Kerbside pickup
Yes
Categories
Location on the map
Atlanta, DeKalb County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 770-901-9200
Site: https://www.rei.com/stores/perim...
Site: https://www.rei.com/stores/perim...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:10AM–6PM
REI in other cities:
Comments (199)
The friendly staffs with professional knowledge, I was able to choose the product comfortably. The old childrens bicycles were also carefully repaired, so I was impressed. Also the price was reasonable.
Im not that knowledgeable about moisture wicking so I stopped by REI and talked to Chris. He explained to me the difference in moisture wicking for winter and summer clothing and other things. Two times I asked him for help and both times I left the conversation with more good information. I was then able to make good purchases! Of course there are plenty of choices here!
Amazing store with a great variety. The prices could be a bit lower.
Absolutely fantastic experience! The staff was super helpful in helping my dad and me find the gear we needed to start up bouldering. A d even gave us recommendations for climbing spots. Definitely will be going back for all our climbing needs.
Mr levin causey was excellent. Great customer service. I will be back surely
Great store. Tons of outdoor sports merchandise. Great sales staff
This is the best REI in the area. The staff it extremely knowledgeable and friendly. They ask questions and make sure that the gear they are showing you is right for what you need it for. They also offer classes and many other opportunities to opt outside. I highly recommend this store for any of your outdoor activity needs, and if they dont have what you are looking for, they will point you in the right direction as to where to get it.
Everything was great as usual, it just doesnt feel like it used to. Plenty of helpful staff but I dont feel the passion. That being said, it was an easy return from a mail delivery that didnt fit and I couldnt resist buying some Pantagonia and Mountain Hardware outdoor wear even though it was full price. Ive never done that without a 20% off discount coupon before!
REI ❤️Become a member today!
This was my first time to visit REI. I went with my son who wanted to purchase a pair of boots. While there, I was very impressed with the quality of merchandise. The sales staff was very friendly and knowledgeable about the products. Unfortunately, we arrived shortly before closing time, so I wasnt able to look around as long as I would have liked. I will definitely be back.
Great customer service but super slow check out line
Don is the Man!! Things are tough through this whole Covid mess, but don was extremely accommodating, and made things happen despite some confusion between the online ordering and the in store stuff. REI perimeter and Dons ability to adjust and accommodate, is why I love REI.
Great place w/ amazing costumer service. Levin helped me and man does that guy know his stuff. He is the definition of REI. If I could have given more than 5 stars, I would have!
Oddly enough, Ive never been into a REI, but I definitely will again. We met Bo, who was super knowledgeable and even more friendly. She does the art on the signs hanging around. Wonderful experience, she got us signed up as members. Well be returning, for sure.
Staff was extremely helpful as any interaction is with REI staff members.
Bought a Thule Motion XT cargo box from here. Excellent customer service! Carlisle went through the trouble of assisting me with installing it to my car as the box wouldn’t fit inside. Vivian (can’t remember name clearly) was also great in assisting with the purchase.
Went there to buy a tent and some equipment for a hike on the Appalachian trail. Overheard the good advise to another client from a super enthusiastic female staffer (short hair, middle age, sorry that I dont remember your name) and am very happy with what I bought. Made a mistake at the cashier. It was like one minute before the closing time. Thought id have to come back as for some (real) technical reason the problem couldnt easily be corrected. But the store manager stepped in, found the problem, solved it and stayed the extra ten minutes needed while remaining the friendliest person. It was my first time ever at REI and I had heard about the general attitude to clients. Im now a convert!
Can only give 5 Stars, REI Staff earns higher ratings!Integrity, Knowledgeable, Experienced, and Personal ....Outstanding! One Constant I can count on during any visit to REI !Special Thanks to Cooper for his expert assistance with boots!!
I love shopping at this store. The staff is very friendly and informative. There was a comment made about the store not being dog friendly. In response and support of REI; I think it is rude and selfish to assume that other shoppers are okay with dogs in the store. Not allowing dogs, keeps the store from becoming a dog park. Kudos to REI.
Great product selection and customer service! Big name with small store appeal. Staff comes across as genuinely engaged at both locations. Bought a bike at another popular retailer in Atlanta... wish I had known about REI and their cycling options!
Everytime I turned around someone was there to help me. If you ever worked retail imt has a vive like corporate was visiting. Was shocked that this was one of the bigger REI stores. It appears smaller than the one in Birmingham, AL but they said this is one of the largest stores (I guess by sales?)
This a pretty nice store. Large selection compared to the other nearby store. Was more relaxing as the staff was not constantly asking if you need help like the other store. I know they are just doing there job but it gets to be a bit much. As an introvert I prefer this place lol.
I love this REI. Its close to home and the staff is incredible. Most staff at REI are just really amazing people who are super knowledgeable about their product. Im very happy with the stock and information I received at this store. The classes are also really awesome. Definitely recommend becoming a member! The dividends keep me coming back!
The store has absolutely everything you need outdoor/camping related. From the second we stepped through the door, we were greeted by the most personable staff and their customer service was 10 out of 10. Maria helped us get everything we needed and we felt like we truly made a friend. Seriously, an incredible experience. Thank you REI and THANK YOU Maria.
Prior to owning a dog I loved this store. Being a dog owner and not being allowed to bring Fido inside your stores is a basis to lose me as a customer. I will shop local, try mountain high outfitters instead which is dog friendly and has better products and prices. It’s an utter shame the disrespect employees show towards customers with dogs. Even non-outdoor stores allow dogs. You should stop selling dog related products because you aren’t dog friendly.
People are very nice and the best part of shopping in REI is they provide 10% credit every end of year, if you become of member. I am waiting for the snowpeak annual sales sometime in first half.
I’ve never felt the need to leave a bad review about any store, but the way I was treated at this location was enough to do so. I was going in to exchange a pair of shorts because I mistakenly ordered the wrong size. This was my first time at this location I didn’t know where everything was located and I didn’t know if what I needed was in stock or not (since covid some stores have a limited supply of items). I asked the lady at the exchange line to see if she could help me exchange the shorts and she had answered with a yes. Before I was done asking if they had the size I needed she immediately told me I had gotten a refund. She then proceeded to tell me it was MY fault for not having the items ready in hand when doing the, what was supposed to be “exchange”. I wouldn’t feel deeply about this if I hadn’t seen the woman before me in line getting treated so nicely. And then comes a woman of color and the energy changes. It’s 2020 and I’ve seen enough of this in retail stores. Do better in picking employees, they do after all represent your store.
Bike shop here is great too... Taken it a few times for general tune ups and repair. Just went in today to have them replace or repair tube that I thought had a puncture in it but turned out was fine so they pumped it up for me no charge :)
Im still using REI gear that I bpught from this store for a 400 mile AT hike in 2003. REI makes food gear. Very often the REI brand stuff is better than the name brands and very affordable considering the quality. REI employees are top notch!
Best place to get guidance for first time campers. Bought our very first packs here, learned a lot about how to carry the weight & got some great tips! (Even heard about some great trails in the area to try our packs out)
My second time there and customer service was out on vacation today. The young lady at the door said she would page someone to help me with finding the size I needed. After 10 to 15 minutes, they never appeared, I will order the jacket from another company.
Real helpful staff who know all the different products and differentiating qualities like the back of their hands. Got high quality goods for everything I needed to do the full range of outdoor and high adventure activities both through Boy Scouts and for fun. Nice job!
Went to get a valve core replaced on my mountain bike and was given exceptional service. I am unsure whether this sort of treatment trickles down from management or whether it was just that the particular person who assisted me (Karl) was kind and knowledgeable and efficient. The work was done as quickly, honestly, and transparently as possible. I was charged a very reasonable price. On top of it all, I got a lesson on how to perform the repair should it happen again.Overall great service. Highly recommend.
Will never use this company because of its stance on Georgia voting reform. I bet ID is required to get a job at this location. I also believe they will instruct their employees on what times to come to work. We have alternative companies in Georgia and need to stop supporting these companies.
Excellent COVID-19 policy to keep everyone as safe as possible. Good in-store selection and sales when I went last week. Employees were very helpful.
Eric was an awesome salesman! All the others who approached us, and who we approached were very kind as well! Youve good an outstanding customer service team there at Perimeter Center! Kudos to all of them! 💝🥰💜
Friendly, knowledgeable staff. High quality outdoors equipment designed by people who, you know, go outdoors. Its a co-op, not a corporation. Definitely pony up for the lifetime membership, which gets you rebates.
One of the few brick and mortar stores I still visit. I love going and spending money locally. Employees are helpful and knowledgeable. They are also very available yet not pushy. Great assortment of active lifestyle gear and clothing.
Great sporting goods store. Focused on the outdoors. Hiking, canoeing, biking, camping, etc gear. This place has a great return policy. They will take it back fill refund. Even if over a year has pasted. There store brands are good quality too.
Decent selection of outdoor gear and accessories. I do wish it had more selection in some areas such as shoes, boots and bicycles but I realize they are limited by size of the store and contracts. Friendly and helpful staff and good return policy make this a good stop for any outdoor adventure needs.
Amazing service. Zach helped me tremendously with my tent poles. He was incredibly patient, helpful and did a really wonderful job.
We have gone here many times. Amazing employees, helped us with all of our questions and gave us recommendations of what to buy. We went there to return and buy shoes and they gave us an option of refund to just pay the difference. Great job REI!!😁
The employees here are on target! They are willing to help and great at multitasking customer questions in the backpacking section. Much thanks to Gene and Dawn who helped my husband and I get fitted for backpacks. We learned a lot about what to look for in a pack and lots of other good bits of information for the trail.
Great hiking store. I come in for all my hiking needs here. Sometimes if i find a better price online, ill come into the store to check it out in person first. Theyre always very helpful and sometimes do have some great clearance items. My partner bought a patagonia backpack for $47 when the original price wa$ $159
This is a great company that your loyalty as a customer pays off in an annual dividend with the membership card. Im very pleased with the products, the warranty replacement options offered and professional advice given. This location is subject to change hours , to close during posted hours based on managers disgression.
Yikes. Lots of rude employees here. What happened to these people ?
This is the best REI store. Went to the garage sale around noon and was expecting all the good stuff to be gone. I was so wrong. Got around $500 of quality gear for like $200. Minor issues that were easy to fix or work around.
The people at REI by Perimeter Mall are just lovely. I had gone to the Northeast Expressway location last weekend and was completely ignored. Wont make that mistake again! The Perimeter location happened to be out of the size shoe in the style I wanted, but the nice guy (Abraham) helped me try other styles and sizes until I knew I really needed what I originally sought. I learned a ton, and he arranged the order and shipping, which is free for items over $50. Im a happy girl!
I love to shop and visit REI although they are not always the least expensive they normally are very knowledgeable. They have all types of equipment but what I love is the access to the trips that are categorized by skill and fitness levels. Some of these trips you can win just by being a member.
Great customer service and if they dont have what you need they will kindly get the items for you
Updating my review in which I pointed out their disappointingly slow reopening.Have taken my bike in several times and their bike staff has been very helpful in adjusting and installing parts.
Pretty big REI store with a great selection if you like to hike, bike, climb, or go caving! Being a true country girl this store just speaks to me. The guys on the payroll are really good at helping and recommending things without the pushy sales pitches.
I went in yesterday & met Diane who went above and beyond! I had some spinning shoes and needed new cleats. She called where I spin, BURN in Brookhaven, and asked them what cleats fit their bikes. She then replaced my cleats and spent about 45 minutes with me. So appreciative!!!! Oh, no additional charge!
This location is always friendly and has a great selection. The bike staff is very knowledgeable as well. I always feel welcome here and I always spend way more than I had planned too.
Great store. Really a shame they are forcing masks on people. Mask wearing should be voluntary anywhere outside a hospital. Hope they reconsider this terrible idea.
Love this place! It has practically everything you need to gear up and get active. Informative and friendly staff always around, but give you room to breathe and browse. I head here to plan all my adventures to the great outdoors here. I take classes and workshops and collect checklists for everything I need until I check out the cost of the gear. Then I revise my plans to a day hike at the nearest state park or an intense viewing session of NatGeo programs! Live for the sales though. When they happen, they are awesome! 50% off, why yes, I do believe Ill buy these.
I love the store! I have been to several and this one always offers the best customer service! Dave and Melissa are amazing and helping me pick out camping gear. Will be loyal to the store!
REI is the best toy store if you are an outdoorsy person ( hiker, biker, camper, paddler, rock climber etc. Not a sporting goods store so no fishing poles or ammo here.) It is not the cheapest but they have a great return policy and for a measly 20 bucks you get a lifetime membership to the co-op which means money back at the end of the year and special sales and discounts. Just looking around here is a blast.
The bike department here sucks. Many of the folks working in this department at this store were giving incorrect information on bike fitting and what to look for when choosing a new bike. Additionally, they were extremely (almost to the point of being outrageously) rude to myself, the rest of my family, and several other customers who were patiently waiting to be served yet were blatantly disregarded by the folks working in the bike department. They made no effort to take care of us and were extremely lazy and disrespectful in the performance of their duties. The worst one is Peter. If you have to deal with him, just go to customer service and find someone else. He is terrible and a jerk.
Having previously worked at REI when it first opened in New Jersey (the Marlton store), I was somewhat surprised how little interaction I received from the associates. I was not approached once for help, nor was my mother in law. The changing rooms had tons of clothes piled inside. We waited nearly 10 minutes in line before the associates made it to the front to help with check out. When we finally interacted with the associates, they were helpful, but definitely did not have the charisma of the REIs of the past.
One of the larger REIs I have been too. They held a Wahoo Kickr Demo here which I what brought me in but their staff was very helpful directing me to what I needed. They have a very comprehensive bike department and will have anything you need for your upcoming trip!
REI Sandy Springs used to be great, but I was very disappointed today when they didnt have enough staff to assist me with just trying a few pairs of shoes on. Selective customer service mixed in with this issue and an hour of standing around waiting will never add up to a good customer experience. Get it together please REI.
Awesome place. Employees do a great job wearing masks appropriately and with social distancing. Bike shop employees are knowledgeable and helpful.
Big store with tons of selection. Very easy to spend a lot of time there. The staff is happy to let you touch and try on any of the gear that you want to make sure of. Its not cheap.. But quality gear!
Rei always seems to have an expert if you ask for one. This store has better shoe and bike selection than some other Rei.
Worst shopping experience ever. I was trying to buy a Beta jacket for my wife and three separate employees refused to help me. Won’t ever come back. I will call corporate tomorrow.
Ive been a REI member for 26-27 years and today after they rushed us at the door violating our social distance to pet our sons puppy they told me and my wife we could shop their but our 4 year was not allowed to enter because he didnt have a mask. We informed them mask traumatizes him and they still informed us we could shop but not our son. Instead of leaving the 4 year old on the curb we left.
Youre out of luck. The easiest way to lose a long time customer is to look at them and say that sentence. Not asking who I am, what the issue is, or even caring to assist. Whats the point of even being a Co-Op member. What a joke it all seems now.That smug smile and the youre out of luck at customer service made my blood boil. How unfortunate. REI is one of the last few shops where I enjoyed coming in. After that 5 minute interaction, theres no reason to come in.
I injured my foot recently, which has caused constant pain in the arch and palm of my right foot. I have gone to 2 doctors and 3 other specialty shoe stores with no luck. Zack let me try on just about every shoe at REI and his first option happened to be one of the least painful shoes Ive ever worn (Altra Superior 2.0 Trail-Running Shoe).The shoe has amazing support and I wish I knew about them sooner. Zach you are awesome!
The location is a bit iffy during rush hours due to the traffic. With that said, the staff here is wonderful. They are all very nice and welcoming if you have any questions. The pricing is your standard REI structure.
Mike is a beast! Super nice guy and did a great job helping me out! I would really recommend this location over all the others around Atalanta
I love REI, came here to spend my member bonus money today and found a nice headlamp. They have everything you could want for the outdoors, from hardcore backbacking to glamping, even portable toilets.
Good clean shopping environment. The selection of outdoor attire is reasonable and acceptional. Staff is also polite & respectful
The associates of this store do not know the definition of customer service. Had a bike tire tub replaced a week ago and now it was flat with no signs of puncture. Took to eh bike shop to have them replace the tub AGAIN. The bike technician gave me crap about replacing the faulty tube. Had to get the manager involved and the bike tech still acted like he knew nothing about customer service. From now on I will take my bike to Decatur Bikes for service. I will never purchase anything again from this store.
I had been a loyal customer (and co-op member) of REI for almost twenty years, starting with the store in Brentwood, TN. Ive spent thousands with them over the years. Now, Im going to give Amazon all my outdoors business! It took a lot for them to lose my business ... but nothing less than an REI employee (his name is Andy, FYI) rolling his eyes about the status of my hopelessly lost order, YELLING AT ME, then CALLING THE COPS TO HAVE ME REMOVED from their property rather than try to explain REIs incompetence and lack of concern for my loss.On May 31 of this year, I ordered a Tepui Kukenam Ruggedized tent for pickup at my local REI store (Perimeter in Dunwoody, GA). On June 4, I was notified that the tent had shipped, and would arrive in Atlanta on or around June 7. It didnt. No big deal. Surely, it would get there soon. Nope, not even after several more days, at which point I contacted customer service to track the delivery (those air quotes are purposeful). They assured me that it would arrive soon, most definitely before the weekend of June 16, when I had scheduled a camping road trip to the Florida Keys with my new Tepui tent to write a magazine story about Keys-hopping via car-top camper. Wrong again! And guess what? REI DOESNT TRACK PACKAGES SHIPPED TO THE STORES! This progressive company in the 21st century relies on medieval technology (bills of lading) to keep tabs on their pick-up merchandise! Brilliant. So, no one (and by no one I mean from corporate all the way down) has any clue what happened to my order. To their credit, higher-ups have tried to recompense this nightmare to some degree, but how do they atone for one of their managers losing their cool in a customer dispute (that never happens in retail, right?), then going with the nuclear option when they cant handle the heat from a customer who is rightly exasperated about a chain-reaction of screwups and excuses?Dont let the co-op dividend (meager at best) fool you: Amazon Prime is a better deal, and you can avoid having your order disappear in the ether!
REI flagship store - tons of selection, very good staff. Perhaps an odd location, being hours away from mountains/anything natural. Classes are worth it - make time to get there.
Terrible customer service. I went in to buy something I have no knowledge of, and the person helping me really had no desire to answer my questions.
Covid police are active here! I simply pulled my mask below my nose simply to allow my glasses to unfog so that I could look at a specific product when from 40 ft away comes mr police running over into my 6 ft bubble to tell me to cover up.
Great spot with a huge Garage Sale room for members. Friendly staff and a great selection.
Cant go wrong with REI great covid-19 safeguards. Great customer service and awesome return policy
Awesome service, I left really confident about my purchase. Chris in shoes was great.
REI used to be a place of quality gear and knowledge. Now when u ask an employee for something, it’s very rare for them to know what your talking about. They hire people with no knowledge of the industry.
While visiting the area and the Anniversary sale coincided, I had no choice but to stop in REI.I had to buy another tent, at least it wasnt another stove, and sleeping pad. Transitioning from backpacking to car camping I was looking for tent with standing room.Rick in camping was extremely helpful and open with my questions.I did purchase the Kingdom 6, footprint, garage and Exped Duo. It was intuitive and easy to raise and break down.The garage space is larger than my backpacking tent!Two weeks later we try it out. Awesome.
This is just a perfect place for me. I don’t know anything about bikes and I am starting to like them. The people that work in here gave me some advice and I got the best bike that is suitable to me and my money.
This was a walk from the MARTA station. They have the usual items at all REI stores. I like the Ex Officio underwear but I am not sure what soap to wash it in. I like the carabiners and mini tents.
Very knowledgable and friendly staff. Great selection of assorted gear. Cannot emphasize the friendliness of staff enough, all were very helpful and obviously passionate about their departments.
This is one of the bigger rei stores Ive been to. Very helpful staff, which is the norm. I recently came here for my first rei garage sale, and it was complete calamity.
This was a nice store and the staff were super friendly and helpful!
Standard REI experience. Helpful and friendly staff, good inventory. Id shop here again without doubt.
I purchased Hoka One Clifton 5 mens sneakers. The Hoka shoes are great...i have always valued my REI membership.
Great products. Little on pricey side but they have good sales too. They also give back as a member and to the parks
I stopped in here to get poison ivy relief cream. Kinda an odd thing to buy here but not really. They have a wide selection of products you would use outdoors and was happy I was able to buy this
Forgot how large this store was! Lots of bargain stuff. Always a great place for quality merchandise!!
Great customer service. Love their selection and sale prices. Very neat and organized.
Always have received prompt and thorough service. Very nice employees at this store (and REI in general).
Very helpful staff, really good selection of high quality items. They always seem to have what I need and plenty of sizes/options.
Great customer service if not the best. I had someone helping me picking a bike for my son! Very knowledgeable.
Always pleasant shopping with very helpful staff.
Wish they still rented sleeping bags but I understand but all the alternate suggestions was great and I left with a sleeping bag liner which should work well for me.
Very friendly staff. Had an interesting conversation with the guy about the Benchmade knives.
Really nice store, no military discount!
The store was stocked, staff was very helpful. Everyone was nice.
Excellent Service...staff is very helpful a bit pricey $$$ I purchased spin shoes
Very nice store, with lots of parking. The service is always fast and friendly.
Like Whole Foods, REI is very expensive, but the friendly shopping experience, knowledgeably staff and their easy return policy helps ease the pain of going to....over budget hell.
Great store to pick your hiking and other outdoor gear. Friendly and trained staff are always helpful.
Fantastic customer service and some things are cheaper than amazon and other sites. Really cool store also.
Im biased. This is one of my favorite stores to shop or browse. Knowledgeable staff and solid satisfaction policy.
Store manager was very rude. I will be cancelling my long standing rei membership.
Real gear you can touch and try. Generally good help. Membership dividend great over time.
Its a chain, but very knowledgeable staff and lots of cool kit for your outdoor adventures. Nice parking.
I went in to buy a backpacking tent today (Saturday evening) but couldnt find anyone to help. More than 30mins later left the store.
REI always has cool things. I unfortunately always spend money when I go in there
One of my favorite stores, quality products too. And very good customers service.
Awesome! Great support and some even better sales right now!!
Love stopping by to gear up for my outdoor adventures.
My favorite outdoors equipment store with great selection of quality merchandise and excellent and knowledgeable staff.
Great store with a tons of outdoor gear. Helpful and friendly staff at this location.
Very helpful staff with a wide selection. Prices were pretty fair especially with current sales.
Very knowledgeable staff and a great selection of quality outdoor products keeps me coming back
Great, knowledgeable staff. People like the Perimeter Perfect service here. The REI of choice in Georgia.
Helpful staff, good selection of quality outdoor brands.
The best outdoor store, helpful support staff
Great selection with inventory on site makes interaction with the knowledgeable staff that much more satisfying . . .
Absolutely the worst store I’ve ever been into!!!
Very helpful staff, clean, great protocols to keep everyone healthy.
This is a great REI (one of the bigger ones in the area), and the folks who work here always friendly and answer any questions.
I love REI! Fantastic store with great customer service
Love this location! Always friendly, knowledgeable, and patient. What more can you ask for?
Some of the worst customer service Ive personal had to deal with.
They had just what I was looking for and more. Sales assistants were very helpful and nice.
Great store!!!! Amazing selection and super friendly staff!!!highly recommended!
Great service, Ill definitely be back
Awesome selection for anything outdoors but a bit pricey than what you can find online.
Very nice store. Friendly and knowledgeable staff.
Beautiful store! Huge selection and an absurdly helpful staff!
Friendliest staff, they do everything they can to try to help you find the items youre looking for.
Plenty of helpful staff. Good deals on everything I bought.
The bike center staff is super helpful. I enjoy going to this REI.
Great place with amazing staff, always helpful and want to get you exactly what you want.
Some of the best customer service in Atlanta.
Love this store! Nuff said.
I dont know which rei I liked more! Great staff and choices.
First experience with this location was from around 2008, consistently great customer service. thank you
Great selection and awesome service!
Great store. Great selection.
Got my kids fitted for their new bikes
Scratch and dent sale had some time great deals, but generally overpriced for the quality.
Great service and I found what I was looking for.
My favorite ATL REI. great people and GREAT clearance rushes!
Very nice and helpful staff!
Very nice experience. Got a pair of hiking boots and sunglasses.
Seems smaller than other REIs--maybe its specializing in different product lines.
Bike repairman was very nice and helpful
REI employees we very help and very nice
Use to like this Place. Not any more. Dont treat customer as before. :(
Great store that has anything you need for the outdoors
LIAR!! Dont waste my time with bait and switch tactics! Dont tell me you have my product when u dont!!
Well laid out facility. Extremely helpful and pleasant staff
Amazing customer service and fast.
A little bit smaller than most stores. Attentive staff.
Excellent customer service. Very patient and friendly.
Its an REI. A slightly smaller footprint makes it easier to navigate.
Poor customer service and the last time I step foot in an REI.
Great staff! Very helpful.
Quality products, quality service, its a great community
Ive always gotten very good service, but todays was very bad.
Great store, knowledgeable and friendly staff
Always one of my favorite stores.
REI store with great staff, extensively knowledgeable.
Great advise at the hiking boots section from David
The staff is very knowledgeable and helpful.
Not my favorite store because vehicle congestion is terrible in this area.
Great selection and friendly staff
Excellent hiking, camping, biking, outdoor-clothing store!
Found what I needed and great customer service.
Rei is my happy place 😁😄😁.
Great store 👍
Friendly employees. Great customer service.
Quick in and out..... very helpful staff!
Nice store - helpful staff
Good had what I was looking for, staff helpful.
Helpful staff and plenty of quality stuff
The big one. Go here for a decent sized REI.
Very kind people
Found what I was looking for. Dianne was super helpful!
Friendly and very helpful staff. Thanks Zach!
Everything for outdoors plus helpful people.
Top quality outdoor activity store!
Total reviews rating 4.6
199 Reviews for REI 2023:
Review №1
2022-05-25I absolutely love coming here for my outdoor goods, biking accessories, and general convention-survival needs. The staff are awesome, the selection is great, and return policy and merchandise quality put my mind at ease. It is worth spending the extra to buy it here than it is to buy it online. There are a few things that I wish they would carry that are unique (such as my quick drying running shoes), but thats okay.
Review №2
2022-06-10I have always enjoyed buying shoes from this store. A few years ago I bought my hiking shoes here and that was a good experience. Today a worker named Bradley helped me get a pair of running shoes. He was very knowledgeable, describing the subtle differences among shoe brands with great detail. All in all, great purchase experience. Will be back again.
Review №3
2022-04-29Excellent service and quality. When you enter most large stores, its hard to even find a service representative. At the REI store, a representative proactively asked what am i looking for, then look me to the relevant section, while explaining the entire layout. Then another amazing section representative patiently explained my options, listened to my choices and helped find the right pair of ON cloud shoes. When i needed a different color, she found it online and helped me with the order details. The check out rep efficiently placed the order, while explaining the shipping timelines and return options. This store and their representatives put your faith back in customer experience. All of this in under 15 mins. The shipment arrived on schedule and I didnt have to pay any extra fees. This is how a brick and mortar store can give the online e-commerce market a run for their money.
Review №4
2022-06-20I am a coop member so this maybe biased because I love REI. However, this is one of the best REI locations. One time Harrison at the store was particularly helpful during my store visit even when I made my shopping experience an ordeal for him. Thank you guys for maintaining the store so well!
Review №5
2022-05-12Ive frequented various REIs from the west coast to the east and Ive had great experiences, but this by far was my best. Im a stickler for customer service and representatives being knowledgeable and helpful and thats what I found here. I had not made it to my destination within the store and I was approached by Yvon asking me if I was searching for anything in particular. I told her the backpack brand I was looking for and she lead me right to it. She then proceeded to ask me if Id been measured, which I hadnt, and educated me on my backpack size. She also showed me a comparable pack that might interest me. While assisting me, she also helped two other customers. I was empressed by how she helped every customer she saw and made each one feel seen. Yvon is great and I think her for her assistance because it was definitely noticed!
Review №6
2022-05-07Everyone here is so helpful and very kind. I came in with my stroller and baby, and the salesperson offered to carry my cooler out to my car after talking to me for a long time about the Co-Op and helping me figure out which Yeti was right for me. Thanks so much!
Review №7
2022-04-16I would like to say I like REI but they have literally been a rain cloud in what should be a happy part of my life. On limited time I wanted to apply for a Credit Card instore tô buy a tent and other things I needed last minute. Was told by the manager Levin that I could not apply in-store, only online and would be given a temporary card.I had to buy a membership (which I did not want) to even apply. When I finish applying I’m told I can’t use the card for 7 days and that if I wanted a temporary card I should have applied in store (Which the manager said I couldn’t do) so now I have to overnight a tent off Amazon.com (bless them) and have to pay $30 to be a member of a store that can’t even handle a simple credit card application. I was ready to spend about 1k in products from REI and now I will gladly spend that money anywhere else but this store. Thanks for nothing.After speaking to customer service they apologized for the mix And gave me a gift card. Which still doesn’t solve my credit card problem so I’ll still take a hit but the gift card helped changing my rating from 1 to 4.
Review №8
2022-06-22Not the same REI I grew upWith :(. More corporate more focus on accessories and clothes and not on outdoor gear. Employees don’t seem to be just people that like outdoors anymore.Last two visits feel like I was followed around by employees watching me. I get they need to make sure people are not steeling but hey Im here for fun and it’s less and less fun shopping in person at REI.
Review №9
2019-06-11Stopped by here recently and as always, love visiting REI. The store is located in a small plaza on Perimeter Center West and not that easy to spot from the street.The store itself is relatively small compared to most REIs. That said, they did seem to carry a bit of everything youd need though with limited variety.Overall a nice, clean store but
Review №10
2021-11-15Came to this location a few weeks ago to purchase an electric hand warmer for an outdoor even. The manager in the store was really helpful and knowledgable about the products. He had used many of them himself and mentioned the pros and cons of each one available in the store. I purchased a faulty one and process of returning it was swift and easy. I would definitely be back because the service was so excellent.