Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Food court on 4/29...NO fountain drinks available, clerk had the personality of a machine...ZERO people skills, negative attitude. Unable to order a combo because of this and not offered a bottled drink as a substitute or as a suggestion! Many customers turned away as a result...get a clue SAMS club!
I bought a membership online and when I actually got to the Valdosta sams club, they were out of cards the customer service representative was rude. The cashier at the food court was also rude and yelling at people. I was very disappointed in the whole place
Everything I looked for, I found. Saved a load of money 💰 beautiful, clean, organized, well stocked. Fantastic !!! The amazing aroma of freshly baked items wafted through the store drawing you to paruse everything available. What a joy 😊. The fragrance counter saves you at least 1/3 of the price off when you buy. Youll find fragrances at the fine jewelry counter. Thats a great area to shop at as well. Beautification pieces .
Big volume at good prices. Meat selection is incredible. Also went in to buy a trampoline and got great customer service from team members inside the store however waited like 15 minutes for someone to help me load in the parking lot. Nobody ever showed up loaded it myself
Very few shoppers and easy to get around in an electric cart. Produce and dairy limited due to reorganizing and moving around.clerks complained about being short staffed. Very unfriendly atmosphere. Girl checking out at door playing on phone. Bad experience.
Unparalleled disorder. Items stored in the wrong areas. Impossible to find what youre looking for. Grills in the pet food aisle. Pillows in the detergent aisle. Soaps and shampoos in the furniture aisle. Its like they just find a empty shelf and put stuff there whether it fits the aisle description or not. No kind of order or organization to many things. Do better!
I love our Sams club. If i did not have the scan and go app i would hate sams club and not be a member. I gave it 4/5 because it seems the cafe there is always missing something, something broken, and never get the full desired service at the cafe.
Linda was exceptionally helpful! Traveling thru Georgia on our way home, we had misplaced our Sams card. Linda was patient and kind and professional. She (and a random patron) made it all work out, and my anxiety was quickly relieved. Thank you again so very much for all your help!!
High prices and poor selection. Very few organic/healthy products. No organic bagged coffee, no Wild Roots chips, no raw cheese, or sprouted oats. Worst Sam’s we’ve shopped at. Disappointed.
Inspite of the fact that this place is always crowded, you can flow thru pretty easy. I have always found what I needed in stock. There are plenty of check out stations. You can get in and out
I loved ordering online and being able to have some one bring it out. The order was complete and correct. Huge help when you arent able to walk around the store and shop for yourself.
Busy. As usual, however employees helpful & professional. The Deli however was overly busy & understaffed.On a new or different visit, (late Sunday afternoon BUSY as could be. But it still was not bad...
This store is great continue to improve the look of the building had all the items that i went there for . Thanks Sams Club
I ordered a fruit and cheese platter to be picked up by 5 p.m. today. I ordered it 48 hours ago and paid for it. At 2 p.m. today I got a text and email canceling my order. 3 hours before pickup. This is unacceptable. I counted on Sams. You Sams let me down. I know NEVER to depend on Sams again.
We ate at the little cafe. Food was good... not outstanding but economical. They have converted a large part of the front of the store for storage of mobile order carts. They removed too many cafe tables (for covid protocol I suppose) and they are spaced about 12 ft apart now so people stand around waiting for a table much closer than if they were seated at tables six feet apart. Hey Sams, its time to bring more tables back spaced reasonably.
PRODUCT SHIPPED TO ME DAMAGED FROM THE WAREHOUSE. Here is the full story. I ordered a product online and waited for the item to arrive. upon receiving the product I noticed that the original packaging was damaged pretty bad. Upon further inspection the product was damaged also. The box in which the product was shipped was in almost perfect condition and there was enough bubble wrap in the box to protect the items inside. That leads me to believe that the item was shipped damaged to me. Ordered a replacement and took another week to arrive. nothing offered from SAMs. Here is where the real problem began. I was unable to leave the house due to quarantine following a 8-months deployment. had to schedule a pick up for the damaged item. they never scheduled with FED EX and they never showed. Called again. same thing. I just finished my 6 phone call with them (over 1.5 hours long on the phone) all they offered is either I take it to the store myself or schedule the 6th attempt to ship it back. Let just say that now my quarantine is over and I would like to spend my time doing better things than driving +30 mins to a store to do a delivery of a product that should have been shipped to me undamaged. overall wasted 6 days waiting for a pick up and about 6 hours on the phone. If this is how SAMs is doing business now.. I will go to amazon from here on out. you lost a good customer and member. COSTCO never did this to me.
I really enjoy shopping there and having lunch before i leave.
I ordered 1 (one) TV online. I received 1 (one) TV. I was charged for two (2) and told by Sams I received 2 (two). I rechecked the kitchen wall. Only 1 (one) TV is there.
You get what you pay for, have not ever had a really bad experience. Usually find what I need and get help if I ask.
Traveling and stopped to buy gas. Went inside the store to use bathroom... could use a good cleaning.
It was great as always. Love shopping at Sams Club.
We finally became members recently, and it has definitely been worth it! The prices are great, literally has all the things and brands I didnt even think would be here (and CHEAPER), so much more of whatever youre getting- like bulk sizes, AND lowest gas prices around! And they usually have offers for gift cards when you sign up- so even better! Highly recommend! 👌🙌
Great place to get what you need in bundles
I ran out of candy bars and Ice Tea, so Sams had what we needed along with the biggest package of M&Ms I have ever seen...
Only half the gas pumps working. Deli was out of most cold snacks. Disappointing!
Always use the scan n go Sams app. Saves so much time.
Always a good deal to be found even with higher prices now days. The app is easy to use, both with scan and go and curbside pickup. Its easy to see and access from the main road I highly recommend this place!
Really wish somethings were not considered seasonal. ie the mini quiches
A lot of items are out of stock and they take too long to restock
I have always had a great shopping experience at Sams Club either in-store or online. The moment I walk in someone is there to greet me. The front of the store displays seasonal products. Finding what I need at Sams Club is very convenient because they always seem to have everything well stocked and organized. Sams Club associates have great work ethics in customer service. Sams is my go to for homeschooling and office supplies.
I bought some tangerines and when I got home some were already spoiled.
Parking was great.Was able to find what i wanted.Check out was quick.My only complaint is the self check out at both sams an wal mart do not take cash.If the lines are long i will dumpy buggggy an walk out.
I came with a regular membership because I dont shop here often. At the door I was told that I could get a premium membership for $8. I declined. At this point I was told that because I didnt have this membership I couldnt come in and shop till 10am!! It was 9am.I was conned into paying the $8 because I was getting food for a funeral and in a time line.I wont shop there again because next year theyll most likely charge me another $8 for a super duper membership.....its shameful!!!
I am a scan and go person so no worries in the store. Gas pumps are crazy with people filling up gas cans (the person in front of me filled their truck and 5, 5gallon cans of gas) still it was no longer wait than usual for gas. Do wish they would limit gas can usage though.
Really enjoyable experiences with employees while shopping and during pickup orders.
Lots of cars but not many people. Did not have to wait in line to cash out. There was a cash register opened just as we were looking for a cash. What luck. We try to visit Sams Club every few weeks. Just love the place.
Came here with my father while he was visiting. Great place to grab what you need. Everyone was friendly, prices were good. Thinking about joining
Bravo Sams Club! Mrs. Chris is the perfect asset to this company & most importantly her attitude is always positive. She is definitely the brightest star in the building.
Gas was 4.13/gallon but of a wait though. Clean place.
Very nice place to shop and have great pick up order.
Be prepared to wait 30 plus minutes for gas. They replaced the perfectly functioning stretch hoses and replaced them with hoses that cant reach around a vehicle. This causes a massive back up that stretches three lanes around. Someone seriously needs to reevaluate this system. Youre actually losing money bc many people are just leaving.
Entranceway Greeter was extremely kind and polite. Upon uneventual completion of my shopping task, I maneuvered my way to one of the two exit lines. The Door Warden continued her conversation with a Co~Exit Door Checker as I stood in wait. Informing me WiFi down...aint nothing I can do bout it... Door Warden proceeded to scan e-v-e-r-y item in my cart. I was then waved YES W-A-V-E-D out of the store. Appears to me Store EXIT RULES constantly change ~ unless of course it was because Im special!
Sams Club is awesome. The prices are great, the gas is 50 cents cheaper than common places and the system allows you to save more buy paying the purchase with credit cards, where we got further 3% - 5% rewards.
I always enjoy seeing what is new at Sams Club. I look for the unannounced specials they run, and I look for reduce price meat. Today I was happy to find Angus steak for $3.97 a pound. I did a double take, and yes, that was the price. Now, it is not often I come across such a deal, but I did, and I am grateful I did.
Im going to since I was a kid I like it I like it a lot good deals. Its a lot better than his sister company Walmart first traffic
The products and prices are excellent, but every time I visit the Sams Club on Norman Dr. in Valdosta, GA, I encounter at least one employee who is rude. Customer service and appreciation should be standard, but especially at a location where you have to pay to be a member, you should not have to avoid the staff to have a good experience.I hate shopping there, but I very much love the products and prices.
Awesome place. Staff went beyond my expectations
Organized and clean. They will have everything you need for good price.
Its a big box store, comparable to Costco. The good news is that its right here. I dont find it as comprehensive or the quality as high as Costco, but its certainly adequate. I have a slight discomfort in that I think the warehouse looks shabby, and more than a little worn.
I go to this Sams every few months and love their scan and pay app on my phone. Just today I loaded my buggy up and walked past the lines of people at the registers and showed the exit assistant the bar code on my phone and was on my way.Such a huge time saver. This Sams has been really good keeping product on the shelves even during the great TP shortage I was still able to get a family pack of TP.
The self check out app is so easy. Love that I can scan while I shop and just pay and go.
Great store with a big selection of different types of goods and groceries. Can buy in bulk and at good prices for a nominal membership that can be used at any Sams Club. Found a great deal on a surveillance system there for myself and another family member. Love the big cans of crab meat. Brunswick club store did not carry that. Located right across the the street from the mall and around several good restaurants.
Clean and organized. Never enough check out staff to accommodate the customers. The norm these days.
Very disappointed in your lack of customer service this am.Bought upright freezer and couldnt get assistance from anyone .Ask for help when entering store , ask for help on the sales floor , ask again at front , and AGAIN when leaving.Thankfully some very nice customers aided in the loading of the freezer to a cart , and another customer help load in truckWhat has happened to customer service
Pleasant atmosphere. Christmas items are coming out. Store was clean and items were accessible easily.
Needed help finding queen size box springs that app said we could order online and pick up in store today. Didnt see any so asked an employee and she was nice enough to help. Although store computer said there were four in store it was wrong. But she went and looked and informed us that maybe the truck tomorrow will have one. The store was clean and everyone practicing social distancing.
I have always liked Sams Club and have been a member for years. I let my membership lapse because I am unemployed, however I plan to re join after I get a new job. I asked if I could buy 1 item for a pending job interview and was told by the service desk I couldnt GET AWAY WITH THAT. If that is the policy than fine, however I wish she hadnt made me feel like a criminal! I would have paid a sur charge, I really neede the pants after years of membership, I was disappointed to say the least!!!!
Love Sams club, I always find great bargains and ability to buy in bulk is great. Always find new things for my family. Meats are really good quality.
Pick up was okay. Didnt verify order before loading like Walmart does, so Im just happy it was my order when I got home. I didnt get a paper receipt. Things were just kind of thrown in my trunk so when I got home Im sure the fruit is bruised. Easy to order though.
Always do our bulk grocery shopping here & some times find other great deals, just think your self checkout at least 1 or 2 should accept Cash and cards heard @ least 3 ppl ask if they could use cash, I really think it would make a huge impact for your company theres been times Ive had cards & cash and only few items & this would of been so much easier for me as I am handicap and instead had to stand in a long line just simply bc your self checkout doesnt take cards & cash.
Last time in there was treated so rudly.so disapointed
Sams is now forcing customers to wear masks. When you have asthma it makes it very hard to breatheand for how long it takes to shop in Sams its extremely hard to breathe before you get finished shopping. This Sams was out of several items I went to get. They are finally well stocked with water, toilet tissue, etc though.
My Local Sam’s Club Preferred Location—Good Employee Retention Brings Knowledgeable Workforce Service !
The standard of your meat products has declined quite a bit. The large tube of ground meat I would not give to dogs. I dont believe it is Angus beef at all, it just sounds good for you. What happened to the 80/20 ground Chuck?? Until this is improved, I will not go to the meat department. Nonperishable products are fine.
A good place to get your bulk stuffs but a little disappointing due to limited stock and variety. Maybe covid-19 coukd be given the benefit of doubt for the stock but yet a pleasant experience. 10 out of 10 to the associates for the great customer service. A big thank you for the willingness to serve with a smile.
Everything was good as a first time guest experience in terms of prices, cleanliness and availability of products, but the food court is terrible and checkout is also really slow. There seems to be no sense of urgency with anyone working there and above all no one smiles! The service is so slow at the food court and there seems to be no pride in the job itself. The food has been pre-made and sitting in the warming window so long is cold! Will never but anything at the food court again. Waste of money! Costco has a way better food court and the food is hot and good. I wish there was a Costco in this town. 😒
It was great until a box fell off the top shelf and hit me.The guy from the meat department saw it and run over to see if I was ok and I thought I was but when I got up this morning I am so sore and hurting I wish I had let them write a report on it.It was a accident but they should have known to make sure all stuff on not just top shelve but all shelves are safe
I was just in getting a prescription filled. It seems that they are no longer requiring facemasks. I saw 23 people not wearing masks in the store. The store no longer has security guards to enforce this and employees are scared to force the issue. this is what I was told by employees.
The workers at Sams Club are very helpful
Not happy at all tonight. Ordered online for pickup, got there at the appointed time and they dont have the order. I didnt even show up in their computer. I shopped for my items all over again. Then when I got home I got an email that said my order was ready for pickup. Waited in hold 15 minutes with customer service to cancel the order and they said I had to call the store to cancel the order. Called the store and they still dont have the order. I give up. At least I wasnt charged for the order, wherever it turns up... If ever.
Not sure if I mentioned this before but its worth repeating - shop using the APP! I dont see why anyone would go back to the lines. The APP allows you to scan and purchase your items using your personal mobile device. Just show the representative the code that pulls up after youve paid through the APP and go. No fuss. In and out 1, 2, 3. The APP is user friendly too. While you shop you can see your purchase amount in real time. If your purchasing multiples of the same item you can select the quantity number too. Love it!
I hate this sams. They have the WORST customer service. They also claim they get a shipment of items everyday but then they are out of everything when you shop. It’s so frustrating. Also good luck if you need help finding something because everyone working willEither say they don’t know where items are or “help you” and then never come back. It’s like this every time I go.
There are many positives about Sam’s club. I am delighted that they now ship more items. I support this enterprise.
Was greatest with a smile.Found everything without trouble.Used self check and had problem scanning so cashier came over to help and she was very friendly.
Great selection and using the scan and go app helps with the long check out process. Not happy with the register itself that I have to track down an associate for every alcohol or tobacco item I have to scan. They should only have to approve me once per transaction. I had to leave my wine behind because its too much of a hassle to purchase
I usually dont have a problem shopping here considering I love buying my bulk paper products from here but I recently purchased a birthday cake from the bakery & when I arrived it wasnt even ready-eventhough it was an 1hr 1/2 after the time I was told to pick it up! They had just started on it, I still waited on them to finish & once we finally cut into the cake it was falling apart & it wasnt even fresh! I paid $43 for a cake that I had to wait on & it wasnt even fresh! Wont be purchasing any items from the bakery any time soon!
I love shopping here.
Fabulous as always, great staff.
Thank GOD I was able to shop and get everything I needed within 10 minutes. The cashier was very helpful in helping me with my situation.
Long lines are sad
Best gas prices in town
Clean store, and staff very friendly. The only thing was they were out of a couple of things l usually buy there.
Good prices, most things you need in stock, associates helpful.. but service could be better at register and another receipt checker at doors when biz picks up would be nice. Overall good experience though
Normally I love going to this sams and have never had any issues but the reason I am giving it 3 stars instead of 5 is because of an issue I had recently. I went in to buy strawberries because my children love them and they normally last a solid week. I bought them yesterday and they looked great, this morning half were molded. I called to ask when they received the shipment because and told her the 8$ strawberries I got were molded after one day. She said we got another shipment today and then hung up. I mean I get it’s only 8 bucks but I could have gone to winn Dixie and gotten the buy two get one free for the same price. Why not offer to fix the issue?
Lots of deals if you need bulk items, but some prices are not that great. You have to be careful. Lots of great products. I think everyone loves the food samples. But the self checkout? Really, if I wanted Walmart Id go to Walmart.
Extremely clean and very organized. I appreciate that Sams have similar set ups. We were traveling from north of Atlanta to Tampa Bay area and just love making this Sams Club mid trip stop. Best prices on gas and healthy snacks!
It was fast and easy and I got all that I needed
Sams is a great place to buy those things you like to keep handy around the house. You will find great prices on those items but a lot of other things as well. You can spend alot of time shopping at Sams, selection is wide. I enjoy Sams, a great place to save money.
Terrible experience. Purchased a membership online for the first time today. Went into the store to get my card and they said computers were down and had been for weeks. Went on to shop, and 5 minutes till closing an employee named Tammy starts yelling across the store that its closing time and then proceeds to brag on her walkie talkie that shes moving these people out. I asked her where an item was on my way to the register and she said Im going to have to ask you to not pick up any more items, then laughing asks an employee if they just heard what she told me. First day with a membership and I wish I had never gotten one.
Excellent customer service at the counter in automotive !! Store was clean and everything signed and well stocked.I had tires put on my car.There is no service entry.As a person with disabilitys I had to come in the front door and then walk back out all the way around to the side of the store to get my car !! I had a buggy to begin with but it did not stay charged but 40 minutes.The young man went out and drove my car from the handicapped parking space but then parked all the way on the side after they finished.The set up they have is not good for people with walking issues and older people !!!! There should be some easier way for people to get to their vehicle .Atlease someone to pull your car around !! Very disappointing when my purchase was over $500 and very inconsiderate for people with disabilities !!!!
I really appreciate all our local Sams club in Valdosta,Ga is doing to help keep us safe while shopping. I really like the wash stations and Hand Sanitizer available too. Employees wearing masks and trying to space out people entering as well. Thanks to all employees for doing your part to help all of us. Its greatly appreciated!!!! 👍👍🙂😷
The store is clean and the employees are polite. It does get pretty crowded on the weekends.
Cheapest stuff and best gas
We recently bought a playset from Sams. During installation we found out the manufacturer had left out a crucial part - which stopped us from completing the setup. The great crew at Sams (Jamie, Stephanie, Mike and Im sure Im missing others) ordered us a new part from the manufacturer, but that was going to take a while to get delivered and my kids are really ready to play on this set. So, Jamie was able to find the part on another set they had in house so we could get it today. Thanks so much to everyone at Sams for their great customer service!
First time visiting a Sams Club. Enjoyed the visit, friendly staff, lost of items to choose from and fair prices. Will definately be a returning member.
Sams is my favorite for things I use both daily and for special occasions. I buy all my paper products there instead of waiting for sales. They also have a well deserved reputation for having the best meat in the area.
Top notch Sams club.....efficient and fast!!!
Be mindful of the source of your food products. The small print is valuable.
The staff are very nice and very helpful. They have lots to choose from. For pricing of bulk items the beat on almost all. Its always clean and again the staff always polite, pleasant, and just great.
At least one, if not all, of the licensed dispensing opticians at the optical shop at this location is superb. She was extremely helpful, knowledgeable, and tolerant of my many questions. Ill be buying my new eyeglasses from Sams Club, thanks to her.
Easy return and checkout today. And samples started back! Yay!
Its sams club...only problem is with the food service counter in front of store took my wife 15 minutes to get 2 sodas and pay for ..same all the time if purchasing anything there food wise other than that service and employees are great
Great store location, well stocked and prices are very reasonable, some of the best prices on gas in town. Thanks for keeping your customers and employees safe by enforcing mandatory masks.
Extremely clean facility (Including the Restrooms) and the staff is very professional. I always look forward to my visitation every month. Hands down... a wonderful experience not to mention where can you get a 16 inch supreme pizza for $8 cooked and ready when you checkout?
The person i talked to was supper nice,and was very helpful,good people work there
I never seem to find anything good. I cant see buying a membership if I hardly shop there. They probably do have some things at a great price but if youre not a member they have a 10% upcharge. Im good.
Best prices, always fresh food and produce.
I love this store. Great people in the pharmacy..
Waited in gas line for 20 minutes due to some pumps being “closed”. Told some people they couldn’t use gas pumps but she allowed other people to go up and use “closed” gas pumps
We had to have a separate transaction for some pens for my job well i went to separate them and the guy tried to accuse me of stealing them I will never be back to that sams club ever that was my first and last time going there
If you go in for anything to do with tires, get an appointment for as early as possible. They are very good and so, are very busy.
Drove 60 miles to purchase membership and tires. They said computers down and wouldnt let me spend my money here. Great Buisness Plan. I wont be back. I would rate 0.
We had a great time shopping at Sams we found everything we needed and some things we didnt need LOL!!!!
This store is the worst Sams I have ever been too. We have been a Sams member for many years. The manager Paul was uncaring when they sold us an item they first talked us into then could not produce. He did nothing to to make the situation better. I am personally glad I live in Florida by a Sams club that cares about its customers.
To whom it may concern: Iam a member of Sams Club for a long time. Iam so dissappointed of you customer service area. Its Sunday 12-30-2018 and only one customer service person . A line of people 15 or 20 customer waiting for help and only one is in your area. My Son is asking for Manager for issue of buying Mattress and Manager never show up at all. My son left the store of your poor management . We are trying to be patient to wait but for hour int Mattress section, he keep up. What happened to exceptional customer.
Had every thing I wanted plus some extra LOVE shopping there. Clothes are Great priced!!!!
Iam highly disappointed that the last two times I have shopped here there is people unloading my cart for us now. I have waisted my money on bruised fruits and vegetables and dented soda cans. They throw your groceries and ruin them. I visted on September 21st, 2018 and made it a point to the guy unloading my groceries from my cart I would appreciate if he did not bang my groceries around, he didnt, but my cashier sure didnt care and threw them down to the end everytime. I now have found my apples are bruised, my bananas, my onions, and half a case of a 36 pack of Mt.Dew dented and ruined! (Flat soda) The last time, it was my peaches, tomatoes, bananas and smashed tortilla chips. This is twice now you have took food from my familys mouth with poor service! I dont appreciate my money being waisted! I spend my time picking thru the produce to make sure I get quality because I am buying in bulk, with my effort only being thrown down the drain by employees who give no regard for others!
What has happened to true customer service . My husband and I own a small mom and pop restaurant and we truly believe in customer service. If our customers have 2 bags of food we offer to help them carry it out. I said that to say this Sams in Valdosta and Albany Ga do not have that customer service ethics. We stopped at the Sams in Valdosta today and purchased 5 cases of #10 Green beans totalling 30 large cans and 4 cases of mashed potatoes totalling4 boxes. We spent $498.00.We asked a young man that is a Sams employee for assistance. He loaded the flat bed with our items then he went and hid. My husband is disabled and walks with a bad limp and I have a pinched nerve in my wrist with a band on it...the young lady that was helping the cashier offered to roll the flat bed out so I could push the buggy. My hubby had went out before me to get the truck. The young lady pushed it to our truck said thank you and retreated back inside. I understand why Sams now has more self checkouts than actually lazy bodies dodging work in the store. Young people wake up, pull your pants up and do your job before there are none for you. Mr. Sam Walton is rolling over in his grave!!! And dont forget the loud music...loud like a club. Management were are you...dodging work also or dancing to the club music. Please bring back customer service. If you are ever in Columbus Ga and want customer service...visit that store. Kudos to Columbus Sams and thumbs down to Albany and Valdosta. I wish that I could have an option of a half star...only because they have a good selection of items unlike the Albany store.
Loved it!!! They had everything that I was looking for and no lines at register to pay. Very organized
It was very busy, but was still the best place for larger quantities of items needed.
Service was fast efficient and friendly. All employees and most guest were wearing masks making for a safe environment during these times.
Friendly customer service great prices... DONT CARE TO CHECK MYSELF OUT BUT OT QAS WORTH IT...
Awesome customer service!
I drove 1 1/2 hours to get here.Battery I purchased from Sams, wouldnt hold charge.Mechanic says we stopped replacing batteries in RV, a week ago.I asked for the manager, & she says they never serviced RV.I replied, are you calling the mechanic a liar ?Then added I purchased TIRES and were mounted at this store.I called Sams corporate number, and they replied that store policy varies, and they dont get involved with their battery policy .I will NOT BE RENEWING MY MEMBERSHIP 😡
I have been on hold for 6 minutes waiting for a manager. I hung up on my last call after was on hold for 9 min 30 sec. I dont understand why it doesnt ring back to the front when the hold is so long. Finally got a hold of a manager, but really! Wth!
Do not recommend getting tires here. Tire department is unorganized and very slow to do anything. Overbooked and under staffed.
I ordered my daughers cake a month in advance and on the day of her party 3/11/2017, discovered my order had been lost. On top of that, the cake decorator was rude and blamed me for not remembering who took my order from a month ago. AND on top of all of that, the bakery was out of white buttercream icing. And ironic as this is, the day I placed my order, there was another customer whos order had been lost. They should go back to giving the customer a copy of the order since they can not keep up with customers orders. The cake and cupcakes were supposed to be half off and I ended up paying full price for a late cake that was not even what I wanted. WORST EXPERIENCE EVER.
My feet hurts from all the walking around the store. Sams has just about everything you need and want.I love this place!!...
I seen today why people complain about customer service here. The staff is NOT very knowledgeable & managers are rude. Any manager would’ve apologized for what happened not have yelled at another manager about it. I wouldn’t be buying if we weren’t doing Hurricane Relief, Would’ve taken my money elsewhere. Don’t plan on keeping the membership
Dont know why the women at the Door was worried about who was at self check-out somewhat implying something but everything she scanned was on the receipt
Never again will I buy contacts from this clubs optical. I went to pick up my contacts and was informed that my contacts where not there and had already been dispatched. (For all who dont know you have to sign for your contacts when you pick them up since you have previously paid for them) Which apparently means they gave my contacts to someone else?? The team memeber was incredibly rude and made no attempt to look anywhere else for them (FYI just because you are closing in 15 minutes doesnt mean you need to mentally check out). She just kept saying she would have to call her manager. When prompted to call her manager she said oh shes off tonight you will have to call tomorrow morning and talk to her then. So I called the next morning and the manager was out sick until the weekend. I spoke to a store manager and he was about as helpful as the team member, who had no knowledge of anything going on. Due to the lack of customer service and carelessness they showed I will definitely not be returning to the optical and possibly the store in gerneral.
Has good savings and very smooth and fast when picking up your groceries.
I had a flat in my tire. Went to this sams club and they said they didnt find any damage. On top I wanted my tires rotated because the tires are from sams club. They told me they rotated my tires but they never did!! Terrible experience in 15 years of membership. So dissapointed. I called the store and the person answering the phone just said ok then I had to ask for a manager. The manager said we will give you $20 gift card and we are sorry. Cant trust them!!
The service was amazing at the food court the four berry Sunday is amazing 👏🏻, the prices at Sams club is also very nice and its a really nice place to shop at.
Always great finds each time I go. From clothes, seafood, dog treats, fruits, TVs, mattresses etc!!!!
I love the great deals that are being advertised each week and the holidays...
Need more actual cashiers. I hate the self checkouts. Why should I have to work there while the actual employee watches me check out? ..and no discount for using it!
Bought more than planned lol
Loved it! Always find what I need.and alot I dont. Lol
Great place observing them sanitizing quite often both shopping carts and store equipments,support staff was very receptive and helpful.
Friendly staff, newly renovated store. But, as always, its just not Costco. My advice, use the express checkout as you get to skip the line out the door when you do.
They had a customer service rep working by herself that has only been working for 4 days. Then they wouldnt help her when she needes help. I love shopping there but they need to do better with customer service!!!
Dissatisfied, and disappointed. Stopped in for Tobacco, and they no longer carry any. Wasted time and miles to shop there. Wont make that mistake again.
Sam’s Club are a Walmart on steroids. That’s how they are. Good experiences with the staff and the store was clean. I recommend using your smartphone to comparison shop.Recommended.
I LOVE Sams!!! Its very clean, always well stocked!!!Thank you for having higher standards.
First time there. Enjoyed the shopping.
Great place to shop at
Sam s Club is a great place to shop and the employees are super friendly
My favorite Sams club. Very busy today. They were out of a couple of the items that I went in for, today.
I love coming to Sams club. I can really say their brand toilet paper and paper towels are the best ever. Strong and the packages last forever.
I had problems with my tax exemption on my credit card. No one could help me through the problem, I had to leave the store without my purchase. Sad but customer service is non-existent at this store.
Fast, easy checkout. Not crowded. Clean store.
Very pleasant shopping day!! I love Sams club and my cashier was so helpful and sweet!! Thank you Sams club
This store is awesome and well stocked, on days when I dont feel like walking through it. I place my order online and just step inside pay and pick it up
Have great bulk items at great prices. Will definitely be back shopping.
The manger there is wonderful guy he makes sure your time were well spent
A lot of flies/bugs in the store specially in the food court area.
Lots of shoppingFlu and other immunization shots given by a fantastic pharmacy gal who explained everything. A good trip
Mask policies are not being enforced. Watching big families all walk in without a mask is ridiculous.
Always clean friendly and fast. Self check out is the best. Love my Valdosta Sams Club
Got gas and gone. Pew pew pew!!! BEST GAS PRICES IN TOWN!!!!
Great shopping not to busy lots to look at and great deals galore.
This is to Walmart so the best of both worlds, I have came here with my 18 wheeler and park and with my camper with no problems, Sams was clean.
Food is always good and superior customer service fast and correct
I didnt get the promotional card I wanted, and couldnt find it or the cashier didnt offer, when I went in to get card.
This Sam’s club has no liquor store - even though it comes up as a liquor store under the google search. The Sam’s club is a standard club and nice enough - just wrongly reported
The employees here didnt seem to have any southern hospitality. The tire Dept seems to have some MAJOR issues. We are driving from Chicagoland and kept losing air in back tire. We stopped here to have them check it, well the employee took the tire of the rim and took the nail out without looking if they had a tire to sell is let alone discuss it before he pulled the nail out. We told him to just plug it and almost 2 hours later back on the road but we believe he with plugged it wrong the first time and took it out to try again or he put a plug in The sidewall. If this becomes an issue down the road it wont be a pretty sight. The manager apologized and said the guy is new. I told him new or not common sense should prevail!
Needs a good cleanup, shelves moderately stocked. Staff good as usual.
Nice Sams Club. Large food court, lots of seating. Gas station is larger than some.
Food court confused as alwaysSuch a simple job
I save alot with my members plus. Huge discounts and friendly service in self check out.
Sams Club was clean and well stocked. The employees were friendly and the checkout process was quick.
Wonderful and a pharmacy associate took us from the long lines of front without you items and checked us out that was a wonderful blessing thank you
If youre not a member and have United Healthcare insurance, go somewhere else for an eye doctor. Youre wasting your time and money here. If I could give 0 stars I would.
Their order on line and go pick up was awesome. Did not have to go and and socialize with anyone.
Was a good experience easy in easy out like shopping at Sams club
I signed up for new membership today and the last that helped me made my experience great.
I love sams it is clean, the employees are nice and helpful. The meats are always fresh. Great location and prices.
All stocked up for a month or two! Waited an hour on hold just to get 1 question answered. Very poor customer service today.
Found what I needed with no trouble. Cashier was very nice. Lady at exit checking receipts was very rude to an elderly lady who was asking for help with a return
Excelent thank you for your concern for Seniors, particularly the 7:00 am pharmacy!
Clean store and restroom... Checkout was fast and staff really nice. My family enjoyed eating pizza and hot dogs at the cafe.
Very 1st world kinda joint
Always been nice to come in and ask for help and every employee was so kind and helpful always fully stocked and the sampling of Food Outstanding
A good place to deliver to as its a good chance theyll take your delivery a little early. The staff is very courteous.
It was great. The sales clerks were very helpful in getting my husband a wheelchair when got dizzy all of sudden.
It was nice but I didnt get the coconut oil that I paid for
Find a insulated grocery bag reasonably priced. And had lunch break
Gas attendants letting people pull around and block the way for those of us who actually have tanks in the right sides.
4.4 (199 comments)
Review №1
2022-04-10Not doing good this day ...1 person running the snack bar and she was overwhelmed .. trash running over, tables dirty, long line of people, no syrup in the drink machine except the Pepsi and when I bring this to the attention of management they let me know it isnt their job to help and they cant help that whomever scheduled workers for the snack bar didnt schedule a 2nd person ...Then when we ask for thier names and ask to speak to someone over their head the young male, Jimmy decides to get mouthy.I have been here before with no issues, and the problems within the snack bar I can excuse because of being short handed ...But there was no excuse for Gloria and Jimmys laziness and disrespect.
Review №2
2022-06-27After 11 years of membership I am currently disappointed . I ordered a window air conditioner online for curbside pickup . I got s as text went to the club and waited for my product. I took it home only to realize I couldn’t fit it in my window. Never taken out the box I returned it to store. Only to be embarrassed by being told I had already returned it. I had item with me, receipt with me app with me but store refused to return and refund item. After calling customer care, to no avail the problem was “ never” resolved..
Review №3
2022-04-02We went early so the store wasnt crowded. The shelves were well stocked and aisles we clearly labeled. We go once a month and have never been dissatisfied. Store is clean with wide aisles.
Review №4
2022-02-19Who may be interested in my story. It turns out to be last February 15. I visited this establishment in order to buy a good gift for my husbands daughter, who has her birthday on the same day, February 14. And I decided to buy a ninja pressure cooker. the last one left. the box was not in perfect condition but since it was the last one left, I grabbed that one. I got home and wrapped it in a gift wrap and gave it to her. normal price to part dirty and broken what a great disappointment. Today, February 18, I go to the customer service of Sam Pata to tell my story and return my money. They called the supervisor, a very rude lady, the worst I have ever met in my life, she treated me very badly and I did not want to return my money, she made me call Sams customer service. I had to return my money and he told me to put her on the phone and he didnt want to talk to the man. He told me to ask to speak with the older boss and raise the situation with him when she agreed after so much dilemma. Which of her boss told him yes give me my money back because I was the second person to present this problem. I dont remember the name of the supervisor but if she looks at the comments she will know. And if your boss sees this, you know who he is today, February 18, he was working. In the afternoon. It is very unpleasant to go to a place to have a problem solved and they treat you badly and accuse you of theft. He told me that I or my husband or His daughter had changed the pot. That unpleasant episode made me change my mind and I dont plan to go to that establishment anymore. When you buy a piece of equipment, check it out before leaving the store. Otherwise, I was treated with racism and I felt discriminated against
Review №5
2022-05-10We ordered a pool from here and after a week it was finally delivered. Only one box showed up and so I went online to the help line and they basically gave me the run around . So I took it back to the store and tried to at least get a refund and they wouldnt do it , stating they cant do online returns in store . I remember plainly on the website that it gives me the option to bring it to any sams location and get an immediate refund . But oh no they wont because we dont have the whole order , yet thats why we are there , because they only gave us a partial delivery . We have the receipts stating only one box was shipped and delivered . We are an active plus member and it states that we have access to the satisfaction guaranteed policy and the pool is backed by it . We are out of 400 dollars and have a pool liner and ladder and skimmer but no pool frame , no cover , no pump and no filter as it states that comes with it. Im so frustrated and angry .
Review №6
2022-07-07They had a slip out that they had a IPad in stock. I did scan and go and it let me enter it. I then went to the lady at self checkout to check to make sure they had it and she started looking for a green vest person that could help. All toll it took 22 minutes for them to figure out it really wasn’t in stock. This is why you’re so much better off to use Costco if you have any choice.
Review №7
2021-03-14Prices are great for the quantities received. Store was clean and organized just a lot of walking. Stores like this always can approve on customer service. I met one employee that seemed some what pleasent and enthusiastic and that was our cashier. They offer a variety of products.
Review №8
2022-07-04Cream cheese muffins were rich, sweet, and buttery.
Review №9
2022-05-09WoW! Been a while sence we have stayed at Hampton and what a surprise. Cut above the rest. Staff, room, service, breakfast, everything was awesome. We felt like we were at home. Safe and comfortable. Well be back.
Review №10
2022-06-05Like most any Sams Club. Prices can be good value, but not always. It pays to know the cost for the same or a comparable product at Walmart/Publix/etc. before thinking youre getting a great deal when you really arent.