Public Storage in Alpharetta
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Alpharetta, Fulton County, Georgia, US
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Site: https://www.publicstorage.com/se...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–5PM
- Sunday:9:30AM–5PM
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My family rented a storage space in 2014 after our Mother passed. We appreciate the time we have had to assess our Mothers items within this storage space. We are now ready to close and end our rental agreement with Public Storage. Every associate has been very friendly and helpful. Especially Vivvie who is always upbeat and provides excellent customer service. Thank you Vivvie and Public Storage.
*I am taking off a star due to Public Storages horrible app design and customer service. For some reason, even though I had a previous Public Storage account, I had to make a new one when I purchased a new rental unit. Its very stressful to have to make all the arrangements for a new account when there are other people either waiting on you or tasks that need to be done. I had to go home to a desktop to make everything work.Although they dont have A/C, the units here are reliable and easy to navigate. Thanks to Vivvie I was able to get a unit within a short timeframe and start moving my items into storage within the same day. She was very clear about what lock is required, how to bypass the gate using the Public Storage application, and was very helpful. Thank you for such a wonderful job Vivvie!
I called public storage to get some general information about a storage unit as I am moving to GA from CA! All I can say is WOW! The customer service that was provided over the phone by Ms. Bernadette was phenomenal. Her friendly tone set the call off right and her knowledge was a plus! If this is what southern hospitality is like in GA, I can not wait to get there! Needless to say I will be stopping in Public Storage next month to purchase a unit thanks to Ms. Bernadette’s warm welcome!
I cannot say enough good things about this Public Storage location and its onsite management. Vivvie went out of her way to help me and my family as we cleared out several storage units after my fathers death. What could have been a very difficult process was simplified by her always friendly assistance when we needed it most. The Maxwell Road Public Storage facility will have mine and my families business for life.
I had availed their service. Vivvie is an amazing person. She is super friendly, helpful and a great person to be at front desk.As i was using a storage for the first time, she explained me how it works and even advised to choose an option so that i do not overpay.She was of great help. Thank you Vivvie.
Vivvie is in a word....AWESOME!!. With all the new competition for new and improved storage options in the North Fulton area, Vivvie made our decision easy. From the first call to our move in, she made us feel comfortable and valued. She is always pleasant and her smile and energy is contagious.
While the staff is very friendly , the facility is just not up to par. Rented here from Aug 20’-May 21’ while on deployment and returned to find large amounts of rat droppings in the unit and on our belongings that only consisted of just clothes and household appliances.
Made an online reservation on Saturday for a unit for move in late that day. Janet called within minutes to confirm what I needed and ask if I had any questions. A couple of hours later, shes showing me two different spaces & answering questions to help me choose. I set up auto pay & got the first month for $1.Overall a great experience, thanks for such good customer service!
The process of moving is stressful, I had make a fast decision. I looked at a number of storage companies in the area before choosing Public Storage. Ms. Vivvie’s friendly, caring and professional demeanor helped me in making my decision. She eased my concerns and made the process easy. Everything worked out beautifully. Public Storage represents professionalism and excellence. Thank you Ms. Vivvie for providing a well-maintained and secure facility.
Smooth, easy, and quick . Vivvie gave me a full tour of property and even called other locations to best fit my needs. Although this location didn’t have any parking storages ( non available in over a year) like I needed, I decided to choose this location due to a great customer service I received from Vivvie
01/17/18 My husband and I just recently moved from the Johns Creek area to the Alpharetta area. We needed a storage unit for all our belongings and this is a great location. The storage space we wanted was perfect for our needs and Mrs. Vivvie who works the front desk was Fantastic. She was very kind, very helpful and very efficient. This was great because when you move things can definitely be stressful. We were so happy to have Mrs. Vivvie help and we would definitely recommend Mrs. Vivvie and this location for storage.
I was able to reserve my storage unit using their website. It was extremely convenient especially coming from 10 hours away. When we arrived we checked out the facility. The gate closes behinds every car. You have to have a code to get in. They also do daily lock checks, and will contact you if something looks suspicious. They also have cameras, so all your belongings will be safe. I highly recommend Public Storage on Maxwell. Robert was extremely informative, and polite! Thank you for making our move such a breeze!
This is a very great public storage. The area is so clean, the customer service Agents are so professionsl, and nice! I was treated with 5 star customer service. Vivvie ,and Nick were very knowledgeable when I asked questions, and they made me feel veey welcomed on their property.
Ebony is the best! Our movers arrived late and I accidentally drained my car battery while waiting and couldnt get it to start. Ebony grabbed her jumper cables and knew exactly what to do...my car started and I was good to go. Thank you, Ebony!Ebony also made sure that she stayed on site until we moved completely out of our storage units. She was so helpful and always had a smile on her face. I work in Customer Care and Ebony definitely gets an A+ for customer care!Thank you, Public Storage, for hiring such a wonderful person. She represents your company well and I will definitely use Public Storage again in the future because of my experience.
Im new to town and happened upon Public Storage. Ive never used a storage facility before and Tasha was very helpful walking me through the process. She was very up front about pricing and discounts. I was taken on a tour of the unit before signing up and she did a great job walking me through the access process. Very happy I came here!
This Public Storage kept my stuff for almost a year, and everything was as I left it when I moved the first time. The outdoor storage was not impervious to humidity, but none of my belongings ever came into direct contact with water. Everything came out in great condition. The price I paid for more than enough space for my things was reasonable, and only went up by $5 half way into my tenure there. The staff is friendly and always available to help. Overall I would highly recommend trusting your items to this business.
Tasha is very kind and resourceful. She has excellent customer service and finds pleasure in making sure storage needs are met, even when the property she manages does not have the unit you need. She goes the extra mile to ensure that your storage needs can be accommodated elsewhere.Great job Tasha!!!!! :-D I hate that I cant have an unit at her location!!!!! :-D.
STAY AWAY! Horrible customer service from Vivi and the District Manager Donna. I rented two units and vacated them on February 5th, and they still charged me for the entire month of February. Now they are calling me and charging me for March and I havent been using the units for more than a month and both units are empty. There are better storage places in Alpharetta than this place, it is not worth the price. NEVER AGAIN!
Top notch staff in terms of Robert. When I signed up online he called me within minutes of completion to check on me and make sure everything met my needs. When I arrived onsite he made sure it was a smooth and seamless process getting into my unit. Awesome experience.
I wanted to rent from the storage place at state bridge and jones bridge but it was priced too high. Got a much better price from the location on maxwell. Vivvie was great. Place is clean and all I need. Ok the nearby dump adds an interesting aroma at times, but I can live with that for a good deal
I like this storage but it does have a few quirks. Its sort of hard to get in and out of the gate because you have to pull really close to the pin pad. It should just be a key fob gate. Getting out had the same problem. There should just be a sensor to get out. another problem is its slightly damp. We use Damprid (from home Depot) and it keeps our stuff perfectly dry but the amount of water it draws in is allot. I would recommend this storage but I would want you be careful if you have very sensitive items.
Stay away! Once I gave notice that I would be terminating my contract and removing my contents, my lock was cut off. Office worker claimed that they didnt know anything about it. My remaining contents were left unsecure. They claimed that they left me a voice mail to let me know that my lock was laying on the ground. Not true - no voice mail received!
Maybe locating to the Alpharetta area from Tennessee.I came by this location to check on prices and the staff was a pleasure to work with,the prices were very doable with my budget, and the property was very clean and safe! This will definitely be my only choice if I move back.
I stopped by this facility today to get some information as I will be moving soon and Maggie was there to answer all of questions she was very informative and knowledgeable of all the policies and regulations. I definitely look forward to renting here in the near future!
Total reviews rating 4.8
199 Reviews for Public Storage 2023:
Review №1
2022-04-02Vivvie was great, she stayed after hours to show us the unit. So helpful, making sure we had the best unit that met our needs.
Review №2
2022-06-25Vivvie is great manager and shes very friendly and keep property clean and safe! I have been renting my unit for 6 years and im not planning to leave!
Review №3
2022-08-11Vivvie was excellent, she took time to show me the place and inform me about everything that a customer needs to know. Good Job Vivvie!Jean D Bertrand
Review №4
2022-02-12The gate opens quickly with the app and the facility is clean and tidy. Our new storage unit was ready for us with a pad lock included. The unit was well insulated and the floor was clean smooth concrete. The rate seemed good for the area when I originally booked it.
Review №5
2022-03-01Came in trying to purchase a unit and was helped by Ms. Janice. She was super helpful explaining the process and helping me decide on a storage unit. She let me see the available spaces so I could get a feel for them. Very patient with me. Thanks for the help!
Review №6
2022-04-26Vivvie is the best! She is so friendly and makes the process very easy! Thank you for all your help and 5 star service!
Review №7
2022-04-02Been a customer for quite a few years with multiple units. The on-site manager, Vivvie, has always been kind and helpful.
Review №8
2022-04-27Vivie is great! She walks the grounds to be sure everything is ok. She personable and super helpful!!
Review №9
2022-02-18Is very safe and nice place. The manager did a very good job in making sure I had what I needed. The unit is very clean and no musty smell. I am very happy!
Review №10
2021-06-05My experience with Mrs. Vivvie was great. It was my first time renting a storage unit and she really helped the process go smoothly. She even walked down the my unit to see if everything was okay.