Kerbside pickup
Yes
Petco in Evans
Categories
Location on the map
Evans, Columbia County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff get temperature checks
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 706-869-0737
Site: https://stores.petco.com/ga/evan...
Site: https://stores.petco.com/ga/evan...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:9AM–7PM
Petco in other cities:
Comments (199)
This was my very first time taking my pet to get groomed here. I was made to feel very unwelcome. No one greeted me when I was there or when I came back to pick up my pet. The lady at the register was very rude and handed me my pet aggressively. I will never return here ever again. 0 stars.
Vet was super nice. All the people that worked the vet part were nice and informative. They dont do cats, bummer. They had the food thing to distract the animal when they get the shots. I got to be with my dog to help keep them calm. Ive been to some places that dont let you go back with them. So this was nice. The vet is only there two Saturdays a month. Thus why they dont have appointment times for other days.The grooming was great. I have two large fluffy, furry dogs. They got the basic bath and deshedding. The bath had the teeth brushing and nail clipping. Deshedding was an extra add on thing. For my two it took a total of 4 hours. The groomers were nice and had a great presence and calmness with the animals. For dogs to be groomed they only required up to date rabies shots. Which I was able to get thru their vetco vet.
Everyone was so nice, and most animals I saw had adequate living space except for one guinea pig that had barely any room.
My pup and I love Petco! I also shop for my bearded dragon; they almost always have what I need. The staff are friendly too!
Friendly and professional staff. We enjoyed holding the little guys. Knowledgeable staff as well. I was looking for a large cage which was not available.
Was very welcoming and tidy. Was easily able to find what I was looking for. It was my first time ever in one. I just got a puppy. And the cashier was very helpful setting me up with a membership. Very friendly and quick.
We purchased 2 rabbit snails @ $7.99 each. The staff was helpful and friendly. We have no complaints.
I recently took my dog to get his nails cut, and when I got him back he was bleeding and missing a nail.(he now is limping and he refuses to eat) Their “explanation” was that he was alone and got himself stuck in the grate….my question is why was there no supervision, the second I leave my animal there it is their responsibility. NEVER AGAIN
So I called 30 mins before they closed, needing info on the thunder shirt for my Hound Dog. The young lady told me to take my time and get there and she would help Me when I got there. Do you know, she watched for Me n Blue-Girl (my hound dog) to come in, approached us immediately and then helped us try on the jacket, went through all the instructions with Me and told Me if it didnt help to bring it back. Now I got there 15mins before they closed and not once did I feel like they were in a hurry to get me out the door! They were so nice and so helpful, and answered all my crazy questions. Need less to say the thunder jacket worked, and I was so impressed with the care these folks took in helping Me and Blue-Girl survive the 4th of July.
Beautiful store, clean cages, tanks, enclosures, etc... very friendly staff, well stocked. Best Petco I have ever visited!!!
Love being able to get my dogs checked and groomed in 1 place and they also have there favorite treats
I have not actually shop here but I have visit for the Pet Adoptions. From what I can tell that the staff is super helpful and friendly to all of those who come to adopt.
Clean store with Friendly staff. They are always helpful and will answer all your questions.
Hidi gave Tucker the best grooming service. She is fabulous.
Petco is a really good store for pet needs. They have a variety of items in all brands. The only drawback is that some of their prices are a little high. They could do a little better in that area. One drawback is the location. It is a horrible experience to get out of Mullins crossing in the late afternoon during traffic and the way the roads are fixed for getting out of there...but this isnt the fault of Petco.
An employee Michael gave us the best experience about our yellow belly turtle by being very informative about his reptile department. He was quick to answer our questions in a timely manner. Absolutely the best employee I have came across. Thank you so much and will be working with Michael again if we do decide to come back for another reptile.
Recently remodeled. New product lines are featured. Grooming department is friendly and kind. Some items are difficult to find if the are still carried. It seems like there is less staff to assist customers.
Ive been bringing my doggos here for years. All of the stylists are friendly, knowledgeable and detail oriented. They know my furbabys quirks and funky spots as a bulldog. They are opening their vet hospital next month offering health/beauty discounts and amenities like unlimited teeth cleaning and nail trimming. Yes, please! Rolo is knocked out after his pampering at the spa. btw..he ❤s Jasmine L!
Went in for food for a newly adopted bearded dragon. Michael was very helpful and informative! Hands down the best customer service with Michael.
Last time shopping with Petco. They went up over $200 on a returned ferret and don’t perform great customer service with concerns and clarification. Their vet charges over $60 for examination and vaccines while other places are between $20-$45
Going through a remodel with employees throughout the store talking to each other.( very little stocking and actual work going on) with only one cashier who was backed up and NOBODY actually helping ANY of their customers.
After years of using them with same dog....60 miles round trip.....they wouldnt groom my dog because her shot record was 1 day expired.
The store is nice and clean. I didn’t feel watched and I was able to find what I needed with no problems. The cashier may have been having a bad day; seemed a little down or annoyed. Overall, I had a good experience. I’ll definitely drive the extra miles to shop here again and again!!
A truly amazing dog training experience. I have never done anything like this before, but found myself very impressed and amazed at the things my puppy was able to learn. My trainer, Nicole, was so kind, patient, and knowledgeable. She demonstrated everything for me, explained the mechanics behind it, and supported me in my attempts to replicate her results. And, it worked! Her comprehensive approach really helped me better understand my dog, his needs, and how to improve the quality of life and play for both of us. I highly recommend this training with Nicole.The store also has a wide variety of pet supplies, treats, toys, and food. The staff is always so gracious and appears to genuinely take interest in my experience with the store every time I shop there. Top notch across the board.
Everyone was very nice. They answered my questions and volunteer information about fish. The girl that took care of me got me out of store quick. I enjoyed the smiles
This trip was very helpful. I needed to change my little ladys food. She is responding well. The manager provided a better food for her breed. Thanks for the assistance.
They treat people like we don’t know anything about pets. Bad customer service. Don’t buy anything there unless a positive customer exp is created.
Nick helped me out tremendously!! I am afraid of dogs but I recently purchased 2 dogs and he gave me some wonderful tips and advisements he was the best !!
Did a great job with our dog was not to high real fast and quickly take care of our dog
Place is clean and neatly organized. Staff is friendly, helpful and courteous, they take the time to answer our many questions and explain things clearly. We buy fish and tank supplies and we keep going back because theyre the best
Kept calling for 2 weeks to see if they had parakeets. They kept saying the breeders werent sending any. I know it wasnt the stores fault so Im still giving them a 4 for cleanliness and choices of supplies. Staff want very friendly. We wanted help/ suggestions for first time bird buyers. All she wanted to do was catch the bird and go away.
This is the only place in town that sold ferrets! I bought my boy from here last year. Havent seen any in the store since, but I was told that they sell fast.I buy all of my ferret essentials here. Love that you can match online prices with instore prices with no problem.
So I moved across the country, the petcos in california are pretty awful so I always shopped petsmart. But boy oh boy when I went to this petco it changed my view, the animals are healthy and happy, the workers always help me with information, you can even here the care in their voice about the animals. I even have met the manager at my old job at circle k! He really cares about his store and it shows!
Petco is my go-to pet store. Much brighter and cleaner that the PetSmart in Augusta. Now if youd only stop clipping your birds wings....
I have a great experience here each time, Mullins Crossing location has a great employee, Brittany, who always greets us and remembers our dogs. Shes very friendly, always a staple of the store that I look forward to when I go!
Good selection of products but extremely over priced.
Some things in this store are outrageously priced.....dont understand why Walmart is so much cheaper.
Had to go through the whole store looking for cooling vests/clothing for dogs. Were in 3 different places. So disorganized and absolutely no help from associates. Got so aggravated after 30 minutes looking I just walked out. 1st time to this store...wont be back.
Great experience! I took my new Labrador puppy Leo into the store to purchase a harness. A female employee escorted us to a booth, game him toys and treats and assisted with finding him the perfect harness to fit him. Very professional and caring employees! Love this place ❤!
I’m a 15 year old that has been doing fish for 3 years and recently purchased fish and came home put everything in my fish tank correctly next day 3/10 fish died from ick, and left the other fish with ick. One by one they all died. This makes me want to stop my hole fish experience and $100 wasted. DO NOT RECOMMEND BY THEIR FISH!
Always clean, my dog loves it, its hard not to bring another fish home
Went to buy or to see what kind of animal they had for sell, they only had 1 bird 🐦for over a thousand dollars, lots of fish, a couple of frogs 🐸 wasted my time & gas.
Cant always find what I need. Some items are overpriced so check other retailers.
Groomers were great. Treated our dogs with care and love. They were so soft when they came out. I will definitely be using them from now on. Our German Sheppard is very shy and scared of strangers and they took the time to get her use to them.
The associates were very attentive to the needs of my pets when I came in to shop for them. I needed several things and also some information and the associate cheerfully assisted me throughout the entire shopping visit.
Lack of customer help was apparent. One associate in the reptile area continuously ignored me even after finishing with a customer. I bought the wrong size frozen mice but instead of going back Im just be shopping somewhere else.
Animals were quality but way way overpriced, 200 plus for hamster and set up. Girls named him Bang Bang
I love the groomers there Britney is great my baby loves her to
I have never been impressed with their pricing, but the selection of food and goods are vast.That said, they have a fantastic grooming service that I have used for years and they are expanding their service to include a larger grooming system and a larger veterinary service.I will continue to be a customer for the foreseeable future.
The lady that helped us thoroughly explain everything. She explained to us what to do and what not to do and give the pet. She walked us around to gather everything we needed and was specific on how to care for the pet we chose. I will definitely shop here again.
I was not planning on going to the store to pick up my items, but if they were in stock I had no choice. However, I just inherited a little chihuahua mix from my Aunt that pasted away and she is always cold, the chihuahua, not my Aunt. One of the items I wanted was a jacket for her. The website would only let me have it shipped, and pay S/H for a $9.99 jacket, but when I was in the store the exact item was in stock, at full price.
They take care of my kitten professionally and always kind and quick for appointments!
Time permitting I ALWAYS take my fosters to this Petco for grooming. The groomers here are so incredibly patient, kind, and understanding. I brought my newest foster, a mixed fluffy guy named Grizz, in today. He is afraid of everything and even with medication still incredibly anxious. The groomers were super sweet, understanding, and patient with him. The werent at all annoyed that he had to be coaxed, and then carried to the back. When they were worried about how much stress the dryer was causing, so they found a work around to still dry him after his bath. He went from a dandruff and poop smelling mess, to a super soft, fluffy, and amazing smelling teddy bear. Anxiety permitting, I will bring him back for a haircut and shedding treatment, but I didnt want to add even more to his, or the groomers plates today.I am so appreciative of all the hard work and patience yall have for every dog that comes in.I will continue bringing my own dogs, and all my fosters to this grooming salon for as long as Im in the area.
My partner and I were a bit overwhelmed with all the options for cat food but an employee was extremely helpful in guiding us towards the right fit for us. She answered all of our questions and was very friendly. She also guided us to the clearance section where we got a great deal on wet food to treat our fur babies!
If you’re getting fish, then plan to wait a while on being helped.
Very clean store. Great customer service
Got my dogs nails clipped, shes always afraid and they handled it like champs!
I was shopping for harness’s, but they didn’t have the sizes I needed, so I was told to order on line. I had a 25% coupon that would only let me get 1 of the items I wanted, so I had to buy items I didn’t need to reach the minimum amt, less 2 of the harness I wanted and it had to be picked up. On top of this, the website kicked my items out of the “cart” 3 times. But worst of all, I found a dead chameleon in its water bowl, that was dry as a bone. He was shriveled up like he’d been dead for awhile. I know it’s policy to check the animals hourly, so someone wasn’t doing their job. There were other chameleons in the tank so I let an employee know. Hopefully, they took him out and gave the others a fresh bowl of water.
Nice place, a little high on prices but neat and nice place.
Been here a few times and the people working there are friendly. But it is still a Petco and there are times I am a little concerned for the reptiles. If you want a reptile it is always best to get them from a reputable breeder, franchises arent exactly looking for quality over quantity.
We especially love their biscuits and vigilant approach to the virus right now by keeping their dining room closed and efficiently operating their drive-thru so we can safely continue to receive their yummy food. At our recent visit to pickup an order we did find a window server with her mask down below her mouth, though. Before receiving the bag, she properly adjusted her mask (after I asked her to), handed us our order and sent us on our way. We will return again soon.
We came one evening due to fish dying. Justin took his time to help us find the right products and answer all the questions that we had about caring for fish and taking care of an aquarium. Then when we went to check out with Brittney as our cashier, she her time to get us straight for the return items and helped us with our price match items. Both of these employees should be recognized for the great customer care and patience they had with there helping hands
I brought my golden retriever in to be groomed and bathed. Stood in line until 12:20 for my 12PM appointment. They pulled out a hair chart and told me this is what they normally do for golden retrievers. He comes out with less than 1/4 inch of hair, shaking, and appears to have his package nicked by a razor. Goldens should never be shaved, especially not this bare.
Where we go for our animals food and to get our huskies groomed.
They had basking light for my daughters turtle 🐢 squirt.
Most of the time, I really enjoy shopping here. Today, I was working with one cashier and he was doing just fine. He asked about a product because he could not find it and was immediately replaced with another cashier. She was rude, grabbed the boxes we brought to the counter and threw them into another basket saying they were suppose to be on the floor. Mind you, they were boxes for product that is held behind the registers. One of which he was asking about because he did not see it. She continued to be rude and snappy throughout the transaction. I would have preferred working with the other cashier. There was no need for her to take over because he did not see a product that they were apparently out of. I will think twice about going into the store if I see her there again. I would rather drive the extra miles to another pet store than deal with that again.
My dog Bandit has a problem with separation anxiety. Heidi is so good with him. I am handicap so Heidii is so kind to come out to my car and retrieve Bandit.
They dont always have the crickets I need for my lizards. Its like someone comes in and buys all of them. I have one lizard that will only eat small ones and those are the ones the sell the fastest. Other then that the people are great.
Great layout with a fresh remodel. Good stock of fish, reptiles, tarantula, birds and more!
The guy who helped me was very friendly and helpful. My puppy had an accident on the floor and he helped clean it and then went to throw the bag away. He came back with a coupon book and a treat bag for my puppy and an extra treat. The place had a great and welcoming atmosphere.
They give out false information and its been like that for years, did you know that most reptiles need to be kept in separate enclosures while they have over 10 lizards in one enclosure. The only thing I honestly like about this store is there prices arent as high as some other pet stores but even the prices are a bit overdone. Its hard because I want to have a giant family of reptiles but these things can just be so expensive. And I know someones going to say oh the info is so true they are trained to know what to say. Well news flash they are incorrect on over 70% of there information. :) if this was actually read then thank you...!
Always helpful and good natured employees!
We found what we needed in stock with very little effort. Because PETCO offers price matching with its competitors, we saved about $40 on flea medicine we needed for our large breed dog. The cashier was very friendly and helped us get the lowest price possible for the items we purchased. It seems like they could use at least a few more employees there. Im rating 3 stars because the wait for the cashier is usually lengthy and the grooming salons services are over priced and they rarely answer the phone, but we do visit this location frequently and will keep going back.
I went into your local store to purchase a few items for my aquariums,and was able to find and purchase them. However, I do have some concerns in regards to the health of the fish in the aquariums. There were too many dead fish, in with the live fish. More frequent maintenance and care is needed.
Petco has been one of my first stop locations for basic pet supplies. They have updated their store arrangements, and adding Vetco (veterinarian services). People complain about the prices, but their reward points are awesome.Every $100 you spend you can get from $5-$10 coupons, and stack the coupons.
On my very first visit we enjoyed the patience in answering all of our New Parent questions for our adopted senior doggie. Thankful for suggestions and option to bring something back if it doesnt work for our newest baby.Ordering online and picking up was also something I tried recently and that was a breeze. My order was ready and I was in and out! Very convenient when you just get off work and have to hurry home to start dinner.
Earlier today my wife and daughter were in the store to purchase pet supplies. As they were browsing an older white lady with short brown hair approached my daughter and said EXCUSE YOU... I can only assume this employee thought she was alone. They left immediately afterwards.Im not sure if thats how associates are trained to speak to customers but I can assure you that will be the LAST time that anyone at this location will have our business.We have pets but will not support down right nasty attitudes in any business. Do not speak to customers in that tone they pay your wages.
Its a little farther away than the other pet stores, but Im happy to drive a little longer to support a store that has put animal health and safety over profits (no shock collars). The staff was also very friendly.
Amazing, friendly, and helpful staff. I bought a red tail about 4 months ago and called multiple times because she never took food on her own. I was told to just soak her, and whoever I spoke with was quite brash about the whole situation. She just passed away last night, and is at the vet for an autopsy. I’ll be going in for my money back or a new snake that will be in the best health possible. This experience has left me quite upset, and I really wish Petco used a different, more reliable breeder. It’s heartbreaking seeing the affect that poor breeding and housing can do to such a small and innocent animal.
This is an affordable option for having your pet groomed, and the shelves are stocked right now for cute Halloween outfits for your dog and cat!!💕💕💕
One sales girl was great the other that were there were awful
Sometimes being able to just pick up is easier than hauling my whole family inside. Very hard to get 6 kids who love looking at every single animal to just go in and grab a few things. I love taking them in, but sometimes mama is in a hurry.
Bought two aquariums from your Evans, GA store. The price I saw on your website said $18 plus change and the one in the store was $24 and change. Basically, your store clerk told me to prove it by showing YOUR website to her. NOT MY JOB TO DO THAT. She shouldve done that, but she was too busy chatting with her coworkers. Not the first time this has happened.
A lot of the employees here will reach out to you with a friendly attitude, provide amazing tips and tricks to improve the quality of your pets life, and take I take interest in you as a person. This store has several people that have exotic species in their homes, which helps them provide relevant information to the cost, care, and what to watch out for in those species. Hands down the best pet store Ive ever been in
Becca was a great help. Her customer service skills are impeccable. I went to every pet supply store in the area. I called Petco and spoke with her on the phone. She answered all of my questions and when I got to the store, she walked around and showed me different products and answered questions about them. I will most definitely be going back.
Clean and organized. This seems to be their usual. Chelsea did an excellent job with grooming my dog!!!
Picking up my online order was so easy at Petco! The associates are all so friendly, and it was really quick. Great service!
Organized, clean, and inconvenient. I went looking for a specific item. They did not carry. I had to order online. Friendly service.
Took my Yorkie in for a bath and haircut. After receiving a phone call telling me she was ready to be picked up, I walked into Petco and a man, not a Petco employee, was holding my dog. I began telling the man his dog looked exactly like mine, he then began to tell me that’s “she’s not mine and they [Petco employee] just gave her to me”. About 5 minutes later, a Petco employee walked out and asked what was wrong. Needless to say I was not happy and I will NEVER take my dog back there.
Never had a problem. Our dog is very shy but LOVES these groomers! She gets excited when she sees the petco sign.
The staff is really welcoming, friendly, and helpful. This store NEVER smells like pets unlike their competitor (Petsmart, which smells terrible). This store is clean and well organized. I’ve never had an issue in here. When I can’t find what I need in a general store, this is my go to for my pets needs!
I get all my fish tanks from here during the $1 per gallon sale. Jasmine and Olivia take good care of my dog during grooming time.
Wow, what a nice Petco store in Evans. Clean, spacious, and lots of merchandise. I dont think Ive ever been in on this nice!
Always organized and super helpful staff.Edit: We always have a great experience. Recently we had to switch our pups diet and Shayla took her time helping us find the perfect food for him. Then she took her time giving us plenty of choices for treats.
Pretty good, except for the people that follow you around the store like you are going to steal something. I mean, why are you all doing that to your customers? I rather enjoyed walking down clean aisles, and the cashiers are so friendly and helpful. I was so happy to have shopped there. Double-tapping here, SOME people will stop visiting your establishment if you dont stop tracking their every movement through the store. Not all of a certain racial group steals ya know. Just trying to help, but great work.
Upon entering the store I saw an associate name Zack (I think that was his name) walking towards the door. I asked him was he off the clock and he said yes how can I help you? I told him he didnt have to help me if he was off and he said he didnt mind. He assisted me for about 5 minutes helping me find dog shampoo. I told him this was an great example of excellent customer service. I told him I would leave him a review for management to see. I also spoke to Micheal in the fish department. He noticed my dog was panting and asked if it was ok for her to have a drink of water. He got a bowl of water and gave it to my dog. I am so trilled that this place has so many people that cares about animals. The young lady at the front register named Chelsea was very helpful as well. This is such a great location!!!
I was helped by an amazing sales associate. I unfortunately did not get her name. This is our first time taking care of a dog and she helped me through the entire process! Thank you so much!
The store was well stocked, items were easy to find and checkout was pleasant.
Always love visiting Petco. This location has a dog groomer and Gourmet dog treats. The staff is always super friendly and super helpful. Most of the time if they are not busy and you have a small child they will pull out any animal that your child would like to see and let them hold it. Even if you arent interested in buying it. Prices are about the same as everywhere else, and usually Friday or Saturday they have pet adoptions, and work with local rescue and shelters.
I only come here for dog food usually which they are always in stock on but im also an avid fish hobbyist. When it comes to that area i am not impressed. Every time i go there i see many dead fish rotting in the tanks which is really concerning and a good selection of fish are usualy worse for wear. Also last time the 50% tank sale came up i thought, why not get a 75? Every tank either had cracks in the glass or super shotty silicone work, ive mentioned the damaged tanks multiple times but it seems they dont even check them. I have no other problems with the store and will continue to buy my dog food and treats there but it would be nice to see an improvement in the fish division. The staff is also always great and friendly.
We were there almost at the closing time and the employees were so helpful in finding the right food for our baby and didnt worry about closing minutes. Variety of items are there to choose from so made our shopping easy.
Went in for puppy classes Eric the instructor was amazing, staff was very helpful. Was able to find many training treats options. Has a whole section for small breed dogs with so many collars and harnesses for the smallest of dogs.
Petco is the best place because somebody named Michael he is the best bearded dragon expert because my father is friends with him!!!
The cashier couldnt get my coupons to work. I had a buy 9ne get one free coupon mailed to me for Hills Science Diet treats for my dog. She gave me a $2/off instead, not the full value of the coupon.
So i had a dying betta named Ocean. I came in an this guy i believe it was Justin had recommended me so much stuff (I soon found out they were much better and cheaper than my initial items) because they were out of bettafix. I then found out i was about 5 dollars off and he paid for the rest and hoped my fish got well. He also showed me some smaller food for one of the guppy betta i just purchased (His name is dumbo because he is an elephant ear male). He was very nice and understood the illness well. He knew a lot and the staff were very nice.
Friendly and helpful staff! Nikk was great!
Store was clean, organized, found everything I needed and friendly staff
We brought a wonderful addition to our home, a six month old beagle we named Molly. Today I took her to Petco for grooming. Molly was a meanie but she was good overall. Petco is a great store with everything you need for your pet. I highly recommend it.
I love Petco, everything is a little pricey but the people are friendly. I would not suggest getting your dog groomed here. Its very assembly line style. If you want a great pet groomer go see Sandy at dog days salon in Harlem, Ga.
Easy curbside pick up, had my dog with me, post surgery, so it was great to be able to get his cone e-collar and the post recovery mat!
I have been a long time Petco customer but after the trip I had I will never go back. Nicole was extremely rude and was trying to tell me how to control my dog. FYI Nicole my dog is a rescue and I was bringing her in so I can get her used to people, noise and other animals. Yes she was skiddish. And NO I dont need your help with her. If I were to have her trained by anyone at that place it would be Eric not Nicole. The way she speaks to customers and acted towards my dog is unacceptable and when I told her that I did not appreciate her speaking down to me as if I did not care about my dog she simply did a half grin smile and looked down and walked away. NICOLE NEEDS TO BE FIRED!!!
Petco sells pet products and services, as well as certain types of live animals. Petco sells and fish, reptiles, small birds, hamsters, guinea pigs, and mice for adoption. Pet services include grooming and dog training.Interesting fact, the company was founded in 1965 as a mail-order business selling veterinary supplies. The company also owns the naming rights to the Petco Park baseball stadium, which is home of the San Diego Padres.This is a great place to purchase supplies to feed your reptiles. They have a large variety of frozen rodents to feed those wonderful danger noodles snakes. I usually stop in and get some frozen rats for my buddy Achilles, or some treats for my special dog Freya.So stop in Petco and buy a fish for your aquarium or other supplies for that special pet you have.
I took my dog here for grooming and when I got her back the hair around her face had been cut really short. The groomers obviously dont understand breed standards or care to ask or listen for what the customer wants.The grooming staff can be observed from the retail area goofing off and eating or grooming themselves. Had I see that behavior before taking my dog I never would have trusted them with my dog.The store area has a good selection of pet toys and food.
Friendly folks work there and answeredMy questions
Short staffed. Highly priced. Also you cant handle a pet before you buy it..i understabd the safety behind it but still should have a option for a private setting or something.
Nicole is the very best. She knows her stuff when it comes to reptiles. Smart, friendly, helpful.As for the store... always clean, well stocked usually better prices.
I love taking my rescue furbaby Cricket to get groomed at Petco. She has bad anxiety & Rae does an awesome job with her!
Nice place to shop for your pets.
Dont take your dog here. I wasnt going to post anything publicly but... Its been two weeks and the cuts on my dogs ears are still bleeding. They took too long (4 hours) my dog came home and was exhausted and just wanted to sleep which leads me to beleive he wasnt treated nicely while there. He had cuts on his ears as mentioned above as well as in his private area and his back left foot. When I posted the private review and spoke with the the groomer. She insisted that they were just trimmer scraps but scraps dont bleed. Id give them zero stars if I could. Avoid at all costs.
Absolutely awful place. Reptiles are kept in poor conditions. 18 leopard geckos in one tank. Three extremely malnourished ball pythons in the same tanks. Many of the reptiles are not kept in the conditions that are meant for them. When I asked an employee about the ball pythons he couldnt tell me which ones had eaten and which ones hadn’t. Also had no idea of their age or where they came from. All of this is completely avoidable and there is no reason a major pet store chain cannot properly house and care for these animals. A complaint has already been made to corporate.
Beware! If you care anything about your dogs, DO NOT let these people groom them. Horrible customer service and mistreated our poor pooch. Never again!
Be great if someone offered u assistant while u shop there instead of trying to find someone all over the store to ask a question
The store is always clean and the shelves are always stocked. The dog leash and toy aisles are always a bit messy, but that’s because of inconsiderate customers, not the staff. The whole hearted brand of food has been absolutely great and every WH product my dog has tried, he has loved. All the foods from WH are easy for him to digest. I highly recommend their brand of you have a picky eater and are worried about what your dog eats.
They have a lot of items, but they are way too expensive. Their price for a soft 😺 cat carrier was 4 times what I paid for it on Chewy.
They instituted a no in store returns policy, allegedly due to covid. Of course when I checked out with my item the cashier said nothing about this. I think they did this after the first of the year and I wasnt very happy about it.In any event they lifted the ban on returns as of I believe March 1st.
I go to this Petco a lot, because, having a Guinea pig, we often need a lot of things. The customer service is normally pretty good, but they could improve by having more items farther than dog toys. I know that they only have what the company provides, but they seem to not often have all the items in stock and they are out of things a lot, at least in the small animal section they are.
Michael was in the fish section when I was browsing the aquarium/terrariums for our hamsters. He helped me find a tank on sale and a water bottle solution. He made sure it fit before I paid (new small pet owner!) and that I could set the other one by myself. He also carried it to my car for me. I was so pleased and grateful for this high level of service. Weve never had a poor experience here. Sometimes things are out of stock, but they cant help what corporate sends. Online returns are smooth too. Id recommend pet supply shopping here. Thank you again to Michael for going above and beyond.
Yesterday my car would not start and I cant hear on a cell phone. I went in to the grooming salon as they had a landline and I was going to call AAA. A young woman named Mallory said she had a break between appointments and she would come out and charge my battery. She really went out of her way to help me and it allowed me to drive to my mechanic to get a new battery. I take my dog here to get groomed and they have always been helpful and friendly and do a great job. Thanks to Mallory for helping me out yesterday!
Great service! Great grooming.
If I could give them 0 stars I would. Total joke there online customer service is HORRIBLE! I ordered a tank that said was in stock however I got an email that said it wasn’t so when I called to transfer my order to another store since I had already paid they argued with me that I never paid! After I confirmed with my bank she then told me to tell my bank they were lying. I WANT MY MONEY BACK! Never doing business with them ever again
You have to know what youre looking for and exactly where it is in the store. This location always has less then minimal staff available and even the front cashier is answering phones and leaving the register to get information for unanswered phone requests.
Extremely friendly staff made sure they were available if we had any questions, and they made our dog feel right at home with plenty of treats. Fair prices and a good selection just add the icing on the cake so to speak!
I had my fur baby microchipped here today. The staff that chipped my baby was wonderful! They were very thorough, caring, courteous & fast. I would highly recommend this place for the Sunday vet needs.
Petco employees are AWESOME. Retail Me Not coupon can be used at the register saving you 25% off BATH & GROOMING.. My Dog Sadie loves going to PETCO & seeing the groomers working there. Everyone there deserves 5 STARS.
This review is for the pet food delivery service. See photo of the product I received, completely dented cans of food. Not just small dents but extremely damaged.I have never received pet food like that from Chewy or Amazon. I tried Petco because they had a promotion but I will be cancelling this service.I now have to go to the store and exchange these. I do not recommend this service for canned food.Thank you.
Absolutely awful. I brought my maltipoo in for grooming, they CLAIMED he had lots of mats and had to shave him. The charged me $55.00 to SHAVE my dog. I do know he had some mats around his back and collar area, but that was totally unnecessary!!! NEVER will I shop this store again!!!!
Take our dogs there. Mini and toy schnauzers. Groomers there do a good job always. Never had a problem here
I like to bring my cat there cuz he picked out his own toy and I get food and flea medication there its great wonderful
This place cannot keep feeder rats in stock. They only get them in on Wednesdays and they are all gone within an hour or two. It has been like this for at least 6 months. Even more ironically they sell snakes and animals that require the feeders they cannot keep in stock. Also when they get a shipment in it is like less than 10 rats. Its not that people are buying excessive amounts of feeder rats here, the problem is that they are obviously not ordering enough feeder rats to support the people they are selling these animals to. This is the only place in Augusta I know of that sells feeder rats, this is ridiculous.
Pretty decent. Not a huge variety of each animal(mostly lack in reptiles), but they have an okay selection of fish, and rodents. The animals normally seem well taken care of but there are few occasions where the animals are lacking on water, or proper tank care(like when a fish dies and its just left with the other fish.)
I found multiple choices of what I was looking for and the girl who checked me out was very friendly and helpful. Its nice to see store employees that seem to really like the customers. Good job!!
Chelsie is the very BEST. Bella doesnt mind going to see her. She really pays attention to detail. She knew she was terrified and she took the time to make friends with her first. Thats the biggest reason she is Bellas regular groomer now. We cant forget-Bella always looks like a $1,000,000 after she grooms her. Thank you!
For those of you who are looking for saltwater fish like I am, I know a lot of people say not to get your saltwater fish from Petco, but this location is very clean and the employees are very educated on caring for marine animals. The prices are significantly lower than places like LiveAquaria and saltwaterfish.com and they typically have a variety of animals to choose from, many of which are captive bred (including several color variations of clownfish, Banggai and pajama cardinalfish, and orchid dottybacks). The freshwater fish section is also very clean and well taken care of. Overall, this location takes very good care of their fish and other animals that live underwater and their prices are very good. Highly recommend!
They love my FUR BABY!!!
Difficult to find assistance, but when you finally can, they are helpful.
I had my poodle trimmed and she look absolutely beautiful. We dont have a store this big then I have seen in Atlanta but they said there is one on the North side
Kind of disgusted; on the outside a dog had pooped and no one had cleaned it up. It is now flattened into the pavement to be tracked into the store or into a car. Would have been more upset if I had a small child who didnt see it to avoid it. Shame on the dog owner for not cleaning it up immediately, but now its Petcos responsibility.Also, the employees taking a smoke break & creating a haze to walk through upon exiting really defeated the purpose of no- smoking in store.Had I noticed either, I would have deferred my shopping today.
Staff helpful and good selection of items and food for most pets.
Petco always has amazing staff, they are always very friendly and full of information. The negative side is that all the reptile tanks are filthy and left with feces in the tanks. none of the reptiles look healthy and its quit sad. Also prices are way to much. I have been to another pet store in my town and they have wonderful prices. Its disappointing to walk in and see high prices and unhealthy animals/reptiles. Someone needs to clean the store and update the computers
Always loved Petco over most pet stores. They have a puppy meetup on Saturdays which is great to train your dog and get them socialized. Also they price match everything on their online store where most items are substantially cheaper. Ive found quite a few items more than 50% off. Their prices are hard to beat
These people really care about animals! I found a newborn abandoned kitten n brought her in to find a bottle n formula to feed her. They were all so helpful, they showed me exactly what I needed n told me how to do it. They gave me some cat rescue numbers before I left.
The staff is very knowledgeable and friendly.
Great selection of dog food
Workers are nice and the store is kept clean
I like Petco and Petsmart, they have lots of pet supplies however, I own ball pythons and the enclosures they keep them in are not appropriate for the safety of young ball pythons sometimes. Its usually the humidity that is off, and they tend to use apen bedding which is known to dry out and not hold proper humidity for the length of time it should. Cypress should be used. Ball pythons need two hides not one open ended hide which is almost always what is used (log half) to feel secure. Please fix these issues so I can rate you 5 stars. Ive seen some pythons with nothing but Aspen sub one open ended hide and a water dish. Humidity has to be right or young ball pythons are prone to respiratory infections which are a pain once theyre started and can be deadly if not maintained with supplements to boost their immune response. Thank you!
I don’t know what Shay Johns is talking about! I love this PetCo! The employees are always so friendly and kind. Lots of knowledge and very helpful. I had a reptile myself die, unfortunately, and they were more than welcome to help me. Now, I did bring it back WITHIN the 30 days. It says so on the form that you sign AND they’ll even take it to the vet for you if the animal is sick or not feeling well. This PetCo is just the best, case closed.
As a reptile breeder, I find they usually have a decent selection of frozen rodents for feeders but not for live feeders. The rats/mice they sell seem to be mainly for pets which is ok but they only sell males so I cant purchase pairs for breeding, also unfortunate.Will continue to buy from this Petco because the Petsmart in Augusta is garbage! Your best bet is this Petco for your pets needs!
The person who helped us didnt seem too excited to help us.. but whatever, Im sure she was just ready to head home in 2 hours. Was helpful helping us pick out a cage and what not for our new hamster babies. But when I asked her if it was okay for the two to live in one cage she told me of course, thats why theyre together now in a matter of fact tone. Im sorry, but just because they live in the pet store together doesnt mean theyll get along once we are home. I found that out a couple times with different critters, when we were told they would get along fine.
Very professional. Took care of our baby and pointed out something we had to have a vet take care of
Very small place, with long line, long wait time, due to wrong orders, lost orders 🤷🏿♂️. Its a mess here. Staff is nice and they try.
The grooming was awful, but the groomers are nice!!! Worst hair cut my dog has ever received. She will need to be shaved and have her hair grow back properly. I just went to the vet and after being groomed here twice, and she has 2 cracked teeth. How do you do an inspection of the dog and get paid to brush her teeth and miss cracked or broken teeth? I also asked them to do a few things they said they did, but I know wasnt done. I will never come back. I had to give 1 star to post this review, but I wouldnt have even giving that.
Michael helped us greatly with handling the reptiles. A friend of mine was curious about adopting bearded dragons, and the handler was happy to let her handle one. He was very informative about what was required to care for the various reptiles she was interested in, including their level of care needed and what to expect from owning them. We were very satisfied by his knowledge on the topic, and because of this we intend to return to this specific store for future adoption.
This is why I wont buy a fish from Petco. I came I to look at the fish supplies and found two dead bettas sitting in their containers. I told the cashiers about the fish. I know fish can get stressed easily and die, but it goes beyond that when one of the fish looks like has been rotting for a couple of weeks. I cant trust a place that doesnt keep an eye on their fish, cause how would I know what I was getting is healthy?*Update*If you bought a fish from Petco and it dies, you can return it with your receipt or get store credit.
Their online system sold me something that they didnt have in stock. After they refused to fulfill my order they kept my rewards coupon that I used for it. Their rewards system is worthless if they wont honor it. I guess Ill be going to PetSmart now.
Dr. Andrea Morris did shots for my dogs at VIP Pet Care. VIP pet care like a vet office is extremely expensive when it comes to buying heartguard for your pet however you can buy it through PetCo for 1/4 th the price literally. Thinking this would be difficult I called Petco before going there to visit with Dr. Morris and have her do the shots just to verify that she would approve the blood work she did on my dogs and that they could order Heartguard. I didnt want to order it from her or from VIP Petcare because of the HUGE overprice and difference for the same product! After VIP petcare canceling my order through Petco twice I was asked for the Vets name. I found her and gave them her number to their office. They canceled my order because I wasnt seen at that vet office. The receptionist was very rude to me. I asked her if there was anyway I could speak to Dr. Morris. She said no she didnt want to talk to me and I could call VIP Petcare. No help whatsoever. Im not sure if thats the kind of vet you want to visit but I want one that actually cares about their customers and I was literally treated like I didnt matter. I spent almost $300 on three pets to get their shots from you just so they could get heart guard and after you treated them you wouldnt even help me get them the medication they needed. Save yourself some time and go somewhere else. The automated system I spent over an hour on every time I called. I had to call 4 times and replace my order bc they didnt know what VIP Petcare was or who to call. Its like, Really people! Its at Petco a service you provide in your stores and you cant figure this out. I could have gave them all the information they needed but it was talking in circles to these people that cannot speak English. Its like go back to your country or hire someone that can actually help their customers!!! So frustrating!!!!
So today I started out at pet smart to see what I needed to help clip my bunnies nails, after having no help there I drove to Petco and started to talk to one of the groomers there . This lady was so super friendly and helped me out so much and even though she was about to leave she stayed so that I could run home grab my bunny and bring her back so she could show me how to properly cut my bunnies nails ! She was amazing and seriously dont know how I would have gotten through it without her help !
Came for a vet appointment for our rescued pup. Everything went great!
Poor staffing, good customer service. I guess I’d be bitter to if I was in my 50 something’s working a dead end job.It’s cool tho, I don’t mind going to pet smart. At least the people are less ornery and rude over their. Who insults the customer at the register? Apparently Petco.
The groomers here are so wonderful. Our dog tends to be very nervous but we know that her regular groomer, Jahna (sorry if spelling is wrong!), takes great care of her. She always says the sweetest things about our pup and remembers us when we come in each time. Highly recommend the grooming department here (especially Jahna!!)!
The grooming staff would get five stars. Customer service otherwise is unacceptable. Our dog was terrified and long story short she had an accident on the grooming tech. My husband felt bad and wanted to give her a tip but needed change so at the register he asked if they could change for him. The cashier was insulting and another cashier got a manager who said nothing, acted insulted and gave him the change. This money was tip his own employee in the grooming area. Groomers - nice he was so inconvenienced and coud care less in support of you. With three pets, we spend a lot of money here but we won’t anymore. There are other options besides this store.
I brought my 7 month old Pomeranian to get her nails clipped and rounded as well as a full flea and tick treatment for we live near the woods and she loves grass. They returned her to us clean and conditioned but her nails weren’t rounded so she scratches even with very little pressure. She had cute little bows on her hair that left her hair matted and tangle. Now we have to cut a chunk of fur out from behind her ear. Besides that, everything else was swell.
The best place for all your pet needs. Its like a gourmet pet store. Great selection of all types of pet food, toys, bedding, etc. They also have grooming services for your fur babies. Come check it out, youll love it !
GREAT CUSTOMER SERVICE AND VARIETY FOR MY PET NEEDS. SAME DAY DELIVERY IS AWESOME SHEN I CANT GET TO THE STORE.
Great staff friendly very helpful price is better than PetSmart
Loved all the pets just need more stocks on ferrets
My perscripson was $ 400. This vet is too expensive for me.
There was a worker there named Anna that treated us poorly. My little brother wanted to buy one little fish. We picked a good size tank for one fish, a bag of rocks, and some decor for the tank and he was going to buy it all with his own money. It took us 30 mins just to get an accosiate to help us. She said that our tank was too small which the tank was not at all for one fish and if we were to get a bigger tank it would be about 50+ dollars. Last time we were there to get a fish she said the same thing. So we wanted to get a hermit crab but again she was talking about how the tank was too small but for one crab the tank was more than enough room. We didnt listen to her though and still got the hermit crab. But, this time the way that she treated us we left and went to Walmart which gave us a lot more helpful advice on the right size tank and everything. I still love the store but not the workers so much. Please work on getting better ones.
Store is so appealing visually, well organized, SUPER CLEAN and employees very approachable and informative. I was overwhelmed by the significant varieties of betts, koi, goldfish. .and accessories, plants.etc...was my first visit to this store and impressed!
Awesome customer service. Great selection of dog collars too
Went to buy our daughter a red ear slider turtle at the Augusta location for her Birthday. Her 40 gal tank at home was prepared & ready for her new friend. The girl that assisted us at Petco was the friendliest, nicest, most imformative, help weve experienced in a while. She even knew what to look for in deciding the gender of the turtle, because our daughter wanted a male so she could name it Raphael, after the TMNT Ninja🐢s, how cool is that. Our daughter is extremely 😀happy😃 as well as mom& dad👌❗
Well organized, Employees friendly. Nice atmosphere.
I was very disappointed with my visit today, I took my dog who is like a child to me to get a regular shampoo and grooming and not only did they take an hour longer than they said they would. They told me that she “jumped” while on the grooming table and cut her back paws to the point where they had to bandage her and put medicine on the cut. She is naturally a very timid dog because she was rescued and was living in poor conditions when we found her. So we are very upset that she is now afraid of petco to go get groomed. The petco staff was very understanding and did not charge me for her visit. I am just very disappointed that she is now afraid of the groomers.
Takes pretty good care of their animals, place always seems clean, can always price match with online, just the associates tend to not always be the most knowledgeable about all their animals and their needs... and they sell calci sand - one of the worst products in existence for reptiles.
The sales assistant was very helpful as the register did not acknowledge the sale price of the food I was buying. We both went back to get the right prices and he entered them into the computer.
Petco is renovating this location. Selection is limited. They do not have any fish, or other pets to speak of, they are still offering dog grooming, and have pet food, but locating what you want is a bit of a hassle.
Great customer service, Michael the reptile and fish guy is awesome. He is very knowledgeable, polite, and good at helping us choose the right fish for our tank.
Mr Mike is awesome. Great customer service, he is experienced with reptiles (lizards) and does amazing answering questions and teaching my boys about our leopard gecko and red eared slider turtle.
They were good, and timely. They forget to complete a service I asked for my dog. Overall good experience. Thank you.
Great place to find feeder mice. Be sure to get there by Wednesday afternoon. Thats when they come in. Everyplace runs out of them quick. Their inventory is usually cheaper than petsmart.
Total reviews rating 4.3
199 Reviews for Petco 2023:
Review №1
2022-03-01Not only are they entirely knowledgeable about animals but the associates are the best! Zoey is always prepared with crickets for my bearded dragon and always in a good mood. Ive been to this location at least ten times in the past month and have never encountered an associate who wasnt polite and happy to help.
Review №2
2022-04-25My Petco is very supportive and caring when it comes to my fur pal Buddy. The store is clean and the employees are knowledgeable. There are supply issues but that’s everyone right now. The location is easy and accessible as well being open when most needed. The Vets and groomers are pretty cool too. Highly recommended!
Review №3
2021-09-03Had a wonderful experience here with Carrie in grooming! She handled my 4 month old puppy perfectly. I was so nervous because the past grooming he had we didn’t great reports from, (he nips a lot) and not great results either. I didn’t expect a perfect haircut because he can be squirmy and likes to nip, but wow she exceeded my expectations! Will definitely return and recommend her.
Review №4
2022-06-08If you have and questions… ask for Micheal. Not saying no one else is helpful but he is the associate I dealt with the most and he went above and beyond to help my son and I out. The cashier was also very nice and had a smile on her face. Seemed they were very happy with their job.
Review №5
2022-07-03I love this establishment. The employees are very knowledgeable and helpful. They also offer a Vital care plan that is unheard of. I have 3 dogs and would not be able to properly care for them without their plan. Check them out!!!
Review №6
2022-02-15They seem to be pretty decently stocked on most items. I specifically have a guinea pig and tend to have a hard time finding places that have our needs in stock. Most of the time this Petco has what I need.Biggest downfall for me is that their reward system is less than PetSmart.
Review №7
2022-03-17Renee in the pet wellness department is amazing! I never felt pressured or rushed during our phone call. What I did feel was care and compassion for all things animal. A great ambassador for Petco!
Review №8
2022-05-27Not too busy here when I patronized. They had what I wanted which were the Himalayan chews. Those things last a long time. The store was clean and the cashier was pleasant.
Review №9
2022-05-11My wife was in to pick up some mice and a couple other items, she spoke with an employee who told her the mice had just come in and give them 20 minutes, 45 minutes later she found another employee and asked about the mice, and then was finally told they didn’t get any mice! It should not have taken 45 minutes to inform a customer that an item wasn’t in stock! Worst customer service experience. If I could give negative stars I would.
Review №10
2022-04-25The store was a complete mess. I had to move carts full of product and weave around piles of overstock to find the products I needed. The workers were not warm and friendly. I also overheard them complaining about the management at the store being unhelpful and unwilling to fix issues. Will only be back for the vet services (which were a total delight!)