Wheelchair-accessible entrance
Yes
Life Storage - Marietta in Marietta
Categories
Location on the map
Marietta, Cobb County, Georgia, US
Accessibility
Phone: +1 770-579-8870
Site: https://www.lifestorage.com/stor...
Site: https://www.lifestorage.com/stor...
Opening hours
- Monday:Closed
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:2–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
Life Storage - Marietta in other cities:
Comments (199)
It was the perfect location and a great value for short term storage between apartments. Friendly staff as well!
Great Storage Facility. Only complaint was that I would have loved for them to have a rolling cart to haul your things from the building entrance to your individual storage unit.
This place was a complete life saver for our family. Hedy and Alejandro made our very stressful move so much easier. From the use of their truck and getting us into another storage unit last minute was amazing. I told my hoarder husband that we would need two storage units and it wasn’t until we filled two moving trucks that he quickly realized I was right, even though they were slammed Alejandro made time for us and quickly got us what we needed so we wouldnt waste important time with the movers. Hedy made sure the day before we had everything we needed and is just the sweetest lady I have ever had the pleasure of working with. Their rates are awesome and the facility itself is beautiful and CLEAN! I am so thankful we found them and will refer them to everyone that has storage needs. They are the hardest working people who really understand customer service. Trust me they will go the extra mile for you!
Bob did a wonderful job ensuring that my move in went smoothly. He is a true pleasure to be around and took the time to answer all of my questions.
Mr.Bob was very professional and sweet during my check in process , he was very patient and showed me everything I needed to know when it came down to using the locks for my storage and access to the gate key. His customer Service is A1 💪🏽 Friendly and kept the conversation going . Thank you Mr.Bob for outstanding Customer Service
Bob at the Roswell Rd location in Marietta was very helpful in renting a storage space at the last minute. He was very courteous and answered all my questions with a smile. I recommend this location for the competitive price, ease of renting and the location.
Alex was awesome, very attentive and explained everything in great detail.
My experience at life storage has been awesome! I never rate anything but they’re so good I had to. I’ve been there just over a year so far and I’m always helped by Duff. I recently had to upgrade my unit and he was so great about helping my navigate the annoying process. Definitely ask for him if you go!
Very nice place excellent costumer service A+
Bob helped me with a storage unit while Im moving. Took time to explain everything to me and even gave me a tour. Very Helpful and courteous. Good employees often indicate good companies.
Just opened an account here for my company with Nikki at store #972 and everything went smoothly from start to finish! Nikki and Alex have been more than accommodating and I’m very pleased with the cleanliness and security of the facility. World class service!
Bob was TERRIBLE. I would have given them 5 stars but the move out experience was UNACCEPTABLE! I called in earlier that day to find out what my charge would be seeing that I only had my stuff there for 1 week. Bob said $89 I bring in the money. And as I’m getting my truck ready to load he has the nerve to come out and tell me that they prorated me for an extra day. So when asked why this was not explained to me when I called he claims the call never happen. Then I recounted the call and what was said and he had to admit that he did in fact speak with me and give me the wrong information. He had no answer for me instead went on to say he was not going to argue with me and these are there rules. Anytime I’ve been late I’ve paid no problem, on time no problem, but as soon as I’m leaving you’re trying to get more money out of me for what?
Nicole was absolutely stellar with her customer service. She was very knowledgeable and helped us get moved into a climate controlled unit super fast. The climate controlled units are well monitored and extremely clean!
Had some trouble with my truck reservation and Life Storage gave me a great rate and in a timely manner. Duff and Gia were so so nice and got things done quickly for me. They made a stressful move so much easier. Would highly recommend this place. Great customer service, clean truck, really happy.
Duff was extremely professional and helpful when I required a last-minute storage unit. The check-in process was quick and efficient. He also provided knowledgeable insight regarding the area. Would definitely recommend this storage facility.
Bob was very knowledgeable and courteous to me. He explained my options and pricing on the units. I would recommend Life Storage to my friends and family!!
Wow!!! Customer service was absolutely amazing. My initial call connected me with the location that best suited my needs. From there, I met Bonnie who was very friendly and made me feel right at home. They even held my reservation a few days for me to make a decision. The choice was easy. Life storage... While signing the papers, a gentleman who works with Bonnie by the name of Adam was incredible! He set up my phone to open the gates automatically without my code. Im telling you, this place rocks!!! The whole process gets 5 Stars all the way....
I have been a customer with lifestorage for around 8 months now. I rented a parking spot for my vehicle and went to go get the vehicle. Well there was no vehicle to get because it was gone. I called the life storage in Marietta, GA and spoke with the manager of the location Alejandro who could not give me answers of where my vehicle was, what happened to it let alone who took it, he is also very rude. What exactly am I paying for if Lifestorge does not keep my vehicle secure...what is the point of having someone sit in the front if you are not monitoring the lot. I was advised by Alejandro who was unsensitive to the matter and refused to give me a refund. Upon speaking to his manager I was promised a refund after a police report is filed. Please Please do not use Lifestorage they are full of it and clearly the service they offer is a complete lie. I am here out of a whole vehicle and nobody knows what happened to it or why. DO NOT USE THIS PLACE. HORRIBLE SERVICE...
Good luck trying to pay your bill on time & then you get hammered with a $40 late fee, cause theyre not well equipped!!
Their customer service is great. The young lady was so helpful. Affordable. I recommend everyone whos looking for storage in the Marietta area to go see the young lady, I think her name is layla.
I felt like I was facing a crisis in regards to my moving situation. I called and spoke with Duff. Instantly, Duff made me feel at ease. He was able to advise the best way to handle my circumstances. I was very pleased!! He is awesome!! He didnt throw some words out there and send me to the wolves. He actually walked me through everything. He is very helpful. I cant speak highly enough of him. Thank you Duff!!
The employees were great to deal with, the facility is clean. Just wish they had some wi-fi in the building, so you can use your phone inside
We used Life Storage for almost two years and were pleased with the professionalism of their customer service, the security of the facility and the condition of the storage units. We will definitely use them again if we have storage needs.
Talked with Bob about storage options for storing my Mother-in-Laws household items while we closed down her home and moved her to assisted living. Very compassionate and professional service at this facility. Highly recommend Life Storage to anyone in this area.
Duff also helped me out the day that I got my storage. Unfortunately, I experienced an extreme delay and he made my check in process easy, smoothe and swift so that I could continue doing what I needed to do after losing so much time. Duff is knowledgeable and friendly and I appreciated his customer service to me throughout. Thank you Duff!!
Duff and Bob was very helpful in giving me advice on the size of storage unit I will need for my mothers stuff, who we will be putting in a nursing home in a couple of months. I appreciated there time and understanding.
Duff was great and helped me get into two units at my time of need.I have rented several different units in the past and Duff was by fare the most helpful and courteous person I have worked with in the storage company industry.Jim
I highly recommend Life Storage. Chase is great - friendly, funny and realistic. Chase assisted me with the moving van rental. I rented from a sister facility, and Chase worked with them to ensure that I had a moving van to use during my move since theirs was unavailable. It was a seamless and painless experience and Im so thankful that I chose this company to rent with. Their locations and employees are sincere team players. Thanks for your help Chase!
Bob was great! Super service and kind. Much appreciated during our stressful move. Thanks Life Storage. Great location. Highly recommend.
I am currently a renting resident here at 1755 Roswell Rd the last 5 months or so, and thoroughly satisfied. Here there is a a man named Bill at the front dexk most days wgo is an absolute delight. His knowledge if the facility is always complete and 💯% accurate, which to me is the least of his qualities. Hr is an absolute pleasure to talk to with the most infectious positive outlook and attitude. These personal qualities alone in a salesman are worth the monthly rates here, with that said i would also give the facility 2 thumbs up( more if i had them ) . Very well maintained grounds and the storage lockers thenselves are in great shape. I had no reservation when it comes to referring this storage location. Thank you
Everyone here was great helping us get some temporary storage while selling our house! From Brian I spoke to on the phone, to Nicole who worked in the front office everyone was a pleasure to work with!
I moved into this storage unit and it was too small. They helped me move easily. I lost my keys to my lock and my wallet and Duff made sure they took care of me. This is a great place, If i needed another i would only Come here!
Unfortunately, i was looking for storage options for my household items because I was going to be transfered to a new state in two days. I was frantic searching.Duff, was extremely attentative and very knowledgeable. He knew exactly what size storage i needed. He was able to explain to me the unit i wanred would too small.I was definitely sold when i got a call from my boss saying that change of plans. I wont be moving until after first of the year.Thank you Duff for all the great help!
I visited two Life Storage locations on the same day about 3 weeks ago. The one on Barrett Pkwy Kennesaw and the one near the big chicken in Marietta. Both Sandra and Terrace where fantastic no exaggeration! Sandra was very easy to talk to we are both from the same state she is so friendly and accommodating I felt like I was in her living room. Sandra some how manage to get all themy paperwork done in a timely fashion considering I was in a complete RUSH that day not to mention I have Breast Cancer. Sandra also gave such uplifting encouraging advise. All I can say is Sandra was perfect I wish all customer service reps could be like her. Thanks again Sandra. Now the other location with Terrance that was another yet different experience. Terrace was really,really under the weather that day but he also manage to have the truck available and cleaned and ready to go. Terrance had great conversation while setting me up in the system and he was genuine I could have chatted for hours. Please visit either location ask for Sandra or Terrance and you wont be disappointed.
If you are looking for a friendly place to stroe your stuff. This is it! I never looked forward to saying hello to the person who works at one of these facilities but Duff, is super helpful and always kind. As a business owner kindness is a lost art and I appreciate that!
I had a wonderful experience at Life storage and it was all because of Chase! He made me feel at home and that my belongings would be well taken care of! Please get more of employees like Chase that show what customer service is truly about. 😁
Chase the manager is the best I was trying not to spend a lot of money because have to move. And he helped me find the right storage for the right price. And he was very helpful with all my need. Chase took his time and did rush as I wasn’t sure what storage space I would need. The best storage facility with great prices!! You really made my day!!Thanks you, Chase!!
Mallory was the greatest. Saved the day. Knew exactly how to help at all times. Super polite. Loved it.
I have been renting from Uncle Bobs for several years. I have had very good experiences with the company. Now that they are Life Storage, the service still seems very professional. I had the pleasure of speaking with Israel, who was very nice, helpful, and professional. The units are clean and well-maintained. I will continue to rent from Life Storage.
Extreme need of Climate Control Storage. Store Manager “Duff Hill” made the experience very easy from start to finish. From deciding on size needed to purchase, Duff provided Friendly, Knowledgeable, Great Customer Service. I highly recommend.
This facility is great. The manager, Chase, is extremely nice, helpful, and knowledgeable. The unit I rented is clean, dry, and well kept. It is also very secure.The prices are great, too. Especially since the you get the first 25 miles for free when you use van, also in great condition and relatively new, when yoy move in. I am saving a ton of money on that!I will definitely use this place in the future.
We rented a unit from life storage on Roswell Rd with Bob. The process was very smooth and fast and he was very professional. Thanks for everything
I found myself using off site storage for the first time and came in with a ton of question. Duff answered all of those question plus a few that I didnt know that I had. He went above and beyond to let me know why choosing Life Storage was the best idea. Thanks for easing our fears Duff and making our decision so easy,
I want to thank Life Storage and specifically Nicole Spears for giving me all the options available at their location. With all the information Nicole gave me I can rest assured that Life Storage will be able to suite my needs when I relocate to the Marietta GA area.
Bonnie, is amazing!! She is professional and knowledgeable. Her customer service is 5 star. Everytime, I spoke to her, I learned something new. She helped me pick the correct lock for my U-Box. She made sure the kids had water and she was available for bathroom breaks.I have been renting a locker here for 4 years. The staff at this location is excellent!Please give Bonnie a raise.
I used this storage facility for over a year and a half. Very nice people, always helpful, the facilities are impeccably maintained. Although a little more expensive than other places, great location.
Love Life Storage and the best customer service given by Duff Hill at the 1725 location is awesome...absolutely the best....very informative and always the most helpful with everything...one of those guys that u hope is there when your on your way just because you know your gonna have a great experience. Thank u Duff for all your help and knowledge!!!
I had a great experience renting a 10 x 10 storage unit for 9 months at this facility. Their space is clean and there is plenty of room to park and load and unload items. I rented a truck from them to transfer items into my unit on the day I moved-in, which was a hassle-free process. When the day came for me to move-out, they were totally fine with me having a moving truck come to pick-up my items. For security, they have a gate and video surveillance throughout their facility. Their rates are reasonable and their staff is courteous and professional. I will keep Life Storage in mind for my future storage needs!
RJ was very nice, efficient, and accommodating to all my needs. I was glad to see that the property was very clean and neat when he showed me my new unit. Im happy to do business here. Thank you for your service.
Great customer service, awesome space and also clean. I also got my first month free 🙌🏾🙌🏾! I definitely recommend life storage.
Bob was great! Helped me with my whole process of renting a storage. I will for sure refer a friend.
Duff is amazing!!! I love this location! If you have quality items and want climate controlled storage this is the place for you! I have been here for a while with ZERO issues, great communication!
Great customer service skills in a society of no more please and thank yous. I called after hours where a great customer support technician gave me optimal prices and piece of mind. I got a free truck and half off my second month. Jan the store manager continued to assist me with no truck available the day I needed but a $25 credit towards next months rent. A little discouraged at the forced insurance policy but with all the great customer care, Im sure that the requirements are necessary and to a good cause. I would highly reccommened this company based on excellent customer service and prices.
I have stored my things several times...This is by far the cleanest, safest and most affordable storage location I have ever used. The staff is professional and knowledgeable about the process and made it effortless. I wish I could give more stars. Thank you very much Life Storage, an awesome place!
RJ and Bonnie helped me reserve another unit so that I could maintain my storage in the same building as I had an existing unit. I needed to downsize but moving by myself, location was critical!! Super nice people with excellent customer service!! Highly recommend!!
Came into the Marietta location today and was assisted by Mr. RJ Tesfa, his service was excellent. He gave detailed knowledge of the storage units and prices, which were perfect for my price range. Thanks so much for everything!!!!
Manager Juan and Chase were very friendly and helpful. Better customer service than the public place down the road. These two made the whole transaction simple and easy to do. The location is neat and well-kept. Thanks again!
Duff was fabulous! He was super helpful & knowledgeable. He helped me figure out exactly what packing supplies I needed. Thank you Duff. Youre the best!!!
I’ve had a Life Storage unit for over a year now. The one at this location has easily been the best experience. The staff, Bonnie & Duff, have been super accommodating and the units are well taken care of.
Life Storage has been a great company to deal with. RJ was extremely informative in regards to my contract and what is expected. I would truly recommend them to anyone to use.
I come here almost daily to visit my storage unit and the employees have been nothing but kind and helpful each time. They always grab my packages and leave them conveniently in my unit for me, which I truly appreciate. If you’re looking for a place with reasonable priced units and great customer service, this is it!
I will have to say that Mr. Duff Hill took very good care of me. I arranged for a unit that wasn’t going to fit my need and before I signed anything he took me to see the unit. Friendly and helpful was my experience. Thanks to Mr. Hill.
Went a couple of weeks ago to rent another unit and met RJ. Very friendly and professional, and he was able to help me get a great unit. Today I went by again to ask a question—RJ was there and remembered me AND the unit number I rented. Personal touch that means a lot!
Great Job! Chase and RJ provided me with excellent customer service.My experiance was seamless and accomodating.Ihad to make a last minute change to my reservation...no problem they were able to assist me! Simply the best!
The account manager made Duff made this experience very easy and quick. We were able to find the unit we needed and got a amazing price. I suggest everyone come here......
RJ and Chase were so helpful when I lost our gate code! Weve always had a great experience here, and greatly appreciate how helpful theyve always been. This is a very safe, well-run location!
Great experience....used storage for 7mths... RJs first day got me started and treated with professionalism and courtesy through out my stay. All my stuff was taken and I really appreciated Life storages support. Great Job LS and RJ!!!
I am very critical of customer service. Duff treated me and my wife with the upmost respect and professional courtesy. I will refer all my friends and family to Life Storage. Thank you Duff!
Israel Williams was very helpful, pleasure to talk with such an wonderful spirit free type attitude and overall person. Customer service was great looks forward to doing business.
Duff Hill helped me get my account updated and avoiding auction. I hv so many Military memories in my unit. Thank you for your outstanding customer service Duff.
Stopped by here with my Mother to rent a space. She is moving back to CT, the Manager Kim took great care of her, explaining the process & made things so smooth & easy. Very friendly young lady, nice location as well.
Duff is awesome. Came in from Texas and he waited for me to get here. And the unit was a great deal for three months. So I’m happy.
The best place I’ve been to. Danielle is a awesome manager she gets everything handled.
Had to move on short notice and this location was close by. RJ was a big help on showing me around, letting me know about the truck rental, and directing me to rent online through the website for a slightly cheaper rate. Wish all customer service was as friendly and helpful as RJ was.
Duff was very helpful getting my storage unit set up, he made sure I had the right size and the process was quick and easy.
Duff is very helpful, friendly and efficient in getting your needs met. I appreciate his good customer service greatly. Thank you again! 😊
The staff here is very helpful and make sure you have the right space for your needs. Duff made sure I was happy with my space! Location is very convenient for me.
I went there to help a friend with some stuff. The fellow on duty, Israel, was very attentive, helpful, and kind, and the facility seemed pretty clean and whatnot. I would definitely consider renting space from them if I lived closer.
Bob and his team have been wonderful with making sure our shipments our secure and the facility is clean. I’d definitely recommend this location to friends and any business in need.
Terrible Service No Refund After 90 Days and 5 callsI rented from this Uncle Bobs for several years. Within two years of moving in they raised the rent about 15%. and cut their late payment date by 2 days without proper notification and attempted to then charge me a late fee when I paid on the 8th of the month after the change in terms. After an argument they removed the late fee.When I moved out on August 14, 2016, after paying a full months rent, they showed their true colors. I cleaned out my unit and went to the office at 3:30 on a Sunday (regular office hours) and no one was in the office. I slipped my vacate form through the slot in the door and left.On their website they promise a full prorated refund. When I got home I called the office and got voice mail. I asked them to confirm my move out date via email or letter. They never responded to my call so on Tuesday I went to the office. The employee said they no longer had my vacate form, that it was sent to corporate and they did not keep a copy. He printed out my rental history which did not include the move out date. He assured me everything was fine and being handled accordingly and that I could expect a check from the corporate office in 4-6 weeks.Four weeks went by and I called the 800 number. I got transferred around but the last person I spoke with assured me he was going to take care of it and I would have my refund check soon.On November 11th, 2016 I realized I was approaching 90 days since moving out and still had not received the refund guaranteed on the website, and promised by 2 employees that it was being handled appropriately.I called the 800 number and got transferred from corporate to the local store. I explained the situation to the employee, including everything I am sharing here and told him I would be putting all of this into my google review if I did not have my refund in 48 hours. He then promised me that he was on it and would call me back.He actually did call me back that day and told me he had spent the day making arrangements to have my prorated refund of $71.84 returned to my bank account immediately. He told me to call back if It did not arrive. I know it can take up to 72 hours for a refund to go through so I gave them the benefit of the doubt over the weekend.It is now Nov 16th, 2016 and it looks like I am going to have to file a suit with the Cobb County Magistrate Small Claims Court to get my refund. It will cost $75 and about 45 minutes of my time, but as it stands now it looks like the only way I will ever get my refund. Uncle Bobs will have to settle with me all court costs or defend their actions in court.If you are here reading this review I would suggest you never rent a storage space from this corporation and try your luck with another business. From the runaround I experienced I doubt mine is an isolated experience.
RJ Tesfa was INCREDIBLY useful and extremely professional in helping me with an issue with an online payment for my storage unit. He is easily one of the most professional and caring employees at Life Storage! Big up the Ras!
Associate Manager Ras RJ Tesfa was wonderful in signing us for our storage facility and helping us with all our needs, from account set-up to lock explanation. I know now how to use my storage facility and make payments easily on line.
RJ was extremely courteous and helpful during our time of moving especially since it was last minute. Very professional and I would recommend Life Storage over the competition !
Chase was absolutely wonderful to us. He went way out of his way to help me get a unit and van. Definitely will be recommending this location.
Impeccable customer service. Ras Tesfa helped me find the storage unit I needed to accommodate all the items I had to store and was very helpful in answering any questions and concerns that I had. Both Ras Tesfa and Chase Tetpon are appreciated for their kindness and professionalism. Thank you both!!
Luckily this place finally has a man running the property that cares. All I know is his name is Duff and hes went above and beyond for me. Ive had a storage unit here for over 10 years back when it used to be Uncle Bobs.
Ive been a customer for almost a year now & Duff the store manager has been very helpful, respectful everytime i visit there. The customer service at this location gets 5 stars from me. Thanks Duff
RJ and Chase are very helpful and relatable. Their customer service is excellent. I would recommend them to anyone looking for a storage unit.
I would recommend life storage when you need storage. They were so helpful and accommodating . I’ve used other storage companies and security was so tight it was a challenge to go to my unit.Friendly and safe!!!!
Mr Duff is definitely a pleasure to work with and has such a great personalityHe is a Blessing and Great Addition to Your Team
Clint was great, he was polite and very professional. He made to let exactly what I would be getting for the price I wanted to pay. He explained everything thoroughly.
They were very helpful! The pro-rated rent helped my roommate and me a lot when we were in a crunch to get someplace to store our things. Awesome people!
Life Storage is a great place to storage your personal belongings. Duff Hill the store manager has been so pleasant and helpful!!!
I was super worn out from dealing with moving, and when I got here, Juan V, immediately put a smile on my face. He was thorough, quick, and super friendly! He got me in and out. The location is super clean and secure. Thanks Juan V.
I dropped by Life Storage to check whats available and prices. Duff was very helpful . When i am ready to rent I ll definitely come see Duff.
I was price shopping for storage facility with great reviews and great prices. Duff gave me all the details that made my decision easier when I’m ready to store.
I seen your associate Ky Williams in Walmart in his uniform and Im about to relocate to douglasville and I asked him about the nearest storage to douglasville and he gave me 2 different locations and told me about what size unit I would need to store my things and he was very patient and knowledgeable about your company this true above and beyond work great job Ky Williams
Great facilities clean lots professional quick staff best experience Ive had thanks for all the hard work
Bob is awesome! Highly recommend. Super friendly and helpful!
I would absolutely store here again since the store was always willing to help while I was behind on payments. Best customer service I have had yet. Thank you Chase and RJ
Convenient location, friendly and helpful staff, facilities clean and climate controlled. I feel very safe leaving my possessions here. Seems like an all around great company to me!
Absolutely enjoyed the customer service with Israel on Saturday. We had a difficult move but it became easier with such a great experience. Thank you!!!
Duff Hill is awesome! They are great communicators and truly care about their customers and have great prices!
Bob is amazing! So helpful. He made the experience easy!!!
The new management team...Bonnie and RJ are absolutely fabulous. They make sure you have what you need..they worked with me on borrowing the van..and are always friendly..
Juan Viveros is great! He is very knowledgeable and helpful. He gave us great customer service. Definitely recommend. The grounds are very clean.
I called and spoke with Duff about a space . He gave me all the information i needed to make a decision on the size and what kind of space i will need . He was very nice and helpful .
Israel is just awesome! Best customer service ever. Ive been here over 4 years and have had a great experience!
Great customer service he explain all details and answered all questions asked ! We even got 20% off mattress covers and a free month special.
The guy Israel is very rude! Needs to learn how to talk to people that supports his job! I have been a tenant here for years, and have seen many come and go in this office & he by far is the worst. Why do you have a attitude when Im the one with RATS in my unit!
Israel Williams the manager is very excellent. He serves customers with excellence and is very professional. You are in good hands with this storage facility!!!!
Duff is awesome. Answered all questions for when it’s time to rent in near future. Will be back!!
Amazing customer service. Duff helped me get a unit fast. You must come to 1725 Roswell rd
Israel is professional, pleasant and makes sure youre comfortable with your decision to rent a unit at this location. Im pleased!
Good clean place I have a unit there. If you go ask for Adam he is friendly knowledgeable. And extremely courteous.
A rat infestation ruined a lot of my things in a climate controlled locker. I was never notified about the problem yet they kept taking my money for 3 years.
Duff was so nice and sweet helping me out!! Great service and a great man!
Rj was very helpful and patient in answering every questions I had, and I ask lots of questions. Rj made sure that all my needs we met. All around good guy.
Bonnie was very nice and answered all the questions I had. Their facilities are convenient and well kept, and the price really isnt bad.
Rj was an amazing help and helped me fully understand everything I was paying for and helped me test the lock! Amazing place with amazing deals ! Highly recommend! Look for RJ!
Used this location & they were very helpful with some questions about our unit. This location is always helpful & very convenient for us. Thanks!
Excellent service with Bob at the Decatur location, very friendly and helpful!
Great place. Bob helped us out a lot. Thank you for your time
Duff was amazing, extremely customer oriented and friendly, would highly recommend to friends and family.
Been using this facility for several months now and Israel has been awesome to work with. The location is well kept and his customer service is incredible!
Called the store , looking for storage because moving to the area . Duff was very professional by answering all of my questions. Thank you. Will come there when ready .
Would like to give shout out to Duff.Duff has really great customer service skills and I strongly recommend the location.
OMG Chase and RJ are absolutely the best!! I would definitely recommend this location they were very professional, empathetic, and sweet!!
Duff is fabulous and has provided great customer service. Definitely recommend this location.
Duff Hill had great customer service and was excellent in assisting me with my unit
Temeka was fantastic. She even stayed late to help us out. Great service. Many thanks!
Truck rental. Israel was great. Very knowledgeable and explained the process in great detail. Will be returning and telling everybody I know.
RJ was great! Extremely friendly and helpful. Made our move much easier!
Israel Williams is the absolute best when it comes to customer service I love life storage they do everything they say they will great staff (especially Israel) and Great facility
I had several questions about renting a storage unit at this location and Chase was very patient, courteous, and extremely helpful.
Mr Duff has been awesome helping me with all my storage needs he is a hard worker thank you
The people were friendly and helpful and the property was well maintained. The price seemed a bit high, but the location was very convenient. Would definitely recommend.
Duff is amazing! This is the place to store your things!! The service and facilities are TOP NOTCH!
RJ and Bonnie were very helpful getting me moved in. I would definitely recommend there you go this place for storage!!!
An amazing experience Chase really worked with me I had a horrible day and he went to the extreme to make things work for me . I would recommend this location any day. Thank you Chase
Thanks so much Mr chase, you are the bomb great service. Thanks to ms Tanika beals did her thang. Good people
Consistent great service. Always helpful. They have a great team. Would recommend anyone to this storage
Management is great!!! Juan made my move a success!!! Thank you all so much for providing the best storage spot ever!!!
Thank u RJ. RJ is a well meandered gentleman. Who respects me and my spouse. And he laughs at my jokes. Lol
Duff was absolutely amazing!! Thank you so much for your help!
Isreal gave me such wonderful customer service, and a great experience at Life Storage.
Great Service from Bonnie and RJ TesfaQuick turnaround of showing space, getting the paperwork done and showing all necessary things!!
Bob has amazing of customer service and willingness to help at anytime !!!
Great customer service from Israel and Thomas. The process was really quick, and they answered all my questions.
This is a place were i would recommen everyone to come to the staff is very friendly and makes sure that u are very pleased with there services if u go any were else besides here ur crazy and the gentleman that helped me today Mr.Juan Viveros he was a very pleasant
Fast and easy service! Duff was extremely helpful and made the process easy!
Service is very efficient and friendly. Units are well laid out and easy to access. Very satisfied.
Israel was respectful, patient, & very helpful during our difficult process of moving.
Beautiful experience :-) Wonderful Business if you are looking for storage reasonable rates.
Great staff.prompt notifications and the area always kept clean,no trash or debris noted on the property always well lighted
Very claen and neat store. Thomas and Israel are the best! Youve gotta store here. Very reasonable prices as well.
Great service. Israel was very helpful and friendly. Will be using them again...
Thank you Duff for all your help. You were very easy to work with and I appreciate your professional manner.
Excellent customer service here on Roswell Road its hard to find good customer service these days thank you really appreciate it okay
Thanks to RJ I had a wonderfully easy process moving in and getting my storage sorted.
The price was reasonable, the employees were all very delightful and professional, especially Juanwho signed me out.
Great guy help me out with all my storage needs great person to work with location was clean thank you
RJ and Bonnie were very helpful with what I needed and was quick and professional
Duff gives great customer service and highly recommend location.
Awesome service and great place to storage. Talk to rj hes the best
Duff was very professional and helped us out big time. Thank you for all you do!
Very satisfied with the service. Duff was very helpful through the process.
Great customer service. Will take the extra steps to take care of you
This place is very friendly. And the manager is very accommodating.
RJ was excellent in helping in everything that I needed with my storage
The service was awesome and so is Bob!!!
Rj & Bonnie are greeat... very nice and informal...very easy to work with
Duff was very professional and good at explaining the process!
I just like the guy at the front desk. Good service and very respectful
Great access and they recommended an awesome moving company..Good Guys moving and delivery
Nicole was excellent. I would definitely recommend
Very, good and professional RG and Bonnie, very prompt and always ready to help.
Came in to see a unit. Israel was exceptional with customer service and very informative.
Great service ! Duff is the best ! Highly recommend !
Great experience and friendly people, a good place for storage needs
This place is very great. The staff is nice. I would recommend this place over the others.
Been a customer for a while and havent had any problems. Great place to store stuff.
I enjoyed the conversation with Israel. Very clean environment. Will store here.
Great experience. Friendly service and clean facilities.
Came in for directions and was helped by Israel and Thomas. Extremely helpful. Clean environment!
Rj help me today and he was the nicest guy ever , he is awesome
Great and fast service guy named Israel Williams ( manager )
Duff was great. Thank you for all your help.
Duff was so awesome and so helpful! Thank you!
Total reviews rating 4.8
199 Reviews for Life Storage - Marietta 2023:
Review №1
2022-03-20I DO NOT recommend this facility. Aside from the fact that the prices are too high, apparently the price alone is not enough money. When you sign up, you appear to be putting a card on file- but come time to take the money out- despite them having your card they will conveniently choose to not take out the money, wait 7 days so they can send you a message about a late fee payment and recommend you set up for autopay. I signed up with a free month offer, where they asked for my card to pay a small initiation fee. When I gave you that card, you should have asked me if I wanted to use that card for recurring payments. To which I, and most other people would probably answer YES. But that would be a smart, consumer-friendly thing to do. And while we are on the subject, why did you chose to wait until the 7 days had passed to send me an email regarding not being able to process my payment? Was that a conscious decision to ensure that I would have to pay you a late fee? Not a good business practice to retain your customer base. You know well that system could have been set up to send emails same or next business day. There are plenty of storage facilities around, save your money please.
Review №2
2022-07-18Average experience all around. Prices seemed reasonable, renting process was relatively quick, cancelation process was pretty painless.If its close and you dont need it very long, a reasonable choice. I wouldnt use it for long term storage though; I was told that theres been more crime than usual, especially if youre storing firearms.
Review №3
2022-05-28Alex was amazing! My boyfriend and I just recently moved into our new apartment and had to cancel the storage unit we had. It was such an easy process and Alex was so kind and helpful throughout!
Review №4
2022-07-18Everytime I come in the office or see Alex outside he is always smiling, friendly, so nice and helpful. I look forward to seeing him every time I am there. Keep up the great work!!!!
Review №5
2022-07-14I wanted to see the unit before I signed a lease. I went during office hours and nobody was there and door locked (even though sign said “open”). I left msg and got halfway home before I received a return call. The gentleman apologized said he was helping another customer and he would be there. I arrived again 30 mins later and nobody there. Same excuse when he called me back. Why can’t workers bring a phone with them or post a cell number on the door if nobody there. Simple fix to terrible service. I didn’t go back
Review №6
2022-07-27Alejandro is very helpful! He cares about your money and will try to get you the best deals! He is also funny and will keep you entertained throughout the entire process.
Review №7
2022-08-05Alex is an angel in human form!!! In addition to being very knowledgeable and providing great service, he was very attentive. I recommend this location to everyone now.
Review №8
2022-06-28UPDATE!!!!!!!!WOW!! Alex, turned out to be extremely rude! I called and he was so disrespectful for no reason. He told me, do not call my store more than once. Do not keep calling my store. WHAT??? OKAY... I wanted to get a bigger unit but nevermind. For one, Im for certain he does not OWN that store. Hes too unprofessional and lacks business smarts to own anything. I will be taking my stuff from that storage and I absolutely WILL NOT get another storage unit from this company EVER AGAIN! Not just location, but COMPANY because if hes that rude and unable to keep his composure, than its very difficult for me to believe hes capable of treating other customers any different. If life storage can have a worker as such, they dont need my business ever and I believe they are fully aware of his attitude!!!!!Alex, who works the front is great! Perfect indoor storage at a good rate. Just what I needed!WARNING!!!! They do NOT send out emails when rent is due. No reminder or anything. Make sure you write it down or put it in your calendar on your phone with the alarm set. You will pay a $20 late fee if you forget and don’t pay on time. They intentionally DO NOT send out emails to help because they want you to set up auto pay. Don’t let them get you.
Review №9
2022-07-21Alejandro was such a great help. He went above and beyond to make the move in process easy. I highly recommend.
Review №10
2022-02-18My mom lost the keys to the storage unit, and I had to have the lock drilled and replaced. Bob made it so easy and he was so patient and pleasant. After the stress I have been under I could not have asked for a better experience. Thank you, Bob!