Phone: +1 706-780-4400
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–7PM
  • Sunday:Closed
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4.5 (199 comments)

Review №1


Our experience was phenomenal. We were helped the minute we walked in the door and everyone was extremely pleasant. Byron was so personable and friendly, obviously taking great pride in the quality of the Subaru brand. He was extremely knowledgeable about the vehicles and was able to answer all of our questions. The gentleman in Finance was just as knowledgeable and pleasant and had us in and out of there in no time. Even the gentleman who detailed our car smiled and said congratulations when he brought the keys back in. This is our first Subaru but it definitely wont be our last. I cant imagine going anywhere else to purchase our next one.

Review №2


Went to see Byron at Rivertown Subaru and he listened to what I wanted and expected out my new vehicle. I knew I wanted a Subaru simply because of the outstanding safety features and resale value. Byron heard it all and matched me with the best he had. I love my Subaru Outback and as far as I’m concerned I am a Subaru lady from here on.

Review №3


My experience with this dealer was not positive. I took my car here for a big repair on the break system, and it took 2.5 weeks. The technician that was taking care of the care recommended changing the break-pads because they were worn out. The thing is I had just changed them at another shop 3 weeks before. This seemed dishonest, and an attempt for a money grab.Once my car was repaired, it was given back to me completely dirty. All my belongings were thrown around the car as if it had been broken into, although nothing was missing. Coins, receipts, car mats, chargers, all thrown around the seats and car floor. The car also had grease and oil marks on the seat, steering wheel, and all over the console. The car was also super dirty outside. It was clear they just finished they job and considered it done.For these two reasons I decided to not go to this location again. The staff is friendly once you talk to them, but overall they seem very disorganized the two times Ive worked with them.

Review №4


I have been dealing with the folks at RiverTown Subaru for 3 years now. I have bought two Subarus from them, couldnt ask for a nicer bunch of people. The guys in the service department are excellent as well as the one women thats in the service department, they all know their job. Everyone is knowledgeable and friendly.

Review №5


Our experience with Rivertown Subaru was great! We ordered our vehicle in late August/early September and received it in December. Although the wait was long, the salesman Quinton Lassiter kept us informed frequently as to the delivery. He responded quickly and professionally to all our questions. We were notified promptly when our Forrester arrived in Columbus. When we picked up our vehicle, Quinton handled the final part of the purchase quickly and professionally. He was very knowledgeable about the Forrester as he explained everything we needed to know on how it operated. The Finance Director David Rodriguez explained our extended warranty, which we chose to purchase. We are very happy with the overall experience with Rivertown Subaru and should we need another vehicle in the future, we will return to them. Thank you to everyone for making this experience great! Barbara Wiley

Review №6


Great experience with both cars I purchased a year apart.Wonderful knowledgeable staff who take the time to make sure your familiar with all aspects of you purchase options with David and instructions with your car and my salesman was Marcus… both time.

Review №7


First, I must say I never submit reviews. If the service is great I usually send a hand written thank you note. This has by far been the most disappointing service I have received that I can recall. I consider my self a solution driven person who always seek to find the positive and best solutions for undesirable situations. I just purchased a car from them only to find out the car needs a new transmission. I experienced a very rough ride home which was about 1.5 hours. I took it to the Acura dealership here and they fixed the front wheel axles which was a pretty large amount of money ( $2,200) Subaru did take care of this. After picking up the vehicle from them, I noticed the problem was still not resolved. I returned it and went for a ride with their master technician whom then confirmed the jerking and stalling I was feeling was the transmission. Of course I was deeply disappointed. I called the finance company and sent documentation from the finance companys dealer compliance and fraud department. I then emailed the information to the GM ( Charles Flakes). He immediately called me to get a synopsis of the problem. I told him and he said, Let me get with my service manager and Ill call you back in 15 mins. The finance company then sends me an email stating they had been trying to contact someone at the dealership that Friday but was unsuccessful and they would try again on Monday. I never talked to Mr. Flakes on Friday, neither Saturday, nor the following Monday. I did a follow-up call with the finance company and thankfully they have agreed to cancel the contract. Needless to say, Im sharing this experience with others so you are made aware and proceed with precaution when dealing with this dealership. However, I will say my experience with David Rodriquez was the best! His professionalism, knowledge, relatability, and friendliness gave me a slight positive view of this experience.

Review №8


Recently got my brakes serviced here. Shawn is one of the best employees you can have speaking to customers! She’s polite and respectful- overall a great personality.

Review №9


Great customer service! 10/10Byron Brown helped me out on purchasing my first car and gave me a great deal! Will 1000% recommend to anyone looking for a car.

Review №10


I feel bad writing this review but I am absolutely done. I purchased my vehicle about 3 months ago and I specifically asked to have my plate transferred to my new vehicle from my trade in. After the car finally arrived, I realized that the dealership did not transfer my plate and had instead ordered a new one. Ordering a new plate is substantially more expensive than transferring, but I let it go. My car is registered in Florida because I’m military, which allows me to register my car in my home of record and I thought maybe something got messed up there. I asked what do I do with the old plate and they said to not worry about it. I go out of town for a month and a half for work and come home to see a letter from Florida DMV informing me that my (previous) car did not have insurance and my license was going to be suspended if I didn’t get the required insurance. When I was finally able to call the DMV and find out what was going on, I found out that they were not aware that I had traded in my vehicle. Since they issued new plates and the dealer never informed them that they now own the vehicle, the DMV believed I was still the owner and had failed to acquire the necessary insurance. I was then informed by the DMV that I was going to have to mail my plates to them. I only had one day until my license was suspended, so I overnighted them to Florida, which cost $60.00. Of course they still didn’t arrive in time to prevent my license being suspended. While the DMV now has the plates and has lifted the suspension, I still had to pay an additional fee to have my license reinstated.When I called the FL DMV to explain my situation I asked if a dealer in GA is able to transfer Florida plates over and they said YES it is possible and all they needed to do was the correct paperwork.Im never going back here. Please make sure you check your paperwork. This is ridiculous.

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