Wheelchair-accessible car park
Yes
Planet Fitness in Suwanee
Categories
Location on the map
Suwanee, Gwinnett County, Georgia, US
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 470-239-8450
Site: https://www.planetfitness.com/gy...
Site: https://www.planetfitness.com/gy...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:12AM–9PM
- Saturday:7AM–7PM
- Sunday:7AM–7PM
Planet Fitness in other cities:
Comments (20)
Brand new, beautiful gym that has potential to go downhill very quickly because of the staff. I agree with the previous reviewer that the staff has zero customer first approach. Awful attitude (especially Criss - he was there in the evenings). When I came in, no greeting and just felt like he hated being there. I asked a few questions about the PF classes and he had an attitude from get go and felt like I was bothering him with questions. I guess he hates customers. I let it go. As a black card holder, came with a guest. My guest and I worked out and decided to go to hydro massage. The person before Criss allowed us in. After hydro massage (10 min) later, I ask for the massage chairs to be turned on and low and behold, our friend Criss tells me I can allow you, not your guest. Ok I was previously allowed on prior visits and literally was allowed in 10 minutes prior but now in 10 min, the gym was “busy” per his count so he can’t “allow your friend”. This whole experience left a sour taste and I may consider changing my gym or just downgrade to basic membership. Hire people that want to be there or train them to have customer first attitude.
I went to join, was willing to pay with my credit card and they insisted on obtaining my checking account information. There is no reason they need that information and as a IT Professional I refuse to give this information to anyone. I told them I am willing to pay monthly or yearly on my credit card, but I refuse to give them my checking account information. They were rude and said I had to comply so I left. As an IT professional I will not give up sensitive information that cannot be easily altered if the info is compromised. I would never give my checking information to a company like this and I suggest you dont either.Note: If they change their policy I would reconsider becoming a member.
Wayyyyy too many cardio machines and too lifting machines but the quality of the few are pretty good
Lovely place , well kept, the manager is very nice, i will recommend it
TOO MANY HASSLES WITH SIGN UP...THEY DO NOT TAKE AMERCIAN EXPRESS...AND THEY WANT BANK ACCOUNT INFROMATION
The gym is new, and everything stays clean.
Everything is new. Nice and clean
No long rope :(
Like it!
Great gym go every morning couldnt be happier and staff members are great!! Would highly recommend
Total reviews rating 3.7
20 Reviews for Planet Fitness 2023:
Review №1
2022-05-04We are from out of town so 1st time at this location. Everything is brand new so everything was neat & clean. Took a couple classes with the trainer, Sam. He was great & knowledgeable. Will definitely go back every time were in town.
Review №2
2022-05-05I love this planet fitness! Only about a 15 minutes jog from my house, so I can get in my strength training and cardio. Also they are offering a free gym pass to teens this summer! Great place.
Review №3
2022-05-25Happy to have a PF near my home. But I’ll have to say for a new gym I’m not impressed. The machines are already looking dirty. Most of the staff just stands behind the counter. Members are disrespectful not wiping down equipment, young people bringing their gym bags and shoes onto the gym floor, bathroom seems to not be wiped down regularly. I get it. New gym, new staff, but honestly I know you guys can do better. It’s a judgment free zone, I’ve minded by business to see if it would improve but it hasn’t. It’s getting worse. Please encourage your staff to patrols the gym and call out people that have no gym etiquette while carrying around a duster and a cleaning rag. I’ll change my rating upon seeing improvement.
Review №4
2022-05-12The staff here is so amazing! They accommodate my every need down to the tea. The managers are so helpful and nice and the equipment is new and clean!
Review №5
2022-05-17What a wast of money and effort I went to get info about joining the African American guy behind the counter didn’t even have the courtesy to Stan up and talk to me he told me to walk around and he was doing absolutely nothing when I was done looking same thing he stayed setting would not even Stan up to see if I had any questions if this gym doesn’t find new professional staff very soon will not get any members to break even and I know these days it is hard to find good help good luck !
Review №6
2022-06-07Planet fitness has a certain reputation for being a gym for people who despise gyms, and it certainly lives up to that reputation. While there are some friendly amenities, it lacks even basic equipment like a squat rack, bench press, deadlift bar, and even crucial dumbbell weights as they increase in 5 lb increments versus 2.5 lb increments which was a definite shock to me.While its a great gym for run of the mill I swear Ill actually follow my new years resolution this time people, those who are serious about growing muscle and getting fit should not go to this gym. There is absolutely zero gym culture and simply not enough good equipment there to accomplish your goals of a nice physique.Despite all this, 10 dollars a month is unbeatable and a lot of the problems I have talked about can be mostly forgiven at that price. Just dont get the black card membership, that is a certain ripoff for what you get.
Review №7
2022-06-03While the equipment was nice and the atmosphere was calm, the employees were not helpful. the girl behind the counter seemed completely uninterested and when we asked basic questions she gave us attitude and ignored us.
Review №8
2022-06-03While the equipment was nice, and the atmosphere. the employees were not helpful at all. they did not help at all when i was struggling with the planet fitness app, and they seemed very judgemental when i asked them questions. all they did was sit around the counter and not help. they could do so much better. my standards were higher the workers did not meet them!
Review №9
2022-04-18Nice, clean, new facility. Friendly staff. You Must try hydromassage bed after exercising 👌
Review №10
2022-04-26Evening manager seems uninterested in trying to resolve issues with memberships , very dismissive while I was just trying to fix a situation with moving gyms. Definitely not a customer first attitude, probably won’t be coming back to this location if that’s how the staff treats members.