have but 4 Canon printers and no one available for assistance. Other than that everything was fine.
Waited 20 mins just to get one page printed in black and white and they were unable to complete this simple task. Never going back.
No customer service... are they depressed or unhappy?
Great to send and receive faxes, make copies. Staff is helpful and polite with all customers!
Very helpful customer service, they went out of their way to ensure that I got exactly what I needed.
Terrible customer service. I used to go there to print documents on a regular but after today Im taking my business elsewhere.
Everytime I come in here the staff is always slow and takes thier time about helping me. This is the exact reason I dont like to come here.
Came here to purchase two basic office items: a locker shelf and erasable highlighters. They had neither.
Thoroughly happy with the service provided by Ms. Maya at the copy center and with Mr. Terry Holmes service as well.
David was an excellent help to develop a poster I wanted and Nikki was spectacular ... Thanks Office Max
They need one more behind the design and print center at all times and quit forcing the one to do everything herself.
No one offered to help. Wandered around for about 10 min before I found what I needed. Did not see anyone to ask except the cashier who was busy with other customers
They were friendly and took the time to do my laminating job right away. Only $4 too
The service of this office is too bad the machines do not work correctly ask for help and do not give a corresponding help nor the time I was waiting for 15 minutes to attend to me and did absolutely nothing The place where the workers are working is also dirty
Worth it to go out of your way to another store to avoid total ineptness of this location. Would suggest a location near Town Center.
Could not or would not help me find a laptop. Just too many. I needed to go shopping on website myself.
Great and knowledgable staff. Took me right to stuff I needed! Will return.
Office max has everything you need as in supplies and other things. You can go there for school things and they most likely have everything
Helpful staff. Good selections of computers printers and much more.
Staff was talking to each other. Cashier was having system issues with every transaction
Good people work here who are professional and knowledgeable of their products.
Long waits, attitudes and horrible customer service ever since Andrew, Bell & David left.
The cashier was awesome! He was so helpful.
Nicely stocked inventory of supplies. Great impulse items too.
Great customer service always very helpful
Very polite staff but extremely slow!
Excellent print center. Always fast and professional.
Short staff get all the copies u need 20 cents or less
I had a very good experience thank you so much
Great customer service at the Print Center!
You let people fax their own stuff. OMG!!!
It’s an OfficeMax. It’s still open. What do you expect?
Older store but the customer service is great!
Their in store inventory seems slim
T he employee was very helpful
Horrible customer service and way too expensive
Helpful staff, always a good visit!
Nothing to write home about...typical office supply store
My visit was nice and helpful
Under staffed , needs new management
Excellent service and personality!!
Great customer service!!
Nice and friendly staff.
Good store supply.
Got what we needed quickly.
Good customer service
Service was excellent
Great service
Great people
Excellent!
Very helpful
Total reviews rating 3.7
109 Reviews for OfficeMax 2023:
Review №1
2022-05-233 employees and neither could help tell me if there was a scale in the store to weigh a shipping box. I was in line behind 2 other women and the employee walked 50 ft to the opposite end to help another customer when it was my turn and she never addressed me (just a moment, be right back - Nothing!) Dont mark your items for a penny and leave them on the shelf and then tell customers you cant sell them for that price. Educate your employees. No one wants to hear I dont know. Go check the print desk They should check the print desk and come back with an answer. Clear reminder why I dont shop there besides the high prices.
Review №2
2022-05-175 stars for Jeremiah!! I needed about 500 copies real quick and was fortunate enough that he was the 1 behind the counter! And YES a smile & excellent customer service is ALWAYS appreciated. Thank you Jeremiah for efficient service with a smile! 😃
Review №3
2022-05-31I am grateful that I was able to shop locally for my home office supplies. I went early and was first in line at checkout. Unlike a previous online experience, I KNOW that I got the high quality product I was looking for. Thanks, Office Max, for being there.
Review №4
2022-06-01Not lazy. Willing to take a phone call and walk over to a shelf and describe what he thought I needed--he was right. Understood exactly what was needed without the delay of ordering and receiving by delivery.
Review №5
2019-12-18Horrible customer service and they dont know how to help anyone. I have done what I need sone several.times and these people just need to be trained better than they are. Im so tired of going into places to get help and not get it. You have one job ... help people. Do it!!
Review №6
2022-04-20The store itself is good for emergencies but overall they are always short staffed & out of items. The tall manager has always been the BEST! but everyone else just seems to wing it. lol The print area is a nightmare & has been for years. staff over there really dont really know wht they r doing & they wing it too. lol I suggest people look else where. I use BCP print shop & amazon for my supplies.
Review №7
2022-06-17Easy & faster way to send documents to print out state. Super private and secured. Just write the person thatll pick up document.Thank you.
Review №8
2022-06-15The service was fantastic! The associate was extremely knowledgeable, helpful, and friendly! Great selection at a great price!! You will not be disappointed!!!
Review №9
2021-11-19Sherma and Mark are literally gifts from God. I had my first paid photo event the 13th plus it was my birthday and the made sure my business cards came out right and were ready to get passed out like communion cookies.
Review №10
2022-04-19I use OfficeMaxs copy service all the time. Its very easy to order online, fast turn around, and reasonably priced.