Kerbside pickup
Yes
PetSmart in Savannah
Categories
Location on the map
Savannah, Chatham County, Georgia, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 912-436-3040
Site: https://www.petsmart.com/stores/...
Site: https://www.petsmart.com/stores/...
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
PetSmart in other cities:
Comments (199)
Not equipped for separation anxiety dogs. Their practices make it worse unfortunately. Using a loud filing tool that i specifically said no to due to my dogs known reactions with machinery. Won’t be returning. They placed not only themselves at risk for bite injury , but my dog for injury as well.
Its very nice to have a place that you and your pet can go together. But its just too $🤑 expensive for my dog tastes.
Soon as I parked, they walked out the door with my items.
Just wanted to say thank yall for your help, kindness, and compassion for helping our newly rescued red ear slider Jim...who was rescued from being dumped in a trash can. Thank goodness yall have amazing animal loving staff!!
People were extremely friendly and the place was very clean. My only concern is pricing. I think its on the high side for the services being offered.
Friendly staff. Got my grand daughter her first pet yesterday. Staff made it a very memorable experience.
They are always clean and well stocked. I called ahead for them to save me an item the site said there was only one left of and they did which was very much appreciated.
Found everything everyone was nice and polite and they were quick for the rush stops
Always nice to visit. Had my rat terrier Baby Girl with me....her first time....there was oh so much to look at for her!!!! Always friendly happy workers.
PetSmart had Busters toy squirrel 🐿️ in stock. Thank God because he tore off the foot in his last squirrel 😅🐿️
I recently moved to Savannah and found that the Victory Dr location is superb! Ive lived in several cities, and by far I am most satisfied with this Petsmart.GROOMING: My puppers Leeloo has been groomed there now 3 times, and it just keeps getting better. Kyla especially does such a great job. She trims her up from the messy fraggle look (she has very long fur especially on legs and tail) to a beautiful silky fox, and it doesnt look unnatural or too much like a haircut. They treat Leeloo very well, and she comes out smelling wonderful and looking lovely.STORE: Staff is friendly and helpful and doesnt try to sell stuff you dont need. Well-stocked with new items regularly. They also have free samples of a variety of food and treats every first Saturday of the month.
Everyone is so nice there and helpful. If youre looking for dog training classes, I recommend!
Ebony was very knowledgeable and helpful , wonderful customer service, purchase a few goldfish, which is a good thing for me, being they are low-maintence
Took my boys for their first shopping trip 🛒🐶
Been taking our dog here to get groomed, we always pick Cindy and shes so sweet to him! Definitely our staple grooming place since weve moved to Savannah
I always have fun in PetSmart. I find out all kind of interesting things about dogs especially their dietary needs. Because I make doggy treats and food for my sisters Mun Pin. I also get to meet pet owners and ask about the different breeds I run across. Since Im looking for a dog. The people are friendly and very knowledgeable about most questions I coke up with and if they dont know they point me in the right direction.
A lot of empy stands. Store looks like going out of business. Can even find a collar and clothes for my dog.
My dog’s appointment was at 12:30, and I did not pick him up until nearly 6. Five hours for a groom is ridiculous. When I make an appointment, I expect my pet to be taken care of immediately at that appointment time, not just dropped off and taken care of at some point. I had to call the store multiple times to get my animal back. My dog is an emotional support/service animal, to have him at stuck at the groomers for nearly 6 hours left me incapacitated for a majority of the day.When I got my dog back he was shaking, crying, and scared. Not to mention his horrible cut. He now has bald patches, his tail and feet were not touched at all, and look ridiculous along with his shaved body.
It was just a phone call ..but the lady answered all my questions. I was inquiring about puppies for sale.
Poor customer service. They claimed they couldn’t take an item back that was being returned from another PetSmart (the other store said I could return it to Victory Drive location. I specifically asked upon purchase because I wasn’t sure if the item would work or not…pet steps for my small dog). I called the other PetSmart after this store told me I couldn’t return it, and the other manager said they could override it.The Victory Drive manager finally did so, but without any apology or any word whatsoever. I received the silent treatment during the whole transaction. She could have just done it initially instead of me having to go through an unnecessary exercise.Good customer service continues to be hard to find! This is why I will do even more shopping online where I don’t have to deal with people who aren’t willing to be helpful.
Banfield & Petsmart have been taking care of my baby for 6 years. Never had a problem, never disappointed.
I often buy cat food here. Their prices are also attractive even without discounts. The interior of the shop is clean and tidy. Except for the shortage of goods and the less of animals sometimes, the experience is perfect for me at other times.
The staff was very helpful. They also honored online prices that were considerable savings.
A lot of new stuff for my big baby Xena a Boxermas 1 year pony lol
Mostly every time im in there they have exactly what im looking for
The didnt tell me that i needed a specific setup for the crabs i was buying and they died 2 weeks later, saying that they were fresh water and a basic system would be fine when in reality I needed a brackish water filter and setup.
Showed an item in stock only to arrive and see they don’t. When I asked the woman laughed and said “yeah we should probably do better at keeping the stock updated, sorry. Anything else?”
The place is very clean and the staff is nice but the prices are so high and the selection of hard rubber toys for dogs is not very big.
Eddie’s grooming service is wonderful! !Best groomer !
Drive an hr and a half and was turned away. Screw thew took my 200 Elsewere
PetSmart has many fun events one being Santa & Easter Bunny Visit.Friendly staff, good sales, great place to shop with your pet to find your favorite pet products! Victory store is smaller however incorporates everything the other PetSmart has in Savannah.
Cannot stress enough they are always running out of popular dog food. I’ve switched brands two different times and they never have either the big breed purina pro plan puppy or the royal canine lab adult the 3 times I’ve tried. It’s very frustrating and so I’ve stopped going.
The young woman that helped me pick out some fish for our small aquarium was fantastic
Helpful and knowledgeable staff at your service while you shop. Wonderful selection of beta fish and accessories as well as supplies for your fur babies. Check out their adoption events to find your newest member of the family. Dog training classes offered were very successful with our dog. I can’t wait to take advantage of the grooming services the end of May.
Way better than the one on abercorn whom always seems to have dead fish in their tanks. My only problem is the ghost shrimp can never stay in stock.
I was standing in line for checkout and placed my items on the counter, the employee said it was time for her to leave so she took my items and placed them on the counter behind her and said they would check me out. Apparently the customer ahead of me had to step away for a moment so the cashier working that register came up and told me to step back and wait. The original cashier then proceeds to check out the person BEHIND me. Another employee then comes from the back and opens another register, not to check me out, but to check out the original cashier who was too worried about clocking out to take care of the customers....
Prices for items can be considerably higher than they go for elsewhere but the store and employees are always pleasant
Mr. Eddy (grooming) is excellent. Ive been using him for a few years now and my dog absolutely loves him and feels comfortable with him!
We got to talk to the dog Trainer Priscilla. She was so nice and obviously very knowledgeable. She got us signed up for puppy training, and were excited to get started.
Very nice, friendly, educational, customer service friendly oriented. Awesome location . Great products and very realistic prices. Animal friendly.
I love going here Chris Tyler Matt and genie make it a point to get to know the pets and people that come in. Whenever I have a concern they are always there to assist and help put my mind at ease. I work by the abercorn location but on my way home will go out of my way to go to this location. They are extremely friendly and truly make us feel like family. Thank yall for being so amazing to us
I came in for fish supplies and snails. I recently moved to the area and was very pleased with how healthy the fish were in comparison to the petsmart from where I moved from. I usually buy my fish from a fish store but I had a terrible experience with one nearby; all of the fish I got are sick and Ive never had this problem. Tank is fully cycled and I have been keeping fish for years. I will be purchasing my next fish from here and will update with my experience. Staff wasnt super friendly however they did help me find everything I need when I finally found someone to help me. The store was very clean and all of the reptiles were also in very good health surprisingly.
It was a fun experience there with my dog ,Phoebe, She was really excited to go in.She was trained there when she was a puppy so she wanted to go into the training room! There was Bones,treats,(pet)food,(pet)clothes,And animals! She saw her trainer and got really excited that she peed... Thankfully they have a station to clean up pet accidents. So you can say it is a clean store. She also met plenty of other dogs there and we made a few playdates for her! While we were checking out the Worker was kind enough to give her a treat from there treat box. Phoebe got really excited and gobbled it all up!
Can’t buy fish without half of them shortly dying. Just bought two angelfish and they died after two days, should’ve learned my lesson by now. All my other fish I’ve had for over a year with no problems but anytime I buy fish at this location they don’t live long. Buyer beware.
Sent my dog to PetSmart for grooming. He has 3 small cuts on his neck. His face and chin hairs were not cut. I asked that his ears be cut in Cocker Spaniel fashion, but that was not done. And the hairs between his paw pads was not yrimmed/cut! I was disappointed. The grooming service manager; Requel took the time to cut his ears properly and she trimmed the hairs on his face and trim. This morning I returned and Kala was gracious enough to cut and trim the hairs between my dogs paws. Very bad experience!
When I went to get my first fish tank the customer service was great and they helpef me find everything I needed. Awesome 😎👍
I went through the drive thru to place my order. At the window I noticed on my rewards that I could get a free coffee with my purchase. When my QR code was scanned it took the cost from my account. I questioned the cashier and she assured me I would see a return of the amount. SMH ....still waiting!!!
I went to get fish. Granted i was choosing fish that couldnt coexist in my tank, and i appreciate knowledgeable associates guiding my incorrect decision.That being said whats with the attitude from the fish dept. If i want to feed the fish to my cat whats the difference. Dont tell customers you wont sell them fish unless they pass your satisfaction.Your a fish salesman not an aspca rep.
They could handle my 3 month old shorkie with his bath
Always price match! Petsmart owns chewy.com. Not their largest store, but theyre well stocked and the associates are really nice. Ive never had a complaint going on 5 years frequenting the store for fish, dogs, and turtle!
Had issue with dragon I purchased he wasnt eating took em bk had it with few more I told em he hasnt eat in a week they said if they took another one bk they wasnt going to sell me another one so I told him I wanted money bk the animal was alive when I took it to her she gave me the ppr I go up to register she yells out 8n front of everyone this animal dead is she said she need to mark it on my paper I know how to raise dragon I am admin on dragon site I have healthy 4 yr old that wasnt profecianal like I just let it go they arent big enough to sell I got two birds an 2 hampster from there but I dont recommend anyone to get dragon from there
Had what I wanted and customer service was good
This store is small but the staff is very friendly and helpful. We found what we needed and even returned a few items without any issues. We will be back.
This is your one stop & shop destination for just about anything you would need for you pet, exotic or otherwise. Also, you can find those exotic pets here as well, snakes and tarantulas and iguanas to mention a few. The thing my Chihuahua likes the best about the place is he is free to come on in with me and meet some fellow doggies.😊
We Love Petsmart!! The only store in Savannah that keeps a variety of cat food for my super picky eaters!
The cashier isnt the friendliest. She is quick but has no personality. A shame, after spending over $200 there today. The one on Abercorn is better and better stocked too.
My dog hates having her feet touched, she is a big pitbull and not always easy to manage when shes upset. I know everyone in the grooming salon probably dreads dealing with us, but they never act like it! They are so patient with her. Eddie, in particular, is especially good with her. He seriously treats her as if she was his own dog. The entire grooming staff is top notch, but Eddie is my favorite. He really goes above and beyond to make my dog feel safe and comfortable during one of her least favorite things. Thank you guys for everything!!
Eddie was the groomer for our doggie and he is excellent, picked him up from the car and brought him out when done. Our Sammy looks beautiful! We will book again with Eddie and highly recommend him.
I have been taking my dog here for nail grind for 4 years was great at first now they half do her nails want be going back
Employees are a bit uneducated when it comes to guinea pigs. The guy who handled my adoption claimed they couldn’t have wood chips as a bedding because they don’t have eyelids and it can splinter. The truth is there are specific types of wood chips that are acceptable for bedding. Aspen is safe but cedar isn’t because it causes respiratory issues.
The female dog trainer is rude.She pushed my dog out of the way so she could get down an aisle with her class yet there was another route. I was speaking to an associate. At a time when people are social distancing she walked right up to my back and pushed my dog out of her way. She was less than a foot from me. The associate I was talking to apologized to me. I should have made a scene. If it had been an older dog she really could have hurt the dog. If she was sick she could have infected me. I will shop elsewhere.
I thought my dog got a great cut but once the fluffing was gone I realized how bad the cut was!!Her ears aren’t trimmed, her feet aren’t trimmed, her face is not the cut of a schnauzer it’s all chopped up!Never will I take her there again especially after paying $51 for hair cut spare me!!!
Used to love this location but I got checked out today by a girl with her leg up and didn’t talk to me. Very rude customer service!
This store is poor to say the least. There were several dirty tanks. Many dead fish in the tanks. Most of the fish looked sick. I would never buy fish at this location. Pooler store is much better.
Its a great place lots of stuff for dogs and cats and some of the nicest people . Ill be back there soon
They always have what I need and I love shopping there, but the cashier was totally unfriendly and I was disappointed because Publix is so well known for its customer service!
No one came out for curbside grooming pickup. Charging online was not easily transacted. Groomers were partly masked— some with, and some without. Grooming was fine but store did not practice what it promised.
This location has been going downhill since the previous manager, Mike, was transferred to the Pooler location. There is typically only 1 cashier up front and my last 2 visits they have been out of stock of common items. I have not had the guts to use the grooming salon to be able to report on its quality recently. I can give high marks to the desk staff at this Banfield vet center for always being helpful and friendly, but I have never seen the doctor there. I am hopeful that this location will turn back around.
Sales staff is nice. The dog training lady is a little pushy, but its that kinda of old school marm, slightly disapproving pushy that means shes probably a good teacher. Still comparing food prices around town, but their toy selection is on point, and I noticed they have an animal clinic as well. Good experience all in all.
Love Pet Smart on Victory Drive! They are reasonably prices and the Pet Smart personnel are very personable and very professional yet their being friendly seems what people want & need these days!I always use the Pet Grooming Services for my two 🐕 dogs !
I had my pet washed and cut and groomed. Ive never had a problem with the grooming as long as Ive had my pet for 4 years now. The staff is always courteous and nice and take great care of my little Yorkie his name is Kane.
Cherie M is an awful groomer. I came in crutches because I had an appointment for my little dog, all of his vaccines are up to date. Has his 2019 rabies tag, but that was not enough information for her. Im happy I get to take him elsewhere to some more thoughtful people that actually care.
Store is okay. Grooming experience was not okay. We showed up on time. There was one groomer present and he was working on one dog with at least one more in a crate in the back. He was nice enough but seemed surprised we were there. Second groomer showed up 20 minutes later but wasnt the one we had booked with. Dogs really needed a bath so took a chance and left them. Came back two hours later to check them. They had been bathed but no grooming started yet. Both were whining and one was limping. Paid for baths and left. Very disappointed. We wont be back.
The staff is be very friendly but more importantly very knowledgeable. This is the only pet store i shop at.
The grooming dept. scalped and razor burned my Yorkie so bad that shes scratching and bleeding two weeks later. Absolutely, completely unacceptable. Never had an issue till now. Will never let another animal of mine be groomed at this location.
150% will not return to this location , only ended up here because I was in the area , needed to ask some questions about a pet I purchased so I asked to speak to a manager , once the phone got reconnected I asked who I was speaking to and the woman replied a manager 😐 absolutely uncalled for and unprofessional If you ask me. May be posting another review because I am now on the way to return everything I bought.
Great dog grooming: the groomers are always very sweet both to me and my dog; they do a thorough job (ears are always very clean and nails are clipped perfectly), and the price is more affordable than anywhere else in town (as far as I know).
Pet smart is extremely high. The customer service is okay. Always trying to up sale you for different products. The dog food is so high that I came home and told my dog he needed a job
Couldnt have had a better experience as that I had at new ( to me ) Pet Smart shop. I am a regular at the other store but thus will be so much more convenient for me. Both persons who helped me when over an above the help I needed.. thanks for your providing our city with two wonderful pet store! Sarah
Bad customer service!!! Worst experience ever. Line got completely long the cashier saw it and took one customer she was talking to and just walked away!!! Ignorance!!! Will not be back!!!
Used to be our go to for having our dog bathed until they enacted new policy requiring us to stay there the entire time without informing us. I should thank them. We found out our vet has a wonderful grooming service that is cheaper.
Groomer shaved my dog without notifying me today. Very upsetting and won’t be returning.
Super great experience at this location. Was taught some super crucial things about my pet to help care for him better. Very friendly and knowledgeable staff!
Excellent location - Victory Drive, Savannah, GA Their Grooming Salon is by far the best.
I just love Pet smart. The staff is always friendly and know what there talking about.
Very helpful staff. My fish are healthy and happy. I will be back, also the prices are very affordable.
Staff is friendly, but they sold me hermit crabs with mites, and the fish tanks/betta display had quite a few deceased animals.
Great selection of products, but staff are not friendly. They dont offer to help you or provide recommendations. Also, usually not enough people working the register so you could be waiting a while to check out.
Very upset. One of the groomers cut my dog twice. The second cut ended up with him taking a trip to Banfield. They suggested dull blades. Still in the process of getting proper justice for me poor dog. I dont know how we will ever get his hair cut now.Management was nice.
My Peekapoo was as Cute as a Button when I picked her up and she smelled amazing.👍🏼She walked to the car like she KNEW she was a little Diva!😆I can tell if my CoCo Chanel has been mistreated and she wasnt.Petsmart, on Victory Drive, is very professional and I will continue using their salon indefinitely!!!❤
I strongly dislike pet smart because of their animal treatment specifically with reptiles. There are horrible videos online of awful conditions for their animals and they charge a ridiculous amount for things other stores charge reasonably. Most of the workers know nothing or wrong information with the reptiles. Please dont buy reptiles from them. In savannah go to underworlds.
I dont like leaving bad reviews, but this branch is terrible for one reason, and one reason only. On every single occasion that I have had to interact with the older women who is the dog trainer on site, she has been nothing short of rude and judgmental. She always asks what kind of dogs I have, and each time I tell her we have two pitties an immediate look of absolute disgust comes over her face, followed by some sort of rude, passive-aggressive remark about them. The latest occurrence occurred just yesterday. I was buying a second one of one of our dogs favorite toys. We only have one of these types, but they share it very, very well (along with the other million toys they have). When I told her I was getting a second one, and she proceeded to ask what type of dogs I had, I knew exactly what was going to be her response. Well you should probably consider yourself one of the few lucky ones then (in an EXTREMELY passive aggressive tone) was her response. I am not sure why I even bother dealing with her. As a dog trainer, you should be first and foremost, accepting of all breeds, of all different shapes, sizes, and temperaments. Being a good dog trainer should come second. You should be willing to help anyone with open arms, and with NO passive aggressiveness or judgement passed. This woman needs to be removed from this store as Savannah is a very pittie-friendly city (from what we have seen and experienced thus far). Yes, many people are wary of them, but our dogs are both rescues, who we are very proud of their behavior, resilience, and demonstration of how the breed is as a whole. We monitor them very closely when they are sharing toys and in general, and are very diligent puppy parents. If you cannot accept different dog breeds to the point where you feel the need to go out of your way to make rude and passive comments to customers at a store you work at, you shouldnt 1) be working there and 2) you should 100% not be a dog trainer.
Always have a great selection and are always especially sweet to my pit, even though he is huge lol
Always friendly and knowledgeable, and has a great stock of raw and higher-end dog foods! The Banfield is a great place to take your pretty as well
Cool sea breeze and fishing.
What?! Live pet policy?! K teacher here replacing class fish....if something should happen to our new beta fish..14 days with receipt we could get a new one for the class....just make sure colors are close for the kiddos sake!!!
Nothing much to say. Its Petsmart, what else could you want? This location is small. Sometimes have to drive and extra 15 minutes across town and back to get what I need from a bigger one in, but thats understandable, they do the best they can with the space they have.
Online price different than store price. Associates did not try to keep me as a customer. Did not care I paid twice the amount for a product, than was advertised. I will never shop here again.
I paid &52 for a haircut and they didn’t even cut around a Pomeranians face. They only cut his body and didn’t even do they length I asked for it to be. Every upsetting I guess I’ll try Wolfgang next time.
99% of the staff are always helpful, friendly and courtesous! The 1% will make be never go back to Pet Smart ever again. I will do it all through my Vet where they will at least listen about your animal.
I always spend too much here
Its the go to spot for your pet supplies.
Good selection of pet items. Can find what I am looking for the majority of the time. There can be no line when I go in, but when I am ready to check out there is always a line. Not sure if it is rotten luck on my end or poor staffing on their end.
Very kind and friendly staff
Pet Smart staff has been grooming my Maltese Snoop for a few years now. Today he was groomed by Alex she did an awesome job of detangling him ..I will not have to shave all of his hair off..thank you so much Alex for taking the time to do this and being patient allowing My Snoop to take breaks in between his detangling. He looks great for our Atlanta trip tomorrow
No matter how much you spend money very hard for someone to offer help I spend over 300 every two weeks on cats with no help from PetSmart employees faces you cannot explain no offer to help whatsoever
Place was clean as always, and you would think the dogs walking around would be playful and noisey. But all cats and dogs was well behaved🙂
Booked an appointment online for grooming. Then for no reason the salon cancelled the appointment and only notified via email. No return call voicemail, explanation as to why, etc. Sad excuse for a store with poor customer service. Go elsewhere.
Clean, stocked with almost every item your little ones need, and most of the staff is very friendly.
Really nice staff, store always clean and everyone there is always willing to help. I dont even have a pet I just like the vibe.
Watsons grooming service was a wonderful experience for him. The whole service from appt to pickup was great.
Very good selection and nice staff. A bit overpriced though.
Seems like the company purposely employs high school students and doesnt expect much work from thhhe. But I guess when you are the manager you will take any warm body - that can hold saliva in their mouth.
I like PetSmart a lot for their large selection of pet foods toys and other AIDS. Also would grooming salons and trainers. And the attached Banfield Pet Hospital is also a very thorough and good option for Pet Health Care
The grooming staff was rude especially Eddie because we had scheduled an appointment with him and there was a miscommunication.
When my dog had a little accident on the floor one of the staff member help me to clean, that was very kind of her and I really appreciate that. great store love this place
Typical pet smart location. Limited staff but that seems to be the case for alk retail these days. Staff is friendly. Store is stocked well. Checkout lines move fast.
Always nice just dont get near the puppy training price sign, they will talk to you endlessly. Even after you tell them youre ready to leave.
Everything was clean, fish looked healthy and everyone was nice except the cashier, she was rude, impatient and didnt even bag our items.
I love eddie he is great with my dog but the prices in store are outrageous
Great place shop !!
Excellent help and the price on the cat tree I was shopping was great. Will be going back for Sadies Christmas present that I know she will love... 😻
Petsmart always has so much to offer in new things for cats and dogs and other animals.
Just tried to make a purchase here and ask 2 different people questions...NEITHER ONE could speak PROPER ENGLISH and went somewhere else because even the so called Manager could not even be understood.....speaking so fast all of it was garbely garp.
The Savannah pet smart is ok. It always smells strongly of dirty animal. They have all the supplies you could ever need though
I already said how disappointed with my last grooming visit with my dog.
Everyone was very helpful I came in to the store for a turtle tank and got just what he needed. Thanks everyone for all your help and advice. My turtle is very happy and he thanks you too.
Great place to shop
Great place for stuff for the fur babies. Would like a better selection, and staff help would be appreciated.
Nice store and dose a good job with dog nails
More expensive than they need to be, but they have a lot of good services for animals.
This is the best pet store ever
This Petsmart location is our go-to for pet supplies. Lotus, Ebony, and the staffs and managers are very friendly and helpful. Thank you!
Clean and orderly. All the employees were courteous and helpful. Always a pleasant shopping experience.
Took my do,diamond, there to vet. Had all the tests and shots that were required and it was done in a professional and timely manner. Thank you
Friendly staff and they make it easy to shop with a well organized store. Best dog bed selection around.
Lotus is the absolute best, along with the rest of the staff! Anytime I have trouble they are more than capable and always willing to help.
Meh. The staff was really hard to track down to ask questions too. Its not terrible buts its not great either.
Love the staff and services provided. We bring our puppy here plenty of times and he loves the store.
First time since under new management & I am satisfied of the change, very convenient!
Store was clean, and was really just looking at the fish and birds. The lady that was taking care of them was very friendly and when she was in the back she sang to them with an awesome voice.
Over priced , nothing is ever in the right place price wise and the employees are always SO Rude !
Great selection of pet products from fish to dogs, lizards to cats. Staff is always friendly, super helpful, and very knowledgeable.
I get cat broth here. Her paws are so smooth now
Great service! I and my dog were treated like family!
Dallas and Tora are the best
I got my new bby..😃😃
My favorite Petsmart. Banfield location is awesome. Selection is great. I make the trip across town from Pooler just to come here.
Made an appointment for my puppy and honestly I was disappointed! They kept my puppy for two hours and my puppy was not groomed well and the only thing that they did good was just his nails.
Love how they do Crickets nails
Love that they take great care of my pup, he loves his groomer
Always helpful, great care for animal grooming. Great place to shop and take your pets😊👍
Well maintained store. Clean and quiet which helps keep the furry ones relaxed in the store. Great staff, always helpful.
Will shop but not use grooming service again. Multiple reasons.
Excellent..🤩.. DONT EVER STOP ROCKEN IT....THANKU
Very expressive compared to Chewy but the pet hospital can be very caring.
They were able to give my dog Isa a bath without an appointment. I was very thankful for that.
The staff was so attentive and helpful! Great experience for us and our new puppy. 🐶
Horrible. If you love your dog, don’t take him to the groomer at pet smart. Corporate BS at its finest.
Staff is very knowledgeable and the store has a wide array of items for all your pets needs and wants.
Everyone is very nice we are new pet owners & they guided us step by step of everything we needed. Doctors office pet accessories & grooming all Im 1 place
Staff is always so friendly and helpful !
Hey big variety of different fish for your tank
Abby was SO nice and so much help. Very thankful to have had her service.
I Love this place for my puppy. For all his special needs
Great Pet Smart location, I will normally go to this one if the one on Abercorn is out of stock of something I am wanting to buy.
Store is well organized, follows current safety protocol, and employees are friendly.
One stop shop for your furry babies. They also have a grooming salon and A Pet Clinic. Everything you need in one spot👏👏👏
Worst experience ever!! Amber was very rude cant keep with appointments just terrible service I will never deal with that grooming department ever!
Got my 1st fish tank
Its a small satellite type store not a huge inventory. If wanting a bigger selection Id suggest going to the store on Abercorn
Very clean and friendly store, lots of pet food and all different items. Excellent Veterinary staff.
Always a great experience. I have taking my fur babies to Banfield for years and both locations are amazing.
I like the store everything is great but sometimes our issues when you schedule pickup for items
Love pets they take good care of them and the people that work the are very nice and really know what they are doing.
There a great place to shop for food for your pets n to get pets
Out of an item I need for the 3rd week.No help. Just told me to keep coming back.
Every single time I walk in there, I walk out annoyed by the customer service.I don’t expect much. Take my money, don’t be rude.
Super friendly in and out. Got to see some cute new furry faces , ❤️ love this place
My dog love the toys from here
Only place to shop for my boys!
PetSmart is the Kmart of pet stores. Nothing against Kmart Kmart is the Kmart of Kmarts. Its just that at if you really need something this particular PetSmart is more like a 7-Eleven. Nothing against 7-Eleven.
Best grooming place
Very large selection, but stuff can be a bit on the pricey side. It is a lot good quality stuff tho.
Great place to shop and knowledgeable staff.
Great store knowledgeable staff at banfield!! Grooming is.... ok
Pre ordered and paid order not in store had to waste time waiting. Needs to get act together.
Excellent puppy cut
Staff friendly but not as knowledgeable as I hoped. Ok if youre going for cat and dog supplies.
Total reviews rating 4.3
199 Reviews for PetSmart 2023:
Review №1
2022-02-19Worst customer service in the World....for the past two to three weeks.Ive reported Before .. soo No more Patience!First it was Banfield during MY FIRST VET CHECK ✅now its the check out cashiers.. they are soooo UNFRIENDLY with..a T in ATTitude... TRULY not in work mood nor Im sure PetSmart culture.This cashier made me walk back to the aisle and DIDNT assist..I explained items are not located in the correct areas .. AFTER I report it.. heres the outcome.Specifically..This Morning..a particular cashier at 930am..Rung up my item...I flashed the barcode camera shot on my phone to display the item desired and clearance pricing wanted..that rung up incorrect.AFTER the item rung up NOT on clearance.She said she would honor my inconvenience.Then...told me to walk back to the aisle with items not in place .. and asked me to bring another item for purchasing....I brought her the cat food flavor my cat does not eat.. Again patiently flashed the barcode.. and explained the situation..Asked for manager assistance.After I asked for a manager ..She then left her register... walked to the aisle mumbling back at me angrily..in front of customers.She Came back and Told me WHAT Would be Done!No Maam..I DEMANDED the Manager again!Manager nice as can be ..Honored THE mistake.. rung me up and I left.I WILL NOT be back ..I have Transferred my Banfield services and shopping needs🛍️ to the Abercorn location.Its ALWAYS a ...Customer FRIENDLY atmosphere.
Review №2
2022-06-02They need more help. I only saw 2 ladies working as I roamed up and down the aisles repeatedly looking for a thunder shirt. I was told twice the general location but I just couldnt find them. Would have been nice to be shown rather than told but the did have an amazing selection of dog food and toys. Could this be a sly marketing technique? If so, its effective! Id shop here again just for you selection but I would be sure I had plenty of time.
Review №3
2022-04-20We recently adopted a kitten through PetSmart and found almost everything we needed for her the same day. All the staff and associates we friendly, knowledgeable, and helpful. The store is clean and the aisles are set up where you can easily find what you are looking for--and the little extras too! We will definitely be returning to this store often!
Review №4
2022-06-21I took my dog to your establishment and hes still the same. By the title of your name, I thought you would educate my dog. What is this, a ordinary pet store?! Wont be going. (Jk)
Review №5
2022-05-25I wish that there was more varieties of dog treats & clothes...however its nice to be able to bring my dog with me...he likes looking at the fish & birds!
Review №6
2022-02-25I enjoy this PetSmart because all of the staff is extremely friendly and very helpful they never make you feel like they don’t want to help Banfield has the best customer service and they always remember your fur baby by name and the groomers are absolutely amazing I love each one of them and sometimes having a hard time to choose who to book my appointment with because they’re all so amazing tonight was our first night for obedience training and Priscilla was awesome.
Review №7
2022-06-27Linda was very rude and dismissive. The pet smart on Victory Drive in Savannah has horrible customer service.
Review №8
2022-06-24Did not have the food my cat eats. I know it is not the stores fault. Employees were wonderful!!!!
Review №9
2022-04-14Not one to post reviews but they messed up my boys haircut and were pretty upset about it. We normally go to abercorn but they didnt have a vacant spot for weeks and was wanting to really get my dogs haircut so I tried this one on Victory drive since they had a vacancy. Groomer specifically took our dog from us. I even asked if shes the one cutting his hair and since were really particular about his hairstyle. I showed her a photo of the style we wanted and specifically asked NOT to cut the hair on his tail and on his ear and she did. Cut doesnt even look close to one I showed her. Felt like she just cut his hair the way she wanted and ignored every instruction I said. 🙄 Not coming back again.
Review №10
2022-02-20Always a good visit. I picked up some Tetras for my tank. The previous tank occupants had passed away. Staff is pleasant and the variety good as ever.