Online care
Yes
Ridgeview Institute in Smyrna
Categories
Location on the map
Smyrna, Cobb County, Georgia, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 844-350-8800
Site: http://www.ridgeviewinstitute.com/
Site: http://www.ridgeviewinstitute.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Ridgeview Institute in other cities:
Comments (199)
I work in a Medical Facility and have a lot of high connections. I say that to say my daughter was admitted here today due to the fact this was the only facility near us who could accept her at the time. My daughter is an introvert and often to herself so any issues shouldnt arise from her.Im not liking these reviews and If I find out that my 16 yr old daughter is getting mistreated, I will be dealing with the higher echelon swiftly and justly. However if the experience goes well on the other hand I will give credit where credit is due. More tbd.
If I could take stars away I would. This has to be one of the most unprofessionally ran places I’ve ever encountered. Our child was there for 7 days and it took them 2 days before they met with a therapist or a doctor. According to them (they are Trans and go by pronoun “They”) they were mis-gendered on several occasions - even after asking several times to be referred to correctly. They even mentioned one of the nurses laughed them off and walked away. The staff also refused to provide bandages and aid for healing scars where they tried to cut themselves.They also shared that the initial discussion with the doctor on day 2 was the only day within 7 days that theyd spoken to anyone - other than the discharge nurse on day 7 - even after inquiring several times about when they’d be speaking to a therapist or anyone about their condition, what got them there and what could treatment could possibly help following discharge.“Treatment plans” only consist of the patient completing a form telling the hospital what they think their treatment should be. The lack of real rehabilitation that takes place here sis extremely concerning and I’d be curious to know the patient return rate, as I’d imagine it to be high.When calling to get their medical records transferred to the new facility in which they’ll be getting their continued treatment, NO ONE at the facility could figure who to transfer us to for help. We spoke to 7 different people and we’re transferred back and forth to the same people over and over. The staff has been rude, curt and completely not helpful to family members who only want to ensure the best care for their loved ones.Our child shared similar and worst examples of poor treatment they received and witnessed during their stay as well. For example, a patient was able to slap 3 other patients before the staff stepped in to remove the patient from the low-risk cottage (one has to question how they ended up in that cottage to begin with). Additionally, another patient attempted to hang themselves with the telephone cord while a nurse tech watched and the other patients had to beg them to help the guy.REAL oversight and a full review of the experiences these patients have here must be done. Regardless of someones condition, they shouldn’t be dismissed, ignored, laughed at or mistreated by staff who are being paid to be part of their rehabilitation.
Ridgeview is a place I highly recommend for anyone regardless of the age or background. They helped me to find out who I was after years of not knowing. They helped develop my confidence again. I may have responded a little harsh to the treatment at times but, with the little time they had. Its a great place with a lot of great people.
Id like to start this review with my background i have bipolar one and have been to 8 facilities since i was 13. i am now 21. I have never left a ill review of any other facility. This hospital was a NIGHTMARE. i checked myself in.point #1 - I have hypermises and throw up 15-20 times a day without my zofran. I am prescribed to take it 3 times a day by my obgyn. I was throwing up frequently and only recieved one dose of my zofran but only after i threw up in a incovienet place. despite me being 6 months along and lethargic i was never able to lay down despite asking multiple times.point #2 - with my current situation i heavily needed social worker resources and assistance. I saw my social worker once !! only at discharge ! This has never happend in another facilitypoint #3 - i witnessed a female crying in pain from a prexisting condition that they were not treating properly. They would not allow her to lie down in her room and left her to scream and cry in pain in front of 15 other patients. The other paitents had enough and called her mom and luckily she was able to get her out. I had the girls number and she spent 3 days in hospital due to lack of maintence for her condition.Point #4 - the food was unedible. i rarely say that. I recieved no condiments because of a issue on the childrens unit. We had burger just dry patty and bun it was terrible. I lost 4lbs in 5 days due to vomiting and the food not being edible.point #5 we had 1-2 groups a day ! every other facility is 4-6. When i made a verbal complaint i was told it was due to covid. If that is the case why is ridgeview the only one with such a lack of groups currently. So we were left to just sit in day room bored out of our minds. Honesltly glorfied babysitting no actual therapy.The only employes there that was good were Toi T and Mrs.D they went above and beyond what was asked of them. Toi was the only reason i left the hospital with resources not my own social worker.This place is full of excuses not answers.PLEASE DO NOT GO HERE IF YOU HAVE A CHOICE. GET THE HELP YOU NEED BUT YOU WONT FIND IT HERE.
I cannot say enough good things about Ridgeview!! It literally saved my life. I received the best care imaginable. I went through detox and was in the Recovery Residence. The programs they offer are life changing. The staff is amazing and I would highly recommend it to anyone seeking sobriety.
I absolutely do not recommend the day hospital PHP or IOP programs. The one decent therapist is Treva, so request her group if you decide to do the program. I had serious issues with three of the psychiatrists.. dangerous, unethical, and uncaring attitudes. Bianca is awful. Gus tries hard but is ineffective. Dr. Marys first visit with me happened before she reviewed my chart. She didnt even have my chart in the room with her. Dr. Nkwocha prescribed me stimulants right after I told him I have a 10 year history of abusing stimulants. Dr. Weichbrodt had me cold-turkey quit medications that resulted in severe withdrawals. So dangerous.Im still fighting 3+ months later to get my $800 overpayment back from their incompetent billing department. My insurance company at this point has instructed me to dispute the original charge on my credit card, which I will be forced to do after being patient and waiting. The facilities are terrible with extremely hot rooms or extremely cold rooms. Dont touch the coffee.. there are roaches throughout the cabinets. Outdated Covid procedures. The cafeteria is decent and I did enjoy the lunches. Very poor experience overall. I regret the 7 weeks I spent there and the $11k paid. Find someplace else if you can.
This place is actually very good (despite the other reviews). Intake sucks.... hands down and no defending it. Plan on waiting for hours to be admitted. However, the staff make the experience worth while. They do ACTUALLY care. This was a positive place for me. I hope it is for anyone else who chooses it.
I called and Cocoa refused to let me speak and kept answering a question no one was asking. I was asking how I could check on my child and she kept telling me I couldn’t visit due to COVID. When I tried I reask my question for the third time, she told me if I wasn’t going to be nice, she wasn’t going to help me. I was just reasking my question with no attitude. She told me either I act right or she won’t tell me anything about my child and she’s about to get off and the person who comes in after her “isn’t nearly as nice”. I never got an answer. She did tell me when I could drop stuff off but then when I got there she was walking around hollering about how she needed to leave because her brother was just shot in the head. She kept walking around restating that but not leaving. She is probably the most unprofessional, comical, caricature of a front desk person I have ever met.Eta: my child said the food was awful. They have no activities and just sit in a room all day. They don’t provide journals and decide to hold you for however long they choose without reason or treatment plan. It wasn’t the worst place but definitely kind of pointless.
I picked up my son yesterday and they had no record of his property, including his cellphone and some jewelry roughly estimating $700-$800 worth of belongings. I checked the hospital and his property was signed out and my son saw it in transport from the hospital to ridgeview. Now, its just gone. They didnt give him a receipt for that property and are saying they didnt receive it. He is 16 and never been to a place like Ridgeview. I talked to someone there and he said he would investigate and have not heard back.There is more to it than just the missing property, but I just want his stuff back or replaced so I can sever ties with this facility.
When I was inpatient. The people there were very nice and caring. However, when I was discharged. There was not a proper aftercare plan set for me. The place I was told or referred to was very rude and was not taking new patients. Plus, the prescription wasnt readable so the pharmacy couldnt fill it. So, with being on meds for a week and then right back off because I had no way of getting any. I felt lost. I started having panic attacks and suicidal thoughts. I ended up calling the crisis hotline and they helped me. Luckily with there help. I found psychiatric help. I have to go through a process but at least they will help me get my meds and counseling. With me already vulnerable. I shouldnt have had to go through that.
This place has drastically changed for the worse. My Doctors(Nacwatcha) didn’t listen, zi missed most of my kidney disease meds, there. was a woman with a broken pelvis and detoxing off alcohol who was receiving nothing, a lady with colon cancer which left her with a small intestine that’s bag connecred and she couldn’t eat most things she was given, and the diabetic woman who seemed wet brained along with diabetes was slotting by the cakes just q eating them until I made them .NO ONE WAS GETTING THE HELP THEY NEEDED! I was supposed to discharge Friday but. was willing to do their last minute plant to stay all weekend and then go to Residence and Woman’s PHP for a week with financial help. Finance lady came to see me, no financial help and was told I basically had to pay 8,000.99 before they would consider sending me there. I told my doctor and he discharged me with promise to help me find the resources I needed. My Case Manager, Larry said that’s insane and I’m going to talk to her and we will fix this. He came back and said they were working on it but I could go to Residential that night to be safe and then start womens program and they’d keep working on it but no guarantees. Great, more indecisiveness which kicked bad anxiety in. AGAIN i agreed. I was supposed to go up there after dinner but nothing happened. Nurses had no orders, they wouldn’t call page or Residence(not their job). So I had to Call Ridgeview within Ridgeview to get to residence!!! Thankfully got some truth from Erica who’s amazing and should be in charge!. She told me no one mentioned anything about me coming to her and everyone was gone. Stay if I was to pay an extra 700.00 a night with little help. I still haven’t heard a peep from the cheerleaders encouraging me to stay but then not following through. The coup de gras was the Alumni director I’ve known for years and years wouldn’t give me the Zoom code to get back into my aftercare until I went and did some work. The paradox is your own center can’t follow through. to help me get help. I’ve been to RVI a lot. The could build a wing with all the money we’ve spent. Ski this place and go to Subshibe in Alpharetta.
I cannot thanks enough to Ridge View for all the help I received in a very difficult time of my life. I was in the Intensive Outpatient Program (IOP) and I was eager to go every morning for the five weeks I participated. They gave me the tools for my recovery and I can say that it works as long as I do my part. Therapy is for everybody!!
I was discharged from ridgeview early. i am 18 years old and put myself in for my anxiety and depression. i was treated like a DOG. so we’re all of my new friends in this facility. the doctors don’t care. they show up for about 5 minutes a day and leave. IF THEY EVEN COME. they put you on a new medication and walk out. the place is more traumatizing than anything. you’re sleeping on tumbiling matt’s. the food was old. the staff would argue with eachother. there was a severe autistic girl that the staff refused to care for and the patients had to. there’s no one on one therapy just group. you have to ask to find out about discharge. you are told when you can do anything. there are no journales given. you just sit arounf all day and think. coming out of this place made me so traumatized.
Treat em, and street em...bedside manner be damned. Guard your vulnerable, aging parents well, because this place wont! What kind of doctor sends a psychotic patient with dementia for care to a hospital for a brain scan and uti treatment, then walks away from their care? These doctors do! Then, the medical hospital removes the 1013 diagnosis so the patient cannot be transported back to the psychiatric hospital for med adjustment. And, when you beg the psych doctor for help and guidance, you are informed that your aging parent with dementia and psychosis is no longer her patient, but they can walk in of their own volition to be assessed, and if a bed is available, might be admitted. Our health system is so broken and families with aging parents have very little recourse. This place is animalistic! My dogs get better treatment!
My fiancé was admitted today, i called to see if i could visit since the hospital he was previously at said i could but i was told visitation isn’t available right now. i then asked if i could speak to him on the phone and was told i need a patient ID number. how do i get that you ask? from the patient. how am i supposed to get the ID number from the patient if i’m not allowed to talk to him or see him? make it make sense!
Ridgeview is a great place to rehab from addiction. I came to RVI lost and I will be leaving soon happy, healthy and in a better place. Dr Lee provides his patients with a complete understanding of addiction. Pay attention to him as he has many years of treating addiction. The therapist are excellent as well. They provide a great structure to get you healthy. Both PHP and IOP programs are excellent. If you need help, come to Ridgeview. I look forward to becoming an alumni member.
My fourteen-year-old has been sent to Ridgeview twice. The first time the only clinical care was to increase her meds and send her home. The second time they lost her for three hours after transport leaving my family, transport, and the previous hospital calling repeatedly for them to find her. She was set to discharge five days later, cold with no continuum of care for services except the name of a walk-in clinic. The lead therapist Rebecca (the last name refused) was rude, speaking over us loudly and refusing to address any concerns about proper treatment planning, SAFETY planning, or discharge planning. It was simplified to the fact that my child was no longer billable. Over half a dozen times I requested a patient Bill of Rights to help navigate the level of care that was obligatory -- this was never provided and ultimately denied. Our family was treated with what can only be described as prejudice. No family should have to fight for proper mental health care for a child. And the licensed staff should pour their energy into effectively supporting the childs treatment instead of aggressively dismissing and berating families.
Very little communication- uncaring staff- Doctor Paul iis ncompetent. Would not send my child here again if 8 have a choice.. I think he came out worse than he went in. What a joke! Not sure how they still have a license. My sons psychiatrist repeatedly tried to contact someone about his meds, and no calls were returned. His therapist tried to make contact. Same. Nothing. No calls back.
Wish I could give this place a 0. If you think you’re coming here for help you’re just going to come right back out even more traumatized. They don’t “help” you or give you therapy. Their therapy is playing bingo and just telling everyone your name and why you’re there. None of the workers want to help you, they’re rude, mean, unprofessional, and not polite. No matter how much respect you give, you will not receive it back. My life will not be the same ever since i was forced in there.
When in the trauma programme, it was brittle in its rigidity. The was no flexibility for social anxiety disorder or chronic health problems, as well as being utterly inhospitable to ADHD needs; there was an inability to follow the schedule, constantly late and switching between segments at will. I ended up leaving the programme because I was told that I had to get my -chronic- conditions fixed before they could help me. This was despite multiple efforts to explain that they are as controlled as they can be until medical science makes significant advances. The programme itself became a trauma.All that said, the therapists are decent people and have the best intentions. The institute itself is just a giant cluster of chaos.
I spent 3 Nites at Ridge view last Oct/Nov21.For my mental health- I WAS TOLD- I would be released in a couple of days SINCE I WASNT THERE TO DETOX!!! BECAUSE THEY DO NOT GET PAID PROMPTLY FOR PATIENTS only with mental issues!! Wow!!! I was in a Holding cell/room over 10hrs; COLD- no blankets, just a hard Chair! They even Kept my Personal blood pressure meter, O2 meter too..then 9 days in hospital with Bacterial pnuemonia! No HELP- NOT DUAL DIAGNOSIS!
Its pretty sad they will not allow minors in , the front desk old lady was rude and quality is very low and they are not understanding. They should allow the patients sibling to also visit. As the patient is seeing their sibling can help with their mental health.
If I could give negative stars …I would. After a year I have A LOT TO SAY!!! Came from the hospital and was not informed that I would be STAYING over at the facility. Sat in a holding room for 5 FREAKING HOURS!!! I was 3 months pregnant and all I got was a sandwich with turkey, packets of ketchup and mustard and a drink. When I was finally told I was staying for a couple of days I was freaking out because I had a 6 month old at home. No one cared that I was panicking. No one wanted to make sure I had my business handled. Only one night nurse cared that I only had one thing to eat in 10 hours. She left to buy me food because the kitchen ran out of food before I was officially admitted. The caretakers were callus and made fun of people openly. There were two that I really wanted to fight because they would talk to me very rudely and I did not accept it. One nurse even threaten to transfer me to the unit with those who were mentally ill because I didn’t want to go to music group therapy. Jan 2021 and 15+ were supposed to sit in a small living room reading, coloring, or watching tv til 8pm. Someone of had HOMICIDAL IDEATIONS!!!!! COVID!!!! And the NASTY FOOD!!! I couldn’t finish one plate. I am allergic to eggs and my plate had eggs almost every day. The only people who consistently cared were the other women I was in there with. Ridgeview did nothing for my mental health but make it worse. Literally scared to go to the hospital should they send me here again. The only reason I got out was because I had to play the game. Said whatever I needed to say to get out cause that place is hell. Also after I left, I received a call from a private number saying that I need to pay a bill for seeing my appointed psychiatrist that was already covered through Medicaid….very suspicious
I cannot understand why Kaiser Permanente would want to put their name on something associated unhealthy outcomes...and its not just this institute, its Riverdale, Marietta and Cobb facilities attached together. This place is not set up for detox at all! The 1st 4days theyll pile whatever pills down your stomach and tell you its for the symptoms, meanwhile, youre still sweating, hot & cold, runny nose & loose bowls. Never thought I would say something like this, but during the aches, pains, throwing up etc, 1person: Mr Odell....he understands somewhat and has compassion for all that enters. Helped tremendously mentally...but call Osha and the news channels because if a fire breaks out nobody knows where to go, NO signs that says exit and no access!
I would never wish this place on my worse enemy. Please, if you need help, DO NOT go here. They need to be shutdown. I will soon be seeking to form a class action law suit for the treatment in this facility.
The Place Is So Awful The Doctor Doesn’t know when you go home and the bed are uncomfortable and the staff will tell you to sit down and you will tell you to take a nap around 3:00 pm and Wake you up around the night to do you blood pressure and don’t go to the place it was a nightmare and also the staff are straight and the food was good
One year ago today I was taking to the ER and from there sent to Ridgeview Hospital. It was the worst week of my life. COVID was spreading and the staff did not wear their masks correctly! When they took vital signs they would not tell you the results. When passing out meds everyday the pills changed and they would not even tell some patients what they were taking. My Psychiatrist came to meet me after 10:00pm! Psychiatrist would meet patients in the common area breaking HIPPA laws. No privacy at all and they had 3 or four rooms in the back that could have been used. I had no sink water to wash my hands after going to the bathroom! I had to turn on the open shower and get splashed with water ever time. The tables we ate on were not sanitized. I would take paper towels and clean my area. We had no cleaning crew for two days the place was unclean! I did have a mental breakdown but I knew what was going on and staff treatment was terrible. My psychiatrist would only spend about 5 minutes with me. One time he got up and just left I was asking what I needed to do to get out. He was rude and got up and left me. I went after him and said I’m not done he said “No I’m done in a mean tone!” This place is the worst. I would not want a dog to get admitted to this hospital! Think families think twice before agreeing to admit your loved one here. I still have nightmares about this place. TERRIBLE!Holly
After experiencing treatment resistant depression for 2 1/2 years and finally in remission, I needed help with restarting my life again. Ridgeview institute gave me a place to feel safe to discuss what I had been through and explore how I would move forward. The counselors and staff were very helpful and the group therapy with other patients was engaging while being a safe place to share. I left the PHP and the IOP at Ridgeview Institute better than when I arrived. I highly recommend Ridgeview Institute to anyone with a mental health need.
BEWARE I WOULD NOT RECOMMEND Ridgeview Institute or Dr. Gary Weichbrodt for anyone seeking treatment. After leaving this facility people are traumatized worse than when they went in. This facility is unsafe, and the inpatient units are literally like a prison. The staff is rude, lacks compassion, unprofessional, and disrespectful to both the patient and their family. Furthermore, the staff lacks the necessary medical expertise to advise patients and deliver proper treatment or care they are paid for. On numerous occasions the staff advised the patient incorrectly about their rights and gave had them sign the wrong medical forms. They do not respond to complaint requests or address safety concerns. They will not answer the phone nor return your call despite the number of times you leave a message. Additionally, if you call multiple times, they will ignore the call by letting the phone ring or hang up in your face. When you raise concerns about your medical care or safety in the facility, they deem you manic and force you to take medication that makes you sleep. Additionally, this information will be included in your chart so the doctor will extend your stay in the institution and collect more money. If you or your family escalate the complaints the staff will retaliate by bullying the patient, threaten to extend the patient stay, and revoke their phone privileges. Revoking the phone privileges is done to ultimately separate the patient from their support system and prevent them from communicating details regarding the abuse received to their family. The staff only want to show how superior they are over the patient, and they show they dont care. Based on a staff member regardless of the reason you go to this facility they will conspire with the doctors to hold you hostage for 7-10 days. They only want to collect the maximum amount of money from you and drug you up without actually addressing the problem. This review is based on the 7 days of interactions with the Ridgeview Institute inpatient cottage staff and Dr. Gary Weichbrodt.AGAIN, I WOULD NOT RECOMMEND THIS PLACE FOR ANYONE and I’m currently seeking legal action against the facility and independent physician.
I admitted myself in 2021 per my doctors advice. Out of the number of staff I interacted with, maybe 2 of them were kind. There is no excuse for the belittling behavior I experienced and witnessed from multiple staff members. Furthermore, my last night there I began having an anaphylaxis reaction to milk products in my food (a known allergy) and the nurse practitioner, Myron, who was seeing me in place of the Psychiatrist told me I was working myself up over nothing. I replied with, Please do not say that because I was born with this and I know what this is.
This institution is allowing CoVID positive patients to be in common areas. They have held my husband hostage for over 72 hrs now and he has been assaulted by another patient while in their care without a single call from any doctor or case manager now going on 4 days. I will be reporting this facility along with all names of doctors who have violated my husbands rights. This is an absolutely deplorable place. I hope I help shut it down.
Having my head bashed into the walls by a worker who even put on boxing gloves he had in a drawer. I pray I never end up in their facility again. Came out feeling worse but I stayed calm so they would let me out. I was smiling while getting my head bashed in and he saidyou think Im playing with you and I replied You dont scare me. My God has me after four smashes he stopped and I was a bit dizzy. Careful with this place.
If you have any choice on where to send the one you love please do them a favor and skip this place. For a facility that suppose to help someone they are the rudest bunch of people Ive ever come across and thats saying something. The phones will ring for about 15 minutes before someone picks up and when they do it either gets hung up or transferred another 6 times before you get someone to talk to. When you finally speak to someone they cant even answer your questions properly and then your told you have to wait for someone to call you. What kind of place is this?
Giving them 1 star is an insult to 1 star facilities.The admission process is an absolute nightmare! The worst Ive ever experienced. Took my child for behavioral issues. Had assessment done by them 2 days prior. Came back after court on Monday as we had discussed. Arrived at 5pm. About 4 people ahead of us. DID NOT GET SEEN UNTIL 11PM. We were next for 3 1/2 hours. Man before us was there 5 hours only to be told they dont take his ins when he went back. Receptionist was rude to people and listening to her personal listening device loudly without headphones. After 5 hours of waiting I politely asked if there was anyone still there to talk to me about by ins coverage because it was getting late. This was the first and only thing I asked her that whole time. She cuts me off and rudely says SHES NEXT. I have never seen such a horrific process. Once taken back it took another hour to be admitted even though all of the ppwk and they assessment and recommendation was completed on Saturday. Then it took another 20 minutes for someone to show up in the lobby to check her bag in. Arrived at 5. Left at 12:30. 4 people ahead of me. You can tell they are used to berating their patients because thats how they talk to parents too. I would never ever ever recommend this place solely based on the nightmare that was their admission process. WORST EXPERIENCE I COULD EVER IMAGINE.Just dont go there if you have a choice. There are other places like this in that area. They make a stressful time harder.
This place was the worst experience I’ve had. The beginning of 2020 was when I was admitted and I will never go back to this place. They are so unprofessional and unprepared. My mother brought me clothes and I didn’t get the clothes until 2 days later. They said they lost my clothes and I believe it. The staff was horrendous and they were genuinely rude and not sympathetic considering where they work. The doctor was terrible. He labeled me unstable for voicing my opinion about my treatment and he added 4 more days on my admission. My case worker had to fight for me to get discharged but the man would not budge. The staff said that we would see out doctors at least 4 times when we were inpatient and I saw my doctor once and he based my admission off of that which was extremely unfair. The night staff were just as bad. They told kids to stop crying and overreacting. It was awful. I was told that I shouldn’t wear short sleeves because of my scars and how it bothers THE STAFF… not the kids. It was truly not helpful and it made me worse. I was on line of sight for 3 nights and I didn’t have a bed so I had to sleep on a couch in the boys ward and the men just watched me and I was extremely uncomfortable that I didn’t sleep those 3 nights. My medications were messed up by the lady who gave meds to people. I didn’t get my regular meds until 2 days into my admission. I was going through withdrawals and then they gave me depakote which made me unable to walk because I was so sedated. Long story short… DO NOT send your kid here
I went to ridge view back in may for my deteriorating mental health, and all i can say is that the staff was so rude. when i put the ways i coped with anxiety on the list that they gave me, they were ignored and when i cried, the staff would make me go to my room. then when i had a panic attack during the group activity, the lady took me into the hallway and told me i needed to stop crying or else they would keep me longer. staff was very unprofessional and extremely rude to the patients during a crisis. they treated us like we were experiments, not people. it’s okay to do your job and not be social with the patients. but it’s NEVER okay to make them feel like their mental health is a problem. and it’s especially not okay for people and adults to tell you that you’re lying when you express that you don’t like the institute. this place was disgusting and the employees either need a stern talking to or to be fired.
Look at the reviews. This place is in shambles. One hand never knows what the other one is doing, a large majority of the nurses and techs treat patients poorly, with condescending and rude language. If youre lucky enough to see a doctor you better ask him everything you can because theyll try to see you for about 30 seconds then shoo you out the door.Cockaroaches and spiders all over. Literally found a dead roach on the head of my bed.Groups leave a lot to be desired and there is always a general feeling of mutiny, like all the patients as a whole are all frustrated and angry from being belittled by the whole staff across the board.Eddies groups were good, Tyler was an amazing therapist and case manager on the ONE day I was able to meet with one, the day i left, with no solid aftercare in place. Nothing against him though, he was the most genuine, honest, and helpful employee there.Please explore other options when looking for treatment, I feel that I was able to detox, sure, but my recovery is now hugely open ended in a dangerous way because of the lack of aftercare planning.Food was good, ask for a double portion.Beds suck.
SIMPLY HORRIFIC! I sat there with my 14 year old daughter for evaluation. The place looks like a dump- grey, sad, awful overall energy. The receptionist was nice at least. The staff seemed did not care about anyones time. We sat there for 4 hours. After 4 hour wait, THEN it was time for discuss costs:If your daughter needs to be hospitalized, we are not letting her go for at least a week but you are responsible to pay us $6200. There is NO doctor in the premises. Everything is through a call. I had a horrific gut feeling that they will harm my daughter instead of helping her. The entire place feels like prison. My child deserves better.The nurse almost kidnapped my drivers license until I stood up my ground. I fled the place to never, ever come back.
My daughter was at this facility for a week and a half. She was released yesterday. Not once did anyone talk to me about her well-being. Staff was very dry and gave short (one word) answers. When she was released, no one consulted with me about her condition, meds, treatment, etc. I went to get her prescription filled and one of the medications is $600 for a 15 day supply! Now, I am very educated and have common sense and my question is why wouldnt her doctor do their due diligence and prescribed their patient who has no insurance something more affordable. Obviously, this staff doesn’t take pride in their job which is critical because they are working with mentally ill patients. Ethics and compassion is non-existent at Ridgeview Monroe.
I was admitted here in November of 2020 as an 19 year old in the adult ward. I was not okay, and I needed help. The only thing that helped me at Ridgeview was the break from my life. A few nurses were kind, most were horrid. I never met with a psychiatrist, aside from the group therapy sessions I never got to speak to a counselor or therapist aside from my intake meeting. Most of the days were spent with nothing to do, I was bored out of my mind. The staff had such a superiority complex, and treated most patients as if they were not equal adults. Time for phone calls was very limited, and sometimes I would go a couple days without being able to speak to my mom. By the time I was finally allowed to leave, I felt so tired and done. I had (and still do have occasionally) nightmares about being locked up here.
So unfortunately due to certain events my daughter had to be sent here for about a week. Of course as a mother I felt awful but I knew this is what she needed. Looking at the reviews here didn’t help ease the worry at all either but I had no choice and was on a time crunch. Our experience was the total opposite. Even though of course who wants to be kept away from family in a institute and who would want their loved one here. But I can say from my experience, the communication was great! They always kept me up to date on her well-being and progress, from the dr’s, nurses, techs, her case worker Vanessa and her therapist Travis! They were amazing!!! I wish Travis could be her therapist always. Hopefully my daughter never has to go back but I know that she would be in great hands! Please don’t let anyones else’s experience make you feel a kind of way because our experience was great. I just wanted to leave something positive on here for others! ☺️
I was admitted in June. I was given little information on what was going on. The staff put me in a cold “evaluation” room for hours. Barely any staff gave me any information on what to expect. I was scared. One of the nurses asked if what I did was for attention even though I was there for help. For people with food allergies I feel they were just lazy with the meals. They gave me pieces of bread for most of my meals. Some of the other patients had to give me food cause I was so hungry. I felt like crying everyday for five days, but I was afraid if I did I would be kept their longer. The doctor barley let me have time to talk. My assumption is that he wanted to get to each patient and get it over with. Staff gave such confusing information for all the patients. Example: our hours don’t start til we’re in the building. Or weekends don’t count so you have to stay longer. This whole experience I was terrified. I felt I got better cause of the patients not the actual staff, doctors, and case workers themselves
Absolutely ever person in the facility needs a real degree in the United States. Im not going into details for my husbands stakes but this place needs better practices and higher ups need to have better involvement
Wish I could give 0 stars. By far one of the worst experiences of my life. Waited hours in a evaluation room and ended up getting misdiagnosed. Was given no information on what to do or expect. My mom had to bring my stuff because I came from the hospital and whenever I asked when Id be receiving it the nurses would give me different answers. Ended up getting my things after 3 days there. There were bugs and the food made me constipated. Never had a one-on-one session with a therapist and my doctor, Dr. Patel, never talked to me for long. Got put on many vitamins without any prior discussion. All day we had to sit in the common area and color or play card games. Some days we had group therapy, but the groups were so large that it wasnt even beneficial. The nurses were very unprofessional in dealing with people who experienced tics and tic attacks. The week I was there around 3 fights broke out, each of them resulting in people having flashbacks or panic attacks. The nurses did not do a good job in deescalating said fights and it was the other patients who had to calm each other down. Would not recommend that anyone go here.
Looks NOTHING like the pictures, and is an incredibly toxic place. They allowed my marcissist mother to imprison me here twice. I was struggling with actual issues that needed solving- things like career, rent money, etc. I wasnt suicidal. The solution was to put me in a place where Id have absolutely no way to solve these problems. I wasnt involuntary but I was shocked to learn as a legal adult, I had no right to leave. The only way out is to pretend to be suicidal and then cure yourself. They keep you in a living room with HGTV on for 20 hours of the day, only getting an hour of group therapy. Nurses force you to take prescriptions youve never heard of that no one consulted you about. If you dont take them, youre held there longer because of refusal and forced to pay more. Im disabled and they were not willing to help me walk the long distances for food, and had me sleeping on the floor with my fragile spine. The only good thing was the other people I was stuck with for months, who understood this pain but were never able to speak up. I hope theyre all okay.
My sister-in-law was just discharged from here. The admissions process was handled by someone who either hated their job or was unqualified, the patient coordinator had to get involved (who was very nice and much more qualified than the first person) I personally have been in recovery for 13 years and have dealt with treatment facilities in florida numerous times over the years helping friends and acquaintances, this was unlike anything I’ve ever experienced. She was just discharged with no long term plan other than a referral to a methadone clinic, when my mother in-law asked why, she was told “she’s been an addict for so long this is her only shot”. There was no communication while she was a patient. Everything had to get relayed through my sister-in-law.If this review stops even just one person from choosing this place, it was worth it- there has to be better options.With that being said, I am currently on the hunt for a long term treatment facility for her which takes Medicaid.If you check my other reviews, I never leave negative ones- that should tell you something.
Was admitted as a child, stayed for about a month inpatient with abusive staff, roommates, as well as psychiatrist. Was completely violated by the staff and psychiatrist Dr. Munjal. I still deal with trauma from this experience from this hospital, and to this day I have friends who have went through similar experiences in present day in this exact hospital. I have been admitted to other psychiatric care facilities and can tell you none of them were as abusive as this place. I am using a different account in order to protect myself from further abuse from Ridgeview.Please never send your children to this place and please learn to advocate for yourself or your family member before admitting them to any sort of mental facility, they are full of abuse.
This place and its staff are Unprofessional, rude and uncaring.They are mean to the patients. The most uncaring bunch of nurses I have ever seen, nurses that in the wrong field and need to find another profession. There was no kind of treatment plan at all. The food was not edible. Everyone who works here sucks. This place needs to be shutdown ASAP. All they want is your insurance money. They will straight up lie about the patient! ZERO STARS if I could.
Warning do not take your child here!! My child was brought in on a false 1013 spoke to the Dr he agreed she is not a harm put her voluntary but still refuseses to let me take my child home!!! Said they can still hold her for 72 hours weekends dont count! This process is more harmful to a child with anxiety. And that is what is wrong with her Anxiety. And when you call the number they provide in the comments you cant get ahold of anyone just like when your calling anyone else in the Facility that either dont answer the phone and you Ge the phone and you get their voicemail or they just let it ring and ring and ring and ring and ringing
My experience at Ridgeview was a great, enlightening one! I went through the detox, residency, and PHP/IOP programs. They work. I have learned a great deal about myself, as well as mental health and addiction. The staff there is great - from the therapists, foodservice staff, all the way to the nursing staff. I now feel equipped to be sober. The only thing(s) that could improve would be the recreation (pools and gyms) access and friendliness of those who work in the access center. All-n-all, this is an awesome place to recover and get your life on a healthy track.
I went to Ridgeview about 5 years ago. My case manager turned my family against me and I did not feel as if I was helped with my situation. As someone who always told the truth as a child and was having issues at home, I felt betrayed by everyone. I am a vegetarian there was no food for me except peanut butter and jelly sandwiches or fries on select days. Most of the time was spent sitting around, there were maybe 2 sessions per day - none of which were helpful. Lastly, the clothes I brought except the clothes on my back (and a few others) were stolen by the institution. They packed my bags and assured me everything was inside, I was not allowed to check, when we contacted them (at home), they said there was nothing they could do. It was at least $300 worth of clothing. As for the treatment, I do not feel that treatment took place at all. I was just sitting somewhere and coloring for hours on end, and sometimes watching a movie at night.
Parent’s perspective. My son was referred to Ridgeview for depression at 3pm, the transport arrived at 3am to take him. Immediately after being transported to Ridgeview, they lost him for 12 hours, finding out later he was in a holding room having been left alone for that timespan.I’m going to say that again, they lost my son. I had to drive 2 hours to the facility to get someone to do something about it.Staff do not answer the phone.Staff do not follow up on voicemail. I left more than 7 voicemails over a week, no return calls.Case managers are impossible to reach (there is one CM that was helpful once, but even he failed to return my calls).After one week, we have been given zero insight regarding our son’s mental/emotional issues, and he’s home now, thousands of dollars later.If you’re a parent and considering this facility, I cannot urge you enough to consider any other option. I believe that a good facility being inconvenient is worth the trouble vs the kind of place that misplaces emotionally/mentally fragile juveniles.
I just got out of Ridgeview a few days ago and it was awful. They didnt give me a pillow to sleep I had to use a blanket as a pillow. They woke me up at 2am to do paperwork. The staff were not nice only maybe 3 staff were nice. They waited until my last night to finally send me to the womens unit after asking when I first got there. When it came time to discharge they lost my keys, phone charger, vape, and vape charger. I called and told them about not getting those things and I was told there was nothing they could do. So basically them saying sucks to be you and not even try to help and find them. I will never go back to that place ever again.i work at a mental health treatment center and this is not how things should be done.
This place is in a physically beautiful location but the staff for the women’s ward was unprofessional and immature. I feel like they only keep people there who they feel is a threat to society. There was an Africa female working there who I heard verbally abuse for being suicidal even though there were other patients there who actually tried committing suicide but for some reason the poor girl was being targeted and bullied by staff members.
Im 16 and tried to drink bleach and failed. This was the 6th hospital i went to because my mental state gets bad and fast. They were so rude and took so long to help you. I was in a room for about 12 hours before they even spoke a word to me. I had to ask for food at 10pm. That was my lunch and dinner.I tried to shine some light to my parents abuse and what i felt mentally. My doctor was on vacation and gave me medicine that made me numb and i couldnt think clearly. I told him that and he told me that i will be fine. The medicine i took could have also hurt me bad. No one was able to help me with what was going on and was real eager to send me home when i didnt feel any better and i told them.There was also a girl there with panda and we triggered each others tiks and we were told to stop them that we need to control them. She also had siezers and they did not help her what so ever. This other girl was shcizo, and they gave her like 20 different pills that only made her worse. take it from me if you want your loved ones to be helped do not go here. I came out worse than i went in there for.They hate there job and they hate on other staff. I would not trust them at all and i would not let them stay open if it was me. I STRONGLY ENCOURAGE THAT YOU DONT PUT LOVED ONES IN HERE!!!!
I was recently released from this facility and my experience was horrible. If you need help do NOT come here!! There are VERY few staff that are kind and treat people like human beings. When you first arrive you are put in a isolated holding cell for several hours while paperwork is filled out. When you are finally transferred to your assigned unit no one saw me for HOURS. I was told the doctor has 24hrs to see their patients. My final thoughts after being there for several days: you can get the same amount of no help at home!! This place drugs you and sends you on your way. It was patients helping patients and people begging for assistance.
I was in the PHP/IOP programs. The group sessions were useful, but the administration of the program by the doctors and therapists will cause you more stress as they are highly inconsistent. Mr. Theo or Mrs. Kathy will get you oriented. They will also assist you throughout the program. Mrs. Danielle the nurse is also very friendly.The doctors and therapists will cause you more stress than needed. The psychiatrists are hit or miss. Dr. Nkwocha and his Nurse Practitioner were the most consistent with individual sessions and follow ups. Dr. Nkwocha will also see you after you leave. The therapists assume the worst about everyones character. I noticed the women therapists tend to act catty towards the women, but I guess that is the norm. They also assume everyone is familiar with the program. If you are PHP/IOP, you will be in the Day program in the Day Hospital. One woman in our group had negative things to say about the Womens Group. She said she and another person transferred out.After the initial assessment, the financial office did not call back to discuss my insurance and out of pocket costs. Get this information from your insurance.You will pay your co-pays on a weekly basis. Mrs. Mesha was a professional financial aid person and she was willing to provide explanations about the charges and how things work while there.If you have issues, the patient advocate - Derek will not respond or provide any assistance. Mrs. Lana is a good person to seek help and assistance as it relates to your therapist.People who are residents at the facility will also be in group sessions with you. Lunch tickets are provided for people who attend all day. The food was okay most days, but you also have vegetarian options. The cafeteria doors are locked and you will need someone with a key to get you in and out.If you are staying on site, you will not be able to leave at your own will. The residents in our group often complained that they do not clean the residences. It is up to the tenants. One resident said his cottage was quarantined because someone tested positive for Coronavirus. He said the womens cottage was cleared out (sent home) because one or more of the women tested positive. You will only be able to use a landline provided, so you will need to get the contacts out of your phone. Your phone and electronics are taken away. You will have roommates while in the cottages.
Worst place you could take your loved one. Do not what so ever take them here ever. So In 2019 the Muslim psychiatrist here tried to label me bipolar but I refused the medication. I told him he was going to give me the good meds he gave the rich white lady or I wasn’t taking anything. FYI do your gene sight test to see what medication works (lamictal & Zoloft doesn’t work w my genes) Well I just paid 600 dollars to a real psychiatrist and I’m PTSD, major depressive he got that right, anxiety/panic disorder. I hope you read this because you are not a good doctor! Anyways thank god for real psychiatrists gene testing for medication & a good church that got me figured out because this place just wants your money and not help you so you’ll be back and they can torment you again & profit off your wrong diagnosis and keep you coming back. I chose to forgive you sir & hope you learn to be a better compassionate doctor in the future.
My experience was delightful, I had no idea that I was going to this place, which Im so grateful that I did. The process was great, staff, techs, nurses was awesome. Kristina, celestine, david, and others I cant remember, groups was amazing, and will give you the tools to help with your recovery. Tina, cheryl, Kelsey, and others are awesome nurses. Mrs. J, sylvia, tracy, claude, Blake, Bruce, Daryl, awesome. I rested well, and got on my meds as prescribed. I felt so much relief. Again, thanks.The reason that I gave 4 stars, after being told that I didnt know how I would get home, I was upset, because my insurance covered me being there, so thats the least you can do is make sure that I get home. I talked to the supervisor and stated my concern, and why I was upset, and we worked something out. Thanks. And just improve on the bed mattress, and pest control, and a few rude staff techs. Other than than, I so love this place. Thanks for everything, and I would recommend this place to anybody. Love RIDGEVIEW INSTITUTE!!!!
My wife spent two weeks here in January and February. The nursing staff were very professional. Although, I only recieved one update from her doctor and he never respected my opinion and often cut me off during the conversation. The night staff especially Bruce were very compassionate and provided me with info I needed. The staff has a very difficult job under very trying circumstances and should be given the understanding they deserve. My wife will likely return to Ridgeview since I cant get any help from any facilities in the Spalding County area. Ill be happy to work with them again hoping for positive results.God bless and Happy EasterTerry McNulty
When I came here in 2019, I was sent in on a 1013. I genuinely wanted help - I was scared for my own safety and knew that if left to my own devices, I wasn’t going to be alive.Help is really the LAST thing I received. I was given a list of coping skills, participated in all of the activities. But there were very few - we spent most of the time sitting around doing absolutely nothing.I came in with a UTI, they gave me medicine for it. The UTI got progressively worse and I complained of pain. Ignored. I complained of blood in my urine, they handed me a tampon and told me I was starting my period. I ended my period a week before I was admitted, so I knew for a fact I wasn’t. They did nothing, didn’t even care to have me checked out by ANYONE. When I left, I was immediately sent to the ER because I was in so much pain I couldn’t move.My “period” was my UTI, which had gotten so bad it traveled into my kidney and gave me an extremely bad kidney infection.No help with my mental state. No help with my physical state. Almost three years later, and it seems people are having the same exact issues.Don’t send your children here, at least not if you have other options.
I was in a bad place mentally due to workplace burnout that triggered past traumas. I suffered in silence the entire weekend, had I known Ridgeview was 24x7, I would have gone over weekend. I walked in for assessment on Monday. The african young lady at front desk, I wish I know her name. She was super busy but was very professional & did great w Covid checks as well walked in, getting us registered, phone ringing off the chain, and helping staff whew! Thank you for everything that you do at Ridgeview ❤!Danielle, Danielle, Danielle you were the most pleasant professional & encouraging person that I have met since my relo to Georgia* thank you!I was assessed by s nurse w locs in her hair. I was really nervous because I do not open up with anyone as an introvert. I would like to thank her as well. She was Amazing!I was referred to return next day for the PHP day program. OMG, I know this is a lot to read but I have to be honest cause the 2 star review had me scared to death of this place.As soon as I walked into the day program bldg. I was treated w the upmost respect. The staff and residents are super friendly. The environment is very welcoming! The man that runs the show, is inspiring, and will forever be in my thoughts is Theo. He facilitated our orientation. I observed this man taking time from his busy morning getting us newbies settled in and mentoring by taking time to greet residents & check on their well being while he was in passing. Theo demonstrated, that he is compassionate about what he does & Im telling yaall this man takes pride in his work at Day hospital.Then theres the other 2 beautiful young ladies that left a very positive impression on me. Patina in finance is so humble & professional. And I cannot forget about Kamaya who demonstrated A+ customer service as well as compassion.Ridgeview Directors please, please please take care of your staff because you have a compassionate team of assets.Will I return and refer others to Ridgeview Institute * ABSOLUTELY 💯 YES!
My recommendation is to NOT GO to Ridgeview Institute. If you do not have insurance go to Cobb/ Douglass BHCC. They offer everything Ridgeview does, have higher quality service, and its a fraction of the cost of Ridgeview if not free. If you have insurance, I would recommend Peachford Hospital.I was at the Ridgeview Institute from March 29th of 2021 to April 1st of 2021. I was there voluntarily for alcohol detox. Ridgeview Institute is not the first crisis center that I have been to for alcohol detox, I have also been to Cobb BHCC and Peachford Hospital. Ridge View is however, by far, the worst. It is actually the only one I have complaints about.1. Careless Staff: I was not given medicine in a timely manner. Alcohol detox requires some type of benzodiazepine, I found some nurses would administer the medicine and others would not. The staff would be unresponsive to not only myself, but to the other patients there.2. Negligent Staff: In the early morning of the 30th (1am - 3am), I began having severe alcohol withdrawal symptoms. I went to one of the techs (a gentleman by the nickname of Mr.T) and told him my symptoms. He stated I was faking illness. When I requested to sleep in front of the nurses station so that someone would be there should I have a seizure he agreed, but proceeded to play songs on his phone about liars. It was two hours later, as my symptoms continued to worsen, that a nurse finally took me seriously and administered me Ativan.*** I want to state the obvious here... Alcohol withdrawal CAN BE DEADLY. I have had seizures from it. Mr.Ts dismissal of my symptoms is NEGLIGENT at best and would have been CRIMINAL had something happened to me. His behavior was UNACCEPTABLE. ***3. Unhygienic Conditions: The room that I was placed in had a shower that would continuously leak. This lead to the floor of the bathroom and the toilet next to the shower constantly wet. When I complained, they told me to throw some towels on the floor.4. Dishonest Staff: The gentle man who conducted the intake process (By the name of Derrick) grossly overstated the conditions of the hospital. He made it seem like something that it was not, it was more akin to talking to a used car salesman than someone who was looking after the welfare of the patient.5. Unprofessional Staff: Ridgeview is a psychiatric hospital. It deals with patients who are suffering from behavioral and psychiatric conditions. That sometimes means that the patients would act out. Rather than separate the patient and help them through their crisis - the staff would often become confrontational. (The aforementioned Mr.T was one).Those are the more serious complains that I have with the hospital. I will be filing a report with the respective State and Country regulatory agencies. I will also be filing a complaint with Kaiser Permanente about my experience there.-Mario Sandoval, PT#: 2033355
This was the best decision we could have made for our daughter. With support of family and close friends we saw a great turnaround and she felt the treatment was really helping and spoke of the wonderful training she received and techniques to cope The residence assistant program is a great atmosphere she truly enjoyed the experience and met nice friends. However the cost it a lot and she still has a balance last year we are working on taking care of. We are not to the 100 mark but midway there that was last year still in need more treatment but I thank Ridgeview for their part in her journey.
Avoid this place at all costs. All of the 1 star reviews are spot on. Rude staff, informed nurses and doctors about my current blood pressure meds 4 times a day and DID NOT receive any meds for the first 3 days I was trapped in there, let alone any meds for detox. That could have potentially been FATAL. In my concern of not having my heart medication I had my wife drive 3 hours to drop mine off. They told me they put them somewhere and would only use the meds they provide. I am now sitting in their parking lot for well over an hour after a one and a half hour drive and no one can help me find them now that I have been discharged. It looking like it will be another 36+ hour wait now to either find my meds or hopefully get them replaced.To the owner... dont bother with your canned response. Have you ever tried calling the number you leave and getting to someone that cares or can help? Shut the place down!!! You are hurting people, not helping!!!
They didn’t get my girlfriend’s name right after she admitted herself and was there fir a week. They are overstaffed and letting corona virus affect the patients network of support by limiting the amount of visitors to one. Corona virus is not a valid enough reason to decline the mental health services to people who really need it. We have to take her back because the med soup they gave her was not working and we realistically did not know where else to take her. If you are considering sending someone here or admitting yourself do not do it. They keep you in the dark until the second you are allowed to leave while also expecting you to make a plan for yourself. The only plans that are valid however, are the day programs that they themselves offer. People have told me otherwise and that in fact she can leave whenever she wants but that is a lie. They kept her there for a very long time but she frankly only saw a doctor once per week. Money pit. poor communication. caused more problems. Absolutely do not recommend at all costsPS: the nurses there tried to give her the wrong medications while she was there multiple times. My girlfriend is a licensed nurse and knew what to look for but had it been someone else they would have been given another persons medication by accident.Nothing can make up for the trauma caused from this place. The owner’s response does not even come close to too little too late. the fact that these reviews seem surprising to them is hilariously unfortunate.
My significant other was seeking help. She went to Ridgeview to seek help. She waited for 5 hours they did a assessment on her realize she needs help immediately. She went in on Thursday she was told she had to wait until Monday to know if she was accepted and to see a DR. They said they do not prescribe medications. She wants to work the program she went into rehab and is 90 days clean. She needs aftercare such as groups and therapy. The aftercare that was originally set up thru rehab has failed her. The rehab put her on suboxone which she never wanted to be on but they pushed it and shes on it. All she was asking of Ridgeview was for a small script of suboxone to taper off and wanted to work their program. Suboxone withdrawals are REAL! They are not willing to help a addict that is reaching out for help. She is very strong and determined if you are a addict you know that withdrawals are a trigger because your so sick and want to feel better you will go use. She has come so far I am so proud of her but she is human she can only handle so much. Most people would have given up! She has reach out for help and shared her story. I am fearful that she will have no choice but to use at this point. I am very disappointed in Ridgeview! They definitely could have done something to at least help her! She is WILLING
The beds and food were dorm room style but thats not awful. This place is not a resort..its meant to make sure youre stable and can go back out into the world without fear that you might kill yourself or harm others. The staff were friendly but a bit disinterested unless you needed something specific and definitely understaffed. The care I got however, was better than my local psychiatric hospitals would have done, and they genuinely cared for my well-being. Bring a book if you come, because there were long stretches of rest. The ladies i met here were lovely and we have kept in contact to keep ourselves accountable.
Just look at the reviews lol and then the owners response which looks like a simple copy and pasted response. If you ask questions before hand you will not be told what happens or they would not be making any money. It is 3000 dollars 3 nights with insurance from general consensus and apparently the answer is just to take pills.I imagine this place is still in business because of the amount of money they make is most likely used to pay off any checks and balances. You can get the same amount of no help at home. Always view the reviews for places before you go,Especially mental health institutions.Looking out for anyone who needs help. This place is not an example although the place looks fairly nice
This place is a joke. My daughter was there for three days before she met her doctor. She never saw a medical doctor and met her case manager the day she was discharged. On her first full day in the unit, she had one twenty minute group session and spent the rest of the day sitting on a sofa watching a television with no sound. The washing machine and dryer were both broken and they only had one working phone for patients to use.The nursing staff were rude and demeaning. The only nice and empathetic person we met was the security guard that helped us in admissions and checked on my child daily.
Before considering Ridgeview institute consider this: my closest friend and ex-partner recently had a mental/nervous breakdown manifesting as paranoia, hearing voices, seeing things, delusions that he was a target (of police, ICE, cartel, you name it)—he was admitted into Cottage c “general adult inpatient” under the care of Dr. Dominic Nkwocha. My friend signed a release for Ridgeview to provide information to me, as I’m his closest next of kin basically. On several occasions over the next few days, I called to speak with a case manager or clinician (anyone who would call me back) so I could provide background and baseline information, since my friend was already manic/psychotic upon admission, and in this state wasn’t providing the complete story of his breakdown and aftermath. I left messages for case managers Caleb, Lindsey, Kristen Jones, Malika, and Director of Risk Jennifer McFarlan, as well as Dr. Nkwocha. Not one return phone call in 6 days! My friend called me a few times however, and I could tell he was not quite ok, but he kept saying he was going to try to be discharged. I spoke with nurses, some who said he was being discharged, some who said he would not be. One who said if he were going to be discharged, I would be getting a call from the case manager. Ultimately he was discharged, and there was no call attempt to me or to any concerned party. I learned my friend revoked the permission for them to speak to me on the day of his discharge (which his “voices” told him to do, he later confessed.) The discharge was signed by Dr. Nkwocha as “routine” (meaning it was not AMA, against medical advice.) While his friend was waiting to pick him up, a staff member confided, “I saw him, and even though I don’t know him, I know he wasn’t ok. I don’t know why he was discharged.” Not only was he discharged prematurely by Dr. Nkwocha, putting the patient and the community in danger, he was given no follow up plan. The case manager Malika, who processed the discharge did not make an appointment for him with a psychiatrist, nor confirm him to any support group. Ridgeview offered no continuity of care; the mentally ill patient was left to fend for himself with his terrible paranoia and voices, which left him in tears later that night. He wasn’t able to sleep, he was behaving erratically at his friend’s apartment, and in the morning, he combined all his medications into one bottle and ran to hide from the imaginary police/the ominous “them” who he was sure were after him to deport him or put him in jail (for no apparent reason). Thank you Dr. Nkwocha. The next day, I returned with the patient who begged me to take him back to Ridgeview, since he knew he should not have been discharged. We waited over 3 hours, just for Ridgeview’s intake person Thurston to tell us that he could not be re-admitted my friend, since Dr. Nkwocha discharged him. IF Ridgeview took him, it would mean Dr. Nkwocha was wrong, that Ridgeview had discharged him in error. Thurston told us if he’s hearing voices and paranoid then we needed to go to an emergency room. I had called Jennifer McFarlan again to express my frustration with Ridgeview and Dr. Nkwocha, and still days later have received no follow up call. Now the former patient is desperately seeking any sort of psychiatric care he can, but unfortunately as you can imagine, without Ridgeview securing the appointment or follow up, he is unable to get anything for several weeks, thanks to Dr. Nkwocha, Ridgeview and their entire case management team. I fear this is not the only example of negligence on Ridgeview’s part, and I am writing this in hopes that a grave error like this won’t happen again. Ridgeview was ultimately more harm than good, putting a person on anti-psychotic medications, and not properly monitoring him until he was well enough for a proper discharge with referrals and continuity of care. (no one from Ridgeview ever returned my calls to discuss this review or experience, even after the response they wrote, which was pure BS.)
Good evening, my wife was admitted this facility last night and due to hipa laws they dont want to confirm that she is here. I need a patient ID number... Ridiculous@
Dr. Nkwocha is awesome, he has been my doctor since I was 12.
Was made an appointment through Emory and paperwork had time set at 900am and information on number to call. Driving all the way from Snellville and called to ensure that I could come because I was running late and told to still come. Driving for an hour to get to this location not feeling well and seeking help and was told when I got there I was supposed to be there at 730am. That is not on my paperwork nor when I called this morning. I was told to come back tomorrow at 730am. I could have stayed home and just come the next day. This is not how business is conducted when dealing with Mental Health. I will be on the phone with my insurance to find a facility closer to my home and a little more articulate in directions and support. This place may have great services but this experience has been my first and last.location and was met at d
This is by far the worse facility I have ever experienced! They do not take care of their patients at all. They do not tend to their basic needs or show any compassion. They are rude and hateful. They bring more harm than help! If your loved one needs care, DO NOT bring them here and if a doctor recommends it, fight it!!! My sweet dad went through hell the few days he was here and they treated him like dirt! Please stay away from this place. God will revenge those who treat his people wrong! I pray mercy on this place! God forgive them!
One star...only because i cant give 0 or a negative!Cottage c was an absolute nightmare and gross to be completely blunt. The staff was horrible and should not be working with people with mental health issues in any manner. The facility is not in good shape at all! They were dismissive and rude. It feels more like prison than a place to get help. The food was barely edible and you were made to feel like you were asking too much if you even wanted salt and pepper.The womens unit was a much nicer experience but still not what it shouldve been.The groups did help. But i got the most help from the other patients.....although it felt to me we were not patients but inmates.Oh and they lost all my personal belongings.If you can possibly get help anywhere as an outpatient do that....i would be terrified if ever any of my loved ones was sent here.Positive notes: there were several very nice compassionate techs in the womens unit.
I would like to commend Ridgeview employees. From the front desk, therapist, the nurse and doctors. Everyone was so nice and helpful. Kudos to a institute that cares about mental health.
My Fiance admitted herself into this place Saturday night because she was feeling suicidal and having a hard time coping with certain things in life. She was expecting to be there a couple days to learn some coping skills, etc, etc. She has very bad anxiety, she has complied with everything that was asked of her, to show she is in a good state of mind. Her doctor told her Monday she would have a case manager talk to me that same day. I called at the end of the day and was told by the nurse tech she would leave a note to the case manager for her to call me in the morning. The nurse tech also told me according to the doctors notes, they expected my fiance to be released in 4-5 days from when she was admitted which was Saturday. Here it is Wednesday and I havent gotten a call from anyone but my fiance. They keep promising her they will contact me since Monday and they havent, how is it possible that patient has been in a place for 4 days and no one has contacted the person she put down as a contact she lives with (me). There are a couple steps that is supposed to be taken up with me for her to be released, day 5 is tomorrow. I think its very unprofessional for a business thats supposed to be about helping people give people the run around, thats a poor and dishonest business practice, but they do it because they can get away with it and profit off the patient being there as long as possible, you would think they would be understanding that we have children together that we work together on caring for the children in the same household, she has a job, as well as other responsibilities. I wouldnt recommend this place to anyone. According to her doctors chart she should be released and discharged tomorrow, according to another person I spoke with today, they told me to call in the morning to get in touch with the case manager. I will edit and update this review tomorrow
TRIGGER WARNING - I went to Ridgeview three years ago and am finally working up the courage to write about it. It has taken me three years to even be able to utter the words of my experience at this institution. I was taken to Ridgeview after a failed suicide attempt by my parents who were desperate for help. In the waiting room, I was left alone for hours, sobbing and crying for help. There were people in the other rooms, and I walked the halls of them knocking on the doors of each of their offices. They completely ignored me. I literally wept until I fell asleep, and woke up to a woman coming to ask me questions. I told her that no one came to help me for hours and the only thing she had to say was We are so used to people crying for help I just didnt notice. I was so shocked. That statement is the perfect way to sum up how Ridgeview treats its patients. I was transported to the Womens unit, having barely any time to say goodbye to my family. I was not told how long I would stay or when Id see them again. They confiscated all of my belongings and left me in the paper hospital garb from the previous hospital for THREE DAYS because the nurses were too lazy to retrieve the bag of clothes my parents left at the other building. I was filthy and terrified. The nurses laughed when we cried, and poked fun at us. I cried once in the lunch line and the nurse said careful, you might get another month added to your stay! There was one nurse who was very kind and truly a wonderful woman, but she was in charge of the front desk and wasnt tasked with caring for patients. There was absolutely nothing to do, other than stare at the wall and quite literally go insane. I had never experienced hallucinations until I had arrived, and became deathly afraid of the bedroom because I would experience terrifying delusions. RIDGEVIEW TRIGGERED MY SCHIZOAFFECTIVE DISORDER. They forced me to take medicine that made me tic and shake and have difficulty in idle positions. My mother had to go outside after visiting me for the first time because she was so shocked at the state I was in. My speech was constantly interrupted by violent tremors and twitches from the mood stabilizers. Every second was torture. Every second was a suppressed sob. Every session of group therapy was a condescending therapist who made us feel inferior for experiencing mental illness. They watched us like hawks. One wrong move, one tear during a group session, and you stayed another month. We all felt like cattle. They keep you alive here. Nothing more. Us patients only had each other. We had to dig into our deepest reservoirs of strength to cope with the environment. IF YOU ARE CONSIDERING GOING TO RIDGEVIEW INSTITUTE OR CONSIDERING BRINGING A LOVED ONE, I AM URGING YOU WITH MY ENTIRE BEING TO TRY AND FIND AN ALTERNATIVE. CONTACT A PSYCHIATRIST IMMEDIATELY. TAKE ALL DANGEROUS ITEMS OUT OF YOUR LIVING SPACE OR ASK A LOVED ONE TO DO IT. RIDGEVIEW INSTITUTE OFFERS MORE TRAUMA IN THE DISGUISE OF HELP. I am not exaggerating when I say that this institution is the reason for traumatic flashbacks and hallucinations that I still experience to this day. I wish you the best of luck getting help. But help is not here. Anywhere but here.Side Note: Notice how EVERY negative review is the same copy and paste apology. The impersonal and dismissive attitude shows in everything they do. I am not interested in an apology or a phone number to complain to. I want this to be in public view, because I want to help others who feel hopeless and afraid.
Of course its never going to be easy. But I can tell you that this place is legit. Its not the Four Seasons, but unless you can afford high end rehab, Ridgeview is well worth the money. Ive paid more for way worse treatment.
I was a patient there many years ago after a bad divorce. I stayed over a weekend and then completed the out patient program. It was very beneficial to me. My favorite counselor ever was part of the outpatient program. I would recommend you to others. They encouraged family support and set me up for doctors after I left as well. Thanks Ridgeview.
I was a patient here not too long ago and considering my experience, this is by far the absolute worst mental hospital you could go to. Do not, and I mean do not, place your child here even if a doctor reccomends it. Not only are the staff incredibly inconsiderate and rude, but there are no basic precautions for covid and the place really is not as cleaned up and pretty as it makes it look in the pictures. At most you get maybe 2 minutes with a therapist at all and thats really only to talk about if you slept at all, or if you need prescribed medicine. They will prescribe you medicine even if you dont need it. If the staff does not like you, they dont like you and they will treat you based on their opinion of you. I recall a night where patients were fighting, screaming crying, and overall just chaos and the staff sat back and laughed, one of them recording with their phone while watching. Not to mention they simply shoved every kid back into their room and told them to sleep. If your child is a member of the lgbtq community they will be treated unfairly and seperated from other children because the staff assume your child is interested in every other kid. In addittion, if your child has tics or something related to that and it has not previously been diagnosed, the staff will accuse you of faking and isolate you for no reason. This place is also TERRIBLE with keeping up with belongings. I was transfered here and they lost my phone and I was forced to buy a new one because of their lack of care and responsibility for patients belongings. This place is unprofessional and should have been shut down a long time ago, Ive had multiple therapists and physciatrists even openly admit to that. Worst mental facility ever. Take it from a former patient.
I went there for medication management.My family and I arrived somewhere around 4 pm.I finally got to the cottage around 11 pm!The nurse who took my blood was a joke.He couldnt find a vein which worked properly and proceeded to torture me.My arm where he inserted the needle (multiple times) was largely black and blue the next day!The therapists were fabulous-young and enthusiastic!Three of the techs who worked in the cottage should be fired! They yelled at the patients and threatened them! One, in particular, was just downright nasty!
I was personally a inpatient at ridge view and their are major safety concerns.1.roaches2. no social distancing, masks, or covid tests3. little to no hot water4. sheets were not changed when new patients came in5.floors where rarely cleaned and tables aren’t sanitized6. staff with major attitudes7.staff was not mindful of patients triggers8. group was not helpful at all( stating name feeling and goal for the day and that’s it)9. didn’t see the therapist until my 7th day there and that’s only because it was required for my “early” discharge10. if you come there voluntarily and stay the minimum amount of time they will not let you leave until you’ve stayed there for at least two weeks unless early discharge papers are signed11. food has sharp bones inside the meals and are barely edible so most patients go hungry12. food allergies/ and religious values are not respected13. no drains in bathrooms where water collects (resulting in mold)14. only time people wore masks and where social distancing is when a health inspector came in15. clothes and other belongings took days to get to the patients16. the doctors talk to you for about 5 minutes once a day then don’t care about your concernes17. place seems like a daycare and jail and were treated like inmates18. cottage A was severely over crowded (40 girls)19. given unknown meds20. no non toxic soap to wash hands (using just water)21. all we did was literally play cards all dayi could go on and on. this place disgusts me. i got more help from the patients then from the staff. i hope no one sends their kids to this hell hole.
Absolutely appalling experience. Filthy facility and next to no Covid precautions other than declining visitors. Much of the staff were not wearing masks and almost none of the patients did either. No hand soap in the bathrooms. Only hand sanitizer in the hallways.Beyond that, many of the staff were extremely rude and demeaning to the patients, making snide remarks about them within earshot and talking loudly and blasting music from their phones while patients were trying to sleep at night. This doesnt apply to all the techs, of course, but it happened a lot. One of the techs was even openly transphobic. Horrifying.Patients are promised to see a psychiatrist or a PA every day during inpatient, but I was completely skipped one of the days, as were a few other patients during my stay. Facility was woefully understaffed and it showed in staffs attitude toward the patients and embarrassingly slow response times to tending to patients basic needs. The other patients on my unit got it much worse than I did, and I hope they will speak up as well.There are barely any groups during the day and patients spend most of the time in front of the TV, locked out of their rooms and getting into fights. I dont see how this can possibly be expected to help anyone in a crisis.I dont mean to overlook the handful of staff members who were kind and really did do their best, but unfortunately the overall experience was more traumatic than it was helpful. If you have the option, send your loved ones to a different facility for crisis intervention. There are far better places out there.
My father went to ridge view to be treated for dementia and they gave him a drug explicitly stated NOT for dementia, and basically ruined his body causing a total failure of his entire body. they never returned a single call. these people will kill your loved ones
Ridgeview has been a truly life changing experience for me. Despite some of the scary/negative reviews on here, it has been essential to my recovery. The staff is great- highly trained and experienced (most counselors have a masters degree or higher) and are invested in truly comprehensive care. The residence and facilities are clean and modern and the food is tasty! I would recommend Ridgeview to anyone who is looking to better their mental health or heal from substance abuse issues. These sort of issues are difficult to treat and need a certain level of self motivation to conquer but Ridgeview is here to support the journey, wherever you may be starting.
So... my review was deleted so Ill repost and copy it in case it gets deleted again. Do NOT send someone you care about here. I was sent here for suicidal behavior, but I was never more suicidal than when I was here. I have never had a panic attack, except for the five days I spent in Ridgeview. On top of all that, I was only told I would be taking two medications for my depression and ADD, however every night I was given three and I still dont know what the third one was! The only thing that got me through being here were the other patients. The nurses are rude and use everything you do as a reason to keep you in longer. Wish I could rate this place lower.
Staff treated me with respect, caring & understanding. Dr. Christine Ward was my angel; I felt Truly cared for; the Best doctor in GA. Derek Bennett, Pat. Adv. my Miracle Man; found my ID and FedExd to me; hes is Forever on my Xmas Card List; God Bless you Derek. Thank You ALL!
I will say I was not a patient there however today someone extremely important to me is inside there and we had come to see her but were not let in, this however was not the complain as me and my loved ones mother are standing outside talking to the lady at the desk an old security guard walks outsides points at both of us and proceeded to say “y’all can’t have all the visitors up here or else I’m gonna call the police” the only visitors that came up to the door were me my loved ones mom, her daughter, and her daughter’s friend but they weren’t up there with us when this happened. He said it in the most rude tone possible and my loved ones mom was simply taking photos of the phone number of the institute and on top of that she doesn’t even speak English well at all. Why would someone yell at a woman who doesn’t even speak English. I would never recommend this place to anyone ever I can’t imagine what the need of being rude was for.
Horrible stabilization experience! Very rude and dishonest staff, little therapy offered, no entertainment, and “missing” items never returned to me upon discharge. I have called several times to try to get my belt, shoestrings, and bracelet back and they tell me they’ll call back only to ignore the situation. We had barely enough time to eat, as the staff would gossip behind the counter before escorting us to the cafeteria on schedule. Doctors prescribe medications without consulting patients first, and my case worker never came to speak with me, instead, having people deliver messages. I was essentially babysat for 5 days, with only one channel on the TV to watch. I would never recommend staying here for treatment!
They’re maybe some great case workers here but as a whole the network of communication is severely flawed. You can’t speak to anyone as a parent waiting on discharge. We had a step down facility waiting for our daughter for three days and the bed was possibly not available and they kept delaying the discharge for no medical reason. The Dr just wasn’t available to sign the release.I finally showed up three days after the original discharge date was planned and sat in the waiting room for 4 hours. The case worker finally text the Dr to ask on an ETA to have the paperwork signed and this GUY said sometime TODAY. Knowing I have a 10 hour drive and the paperwork was sitting there just waiting for a signature.If they need more staff then hire more. It’s unacceptable to just leave people waiting 3-4 hours at a time just because you’ve already gotten the insurance payments.
Water is not freely given (I was dehydrated for a month afterwards), staff is cruel and vindictive, no outside time, in 1 room 90% of the day, only 2 group therapy sessions a day that are inadequate, punished for showing emotions, standing up for more than a minute is deemed as violent behavior and you will be sedated and restrained, nurses are not aware of patients conditions and their triggers do not go! If anything this place only allowed my suicidal urges to increase. Please do not send your child there. Purposely did not answers the calls of parents.
As a psychologist, I previously wrote a negative review because of a bad experience I had trying to admit a patient. I realize the system is overloaded at this point, and Im trying to send another person today. Ridgeview has always been my go-to referral place, so Im hoping for a better experience this time!
As an ex patient at Ridgeview, all I can say is that the program works for some. It did not work for me. I just was not ready to walk away from my addiction and find a new, better way of life. I finally found recovery at The Extension in Marietta (a FREE treatment center for homeless men and women suffering with drug and alcohol addiction) . Better hope you have good insurance. Youll need it. A copy of your patient records will cost you over 100 dollars. That is insanity. That is greed.
If zero stars was an option, id choose that. Im 24 years old now. I was in there for suicidal thoughts and tendencies, around age 14. Its been 10 years and i cant let this go. I volunteered to go to get help cause i hated how I felt, but my grandfather who i was close with had stage 4 lung cancer. My parents called ahead and asked to speak to me in a private room, they denied that. And my parents had to tell me on a visitation day in the same room with everyone and their families that he died too quickly and they called to get me out to say goodbye , he was fading within hours and he lived in smyrna where ridgeview is, i COULD have saw him. but Ridgeview denied that possibility. And wouldnt let me leave or tell me about it and i found out in a room full of people that my closest grandfather died while i felt locked up in a place i tried to better myself and an emergency came and they treated me like its nothing. They acted more like police officers over helping nurses and staff. Love and kindness goes a long way for people who need help. And my family didnt know where i was, it was more of a secret but they hold it against me to this day 10 years later , all 9 cousins thought that id rather be with my friends than saying goodbye to my grandfather. That has messed me up so bad, its hard to even think about.ill never go back here if i need help again.
I honestly had a pleasant experience during my time with the IOP program. I wasn’t a huge fan of the psychiatrist I had. My main issue now is the billing department. In November I called to make my payment but somehow my bill went up by almost $1,000. They said I didn’t owe for November and that they would get back to me on what was going on as soon as possible. I call again in December. I could not get ahold of anyone to talk about my bill. Finally when I did they said they had to review my bill again. On December 31st the lady in the billing department told me I did not owe anything on my bill. I told her I would be calling next month to 100% confirm and to make sure it would not go to collections. The annoying thing is that they don’t send off paper or emailed invoices. When I called again today 1/21 I got the same lady, there was silence on the phone and she told me she had to review my bill once again and would call back. I do not understand what all the confusion is about. I just want to take care of this and be on my way.I was also told that they were understaffed that they were having a hard time keeping up. THAT IS NOT MY PROBLEM!!!! The billing department obviously needs some sort of training. And may I add as a suggestion, maybe have an online portal for billing.
I went for suicidal thoughts and came out terrible. the staff were terrible and yelled constantly. I played an average of 8 hours of cards a day because we did absolutely nothing. The meals were inedible and you would see girls throwing up as soon as they are it because they were so terrible. Not even the staff would eat the meals. “Therapy” consisted of sharing how you feel and a fun question like “what’s your favorite movie?”. I saw a doctor for 2 minutes or less every day and they did nothing for me. The whole experience traumatized me. There were fights and mental girls being dragged to a metal bed to be sedated. It’s hard to think about and I wish this place could be shut down.
I stayed here in 2013 for 5 days and most of the reviews they receive today are accurate to things I experienced then. I am better mentally now, but it definitely wasnt because I went here. If anything I left more depressed than when I arrived. I know my review might seem out of date, being that I was there 7 years ago, but the conditions of this facility have stuck out in my mind as one of the worst things possible for my depression at the time. I wouldnt recommend this place to anyone unless they literally had no other option. (The only reason they even got one star from me is because the food was so good. I cant say if thats the same now though). My heart goes out to anyone dealing with a mental illness that may be reading this review. Reach out to someone. Times are hard right now, but I promise it will be okay eventually.
Ridgeview use to be my number 1 place to go when I was in crisis from PTSD. I have to say that they are now only one step above the state hospital Georgia Regional. I found out that Ridgeview was sold to another company about a year ago and since then it has gone downhill. I was in Cottage C and they have taken everything out (desks, wardrobes) and only left beds with one sheet covering the bed and a very thin blanket and a very tiny pillow. I killed a roach on my second day there in my room. I was across from the seclusion room and on my second night there, a patient was taken there and left for over 6 hours screaming and banging on the door. After dinner I would stay in my room reading a book from about 6pm until 9pm and not once did someone check in on me to see if I was still alive. Last night, I went to bed at 9pm and did not fall asleep until 1:30 am while reading a book and was checked in twice. This is not SOP as I was a patient who had come in with suicidal ideations and self harm. We had one case manager group in the morning and one activity group right after. There were no other groups for the rest of the day. The staff stays behind the desk and pretends to not see or hear the patients standing in front of them wanting answers to various questions. I had to ask 4 different times for hygiene items from someone behind the desk. 3 hours after asking the first time, a staff member reached behind them less than a foot away and handed me the items. Most of the staff is there for the paycheck only and do not do anything else. I understand they are underpaid but dont take the job if you cant or wont do it. Derek, and Tristan were the only staff members out of 30 that were great to us. They have removed the bookshelves, books, activity room and groups that keep patients busy. This is obviously a money grab from the new owners. Thank god there are other patients because they are more helpful than the staff. The case managers are pretty good. The doctors spend 2 minutes per patient and charge $500 per visit according to my bill. I advise that no one go here for help, instead try Peachford or another hospital in the area. Our day is breakfast, smoke, group, group, smoke, lunch, smoke, smoke, dinner, smoke, smoke. Speaking of the smoke area, it wasnt cleaned at all during my 5 days there. The little holders were overfilled and there were about 300 cigs laying on the ground. None of the staff seemed to care. this place is disgusting and only out for money.
My 15 year old son spent 8 days at Ridgeview. His experience there was helpful in dealing with his issues. I found the doctor and staff to be very good. No meds were administered to my son without my consent. The doctor called many times during his stay to personally update us. I was able to call whenever I wanted to get a status on how my son was doing. He came out of there much better than when he went in. It isnt a place that is going to fix everything with your child but it does help them deal with their suicide, anger and behavior issues. It is imperative to continue therapy and counseling when they leave Ridgeview. If you are on the fence about taking your child for help I would recommend Ridgeview.
If I could leave zero stars, I would. No communication, rude employees and they way overcharge for a few group therapy sessions and no actual one on one work. I especially loved when the finance lady, Cynthia, laughed at my husband on the phone when she called about my daughter being discharged. She thought it was funny, apparently, that their bill was almost $3000 (and thats with our insurance)
I read all the reviews and were hoping the majority of them were from angry past patients, but unfortunately, our family has had as much bad luck with this place as well. Youd think during a pandemic, when you cant visit to see family, they would be better about calling you back and updating you about your loved one, but they absolutely do not. Our family member is currently still there. Once released, I will give an in depth and honest review of this place.**Review Update. So, family member was in Ridgeview for a total of 9 days. During that time, we could not get in contact with the case manager to explain to them what had been going on(a 10/13 was signed to get patient sent for help). We had to rely on the techs to get information back and forth. It was a hit or miss with techs. You either got the sweetest person on the phone or the most hateful that would just say not my problem! And hang up. Thanks to one tech, a dr finally called us and got the information needed to actually help her and progress began.. We were told we could pick up some items the patient had on themselves when checked in. I asked three times to be sure if it would be handed over before driving 2 hours, and they confirmed each time, yes. We got there and had to wait an hour, then didnt even receive what we went for, that they promised we could get. Finally, when patient was discharged, we were given a referral that we were to send in ourselves. No problem, we could do that.. except all the paper work wasnt given. Called and left voice-mail for the case manager for a week, every other day. Never would make contact. I finally called patients PCP that was able to put in a referral for her. The wait time is 2 months, and shes ran out of her prescription. The Psychiatrist her appt is with suggested we call Ridgeview and ask for a refill until her appt and once again, we cannot get anyone. I hope to God there is never a need for said patent to revisit this place. Dont bother calling the number in the reply, they absolutly do not care what the facility is doing.
STAY AWAY! This place is literally like jail. You sit around and sleep, eat, watch TV all day and do nothing. Only like 2-3 groups a day and the staff is extremely aggressive and rude. If you want help go somewhere else because this place will make you feel worse when you leave. Worst 7 days of my life!
While here:I witnessed someone getting the wrong medication and having a seizure because of it,the nurse turning her back to dispense medications,The nurse arguing with me on whether or not I could use my rescue inhaler when I was experiencing the symptoms of an attack,We were left alone with NO supervision for two hours while the staff talked on their personal cell phones off the unit,Staff argued with each other in front of us and had full on yelling matches,My diet of lactose free and my food allergy to mushrooms was not taken seriously and I was given meals with lactose and no indication of the ingredientsThe food is horrible. Some meals were simply not edible. The vegan girl on my unit didn’t get vegan meals. There was a girl with an egg allergy and they put her tray in with all the other breakfast trays that had egg on them resulting in her having an allergic reaction.The doctors don’t have a set schedule so you never know when you’re going to get to talk to them.There is no set schedule and if you don’t smoke you will not get to go outside.They will promos you things and not follow through. I was told I would be discharged by 10am and I didn’t leave until 4pm.
I just happened to think of this place when thinking about how crazy it was that I was bulimic. After blacking out and chopping my hair off and tons of evidence of bulimia I landed here. 2 weeks inpatient and 3 months of outpatient from 10am to 7pm. Which from their website is now only 3 hours. At the time I still binged and purged and abused drugs until becoming pregnant. But they did help me understand my disorder and triggers and why I was doing it, which helped later when I was ready to change. They also helped my parents understand. I was 16 or 17 when going through the program and 19 when I had my son. He saved my life. They gave me tools. I have had slight substance abuse issues since but maintained a great career and life. This place wasnt super caring but did provide my young self with things I would later use when I was ready. Recovery can only come when you are ready. I wasnt ready when my parents admitted me. But I am grateful to this place none the less. I remember my parents complaining about the billing with my insurance and getting an outrageous bill for my stay but after much fighting I believe it was brought from over 10k to 200 bucks with my Aetna insurance at the time. Im sure cost is an issue with places like these. This may not be the best place to go for issues but its better than not getting help at all. When I was here it was around 2004 and I was treated for bulimia.
This place was not what I hoped it to be and the ratings of others seem to share my thoughts and views as well. My son had to be there for a week. At the time of his intake (more on the intake later) we were told they would contact us if they needed to prescribe any additional medications, his doctor would contact us, we would be able to visit on visitation days, and they would be in contact with discharge instructions.The only thing that happened consistently was the call from the clinic when they needed to give our son additional medication for an upset stomach. We did not hear from his main doctor; only heard from an assistant. There was no follow on discussion about observations and recommendations except for one call over seven days. No one told us visitations could not happen either (in hindsight it makes sense due to COVID). This led to my son being very upset. Additionally, NO ONE answers the phones. I called to return a call from a nurse. I got hung up on several times.Now the discharge process was underwhelming. Again, no communication. I had a joint call with my son and a nurse/counselor to go over some of the techniques they were working on. She stated he would be discharged the following day between 2 pm and 12 am. I asked, what is the discharge criteria and would we be called? The counselor said, yes. Fast forward to the day of discharge. Neither my wife or I were called regarding our sons discharge. Our son called my wife to come get him and stated he had been waiting. We stated they have not called us and we are waiting for their instructions. My wife tried to call and did not get in touch with anyone regarding his discharge time. After my son called again looking for her she decided to head to the facility to try to pick him. This whole ordeal caused my son to get frustrated and lash out. Not exactly how you want his last day there and his first day back with us to go.To cap it off expect to be there for a long time during the intake process. We got there at 7:00 pm and left around 3:30 am. It seems they are short staffed. And upon discharge my son did not get some of his belongings back. While dropping clothes off for my son one day, I witnessed other families being upset over missing items the facility misplaced when they picked thier loved one up.Overall, this place needs a lot of improvement with organization, staffing, and communication. I will say the people my wife did speak to were very pleasant. It may be these dedicated people are stretched to the max. The need for professionals who are trained to handle addiction, substance abuse, and mental health cannot be understated. This place needs more funding and trained professionals to make it a better operation. Until that happens this facility will continue to recieve low marks.
I was a former patient at a youth center here. On my intake it took around 6 hours and i didnt know i was staying there until around hour 5. I had better discussions with other patients then staff. I, a (at the time) 14 year old kid with depression and anxiety, shared living space with a kid my age with a felony, and with a 16-17 year old we all referred to as Maniac Apparently, he holds the record for most time spent. Shocker. But yall should give my boy terrence or whatever his name is a raise. Hes a cool dude.
This facility is either extremely short staffed and/or lacking competent staff. If your loved one is placed at this facility, be prepared to make numerous calls to get status updates. Treatment and discharge plans discussion are untimely and do not take into consideration the ability and needs of the family and child. Although this is acute care, individualized care and instruction for residence does not exist.
TL;DR In my experience being there for depression and SI, I saw major admin issues, safety issues, respect issues, and my stay did more harm than good. I am still triggered by this experience.I recently got out of inpatient psych care and I haven’t read a single one star review with something I didn’t see regularly. They lie and prioritize insurance money over everything. Staff are unhappy, unprofessional, and inconsiderate, especially to women and trans folks. Even more concerning, they are underprepared for common medical and mental health crisis scenarios. They also make little to no effort to learn patient’s names, adding to an overall sense of impersonal and inflexible care. There were two very short group therapy sessions every day that were almost always dominated by one person which therapists did little to discourage. There was no consistent schedule, meaning meds could be distributed hours later or earlier depending on the day. Patients were constantly prescribed meds without checking for interactions, some patients at great cost to their physical and mental health. There were no opportunities to exercise and smoke breaks were the only times to go outside. Patients were denied access to their rooms during the day and had to spend all day in the same multipurpose room. Multiple fights broke out and safety proved to be an afterthought (while I was there, someone escaped by climbing a tree and getting on the roof). There was very little communication between staff, even those on the unit together. Doctors are independent contractors, so any request to be seen or for different meds would take days. The process for discharge was hard to navigate and takes much longer than estimated. It was not uncommon for patients to be told they were getting out at a certain day and time and then made to wait hours or days for the right signatures.There are not enough staff members for the number of beds they have and patient care reflects that. I was traumatized by this experience and my mental health is worse because of Ridgeview. In talking with my regular therapist about what happened, he was appalled and furious at what they pass off as care. In his opinion, their disrespect towards and treatment of trans patients is basically conversion therapy.If you or someone you know is being denied discharge, playing ridgeview’s game and saying what they want to hear is the only way to get out before your insurance runs out. Contacting patients is incredibly difficultMy heart goes out to the few individual staff members who are actually trying to help.
I was a patient at Ridgeview in the womens trauma and eating disorder cottage. Most of the staff were pretty great. They were really sweet, helpful, and understanding. There were a couple of the staff and a nurse that was not, however. They would be very rude to patience and say things that patience there really dont need to hear such as People with eating disorders disgust me. There are starving people in other parts of the world. Or Yall are too emotional for me. This stuff is not helpful for people trying to recover. Like I said, though, most of the staff was really nice. The food they brought up on trays was OK, but sometimes gross. The cafeteria food, though, was better. The beds were as hard as rocks. The showers had very little water pressure. There was a bunch of inconsistencies. This is probably the biggest complaint I have and that I heard from other patients while I was there. The management really needs some work. One shift would do one thing, then another would do something different, and the third something else. Nothing seemed to be on schedule either other than smoke breaks and that is only because the smoking patients probably would have revolted if they werent. Haha. They do have some therapy and classes during the week, but I feel more therapy, perhaps even one on one therapy, is needed. There was a short group in the morning to just check in, a process group to process what happened or feelings, and either a class or creative expressions (Art therapy). And that was it. The best therapy I got from being there was really being able to talk to the other patients about their experiences and know that I was not the only one. So, overall, not a horrible experience, but it could use better management and more therapy. There was way too much down time.
I would give this place a 0 star if I could. Dr. Dominic Nkwocha is the most terrible person to get a hold of or get your medical documents from. If you have dealt with this youd know what Im talking about. You cant reach the man, he doesnt call you back if you leave a voicemail and his office is open all day but the doctor is in the office for ONE HOUR ! they dont answer your call in that one hour. Ridgeview can be so much better and do so much more good if they had a good staff to help them out. The nurses and the techs were the best part of me being there. They had the best ever attitude and were helpful. If you need to get documents to support your claim for SSD or return to work, please dont let your hopes ride on this doctors office. Contact miss glen from medical records and give her a month to get back to you which is the process for the same. But just look at the sheer time that it takes to get back with medical records from an establishment ! This is due to the incompetent people especially the doctors who are incapable of addressing issues that would give the staff who work here more time to do what they are getting paid for rather that clean up the mess after someones inconsiderate and quite honestly, just sheer disregard to the welfare of a person who is in a position to be admitted over there. I didnt have a choice since to say where I wanted to go but if I did, of throw a rock and end up in any other place than ridgeview. And again, not because they are not capable but because they just dont give a damn. For a place that is supposed to spread hope and give people a fighting chance at life, all this place is dong right now is adding more stress to the minds of already fragile people. Utterly Disgusting.
The eating disorders unit at this hospital saved my life. Do you think i was happy when they ordered tube feeding absolutely not!!!!!! But if id checked myself out just to leave a nasty review about my medication, i wouldnt have lived to see my nephew be born, adopting my puppy, anything else joyful to come!
Like anywhere, if you have a bad experience, its easy to talk trash about the place. Most people who arrive at Ridgeview arent on a winning streak. I went through detox and the treatment program and Im a much better person for doing so. Thank God for the staff and treatment I received. Having read a number of negative reviews, I simply hope that those individuals find treatment somewhere and quit trying to run the show in their life. Thats how they got there to start with. I became willing and anyone else who does has a chance of going through a transformation that is incredible. If not, they can continue to bounce in and out of treatment facilities and leave negative feedback for the rest of their lives. Glad I chose the former. Thank You Ridgeview ! ! ! ! !
If I could give a zeo I would!What a joke of a mental facility! My son was there for 10 days, no communication with me as far as his condition and treatment plan (he is a minor). This facility is 3 hours from our home. When we go to pick him up we have to wait 2 hours for his discharge, they knew we were coming. Since this is at least a three hour drive from our home and we are not familiar with the roads we dont get home until midnight. When I finally had a chance to look at his discharge papers they belong to another child! When I call about it I am not allowed to speak to anyone and I am asked leave my name and number. I wait awhile and call back to speak to someone in administration, the receptionist runs interference and is very rude. Even tells me hey listen! This is unacceptable and a breech of my sons privacy!
No stars for te admission process and admission personnel they are RUDE, INCOMPETENT, DISRESPECTFUL AND ROBOT LIKE. I had an elderly female that was kept in the van with care givers for 3 hours. All her paperwork was done and her bed was held. But the paperwork disappeared overnight. The cottage staff,physician and nursing staff are excellent and professional but that INCOMPETENT, INHUMAN, person at the front desk needs retraining on human behavior maybe she needs to be admitted as a patient.
I was a patient in late March 2019 as a 17 year old and remember if anything I felt much better just being around people going through the same thing as me. Some staff I could tell were just doing this as a job however I remember two or three nurses who were very sweet and listened to patients/talked with us. The thing that most stuck in my mind as being negative was not knowing I was being transferred to the facility until 2 hours into a doctors visit for SI and depression, then waiting in the hospital room until 1am, getting to the wait building and staying there talking to patients in the halls until 5am. I was questioned for an hour about my SI until 6am then brought in the inpatient facility when everyone was waking up. The girls I met there is what kept me together I think. It did feel monotonous during the day. The only thing there was to do was sit at tables and play card games or talk, eat meals, go to two or three group therapy sessions and have an activity to do that day like an art project or watching a movie. I remember some of the nurses wouldn’t let us hug or stretch on the floor (one girl was an ex gymnast and wanted something to do during the day) and said “you scare me when you do that”. There were definitely clashes with nurses and the girls sometimes. Literally my first day there a girl said “just pretend to get better so you can get out; if you say you’ll never get better they’ll never let you out”. I did feel better leaving but the negatives still stick out in my mind when I think of the treatment I received.
Ridgeview and the administration and staff of the Senior Adult Psychiatric Program helped our family make the best of a difficult situation with a relative with dementia that had never been formally diagnosed, much less treated. They were compassionate and professional in all their dealings with us and with our family member, and they were extremely helpful and patient as we made arrangements for his extended care after treatment at Ridgeview. I didnt get to visit the facility while he was there, but Ive heard its very nice, and our relative was convinced he was at a resort hotel!
This place is terrible. Nobody knows nothing about anything going on. They wont let you talk to anyone who might possibly know something. You come to admit someone and you wait for not hours but partial days (in the waiting room) with others who have been waiting since yesterday to be seen. And finally was able to speak to a clinician, and they too had nothing else to add. If you are seeking help for yourself or a loved one this is most certainly not the place to bring them.
Years ago, as an adolescent, I wouldve rated 5 stars. A lot has changed since then. I was recently an inpatient in Cottage C -- I am now 19 years old. A patient called an ambulance for herself because a medical doctor would not see her. I believe she performed an abortion on herself. When the EMT came, the staff refused to communicate with them. Another patient was told that they would be reprimanded if they were to continue answering the EMTs questions. On multiple occasions, the staff members bullied and made fun of specific elderly patients. I witnessed other patients ask staff members questions, to which the staff members would respond that they dont have the time. (Also, I am talking about techs or on-unit staff, and NOT case managers, therapists, etc.) There were almost always only two staff members working a shift, supervising up to 32 patients -- which seems a bit ridiculous to me. I tried to get an assessment for treatment a week prior to admission, in which I was denied due to not having any insurance. I was only admitted after an O.D. because the state was forced to pay for my stay somewhere, which is sad. Something needs to change. This just isnt right.Edit: I will say, though: I decided to stay at the Mens Recovery Residence to do the Partial Hospitalization Program and it was a completely different experience. The staff at the Day Hospital is amazing and willing to work with you financially and however other ways that they can to ensure that you get the treatment you need. They are a bit understaffed, so a lot of the time psych patients would have to go to the dual-diagnosis / addiction classes (and vice-versa) and they would have to mix young-adults in with adults because there wasnt enough staff on to do more multiple lectures. Despite that, though, I got a lot out of my experience with the PHP and IOP program. Danielle is great, and Peter is one of the best, most insightful, thoughtful, and patient therapists Ive ever worked with.
It is my honest opinion that the majority of negative reviews of any psychiatric care facility is due to the nature of the clientele. We are in a vulnerable state in an uncomfortable situation. I made myself the promise though that this time would be different. I went in without an attitude, willing to accept the help and advice and therapy that would be given. Being a repeat customer I did recognize a difference in the place. In the last two years there had been a change in management. They are extremely understaffed so the pressure of maintaining the care they want to give is met, but being stretched does show. More than a few of the staff have been there for more than 15 years because service is something important to them. They have compassion and empathy. Have a conversation with them and view and treat them as people as we would like to be treated and you will see they are more than willing. I love and appreciate what they have done for me, as does my family, and I wish the guests would take the time to realize we are not there because we are easy to deal with.
I’ve had many experiences with this facility and I can’t say they are good. As a mother being concerned about her child, there is little or no communication with Drs and nurses, they claim someone will get back with you and never do!! They don’t answer the phones and when they do, they transfer you and then after about 15 min of ringing someone answers, finally and hang up on you. I’m beyond disgusted. I realize patients have rights but they are not considered in this place. Don’t expect going here voluntarily and leaving on your own is an option because it’s not!! They want you on a bunch of meds and if refused then you are considered non compliant. The minimum stay is about 2 weeks. So please be aware!!!
My loved one stayed here for several days (he was brought here by the hospital, which he had gone to willingly seeking OUTpatient help for suicidal thoughts). During his stay, he was accidentally given medicine meant for a drug addict (he is not), he was denied the medicine he HAS to take twice daily for his epilepsy (he will have seizures without it), he was forced to take cymbalta (an antidepressant) which is known to be NOT compatible with his epilepsy medicine, as it lowers blood sodium and can be dangerous (taking the cymbalta while on his epilepsy medicine also made him physically sick). He was also in close quarters with and was available to patients who tried to beat/kill other patients, and who broke pieces of furniture out of rage. Another strange fault of Ridgeview is the fact that the staff provides the patients with cigarettes for “smoke breaks”. Also, the hospital and Ridgeview also failed to notify his emergency contact (his mother) that he had been transported to Ridgeview. His entire family, including myself, had to spend hours calling the hospital and local psychiatric centers trying to find him (Ridgeview would not tell us if he was there, after hours of calling, we finally found out from the hospital). Furthermore, he NEVER even got to speak to a psychiatrist during his stay at Ridgeview. He spent almost all of his time there either waiting around or talking to other patients. We are all EXTREMELY disappointed with Ridgeview for their lack of professionalism, organization, basic compassion, etc. Ridgeview, if you think you are helping people, you’re kidding yourselves. The entire time he was there, it honestly seemed like they were just keeping him there as long as they possibly could.
The doctors here are very good. The Therapists here are very good. The pharmacists and nurses here are good. HOWEVER, the group of employees that interact most with inpatient patients in Cottage C are the staff who oversee facilities (patient rooms) and food delivery etc. This staff is almost exclusively comprised of African men who recently moved to the US and speak very broken English. These men are extremely rude and hostile to patients. Ridgeview would be an excellent treatment center if theyd spend more time getting better facilities personnel. The current ones ruin the experience. I stayed there for 6 days and 6 nights- the 3 African men would stand in the hallway and talk loudly to each other ALL NIGHT LONG, interrupting the sleep of the mental health patients, who desperately needed rest. They are AWFUL.
What an awful experience!!! A traumatic situation that is every parents nightmare happens and your child end up at Ridgeview! You are hoping everything goes ok and SOMEONE there cares for your child!! No ONE cares! You call million times and they either don’t pick up, hang up on you or transfer you and you get being hang up at the end! Dr Patel is the only one who is an angel there. If it was not for him, we would have lost our mind.
Some of the nurses there were kinda unprofessional and just flat out ignored me whenever I had to get my room opened, ask questions, call my parents etc. It was almost like a chore for them to treat a patient!!! However, my experience wasnt ruined by them, just made me a little annoyed, but they REALLY need to improve the staff. Friendly community, yummy food, and a handful of nurses who actually respected you . The psychiatrist was also incredibly supportive.
My child was a patent here. There is no communication at all between anyone! It took them 8 hours to have my child return my phone call. When someone finally called back they only left a first name and no extension. I complained several times no one seemed to care about my distress about no one listening to me. I spent five hours trying to get an answer! I also asked everyday for the doctor to call me and he still has no returned my call. I will be filling a grievance against this place and Dr. Patel! I also feel as if you just threw my kid out, with no answers of what was really wrong with my kid! You need to change the way youcommunicate and the way you discharge!UPDATE. I took my child to the dr they scheduled him for. When I got there the dr said no appointments had been made that they had no ideal what I was talking about! I have the paper with the time and appointment and address on it. I showed them. I am now without a Dr for my child for atleast a month!! We are on the cancellation list! Why would you send us there knowing we need a Dr within 7 days as you specified? I angrily call you patient liazon and again the run around! I get another voice mail after getting hung up on! Then I get a voicemail. I call back again another voice mail! I am done with trying to give you a chance to fix your mistakes! I have already talked to my insurance company and they will be helping me file a grievance! You guys are the worst and should be shut down!!!
I urge you to try and find another place to recover or heal because Ridgeview at this time is not a healthy place. It is anything but healthy and I assume that probably many people may find themselves worse off after attending Ridgeview. Ridgeview is full of incompetency that borders on negligence. There is no communication between different units and mostly no concern by many employees. There is a sense of defeat amongst them as well and even many openly communicate how badly the place is run and it’s lack of assistance for patients.You will find that in your attempt to go inpatient, it may take up to literally ten hours to meet with someone to talk about going in. It is absolutely incomprehensible that they cannot assist people that are suffering so much – from mental illness to addiction in a faster manner. I wonder how many people just left and committed the ultimate act of desperation or overdosed because seeking help was such a hurdle. The intake employees do not seem motivated to move with any pressure. They just move at a very slow rate. I’m not sure if that has to do with their lack of love for their job or burn-out or simply that Ridgeview may treat them as badly as they do the patients – which seems to occur throughout the whole institution. Once admitted and you move back. You may site for hours whether in detox or in one of the C units just waiting for a bed. Regardless of how you feel, there is no rush to get you into a bed. As for my experience it took several hours.I checked in for major depression and addiction and at first landed in detox and the first night I must say bordered on hell. I was not allowed any medication – including my regular medication which I brought from home – my anti-depressants, anti-anxiety pills, blood pressure pills, and sleeping pills (all non-narcotic) and when I pushed to receive them I was told several times to shut up by the nurse in front of several patients and techs. I was taken aback and knew quite well if I responded he could have me thrown in a “seclusion room” by security. When I finally did receive a complaint form at a later time from someone else, I wrote a thorough truthful examination of the events and of course never heard anything back about it.Once you’re in there. You have absolutely no rights and no say – you are at the mercy of the institution and the whims of the employees and what they say. So, remember that before you go in. You have no control.The next day I finally received some of my medications and it took much longer to receive any detox meds. This bordered on criminal negligence. When I asked for a patient complaint form the nurse gave me a blank sheet of paper and bluntly told me to fill that out and to make sure to give it back to him. Appalling. I was then transferred to C-2 which took another couple of hours of sitting around and then reminding them that I needed a bed. Finally, I was able to get a bed, but no rest because I was sent to one of many useless “groups”.Groups are mainly run by well-intentioned interns or volunteers, I assume to save money and earn profit. It is sad that they result to not bringing in professionals to assist in this.The most beneficial group is your case-worker group if you make sure to speak out. If you need anything done it must be done by the case-worker as well, but it seems that they are swamped with requests. So good luck. Also, my case-manager was out one of the days I was supposed to be discharged so that – stalled that. It is completely almost up to fate if what you need gets addressed. As for discharge, it took seven hours and I’m lucky I had my car there. I feel bad for people who had to rely on transportation. Their rides may be sitting there for hours.The nurse who was giving me my medication list gave me someone else’s and I explained to her that she gave me someone else’s. It had taken her about twenty minutes to find that. I was not about to have her try and correct that. That and many other HIPPA violations are broken daily.
I was there for 6 days. I was 2 weeks post op from having major surgery when my incision busted open. The day time clinical lady Ava kept telling me if I didnt get up Id be made to stay longer. I reported my incision at 11am and finally at 4pm I was transported to Cobb ER. The whole time I was being forced to get up out of bed and participate and in group activities such as yoga !!!! Someone who clearly had an open incision did not need to be doing yoga. I wasnt given proper instructions when I arrived and at one point the main nurse Chi Chi asked me what my problem was when u told her I wanted to hurt myself. She said you have husband and a child , so what is your problem !?I would never recommend this place.
This place had the most unprofessional staff EVER. Would never send my child or loved one here. Dr. Patel was great along with Mrs. Paige who is a med nurse. However, Mrs. JULIE should seriously have more teaching or taken off the wing bc she talks awful to patients & had MAJOR attitude problems. Seriously pathetic
After waiting in the evaluation room which was freezing cold for about 5 hours, I was finally taken to my unit and immediately was thrown into an AA meeting. I’ve made the best of it though. During my stay there was loud, obnoxious construction happening, which triggered the anxiety in a lot of the patients. They were extremely disorganized, incompetent and there was a severe lack of communication between nurses, doctors, and case managers. A lot of the nurses and case managers treated you like you weren’t even there. They were also very money hungry, refusing to admit me until my mother gave them her credit card number over the phone to pay my out of pocket cost.On a more positive note, I’ve met a lot of great people and the food was good. still a one star experience though.
Incompetent and unprofessional are the nicest words I can find to describe this place and some of the staff. My 13 yo son has severe anger management issues with aggressive outbursts and has destructive tendencies. I took him there on a Tuesday. I was asked to wait after the evaluation was completed so I could go through parent orientation. After being there for 5 hours and being asked multiple times to hang tight for a little longer, a lady finally came into the room and told me to leave that they would be taking him down to the unit. I asked why I had been asked to wait around for orientation. The staff said they were just informed right then that the policy was changed and that their practice of taking parents to the unit for orientation was a violation of HIPAA and privacy laws so someone would call me later that afternoon to do orientation. I was told by multiple people that the stay for adolescents is 7-10 days, so he would probably be discharged the following Tuesday-Thursday. No one called me that afternoon. The next morning a nurse called me for approval on 2 meds that the doctor prescribed following his morning session. I asked her what the diagnosis was that warrants those specific meds. She was unable to tell me and said I’ll have to talk to the case manager. I was given the wrong case manager name and number twice. I received a call several hours later from a different case manager, explaining that due to emergent situations he had been unable to call me. He briefly explained that the stay is 7-10 days and they have group 2x day. I asked about school work since he’s already missed so many days. I was told they don’t have set times for school work but I was welcome to drop off his school books and handouts if I wanted to and it would be up to him to complete. I also mentioned that I wanted to start the paperwork for transfer to residential since meds take 4-6 weeks to take effect and 1 week wasn’t long enough to work through the issues. I was told it’d be submitted but often times can’t be completed in the time the kids are there. I asked for a school excuse since he would be missing another week of school and excuses are supposed to be turned in with 3 days of the absence. Case Manager said that is usually provided at the time of discharge but he would see what he could do. 2 days later I still didn’t have the school excuse. I received a call that evening asking if I could do our 1 family session over the phone. I could not, and asked for an in person family session. We had it the next day and again reviewed the request for transfer to a residential program. I was told it was in the works. I had also requested 2x that the doctor call me because I had questions about the medications and diagnosis. I never received a call. I called up there on the 6th day asking the nurse why I hadn’t gotten a call and needed to talk to them since he would be discharged in a couple of days. That was at 1:00 in the afternoon. The nurse then advised that he was actually being discharged today, a day or two early. I said none of the issues that he was admitted for had been addressed and that the meds take 4-6 weeks, so I didn’t want him discharged early. I asked to talk to the director. I left a message and headed up there to talk to someone. Before I got there I received a voicemail saying his discharge paperwork was done and to call back ASAP. They then didn’t fully complete his discharge papers with the outpatient program information on it, lost his school math book and assignments that I had dropped off a few days earlier, and then when I got home and went to the pharmacy to fill his prescriptions, they had the wrong patient’s name and date of birth on the so couldn’t be filled!! I understand that the staff has a high number of patients, but the lack of communication, half filling out legal clinical documents, not following through on residential transfer requests in time so the patient is then sent home against the request of the parents or recommendation of the case worker, is obsurd!!! Hire more staff!! And train!!
Seems like a shallow racket to take money for therapy. During my stay there, my meetings with the psychiatrist mostly came down to threats of what they would do if I didnt behave. We had group therapy sessions that were mostly a joke. The only positive part of the experience was the support I could get from other patients, some of whom were wonder wonderful...but thats no credit to the people who run the institute. If you can go somewhere better, do it!
Unbelievably horrific. The youth ward is absolutely atrocious. While I was there a few summers ago, my neck swelled to the point where I could not move it, and the staff refused to let me see a doctor for 3 whole days, even after i had passed at numerous times. When I finally did get medical attention, it turned out to be a strep infection that was starting to spread to my heart, which could have been fatal. Failing to provide patients with proper medical care is neglectful and wrong. One of the male nurses would walk into the girls’ bedrooms while they were getting dressed. This happened 3 times to me and my roommate all by the same man, who would linger and stare at our unclothed bodies before closing the door. I witnessed 2 physical fights instigated by staff, one of the nurses told one of the boys (who was hospitalized for paranoia and hallucinations) that they were cameras in his room and that they were watching him. The staff constantly screamed at the patients, even when we had specifically told them not to in writing, as it triggers many peoples’ anxiety. I witnessed a nurse tell a girl that “she would never get better.” While there I filed a complaint form along with several other patients about the neglectful methods this “hospital” uses, that were never followed up on. Even today, Ridgeview has refused to give me my medical records of my time there. I was only there for 5 days, and I could fill an encyclopedia with the horrific events I saw at Ridgeview. The despair and hopelessness of being there took longer to recover from then the actual reason i was hospitalized in the first place. DO NOT take your loved ones to this institution. It is LITERAL HELL.
I went into a downward spiral back at the end of 2001. Through the help of my company EAP and my therapist I found Ridgeview. At first I didnt think I needed to be there, but then after about 2 weeks I had a moment of clarity and realized I was exactly where I needed to be. I spent about 2 months here; they helped me recognize that what I had was a disease. I just thought I lacked will-power. They provided me with the basic knowledge and skills I needed to change my life. One of the greatest tools Ridgeview has is their Aftercare Programs and Alumni Steering Committee. Both were vital to my continuing care after being released from the program. The Alumni is where I found like-minded people, those that dont judge or want anything from me. The other people there helped me to come out of my shell and learn to love myself for who I am and not what I thought others wanted me to be.Not every place is perfect, but for me once I was willing the experience was that much more healing. I knew I had to change my life and this was the starting point.
I would like complain about the staff and food. The staff member by the name mr. s (that is what she tells us to call him) he is very rude and yells at us for many things like getting up to throw something away. I would also like to complain about the food, the food there will either make you constipated or it is a laxitive. the eggs are watery and the oatmeal will stay on your fork no matter how much you shake it. I would say this is giving us food poisoning. overall this place is pretty good though.
The issues that are addressed at Ridgeview are complicated and difficult at best. My experince with the staff and providers regarding my sister and her specific issues was refreshing and impressive. I recieved phone calls from the physician, pharmacist, social worker and in one instance her nurse regarding her care, concerns, and progress. The front desk staff always smiled and treated everyone with dignity and respect. I even observed some staff in training while I was there...I was impressed with the detail and expectation for respecting the rules with regard to privacy and safety that was stressed. I did not give 5 stars because I think that the building and grounds could be upgraded and some things were is disrepair. But otherwise the quality of care was very professional and caring by all involved.
Feeling I could use some help now I wont go after the workers bashed my head in the wall four times because I didnt want to take a medicine that previously have me a very bad reaction. Shameful. Be careful here.
This place is Horrible! Everything about it is not what you would want your loved ones to be apart of. They dont answer the phone, the doctors do not communicate, the nurses are rude and combative. As a parent they have abused my rights to know what is going on there and refuse to let me see or have copies of my daughters chart or any of the numerous forms we signed. I would never recommend any one go here. My daughter cry insistently, this is only making her condition worse.
This place is the worst. They claim they are trying to help but their actions leave you full of doubt and distrust. There is no communication with the patient or their family, not even between the personnel. Right hand doesnt know what the left hand is doing. They manage to lose your personal property, paperwork, and make every excuse to extend your stay even after being told you can check yourself out. Dont think you can ask to talk to the administartor, case worker or even patient advocacy, no one will answer you. All this is nothing but a ploy to charge you more money with little to no treatment. Watching the history channel is NOT treatment. Please look for a different place to get your love one assistance with their mental problems.UPDATE 8/31/2020It blows my mind that it takes close to 2 months to get a response to my review, let alone a generic one that seems to be used every single time. I am appaled that this institution requests I contact the Customer Care Liaison/Patient Advocacy to discuss my concerns but failed to answer me when I actually needed them. Once again a clear demonstration of their lack of empathy or desire to do the right thing, very unprofessional. Heed my warning and stay away from this place.
I just received a phone call from this hospital. Ridgeview was inquiring about the contact information for a member of my family. This is the same member of my family that was kidnapped by this for-profit institution and held against her will, after TWO medical doctors informed them she needed to be released immediately. When I was asked why they were holding my relative (who made me their medical proxy) I was informed, we dont really know, the doctors said she doesnt need to be here..but she is here now...so we are going to hold her and charge her for a 3 day stay (I have that part on tape btw...I recorded the whole interaction.. Hello Stewart...).After being forcibly housed in a co-ed environment of people with mental issues, (which she wasnt supposed to be) my relative was then forced to pay for this involuntary incarceration. The hospital is now calling people like me looking for contact information of my relative (which is the same) to get new charges settled. This was cleared up over a year ago. How can there be new charges ?Avoid this lying, for-profit prison hospital like a melting nuclear reactor.Currently moving to file legal action.UPDATE:This profit prison just attempted to reconcile the kidnapping and robbery of my family member more than 3 years later. This is a perfect example of how much they pay attention to the details. Can you imagine the way they treat their patients??? Three years after they kidnapped someone, forced them into a mental institution with co-ed patients, refused to release on doctors orders, and lied about many things...they are JUST NOW reaching out with a generic copy/paste response.Avoid this dungeon at all costs.
PLEASE READ (IT IS LONG, BUT THE TRUTH):This place was recommended to my parents and it was the worst. I had mentally hit a wall from a mixture of high stress and the fear I felt for a loved one who had her safety at risk. It was out of character for me which is why the hospital sent me in for a psych evaluation (no choice for me). The admission process took about 3-4 hours with what could have taken 15 minutes, which included a nice ending of them making me strip to my bra and underwear and do a twirl for them while they commented on and wrote down every mark on my body, but in a way that treated me like a science experiment. I had to ask them to turn the air on and was left alone in a bare room for most of the process. They wouldn’t let me call my dad, only they could. He said my boyfriend was in the waiting room for me. However, when I got out I learned that they didn’t allow my parents to come and told my bf he couldn’t talk to me till I was processed and called him while other people got to have their family in the room. They even screwed up my paperwork and said I refused to be voluntary even though I said yes. I was terrified in there and I didn’t get to see my family until the visitation hour on Wednesday, which they made us 20 min. late to. The nurses/staff were not as welcoming as youd hope considering you were just ripped away from your friends and family and being held there for who knows how long and only seemed to want the paycheck. They would NEVER tell me how long I was going to be there. My family meeting went well but my group leader said I should stay 1-3 more days even though I was well-behaved, participated, and always level-headed since I arrived (3 days prior). My doctor was even surprised that I was still there after my meeting because he had signed my discharge papers the night before. The doctors also come whenever they want and can also decide they don’t want to come in one day. Its weird considering this is supposed to be a stabilizing center with a consistent schedule. Mine came in at 11 p.m., the designated bedtime. Another terrifying moment was when they put no effort to match people as roommates. Every night I was woken up by my roommate yelling stuff in her sleep and one time it was about murder which made me fear for my life because she naturally glared at me majority of the time. She also went through my personal file from the hospital and the letter my family had written me while I was out of the room. My parents had to call a bunch just to get answers from this place even though they made me sign a waver so they can share with my parents. It wasn’t until day 3 that my parents finally got an update and my mom raised hell because they kept being vague and passing the phone around. I didn’t even actually get treated because I didn’t need to be treated. I swear they keep you there until your insurance money runs out. They wanted to keep me longer even though my doctor said I was ready to leave. Everyone in there felt like they just want your money. They even gave my friend the wrong person’s medicine and wouldn’t tell them what they put in their body. The friends I made in there are the best and helped me survive this traumatic experience. The I only got let out in early afternoon because my dad came in and told them to give him his daughter back now and to stop delaying. When called they transfer you from person to person and it goes in a circle. DO NOT go into this place thinking it is going to be a very helpful experience. If anything I have actual PTSD from the whole thing: not being allowed to see your family for a while, being treated like a prisoner yet also like the damaged toys no one wants to deal with, seeing things I never thought Id see, and not telling you or your family anything like when youll be set free from them. Please trust me, if you love the person you want to send here, rethink it. I sometimes still cry a little when I remember how scary it was to be held against your will and treated like a prisoner that is viewed as a mistake that needs to be corrected.
I’m 25 and they told my parents private medical info, held me too long because I had insurance, and moved me to the drug ward because they ran out of beds, which led me to believe I should be in the aftercare based on chemical-dependency. The aftercare turned out to be run by AA cultists who only care about you joining AA, a fundamentally Christian organization, and don’t give a damn if you stay sober otherwise. They kick people without insurance out with no warning. More people should sue this insurance-scam of an ‘institution’.
Ridgeview has been the best place for my recovery. I have been using drugs for at least 15 years and thought there was know hope. But when I came to Ridgeview I was educated extensively on the disease of addiction and mental health. Even the detox experience was by far the best. And I have been through other facilities at least 20 times over the years. The doctors really cared about not only me as a patient, but cared about my recovery. The best part was the recovery residence experience. It is perfect for transitioning from in patient to after care. If you are really looking to change your life and recover from the disease of addiction, Ridgeview is the place to do it.
Two weeks ago they lost my daughters new prescription from her psychiatrist. I filled out a complaint one week ago during discharge and I never heard anything back. Now shes about to be discharged after a second stay and we learn that the current Ridgeview doctor treating her never bothered to read the notes of the previous doctor to see her history or his recommendations. Not to mention the case worker hasnt been in contact and my wifes been trying to reach them for two days. Were furious with this level of incompetents.
I went to ridge view in March 2020. Quite honestly the worst institute i’ve ever been to. The staff didn’t care about most of the teens there. Many of them had plans to run away from home or harm themselves when they got sent back home. I definitely do not recommend sending your child here.
I was admitted nearly two months ago and stayed a total of thirteen days, and I have to say, the experience was much better than I expected. I was staying in the teens ward, as I am 16, and the staff was friendly and helpful (except for John. Hes a douche.). During my stay there was a violent patient who broke a lot of property and also injured one of the other children there (I believe), and they handled the situation amazingly well. The entire experience, as long as you are willing to accept help and attend the various therapeutic activities, is honestly like a summer camp. I made many friends while I was there. They also respect the genders of transgender patients, as I was placed on the boys side, though they always make sure that the trans kids share rooms (trans male with trans male, and trans female with trans female) just to make sure that nothing that results in pregnancy happens.My only real complaint is that some members of the staff were very loud, and this upset many people quite frequently, as yelling is something that triggers panic attacks commonly in teens.Other than that, if you are going to Ridgeview as a teen, or if you are sending your child there, I can assure you that they will have a wonderful experience, as long as they are willing to accept help.
I am a nurse who had substance abuse problems and thus was in sent to Ridgeview to keep my licence. I went to Ridgeview for their professionals program and while I felt the 6 weeks was punitive in the length required I did get quite a bit out of the professionals group. The lectures during the day were hit and miss as far as their usefulness. The groups with a therapist is where I got the most out of the program. The recovery residence was better than I imagined in many ways. It was nice to be around people with the same issues as myself.I did experience and witnessed some attempts by the administrative staff trying to squeeze as much money out of people as possible. Especially being in the professionals program that required being deemed fit to return to practice. Also it would seem at certain points they would try to get a rise out of you to see how you react. Also paying $300 to $500 per week for a meeting with a psychiatrist that spends just 3-5 minutes with you per session seemed like extortion. There is also a bug that seems to be going around for the past 7+ years (according to my sponsor who went there 7 years ago.) Thankfully I did not get sick, but multiple there came down with bronchitis and 2 with pneumonia.The nurses, case managers, recovery residence staff, and the pretty much everyone at the day hospital were excellent. What I thought was going to be a worthless endeavor turned out to actually be beneficial. So in the end I thought 4 stars was appropriate.If you are a nurse, or just a professional in general, I would recommend going to Ridgeview. I had 4 other treatment facilities to choose from and Ridgeview was the cheapest and the shortest program.
My son was admitted. They are the worst. No communication 1 call from Dr Patel and he could not answer my questions just kept saying the same thing no matter what I asked. No one would call us with updates. When child was released no consoltation or advice. Sign here good luck. We had paperwork from Ridgeview with a Dr and appt. Figured we would get answers from Dr. Went to appt hoping for answers when we get there. Dr office is like we have no appt. They say not first time Ridgeview has done this. Bogus appt. We are still in the dark about our child no idea signs to look for trouble. Total neglect of our childs needs and mine. I am still in the dark. I have talked to my insurance company they are going to see if there is anything they can do. They are also getting information to file grievance. If you have an option go somewhere else.
This is my third update, please read the entire review for your safety. We were able to get my father in law out of this place. They did not help him, only drugged him. He walked in and he was in a wheelchair when he left 4 days later. No bath, not eating, not good. Read the rest and you will see how we got here.I am updating my review, read below for my original post. Please take this as a sincere warning against checking someone or yourself into this facility. This place is extremely bad. They just dont care about the patient, they will lie to you, they dont listen to anything you say. They have their agenda and it doesnt matter what you have to say. I brought my 80 year old father in law here who has Alzheimers in Hopes that they could evaluate him and develop a medication plan that would help him. They have had him 4 days now. They called and said they wont let the family visit him. I think they are abusing him and perhaps he has Marks on him that they want to heal before they let family in to see him. We are going to call the police tomorrow and try to see him and remove him from the facility. This is a very serious situation. You will see many negative reviews, there are some good. I would say that the good ones are staff members trying to get the review score up. This is a very bad place. Please take this warning seriously.Initial postI am reading so many negative reviews about this place as I sit here now for 5 hours trying to get my 80 year old father in law checked in. And still waiting.The staff simply accepts that this is normal.Meanwhile I have an 80 year old man here with dementia who has been sitting so long his feet and ankles are swelling. I pointed this out to the social worker, and again, they simply dont care. This is a direct reflection of the management of this facility.I would just leave, but have no other place to go at this time.I will post more as time goes on.Well, more time has gone on, now been here nearly 7 hours. Still not checked in. We have now reached a stage of elderly abuse. My 80 year old father in law has missed his medications and it is past his bedtime. You can see the pain in his face. At this point I would have to say that you simply should try to find another facility. There are other people here that have been waiting as long or longer. They have substance abuse problems and are trying to get help. If I had another choice I would leave. Its almost 10pm.We finally got checked in after I threatened to file a complaint of elderly abuse.I have to tell you that I just dont see this place as a good situation. I just hope they dont inflict physical abuse. I will be watching him closely.Again, try to find another place to go.
As a PARENT:My daughter wanted to go here. She went willingly, hoping to find a better way to deal with her issues. It took a LONG time to get admitted (4 hours), but I dont mind waiting for my daughter. It took a LONG time to get her discharged (3 hours), again, I dont mind waiting. Take a book. This isnt a fast food drive through, this is my child. Shes worth the wait.The care was amazing. They gave her lots of coping skills and listened to what she needed and wanted. She tried medication, didnt like it and they adjusted it. She liked the group meetings. She loved the fellowship of others who were struggling.She liked the staff. They listened to her. She was proactive with what she needed and had a great experience.If you are wondering if this is the right place for your child and you read the million bad reviews from people who DID NOT WANT to be there, dont worry about those reviews.No place is perfect, but Ridgeview was very helpful in getting my daughter out of crisis. They kept her safe and helped her help herself.BTW: she hated the food, but shes a teenager.
I tried Ridgeview for PTSD and Substance detox and was incredibly shocked at the careless attitude of Ridgeview staff and doctors. I saw a psychiatrist once in 10 days of awful conditions. Money motivated and “Don’t care about the person” treatment. I had to beg for everything from simple snacks (Pantry was ALWAYS empty) to urgent care needs (Had to beg and argue for Chest Pain episode treatment). When I had a severe pain episode I was told “Doctor on the way” but 3 hours later the Nurse Practitioner finally shows and calls me “Rude” for being upset and totally stressed out because I voiced my disgust at the lies and uncaring response I was given. He’s very lucky all I did was strongly object because I am a Marine with PTSD problems from military experience and could have been a lot more “Rude” and really said what I wanted to the way I really wanted to say it. I was ultimately stranded by Ridgeview at another ER hospital because I didn’t want to stay at the hospital where my heart doctor wasn’t on staff. They accused me of just wanting drugs. They made me pay my own way back with no money or means to return to Ridgeview. I am aghast at the money motivated uncaring center. Totally uncomfortable and minimal attention to comfort this place offers is the reason to AVOID THIS PLACE AT ALL COSTS. Credit where credit is due, Nina, the Program Therapist was very caring and genuine about my sobriety. She saved my life, literally, by being stand fast and really caring. Some of the Tech staff were friendly and sweet and really wanted to assist me in every way possible. It’s a shame they have to be at Ridgeview.
My 17 year old son spent a week here after a suicide attempt. I and he was very pleased with the services provided and the skills he learned during his time there. Thank you Ridgeview!
Poor patient service with the exception of a few staff members. The mentally ill patients were commingle with detox patients. Therapy sessions were mixed as well so there is no customized counseling for detox as described in the brochure. During my seven day stay, there were several violent outburst by mental patients that required a code response and everyone was restricted to there room. The facility is dated with tiny beds and insufficient mattress and pillows. Showers are ancient and do not meet ADA standards. Find somewhere else to go for detox treatment.
I would never recommend this place to anyone in a mental health crisis, or any crisis of that matter. I was made an inpatient on 1/29 for some suicidal idealization and let me tell you this place made things worst. My first night I passed out on the bathroom floor. When I informed the nurse of this she just brushed it aside making no note in my chart of what had happened, nor gave me any option for a medical examination. You are just a price tag to them, they try to keep you longer to make even more money.Discharge process was a mess, you have techs yelling at you all day making you feel like you are a 2 year old child again. Stay away fromt his place. If you do end up here expect to stay long (so they can make more money), have a huge amount of anxiety from the yelling of the techs, have drs. who dont care about you, and raise their voice at you when you questions your plan, be sure to take your healthcare in your hands and be demanding. It took 4 days to get my medications correct after having to demand how my pills are to be given.After my inpatient stay they had me go to their PHP program and the first day I was there they pulled me out into the hallway, where everyone could hear, to discuss their concerns about me commuting from home and how I should stay in the residences (Mind you this is after my case manager and Psychiatrist signed off on me driving from home) and if I did not agree to this there was no program at all. Needless to say I left that day and figured out things on my own. Huge HIPAA violation there! For a place that is supposed to foster healing and serenity that is far from what they provide. Please if you care about yourself or your loved one do not take them here, take them elsewhere and do your research.
Absolutely miserable experience trying to get my daughter admitted. Literally a 5 hour wait BEFORE they took her back for intake assessment. Was rudely treated by receptionist. If you have ANY other option, take it.
I can’t say enough about the staff at Ridgeview. They have put me back on the right path and given me tools to navigate my journey.
Would give it a 5* but the in processing part had my daughter waiting in a room/office for about 3 hrs with little interaction or information. One hour of that also had me in the waiting room to her bring her clothes. As a young adult she was placed in the womens center. They had only a hand full of women as patients that were close to her age. My daughter was there for 5 days and was released with a lot of information to start the journey to recovery. The day after she was released the girls (other patients) called to make sure she was doing OK. It lit up here day.
My daughter is currently in the facility since saturday after she was 1013d from Scottish rites on Friday. It is now day 3 and we have no communication from the Psychiatrist, Dr. Crawford, who apparently dont like to speak with parents/guardians. While under voluntary status i was refused today from withdrawing her and advised to do a 1010 which then the doctor has 3 days to make a decision if he would let her go. I have been on the phone all day with Cigna and other Psychiatrist to get an appt setup for her once she is released. No one can tell me what her current status is even though she has seen the Psychiatrist 3 times. I was hoping she would get a little progress but she states that its like a prison and the sessions are the same questions. She stated at one session with the Psychiatrist he asked her if she wanted to go to the cafeteria. The place is causing more anxiety and depression with the prison like environment. I finally got my daughter out by filing a 1010. I strongly recommend any parent to stay on top of the social worker who will also speak to the nurses and doctor. I requested that they give my daughter melatonin 3 times and all 3 times I was told it wasnt in her chart. I spoke the the director and she advised she would request a psych eval for my daughter and was told later that it wasnt in her chart...im like WTFudge...Lack of communication is the problem here but out of everyone her social worker Robert Moon was the only helpful person. That other Robert guy is devil sent you can see it in his face. That place is soooo creepy looking and dark. Filing a complaint with my insurance company because if I paid $772 and my child was treated like a prisoner I refuse to let another child suffer who really wants help.5/1/18 - Still waiting for them to file a claim with my insurance company. Cigna billing is handled by Michelle ext 2102. Left a message and yet to hear from her. She has been out since 4/23.9/5/18 - The facility filed the claim under my name and not my daughters so it was denied by Cigna...I called Cigna last week and was told they received the correct information 2 weeks ago and now its pending. I also filed a complaint with Cigna for the experience my daughter had in March. I was billed over $8k for nothing.Beware of this place as I doubt it changed in 6 months for the better.
My daughter is currently a patient at this facility and I am not at all impressed with their policies & procedures. I am a registered nurse and a licensed clinical social worker and I have worked in healthcare for over 25 years. I have rarely come in contact with less compassionate or helpful professionals as I have at Ridgeview. They rigidly enforce their rules without considering the individual needs of their patients. They are particularly insensitive to the needs of non-traditional families (they will not allow my partner, to whom I am legally married in 37 states, to participate in our family sessions, even though my daughter has lived in her home for the past 3 years). They would not let me see my daughter when I was late to visiting hours after I was stuck in traffic for over two hours trying to get there (even though I called twice on the way to tell them why I was going to be late). They are not consistent in the information they share with the families of their patients (I was at first told my 22-year-old daughter could not visit her hospitalized sister, then I was told she could, then I was told she can only after she gets to level 2 but then I was told no one stays long enough to get to level 2). Their resources are antiquated (they are not able to conduct a conference call with more than one person at a time and they do not have access to email). I dont know how this hospital compares to others in the area, but I do know this is not a place I am comfortable sending my child. This place was approved by my insurance company, but I am now pursuing private-pay options. I guess you get what you pay for.
A weathered/decaying shthole w/leaking roofs (of freezing rain) in winter, no pool/gym as shown in dated pic(s) (before my stay); and a matching mediocre staff (one of which had a way too positive - Michael Jackson as victim affinity and disposed/related/preached it to residents of facility in more than one (different /way separate topic) session.ONLY good result in 7 days/nights; albeit in a shthole w/inadequate/under educated/unqualified staff was self (closed environment) DETOX!
Ridgeview is a joke and has gone above and beyond breaking HIPPA laws, they allowed our daughter to call a friend who pretended to be her mother when daughters file states no contact with mother! They allowed said friend to call during their talk period, staff googled anything daugther asked on their personal cell phones and let her read whatever she asked to google, approached therapist about this and her reply was that is not likely when we have proof from the friend (provided by friends parents) that in fact the calls were made and they spoke almost daily while daughter was there. Left mulitple messages for the doctor to call and speak with us and that NEVER happened! If you want help for your child do not send them there, the staff provided daughter with tons of false information and the Therapist could not even provide the name of her directors last name when we asked
I want to share my experience with Ridgeview as not only a warning to those seeking help in the behavioral health department but so justice can also be brought to those that are currently stuck at this institute or who have had to fight to get a relative out of this institute.I went to Ridgeview on Thursday to see about getting into an outpatient program, I have done inpatient at another hospital when I was an adolescent and it was not beneficial and did more harm then good. I know how the system works they heavily medicate you strip away your rights and tell you you’re not leaving unless you comply. I did not want to go through that experience again so that’s why I choose to explore outpatient programs so that I do get the help I need but can leave if I feel it’s not helping. So going back to my visit on Thursday at Ridgeview for their outpatient program, they will take you through a door that requires a keypad to get in and out (only they know the code) you will sit in a room with a therapist who is kind and listens and does the assessment. Everything was going good during the assessment I was being open about my trauma and what I needed as far as help goes, he says that he has to take the assessment to his supervisor and then they would give me a recommendation on the treatment that they think I should go with and that I could decide after I hear what they say. 30 mins go by of me waiting then the therapist comes back, he explains to me that they recommend inpatient and I asked questions and I tried to outweigh all my options since I am the sole provider for myself I have to make a decision that will not leave me hung out to dry financially and will be very beneficial for where I’ve been mentally. I told him I appreciate his recommendation but that I would think about it and that’s when everything changed. I was told that I did not have an option of leaving and if I choose to leave that I would have to sign a piece of paper stating that I refused treatment 100%. With being told that he said that my insurance would throw my case out the window as far as my leave for work goes if I choose to not do inpatient. They held me for 3 hrs meanwhile the “supervisor” kept coming in to tell me why I needed to stay and how I wasn’t in a place where I could make that decision mentally. Then when I did not agree to anything would tell me how my leave now will not be approved if I don’t stay and so forth, it went on like that for 3 hrs trying to convince me to stay then scare tactics.I stayed calm while I started to freak out more and more internally as time passed in that room that I couldn’t get out of on my own terms. I explained to the supervisor why I could not go into inpatient that night and why even though I will carefully consider their feedback I did not feel comfortable making that decision with where I was at. They would leave me 30 mins each time and come back telling me over and over again why I needed to stay. I was supposed to be going to their trauma unit, they knew this. Yet they kept me locked in a room that I went in, on my own terms for outpatient and stripped away my rights entirely. I was treated as if my mental health was like everyone else’s and my problems where like everyone else’s, it was black and white either I need to be locked up or don’t need help at all. I can say that I hope the next place I go to does not do this because this is very damaging to someone who’s biggest fear is just that, being locked away and stripped of every right because they are deemed as 100% “unstable” when really no one listened to their needs and was compassionate to what that means for each individual patient.I hope you read this lengthy review because if you step foot in that place alone to get help for yourself you might not ever get out. I was very fortunate to of stayed calm through the whole situation despite how I felt on the inside, I stayed rational and logical. If you find yourself in this situation try to stay as calm as possible to get away.Best of luck to those dealing with this facility and much love!
My son had a traumatic brain injury 8 years ago. He has been in Ridgeview several times, always with bad results. When they are ready to discharge a patient, they dont much care where they send them. Once, he was sent to a house where there was no handicap facilities or supervision. Last night, he was taken to a boarding house where a man rents rooms. I sent the police there for a welfare check and was told this was NOT a good place for my son. The owner of the house even agreed to the point that instead of waiting for me to pick him up there, took him back to Ridgeview. God help him. We are going to get him today.
This place was pretty bad. I came out with a different mindset though. Never come to Ridgeview Institute ever again.There are low staff, but it isnt an excuse to be mean to the adolescents. They always yell, and they cant control chaos when it happens, they try to, but they cant. They lie to kids saying yeah youll go home tomorrow, okay? When they stay there like two or three more days later, which is really unfair. They use this weird shot medicine that makes kids really sleepy, when they should use a different alternative. The beds are very hard and uncomfortable. They are hard to sleep on. There isnt much freedom or anything to do. Most of the markers and crayons are low quality, and you cant sing or talk to the other sex (girls cant interact with guys and vice versa) it really sucked here. The problem I had was depression, but that came off of not having any friends, and I really thought that I would make friends here (and I did. I just wish I could be in contact with them since theres a rule about sharing personal info).Ultimately, I wouldnt send anyone here. Its very chaotic, and the staff doesnt know how to deal with the chaos. Theyll just give everyone a shot, which isnt the way to go. But the food was decent so 5/5.
I was in ridge view for about a month for a overdose the staff was one of the nicest staff i have met anywhere i found the medication that i needed.
Terrible place. absolutely do not recommend. power hungry staff in the C1 unit during evening shift that all deserve to be fired immediately. derek was the one and only decent staff member along with Nolle, my case worker. it is prison and you are their inmate not a patient. absolutely do not forget that when considering staying at this facility.
This place is a total joke. They lie repeatedly. Whe. Asked for a supervisor they but time to avoid you. My child is a minor. Who was placed on a voluntary hold. However they will try their best to keep your children for insurance purpose. Everything is about a dollar. As I see it. I would not recommend a dog to stay here.000000 starsIt’s funny how as the owner you reply 11 months later. After I post a review. As far as resolving any issue. That has passed. Especially with the fact that you just responded to my review a month ago. Joke is on you.People wake up this place is a joke literally... 10/2020
I was inpatient here for a week. Some staff were absolutely amazing, 2 in particular felt like mothers to me. Others just didnt care, or flat out were toxic. There was one lady that came in to speak that was purposefully upsetting to at least two of us- when we were in the trauma unit. They seem to keep people with insurance longer, wanting to get their money out of them. Also, those coming off drugs are basically paired with the womens trauma unit. Not healthy for traumatized women to see men having outbursts every other day.EDIT: despite all my complaining, I am clear of suicidal thoughts and thats amazing.
Nothing about this place is even halfway decent. They leave you waiting forever and a day. And claim that they are short staffed. STAY AWAY if you want competent care.
This has to be the most unprofessional place I have been in a while I myself am not being treated here but my husband is. I came to drop off some belongings of his and as I approached the door there was a crowd of people waiting at the door and had been there since 10 and it was 11:45 when I arrived. The paper on the door said please wait and dont ring the doorbell if someone is at the desk there were two women at the desk sitting and looking at us the whole time we were standing there they didnt come talk to us until after I walked in and she rudely kicked me out. I believe the staff needs to take some classes on how to treat people. And on top of that I had called earlier today and they answered the phone didnt even give me a second to say a word and put me on hold for times in a row for almost 30 to 45 minutes and all I needed was either the name of the facility or the address because they have been so iffy on telling me any information since my husband has been here that I havent been able to get any information at all. Its like they want to beat around the bush about everything. I would not recommend this place to anyone.
I spent my time in hell at Ridgeview. There are some professional people there, but most are just low paid flunkies off of the street with absolutely NO training in Psychiatry. That is what looks after you or your loved ones at Ridgeview. These are people with no education other than maybe high school, and they are put in charge of you night and day, and they even let them conduct group therapy!! Im not lying! If you were to have a medical emergency while there, God help you. These idiots would just watch you die. Again, there are some very good, professional people that work there, but they are few and far between. John, one of the nurses, is a first class guy, he cares about you. Dr Patel is very good also, the rest of the doctors are quacks. I cannot, in good conscience recommend anyone go to this facility, for any reason.
How is this place even allowed to be open and treat patients?? This is the worst place you can end up. They do more HARM then they do good. Its only a matter of time before the lid gets blown off and this place is brought to the ground!! I hope everyone staff member gets their medical licenses revoked and loses the right to treat patients in a medical setting for the rest of their lives!!
CHECK YOUR EMAIL, RIDGEVIEW CUSTOMER CARE.My loved one is still in Ridgeview, and I would LOVE for the customer care/patient advocate employee who posts the replies to reviews to call me now and fix the ongoing issues before I write my review and file a grievance. When I call the number in all the cut and pasted responses here, no one answers the phone. I am waiting for a response to my email, and our gao advocate is waiting for you to return their phone call as well. My number and our advocate’s number are in my emails.
I always post under my real name but to protect my childs privacy, I am using an alias. My apologies for this. Ridgeview can feel free to email me and Ill tell them who I am.IMHO, the place is worthless. I believe they are simply a money mill. Keep the child there as long as possible to bill insurance and us. Were filing complaints with everyone we can find - our insurance company is already highly interested in what we have to say since the money comes from them. The problem is they are ALL like this and they have the power of the government to compel your child. Its essentially a prison once they are there and you have little to no rights. Something needs to be done. I dont know what the alternatives are for children that are truly in need of help - I believe placing your child here is more likely to harm them than help them. I hate saying this - I know parents need a safe place to take their child but these places are bowing to the almighty dollar over your childs welfare. Im sure there are people there that truly care but its not the people in charge.This is what we experienced. Its 100% unacceptable.- child kept there for 5 days with very little communication. This seems to be the general goal - you are forced to pre-pay for 7 days. Im pretty certain had we not been making a lot of noise and filed a petition for release on day 2 (72 hours to happen but we KNEW this place was wrong after day 2) theyd have kept our child their for the full 7 days.- maybe one call returned entire time- NEVER had a face to face with the doctor- Doctor talked with our child ONCE. ONCE. WTF?- Doctor called us back ONCE for a less than a 5 minute conversation to feed us the BS detailed below.- Doctor has no regular hours, appears to show up when he feels like it.- No one can ever tell you anything- NEVER had a face to face with ANYONE until we picked up our child despite numerous phone calls - and that was simply to sign paperwork. This is completely unacceptable.- Child was released IN THE FULL WAITING ROOM with no meetings or discussions about what needed to be done. Literally we signed paperwork there and were out the door. If it wasnt serious enough for a discussion why was it serious enough for a 5 day stay? At that point, we just wanted our child out of there , away from these shysters and with her regular doctors- It was very telling we filed a petition for release and our child was kept to the last minute of that time. Theres a paper trail that happens for them to compel your child to stay and has a much higher level of proof. They knew it wouldnt stand up IMHO and they knew we werent going to stand for it.- Doctor used things on second day like not sleeping, not eating, anxious as things that needed attention - none of which was a problem outside of Ridgeview, if he had bothered to asked. Well gee wiz, the child was in a shock from being placed there and sleeping on what amounts to a mat with terrible cafeteria food. I have no faith whatsoever in this doctor.- They doctor is barely involved. Its all group group group with a lot of down time.- Child requested to talk to therapist while there. Nothing happened.
I went to Ridgeview and In the best way possible that I can explain it, the staff and nurses were absolutely amazing, they cared for and took care of me in every place that I needed them to continue my recovery, I haven’t had a suicidal thought, manic depression episode or major anxiety in 7-8days now which is huge for me, I feel so alive and excited for my PHP and continuing my treatment! This is honestly been the best decision I have ever made, I will never forget how amazing and wonderful my experiences were and how grateful I am for the connections and friendships I have made. I feel so enlightened and honestly this is the greatest medication placement available, they didn’t dope me up and make me a zombie like I was expecting, they properly put me on medication and slowly added to my needs and listen to how I felt (while still moving at a fast and reasonable pace) I will never be in any way but grateful for this treatment that I have gone through and will continue to do. I admitted myself because I was on the verge of ending my life and I had nothing on my mind more than to die, and in the most-honest way that I can put this I would’ve ended at all last Monday or Tuesday (January 26) if it wasn’t for placing myself in the Wellstar Emergency Room Hospital to be taken to Ridgeview. The people who didn’t want to go are the ones who leave the reviews I had read before going, the people who were put on 1013 suicide watch, tried killing themselves, or we’re taking their due to not being able to admit themselves and admit that they are wrong and that life is worth living and that everything that they do is with the upmost professionalism and the placement I was put gave me such an amazing aspect of life group therapy has been the greatest thing I have ever encountered, I have never felt so connected with and understood by more people, I will never forget this treatment. I strongly recommend Ridgeview Smyrna because things might feel out of control in the real world but inpatient program was the proper choice for a brighter future for myself !!!
A friend I made in this place was held down and sexually assualted by 2 of the male nurses. No one believed her and even when filing a complaint outside of the hospital she was not believed because she was crazy. Psychiatric hospitals are as sick as theyve always been. Even in my stay on a 10-13 the doctor who spoke to me asked if I wanted them to baby me. The staff talked down to the patients and treated them like children. If your not religious you will be looked down upon by the staff. Their 12 step program (even if you are not an addict) consist of religious practice and turning your life over to god because you are powerless. This place is a joke.
I went to Ridgeview voluntarily for eating disorder. My husband asked if I could leave multiple times. The guy at intake told me I could. Since I went over a holiday weekend I received absolutely no help. On day 3 or 4 of not seeing my doctor, not attending ed therapy sessions, not having meal reflection after each meal, and not seeing a dietician, I realized that they were only after my money since we prepaid. I told them I wanted to leave and I signed the ama paperwork. The next morning the doctor told me that I could be 1013ed and would have to stay. I told them that I didnt feel like I was being helped in any way and wanted to go to ace. My case manager met with me and told me I needed to accept that I was just a part of the process and focus on stabilization. My husband had to call the cops, threaten to cancel our payment and threaten to call the insurance company to get me out. Once he did this, they let me go about 30 minutes later. And dont believe when they tell you insurance wont pay if you leave ama because my insurance did pay. Also, I was put on a meal plan that said I needed to eat 3 oz of protein and one night they sent me a giant chicken breast. I asked if I could eat half of the portion size and the staff member that was eating with me told me to just eat the damn chicken breast. You would think for a place that serves ed patients and puts people on meal plans, they would do a better job of measuring out food and train their staff to be sensitive to it. And finally, one night when I was eating with a staff member, she told me that they are way understaffed and thats why I wasnt going to my group and was going to trauma skills. She also told me that she didnt know why the people at intake say that you are only going to be there for five days because that is not their intention at all.
For one the food is horribe, the staff are rude treat you like little kids with the exception of Mr.O the doctors don’t really talk to you and the best part are your peers they do a better job at helping you then the action staff
AWFUL CARE AND STAFF!!!!! BEWARE!!! I rarely do reviews...but this place is responsible for the treatment of addicts and mental illness, subject that are both very important and close to my heart. And what I witnessed on my first visit to my daughter was nothing short of disgraceful. The interaction (or lack there of), attitude, and overall lack of interaction, care, and compassion is completely lacking from the staff we did encounter. If this is their idea of help, and what I witnessed today is their idea of treatment, and this is what insurance companies are paying for... It is nothing shy of fraud. I do plan on escalating this outside of Ridgeview. This place needs and deserves to be investigated and I wont stop until that is done.
OMG where do I begin. I took a relative here because I referred to Ridgeview by their school. We got there about 2:49pm. We checked in at the administration building. A little before 6pm, a nice woman came to me and gave me and my relative some meal tickets to eat dinner downstairs because we still had many people ahead of us. My relative and I ate dinner for about 20-30 minutes and went back upstairs. The waiting room looked darn near empty by this time but we kept waiting. At around 8:30pm, a so called clinician came for my relative and I and took us in the back to do an assessment on her. The room was filthy, the carpet was very dirty and it was stained. The place overall looks pretty run down. The clinician assessed my relative and said she would then give the assessment to the psychiatrist so he could make a decision. That disappointed me because I was under the impression that we would get to see the psychiatrist and speak to him personally. About 15 minutes later, the clinican came back and said the psychiatrist suggested counseling for my relative. WELL DUH!!! Thats why I bought her there!!! So the clinician proceeded to tell me that Ridgeview offered outpatient partial counseling program, however they were booked. She then gave me 3 other facilities that were no where near where my relative lives. And one of them had the worst reviews ever for an outpatient program. We did not leave until 9pm...I am angry that we spent 6 hours sitting in a run down facility to be told that counseling is needed and that they are too booked to provide the service THEY suggested. I looked at the reviews about Ridgeview when I got home and I see a lot of people feel it is a great place for substance abuse, alcohol addiction, etc. Dont come here if youre looking for outpatient therapy.
The only reason I am giving the institution 2 stars is because of the availability, the fact it is considered one of the best hospitals, and for a couple of the employees. Besides this, ridgeview is a cesspit. It barely accommodates transgender patients, although my name was legally changed it was my birth name on all documents. You cant tell me this place cant find the funding to have someone solve this problem for patients in a mental health crisis, I can think of 3 solutions off the top of my head. Most of the staff are cold, discouraging, and unprofessional. They treat the kids like animals, the psychiatrists overmedicate and over charge (klopper, whose office and professionalism is an entire disgraceful mess but thats a different story, sprung thousands of dollars of undiscussed charges over a year after I got out of the inpatient program, where I was charged at a minutely rate of hundreds of dollars for his care), subjecting them to tranquilizers at the most minor of inconveniences. Their whole program revolves around a person making themselves want help, which is nearly impossible for someone struggling with suicidal ideation. The staff takes little to no extra effort to encourage the kids in any way, which can damage a kid who is mentally healthy. The program also encourages kids to lie in order to get out, punishing them for poor mental health. Most people I know who go to Ridgeview come out worse than when they went in.
I spoke with an intake clerk. I had lots of questions for her since I am all the way across the country and was looking for some hope with my struggles. The intake was rude and seemed to be pleased to happily give me her name as if she was proud of it. In my experience, admissions and intake are the best part of hospitalization so what does a rude admissions clerk say about the quality of this program, I definitely want no part of it. If you dont like your job, quit and find a new one and dont make people feel worse when they are seeking to feel better.
Hey yall, so I was a patient here for like a week and this place did not help my situation whatsoever, please do not send your child here. It did not help, and the staff there are not good. If you are able to look for another hospital please do so. They didnt do a great job with COVID-19 either. It was a waste of my parents money and a waste of my time.
This place is NOT the facility to bring a family member you care about that needs help. Edward Hicks... Case manager is the worst. He looks as if he just got out of school and really wants to throw his power around. He gives very conflicting information on a daily basis contrary to what the attending doctor says. My husband was there on a voluntary basis and was jets for 5 days and was told he could not leave until the case manger released him despite the doctor releasing him after 2 days. This has been an exhausting experience I would never wish on my worst enemy.
Not what its cracked up to be. Night staff very unprofessional. The doctors are good but your left to the mercy of professionals who should not be working in this sensitive environment. Nurses are not what they should be. They are just collecting a paycheck. The Institute seems to run an insurance mill.
I wasn’t a patient, but I dropped items off to my friend (who’s like a sister) that she requested and her significant other was out of town. Some items were very personal for me. My friend didn’t receive over half the items I gave her and when she asked she claims they said they had them but wouldn’t show or give them to her. On her release date, she asked again and they replied they were lost. I called up when she told me this and after much resistance on their part they said they found them. I drove 25 minutes away with my 2 year old to pick up said items. They made me wait 20 minutes before telling me I had to drive over to the cabin to get them. I received the items, but checked the bag to make sure. I had someone else’s clothes! They weren’t mine or my friends! I was infuriated. I gave the bag back and told her these weren’t mine or my friends and she checked again. Said they were lost and there was nothing I could do but get reimbursed for those items. Absolutely ridiculous and I was there for an hour and a half by the time everything was done. Extremely unorganized. Couldn’t imagine being a patient there just from an outside point of view.
Weekend staff were wonderful & very caring & helpful. Weekday, day staff are the opposite. Staff mismanagement. Uncaring, unprofessional staff who do not listen and treat patients as substandard humans who are just “drunks.” They fixate on one issue & ignore the others even after requesting help.It’s perplexing how they schedule dietitians to discuss proper eating but provide inappropriate & inadequate snacks for diabetics with gastric bypass. I called & asked for an administrator & got the cottage manager instead. Nobody listens to the patients or concerned family members. Pass the buck round & round. Cookie cutter kelp.
I was an Inpatient at Ridgeviews Womens Center and the staff treated us horribly. They were extremely disrespectful, and didnt have an ounce of empathy in their hearts. I went there in hopes of finding comfort and I was met with the exact opposite. I will be reporting several staff members to their supervisor. I highly reccomend that no one ever come to Ridgeview or any of their programs.
Total reviews rating 2.2
199 Reviews for Ridgeview Institute 2023:
Review №1
2022-06-01Most of staff are rude. In the cabins, F2. Earl, Sarah, Winter, Victor and Brian are awesome! Very accommodating and attentive to your needs. Some will intentionally work against you. There was a man in there that had major anger issues. He yelled profanities to the other patients and the staff. He screamed and yelled if he didn’t get his way. This made myself and other patients very uncomfortable. Staff did nothing about it or him. He should not have been mixed in with the other patients. . If you ask for something, often they say you’ll need to wait yet, they are on their phones. Food is decent. Some of the water doesn’t work in the sink area of your rooms. Each room has its own bathroom and shower. They lock your room doors during the day and won’t allow you in. If you need to use the bathroom, they’ll make you use the “Community”, shared bathroom. That’s okay except one day I went in and there was feces all over the toilet and seat. I told the attendant. She said housekeeping needed to clean it. After 3 hours, still not cleaned. A supervisor came in and I showed it to him and he called housekeeping and they came right away to clean it. Clothes dryers were broken. It was just not a pleasant experience. I would not recommend you go here.
Review №2
2022-07-18I would give negative stars if I could. I left this place so much worse than when I came. They treat all problems on the same level- drug addiction, mental health, detox, etc. I also felt unsafe the entire time, as the had openly homicidal people sleeping in the same rooms as other patients. I was treated like a monster when I was a young mother trying to understand her hormonal imbalance. I was forced on high amounts of medication, and even forced to take 9 pills the day of my intake where I have never felt more intoxicated. They switched up two patients medications which could have been fatal. All the workers treat you like you’re less than them, and don’t get to the root of your issues. They just want to mask them. This is not a help center, it’s a stabilization center so you can’t hurt yourself. I faked being okay so I could finally get out and healed my problems on my own. Shame on this facility and all the workers. If you are thinking of bringing a loved one here please find other resources. I lost my faith in doctors here. One on one help is not true. This place almost destroyed me.
Review №3
2022-05-13First, I was stuck in intake with several others, and supervision was scarce and hidden behind heavy doors. I was surrounded by unstable individuals- some being brought in immobilized and tied to a stretcher- and my own unsafe urges. I arrived from my hospitals transport van at about 11:30am (there was no access to time without directly asking staff, who often seemed annoyed at our request).I was eventually brought into the unit at 7:45pm. I thought it would get better once I was able to have food and water,(during intake we were brought brown paper bags with small sandwiches and a small orange) but unfortunately not.Apparently they were overflowing with patients and ran out of bedrooms in the Girls’ Unit. As a result, I was taken to a small annex off the boys unit with 5-6 bedrooms, bugs, dim/flickering lights, broken air conditioning(in the Georgia summer heat), and all we did for my first 3 days was sit on the floor of the hallway and occasionally they gave us crayons. The 11 days I stayed didn’t help me- I left traumatized.A girl with severe schizophrenia was attacked by another patient multiple times, resulting in chunks of hair on the floor(that was rarely cleaned), and several large holes in the wall. In one instance, I was left shaking and crying in my room out of fear after a patient(the girl who attacked others) was running, screaming, kicking, biting, and threatening staff and others. She often was placed in a solitary room, and staff often joked they would only let her out every 6 hours- the legal limit to leave her there.Overall, I left far worse.
Review №4
2022-07-12My adolescent needed acute in patient support in order to address her emotional issues. As a mom I was nervous to leave her there. The receptionist was polite, the mental health techs. were good in terms of communicating with me and reducing my fears. I appreciated receiving updates from the nurse, and counselor. My teen spoke positively about attending group therapy. My only concern is the kids arent wearing masks. Fortunately, my teens vaccinated. I also believe that male techs., should remain with boys & female techs with girls...other than that & I was overall content with the services provided @ Ridgeview. The admission wait time was lengthy, but as a courtesy, we were provided a meal in the cafeteria. That was considerate.
Review №5
2022-04-27I was there around march, I had pretty bad self inflicted cuts and I was told I’d be helped to care for it. Countless times I went up asking if I could get some sort of help so it wouldn’t get infected, and not once did I ever receive it properly. I got a bandages that I couldn’t remove for 2 days. And nothing else. Some of the nurses were blatantly ignorant and rude. Some were nice but that was less than half. Anyways, they didn’t really care and help me. They barely even asked about my issues, just a short “are you sad?” “do you want to *** yourself” and left it at that, which I understand but really no follow up questions?? I got diagnosed with depression and even my therapist said that couldn’t be it and she was confused. It did provide a space away from some* triggers but it definitely could be better. I’m glad for the people I met who made it better but bro the actual workers. Overall, it did nothing.
Review №6
2022-01-31You get what you give to the programs. You also have to advocate for your health if you don’t feel like the therapist, staff, or psychiatrists are helping. A lot of times due to resources, time, and the amount of patients you may be rushed to see your doctors (notably psychiatrists) and they may not always listen the best. Make them or demand someone else. Your stay is expensive and you deserve the treatment you are paying for. Facilities like these often get a bad reviews because of issues like financial assistance, insurance not covering this, that, and the other… And sometimes some staff members can be jaded and unprofessional. This is when you have to be your own advocate. The system is already hard to work with because of political and social issues, but there are resources available. If you have the means to try getting help here, utilize it. But if you have a bad experience, do not give up.
Review №7
2022-03-05I was inpatient at Ridgeview for six days in the Adult Unit back in 2019 at age 18. Staff was great. I was respected and treated like a human being. The groups were helpful for me. It seemed like the psychiatrist and other staff actually cared. Very unlike any other mental health facility I have stayed in.
Review №8
2022-04-29I went here mainly because of side effects that came with changing the dosage of my medicine. PROS: talking with other residents that understand. & the food is decent. CONS: A lot of the staff are rude. the doctors wont actually remember you or your treatment needs. One tried to change my dosage without consulting me even though I told him that those changes gave me side effects. They wake you up early. Sometimes send male workers in the womens rooms. Difficult to contact anyone by phone. I didnt really gain anything out of my stay other than a large bill.
Review №9
2022-06-02I want to say to the staff of the Ridgeview Institute (Smyrna) Inpatient Adult Psychiatrist Unit Cottage C, thank you! My daughter was transferred to the facility from the hospital and we all didn’t know what to expect. As this was our family’s first experience with a mental health hospital and Lord willing our last. My daughter’s experience at this facility was God sent and we are so thankful for all the positive help she received.
Review №10
2022-05-20Giving three stars only for now. I was evaluated at Ridgeview on 5/15. It was a very long wait time (5+ hours) but understandably because its similar to an ER. I get it.I was evaluated by a licensed therapist, NOT a psychologist. After my evaluation i was told the Partial Hospitalization Program would best suit my needs.However, reading these reviews has me thinking it over. I didnt get a great vibe from the facility in the first place. I cannot imagine struggling mentally, going to a place for help, and the experience only traumatizing you further?!Ive heard bad about Ridgeview from word of mouth but tried to brush it off because I really need help. But after reading all these negative reviews.... Now Im scared to even start the program.Review will be updated once I begin /complete PHP. And I will not be silent about any mistreatment or incompetence I witness.