Extra Space Storage in Alpharetta
Categories
Location on the map
Alpharetta, Fulton County, Georgia, US
Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Victoria is amazing and a great asset to Extra Space Storage. We had an emergency on site (glass, blood) and she handled it like a star while taking care of other customers. I have had complicated moves over the past few years and this location/Victoria has been the best. Moving is the worst but it always helps when you have good people on your team. Thank you!!!!!
Let me start with I just like Victoria. When I stopped by the property on a whim, she was on the grounds, and came back to the office quickly with a warm greeting. She is a consummate professional and leaves no stone unturned. She asked what I needed and for how long, and gave me all of her available options. Then she gave me a short but thorough tour of the facility, and the two types of storage I could choose for my needs. I chose one and decided to move forward with leasing. It was close to closing time, but she took her time and went over my lease. She allotted additional time for me to read all of the details, un-rushed, and answered all of my questions. She packaged a few things I needed to take with me, and gave me a nice business card with all of my storage info attached, followed by a text for back-up.Ultimately I chose this facility because of Victoria’s business acumen, and because it was extremely clean. Each time I returned to the property, it was pristine, my possessions remained secure, and the climate control kept everything dry and even. If I need storage again, I will return here. Thanks again, Victoria.
Awesome 👌 service, I moved here from NYC and looking for a place to storage my cars🚗. Victoria kept her promise. 30 days later she still kept me in mind. Now thats services !. That the reason I stay with extra space storage. Just because of employees like Victoria. Thank you 😊
I called Jacquline to get information about getting a storage unit and omg she had amazing customer service was incredible. She listen to my needs and delivered everything I was asking for. She also provided a storage that I could afford in this expensive economy. Thank you Jackie at Extra Space Storage for being incredible.
Victoria was the person who helped me. She went above and beyond to make sure that I was accommodated to the fullest. Will definitely recommend them always just for her outstanding service alone! She rocks!
Mark was very responsive and he took me through process very efficiently. Very easy process.
Victoria helped with our last minute needs. Great location, clean site.
Victoria was beyond helpful in assisting me with finding the right storage unit for my needs as well as providing clear information and answering all my questions! I definitely feel confident with my decision to use this facility after talking with her!
Victoria was very helpful and easy to communicate with. She was thorough with all the information I needed. Very pleasant....thank you!
Gary is a wonderful manager. His care for customer service is amazing. I cannot speak highly enough about having my furniture at this storage unit! If you’re looking to having your furniture or belongings at a storage unit, then look no further - Gary and Extra Space Storage will definitely take care of you!!!
Victoria is great. Awesome service and easy online access!
Victoria was a gem to work with the day we moved out! The management on site has always been professional, prompt and kind. Moving in and out was easy and the rates are.good. We highly recommend this facility, you wont be disappointed!
Update....rates more than double with a two week notice...way to take advantage of the times. The manager feels terrible, corporate decision I am sure but will move as soon as able.Wonderfully nice Manager who made the process easy, quick and very clear. Would rent here again in a minute. Hopefully rent wont increase to soon. Very, very clean property all around.
Victoria was amazing!! The storage unit I originally came in for was taken last minute, so she went out of her way to find me another one at a close location for the same rate!
Victoria was very helpful from the moment we checked in, making sure we had everything we needed. I will definitely use this location again!
Victoria was so wonderful to deal with. She was so informative and so very kind. The unit is very clean and well lit and numbered. The sense of security is wonderful and the prices and location can’t be beat! I highly recommend this facility.
Johnny was great to work with. He was very nice, respectful and worked with me to make sure I got what I needed. Never minded that I had to call him back more than a few times. Great guy!
Victoria was awesome to work with the day we moved out! The management on site has always been professional, prompt and kind. Moving in and out was easy and the rates are.good. We highly recommend this facility.
This location/facility Is the one of the best I’ve seen! From the time I walked in you could tell it is well- maintained, clean, and even had a fresh smell. Penny was very welcoming and knowledgeable; making me feel comfortable and safe with using the storage unit for my belongings. I would highly recommend this location if you have things you want to store and not have any reservations about it!
I was unsure about leaving my belongings in a storage unit because I had never done it before, but upon arrival I could see that the facility was safe and well maintained. The staff made it super easy to set up my unit. Definitely would recommend.
My husband and I can’t say enough about our wonderful experience with Gary. He made the process of renting our units very easy, and helped us along every step of the way!! He is hands on and stays in contact with you during the entire rental process!! His units are clean and in great condition! Such a wonderful , great person!!!!!! I would highly recommend this facility!!!!!
Victoria is amazing! Such a great help and very personable. Took her time showing me around the different units until we found the right one for my needs!
I had a unit at the Alpharetta location for a little over a year. It was a very positive experience thanks to the amazing customer service provided by Penny Jones! She truly went above and beyond. She provided me with my excellent customer care and went to bat for me to make sure all my needs were met. She was very respectful and understanding. The Units and area were always super clean and well tended to. I felt very comfortable and safe keeping my extra belongings there. I Would highly recommend using this location especially thanks to Penny!
I had a great experience with Extra Space Storage. The staff was always very helpful, with Victoria in particular being great during my move out process.
Needed an outside unit and Victoria was able to help. Thank you!
This Storage Facility has Excellent Customer Service. The Staff was really friendly and nice Ms. Penny helped me with everything I needed. She had great hospitality and makes my day every time I see her. The facility is clean and spacious and really secure. Id strongly recommend Extra Space Storage.
Fast & Easy!Amazing rates and the best flexible storage hours around.
Victoria was awesome, she was polite and very helpful. The 855 N Main Street location was clean and well managed.
I have had the need to rent a storage unit a few times now and always go to Extra Space Storage. The units are the best in the area...clean, reasonably priced and secure. I always feel safe when I have to visit my unit (even at night!) but even better are the people who work there. Penny, the office manager, is top notch and does a fantastic job of running the facility. Shes super helpful and great to work with! I have most often worked with B.J. Rice and love how helpful, knowledgeable, and personable she is! Her recommendations are on point and she always goes the extra mile to make sure my requests are fulfilled, my questions are answered in a timely manner, and my satisfaction is met. If you are looking to rent a storage unit, Extra Space Storage provides THE winning combination!
Victoria was a huge help and had a lot of knowledge about the way things work there. She made helpful suggestions about things I hadnt considered yet. I also thought she was nice to talk to.
Customers Service here is the best! Always keeping a watchful eye, if I need to sale anything and there to help in your future endeavors. Penny Jones recommend the best space for all your needs. The place was spotless and smelled super clean. I felt 100% comfortable in knowing my items were safe.
I had an amazing experience! Victoria was very nice and she showed me everything and answered all my questions with patience. She made my day!
Victoria was incredibly helpful when discussing our familys upcoming move. Thank you Extraspace for employing only the best!!
Penny greeted me with a warm smile and made it a pleasure doing business together. She definitely knows her facility better than any manager Ive ever dealt with in the storage business. I also have to compliment someone there how clean and manicured the property was when I visited.
Today is my move in date, and Lilia was great to work with. I submitted a reservation online, received a call from Penny to confirm everything (very pleasant and helpful), the whole process has been a breeze. The facility seems very nice, would definitely recommend based on everything Ive experienced so far!
There is No other customer service like Penny Jones. She goes Above and beyond for all her customers. Her facility is cleaner than any other. It is so wonderful to know there are still people who take such pride in their job and go out of their way to make sure each and every customer is taken care of.. She has just the right personnel touch. I highly recommend Extra Space Storage , especially any facility Penny Jones is working at..
Super fast and efficient service! Victoria had me all set within minutes! Got my keys and code and i was out of there a happy customer!
Penny was amazing! I was completely frustrated and was not able to find a reliable place to store my belongings. She didnt have the correct size but was able to suggest one of their locations. She was at the other location when I showed up to sign all the paperwork!Thank you again for the support and I truly appreciate everything. The only reason I walked in there is because a UPS driver told me to head that way while I was sitting outside a Public Storage office down the street!!
Awesome experience! Thanks to Victoria for being patient, and helping me pick the right storage unit! Would definitely refer this location because of the professional customer service.
In all my years of dealing with service professionals in many areas, I have never come across a person that does as great of a job as Gary with regard to expertise/knowledge of his industry, customer service and general helpfulness. Gary has performed beyond expectations, going so far as to help me identify a new unit in Fort Lauderdale in connection with my upcoming relocation. Thank you for this great service.
I have had my storage for over 5 years and have been through alot of employees. I must say Penny and Johnny are the nicest people. I always have easy access to my unit, which is the building is always clean and they make making payments so easy. They are always available. The location is easy to get to. I would recommend this facility to everyone.
I love this place, every time I come by I am always greeted with a smile from Victoria. With so much stuff going on in the world, she sure brightens my day with her kindness and great service and professional attitude!
I was storage shopping because I will be moving from my apartment soon and needed to find something fast to hold all of my things. Penny greeted me and and asked what my preferences were for a unit and what units were still available. Even if the prices were not the cheapest I felt secure knowing my things would be in good hands and will definitely come back to her again! Excellent customer service!
I had came in 5 minutes to closing, BJ still took the time to give me rates and show me the storage room. I had then thought I was going to need my storage room for a specific date, Gary ended up switching it for me with no problem. I was given a promotion rate which helped me a lot. Great storage location.Thank you!
Victoria was extremely prompt, pleasant and provided excellent customer service that went above & beyond while helping decide what size unit was needed. 10/10.
Property looks great and the manager Victoria is so pleasant and a joy to talk with
Victoria is AMAZING! Thanks for helping me setup my unit last week, I know I’m a little late on getting my review up that I promised.
I would definitely recommend storing your items at this Extra Space Storage! Victoria is very helpful and friendly. She handled my needs very quickly.
We recently rented a unit at this location. Its clean and well maintained. Gary is very professional and courteous. He clearly listed the different options for us and helped us decide on a unit that fits our needs. Great service.
Glad I chose Extra Space. The units were clean and affordable. Was help by Victoria and she was very friendly and professional. Will recommend highly!!
Gary, the store manager, is awesome. He was also very patient as I wasn’t even sure what size unit I needed. Once I explained to him what I would store in the unit, he drove me around to each unit and explained how I could position my items to get the best bang for my buck. I would certainly recommend this facility and this store manager to all my friends as I felt he really cared about my needs and wasn’t trying to just sell me a unit.
Gary Brimer is phenomenal at customer service. Upon my arrival he opened the door which has never happened in the history of me renting storage units ever! The property was clean and well kept and he was attentive and patient in answering all my questions. This is my first time using Extra Space Storage and I will use them again. Needless to say I am very impressed. Public storage can kick rocks. Extra Space is the way! Thanks again Gary!
Extra Space Storage has the best customer service! Lauren Lash, the assistant manager, greets me every time I come in and is quick to solve a problem if one erupts. Her customer-friendly attitude assures me that I made the right choice to store my personal items with Extra Space Storage. This facility is also cleaner than other storage facilities Ive been to. Great job!
Penny & Johnny were so nice, went above and beyond to help! We were in a hurry to get to the airport and they covered every item necessary while at the same time being happy and professional! Very personable team and such a clean building, feel great about having my items stored there.
From the very beginning phone call, to meeting BJ and Gary, to moving out today......I truly havent had a better experience. Thank you! I feel like Ive made new friends. Ill be sure to send anyone needing storage directly to you.
I am currently moving and was thinking about getting a storage unit for some boxes that we didn’t have a place for. BJ was so nice and knowledgeable about everything. Super happy with my experience there and especially for BJ, she did a great job!
Penny was a much needed ray of sunshine! We were moving locations and needed storage for a few months. She was very willing to help us out and got us taken care of. I will definitely recommend Penny and Extra Space to anyone I know that needs storage! Two thumbs up!!
Prompt & friendly service! Also, very clean facility. Best storage unit I have used in Alpharetta. Can’t beat the price either. You will love storing your belongings here. Good luck!
I had a great experience. The process to getting my new storage unit was very easy and affordable. I would recommend to anyone looking for storage.
Ive rented several time with Extra Space Storage 855 N. Main Alpharetta. The staff is incredibly friendly, competent and easy to deal with. Im very impressed by the high level of service I receive whenever I need it. The facility is always clean and well kept. Its a consistently excellent experience every time!
While looking for some temporary storage in the area I stopped in and spoke with BJ and Penny. They inquired as to my needs and were very helpful. Knowledgeable on the rates, availability and even provided rough storage size requirements for my needs. Rare friendliness and customer service not often experienced these days. They must be management. I was thankful.
Penny is an outstanding staff. She called, she greeted, she walked me through all the steps in the contract. Her friendliness really open up our conversation and made me feel very comfortable.
We have rented storage units for the past 3 or 4 years off and on at many different locations in the area. Working with extra space at this location Was hands down the best experience Ive had with any self storage unit. If you have storage needs in the Alpharetta area I highly recommend this location.
No issues with the storage unit! Found one closer to home and didn’t need one quite as big. Great customer service
Victoria was very informative and helpful.
Im going to DITTO what someone else wrote earlier...Southern Hospitality at its finest! Penny and Johnny were so personable! The property was so clean and well taken care of. Thank you both for making me feel welcomed and at home. You too are simply the best, and its a pleasure to do business with you. Prices are outstanding as well for the excellent quality. Keep up the great work! ~Crystal & Wayne
I recently sold my house and had to downsize. There are some things I didnt want to get rid of as I will need them in the future. And I wanted a place to store seasonal items so I dont live in clutter. When I went to this place the employee BJ was very friendly and helpful. I actually had a good time completing an errand on my to do list. She had such a great personality that I couldnt believe getting a storage unit could be fun. Thanks again for the highlight if my day!
There was a misunderstanding through the phone, but in person BJ really helped me out! She really was a pleasant person and helped me to find the right storage unit at the right price in a good timely manner! Thank you so much again for all your help!
So far my experience has been A#1. We are moving to another state and to an Extra Space Storage Facility there. Melissa and her staff there were friendly and knew their business in accomplishing this somewhat rare operation of remote setup of an account that is not local. Obviously not her first day on the job! Expert, courteous, and efficient are my three descriptors, along with charming.
Penny & Johnny are friendly folks that work hard to keep the place looking great! We had a climate controlled unit and building and grounds were ALWAYS clean and well lit! Wed highly recommend for your storage needs!
I went to the office yesterday to upsize my unit and had the pleasure of working with Lavondre. Long story short, life has been crazy these last couple months and a huge weight was lifted off my shoulders after he got me into a bigger unit that I could afford, as well as made great conversation. He was very professional, he worked quickly, and had a smile on his face the whole time. He was such a joy to work with, and will definitely be missed at this location. My biggest thanks to him and the company as a whole for hiring such amazing employees.
I had a great experience at the Alpharetta location. Penny Jones is a great store manager and very knowledgeable. She provided options to consider and was very patient and friendly through out the process. I would highly recommend this location anyone in need of storage space. Thanks. Kwabena ,
I called Victoria asked about pricing on a 10x10 she was VERY helpful and so patient with all the questions I was asking! I will definitely rent with her!
Victoria is the best! So nice, very well kept place. They will make sure you have the best experience at Extra Space.
Great and friendly staff. Very efficient and easy to work with. I love the honesty and forewarning they shared about rate increases!
COOL BANANAS !!!I called in to pay my bill and the person that answered the phone gave me ALLLLLLL the wrong information. At that point I was TOTALLY IRRITATED seeing as though my rate had just gone up !!! I decided to physically go into the office instead of going online so that I could speak to someone face to face. Thats when I met Victoria Donohue🤗 SHE was able to settle my nerves and explain everything to me about my pay cycle, the cost of my insurance, the payment increase and how she could customize it all to fit my personal needs. By the time my visit ended, I walked out of there feeling good about my new plan...I even felt better about the RATE INCREASE (Who ever says that...LOL) I then realized my attitude and feelings changed and it was All because of my encounter with Victoria...seeing as how my initial plan was to go in and cancel doing business with them. However many stores they have around the world, THATS HOW MANY VICTORIAS THEY NEED!!!!! THANKS VICTORIA for making a bad day GOOD🤗
I had SO many questions and Cody was extremely patient and super helpful! Its really hard to find someone with such a hard work ethic and genuine happiness to help people and thats exactly what Cody did/was. 10/10 would recommend this hard working employee to answer any questions you may have.
I just felt the need to comment what a great experience I had at this location. We recently relocated to the Alpharetta area. And are currently living in company housing until we buy a house here. I had visited 2 other storage sites prior to going to this Extra Space Storage location. The person working, B.J. Rice was beyond helpful. She was able to reassure me why we should go with this company. She was very engaging & created a fun environment during my interaction. She helped me determine what size of a unit I would need based on my furnishings & boxes. She actually took me on a tour of the grounds which no other person/company did. The area was extremely clean & well kept.The thought of having most of our belongings in storage has made me a nervous wreck during this move. But after my conversation with B.J. I felt so much better about the process. I know our stuff will be safe & sound while in storage.Every company should hire such personable people. It really made this process a pleasurable one.
I found myself with a problem the day I was moving out of state. Extra Space gave me an easy, affordable solution that buys the time I need to address the extra stuff that I could not move at this time. This is a do again situation!
Victoria was amazing to work with! She helped us find the perfect solutions for our small business!!
I rented Extra Storage, Alpharetta for a couple of years on 2 seperate occasions and I will always go back to them for my storage needs. First, the office personel are kind, considerate and really try to go out of their way to make the customer experience pleasurable. The other important factor is the cleanliness of the facilities. Im not kidding when I say, you can eat off the floors here ! The units are white as a whistle, the floors always clear of dirt and debris and no problem with bugs or rodents ! My personal belongings were in the same great shape upon leaving as they were upon arriving. When I left, I was billed correctly and I never had any billing issues. I love Extra Space Storage and I would go back to them if I had the need.
I had the opportunity to have BJ Rice help me out. She was very personable, funny and a pleasure to work with as she was full of ideas that I did not even think of. She respectfully answered the questions I had. I would definitely come back!!
I highly recommend Extra Space Storage! It is in a safe area, the unit was clean, and the staff was extremely professional and helpful, especially the manager, Gary Brimer. Overall fantastic experience- would definitely use this place again!
Signing up today. Simple process. Courteous staff. Informative on options & advising best deal for space required. Facility is clean and well maintained. Love the timed electronic door holders to allow easy access for move-in & move-out.
One of the main reasons I use Extra Space Storage in Alpharetta is because of the manager Penny. Ive tried other places but nothing beats the customer service Penny provides. She is extremely knowledgable and accommodating. She made the stress of moving twice in 3 months a lot easier. I wouldnt choose any other place for storage. Thanks Penny!
The facility is clean, safe and the manager Penny is fantastic. Penny is always willing to assist and support our needs. We use the facility for our business BlackDog Interiors LLC based on Alpharetta and I would recommend this place for both business and personal use.
I highly recommend Extra Space Storage. Penny Jones is amazing! She made our entire moving experience a breeze and I can tell she enjoys her job and helping others.
I would highly recommend this storage facility. It is very clean, the process was seamless to get started, it is well lit and safe. Most importantly the prices are very reasonable.
What a pleasant experience, BJ Rice was super helpful and really eased the stress of moving. The whole process was a breeze. Both the facility and customer service exceeded my expections. I would highly recommend Extra Space Storage.
Stopped in as I dont need storage for about 3 months just doing homework. Very pleasantly surprised to find such a clean storage place. Penny and Johnny was very informative to all my questions and also answered a lot of questions I didnt think to ask. Ill definitely be storing here as I have checked several places and the others can not compare.
Staff was polite and helpful. Storage unit is super clean like new.
Very unhappy & appalled on how my things looked after I got them out of storage yesterday. Covered in rat poop, filth, my white furniture turned yellow. Called the office talked to Gary, who basically told me he didn’t care & to file a claim. Talked Felicia-District Manager who told me the same thing. Now have left a message for the General Manager & filed a claim. If things aren’t taken care of I will pursue further action. Do not use this company. The others may have had great experiences but this is what happens when you don’t.
I just want people to know how attentive and knowledgeable BJ Rice is. She was very sweet to help me as I was going in to rent a space because of a random move and I really wasnt sure what I needed.Bj eased my concerns with her great customer service!!! Thanks again to easing my stress level!Denise
Penny and Johnny were the greatest. They not only treated me with kindness and respect, they are very professional, and provided me with a very clean, dry and secure place for my valuables.Thanx Penny & Johnny. I will definitely recommend your facility to anyone needing storage. David Laster
Very fast and the manager is so nice! I love this storage!
Penny and Johnny are great to do business with. Penny is cheerful and helpful. The facilities are nice, clean and secure. The climate controlled units are kept at a great temperature for storing weather sensitive items.
Great customer service from this extra space storage in Alpharetta.. Victoria was very helpful and made it a easy, smooth process
I couldnt be happier! Penny, the site manager and general all-around worker bee, made the process of selecting and signing up for an appropriate storage unit a snap. I chuckled at the 4.8 star rating. Some people can NEVER be satisfied. For the rest of us, choose Extra Space Storage. :-)
Extra space is great, we are retired and downsizing and relocating. They are convenient, have fair pricing, offer the size unit you need and have great staff!! It is a great experience dealing with extra space.
The manager, Gray Brimer is a extremely rude and untrustworthy. He mentioned he sent emails and phone calls following up for payment when I was out of country traveling for business - none of which were received, not even a voicemail. He put a lien on the unit instantly. I will be contacting their corporate office. There is a reason these inexperienced managers with poor customer service make 50k a year.
We recently rented 2 storage units at the Alpharetta (Main Street) location and their customer service is outstanding. I highly recommend.
Penny is a real wholesome genuine lady. Shes funny warm and has a big smile. Come check out her space!!! Trust me she and it wont dissapoint!!
I rented a unit with them today after reserving one online and so far Im extremely impressed. The staff was super nice, helpful, and friendly. The renting process was fast and super easy. I would recommend this facility to anyone!
Bj was great she prepared me for the easiest move ever. I recommend if you are moving or need to store anything. Go and see the great people of ExtraSpace Storage. I had a phenomenal experience thanks to BJ and Hannah.
I am a repeat customer...that you should say it all!Anyone looking for a value customer service based storage (Extra Sapce Storage) has it all. Excellent customer service Penny is just awsome individual to work with and the entire team at this location. And, most important the place is kept SPOTLESS CLEAN 24/7. I had my most valuable items there for almost a year and everything was well kept. Jenny+Service+Location+Team+Environment=AAA and its the reason I went back there to store a few of my items even though Ive moved from Alpharetta to Buckhead. You rarely come-by peopl like Jenny and the type of customer service she and her team provide is simply UNMATCHED!Thank you Jenny and your team...please keep doing what youre doing and JUS BE!Your Customer 2012/2013
Very cheerful, helpful staff -- Penny is wonderful! Convenient location and very clean facilities. They even had a nice size hand truck inside to transport our bigger items. Highly recommended.-- Lisa M., Alpharetta
I had a great experience with BJ today. She helped me secure a unit with awesome customer service. I would recommend anyone to Extra Space for Storage.
Penny and BJ did a fantastic job. The were very help and informative. Made the whole process very enjoyable. Strongly recommend. 5 StarJim
Gary Bruner goes above and beyond with his customer service. He is always willing to help, today I drove all the way from Douglasville to Alpharetta to get some thing out of storage , however; when I got to the gate I could not get in. I immediately called and he came out and was able to fix the problem. ( It seems I had not paid on time, oops). I then realized that you are closed on Sunday. Now that is really impressive and why I choose your location even though I live in Douglasville. Thank you Gary for making my day, and doing it with a smile.
Southern Hospitality at its finest! Penny and Johnny were so personable! The property was so clean and well taken care of. Just like HOME! I will definitely be back! :)
Penny and Johnny are the BEST!!!! Always there to assist where needed. Grounds kept top notch, security always made me feel safe while there alone. Cant do better then Penny n Johnny.
Excellent facility, secure, clean...most importantly friendly. Penny and Johnny are great. If you have storage needs, Extra Space Storage on Main Street in Alpharetta beats the competition hands down.
Victoria did a fantastic job helping me secure my units. I would highly recommend this facility.
I am currently renting three 10 x 10 storage units at Extra Space Storage. I sell for a company that manufactures Corporate Apparel and I need to have lots of extra space at Extra Space to store my samples and keep them nicely maintained so that they are always presentable for my presentations. So Im renting two of the three units for work and actually in the third unit, my wife and I use that for personal stuff where we have out grew our house when our two daugheters were born. But needless to say whether its for work, or for personal, we are VERY happy with Extra Space Storage. Johhny and Penny are two of the friendliest people you will ever meet and they do a superb job of making you feel welcome every time you enter or leave the facility as well as they take pride in their facility and keep it extremely clean and extemely safe! When Im not on the road, I usually find myself at the facility 5 to 10 times a week. It has become a home away from home and kind of an office away from the office. We are VERY pleased with Extra Space and highly reccomend it to anyone who needs extra space.
I am currently renting. 2 units and have been renting for just under a decade. Penny. and Johnnys work ethics are phenomenal. more companies. would. benefit. by having. employees. like Johnny. and Penny. would highly recommend this company.
Ive known Penny & Johnny over 6 years, and trust your belongings will be safe and secure. Honesty, integrity and great customer service is what you can expect when you store with them.
BJ was amazing, great customer service...She took her time to make sure my moving and storage needs were met professionally and accurately...highly recommend this facility and see BJ, she is awesome💯
The Jones were very helpful and even provided a mover contact. The facility is very clean and well kept. We appreciated meeting them and they were very helpful. We would recommend then to any and all friends.
Ive worked with several Extra Space storage facilities with nothing but great things to say. This facility is the exception. Highly unprofessional. Major communication issues, and management will outright LIE to cover their backs. Highly recommend going with a different storage facility even if you just choose the Extra Space down the road.
BJ was terrific! She was more than accommodating and friendly. Great experience during the stressful time of moving. Thanks a ton!
Penny and Cody were probably the greatest employees I have ever worked with. They were kind and efficient and definitely helped me to have a great day!
The location is very clean and welcoming. The team was also very pleasant. The two I spoke with (Stan and Penny) were very hospitable and knowledgeable. I would definitely recommend this location!
They’re so helpful here and pleasant, knowledgeable and willing to go the extra mile to show you what they have available. Always with your benefit in mind, they try to accommodate your needs and look out for you the best to their ability...friendly, skillful, and professional service every time!
I moved to the Alpharetta arear at the beginning of August. I used this storage room for 2 months, but it was definitely the best exoerience at a storage room I have had. They were so incredibly nice and the place is extremely clean and well lit.I would highly recommend this place to anyone looking for a storage center in the area
Beautiful and clean location! Awesomer than I even hoped for! Penny and Johnny were so helpful and professional! They helped make our move so much easier! Thanks!
Mr. T was super helpful in getting a unit set up for me in Charlotte. Very knowledgeable and informative.Made the process very smooth!
I have been a customer at this location for over 2 years now. I have never been more satisfied with the genuine customer service thats provided! Penny is amazing! :) 5 Stars
The property is in excellent condition and the cleanest in town, don’t store anywhere but here!! Penny by far has the best customer service and will help you get what you need and makes an excellent experience!
Penny was awesome, meet me at the door as I came in , what a treat, you dont find this anymore! If you need a great place to store your stuff Extra Space on main street is the place to go!
Great service here. It was easy to transfer to a larger unit when needed, and all of my stored items were safe for several years while I was there.
Penny is so sweet! Great place to store your things. Always clean and tidy. Easy access to units. Would definitely use again!!!!!
Very smooth! Victoria made the whole process like a breeze!
Fast and friendly service! Victoria is very helpful and makes the process simple. Would highly recommend
BJ was awesome. She was a great big help! I would definitely recommend Extra Space Storage Alpharetta. Highly satisfied
Efficient everything was taken care of when I got there the rate is amazing the space is clean and organized!
I had a great experience! We did not experience any issues with humidity or flooding here. Administration was very great, professional and cordial.
Gary and DJ are always so friendly and helpful to my boyfriend and me when we are here. We would definitely recommend this facility.
Very friendly staff, super accommodating. Let them know what you need and theyll take care of you. Stan is great!
I recently had my stuff stored at Extra space Storage the customer service there was super nice her name was Penny Jones her store was clean and neat Penny Jones was a very sweet lady
This location is awesome, BJ always has a great demeanor and very helpfull, from when you get a new storage unit to answering questions you may have.
Awesome, easy experience. Great customer service. Would highly recommend. Jamie
The customer service is second to none. She always has a smile to share, and the facility is top notch as well. I am glad to have found my extra space.
I needed to store some things because I was downgrading my apartment one less room and I came here and BJ was so great!!!! Customer service was wonderful and I felt safe leaving my things here.
Great facility and management! Extra Space Storage always finds a way to take care of you. Highly recommend!
Penny is awesome. Always helps me whenever need something. Site is clean. I would recommend to anyone who needs storage.
Bj was amazing, she helped me threw the property showed me several units that I wanted to look at. She was very nice and helpful.
James and Gabby were both extremely helpful and friendly. Theyre customer service was excellent!
Great customer service as well its a clean storage unit I loved having my storage unit knowing I left my personal items in good hands month to month.
B.J was an absolute pleasure to work with. I was coming from out of town so was a bit nervous but everything exceeded my expectations. Thanks Extra Storage Space and B.J
Great prices on units! Victoria was very helpful and polite. Again, great prices!
Victoria was so kind and helpful to this stressed out senior! Thank you dear heart!
Clean facilities and Chrissy took great care of us. We came in and were able to get everything we needed without any issues.
I was looking for storage and I came along Extra Space.....BJ was extremely helpful and courteous....would definitely recommend and great job.....Awesome customer service 😃
BJ has amazing customer service and was a pleasure working with her. Keep up the good work...
Ive been a customer of Pennys for 7 years. Her service is exceptional and she is a joy to work with!!
Excellent customer experience and well kept facility. Penny is a great ambassador with a vast knowledge about the company.
Great storage facility. Very new, so the units are clean and well lit. Great price for the size of the unit.
Victoria is very helpful and knowledgeable. The facility is clean and well maintained.
Gary was very helpful and knowledgable. Over all a very pleasant experience. Clean facilities and excellent location.
Penny made the rental process quick and easy. Very clean and well maintained. Highly recommended.
Best help and reception yet. Called around a lot of places but the team here went out of their way to ensure I got exactly what I needed. Will use them every time.
Beautiful facility, customer service is like no other in town. Would recommend this facility to all who are in need of storage whether moving or just need extra space!
The best storage facility in Alpharetta. The management is always ready to answer any questions one may have. This is the only place for my storage needs! Top quality.
Penny and BJ are a pleasure to do business with. Always helpful and address concerns promptly. Very clean facility.
BJ rocks and Gary is a superhero that got me the perfect unit at the last minute.
Gary did a wonderful job helping us. The customer service here is amazing!
Bj is great she helped me get in to my storage without any problems. Very nice woman and bubbly
BJ was very, very helpful and answered questions that I have asked. Thank you BJ and extra space storage for all your help....I would recommend extra space storage to all my friends and family.
Unit is clean and secure with on site manager. Gary was very helpful explaining unit and insurance options.
I have rented two to three units at this location since 2003 and always found it to be well in, nicely maintained and, importantly, secure.
Friendly, professional staff; easy secure in and out, clean facility & various size storage units to fit your needs; no hassle storage!
Penny & Bj are the best, facility is top notch, would not go anywhere else. They are very knowledgeable and are 2 great gals
Been here probably ten years. Very happy. Penny takes Great of me!
Victoria is so helpful and goes above and beyond for her customers!
BJ was great! She made sure I got the most bang for my buck. Thanks BJ :)
The best property mgr Ive see Gary operates this property as if it were his, take care of your staff.
What a great experience! Friendly, accommodating personal! If you are looking for local storage, this is the place you want to be.
PENNY IS AMAZING!!! After 5 years in storage, she ALWAYS assisted me!! Love her!
Super quick experience. Gary is is awesome. Location is super clean as well. Highly recommend.
I downgraded from my house to an apartment and penny helped me out so much.. thank you she was very sweet I will recommend this place to everyone.
Friendly staff with clean and safe storage facilities. Would highly recommend it to anyone looking for a great storage unit and dedicated staff
They were very helpful, nice and also they are extremely professional. I am fully satisfied with them and would certainly recommend it to everyone.
I love this place, Penny has great customer service, she is always able to answer any questions you have, definitely recommend this place
Gary was very helpful in setting us up with a storage unit. Very professional.
This is the absolute best storage property in Alpharetta. No one takes care of their customers like Penny!!
Great experience. Penny was able to answer my questions and find thethe best space option for me.
Greatest costumer service that I have ever experienced in a long time. Facility is extremely clean and very well kept
Very friendly people and a clean, safe property. Would recommend to anyone who is in need of a storage solution.
Easy seamless experience getting setup and moved in. Good prices. Gary was very helpful.
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2021-12-29I’m so glad I chose this Extra Storage location to store my personal belongings. Victoria was AMAZING from the initial conversation from the time I signed the contract and completed the transaction. Victoria’s ability to connect with her customers is the reason I chose to do business with her. Customer service is everything to me, and Victoria exemplifies what you would expect from any customer focused organization.Tracie
Review №2
2022-02-14Victoria is hands down the best! She was so patient and helpful during my renting process. I walked away with no worries about the safety of my things and the facility is by far one of the cleanest I’ve seen. Highly recommend
Review №3
2022-06-15This is the second time Ive rented storage space at Extra Storage in Alpharetta. The place is very clean and Victoria has been great to deal with. But, in the 2 years that weve rented our space the price has gone up twice . It started out around $190 and I just got a notice that its going to $351 starting next month. I realize they are just maxing out their profit based on demand, but when a recession hits (and it will) Im going to remember this.
Review №4
2022-05-04Rented this small unit for work and it couldn’t have been easier. The rolling cart was right where I needed it, making move in day a breeze. Super glad I found this location.Great staff. Very clean. Professional.
Review №5
2022-07-09Extra Space made the right choice when hiring Victoria! She is considerate, helpful, and very professional. She does a great job with taking care of the property and is a pleasure to work with! Highly recommend!
Review №6
2022-06-19Great place to store whatever you need to. Very convenient, unbeatable prices, very clean facility. I visited 5 storage locations before finally deciding on this place, and Im very satisfied that I chose this location
Review №7
2021-08-27My experience was GREAT! This is the second storage space that I have rented here within the past year. Victoria was EXTREMELY professional and helpful on the phone and in person. I had to go in person to sign the documents…. Being a senior it was a bit challenging for me! Victoria helped me complete it in a few minutes. I would HIGHLY recommend Extra Storage!
Review №8
2021-09-22Victoria did her best to make my rental experience a good one.She was sensitive to my needs and even took the time to look up alternative solutions at other other rental facilities. I appreciate her professionalism and eagerness to help me out.
Review №9
2022-05-16After only 3 months (May being the third month) of renting a storage from this place, the price has gone up.This is truly just price gauging. If it would have been a year later, I could understand.....but 3 months? RIDICULOUS!!!! TOTALLY UNACCEPTABLE.
Review №10
2022-03-23Property fence has been broken for months. Hasnt been fixed.Gate gets stuck when opening/closing.They will double your price after 1 year and claim its fair space value. Its not.