Rack Room Shoes in Newnan
Categories
Location on the map
Newnan, Coweta County, Georgia, US
Service options
Health and safety
Accessibility
Planning
Payments
Site: https://www.rackroomshoes.com/st...
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Rack Room Shoes in other cities:
I was not overly impressed with this store.They have your basic selection of popular commercial brands.On this day I was looking for Pumas .And yes, they had a fair selection but not in my size .I wear 10 and couldnt find anything in my size.It was not what Id hoped for.Im a friendly person- I like people.Nobody there was rude or unkind but they did not want to engage- even about their products.Im in the stores often.I needed shoes and would have spent had I found something or been encouraged.
Customer service is absolutely horrible and ridiculous. Every worker always has an attitude when you walk in or doesn’t help you at all. Doesn’t even bother looking in the back to see if they have a different size in a shoe. The Manager Trainee La’keisha is straight up rude and she needs to get her stuff together. Went on her phone right away and when she saw my mother and I approached the counter she slammed her phone down and had an attitude.
Beware! I saw on my bank account app that they charged me double for one pair of boots. I went there and confronted them about it and they said they couldnt do anything about it because I threw the receipt away. The receipt showed only one transaction, and I went there with a print out of my account summary where there were two different transactions for one pair of boots.
This place has some of the most unhelpful and rude employees I have ever encountered. I went in in the late afternoon and there where two African American girls that rather talk to each other than help a customer. I had to walk to the front register and wait for them to finish talking to ask about a shoe. I need help finding a size. The only help I got was if you don’t see we don’t have. Will not be returning.
I do not reccomend any one to shop here . The co-workers are rascist. Last night on july 12th around 9:00 pm me and my sister were walking from target and stopped in the front of the rack room shoe store , it was two caucasian women that left the store and closed the store up. One of the caucasian ladys got into their car & the other , her car was having trouble starting , the other caucasian lady that had already pulled out of the parking spot . Stopped to wait for the other caucasian women to get into her car and pulled off. The other ladys car started and she seen us standing in front of the store and she sat at the stop sign for a good 30 minutes on her phone , prefferably calling the police THINKING we were going to rob the store... we werent trying to get wet so we stood under the green umbrella like posts .. me and my sister proceeded to walk to her car and ask what the problem was & she zoomed off & was still watching us..
Total reviews rating 4.2
135 Reviews for Rack Room Shoes 2023:
Review №1
2022-03-09The customer service experience was amazing but when it came down to applying the coupons to an order it was impossible and hard to work with I was very dissatisfied with the way that went although the employees really tried to go above and beyond to help me I feel as though yall need to improve on your website when it comes to applying coupons especially to a loyal customer that is also a loyalty member thank you
Review №2
2022-05-26Got two nice pairs of dress shoes and they had specialty sizes, such as wide, that I couldnt find anywhere else near me.
Review №3
2022-05-28Didnt like that they only use Klarna online and their was no one on the floor to help me find the sizes I needed.
Review №4
2022-04-10Excellent place for the family to purchase shoes and many other clothing items.
Review №5
2022-05-09Nice sales people. Not pushy. Easy to find what we needed.
Review №6
2022-05-22Found some nice shoes. Employees were helpful
Review №7
2018-08-11I love this store. Great deals on the shoes and the rewards are great. The customer service is awesome. Everyone is helpful from the Store manager down. Everyone helps everyone and there is no hassle with returns.
Review №8
2021-11-11The store was clean but did not have a huge selection of dress shoes. The ones that was, they were limited colors... the basic black, silver gold.
Review №9
2022-04-27Great selection, poor customer service and false advertising
Review №10
2021-11-26Always very prompt and friendly staff. Online orders very easy to pick up and staff is always double checking their work.