Planet Fitness in Columbus
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Columbus, Muscogee County, Georgia, US
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Site: http://www.planetfitness.com/gym...
- Monday:5AM–12AM
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–10PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Planet Fitness in other cities:
This location refused to cancel my account and then refused to issue me a refund. The manager AJ told me I could try to contact corporate but the issue would just come back to him and he couldn’t help me.Update: I emailed the address from the reply below and never heard back. I created a complaint with the better business bureau. The manager I spoke with obviously replied to the complaint because I got a really rude response just like the one I got on the phone. In the end we had to resolve the refund with the credit card because we never authorized our card to be charged after we cancelled and this location refused to make it right.
I have loved planet fitness since the day they opened their doors. I have been a member on and off since the beginning and still to this day they have been still are and will always be the best guy to be a member of. All of their employees are amazing they are polite, friendly and always there to help when needed. Plus I love the fact that your choices are solely in your hands whether you choose to be part of a training class or self motivate to reach your goal it makes no difference. The gym is very clean very well taken care of and managed they keep up the maintenance on the work out equipment the tanning beds(being my favorite part) are very well kept up and kept clean. There is nothing bad I could even think to say about planet fitness or the employees.
Went as a guest with a coworker. The place is extremely clean with well kept bathrooms, surprisingly. The equipment was in good working order. Cant get this purple palace 5 stars because there are no flat benches and frees weights. Do you know how hard it is to do desd lifts on a smith machine or flat bench???
Planet Fitness is my go to gym. The friendly atmosphere and front desk makes you feel ready to experience all that PF has to offer. With staff on hand around the clock cleaning and sanitizing the areas leaves you with a feeling of confidence and safety while getting fit. Try Planet Fitness today!!!
The lights in the parking lot of this location haven’t worked for weeks. That makes for a potentially very dangerous situation. It’s pitch black in that parking lot as soon as the sun goes down. Crime is on the rise in the city and I voiced my concerns to the front desk staff on how dangerous that it is for anybody walking to their car at night(especially women). My girlfriend is afraid to workout there at night and all they told me was that it’s in the hands of the property manager who has been dodging them for weeks. That’s unacceptable. You pay them every month and in return should be provided a safe environment. People usually wait until a tragedy happens to make a change and it shouldn’t be that way. If you work out there and care about the safety of your loved ones then voice your concerns.
January 2020 I was admitted to a HIPU PTSD unit for treatment and would be staying there for a while. After three days I was allowed to place calls to handle my affairs in which I called planet fitness and explained my situation. I was told a manager would have to cancel my membership. They took my info and we ended the call. Push forward threw me being hospitalized and the pandemic. I returned home struggling to get all my affairs back in order then two months ago I’m looking at my bank statement and was shocked to see I was still being charged. Over a year and a half after I called to cancel my membership. When I called to cancel and to see why it wasn’t canceled they canceled my membership and pretty much gave me a run around about it wasn’t them….. As a struggling veteran who wasn’t receiving disability I feel as if I was taking advantage of at a time when I should have had my focus on my treatment. Then when I brought it up it was like a oops a mistake that I would have to pay…… all in all I have a distrust for any gym who needs my banking information at this point n it was a lesson that was very expensive to learn when your struggling and don’t have it and was hospitalized where I couldn’t make money to even pay it……
They have most of the right machines and areas for whatever part of the body a person wishes to work on. Wish the COVID-19 issue wasnt around so I could come here after work on the weekends, but I can come before work with no issues when the time is managed. There is always a spray and sanitizer available for anyone to wipe their station before and after every use. Im glad the showers are still available. Granted I dont feel or look weak, I feel fairly nervous going to workout around people still. PF does give me that comfort zone whether or not I wish to go or not thanks to their mobile app. Theyve adapted fairly well to the policies mainly because they were applying comfort, cleanliness, and sanitation before the pandemic even happened.
I am always greeted with a friendly smile and strong encouraging words by the staff. The establishment is extremely clean at all times. If I need anything, the staff is ready to assist with my needs. The overall experience is superb rather I go in the morning or late at night. The assistant manager/manager is a great asset to team😊 Most importantly they motivate or cheer me on to achieve my fitness goals. Thanks for being in my corner .... Planet 🌎 Fitness!!!
I was actually blew away with my visit to Planet fitness. It has been years since I have visited a location. Back then it, was just a joke to me. First day back, the equipment actually makes me want to come. The atmosphere makes me want to return. The employees are knowledgeable and welcoming. It is really nice yet motivating. The only con, is the having to provide actual account numbers for membership. I do not like that, debit should be a choice. Overall I wont complain because I like and the trainers. You can just join right in on any class, everyone is welcoming at this location. 25 cents down, why not join come check it out people!
This location follows Gangster Rules. Tried to use my phone # or name to gain entry, which I have been doing for 7 years at other locations. Staff informed me I needed the Mobile app and cell phone to enter. I do not carry and use my cell phone at all times.PF staff member cursed at me, tried to physically fight me, then manager told me to leave. I think the team at this location might all be on parole from Chino. Obviously, this is very concerning as I am going through the proper channels with PF to address this aberrant conduct.
My favorite gym in town! The staff are always so friendly and approachable, and provide members and guests with a comfortable and upbeat workout experience. Theyre always more than willing to answer any questions I have, and any time Ive had an issue, theyve addressed it promptly and effectively. I would definitely recommend this gym to anyone looking. So worth the $20!
The gym is clean, spacious, and has a nice staff. The cancellation process is a nightmare. I thought this was a no contract gym, but that is another story. I cancelled this membership in March they are still charging my account. I called my home gym to discuss my account, the nice young lady could not find my account (that is funny because you charge me every month). She also told me she would call me back or have a manager call me, and that never happened. Please contact me. Please cancel the account. Please send me any money that is due for this inconvenience. Thank you kindly.
The best PF in the area. Clean, quiet, friendly, plenty of equipment and space, plus two 360 rooms. I live in Midtown Columbus and go out of my way to attend this gym on Milgen Rd. Customers are nice here too and its more diverse. I love it! Wish the one at St Francis was like this one.
My friend and I love going to plant fitness. Its always so clean when we arrive. The staff are always helpful and friendly. The music choice is always upbeat and different variety of songs. They offer bottle waters, towels, snacks and gym bags in 3 different colors, pink, purple and black (I purchased the pink one). Im overall satisfied with my decision with obtaining a gym membership with Planet Fitness. I have the basic $10 membership and my husband has three Black Cards membership. Yes wet have2 separate due to if he doesnt go to the gym when I want to I cannot need his guest, for safety purposes. Keep up the amazingly awesome job Planet Fitness. I would recommend this business to family, friends and others. 5 Stars from me.
I love the place!!! The gym is clean and staff are very welcoming. The only thing that I don’t like is that I usually encounter a mean , rude old white ladies in the locker room who complains how dirty is the floor and the counter tops in the toilet area. No judgment!! Unless you’re the one who cleans it.
Dropping a review before I move away. For starters, I didn’t expect much out of this gym and I’ve always made fun of Planet Fitness and it’s goers as a whole. Although this is definitely not a place for powerlifting, I still found I could get in a decent workout here. This location in particular has grown on me immensely, and it is mainly because of the staff. Every time I walk through those doors, I am greeted by a staff member or two. The staff are always so friendly, but especially James. If you don’t know James, he is one of the trainers at this location, and a damn good one in my opinion. There are other staff members I have also grown to love, sadly I can’t remember everyone’s name. I also have a lot of love for the regulars here. I have come to this gym on my worst days and left with a smile because of these people. I never would have thought I’d hate to leave a Planet Fitness of all places, but here we are. If you’re on the edge about joining, just do it.
Most of the staff is friendly. The asst manager Terrell doesnt know how to work the treadmills he told me hes only there to take pesty complaints from customers. The gym is always clean & all the machines are always working and up to date. I absolutely hate that people sit on the exercise equipment not using it just using their phones. Others would like to use that but cant because someone is just sitting there.
Place has C19 Rules to protect its guests, and they make sure people are following them quite regularly. They have some masks if you dont have your own People dont bother you or stare, you can do your own workout with no fear of judgement. Sells bottled sports drinks in case you you feel you need one.
This place was probably one of the best planet fitness gyms I have been to. James the group fitness trainer is awesome. He made sure during sessions that we did the movements correctly and pushed us to keep going. I enjoyed every sessions because I got alot of them especially coming from an injury. He made sure that if you were recovering from injuries that you didnt do anything to reinjure your self. His energy allowed people in the group to get closer and work as a team.The gym was always clean and the staff was always very helpful and friendly. Best gym Ive been to in a long time. Keep up the great work!
The facility cant seem to keep the member wifi in working order. Ive gone several times that this was the case. The massage beds are constantly messing up. The staff may need a quick training session on customer service as well. I write this review after at least 30 visits and these happenings have occurred more times than they should. Thinking about switching to a different gym.
Not the best gym as far as equipment goes but it is very clean and well managed....but you better like rap music (I dont) because that is all they play anymore. The music has always been horrible for working out, but this new decision to play only rap music has never looking for somewhere else to workout.
I love planet fitness #1 because of the price. Its very affordable. I currently have the black card. That comes with a few more perks verses the regular card which is also greatly priced. One of the perks is the massage beds and chairs. #2 is the cancellation at anytime with the black card. I do believe you must commit for 1 year with the regular card but the price is only like $10.00 a month, which is affordable. Im not a great commitment type person with non necessity bills...lol which is why this is great for me. Not that I wont pay them I just like the flexibility of canceling without penalties when I like to. #3 reason are the machines. Theyre are so many machines that most people commonly use that are plentiful. Like treadmills, ellipticals, and bikes. I know I counted somewhere around 30 treadmills one day. They also tell you the peak hours so I usually go around the time when I know there isnt a lot of people around. #4 is with the black card you can exercise at any location in the world...thats pretty convenient. So you dont have to stop exercising on the go if you go out of town. That work out pretty good the other day when our main location had a power outage we were able to go to another location without an issue. #5 with the black card you can bring a friend for free. Now they want have access to the extra perks but theyll be able to exercise for free. Overall great place for exercising and the staff are pretty friendly and welcoming. 💰 well spent!
I had paid for a membership to help my friend with personal issues, and since that person is no longer in my life and wanting to cancel my membership, the only way to cancel is to drive an hour and a half or write a fricken letter and send it to them. A letter in this day and age? No online ability to cancel membership? It is obvious they are very money motivated and want to make it as hard as possible to stop taking my money. This corporate policy is antiquated and greed induced. So now I have to take time to write a letter, get a stamp and drive to the post office to have them stop taking my money monthly. Will not recommend them and will not join them in the future.
Its clean so five stars for that. But it says judgement free zone, unless you are serious about your workout. Then they sound the lunk alarm and harass you about weights. So I wont be judged unless you judge me for working out too hard because others, whom Im not even paying attention to, are uncomfortable by me working out too hard. What a joke! Tell you rules that are not even in the policy. This place is a joke!
I want to share my experience today. It was the first time for me using the tanning bed (never used one before) and I wanted some help from the staff. The girl who was in the front desk her name is Brittney wasnt helpful at all and she was extremely disrespectful she acted like she was on drugs, she was talking to me like I was Ignorant and stupid for even asking a simple question of how to use the tanning bed. She didnt want to show me or explain me how to used it so I have to figured it out by myself. She was really rude and it is not the first time I see her being like that with a customer.I think she should a little bit friendly with people who is looking for help!If she doesnt like her job she should quit.It is a great company but for people like her i am thinking of changing my gym.
This is the worst place I have ever been too. When I signed up they gave me the wrong information. They told me that I could cancel before the 17th of each month. Which was a lie. Told me that my annual fee was due on the 17th which was a lie now my account if over drafted. Told me I can bring as many guest as I wanted too and when I brought two or three people the made us leave and said I could only have one guest. I am so furious with this gym. I will be cancelling and never coming back. You need better employees to give information. Cause everything that was told to me andy husband was incorrect. Worst place ever.
While I strongly enjoy this Planet Fitness layout compared to the one on Manchester Expressway, the Internet connection is TERRIBLE (difficult to connect to and often wont stay connect) and the TVs dont work the majority of the time. I have notified the staff regarding these concerns and the response I get is the Internet is working on my phone. Unfortunately this has not improved in the close to a year this gym has now been established. If this improves, I will update my rating.
My name is Marquis and without a doubt this is the best gyym ever!! Great customer satisfaction with no worries. The workers, Virginia, Natisha and Daniel are great people. They always help me when I do need help and are great and awesome people. I really do appreciate their services. Thanks guys 😁
Cant have i gallon jugs at planet fitness. Quote bodybuilders tend to use them and we are ANTI-bodybuilder and people tend to leave the caps off. I asked if i could bring a styrofoam cup with no lid and he said he didnt care as long as its not a one gallon jug of water. Dont come here if you want to improve your fitness. They will bring you down. They are PRO unhealthy PRO dehydration. Only reason im here is lack of competition and convenienve. They stereotype and they profile you. A lawsuit is ready to happen shortly.One hand dryer in the bathroom talking about saving trees and 15 paper towel dispensers around the gym = hypocrisy.Exact same playlist for two years. Please get a new CD.
Biggest planet fitness location I have seen in the Columbus area. Even after New years crowd, still plenty of machines and not a lot of waiting. If you are a cross fitter they even have a section for you. Overall a great location and I have been to many around the United States.
I AGREE THE BLACK YOUNG LADY THAT WORKED THE FRONT DESK WAS RUDE, ALSO TOLD ME I HAD TWO ACCOUNTS, LYED AND SAID THEY DO NOT HAVE A CORPORATE NUMBER... AND CALLED HERSELF MARKING MY ACCOUNT,WHEN SHE COULD NOT EXPLAIN TO ME, HOW I HAD 2 ACCOUNTS WHEN I NEVER STEPPED FOOT IN THE GYM IN THE FIRST PLACE...THEY CONTINOUSLY CHARGE MY ACCOUNT...BY THE WAY I THOUGHT THIS WAS NOT A GYM WITH A CONTRACT.
What’s a joke! They are laughing all the way to the bank, getting paid off people’s lazy. They don’t have to get any real equipment in the place and no real work outs so they save having to pay but make money off peoples lazy weak and insecure needs to be not challenge. Oh don’t grunt it’s bad! Lame!
Total reviews rating 4.6
199 Reviews for Planet Fitness 2023:
Review №1
2022-02-19Planet fitness staff are amazing and super friendly. The place has great equipment for all needs and I love the cleanliness of it. The massage beds and tanning booth are the best. It is also very peaceful and not super crowed which makes my workout experience even better. Love it!
Review №2
2022-02-17Super comfortable going here to work out. Initially I had a fear or two but since I started here, the staff is friendly, helpful and the other members seem friendly. The place is very clean and plenty of space for spacing between people working out. Love it here.
Review №3
2022-05-20The front desk is always friendly and I never have to worry about it being clean (which is the upmost importance to me)... I constantly see staff stop to clean a machine or wipe down the front desk. It just makes me feel safer in such stressful times. I would love to see them start a recycling initiative. So many bottles get thrown in the trash... What a great way to help the next generation by simply putting out a blue bin for empty water bottles. Just my 2 cents.
Review №4
2022-06-02Always clean and a joy. Milgen Rd and Manchester have slightly different equipment so getting a black card and going to both is recommended. Milgen is slightly bigger, but both are equally busy it seems.
Review №5
2022-07-06I would rank this planet fitness higher because usually it’s clean, the service is good, and I enjoy my time. But I go there today when it’s opened 24hrs and it’s closed on a Wednesday. 👀
Review №6
2022-06-10The staff is wonderful, facility is always clean and the equipment is highly maintained. This has a great vibe for working out!
Review №7
2022-04-13My first experience was great! The employees that greeted me were courteous and one of them gave me a tour. I cant wait to go back!
Review №8
2022-05-19Gym and equipment is nice and clean only problem I had was with a staff Judy she was very rude and disrespectful beware of not nice at all…and to think I was about to join.. Not as long as she’s there!
Review №9
2022-01-20Its a very comfortable friendly place to work out. The staff is very nice. The hydro massage tables or 💺 chairs are the best after a good work out! Will be going back again..
Review №10
2022-06-02Super friendly staff, wide variety of equipment. Great gym worth going