Staff wear masks
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Comments (180)
My Mazda Miata needed a headlight bulb. Seems simple but with such a small access area I decided to take it here. Tom gave me a quote on the phone and I dropped it off during a very busy time.James handled the work perfectly. Tom and Ron were great. And my final charge was 1/3 of the phone quote I originally received.We have recently moved back to the John’s Creek area and will definitely be using the John’s Creek Pep Boys in the future.
Rick was an amazing and helpful employee. Went the extra mile with everything. So blessed to have him working today.
Great customer service. I had an issue with my signal light and Rick at the front desk was super helpful and courteous!
Used them last year for getting my car tires replaced and they did offer excellent price and decent service.
Tom Charles helped us with our flat tire. He was professional, friendly, and gave us an estimated time that the car would be ready. We instantly had confidence in him. The car was ready on time, and we are very happy with the results!
Reco was top-notch in handling my Honda. I just love how these guys take you! Will be back!
Rick was hands down the most helpful person I have ever met. Was polite and made sure we had everything we needed
Charles (I believe that was his name) was lovely to work with. Helped me find the right bulbs to my 2001 Frontier and helped me put wiper blades on my car. One of the blades was broken and he went to get a new one. Helpful and courteous. Great experience!
I had a wonderful experience at Pep Boys. John, was very helpful and insightful. He was attentive from the beginning to the end of my service. I brought my car in for a major job, my timing belt needed to be replaced. I was nervous about trusting auto mechanics because of my past negative experiences. However, the service I received was superior. This team repaired my car in one day with professionalism and care. Way to go. I highly recommend this location.
The best customer service Ive had for my car! Joseph and his team went out of their way to fix my car despite not having the ideal parts for my car. They used their savvy skills to come up with creative techniques to resolve the issue when they could have easily taken advantage and upcharged me with an expensive service. This proves their honesty and loyalty to customers, and I will definitely be coming back for future services and recommending them to others!
Tom & Charles were extremely helpful! They helped me out on my trip when I encountered some car trouble. Definitely recommend them if you are in the area and need help!
These guys are great!!! I ran into an issue with my trunk not latching properly yesterday and then would not stay closed. My quote from the dealership was almost $400. I was calling around trying to find a lower cost solution and John answered the phone at Pep Boys Johns Creek. He told me he would be happy to order the part and schedule an install but highly recommended I simply drive over so he could have a look. Despite being extremely busy he helped me right away. John quickly assessed the problem and went to work. He removed the existing latches on my vehicle and re-installed. It took 3 adjustments until he had the perfect fit. My trunk is fixed and saved me $400!!!!! You have gained a new loyal customer.. Thanks John!
Had front end work done on vehicle. The tech James did an awesome job. Now my car goes down the road straight and I don’t have to worry about the front end falling apart.The new manager Ray is very friendly and put me at ease right away. He is awesome .
I had to go to a funeral out of state and the guys were so accommodating. They didnt have my size tires but they were able to get them in under and hour. I was in and out in less than 2 hours! These guys rock! 10 out of a 10!
I just experienced a level of honesty at pep boys that Im not sure I ever have before. The other day I noticed my rear tire was flat; found a screw near the sidewall. Filled out and drove over to Pep Boys. Told them to just do two new tires on the rear since the screw was probably too close to the sidewall and that I had already replaced the fronts six months ago.So he comes back after starting and says that yes, the screw is too close, but I really should only do the one tire; the treads are still in such good condition I really wouldnt feel right selling me two tires. That level of honesty is rare, especially when it comes to Auto service and repairs. Theyve guaranteed my continued business.
Great customer service. Went in for simple oil change. The Manager, John took care of me within 20 minutes and never once tried to oversell me on any additional services. Only made recommendations based on what Toyota had in the database and what Pep Boys could help with for future services. i.e. breaks, tire install and rotation, etc. He sent me home with a print out of prices of all these services to compare with other vendors.I need two new tires in the rear but already have an appointment with another vendor. John said to let him know what they are charging and he will match and give an additional 5% off. Also set me up with a rewards card that allows for me to receive future discounts and coupons via email. Overall, a great experience and will definitely return for future services.
I have had several bad experiences at other car repair places, but everyone is so honest and friendly here. They are quick, knowledgable and do not try to invent problems to get more money out of you as many other places seem to do. While you are there, they are respectful of your time, keep you updated on what is going on and are welcoming of you being there. 100% recommend to everyone, this is where I bring my car every time there is a problem.
I had done a vehicle inspection at Fast 5 oil change on my Toyota Car and some how the inspection failed. So had to fix it asap in order to pass the Tag. So I googled nearby repair for Auto inspection failed repair and sure enough so many repair shop popped up called couple of them and every single one of them said $75.00 to $80.00 for diagnosis and possible $500.00 to $1000.00 or more to fix it. I wanted to give one more shot and I called Pep Boys at 10965 Jones bridge road , which I had done oil change there before and they were Great. Any way I called there and Connor McMillan ( Store Manager) picked up the phone and I explained my vehicle situation and to my surprise he asked me to come over and was willing to take a look at it. By this time I knew there would be fee for a diagnosis and additional fee for the repair and henceforth. But Connor was very polite and very customer oriented which made me feel comfortable and I made my way over there. I reached there met Conner and he quickly briefed me and also gave me some knowledge as to how a vehicle inspection fails. So I left my vehicle there and he said once he finds out what the issue was he was going to call me. Later after couple of hours Connor calls me and says he has some good news for me and I should come over. I hurried over there thinking how bad my wallet was going to get hurt but to my surprise Mr. Connor McMillan hands me the key to my car and says we fixed it you are good to go only the exhaust hose was disconnected which the inspection machine was unable to read. I was speechless, he could have easily charged me substantially and I would have paid but he didnt charge me a dime. This place has earned my respect and trust immensely. It is very hard to find honest, sincere and reliable person these days. Now as long as I drive in my life I will be a loyal customer to this place Pep Boys 10965 Jones Bridge Road, Alpharetta GA 30022.
I’ve been using this Pep Boys location since I started working in the Alpharetta area. It’s very convenient with online appointments accessible through the app, and is easy to schedule pickup and drop-offs based on the hours of the shop. Recently, I had trouble with my air conditioner during the incredibly hot Georgia summer. On Wednesday, I scheduled an appointment online for Friday. However, needing to go out of town on Friday, I called the shop early Thursday morning and they were able to fit me in. By the time I left work that day, my air conditioner was fixed and working better than it had all summer. This marks my third service with this location within the last 12 months and I don’t have a single complaint so far.
On Saturday Oct 13, 2018 my husband and I were traveling back to Virginia when we were informed that our brake lights were not working. We found the Pep Boys in Johns Creek, Georgia and decided to stop to see if they could check it out for us. Joseph Strong, the manager gave us excellent customer service. He fixed our problem and had us back on the road in a very short time. All the staff there were very friendly and helpful. Thanks again Joseph
Great customer service . The new manager is very friendly and knowledgeable. The mechanics are fast and efficient. They did my front brakes and an oil change in a little less than 2 hours. Thanks Ray and Connor. You guys made a customer for life.
I went to pep boys to have my tire fixed, I had a slow leak. When I got there I was told it couldnt be fixed because of where the screw was, that I understand. But then I was told I would have to get all my tires replaced or my transmission would go out. He said because my Nissan Rogue is a 4wheel drive. I had never heard that before so I took my car somewhere else, that wasnt true!!. If I had believed him I would have bought tires I didnt need. This is the second time Ive been lied to by a pep boys associate. Is it because Im a woman, you decide!!
DONT HIRE A MOBILE MECHANIC: DO BRING YOUR CAR HERE. Had my alternator and tensioner pulley replaced. The service here is top notch, on both the cars and customers. I was fortunate enough to work with Toby and Ray. The communication was the best Ive ever had while having a vehicle serviced/repaired.
Folks working here are very honest. I was told by another shop that I needed new brakes. I shopped around and brought my car here based on good reviews. The mechanic and the manager showed me that my brake pads and rotors were fine and need not be replaced yet. I am so thankful that these gentlemen saved me so much money and time.
Great overall experience. Called and got an estimate on Monday, dropped the car off on Tuesday and had it back by Wednesday. I had them replace my catalytic converter, not only did they give me the best price, but they applied an extra discount for the extra time it took. I dealt with Avery throughout the entire process. Cool guy who made the process a breeze. I dont no a lot about cars, but from the research i did the price they charged me for the parts and labor was more than fair. I will definitely deal with these guys first before going anywhere else.
I had a very bad experience. Manager David has no business to be a manager. They did work on my car and he did not give me paperwork for what was done when I asked for it he gave me all kinds of excuses not to do it .WHEN i EXPLAINED TO HIM THAT IT WAS THE LAW TO PROVIDE PAPER WORK HE HANGED UP THE PHONE. HE WAS RUDE AND UNPROFESSIONAL. I had to call Pep Boys customer service to get paper work . This guys need to be held accountable for the way they treat their customers.
Pep Boys Johns Creek is my new go to for car repairs and routine maintenance . They recently did some work for us including new brakes before a long road trip. This weekend we took the same car to another place for an oil change because we had a coupon. Well, this other place decided to suggest $450 of repairs that we needed to do. One of these repairs was a brake flush which seemed very fishy to me as we just replaced the brakes in this car in November. So I took the car back to Pep Boys to make sure that they had not overlooked items when we brought it to them for a full diagnostic before our trip. Lo and behold they called me back and told me that everything looked fine with the car. They even brought me into garage to show me the brake and steering fluids to show me they were perfect. Please please please be careful out there. There are establishments just looking to upsell or just looking at mileage recommendations and not asking questions about your vehicle. Had this been my sons car and not ours he may have approved these repairs just going on faith.Eric, Connor and Malcolm are all wonderful to work with and I trust them with my cars from now on.Great job Pep Boys!!!
Ron went out of his way to find uniquely sized tires on extremely short notice on a Sunday and could not have been more accommodating and friendly with me. So grateful to have ended up at this location during my emergency.
Excellent service. Knowledgeable, thorough, efficient and courteous staff. While I only had relatively minor maintenance done, it was clear that the technician took his work seriously. Great to see a torque wrench in use when so many shops just wing it. It really doesnt take much longer to do things the right way and it is much appreciated by this customer.
I purchased two tires from Amazon and had them shipped to this location. My installation was not performed because I was told that the tires I purchased could not be put on my vehicle with the 2 tires I already had installed. The Manager on duty claimed this information was in my owners manual and that I should read it. They refused to install the 2 tires unless I bought 2 additional tires. I called two other tire installations businesses to confirm this information and spoke to a certified mechanic at both. Both mechanics told me that the information I received from this Pep boys is incorrect and Pep Boys just wanted me to pay for the installation of two additional tires. Dont waste your time or money on this place.
We spent over $1200 at this place in one go. We were told they will do radiator flush, two front tires replacement, tune-up among other services. Both the new tires lost air and flat after 2 days. I went back there and they fixed it. The next day the engine does not start. It not the battery. Guess what, coolant tank is almost empty. Would you trust them?
I had a broken brake light and the very kind employee David helped me in less than 5 minutes. He seemed very thorough with his work and even taught me how to change my own brake lights. He also answered any questions I had and he was well informed about what he does. I really love this place now and I will definitely come back again if I have any problems.
I took my Corolla and my sons truck in for an oil change today. John Lingerfelt brought me out to show me a nail in my front tire (I had just replaced 2 tires last week) and I was not exactly thrilled. However, what I was thrilled with was the level of service, information and timeliness John and his staff showed me in replacing my tires, changing the oil, and suggesting upcoming maintenance to keep in mind (without pressure). My sons truck was serviced by Mike and he was polite, thorough and very helpful! As my car was brought around for me, Jesus noticed one of my brake lights out and replaced it quickly and with a smile. I will be bringing our cars back to this Pep Boys for further service and am happy to recommend/support this local business!
There was only one mechanic on duty with six customers waiting in line. I ended up waiting three hours for an oil change and I was the second one there. Then told I needed rear brake pads & rotors which was going to take another two hours or so depending if they could get the parts delivered. Luckily, Connor stepped up and got me out of there and told me hed call me to set-up an appointment once the parts arrived.
Excellent service! I went to see if they could replace my brake light, actually the auto supply store right next door recommended them, and they did it within 5 minutes, and very happily. They even showed me how they do it. Will definitely return for any other work!
I contacted this location to get an oil change on my Volkswagen Jetta on a Sunday. I was told that the oil change would cost $49.95 including a tire rotation.I sent the vehicle to get the oil change by a friend of mine who upon arrival was told of a different price.I contacted the store again where I spoke with the same individual previously (Joseph Strong); he informed me that because my vehicle needs a special oil filter there will be an additional charge. I wondered why that information wasnt provided when I initially made the call. Either way, I appreciated the explanation and ended the call.There was a long wait, so I decided to contact my previous Mechanic to gain reassurance.Moments later I was contacted by my friend informing me that the manager is denying us of services. This was surprising because it turns out the manager was who I just spoke with.I decided to call Joseph Strong back to ask him why he would refuse to service my vehicle.His reply was just like the customer can refuse services we can refuse to provide them as well.I informed him that it was not my intention to refuse services only to gain further information about the oil filter.I believe that because it was so busy, frustrated, he simply did not want to take on more work.It was shocking to know that this was the manager of the store because he was extremely rude and practically insinuated false intentions. It seemed he was undermining me because it was I who needed their services.His demeanor was very aggressive which made me feel extremely uncomfortable.Anyways I just wanted to write this review to possibly help another customer to be aware so as to not going through what I did.Please consider this review and others before me prior to going into this store.Best wishes.
Customer service was excellent. Rick did a wonderful job letting me know exactly what I needed and getting me out asap
I bought tires at this Pep Boy - reasonably priced! After 5 months one kept going low. I stopped by and Sean there found a screw in it and plugged the tire. I was there maybe 15 minutes. Great service and very friendly staff.
This is one of the worst auto service providerThey sell tires and the warranties but if you have to go back with a damage they do not honor their warranties. They are trying to be professional but they are not they lie and don’t honor their word, so be very careful before you enter their shop and seems to be that their quality of tires is also not very good looks like off market tires. So be careful if you have any other option take it
I went in for an oil change, and knowing my brakes were going out I knew I as going to need to begin pricing. When I found out I don’t have a lot of time until it’s metal on metal, they guys gave me a fair and affordable quote, and had my car back to me within a couple hours of dropping it off (I did not make an appointment, and was a walk in)! I highly recommend this location to anyone needing normal wear and tear issues with their car.
Great service and great rates! John, the shop manager, respects his customers with a thorough diagnosis on what is going on with his or her vehicle and provides the best service he can with great rates. I will definitely be coming back! Thank you Pep Boys in Johns Creek!
Ron is the most honest person and a please to work with. I drive 45 minutes out of the way to take my cars to this specific location. Definitely recommend this place!
Pepboys rigged my car to lose power and tried to up sell a new part. Let me explain:I took my car in to have the starter replaced; Pepboys did that and also broke a sensor, which caused my engine light to come on 1 mile from the store. After Pepboys admitted they broke the sensor and stated the engine light being on will not affect anything, that the car will run fine, they told me to come back once they have the part in. I drove my car home and parked it for two days. The next time I drove it, while sitting in idle, my dashboard started going crazy. Trying to get back home, my car lost power in a totally unsafe location. A tow trucked picked it up and took it back to Pepboys (since they had to repair the sensor they broke). Pepboys determined my alternator (a brand new part that was recently installed by the dealership) was the reason my car stopped working. They said they took it out and tested it. They e-mailed me a picture of the machine at a specific Advanced Auto Parts location that provided the results showing my alternator was bad. Since the alternator was still under warranty, I had the car towed to my dealership, but that was not before Pepboys attempted to have the dealership void the warranty to swap out the part so Pepboys could install. Within an hour, the dealership identified that an engine harness plug that powers the alternator was not secured (plugged in completely) and the car was up and running shortly after the battery was charged.Knowing this info, my distrust of Pepboys grew. They didn’t count on me actually going to that specific Advanced Auto Parts to see if the surroundings in the picture they sent me actually matched the store. I did and the picture they sent me was not of that Advanced Auto Parts store nor any other nearby location — the actual machine and ceilings were no where close to being similar.I went back to Pepboys and spoke to the person who took my alternator to get tested and they confirmed by pulling up the address on the phone. I informed the admin at the store that I knew my alternator was not taken to the location stated and I don’t know whose alternator was being read on that machine, but I am clearly driving the car without any repairs being done.I e-mailed the store with a history of events and kindly requesting a refund since I’d spent money on Ubers, a rental car, and tows. No one responded to my e-mail and on the 4th day I called the 800 number to file a complaint. I won’t even want to go into the additional lies an inconsistencies that occurred after this, but in the end I got a refund.I’d never recommend going to Pepboys — not even for an oil change. That short time of access to your car is all that would be needed for a part or cable to be loosened, clipped or removed. It happened to me.The area manager, Art Coles, provided 0 communication with me. My understanding was once I spoke to the 800 number, Art was supposed to reach out. He never did. It took a regional manager 3-waying him for me to actually hear from him — and of course his explanation of procedures was different than what I was being told by the store manager.I will say that Connor, the store manager was very polite throughout this ridiculous mess of a situation.If you ever asked would I believe a major company would rig a customer’s car, my answer would have been no — that’s not my answer any more.
Excellent Customer Service. Everyone at the location are very helpful and strive to provide the most appropriate information. Eric and Mike were very pleasant in explaining the cause of the issue, future precautions and working through suitable options to fit the budget. During the time I was waiting at the reception, I noticed how well they handled various different customers and each one of the appreciated their service. Kudos to the entire team for maintaining such a friendly culture. All the best
Excellent Service. Very Professional & 2 the point. U get what u $$ 4 & more. Been with Pepboys from Queens, New York now Georgia.I Like The Communication That We Develop Along the Years Not just As Customers but a Circle of Familes🌍💯👏🏼👏🏼👍🏽✌🏽☝🏽
Top notch service. Friendly and knowledgeable staff! Special thanks to Tom Charles for all of his help. Best place in Johns Creek/Alpharetta for auto tire service!
Great customer service, very professional. Had a nail in my tire, pulled in, quickly fixed flat tire, didn’t charge.I heard conversations with other customers while I was waiting for the repair. Very polite and patient in explaining tire’s quality to them.Will go there again for future auto problems.
We called ahead before visiting to ask what time they will close, since it was New Years Day. I needed to know because I was afraid I wouldnt find another place close to my grandfathers assisted living home. The gentleman on the phone told me 4pm. So I arrived around 320pm. Walked in and asked the service manager David how long it would take to perform an oil change and he told me 45 minutes. So when I asked if it was ok to go ahead and do the oil change he told me no and refused to perform the service because of the 5 minutes. When I told him that Ill be driving back to Ohio and had low oil levels he directed me to a competitor around the corner named Take 5 and also gave them a nice plug telling me they perform the fastest oil changes on earth. Terrible experience.
Would not recommend ANY OTHER TIRE store. John, Conner, and all the boys at PEP Boys Johns Creek are so nice and wonderful. We went to Kauffman Tire, Goodyear, Firestone, even went to the PEP BOYS in Duluth and were not treated as kind as we were at this location with John. What I like most about this is the excellent customer service and the fact that they really took care of mine and my wifes vehicles doing a full inspection and not trying to cost me an arm and a leg. Before I purchased a tire I got to look at all of them I was interested in, he discussed the pros and cons with us, checked out other parts of my truck I was concerned about and to make it even better, it took maybe three hours tops for BOTH of our vehicles to get serviced. Before you consider any other place, come by and see John and Conner at the Johns Creek location PEP BOYS.
Went in this morning because one of the running light bulbs was out on my car. All three people on staff dropped what they were doing and came out to replace both of the bulbs. It was a surprisingly difficult job replacing the bulbs and it took them about 45 minutes. I went in to pay and was charged an astonishingly low price after all of that hard work. I even offered to pay extra! I am incredibly grateful for the staff at this location and will now be returning for all of the service work on our cars. Service like this is very rare in this day and age.
They always recommend something or other for your car. Went first time they told it will take 1 hour to change the tires and after one hour I returned back car was in the same place where I left .. He said a appointment car came in and have only 1 mechanic to fix it. Went back next day as I took an appointment they took 2 hours to change and alsp keep suggesting to change other two tires and lug nuts blab blab.. Not satisfied with the service.. I dont understand that pep boys is a big service chain. Why they keep troubling the customers or scaring the customers by recommending or pushing more stuff to by.. Dont this they are satisfied with the money they are doing in this business..
On a busy Friday, they were able to knock it out and do a great job very quickly. John, Gustavo and Eric took great care of me and the car, explained all the rewards and answered any questions for me. Did not mind waiting 30 minutes as I spent that time talking to Eric and John. I would recommend this place above all else. Great service
Had a nail in my tired I was 9 hours from home. They were super busy because it was Sunday. They fixed it in like an hour didn’t charge me. So nice! Very professional would recommend to anyone.
I have used this Pep Boys shop for a couple of oil changes with a $19.99 coupon. I will be back again given the last two positive experiences and the convenience.. They arent the speediest people but the managers George and David are easy to talk to and friendly. They are also hands-on manager which I respect. From what I have observed, the technicians who worked on my car seemed methodical and careful in changing my oil. Fast is nice but seeing someone being methodical and careful is also a good thing.What I appreciate is that they have not tried work me or upsell me into stuff I dont need which is very typical with a lot of car shops. I hate being upsells to bogus stuff and they have not done that to me. The shop has free Wi-Fi which is nice to have while you wait. The seating area is small but that is just the way they designed the office/waiting area.I get the feeling that this shop tries to do right and avoid unnecessary drama and complaints. The shop seems to be thinly staffed at times but it has not been detrimental to me. I am proactive and typically call ahead of time to make sure they are not too busy. All in all, if you need an inexpensive oil change, get the coupon from their website, and then call ahead before showing up. They have other services they do but I cannot speak to that as my experience was confined to oil changes. They are worth giving a try.
I had a great experience! I went couple of times to get my tire fixed and Joseph provided best of the service! He answered all my questions patiently. Appreciate all your help! I highly recommend this place for car or tire needs. thanks for such a great service!
**Update Sunday July 12, 2015**Called Pep Boys Saturday afternoon before going in, as planned and promised with manager, but employee said that there were no mechanics on duty at the shop to give me my walk through, nor would one be available tomorrow, which was odd.I went to another auto body shop to get a free brake inspection. The pads, rotors, right brake hose, and right caliper (right and left according to perspective of driver) were new but the brake master cylinder cap was missing. I paid for a brake fluid exchange ( $62.50 for labor and $7.49 for Go BRAKE FLUID 32oz), so this is something that Pep Boys should have noticed or at least told me, if they werent the ones that lost it. The brake fluid had more than 300 ppm of copper according to the brake strip test. Im not going to demand another cap, fluid exchange, or even my promised walk through because John did apply coupons and a full refund for the brake job and Im tired of dealing with it.Overall, I think this is an okay shop with a good team, but they did make mistakes. Had it not been for the first two pricing and job mistakes, I wouldnt have second guessed every thing they said thereafter because they have such a nice and friendly team.If youre a young woman, I would definitely recommend that you thoroughly go over your receipt and get a second opinion from another mechanic, not just with this Pep Boys, but wherever you go, ESPECIALLY if you get the feeling that something may not be right.** Update Tuesday July 7, 2015**I received a call from John this morning. He said the pricing mistake was due to newer employees, refunded me for a front brake package which was $179.99. I havent received the money yet, but I have a receipt via email.Still going back Saturday to have a walk through of what was done and John says if the screeching problem still persist, hell upgrade the pads to a premium grade at no additional cost.John wasnt upset or unfriendly about the matter and again, he has great customer service, but this has been quite an inconvenience.Will call corporate again to update the case and will update Google+ postMonday July 6, 2015Polite staff with good customer service, but untrustworthy and disorganized. The first time I went in, I made an appointment to get a complimentary brake inspection. One of the mechanics,Gustavo, came out trying to charge me for an oil change despite the fact that I had just got one. He blamed the mistake on a glitch in the computer system. They took my car back in to do a more in depth brake check and recommended that Id get new pads and rotors after I came back from my road trip to Charlotte.I came back after my trip, but only to get new pads because Gustavo said my rotors looked almost new,but one was slightly warped. I left my car there to get serviced in the morning. Got a call back from the owner, John, and he said my primary problem was the left Caliper. We agreed to get the left caliper fixed for $470. I came back that evening to pick up the car, and it turns out,they charged me for rotors and pads in addition to the caliper and in total it was $546.01.I didnt complain because I thought at least my brakes will stop screeching when I come to a stop. However, the same exact problem that I had coming into the shop persist after I got the work done.I called them again today with no real resolution but plan on going back Saturday and will post an update.Ive also called corporate and got a complaint number, Ill post an update on my car and services Saturday.
Special shout out to Connor at Pep Boys. He is super friendly and has excellent customer service. He really turned a situation from Ow to Wow. If Pep Boys makes a mistake they surely do a good job of making it right. Connor created a lifelong customer today. I will surely bring my business back to this location. I highly recommend coming here.
I would have never imagined a chain company to be so good to me because I always repair my car at my dealership. After taking my VW Tourag to several car services, including my dealership, it diagnosed that I needed both of my catalytic converters replaced to fix an issue costing me over $2000. Due to such high cost, I decided to get a third opinion and stop at my neighborhood pep boys on State Bridge Rd. Where I was warmly welcomed by the manager Connor. He listed to my issue and he could not believe that BOTH of my catalytic converters can break at the same time and that there should be another problem that has triggered these symptoms. He quickly completed a car diagnostics and found that this was an issue that could be fixed with a $10 part change. I am very thankful for Connors swift repair and diagnostics. I recommend everyone to visit with any of your car issues and please meet Connor. Hes been very good to me and I am sure he will be great to you.
I pulled in with a flat tire which they repaired immediately and set me on my way with no hassle. Very quick and friendly service. Will definitely return for any future car maintenance needs.
As a single woman with an older model car, its always a daunting task to take my car to the service station. In the past Ive been the victim of upselling, and also bad service (oil filter left on top of the engine, parts that dont fit, oil leaks, etc.). I was excited to get the mailer from a new neighborhood Pep Boys in Johns Creek because I had an excellent experience at the Sandy Springs location. Im pleased to report that this Pep Boys also lived up to my expectations. I was able to get a stress free oil change, tire balance and rotation and consultation without the doomsday report card that normally comes from my cars dealership. I also popped the hood once I brought it home and everything appears to be in good working order and the car runs great. A big thank you to John and the boys. Keep up the good work.
I had an amazing experience at Pep Boys today. I met a man named David who was friendly and quick to help me and offer excellent advice that I could actually afford. I think I found my new shop.
I liked my short experience at pepboys. Went in for a oil change and kyle, the manager took care of my services quite well. The time taken was ok since I think the oil change only took 15-20 mins but overall process makes it roughly an hour. Decent job done. I was also given $$ off which were supposed to be mail in rebate...so that was great. I will certainly return when I require anything for my highlander.
I had some questions about brakes and hardbreaking. I was driving past the pep boys I thought they were closed. A gentleman standing outside,named Mr. Ray gave me some very good advice and answered all of my questions. If he was this helpful outside he must be super inside. Kudos to him and pep boys!E. H.
Let me first say that I have never really had good experiences from Auto Services; whether that be GoodYear, Walmart, or JiffyLube. I have always been wary of bringing my car into the shop because well I am a woman, and young. However, this PepBoys gave me the respect and courtesy that Ive always wanted. I had came in because my engine was making some strange sounds, and before I could even explain the sounds, the manager called in a technician to come and listen to the car. Their workers are proactive and very attentive. They gave me the lowest estimate available for my parts and the labor. The dealership quoted me at double the price of PepBoys. Within 2 hours, my car was fixed! I was shocked. I am so frequently accustomed to leaving my car overnight for major repairs, but these men got me in and got me out! My car is in great condition and I could not be happier with the treatment of me and my property.I am blown away by the hospitality, and the efficiency of this shop. I will be coming to them for any other services I will need for my car from now on.
Great Customer Service! Rick to great care of my vehicle and was very professional.
Excellent service from these guys. Last week they had me turned around on an oil change in less than an 45min. Honored a 30% off coupon too.
I came here on a sunday with a flat tire and a very nice gentleman was able to fix it fast with no wait. I was very pleased. He also did not charge me anything which was great. Terrific fast service at this location. I highly recommend it to anyone.
I tried to get a nut for my oil pan because the old one got stripped by an oil change place (no proof but before that change there no leaking issues). The two people there were giving me a hard time to the point that we left the other things we were going to purchase on the counter and headed to leave. Before we did, one of the employees asked us to return each other to its correct aisle. That followed by the both of them laughing at us. None of these actions were provoked. I figured they were just in a bored and decided to take it out on us. *shrugs*
Called and spoke to Mr. Ray and had a chance to briefly explain my issue with the car. He proceeded to tell me I needed a new clutch. My response was you know this over the phone without even seeing the car? He then told me he was on a conference call and would call me back which he never did. Needless to say I did not take my car there for him to even look at, veesh!
Couldnt be more pleased with the service I received from John and his team at Pepboys in Johns Creek. Replaced all 4 tires and had a full service inspection on my 2003 BMW. Very professional and prompt. Will definitely return.
BEWARE:Took my car in for a simple $15 tire balance. 45 mins later I come in and they tell me I need new tires and an alignment that will cost over $600. They wouldnt re-balance my tires because it didnt meet spec. I told them to put the tires back on and Im getting outta here. This place will always try to upsell you on something that they insist needs to be done. Will never go back.
My rear turn signal bulb was out. So pulled in to the Pep Boys shop after work on Friday. It was cold and windy, but that didnt stop Dave and Sean (? - I think that was his name) from braving the elements to fix the problem. My cover was a bit challenging to remove but they pushed through and, soon, I was on my way. And it was free!! Thank you so much!!
John was amazing. He saves me 320 dollars with a screw and his knowledge of cars. Thanks John!!!Update!!!!!John has done it again!!!!!. Came in today and John inspected my battery and was able to get me an awesome deal on a battery for my car. Thanks John. Youre the best!!!!
Never got 15 seconds in to trying to explain what I needed to the guy who answered. Completely rude , arrogant and unprofessional. I wouldnt let them work on a bicycle. Stay away from Johns Creek, GA location
Pep Boys are number #1 in Auto Service & Tire Service in Johns Creek/Alpharetta(BY FAR).In this service deprived world we live in, I appreciate exceptional service. Connor is very professional, honest, trustworthy when it comes servicing both my cars. I totally appreciate PEP BOYS of their attentiveness and consistent dedication.
I usually go to firestone but just wanted to try this pep boys store as it is a bit closer to where I live. I have decided not to go here again. I went here for air filter replacement. I got it done but they did not tighten the screws of the protecting cover after replacing the filter. Would have rated a single star but giving two stars just because they agreed to fix it when I called them back about the same. Will never take my car to this store again.
Great experience with getting tires!!! Open on Sunday which helped Tremendously! Great experience and appreciate the work done
Not just for oil changes. I have been looking for a new engine for my Audi A5. They were able to locate one for me that has warranty and for less than anywhere else I was looking. Excited for it to come in and I know that they will do a great job putting it in for a reasonable price.
Usually disappointed with Pep Boys. This time was ok. Had to get a new battery and the person helping me was great. The battery did cost more here than most other retailers, buy it was close by for me.
In my line of work my clients lifes are on the line. I deliver surgical equipment for heart surgeons the day of their surgeries, So my vehicles must always be maintained to a high standard. For the last 7 years Ive always trusted Pep-Boys for my service work . Its hard to find a shop that cares about you and your needs and not just the total sale. Thanks to John Lingerfelt and Pep-Boys for your commitment to a higher standard in taking care of your customers and their vehicles.
Thanks for the whole team at Johns creek. I have never been treated so well as I was at this location. I expected to be told I need this and that but john and his team fixed my truck and advised me of the future service. Wow what honest friendly people. I will tell anyone needing service to take their car to go see John and his team!!
We have used Pep Boys for nearly 20 years. Glad they opened new location on Jones Bridge.They are large enough to handle any issues weve had in the 2 years they have been open and small enough to give personal attention. Highly recommend their professional service.
I am a long time Pepboys customer and I was thrilled to see the Jones Bridge location open this year. There are two keys to a positive customer experience when it comes to automotive repair: 1) No unnecessary charges; 2) Managers who are concerned about customer satisfaction (ie - solving your automotive issues at the best possible price point). The Jones Bridge PepBoys not only meet these criteria but I find that this location exceeds expectations. After a few visits, the managers remember me and my vehicles which is pleasant and also helpful and unlike many dealerships and other automotive shops, I am not hit with extra repairs that I did not want or ask for during my visit. I would highly recommend this location.
Pulled up at 3:35 on a Sunday. Recieved a couple of blank looks until a big guy with a beard walks up to my car and says they are closed. I understand wanting to leave work early but at the same time the place says its open until 4. I went down the block to a very crowded Take 5 Oil Change and had the service done. Will not be surprised at which place stays in business longer. I give this Pep Boys 6 months.
Came in to get a tire plugged and they were able to get it back same day. Was a big help.
David is THE MAN!!! He saved my day by changing out my tire for me FOR FREE! I wish there were more people like him in this world. Such a great guy, and so helpful when he didn’t have to be. Go there and you will not be disappointed!!
I had Pep Boys replace the upper radiator hose on my 2004 Jaguar X-Type. The service was excellent. They even replaced one of my light bulbs free of charge. IThe mechanic, MIke, new all about my car. I plan to have a few more things done there in the near future because I beleive I can rely on thier expertise when it comes to my X-Type.
Came in for an oil change. Completed but after losing a piece of my trim and damage my step rail. Then told they would order its been 3 months still havent seen. Stopped in to talk with the manager he told me to call back. I am thinking why should i call they lost my piece.
Pep Boys really suck if u have a Drive Time vehicle under warranty through avvirex. They really treat u bad and talk about ( those dam Drive Time vehicles ) , which that is something they should take up with Drive Time . Other than that Ive never been here and never planned on coming if it wasnt for my warranty. Personally i do think they wouldlie like hell to a customer just to get money especially if youre a female. Think twice before u choose Pep Boys or Drive Time.
David and his team are true professionals. They quickly diagnosed my problem and got me right back on the road. They kept me informed throughout the entire process. Their customer service is top notch. I highly recommend them!!!!!!
Reco was brilliant and handled the service with speed and finesse. Thank you!!
Great service! Great price!!! Will definitely be back.
David provided great service, very professional. Had nail in my tire, pulled in, he advised wait time and quick service. Will go there again for future auto problems.
Great service with great price!
I needed to replace some hub caps, I had bought some at advance auto but they do not install, so came here and they did it free of charge and very quickly, quality job. Thank you!
Whats the point of an appointment when you dont get to it after 1.75 hours after you drop off your car?
Used to have great service and products but over the last couple of years things have changed. Now they cannot keep good mechanic and work takes for ever to get done. This place is no longer reliable.
Pretty disappointed in the response time and service from this shop. Only giving this two stars because the manager connor was respectful and friendly. Can’t say the same about the other “manager”. He didn’t seem too happy to be working there.
Battery was acting up for a couple of days then fine only to find out a few days later would barely turn over. Battery was covered by the warranty. Super nice manager. Can not thank you enough!
Took my vehicle to get a tire patched. David was professional and kind. Great service!
Excellent service! Ray, the manager, is very professional, understanding, and helpful. I highly recommend this place. I will be referring all my friends and family to them. Thank you, Ray!
Fixed nail in daughters car in about 5 minutes. $15 bucks. A month later my car had nail and again in 5 minutes fixed and this time NO CHARGE.
It was vn at Pep Boys courtesy manager excellent an polite technician an i had a tune up on my car while enjoyed coffee and other people that was waiting for the cars it was vn and the atmosphere was vn to in a shop with vn people an dependable service an fast.
Had a horrible experience with these mechanics , went to fix my emergency brake paid $435 as they said but after 2 weeks the problem came back as it was before . Plus they messed up my interior of car while doing fixing , had spend lot of time to clean the mess they did .
Fantastic experience, rick was great. Will ne returning again.
Awesome place for automotive repair, its currently under new management and it really shows! Give them a try and you will be impressed!!!
Excellent customer service! Every time I go they have been very quick and friendly. Thank you David for your amazing service today.
Slow, but everything was done correctly. The service manager took about 15 minutes to complete the paperwork though, which is awfully long time.
Outstanding service and very friendly and courteous staff. I had a headlamp problem and they resolved it quickly.
The manager always takes care of me. I feel like my welfare is more important than them making a buck.
The manager Connor at this location is awesome! This is your one stop shop for all of your automotive needs!
Very nice and professional men that get the job done. 👏
Quoted me $1700.00 to replace a water pump and radiator!!!! Took it to another place had it fixed for 650.00Rip off!
Must employ 2nd rate mechanics unable to I do an oil change at 630 when open till 700Thanks For the quality customer service TJNever again
WORST TECHNICIANS! HORRIBLE MANAGEMENT TEAM! CUSTOMER SATISFACTORY IS THERE ELSE CONCERN. THE WORST COMPANY EXPERIENCE EVER. I STRONGLY DISAGREE WITH GOING TO THIS LOCATION AS WELL AS ANY PEP BOYS AUTO. FIND YOURSELF A COMPANY THAT GUARANTEES THEIR WORK AND VALUE THEIR CUSTOMERS. MOST DEPLORABLE EXPERIENCE EVER!!!
Awesome place to have your car service and the customer service is great
Awesome customer service! Every time I go they have been very quick and friendly. Thank you guys for amazing service 👍👍👍👍👍
Just had a fantastic experience. These guys were straight up, honest and had me back on the road in no time.
This store doesnt have a wheel alignment machine. I bought tires there and they cant align them.
Very trustworthy. I came in asking for brakes. They told me they were fine.
Great customer service! They were quick and courteous! We will definitely go again!
Great service. These guys are super efficient and friendly, and will go above and beyond for your safety.
Great service and affordable. Would love more discounts but will be coming back.
Fair prices, And very nice and they take care of your needs
Fixed my wiper arm quickly.. didn’t charge anything. Awesome service
Thanks James for all your help.
They couldnt help me however they did advise a place that was a great!
Just tires, no auto parts store here. :(
Ive been here 4 times and they are efficient with time and availability.
Always willing to help me even when they are about to close! Thanks for going the extra mile! It truly is appreciated!
Clean and well organized facility with friendly and professional service. Recommend!
Best service I have experienced in years. I would highly recommend this specific Pep Boys!
Sunday afternoon, diagnosed the problem (a bad alternator) and fixed it - below quoted price!
Had to come in 4 different times and still didnt get my issue fixed. Wont be back
Best place to go to in the alpharetta/johns creek area hands down.Ask for Connor!!!
Great service and excellent staff!
They are awesome did great work on my car
Good experience. Great customer service. Will definitely come back.
Great guys work here! I definitely recommend this place
Awesome !
I received prompt, reliable and trustworthy service.
Excellent customer service! Special thanks to Joseph and David.
5 star service , friendly staff and super fast quality service.
Great service at a fair price
Great and fast service...you pay what they advertise
Good job very happy with the service.
These guys know their stuff. Honest and reasonable
They were full ut very nice
Money making they always try to sell something which you dont need
Great service. Knowledgeable and helpful staff.
Been with them for a few years
Excellent SEvice. Thanks
Good service, low prices...
Fast and great service.
Good service , thank you
Stay away. Overpriced and poorly run.
Connor is the absolute best
Honest and transparent communication!
Great Customer Service.
Good smooth service 👍
They are dishonest.
Excellent service
It was ok.
Great service
So exspensive
Friendly staff
Very helpful
Good service, dedicated to customer satisfaction.
It is cheap
Goooood
4.2 (180 comments)
Review №1
2022-02-28Outstanding customer service provided by Rick !!! Very honest people and hard workers. Was able to get my car looked at and fixed within 3 hours. I would recommend this place to anyone in need of repair. Dave was the one to work on my car, very efficient!!! Don’t look anywhere else.. bring your vehicle here!!I’ll be back soon for my a/c (:
Review №2
2021-12-19Pep Boys in Johns Creek was great! I am so glad to find them. They got me in and out the same day I called to book an appointment. They are open Sundays. Rick, Charles and James were all so friendly and helpful. They did a thorough assessment of my car and explained which items were urgent and which could be delayed. They are able to provide interest free financing. I like being able to go to one place for oil change, tire rotation and whatever else is needed. They are able to get necessary parts quickly.
Review №3
2022-06-22Going to Pep Boys was the best experience we’ve had as far as dealing with our car. They were quick and fair as far as pricing. When going in ask for the two gentlemen that were amazingly gracious professional and kind Thomas and Rick. We have two cars in our house home and they were both disservice by Pep Boys.
Review №4
2022-04-21Tom was exceptional! He provided the best customer service experience and some good laughs too. They went over and above and even gave me a free lyft ride back home when I dropped off my car. Thanks Tom and team!!
Review №5
2022-03-06These guys are great.They’ve always been willing to look back over their work if there’s an issue still arises after they worked on a car of mine but even more recently I had an appointment at another shop that decided to change their mind and make up an excuse as to why my Jeep couldn’t receive an wheel alignment (real story is I wouldn’t be upsold a bunch of stuff I didn’t need), fortunately Pep Boys was able to squeeze me in and had the job finished by dinner the same day.Thomas and Rick will take care of you.
Review №6
2019-07-26My vehicle takes synthetic oil and if you’re aware, synthetic oil changes are not the cheapest. Pep boys was running a special (I believe I paid a little over $60 because my car took an extra quart) so I decided to try it out a few weeks back. Like any mechanic shop, it wasn’t the cleanest as you can see. They did have a tv in the waiting area which was nice because it did take awhile. Connor was helpful when it came to questions I had when I called the shop and when I was leaving. Very professional. However, the shop seemed as if they were short handed on help and the employees that were there did not seem as if they knew what they were doing.
Review №7
2022-01-24Rick Bondurant at Pep Boys Johns Creek is the most honest service worker I’ve ever seen in my life. Highly recommend person with the fastest service and friendly personality. You can trust his words 🙌🏻
Review №8
2021-11-28Please dont go here.Had my car there for 2 whole days and spent over $1000 on repairs. They broke my spark plug wire and tried to blame it on the fact that my car is old and the wires were old. When I know wires were not old because I bought new set 2 months ago at a parts store. Picking up the car took 40 minutes and no one was in front of me the whole time. Had to walk to the back of the building after dark to get my car. Before leaving I checked my car and realized they oiled the hood lift support. Now I have to replace those as well because they dont hold the hood up anymore. I told the manager that this had been broken in their care before leaving the lot and they just offered to charge me for the fix. He was also rude when mentioning how he talked about me and the spark plug wires to another employee as I was picking up the car.I will not return and just want to warn others of their dishonesty on breaking things and then trying to charge the owner.
Review №9
2021-10-01I had a terrible experience during a recent service visit to the Pep Boys located in Johns Creek, GA.I towed my van with a broken right front strut. The shop manager told me to leave the van overnight (Saturday to Monday because they are closed on Sundays.) He told me that on Monday they were going to look at the van for a diagnostics.When I came back on Monday morning, the strut and coil had been removed from the van and the vehicle was not drivable. I was told they couldn’t put it back together again. The only choice I had at this point was either to repair it at Pep Boys or have it towed to another mechanic.I did not tell the shop manager to start working on my van. They didn’t have to take the strut and coil apart to tell me that those parts were broken. It was obvious they were broken. That’s the reason why I took the vehicle there in the first place. To make matters worse, in the process of taking things apart, they also broke the right front axle.I believe the staff at Pep Boys in Johns Creek did not act in good faith when they decided to start working on my vehicle without my consent. What they did was a deliberate. They made the van not drivable and to maximize their profits, they broke the right front axle. (They claimed that it broke while taking things apart.)I was presented with an estimated bill of nearly $3000. I complained to the shop manager about my experience and told him I was not able to pay that much. The shop manager suggested selling my van to a company that buys junk cars. The manager was very condescending and I was made to feel like a destitute for driving such an old vehicle.Since I couldn’t pay the estimated bill, I asked him to repair the bare minimum in order to make my van drivable. He replaced the right front strut, the right front coil and the right front axle (that they broke.) I paid $1039 for the repairs.I will never bring my vehicles there for service and would not recommend to anyone taking their vehicles to Pep Boys at Johns Creek due to their deceptive trade practices and dishonesty.
Review №10
2021-07-12I took my car in for a noise, even though I get my car maintenance done regularly at Honda normally.. because this location is busy (for good reason/because they are good.)Ron and my Tech worked and not only communicated to me, but also taught me how to check my oil level.They were able to squeeze me in but I never felt like I was just sitting in the unknown like when you go to most places, they were constantly educating and engaging and provided solutions.Thank you so much for taking care of me and my car...I will be back for more services and to gain more knowledge.