Delivery
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (199)
FYI this 5 star review is not for Rivertown Toyota. It is for the sales rep that actually helped.I don’t know who reads this but credit is due to Able Diaz from Columbus GA.We are from Columbus Ga, about an hour and a half south of Atlanta. My wife and I spent 2 weeks traveling back and fourth between the two just to Buy a vehicle . We came across a 2022 Yukon that we really liked but when it came time to make the deal we notice allot of inconsistencies with what the rep was telling us so we decided to go else where.We always herd of bad reviews at Rivertown Toyota but we decided to take a look. 5 minutes into walking around my wife fell in love with the 2022 Highlander.We had been outside for about 10 minutes and no one came outside to greet us until Mr. able saw me poking my head around and asked his current customers to hold on a bit while he greets me. Mr. Able was the only one around that was actually doing something and he still took time away from his current client just to shake my hand and Said hello.Once he finished with the existing costumer we explained to him what we were interested in. He told us that he did not have anything in his inventory but told us to give him some time to find something. Sarcastically I said OK!In less than 24 hours he called us up and told us he found a car for us.Sure enough it was exactly what we wanted.The whole time Mr. Able was truthful and realistic with our expectations. I definitely recommend you work with him!My family and I are in his debt. Thank you for your time and for working within our price range.
I have been looking to purchase a SUV or Truck for sometime and definitely wanted a Toyota. I finally found one at Riverfront Toyota for an extremely competitive price. They also offered me an excellent deal for my trade in. I traded in a Corolla and it definitely maintained a lot of its value.I could say so much on here but just go see Holden Benoit at Riverfront Toyota if you are in the market. You won’t be disappointed.
Called on Monday to schedule a service appointment for a recall and did my due diligence to verify that I would be able to get a ride to work using their service. The customer service rep on the phone let me know that as long as I stayed within their 15 mile radius I would be good. I show up on Thursday and they want to charge me $45 to give me a ride. I reiterated to the service specialist that the person over the phone stated they would be able to give me a ride as I was staying within their 15 mile radius. To say the least I ended up not leaving the car and had to schedule an appointment a week out now as they are booked.....
The oil change and tire rotation went well. Unfortunately, I told 2 separate persons over the phone to ensure the drivers seat was not adjusted when ever technician had to move vehicle. I also asked the person writing the ticket to ensure the same... And recommended he put a note on drivers seat, which he did. When I picked up my vehicle. The seat had been moved far back and left that way, along with the note having been moved to center console. Its unfortunate that after 3 requests, to include a note to the technician, my request had not been met. Listening to the customer and great customer service seems to be a lost art the days. The positioning of the drivers seat may seem trivial to the employees at Rivertown Toyota but I paid for the truck, its mine and the seat is positioned for my comfort and not for the tech assigned to change my oil. I may just have to resort to changing my own oil and rotate my tires myself like I used to do in the past.
Hunter was a great sales man. Was straight forward and honest. Very friendly. Most people are nervous when walking into a dealership and Hunter has the attributes to make you feel calm and comfortable makes it simple for you to understand what is going on. 11/10 would recommend him as your salesman. He won’t try to uncharged you and won’t beat around the bush!
My salesperson, Chance, was a delight to work with. I felt at ease right away. He is very honest and kind and I trusted him. I would recommend Chance to anyone.We wrapped up the deal and I am very happy with my new car.
First class all the way. Great service and a great waiting area. I actually look forward to time there on my laptop. I get so much done, and it’s not an annoying Judge Judy level show on some TV. The whole bean coffee dispenser is a wonderful new touch. Cappuccinos and lattes even. TY for yet another great experience.
We called to check on an older model car for grandson at the dealership. Turned out the car was less than what we wanted with several damaged areas with some visible rust. Although I am sure that this is the right car for someone. Salesman Daniel, was just the right person to show us a car that was still within our spending without making a new car note. Everyone we have met at Rivertown was friendly and professional offering the most for the car we were looking for. I don’t know that I will ever do business with another dealership. No one was pushy and everyone was willing to listen to any deals that we had in mind.
This team is absolutely fantastic. This is our 2nd or 3rd car purchased from Rivertown and the experience is always so GREAT!. Shout out to Jerome Brown who assisted in the sales process and made us feel very comfortable the entire time. They have earned our business for life!!! Russ & Stephanie
I had a great experience trying to buy a car. Abel Diaz was really helpful and patient with me. This was my first big purchase but Abel kept me at ease and didn’t pressure me into buying. His customer service was great and he gave me all the information I needed. He is a great sales person!!
I came in looking for a reasonably priced truck. Found one that was online that was just what I was looking for. Sabrina Bibles took the lead on taking care of me, and went as far as communicating with me even though she was off. She made the process super easy, and gave me many opportunities to test the vehicle out and show my family what we were getting. 10/10 would recommend using Sabrina if you’re buying a car!
Friendly and professional service. Work was done in a reasonable amount of time. Didnt feel like I was being sold something that I didnt need. I bought my Highlander at Rivertown ten years ago, and have used their service department every 5,000 miles!
Rivertown Toyotas service department is one of a kind. They performed the required maintenance on my vehicle and had me on my way in less than an hour. Every employee there is friendly and very helpful. They explained everything that was done and also informed me of the next required maintenance. I had a wonderful experience and I look forward to my next visit.Thank you RIVERTOWN TOYOTA for your AWESOME SERVICE DEPARTMENT!!!
I was in and out in a flash..... 4 new tires and aligned and balanced. Best service team ever.My service Advisor Tina was swift and very caring.Shane was able to share information with me about my car that I wasnt even aware of and didnt try to push me to hhey all kinds of other services done.THANK YOU RIVER TOWN!!
Obie Harmon was by far the best car salesman I’ve ever worked with. Very straight to the point and took into consideration my trade in and car buying experience. Very patient with me as I had to get paperwork straightened out to buy. Need more car salesmen like him.
My experience was great and fast. Mrs. Sabrina was really helpful and took her time to assist me. She listened to my wants, and exceeded my expectations. Highly recommend Rivertown Toyota!
Ive had disappointing experiences since Ive started patronizing this business which has been for almost 4 years now. I found it to be convenient, as I own a Lexus and staying local costs less than the closest Lexus Dealer. Bad decision effective immediately I will take my business elsewhere even if it means a drive to Atlanta! This most recent took the cake. I should have known to not leave my car. I assumed theyd just take longer because youre not there and would service those that remain. I had a 1045am appointment ~ they STARTED working on my car in the 4 oclock hour and closed promptly at 6pm. My car was outside locked up because Id arrived 5 minutes late...so what time did they really vlose up? Thankfully an Associate was closing up her last Customer and closed me out or I would have gone the entire weekend without my car which still is not fixed. They are OVERPRICED and their Customer Service is sub par. Extremely disappointed in their work or should I say lack there of!
ASK FOR HOLDEN!! No pressure and very helpful ! He was really good about getting back to me about the cars and answered all my questions. As well as the finance, he was very helpful and in and out in no time! We liked them so much we walked away with 2 NEW CARS!! This is a actually my second time trading in a car here! And this is why ! Great team!
Worked with Chance today. Went in to look and walked away with a brand new car! He and Rodney with Financials were so helpful figuring out exactly what I wanted and needed. This first time car buyer is very pleased!
George was a Pleasure to work with today. I loved his professionalism and how patient he is. He tailored his approach in making my daughter’s first time car purchase easy and accommodating for her. George is a Great asset to your team! Thank You, George!!
Holden Benoit went above in beyond in every way from the first day I walked in looking for a Tundra, to the month and a half later I left with a Highlander. He recontacted me multiple times with different vehicles and remained incredibly flexible in todays rough market all while dealing with my wife’s pickiness. Incredibly smooth and easy buying process and I would definitely recommend to any friend or family.As for the dealership as a whole, the entire staff was incredibly knowledgeable, professional, and well dressed. The facilities were impeccably clean and I felt comfortable throughout the entire buying process.Overall setting the standard for car buying.
After a horrible experience at Mazda in Macon.We started looking in town for what my daughter was looking for. We were greeted by an awesome salesman named Obie. He was great he did not follow us around. Once he saw we were done he asked what we were looking for. We told him, and he mentioned that we should look at new cars. We told him we had financing, he said I bet I can beat it. He then went on to prove it and WOWED US. My daughter was nervous after our bad experience. OBIE WAS awesome, made us comfortable and made sure my daughters first car buying experience was a great one. Thank you Obie and Rivertown Toyota
I purchased a new Camry and the salesman Hunter was very informative. He made certain that I felt completely informed and comfortable within the processVery good at listening so if you are looking for a vehicle here ask for Hunter. River town Toyota made it easy and I would purchase again
Thank you Adam for the great experience we had buying my new Tundra. You did something I didn’t expect, you brought us back to Rivertown. It is great to work with a salesman who backs up what he says. Thanks again.
This is a nice dealership to do business with. Mike was my salesman. Everything was really professional from the sales to the finance manager. I had done alot of looking for the right vehicle, and Mike got me in the vehicle I was looking for. He went above and beyond to make sure I got what exactly I was looking for. I will definitely do business with them in the future.
Lanton at Rivertown Toyota really helped me find the exact vehicle I was looking for. He went through every detail with me from towing capacity down to how to use the radio properly. Excellent service and good inventory given whats going on at the moment with supply. All around great.
Rivertown Toyota never fails to deliver! The buying process was so easy! My salesman, Kevin Green, was very knowledgeable and willing to answer all of our question. Melissa Glab, in finance, really took time to explain all the extras available to us. I think we just purchased vehicle 5 & 6. I will continue to come back again and again. If you havent been to Rivertown Toyota, you need to go. Youll never want to buy anywhere else!
Skylar was a great help, he was very pleasant. I do wish the car had been cleaned before we got it. Inside and outside is filthy. Especially when we had to pay $700 for them to spray the car. I also wish I could have got a full tank of gas, the little details matter when spending a ton of money.
Daniel did a terrific job. He listened to what I was looking for and helped to find a car to fit that need. He followed up to make sure I knew what was available. While also never being pushy or over bering. I would recommend Daniel and Rivertown Toyota to anyone looking for a vehicle.
Daniel was the best salesman. He knew exactly what I wanted and searched until he could find it. He was patient and kind and took good care of me! He got me my dream mom car. Thank you! I will be a returning customer for sure!
They wear very good with greeting me. I waited at the dealership. They completed the maintenance service in a little over an hour as promised. Then the good surprise. They had checked and found I had credit on my account and owed nothing.
We had a wonderful experience purchasing a vehicle at Rivertown Toyota with Skylar Toole. Skylar was extremely professional and easy to work with. I would certainly return to purchase another vehicle in the future with Skylar. He made the whole buying process for my 16 yr old daughter a pleasant and fun experience!
This is the third vehicle I’ve bought with Rivertown Toyota, and I satisfied with the service every time. Daniel was attentive but not pushy, he came out as I was looking and gave feature and descriptions I was looking at, then said come get me when you need me. I really love this approach, and not feeling like I’m being followed around the lot.
Jerome is a beast! We had to purchase 2 cars in quick succession and he helped us get the deals we needed to make it happen. Very upfront amd honest, and they leave no stone unturned when it comes to getting you what you need! If youre looking around and are thinking of choosing them, be sure to ask for Jerome!
If I could give MORE stars I would!! Chance at Rivertown Toyota was so helpful when finding the perfect family car. He was very understanding and made sure we found our dream car! The easiest car buying process by far.
Lanton was very knowledgeable and patient with us trying multiple cars to find the right one. The finance was quick and easy. The whole process of buying a car was a great experience. I will definitely recommend this dealership to my friends and family.
Lanton is the absolute best! If you want to buy a vehicle he is the guy to see. He is friendly, honest and he went above and beyond to make sure I got the best deal. I appreciate that he was patient and didn’t rush me into buying. Overall, Lanton made my car buying experience one of a kind. I will definitely be back and refer everyone I know to go see him to purchase their vehicle!
We had a flat tire so I put the spare on and took the car to Rivertown Toyota to have the tire checked. The tire could not be fixed so I had to buy a new tire. The new tire was replaced fine and the work did not take too long. Two days later, my wife finds the spare sitting in the trunk. The technicians did not put the spare back in its normal storage compartment! It normally rests under the vehicle below the second row of seats. If the car is up on a lift, it would take very little effort to put the spare back in place. Much more difficult when the car is on the ground now. Just lazy and poor attention to detail.
I brought in my car for a recall recently. When I called to schedule the appointment, I was told the work would take 1-2 hours to complete. When I arrived for the appointment at 8 AM, I was told the appointment would take all day due to a limited number of technicians working that day. This required me to shuffle around my schedule for the day. The delay would have been fine had they set expectations when I made the appointment.
Tiffany Moore was one of the best for me. and was very well patient with all my questions as a first time car buyer!! I appreciate the fun friendly environment in this place that every one you provided!
It was a great experience up until the financing part and the sales rep did not practice one of the dealerships core values, which is Transparency. Its important to listen to the customer and respect their wishes and not push a credit application off on the customer when theyve already advised they had a preapproval through their bank. Never dismiss a customers concerns when they ask you clarifying questions and you pretend its just part of the process. Thats not being transparent--saying one thing and doing another. Its deceptive. For the sales rep to be nonchalant and say at least it all worked out, that is unacceptable. Yes, it did work out and Im very thankful it did. This should be a teachable moment for the sales rep and everyone involved in the process to keep the customer experience at the forefront throughout the whole process. Everything is a learning process and lesson learned on my part, as I will not be a repeat customer of this establishment for sales or service. I rather take my continued business elsewhere...a place where I am heard.
Sabrina Bibles is an excellent saleswoman who worked with my wife and I to find the best vehicle we can purchase. Her customer service is second to none! Promote this woman immediately. Our purchase of the 2022 Toyota Tundra was painless. The finance manager John google (i dont know his last name). Has worked with my family on the purchase of 2 new vehicles on the past 7 months and he gives excellent advice on how to finance your payments.Thank you Sabrina , John and our Riverton Toyota family.
Drove up with my daughter to look at cars. Was met by Sabrina, told her what I needed in a car. She helped me understand why they didnt have the car I wanted at the time. Told me what they had when they came in and would call. Everything has gone as she said and I will be test driving ths week. Was very satisfied with the service. Thank you!
I went to trade in my 4-Runner for a Tundra TRD and a Hunter was amazing! He was on top of everything every step of the way and explained in detail everything we asked about! We wanted to work our loan specific way and he made it happen. He was also on able to get more off the vehicle we were purchasing and we were able to make a great deal! Very pleased with the service over all! Would highly recommended Rivertown Toyota and Hunter Noel.We now own a Certified Toyota Tundra TRD.Thank you so much Hunter!
A special Thank you to Jerome for making everything move swiftly and easily. I am very happy with my purchase and the excellent customer service I received. Buying a car is very stressful for me, but this experience made it less so.
Made an appt. online. When I arrived Brett was upfront with me about wait times so we rescheduled for the next day. Dropped it off in the morning and they let me know what was going on with it. Excellent communication and let me know when it was ready later in the day. Very professional!
I really enjoyed Nakia or Nikki. She is very professional and has excellent customer service skills. She always has a smile on her face. She is the main Service Professional I like to deal with. Thanks Nikki and I will see you soon. You deserve a raise.
Excellent and seamless visit! Mr. McCray was a professional and walked me through the entire process with helpful pointers. As a first time buyer, I appreciate the cordiality and stress-free transaction!
I left the Toyota service department telling the service team member who helped me that I hope his family is always treated like he treated my family today. Glenn Claridy is a gem in the service department! I had a concern about my mothers car having a loose underpanel , and Glenn couldnt have been more helpful and kind. He looked under the car, touched many parts and assured me the car was safe to drive. I asked about the cars warranty and Glenn printed out the warranty and marked highlights to promote understanding. Priceless positive attitude displayed by Glenn. One note: the music in the waiting area is annoying. It was hard for me to concentrate because of the loud music. Also, the service area has several doors and it is confusing to figure out who should be helped next. I felt like I should have been helped first but a female employee offered to help a man who I thought entered the building after me. Glenn said, Ill help you after I announced to the female service team member that I was next.
My experience at Rivertown Toyota was great. Ms. Eunice Jeffrey was very helpful, knowledgeable, and professional. She went above and beyond to ensure my service was completed properly and in a timely manner.
My experience was fantasic. My sales consultant was Holden Benoit he was a exceptional sales consultant and help me and my wife have a great experience and find a great car.Definitely the best salesman Ive spoken to that whole day.If I can give him more than 5 stars I would.
Great, efficient customer service! Adam L. was very professional yet personable and used our time wisely to make sure we were in and out in a timely manner. Thanks for all your help to get us in a new 4Runner.
Never thought it would turn out the way it did and it was surprisingly one of the easiest transaction I’ve had. Solid 9/10 in my book. Ms Tiffany was extremely professional and always had what you wanted in her mind. Safe to say they care and will help you to the best of their ability. Mahalo! Now I’ll enjoy cruising around with my new car.
This guy is a good salesman I really suggest going to see him he has made us a great offer on a brand new 2022 vehicle I couldnt pass it up
I took my car in for a recall and of course doing the inspection of my vehicle they found other things I needed. Minor tune up and an alignment. After leaving the shop my car pulled to the left like crazy so it’s like they knocked it out of line begin it wasn’t pulling before I took it there. Then my oil skid plate they didn’t put the screws back in and it came off. This whole experience has been such a Headache first and probably the last time I’ll be taking car car to them. I talked with 2 different guys 1 which is the service manager he apologized and told me to bring my car back so they can fix the mistakes they made. Besides this experience they are super friendly if I could just rate them on that they’ll have all 5 stars.
George made the the buying experience easy for us. He had a great personality and was very friendly. Would definitely ask for him when we are in need of another vehicle.
I was early, they took my car right way. It took a little less time than the estimate. Everyone was polite and professional. The waiting area is comfortable and has wifi, TVs, drinks, and snacks. The work was explained clearly and my car is driving great.
Don’t go there if you have kids and want to feel like your time is valued. We waited OVER two hours for an oil change and “clean a/c evap. core”. After asking for an update after an hour and a half, Brett Smith said it was because we approved an a/c evap clean over 40 minutes ago. He said he’d ask for an update and didn’t talk to us till another 40 minutes later. There was no communication and care that we were waiting an extremely long time when people before us were already long gone. Also, I feel like he parked our car further away since it was at the back right of the lot with the red numbers still showing. Other customers had their cars pulled up and honked when ready. So, don’t go to Rivertown Toyota if you also don’t want to feel punished for asking questions. Horrible experience and we will be buying our new car elsewhere as well.
I ordered a RAV4 Hybrid that was supposed to arrive around 3 Mar. Because of all the craziness right now, it was delayed multiple times, but another RAV4 Hybrid (with even MORE features!) came in this week and Jerome called to see if it would fit the bill. Not only am I THRILLED with this car, but Melissa was able to get me BETTER deal than my Credit Union offered (and HER deal included a maintenance package!)... to say that I am happy with the service provided would be a huge understatement!
Service was provided quickly and politely. However, I inquired about a set of all weather mats that I understood would be mailed to me. They werent provided. Rather I was told that the car already had the regular mats.
Recently had my van serviced here and thank goodness for Tina Adlier! She was so helpful and thoughtful. She made the process so quick and easy. I would definitely recommend this place and her service. Thanks Tina!
First of all no one greet you when you walk in the door no one acknowledge you. But they can all take lessons for Mr. Glenn he was very good. I was going to buy a set of tires but I have a standing around not being acknowledged I decided to buy them somewhere else.
The service was great and I had same day service for my car. They had great customer service and atmosphere was very nice. I was great at door n I was taking to department to talk some one about my car service.. Richard Fuller was my service advisor if I had any questions I could cal or text him directly
Very easy car buying experience, all thanks to my salesman, Daniel Zimbler. He was patient and answered all of my questions. He was professional in appearance, friendly, and knowledgeable. I was recommend Daniel and Rivertown Toyota for your next purchase.
Great customer service. Sales reps present were very helpful and not pushy. We were there for a nail to be removed from our tire. Quick. Friendly. Competent. ❤️
Ive never had a bad experience in the last 6 yrs until yesterday. I received an offer in the mail that expired 4/30 for an oil change. I scheduled my service appt 4:45 pm on line, my service light was on and according to the window sticker I was over due. The Service Advisor that assisted me should not be in customer service. She was rude and disrespectful from the beginning to the end. If I choose to come in early and pay for a service its my money. When my vehicle was finished, I walked in behind the technician that gave her my keys, she told me it will be 10 mins. I watched her do paper work, finally after 10 mins another Advisor checks me out. Never again; I should have left. I have her name if you would like to know.
Rivertown Toyota always takes care of my car needs! Glenn has been there on multiple appointments and is very thorough with my vehicle. Everyone is so helpful and will answer any question that I have. My Toyota only goes here for servicing!
This was the quickest most satisfying vehicle purchase I’ve ever made. I will definitely be recommending Rivertown Toyota and Daniel to family and friends. Thank you for such a wonderful experience!
It was one of my best experience looking for a new vehicle. Hunter took time and patience to help me look for what I was interested in. Instead of buying Pre-owned, I decided on New. Im glad, I looked at Rivertown Toyota.
It seems ironic to make an appointment. Every time Ive used this dealership for service, Ive spent over two hours for an oil change. Additionally, Ive had to go to the receptionist to ask a status of my vehicle. At that time, it prompts the receptionist to read me the recommended services. Poor communication across the board and not timely service.
I was prepared for a long day at the dealership !! But I was only there for 40 minutes. 😮. Awesome 👏.The technician was nice and professional. Also the waiting area was very spacious with the seating is arranged so you don’t feel crowded.
This buying experience was terrible. I could not get my sales lady to even call me back. Normally sales people bug you to death. After having called them three times I finally got a value of my trade-in on my car. From beginning to end it was definitely a horrible buying experience. I have dealt with them before many times and bought several vehicles from them of which my experience was great. I really don’t understand why this happened.
This was my first time visiting was impressed by the staff friendliness and courtesy I was in and out in less than an hour. They had a nice little customer lounge area where you can get drinks coffee and snacks while you wait Ill be going back again next time my car needs service
Horrible experience. I bought a used vehicle from them. Half of the vehicles they advertised online were already sold or not safety inspected yet.I put that in quotation marks because all of the used vehicles I saw had easily identifiable (and fixable) issues even a lamen like me could spot like an engine belt falling apart or a bumper not attached properly.After I bought a car it didnt have a spare tire with it. They ordered one for me to pick up later but only half of it came in on time.I needed the vehicle registered in another state but they didnt ever send the paperwork for it so Im having to do that all a month and half later.If I hadnt needed to buy a car that weekend I wouldnt have from them.
This is the second time I have bought a vehicle from this dealership and both times have been an amazing experience Hunter Noell really helped me out a lot and got me into a car that I really liked at a price that was good as well. I can’t recommend using him as your salesperson enough.
Obie was great to work with. He was very patient and accommodating. He always kept the lines of communication open and let me know what was going onwith my car.
I came in at the beginning of the week because I had a clicking sound from my car. I was told that I needed to make an appointment but the first appointment available was not until Saturday at 7:45 am. I brought my car in at that time, and was told that it was not necessary to wait since it would take some time to get to my car. I finally got a call at 1:00 pm telling me what the problem was. Why was it necessary to make the appointment if my car wasn’t going to be looked at until later? When you make an appointment you expect the car to be serviced at that time.
This place is terrible. My mother in law made an appointment two weeks ago. They gave her a time to come. She arrives on time and they turned her away or told her she would have to wait 6 hours to do a recall repair. We live 50 miles away. 100 miles round trip. No apologies. I’ve had problems with this place in the past. I called them and I also have an appointment for the same recall. They told me even though I have an appointment at 10:45 I need to be there at 7:00 AM to make sure I get in and out on time. WHAT?? So I need to leave here around 6 AM to repair a problem on a car I bought from Toyota that has a problem caused by the manufacturer. Again, use Lagrange Toyota or Macon Toyota if possible. I hate dealerships.
Mime was friendly and helpful throughout the deals. I know I could have been difficult but he helped me out on the sealing the deal. I’m satisfied with the service
My service writer Robby did a good job getting my truck recall taken care of. I appreciated that they got my truck back to me , same day service.
I would like to express my gratitude to Obie Harmon for exemplifying great customer service and satisfaction. I recommend Obie to anyone. His passion to help was presented throughout the whole experience. 👍🏾
I had a great experience when buying my Toyota Camry 😄. My Sales person Hunter took his time and made sure all of my questions were answered during and after my Purchase.
My husband and I drove to my first appointment and the battery we ordered was not there. We had to make another appointment and come back. Brett and other employees were very nice though.
Daniel was awesome!! He was honest and hooked me up with a great deal. If you’re looking for a new vehicle ask for Daniel
Nikki Sherman is a terrific assistant service manager at Rivertown Toyota. She is very professional, experienced and courteous. I enjoy talking to her and she takes the time to explain what is needed for your car. I certainly look forward to working with her on my future service visits.Susan Goodwin
I dont even know where to start. First off no one up there is on the same page and no one ever knows anything. They also apparently are not very good machines either. The Jennifer lady thats the head in the service department needs to be fired, her attitude is nasty and she is not even close to being helpful. Sean tried to help but balls were dropped left and right to conclude I will never take my vehicle back to Toyota for any type of service.
Had Adam Lopretto as my sales consultant he worked with me and was friendly and patient even when I went back and forth between a couple of vehicles. You can’t go wrong with Toyota and the selection at Rivertown is what brought me here. Will be back when it’s time for another one!
Great deal and service . I actually bought 2 vehicles . Only problem is most dealers make no effort to get door codes or extra keys . Keys avg 300-400, and the liability of having a key floating out there
Came into Rivertown Toyota today and left with the cutest little car ! Adam Lopretto helped me get the price that worked best for me and I couldn’t be happier !! Smooth process with financing. Definitely referring everyone back to see Adam @ rivertown toyota
GREAT EXPERIENCE!!! If you in need of a vehicle and want a salesman to work and meet your need to get you in a vehicle of your choice I highly recommend you go see Obie Harmon He is an Excellent salesman and provides you with all your options to make the best decision for your buying purchase go see Obie Harmon at River Town Toyota
Awesome customer service!!!! Thank you Rivertown Toyota and a special thanks to Chance Thompkins for all of your encouragement and help buying my new 2022 Toyota. Chance you guys made it real easy!!!!
Working with Holden at Rivertown was a great experience. I found the vehicle I wanted online and was able to make the purchase from out of state. Holden was always quick to respond and help out in anyway possible.
Had appointment at 8:30 and although agent came and told me two different times that they were almost finished with oil change and 60000 mile service it wasnt until 12:15 before they were through. Nothing but routine maintenance was needed...oil change, air in tires, replace gasket. Bill was only $93.00 with coupon. Unnecessary wait for this basic service.
Thank you so much to George “G2” Johnson for getting me a great deal on a brand new car! George was so professional and kind. Truly a wonderful experience. Go see George!!!
I’ve given this service department chance after chance but I’m getting sick of making an appointment and still have to wait 3 and a half hours for a simple oil change and tire rotation. It’s absolutely ridiculous, and no discount is ever offered.
Chance was the best helping me to find a car! He made the experience go very smoothly. I am so thankful for him!
It was wonder!! Our salesman was relentless in helping us find the perfect deal for us!!!! We WILL be back for our new car next year. I hope haydon benoit is there to assist us!!
Rivertown Toyota performed my 18 month service in a timely manner. The waiting area has some comfortable chairs to sit in as well.
Daniel was beyond helpful and kind, he was patient throughout the entire process, and he went above and beyond helping me navigate through every step of trading in my car for a used truck!
Holden was great and made the whole process very easy and smooth. My favorite thing, he was never a pushy salesman.
This is a very professional team. Who got me in and out. And on the road again. I couldnt ask for better service. Ill always choose Rivertown Toyota. Many Thanks for a job well done.
Chance was so professional and helpful. I couldn’t be happier with this experience. He made the whole process so much better for our family . Thank you!
Mr. Glenn was very professional and helpful in assisting me with the discount I brought in. The wait time wasnt bad at all. It was done in a timely order.
After making an appointment a week in advance for7:00Am. and driving 60 miles at 4:30Am. to get there on time and was the first customer there only to get turned away and not getting anything fixed on my truck. Had to make another appointment for a later time. With gas prices as high as they are, they didnt even offer to put any gas in my truck for the trip l made for nothing. THANK YOU !!
Hunter really helped us out getting a used car. We needed something with decent mileage, good price, and good condition, and he found us just what we needed. Thanks!
I always slept Michele when we make appointments. She communicates well and she reviews all the paperwork before paying making sure everything is accurate.
They were very helpful. Although they couldnt fix my tire, they did put on the spare and didnt charge me. (I did purchase the tires from Toyota)
I received great service and recommended services on my 2013 Tacoma. I received updates on the status of my car and called before doing any additional work on other recommendations. Thank you!
Employees were friendly and efficient. Had appointment was taken care of quickly. Great service.
Not what I expected nor the service I have received in the past. I was told it would take two hours…I waited almost three hours. One the services I requested when I scheduled the service the tech advisor informed me when I arrived that the vehicle had to be left with them to perform that service. Had I known I could have made arrangements to be picked up. The list goes on
First service for my new 4Runner and it was excellent! Adrian in the Service Dept was professional and friendly. To make things even better…my first 5 services are free. Never got this with Mercedes…and we own three. My loyalty is back with Toyota again!
Had a very good experience today dealing with Glenn in the service department at Rivertown Toyota. He was very helpful, gave all necessary information and explanation of services needed & conducted.The service technicians always do a fantastic job as well servicing my vehicle. Very pleased so far.
Friday was my first time at this location. I thought wow the service was good the place is clean I didn’t wait too long for my car. However, I was disappointed. After I checked out and got in my car and got home I got an email regarding what was done and what was recommended for the car. Tre did not mention anything to me regarding any of the recommendation. One of the two recommendations involved my brake system fluid. Which I would have stayed a little bit longer for.
The customer service with Shaun was very good. However he was out when we picked up our vehicle and another young man helped us and he was fine. But I was charged a full hour of labor for putting the weatherstripping on the window. $165 and change seems like a lot. Other than that I was pleased with the service. I will probably go somewhere else if I have to have this kind of work done again because it just seemed really expensive for probably 15 minutes of actual labor.
I received an email for a complimentary service for my 2021 Toyota Tacoma. It was a 15,000 mile service which included an oil change, tire rotation, and multipoint inspection.I booked my appointment at 10am and arrive 5 mins early. I met with the service advisor, and told them I’d wait in the customer waiting area.I didn’t get my car back until 12pm. 2 hours for an oil change? I’m glad I didn’t pay for it because the listed charges were $100. Again…for an oil change?Why would I pay for routine maintenance at Rivertown when it takes 2 hours and cost double what is locally available? I could go to any Grease Monkey type business and get an oil change for $50-$60 and it’s done in 10-15 minutes.I won’t be using Rivertown again.Update:I was surprised that the Service Director responded to my review which, I initially thought, was good. At least it shows theyre connected to their social media and online presence.After reading it a second time, it appears to be a basic auto reply that is published anytime someone leaves a comment. Maybe Im wrong, but based on the content of Jennifers message; Im correct or she did not understand my complaint.The service advisor was nice, polite, and professional. No issues with the quality of work or how I was treated. I just dont understand why it takes 2 hours to do an oil change or how it cost (if this wasnt a complimentary service) $100.I normally use Express Lube, get Mobile 1 full synthetic, have my tire rotated, and Im out the door at ~$60 in less than 15 minutes.
I went to Rivertown Toyota really not knowing what I wanted in a used vehicle. But I encountered a very Friendly Staff. Sales person Tiffany made my experience awesome. She took Her time to listen to me and most importantly She worked me a very great deal on an previously owned Honda Accord LX Coupe. I am very pleased to be treated like an Human. I will rate Rivertown Toyota as an Five Star Dealership. Thanks Rivertown Toyota.
Thank you so much to Nikki, the other young lady (I’m sorry I can’t remember her name), and to the mechanics for your stellar service!
Never again!This was their second chance. Went several months ago. Rivertown Toyota gave poor service, i gave a poor review. Shawn called begging for second chance if I would just please remove my review. He offered me a free oil change and tire rotation if I would give them opportunity to make things right. So, i removed my it. OK, had appointment and took my Lexus on Tuesday last week. Person checking me in read the comments on my ticket that said to see Shawn if any questions. He even remarked that I must have had a bad experience previously. I said, yes, I did, but Im giving you another chance to do well.So...I have had a gash on my left front tire....been there for months. Not enough to worry about. So, my son went to pick up my car later that day and was told that I needed a new tire as they noticed this gash after rotating my tires. So, my question is....if you noticed this after...why is my left tire still the one with the gash?I called, left message for Shawn that day. Its now been five business days. No call.At this point, do not bother to call. Your time is up. Ill go somewhere else for my next oil change and service.
This was my cars first service & this is also my first brand new car. The service was excellent they kept me updated & completed services in great timing! I wish all dealerships were as efficient as Rivertown is :)
Rivertown Toyota of Columbus Georgia is amazing! Ms. Sabrina worked with me and my ever changing mind. Thank you all so much!
I bought my first brand new car here a couple of weeks ago (2018 4Runner Off-Road) and had a great experience. Giselle was so friendly and made the whole process very comfortable. And I was able to get what I was looking for in my budget. I expect the 4Runner to last a long time, but I’d definitely buy a car here again.
I received great service at Rivertown Toyota for my Prius from Glenn Claridy, service coordinator, and Rich Fuller, mechanic. In particular, Glenn took special pains to ensure he understood all of the details of my complicated service requests. Rich even went the extra mile and cleaned my very dirty floor mats. Attention to detail is always appreciated.Kudos to Rivertown Toyota Service Department.
Experience at Rivertown Toyota was actually a pleasant one. As soon as my husband and I walked onto the lot, we were greeted by our salesperson, Chnace. Very friendly, respectful and professional individual, who answered our questions without hesitation and didnt try to pressure us into a sale.The next individual we met was Tron, one of the managers. He, too, was respectful and professional. The other questions and requests we had, he handled in a polite and efficient manner, even double checking the status of certain items on our vehicle to make sure we were satisfied with it.Both finance managers that we dealt with were courteous. While we werent too happy about the prices of available warranties, Rodney did a decent job explaining the differences between the categories. The last representative we encountered, Shelby, finalized the sale for us, and did a great job as well.From start to finish, our visist/experience with Rivertown Toyota was a good one. If youre in the market for a vehicle, whether new or used, stop by and see them.
I purchased my very own first car, I couldn’t have done it without Holdon! Definitely recommend him!! Trust me you will leave with a smile on your face :)
The Salesman was friendly and knowledgeable. He walked me through the sale from the beginning to the end. I never in my life had such an experience purchasing a car before and I’ve purchased through different dealers. I ask for easy and he delivered. I am a happy purchaser!
I called service to request information on tire I have been waiting on. The first day I was told to leave a message. The second day, after receiving no callback, I called again. This time a young lady responded and put me on hold to inquire with parts if my tire was in. She returned to the call to advise that the tire was in and set my appointment for the next day with the service advisor.I arrived 20 minutes early for my 1600 appointment. I was advised that my service advisor that my appointment was made with was off. I was very thankful to Mr Adrian who immediately told me he would assist me. Great team effort!After waiting about an hour, I was advised that my tire was not in and would have to be ordered.This vehicle is my first Toyota purchase; however, service isn’t matching the brand reputation.
Tiffany Moore was an excellent sales consultant! She made my entire experience there enjoyable. She was fun, professional, and knowledgeable. I don’t know much about cars and I am a first time buyer and she really made me feel comfortable and asked questions to help me pick out a couple cars I loved. 5/5 will definitely be returning!
When messages, emails and in person conversations don’t work, I guess we will try the public review method. So yesterday was my 3rd service. And the 4th time I have told them about a blown speaker. The first time being less than a week after purchasing the brand new vehicle. After the first call, where I was told there’s nothing wrong with it, at my first service, I was again told there was nothing wrong with it. Same with my second service. At my third service they finally agreed that there’s a problem but that it’s not covered under warranty. That’s all I’m going to say at this point. I will update, good or bad, depending on the resolution.
My advisor Da’tajh, was excellent!! He was very professional and thorough, this was the best service I have ever gotten from Rivertown Toyota. Thank you for your awesome customer service today.
BackRivertown Toyotakhris sanksPosting publiclyLearn more about writing reviews on GoogleI am a person that gets my car serviced faithfully at Rivertown Toyota. But Rivertown Toyota service department has become unreliable lately. This has been the worst experience in the many years I have been using them and never had a problem until now. I had my brakes pads and rotors done at the service persons request. Now keep in mind that I never heard a peep from my brakes pads. But they said my brakes were about gone. So I had them replaced. About a month or so after, when I back my car up there is a very loud squealing noise that is still going on! I have taken my car back on several occasions to get this problem resolved. The latest being this past Thursday. The service person tried to lie to me and tell me that is normal or it sometimes happens in the morning!😔 But it happens anytime I back up. How is that normal and I never ever heard this noise before. I was told that they were going to replace them the last time i left it overnight. But they didnt. Instead, I was told they cleaned them. But the squealing is still there. I was also told that the manager said that would be the last time they address the squealing.Now I have to take my car somewhere else to get my brakes taken care of because I know fully well that is not normal. I will definitely not be coming back ever again. C. SanksReviews powered by Google
Been here twice in a year. Best experience thus far vehicle shopping. Jim has been great walking us thru the process. I recommend Rivertown Toyota to anyone looking for a great car buying experience!
The ease of leaving my car was nice. My car was done in a timely manner. The service writer, Preston was very courteous and helpful.
They seem great for service however never give them your phone number because they will relentlessly text well relentlessly text you and call you even when you explain youre not the person theyre looking for. They need to do a better job about updating their current client incliant contact information. They can improve by listening and actually reading the responses to the text messages they send out. This has been a problem for my phone number for 2 years.
I felt welcomed when I came In, I didn’t feel like they were just ready to take my money. Miss Tiffany Moore was so knowledgeable about anything I had questions about. Thank you so much for being more than a car saleswoman and getting my into my dream car! I’ll recommend this place to every one I know
Made an appointment online and was 11:30 today, Thursday, Oct 19.I arrived at 11:25 to check in. My appointment indicated Brett Smith was my service contact. However he was not in, so I was told to take the next open person and I think it was Adrian, not sure. Normally it takes about 1 1/2 hours to do my service on my Toyota Tacoma. At 3:25 still waiting so I told a salesperson I would like to speak to the service manager. I told them that my service advisor had not been in his cubicle for over 30 minutes and I was not sure where he went...but maybe a late lunch. One of the service managers, Jennifer, came over to me to discuss the problem. She understood my situation and very apologetic. I think my salesman found my ticket laying in the cubicle completed from the tech but not in the system yet. So someone completed the paperwork and brought me my copy and my keys. To my surprise when I looked at the bill it indicated the promise time advised was 3:30. But I beg to differ. My wife and I were both standing there and he never gave us an expected time of completion even though the bill stipulates 3:30. BUT THAT DIDNT HAPPEN. 3:25 was about the time I asked for the service manager and 3:30 is when they brought me my keys and paperwork. I expect that was added after the fact but can prove that but can say WE WERE NOT TOLD THAT AT ANYTIME. This was the worst experience I have ever had at this dealership. I do appreciate Jennifer, Skylar and another young man for all helping to resolve the problem. We left the dealership at about 3:40. Thanks J. & C. Smith
I had a fantastic transaction with Rivertown Toyota! Holden promptly greeted me and answered all my questions. He was extremely professional and personable. I would recommend Rivertown Toyota to anyone in the market and tell them to see Holden without hesitation! Great job!
I have been with Rivertown for over two years and have not had a bad experience. The staff are personable, courteous, professional, and efficient. I have had numerous services and serious repairs done and the staff and service are top notch. Would definitely recommend to anyone in search of a vehicle and/or service needs for their vehicle, to come to Rivertown Toyota.
Went in for one vehicle and walked out with two. My sales guy was Lanton Kyle and he is a wonderful man. I highly recommend him to anyone looking for a new vehicle.
Abel was so professional and made me feel comfortable with all my options. In the end, it was a great experience and I got the car, I am meant to be in, ask for Abel at Rivertown Toyota, you will not regret, best salesman in the business!
Hands down the easiest car buying experience I’ve ever been through. Time is expensive to me and I was in and out within 2 hours. Would definitely buy a car from Holden at Rivertown again.
I took my car (rav4) for some minor issues. Come out after 5 hours of waiting. Purchased a 2022 XSE Camry with the hard work of Chance, he was our agent helping us. He was kind and patient. He was very attentive to our needs. If you want a great salesman, call Chance.Thank you Chance.
My husband and I was walking around in the lot. When a very knowledgeable sales woman Tiffany Moore approached us. She made us feel comfortable about making a big investment in our purchase. We did not buy today but will definitely be back this weekend to make out purchase. See you soon Tiffany. I can’t rave about her enough.
Mike Murphy was amazing. He answered all my questions and if he wasn’t able to, he would go and find out with a quickness. He helped compare pricing and monthly payments as well as explained the benefits of which car was better and more suitable for me while keeping what I asked for in mind.
The service representatives with whom I was in contact were courteous and helpful. While I was pleased with the offer for my 2006 Toyota Sienna I am exploring getting more for the car.
Chance was our sales man, and we would highly recommend him. We truly appreciate the entire team from finance to Trund the manager, who were able to get my daughter in her dream car today.
When I first arrived it was a little confusing which person to go to for help. There was about 5 people working and each one seemed very busy with paperwork and not even acknowledging I even walked in the door. Once I was help they were very nice and informative.
The maintenance techs who replaced two power steering hoses on my auto did a professional job. They filled the power steering reservoir with the correct amount of fluid. Fluid leakage in the vicinity of the power steering reservoir and the power steering hose - - Tube, sub-assy, return; was cleaned up, and that area looked squeaky clean.My service advisor kept me informed as pertains to the progress of the job.Overall, the caliber of service advisor this dealership is currently employing, has risen. Their demeanor is - - industrious.
My newly purchase experience was absolutely amazing! I purchased a 2021 Honda Civic Hatchback Sport for my son, Alan Christopher Dowdell’s, 18th Birthday!! His birthday was January 28th and I knew exactly what would be the perfect gift for Alan Christopher. Hence,Rivertown Toyota truly exceeded my expectations!Enjoy your beautiful new vehicle, Alan Christopher. God bless and enduring love forever!Truly committed,Your father, Attorney Derrell Dowdell
I wish I could give them zero stars. I dropped my car off at 7:30 for a 7:45 appointment. I didnt hear anything from them until 2:00 when I called them. They were just then looking at my car. They called me back at 5:30 asking to keep it overnight. The next day they called me and told me I only needed new tires. I dont know why it took nearly two days to tell me I needed new tires. We wont ever go back to this facility. They have no regard for my time. Its unfortunate because Ive only driven Toyotas for nearly 20 years. Also, dont be fooled by the managers canned response of how someone will reach out to fix it. Look at the previous reviews (I wish I had). Theyve been operating this way for months. Nothing will change. Just drive to a different dealership. It will take less time in the long run.
My salesperson, Obi Kanobi was very personable and attentive. He didn’t try sell me things I didn’t need
Tiffany Moore was such a helping hand when it came to my visit at Toyota. She made my vehicle purchase the smoothest and most comforting it’s ever been. I could tell she tell she genuinely wanted to have me drive off the lot in a safe and reliable vehicle. Definitely recommend asking for her!
Hunter was such a huge help to my fiancé and I getting him into a more reliable vehicle for work! Couldn’t have asked for a nicer, more personable sales rep! Hunter’s the best!
Nikki gave me great service. She was very polite and helpful. I appreciate the way she handled my situation.
My wife and I drove over 2 hours to buy a used vehicle for my soon-to-be-16 year-old son. Pics on the site looked good. Video walkaround and some phone conversations with the salesperson all sounded good with nothing alarming outside of a few scratches here or there. Upon arrival, the vehicle was a cosmetic mess. Large areas of chipped paint, door handles in horrible condition, automatic door locks on front doors didnt work, busted taillight, overly worn interior, etc. So, did not accurately represent the condition of the vehicle. However, they happened to have another vehicle on the lot and we were able to negotiate a deal on it. Seemingly nice folks and this could simply be a case of inexperience or incompetence, so just make sure you get an accurate depiction of the vehicle before you travel a long distance.
Making an appointment and choosing the service package online with a set price only to get a higher price at the end of the service that takes way longer than it should is just overall a terrible experience. You know the value of the materials and how long it takes to do your pre determined package. Why do the prices differ. Why do you charge $10 to change the battery to the key and not even say anything about the price? Waiting close to 3 hours for an oil change and tire rotation / balance with a scheduled appointment is just impressive as well.I only go to the dealership for these basic services because I was swindled into the warranties upon purchasing and don’t want to risk any of them being voided by not being serviced at the appropriate place.But yea they have a coffee machine that sounds like a jet engine starting up but makes good coffee for your 3 hour oil change.
Skylar was amazing with helping me purchase my first vehicle, made sure I was happy with my choice, and did not rush me what so ever, very nice and respectable!
Had the pleasure of working with Obi, terrific experience and one of the best I have had at a car dealership, if not the best. Would recommended to anyone and plan on going back for any future needs!
Excellent customer service! Same day service and so professional. He was on it for exactly what i needed
Great place, Im in and out quickly. Great service and people.I just went in today for an oil change. The wait got out of hand. 2.5hrs. The service person who was just amazing felt bad and comped my oil change. She felt extreme bad about the wait and said she wished she could do more. I was beyond please with the outcome and felt important knowing she valued my time. Kudos!!!
I was told it would tak 25 minutes to service my car. It took nearly an hour and a half. There was no problem with the car to cause a delay I had an appointment and expected to be finished with the service much faster
I had a great experience at Rivertown Toyota. Mike was my sales person and he was very respectful and not pushy which I really appreciated! I have no complaints.
I tried Acceleride and was contacted by Hunter to help me look for a truck. On Jan 20 I had an appointment to meet with him and look at options and was told he was busy so another salesman talked with me. I decided to reserve a new Tacoma SR that was In-transit and was told it would be here on Feb 9. I went to the dealership on Feb 10 to check on the truck and was told it would be here on the 15th. I checked again on the 16th and was told it would be the 18th. At this point I had been looking for a truck for over a month and decided to just buy a used Tacoma from another dealer. The truck I was originally waiting for did not arrive until Feb 24... 15 days after the first date I was told. I understand that the dealer has no control over what happens at Port but their communitation really needs work.
To start out, I never take the time to write reviews for either good, or bad service because I think its usually just a waste of time, but the quality of service I experienced today at Rivertown Toyota in Columbus Georgia was so poor that I’m compelled to inform other potential customers.I had scheduled an appointment at Rivertown to have 4 tires replaced and for them to do an alignment. I told my wife that with the appointment system, I should be able to get in and out quickly. That was my first mistake. I arrived promptly at the scheduled time of 8:30 am. After 15 minutes, the service advisor came out and told me that there were other cars ahead of me and it would be an hour and 30 before they could even get to it and then it would take another hour to finish my work. At 11:00 the advisor came out and said I had a broken air pressure sensor in one tire and did I want to spend the $200 to get it replaced. I declined. At 12:45 she came out and said the work was done and “by the way” since I didn’t replace the faulty sensor, that my tire warning light was going to flash continuously. I informed her that it was not flashing when I brought the truck in so was it possible that the technician that was working on the truck may have broken it and she said no. At that time, I asked to speak with the service manager. When I made that request, the service advisor’s attitude immediately went south. She seemed upset that I made that request. When I finally did get to talk to the service manager and inform him of the issues, his response was “I’m not sure what you want me to do about it.” I told him that after spending over $1200.00 0n tires, I did not want my tire warning light flashing when it wasn’t flashing when I brought the truck in and I wanted it fixed. He then said that he would replace the sensor and not charge for the labor to replace it. By then it was 1:00 pm. He stated the work would take another hour. At 3:00pm, the advisor stated that the work was finally done. She said the manager had only charged me $91.51 for one sensor. I advised her that I had just looked that part up from another Toyota dealership and they had them for $58.00…for four of them or $14.50 each. She didn’t care at all about that and just wanted to get rid of me. I asked her why do they even have a reservation system and she advised me that the reservation was in no way a guarantee of when my vehicle would be serviced. So, even with a reservation, I was in line with anyone that may have dropped off their vehicle that morning without a reservation.I have had 4 different Toyotas in my life and have liked them all. I usually take my truck to the dealership in Newnan, and they have always provided prompt, quality and friendly service. Since it was only 4 tires, I decided to give the local dealer a chance. I won’t make that mistake again. When someone is looking to buy a car, they need to look at the quality of the service department. From the experience I had today, it would be worth driving 100 miles to get better service and when the service manager is blowing smoke to make you think he is doing you a favor, he’s not.
Dropped off my 2020 Corolla for routine service. Scheduling was very convenient (more than the dealers of my other cars - think K). Prompt and very accommodating. First experience with this dealership but they seem like they have their act together.
Took over an hour to detail it in the end. Said the price was the one online, but then tried to charge an extra 700 dollars. Abel was nice and professional though.
I contacted Sabrina on Saturday regarding the availability of the RAV4 that I was interested in. She confirmed the price, told me that the vehicle had a 7-year or 100,000 mile warranty, and started the process for me to be able to purchase it.Because I live in Prattville, Alabama, and had other commitments over the weekend, she got the paperwork rolling, gave me an offer for my trade-in, and texted me their purchase price information before I made the hour and forty-five minute drive to tryout the vehicle on Monday.Rivertown was even able to come very close to the interest rate that the credit union was going to give me, so I didnt have to go through the inconvenience of having outside financing.It was an easy-peasy transaction. Sabrina did a great job and I love my 2019 Rav4!!!
Obie made my buying experience much less stressful and more enjoyable than any experience I’ve had before! He is awesome & rivertown toyota is great!
Had a 0700 appointment for my 2022 4Runner Limited to install running boards. My vehicle wasn’t ready until 1630. #SAD
Trey is a wonderful service representative- always helpful, always courteous, and always a pleasant enthusiastic smile. I would go to Toyota service just to have Trey brighten my day!
Tina was my service rep and she was very thorough and knowledgeable about my truck down to earth I am very reluctant about dealerships service and she made me very aware of everything kept me up dated and had me out on a timely manner I will be bringing my truck back to her for all its service needs thank you.
Smooth easy process for purchasing. Abel Rochin-Diaz was very helpful and answered any questions I had with ease. I recommend him highly for any of your purchasing needs!
Great experience! Adam was user friendly in allowing me to make the perfect decision in my purchase!!
My sales Associate was amazing, he was clear and top notch! the place was clean the people were amazing definitely going back!!
Mike Murphy was hands down one of the best sales reps we have every had. He was straight to the point, worked with us in every way, and was very accommodating. The whole process took 2 hours and we were out the door with keys in hand; and that’s with a trade-in! The whole crew at Rivertown Toyota are top notch. But if you are looking for a genuine and honest sales rep who is going to do all he can to get you in what you want/need… look no further than Mike Murphy!
Made an appointment for routine service. Check-in was easy, the service was performed quickly. The service advisor was professional and efficient. No issues at all.
Thank you so much for helping us get the car we wanted. You have made our day. Antonio Mercer-You are the best!!!
Called today and talked to a lady in sales.explained that Ileased a rav 4 from toyota up in ohio.and now live here.I want to buy this vehicle because lease is about up.leased it through Toyota Financial.She rudely told me to go to toyota since we didnt leaseit through them.Toyota had told me to go through them in the first place.Never have I been treated this rudely.
I purchased a car on 12/03/2021 with the help of Lanton Kyle. After signing all the paperwork, I was told by him and a lady in finance (can’t remember her name) that I would have my tag information mailed to me due to the fact that I purchased the car in Georgia but reside in Alabama. Fast foward to January 2022. My tag expires January 14,2022, which is tomorrow and I have yet to receive a tag. Everytime I call I get the run around from everyone. Evrytime I contact Lanton Kyle he says he is busy with a customer and he will call me back and he DOES NOT call back. Now I have to ride around with an expired tag due to them. From December 3,2021 to January 13,2022 is more than enough time to send someone a tag. I am highly disappointed with the service and will not be recommending them to anyone!
Now 2022- No change within the service and sales departments. Rivertown lost the sale of two new vehicles due to no follow up such as returning a phone call. We purchased from Lagrange and were pleasantly surprised by the incredible customer service experience.Rivertown “errors” such as forgetting to put oil in the car when brought in for an oil change along with leaving the plastic oil container in my truck after an oil change are inexcusable and are well documented at this time. Corporate needs to review this particular dealership.Each time I believe that service will improve, once again the appointment had multiple issues. An email with photos to document the issues will be sent to the manager.The manager is very customer oriented and works to get issues resolved.
I love Rivertown Toyota, the workers go above and beyond for their customers making sure they are satisfied with their service. Thank you, Tina Alier for all your help. The environment, its very pleasant. The workers are always nice. Tina was very helpful, caring, concern and patient with me. Love it!👌👍👌🤗
Thank you so much for everything! You guys and G2 made this experience so nice and smoothly! Happy with my RAV4!
Great job. Easy to make an appointment. Professional, funny, hor coffee.Quick,, easy to talk to about issues
DaTajh is awesome! Every time I come in for service he’s courteous and helpful. One of the reasons I’ll always come back to Toyota.
Shout out to THE BIGGEST OBIEE K. Very professional didn’t rush me at all made sure I was comfortable with my decision. Definitely THE ONE to work with 10/10 definitely recommend.
Very professional salesman. I forgot his name but he did everything he could to help me find a car in my price range. Unfortunately, I didnt leave with anything but he set me on the right path. Today, I have a car.🙏🏽
My service expirence was great! Tina was a great service advisor, and my technician was awesome as well.
George was very helpful, answering questions and having my daughter test drive multiple vehicles until she found one that she loved.
Great experience! They worked with me and made it a very enjoyable experience from beginning to end and even stayed late! I would highly recommend!
Always receive Courteous and prompt service we have never had a single bad experience from purchase to service three years later thank you For your support
4.6 (199 comments)
Review №1
2022-05-30I bought my 22 Camry XSE after driving a 2021 SE as a rental for work. The first thing I noticed was the really low quality of the camera. Because I travel for work, I couldn’t find time to bring it in. I finally came in to have it serviced for the first time in February and asked them to take a look at it and was told that this was NOT normal and because they haven’t seen this issue yet in the new ones they would have to open up a case and talk to corporate. They also said that they wanted me to leave the car there for longer but I can’t do that without a loaner because I need a car for work. I brought it back in today, and asked them for an update on what had happened in February, if corporate had said anything, and there was NO NOTES in the system AND they told me that the technician said my camera is normal when compared to another Camry. I wasn’t able to compare it MYSELF. I had to go by their word. There is no way, that the camera on a 2021 SE is clearer and better than my 22 XSE. Not for the money you pay for this car.
Review №2
2022-06-10Had called about a truck I saw online. Set up to see Sabrina. Walked in and was greeted by the receptionist and was sent to Sabrina. Told her what I was looking for and she took me for a test drive. She was personable and friendly, so I felt very comfortable talking to her about the purchase. She got the paperwork going and I was in and out within 3 hours. She was great to work with. Melissa in the finance dept worked with my budget and I never felt pressure. It really was a great experience!
Review №3
2022-07-08Been getting the airbag recall notification in the mail for some time now. Called to schedule an appointment, which was super easy and didn’t have to wait on the phone long. Then got me in two days later for a 7 am appointment. They did the airbag recall a aid it would take them 3-4 hours, but it ended up being 5. I also had to return to get them to reset the lights on the dashboard because the airbag light was on.However, Glynn was incredibly helpful and kind. Very personable and friendly. Made the overall experience better.
Review №4
2022-05-19I have to brag on Daniel for helping me find and purchase my dream car. From the moment we stepped on the lot on our first visit he was honest and helpful, and he went the extra mile to find the exact vehicle that I wanted, color, trim, and all. He was just as excited as I was that I finally drove my brand new car off the lot today. Thank you Daniel and Rivertown for helping me get exactly what I wanted and having such an easy and exciting process along the way!
Review №5
2022-05-02My wife and I went to pick up her car after a diagnostic test we didnt realize that the service dept had already closed but Shawn the service department manager didnt turn us away he tracked down her car and got it to us. He went above and beyond! He was very genuine and seem to truly care about us as a customer! Michelle was also great and very knowledgeable she was the one who initially helped us. I highly recommend this dealership!
Review №6
2022-03-07Overall an enjoyable car buying experience at Rivertown Toyota. Was helped promptly by salesman Obie as soon as I arrived, but was not hassled or pushed during my initial browsing period.He worked with me during the purchasing period, showing me multiple options to find the payment rate and method that worked best for me, and assisted with my vehicle turn in.Never felt overwhelmed, and everything was laid out simple before me. Drove out with the vehicle the same day.
Review №7
2022-03-03Mike was awesome we started talking mid December and he showed me many cars and let me test drive them to. But the one I wanted was the Cross and it would be 3 months. He kept me updated and let me know if he had any leads on the same car with some different features. He also promised that my trade in amount wouldn’t change during those 3 months of waiting. Rivertown Toyota also offered me way more ( 4-6k more) then other dealers around Columbus area. Love the Corolla Cross and the 123 month /150k warranty i got for a great price.
Review №8
2022-01-19High end of price bracket for all services. No explanation when they call to explain the suggested services, but quick to throw you a quote. Used to have a couple of great service reps, buts the latest I really question the diagnosis they are giving you when calling. Did quick work needed on one of my Toyotas so that’s a plus. Overall I am satisfied, but given the opportunity, I would leverage the services elsewhere for cheaper yet equivalent service.
Review №9
2021-09-01Where do I start. The help there is amazing. My wife test drove a car and fell in love with it. We went to fill out the paperwork a few days later and man. We asked to do it the next day on her lunch break and they made everything so fast and easy we were in and out in no time. She still had time to get lunch. Mr Trund Comer and Mr. Lanton (hope I didnt misspell your name) thank you both for all the help and making the process so easy and fast, also to your finance personal as well. I cant remember his name but everyone there made it easy and fun. Keep up the great work.
Review №10
2022-06-12NO SERVICE AFTER THE SALE, They say they will call you back but never do! I Bought a 2010 Chevrolet Suburban LTZ (purge valve)from them and even with the extended warranty they sell I had to come out of pocket for parts to fix the car it takes a month after you get the warranty to use it so if something goes wrong you are out of luck if you cant afford to fix it yourself! I have been waiting a month to get my tags! they keep saying when some guy gets in they will call me back but never do! on the 18 of March of 2022 i will not be able to drive this car without a valid tag! service after the sale i dont know if they even know what that is! The lady we talked to today was short tempered and rude when we called! Be careful who you put your trust in! Everything that glitters isnt GOLD! Its my mistake I could of gotten the same car at other dealers in Columbus,Ga but rivertown looked like a standup company, I never expected that something as simple as a return call would be so difficult for them to do! What if something else more serious happened GOD help me if their my only hope! WELL CALL YOU BACK IS THEIR WAY OF GETTING YOU OFF THE PHONE FOR THE NEXT SUCKER, I MEAN VALUED CUSTOMER I GUESS!UPDATE: Its Now 05/019/2022 ( I purchased it 02/01/2022) I still cant get a tag, No one not even The General Manager will return calls! Nor Scott or anyone at this dealership! They offered me a toyota camry to drive ? Which I dont need or want its not what I bought- I would have to leave members of my family behind and double trips to go anywhere in it! Everyone be reminded I bought a 2010 Chevrolet Suburban LTZ because that is what I needed and wanted! The General Manager response means nothing in this post as he along with all his employees will not respond in any form to our questions about our tag? meanwhile WE KEEP MAKING PAYMENTS ON A CAR WE CANT DRIVE!FINALLY HAVE TAG 06/2022