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Phone: +1 770-831-0676
Site: https://www.rei.com/stores/buford
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:10AM–7PM
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Total reviews rating 4.6

185 Reviews for REI 2023:

Review №1

2022-07-08

Been a member since late 90s. Never disappointed with REI including this location until today. Tried to return Patagonia lightweight hemp shorts purchased less than 1 month ago. Told the staff I need a return due to discoloration of the shorts and told her I own a lighter colored same pants and perhaps this is occurrence due to a darker shade shorts. Staff spoke to management because the return doesnt cover wear and tear or misuse. For shorts less than a month old? Kept lecturing me about how the discoloration may be typical for these shorts. If so, this is not a misuse or wear and tear. Furthermore, if so, the return complies with their policy. Asked her if she will process the return. But kept lecturing me about the shorts. Fed up at this point, told her to stop lecturing and process the return. Upon which, she said she will not handle the return. Instead called the manager to process the return. Never in all my years at REI. Hopefully just one odd event; either train the girl right or get her out. Very disappointed to say the least.

Review №2

2022-07-02

This is where I take my bike for its repair and the turnaround is always great . Steven and all of the team in the bike repair shop are always theyre for questions and concerns. Vee trustworthy 👍👍👍

Review №3

2022-02-05

Visited this location early Saturday morning in search of Brooks running shoes. I was greated as I entered the store. The person who was in the shoe department was very, knowledgeable and helpful to get the right pair of shoes. Nothing like good customer service. I would recommend you check them out.

Review №4

2022-02-08

David was super helpful with the backpacks! We talked about our trips and he shared great stories of his experience in Denali. Super awesome store!

Review №5

2019-06-06

Love REI - Ive been shopping there for over 25 years. Not the one in Buford, but the one downtown. Their prices are too high for me now, but its nice to go into the store and look around. They carry mostly stuff for beginning bicycle riders, but thats okay, I still like looking at the stuff. Usually get great service, but it still stinks that even with the 20% off and with my dividend it doesnt make up for taxes or shipping costs if ordering online.

Review №6

2021-09-05

Monica was an incredible help Saturday. I went in to investigate a few products for a cross-country trip Ill be taking this April. She took a sincere interest in all the products I was looking for. She gave me excellent advice and was very knowledgeable. Thank you so much Monica for taking the time to explain the products and helping me make the right choices. Troy

Review №7

2022-01-13

Brooke is the reason I make the trip from in the city to REI’s Mall of Georgia location for all of my Cervelo’s needs. I can’t say enough great things about Brooke. Her expert level skill set, knowledge, and experience ranges across the entire cycling spectrum anywhere from mountain bikes, cyclocross, to road race bikes. She takes the time to explore all possible causes of an issue, shares her findings, and provides resolution. She makes every customer feel important and is a true credit to the REI Co-op. Thank you Brooke!!!

Review №8

2019-03-03

REI is an exceptional outdoor adventure store and this location is well stocked. REI very much inculcated a sense of lifestyle and this location is affirmative of it.The staff is kind and knowledgeable and eager to help. REI is very good about making their prices clear, as well as the discounts members receive.Wheelchair accessible parking, entrances, and bathrooms are here.Theres also a climbing wall and training available.They also have a bike repair, though they dont fix electrical powered bikes.

Review №9

2021-09-26

Just finished shopping at REI Buford getting set up for a bit of a trek tomorrow and I had to come to give 5stars to the staff and even more specifically Mr. Steven. This gentleman went above and beyond, super knowledgeable, friendly and helped relieve my anxiety (as a new rider) in navigating the store. Great dude and awesome staff.

Review №10

2022-07-17

A great place to shop. Very helpful and knowledgeable staff. Check them out if you have never been! This place consistently has the best brands at great prices

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