Rick Hendrick Chrysler Dodge Jeep RAM Duluth in Duluth
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Duluth, Gwinnett County, Georgia, US
Site: https://www.hendrickcdjratlanta....
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:7AM–10PM
- Sunday:12:30–7PM
Gerardo was great. Great experience from start to finish and kept us updated on our vehicle order every step of the way! Will definitely be back!
Loved the experience. Buying my Jeep was sooo easy and great. Sha’ron Hester was my sales rep and she made everything smooth from start to finish.I recommend anyone looking for a car to start there!
Katey Sages is the best! While on a road trip, I noticed my Town and Country was running hot. Being from NJ, I googled the closet dealership and was directed here. Katey was polite, professional, and knowledgeable. I felt at ease knowing she was assisting me with the repairs. She made sure we were able to get back to our road trip quickly. She is a true gem! Thank you, Katey Sages! I appreciate you!
Thank you to Jeffrey P for his outstanding service. We purchased the Jeep Wrangler High Altitude for our anniversary and couldn’t be happier. Jeff was patient and helpful and made the process smooth and easy. We’ll definitely call him when it’s time for our next Jeep!
We had a very pleasant purchase today with Gerardo Hernandez with the purchase of our new challenger. He was very helpful and very easy to work with. He made sure to answer all our questions and take care of us. We are very happy with our purchase and we will definitely recommend everyone to come and purchase with Gerardo. You wouldn’t be disappointed.
I love everyone here!Purchased my 2022 and I’m in love 😍.They resolve Any issues quickly and it’s easy to communicate with them.I got a fair price for my car and my trade.Definitely recommend buying from here!!Work with Jacques & Taylor, super helpful guys!
I thoroughly enjoyed working with William Hawthorne. He was professional, knowledgeable, and personable. I felt very comfortable with him. I let him know what I was looking for and he showed me vehicles that were a good fit for me. It was such a great experience that I would highly recommend him to all of my friends. Thank you William Hawthorne for making this such a great experience.
If I could give this place 0 stars I would. I made an appointment in December right before Christmas to have an electrical issue looked at in my vehicle, that I bought from them a year prior. I was told the diagnostic for that would take 24-48 hours and a loaner would be provided. When I got there there was no loaner, the last one had just been given away, even though I made my appointment weeks in advance with that specification. They did the oil change and tire rotation, but not the diagnostic for the electrical as I would not be provided a loaner and they would be keeping my car over Christmas. I call again to get an appointment for the electrical issue as it has worsened and is now effecting my car even being able to turn on. Now the first appointment isn’t for 20 days according to the first person I talked to but 21 days away according to the second person, and no loaners are provided period to customers and I will need to secure a rental. And the good news is IF it’s something my warranty covers then the rental will be covered but they can’t tell me anything before hand. Also, that’s IF there’s a rental available because they also can’t hold cars. It’s the lies and terrible customer service for me. I will never buy another car from this place ever again. EVER!!!!! this is my 3rd charger and I would rather give up the car I love and drive a Honda than deal with these folks ever again!!!!! Can’t wait for my appointment 21 days from now just to see IF anything happens.
I had a great experience purchasing my newest vehicle from Rick Hendrick in Duluth. I think the sales team gave me a great deal and the financing process was easy. I will definitely purchase my next vehicle from them. When you go, ask for Steve O. That bro will take care of you!
Wonderful experience working with this dealership! Had the pleasure of working with Todd Reed That made my purchase day and simple! He Answered all my questions promptly and went above and beyond to ensure I was satisfied. I would definitely purchase from this dealership again. Highly recommended! Thank you Todd and staff !!!
Purchasing a car from Hendricks was such a wonderful experience. I was able to get out of my old car and into a beautiful new one with ease thanks to Donny Wilson. He helped me through the process and went above and beyond to make it happen. Thank you so much to the Hendrick team. I will be sending my friends and family.
I had the most wonderful car buying experience thanks to Danny Whang. He was so knowledgeable and took away all the stress of buying my first car. When you are helped by Danny you know you are in good hands! His patience and honesty was so refreshing, I highly recommend!!
Danny Hwang was able to help us. He was very professional and amazing. We wouldn’t have purchased unless he assisted us. He was able to easily speak of all aspects of the process and made us feel much more comfortable while we were there. We recommend him to anyone that is thinking about purchasing a car. Five Stars!!
I was handled with such care. I am grateful for the service I received from Lance (My Service Rep) & Darrell (The Service Mgr). I had all of the hoses on my SUV replace, but shortly after getting my vehicle back my check engine light came on. I was able to return to the dealership that following morning with ease. My SUV was taken in for inspection right away without an appointment. The second time around the repairs we extensive and pricey. Darrell took the time to listen to me through my tears, and then assisted me with getting a rental equivalent to the vehicle I already owned. Their has been a poor perception that women are mishandled when attending a dealership alone. This is not true of the staff here at Rick Hendricks Chrysler Dodge. Both the Darrell (Service Mgr) and Lance (My Service Rep) Communicated with me thoroughly throughout the whole process. No service to my vehicle was completed without my approval. There were no surprise fees. Their word is there bond. I literally drove pass 2 Dodge Dealership (Gainesville Location & Mall of Georgia) to come here for service, and will continue to do so. This dealership is highly recommended for all of your vehicle service need.
Let me start this off by saying WE WERE TREATED LIKE FAMILY. Do not go anywhere else.If they don’t have the car you want, they will find it.Donny and Brady took care of all questions my family had in finding our new vehicle. They guided us in such a conversational way. They weren’t pushy as they showed us that they valued our business.Eric in finance just laid out our options and they worked with us on our budget and needs to every end.I’m telling you, I won’t get a vehicle from anywhere else.Thanks Donny, Brady, Eric!
Sharon Hester did everything in her power to make sure I rode out of this dealership with the car that I wanted. She even went out of her way to take us to a different dealership to get the car that wasn’t in their Inventory. Definitely a good experience, she was highly respectable and knowledgeable.
I dont often go to dealerships to get my car serviced.. however this time it was necessary. Katey Sages was an absolute doll she walked me through the process and how gave me an estimate of how long everything was going to take. Places need more employees like her. Tell her to keep up the hard work she did a phenomenal job!
Sharon Kester was awesome. No fuss no muss experience and also a good person. Loved the placard in her office
Great experience for a second time. They did a great job again and I cannot complain about anything. The team was great and Kamron my sales guy was a huge help and good company considering the process of buying a car takes a while. Thanks again for the great customer service. Also
Working with Katey Sages, in the service department, on some specific questions I had about my Jeep Renegade made the process of understanding my vehicle better. She went out of her way to find out answers to questions I had. I have never had someone be so thorough with the service they were giving to me! Chrysler/Dodge/Jeep are lucky to have someone like her working for them!
We were super pleased with Brady and the team at Rick Hendrick. Even before we arrived at the dealership Brady introduced himself and assured us he would take excellent care of us. Brady and team gave us a fantastic experience and we are thrilled with our new truck. I strongly recommend calling Brady for your next vehicle purchase.
Bought my truck from Danny Whang! This guy is incredible!!! Truly a pleasant experience working with him. He is also getting me my SUV for my baby that’s on the way!! I will purchase all of my personal and work vehicles from Danny thanks to his professionalism and knowledge of his inventory!! Thank you again Danny!
Ms Josie and Mr Taylor were great I love their communication and they sat down with us and talk to us and they explain everything to us and we had a lot of fun with our purchase
I had been to a couple different dealerships looking for a Rubicon but I ultimately purchased at this dealership because of a rep there named Donny Wilson. He was incredibly knowledgeable and patient enough to walk me through the entire process so that I understood exactly what was going on. I’d truly recommend him to anyone looking for any car at all!
5 stars for Darrell, the service manager! He helped us out in a pinch and was able to get our car tinted at the last minute when everyone else was booked up. It’s always a pleasure when I get to see him for service on my vehicles! Thank you for always helping out!
I worked with Justin Woods, he patiently and enthusiastically helped me navigate inventory and options, not pressuring me but supporting my exploration. He is a testament to rare and appreciated customer service. I am a first time car buyer and I only met with kindness and ease working with Justin and the rest of the team.
Donny was very professional and kind. He made me feel comfortable as well as he was very knowledgeable in finding the right vehicle for me and my families needs on what we needed. I am very grateful and highly recommend going to Donny and his team. Your the best! Thank you!!
I received service from Eric Chavez a few weeks ago. He did an excellent job explaining everything in my native language of Spanish. I received service on my jeep and it came out really fast. I will continue to come for this wonderful customer service and efficiency!
Bobby in service is great! Top notch communication skills. Love bringing my cars to these guys to work on. Darrell and his team always make me feel like they truly care about me.
I had a great experience at Hendrick Chrysler DJ! They did a great job of letting me know what was happening with my van and gave me a very fair price for repairs. Definitely would recommend!
KATY SAGES was awesome! I was eagerly waiting for a used vehicle that I had recently purchased sight unseen. Which I almost never do. But given the current inventory shortages, I thought it was the only way I could make sure I didnt miss this one. My apprehension proved to be unnecessary. She made sure she kept me updated on the progress of my incoming vehicles services and all the things needed. I see a raise or promotion in her future. They need more employees like her. AND I got my vehicle sooner than I expected. I would highly recommend this outfit to any one looking for a quality used vehicle.
Bobby in service is always helpful!! every time our family needs help he is very responsive and gets us done quickly. I know when my truck goes there it gets fix correctly. thank you Bobby and team for always keeping us on the road!!
The service department at this dealership is amazing, especially Lance! He’s been nothing less than extraordinary. I never have a problem when dealing with him or this dealer. What’s great is he does not beat around the bush he upfront and honest in which I appreciate. Thank you guys for everything you do!!
Sharon Hester took great care of me... had no issues. got her on the phone and explained my wants and needs and by 2 oclock next day paperwork is finishing up.. No running around. time is money. We dont have time for that...! I didnt have to start my Walk to the door when dealing with Sharon.. She knew time is money. in and out! Back to Business!
Bad business. I made an appointment over a month in advance. My vehicle has some electrical issues and it is under warranty. When I came there and showed those issues to a representative, I was told that it would take at least 5 days for them just to start diagnostic. I was also told, that they dont have a loan car, so I will have to rent from Hertz or Enterprise. They said, that the warranty covers 5 days of renting. Using advanced mathematics I figured they asking me to pay the rest rental out of my pocket, so I asked them if that is true. The answer was yes! I tried to object, that I scheduled over a month in advance and nobody told me this over the phone. The response was: The appointment is for you to drop of the vehicle.- can I drive it and come once you are ready to diagnose?- no. The vehicle supposed to stay on the lot.Nothing of this makes sense. As I said: bad business.P.S. you are probably going to find a standard comment from them under this post. Do not buy it. I have tried to call numbers listed there. No resolution. They will just send you to a standard phone queue to schedule another appointment with the same result.
Went to Rick Hendricks just to see the wrangler with no intention in buying. We were actually going to buy off carvana. But they did everything they could to get us into this awesome brand new wrangler with monthly payments we were comfortable with. Roberto our sales guy was amazing! It’s always a long process buying but we chatted and got to know each other and it made the experience so much better! This our 2nd purchase at Rick Hendricks and love them!
Brady was the best salesman I could have. He was super knowledgeable about the vehicle I was interested in. I was taken back by some of the knowledge of accessories he was knowledgeable about and made the process super comfortable and smooth. His ability to connect with the customers and help them feel comfortable in the experience is awesome. I’ll refer more customers to Brady. Thanks again. Super happy with the experience!!!
Isaiah was very knowledgeable and very helpful in getting me into the car I wanted! Hassle free and stress free customer service was excellent and very much appreciated. I would recommend anyone interested in getting into a new car to come see Isaiah at Hendricks CDJR!.. You won’t be disappointed
By far, this has been the best car buying experience ever. Brady Sullivan made sure we were taken care of during our truck purchase process. My wife and I found a nice 2021 RAM 1500 on their website inventory, made a call, purchased the vehicle, and Brady Sullivan made sure we had our vehicle the same day. Thanks a lot!
Justin Woods is the 💣 ! He made purchasing a car the easiest process I’ve ever experienced. He knows his cars and business and is so pleasant to work with! He got us the best price and his full attention! Ask for Justin to take care of your car needs!!!
Sales department are great parts department awesome service..But when it comes to service the service department is the worst I’ve ever experienced .They don’t wanna honor bumper-to-bumper warranty with 18,000 miles on a vehicle they don’t return calls Nothing …I went to another dealership within seven minutes of getting there they ordered the part free of charge I will never buy another vehicle there for this reason I spent over $200,000 in three years with these cars service manager doesn’t have the courtesy just a call on the phone lost my business
Sharon and Nick came through! They worked their butts off to get me into my Jeep Wrangler! Great customer service, great communication! They walked me through every step of the process and made sure I was able to get what I wanted! Thank you!!
Ashton Faircloth was my service advisor when I brought my vehicle in he was very helpful and very friendly. Helpful staff and great overall service, kept me informed throughout the entire repair process. Thank you for all your help and look forward to working with Ashton and the rest of the Hendricks team in the future!
Jacques made this experiences super easy and stress free. I got a really good deal on my vehicle and they walked me through the buying process and setting up the new apps connected to my vehicle. I would definitely recommend this place.
Montae Williams at Rick Hendrick In Duluth Ga, was my amazing service specialist and did an exceptional job with all the repairs my Jeep needed. He was extremely thorough, and meticulous communicating issues. He was very Professional and his customer service shows he truly puts the customer first. Montae went above and beyond working tirelessly with my extended warranty Company, while keeping me up to date daily. I always informative texts and emails from him. He is very solution oriented and made my experience less stressful with repairs and so pleasant to work with.
I recently brought my vehicle in for service and had a wonderful experience! The advisor provided me with constant updates and let me know when my vehicle was ready for pickup. They were all so nice and attentive!I will continue to use Hendrick CDJR service department for all my maintenance needs!
I bought my last 7 cars from Rick Hendrick cdjr in Duluth. The staff there is very courteous, kind and friendly. They valued my time and made sure I had an excellent experience. I recommend all of my family and friends to buy cars here!
Sharon was amazing in helping buy my ranger rover!!!! She was very professional,Knowledgeable and most important honest about the whole process. This made our encounter smooth and easy!!!! I highly recommend you come check her out at Rick Hendricks CDJR
I literally walked not expecting to buy a jeep today just to meet with a finance manger about my previous warranty, but mark talked to me told me he could get me in another one after my last jeep was totaled. Asked me did I see anything I liked and I took him right to what they call her “ sour patch “ lol assigned Sha’ron to me she took me on my test drive and I was sold. They’re customer service is one of the best services I’ve ever had before and so appreciative for it. Thank you so much for helping get back in a jeep and one that I love
They (Sharon & her boss) literally changed the price of the vehicle I wanted RIGHT IN FRONT OF ME claiming that the price I seen online was a misprint. Smh, I knew right then & there I was never going to do business with them again. Just...peep game and be aware of the shadiness. I hope your experience is better than mine.
Not your typical car buying experience! Angel Fereira was very professional and knowledgeable. He wasn’t pushy, but was patient. He answered all of our questions and got my daughter in a car she loves!
Kneico was awesome with helping me buy my daughters first car. He went above and beyond with taking his time with selecting the perfect the car for her. He was very knowledgeable with answering all my questions. I was very pleased with the entire experience.
MY EXPERIENCE at RICK HENDRICK IN DULUTH WAS AMAZING!!!! I felt like family when I walked through the door. Mr Kneico Daniels, and Todd Reed are awesome and I will refer friends and family here 1st over any other dealer. It made car buying easy and pleasurable!!!!
Lance in service is absolutely amazing. He does a great job with communicating and letting me know EVERYTHING I need. There aren’t many genuine service advisors and he is the definition of genuine and effective communication. Literally a life saver. Thank you lance for all that you do. You are much appreciated.
We purchased my dream car from this location and mr nick was amazing. I am recommending everyone that I know. If you know me get to know them. If your looking for your dream car be sure to reach out!!! Thank you so much for your services
The customer service that I received by LaMonte Williams was outstanding. I’m not sure where you found this gentleman but his personality and his outstanding knowledge of business was more than I expected. His customer service was out of this world. Because of him I will continue to use this dealership.
Superb service! I was taken care of by Ashton in the service department. If i could leave him a 10 star review, I would. I will definitely be bringing my vehicle back and I hope to work with Ashton again. He was very detailed in his explanations of everything which was much appreciated!
Sha’ron Hester was amazing from start to finish. I’d definitely recommend her. Sharon answered all of my questions without hesitation. Very knowledgeable and patient with me throughout the process. Sharon wasn’t pushy at all and wanted to make sure that I got what I wanted.
Excellent customer service from my salesman DeMarcus Copeland. He was very knowledgeable about different vehicles. He was excellent with his follow up as well. Go see him to get your new car.
Bobby Reese is a wonderful person to work with. He is always looking out for what is best for his customers and is very knowledgeable. I highly recommend him as your service advisor
Bailey was my sales guy 10/10 came two weeks prior for a car that I wasn’t able to get and ended up coming back to him to try another car which I was able to get ! Finance worked their magic and Bailey was super helpful and actually CARED!! Great guy !! Got my ‘19 Jeep Compass. Also Taylor was super nice as well !!! Thanks
We had a great experience with Kneico Daniels. Buying a vehicle can be stressful and overwhelming, but Kneico exceeded my expectations with his thoroughness, knowledge and willingness to work with us. And his friendly personality to make us feel at home and keeping the kids entertained during this process was icing on the cake. We will definitely be back in the future!
Came for an Express Oil Change. 2 hour 20 min. Never again. They need to remove the word Express from the Express Oil Change sign. This was my first and last time at this dealership. The general manager is out of state. I am an upper end customer who buys cars over $80,000. I wont stand for poor customer service. This dealer will never get a car sale from me. It is a good thing that I have 2 other dealers near me.
Had a great experience with Montae!! He is awesome. He’s always delivering EXCELLENT customer service experiences each and every time I come to the dealership!! If he’s your service rep. you are in good hands!!
After visiting 6 other dealerships today we happened upon Rick Hendrick Crysler Dodge Jeep Ram in Duluth and we couldnt be happier. Our sales rep Angel L. was absolutely amazing to work with. He was very knowledgeable of the vehicles that we were looking at and took the time to answer purs questions. Angel was very respectful towards us and did not try to push us into something we were not comfortable with. 10/10 would recommend!
Shopping for a vehicle can sometimes be an ordeal, but Brady made things very easy and enjoyable. He found the perfect Jeep with everything that I wanted on it and made sure that our experience went smoothly. He may be the only person I ever buy a vehicle from again!
It was my first car buying experience and the sales manager, Danny Whang, was very helpful. Customer service was awesome. not only was he informative, but he was very honest about all the questions I had. I would definitely recommend!!
Highly recommended! Thanks to Danny Whang, I had the most amazing experience Ive ever had buying a car. He was very patient, knowledgeable, and made the process very easy. 10 + stars ⭐️
Went to the dealership to buy a Jeep Renegade that was listed on their website called earlier in the week and called 3 hours before arriving to ensure the vehicle would be there. After driving an hour and a half my family and I arrived to find out the car was not available and was now a service loner. They did have another one for $3000 more. Typical bait and switch tactics. I advise to find another dealership to do business with if you want a vehicle.
Montae has been helping me with my car for over a year now and he is awesome! Super attentive and always willing to help in any way. I would recommend him for anyone! Goes above and beyond each time.
Danny Whang is the best!! Made my experience super smooth and painless. We plan on purchasing all of our vehicles from this store because of him!! You found yourself a customer for life!
Worst dealer service experience ever. We scheduled recall service and were told 2-4 hours. When we dropped off the car, expecting and needing it back that day we were told there was another recall and parts would have to be ordered, they would have to keep the car until next day. We were not contacted as promised and when we called to check on the car, service advisor M.W. had arrogant, snide, sarcastic attitude same as when we dropped it off. After a full week and management intervention - finally got the car back. We were never offered a loaner car. We will never return to this dealership for anything.
Had a great experience purchasing a vehicle here! Everyone was super kind and knowledgeable especially Danny Whang who made the experience stress free. I would definitely recommend this dealership if you are looking for a new ride!
Gerardo was amazing! Called him and let him know my situation and he got me done! Great salesperson! Recommend him 100% he will drive to your house and get it done!
Katey Sages was very helpful while getting my car serviced. i love this dealership. they have some great vehicles on their lot. You will not be dissapointed here.
Jacques Perrymond was very supportive with our communications from Florida holding the vehicle for our purchase and delivery. He provided great followup and assisted with the financing process as well. We recommend Jacques for any future vehicle purchases.
Always come to this location and when i do its always good customer service and great energy from ashton in the service department. I know my car is in great hands. Ashton keeps me up to date on everything dealing with my car and always tries to help in any way possible.
Highly recommend Rick Hendrick Chrystler Dodge Jeep Ram of Duluth. Everybody at this location is extremely knowledgeable and professional. I especially loved working with Danny Whang. He was conscious of my time and transparent throughout the whole car buying process. I will never work with anyone else or go to any other dealership! A++++++++++++
Josie was an amazing advisor!!! Great experience overall and I was able to get my dream car. Today has been made and just getting better. Thank you Josie!
I worked with Angel Fereira and Jon Perrin and wow!!! Amazing sells men. Professional, knowledgeable and made me feel as if I was family! we got an amazing deal with a 2019 Ram 3500. I look fwd to telling everyone to come here if they need a used or new car and or truck!!!Thank you guys!
Came to visit family in Atl and decided to help getting my niece a graduation gift. We canlme here and were helped by Katey Sages to look over the lot and view the different options. My niece found a vehicle she liked but it was a little over the current budget. Katey however was very understanding and said shell be waiting for our return. She also took note of the vehicle and said she will keep tabs on it and similar models just in case.
Visited today for some service. I appreciated the demeanor of Montae W. He was easygoing and knowledgeable, two qualities that do not always go together in the car business. Happy to continue having my vehicle serviced at Rick Hendrick Duluth.
The staff there is friendly and very easy going. Rashad, the staff member who helped us, was really helpful in advising us on the which cars suited our needs and budget, and very straight and to the point. I recommend asking for him to get the best deals.
Gerardo was amazing ! he got me a awesome 370z! i 100% recommend him!
Had a great experience here with sales person Angel Fereira. Came in with a budget and type of car I wanted and he was able to find me a great choice for what I needed. Stayed within my budget and was helpful describing my options
Lemont did a amazing job with helping us with our needs. Coming to the dealership for service is the best option... MY husband Quinton and I are very happy as always.
Very nice facility. Katey sages was very helpful and nice. The show room was really awesome. They have some great vehicles here you will not be disappointed weather you are buying and having service done.
Love comming here for services. Easy and efficient to pull your vehicle in and a pleasure to work with Mr. Lance Chapman who is very professional and knowledgeable about your vehicles needs. Looking forward to repeat services, and thanks to Lance for being a great help!
We had a very positive experience purchasing a new Jeep at Hendrick’s in Duluth. The staff was friendly, courteous, and very knowledgeable about Jeep products. We love our new suv and will return when it’s time for our next vehicle.
My experience on having my vehicles serviced was Phenomenal But what really stood out Was the service Of our advisor Bobby Reese we knew what was going on every step of the way never in the dark with Every question we had was always answered in impeccable timing In the most polite way.. Thank you Bobby Reese for making our visit there memorable I will be letting my family and friends know for all their service needs to come and see you
The environment is always upbeat and nice, the staff is informative and helps you get what you need done aswell as another form of transportation if your car is being fixed. Lance always has the best attitude and great customer service.
I had a great experience at Rick Hendrick with Arianna , she was very outgoing & kept me in a great mood while I was there. Arianna is very soft spoken, polite and listened patiently to what car Im looking for. It was a good experience over there.
One of the worst car buying experiences I have had to date and not because I didnt drive away with a new car Im not blaming them for my bad credit. However as a customer service representative also in sales , I treat everyone the same rather Im closing a deal or not. We were treated with complete disrespect. I really wanted to do business with this establishment.Its sad that I wasnt treated with the same respect as the high rollers you cant buy loyalty.
Best damn car dealership I’ve been to! It was super easy and Lance helped me have my car serviced . We absolutely love it. Would highly recommend this location to anyone looking for a new car!
Demarcus Copelands warm smile greeted me! He made my day so much better. I was surprised that he had just started working here and he had so much knowledge involving these cars. Thank you so much for your kindness
I had the BEST experience in the service department. Lance Chapin helped me find the correct service for my Dodge Ram 1500 in a timely manner and gave a great price for the service. Would highly recommend asking for him when coming in for service.
I walked in and was immediately greeted by DeMarcus Copeland. I explained I was looking for a car for my son and he gave me safe options for a student driver. DeMarcus was kind and patient on helping me find the right one. He had great customer service and I would definitely recommend.
I was stranded with my car in Alpharetta over 600 miles from home and Ashton Faircloth was so incredibly helpful. He got my car in short notice and was able to get a tech to diagnose and fix the issue same day. I believe the tech’s name is Sean and he was so knowledgeable and quick to fix the issue! So grateful to have been served by them! TOTALLY RECOMMEND!
Great Dealership with a wonderful service department. Katey Sages really took care of my car for me. All work was done in a timely manner with no hick-ups
Sharon Hester I had a truly great experience purchasing a vehicle with Sharon Hester. She made my Wife and I feel very comfortable all through our purchase! She rocks!
Lamonte is an amazing help. He’s very efficient, professional and knowledgeable about the business. I recommended him and this business. Happy I choose this place and they appointed me to him. Best choice ever!!!
Rashad T. and the rest of the team at Jeep were fantastic! They worked with me and helped me find the perfect car for me. No pushing or pressuring and open to negotiations. Couldn’t have asked for a better experience. Rashad you’re awesome!!!
I bought my car January 28th, 2022 Dodge Charger 2021 the car is perfect, but definitely false promise made. First one, my salesman Brandon and financer Allen stated the car came with tent but it honestly didnt look like it so they said I would get a check for $350 for tent. That never happened. Also, I never received my financing paper work. I couldve sworn they told me my note would be $518.23 but when i received the paper work it was $100 more. One star for having the car, and one star for it actually working
When my vacation was interrupted by a minor service issue, I ended up at Hendrick CDJR. Katey Sages was warm, welcoming, accommodating, and informative. She took wonderful care of my concerns and made sure my family was more than comfortable while we waited for a seemingly simple fix. If you find yourself at Hendrick CDJR, make sure you find Katey, she’ll take great care of you!!
Brady Sullivan was so great! Even when we thought it wasn’t possible he made it happen! I love it here! If you guys are looking for a Jeep come see Brady! He’ll get you right!
I have been coming to this dealership for 4 years now and Sha’ron Hester has always taken great care of me. She is patient and very friendly also she going to do her best to work with what you have.
UPDATE, 4/7/2022: do NOT purchase a vehicle from this dealer. They’re incompetent, predatory, and still withholding my ability to register my car. 3 weeks ago the dealer was alerted that the documents they sent my local tax office were rejected, yet they have not addressed this. I am currently on my 3rd temporary tag because they have failed to provide the correct registration documents since November 23, 2021. How is it possible that I am legally not able to drive a car I purchased over 4 months ago, all because the dealer I purchased the car from is too stupid and shady to send the correct documents to the government? The BEST thing about this situation is that I told them I would rather handle the registration process for my car, but they told me verbatim “oh we process hundreds of out-of-state registration a week with no problem”.Jon was awesome! Best sales person, caring, very focused on giving the best customer experience.3 stars solely because of Jon, otherwise 1 star. There were so many weird things going on - at least 8 different employees contacted my family over 20 times introducing themselves but not actually doing anything; I spent 6+ hours at the dealership over two visits (barely any other customers there) and I told them multiple times that I didn’t have time to wait around and was hungry, yet whenever I was told someone was going to “get” the next person I needed to talk to, I would sit for another 25 min while watching the person I needed to speak with hanging out and making jobs with other employees; I was never told the price, and assuming the price on the website was correct, but when I went to negotiate since the car had been on the lot for 45 days, was told that the absolute lowest the dealership could do was $1,200 more than the price online.Maybe this is how the buying a used car process works, but I’m definitely never using a dealership to purchase a car again.
Sharon Hester is amazing! I drove 6 hours round trip for an exceptional experience in buying a new truck. Sharon will be my first call when I am buying my next vehicle. She made the usual hassle into a Rock Star experience.
Used Buyers Beware!I will start out by saying, these guys are super friendly, but now I will chalk it up to typical used car salesmen. They seem to have a great team culture and no doubt they work well together. As a customer, that is the where the positive customer experience falls off a cliff. They will make every promise they can to get you to sign the papers and drive off the lot, and they will never honor a single thing they say. I made many attempts to reach them over 9-months and have waited to write this review to provide them ample time to make good on their commitments, but they no longer return calls.I bought a fully loaded, top of the line 2018 Jeep Wrangler Rubicon from here in October 2021. Due to the used car market, I went in with the full intention and expectation to pay full dealer price on the vehicle. When I went to take possession, the driver side tail light was broken, the UConnect screen was delaminating, and the car was FILTHY. Donny Wilson, the Used Vehicle Sales Manager, put in writing that they would replace the tail light and the screen at their cost, and after 9-months, they have yet to make good on these commitments.In April 2022, without any other options, I sent an email to Steve Ostrovich, the Dealership General Manager, who also never responded.Lessons learned, never take possession of a large purchase without having everything completely in order.Rick Hendrick of Duluth will do anything they can to get your money and then they could care less about anything else. Good luck to anyone who shops here.
My second experience with Rick Hendrix has been perfect my guy Brady is the best salesman there you would think he worked at chick Fila a all his life !!! Thanks for the great car and your patience
Me and my fiancé got our brand new Dodge Charger pitch black, we were so glad to have such and amazing team help us get to where we needed to be Thank you so much Ari (salesperson) Brady (sales! Sam (financing) McDaniel (Manager)
If you’re looking for a car, definite go see Sharon Hester! She was patient with me and made sure that I left with the best option possible. Best car dealership experience to date.
My advisor for todays vist is Eric Chavez and he was very helpful and made it possible for me to come in the same day. He also recommended me a program for oil change and explained it to me and it’s worth it!! Thank you Eric
Rashad was very professional. He was very knowledgeable about the vehicle we were interested in purchasing. His pleasant, friendly personality made conversing with him pleasurable.
I received the most horrible service today and a total waste of my time! I made an appt for a recall on the last visit for today @ 8am. The recall was for a software update and after 5hrs after went and checked to see the status I was told that my vehicle hadnt even been looked at. So, I have wasted over a half of day pay from work because they couldnt get a hold of the service tech/manager that was in meetings all day and wouldnt respond to his own team. Recall still needs to be addressed and Im out of over a half of day of work when it should have been 2hrs at the most. No apologies or any reconciliation offered.
Eric Chavez is one of the best advisors I’ve worked with at rick hendricks DJCR. He’s super helpful and reliable. My vehicle was fixed the first time it came in and the price wasn’t bad at all. 💯💯
Always great service on our Jeep. Our Service manager, Lance Chapin, has always been the nicest and upfront with what we need to do on our older model Wrangler. He helps keep it in tip top shape.
Nay Kim was excellent. We had a great experience and she helped in every way possible and very polite and professional*** make sure you ask for Nay !! She will take great care of you!
Danny Whang was incredibly helpful during our family’s car purchase experience. He was very insightful to our needs and we felt confident with our purchase because of his expertise!!
Arianna Frank was extremely helpful when it come to my decision on the car I was getting she was very detailed ,personable And brilliant I will definitely be sending people to your way and I hope your managers know much of a great sales man that you are.
Jon was wonderful! So educational and helpful throughout the entire process. Steve and Taylor were also super great. They made everything seamless.
Always work with Lance Chapman when I need to bring my company cars in for repairs. Hes fast, friendly, and keeps in touch to know what the status of my vehicles are. He makes repairs at Rick Hendrick stress free.
Bobby Reese is an excellent service advisor hes always there to help with every need. And he keeps you updated on whats going on with your vehicle. He treats you like family. 💯 💯 💯 💯
Lance Chapman always takes great care to explain the service and doesn’t pressure me to buy things I don’t need. He goes out of his way to make sure my car is done quickly and correctly.
I had the pleasure of dealing with Ashton Faircloth on my most recent visit to the service department. Ashton was very friendly and helpful throughout the entire process thank you Ashton and the rest of the Hendrick team!
Hi! Thank you to Mr. DeMarcus for his exceptional service today! I came in looking to purchase a car in the future and he has provided all the information I needed. Again thank you so much :)
This dealership is full of CROOKS, they don’t fix your vehicle and then pretend they don’t know or remember you coming in. My AC went out in August right before it got too cold to need it and they charged me almost 1000.00 to not fix it, just for it to not be working once the weather warmed up. Now they act like they don’t know who spoke to me and refused to fix it unless I paid for them to re diagnose, put die in it and then fix whatever they find is wrong.They told me yesterday it was a warranty on the repair but now they said no one told me that.When in first purchase the vehicle from the scammers they didn’t tell me there was corrosion underneath and there was a lot of work that needed to be done to it. They refused to fix it bc the warranty was Canadian bc that’s where they shipped the vehicle and they couldn’t honor it. Once they realized they had to fix it they cut a wire and didn’t say anything until the truck broke down in the middle of the street when we pulled out.This is the worst dealership in Georgia and I wouldn’t recommend anyone to go here for anything.
This dealership gets it. I was hanging out so comfortably in the wait area that my car was ready and I didnt even notice. Staff is phenomenal. Everyone has good jokes. The lot had some nice whips. Mean Jeep Gladiator sitting on some big boys. The service advisor Montae is that boy. If he helps you out, take advantage. Ask him about what he drives, he got some toys. But nah, everybody here is tight. I appreciate yall keeping Chally on the road runnin smooth! Mad Love!
Couldn’t be happier with the service provided. Montae was very professional and knowledgeable. He made sure the process was smooth and simple. I highly recommend this dealership.
Katey Sages is an absolutely amazing asset to your team! Black challenger broke down and she was very clear and concise with what I needed and it cost me much less than I expected as well! See Katey for all your service needs!
Angel Ferreira was very helpful to me and my brother on helping us get a company truck.very pleased and highly recommend him
Brady was a great help! Got us into a car we loved and was very nice and personable. Would recommend him to anyone!
Mr. Lamonte Willams was very punctual educated and simply on point. Top tier customer service! As long as he is working in the service department I will continue to come and give your company my Bussiness. I appreciate the communication and overal experience! Thank you so much again
Bobby was very helpful, he checked on me due to the service being backed up. Told me he would get me taken care of asap & if I had any questions or concerns don’t hesitate to ask. Great service
Lance always provides A1 customer service! I have recommended several people to go to Rick Hendrick CDJR for their service needs and they all rave about their experiences with Lance. Thank you so much!!!
Great buying experience. My salesman, Brady Sullivan, was very knowledgeable and had great customer service. Will definitely revisit when buying my next vehicle!
I dealt with Eric Chavez and he absolutely exceeded expectations as far as customer service and how quickly they would be able to get the part for my truck, delivered and installed, I was able to pick up the mirror glass and be on my way next day. Big ups to the team!
Had to pleasure to work with Brady S. And he sold me a brand new Gladiator Mojave with 3 hours of visiting. EXACTLY how I wanted everything. It’s will be delivered in 2 weeks. Thanks Brady, you’re the man!! 0lllllll0
My husband and i have been seeing Lance Chapman for our service needs for years and could not be happier. every time we deal with him is more pleasant than the last, professional and honest.
Shopping for a car isn’t the easiest thing at all but Justin Woods is PHENOMENAL! He is kind, patient, and very knowledgeable of the cars and the process for purchasing. I would recommend Rick Hedrick in Duluth for all your car concerns. Just ask for Justin!!
We had the best experience with Sharon Hester!! Highly recommend her to everyone!!! This will be the only place I come to get my cars!! Thank you so much Sharon for making this experience excellent!!!
This place is great to work with! I had an amazing experience with the service department. The team made everything super easy and they were quick to answer any questions and help! I’d recommend their service team to anyone!
Katey Sages was my service advisor when I brought my vehicle in and she was responsive to my concerns and ensured that things went smoothly. Thanks for the awesome service Katey!
Sharon Hester she is a great sales person I had a very good experience with her she treated me with a respect she did everything to understand me and work with me even Though I have an accent Thank you Sharon keep doing the good work God bless your job
Horrible customer service. Called them 3 separate times to make sure the truck I was interested in was still available. I called once the day before I went to the dealership and TWICE an hour before I went in. They told me the truck was still available for my 2pm appointment. I get to the dealership and the truck is not available. No respect for people’s time. Would not recommend.
Brady was very helpful with our purchase of our first family car! Super fast and easy to work with! A great experience i highly recommend!! Ask for Brady!
Gerardo Hernandez provided us with the best customer service. He went above and beyond! He made us feel more at ease with the process.
Rashad Tarr was the best car salesman I have ever bought from. He was so patient and kind to us. It was such a pleasure to buy from him.
Angel fereira did a great job. He really was a big help great personality definitely ask for him to get you in that brand new car of your dreams.
DeMarcus Copeland is an extraordinary person he was very helpful and patient with me and answered all of my questions about trading my car in . His customer service skills are unmatched.
Sharon Hester was the best. She made the process seamless and quick. I seriously recommend coming out to see her. SHE’S AWESOME!!!!
John best salesman they have here. He is honest and works very hard for his customers.Service dept needs many improvements. I was sold a maintenance plan that now Im being by service dept they wont honor because its a vw. Didnt you know it was a vw when they sold me maintenance plan. Says they cant work vw because they dont have the products to or is that really it. 🤔 so now vw needs maintenance and im being told by service I need to take vw dealer. Dont take your car here for maintenance and dont buy the maintenance plan either.
Thanks Brady for making the process smooth!! He gave in-depth details about the vehicle. Very patient and cleared all our questions. Also, Thanks to steve for making this purchase to happen!
Love this place! They always treat me like family. Added another work truck to my fleet. Jon and Allan were the best! Make sure you ask for Jon P!
I have had nothing it great experiences with this location. From the sales point with Jaquez to the servicing department! Matt and Montae have always made sure to get me right. I had a slow leak in my tire and they were able to get me in right away when I expressed that I was pressed for time! If you’d like a great experience and less stress, make sure to see them all!
Our Client Advisor was Angel Fereira.He was extremely patient, knowledgeable, and very helpful in order to fulfill all of our needs and wants. He went above and beyond to help us find the right vehicle for us, after a few hours of deliberation and searching we were successful, all thanks to Angel and the rick hendrick family. Thank you!!!
Sharon Hester was our salesperson and she was awesome. She got us where we needed be and wanted as far as our purchase. Most definitely ask for her.
Excellent service fun Rashad Tarr. Helped navigate a car order for the new 4xE hybrid. The good part was colored flares was an Upton on the newer year delivered but he caught it and it was on my build! Very happy with this second door set wrangler hybrid
We have had 2 issues recently with our 2017 pacifica and did not have good service at the mall of ga. I went to Rick Hendrick and it was a huge difference in service. Lance helped us throughout the entire process and went Above and Beyond to make sure everything went smoothly. We will continue to work with Lance and Rick Hendrick moving forward even though mall of ga chrysler is a lot closer.
Lance was a great service tech, i came in with a problem and instead of making us feel like there was nothing to be done he went above and beyond to address my concerns. I will definitely be back. Thank you !
Eric in the service department is very compassionate and great problem-solver for any customer that walks through the doors here. Great guy providing excellent service! 5+ star review from me!
Had a great easy transition getting my oil change with Bobby. He game me great info on my 2020 Dodge Durango. Here at Ricks Hendricks dodge keep ram.
Since day one Rashad Tarr have help my family and I with our selling of our Ram 1500 and help us to buy a new Ram 2022. No hesitation or buts always with a smile and great costumer service. Thank you Rashad you our Rick Hendrick #1 salesman.
I’ve never worked with a more dedicated team of individuals to make the impossible happen! Josie, Angel, Isiah, and Justin moved mountains to make sure I left with the exact vehicle I came for. Expected a stressful time and left feeling full of joy! I’ll see you guys in a few years when I’m ready for another ride!
Terrible service. My Jeep Grand Cherokee had an oil change service and today it is June 3rd and they tell me that for 2 more weeks there are appointments and worst of all with a workshop without vehicles. all with phones in their hands and no one can provide the service.
Sharon Hester is the sales person ever!!! She was so polite, friendly, honest, patient, understanding and professional. I recommend everyone come here if you’re looking for a trade in.
I had my vehicle in for service recently and Ashton Faircloth helped me out. Was very helpful, kind, and knowledgeable. Thank you Ashton and the rest of the hendrick team for all yogur help. I will be back for all future car needs!
We had to have work done on our Jeep and Katey was there to help us every step of the way. She was super helpful and we will definitely be back!
There was a guy name Montae in the service dept and I had never seen him before. But he was quick to help me get checked in he walked me through a few things and his personality and customer service were great. Thanks for the Help Montae
I went to this dealership and spoke with demarcus copeland regarding on getting a new vehicle for my family! He was very attentive and answered all of my questions! He made the looking and decision making easier than baking a cake!!! He needs a raise! Thank you again you for everything! I will certainly buy my vehicle here once we make a decision!
Great place! Fast and efficient service! Katey Sages was so polite and friendly. I will be sure to keep yall in mind for my next servicing!
If visiting The Rick Hendrick service dept, you will want to find Lance Chapin. He is always able to find the flexibility to get our cars seen without an appointment in tough situations!
Rashad Tarr- One of the nicest salesmen I’ve worked with. Very patient and understanding and upbeat. He put me in my dream car. Couldn’t ask for better service.
Jaques took care of us since we walked into the shop! Very gentle, professional and kind. He answered all of our inquiries very wisely. We couldnt ask for more!
Working with Lance in the Service center was nothing short of pleasant and amazing. He kept me informed and worked promptly to assist me while servicing my vehicle.
We had Brady Sullivan help us out here and we was a pleasure working with him. He was very helpful and personable. Make sure to ask for Brady!!
Customer Service in the service department is great! Ashton Faircloth was very knowledgeable and friendly. Definitely recommend for any of your vehicle service needs!
Friendly and informative staff. Especially Rashad, he was great. From start to finish he always was helpful and gave me great options to choose from. Thanks again Rashad!
Josie was absolutely AMAZING!!!! Did everything she could to get the deal done. The whole team at this location was very friendly and worked with us to get into the right vehicle
Lance is one of the most Honset and profisional service advisors I have dealt with. My Dodge was there for more than a month for a warranty part/repair. Kept me updated through out the process.
Katey helped me during my visit to Rick Hendrick Jeep of Duluth. She was extremely friendly and very knowledgeable. Everyone here at this location is wonderful and I will continue to visit!
I COMMUNICATED WITH ONE OF YOUR PROFESSIONAL SERVICE WORKER ABOUT MY AUTO, A 2014 CHEVY MALIBU SHE WAS VERY PROFESSIONAL AND VERY CONCERNED ABOUT THE SAFETY OF MY VEHICLE, HER NAME IS ALESHA KINCADE I LIKE HOW SHE TALK TO ME WITH GREAT RESPECT WHEN I TOLD HER ABOJT MY VEHICLE SHE GARRANTED THAT DORGE I WOULD NOT REGRET BRINGING MY AUTO TO DORGE AND JEEP SERVICE and when someone gargantuan something and explain to me about what is wrong with my auto , I will be glad to bring my auto there and also tell my friends too. Aleshia Kincade is the kind of service professional I love to talk to about my auto
Excellent experience every visit. Service representative, Montae, goes above and beyond for his customers. Hes as professional, thorough, and efficient as they come.
Ashton Faircloth was a great service advisor. I didn’t buy my 2021 Ram 2500 here but the dealership is close to my house and the service was 5 stars .
I normally don’t leave reviews but I came in looking for a new Jeep and the salesman Demarcus was so kind and had so much knowledge about the truck. I DEFINITELY will be back to purchase!!!
Had a great experience purchasing my new car @jimhendicks. Janice Curry was a great help with everything and I would recommend her for anyone trying to purchase any new Dodge.
Katey is the only reason i bought a car - her experience and expertise really shines. she is a great asset to this company!!! five stars
10/10 service! Katey Sages was extremely helpful and was able to answer all my questions! She got me in and out! Would definitely recommend!
Bobby is the greatest ! Great Customer service, Answers all my questions, and I’m a female who knows nothing about anything car-parts related, and he explains everything for me! Always make my appointments with him!
Total reviews rating 4.6
199 Reviews for Rick Hendrick Chrysler Dodge Jeep RAM Duluth 2023:
Review №1
2022-05-27I purchased a 2022 ram 1500. Josie Lora-Andrews was my salesperson. She was great. Very informative with an incredible disposition. Ive bought many vehicles but she made the experience the most enjoyable and stress free. It was a very efficient process.
Review №2
2022-02-20Great experience from start to finish! I was in the market for a 2022 Ram 1500 Laramie GT but wasnt available in any dealer inventory. The staff at Rick Hendrick helped me place my custom order for the build. It took little over 2 months for the truck to be built and delivered which is quicker than I expected especially during vehicle and parts shortage! I want to specially thank Gerardo Hernandez and Erick Nunez for all there help during the purchase. They made the process quick and easy. Highly recommend checking them out with your next vehicle purchase.
Review №3
2022-04-01We had an amazing experience buying our first car with Angel Fereira, he helped us find the perfect car to meet our needs and made it possible for us to walk out the dealership with a Jeep Compass 2018, with really great monthly payments, i am really thankful that we went through this process with him, it couldn’t have been better! Great customer service, efficient and fast process. I would definitely come back to him for any future purchase and will recommend to all of my friends and family. I didn’t know that could buy my dream car until i knew him! 100% recommended and 5+ stars!! ⭐️⭐️⭐️⭐️⭐️
Review №4
2022-06-15I came in to get my Charger serviced last week and I received wonderful service from Ashton. I worked with him before on my car. He is very professional and the reason I visit the Duluth Dodge. Keep up the great work Ashton. Having great customer service and a great attitude will keep me coming back.Isaiah the salesman I worked with has a great attitude and hard work ethic. He answered all my questions and have been monumental in my decision to Buy a car at Duluth location. Great services, and great people.
Review №5
2022-06-18Nick, our sales consultant was awesome. He was very knowledgeable and walked us through the buying and trading process. Would highly recommend Rick Hendricks and Nick singh. Very happy with our new 2022 Jeep Wrangler purchase.
Review №6
2021-11-26I had a wonderful experience here, Jeff was a great sales person. He helped made my first time purchasing a car 10x more easier. He kept me updated throughout the entire time and communicated via text. 10/10
Review №7
2022-04-11The whole experience of buying my car here with Angel Fereira was amazing from beginning to end. The staff is super helpful and friendly, they give you all the information you need and they make everything possible for you to get a good deal on your dream car. I 100% recommend Angel Fereira and this location as well.
Review №8
2022-01-19We have worked with Todd and Sharon for the last few years now. They go above and beyond to help get us the best deal and always get us the right vehicle and make sure we are happy with our purchase. We will continue to return here for future purchases.
Review №9
2021-11-22BEWARE! PLEASE READ! My son and I went to Rick Hendrick Chrysler Jeep located at 2473 Pleasant Hill Road on September 29 to purchase a Dodge Durango. After spending many hours there with Michael Chang (later told no longer working there), we were told by the finance manager McDaniel that we were approved with 0% financing as we requested. As we were discussing whether the monthly payments were feasible, he took the cash down payment from off the table and had us sign the documents. After business hours and finally signing documents, we were given the keys to the vehicle and allowed to leave, thinking we were now owners of a new vehicle. We were told we would get the paperwork later as a flash in the mail. We were also called and told to leave a 5-star review in exchange for $100 gift card in the mail (never received).To our surprise, however, we received a letter in the mail from Capital One, over a month later, stating that we were denied. No one ever informed us that we had not been approved, though they later admitted they knew on September 29 (before we left).When my son returned on November 9 to return the car and pick up the down payment he left, the sales director, Steven Ostrovich, ignored him for hours then tried to force him to sign new documents with a much higher interest rate. When my son declined, he refused to give him the down payment back, he and Allan Magellas had another employee named Will Hawthorne block him in and called the police. He was cited for trespassing, though he was the one called in to return the car and get his money and made to return the keys by the police.We also later found out that our credit had been run multiple times, making offers to different finance companies, causing both of our credit scores to drop. When I had called before going to the dealership, I had inquired about the zero percent interest deal that Chrysler was offering. I was assured that with good credit (which I had prior to them making it drop), I would qualify. BEWARE OF THIS DEALERSHIP! ILLEGAL ACTIVITY DONE!
Review №10
2022-02-25Polite and professional staff. Matt was fantastic and very helpful. He explained everything to me and did not make things confusing. The work was completed on my car in a timely fashion and at a very competitive price. Thank you so much and I would recommend Rick Hendrick to get work done on all your vehicles.