Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
SUPER HONEST! SUPER SERVICE! SUPER FOLKS! I had called several dealerships about honoring a discount plan for retired Ford employees, and was hearing back that they wouldnt honor it on in stock trucks because inventory was so low. That was understandable but disappointing. I called Rivertown Ford and asked for the sales manager. I was connected to Tommy Miller. Tommy told me he would honor the discount but didnt have any F150 Lariats in inventory, and that most were sold before they got to the dealership. Then he checked and said he had one arriving in a couple of weeks, and would honor the discount. I was in a rush because I was relocating from Georgia to Colorado. Tommy sent the specs right away to make sure I would be a satisfied customer. He honored the discount, and I got a super deal on a super truck from a super guy. Another F150 Lariat sold before it hit the lot. He hooked me up with Assad Lowe for a sales rep. and Assad was simply super as well. Very knowledgeable, pleasant, and easy to do business with. Nobody tried to push any options or add-ons. I had prearranged financing with my bank, and Mr. Finance -- Daniel Hess -- was fast and efficient with the paperwork. Unfortunately, I left some loose ends with my bank. Daniel cleaned them up and even met with me at 9 pm on a Saturday night (because I was leaving Sunday) to finalize the paperwork and make sure everything was OK. Bottom line, BEST Experience Ive ever had with a dealership. Tommy Williams 5+ Stars, Assad Lowe 5+ Stars, Daniel Hess 5+ Stars. Id do business with them again in a heartbeat. Love you guys.
The service department was awesome! Brittney was the person helping me, and she kept me updated on the repairs of my car, every step of the way! There were no surprises and she explained every problem and solution in a way that I could understand! Will be back, recommend 10/10.
The Staff was very nice, however, the experience was not organized or ideal. I physically went into the office with my car to schedule an appointment for a recall and an oil change on 2/12/22. The rep who helped me looked up my recall and told me it would take a few hours to repair and complete the oil change and recommended I find a ride and come back to pick it up once completed. She scheduled me an appointment for me to come back for both on 2/19/22. Keep in mind, when I went in to schedule my appointment, my car only had roughly 4000 miles on it so it was not, technically, time for an oil change. I only scheduled the oil change because I did not want to go back into the shop for multiple appointments. When I went to my appointment, I did drop my car off. The rep reached out to me a few hours later saying they did the oil change but didnt have the parts in for my recall and that Id have to schedule a time to come back for the recall. Reminder - my car only had around 4000 miles on it so an oil change wasnt technically needed. I only scheduled the oil change because I did not want to come back to the shop multiple times. Now, here I am having to still come back for another appointment. What was the point of me bringing my car in a week in advance for them to assess the recall and schedule me a time for repair if they werent going to fix the actual issue during my appointment? Again. The staff was nice but Im very disappointed by the organization and concern they showed for my time as I am the one who is now inconvenienced.
I had a very enjoyable experience at this location. My sales person, Steve, was very pleasant and very caring. I believe he would of jumped through hoops to be sure I was satisfied. The Karate kid, in the finance department , was very enjoyable to work with. Over all I definitely would recommend anyone shopping for a new or nice used car to stop in and ask for Steve. He just happens to be the first desk inside the front door. Thank you Rivertown Ford.
The service adviser I dealt with was Kenny Cook. He made the whole process very easy. He communicated with on how the service would be handled and kept me updated throughout the time period my vehicle was in the shop. Big thanks to Rivertown Ford for taking good care of me!
Fantastic service, fair price, highly organized and professional staff. Wanda was my salesperson and she was super personable, professional, and has a great sense of humor. The finance guy was professional, thorough, and quick.I usually buy Toyota, Honda, or Hyundai for their history of reliability but I need a truck and missed my 93 Ranger so wanted to get a Ranger. The Tacoma wasn’t so comfortable to me. My concerns about reliability are negated by the proven reliability of the new Ranger but also the Ford PremiumCare package. I think it fully covers, parts and labor, 1,100+ components on the truck for six years.As with any car purchase, go in knowing what you want, what you want to pay, and what you want to get for your trade in, and don’t deviate. But also ask to speak to Wanda just to have a smooth experience overall. She’s an absolute straight-shooter and diligent with customer service.
I had a great experience at the Ford dealership service shop. My rep was Kenny and he went above and beyond to make sure I had the greatest experience. He treated my truck as if it was his, I honestly thinks he deserves a raise or another job who would pay him for his great effort to please the customers.
Brittney and the Lead Service Manager were really great at getting us back on the road quickly! They were very kind, efficient, and effective! They able to solve our problem without charging us. Its great to know that car dealership service departments can still show integrity and honesty in dealing with their clients! Thanks Riverton Ford!!
I previously left a semi negative review about some issues with my camera system. Turns out the windshield that was replaced by another company had defects. Ford worked with both the other company and myself to resolve the issue. I had a very good service rep help resolve . Both the service manager and the rep at river town ford were very helpful. I definitely would delete the original complaint. I’m once again happy with my service at river town ford.
Kenny in the service department was absolutely fantastic to work with. He was proactive in keeping me updated about my vehicle and was super knowledgeable about the whole process. It was easy to see that Kenny was working hard behind the scenes and making sure that I was taken care of. A+ on customer service!
I had an appointment for 930 am today Feb 11, 2022 and when I arrived the guy told me my tires were never ordered even though they called me days prior saying it was ordered and they went ahead and scheduled the appointment. Than after 10 min or so after calling around they did find that my tires were ordered. They told me it would take an hour or two. Fast forward to 1250pm my car still wasn’t done which is ridiculous 4 hours to put new tires on a car. I was almost late to picking up my kids because I live 30 min away from the dealership. Overall my experience was not that great. Mackenzie who helped me at the end was the only good part and she was the one who ordered my tires so I’m thankful for her.
I went in for a 9 am appointment for a set of tires and alignment. The truck delivering the tires had difficulty, delaying receipt of the tires. Although this problem was beyond the control of the dealership, they did the best they could, by keeping me informed of the status on a frequent basis, offering a shuttle ride to anywhere I needed to go, and even offering to pick up lunch for me. To help with the inconvenience caused by the unavoidable delivery issue, the Service Manager provided some complimentary services, as well as a great price on the tires. I could not have asked for any better service, given the unavoidable circumstances.
The engine light came on in my 2010 Mustang took it to Rivertown Ford was amazed at the State of the Art Service facility. Customer Service was great at first, I received calls,texts,& Emails from a young lady whos name I wont mention! Received text only when vehicle was ready! Had some questions/request that required phone communication, was difficult to get someone on phone and when I did, Received all sorts of sarcasm from 2 females whom I wont name! Long story short Customer Service needs [email protected] Ford/Columbus Ga.
Service advisor (Hunter) is extremely professional & knowledgeable. He really made me feel at ease. Service appointment was honored in timely manner. Facility was outstanding. I will definitely return for all my service needs.
What a great experience. I just sold my Jeep to Rivertown and that was the quickest, easiest experience with a dealership that I have ever had. Matthew Moyers is a professional and made this easy. I am an old car guy. It takes a lot for a dealership to impress me. Rivertown and Matthew definitely did. Thank you!
Like always the staff at Rivertown are amazing. Crystal is one of the best there. She is always so helpful and courteous. The only thing that I wasnt pleased with was I asked to please have the spare put back under the truck and it wasnt done which had no fault on crystal.
I had a great salesman by the name of Derrick! He was super helpful and was willing to see all possibilities and willing to work with you! He was a great guy to work with! The GM , Brad Williams was also a big help and definitely recommend this dealership if you’re looking for a car!
I would give it zero stars if I could! Their phone system is a very good indication of the quality you will receive from this dealership for anything maintenance related. I have been told my vehicle would be ready at a certain time (a few years ago) only to be told it would not be ready when I was promised. The past few days I have been trying to call back and get the maintenance person on the phone who left me a message, and their automated system is the worst I have ever encountered. Multiple times it gave me a prompt and just hung up. Overall be very cautious when dealing with this dealership on ANYTHING maintenance department related!
The staff at this dealership was great to work with and very friendly. This was a great experience. The only complaint was the detail shop did a horrible job of detailing the vehicle knowing I was coming to get it. I had it detailed after I bought it because it just wasn’t clean.
Tom was extremely helpful! He gave us quotes on our main requested service as well as the other things that popped up. We werent pushed to do any other services and were extremely happy with the quality of service we received. We were greeted when we walked in. Services didnt take long and we were called very promptly after services were finished!
Today I had my 2020 Ford Escape serviced, has 15,560 miles. The service advisor that helped me was excellent, very professional and answered all my questions. His name was Robbie. I waited less than two hours, I was very pleased with everything. I will bring my car back for the next service.
Very Pleased with the deal I got on the 2016 Tundra. Staff well presented the Truck before I drove 80 miles to check out and buy the truck.Only complaint is y’all spent so much time cleaning the truck to make it presentable on your internet pictures, but obviously someone was smoking Cigars in the truck and the smell was not cleaned out. This was not years of smoking in a vehicle, it was fresh cigar smoke. You rule should be no smoking in vehicles by employees.
Working with Derrick was so easy! I ordered my bronco back in August last year. It has finally arrived. The entire process was smooth- especially while living out of state. Great place to work with!!
Taylor was wonderful! Everyone is very helpful. Theyre mechanics are good with tricky, older models vehicles. Came in $350 under estimate, including a couple issues plus a driveshaft, my extended warranty covered. I will be back!
I have never had any issues communicating questions and getting educated answers in return from any of the Service Center professionals at Rivertown Ford in Columbus. In addition, they allow me to update approvals over text and review changes in fee before thay happen or I can deferred the recommendation to the next service. I dont trust my current Ford to anyone else.
Kenny will forever me my go to service guy. Kenny was super helpful, friendly, and honest. Its hard to find service guys like Kenny. This was my 1st ford vehicle with the help of Kenny, he made sure I understood everything that was being worked on. Kenny also took the time to find a time to fit my work schedule. Thank you Rivertown ford and Kenny for making the experience home welcoming, quick, and affordable!
I listed my car for sale. Mathew Moyers from River ford contacted me with an offer. From start to finish he is so courteous, professional and honest on the communication and deliver the check and pick up the car. I would highly recommend Rivertown ford for any your business. Mathew is a super start
The best shopping experience ever! This was my first time buying a brand new truck and Zac Knight went above and beyond! He thought of EVERYTHING and I am so grateful to have had him as my salesmen. His kindness, patience and professionalism was more than I could have asked for!Amazing man!Thank you Zac for all you did. Your future is limitless !
I am a Ford guy through and through… I usually do my own wrenching, but now being in Columbus and away from my garage I gotta go to the dealership for bigger projects. Unfortunately… Rivertown has consistently let me down… I want to give Rivertown Ford my money, but they give me every reason not to every time. An oil change turned into a 5 hr wait once because everyone went on lunch and forgot about me… Marked my tires once to see if they rotated them and they didn’t. Yet they still wanted to charge me for it. Getting charged 2 hrs work ($400) for a 15min job with replacing a single glow plug in my 06’ 350… they wanted $1.7k to replace all 8! Anyone who has replaced these personally knows it only takes a few minutes… including the harness. Then I was told they can’t be replaced without breaking the harness🤦🏻♂️. Been replacing them for years and haven’t broken one yet… I digress… I could complain forever, but I’m just over it. I wish I could count on Rivertown. Every time I take my truck in they keep it for around a month. As my daily and no loaner even though one spends just under $5k per visit it’s just another reason that I despise going here. I wish it weren’t this way. I’ve never been to such a shady dealership. I feel awful for the people who aren’t mechanically inclined that walk in here… be warned. I always ask my buddies that go here too. Am I the only one? Nope. I’m sorry Rivertown that I’m writing this review, but people need to know… Fool me once, shame on you. Fool me twice, shame on me. I’ve learned my lesson. I will travel hours to find a better diesel shop.
So I inquired about an Explorer and got the auto answer emails. Wrote asking a few questions about the vehicle and no reply. Did their acceleride online to show I’m serious on buying it. Got around 90% complete and messaged the person on there the original questions that I wrote a few days prior. Two days later and still no reply. Do they take online questions or purchases as a joke or just don’t care??? Maybe they’ll do better if you actually show up??? The other dealership I contacted today definitely took my money and I got my vehicle. Maybe that’s pennies to Rivertown Ford??I don’t recommend them.
I was very impressed with Rivertown Ford. Their people were all so friendly and the treated my car with kid gloves. Im used to the old paper mat on the floor but these guys cover the seats and even the steering wheel. It was worth staying in Columbus and not driving to Lagrange to my dealer.
Bought a truck in November had it ship to Houston sales guy told me was in perfect condition just out of maintenance no issues ran and drove perfectly.Got the truck a few weeks later The truck did have a few issues. But with that being said Brad the general manager of Rivertown Ford made Situation right.You can trust this dealership To do the right thing..
Rivertown Ford is without a doubt the best dealership in the entire state of Georgia to do business with if not the entire southeast.Brad Williams, Tommy Miller, Mark Pierce and Steve Moore are absolutely incredible to work with this is probably my 11th vehicle that I have purchased from them I would highly recommend anyone looking for a vehicle to work with this team.I personally can’t thank them enough.Theytruly care about their customers and 100% stand behind what they say they are going to do. You just don’t find that this day in time.Jay Carter
I have taken my vehicles in here multiple times for services and repairs. They are the worst ford service center I have ever been. Simple services and repairs takes multiple days. Oil changes and new tires take all day (8 a.m to 5 p.m on average) there is literally no point on scheduling an appointment because they won’t fix even a simple thing that day with parts on hand. Even when scheduling things weeks in advance. If you drop off your vehicle the night before they may look at the next day. But it will probably be at the very end of the day so they won’t do anything. Even when it’s a simple recall fix. If you show up and waste your day hanging around there they will prioritize you over others that take the time to schedule and drop off your vehicle. I will never go back to this service center. I will be driving over an hour away to go to another service center.
Zac and the team at Rivertown Ford did am amazing job. They offered a very reasonable value for my trade-in after a few others attempted to lowball us. 18% higher than the other large dealer in the area to be exact. Friendly atmosphere, low pressure, no crazy dealer markups. Walk inside the building and youll understand what I mean. These guys have first dibs on selling us my wifes new vehicle this summer.
Im not sure why you make appointments here. They keep your car the day for a 10 minute recall software reprogram procedure. They made a 7:30 appointment with me without informing me the technicians dont arrive until 8:30 AM. Poor customer service and only response is That is how our system works. Nice!
Rivertown Ford continues to shine! I was well taken care of on my used car purchase. It was quick and easy! Thanks to Steve G, the other Steve, Tommy and Brad. Job well done!
Brought a truck in for repair on recall of part of my steering linkage 2 weeks ago. I found the replacement part, hanging down almost to the ground this morning as I was about to hook up to a 30 trailer and drive it all the way to Montana. I couldve died.
I always had my car serviced there with no problem, but this go around it didnt go so well. I had to get a coil replaced, the price went from $230 to over $600. I spoke the service manager on several issue that I had and I was stunned how it was being handled. He assured me his title and was very argumentative and didnt care about anything I had to say. Issue was not fixed so I got my car and took my business elsewhere.
I am very disappointed. My family member had a terrible experience with the Service Manager today. He was very rude and dismissive. If you have any issues with your vehicle, consider going to another Ford dealership. Its so frustrating when you have an issue with your vehicle and receiving terrible customer service makes it worse! Rivertown Ford needs to retrain their Service Manager on how to properly speak to customers.
Had an engine light on. Went in to get it fixed via Extended Warranty. The service guy Robbie (thank God he is NOT a Salesman) called my warranty office and they said it wasnt covered...... Had He worded it right we would have gotten fixed up. Unfortunately they charged 170 to clear the codes could have done myself.While we were there there was a Bad accident not sure They made it. My heart goes out to the friends,family an co-workers.
We sold our BMW to this dealership. Matthew Moyers made the process painless and effortless for us. A couple of phone calls and pictures. This is all that was expected of us. The dealership sent someone to our home, yes our home, to retrieve the vehicle. We didnt even have to get out of our pjs. They had a check in hand and drove away, on a Saturday. We didnt miss work or breakfast or have to waste an entire free day taking care of business. We were skeptical at first, but after the experience, this is the only way we will sell a vehicle in the future...and just for piece of mind to anyone reading, we did not purchase a vehicle from this dealership to replace the one sold.
I had the best experience at Riverton Ford. My time is the most important thing to me and the ensured that the had the paper work when I arrived and got me in and out with 30 minutes. My sales man was awesome and stay engaged with me throughout the process.
I arranged an appointment with Rivertown Ford to get an oil change and tire rotation. A piece from missing from my front windshield and after quoting me a price we sat up a date. I arrived and after being told it shouldnt take more than an hour I said I would wait. After almost three hours I went to the back and saw my car on the side like it was ready. I asked the service lady was it really and she tells me that they are waiting on a quote about the part. And if I wanted it installed it would be another two hours.. I said no because I told them when I made the appointment that I wanted it put on. They told me they were never told that. So I said I will pay for the iol change. The lady said ok and after walked me to my car.
I couldnt be happier with my experience here at Rivertown Ford. Assad was great to work with. He was attentive and friendly. He did everything possible to make sure we were comfortable and happy with our purchase. I personally watched him have a conversation woth a gentleman who came in with no intention of buying a vehicle. Assad never treated him like a nuisance or a bother. He was kind and friendly, which showed me he isnt only a good salesman but hes a good person as well. We had a great experience amd would absolutely buy from Assad again.
Zac and Mike were a great help. Waited 11 months for a Bronco I ordered and they made the final purchase process super painless. Zac was very helpful along the way while I waited for my vehicle to be built.
Made an oil change appt for 1:30. Got there and was told it would be an hr and a half for my services. Which were an oil change, tire rotation, and windshield wiper blades changed. The time had passed so I went to check on it. My vehicle had not even been brought in. So then they said it would be 30 minutes, which is was. So I waited 2 hrs for a 30 min service. Apparently someone put my service paperwork in the wrong spot. We are human things happen. The gentleman helping me did give me little off my services for my inconvenience so that is why I gave a 4 star instead of 3.
Matt Moyser is the Vehicle Acquisition Manager at Rivertown Ford. He purchased my 2013 Ford Escape Titanium from me. He was very professional and helpful! He handled the process so efficiently. Thanks Matt for all your help! Carol
*Updated 03/22/22. See belowOn Friday afternoon, after sumbitting a pre-approval earlier that week, rivertown called me and scheduled an appointment for Saturday 03/19/21. First my email confirmation said 4am, no big deal I assumed she ment 4pm since thats what we agreed upon during a phone call. Anyway I rearranged my entire day on Saturday to be there to hopefully purchase the vehicle. After stressing all day trying to make it there by the time I committed to (4pm) I find out they were closed for emergency dealership reasons No one called me to reschedule my appointment no one told me they had to close for whatever reasons. I do live a 45 min drive away and had made sure to rearrange my day to be there and only new they were closed because I called ahead of time for my appointment.* following my unfortunate scheduling incident rivertown called me back on Monday 03/21/22 to ask how my appointment went. They must of forgot they didnt call and cancel it or forgot they werent open Saturday due to emergency. I told the lady what happened and she apologized. She asked if I would reschedule I told her I would come in asap as I was pre-approved to purchase the vehicle I had looked at earlier in the week. Even had insurance ready to go just needed to bind it. None the less I was told the vehicle was no longer available as of Monday afternoon when they called me back. Is it possible i lost out on the vehicle I was eager to buy due to the Dealership scheduling error? Possibly?Either way someones a new lucky owner of a 2017 Chevy 1500 black widow. Called today to respond to the general managers comments left on here and received a voice-mail that was full and unable to accept messaged. This has not been a successful business transaction for me. However the search for a vehicle Continues
WARNING/ CAUTION: Service was terrible. I PAID to have a blown headlight changed on my F-150 but it was never changed (Improper Payment) in fact when I brought the truck back I was informed that BULB was never changed and they do not have any factory headlights in stock but they would change the othe bulb for me and YES I HAD TO PAY FOR THAT BULB TOO. The supervisor hung up the phone on me after I called back to voice my concerns. I STILL WANT MY FACTOR HEADLIGHTS. SHAME ON YOU
They are so reliable and respectful to their customers Mr.Kenny Cook was really helpful and polite. They stayed in touch we us as to what was going on with our cars. I really would recommend them to friends and family
When scheduling my appt I was told that my warranty that I bought would cover my service for the 30,000 mile. I was informed when checking in that I had to pay $300 because my warranty only covered a couple of things. I was not happy that I wasn’t told that when scheduling, thank goodness I had the money!! My appt was at 10:30 and I was out the door by 12:00. The staff were super nice and helpful.
The absolute worst sales customer service I have ever seen. The sales manager specifically is completely overbearing and inconsiderate. Would never buy a vehicle form this dealership. You I shouldnt either they will do everything they can to screw you over and make a profit. Take the trip to somewhere else to buy a Ford.
Easy to schedule online. Service was completed in a reasonable amount of time. I waited in the lobby, which was clean and comfortable.
The Rivertown went above and beyond with our car buying process. We had a custom built vehicle designed at Rivertown and picked up at Rivertown. The whole team from start to finish made the process easy and enjoyable.
My car selling experience with Rivertown Ford was great! Our salesperson, Matthew Moyers, made the process very easy and enjoyable!
Clay and his team were a pleasure to work with. I purchased a CPO Mustang site unseen. I am in Florida and couldnt make the trip to see the car. Norma was my sales person and she provided me with as many pictures as I asked for, down to the smallest detail. Steve took care of my financing needs and the whole team provided me with first class service. Norma even stayed after hours to wait for my transporter to pickup the car for the trip to Florida. I have purchased many vehicles and this was by far in the top two of my best experiences to date. I highly recommend the team at Rivertown Ford, buy with confidence.
As a paying customer I always love to come here Ford,always treat me with respect,nice and they go with you over what needs to be done to a vehicle...keep up the wonderful job you all see you again...
I have been waiting since May for an intake manifold for my truck. I get the same response that its on back order. The problem occurred while my truck was on its extended warranty. That warranty is now expired and the service rep said he had to get approval from Ford to have the repairs still covered under that warranty since it has now expired. That is ridiculous and I cant believe the pre-approval had to be requested. That really bothers me along with the fact its taken so long to get the part. The trucks performance is hampered by that leaking intake manifold and makes it dangerous on the road, especially when passing a slower vehicle. Someone please expedited this order. Thanks.Just had truck serviced again. Great service from staff. Intake manifold still on back order. Its not Rivertowns fault.
I’ve honestly never had a bad experience here. Bought my car here, get her routine maintenance done here, even though I now live 3 hours away, I still always prefer bringing my car here.
Dropped truck off at scheduled time and got my oil and tire rotation done which only took 35/40 mins…personnel was knowledgeable about his job and courteous when speaking to me.
After test driving multiple F-150s I contacted Rivertown Ford via their website and was immediately contacted by Assad Lowe. He asked questions to find out what vehicle I was looking for and assured me he had the one! Within a day we were able to reach a fantastic deal and now Im driving my new 2021 F-150 King Ranch. I would highly recommend Assad and will refer all my friends and family to him. Thanks Assad!
I’ve been going to Rivertown Ford since I arrived in July of 2021 (it’s currently May of 2022). If possible, I implore you to choose Tom McCain as your agent. Tim is a kind soul that moves faster than lightning. Didn’t waste a second of my time when I came in and let my truck go in for maintenance even when I was 30 minutes early. He’s a great individual and I trust him wholeheartedly when he gives me the rundown of my vehicle.
My disabled 72 year old father went up here, financed a car with a warranty and the motor locked up 3 days later. They gave him the run around for 6 months, refusing to pay him his money back. We are going to have to take them to court. They are more of a con artist than a car dealership. BE VERY CAREFUL WITH THESE PEOPLE!
Great Parts and Service counter they really tried their best to help me with a discontinued item. Everything I own is a Ford. Took my 2004 F150 in and loved the customer service. Mr. Kenny Cook was polite and most of all knowledgeable of the services they offered. WI will be returning with the other 3 Fords I own for maintenance and maybe one day I can trade up something😁.
Left a BBB complaint. Manager Clay refuses to reach out to me. Consider theft by deception. Willing to remove my review if solution is possible.
Grade A treatment from head to toe. I did not end up getting the car from them this time only because I found an automobile that I just couldnt live without somewhere else. The salesman I dealt with Mark Pierce went above and beyond the call of duty letting me take vehicles overnight actually even bringing a vehicle to my work to me.I really hate that I could not buy an automobile from them this time but will definitely go there in the future
The service staff are very polite and helpfulHowever it took 10 hours for my truck to get an oil changeWhats the point of making an 830 appointment if they dont get to it till almost 6pm
The sales representative was friendly, polite, knowledgeable, and upfront honest. The finance manager is arrogant and pushy. After the sale, the service department doesnt want to honor the signed agreement on purchase documents. Good vehicles at good to great prices for the area. Like most customer based businesses in this country, they need a good reminder that without customers you have no business. Treat your customers with respect and dignity at all times. One lost customer can turn into 100 real quick
They do their job and do it well. Everything went smoothly from start to finish. We have found a couple of small tiny issues with our vehicle That you dont find until youve owned it for a day but feel confident that they are going to contact us to get them taken care of. Other than that were very happy with our experience.
My experience was good. Service representative was very professional and polite. My only concern is why do I schedule an appointment for oil change and tire rotation at 0930 am if my truck isn’t going to be ready until almost 2 PM ? 4.5 hours for a oil change and tire rotation seems a bit excessive.
Rivertown Ford has always been a pleasant experience. Not only while purchasing but, in the service department as well. Everyone has been friendly and accommodating.It’s a shame more retail stores don’t take customer service as serious as they do !
Always a good day spent here with Zac. Ive spent multiple days buying here and its always been worth it. He did a great job taking the dreary out of any waits we had. Straight up guy that seems to care about and enjoy the job.
I had a great experience trading in my old vehicle for a new vehicle. It went smoothly and timely without being rushed or over-extended. I was allowed to testdrive several vehicles and decide on the right one without being rushed over several days. Every other dealer I went to rushed me and that deterred me but not at Rivertown Ford they treat you like family and want to make sure you are happy with your decision. Raymond, Brad, and Danny were all Professional, Knowledgeable, and Personable. I felt genuinely respected and customer-cared for. I worked with Raymond and Danny throughout my car shopping and really appreciate their compassion and honesty.Thank you Rivertown for the great service.
I hadn’t bought a car in a while and I’ve never driven so far as I did to purchase this car. Patryck and the staff did an awesome job making the process fast and convenient, while still paying attention to detail. I drove 13 hours round trip to find a gem of a deal and wound up having the best experience I have had buying a car yet. I am incredibly happy with both my purchase and the great customer service. Thank you!!!
I was in desperate need of service because my car would not crank & I had to be jumped off to even get to Rivertown Ford. It was late afternoon & Robbie was such a professional!He called the shop and they said they had a battery so it would be no problem to replace it. He also explained if they needed to recalibrate something (I dont know LOL) it could be a little extra. It was ready in no time & it was only the battery. Robbie is my service professional from now on...Thanks!
This dealership is really a direct contradiction to the stereotypes. Their services are fast, they are super friendly, and very competitive pricing not just for dealerships, but any automotive service business. I highly recommend them.
Kenny Cook is an outstanding member of your service team. Super knowledgeable and helpful to me as customer and a great communicator. Im a very satisfied to have been taken care of by a true professional!
Ronnie is absolutely amazing. He made sure they were able to accommodate as well exceeded all expectations! Thank you Rivertown ford for your excellent service!!! I am so humbly grateful!
Rivertown Ford still owes me a part to my vehicle that was promised in writing at sale. This occurred approximately October and still has yet to be resolved. I was assured they would be in contact yet have received no correspondence. Would not recommend this dealership at this time. Perhaps a change in management or personnel would resolve my fears about returning for service.
Each time Ive brought my older model here for service Ive left a happy customer. They provide with the lowest price & best service so far on brand new tires & rotation along with oil changes. Crystal has helped me each time & her customer service skills are superb along with the entire team. I am grateful to be in the hands of a team that cares & wants to make my life less stressful.
The staff was very nice and friendly, and they answered all of our questions promptly when we were on site. However, when I inquired about the vehicle the night before driving to the dealership, the truck was available and I left my number in case there were any status changes before I got there the next morning. After driving 3 hours to the dealership I was told it was sold the night before. There was no communication from the staff and they wasted my time having to drive all the way down there.
Excellent service and inventory here at Rivertown Ford! Raymond was beyond helpful and the rest of the crew went above and beyond to make us feel comfortable throughout the trade in and purchase of our vehicle. Left with a great deal (twice!) and will keep coming back. Thanks!
Robbie in service has helped me several times and has always been great. He told me it would take a little longer due to a sudden influx of people bringing their cars in. I needed a tire rotation and new lug nuts and figured that using the OEM from Ford would be the way, that’s why I took it to Rivertown. However, I didn’t expect it to take nearly 3 hours for a rotation when I set an appointment. I understand people bring their cars in without an appointment but if there is someone that has one they should be placed with priority, especially if it’s a such a quick task. Otherwise what’s the point of setting an appointment.
Let me start by saying this is the first time I’ve bought a vehicle in a long time that I wasn’t asked or coerced into writing a review on every (or any) social media platform. Perhaps that’s why I felt encouraged to write this one. In a time where dealers are asking msrp or in some cases, over msrp Rivertown really blew me away. Other dealers only offered me a $500 rebate. Even “National volume leader” dealers couldn’t beat the Rivertown deal. Negotiations weren’t drawn out and didn’t take all day. My salesman, Mr Raymond is by far the best salesman I’ve ever had. He truly works for the client, not the dealer. If you want something he presents it for approval and doesn’t try to talk you out of it. Once a deal was made, Mr. Strickland in finance had me out in minutes. Asked if I wanted any of the obligatory add ons, and once I declined, it was on to the next thing. He didn’t spend hours trying to sell me anything more. I actually truly enjoyed this buying experience.
I had an appointment to have a new key fob made. The appointment was at 1030. I called at 3:00 to see if my truck was done and was put on hold, after approximately 15 mins later they came back and told me the truck wold be ready before close of business that day. Around 5:00 they called me to say the truck was ready. I pick up the truck and I insert the new key into the ignition and it does not work so I pull out the key and turn it around and it works. The old key staryed the truck no matter how the key was inserted. Not really an issue but the price of a new key fob and having the key blade cut (cost over two hundred and ninety dollars) and a full day at the dealers the key should work perfectly. The people were very nice though so there is that.
My experience with Rivertown Ford was genuine and very professional. Robbie was excellent with his customer service. He was up front about my needs and what they could provide for me. He stayed in contact with me giving me the latest updates on my vehicle up until it was time to pick it up. As a repeat customer I truly appreciate his professionalism and their quality service. I would like to tell the entire service department to keep up the great work.
I would just like to think Daniel Hess and Assad for making my trip to them worth it in picking up a car from them. Both of them was so helpful in getting me the car I wanted, no hassle at all. All I had to do was sign some papers and I was out of there. Thanks again Rivertown Ford!
Crystal provides great customer service. Kept me informed at all times. Appreciate the service department.
The service department at Rivertown ford treated me like a rock star. They had my truck ready within in a couple of hours. My service advisor was the friendliest that I have ever dealt with. They have certainly earned my business.
Worst experience I’ve ever had buying a vehicle. The sales manager Mike botched my deal. Sales tax prediction was FAR OFF. The communication was awful. While discussing the matter.. the sales manager hangs up on me and even blames me for the break down in communication related to my ad valorem. I made MULTIPLE trips to the dealership to work this out and didn’t get far. BUY AT OPELIKA FORD.
Mark was my service representative when I took my truck in for services yesterday. He ensured all my requested services were taken care off and even helped me take care of some additional things that I didnt know were out of tolerance. His number one priority was ensuring my vehicle was safe and in optimal performance. He even stayed late to ensure I had my truck for work the next day! Professional, courteous, and kind, he is what a service department should want for a service representative! I will certainly return to Rivertown for all my future vehicle needs!
I was browsing their website yesterday and found a new vehicle for sale. I put all of my personal information into their website and even put a $500 deposit down. I received a voicemail the next day from Brad Williams of Rivertown Ford stating that I will be receiving a refund and that the vehicle is sold.IF YOU ARE GOING TO ALLOW CUSTOMERS TO PLACE A TRANSACTION SUCH AS A DEPOSIT ON A VEHICLE FROM YOUR WEBSITE, AT LEAST KEEP YOUR WEBSITE UP TO DATE. My deposit meant nothing to them and whats the purpose of allowing a deposit if It they arent going to actually hold the vehicle for you.
The price I was quoted for the tires was 55 to $60 less than what I was charged and I had to wait 2 hours to have four tires mounted and balanced crazy huh dont know that Ill be back for tires or another Ford. 62.32$ to be exact. KMA
Mr.Tom was a Great Salesman who was very Professional and assisted the customer in Ford Car Services System. He kept me informed and on track with my truck service appointment.
I was very pleased with the cleanliness of the service department and the courtesy shown to me by all of the employees I encountered. The wait time was longer than I anticipated but Tom McCain, my Service Advisor, explained the reason for the lengthy wait. He also carefully went over my receipt so that I would understand exactly what services the mechanic performed and which ones , that I had requested based on your service pamphlet, were not suitable for my vehicle. Overall, I found everything satisfactory and the price reasonable. I will definitely return!
The worst service department out of all Fords I have dealt with. They lack professionalism and dont care about doing right by the customer. They dont have any other Ford dealership competition in the immediate area so they know they can get away with bad service and stay in business.
Steve Greco and everyone at Rivertown Ford were hospitable and professional in our vehicle buying experience. After someone backed out of a 2022 Maverick preorder deal, they called me back to let me know it was available because I had expressed interest more than 3 weeks prior. On top of all that, their facility is top of the line.
One of the best car buying experiences Ive ever had. walked into the dealership knowing exactly what car I wanted to see. Mike Strickland introduced himself to me and went to grab the keys right away. From just glancing at my lunch break to returning later that afternoon I was able to drive my new car off the lot that night. Danny in Finance did an amazing job getting me a great deal. I may have bought the oldest car on the lot, but that didnt stop this team from making sure I got the best service.
My car was overheating. The techs at Rivertown Ford were able to track down the problem (fan) and get it replaced in a timely manner. So far, so good! Thank you!
It was a good experience. They serviced my F150 and had it ready when they said they would. Reasonable price and great service. Good people.
Mr. Robbie ensure my vehicle diagnostic inspection was done and went over everything with me in details and gave me strong recommendations for my vehicle services for the future. I have much respect for him and I look forward to do business with him in the future!!!Great GUY!!!!!!Ms. Veronica was great she scheduled my appointment Friday and today got me out within an hour. Hat off to her thank you Veronica for getting me in and out I will return‼️‼️‼️. I give you 5 Stars 17 Jan 22
Will not return here. Brought my vehicle here multiple times for what turned out to be a factory defect cross threaded bolt on the subframe. I don’t blame them for that.Instead of fixing the threads in the frame, and replacing the bolt they simply tightened it down and told me that the threads were fine and there were no problems. After picking up the vehicle I removed the bolt in question to verify my concerns. The threads were indeed damaged and the bolt was in fact, cross threaded.Dealerships are supposed to be the gold standard of professionalism. Situations like mine are what make people distrust technicians in the Automotive industry. Not only was I blatantly lied to, but they have zero regard to what your actual concerns are at this facility. I specifically expressed my concern that this bolt was likely cross threaded.
Our salesman Patrick did a wonderful job getting us into our new vehicles. I will recommend him to anyone.
Called for a same day appointment for an oil change, service advisor Roberto Anduja went out of his way to insure that everything went well. Would definitely recommend Rivertown Ford for your service needs and service advisor Robert Anduja is your go to guy.
Very quick service ( this time) on a recall. Had trouble in past, but the new assistant service tech,Crystal made it all good!! Knowing of my past experience last year, she has since changed my mind @ going to Ford.ALL the service people were very helpful n friendly.
I love bringing my car to Rivertown Ford they are very nice people and they give you respect about your car and let you know whats going on and thank you again for taking care of my car
Thank you so much Norma and Daniel!! If anyone is looking to purchase a new car or truck go see them, very professional and down to earth! Go see them!
Tyler and Danny were incredibly honest and helpful in getting me into my new expedition. They treated me fairly and offered high value on my trade in and worked with me to reach my bottom line. They respected my time and made the process quick as well. Would be happy to return to them and refer others to them as well!
UPDATE: The service manager, Scott, reached out and was concerned about my previous visit. He offered to order a new front tire at no charge and apologized for any inconvenience. I brought my vehicle in today and he had it taken care of ASAP. I’m very satisfied for the quick and friendly service from both him and Donnie.I scheduled my service appointment on a Wednesday at 9:45 AM. Nothing on the website stated that would be an appointment to speak with a service advisor. Also, after 3 1/2 hours I called to check to see about the progress on my vehicle and the person I spoke with told me they cannot give me an estimated time of when my vehicle could be picked up. (It takes about 12 to 20 minutes for your call to be answered when you called the mainline and had the option for the service department.) They didn’t even have mine being worked on when I called. Long story short, they had my SUV up until today due to the fact that the technician that was working on my car was off, they never told me that the shop was overbooked, how they couldn’t get to mine same day, and they almost forgot to patch my tire. Honestly I don’t feel safe driving my vehicle with a patched tire. I would’ve rather they replaced the tire.
Kenny is amazing. Truly. The only reason I am still with Ford is Kenny. Absolutely the best customer service EVER
Great group of folks here, very friendly and answered all of my questions confidently and got me out the door as quick as possible. I dealt directly with Mrs. Taylor and Mr. Kenney and they were both absolutely wonderful and very professional!
I called the service center and was given great customer service in setting up our appointment over the phone. When we arrived at the service center everyone was polite and welcoming. Tom helped us get squared away and communicated with us effectively, calling or texting to give us updates on the status of our truck. We look forward to working with them for all of our services in the future.
I had an excellent experience with my service. The technician, Kenny Cook, did a superb job in processing me in and explaining what was going to take place during the service. He was very knowledgeable about my particular premium service package and what it was going to cover. He told me about how long that I would have to wait and when the service was completed, he came and got me. I was there for about a hour. If you want excellent service with a knowledgeable technician, ask for Kenny Cook.
Desmon is a very friendly and helpful asset to Rivertown Ford. Service as far as Vehicle maintenance is efficient. I recommend Rivertown Ford for their knowledgeable staff
Zac helped me get a car that I needed. He works really good and will not show cars out of budget. Thanks for all your help Zac
Rivertown Ford was amazing with not just one vehicle purchase, but two, within 4 months of each other. They made the entire transaction seamlessly easy and 100% bearable during both visits (first visit I was heavily pregnant with a tired 2 year old, and the second visit we had a cranky two year old and a newborn). Every single staff member we encountered was polite and courteous the entire time we were there, whether we were in the building or out on the lot.They were incredible with not just my husband and myself but as well as our cranky two year and our whiny newborn. The salesman are knowledgeable and not pushy like car salesman we have dealt with in the past.The finance department was able to secure wonderful rates, gave us a higher trade in on both vehicles (more than anyone else would) as well as add on packages at a low price for both vehicles. Rivertown Ford was so amazing with the purchase of our Ford Explorer that we went back 4 months later and bought an F-150.Our salesman Zach even helped me install a car seat while my husband finished the transaction. They are over all THE MOST spectacular car dealership we have worked with. I will recommend this dealership to anyone that is looking for a new vehicle!
Called on Monday to make a Wednesday appointment with no issuesVery friendly service writerClean facility
Service Rep was great she kept me informed about my vehicle and how much everything would cost including parts. If i had any questions i was able to speak to her instead of a recording. My vehicle was ready as promised.
Kenny, in the service department, was courteous, knowledgeable, thoughtful, and personable. I will be requesting if I am ever again in need of service at Rivertown Ford.
Phenomenal service to help me out in an emergency! Best ford dealership I’ve ever done business with!
Quality automobile technicians, personal relationships, fair price, and guaranteed work on time equals customers satisfaction.I’m on the road a lot. Over the past five years, I’ve been unsatisfied with other Ford dealership repair services until I stopped by Rivertown Ford.Maria, the service advisor, met me and asked what repairs needed to be done. She brought me straight to the computer, told me the estimated time it would take to finish the work, and continued to update me on the process.The technician found problem and recommended repairs. There were no outrageous/ off the wall/ I found X and must be repaired recommendation.This repair was complete in a timely manner. The price reflected the work. I have never commented or recommended anything online, but I recommend the service shop.
I recently came here to Rivertown Ford to get myself a new car and was able to get a 2008 Ford Mustang. The sales department was very happy to help me out in the beginning and I really thought this would be the last time I had to deal with car issues but unfortunately that was not the case. I have yet to make my first payment and as you can see from my photo I had to have my car towed because the Anti-theft system in the car completely shut down my car not once but twice leaving me stranded and having to call out of work and lose money. When I call to ask for help the service department sends me to the sales department telling me that I should speak to them to get my issues sorted out so when I go and speak to the gentlemen in sales they tell me that they are no longer involved once the car was signed over it was no longer their problem and that anything wrong with the car would come out of my own pocket. Apparently the key that they gave me was the only key that Rivertown was given and they did not give me a spare in case anything happened or I was locked out. Not to mention its the key with a chip inside so because the key I was given was not a correct key it has set off the anti theft leaving my car immobile.I was also told that in order to purchase the car I needed to purchase the Silver Package warranty on the car so when I began to notice issues and brought it to their attention at Rivertown Ford they told me that the issues are not bad enough and that they could only fix the issues once the parts went completely bad?! Meaning that until my car decides to break down because of the issues I pointed out that there was nothing that they could do even though I was more then willing to pay the deductible for my car to cover the issue at hand. I have service records in hand that state that they did a complete cleaning of the inside and out of the car costing about $200 dollars that was never done I mean the car was not even vacuumed out!I understand that most used cars come AS IS however this is a Ford dealership that I feel should be working harder to make sure that each vehicle they sell is taken care of as well as the customer and I definitely feel that this is not the case at all! I go through car after car that just to finally say you know what I am ready for something more reliable so why dont I go down to my local Rivertown Ford and let them put me in something that I wont have to necessarily worry about. Not the case. The sales and service department dropped the ball after sending me in circles and made me deal with rude people who just want to treat you like idiots because this is their job and they know what they are doing. I had to pay a tow truck out of pocket to get my car to Ford to see what the issues are, I mean how embarrassing is that to have one of YOUR own cars you sold RIVERTOWN being brought in by tow truck!!!! When people ask me where I got my vehicle from you can bet that I am going to tell them and then I will make sure that they do not come to you for a vehicle. This place has done nothing to help me and gave me the run around. Once you have signed the papers you are just out of luck and can figure it out on your own. I will also be making posts on facebook and on Yelp and anywhere else I can to make sure that this is not the place that you want to do business with. Nothing feels worse than to be a first time buyer and you get given crappy customer service and treated with disrespect! Think twice, think more than twice, before buying a used car from here! Just because you are at a FORD dealership does not mean you are getting FORD quality!
Ordering my new F-150 was easy, and the team (especially Derrick) was super responsive throughout the process. I don’t think it could have been made easier, as they seemed to ask the right questions, have the correct answers, and met my needs. Thanks to the sales, finance, and delivery folks that made this happen! Our family has a long tradition of driving Ford vehicles, and this purchase continues that legacy.
I purchased an update to my navigation system. I received the update in a week. I tried to install the update, but was unable to do. I returned to dealership to have it installed. Acquiring the license number was a challenge, but the dealership worked diligently until they retrieved the license code and installed the update. Thank you for your hard work.
I got the appointment and time that I requested. The day of the task went well with no delay. I was attended to within five minutes of arriving at the dealership. I was pleasantly surprised at how well everything went!
Kenny Cook is the BEST! He takes such good care of us every time.
Mr. Jackson did an outstanding job in helping my daughter (tuskegee college graduate) with her first big purchase!
Josh Dyal and Assad made our truck buying experience a breeze! From helping us find the perfect truck, paperwork and financing it made us look forward to buying our next vehicle from them. They were helpful and informative, simply the best experience we have ever had! Thank you guys!
Have bought multiple vehicles from Rivertown Ford over the years. Last 2 experiences have been with Connor. He sold me a 2014 Ford F-150, 5 years ago. Called him to help me get some parts a month ago and he told me about some great Ford promotions on brand new trucks. So I bit! Looked at the numbers , deal looked good, but there was nothing wrong with my truck so I walked away. Then a couple days ago, get a text from Connor, he has the truck in the right color, better package and even better numbers! Connor is not pushy, but he knows what his long term customers want and knows how to close a deal! Even Steve in finance did the paperwork with me 5 years ago did this vehicle, too. Nice to have familiar faces when making major decisions. Very smooth transaction from beginning to end.
I took my truck in to have the check engine light diagnosed and for how it was running at idle. After keeping my truck for over a week and spending nearly $1500 on a repair (that I was suspicious about), the check engine light came on the 2nd time I drove it and it still runs the same as it did before the repair.
Moving from California to the Columbus area we called to make an appointment to get our vehicle serviced. This was our first time at Rivertown Ford, When we walked in, the first impression was that the facility was was very clean and well maintained. Secondly we met Maria who at first impression was very polite, friendly, and knowledgeable. We immediately started talking, and laughing as if we knew her a while. We realized that she would become out service advisor and was very happy. We left our vehicle with her, and when we got home, she informed us of the status of our vehicle and when it would be ready for pickup and all this time she was very polite and very professional. She advised us that she would be off the next day when we come to pick up our vehicle. She also told us who would call us when the vehicle was ready. When we arrived we were escorted to where our vehicle was parked, they started it and handed us the key fob and asked if there were anything else they could do for us. Our experience at Rivertown Ford was amazing and look forward to the team to keep our vehicle running smoothly.
Never get the radiator flush if your not leaking coolant. Its too expensive and when you have leaks afterwards becausesome tech doesnt set the proper PSI for your sustem Its another thing they charge you for them breaking.
I call Mark Pearce back in June about a truck he said they did not have any F250s. He promptly said that we could go to the Ford web site and pick out what I wanted and put in an order and we did.On 7-8-21 I got a confirmation that my order for a 2022 F250 had been confirmed. Then on 7-20-21 I got an email saying that it would be built the week of 8-23-21. Then on 8-26-21 I got an email that my F250 was built and would be shipped that week… Wow how impressive and easy was my FIRST Ford vehicle purchase. September 2nd my truck arrived and man do I love my Ford F-250.Thanks to Mark and Tommy this was a supper smooth and easy deal. I am sold on Rivertown Ford’s whole team.. Thanks I will be back for sure!!
Called since the beginning of a recall during the summer. Service tech told me a manager would be contacting me about the recall, scheduling, and when the parts would be in. I never received a call. I would call every two weeks for months and would tell them to put a manager on the phone so we can get my truck recall taken care of. I told them I never would receive a call that I needed my truck scheduled. Finally after a few months I called again and they were able to schedule me in for a recall. Took it in at 11:15am received a call around 1430 letting me know my truck was ready. Quick fix on the recalls. I’m giving three stars because I was told multiple times I would receive a call by close of business for several weeks and never received one.Edit: reached out to the general manager who posted below on my comment. Emailed my phone number and still no response
We highly recommend Norma Kline, Sales Rep for the best service. She has helped us purchase four vehicles. She takes the time to learn what her customers want and need are. If you see Norma, tell her we sent you. She will take great care of you.
The guys at Rivertown gave me top dollar for my trade! Beat other offers by over $3k. Conner H was a pleasure to work with. He and the finance manager had me in and out of the dealership in my new truck in no time. Would definitely do business with them again!
My experience was great. The service associate Robbie Andujar updated me at least once a day and updated me with any changes good or bad. His positive attitude made the experience wonderful. I have an extended warranty and was prepared to spend several thousand and was shocked to see my portion of bill was little over 400.00 which included a new battery and deductible. Robbie met me on day one and remembered me and called me by my name when I walked in the door. The associate that worked on my 2017 F150 emailed me also updating me on his progress. The experience was wonderful and I look forward to River town Ford and there associates working on my truck if I have any issues.
I had an 80,000 mile service apt. for my 2014 F-150. Robbie, my service advisor, was prompt, polite and thorough. However, the most valued asset he displayed was his knowledgeable advise on how to keep my 7 year old vehicle in good shape based on my sevice record and the mechanics vehicle inspection report..
Engine light came on when driving home from work one afternoon. Took my truck to Rivertown Ford service department but unfortunately it was after hours by the time I arrived. When I went inside there were still some folks working at the service desk which were more than willing to assist me. They very easily could have told me they were closed and not accepting any more customers for the day but instead they went out of there way to take my vehicle after hours. Left my vehicle there with an appt scheduled almost a week out as they said that was the only available time they had. Long story short, I got a notification two days later that my truck was diagnosed and repaired as they were able to work it in several days before my scheduled appt. Customer service was excellent!
Taylor was so very courteous, patient, and engaging. It was an extremely pleasant experience. Although I hadnt been to the service dept in a while, Mark B. remembered me and was very quick to acknowledge me and welcome me back. My whole experience was wonderful!
Horrible. I had a airbag recall. Appointment made a week ahead. Car there at noon they called late afternoon first can we keep tomorrow then we can do by 6pm to sorry we dont have the parts.
Wonderful purchasing experience! Highly recommend them! Thank you Mr. Derrick and Mr. Moore!
Service was generally good. Took a week to complete but it was a major service. My only (and biggest) complaint is wait times on the phone was 10 minutes at the shortest to 40 minutes at the longest simply waiting to be connected to any service advisor. They need some help here. Or plan on having something else to do while waiting to be connected.
Ms. Bernie & everyone I came in contact @ Rivertown Ford were exceptional. Although I had an awful experience when my car was stolen then located, I was quickly put at ease when needing help with replacing my keys. Thank you Ms. Bernie!
Timely ch we closed in and waiting area was clean with Wi-Fi working. Service advisor kept me advised of any issues.
The service was great kept me up to date on what needed to be done called my extended warranty and got the ok to fix it the same evening before they closed got my car fixed and had it the next day so I’m very happy that I took the car there and will keep going back to them and maybe even buy my next truck there and Cindy the stool with me until they brought me my car and then shock my hand and let me know even in the cold to please come back if any more problems come up and I let her know I will
I went in to Rivertown Ford mid morning to get a simple oil change. Veronica was the person who assisted me today. She was very nice and helpful but for some reason it takes over two hours even with an appointment. My vehicle has had a recall since November last year for a latch door or something but they keep saying there’s no parts available. Other than that, the facility is very clean and friendly, the appointment system seems pointless and people just walk up right in without one. It would be much better if it was a bit more streamlined.
After several days visiting many auto dealerships in search of a pickup truck, I drove about 90 miles from home to find the perfect truck that I was looking for at Rivertown Ford, Columbus GA. The best of all was the profesional, knowledgeable, and great customer service that Patryck Furlow presented to me during the entire negotiation. Thank you Rivertown Ford.
Outstanding service and support. My service representative Kenny Cook has easily provided the best customer service experience since I have utilized Rivertown location the past 7-10 years. He is the standard in my opinion.
This was the easiest vehicle purchase I have ever made. Mr Raymond and Danny are amazing. We were given a great amount for our trade and no hassle just straight to the deal. This was the first time my husband left a dealership a very happy man! We love our new car! We will be doing business with Rivertown Ford in the future! Thank you.
I had an appointment at 1000 yesterday and the service advisor (Cindy) told me my vehicle would be ready by 1200. I heard nothing by 1300 so I texted her and she said giver her a few to check. She never responded after that. We decided to go pick up my truck at 1500 and called the service department at 1515 and spoke to Robbie who told me he would check on my vehicle status. At 1535 he told me he moved my vehicle to the top of the queue and to give him 35-45 minutes to get my vehicle done. I arrived at the dealership at 1645 and my vehicle still hadn’t even been moved inside to a station. This is the 4th time that my vehicle has taken all day when I asked for an appointment and it to be done in a timely manner. One time it was done so late I had to go pick up my truck the next day. I’m appalled at the horrible customer service and sub par organizational skills displayed by your organization. If this is how you treat you customers how do you treat the vehicles? If this is what you do when people are watching what do you do when nobody is watching? I probably will never use your service department again and that’s sad because my wife and I saw a suburban there we were thinking about buying. You need to seriously look at other organizations like Chick-Fil-A and see what they do to train customer service. Sub par business by far.
Thorough, not pushy, and very good listeners through and through. From start to the end, all our questions and concerns were met with true answers and we could not be more please with our trade value and new purchase. I recommend Patryck Furlow for your sales and trade needs as well as Steve Moore on the finance side. He will make sure your needs are met from coverages to financials. Both are upstanding and honest men that really take care of their customers. We will be back to them both for any future needs or buys down the road.
New review. May 23rd. I took my 2017 in for a oil change and tire rotation today. The rep called me within the hour that it was ready to be picked up.Smooth transaction and easy no stress service today.Good job.I give you five stars! 👍
Connor Hart worked diligently to accommodate my request for a new vehicle. Ive purchased other vehicles from this dealership and usually deal with Danny in Finance, he too has been awesome.
My salesman and the finance manager were so understanding and nice. I had credit problems and not once did either of them act like that was an issue. I was also there right at closing and they never considered that a problem. You should consider both to be outstanding and amazing employees.
Brought my vehicle in for work after an accident. Got a runaround from the insurance agency, the service department (who couldn’t supply information to the insurance company that was visible over the internet?) and, ultimately, the service department manager. This last person, besides ignoring me for two days in a row before I finally got me on the phone, tried to have things fixed that weren’t part of the accident, and may have been the reason the claim was rejected. Regardless, after a month in the shop and $165 in “diagnostic services” I’m now in the hook for about $2000 in repairs. Never going back and, after owning 4 Ford vehicles, never, EVER buying another Ford product.
This dealership is clean and the staff are courteous. I went in for a recall for my F-150 and the whole process went smooth. Thanks to Mark and Cindy for taking care of me. They even arranged a courtesy Lyft ride to my house and back. Thank you!!
Updated ReviewChanged from 5* to 1* Decided to buy a 2nd truck through them and the lack of professionalism is an understatement. From the sales rep all the way to administration they have completely left me hanging with expired tags and now a citation because they didn’t cancel the registration on the vehicle I traded in. Every mistake this dealership could make they made. This dealership was top notch but man they must have some major internal issues going on and instead of correcting the problems they want me to do all the leg work for their mistakes. Will not be back nor recommend them to anyone.
Was in the market for a used SUV to replace my used SUV. Had over 20 listings across metro-Atlanta saved but wasnt really feeling great about any of them. Expanded my search range and found a great deal 93 miles away at Rivertown. Got in touch with Client Advisor Assad Lowe who was quick to answer questions about the car over the phone and send photos. I knew I couldnt miss out on the deal I would be getting at Rivertown.Got to Columbus in my rental as the sun was going down and literally test-drove the vehicle into the sunset. I was sold, but the Dealership was closing soon. Assad still made sure we closed the deal that day. Financing took less than 15 minutes. Ive always been told to haggle at dealers but asking Can you come down on that? didnt even feel appropriate as I asked because the vehicle was not only a fair price compared to the other vehicles I was considering, but a great deal in itself. They can really stand by their record of Not over-pricing for the sake of winning a negotiation.Buying this car was on of the easiest, fastest, friendliest, and fairest transactions Ive ever been a part of.Assad even coordinated having the vehicle delivered to my house (93 miles north) NEXT DAY! I would absolutely make the drive to check out their inventory again next time Im in the market and would suggest to anyone that a drive out to Rivertown from Atlanta is well worth it.
My experience today at Rivertown Ford was a great one. I spoke with people that were polite and professional. Stephen Clark helped me out with answers to both the vehicle I brought in for service and questions about a recall for a second vehicle. The assistant service manager Mandy Tanner was very polite professional and was all over the place working and making sure that things ran smoothly. Great job, great service and was out in under an hour fifteen.
I always receive the best service at Rivertown ford. Thanks to the team that work so hard to make it easy to always come back.
Our buying experience at RiverTown Ford was nothing short of amazing. The salesman Steve was professional, knowledgeable about their inventory and worked diligently to get us into our dream car he listened to our needs and was extremely patient. The whole store was clean, neat, organized and everyone there was happy to help with any of our needs. We had such a great experience, we will be buying another vehicle very soon from them. I highly recommend RiverTown Ford for all your vehicle needs! Thank You RiverTown Ford!
Today was the first time I have used Rivertown Fords service department and was completely satisfied with my experience. They delt with the problem I was having with my car in a timely and efficient manner. I was kept inform of the problem and the cost before working on it plus talked to the warranty department to make sure of what they would cover. Was very pleased with my service advisor.
Last night my car wouldn’t start. We tried jumping it, no luck. So we had it towed to Rivertown Ford. I tried to make an appointment online but there were none available until Thursday. First thing this morning I got a text from Taylor telling me they had received my car and would take a look at it ASAP. Around 1:00 she called me with the very reasonable estimate. I accepted the diagnosis and price and expressed that I really needed my car back tonight if at all possible. By 3:00 my car was ready for me. I can’t thank the service department enough! Tomorrow is a crazy busy day that will be much easier now that I have a working vehicle.
My overall shopping experience at Rivertown Ford was hands down the best I’ve had at ANY car dealership. Assad Lowe my salesman was very knowledgeable and extremely professional. He went above and beyond to ensure my families needs were met and that we were treated with dignity and respect. The finance officer did an outstanding job explaining the whole process and the transaction went fast, smooth, and effortlessly. I would definitely recommend this place to anyone in the market that’s shopping for their next vehicle you WILL NOT be disappointed!!
Love this place. They take care of my car needs in a timely and professional manner. The waiting area is comfy, free wifi, snacks, clean and just well equipped. The staff are nice. The mechanics are knowledgeable.
Robbie was a great help, he went above and beyond. I will use this company again because of his great customer service.
Smooth, efficient service, everything worth doing takes time but I was treated with respect and courtesy.
My service advisor Maria was great. She was able to work with me for a waiting appointment. However the dealership’s call center appear to be setting up wrong appointment as they did for me last week. I was told that I insist speaking to someone at the dealership and that how I was able to get to Maria who provided excellent customer service.
Everything was easily done online and pretty much streamlined. Jerome Brown was very exceptional, very informative and helpful. He made everything very simple for me from looking for a vehicle that I wanted all the way through delivery and finance. I highly recommend him.
When I came in ,I was told it would be hours before I would be see even with appointment,that I waited a week for. And was then told it may not be fixed that day if they didnt have the parts. Wow. What a way to start out visit. We waited for 2 hours got a call that a back brake and rotor job on my van would be a grand total of 940. The good news is that I have brakes for life on the back now. (But I do get to pay the service charge. )
My Dad took his mustang here servicing and got his car back with a scratch on the bumper and now his check engine light is on. He called to let them know about the issue. Nobody answered his calls so he ended up having to go up there daily. They eventually repaired the scratch. Now he has an issue with the check engine lights which he did not have until he took his car here.The check engine issue is being repaired by another repair shop. Do NOT take your car here for maintenance or repairs!!!!
Great service from Hunter and Rivertown again. Had two recalls taken care of in less than an hour..making an appointment worked this c time. Thank you!!Truck service done in less than an hour..service desk did a great job.Truck done in one day!! Recalll, service and water leak!! Thx Stephen and service department!! Ps hope leak really fixed..wont know till it rains..Excellent customer service with Scott, Veronica and Steve Greko..I have had alot of issues..first with my diesel particulate filter on my 2013..recently bought the F250 with 7.3L gas..love the truck but had issue that took 3 months to resolve. Ford kept sending the wrong part for my sync system..the tech deserves an award for taking my truck apart 5x..had to bring back several times..not happy about that but the team at rivertown finally got my new truck fixed..Thank u!!!! CLIFFThe service attendants and assistant manager were very proffessionaĺ and friendly. I just wish they could fix my F250..four times bringing it back and it still starts when it wants too and not alway when you turn the key???.Pretty scary!
Sales team is top notch and Patryck made the whole process much more easier. I just told him what I needed and he them lined up ready to test drive. Super easy and painless experience. Definitely recommend getting your next Ford through them.
Service was very timely. No problems or issues experienced.
The service center was great! My advisor, Maria Dowsett, was in constant contact as my car was being repaired. I felt confident that my car was in the best hands and addressing only the necessary concerns. I highly recommend Maria and her team at Rivertown Ford!
Ms.Taylor was my service advisor. She was very professional, courteous and made me feel welcomed. Even with their shortage of employee’s due to Covid-19, their service was outstanding. I highly recommend this place to service your Ford vehicle.Joe Ferrero
Went in for a service related issue, the Service Technician was super awesome and very helpful. He took time to make sure I understood what the issue was and his recommendations to correct it. I couldnt ask for better service, he was great.Had to take our Explorer in for a warning light and service was awesome, the Service Technician did an excellent job once again!Went in for another service this time on my truck, another great experience with awesome serviceHad to take my F150 in for service and repair, Kenny and the entire service team were awesome once again
My experience was great! Kenneth Cook communication with me through text, email, and phone made the process of repairing my vehicle enjoyable. Customers Service is the most important thing!!!
The Service Writer (Don) was very professional. I am glad that Don was the one that waited on my granddaughter. This is the first time that my 22 year old granddaughter had to deal with something of this nature. That being said I am glad that she had a good experience which meant a lot for her in the future. Don kept us in the loop of everything that Rivertown Ford was/had to be done to her vehicle. Big Thanks to Don Maclaine (I believe that is his last name.
Relocated to Georgia end of 2019 and have been taking our cars to Rivertown Ford since. I even take my Lincoln there. Crystal our service advisor is really great. She takes care of us and keeps us up on what is going on with our vehicles when they are there.
Great experience from start to finish!!! Negotiations was smooth Norma and everyone I worked with went above and beyond the expected. Even the young man who detained the vehicle went above the standard of customer service. After the sale was completed, rivertown is still contacting me to follow up to see if I’m having any issues. This was the best experience I have ever had with car buying and, I look forward to purchasing another vehicle this year. Great job Rivertown Team. 👍🏽
Friendly, helpful staff and the dealership is clean and organized. Wait time for standard oil change and tire rotation is about average. Im a satisfied customer and will probably buy my next vehicle from Rivertown Ford.
My first experience with Rivertown Ford went very well. I had only ever used Rivertown Toyota but I purchased a used F150 this year and she was due for an oil change. When I called to schedule the woman I spoke to was very helpful and polite. I normally drop my vehicles off after hours due to my work schedule. Tom was my service rep and he was extremely nice and made sure to keep me updated on the status of my truck throughout the day. Everything went as smoothly as you could ever want. Will definitely continue to return to Rivertown Ford for future services and would recommend them
I purchased a preowned vehicle from Rivertown Ford Columbus and there was a few issues that occurred with the vehicle shortly after. I went to Derrick Riley my salesman and he and the Service department have been more than eager to help get the situation resolved. Thank you and much respect to the staff for being so great during the process!
It took me 2 hours and 15 minutes just for an oil change. I set up my appointment way way before and I was thinking the appointment will give you a sort of definite timing to get the service. But that was not the case. Even the smallest company will not keep you waiting for more than 2 hours for an oil change. I was thinking Ford Rivertown is big enough to setup an efficient system for their clients but I was wrong. I am very disappointed with their service. If zero star is an option I definitely select that.
My wife and I were in town visiting family, and after dinner Thursday night, we saw a screw in our rear passenger side tire. Having bought our Explorer in January, I took it to the Service Department Friday morning. Crystal met me in the bay and let me know I would need a new tire, told me the price, and let me know that the tire would be in that afternoon. She couldn’t guarantee that they could fix it by close and since it appeared to be holding air and pressure fine, would I be willing to come back this morning. I arrived right after 8:00, and Crystal, Tina, and an unknown technician had the tire replaced, balanced, and everything by 9:10! Thank you for a great service experience!
As always, Steve Greco never disappoints! Thanks for helping me with my 2022 Ford Escape, and finding out exactly what was right for me!
4.4 (199 comments)
Review №1
2022-02-09Update, 2/8/22. Was happy to hear from Brad, the General Manager, today who was was a big help. I’m updating my original review from 1 to 3 stars- I think the middle is a fair place for where we’re at now. Brad identified obvious solutions, made a generous offerthat addressed the cost of service and the sun-par customer service we’d received. I’m willing to give them another chance using Brads solutions but also have to mention what a waste of time it was for Brad and I to have to spend time fixing an issue which could have been resolved days, months, or years ago by the Service Department. I appreciate the effort, Brad, thank you.Update, 2/7/22. Sales Manager called me to talk but not to offer an apology. The reason for his call was to explain the clocks (see photo below) that I misunderstood. Id asked about these clocks during my first visit and were told by one of the customer service reps that they were a joke. I dont find them that funny.After a fairly short and heated conversation, Sales Managers solution was ...if we havent been able to be successful the first five times, you should go somewhere else...And so there you have it. The Service Managers only solutions are to a) try to frame me as an irate and irritating customer (againefer to his office decor for his feelings on customers in general) and b) recommend I go somewhere else as if this were a real solution (the next closest Ford dealership is 30+ miles away).Original Post (2/5/22): This is my first ever Google review and only because this is the 5th time I’ve been through it with the service department. Check the customer record, Rivertown.Basically, the service department is inconsistent at their very best. Management seems totally uninformed and/or uninterested (see pictures for office decor that faces customers).Long story short: your car isn’t ready. Yes, even if they called to tell you it is. They didn’t perform the work they said. You’ll want to double check behind them every time.I want them to do well, I wish they cared enough to take care of it themselves.
Review №2
2022-06-29The short version; I had a GREAT experience selling my used car to Rivertown Ford.The more detailed version (if you care);Matt (Matthew Moyers) reached out to me about my M4, that I had listed on Autotrader.com. We agreed on a price, and he worked with me via text,emails, and in person to get the deal done.Originally, I was going to drive that car to them (2 hours away), but just 10 minutes from the dealership, the check engine light came on and several other warning messages (about traction and stability control, locked read transaxle). Apparently, Murphy or De Morgen (from Murphys Law including the extended version, look it up!) was working hard on this deal behind the scene as well.I discussed the possibilities with Matt, but after a quick look by the service department at Rivertown Ford, and the fact that they will not buy a high-end used car with the check engine light on, I agreed that I needed to take my car home and get it fixed, and I did. (freaking WSS Sensor)Once the car was back to normal, this time Matt sent a couple of guys with the papers and we concluded the sale.I must say that Matt was a pleasure to deal with and that alone prompted me to write this review. I hope others will have a similarly pleasant dealings with Rivertown Ford.Take care guys and thanks again.Bah-bye car.
Review №3
2022-07-17Without question the worst service department Ive ever done business with in my life. I have now been there five times--five full days and my SUV still is not repaired properly. Spent almost $3k in service only to have the same part which was supposedly replaced still making noise.Every time I am in the dealership I see people complaining about the wait time, looking absolutely miserable, service reps on the phone with angry customers wanting refunds, etc. This department has major issues. The one time I asked for the service manager, Donnie, he was very confrontational and rude. The shop Foreman, Travis, made every excuse known to man as to why my truck was dirty with scratches from their mechanic who left my headliner dirty and panel scratched up. The mechanic also left a tool wedged under my back hatch that stayed there for 2 weeks until my next attempted repair, unbeknownst to me. Travis finally admitted that my truck was reassembled incorrectly. I was told that three door actuators are all in the exact same area and thats why Im hearing noise. Untrue.Never seen a service department take less responsibility and accountability than Rivertown Ford. I also asked the general manager, Bradley Williams, to get involved on my last visit as it was my fifth time back and the problems were still there. Never saw Bradley, never met him. Instead he sent his shop foreman to do everything possible to avoid responsibility.Im to the point of taking legal action because of all the time and money wasted with no resolution.
Review №4
2022-03-02My experience with Tom was amazing! He made sure I knew every step of the process with getting the recall on my door hinges squared away. He gave me valuable information about when the opportune time during the week would be to get my door hinges replaced so that I wouldnt be too long without my car. On the day of my 8am appointment, he estimated that the replacements would be done by 6/6:30pm since they had to replace all 4 door hinges. I was able to get my car back by 3:30pm and be on with the rest of my day. He also provided me with an inspection sheet of further work they recommended my car to have, which was very detailed and easy to understand in terms of how much it would all be costing me. He also offered to help me prioritize the work needed on my car so that I could decide which things Id go ahead and get fixed first and which ones I could leave for a later time. Very pleased with my experience.
Review №5
2021-09-08The buying experience here from online to on site was virtually flawless. I did have to play the game to get a fair price for my trade which is to be expected. But overall the buying experience was awesome. As with any used vehicle there are some things that you find that are acceptable as is. Other things are not. So before committing to the vehicle I made it clear that I would need in writing, that my ac would need to be working properly. It seemed to be a matter of an actuator preventing air flow on the drivers side. It was agreed upon. Throughout the next few weeks I had to arrange for a time convenient for the service department to check things out, being that I am not local. Once a day was set I arrived very early and to my surprise the service dept was unaware that I would be coming. Now, Im starting to feel like my business no longer matters. I waited for approximately 4 hours before being told that it would likely need to be taken to the Chevy dealership to be repaired. Another option was finding someone to repair on my own at their expense (under $300). Id already wasted half a day, I opted to simply leave the truck there so that the process could begin promptly. Weekend and holiday aside, I need to be updated regularly on the status of my vehicle. I cannot take off work or leave work without prior notice. I feel there is great lacking in the service dept and even more so in the communication from salesman to service dept ONCE THE SALE IS MADE. It has now been 6 days, 3 full business days and as of right now my 3 star rating stands. No rental offered. Will update again in a few days.UPDATE:Rivertown Ford was extremely prompt in acknowledging all of my concerns that I had and equally prompt in resolving them. As promised, I would amend my rating and review based on my satisfaction of their service and I must say that I stand corrected. Sometimes a little communication goes a long ways. Special thanks salesman Assad Lowe and General Manager Bradley Williams for ensuring things went smoothly. 5 stars!
Review №6
2022-03-11I don’t know where to start. First let me say Steve Greco and Daniel Hess were nothing short of amazing. I went to three different car lots. Rodney at Budget was no help. Meredith at Car Max was sweet but couldn’t help me get finance. Willy at Drivetime was absolutely no help. I was sad with the experience I had at those places yesterday! However, I told Steve exactly what I needed and he went above and beyond. Everything was done quick. I was in and out within an hour and a half. Daniel came at the end and added the icing on the cake. He made me feel at home by answering all my questions. Daniel was very personable!! I hope everyone has the amazing experience I did buying a car. If you have less than perfect credit please don’t bypass this hidden jewel!
Review №7
2021-12-19We had the best experience ever purchasing our 2022 Ford Explorer. Assad, Steve, and Craig made the experience wonderful! We are so thankful for our new vehicle and how easy it was to purchase.
Review №8
2022-02-04Tonight we went in to two dealerships to find my mother a new vehicle. We went into Rivertown Toyota (give me a second) and was immediately greeted with a salesman who lacked that salesman personality. We ended up leaving out because they could not satisfy our needs. We went straight across the street to Rivertown Ford. I was greeted by a man that asked if he could help me, I said Point me to your most enthusiastic salesman. He pointed to the front door. I went inside and there stood Assad Lowe. He asked me the same question and my response was the same. He then gave me a fist-bump and shook my hand and told me Youre looking at him!. I told him very cut and dry what I was looking for and what we had to trade. He got right to work. We were looking for a 2019-2021 Ford Edge and wanted to keep her payments around $300. I explained to him my mother was in a handicap van that she no longer needed and we were pretty set on the Edge (she loves the one I own). He showed us what he had that he felt he could get where we wanted. He couldnt find the first one and reluctantly offered us a 2018 Titanium model that had a bit higher mileage. I reluctantly asked him to show it to us. He pulled it around and we went over it. Five minutes later my mom is test driving and fell in love. We returned with a couple of demands [minor] in mind for us to take delivery of the vehicle and he told us he would make it work. He went right to work on pricing and honestly got us pretty close to what we wanted within reason. After some easy negotiation he got all the paperwork done and we were off to financing. With GAP, no trade, down payment, 4 year/40,000 mile bumper-to-bumper extended warranty her payments ended up at $437. VERY happy with the whole experience. We were only there about 2-3 hours for the whole trip. I highly recommend Assad Lowe. He was a fantastic salesman. Thank you!
Review №9
2022-03-03The team at Rivertown Ford made our car buying experience easy and enjoyable. There was no high pressure or fast talking done. Our salesman, Steve Greco, listened to what we were looking for and put us into exactly what we wanted. He explained everything clearly and there were no surprises on the final deal. The financing manager, Daniel Hess, was also amazing. He also explained the details very well and answered all questions we had. This is by far the most pleasant car buying experience we’ve ever had. We’ll definitely come here when it’s time for another vehicle purchase!!
Review №10
2022-03-12Scheduled a 20 pt inspection and oil change. Received a couple of reminders which was very helpful. Arrived at scheduled time, staff was courteous and professional. My car was in the air in 15 mins and the service was done promptly. Meantime the waiting room was spacious and had many great amenities to pass the time. Was really happy with the low cost of service and will definitely have next oil change and perhaps other service necessary performed are this Ford Service center.