Public Storage in Alpharetta
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Alpharetta, Fulton County, Georgia, US
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Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
Public Storage in other cities:
HIGH FIVE STARS!!! Our experience at Public Storage 25901 was pleasant and transactions were handled with ease. Marge and Robert are always friendly and very helpful. We love that it’s climate controlled, always clean and secured. Would recommend a friend or family member.
Weve been a public storage customer 3 times and its always been an excellent experience.Robert has helped us 2 of the 3 times weve used their services and he has ALWAYS provided professional, friendly, and helpful service....plus, hes a heck of a nice guy, too. Nothing but good things to say about working with Robert.Will continue to use Public Storage in the future.J
This is a really nice facility that is all climate controlled and has a good variety of units. The property manager, Robert, does a great job patrolling the facility and looking out for the units. He contacted me a couple of times when I didn’t lock my unit properly. I highly recommend this facility.
I wanted to clarify my review of two stars. I felt a little hustled and taken advantage of for two reasons firstly I was not simply asked to leave a review for the service. I was guided on my phone and told to leave a review of five stars that came off as pushy and inappropriate I was uncomfortable in the moment simply saying no.Secondly I was charged 20 dollars for a lock without it being explained that I was buying a lock. Obviously I needed one but was more than happy to purchase a less expensive one else where. I don’t feel like I was given the option and didn’t realize I was paying for one until too late.I would just appreciate a less aggressive approach to the process.
Moving is always a hassle but Robert made it very easy upon arrival from choosing my storage size to extra items I needed. He was very friendly and had paperwork ready as easy as a 1,2,3 process! Very clean facility and I’m glad I choose to store my things here! Definitely would recommend, thanks Robert !
Robert was very helpful and friendly. I made a mistake with my online reservation, and he helped me with correcting it and finding the best unit! The process was quick, the unit was clean, and I was able to move my things right in. The dollies were a huge help also. Great experience!
Robert is, BY FAR, the best employee at Public Storage and one of the best at customer service anywhere. The facility is safe and clean and I have had no problems there in 3-4 years there. HOWEVER, what REALLY PISSES ME OFF TO NO END is that I get punished for being a regular customer who pays on time and never causes problems. TWICE, I have had to leave my spot and get another ON THE SAME PREMISES to secure the rate that a new person gets. THATS RIDICULOUS!! I am paying less than 1/2 of what I payed in my old spot at the same facility. They LITERALLY RAISED MY MONTHLY RATE DURING COVID!!! With all that said, I dont know for a fact if this is a common practice with every rental company which is why I still gave it 4 stars. Robert did literally EVERYTHING in his power to make things the best for me that he could. It is secure and there have been absolutely no pests or flooding or other facility damage. It is well maintained. Its a great facility with a horrible charging policy.
Cant say enough about the STELLAR level of customer service at this location! Robert (manager) clearly loves what he does, is very nice and loves serving the customers. Theyre very good with follow up and great at making you, the customer, feel an important part of their operation. Ive found that a lot of folks who work in serving the public do NOT make the effort to make the customer feel important, rather they make them feel as if theyre a bother...which begs the question: Why do you work in customer service if youre not interested in serving the customer?????Such is NOT THE CASE HERE! Love this place!
Robert and Lu were extremely helpful with getting me set up with a new storage unit! They went over all the details, and made sure I was properly set up with the right unit. I feel a lot more comfortable storing my personal belongings here now! If you need a place to store your stuff, I definitely recommend this spot! Thanks for all your help!
If you are looking for a storage facility in the Roswell/Alpharetta area, I would highly recommend this location. We used this facility for 6 years and did not move our belongings due to the cleanliness and safety. No bugs or rodents and climate control works! Robert was on location most of those years and was friendly and helpful each and every time without fail! Great service!
This was a convenient location for me. I didnt have a lot of things so I only need a small storage unit temporarily to store my personal items and this was perfect . I would personally like to Thank Robert for his great service and being very informative with helping me. He was very efficient and able to muiti task and handle a high customer presence being the only one there. Robert took his time and handled everything professional. Also he walked me through everything so thoroughly. Again thank you Robert. :) P.S. this is my first storage unit and the experience was pleasant
Robert was extremely helpful and professional throughout the entire process of selecting and renting a storage unit. He even stayed late to help us. The facility is nice and clean and all the units are inside and truly climate controlled. We would recommend them for your storage needs.
Hello I am Enoch and I want to give Robert at the 530 Route 9 Alpharetta, Ga. store a great review because he is always very pleasant and very ready to assist with whatever I needed. Please give him whatever reward Public Storage gives to its employees. Make him employee of the month and Give him a monetary award. You need to keep him as long as you can. He is a very good asset to your company
Robert is AWESOME! Great attitude, tour, explanation of services & products, was prepared with lock (and everything I needed to get started) and made sure I was good with getting in and out of the building. Thanks for be A-1 professional... You are really a RARE breed! Are you pursing management?
The online registering was great. Vivvie called and confirmed and we set up time I would be there. She was fantastic from start to finish. She showed me my unit, explained how to use the elevator with code and was so friendly and knowledgeable. I felt comfortable and safe. This is my second time with this facility and would highly recommend it to anyone.
We had problems with an online quote vs amount when we moved in. Vivvie contacted us a few days later and took control of the situation and fixed everything to the amount we were quoted. She also followed up the next month to make sure everything was billed properly. Great customer service! This is the way all companies should treat their customers. Public Storage has a great employee representing them!
My husband and I rented a couple of storage rooms at this location after a big move and have had a 100% great experience. Were down to one unit now and what has stayed with us over this last year was the consistency of excellent, friendly service, especially from Robert. Outstanding! Highly recommend this location.
Stopped by to understand the process in storing items. Janet was extremely helpful in helping us with that. Not only did she show us the various size storage units, but she also showed us things we would need to protect our furniture. When we do decide to store our furniture, it will definitely be with Public Storage.
I am pleased with the staff and the facility, and have found it to be very competitively priced compared with other options that are similar. There could be some minor improvements, but nothing major. I would like the access hours to end a little later in the evenings, and I would like more exterior lighting to make it feel safer after dark.The staff is always helpful, friendly, and courteous, and I appreciate them.
The staff is willing to go above and beyond if you need help, they provide the cleanest facility ive ever seen and I have rented a number of units before. Everything is always fully functional and in good shape. Their pricing is extremely competitive. This should be your first stop in looking around for a new storage unit!!THANK YOU ROBERT!
I think the address is incorrect, but Im going on whats in my email. During this national pandemic ---when people are underemployed and financially struggling --they increased rental rates (without us signing a new contract). We are waiting for payouts and call backs from our employers, but we have kept them abreast of our situation, however they are charging exorbitant fees and being insensitive to the predicament that MANY people are finding themselves in due to the pandemic. I know its a business, but its evil to be insensitive to peoples situation due to no fault of their own. I would not recommend them.
Love the office-building-like setup. Sliding doors instead of a cumbersome gate to deal with and friendly but professional staff. Much better than Extra Space down the road who has problems with their gate. (The gate fell off its track one night and prevented me from exiting; no one would answer the phones, and all I got was a bunch of excuses in the following days.) Choose Public Storage if you want professionalism. Choose Extra Space if you like to hear excuses.
I have always had good experiences using Public Storage in the past so did not hesitate to try this location. Robert was most helpful and friendly in helping me get my storage space rented. This site is very clean and well maintained and the location is perfect for me.
This storage unit will be the one I go to every time, the process was very efficient and the staff was very helpful specifically two employees by the name of Vivvie and Latoya. These two ladies are a prime example of a quality employees and any business could succeed off of their attitudes alone. I wish them the best & I will recommend this storage unit to everyone I know.
This the 1st time I have ever used a storage facility. The associates were very knowledgeable about all the options, policies, and regulations that I would need to understand before signing my contract, I was shown the actual storage bin I would be renting and made aware of the facilities hours of operation.All and all, the registration was extremely easy (5-STAR RATING) and I would give it an A+A+A+. Thanks
I love Vivvie! This was my first time renting a storage and I was extremely hesitant and worried about leaving some of my belongings behind for the next 5 months in a place that I truly dont know, but Vivvie made the whole experience easy and comfortable. Her welcoming personality and care put me at ease about leaving my belongings knowing that they would be in a safe environment until I picked them back up. She walked me to my looker and patiently showed me how to use my lock before talking to me about the paperwork. Thanks to her tonight I will go to sleep happily knowing that my belongings are in a safe environment with a person that truly cares about her costumers and their happiness.
This is my first time with a storage unit. Its open all day which is convenient since i am moving things in at odd hours. It is very secure and the unit is in doors.When i first started moving my thing in, it was very quick and easy.Ms. Vivvie checked me in. She was very nice and sociable.I would recommend this unit to a friend.
Staff is friendly and helpful, and my locker was close to the door so moving in and out was pretty painless. So five stars for this location, but only 4 stars for Public Storage because I moved out on the 9th and had to pay for the full month. I wouldnt hesitate to use them again. Keep smiling, Vivvie!
Vivvie and the team at Alpharetta Public Storage were awesome to work with! Professional and thorough in their explanations to me - a first time storage user! Facility was clean and felt secure. I would have appreciated having some way to hold the elevator while unloading…got to be very frustrating trying to keep door open for my movers! Otherwise…great experience.
Public Self Storage is absolutely horrible at customer service. Very nice at first but once you get your items moved in, they jack the rent up. Customer service says that they give you lots of options. The option is pay the higher rent we just emposed on you (25% increase by the way) or move out. Those are the options. On property manager cant help as they dont set rates and says to call corporate. Corporate says that they cant adjust rates and talk to on property manager. Also, customer service does not have a manager to speak with as they can only send you to a voicemail. Not only are they incompetent at customer service but they are predatory in their pricing!
Vivvie and her assistant were very friendly and helpful and made the rental experience very easy. All of our questions were answered in a most professional manner and all documents were presented and explained in the same way. We were taken to see the unit and Vivvie demonstrated how the lock and the access code were used. She did not just send us back with instructions, she walked with us and showed as how everything worked. Thank you, Vivvie. You are a great front person for this company.We have used other storage facilities in the past and I would recommend this one for its security, cleanliness, ease of access and helpful personnel.
Deceptive pricing ($1 for the first months rent! Except you have to pay an administration fee, buy a lock, and pay for insurance that ends up costing...well what do you know, the exact amount normal rent costs!), mandatory insurance which adds at least $11 a month to rent (which they neglect to mention in any ads), and when I picked up my stuff months later there were dead bugs (silverfish) on it. No trash can for disposing of stuff, and the trolleys and doorways could definitely be better designed for making moving stuff in and out easier.If youre looking for a place to store stuff this will get the job done, but youll pay at minimum $60 a month (smallest unit rent + mandatory insurance).
I came to this property just to see the units. I needed a weather conditioned storage. But this manager Vivvie was amazing, she explained to me the different sizes of units, how to use the storage boxes, tapes, and also the closet like boxes to hang clothes. she walked me through the different packaging stuff that I did not use before, like how to protect the matresses, sofas, and TVs. I loved the manager. I literally decided to sign up the unit right away because of her PR. She made the place so homely that I felt at home having my stuff here.Thank you Vivvie for your great approach. Now I am on board.highly recommend this property.Emma Abduba
Vivvie is the property manager. I needed to evaluate some storage space and associative costs and she was courteous, helpful, and a pleasure to work with. She was great - highly recommend this facility and her help will not be a disappointment. Thank you for your assistance and knowledgeable suggestions. Once we can decide on what to downsize, well have a better idea of what storage space (so closeby to us) will work best.
Everytime i come in to make a payment Miss Vivvie is always there to make me laugh or say something that makes my day a little bit brighter. I went in today and made a payment..getting off one job and going to another. Trust me its really hectic. She made a reference about my dad that she remembered from last month when i signed up. Its breathe of fresh air. She is always kind and welcoming. I always look forward to coming in and pay rather than pay over the phone. Thanks Miss Vivvie!! Stay sweet.
We have dealt with significant increases in rent over the first year and into the next. We are in the process of relocating to another city, purchasing a home and renovating before we will be able to move our items. We have had three significant price increases since acquiring the rental space at PS on Main Street in Alpharetta. Beware. We are now trying to find an alternative option where we will not be taken advantage of. It is disappointing as greed usually is.
Vivvie was well worth the trip to the Public Storage location in Alpharetta!! I first stopped at an Extra Storage business initially and they made it quite clear that it would flood at some point so i better get the flood insurance.....I left immediately and went to Vivvies Alpharetta Public Storage location. Vivvie made the transaction easy and she was more than pleasant. I would recommend this location to anyone.Daniel Burris
Ive had my stuff at this facility for almost 10 years and Public Storage has raised my rate 60% since they took over a few years ago. The only reason my stuff is still there is because I live so far away and its not convenient to get up there, pack up, and move it to another storage facility. I guess they count on this.
Total reviews rating 4.8
199 Reviews for Public Storage 2023:
Review №1
2022-07-03I’m so grateful for all the help we received from property managing team Robert, Marge and Donna at SOuth Main St Alpharetta Public Storage. We had an issue with our unit and they helped us resolve the problem fully. Thank you for this. We are long term renters and now we know we can leave our precious belongings and head to Europe for next two years and everything is safe and secure.
Review №2
2022-04-10Robert did a great job explaining details involved with our storage unit. He was very nice and detail oriented. Great representative for his company.
Review №3
2022-04-05Great experience. Robert was very helpful and provided excellent customer service. I would highly recommend this location. Robert will take good care of you!
Review №4
2022-06-06Tremendously courteous and professional, Robert is the best! That’s why we keep our storage items at this location, so many other options around but none come close in customer service!
Review №5
2021-11-06They provide the best customer service. Kay, Marge and Robert are the superstars. They deserve more than 5 stars.These days customer service is lost in some industries but these folks really know how to provide the top customer service experience.Kay is new but this lovely lady handled my difficult situation in such a fast and professional manner that I was impressed. She is always super sweet and kind, no matter the situation.Marge is the absolute sweetheart . Two weeks ago I arrived there couple of minutes early before office was opened in desperate need of medium size boxes. She did not want me to wait and let me in to get the boxes.I will be forever grateful to you Marge.Robert is a true gentleman. He always offers additional help especially carrying my heavy boxes to the car.Thank you Kay, Marge and Robert. I truly appreciate your kindness and five star client service.
Review №6
2021-09-27Feel so fortunate to have the opportunity to have Robert take care of me at this facility. He is the absolute best customer service representative I have ever experienced at Public Storage. He is the reason I am still using this facility. He is proactive, reliable and consistent in his customer service. He and Marge are the very best! Thanks Robert for making my day and solving my problem!
Review №7
2022-04-22This place is one of the best public storage units on this planet thank you Marge for helping us out keep up the gr8 work!
Review №8
2022-03-31Miss Marge helped me find a unit right next to my old one in such short notice and even saved me some money! Thanks again to you!
Review №9
2022-05-19Very secure surroundings. I plan on moving down there soon. Easy on line set up.
Review №10
2021-11-12Robert does a great job. Always helpful and responds well to all inquiries. Always greets with a smile and genuinely cares about customers. Have been a satisfied customer for 10 years.