Kerbside pickup
Yes
PetSmart in Lilburn
Categories
Location on the map
Lilburn, Gwinnett County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 770-985-0469
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
The employees were very helpful and had everything we needed.
Very clean and friendly staff. I took my shih tzu there to be groomed, had to make an appointment for the service. The service was very good and the groomers kind and concerned about the condition of my dog before grooming began. King is with me all the time and I dont leave him with just anyone but he seemed to be at ease with the groomers which does not happen from just knowing him and how he is. I like the fact that there is a display of the different blade sizes there so the customer can see and feel what the cut will be like. I would love to use the same person again, but I will make sure I get the look that looks best on him. Dont get me wrong I was satisfied very much so but I see areas of improvement which by going to the same person I will fine tune the cut. The price was good for the service. Be prepared to leave your pet for at least an hour.
Excellent customer service. One of the system manager came out to the car to help me dog seat belt.🙂
PetSmart has a great variety. Not always the best prices, but many products to choose from.
Love the way the store is laid out It is easy to find what you are looking for.
Need to grab another fish and didnt have to wait long to get it. The associate who helped me was very friendly and knowledgeable.
I hate to give the whole store one star because Becky and the other members of the store as amazing. Very friendly and helpful. BUT the grooming salon is HORRIBLE! I would not recommend them to anyone! They all are very unprofessional, rude, and disrespectful. My appointment was canceled on their behalf but yet get an attitude and one girl hung up in my face because I demanded to know why I haven’t been called to get service when I did not cancel my appointment. At this point I would not trust leaving my baby in their care.
Stopped in for sphagnum moss, bought the last package. No assistance on the floor, but the cashier was friendly.
They have everything your looking for. Customer service is always great. Workers are friendly and helpful.
This is one of the larger pet stores in the area. They have a huge selection of fish, and aquatic plants. They have a dog teea bar by weight which is super fun for the kids. Large selection of food choices. And the biggest selection of live pets Ive seen around.
Great and friendly customer service. They didnt have a product I needed so they were able to match the price of a better item. Great job.
Good place to get ideas, but you will find the same products for 1/2 the price or better on-line. Want to support local but have to look after my pocket book when I can save so much more on-line.
Ive always purchased at PS when having a pet, but havent had one in a couple years... However, I was hoping for a fish, in which I havent had since I was a teenager, and I 50 years old right now, so go figure! Anyhow, my girl friends Beta recently died and I wanted to show her I cared. I wanted to upgrade her from a tiny bowl to a bigger one and also replaced the fish. The staff was so helpful in giving me knowledge on Beta and care. I love PS because of that, but when I left I had my Beta, a plant, and tank, but had forgotten the fish net. An employee ran outside, brought the net to me. I was like... you have know idea. My girlfriend is always scared of dumping the fish down the drain. The net was the most important piece to keeping this one alive! Anyhow, two thumbs for PS!
Me and my boyfriend go here alot its a little too expensive but its nice!
If your insure of what’s the best products for your dog . The staff are very friendly and they don’t mind helping u.
Emily was so very helpful. I bought a thunder shirt. I wanted to make sure I bought the correct size. She put the shirt on my dog and said that side would be the right size. The other employee ( sorry I didnt get her name) but she was very helpful also. Keep up the great work young ladies!!!
All went well and the staff was as kind as normal. My only complaint is the amount of time it took for them to run my pets specimen.I would like to mention Emily, a total sweetheart. She should be the face of PetSmart. Her genuine kindness, care, and respect are unparalleled.
My friend and I stopped in here after a quick lunch date and were welcomed warmly by an associate as soon as we stepped into the store. Everything was very organized and laid out in a way that was easy to find. Everyone had a great attitude and were just nice in general. 100% will go back soon!
We always get our pet supplies and fish from this specific store and the staff is always pleasant
Im so disappointed with one of the workers at this location. She is a lady with platinum short hair and a rainbow lanyard. She was tapping at the Betta fish causing them stress!! I know she was trying to check for dead ones but it is obvious when a Betta fish it dead! Most or yet all Betta fish lay on the bottom because they have HUGE fins they have to carry around and would like to rest from time to time. Also they are depressed because they are kept in those sad plastic cups. They dont deserve that kind of treatment they are already stressed and sad enough! Dont EVER tap at a Betta fish or ANY kind of fish! It CAN KILL THEM. This has nothing to do with the rest of the coworkers there the cashier was very sweet and understanding. But as far as the people that hired that awful woman, poor choice!
Oh yes, I picked up about two dozen live crickets
Took my doggie for grooming and April and staff were so very sweet and patient with my little guy; and Ms. Becky who checked us out was so sweet with good customer service. I love this location.
They are good to buy pet products. But I would not recommend the grooming salon at all. They mistreated my dog when we went for grooming recently. My dogs whole butt area is super red and cut up in multiple places. Which has caused him great discomfort and a few sleepless night due to inflammation back there. I will never be using any PetSmart grooming salons ever again.
I always come here to shop for cleaning supplies and toys for our pups. Staff was excellent today in helping us find a bed for our new puppy.
I was recently in this store and found that it was a little difficult to get some help. It seems like Travis the manager and only one cashier were working. I waited to get something off a shelf for a few minutes to i realized it was taking longer than usual so when I went and found Travis the manager he was busy with a forklift unloading a truck. The truck driver was complaining that he needed to be somewhere at a certain time but Travis the manager stopped what he was doing to assist me, the customer and even gave me a discount for having to wait. This is a quality manager that PetSmart needs to value.And they should have more people working at the store. You cant depend on one or two people to run a store before you start getting complaints..
Very friendly staff. Fish tanks need better upkeep. Some out of stock issues in small pets aisle where I shop. But I always have a pleasant experience here.
Nice clean place, employees were very helpful I enjoy going there and seeing all the things they have for pets.
Great store. Very friendly staff.
I just recently had my dog groomed by Alberto and I was not happy with the job he done. I asked for a teddy bear shape cut and I did not get that. I ask for some of the hair in her face to be cut down I did not get any of that I ask for her paws to be clean so that I can see her toenails I did not get that righter pretty much I didn’t get anuthing I asked for. They took so long I had to have someone else to pick her up did not see the haircut until late that night once I got home. This is the first time I was not satisfied with my service. It was truly a waist of my money.
The customer service was awesome. My pup love it there.
I tried to adopt a gunnia pig on Thurs at 9 am the store had just opened SO NO CUSTOMERS were in store I am a experienced family who just lost pig we had for 6 years We walked in Picked out one we were going to bring into familyI went to register Said hey I’m going to adopt pig today She said someone will be with you soon REALLY THE 1 mission of that store should be finding forever homes for animals in the building My wife and I waited for over 20 mins While seeing casheir on phone and someone else talking to someone else up front So wife said We done They don’t want to find homes here SO SAD
Worst Place to take your baby for a groom. That place is a whole joke. Especially Joshua who call his self the manager. He gave my baby a bath I came back 4 1/2 hours later and she still wasn’t ready. He told me to come back in 30 minutes to pick her up. She didn’t smell like she took a bath and she was super wet. Wasted my money there. He has a stuck up attitude and they always “busy”.
The lady at the register was a little extra, everytime she did somethings ng she would complain about how complicated it was. I just wanted to return a mouse that we purchased the day before that died. Now the lady who helped us get the new mouse was amazing, friendly, and helpful.
Awesome friendly staff, I always get great tips regarding pet care. I would bring my dog inside, but he would attack the other pets. Love me some Petsmart!
Friendly & prompt service! Penny helped us with our cats much needed Feliway! 🐈⬛🐈⬛🐈⬛
They had all the accessories needed to care for my dog. Now he is happy! I am happy. We run all the time in florescent colors for the world to see.
Always find what I need .Helpful sales people
Very nice experience getting my 🐕 groomed
I have been going to this Petsmart for years and I am sad to say I will not be going back. I use Banfeld and that will be the only time I purchase here.My daughter and I went to purchase a fish and were very sad upon arrival because MULTIPLE tanks had nothing but dead fish floating all over it. We were standing with a representative (who said our 10 inch tank was too small for a gold fish) while right in front of us there had to be 100 dead goldfish crammed into 1, 25 gallon tank.. pathetic. And after my daughter expressed how sad she was for the couple remaining live fish having to live in a tank filled with dead ones, we were ignored. We decided to try and save a couple of these fish so we purchased 3 hoping that putting them in a clean environment would help. But no, after 1 week 1 is dead and 2 look very sick.The last reason I will not be purchasing here, is there is a newer older white woman who will harass you about her opinion even when it is just her opinion. I have had encounters with her now 3 times where she started arguing with me over her opinion. I was buying soft cat food for my cats, she said that I should buy something more nutritious than what I picked (what the hell) and that her cats would never eat something so cheap. She also told me not to buy my cat a collar because it is a choking hazard. I told her that I got the collar that pops open easily if it gets caught on something. She insisted that it doesnt work and that its animal abuse to put a collar on a cat. This information is completely untrue and I have another cat with the same collar that I have had no issues with. And plus, I am the customer in a pet supply store. Why is she telling me not to purchase items & treating me like I have no idea what I am talking about? I have been a pet owner and going to this Petsmart for years. I am not the newb, she is.I really hope they do something about the fish because that is the saddest part of my recent experiences. I can deal with a old cat lady but maybe she should harass her management about the conditions of their animals before she starts harassing me about my choices with my pets at home.
The store was very clean and the staff is friendly and very helpful. Only negative think I can say about this store is I bought glo fish from there twice two different times and on both occasions the fish died the next day. They have a great return policy its to far a drive from my house.
Always good to my two little ones.
Hard to get help when you need it and prices are higher than others!
Used the curbside delivery at this PetSmart and it went very smooth. I received an email stating how the delivery would occur and what I needed to provide (drivers license) when products were brought to the vehicle.I made a copy of my license, put it at the back of my van and opened the back door when I arrived. Called the PetSmart and told them I was there, gave them the last 4 numbers in the order number and described my vehicle.Within 3 minutes, my order was in the back of van, the copy of my ID was acknowledged and I was on my way.Simple and quick.
I wont mention the employees because I worked at an veterinarian hospital and some of the advice they give are corporate answers for money (not advice for the animals.) The prices are decent and the sales make those prices decent. The store is kept clean and the aisles are well organized. It is easy to find what you need.
I love Petsmart! They are the BEST! My kitten had a procedure today, and they took the best possible care of her, considering she can be an awful patient! They ALL truly love their jobs, and it shows!
Nice service, nice people, plenty of items for pet care.
Great! Great experience! I usually shop online but couldnt find what i wanted so went looking here. Friendly, knowledgeable staff and the place was very clean. Thanks Emily and Jaxen.
April is a wonderful groomer. Petey always looks great. Very concerning the salon has one groomer and now just a salon manager. I’ve been going here for over 5 years and they have a very high turnover.
I went in looking for a great flea and tick product for my Old English Sheepdog and my 15 year old Basset Hound. The employee immediately helped me and brought the product to me. I was so happy with the customer experience. I also had my Old English Sheepdog recently groomed from there. They do an excellent job everytime.
Helpful staff, social distancing promoted (wide aisles, marked spaces and barrier in checkout.) Good selection, well stocked - prices a bit steep compared to other online retailers offering the same goods (the price of walk-in convenience.)
They gotta what you need here. Nothing spectacular about it.
Nice, friendly staff. Large inventory provides everything I have needed for all my pets. Cats, dogs, fish, and fowl. Vet too!
We normally order our pet supplies from Chewy for the convenience. But after our dogs food was discontinued, we made a run to PetSmart to explore other options. This location was clean and well-kept. Friendly staff greeted us at the door and another associate helped us find a high quality replacement dog food. I wish I could remember his name!! We left very pleased with new dog food and healthy treats in tow. Great shopping experience.
Supposed to have curbside pickup but signs gone & no response to notifying of arrival through app. Had to go inside & one cashier up front to check out inside customers & assist with curbside pickup. Better planning needed.
Not very friendly service from the man who my bathed my pup. I felt like I was bugging him by giving them business. Price was more than expected. My girl smelled nice after bath though.
Very good customer service
Went there for liquid hip and joint supplements. The staff didnt know, the vet on staff told me to speak to the staff. Absolute waste of time. Went to Chewy.com and ordered exactly what I needed. And they wonder why brick and mortar stores are going under. Educate your employees.
I know I give alot of places 5 stars but it is easier for people to point out negative things than positive. However, I did not have anything happen bad or negative here. I was greeted at the door by the cashier. I was greeted by the staff standing around. I was acknowledged and greeted by the little lady who groomed my kitties I was greeted by the staff working and with a smile. I was assisted by the cashier with help finding a lower price for an item. I didnt find it but i didnt care. I was happy to shop here cause they actually acknowledged my existence and cared to help me. This is rare in my area.
Customer service could be improved. Had to wait in a ridiculously long line while the 2 cashiers counted their drawers and the other 2 employees said they werent able to open up a lane so they just stood around and talked as the line got longer and longer. Definitely not the location to go to if you have any questions or need help deciding what to purchase. The store was clean though.
Not the best selection or prices, but the employees are helpful. They remember my dogs name. They always try to help. What I love about PetSmart is they care and give back. They have many things I cant get at Target and larger volumes. The location is convenient even if it is a bit hard to see from the road.
I’m a STEM Lab teacher taking care of a tree frog at home since COVID happened and needed crickets. I called the store and was told they had crickets. So I drove there to get them. ( not that close to me) I asked for 1 dozen crickets and the girl working in that department said no I can’t sell them to you because we need them for our reptiles! I told her I would not have come here if I had known you really didn’t have any for sale! I asked for just two crickets and she said sorry I can’t do it! I have been buying crickets here for years for my school pets and have never been disappointed and treated this way! Give and it shall be given...
Manager was very helpful and informative when I couldnt find a dog life jacket.
UPDATE: This place is under new management AGAIN! I took my dog back for grooming 5 days ago, and the groomer kept asking me what I wanted done for my dog. Finally I asked him to please take a look at my dog and let me know his professional opinion. He stepped out and still never touched my dog, but gave suggestions about using a ferminator on him. After asking him if he had experience, he became very upset and told me he had been doing this over 20 years, which I find hard to believe. Anyway, I then requested to speak to the manager, and he told me Good luck with that.I knew then, this place had gone backwards and this was not going to turn out good. I then spoke with the manager Geoff about my experience with the groomer and he seemed very unconcerned. No longer are the staff friendly, and the manager could care less. I have definitely decided not to ever return to this store. Why has it become so difficult to find good customer service these days?!!!I had been taking my 8 year old dog here for grooming since he was 8 weeks old. I stopped about a year ago because of very poor customer service. However, I found out they were under new management so I decided to give them another chance, and Im glad I did. Wow! What an improvement. Customer service is great, and even though one of the groomers forgot to put my appointment in the system, Teresa gladly added my dog to her schedule. Teresa did an awesome job grooming my furbaby! Prices are more than reasonable and I really like the way they keep you updated by text. Even sending you the invoice by text before you pick up your pet. I will definitely be going back!
Love the store but the curbside pickup did not work for me I had to go into the store to get my package after waiting 20 minutes in the car after I notified my arrival on the PetSmart App.
Helped find the best food for our dobberman puppy and could show us why it was the best choice.Returned item that i pd $13 but only received a $2.50 credit when i spend almost a $100 every time i go.
There is only 1 employee who I see truly cares about the animals sad I seen this today poor little beardy I frequent this store and have bought many animals the mgr gave me a hard time about a dragon I bought that never grew and eventually died
Convenient location. Top class customer service. Loved how they care for your pet and giving suggestions how to improve pets health. I love their optimum wellness plan. It saved me thousands over past 5 years.
Pet smart has always been my favorite pet store,they have everything you need for your pet,when I took my babies in there for there grooming and I went back to pick them up they was so happy and that made me happy,they were clean and cut perfect as I expected!! Thanks so much to pet smart grooming salon!! They will be back, that I promised !!!!
I love this PetSmart! Not only do they have the usual great supply of pet products and pets such as fish, hamsters, guinea pigs, lizards, etc, but also on Saturdays they have a great selection of rescued cats available for adoption. The ladies are extremely helpful, kind and knowledgeable. My girls love to visit just to see the cats :)
Bailey was amazing! We recently purchased a Bearded Dragon and if it wasn’t for her we wouldn’t have gotten all the essential parts needed for a healthy dragon! I’m super excited for our new family member and we couldn’t be more satisfied!
The associates here are always helpful. Each time we go they are there to assist us. I am sure they do so for all. Pet supplies of all types for all pets. Prices can be slightly higher than big box stores . However, the selection is much larger where pets are concerned. Petsmart has what you need when you need it for your pets.
So I went into Petsmart today hoping to buy goldfish or fish that can cohabitate with the goldfish I already have. Today is 7/27/20 and the time is 8:25...Im so sorry that I dont remember his name but I put the date and time so he can know that Im talking Bout him. Please promote him. He is so good at his job that he refused to sell me any fish at all because he felt as they wouldnt make good aquarium mates with the fish I already had.....I kept insisting but he kept respectively declining and even susgested where I should go to find what I was looking for. I stood in the store for 15 minutes waiting but it was all worth it for your outstanding customer service....also I still ended spending more in the store in aquatic plant than I would have just purchasing the fish.
This PetSmart is a little difficult to get into and out of if coming from certain directions, especially during rush hour. The place is always clean and well organized. My only complaint is that the cashiers, 9 times out of 10, seem to not know what they are doing or they are distracted.Also, years ago, I adopted a cat from here and more recently met people here to adopt a cat. Both times were great. Everybody was nice, accommodating to schedule, etc.
Nice staff, not knowledgeable at all about fish. Gave me a lot of wrong information...luckily, I have been in the aquarium hobby game for quite awhile so know what I’m looking for, know about proper care, etc...if you’re new to the fish keeping hobby, i suggest you do your own information before starting an aquarium!Good selection of fish and common aquatic plants though.
Everyone is always nice here
This is a pretty good location to visit and fairly convenient.. theres plenty of parking always and the store employees are pretty helpful..they can usually get you in and out of there pretty quickly with normally what you want or need. Not my favorite location but I dont think anyone could really beat the Loganville location as far as being helpful and understanding. I made a return last week to the Lilburn store here and I had the receipt which showed the item being purchased on a debit card and the employee insisted on giving me a store credit since my wife had the debit card. To me that is a bit extreme and very stuffy seeing as how they already received their money from my bank soon as the purchase was made. I will not be returning any items to this store again. If these employees could read the back of the receipt and please stick to it then things would be a lot smoother. It clearly states if the item was purchased with a debit card or cash then you can receive cash back. Just one of my pet peeves..stuffy people who act like their pulling the money from their piggy bank.. anyway I didnt argue I took the card and even made a donation 4 the kittens😁 sorry for the long winded explanation. Had to vent..
Hilary the dog trainer is amazing. She is great with puppies, very intuitive to their needs and behavior. Associates are friendly and helpful. Like this store so much better than the one on 124.
The store is average size, but some employees are both helpful and knowledgeable. That has not been my experience with other locations. Prices are okay, but the selection is quite good for the size of the store.
Everyone always nice and helpful.
Service is horrible. No one doesnt care about our fur babies at this location. Banfeild nurses are rude and snappy. The groomer dont do a very good job grooming. The last time I was there with one of my fur babies that suffers from anxiety. The groomer snatched her out of my hand and told my fur baby that she wasnt human and to get over her anxiety. Safe to say Im never going back to this location.
I really like this location the employees are always friendly and willing to help and the manager is a real cutie. But for all your pet needs I do recommend this location..
👎Terrible customer service by 1 particular worker. As Ethnic people my spouse and I feel the young lady (ethnic) was unconcerned when asked about weekly and holiday discounts and she had a bad attitude. Upon returning the following week we asked again and she got very smart with him and refused to check for any type deals and was argumentative. We shop bi-weekly, sometimes weekly at Petsmart and are very loyal customers and wont return to this particular store based on poor service and bad attitude by this employee.... Better luck to all! 😏
Don’t ever take your dog there...My experience was horrific!! I just moved to this area, my service in Florida has always been superb. The young lady was specifically advised to cut my dogs hair minimally and give her a basic service. My dog Chanel, a Yorkie is groomed often and well maintained. So when I came to pick her up and saw that she was completely shaved down, I was speechless for a moment. But the drama didn’t stop there...they handed me a bill for almost $100 dollars. I pay that for both my dogs when they go together. I never asked for any so called premium service. They claimed to be looking at her profile from Florida but that wouldn’t have been on there. The manager at this location further angered me by trying to convince me that the services rendered were asked for. He was very dishonest and there was no accountability for the screw up. My husband called me a couple of days later from the PetSmart in Florida and said they put something in the system to flag us from getting future services. That location was advised of what happened and provided the regular service for my other dog without issue. They mess up and have the ardacity to attempt to penalize me for their screwup. Stay the heck away from this location!!
I booked a grooming appointment online for a $17.99 puppy trim. When I showed up they told me the price would be $25.00. The price was more because it included a bath. I told them I didnt want the bath. Puppy was just bath that morning (he is a digger and I caught him digging that morning and so had bathed him). She then told me the trim only included a face trim because cutting his fur at his age could damage it - he is 41/2 months. Not true. I said forget it. I can trim his face myself. Not paying $18 for a face trim. Beware - dont trust them - false advertising.
The store is your average PetSmart store, employees are very nice and helpful. The reason it is not a 5 star is due to the fact they are often out of crickets, superworms and other live food AND they do not answer their phones in a timely manner. Often they have given out incorrect information, example, Do you have crickets today?. Answer Yes, arrive 10 minutes later to find out they had not had any onsite and wont have any until the following Tuesday. I understand supply in demand and it is difficult to keep live food but an honest answer would be better customer service.
The best veterinary service. The nurse and vet made Harper feel very loved as she was really nervous. I recommend their services to any pet owner. Super kind!!
Everyone was polite and professional. There wasnt a line either. Had everything I went for and some. All in all they didnt disappoint.
Kitty rescue was there today, I would adopt every one of them it I didnt already have a house full. There was a guy that found the CUTEST orange tabby kitten on the side of the road, he was buying all the stuff for new kitty, it was so heart warming
The store is kind of hidden back there, but it is clean, well-stocked, and the staff is friendly
I had the most educational visit this time than I ever had. There was a representative from nulo who gave me the education of my life on the quality & differences of the different dog foods. The staff was just as wonderful & charming.
I called about getting my pups nails cut. They said come anytime because walk-ins are acceptable. So I go in early and no one was available to cut their nails. They said come at 1030. I called ahead to make sure and no one was there. It was super inconvenient and time consuming. The service was Less than ideal.
Clean stone, friendly and helpful staff. Good sale items.They sometimes forget to turn on their outside sign which from the road makes them look closed at night.
Cheryl, the cat adoption lady is my cat guru. She is great with any cat issues you might have. She listens and has great advice that works. She really loves cats too!
The absolute ONLY reason Im giving two stars is because the store was clean and well organized. Live animal selection is nominal...only fish they had were a few feeder goldfish.Although I went in to get Timothy hay for my rabbit, Im the fish lady so when I saw the front bow tank and other impressive displays I had no choice but go give the fishies a look see. My kids had popped into this place a few weeks before while I was in HD and they told me the lady was mean and when they asked if they could see the cats she said they couldnt because she was cleaning, then she walked to another part of the store without cleaning anything smh. My oldest daughter is 14 and she was asking but I figured maybe she did that because it was the kids...NOT the caseSo I walk to the fish department and the lady is helping a group of young girls with there fish so I stood looking and waiting for her yo get done. She seemed so helpful, responsive, friendly, then they left and I turned towards her and she turned and walked away. So I thought, well maybe there was some pressing matter until she came back and I turned from looking at the lucky bamboo plants I was considering purchasing to ask my questions. And as she approached I turned and this woman walked right by me, after making eye contact as if I dont exist. She then stopped at the front to Stand and wait while a young woman with a dog finished up at the register. She hugged that woman and proceeded to tell her how beautiful the dog was and at this point I decided Id like to just get the hay and bail (pun intended:)But at the register, it was the same story...the girls that were purchasing the fish received a warm and gracious reception complete with a yall come again...i had to ask could I have a bag and she took the bag off and laid it stop the hay for me to do it myself.The difference in me and the other customers that were treated better? Not only am I a black woman (AfricanAmerican if you will) but Im also muslim...the others were white (caucasian if you prefer). I am well aware that Im in the deep South and unfortunately in some parts, racism is alive and kicking, but check this IF YOU DISLIKE SERVICING CERTAIN GROUPS OF PEOPLE DONT WORK IN A CUSTOMER SERVICE FIELD because Im a consumer and i expect to be treated as such...atleast acknowledge my presence, dont shun me or my children because of our religious preference or our ethnicity because people (even those who may not make a big deal instore) do notice and they tell others.The employees that were working in this store on 2 separate occasions were clearly racially biased towards people of ethnicity. There was another black couple there as well and I observed they received the same treatment as I did, I will NEVER patronize this store.Petsupermarket is much better all around
I love petsmart! Remember, they price match their website, so check every single thing you buy as their prices are more often than not, lower on their site. Great place and friendly employees.
I have a pet turtle and I get him crickets I always go here and you just have some advice if you have a turtle and they need calcium get them powdered with calcium and cost no extra its free and the crickets are not that expensive and theyre really nice
I was there earlier today. Found everything I needed. LovePet Smart 👩🦰 ❤ 🐈 🐶
I bought a conure parrot for my daughter’s bday.The staff were all friendly and helpful. Jaxen was able to assist me and answered all my questions. Awesome customer service!
Pets Mart is the Mercedes Benz of pet stores.
I love the ease of getting what my pup need and the less interaction with people possible. I would recommend this to anyone whom does not like the idea of shopping.
Crazy! I had a 10:00 appt. my dog was ready after closing they took all day then blamed the dog because he pooped in kennel. However I was told they would not charge for having to bath him a second time...which they said was what they usually do. Price went up $38.00 but I was given a discount.Never use this one again. Obvious they overbook.
Staff was very helpful especially at banfield. The store was Cleannn.. This is the only PetSmart I take my fur baby to :)
Staff is always friendly. The grooming isnt the best. After a couple times of getting home to find they missed a couple nails and having to go back for retrimming I started going to a different location.
The cashier was very friendly and helpful. She told me how to make a dog tag for my puppy because I was clueless.
Great place, friendly staff
The staff was very professional and knowledgeable, I was very satisfied with my pets hair cut, will be going back soon 😊
Edgar did an awesome job with by baby yorkie! After having a horrible grooming experience at the scenic hwy petsmart I was terrified about taking him to ANY petsmart but when I met Edgar he assured me that he would groom him to my liking and he absolutely did!! Thank you Edgar! We will be back to visit you soon!
My dog and dragon are very pleased
I bought a hamster for my daughter and she fell in love with it at first sight. Petsmart help in the process is very easy
Our 🐈 cat loves PetSmart. Weve been to 4-5 around the Atlanta area and all are consistent and have good inventory. Izzy loves the birds and guinea pigs!!
Bought a Guinea Pig from them and was told he was healthy then not even 4 days later he showing signs of being sick, possible ring worm etc. Went to take him back and they gave me hell just to get the vet to look at him. Will never buy another animal from a petsmart again.
Always excellent food! I usually get three tacos (cabeza, cachete and lengua). I am never disappointed. The tacos are street food style, so smaller than you might expect if youve never been to a traditional taqueria. This place is very authentic and delicious.
The petsmart on hwy 78 at Killian Hill grooming dept. is great !!! I have to travel over an hour but its worth it. They r kind to our dog & do a wonderful job grooming. My dog loves his groomer :))
My groomer R.J. was very caring and delicate with my dog Chula.
Every time I have taken my Boxer into the grooming salon, the techs are so friendly and sweet! Im usually a walk-in and they always have time for us! Jema is always happy!!
If i could give half or zeros stars best believe I would. I just bought fish from here Sunday and by day two the first died and completely got my other 2.5 year old fish sick these asshats had the sickest fish ive ever seen all infected with some bubble thing. THE SERVICE??? These clowns. One woman. L something walked away while I was at the counter, when I get there she just holds out her hand for the fish bag and then puts her finger in my face to answer the phone and then leaves. NOT A WORD WAS SAID. Just holds out her hand no hello or anything and then just leaves to talk on the phone doesn’t say she’ll be back or anything. A FIFTEEN MINUTE FISH RUN LASTED 45 MINUTES BECUSE THEYD LEAVE WITH OUR FISH OR JUST LEAVE ENTIRELY AND NOT SAY A WORD.The lady in charge of the cats was rude to my TEN YEAR OLD SISTER who just asked to pet the kittens (the door was open anyways) Woman looks at her and sighs and pretends to ignore her. My sister had to come and get me to ask the lady again. This time she wanted to answer. It was a line of a good four to five people, all of us standing around laughing in confusion and shock because the cashiers would just abandon us mid check out w/o saying anything. PETSMART IS WAYY BETTER AT LEAST THEIR ANIMALS ARE DISEASE MAGNETS AND ARE IN GOOD CARE! The crickets were running around the store too! The conditions of the fish was just horrible. Absolutely horrible.?Walmart didn’t treat their fish this bad. Want sick, disease ridden animals, HORRIBLE service , and an all around bad time hit up these ridiculous clowns by the Home Depot. Worse service and animal conditions I’ve ever seen and been through. Screw all of you.
My dog is anxiety prone and ive discovered that she loves petsmart ... all petsmarts... more than any yard, dog park, lake.. its my new failsafe pit stop when we travel...
Great customer service, but not the best looking fish tanks the fish looks unhappy .I use the grooming service and my 7 year old Pit Love the service
The worst customer service I have experienced. I called the store today and the person that answers the phone said Just a minute.l listened to that person check out 6 customers b4 i hung up the phone. The phone may still be sitting where she laid it.
I use them as a Vet and local pick up for food and supplies for my cat and dog. Very nice vet clinic and lots who doesnt like seeing everyones dogs!!
I just had an incredibly unpleasant customer service experience with the PetSmart Lilburn stores grooming salon.I had 2 dogs in need of a bath. I made an appointment for both of them. After making the appointment I realized one of the dogs needed to go to Banfield (the vet) because of anal gland issues (she very recently had them expressed but continued to butt surf/scoot). I called the grooming salon, explained this, and the representative I spoke with was super helpful. I was asked if my dog was getting shots at the vet. I explained no she didnt need shots and just needed anal gland attention. I was told this would not be a problem. Once she was done at the vet, the grooming salon could then take her for the bath. I was told as long as the Banfield folks finished up with her before 7pm the grooming salon could handle the bath.On the day of the appointment I called because I was running late and again the representative who answered my call was incredibly helpful. I arrived and dropped one dog off for grooming. I explained that I was the customer who called in and was going to take the other dog to Banfield. Once I dropped the second dog off at the vet I came back to the grooming salon to complete the necessary paperwork. I also explained I wanted to pay for the dogs baths in advance because I had arranged for someone else to pick them up. I was told I could only pay for the dog currently in the salon. (Up to this point all interactions were pleasant.)Once the second dog was done at the vet I called to let the grooming salon know. I was told they could not take the second dog because I had not filled out paperwork. I was baffled because no one mentioned this during all the discussion of transferring the dog from the vet to the grooming salon. In addition, when I explained I needed to pay in advance this could have been explained but it wasnt.I called back and tried to arrange to have the authorized person who was picking up the dogs also sign the paperwork to allow the 2nd dog to have a bath. The grooming salon representative (JESSICA) who answered the call identified herself as the person who had previously spoken with me via phone and in person. She was angry and proceeded to argue with me about the facts of the situation. When I said at this point I just wanted to have the same person who was picking up the dogs come down and sign the one page form/document needed to authorize a bath JESSICA told me, she did not feel comfortable and basically would not help any further. She gave me the option to speak with a manager and then proceeded to put me on an extremely long hold. (I could go on with a few more details but this review is already far too long.)Overall it was an awful customer service experience. A simple miscommunication/misunderstanding that could have been easily resolved was not. When the dogs were picked up -- one from Banfield and the other from the grooming salon -- JESSICA reiterated to the authorized person picking up the dogs (who had no knowledge of the details of the situation and made no mention of having the second dog bathed) her refusal to assist with the second dogs bath.If I could I would give a negative star review to explain how dissatisfied I was with this experience.
After overhearing a friend having a heated discussion with an employee named Judy, I suggested that my friend contact a supervisor. Of course the person responded saying that they were the supervisor. I contacted the store from my phone and spoke with Hilary asking to be transferred to grooming. After asking to be transferred, I heard Hilary whisper oh it sounds like its just a grooming call. She then told me that the groomers were gone for the day. I asked to speak with a supervisor and she informed me that she was not the supervisor but the manager and the only manager in the store. I asked her for the number to corporate and she gave me a random number, then I asked her for her name and she said Judy. I asked for a last name......and this manager HUNG UP IN MY FACE! Truly innappropraite and disrespectful and unprofessional and Im going to take my personal matter all the way to the top because people like that should not be working in customer service!
It is very clean, the employees are very helpful and kind, and the animals are healthy. They have a very wide variety of small animals, all which are healthy. Everything is well priced, and the overall shopping experience is great!
1st cashier was very helpful. Other staff was very polite and nice.
Jeff & Mike..Jackson are great. Most of staff..not so much...they dont greet you..dont even look at my little fur baby..& she is sooo cute..people are drawn to her..but not there..Grooming is questionable..I paid to have her teeth brushed..but it doesnt look as if it was done..They need to re staff..I did notice a new face..maybe he will enjoy his job..Heidi & couple others look miserable b eing there.xto them I say ..Go work where you dont havre to work as customer service.
Great selection of pet supplies. Friendly staff
Eliza and staff were awesome. Sonny is difficult to handle when trimming nails and she did a fantastic job of making him comfortable.
I will never bring my dog back. Im not even sure they bathed her but after the butcher job they did on her yesterday and charged $100.00 . Last time for me.
I was looking for assistance with getting the proper supplement for some kittens that I felt were not getting enough milk from their mother. The Cat Lady was in the store that day and walked me to the products I needed.
Was about to purchase an item that said it was available for online purchase and pickup today. Decided to go to the store instead.Could not find the item and asked for someone to check in the back. The lady asked Thomas to check in the back he immediately said they didn’t have it.I proceed to the register and ask for the manager. The manager happens to be the same Thomas who was so called in the back but was actually at the front of the store.I asked if he physically checked for the item or did they lie to me he said he would show me if I walk over to the shelf. So therefore they did lie to me and no one checked in the back. Upon being caught in his lie he kept trying to have me walk over to the shelf. I told him I would not. At this point he had one of the groomers I guess walk up behind me and stand. Felt very threatened. It’s like they have a bunch of thugs working there.Waiting to see now how they are going to make this right
Nice and clean. Good staff, sweet lady at cash register. Id visit again
It was nice to go into the store the staff was ready to help and happy.i will be going back to this store soon to buy my new tank and stand.
The store was busy. But the lines were long. Two employees were getting off. Only 2 registers open.
Has what I need typically .Never have had an issue with staff,Best pet store closet to me.
They were very helpful and they also have a variety of things. I have a red ear slider turtle and they had what I needed
Good job with dog shampoo
Over the past half dozen months, this location has raised the bar on their in stock supplies. They now check All the boxes.
Very helpful staff, but not much to choose from in the reptile feed department.
The grooming salon is awesome they did a very good job with my chow i wouldnt take her anywhere else i recommend this location to all pet parents they do awesome work
The Stone Mtn location has really updated its store appearance inside ant out. The customer service of the staff is an improvement as well. Great for the community!
Ive always taken my dog to PetSmart to be groomed but I recently moved so I had to switch PetSmarts. The groomer was Moe. He kept my dog there for over 6 hours and when I finally got him back hed been butchered. His fur is completely uneven, his ears are scraggly, he ignored my instructions to blend his head into his body and just shaved my poor dogs face, and his paws look ridiculous. I am so upset. I will never ever take my dog to this location again. If you do decide to go here, dont use Moe!
The store itself has everything you could want, and the staff are freindly. They have cats, birds and fish for adoption all week and feature foster cats and rescue centres on the weekends who bring in animals. I highly recomend visiting on a saterday. HOWEVER, banfeild is terrible. Dont take your pet there. They do a checklist to assess your animal and dont even hit all the key areas. They dont care, just want your money. There are better vets within a few miles.
EXCELLENT Customer Service! Associates are very knowledgeable about the store products. Very neat and clean.
The woman at the grooming salon was horrible! Nadine has the worst customer service. Ive always had a good experience taking my dog to the grooming salon but I will never go back there with Nadine working.
Can get a wide variety of pet supplies plus has in-house grooming. At holidays, can have dogs with Santa and the Easter Bunny.
Clean, so much variety, and my cashier was so professional and nice, waving at the ppl in line. Shes #672611
Jake did a fantastic job of answering my questions and pointing me in the right direction for all my puppy needs!Let them know RealtorRob with Keller Williams Intown referred you.#RealtorRobslist 🏡
For a corporate chain store, this one is well run and easy to shop at. The staff is friendly and they match prices to other pet stores (including online ones).
This place is horrible. Dirty and the rudest staff ever especially the managers they dont know how to treat a customer or staff. Only employee to be good at their job in this establishment would be the short blonde girl i believe her name was megan. Who was the only one to treat my family like a person instead of trash when we came in a couple days ago
Normally ok, but the last two visits my item was out of stock each time I went.
Never able to find the grooming products I need for my dog. Store is always low on stock.
Phenomenal customer service and support. They supported my non-profit by blessing us wiyh almost 200 teddybears to give to children in the community.
Super cool place to shop for your pets needs!
Nice people at this store, and my visit was quick!
Not bad, fish selection is good, most of the time the fish I want are out of stock at this one, bettas looked healthy on my visits.
Staff are friendly. We take our dog there to get bathed and clipped often. Never had any issues.
Prices are good on moat items and they have anything you could want for pets. This location is a bit older and could use a refresh, but it is fine and the staff is friendly.
Poor selection of fish and substrate (sand/gravel) at least during the time I went. Try Nemos Aquarium for nice specimens of fresh/saltwater.
Rude staff , kicked me out for not having a mask. They are enemies of freedom. Wont shop there again.
Great customer service. Fish tank i want was out of stock. They replaced it with a larger one for the same price.
Ive been shopping at PetSmart on 78 for years and this was the first time the service was terrible. I was looked over waiting to purchase fish. I hope it doesnt happen again.
Not much product for wild birds. Never saw anyone to ask questions.
Always friendly & masked up now. Thanks for Keeping us & our pets safe Lovelife
Not the best pet smart but the employees are really nice and helpful.
They always ask you do you need help do you have any question that willing to help you and therefore your knees when you might be lost and dont know where to start or where the end I thank PetSmart
Our puppy Zeke enjoyed his first shopping trip. Disappointed that all we bought was cat liter 😁
I Love The Staff there for the Best Pet Training Mrs Hillary is Awesome The Best Pet Grooming Is Theresa I have Had the Best Experience with them both Thanks A lot!!!!
I usually find most everything I need herebut I have found a few things I had to go online for but all in all its a pretty good place
Helpful staff. Fun place to shop with your kids or dog
The employees were very nice and helpful. Store is well stocked, with a variety of items for your furry friends!
Banfield employee seem very nervous with my dog and i was uncomfortable leaving her.
Always nice and courteous staff. Clean inside and out. Prices tend to be a bit on the high side other than that they are all good.
The service is good, but I always find their menu options to be really heavy. If you are looking to eat light and healthy, this isnt the place for you.
Good service. Everything is so expensive.
Customer service is good! Was helped the moment we walked through the door.
Always very helpful. Most all employees are great .
It is amazing ! i love it , my two dogs go there and the staff is VERY friendly . they Banfield Pet Hospital is stunning and id give all my thumbs up !
They had the pet supplies I needed and the staff was helpful.
They have the friendliest and most down to earth employees and vets wouldnt take my fur babies anywhere else
Neat store, nice lady named BECKY helped us find what we needed quickly.
Very good experience. Was greeted when I walked thru the be door and was showed where my product would be.
Haley, Jeff, and Emily last but the best! Stone mountain/lilburn are the best. Many thanks for the most help needed.
I always come here for my dog and cat supplies.
They carry the dog food we need. Most of the checkers are nice but there is one woman that is downright rude!
They take such good care of dogs the groomers are friendly and they are helpful you can trust with your furry babies.
Judy is the worst manager ever, if she even is a manager. She is rude & hang up on you if she don’t like what you ask her.
Visited for aquarium supplies and info. Was very pleased with knowledge of sales person and with the selection of things I bought.
Mostly friendly staff, great selection of products, lots of dog and cat toys, large store.
Always nice when you can take your pet shopping for a new toy.
Total reviews rating 4.4
199 Reviews for PetSmart 2023:
Review №1
2022-06-24This was my first time at the Stone Mountain location and I was high satisfied with the service I received. Sierra took very good care of my dog. I scheduled online for the next day, but she went out her way to call me and asked if I wanted to come in same day which I said yes. When I got there she explained in detail what she was going to do and gave me a lot of useful information for my dog. The Stone Mountain location is a little ways from where I live, but I don’t mind traveling out my way because Sierra was awesome!!
Review №2
2022-04-18Really they over book and make nothing but excuses...we came early as asked just to be told she wouldnt have time... We have a new puppy and as we all know dogs cant be groomed in most places until they complete their shots meaning most come in needing a hair cut a shave or even just a trim depending on breed. If i made an appointment for a full puppy hair cut...(because i have a shihpoo with long fluffy hair, its the beging of April lots of rain and spring has begun which means hes rolling in grass and having a field day out side) ( which is why I set his appointment for a full hair cut and bath) we arrived early as asked by the groomer. Their is no excuse except lazy and not wanting to do the job she opted for the easier appointment she had scheduled after us a dog who has been groomed and only needs simple services...yes i saw the dog beautiful well kept animal...which means you just dont want to do the work...just disgusted
Review №3
2022-06-04Seems like this is the best run PetSmart around. Friendly people and as well stocked as they can be given the supply chain issues happening in this country. Thank you!
Review №4
2022-04-02Everytime i go, im greeted well and offered help if i need it. The employees are always willing to help you or answer any questions you may have! The animals always seem to have the best care.
Review №5
2021-12-26I’ve taken my pet to a PetSmart groomer over the past 14 years and recently, I had a horrible experience. I vowed not to ever take my pet back there again. However, i decided to try another location and I was pleased with the outcome. Karma was very attentive and didn’t experience any of the problems with my pet that I’d been advised of before :The Lilburn location has won me over.. Thank you so much!
Review №6
2022-01-30Always nice to be greeted with a smile. And that happens every time. I bring my 160lb Burnese Mountain Dog here for grooming and bones and they always treat him like family. Two thumbs up.
Review №7
2022-03-03Consistently speedy checkout and friendly cashiers! This is one of the very few stores I know I can run into, grab what I need, and be out quickly because the registers are that fast.
Review №8
2022-06-03They had what I needed but originally my husband was given wrong advice about acquiring a fish tank.
Review №9
2022-06-05Worse customer service ever from the cashier and the mgr. I will never go back there even though they are closer to me I will travel else were to get better service.
Review №10
2021-12-19Completely dissatisfied with my grooming. They said that my dog didnt like to be groomed, so they trimmed her hair which doesnt look like a trim at all. Her hair is too long and they charged me $96 for what essentially only looks like a bath. I AM NOT SATISFIED WITH THE SERVICE THEY PROVIDED FOR WHAT I PAID.