Roswell Auto Import Inc in Austell
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Austell, Cobb County, Georgia, US
Site: http://www.roswellautoimports.com/
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:Closed
I was looking for over a month for a Honda CRV and had been all over Atlanta. It was great to finally find one that had no major issues, and was a clear value. Woodson took the time to explain the value of the car and to be honest about any reluctance previous costumers had about the carfax report. I know I was a tough costumer because I had done my research and asked a lot of questions. They worked with me on price and we worked out a fair trade in value for my Honda civic. Angela was very pleasant and helpful in explaining all the paperwork and even though negotiating over price can be tense, the owner was really funny and made the process less nerve racking. I think we both walked away feeling like we got a good deal. I would recommend others looking for quality used cars to stop in and see these folks.
Hey Guys I just want to be a little honest here about MY experience with the company. I recently purchased a car from these guys and i honestly recommend you not getting any vehicle from them. If you purchase PLEASE PLEASE GO GET YOUR CAR CHECK FIRST BEFORE PURCHASING.I purchased the car and not only WERE ALL MY TIRES different size my engine blew after driving for only two days. Even though they agreed to fixed tne car for free they kept lying about when it would be ready. Then finally they tell me to come pick up my car but when i get there I was told by Muhammad (the same person that told me to come the day before) that my car now had a transmission problem after they just fixed the egnine.( One thing about it theyre Mechanic has no number or name and you arent allowed to speak with them whoever is their will. ) After they giving me the bad news they tried giving me a loaner car. The loan car had NO TAGS, NO REGISTRATION, CAR MADE NOISE WHEN USED HEAT, HAD TO HOLD THE WINDOW BUTTONS MANUALLY SO THE WINDOW WONT ROLL UP AND DOWN BY THEMSELVES, KID STICKERS ON THE WINDOW IN THE BACKSEAT AND THE SUNROOF WOULDNT CLOSE. I immediately asked for my money back at the chubby one yelled at me and told me no i will wait until my car is finished . after going back with1 everyone on the phone. (Expect Woodson) i came back up their and forced them to give me my money before i gave the keys to the loaner back to him. I also told every customer i saw what happened to my car.These people do bad business and thought they could pull one over on me because im a young woman but i know my rights. According to the lemon laws in geogia he had to fix my car if it was within a week and on top of that they offer 3 month warranty and i only had the car for two day. (They also tried to get out ofq fixing the car)I am highly disappointed because ive known these people for years and theyve seen me come with my own car. I decided to try them out based on the relationship and nothing else but they proved to me trust NOBODY with your money and do your own due deligence when others will not.
I purchased a 2010 Hyundai Elantra back in February, and it was my first car purchase ever. Ramin and everyone at this company has gone out of their way to make this the easiest, most convenient and most cost efficient way for me to get a car that I absolutely love. I have experienced 0 problems with the car or in dealing with anyone from here. I have recommended this place to a few friends of mine and will absolutely continue to do so! Thank you so much for everything you guys have done for me, I really appreciate it!
Please please please be aware of this company. They sale cars that will break down on you in a heart beat. I just got a car from them Saturday 12/19/15 and the motor went out on me Sunday 12/20/15. They wanted me to pay for it to be towed to there mechanic were they told him to just quiet the motor down to where I couldnt hear it so the can pass the emission. But the mechanic was so nice that he told me what they wanted him to do, and how he told them the car needs a new motor.. So we go back to this dealer to get my deposit back and he had this uncle Tom dude Woody call the cops on me and this uncle Tom dude tell dispatch that I was being rowdy, etc. So the cops came and ask the owner to give me my deposit back and he said no and that he was gonna fix the car and give it back to me in two weeks. Now we all know they just gonna jack that car up and pay someone to pass the emission.. But please yall dont buy a car from them please. And for the dude Woody its all good. And Muhammad is just a straight liar. Please if you want a car and deal with someone straight forward go to Auto Mania in Mableton please I urge you dont waste your money or time with Roswell Auto Import on Austell Road.
This place has the worst customer service ever came into this place today to buy my fiancé a BMW , I wanted to sit with the manager to have a conversation with him about seeing he can do for me to buy this car. The pig came out the office did not have the decency or the respect to introduce himself to me or to shake my head like a man! Plain and simple he told me and my fiancé what you see is what you get! I’ve been in sales for over 25 years I’ve never spoken to any customer like that! Now trust me I’m not one of those guys who thinks the customer is always right because trust me no one is always right. I came into this place to purchase a car full cash no cards no credit full cash! But the respect that I got from this place was disgusting! If your looking for used car new car any car the best advice I can give anyone is to not give your money to this company here!
Looked for some time for a navigator. Saw ad for vehicle at Roswell Auto Imports. Drove to Austell from North Ala to check out the vehicle. Navigator was exactly as represented in the ad. Roswell folks worked with me to buy the car within my requirements. Great folks and quality vehicles. Well worth the drive
Love this place !!! They treated me so kindly and worked with me!! Ramin Was so helpful and was so nice and understood my situation !!!Definitely am pleased and happy!! I am used to buying my cars from the dealership but this was definaltely a nice car buying experience from a buy here pay here!!! I purchased a 2012 Nissan Versa with low mileage!!! Thank you Roswell Auto Imports!!!😊😊😊
Came here for my first auto buying experience and what I thought was going to be a nightmare couldnt have gone better! The staff was incredibly professional and took the time to help me. I didnt feel rushed or confused. I would highly recommend this place to all my friends. Infact I already have! Ask for Arya, he really helped and made sure I left with no questions just an awesome car!! Thank you Roswell Auto Imports!
Roswell Auto imports, was really helpful in helping find a good deal on my Toyota Camry. On 12/31/15, I walked in the dealership and the sales man Woodson, was very nice and helped me find the perfect car. He took the time to explain the process, and answered all my questions. If you ever visit Roswell auto imports ask for Woodson. He is definitely one of the best sales man, Ive ever met. Overall, I had a great experience at this dealership, and they will for sure get my business in the future.
Most Horrible Experience of Car Buying!!!! I purchased a 2013 Nissan Sentra SV from Roswell Auto Imports, Marietta, GA on the 3rd of June 2017. We got the vehicle checked by a local shop of an auto repair chain. On the outside, diagnostics seemed fine. We test drove it and finalized the deal with the manager thinking that even if the vehicle is sold as is, it looks fine and we were sure it would still meet the minimum criteria of being “safe to drive on the road”. This is a responsibility of the dealership (being confirmed by multiple dealerships) to ensure this minimum safety requirement is met when he gets the car from a bank/auction. After driving few hundred miles (Atlanta to Knoxville), the car started making extreme squeaking noise from the back and we had to replace both the rear drum brakes and shoes and also fixed the alignment in a reputed mechanic shop. We accepted all these problems considering the car was sold as is. On June 20, 2017, two weeks after purchase, the car wouldnt speed up on the road and started jerking. We took the car to a local Nissan Dealership in Knoxville. They mentioned that the CVT had been extensively worked on before being handed over to us. The Nissan dealership also noted evidence of CVT removal having been done on the car. The axle in the car was found to be improper/incorrect; it was a smaller part that does not fit in a Nissan Sentra. This is completely unethical and unjustified on part of the dealership to have sold this car without informing us that the axle in the car was wrong. “The pre- purchase car check-up” was not able to pick it up until we fixed the alignment and the mis-fitting axle came off. The incorrect passenger axle pulled out of transmission on the road and all the transmission fluid ran out making the transmission unusable. This is a life-threatening situation that could have gotten us in a major accident or near dead experience if we were on highway speed on any interstate. Now the car would not move until we fix the axle and the transmission. This is beyond as is and threatens the safety of the driver and passengers. This was something that was intrinsically very wrong with the car that the Roswell dealership should have known and informed us about. The Nissan dealership was kind enough and extremely cooperative to give us in writing that the part inserted in the car was wrong. The car is not even worth half the money I paid the dealer. Even when we accepted all of this and chose to come to a negotiation or some sort of a discussion over the phone with the dealer, I was appalled at how they behaved in the most non cooperative and disrespectful way one can imagine. Let alone a replacement or a refund, we were only kept at the mercy of the sales people and could not even talk to the manager over the phone. The whole situation has left me horrified.
RUN RUN RUN!!! Very dishonest. Told me they would fix the oil leak if i brought the car in after I purchased it. Brought it back, had their mechanic look at it, he pretended he fixed the issue, car still was leaking oil and they then refused to do anything. I asked them to honor their promised they refused and stole the car back after 3 weeks.
Sale staff was super nice, moe helped me pick out my BMW, arya explained to me how the BHPH worked and they were flexible with my payments so it would work with my pay schedule. no credit check so there was no inquiry on my credit report over all good experience, would shop there again if i needed to buy another car.
I LOVE LOVE LOVE all three of these guys!! Ok let me start by saying I was adamant about not going to a lying over charging extra fees paying hustling raggedy used car dealer ship. So I had been looking for two months and burnt out and tired of the lying military hustling craigslist folks. Paying to have cars inspected when these people knew there cars were trash. Or the men getting me there then getting mad with me because I want to have the car inspected. The Sequoia was the car I wanted from the start but I could not find one with low miles in the price that I could afford. Then Saturday my 17 yrs daughter came in and decided to help me and in 10 min on a iphone app found these FOLKS!! ROSWELL AUTO IMPORTS. Got it inspected at Pep Boys down the road by a master mac. NO issues..check... Priced at a Fair price..check check...I haggled and won so it came down some more CHECK CHECK CHECK...and me and the owner was able to work out a special warranty. I gave him his cash and he gave me my car. Oh one other great service they have there in the office is this insurance quote machine is great their rates were better than my now old company by 40.00 a month. So by the time I could make it to the first light I had full coverage. Babie bie!!!! Truly a ONE STOP SHOP!!! Wooden, Mohammed and the other gentelmen I can not remember his name I believe he is the owner. He looks mean but is the sweetest. He also gave me some gas when I told him there was none in there.
If I could give more stars, I would! I have gotten 2 SUVs from Roswell Auto Imports. The staff is very kind and understanding. Woodson has been a major help and I would recommend Roswell Auto Imports to anyone looking for friendly service and nice vehicles at a very good price.
Arrogant, disrespectful management and challenged us to go to court after selling a 2013 Nissan Sentra which is piece of junk. Had near death experience cause the axle came off from the transmission while driving on road and car went dead.Unethical, immoral and should be illegal to sale such cars even under as is clause. Be very careful if doing business with this guys as we checked carfax and took to mechanic before purchase but was still duped. His Cars may have hidden problems which can be ONLY UNCOVERED THROUGH DRIVING FOR FEW HUNDRED MILES OR VERY THOROUGH CAR INSPECTIONS.
Bought a 2007 mini cooper from this place and before the title came in the mail, the car needed over 2000 dollars in repair. The timing chain and a few other things need to be fixed. When I contacted them, they told me it is nothing they can do about it. Please do not go there. I paid cash 6000 dollars for that car.
We bought a truck from them and were told we had a 24 hr warranty and if anything major meaning engine or transmission failure, they would fix it or give us another vehicle. Well the truck drove fine all the way home ( which is 200 miles) but the next day the transmission went out. When my husband contacted the car dealer he basically said it was very unfortunate for us. He first suggested we bring the truck back to him and he would look at it and determine if he could fix it. Then he contacted us back and said he would furnish a transmission but we would have to pay him to put it in (meaning $1200 more) but we would have to bring it to him at our expense( again we live 200 miles away). then he called back and stated that he didnt think he would be able to fix the transmission because it would be too difficult for him by it being 4x4 so he said there wasnt anything he could do for us. It makes us wonder if they knew of these problems and doctored them in order to make a quick buck. We are a family on a very tight budget and were in dire need of a vehicle so we used our income tax to purchase this truck. Now it will sit in our yard undrivable until we can save up the $2000 to have a new transmission put in. So if you are looking to buy a car from these people, BE AWARE that they do not stand by their word and you too will be VERY UNFORTUNATE in your car purchase.
Total reviews rating 3.9
70 Reviews for Roswell Auto Import Inc 2023:
Review №1
2022-03-29My experience at Roswell Auto Import was easy and fast. I saw a vehicle online with low miles and super clean. I popped in for a test drive and purchased it a week later. The terms were easy and flexible and the paperwork didn’t take all day. I was in and out in 30 minutes. Thanks Sammy for your customer service and patience with my truck purchase! It was hassle free, I didn’t feel pressured to make a purchase and I was able to ask questions without feeling like I was annoying .
Review №2
2022-04-26Fantastic experience!! Sammy was incredible. He worked with me over the course of a WEEK while I had the car I wanted checked an re-checked. He was very patient and explained everything to me. The purchase was seamless and I am loving my new ride!! Please give them a visit and check out their inventory. For my next vehicle, I will be back!!
Review №3
2022-03-03Love this wonderful car dealership!!! Sammy was the best !! I was in and out!! They worked with my credit and got me a beautiful Lexus with a low down payment!! Monthly payments I can afford!!! Go see Sammy at Roswell auto ❣️They really care!! Very friendly family atmosphere 👌🏾😘
Review №4
2022-07-05This place is trash they take advantage of people by taking their down payments and they dont even apply it to the cost of the car they take the money for themselves saying its for the bank when there is no bank. Then refuse to fix the car if there is something wrong saying they will add the cost to fix it onto the loan. They lie and wont even put it in writing saying they will keep their word. please be aware of them because the money you spend here you can go get a brand new car with bad credit. If I could give this place no stars I definitely would. They will even argue with you and act like you dont know what youre talking about. Dont buy a car here go someplace else these people need to be shut down for what they are doing.
Review №5
2022-03-14DO NOT BUY FROM THIS DEALERSHIP, I REPEAT DO NOT BUY FROM THIS DEALERSHIP. YOURE WARNED!!!!!!!!We bought a car from this dealership, We initially requested that we pay half the price, test drive the car for couple of days then make full payment, but they refused due to trust issue which is understandable. so we had to pay($11k) before taking the car home. I drove the car to work the next morning, realised the break wasnt working like the day before, had to hit the breaks 10 seconds before i get to a traffic stop. I finally got to work parked the car, looked behind me and found out there were dark smoke everywhere from the exhaust. I also found out that some parts were hanging, its like everything on the car was glued. I took the car back 8 hours later after work and they told us they cant take the car back or refund our money because the car was sold AS-IS.Dear Roswell Auto Imports, you assured us that the car we purchased had no problems whatsoever so we trusted you.If we wanted a Junk car, we would have purchased one from Copart. See you in Court soon.
Review №6
2022-06-01I have had notihing but the best car buying experience with Sammy. He was very friendly, knowledgeable & patience. Ive had my car for 3wks and even tho I have an extended warranty I have been able to go back to Sammy and have the problems rectified. Sammy I appreciate you & Roswell dearly for taking care of me with my car buying experience. If your looking for a good experience & not spendingg alllllllllllll day @ the dealership I advise you to check out Rosewell Auto Imports and ask for Sammy(Ajil). YOU WILL NOT REGRET IT NOR WILL YOU BE DISAPPOINTED!!!!!!!!!!!!!!!!!
Review №7
2022-03-25Great place, excellent customer service, beautiful quality cars. Go see Sammy he has options for ALL types of credit and will treat you like family.
Review №8
2022-06-17Best sales man Sammy! And the financial department Ahmad and Dayri are the best as well in love with my car!!! Looking for a car go here you will not leave disappointed
Review №9
2022-04-27Bad cars i repeat do not get a car from here they a scaming people my car started over heating and i only had it for 1 week on god
Review №10
2020-09-11I recently bought a Dodge Charger 2013 from here about 2 months ago and I was very excited about getting my first car. The process was easy and simple and I drove it around for about a month until I received a call from one of the workers tayyab, saying that there was mileage discrepancy on the car and that it needed to be returned ASAP. So, I drove with my mom and my brother back to the dealership to give the car back and he told me that the car was going to go back to the auction that they bought it from. Comes to find out they couldn’t find a bank to finance me so they lied to me by saying the miles were rolled back. My mom called the bank that was “financing” me and the bank didn’t even have me in the system. The craziest thing is I drove the car from 85k miles to 87 and they put the car back on the website after they said they were taking it back to the auction. The mileage was back down to 84,567 and also a classmate bought the car from them and it broke down on him not even month later. Very unprofessional and some liars if anybody sees this just be mindful that it could happen to you.