Kerbside pickup
Yes
Publix Super Market at Cascade Crossing Shopping Center in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Service options
No-contact delivery
Yes
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff wear masks
Yes
Safety dividers at checkout
Yes
Highlights
Great produce
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Cheque cashing
Yes
Organic products
Yes
Prepared foods
Yes
Amenities
Gender-neutral toilets
Yes
Public toilet
Yes
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Recycling
Plastic bags
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
SNAP/EBT
Yes
Credit cards
Yes
Phone: +1 404-505-2870
Site: https://www.publix.com/?setstore...
Site: https://www.publix.com/?setstore...
Opening hours
- Monday:7AM–10PM
- Tuesday:7AM–10PM
- Wednesday:7AM–10PM
- Thursday:7AM–10PM
- Friday:7AM–10PM
- Saturday:7AM–10PM
- Sunday:7AM–10PM
Comments (199)
Went to deli for a sandwich 🥪 waited for a hour and left. Informed management which seemed indifferent... slow workers, talkers,walkers, one sandwich maker spent approx 15-20 minutes serving 1 person !!! Wanted a chicken sandwich because I was discharged from hospital 4 hours earlier. Suggest management read other comments revelant to your deli ! Same comments and or similar!!!
It was a Saturday the vibe was nothing Ive ever experienced at Publix before. The employees wasnt friend or helpful in the deli area . The bread tasted old on my sandwich and my daughter couldnt get a wrap because they said they was out ????,
This store is always clean and the cashiers are nice but TODAY...Its a Saturday but there are long lines & the cashiers are turning off their lights & alerting customers that they are closed- while we are still in line! Jennifer in cust svc stepped up and helped! Saved the day. Publix do better. Call more people in to help.
I occasionally go to Publix to pick up something from the deli, they have really good wings and subs, it is always busy and you have to wait for a while, even when you order online your order may not be ready when you get there to pick it up. Besides that the store is always clean and I can usually find what I am shopping for.
Worst Publix bakery ever they have messed up 3 cakes of mines. My sons cake was supposed to have a light Grey background like the picture and it look like they used some black spray on it instead of gray icing. While I was there they messed up another lady cake. And the bakery manager just dont care at all that they are messing up ppl cakes she just kept trying to make excuses for them when the cake clearly doesnt look like the picture. When you have to make changes to someones cake you are suppose to call them to make sure they agree to those changes. I had to go find the store manager and he offered me a discount but honestly I didnt want the cake at all because it looked completely different.
No plastic bags. Only Publix in the region to go full paper. Asked me how I expected to carry the bags to the car after bagging full paper. Won’t be back. Not a pleasure. Do not apologize.
Deli shorthanded. There is a need for better customer service. Long lines. Workers didnt care how long you stood in their very long line for 30/40 mins. I gave up and went elsewhere. Horrible experience😥😳 will not go there again.
Every body was trying to get one of the sub they had on sale. But the line went very fast.My sud sandwich was so good!?
Selection is not on par for what Ive come to know of Publix. Hot food bar never seems to have what I want no matter the time of day I go in there. Service is hit or miss.
I always like going to this particular Publix. The store is clean. The workers are friendly. The quality of the food is good. Their strawberries are sweet!!!!
Ecclesiastes 12:13-14 KJV13 Let us hear the conclusion of the whole matter: Fear GOD, and keep his commandments: for this is the whole duty of man.14 For GOD shall bring every work into judgment, with every secret thing, whether it be good, or whether it be evil.
Great customer service, the personal was friendly and will welcome you in an out of store.In and out quickly.
Always love coming here. The staff is always so friendly and the meat department is the best!
The long-lines are truly not Publix valuing my time. Know the staff lack of great customer-service will be provided to you. The store is clean.
Publix is my go-to supermarket no matter what State Im in. And there have been some challenges at this location, however the management and staff have improved greatly. They are fast becoming what I expect in a visit to Publix. Looking forward to going back again.
I visit the store about twice a week to pick up items. The cashiers are always nice and polite along with the deli and bakery staff. I never had any problems with the products or services
Publix Deli is by far the worst I’ve experienced at this location. ALWAYS SLOW & BACKED UP. It’s consistent bad customer service. Worst deli in the franchise. 30 mins in line and they’ve made 2 sandwiches.
Fresh fruits and food was stocked on shelves throughout the aisles while I was shopping. Self-checkout lanes was quick and easy to use so dont get discouraged if theres a bit of a line, it moves fast.
Deli, took 30 minutes to get service, then person waiting on me had to wait for someone else to cut meat for him. Then proceeded to open several bottles of dressing! Tied to talk to a manager, he was stocking water and continued to do so, acted like he did not want to hear anything I said, RUDE!!!
This store leaves a bad taste in my mouth when I say Publix..... Ive ordered pick up orders from this store sever times and they are either never ready when they have set put the message aay that it is ready or something is Always missing rude employees when you ask them Bout your order as if its your fault they are having a bad day sub lines are always long and store can be packed with only 2 registers open ..... I have never been to any publix that is ran in this matter I would rather drive 30 miles be before I go to this one !
Nice place to shop they always have what I need when I go in and it is always clean. Sandwiches are great but I recommend ordering ahead, that line is crazy.
Deli takes extremely long! If you order pick up its either not ready or parts of the order is missing. Haven’t had a decent experience yet
To early for a deli employee to have a nasty attitude about bread! I hate dealing with employees who dont know how to have customer services skills. Sucks this store continues to hire inconsiderate indiviuals lacking customer services skills!
Vicky (Deli Dept) her patience with us was unbelievable, such a pleasant experience. Vicky is the BOMB.CM
I appreciate the cleanliness of this particular location, the actual cash register cashiers are usually really nice, the deli line is always long however the sandwiches are definitely worth it if you have time to wait...The sushi is the main reason I come 2x a week...Youll rarely get greeted however if you are kind the customer service is great. There are no cart returns in the parking lot... so though it isnt the best experience it isnt the worst either if you know what to expect
Highly disappointed in this location. They literally had nothing that I needed. I know were in a crisis, but Ive been in some stores that had way more product. This was a letdown. Needed 19 items got only 6
Always love coming here. The staff is always so friendly and the meat department is the best!
I was excited when the store first opened. It saved me so much time from driving to the Camp Creek or even Douglasville locations. But, the excitement faded as quickly as it started. Even before the issues associated with the pandemic, items, common Publix items, started to disappear from the shelves. Of course, now, just like other stores, the situation has gotten worse.
We stopped in for a Sub sandwich we were pleasantly surprised on how good they were, well back for seconds
Not too crowed at this time and they’re were lines but it was a quick check out .
The service is great. However the deli🙄🥺🥺 if you place the order online it still not gonna be ready on time. The line is super long and they have you waiting forever just to get a sandwich and or salad.. They just need to hire more help and they will be a smooth operation
This Publix Super Market at Cascade Crossing Shopping Center seems to be clean and neat but one day me and my son brought mixed fruit salad that was ready to eat. My son even went on to tell me that he had this mixed fruit bowl before and loved it. We went home and ate the mixed fruit and both of us got sick. The customer service could be better. If I do shop there I grab stuff that is already package or a great deal.
The manager on duty was, very, helpful. He took time from stocking on Aisle 5 to help me find a Simply Natural spice, I had been looking for, for awhile. He even took out time to say to interact with my son. Thanks, again!(Around 8pm on 12/19/21.)
Thanks for the gr8 customer service. Last time, the pharmacy employee was unfriendly. But this time..the cashier at regular register was SUPERB! Thank you!
I visited this store after placing an online order (an hour and a half prior), for a few sandwiches. The store was very busy, and I proceeded to the Deli. I waited over 30 minutes, before I looked for a manager. I was able to find a manager named Mr. John, who reassured me that he would get my order to me. After almost an hour (total) of waiting, I finally had my sandwiches. I would like to personally thank Mr. John, because he is the reason, I finally ate. I have learned now, that if I place an online order, I need to be prepared to wait as if I never ordered ahead. I would also like to thank the other manager Ms. Lisa, as well as the whole Deli staff.
I always enjoy going to Publix because no matter what area you are in, the store will be clean and organized. This location meets the expectations even considering the congestion in the area.
I just had the worst experience for a pickup order gave an old sandwich that had stuff on it that I didn’t even ask for and random groceries that was added onto my order that I didn’t request or approve of smh.
This store is always clean and employees that I have came in contact with are friendly and eager to help. Then there is the deli department and thats where there is a chance you might run across an employee that dont like to cut deli meat. I ask for her to cut me 3 different kinds of meat and you would think Im asking her to walk 500 miles to get me some meat and then cut it. She has the worse attitude and obviously dont like her job. Publix is a really good company and have high standards and I cant figure out how or why this one person works here. Other than this problem I have had now for the past 4 times I have gone there I would have rated it 5 stars.
The deli area is entirely too slow. I literally go in, look at the line and just leave more often than not. Also, I find expired products on the shelf every time I go. Recently I went in for English muffins, salad dressing, and a particular brand of whole grain crackers. Each item was expired. The dressing had a date of 9/2/21 and it was December.
The customer service at this Publix was great. They have the cleanest bathrooms ever. I also like how this Publix is great with all of its stocking and not blocking the isles. I prefer coming here for my seafood due to freshness than actually going to the market. I know that Im getting quality from this Publix.
That lady in the deli was very courteous and helpful and patient the same with the lady in the bakery
Always clean very friendly place I really enjoyed shopping there.
Well stocked, clean and very personable and helpful staff. They are always kind to seniors!! I love to see that!!
Getting anything out of the deli is a bad idea. Not crowded, but very very slow service, w/attitude. Won’t do that again.
Go see Derika in the bakery....their best Cake Decorator
Always clean and the service is always great! Btw, Publix has the best grocery buggies in town!😊
The cake was all I expected it was great and the ladies for mothers Day enjoyed it
Deli is awesome. The always have a crowd but move like youre the only person in line...
At this recent visit the employees exhibited great customer service and the store was well stocked ! For Today!👍🏾👍🏾
The staff was very friendly and the store was clean and neat
Waiting and waiting with no explanation as to why. Not changing gloves after leaving the food service area and returning to serve hot deli items. A total disrespectful experience.
I had a good experience as always.The lines were moving fast.I was in and out in 10 min.
They have are had these circular round cornbread thats really good disappointed 😞 when I went to 2 location none damn publix
Found what I went for & a little more. No problem at self checkout, fast and efficient.
Store is always clean, well lit and the customer service is on point at all times.Definitely enjoy shopping here 😊
This store is always neat and grocery lines move fast. They keep plenty of cashiers to keep wait to a minimum.The food lines, sandwich, and chicken, on the other hand take a while, always. So be prepared for a wait.Customer service can be backed up at certain times of the day, but the wait is decent for the amount of people. And when Ive been there at customer service, the person usually acknowledges those still waiting in line and says theyll be right with us.So all in all, to me this is a good store.
Deli staff very slow waited 30 minutes on line force to leave without ordering.
I love any Publix location. The food is always fresh & cooked to perfection. The produce is always fresh, like they just got a supply in straight from the farmer. LolAt this Cascade location the hot food- sandwich line- check out line may get a little long, but dont let that detour you. . . .youll be done & out the store in no time.
The lines at this store is what keeping this store from a five star rating. Im quite surprised compared to other Publix stores in the area.
It was okay until I got in line at the customer service desk. There were at least 7 customers in line waiting for service. There was one manager and two Publix associates at the customer service. But did not provide any assistance to the waiting customers. They were on their phones doing whatever. Poor customer service and poor teamwork.
A great, clean, fresh food always place to buy groceries plus!🌞
It was great, they were welcoming took a few moments to be seated and the Waiter was very kind, patient and pleasant service was great was invited by a friend for dinner. Thanks
Been in line 30 mins.This location needs to put the customers first. 7:50 pm on a Saturday evening. This is ridiculous.
The deli is a great experience! Mrs. Ericka, the Asst Dept Mgr. does an awesome job. I love that she always smiles (with her eyes) and make a point to remember me/the customer.Her staff is kind and patient. Thank you for taking pride in your work! We love this Publix!
Long lines, wrong food, customer service was very bad. The young lady making the sandwiches was purposely making peoples food late.
Its pretty cool when I go in... mostly to just grab fruit before work...
The guy working at self checkout yesterday was so pleasant. He went outside to get me a larger shopping cart (I always buy more than I planned to). He deserves a big raise just for his customer service skills alone!
The one department that really needs some help, at this location, is The Deli! For whatever reason, the associates working the counter always appear tired, are apologetic for moving in such slow motion, and theres always a wait for someone to respond to you when standing, waiting at the counter for an associate. I must admit, Im never there at open, nor during lunch so I dont know the ebb-n-flow for those shifts but the evening til close is a dread! Even when trying to call ahead, they dont answer without a manager intervention (if they pick up youre put on hold and no one returns or if they do they hang up). Its really comical to see them in person act in denial/contradiction of their true disposition. My only suggestion is to have a secret shopper and secret manager (like the show where the owner visits and pretends to be a customer) monitor the department for a week and assess needed CS training.
I enjoy shopping here. I must say the Deli counter does need a bit more help. Maybe Ill try their sandwiches one day. Oh yes, those Sriracha Wings are off the heezy fo sheezy ya heard me!
I realize theres a severe staffing crisis hitting businesses everywhere, and this place is clearly going through it. It took over half an hour to order a sub, and easily another half hour to get through the check out line--every associate was friendly, and clearly doing their best, but a sense of burnout seemed to loom everywhere. Save yourself the wait, and save them the trouble. These folks are overworked!
This Publix has gone down hill since they opened in this location. We were so happy as a community when it arrived. However, choice and selection of foods seems to be a problem. They are always out of items, especially meats and many other items on the shelves. It is very expensive. While the location is very convenient, Ive started going back to Walmart and Kroger again.
Clean, fresh food and check out is ok. Can be slow sometimes. The deli line is always long and moves extremely slow. The deli workers take their time and dont care about the lines. They complain all the time and act like they dont want to be there. They will walk off if they dont want to make sandwiches while the line is down the aisle.
Love publix, just sad they dont carry Simply Almond Milk
That Lady at the Deli Department really knows her stuff about her job. She made our day. Thanks Publix
Their deli is tops. Like day and night better than Krogers.
Too slow workers. And I had to avoid to many customers w/o masks on. They need to keep us safe by mandating masks for everyone. I will never go to a Publix until they do. The virus is real .get real with protection
Store was clean and very well stocked, all the staff was attentive and friendly......I felt like a valued customer.
Stood for a half hour trying to get a half pound of sliced roast beef. Guy was by himself and had been working on only one customer that whole time. I want to customer service to see if she can get him some help. This woman rolls her eyes at this simple request and says they have as much help as shes going to send. I left, but first I asked if theres a store manager. Im trying to make her aware of an issue and she says shes the store manager and rolls her eyes again. And I was being sooooo nice. But at that point I just left, drove down the street and was in and out of Kroger in 5 minutes!! Including the trip to the deli counter. Absurd. I dont appreciate being treated like Im being a Karen when Im just asking for help, otherwise why even have a customer service?
Clean and well stocked grocery store. The employees are helpful and courteous.
Although I like to shop in other areas. Because there are a difference sometimes in the prices, sales, appearance of the stores. I have to give props to my neighborhood Publix . Majority of my shopping experience there have been a pleasant one and the customer service I received has been good.
Again I really silly go to public cuz they are too high and publix is just not for me
The food is good but they dont treat the customers if they are important meaning if they run out of a particular item they will not accommodate you with a substitution without paying for the other item. If you want a 2pcs dark but they only have 1pcs dark they will not give you a freaking wing for the second piece of chicken without paying for the freaking wing. That is some petty mess as much money is spent with these folks shows its All About Your Cash Not You As A Person. You Get It!!!
Christy was very rude, mean, and unprofessional. Please do not allow this lady to assist you in the meat department. Find someone else to help, if possible. Publix stands on their customer service and this experience was not a good representation of that at all. Very disappointed.
Store is clean and employees are ok. Seems like the moral is not the same here as it would be at others. May be just the area it is located in. Got that interstate and projects surrounding it, so I cant imagine the type of people they have to deal with around there on a daily basis.
Full of options, friendly staff, clean, they use paper bags and are selling reusable bags!!
Workers: Curteous even in the early morning.Layout: Clean, clear, and easy to navigate.Supply: Wide range of foods available (international).Pricing: Reasonable, physical items match tag price at register, and lots of BOGOs!Thanks Publix!!!
Ordered a cake for my 45th birthday dinner and prepaid 90.00 . Unfortunately, when I picked up the cake it was mushed icing in some places, missing decorations., but had no choice but to take it. Just so happen , someone else brought me a cake so I returned my 2 tier messed up cake to Publix the next day and spoke to the bakery manager who was very apologetic and authorized a refund.
Great Ellie great sandwich and a great guy who built my sandwich just the way I wanted it thank you thank you
The staff are friendly and helpful. We for the life of us could not find what we needed. But an associate noticed and came by to offer his help. I unfortunately can not remember his name. But sir pls keep up the great work!
Great service, people working there are friendly and helpful.
Nice location. Publix staff used to be a lot more friendlier. But they have self checkout now so thats nice too. Well stocked and clean store with always fresh foods.
Publix Deli in particular can’t speak for the rest of the store but the wait at the deli was ridiculous. Several employees in the deli but only one making sandwiches and she was more inclined to make online orders instead of orders for customers in line. Total wait time was over 30 mins and no apologies for the wait once sandwich was actually made. Note to self next time order online while in line and you will get the sandwich faster.
The staff is nice. Theres often no one available to service the deli, so you have to wait.... but the store is always clean, which is a plus.
Worst Publix ever. Customer service is a zero. Slower then slow deli.
Was in line for 25 min they need workers really bad Customer service was slow as well the guy did not know how to work the lottery Machine 😑
I’ve been coming to this store for years basically all my life I’m not sure why the deli takes forever now but it wasn’t like this back in the day ! Every time I come to the deli to get a sandwich I’m in line 30 min or longer ! This is ridiculous I also feel like there needs to be a limit on how many sandwiches you can order at a time because it hold everyone up when someone is ordering 10 sandwiches if they need more than 3 they just need to get back in line and get the rest because it’s not fair to everyone else. I just wish things could go back to how it was because the process to get a sub is ridiculous
Where are the plastic bags?Outside of that the sub line is wrapped around the parking lot.However I still enjoy shopping at Publix.Two bananas, a box of cookies, and gallon of milk= that will be 70.69 😂 always pricey!
Excellent products, high prices and Great service!
Currently waiting at the deli for 45+ minutes ! The service in the deli is horrible and unbelievably understaffed and slow.
Shopping at that Publix, was different, they dont use plastic bags, which is Kool. I didnt know, where anything was, thats why i go to the same, Publix in Midtown
Extremely slow... I hate leaving 1 star review but this Publix deserves it. Where is the customer service. Worse Publix I have been to. Im going to leave my neighborhood Publix a 5 star review. This one deserves 1 star....
Michelle is aweful she does not have any costomer service skills to be at the register...Does not have her mask over her nose, not sanitizing her hands between customers, did not acknowledge me nor told me my total at the end...JUST AWEFUL!!! bad representation of PUBLIX...I expect this at McDonalds but definately not PUBLIX!!!
The subs are good and the store is clean, but the wait times are ridiculously absurd. The fact that I came during the slow period and was 3rd is line, but still waited 30 minutes to be serviced is ludicrous and needs to be addressed by corporate somehow.
Polite staff but smelly store. Perhaps it was dirty mop
Yet another year yet another issue with this bakery. Nope no picture to add this year bc they never made the cake. I place an order for a cake I expect to come pick the cake up. Calling people at 7 am the day of to make sure you’re coming to get a cake is ridiculous. I place the order I want the cake. This call first is not a policy used throughout Publix. I know bc I use Publix both out of town and locally. If you’re going to change the way you’re doing business let it be KNOWN AHEAD OF TIME instead of ruining my sons birthday. They also make you pay for the cake first then come back and get it also not done at every Publix. WHY INCONVENIENCE THE CUSTOMER? If you want us to pay first put a register at the bakery. No one pays for their groceries first then go get the groceries. I wonder why this location is being treated this way? Poor experience. This is for the Camp Creek location
You GOT to do something about the deli line. If you have 20 people in line and two people making sandwiches, but one is making online orders only that’s very inconsiderate. They only do things like this in “our” neighborhood….
This has the worst deli out of all the Publix Ive ever been to. Its only one person working in the deli and its lunch time and the line has about 10 people in it. Its more workers in the deli but isnt trying to get the line down. Only in the black neighborhoods and we accept this! Its sad.
Visited location to pick up a couple of items and some chicken in the Deli/prepared foods section.Arriving at 11:00 am is ideal for getting orders from the Deli/prepared foods area at this Publixlocation otherwise youll have a long wait, due to them running out of certain foods and having to cook more. Longest wait time has been 50 minutes to 1 hour. Standing in line.The store is clean as usual fresh produce. Clean refrigerated meat section, cold cut, and dairy sections. Good service from staff.Enjoyed the visit. Food was worth the wait.
Look, the deli is just ridiculous. Theres never anyone there. Ive waited and waited with no recognition, no one even there to take an order. Just man the deli and youve got the best store nearby.... But until then...
Quick stop on a Sunday morning. Just picked up a couple of drinks from the front cooler. Store was clean and staff was working hard. Self checkout was error free. When I visit ATL, this is my go to Publix.
Not a huge fan of this location at all. They never have stuff in stock and their deli lines are always super long. If I must go here for a sandwich I always order for pickup because otherwise youll be there for atleast 30 mins in that line.
Never enough cashiers working for the amount of people in line.
Great sandwiches, definitely recommend this grocery store.
Clean and had what I needed. Cashier was so nice and pleasant.
Clean,neat,organized,great customer service store manager is awesome
It was 20 ppl in line to have sandwiches made and only one guy making the sandwiches but several other employees there but sid not assist him at all. Two managers came over and seen the long line but did not have anyone to assist with the line. Shout out to Keith at the Deli area (keep making those sandwiches) The stars are for Keith not the store it get NO STARS
Went for my booster. Fast and quick! Less than 10 minutes !
No shopping cart were available and employees did not try to find any carts for you to put groceries in. You had to carry items in you hands.
I usually buy my cakes from Publix at Midtown Atlanta but decided to give Publix at Cascade Crossing a chance. I wish I didn’t because my cake was so dry when we ate it and it also didn’t have the full strawberry flavor in it or the the full pink color like they usually are. I wasted $53.00 for nothing. I will not be ordering another cake from them.
The sandwich line is no adequately staffed. Waited almost 30 minutes for a sandwich
This location is one of the worse in the area. Customer service is a joke, stock is always low or out and getting counter service at the deli, hot foods or bakery is like trying to pull teeth
The customer service is awesome all ways ready to help
The worker are very respectfully and you can find anything that you want and very clean
This location always seems really busy and the parking lot is normally congested.
Good selection available. I didnt see any empty shelves. I was able to get in and out quickly.
What can I say about Publix besides its Publix. Its one of the best in the business. Hurry and get what you need before game day though. They quickly run out of things on the cold side in the deli.
The customer service has gone down some at this location. I stood in the produce area hoping for some assistance, and the lady I guess couldve been a manager based on not having a green shirt on never once acknowledged me. If I wasnt looking for help several employees wouldve been in my face asking.
This is a very busy and congested area, so choose your visit during off peak hours. Prices are higher than Krogers/Walmart, and if you are on a fixed budget, you may want to shop elsewhere, especially with the limited merchandise and sometimes bare shelves.
Great customer service as is the Publix way! Have not had a bad experience at any Publix.This Publix store always has check out aisles open during peak shopping.
I can always depend on great customer service and excellent products
Theyre getting little better but I wish theyd get rid of the paper bags !
Went in on a Thursday to place order for a cake needed on Saturday and was told it would take a week to have a cake made. So not feeling publix bakery anymore!
Customer service was great, sandwich was delicious 😋
Publix used skillful marketing to get shoppers in their stores. They overcharge on essential or staple products. The lighting is great but I dont want to pay double the normal price on a pack of Ramen noodles.
DO NOT ORDER ONLINE AT THE DELI. No matter when you go or how many people are working, the deli and check out lines are SO long. I started ordering online when I go, but I won’t be doing that or probably coming here anymore. I just ordered two subs online, but I still just had to wait an hour for my order and then another 20 minutes to check out.
This Publix is NEVER out of the things I shop for. Their customer service is awesome!...And you cant beat the buy 1 get 1 free deals 😉!
I am so proud of the store manager and all the workers which give outstanding service they definitely go out there way even with a short staff I really hope more people will apply to give the teams members some days of this story is very clean needed more stock but other than that outstanding oh yes this team deserves a raise All including the mangers
Always a great shopping experience. Well stocked helpful associates fresh produce clean facility.
It was packed as expected but there was plenty of staff with lines moving quickly to get customers in and out.
Well organized. Publix is certainly making a unique name for itself in the world of grocery shopping.
Well stocked, clean store, friendly staff
Food is ok but wait time is horrible
I had the worst experience ALL 2020. From not having my order ready to making the wrong order and Customer service sucks. Everytime I give them a try I end up at the one on Veterans Memorial. Just left from another bad experience and where am I VETERANS MEMORIAL. I give up. Im never shopping at the cascade location again.
It has been many moons since I visited this store. It was a wonderful experience....except that there is chronically a line down the aisles at most of the u scan check out at Publix Stores....... annoying!!!!
I waited in line for a wrap at the deli for what seemed like FOREVER!!!! The staff, while very friendly and polite, were so slow it was mind numbing. I have never seen a group of service employees so unconcerned with patrons time or patience. Had they moved any slower they would have been moving backwards. If youre looking for a quick bite this is NOT the go to spot. If you have an eternity to waste, by all means stop on by, they will not disappoint.
Always great service with bakeryLine too long at deli/sandwich section. Love publix
Poor customer service at the hot deli. I decided to give this publix a try again after 7months, and same issue remains. Stood in line 15 minutes before I was acknowledged, then another 10 before I was helped. No exaggerating. I tried to support the community, but if my hard earned dollar cant be appreciated, Ill take it elsewhere. Do better people.
My favorite location for my frewh salads and subs
Deli.section was crowded as usual...It would be nice, if the store would prepare an adequate amt of mardi gra chicken wings....bc its a popular item..
The employees are so sweet but this is the SLOWEST deli/sub station I’ve every serviced. I waited 30 mins+ on multiple visits. They need help or better training. It should take 20 mins a sandwich per customer smh.
Deli line always takes forever customer service is terrible
In and out. Not overcrowded and the store was fully stocked
Keith(?) working in the hot foods section just laughing, talking, arguing all over the open food with his mask completely down. Interacted with about 6 other Publix employees in the department and no one said anything. Normally I don’t get 1 star reviews but you know he could kill someone.
I just get money order quick fast in a hurry
Nice clean store to shop for groceries etc.
Clean store the line for sub can get long but overall good store.
There grapes and strawberries are some of the best looking and tasting when there in stock
Store all way so clean. Very good customers service. Not so good with the self checkout, but someone is always there to help you out.
I was there to get a sub sandwich and although they were out of mountain bread and vinegar. Jasmon, in the deli, was super polite and accountable. Love my neighborhood ❤
Had what was needed & a little extra treat too ☺️
The meat was brown horrible experience with the cashier they do not honor there policy if the price is wrong you still have to pay what ever price comes up. Very bad experience
Customer svc is good, however I have yet to been able to purchased everything on my list at this location.
The staff was friendly and courteous as always
It Was EVERYTHING... Customer Service At Its BEST... The Finest Of Deli Meats, And A Scrumptious Sandwich Shop. Ill Be Returning Here For Any & ALL Of My Grocery Needs🥰
Slowest Publix I ever shopped at. 3xs same deal. Maybe its the area company doesnt care about the customer here as much as they do other places thats for sure.
Deli can be SLOW with subs. Even online orders scheduled for pickup may be late, but always great sales and good quality food, especially in the bakery and back in the meat department where they have prepared oven ready meals and Seafood.
Publix give you good service every time you go in there the lines are long and you need to get out in a hurry and dont have that much stuff you can always go to customer service
This place is terrible. I waited in the deli line for 20 minutes and was not even close to being served. I finally gave up. It doesn’t take that long to put wings in a box or make a sandwich. I’m turned off from Publix forever because of this experience. I guarantee you that this isn’t the standard in white communities. It’s ridiculous. I love Publix, but I won’t come here again.
Mike in the floral and gift department is AMAZING!I was in a rush...flustered with getting the last few items to make my nephews 30th birthday gift special, and Mikes customer service was incredible. He was patient with me, even though I was a difficult customer for not being decided on what I wanted. Thank you for your grace and mercy. He is a MUCH NEEDED ASSET to this community: my community.
I really enjoy Publix as it is always clean and offering the freshest foods. Considering how many things in this area have not stood well over time. This store has. And thats saying a lot.
On September 23rd, I arrived at the deli around 3:40PM to order 2 sandwiches. The line had about ten ppl in front of me. I waited a little over an hour to order my sandwiches. Managers acted like they didnt care. The deli associates showed no urgency in getting the line down. I was extremely dissatisfied with the service. I would give zero stars if it wasnt for the delicious food.
For a grocery store Publix has the best sub sandwiches around our competing all the big chain stores
Publix is the best, no matter what store in what city
Regardless of any negative reviews regarding this store..ive always had a pleasant shopping experience! From the people in the meat department to the, deli, cashiers, produce..these are some if the most sweet and helpful people you can meet..always willing to help you! Store is always clean and I love it!
Please remove the Publix logo from this store. It is dishonest to mislead customers into thinking that they are going to have anything resembling a Publix experience here or anything resembling a pleasure. Every time I come in here I end up infuriated and repeated complaints have no effect on the lack of customer service, rude employees, horrendous waits to get to the customer service counter (15 minutes plus) or a sandwich (30 minutes plus with 6 people in front of me at 2 pm, six employees in the deli, three of them literally doing nothing but visiting with one another, and ONE making sandwiches). This store needs a Winn Dixie sign or some other third rate chain. This is not a Publix on the inside. Isnt Ed Crenshaw in charge of this area? Come on dude, you are better than this!
Yesterday I ordered my meds. This morning I go to pick up my meds but was uninformed that the pharmacist had a problem with the dosage of another med that I was taking. So I informed her that I had been on these meds for the last 11 years and had not had an interaction so go ahead and fill the prescription. It took half hour for her to do that and that was because I asked how much longer it would be. And my meds were just sitting in the basket.. I will pull all my prescriptions from here. Poor customer service.
Always in stock and always helpful and friendly
Deli is slow moving, they dont change their gloves between preparing food and other activities, and if you say anything theyll get an attitude and move slower.
Great store good location only thing they have a bench outside where the homeless sit other than that there wonderful 👏
So this review is strictly for the Deli...I do understand that they close at 9...the previous 2 times Ive stopped by this location after the gym around 8 no later than 8:10pm and they are out of white bread, that is understandable. The last time I decided to go a little earlier at 6:34, a little over 2 hours before they closed and they were still out of white bread. Why are you guys preparing to close with more than 2 hours left on your shift? Im no longer frequenting this location for the Deli.
They allow people to smoke at the front entrance on the benches. So hold your breath when you enter and exit the store. You dont see this at the other publix going 285 North exit 18- its truly a pleasure shopping at that Publix. I guess they dont care on cascade rd.
Not my fav spot nothing is never in Stock long lines bakery horrible always messing my order up they never have enough help its just a mess i go to the on on Bolton road
Best fresh meats ever I was riding around the city looking for nice clean small size turkey wings an nobody had them so boom 💥 Publix came to my mind an I went on over they have 2 turkey wings in a pack for 3 to 5 dollars high I know right but everything is at all times high i remember a pack of turkey wings was 3 dollars 2020
Got what I wanted and left. Very quickly.
Where to begin? I order a sub online around 3:30. Arrive at Publix’s around 3:50 to not see my sandwich on the warming rack and seen one lonely old lady making sandwich by herself! Smh. I waited in line with 4 other ppl for about 30 minutes! Then received a phone call from Publix’s saying they aint got no flat bread. So basically an hour went by before a simple sandwich was even thought of. I will not be ordering online from this location anymore.
Cashier didnt speak when I Said hello...Manager was great took care of a price discrepancy...I left happy..Had my grocery bags in my hand and the young lot attendant asked me could he carry them to my car thats why I shop at that Publix...
Clean establishment. But deli is very slow. The employees rather make their breakfast than to assist customers. They have no respect for your time I come every now and then its the same things every morning. Take me 15 to 20min to get a sandwich made when Im the only one in line
Publix is my most favorite place to shop. The grocery buggies are wrapped down after each use and the store is stocked better than any of the other stores that Ive gone into. Social distancing was not an issue.
Ive visited a bunch of Publixes between Miami and Atlanta, and Im totally comfortable saying that this is the worst Publix. There is almost no fruit selection, there is never anyone working in the meat slicing section of the deli, and the general selection of groceries and friendliness of staff that I expect to find in any other Publix is lacking.Go to Cascade Kroger instead. The service kinda sucks, but the products are well priced and the house brand is great.
Total reviews rating 4.2
199 Reviews for Publix Super Market at Cascade Crossing Shopping Center 2023:
Review №1
2022-07-02This was my first time at the market just going in to kill some time. It was easy to find everything and the staff was friendly and quick to check in to make sure we didnt need help. They were also helpful with checkout without even asking. Definitely would go back while in the area.
Review №2
2021-12-14Customer service desk was very professional and helpful. Friendly and eager to help. Food selection was fresh but they didn’t have the things I was looking for that I find in my local store. They have curbside service available and self check out options. Clean and organized store.
Review №3
2022-06-16Publix Super Market @ Cascade Road.Deli department @11:00am. Publix Turkey Combo on Wheat w/ all toppings are fantastic. The Dirty deli style sour cream potato chips w/ Sweet ice brewed tea.Turkey Sub $7.49Sweet tea $1.79Dirty Potato chips w/290 Calories 340 Sodium. $1.19Savings $1.00Total lunch $10.08Customer service A+ well groom, great spirit, WITH professional service.
Review №4
2022-02-03I decided to try here because the Kroger near me is terrible and I have to say I was very satisfied with how clean it was and the selection of meats and produce. Deli line was long, but at least they have a deli that is open! Sandwich I ordered was great! So I understand the longer line. Staff is always friendly and helpful.
Review №5
2021-12-15The deli at this location takes substantially longer to make things than any other Public location. I have been standing in line with only 4 people in front of me for 32mins. And I’m still waitingin line! In 32mins they were only able To complete 2 people’s orders! Absolutely ridiculous! Publix please do better!
Review №6
2022-05-27Very well stocked and organized. Employees are helpful and generous. A bit priced more than average than your local piggly wiggly, but the meats seafood and produce and fresh and delicious.
Review №7
2022-04-30Tired of the poorly managed deli section. I have waited in this line with no one in it with me for over 20 min. I mentioned it to the bakery manager and nothing was done. I told them that there were three people making subs with only 2 customers in the line for them and absolutely no one tending to cutting meats and cheese. Their excuse was people are on lunch…but there are three workers and one was virtually making online orders. Everytime I come here they are not attending to customers. New management needed.
Review №8
2022-06-01Ms. Vicky worked so hard getting the line down in a speedy and accurate manner. She was very courteous. I will recommend coming to this Publix deli anytime! Thanks Ms. V from my family of four.
Review №9
2022-05-17Management needs to pay more attention to items they run out of quickly. For instance -- egg bagels. This is the Publix that probably doesnt have anyway. I have found expired milk on the shelves before, as well.
Review №10
2022-06-10The chicken tender sub was terrible. Im usually very pleased with Publix subs. But I Do Not recommend ever getting the chicken tenders one. I was extremely disappointed. The chicken was Tough.