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Phone: +1 706-653-1053
Site: https://pepboys.com/stores/ga/co...
Opening hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–7PM
  • Sunday:8AM–4PM
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Total reviews rating 4.2

199 Reviews for Pep Boys 2023:

Review №1

2022-07-09

Dropped the car off with power to have them diagnose what is wrong with the alternator. They did not move the car out of the spot that it was left in said they would not work on the car because of the wiring of the alternator harness. Offered no assistance in contacting a shop that can do the work. (We called plenty of shops that if they could not do the work they gave us numbers to people that could even electricians. These people did none of the sort. Did nothing to de escalate the situation. When we pulled into the parking lot the first thing I saw was that the car was LEFT OPEN IN THE RAIN WITH THE HOOD OPEN SUSCEPTIBLE TO WATER DAMAGE WITH THE BATTERY AND FUSE BOX UNCOVERED AND SOAKING WET. While all of the workers were inside of the building or in the shop bay. The Car now has absolutely no power whatsoever. Cannot even lock the doors but when the car was dropped off it had power just would not crank. We are currently having the vehicle assessed for water damage. When asked for the General managers number we were told 1-800-PEPBOYS. Chuck wouldn’t even write down the number. The gentleman in the front dealing with other customers had exceptional service but we are VERY disappointed in this shop as a whole. Would not recommend.

Review №2

2022-06-17

I had an amazing experience for a last minute problem with my vehicle today! Chuck was informative and helpful and I felt like the time was acceptable for the amount of work. They also called to tell me about any additional care might be needed. Definitely put me first as the customer and I’m so happy I chose this location today! Thank you all!

Review №3

2022-05-22

OUTSTANDING! Traveling from New Jersey and our tire was going flat. I called at 3:58pm on Sunday, and said we had an emergency. Chuck said come on in we will help you. They changed the tire at a great price. We are thankful and appreciate Chuck and this PepBoys so much! Great service, caring and professional!

Review №4

2022-06-19

Great experience!! I was running to the grocery store with my kids and got some sort of hook stuck in my tire! We went to Pep Boys on a Sunday afternoon. They were able to repair it in about 30 minutes. I will recommend them to anyone!

Review №5

2022-03-22

They were amazing, I went there on a Sunday afternoon about 30 minutes before they closed, my sister was moving and the tire went out on the trailer and was sitting on the side of the road, they got us in and out before they closed although they were very busy. Youve definitely earned our business, great people that really care. BIG THANKS to Pep Boys yall are the Best!

Review №6

2022-05-14

Informed me at last oil change that my front brakes needed to be done, & tried to talk me into getting new rotors also when asking abt brake services for the front only. they said it was going to cost me over 500$ to get it done, just the front-took it to another professional & they said my rotors were fine & i didn’t need them to be replaced at all. he said the front ones didn’t even have anything wrong w them- it was the back rotors that actually needed more attention.i understand that people need to make their money & they do it how it works, but i wish these auto shops would quit going for the young women that know nothing about cars & completely scam them out of everything.

Review №7

2022-04-30

I had a nail in the side of my tired during an out-of-town trip to Columbus Georgia. The Toyota dealer could not fix it because they did not have a tire in stock. Chuck and Devon Pep Boys at the Columbus store were phenomenal. They got me a replacement tire shipped and overnight and went out of the way to get me back on the road. Many thanks!

Review №8

2022-07-08

Says it opens at 7 am. It is now 7:20 am and no ones home. Regardless if work gets done on the car here or not (a tow from here at this point would take 40-70 minutes), the fact that no one is around is immeasurably frustrating. Also, business has no visible hours of operation posted on the door or anywhere else I can see... Other potential customers have come and gone. Good job Pep Boys....

Review №9

2022-03-04

They do a good job with the oil change and stuff. However, we always call and set up an appointment in advance, but they always tell us it will be about an hour and a half before they will take the car back. Three different occasions Ive waited over three hours for my car to get done. I make an appointment in advance so I dont have to wait, but my car always still ends up being put last. Very frustrating

Review №10

2022-05-22

Absolutely amazing customer service! Chuck was great! Came in with a tire issue and even though they were slammed with customers he completed my job within an hour! This is my new shop for all services needed! Thank you sir!

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