Wheelchair-accessible entrance
Yes
Extra Space Storage in Dacula
Categories
Location on the map
Dacula, Gwinnett County, Georgia, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 678-482-0810
Site: https://www.extraspace.com/stora...
Site: https://www.extraspace.com/stora...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
Comments (199)
Dwayne, the manager is the best. He is always kind, courteous and professional. He goes above and beyond to help the customers. I highly recommend this facility. It’s a little far from my home but for the excellent customer service and exceptionally clean facilities, it’s certainly worth the drive.
Dwayne C. is both seasoned and an astute asset to Extra Space Storage. The company would benefit from more individuals such as Dwayne. He handled my concerns with expertise, professionalism and compassion and I found that to be quite refreshing in this fast pace industry.Clifton C.
As everyone knows moving sucks!!!! But this place made it easy for me and my wife to access our storage unit and helped us when we needed it...thank you!!!!!
Definitely would use extra space again, used for almost 2-3 years in two different locations . Easy and great service
Dewayne, in Davila, Ga., has the best professional skills. He listens to what you need, asks questions to make sure it’s the right sized unit, flexibility, and a great attitude and personality!! Highly recommended!
Easy online sign up and nice friendly staff! Dwayne is awesome!
Dwayne was excellent and took care of all of my needs! As someone who used to work in customer service, I really appreciate when people I work with provide outstanding customer service. I would highly recommend using Extra Space Storage for any storage needs, and will continue to do so myself if need be in the future!
Always top notch customer service from Duane and the Braselton team. They are responsive and knowledgeable. A ➕
Dwayne was amazing and so helpful. We were able to rent the exact unit we needed.
Needed a storage space at last minute. Stopped by and even though the size I wanted wasnt available, we were able to find a unit that works. Dwayne was wonderful to work with. He was friendly, quick, efficient and helpful. The office was immaculate and clean. So was the unit. The whole process was seamless.
Got to the storage unit after hours was sooo annoyed couldn’t reach anyone on the phone to help me find my unit but with luck I met I believe the store manager name Duane who noticed me driving around like a crazy person showed me where my unit was located I really appreciate his help very professional
Very convenient location. Units are clean and staff is so helpful. I needed to keep my unit for an extra week and they were friendly and efficient and quick to help. Checkout process is simple and fast.
Place is clean and visible. customer service was warm, inviting and knowledgeable.
We ended up needing 2 spaces. Dwayne was very helpful setting us up with the spaces and when we were ready, he was very helpful when we vacated the units. He is very knowledgeable and kind with his assistance. He made our experience smooth and easy. Thanks again!
Dwayne was extremely helpful! Very professional and knowledgeable! Great experience! I would highly recommend this company for all your storage needs!
John took extra time and care to help me get what I needed done and went above and beyond his role of duty to help me. I was about to look for a closer location but I would drive the extra 5 miles every day just because I know I would get personable excellence in care here. Thank you again John!
I’ve used this storage facility in the past. The monthly storage price is reasonable. The manager, Dwayne is friendly and responsive. I was pleased with how easy it was to complete the rental process online. Overall, the experience has been great!
Dwayne was so professional and courteous. He answered all of my questions with a smile and went over and above to make sure I found my unit and was able to access it correctly. I will be looking forward to doing more business and will be recommending to ally professional and social family of friends. He gets a n A+ from me.
I was looking for a good place to store some classic vehicles for future storage in a few months. I spoke with Dwayne over the phone he was extremely knowledgeable and helpful. I met him in person to see the place prior to storage and that gave me reassurance that my valuables were in great hands. I call back over the phone to reserve the units and he remembered my name and dates that I wanted to store them and well as the impeccable customer service from Faith! I recommend this to anytime looking to store anything use them immediately.Best customer service I’ve received in a while! Keep up the great work!! If I could give 10 stars I would!
My daughter needed to rent a storage unit last minute, and the service she received was excelled. Chamberlain was patient over the phone while helping her figure out what unit was best for her. When she arrived, she mentioned her last name and he knew exactly who she was. The service inside the store was just as great as over the phone. He saw that she was sore and limping from moving, and offered her many conveniences to help make her more comfortable. Very professional and kind!
This storage unit is clean, well-maintained, as well as convenient. The location is great. I was able to receive my gate code, do my reservation, as well as access my unit Contactless. The customer service online was great, Dwayne was attentive and thorough with providing me the details and everything that i needed. I will continue to use extra storage for all of my needs. I would recommend this place to anybody and everybody. Dwayne was an exceptional help, over and over.
Went to this location for a last minute storage and was very satisfied. The customer service was exceptional and the locations units and grounds were very clean. Prices are kind of high but they offer a one month free promotion that helps. Overall, Id definitely recommended this location. Faith and Dwayne are definitely the ones to speak with and are in need of a well deserved promotion. Best of luck to all future renters.
Mangement is very professional and always willing to help and answers all questions.Thank You
Dwayne gave me the Best Customer Service I have ever recieved! If you need help ..make sure to call him bc he goes beyond his job to help you find what you need. It was a pleasure speaking with him and he was so patient and attentive to all my questions and needs! I dont even want to leave the facility bc he was so helpful. Its hard to find that these days!
Dwayne was extremely helpful and very pleasurable to work with throughout my rental experience.
The customer service was phenomenal. To be specific, the instructions provided when we secured the unit were clear and provided quickly, the person followed up with us soon after getting the space to make sure we were satisfied, and what blew me away is when the person called to check on us when she noticed our unit was empty. Attention to detail, customer service and a very good attitude are hard to find nowadays and all were greatly appreciated.
Dwayne saved the day! I’ve always heard this place is good but wow just wow. Dwayne superseded all of my expectations and made sure I had no billing surprises. In a time when there are no storage units readily available and good customer service is hard to come by, it’s nice to see businesses like this do exist.
Dwayne was outstanding and his customer service was Superb!!!
Faith and Dwayne were extremely helpful and accommodating to me during the rental process. They both went above and beyond to ensure I was satisfied with the unit I received. I am so thankful for their help and would definitely use Extra Space Storage again in the future!
Dwayne excellent service everytime and always has the facility 1000%
My experience was awesome. Dwayne was incredibly knowledgable and helpful. I will definately recommend to anyone and everyone else in the market for safe, secure storage with great management.
Dwayne and Faith are phenomenal at this location! Faith was very warm and welcoming, I couldn’t find my storage unit, she locked up and took me right to it, made sure my lock worked and I was good to go.The next day I realized I needed more space and I encountered the manager Dwayne because I was having issues online and it was 10 minutes before closing. He assured me not to worry he wouldn’t leave or close up until he had gotten me taken care of, he did just that and never made me feel rushed. The level of superb customer service the Braselton Hwy location in Dacula represents is by far the best, they truly exceeded my expectations. Thank you for making a tough move, feel easy. I appreciate you both. Thank you.
Dwayne was fantastic. We arrived onsite and discovered that the items we wanted to store would not fit in the unit we had leased. Dwayne really stepped up and worked it out for us by finding another great solution to our storage needs. Dwayne is a credit to your company! Its rare you find an employee with such a good can do attitude. Thanks so much.
This review is actually based on the service I received in my one day dealing with Extra space Storage. My wife reserved storage at Extra Space but I realized that we need to have a storage place closer to where we are moving FROM. I called and talked to Dwayne (I think he is the owner) and asked about a refund and explained my situation. I was prepared for the “annoyed reaction” that can happen when you ask a business for a refund but surprisingly Dwayne was very pleasant and professional. Refund was issued while I was on the phone. Even though we didn’t actually move anything into the storage I can say I would Definitely use this business for my future storage needs just based off dealing with the owner.
Listen man.. Mr. Dwayne is one of the nicest, best people I’ve ever met in my life. He stayed late for us and was courteous throughout the whole process. I will definitely tell all my peoples about Extra Space storage.
Great customer service and willingness to help! Dwayne was very nice and helped us get another storage unit quickly! Highly recommend!
Mr. Brown was so friendly from the moment I walked into the door! He even walked in the rain down to the unit to show me everything. Such a kind person! I look forward to my experience with Extra Space Storage.
Dwayne (and Faith!) were so incredibly helpful with a last minute storage unit need. Professional, courteous and an asset to your company! Highly recommend. Thank you Dwayne!
Excellent service, was a great help our entire tenure storing and very generous and helpful while moving out. Shoutout to Dwayne!
Professional, friendly and helpful staff! Dwayne knows the business well, and is quick to help and answer any questions or concerns. Faith is also a pleasure to meet - courteous and friendly!
Chamberlain was the employee that helped me at the Braselton Highway location in Dacula, GA. I was grateful he was wearing as mask too because lately I’m usually the only one wearing a mask. He was friendly and very courteous. I couldn’t get my storage door opened and he immediately drove to it and showed me how to open it. I would highly recommend Extra Space Storage to my friends and family looking for a clean, secure place to store their car like myself. The main reason I would recommend this storage location is due to the professionalism Chamberlain showed myself and my Momma. Ask for Chamberlain, you won’t be disappointed. 5+ Stars.
Every time we visit this property, Dwayne is cleaning and tidying, keeping the grounds neat as a pin! He is always so friendly & helpful! Great location!
Dwayne is such a pleasure to deal with! He is approachable and seems to know the answer to every possible question. Great manager for a great property!
Excellent experience Mr. Wayne manager very nice and helpful.
Great customer service!! I will definitely recommend using this location.
I want to thank Dwayne so much for his help. He really made my move out easy. Started off a bit frustrating.....somehow he was the calm during the storm and it worked out perfectly.Thanks Dwayne!
We have been using extra space storage in Dacula for about 4 months now and Dwayne has been great. He helps us with any of our questions or problems. Its a great facility with plenty of room and we use the climate control for our prized possessions. We are looking to purchase our second storage unit with Dwayne now and I definitely recommend them!
Dwayne Had Great Customer Service And Met All My Needs As Far As My Storage Account , And All In A Timely Manner . His Help Was More Than Suffice .
Staff are courteous and helpful. I had forgotten to put my lock back on my unit and they called me to alert me. I appreciate how Dewayne helped me handle my situation.
Extra Space is great, especially Dwayne!! My mom and I were moving stuff from my storage unit and heard a kitten crying and tracked it down. He was stuck under the grill of a car that was covered with a tarp (we assumed he was hiding with all of the storms/rain). Dwayne helped us rescue the baby kitten, and even got poison ivy for helping us. He brought us calamine lotion and cortisone cream since we all got bit by mosquitoes trying to save her. He is the best!
This place is absolutely amazing! Dwayne is such a great and personable manager! Hell get you squared away with all your needs! Highly recommended this facility!
Thank you for such great help. Moving is hard enough but to another state is even more stressful. Dwayne Croom was patient and kind. Very informative in regards to the space and other options. I feel more ready for this transition. Thank you for you amazing customer service!
Excellent customer service! I highly recommend.
I had my items stored here for almost two years and when I picked them up recently everything was just as I left it. I’ve used other storage units that had lots of bug problems and your items develop odors over time but I didn’t have that issue here. The staff was always helpful and courteous and Dwayne really looked out for me at move out time. I definitely appreciate it and highly recommend this facility.
I started using this location in November of 2021 and was please with them until I received a letter in the mail saying the rental cost had gone up $50+ with no reasoning. Very disappointed.
Dwayne was a huge help. Great experience.
It was a pleasure working with Dwayne at Extra Space, he went out of his way to accommodate me. Very friendly and good customer service at this location.
Dwayne is not just the most informative and professional individual Ive dealt with at extra space storage, hes the most professional and informative employee of any business Ive ever dealt with. Even when I was furious about something (involving my ex gf and our storage shed) I couldnt even get angry with him because he was just so damn professional, and I respect that. Excellent work whoever hired him.
This is one of the best customer service experiences!!! Dwayne was extremely helpful. The facility is well maintained and the prices are suitable for me and my small business.Thanks for everything!!
I have found Dwayne to be one of the most professional facility managers I’ve met yet. His units are immaculate, the customers service is directly on target and the facility maintenance and security is undoubtedly of the highest importance to him. If you need “Extra Space” and you are anywhere within range of this facility, you need to go see Dwayne!
Dwayne Croom is great at handling the new social distance rules respectfully and while still providing great customer service. Made my last minute need to rent a storage unit on a Saturday minutes before the store closed easy and quick. Just based off of his customer service Extra Space has gained a repeat customer.
Dewayne has great customer étiquette and was very helpful in me making a decision as well as transferring from one storage to my current. Thanks
After making a reservation with UHaul storage unit & truck I was told they did not have any units and they are having online technical difficulties. Displaying what they actually do not have. Aggravated that I took off work for nothing to be done I did an EXTENSIVE storage space search on google & I came across this place. DWAYNE helped with everything, and I can finally move on knowing that its completed. He is very well-spoken, and knowledgeable of what he is doing.
Dwayne is ALWAYS ALWAYS ALWAYS smiling and ready to help any way he can! We always enjoy taking trips to the storage unit! Thank you Dwayne for EVERYTHING you do!Fantastic pricing and a very clean facility!
It was a pleasure in working with Dwayne today in selecting the right size unit for my needs. He was very informative and made sure I was pleased with everything!!
I got a call from Dwayne Croom regarding my 2 storage units for renewal. He was able to address my concerns in a very professional and most importantly, in a respectful manner. He has a great customer service skills and I was pleased with his attention to details regarding my questions. I would recommend him any day to anyone with storage concerns and advice.Because of Dwayne, I was convinced to stay longer than expected with Extra Storage.Thank You so much for all your help and support. You have been an amazing representative of Extra space storage and I hope the company recognizes your zeal, diligence, Integrity, hard work and great customer service skills you have and show the customers here.I wish and hope other storage managers and workers can emulate your professional Skills as well as relate with customers in a very respectful manner which you have shown in over 4 years.Your patience and understanding and professionalism is incomparable and I do hope you get recognized for this.Thank you so much once again Dwayne. Please know that you are so well appreciated.I do sincerely express my gratitude of your professionalism.On behalf of Prester and myself , we say thank you very much.
Very professional and customer service was outstanding! Dwayne and team pointed me in the right direction to meet all of my needs during the process. Thank you guys for everything!
Dwayne was amazing. Extremely informative and friendly. He provided us with the best rate possible and we are so excited to begin our storage experience with extra space storage! Yes Thanks Dwayne hope to see you around!
Dwayne is the man! Super friendly staff and everything was settled in a timely manner. Highly recommend. 🙏✌️🍄 Mush love
Dwayne was very helpful. Fully explained everything to me and made sure I understood my lease details. Very friendly, thanks so much!
Dwayne is a great customer representative!! Very attentive to his position from day one has been so helpful in any way...went by today to retrieve items and he assisted with new gate and unlocking procedures from start to finish.Always a great experience with this facility!!
Dwayne is the man! Made it simple and as easy! Thankful!
Dwayne was super helpful and respectful! The process was easy and quick. We called in ahead of time and were able to reserve a unit with the help of the call center representative. Highly recommend Extra Space Storage to anyone who needs a storage unit, which are reasonably priced. My husband even said, Thumbs up! 😁
Dwayne did an amazing job! Thanks so much!
Everything was great and Dwayne was polite and friendly... my visit was pleasant and looking forward to future business
Everyone was extremely professional and readily available. The units were easily accessible and moving carts were available at the entrance.
The rental process was seamless. There was an issue with the Extra Space app not allowing me entry to my unit, but Faith is a real problem-solver and took extra care to make sure I had the access I need. She is a credit to the organization.
Dwayne was excellent! Great customer service! James was knowledgeable with completing to online lease! Thanks for your wonderful staff!
Nothing but the best from this location! Property manager Dwayne is excellent in providing exactly what you need and what you are looking for. Professionalism along with kindness you will receive. Extra Space can always receive my business! 👏🏼👏🏼
Great and easy to work with. They had my unit cleaned and everything set up before I even got to there location. Just had to put my code in to get through the gate.
Best experience I’ve had in when renting a storage space. Faith greeted me by opening the door with a welcoming and professional smile!She checked me in quickly and showed me the unit all while explaining the policies and procedures. Very pleasant experience. Will recommend this location to friends and family!
Kind of a shady operation. After 2 months of renting we got a small postcard notice that the rent on the unit would be increasing by more than 60% (from $142/month to $222/moth) because of demand of the market. We made our payment for the unit rental from July 22 - August 22. We moved items out on August 3. It appears that the unit was rented tp another party that day. So, if we wanted to move items back into the unit anytime after the 3rd, we would not have been able to, because it was given to someone else. So 2 parties paid for the same unit for 3 weeks. If youre going to give my unit away and re-rent give me a refund! Seems a bit dishonest to me.
Dwayne had the unit available and made sure it was ready to go for us. He even came down and checked in with us personally. It was short notice and we are so grateful.
Never has renting a storage space been easier! Chamberlain is the best! Looking forward to doing business together!
Service at ExtraSpace was phenomenal. Dwayne and team went beyond the call of duty to ensure that I had the right space and the right price. I am very grateful to have found them. I can recommend them without reservation or hesitation.
Dwayne and team were very professional and went the extra mile to ensure I had the best possible experience.
Excellent experience at this location! John and Dwayne were very helpful and knowledgeable for our situation.
Today I worked with Mr.Croom and he was literally the best, very nice and most importantly informative. THANKS MR.CROOM
Dwayne was fantastic in getting us set up with a storage unit. He was friendly, helpful, and worked to get us the best rate for our unit. Will definitely come back here if we ever need a storage unit again!
Great exsperience and Dwayne was awesome and answered every question
Amazing and super helpful staff here. The best storage unit facility I’ve experienced in a long time. 24/7 access with your gate code. Push carts are available in each building for big items. Dwayne is the most helpful, professional and friendly employee!
The service here was exceptional!! The staff was extremely helpful, polite and went out of there way to not only help me get the right Unit, but make me feel like one of the family.This is a great place to do business and I would highly recommend them. You won’t be sorry!!!
Dwayne is really great!!! I originally chose this company because of how clean and nice the units and property are compared to some others that I looked into. I found the customer service to be beyond awesome. If you need storage this is the best place to go.
Seamless, smooth experience. Purchased my unit in a matter of minutes and got a great customer service call shortly after to confirm the details. Thank You!!
Dwayne is the man! He runs a clean and professional location.
Wonderful customer service , best I’ve experience in a very long time I’m extremely grateful to Mr Dwanye Croom for his patience and assistance today I couldn’t have felt much more at home and at ease ❤️👋
The process from start to finish was easier than expected. I met with Dwayne and Stacy, who both made the experience as good as it could be. The property is clean/well maintained and you can tell its safe. 5 stars!
Dwayne was wonderful! Very informative, excellent service, quick and painless experience. Definitely recommend!
Dwayne at the location is awesome. Left key in lock and he called to tell me they would hold my keys for me and they did. Trust worthy 💯.
Dwayne provided excellent customer service from the moment of my arrival. He made the process of getting a storage unit very easy and was very informative on the types of unit I would need concerning my move in. It’s been a great
Best place to store your vehicle or boat. I been Parkin my boat here for over 2 years. Dwayne is great. Secure place for the best rates in town,
Dwayne and Ivy were so helpful and friendly! They took the time to show me my unit before committing, and afterwards walked me through the steps of setting up my personal account online with a passcode. This storage unit is definitely a great price with great customer service.
Dwayne has got to be the best sales person out there. great service great person. he was a great help on the clock and of the clock. we need more people like dwayne. this place has an angel working for them. thank you dwayne for all your help.
They were very quick in setting me up with an appointment. I met with Dwayne and he was very friendly and accommodating. Pricing was very competitive. Would definitely recommend them if you’re looking for a storage facility.
I had a Great experience at extra storage space today! Dwayne and Beth did an great job explaining everything and showing us a few units to ensure we picked the right one. Definitely recommend
Excellent experience! Recommend highly! Manager Dwayne and Joe were absolutely wonderful and patient, they helped us decide what was right and showed us several choices to help us! Can’t say enough great things about these guys!!!
Love this Storage Facility. Always Clean and Very Safe. Thanks to Dwayne Croom who has always been very diligent in providing excellent customer service to My Wife and I. We would never consider any other Storage Company.Thank you kindly Dwayne for all your assistance. We truly appreciate you
Bernard and Dwayne are awesome! They helped us to secure the right storage unit for our needs. The area is clean and the service is beyond compare. We Love this place! We will recommend you to our friends.
I have used several storage facilities for moving purposes for my work for many years. ESS absolutely, the best storage facility ever and thats why I am repeat customer. Dwayne and his staff at the Dacula, GA location are courteous, personable and carry themselves in a professional manner.
Tony and Dwayne are spectacular. Very helpful and quick to respond. Had a door falling off the track and Dwayne switched us to a new unit with no inconvenience to us. Great team
Amazing location and amazing workers. Always able to help and understand any problems Im having. I would like to personally thank Faith, shes been there for quite some time and its always very nice speaking with her.
Dwayne was friendly, professional, knowledgeable. He went through the process in an organized fashion, and answered my questions in a clear , concise manner.
Came in today for storage Anthony an Dwayne were AMAZING!!!! I was feeling unsure at first but Anthony assured me that everything was going to be great he even listened to my personal rant. Dwayne came in an sealed the deal, very personable and helpful. Thank you guys for everything. Ill definitely do business here anytime, and refer a friend!!!
Dwayne was very professional and courteous. He definitely was knowledgeable and personable.My experience was great and I highly recommend this location for anyone that needs to store items.
Omg! Dwayne and Anthony were spectacular! They were extremely professional and helpful. They cater to our needs and even listened to our personal rants. Theyre attention to detail and attentiveness speaks volumes! Id refer everyone in need of storage space to come here. Thanks guys!
Duane and Bernard run a very nice business. They greet everyone with a handshake and smile as youre walking in, no waiting or standing behind the counter. Customer service is second to none. Would definitely recommend this Extra Space Storage in Braselton any day of the week. Thanks guys it was a pleasure doing business with you.Dominic12/11/2017
I cannot say enough good things about Duane. I apologize if I did not spell his name correctly. He was friendly, professional, and extremely knowledgeable. He made renting one of your storage units very easy for us. He explained everything thoroughly and did an excellent job. My husband and I are both self-employed and have rented many storage units in the past. This was, by far, the best experience with Duane.
Incredibly helpful and kind service! I have recommended family and friends to come store their belongings here! Dwayne is the best!
Dwayne went the extra mile helping us get a space. He helped us on short notice and was very professional.
Tony is the nicest, polite, and professional person Ive ever met. Answered all my questions, was very helpful, and set me up quick. The storage space was exactly what I needed. Highly recommend to anybody!
Dwyane was very nice to work with. He explained everything to me and the customer service was remarkable. Gave a tour of the unit and made my experience very fast and easy. Thanks!
Chamberlain was awsome! He made the check in process a sooo easy! He was very prompt with any assistance needed! Thanks Chamberlain! - Kya Woodson
We are in the process of buying/selling and our closing dates did not align. I researched at least 6 facilities seeking temporary space, out of contracts, just short term 30 days and I came up with Extra Space Storage. Contacted their number online and they had someone call me from the 2790 Braselton Hwy, Dacula location (nearest to my house). Dwaynes knowledge / help is greatly appreciated, he knows how to work with people and I got a GREAT deal. THX, CR.
Great experience. Great value over other storage options. Was able to search and secure storage for most of my home items while building a home. Manager was super helpful in letting me know what was available and when. Saved 75% over using a moving company storage option. Modules were clean, spacious, lighted and secure. With so many locations - I was able to store near my home and this saved additional relocation costs - due to saving transportation time.
Extra Space Storage has great customer service. Dwayne Croom was my sales specialist. He was very understanding of my needs for moving to this area with storing my items. I definitely love how clean the property was which really made me feel comfortable storing there. I definitely recommend Extra Space Storage!!!!
The Dacula Extra Space storage place is a very good and clean place to store your things. Dwayne was very helpful and very hood at informing you on the storage amongst other things. I would recommend this storage place to everyone.
Dwayne was great very helpful and patient with me as I truly needed his assistance
Mr. Dwayne was very helpful and efficient in the purchasing process and moving process. Would highly recommend!
Clean units, well taken care of. I feel safe leaving my stuff there. A bit on the pricey side but they do have internet specials which help with the costs. First month is free, use for short term storage. Dwayne and Ivy ate awesome!!!
I found Dwayne to be very helpful today and answering all my questions and reassuring me about access to my unit and the safety of my unit. He was exceptionally Pleasant and I feel that it will be a good experience to store my stuff here at Extra Space Storage.
When it comes to Storage Needs Ive always stored with Extra Space Storage because of The Cleanliness of their Facilities......Most importantly I am beyond pleased with The Management Team such as Dewayne...Hes very professional, polite and knowledge-based on what it takes to satisfy His Customers.Ive always recommended to My Own Clients as well as My Colleagues to utilize Extra Space Only....Thanks Dewayne for ensuring Our Storage Needs are met with Expertise and Concise Professionalism as well as Superior Customer ServiceYou run Your Facility very well and go beyond to provide Good Customer Service. It is much appreciatedR Levettee
Dwayne and Extra Space Storage were great. When we had problems with our moving company, Extra space was very helpful.
I appreciate the amazing customer service I received.
Always clean. I have never had a problem. Rent went up 80% so I found room at home.
I have been a Extra Space Storage customer for 10 years at this location. I have always been treated pretty good and my storage needs were always met as I requested. Over the years I have worked with a handful of the location managers running the business. I was in a hardship during the time period for my time at the storage facility. At this time the manager that is currently running this location is Dwayne Croom I have been a corporate company owner myself for close to 40 years. I know what it takes to run a business and service customers in a Professional way. This manager Dwayne Croom is Amazing at his skills and determination to provide a service and awesome storage facility to the customer in need. Mr Croom seems to be working from sun up to sun set evertime I visit this store. This manager keeps the office, inside units, and outside units extreamly clean and the parking lot spotless. The location has a brand new parking lot that was a huge success being cordinated like a military installation by Mr Croom. I had a inside unit and a outside parking spot of which I kept a cargo box trailer that had to be moved a couple days during the new lot being installed. I tried to make arrangements to move my trailer of which I had no luck until this awesome manager stepped up to help me knowing my personal hardship. He helped me find a man to move my trailer and replace it afterwards to my parking spot. To top it all off the person he found didnt charge me a dime to help me. I can truly say this manager is a friend of mine for life and I highly recommend anyone to use this Extra Space Storage location for your needs. To the ESS Company CEO...You got a Champion Manager running this store if I may say so.Hub Reynolds Jr
Me.Chamberlain was very nice and help setting me up for my storage unit .Showed me the unit and walked me through step by step.
Dwayne Ceoom was so helpful and personable, made my rental a piece of cake!! His friendly personality was a breath of fresh air too! Thanks Dwayne and Extra Space Storage!!
Chamberlain was awsome! He made the check in process a breeze!! He was very prompt with any assistance needed! Thanks Chamberlain!
I was not happy with the move in, there was trouble with the gate code from the start, Im still not sure if I can get in, as the attendant had to let me in and out...
Nice folks, been using them for years on and off. Units are always clean and nice. In fact I wanted to keep my collection of reptiles in storage ( non - venomous of course ) and that is the only time they denied a request of mine, so instead I emptied out space at home for my reptile collection and put more furniture and boxes in storage instead. A win, win for everyone!
Great experience working with Dwayne. Process was easy, quick and efficient. Highly recommend this facility.
The manager was very professional nice and courteous. He worked with me to get exactly the storage I needed at the last minute. I will go back if I ever need a storage space.
I am an Extra Space Storage fan for life! Samantha, Jamal, and Dwayne are extremely helpful, kind, and it is obvious that customer service is something that they are passionate about. They go above and beyond to make sure that you are taken care of in every aspect possible. I couldnt have asked for a better experience!! I will definitely recommend Extra Space Storage to everyone I know.
Dwayne and team have been great from the start. Very professional, knowledgeable, and helpful in the process. Moving is stressful enough, they helped take the worry out of the storage situation.
I forget my password for the umpteenth time. I look in the building, but theyre closed. Dang it! As Im walking away, I see a man coming out from a backdoor. The owner lives on-site!! He was off and was going to run some personal errands. Yet, he takes the time to ask if I need something. I explain my situation and he smiles. He didnt roll his eyes, he didnt question me, he just got me what I needed and sent me on my merry way. Talk about great customer service. Thanks man!
Thank you Mr. Dwayne! Before to make our decision we stopped by other storages. But by the way weve been treated here, we choose this location.Thank you for the best Customer Service! Definitely recommend this place to all my friends!
Jamaal was GREAT. He made me feel as if my property was in a safe and secure location. It means a lot to have someone make you laugh and get your money at the same time. 😆😆 Great Job
Just removed all my stuff from the storage unit Dwayne Croom and Cierra were very helpful and were also able to help me with me account. Great job wonderful attitudes very helpful! If you have storage needs extra space storage is the place for your most precious items.
I have been storing my belongings at this facility for almost a year now . The area is wonderful , I feel that my things are always secure and the customer service is excellent! Mr Croom was very helpful situating my payment for my unit.
Omg!!! Dwayne Croom is an awesome associate. I walked into a very warm welcoming. He was very detailed and helpful! I definitely recommend this facility to store your belongings!
Dwayne Was A Excellent Help With Setting Up My Account !! He Was Very Time Efficient 🙌🏼
Dwayne is an expert in customer service! He is always diligent in helping me with my concerns and getting to the bottom of my issues. I recommend any store that he is managing!
I want to thank Mr. Dwayne Croon for his professionalism and sincere help in helping me find and pick the correct storage unit I needed. He is truly an asset to this company! The grounds are exceptionally clean and there was someone making rounds while I was there checking everything. Mr. Croom took his time and explained everything. He did not have, available, the unit I needed so he found exactly what I wanted at a sister store just around the corner. (Gravel Springs Rd.). The two women there were just as sweet and nice and helpful as Mr. Croom. It was a pleasure to do business with this company and I appreciate their patience and desire to serve a customer!! This is a rare trait these day! You must hand pick you employees :). I just wanted to give a loud shout-out to Mr. Croom and the two ladies who helped me! Between 1 - 10....... I give 100!!!
My friend and I came into this facility after being told that the storage unit we were needing were not available at other locations. Dwayne took good care of us and got us into our storage unit within the hour being able to work around our needs.
Went to this location to remotely sign a lease for a storage unit I reserved in another state. Had the pleasure to meet and be assisted by Bernard. He was extremely personable , courteous and knowledgeable taking extra time to explain all the necessary details. Excellent customer service.
Faith and Dwayne were so very helpful and kind! Very patient and understanding with this weary mover! Thanks for making one of the final spots easy!
Johnny’s service was exceptional! A true asset to Extra Space Storage-Great job Johnny!
Dwayne Croft gave exceptional service with a thorough explanation of prices and units, plus his personality make you feel at home.
Dwayne croom was very helpful and was able to guide trough every step. Thank you for your service
Great prices, clean facility, and above all, excellent customer service. The dolly I brought had a flat tire. Bernard went out of his way to find an air compressor and some rope to help me inflate the tire. Saved me a lot of hassle.
When I was in between selling my house and buying another one, I had to put our stuff in storagr. The staff here hooked us up with a great rate and made sure we were satisfied. Only complaint is that the initially gave me the wrong pin to enter the facility. That was quickly fixed however.
Dwayne and his two other employees were extremely helpful in setting up my storage unit. It was a seamless and quick process, and I am confident my things will be safely stored here.
Kind, courteous, and helpful staff. Facility is clean and well kept and has been able to assist me in acquiring additional space when needed.
Dwayne is very professional and polite. Help us get a unit set up just minutes! And with a great low
Ivy & Dwayne are great! Clean and efficient site. Very willing to work with me and replaced my light bulbs without delay!
I Was assisted by Johnny during my experience at the storage facility. Johnny was very helpful and friendly. Detailed the policies, outlined the important parts of the contract and made sure there was no question left unanswered.I recommend this location and if available ask for JOHNNY!!!!
The store manager, Dewayne Croom was awesome! Easy and smooth process!
I enjoy the service tha Dwayne provided . An extreme professional. Unbelievable!!! Truly a great experience. Recommend extra space to anyone looking to use storage facility.
Great customer service!! Dwayne was very nice and helpful
Dwayne was excellent! His service is well above the rest. Made me comfortable, with access to the units! Great customer service!
Great customer service. Dwayne & Tony were excellent in fjnding the right parking space for my trailer. Thank you Extra Space for having knowledged staff
Dwayne and Jacy performed excellent during my contract setup! They are very honest, efficient and professional!Highly recommended!
Dwayne was a great help! Great customer service. Highly recommend!
Dwayne Croom had great customer service….Will definitely recommend!
Mr. Croom is so professional. He is amazing at his job. My husband and I had the best customer service ever. Would definitely be recommending this location.
Dwayne displayed extreme professionalism and was very knowledgeable about the services…We will definitely come back…
Dwayne was fantastic! I arrived after closing and he worked with me for 30 minutes. Much gratitude to him.
Dwayne is a rockstar he was very helpful and he made my rental experience great.
I want to thank The store manager Dwayne Croom for doing a very professional job there in Dacula Ga.
Dwayne Croom I can’t say thanks enough! During a very stressful time for me as my family was in transition, Mr Croom showed such enthusiasm for helping us, professionalism, and even made us laugh a time or two. The small things really matter.THANK YOU!!
Mr. Bernard was just not such a pleasure To do business with, polite, courteous, knowledgeable, honest (best quality). Hard to find people with these great qualities specially nowadays. Thanks you Mr. Bernard.
Crisp, clean, efficient, and friendly. They know what they’re doing, and how to get you what you need (and help you figure out what you need!!) for your storage requirements.
Excellent facilities with clean grounds and the best customer service around. Dwayne is definitely a great asset to you company!
Dwayne was on time today!! He cane in on his day off to help us in this short notice of needing storage!! We appreciate you so much & thank you for your help.
Dwayne was awesome. Took great care of my needs. Anthony was a great sticker man. Very clean and neat.Thanks guys.
Mr Dwayne croon amazing man
Dwayne was great he checked us in last year and checked us out today and everything was smooth throughout the entire process!
Dwayne was very courteous and helpful. Easy and quick experience.
Dwayne is top notchGreat customer service skills!!!Nice facility
Total reviews rating 4.9
199 Reviews for Extra Space Storage 2023:
Review №1
2022-04-07I would not recommend this location unless you want great customer service, professionalism, or clean units. The lobby was clean and smelled fresh. Everything was organized. Dewayne made the process so simple. Within 5 minutes of entering my reservation online, he called me to verify my details. I basically was finished before I entered the building. He showed me the unit first, and made sure it was swept down from the few leaves that entered when we opened the door. I would certainly recommend you visit this location. Safe, clean, and secure on top of the best customer service. CH
Review №2
2022-04-22Fantastic experience from this location. DeWayne is definitely top-tier in customer service. The unit was clean, the office was clean, the gate actually locked unlike a different competitor that I visited. The price is great, and I usually post the negative reviews, however, I have only good things to say. Great job.
Review №3
2022-04-27Dwayne Croom provided me with excellent customer service. I was very please with his professionalism and knowledge of the business. He was very welcoming and made me feel comfortable and confident in my choice of choosing Extra Space Store in Dacula.
Review №4
2022-05-24Even though my brother started the process which created some confusion in the beginning, Dwayne made it super easy and smooth to switch everything over to my name. Great service!
Review №5
2022-06-28Dwayne was awesome and took care of me and the storage that I need to hold my stuff. The units over here are super clean and definitely recommend ..
Review №6
2022-07-26Dwayne was amazing!! Storage was clean and well maintained. Great customer service.
Review №7
2022-07-11A stress-free experience securing storage space for my upcoming move to GA! Everyone at Extra Storage is professional & knowledgeable. Thank you!
Review №8
2022-02-09Good experience. Dwayne and Chamberlain were professional, knowledgeable and down to earth. I called and spoke to Corey and he sent me the document. I later received a call from Dwayne and he explained the process. The next morning I went in and took care of the paperwork with Chamberlain. The contract was the exact same. The lace has good people and a system running top tier.
Review №9
2022-08-05I absolutely enjoyed working with Saundrina. The customer service was exceptional. I will definitely recommend this place
Review №10
2022-03-04Chamberlain was very helpful and friendly. He even went back to the unit with me to make sure that I was satisfied with it.He went out of his way to be as helpful and informative as was possible.Dont know what your paying him but give him a raise!