Kerbside pickup
Yes
Road Runner Sports in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 404-855-2424
Site: https://stores.roadrunnersports....
Site: https://stores.roadrunnersports....
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–7PM
- Sunday:11AM–7PM
Road Runner Sports in other cities:
Comments (190)
This place is amazing! I walk between 80-100 miles a month, so having the right shoes is so important. I used to think that any shoe would do, but that’s just not true, I’ve learned that the hard way. Now, I change my shoes every 300-500 miles. I came into Road Runner Sports store to get fitted for the right shoe. Service was fast and great. Not only was I fitted and given the shoes good for me to try, I learned a thing or two about what makes a perfect fit when you run or walk as much as I do. I got the personalized insole as well and the VIP membership. I also loved the fact that I didn’t need to try 20 different kinds of shoes to find the right one, they brought out 3 pair of the ones that would be best for me, based on my fitting and I chose one of them. I went with Brooks, they seem to be the ones I like most. I am very happy with my experience in this store and will definitely be coming back when I’m ready for my next shoes.
I went about 2 or 3 weeks ago and Ms. Lekeisas customer service was so on point, Im saying this as a customer service professional myself. She helped multiple customers and kept that store going like a well oiled machine. The shoes and inserts I got helped so much standing on concrete all day, she singlehandedly saved my feet and knees and I am so grateful, Ill be coming back there whenever I shop for shoes. Go to this store!
I have been a customer of Road Runner Sports for more than 30 years. I buy on online and was shocked to find out that my VIP discount that I pay over $50.00 per year for is far from honest. Any rewards cash earned is applied to my purchase before the 10% VIP discount is applied. This means my rewards cash is only worth 90 cents on the dollar. That is unethical and is not the way to treat a VIP customer. I will be shopping elsewhere for my fitness gear.
Outstanding experience with Mark, who did a great job in showing me the options for my shoes! He is very courteous and knowledgeable.
This is the best running store I’ve been to by far. They measured my feet and observed my gait and determined what shoe I needed. I’ve been to two other stores and one gave me the right shoe and wrong size. The other store gave me the wrong shoe and size and I’ve suffered from injury’s. Thank God I found this place cause I’m good to go! I appreciate you guys so much and I’ll be back for some sunglasses soon.
Great service ! Mark took so much time and care to make sure we had a great fit and shoe. Highly recommend !
Great customer service! I’m not a runner and never shop at these kinds of stores. I am an avid walker andhave been experiencing some pain recently so decided to get some expert advice. Mark, at the Chastain store, was very thorough and professional. I apologized for trying on many, many shoes! I’m not a runner and while I wanted a functional sneaker I also wanted something esthetically pleasing. He was patient and personable. Great job Mark!
Mark helped me get the best fit and stay within my budget. He was professional and personable as well as very knowledgeable about all the options he shared based on my needs. On a previous visit Jared was also very helpful. Can’t say enough positive things about the Roadrunner experience. I’ll definitely be back!!
So the only reason I gave this store one star is because there was not an option for zero stars. Two of my friends and I walked into this store about 30 minutes ago. The only greeting we received was “please put a mask on,” which I promptly did. My other friends had their masks on already. We then proceeded to look at the shoes and each picked some we were interested in trying on. Out of the 3 store representatives who were there, none of them attempted to help us and the girl at the register who asked me to put my mask on seemed to purposely be avoiding making eye contact with us. The other representative was standing close by helping another customer and the 3rd representative disappeared. We finally asked for help and did have one pair of shoes brought out for us (begrudgingly) and left without trying any on simply because of the poor customer service we received. We will continue to shop at the big peach because we’ve never been so rudely treated in any of their stores before.
Susie assistant me with finding the right solution for my aching feet! I love the fact that I can return my purchase in 3 months if they do not feel right, only if buy the rewards package for $20, it last for one year. That is such a comfort!
No matter if youre a professional or u just jog thru your neighborhood, Road Runner Sports is your place! The staff there is knowledgeable and gives great recommendations. Be sure to get a gate analysis and really learn about your feet. I took my 13y/o track star today... well definitely be back
Had the best experience here! Was looking to buy some comfortable everyday shoes because I work in a hospital all day. Mark, one of the consultants, went above and beyond helping me find shoes best fit for me! Lots of variety for all kinds of colors/styles for each brand shoe. Even got custom fit inserts for my Hokas. Really cool technology they’ve got in there!!
I visited the store for a fitting/assessment on what type of running shoe to get for my shin and foot pain issues. The experience was helpful and pretty quick considering the evaluation process. The sales person spent a decent amount of time with me, but I didn’t feel pressure to buy. I left with a pair of comfy shoes and some socks and am excited to see how they work out.
A really great store with a very convenient location. Whether youre an experienced runner who knows exactly what they want or if youre just getting started an need some assistance choosing the right shoes, the staff has the knowledge and equipment to get you in the right pair. Only knock against them is they are a bit pushy with the accessories and VIP membership, though even then the staff was extremely courteous and professional.
Lekeisa and Jerrad Where are the best customer service representatives I have ever dealt with in a really long time.I actually made sure that I didn’t send my assistant over here to come to this location because I wanted to come visit myself!AMAZING!!!
I’ve been using this running store for a few years and they are super courteous, knowledgeable, and efficient. Time to get some new running shoes!
The team at road runners Sports was fantastic. Helped me pick out the perfect pair of shoes, out of about 7 or so pairs, to run the NYC marathon. From the min I walked in the door I felt like a priority. 2 hours later i walked out with the shoe that took me 26.2 miles. THANK YOU so much for being the best runners shoe store in Atlanta.
I wouldn’t go anywhere else. The salesmen and women are trained and experts in their field. They ask the right questions followed by a quick run on the thread mill and a 3D video of your feet. Then they gather all the information to offer you the best shoe possible. Highly recommend this place.
Staff is always super helpful and friendly, and it is easy to find what I need at the store. Shout out to Mark for being so amazing.
After searching far and wide, I found Road Runners and am absolutely impressed by the level of customer service and attentiveness. Chaz and I believe it may have been his supervisor but I never caught her name were a dynamic duo for certain. They took great care of me. I was fitted for some running shoes. Shockingly, they were able to get me out of my new balance 880s and into a pair of Brooks that were much more light weight. They also had a deal which was half off for the VIP program. I also found some great gear as well. Super friendly and highly recommend!
I’ve always had great experiences at Road Runner and this time was no exception. Really appreciate the personalized service and am excited to get my shoes in the mail!
Second time in RoadRunner Buckhead store, first time to buy. Xavier greeted me within 30 seconds of entering. He was pleasant, attentive, listened to my thoughts, and responded accordingly. Got fitted for insoles, found just the right shoe for my needs, and he very smoothly convinced me to buy a 3-pack of socks recommended from my evaluation. He was an excellent salesperson, and I will look for him again when the need for shoes arises.
Jared was very friendly, knowledgeable and helpful without pushing anything too strong. First time getting custom insoles for support and learned a lot about what can help my foot/hip pain. If you are a runner, teacher, or anyone on their feet all day…highly recommend this place for investing in your overall foot health/comfort.
Mark was very helpful and everything was great until checkout. He asked me if I wanted to be a part of the rewards program and I originally said no and he explained all the benefits and I was like is it a credit card he said no. Its my first time ever stepping foot into this store so I didnt know it was going to cost me money and automatically renew. He highlighted a number on my receipt and told me I can cancel I was like ugh just a total inconvenience. The customer service for their rewards program IS ABSOLUTELY AWFUL. Just rude, inconsiderate and very condescending couldnt cancel the same day so just going to have to add to my to do list during the week.
Road Runner sports provides a fabulous showroom, a variety of running shoes and a well educated and friendly staff to help choose your running needs. It’s my go-to store every time. I have run over 60 half marathons and three marathons and I am very pleased with their testing and return policy.Thank you Road Runner Sports !
Great service and deals with their loyalty program. They will spam you, however. Many emails every week! Shoes have been fantastic and the return guarantee is really good - 6 months at the time of writing.
Suzie greeted me the second I walked in. My experience was amazing…she measured my feet my arch support observed me walking on the treadmill. My oldest son recommended Road Runner because I started Orange Theory 9 weeks ago and my knees were beginning to hurt. He has done 100 mile runs, Ironman Challenges and told me they would know exactly what shoes I need for support. The shoes she recommended are perfect! I did Orange Theory this morning and what an incredible difference the shoes made when I ran on the treadmill my knees didn’t hurt at all! I recommended Road Runner to another member and told my coach how incredibly amazing Suzie has made my workouts!
This was my first time going to Road Runner, and definitely not my last. Anytime I hear that someone needs new running shoes, I know where to send them! The customer service was top notch. The second I walked in, Drew came over to see how she could help me. After a gate analysis, and some other quick tests, as well as getting custom orthotics, she had me trying on a few different pairs of shoes. Within 15 minutes of being in the store I had brand new running shoes that I felt comfortable in, and I know they give me the support I need. Drew was very knowledgable, and answered all the questions I had. They also have an amazing return policy, so I know that if anything doesnt feel right when I start using the shoes I can bring them back in. I had a great experience, and if you are looking for some awesome running shoes, this is the place to go!
I received excellent customer service from Matias. He was attentive and knowledgeable and didn’t force products on me that I wasn’t comfortable purchasing. I will definitely go back for my next purchase. Thanks Road Runner for your assistance!!
Lekeisa was professional, knowledgeable, and thorough!Very impressive.
Jarrod was very knowledgeable about the shoes that is best for me and what is needed for a comfortable fit based on my foot analysis and the way I step. Ran this morning with the Brooks I purchased along with the personalized insoles measured for me. It was a great run . . One of the best.
I had a first great experience with a rep, very informative on the experience Road Runner Sports offer. It was great to find out about my arch and what shoe best fits me.Came back the 2nd time to purchase and Lekeisa was highly informative on shoes and offer great customer service bringing me differently options since I couldnt decide between Asics or Brooks.Got signed for VIP which instead of selling she educated me and her knowledge and customer service was the best. Ended buying 3 pair of shoes, and will be back to get one for cross training.Thank you for having amazing staff
I was greeted as soon as I walked in the door. She was very helpful, patient, and polite.
Had my Mom in town visiting & brought her into your Buckhead location. DJ was extremely patient with us as she tried a few different brands/models on for size. He was able to explain the advantages & disadvantages of each & never once seemed annoyed at our questions or requests. You have a good one in DJ so hang on to him!!!
I only make a couple of purchases a year from here but I always have a great experience. The staff is always friendly and helpful. If you are looking to go in for a full consultation they will give you their full attention. Because of this, you may have to be patient if they are working with other customers. Its definitely worth it. I purchased the VIP membership which gives you amazing benefits and keeps me coming back.
Great shopping experience. Chose shoes, checked inventory, reserved online, received confirmation, picked them up. Doesnt get any easier than that. In and out in less than 5 minutes. Friendly and knowledgeable staff.
Huge shout out to Gerrod and Johnathan at Atlanta road runner sport Atlanta for the best customer service! They both were the most kindest and attentive and knowledgeable fit experts ever! They recommend me to do the fit process and molded up customized insoles which have helped with my arch and heel pain! I work at a clinic 10 hours a day and the shoes (new balance 1080) they put me in have helped tremendously! They both need a raise! Seriously! I joined the rewards plus program which gives me so many benefits and it’s definitely worth it to join their program! Overall thank you for the one of kind experiences!
In January I brought my daughter (who lives in Atlanta) here to purchase running shoes and we were helped by Jarrod who provided excellent service. She has been very happy with her shoes. I just moved to Atlanta from Austin and have been needing new walking/running shoes, so one of the first trips I made was to Road Runner Sports. I was very blessed to see Jarrod again and knew right away I would be well taken care of. After evaluating my gate and explaining the details, he narrowed the choices to 3 likely candidates. The 1st pair I tried on hit the mark. The Ghost 13 by Brooks. They are simply amazing! I just finished a nice long walk and couldn’t be happier with them! Jarrod took all of the hassle out of the show buying process. He’s truly excellent at his profession!
Road Runner was recommended to me by my boss and co-workers because of the membership program. Upon arrival I was helped throughly and I hope this will become my new go-to sneaker store. I purchased insoles, socks and a pair of sneakers. Thanks.
The gentleman helping us (Mark) was friendly and attentive. He was very accommodating in helping us to make the right selections for what we needed. The store got very busy while we were there and he did his best to juggle all the customers and their competing needs. Great experience shopping here!
Thank you to Drew and Suzie for being so helpful and knowledgeable! I bought a pair of shoes I love, insoles, and socks and I have never been more comfortable while running. I will certainly be returning. As a new runner, they were able to give me expert advice on ways to improve!
Excellent Customer Service! I found some of the best running shoes ever. I am running farther without pain. First class experience. Shout out to Jerrad for making the experience great!
This is the best experience I have had at a shoe store ever. Learned way more then I ever wanted to learn about my own feet but after the scanning and analysis, wow I felt like I stepped into a cloud! The custom insoles aren’t cheap but to have shoes that perfectly fit your feet, it’s awesome. Drew was amazingly helpful and overall the staff was very welcoming. It made paying so much for the insoles worth it. Highly recommend!!!
My sales person was super helpful and very knowledgeable about the On Cloud shoes that I needed to replace. She was kind enough to show me the other colors on the website. She gave me a reason to keep my VIP membership! Thank you!
Ive been putting off getting fitted for shoes for a long time, and finally decided to just go. Could not have had a better experience at Road Runner. Suzie was incredibly helpful, friendly, professional, and efficient. I was treated so kindly and am very happy with my purchase. Highly, highly recommend!
This past weekend was my first time there, and I felt in love!!... took my friend yesterday and he felt the same way!! 😊The staff at this store is extremely friendly, professional and helpful. They take their time after the fit test to explain it, and, to show you the best shoes for your feet, based on your walking/running needs. I don’t think I can buy running shoes anywhere else! ❤️
I had the best experience at Road Runner Sports! Jonathan was the young man the assisted me throughout the entire process and offered unparalleled customer service! He is extremely knowledgeable and genuinely wants to help you find the perfect shoe that best fits your needs. He was also extremely patient when I kept changing my mind about what shoe I wanted. I highly recommend! They have high quality gear and the best customer service. Ask for Jonathan and Im sure he wont disappoint! :)
Hands down, best running shoe store in Atlanta. Every time I go in, the customer service is remarkable. Each encounter is so personalized and the fit method from the 3D scan to the custom insoles are amazing. Who can argue with a 90day trial period? I will continue to support this location. Go and check them out, you won’t be disappointed.
I came in pretty late on a week night and asked to try on a few pairs of running shoes. Unfortunately, they didnt have the discounted ones I found online in that particular store, but the associate was still very helpful, assisted me with trying on several pairs of shoes, and I ended up going home and ordering the pair I wanted online. I will probably go back when I need new shoes. The prices are pretty standard for nice running shoes, and the employees were helpful.
The shoes I wanted weren’t available in the store; therefore, the cashier ordered a pair online to be shipped to me. I was informed the tracking number would be emailed by the following day. I contacted the store four days later after not receiving a tracking number and was told they couldn’t tell me if my order had been shipped. I was told on two occasions I would receive a follow up call to no avail. It’s two days later and no return phone call. The employees treat customers well until there is an issue. I will never shop at Road Runner Sports again. I now have to request a refund and hope they comply as they only give store credits. Too bad as I was considering ordering two more pairs of sneakers. Customer no service should be their motto.Update: My shoes arrived today (7/3). The box was tattered but the shoes appear fine.
Very knowledgeable staff. The $20 vip was absolutely worth it. It almost paid for itself with 10% off and then I was able to exchange my shoes even after wearing them. Had I listened to the knowledgeable staff in the first place, that wouldn’t have been necessary! Lol. Great experience
Brenda was the absolute best! shes very well educated, patient, helpful, and WANTS to help you!! she helped me find my best shoes yet! 😍
I had a pretty bad experience back in 2016 or so. Someone from corporate personally came to the store to make sure I was taken care of and everything was reversed. The person who I had the bad experience with didn’t work there much longer. I have nothing but praises ever since then. Suzie, Tyler, and Gerrod all amazing. Shoes, socks, insoles, shorts, tops, nutrition, hydration, lights, vests - they have it all.
Jared did an excellent job fitting me with my own shoes, and later helped my sons as well. Jared is a wonderful employee, and all three of us have been pleased with our shoes. Thank you
I came to Road Runner Sports today to get some training shoes for the summer. I was instantly greeted by three rep at once as though they knew I was coming. Very Very friendly. They had an AWESOME tent event and very nice selection of new and pre-owned (gently tested as they said :) ). I only came to get a pair of shoes but left with two bundles of socks, nice shorts two pair of shoes. and a bra for my wife. The best thing was the great advice from Roberto and the super nice manager Suzie. I will be back for sure. Best running store in Atlanta...way better than the one down the street than no one spoke to me for 10 min while i waited to be helped. Keep us the good work.
Great selection and friendly service. VIP program is a great value.
Great experience with Lekeisha. She is always very helpful and a joy to work with when I come in to buy new running shoes. Thanks
Last year I could not run a mile. My non-athletic self walked into Road Runner Sports, since it was time for running shoes. All the employees I interacted with were patient and informative, especially one I think named Christa. I got individualized, perfect fit, running shoes for my feet. Now I can run a 5K!
Drew was very helpful to me!!! I had purchased some shoes which were a little to big for me and she went to another store to pick up the size that Ineeded—- Very impressive!!! I love the Customer Service ! Thanks so much Drew!!!!
Susie was so helpful! She answered all the questions we had about shoes and custom insoles and we left very happy with the products she helped us choose.
Just had the privilege of getting some new shoes and workout gear from Road Runner Sports in Buckhead. Tyler was incredibly knowledgeable, smart, and stayed past closing hours to make sure we selected the perfect pair of shoes. While the inventory was great, it was the kindness of our incredible salesman that made the experience so special. I highly recommend this store.
Great customer service and prices! I love the VIP plan. Very knowledgeable sales staff to assist with running advice and related issues.
Suzie and Jarrod showed my husband and I an exceptional experience at Road Runner Sports! We visited two running stores before heading to Road Runner and ending up being able to get everything we needed with Suzie and Jarrod’s help! We came toward closing but we didn’t even know because they acted more than happy to help us AND didn’t rush us. We had a very enjoyable experience and WILL be going back to give Suzie and Jarrod our business!!! Thanks again!!
After having problems with my ankle, my physical therapist recommended I get tested and go to Roadrunner to see which shoes would fit the shape of my feet and the way I walk/run.I had the pleasure of meeting Jarrod H at Roadrunner after work, and he took me through my first real foot test including filming me running and testing all dimensions of my feet. After patiently going through and explaining all the results, he recommended that I should look at custom insoles before I invest in totally new shoes!He was absolutely right, the insoles themselves were so supportive and took all ankle pains away when I walk/run. However, Jarrod also ran through 8 different brands of shoes that were most supportive for my feet and waking/running type. I ended up with new workout shoes (Nike Merlin), running shoes (HOKAS), and Roadrunner insoles that have CHANGED MY LIFE forever. All my ankle problems are gone, I no longer have sharp pains occur when I workout/walk/run, and my health and attitude are at an all time high.Invest in your feet because your life can change with the perfect shoe/insole for your body type. I’m blown away and so appreciative, and I am now an official Roadrunner member because of this experience.Thank you Jarrod H for your patient, polite, and light-hearted dedication (of an hour of your time) to run me through all these tests, pairs of shoes, insoles that have truly changed my life for the better. This experience warrants 6/5 stars-John
Reading the rest of these reviews kind of bums me out as I didn’t have the best or most helpful experience in this location. It was my first time visiting a road runner store, I went in about 45 minutes before they closed and I felt like the associate there didn’t want to spend that much time with me and was kind of standoffish. They didn’t have what I was looking for which is totally fine. I asked for an alternative style in my size and the associate returned to tell me they were also out of that style. Wasn’t very engaged with me, and didn’t make any other suggestions at all nor offer to check another store’s inventory. I will try another location for my next visit.
They should say they close at 6:30 and not 7:00. I walked in at 6:15 and the sales person told me they were closing soon and it wasn’t enough time to get fitted. It was pretty clear his attention was more focused on closing the store.He was clearly in a rush to get out, which is a shame because I was going to buy probably 2 pairs of shoes.
Do not agree to their membership. They auto charge you and will not allow you to cancel. They won’t help you at the store with it, they won’t cancel over email, and I have spent hours waiting on their -800 number and nobody will pick up. Awful.-update: despite what they wrote below, which took a huge amount of complaining to actually get as a response, they STILL charged my account without approval. Never dealt with this kind of BS before.
I visited the store a number of months ago and had an employee be very short, as well as rude, with me. I came and tried using the store again because I love the Tempe, AZ location so much. Roberto was phenomenal, icredibly knowledgeable and friendly. I will absolutely visit again and buy more shoes.The VIP benefits are pretty killer as well.
Krista was fantastic! I limped into Road Runner Sports with back pain and walked out in new shoes feeling better! They test your walk and map your feet to recommend the shoes that will best fit your needs. I bought special insoles that were custom molded to my feet and they have made a tremendous difference! Krista was patient, pleasant, and so incredibly helpful. I am a customer for life! Thanks Krista and Road Runner Sports!
Another great buying experience at Road Runner, thanks
I came in not knowing anything about what my feet needed as a runner, and they totally help you out and show you what works for you. Roberto specifically was THE BEST!!! He was super enthusiastic and really cared and listened. He explained everything every step of the way.Better yet, he was super conscious about what would save you money. He also told us to be sure to come back if things didn’t work (like the inserts and if socks got holes in them) and we could return/exchange/get refunded. Highly recommend this place, and get Roberto to help you!!! (and no discounts given for this review, I truly just had an amazing experience)
Very uncomfortable sales staff. The lady who helped me was downright condescending. Ive been running for over 15 years and know very well what works for me, yet she seemed to think I was doing it all wrong, which included needing to wear more expensive socks.The only reason I went here was because I called ahead to check the price of a shoe I already knew I wanted. It turned out the price they gave me was only for members of a fee-based membership club they push on you very heavily. I ended up leaving the shoes on the counter and walking out after the cashier basically said, oh well, that was the wrong price you were told.I guess they are commission-based, which made for a very uncomfortable experience.
I purchased a $175 pair of asics running shoes here in January 2017. I went into the store in January and had my size and width measured with their computer program and the staff recommended these shoes and size. I didnt use them very much, mainly indoors. Theyve started tearing on the lateral inseams on both shoes. Ive never had a pair of running shoes break down like this. I brought the shoes in today to try to exchange them because theyre obviously defective. The staff told me that I had the wrong size for my foot even though they had measured it. They said my foot was too wide for the shoe. And then went on to say that asics is now making a more narrow shoe and sometimes they see this tearing on the lateral seems. They also said that since its outside of the 90 day window they cant exchange them out. They did not try to offer me any type of compensation or exchange. They basically said tough luck. Very poor customer service. Im sure if I wouldve gone to Dicks Sporting Goods or another larger department store they would have quickly exchanged them out. I know that shoe manufacturers will exchange defective shoes if they have greater than 50% tread remaining and these clearly do. I would not recommend this business for your sporting goods needs.
Awesome! Kelsee (sorry if Im getting her name wrong Im horrible with names!) did an awesome job picking out shoes for me that are a good size and fit all the criteria. I told her shoes had to be black or dark only as an afterought after she picked some out for me and she quickly helped me find a pair that works! After trying on a few shoes I truly feel the shoes I got are great fit. She explained everything well and told me about the VIP program which I didnt really need cause I wasnt planning to be back in a while. Likely to come back when I do need shoes again
This place is the best!!! They seriously go all out to make sure you’re getting the right shoe to fit your foot perfectly! This is my new running-place, came in with an ankle that needed extra support and they helped me perfectly.
We have been here twice, and they staff have always been helpful. The only reason they dont exactly get 5 stars is they do try to sell very hard, I get that, its premium gear and they get sales bonus goals....but they dont exactly tell you the prices upfront. I know this is in a higher class area of town, but do tell your patrons the prices before basically providing the service (custom molded insoles).
I’m buying shoes for me and my family for years here. We are runners.My daughters Brooks broke after 6 months...No return, no store credit, nothing.Why am I paying retail? I’ll go online from now on.Welcome to the slow and painful death of retail.
Stopped in to try on some shoes for arch support. One of the staff members was extremely rude and condescending. I genuinely needed some advice for what type of shoe I should purchase and was overwhelmed with him suggesting an insert (which I did not want) and continued to ramble on about how their company was a private running company and getting a membership would be best. In addition, after telling him I was looking for both running and cross training shoes combined, he kept insisting that I only needed cross training shoes. On top of it all the attitude and tone of the conversation was enough to make me immediately leave the store. Will not be returning and will warn anyone who does. If you like bougie running stores with uppety staff, this is your spot.
Road Runner’s service is always exceptional!
Went in search of new soles and shoes and left extremely satisfied. Brenda was extremely helpful and provided great customer service. My feet no longer hurt while being at work. Thank you Road Runner!
Great personal service. Several people in the store so sales people very busy….only complaint was inventory..not sales person’s fault.
Great experience, knowledgeable sales people.
Always excellent knowledgeable service and competitive pricing.
Love this store – they helped my son find the perfect shoe and custom-made insert. This helped so much and if we hadn’t gone he might have done some damage. Thank you guys so much!
Great selection. Very knowledgeable salesperson. Excellent experience. Highly recommend.
Great selection and super helpful staff.
I didnt feel pressured into buying anything. Their attitude was to show me, and to give me all of the information that I needed. They were extremely polite, extremely friendly. Yesterday I went jogging for the first time in months because my foot used to hurt so bad.
Best running 🏃🏾♂️ shoe store and great fitting on treadmill 👌
I Drove 30 mins to exchange an online purchase. The call center customer service rep said this was the easiest way to do it because I had a physical store near me. Upon entering, I was told that I had to leave unless I was wearing a mask. The call center rep did not say that it was mandatory to wear a mask at their physical location, its also not posted on the main website or on the Buckhead google page. I Asked the sales staff how was I supposed to prepare if its not posted on their website? They told me that the sign was posted on the front door. They said that I should assume that a mask is mandatory for their safety. They also said that I should have checked Instagram. I asked if they had a mask I could wear and they said no. They told me that I could wrap a t-shirt around my face if I had one in the car. So I wrapped my daughters blanket around my face to process the exchange. As the blanket started to fall from my face, I was told that my face had to be covered to be in the store. Disappointing corporate roll out of new policies and disappointing customer service.
Mark was super helpful and friendly. I love coming here to get my new running gear.
Great customer service by staff. Large selection of shoes and products. I will go back.
Great customer service from Kristen, she is very good, extremely professional, great attitude toward all customers not only me.Kristen is an asset for your company, someone like her should run the store as a manager not only a salesperson.
Extremely knowledgeable and helpful. Took the time to listen to my preferences as well as suggesting others to try.
Their expert knowledge and large inventory, helped me to find the right shoes and insoles for the perfect fit.
Wonderful store in Buckhead. They care about getting you in the right shoe. Become a VIP member. It is totally worth it.
Avoid like the plague.At one time this was a solid store. Alas those days are gone. Sales staff are not knowledgeable. Lack of stock. Why wait a week to get shoes by ordering here. You can’t make a single purchase without the sales staff pushing their extras program. No thanks.
I would not waste my time with this store. Low inventory and lack of knowledge of the product. Big Peach or West Stride have more qualified sales associates.
Attentiveness, knowledgeable and customer service.
Great experience, knowledgeable employees, and I would refer anyone to shop here.
I just love this store. I come here for all my running needs. The staff is friendly and has so much knowledge. They go above and beyond to make your experience great!
There systems were down while I was there today but I spent about 15 minutes talking with them about the process. Very friendly and knowledgeable folks. Ill be heading back in the coming days to get the right shoes!!
Ive been a VIP member for years and if running is as big a part of your routine as mine, you need to try this place. Susie and the staff are not going to let you leave without the perfect fitting shoe!
Very nice staff, my brooks are the most comfortable running shoe I have ever worn.
As always, am excellent experience.
Malik was amazing and extremely helpful.
Always great customer service great customer care
So stressful - music blasting (it was a special day) and they make you do this super excessive Shoe Dog thing, that at the end theyre like and thats 70 extra. No. Employees seem super pressured to be bubbly and they ring a bell and everyone *woops* every single time someone joins VIP. Made it a horrible buying experience. Kendra was nice though.
This is the only place I will buy my shoes. Suzy and Mark were solidly helpful!!
This stores great! I love their selection of Adidas Ultraboosts. Their VIP rewards systems great you save so much on shoes!
This is a really fantastic placeKnowledgeable folks, friendly staff, wide selection, great rewards program… fantastic experience
Road Runner never fails - kind, knowledgeable sales team, great value, and quality products.
Great store get all my kids running shoes here ! Always have the right sizes and matches Amazon price if lower ! Love these guys!
Amazing service 10/10Shoutout to DrewWould highly recommend coming here to get fitted
Very knowledgeable and attentive staff.
Why are the salespeople rude when you do not choose to purchase VIP club membership?
Lekeisa was very helpful and answered all my questions explanning differences in brands.
Very knowledgeable staff.
Great service- quickly found the right running shoe and was in abs out in 15 minutes!
Great customer service to make sure I bought the correct shoe and size.
The RRS store is always always helpful and knowledgeable about their products.Great store and staff!
Great store and friendly attentive staff! Be sure to try out Shoe Dog or their 90 day wear em Love em program.
Excellent service! Very thorough and patient!!
Everyone was very attentive and reduce the time you had to wait. Great service!
Very knowledgeable, good selection, worthwhile VIP program
Quick and efficient measurements and great selection and recommendations. Professional and courtesy service. Thanks much
That was the best shopping experience for shoes that Ive ever had! Definitely will go back, thanks Jarrod!
Great service! I love the Vip membership
Their shoe knowledge is great and the technologie they have for finding the right shoe for you is great
The staff was extremely helpful and I was able to get a good pair of shoes that are fit for me.
Awesome customer service and knowledgeable of products and performance!!!
Really helpful. I had some pain while running and the personalized insoles/ shoes recommended here are helping already
Great service, very knowledgable. Will be shopping here again, for sure
Great help. Quick service. Will be a regular customer from now on.
Super nice and helpful!!!
Great experience! The staff is patient and extremely helpful
Good service. Shoes to expensive. Didnt make a difference for me. Traffic around there is horrible.
Incredible service. They understand runners and their fussy feet!
Great staff and customer service! I love the new shoes. Thanks guys.
The best store ever. Having a great time at ladies night out in Buckhead store. #roadrunnersports #brooksrunning
Very helpful people, great selection. Recommend over any Big Peach store
Jonathan was awesome! Great shoe fitting experience!
Suzie did a great job with fitting me with a great pair of Hokas
Great Experience, SUSIE, was the Best, She hooked me up, wit the Shoes I needed
Great running store, with top notch customer service snd selection.
Excellent service and knowledge from staff.
Very knowledgeable and helpful sales associates!
Great service & perfect fit! Thank you.
Always a great experience at Roadrunner!!
Great store for all your running needs. Suzie is the best!!
Great service and expertise. Thanks Jarrod!
Outstanding customer service, very professional and knowledgeable
Great customer service. Associates are very knowledgeable.
Knowledgeable helpful staff with great attitudes!
Great selection. Knowledgeable staff.
Great experience, staff was kind and energetic!!!
Great guidance on right running shoes!
Super knowledgeable and friendly staff
Great experience very knowledgeable staff
Quick, easy, pleasant and dependable.
Awesome event at Roadrunner Sports! Girls Night Out!
Great customer service!
My favorite running shoe store!
Good Customer service. wish the store was larger
Great service from start to finish
Friendly and knowledgeable staff.
Fast and friendly service
Best place for running shoes in Atlanta
WONDERFUL, INFORMATIVE, PLEASANT, PAINLESS as always
Excellent Service!
Good service
Great Deals with the items.
Great staff, expert advice!
Best in town!!
Worst shopping center ever
Very helpful staff
Ask for jarrod!
Situation Resolved
My son in law suggested I visit the road runner sports store…I hesitated and decided check it out…I was amazed and overly appreciative for the level of professionalism, work ethic and customer services Ms. Jillian displayed…I am a life customer…. Thank you.
Store personnel really helpful, knowledgeable and friendly!
Jarred is wonderful; knowledgeable, helpful, & patient!
Total reviews rating 4.7
190 Reviews for Road Runner Sports 2023:
Review №1
2022-02-26This is the only place I go for athletic shoes. Having completely worn out my most recent pair, I needed something stable that would also accommodate my high arches. I went straight for the latest Brooks Ghost, my go-to running shoe for the chick who doesnt run but walks a whole lot. Jarrod saw me looking, and talked with me about my daily fitness regimen and noted my high arches. He recommended a different shoe I would not normally have considered, and when I tried them on, my feet felt like theyd been wrapped in a warm embrace. I appreciated the time Jarrod took to really listen, and he didnt once judge me for shopping in a running store even though Im not a runner.There are only a handful of things worth spending a lot of money on. My feet are at the top of that list. I buy a lot of things online, simply for the convenience, but I encourage you to visit this store in person and let them help you help your feet.(Also, I felt safe here--there is a mask policy and I saw different staff members courteously enforce it)
Review №2
2022-02-26I had a great experience buying running shoes. I would even say the best experience I have ever had buying shoes, and more importantly, the shoes that I received help picking out have the best feel out of all my running shoes. Xavier helped me and he did a outstanding job. I tried on and tested 7 pairs to find the shoes that worked best for me. Xavier suggested the custom fit insoles and he cut them to fit perfectly. The insoles are totally worth it and I will definitely be buying my running shoes and gear from Road Runner from now on. No other shop has a good selection of 14 wide to try on. Usually they have none and I have to order online and hope they work out. Thank you Xavier for your help and great service!!
Review №3
2022-04-27I had a really wonderful experience at Road Runner Sports! I’ve had reoccurring feet problems from running and their team worked with me to find the right fit and created a custom insole for my shoes. As well as ordering a shoe I love. My first run on my insoles was life changing! Highly recommend!
Review №4
2022-03-13Loved my experience! I needed a new pair of running shoes and they took me through a process where they did a 3D scan of my foot and analyzed my gate on a treadmill. It made me feel super confident that I was getting the best pair for me (vs blindly ordering online like I did in the past). Super friendly and answered all my million questions!!
Review №5
2022-04-08Road Runner consistently has excellent customer service, even when they are extremely busy. Jared was professional, helpful and kind. The in-person experience at this store beats ordering online hands down. Keep up the great work!
Review №6
2022-03-08My son and I had an amazing experience shopping for his running spikes at Road Runner Sports. Our sales rep, Mark, was attentive to our needs and spent time getting us the right solutions despite us arriving near closing. We appreciate the wide selection of products and the available tools to ensure that my son has a good running experience. Thank you Road Runner Sports.
Review №7
2022-05-03Friendly store and the sales associate was great to work with getting a new pair of running shoes. I’ll be back.I will say, their website listed the store having new versions of a particular brand of show they had not yet received. Like to see the website be accurate.
Review №8
2022-07-03I called to check if they had a shoe brand and style in stock and they also had my size. I requested them to set it aside and that I would come in to try them on and buy them the same day. I got in there and got out in less than 15 min. Great service. I wore my new HOKA Bondi 7s out of the store. They feel great. Just glad I found this store here as I moved from out of state. I only get shoes from Road Runner stores
Review №9
2022-07-30Great experience - love that I can try my shoes out for 90 days as a VIP member and exchange them if they don’t work out for me. Helpful but not pushy store associates. Where I always go for my sneaks!
Review №10
2022-06-20I ordered shoes on JUNE 2ND 2022, Im writing this review on JUNE 20TH 2022. My shoes are still not here, nor do I have a tracking number or ANY type of confirmations....I have beenapologized to countless times but truly doesnt matter at this point…I just simply want my shoes. The only thing that has been done otherwise is that I will receive expedited shipping on mynext purchase LOL. What a joke. Please steer clear and do not waste your time. I would never ever recommend this company to anyone I know.