Planet Fitness in Atlanta
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Atlanta, Fulton County, Georgia, US
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Site: https://www.planetfitness.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–9PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Planet Fitness in other cities:
I have been trying to cancel my account with these people for a while. I moved to a different state so I tried to transfer my account first. Was told they my membership number on my card was invalid, so I tried calling my original club since they gave me the fitness card. No one ever answers the phone!!! If you move states dont bother transferring just cancel first and start a new account in the new state.
I like this location. I’ve been going since they first built this PF. Lately I’ve been seeing some sketchy people though. I don’t know if they are letting homeless people use the showers or if they are employing people off the streets to clean, either way it doesn’t look right. Fix it please.
Do not come to this location if you’re a truck driver, no truck parking!! I’ve come to this gym many times over the past year without issue. Today my semi truck got booted. Biggest empty parking lot around and they are punishing us truck driver who are just trying to get some exercise, ridiculous!! Do not come here if you’re a truck driver!!
Im big on customer service so I give them an A+ in that category. I like that they are still following the distance and sanitation rules, and keep the facility clean and organized. Theres something for EVERYONE! My favorite is the massage room. The only thing I would put on my wish list for this particular location is a Sauna room; otherwise Im very happy!
The gym is fine but be careful not to leave valuables in car, thank goodness I keep my items in my gym bag. Seen multiple cars with broken in glass. If you do go here, part in a clearly visible area. They need security or police visits. I want to feel safe when going to the gym.
Sometimes I wonder if Im in a gym or a club. Why is the music so loud you cant even hear your headphones at the highest volume? Low background music for the sake of ambiance I get ,however I go to the gym to enjoy my workout.Between ppl hogging weights and the thirsty weirdo men the only pro is how close it is to where I live. The cleaning solution (for the machine) bottles near the stations are either empty or sparse. Also air fresheners wouldnt hurt considering how high many of the gym goers B.O is.As for the customer service ,its touch and go.The more courteous employees seem to work the late night shift.
The location is good. Some of the equipment could use some love. They had plenty of cleaning supplies to wipe down before and after use. However, if you are a guest prepare for a lengthy sign up process. Just ridiculous and the staff had not work around and didnt know much. Otherwise good.
This was the worst experience ever!!!!! First they let me sign up for the black membership then AFTER I PAID they told me I couldnt use the massage or the trainer due to covid... Then they had issues with my account and caused me a $35 over draft fee with my bank. I tried to cancel the membership online but I was made to drive all the way to the location to cancel in person. THEEEENNNN, I was charged ANOTHER $40 (which they called an annual fee, that I was told nothing about) but that also caused another $35 over draft fee. I spoke to the manager who did not want to help me or refund my money. So over all I had to pay $70 from my own money for errors that were not caused by me. This is unfair and very unprofessional. I have come to the realization that I was pretty much SCAMMED!!! And to make matters worst, I only used this gym ONE TIME!!!!!! I DO NOT RECOMMEND THIS SERVICE!!!! PLEASE TAKE TIME TO READ THE FINE PRINT BECAUSE THEY ARE TAKING MONEY WITHOUT TELLING PEOPLE!!!!!! SHAME ON THIS COMPANY!!!!!
I exercise at this gym in between my training sessions. Im there about three to four times a week. This gym is clean, the staff greets you at the door and has no problem answering any questions. The environment is laid back and you can work out at your own pace without any distractions or interruptions. Everyone wipes down the equipment after they finish their workouts and social distancing is practiced.
I recently had to change from the Mableton location to this one after a recent move, I was a bit weary because I grew up in this area and it was nothing to be fond of in my memory. But when I transferred I was pleasantly relieved to know the staffing was just a professional and the members were just as kind and courteous. The only minor difference is that there was not a personal trainer I could find for advice and not all of the members were wearing mask even though it was stated on the doors before you enter, overall I would just take away one star for that because some of those things are not controlled by staffing. Otherwise it’s a decent place to get in shape and stay healthy
This gym is spacious , always clean , not to busy , and every front desk staff member I have encountered has been very nice & helpful. Big Kudos to the General Manager Shanae for being very professional and going above and beyond in assisting me with an issue I had regarding my membership.
COVID ALERT - COVID ALERT - COVID ALERT !!!!!Management is very disgustingly RUDE! Due to COVID, I am very concerned to go into Public unless absolutely necessary. Because I no longer live in the Atlanta area and the fact that Ive NEVER used the membership, I asked if my membership could be canceled via email. Although management was willing to put my membership on HOLD via email, theyve REFUSED to cancel my membership via email. Someone in my household was diagnosed w/ COVID recently; therefore, I had to go to my doctors office for testing and received a POSITIVE Covid test result! I spoke with Chance, who is the locations operations manager, who is who refused to cancel my membership. When asking him to escalate my concerns to his superiors, I was advised that I already told you and theyll just refer you back to me anyway (which is not what I asked). I have been going back and forth for WEEKS about this. Due to HIPPA, I shouldnt have to disclose my Protected Health Information. And EVEN THOUGH I have my paperwork to prove that Ive tested positive for COVID and Ive been requested to quarantine for weeks, I still never received any response from a superior. I just want to let you know that THIS LOCATION DOES NOT CARE ABOUT YOUR SAFETY and THEY DO NOT CARE ABOUT THE SAFETY OF THE PUBLIC!! They refuse to cancel my membership and STILL are asking me to put the publics health at risk and go into the post office to send them a certified letter for cancellation of my membership. It would make more sense if they couldnt verify me through email, but the fact that an email was taken to set up my account with them, and the fact that Ive been communicating via email with them... additionally, the words on an email are just as binding as a piece of mail in the court of law, its beyond FATHOMABLE and very unconscionable that they would continue to refuse to cancel my membership and put the post office employees, their employees, AND the members of their gyms SAFETY at risk!
Staff always greets us with a smile and remembers us, they are very courteous, and respectful. The scheduled workout classes are flexible and Brian and Aleem are great trainers! Plenty of equipment for every need and its always clean. Im very pleased with this location!
This club has come a long way! When I first joined approximately 10 months ago it was unclean and agents were rude and unprofessional! However, it is now a 180, very clean and staff members are helpful, kind, and professional. They are under new management and it shows! Thank you all for putting in the effort to make this club a home away from home during these unprecedented time! Keep up the great work!
This gym was a pretty good Planet Fitness. These gyms are always very clean, bright, and well-managed. The employees are nice. Their rules about not slamming weights can get a little frustrating when youre dealing with 80 pounds in each hand, but its just part of their no-intimidation policy.Overall, a great place to work out :)
The many times that I visit this gym, I find it to have the machines that I need to use. The treadmills are plenty. As are the stationary bicycles. As far as the weight machines go, they have a variety of them aimed at working out different parts of the body. For the most part, the machines are clean as they advise that after using the equipment, you wipe them down with the sanitizing spray and paper towels that they provide and have set up throughout the facility. I visit two of their gyms frequently and find this to be consistent in both places. They provide assistance as well if you need it. They provide different exercising programs as well. Lockers and showers are available to use as well. I feel that this gym is worth the money.
My Name is Melanie and I joined Planet Fitness 3 Weeks Ago. Planet Fitness is A Very Nice Place to come and Get your Exercise on and you can look at Tv while you Exercise. They Keep it Clean and the Machines are Stayed Spray Clean. If You need Help with anything they are there right away to help and very Friendly!
On a scale of 5 Stars I would give the gym 3, the staff 5, the overall experience 4. The gym needs more free weights, maybe a sauna room. I was told I cant bring my gallon of water in the gym but you have a gallon of tootsie rolls on the front desk. I was also told I cant grunt I have to be quiet when I lift weights. If you do your reviews PF lets you no everything up front what to expect. No this gym is not better than Golds or LA Fitness but I will give them credit its a great gym with great customer service. I have recommended at least 10 of my friends but I make sure to tell them all the details of the gym before they join.
Manager professional. Mall security always visable. Its always clean. And most are very professional. Especially Gabrielle. Others are too. Just dont know everybody name.All the equipment is always working. So far its been a great experience. On my way to hitting my goals.
It’s been fun. I have been coming here for a year. I just switched to a gym that’s near my home. It’s like a 7-10 drive 💛 I’ve never had anything bad happen to me here. My things have never been stolen and my car was never broken into. I always parked in front of the cameras. I wish there were more showers, changing rooms and I wish they were opened a little longer on the weekends but it’s ok. I would recommend this location if you live near by.
For a $10-$20 per month membership, I admit I was a bit skeptical about this gym, thinking that it would not meet my needs in terms of equipment and workout options. I was wrong, and pleasantly surprised to find out the contrary. It is well laid-out and a very clean facility, with pleasant and attentive staff. Great benefits for the cost.
Ive been a member for over 2 yrs and this my first time going to a planet fitness and being treating like I was not welcome at this location... I had my bank info change so my auto pay didnt come out for this month. The manager I guess a black guy in a black shirt low cut, walks up and tell me since my account 4 days over due he cant allow me to workout there and I would have to call my gym in Marietta to resolve the issue.
I love planet fitness greenbriar location! I have been a member since Feb 2018 and until this day every interaction I have with the staff is a pleasant one. They greet you with a smile and always make sure they tell you to Enjoy your workout. I also love the fact that they keep the bathrooms and equipment clean!
This morning I went to the gym and the guy working the desk attitude was horrible. I literally spoke to him and he just looked at me. This particular guy is always rude whenever I come in but he is the only one with horrible customer service. The rest of the staff are always nice and helpful if you need them which is one of the reasons why I joined this gym. The sad part about this is that I think the person I am referring to maybe a manager here. His attitude is a problem and will eventually turn people away to another location. Or another gym. His demeanor comes off as he doesn’t want to be bothered with the demographic he is around it’s very obvious. Once my contract is up I will be relocating to another gym.
The out of shape manager exudes nothing but a disgusting attitude and zero Leadership or customer service skills. Her narcissistic tone and childish mannerism are the reason why the place is losing business. Left with a toxic after taste from her ignorant behavior, cringeworthy at best.
One staff member seemed a little judgemental in a judge free zone. Other than that such an awesome experience. I attend 5 days a week. I have lost a total of 113 pounds. 20 more to go and will be at my goal. Nice staff, clean facility, and comfortable place to workout. Thanks Planet Fitness.
The night staff is incredibly rude, loud, and unprofessional! You can speak to them when signing in and they wont even speak back. Only 3 bench press machines which people just sit there on not lifting. They have a million treadmills, but not enough lifting equipment. If you are serious about getting in a good workout I do not suggest this location.
There are so many TVs its hard to concentrate on your workout. They have lots of equipment and a good 30 minute weight circuit. The equipment selection does not include good bikes or rowing machines; its all pretty standard. They offer free pizza and bagels throughout the month, which seems a bad idea for a gym. If you have any admin or billing issues they make it hard to resolve them.
This gym have some strict rules. Its naturally hot in a gym and men should be able to wear tank tops that allow heat to escape from the side but it exposes to much. My advice is if your serious about working out you need to join a real gym the price is for those who are new to working out from the start.
Hear ye, hear thee.... This is a Celebration of Awesome Customer Service 🎊🥇🌠👏🏾 I’ve passed by this location so many times but recently I stopped by and wanted to see if this facility has what’s needed to help me with my personal fitness goals, aka obtaining more lean muscle gains🤘🏾 I met the representative, Mr. Isaiah, and almost immediately I felt like I was in the right place ✅ The atmosphere is really welcoming and with Mr. Isaiah’s wealth of knowledge on the facility and services offered, I felt really comfortable with investing in my health here. Rounds of applause for the great service that this facility is providing and for the impacts of achieving and maintaining good health, this is an excellent way of contributing to the community!
The facility is huge but in this case this is a conAlmost square inch is covered with machines and equipment the need to create some sense of space so you can workout. There stretch area is horrible there is no room to do yoga! Or barely stretch the really need to hire a interior decorator.
I went to try and join today , the front desk didnt speak , just extended her hand as if i was a member , no eye contact...Not welcoming at all !!! So im still cool, just ask for my id didnt say why , handed it to her a guest is fired up about a rude trainer ,very upset , i look at the trainer he pouting like he wanna cry and fight the dude, then to my left a customer comes on and just abruptly like i wanna cancel my membership, im standing there , as everybody is vetting impatient , i figure this is NOT the gym for me , it seem as i didnt get acknowledged until im walking out the door ..Your first impression must be your Best impression!!! We gotta do better people when people pay they hard earned money weather its $1 or million.
Only visited a handful of times due to no child care. Just canceled membership 😔Thanks for you response, however, childcare services at other gyms are offered to families that want to become or remain healthy... and not automatically charged. Its unfortunate to discriminate against parents that have small children. We dont mind paying for those services.
Overall the gym is clean. Friendly staff at the counter. My issue is the break ins in the unsecured parking lot. The fact that if you want to cancel your membership you have to go in an get a giant run around. They charge to go from a black card to regular 30 bucks fee which is Never explained to you. THAN when you cancel it doesnt end on the 30th day , you arent allowed to finish they cancel your membership that day. So if you are charged on the first, an you decide to not renew an you tell them you dont want to be charged again. Even if its the 2nd an you just paid?? They cancel you that minute an say you have to go. You dont get a refund. You dont get the 29 days you were charged for.The place is a ripp off
Its no only convenient to get to but the Crew is very nice and is always avail when needed, the trainer (Bryan) is very helpful and ready to assist in any workout concerns. Greenbriers location is always clean and has up their game while reopening during the pandemic. Everyone should love coming to Greenbriers location for a good workout.
I was there today, filled my hands with soap, and none of the facets came on. I had to go upfront and talk to the front desk. All of the facets should be operational or they should be properly marked as “Out of Order” if they are out of order– and not with a handwritten note, but with a professional-looking sign with the company logo. The first soap dispenser has been out of order over two weeks plus. All amenities, equipment, and systems need to be monitored and checked on a five-hour basis based a standard company check list. The PF team needs to get in gear, get off the Internet, and get on brand management.
It gets two stars because it is clean. But the staff leave something to be desired. I waited 4 minutes to check in. Then,since I have the app on my phone and thats what I is to check in, they have to physically take my phone from me so they can scan it in at the back register. Im not comfortable with that. If you drop it, albeit accidentally who is going to pay for the damage and the inconvenience of having it repaired? Planet fitness, highly doubtful. Get it together planet fitness. With two staff behind the desk you should be able to help me out in less than 4 minutes.I wont go into the fact that I had to sign in being from out of town and youd think theyd go e you a pen? Nope . Those are on the other side of the desk .
I read the reviews and was shocked to see such petty grievances about staff performance, too many televisions, locks, restrooms, the lack of a sauna and more free weights! Complaints about free bagels and pizza and candy machines! Really!!!! I have not experienced any of those issues except the sauna but I (and anyone else) can do that at home. In fact, I prefer my own personal sauna experience at home so that should be a non factor. I was unaware of the pizza and bagels but that should be viewed as either an incentive to lose weight and get in shape by staying away from the pizza and bagels or as a way to treat yourself AFTER a workout or even as a way the facility management is showing appreciation for their patrons. It isnt mandatory for patrons to indulge in those treats but people coming into the gym after a hard day at work and in traffic might appreciate those treats so I say keep the pizza and bagels.Yes, there are a lot of tvs and music and they create noise, which I prefer. I mean who really wants to work out in a library or mausoleum? I thrive on that noise but it doesnt bother me because like 99.9% of the people there working out......I being my own music. The tvs are fine so that other .1% complaining about tvs should probably get onboard. Those complaining about lack of equipment had to know what they were getting into when they signed up. Didnt you do a walk through before joining the gym? The fact is, with new amenities comes an increase in price of membership so for the very reasonable and much appreciated price for which I am charged every month, what do you expect? If PF is not for you then consider joining another gym with more amenities, wierd hours of operations, a higher monthly fee or workout at home. It has been my experience that the staff here is courteous and professional. The facility is clean, well laid out with ample equipment to serve my needs and it seems like those working or around me are pleased as well. I was once a member at another PF, joined another gym that was closer to my home but now PF is once again near me and I made a great choice by rejoining. Cant beat the price and location.They earned a solid 3.5 stars. 2 reasons why they dont get 5 stars is because a.) They have a sign posted in the weight room defining what PF defines as a lunk. The definition is derogatory to me and others like me because some of the definition pertains to me. I am not amused and it seems like reverse bullying for which I have little to no appreciation for and it takes away from an otherwise positive gym experience. B.) I recently arrived to the gym around 8am. The first thing I saw was broken auto glass window on the ground as if a vehicle had been broken into. I certainly didnt expect that......not so soon but I do know the area. Seeing that kind of dashed my thoughts about using the gym anytime after dark between 7pm and 7am. This also has a hand in why the facility earned 3.5 stars.
This Planet Fitness is my sanctuary away from home. Lots of cardio equipment, for good heart health. Also various machines, free weights, and apparatuses for anaerobic exercise. Theres awesome booths for total body enhancement, tanning, and when youre in need of total relaxation theres massage chairs, as well as hydro massage beds and chairs. Although I must say the hydro chairs tend to be down quite often.
Used to be a member, overall great and clean environment. I cancelled my membership in June and I was charged for the months of July and August, it is now the end of September and I have yet to receive my refund and every time I call to talk to the manager he is never available. Really Fed Up!!
I really wanted to get back in shape and at this price you couldnt beat it. However, if youre not knowledgeable about gym equipment I dont suggest this location. There are a lot of young people standing around talking with shirts on the say STAFF However if you ask them which machine would you recommend for abs.They look at you as if youre speaking Japanese. If youre able to find a STAFF member to show you a machine. He might show you the machine, but tell you if you dont understand how to use it just look at the pictures. This is a gym right?
Came to this location to workout on my day off and was told this location was not my home location I signed up at I’m not able to workout unless I pay $5. From my Knowledge the greenbrier location is were I signed up at. I advised The manger James that I have been having trouble with my account for some reason and I did not change my lacation home. I’ve been to several locations since I had my memebership and I never been turned around and asked to pay money to workout until I came here, I never heard anything like this. James was very rude and helpless so called manger with this look on his face as if he didn’t care what my concerns were. All James said was he didn’t know & turn and walked away, but he’s the manger. I wouldn’t recommend this lacation to anyone and maybe it was a good thing for him not to let me workout because this environment Is A place I wouldn’t want to workout at.. I will find me another gym home.
Total reviews rating 4.4
199 Reviews for Planet Fitness 2023:
Review №1
2022-02-16As one of Atlantas Top Producing Real Estate Brokers I need to stay fit to keep up with my clients needs. I like a place I can slide in and out of for a quick workout in between appointments. Im glad I found this spot.Stop by, join and let them know that #RealtorRob with Keller Williams Intown Atlanta recommended them.#RealtorRobslist 🏡 🐐
Review №2
2022-03-01Clean facility. Bathroom is always spotless. I am always there in the early mornings. I always see familiar faces so I assume they’re pleased as well. All equipment works. Convenient location. Friendly staff. Thank you so much! I go here everyday and I’m never disappointed.
Review №3
2022-04-08All of the equipment is extremely old and rusty. Nothing in this place is up to date. They do the poor people wrong. Our community definitely deserves better, we pay our money just like everyone else. And some people don’t have transportation to go to better areas to exercise. More pictures to come. This place is a safety hazard.
Review №4
2022-06-01I’m in Atlanta for a week. This is one of the most cleanest and the most friendliest staff I have encountered since my membership. I couldn’t find the location right away (even with Siri) and one of the guys guided me step by step until I arrived. I am TRULY impressed.TAKR NOTES JACKSONVILLE - NORMANDY LOCATION!
Review №5
2022-06-05I like this gym because it has everything I need. I enjoy the atmosphere, no one is being loud or flashy. They have plenty of workout equipment.
Review №6
2022-04-20Clean ,fitness agent was and polite .the guess were nice as well.i would visit this location again.thank planet fitness keep up the great job.thank you for making my 1st visit a pleasant one.
Review №7
2019-10-25The price is just right for what you’ll get at this gym. It is clean and has a ton of cardio equipment. Just not enough weight training equipment. I can’t believe they don’t have a scale at the gym. Friendly staff members and clean overall.
Review №8
2022-01-12I’ve enjoyed visiting this gym but the break ins into cars has gotten so out of control that going back just doesn’t make sense. The gym has totally neglected to provide any type of security to make guest feel safe. I literally stood in the window and watched as a white, Dodge pickup truck pulled in with three males with ski mask on who hopped out their vehicle and made an attempt to what believed to be a “smash and grab”. After running outside to stop them, they pulled out a gun on me. Did I call the police? No. What’s the point. Just be extremely careful or visit the Westend mall instead.
Review №9
2022-02-16Only my 2nd time coming to a Planet Fitness. Im a truck driver and drove just my tractor over so I could work out while having down time. I asked if it was ok to park on the side and they said yes no problem. After working out for 75 mins I come out and Advanced Booting Services is putting a boot on my truck and proceeds to charge me $375 to take it off. What a racket. Im so mad not sure if I will ever return to this area again.
Review №10
2021-02-24They where great , we where visiting from the Longview TX, location and my wife and I really enjoyed are experiences there , the management 😊was great thank you