Delivery
Yes
The UPS Store in Atlanta
Categories
Location on the map
Atlanta, Fulton County, Georgia, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 404-855-5382
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:10AM–5PM
- Sunday:12–5PM
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Comments (85)
Horrible customer service. The staff are incredibly rude. Im not sure whats transpired. When I first opened my PO box a year ago, the service was great. Also, I have visited the store 3 times over the past 6 months, and it was closed during normal operating hours. As a result, I was unable to obtain my packages. Im disappointed and will not return to this location.
The staff there are great except for one person whom I suspect might be the owner. He is an older short gentleman that harasses the employees to charge customers more right in front of the customer’s face. He overcharges for simple prints every single time.He will charge you for computer time despite you not ever touching the computer so if it takes him 10 minutes to pull up the document he will charge you for that. I needed 40 pages printed and each page came up to over a dollar and change per page for black and white prints. If he’s in the store I just don’t go.
I’ve always experienced friendly, competent customer service at this location!
I use this UPS store to print architects plans, ship items, mail items, etc and every single time I go there, since they opened, I have had nothing but wonderful help. Staff is always friendly and cooperative and great at giving advice on the best way to handle things. Highly recommend them.
This is the best UPS store Ive been in to date. The folks here are super friendly, kind and are always sure to say hi. I mean, a little kindness goes a long ways these days. I am a frequent visitor at this location and they are always very helpful and ensure whatever Im trying to do is accomplished. I highly recommend checking out this location for all of your UPS like needs. Great peeps, getting it done! Kudos, you all! :-)
Tasneem was so amazing my package was so heavy she came out to my van and helped my put it back together and took her time I was I will this location 10 stars
$5 to print four pieces of black and white paper is ridiculous. Staff was courteous though.
Very rude service. Won’t answer any of my concerns. Treated me like I didn’t matter. They have lost every package I have shipped from here. Terrible UPS store. Find another store.
I never thought I would write a review for a UPS store but here we are. As a professional photographer I have a lot of printing needs and I always come here. I can get my prints, depending on how many obviously, next day and sometimes same day!! The prices are so fair and they lay out all of your options without hesitation. I am bringing them cookies today just because of how friendly and caring they are. They also dont half a** anything! I had some prints done yesterday and they reprinted them twice to make sure they were perfect. At no extra cost to me- just to make sure the product they delivered was awesome. I look forward to continually using them for my printing needs. They are seriously amazing here!
I love this UPS store! They have been so critical to the success of my new business. From printing to shipping, they have been an extension of my team. Friendly staff and very helpful!
Having a mail box at the ups store is the best thing I never knew existed. Staff are always friendly and remember me. My stuff is always secure. Most importantly, I have never had a package delivered that I didn’t receive. Something that I can’t say for anywhere I have ever lived before. It’s worth the money for sure. Plus, the text email notifications are amazingly helpful.
Tahmida and her team at this UPS store are amazing. They are always willing to help and are efficient and very friendly. I will continue to use them for shipping, notary and printing services! They have gone above and beyond to ensure excellent service countless times for me.
This is a great place to do business. I often drop off my Amazon packages here and I use this location to mail packages as well. I am always greeted with a friendly face. Recently, I needed to have some copies made of a workplace handbook. Initially, I was hesitant to leave the original somewhere since it was the only copy. Then I encountered, Makayla, the store manager and she assured me that she could get the job done. I picked up the manual the next day and not only had she made the copies but she put them in the plastic sheets and in perfect order. The price was amazing especially considering how much ink my home printer uses! Don’t hesitate to use them for your office needs.
The customer service at this UPS location is second to none. Tahmida, the manager, is detail-oriented, extremely professional, polite and always willing to help. The whole staff at this location are friendly and helpful. Atlanta is my home but I work on contract in Tallahassee. I have my mail forwarded here. A++ service!
I have shipped 3 times with this store over the last month and found their customer service to be excellent. They even opened the door early to let me in before their 8:30 opening. Courteous employees and good service. Also, the shipping costs seem to be lower than some other area UPS stores that find a way to add fees or taxes.
I have used this UPS store for several of our printing jobs and will continue to do so in the future. The store is well staffed and trained. They staff is courteous and professional. We required different large printed formats which they accomplished with ease, any size and quantity.
Horrible. I had an item boxed and shipped and the contents of the item did not arrive to customer. I suspect a worker of opening up to steal the package but their camera don’t even run back from a WEEK ago to see. That is ridiculous of a company, they didn’t investigate or help at all they told me I was on my own. If you are a young man or black go to another UPS store they don’t take out business serious. I operate an online retail business and my customer in NEW YORK received parcel unrelated to what I sold in the box when it arrived to him meaning not only was what he ordered “missing” but a new package was added inside my box which I don’t believe to be a coincidence.
Fantastic customer service. I frequently have packages to drop off. Ive used this location since they first opened. The employees are always smiling, super friendly, knowledgeable and eager to help. Hands down, the best location Ive ever visited.
Ive used many UPS stores and this is the best in the Atlanta metro by far! The staff are friendly, knowledge and customer-focused. And the prices are fair. I would drive by many others to ship packages here.
Tahmida made setting up a mailbox such a breeze!! She was so helpful, responsive, and sweet, and I couldn’t have asked for a better UPS worker to work with. They have some of the best mailbox prices around, too. I called other UPS stores in the area and they were either more expensive or not as nice. Definitely check them out!!
The team at the Marietta Blvd store are absolutely fantastic. They are courteous, knowledgeable, helpful and always go out of their way to serve the customer. They make the entire process of shipping and receiving packages so easy and they are a valuable contribution to the local community. Thank you!!
If I could give 6 stars I would. Ive hit them with odd size packaging, time constraints and budget concerns. The handle everything professionally, expeditiously and courteously. To the owner, I would say, youre fortunate to have such an incredible staff. Ive been in customer service my whole professional life. I know it from top to bottom. You dont come across employees like this often. If I could cherry pick three employees, it would be the three Ive dealt with. Everyone has been awesome but you have a true gem in Makayla. I dont think you can even teach that kind of customer service. I wish you all much continued success.
Hi Team Manager,I was at your store yesterday afternoon.I was so appreciated your team members of how friendly and professional they are and they works so well together.Everyone has each other’s back.They welcome everyone with smiles with their eyes because the masks.Thank you so much for selecting the excellent team and create a great environment of positive impact to the communites.Thank you!
I had such an amazing experience at this UPS. I came in with a huge bulk shipment that needed to be sent out to many different locations quickly and Tahmida and her team jumped on it right away. They were so helpful and pleasant to work with.
Maybe your package will get to where it needs to go. Maybe it wont. Two terrible experiences. First, a package got delayed, and when I asked them about it, they could find no record of my transaction and told me tough luck (the recipient finally got it days later). A month later, I ship another package with them, and even though I wrote the correct address on the box, they typed in the wrong address on the shipping label. And they refused to accept fault for it. So now, some random person has my package, and they wont do anything about it (not even apologize). There are plenty of other places to ship your stuff. Skip this place.EDIT: Both times, I reached out to the store directly, and both times they did not help me with my issue. Dont let the stock reply below lead you to believe that I went to Google first to air my grievances. They had their chance to fix the problem.
Ive been using them since they opened for various services like tonights UPS dropoff at the last minute before closing. As usual they were courteous, professional and happy to help. I can get mailbox, shredding, FAXing, even a USPS drop off. So glad to have them nearby without having to get into the Collier Rd traffic.
The men there are extremely helpful, patient, and professional. Every time I go there it is an hassle free experience. Prince helped me pack and ship 4 different packages; he handled them as if they were his own. There’s another male with dreads (didn’t get his name )that was just as helpful with the other guest and other employees. Best Ups.
These people are so courteous, very kind and go above and beyond to meet all your needs! We could not have made it through these last few weeks without their assistance!I highly recommend this UPS store above all others! THANK YOU!!!
This isn’t the first UPS store I have been to but it must be a franchise, if they even exist. They charge you to print your own label and you have to be charged a minimum to use the computer and print it out. Never dealt with this at any other ups store.
I look forward to shipping packages at this location! Everyone is so friendly, helpful and they go the extra mile to please. When I drop in to ship packages, pick up shipments or just to check my mailbox- I feel like I am visiting friends!
There was lady who so rude to me. She lark respect and moral
Great response time and customer service. I had to print something as well as drop off an Amazon package, and they got me in and out as quick as possible. Highly recommend this location!
Hands down, best UPS ever!! I adore everyone that works there. They all go above and beyond to help their customers.
Love this place! Excellent customer service, very attentive and kind. Its been a great boon to the community to have this UPS store open up. Thanks guys for all that you do!!
You ever go into a business and feel like the employee is being inconvenienced by having to serve you. Well thats exactly what I just got at this store. I asked if she could help with a package from my car and she said no but I can give you a cart. Terrible customer service/attitude.
Tahmida is very quick to respond to our email orders and lets us know immediately if something doesnt look right. Her customer service goes above & beyond and we really appreciate that at our office!
I love this store! I have come in with my 3 young kids and they are very accommodating and generous to them! They also have my stuff printed and ready for pick up! They also are caring and friendly!
This store is great at handling all my packaging and shipping needs. The employees are very competent and pleasant to boot. They are my go to place while in Atlanta.
Lost my package. Knew they last it, but said they wouldnt pay the full amount... policy.
Great experience. The employees are helpful and attentive and the facilities are extremely nice. Im switching to using this location for my shipping needs from another branch in the area.
I have been here a few times and can say that the service was great every single time. This location is my go to place for shipping and printing!
Always helpful, knowledgeable, eager to help. I have mailed and printed and everything comes out right. I use this UPS store exclusively.
All the employees including the owner of this store are very friendly and informative. They have always served me with a smile on their face while able to answer all my questions. WIll definitely continue to take my business here!
I had a problem with a package being sent back to me rather than the intended destination. The owner or manager of the franchise spoke to me and indicated that he would call me back to get the problem sorted out but as of 4 days has not done so. Very bad service when dealing with a problem.
Open Sundays with excellent service, very helpful and efficient
Doing an Amazon return at the UPS is seamless — walk in, have the bar code scanned, give the clerk the merchandise being returned and head home.
Mykalea was amazing. She handled a busy afternoon with a smile and with grace. She did everything she said she would in terms of packing and shipping my dishes. Id hire her if i lived in Atlanta.
I do not like the fact that only 1 person in the entire place can do a change of address and they are never there and no one can give me a for sure of when they are going to be there. I have been trying to do this for a month now.
Above and beyond friendly service. Helped me work out the details of a botched return on Amazon’s end, which wasn’t even his fault nor his company.
Some of the staff have a huge attitude, not helpful at all. Store’s location is the main redeeming value to it. But half of the staff are just rude every experience.
I started using them before the Summer to print some booklets for me. They have become like family to me! Really appreciative of them.
This is my favorite store now! They are the only ones open on Sunday! Thank you for the great service.
The owners of this shop are so kind and so helpful. I had a great experience here, today!
Easy access, great service. Using this UPS location is a charm.
Great store, super friendly people and an excellent service and follow-up. I highly recommend!
Tahmida was such great help today with my store visit. I highly recommend this store . Such great service every time I visit .. Thank you so much . See you next time !
Always friendly, efficient and helpful. I go to this store for all my shipping needs.
Outstanding customer services, come here for your shipping, faxing, printing, passport photo, notary, and much more.
The staff members at this location are extremely professional and helpful. Provides immediate assistance and fast service!
No notary service despite sign saying there is. Kind of wasted my time. Nice shop though.
I received excellent customer service form Regina. I strongly recommend this store for business.
One stop shop. All of my shipping/mailing needs are met here with the help of a super staff that will go above and beyond to assist.
Always helpful nice and fast!
Great customer service. Covid safe environment
The staff works fast and they are very friendly and professional.
Very friendly staff. Have gone the extra mile to help me more than once
Excellent, fast service. Products as expected. Great customer service.
Friendly and convenient! Great to have them in the neighborhood.
Excellent customer service 👍🏻
Always get the help I need.
How are you a UPS store with no UPS stuff
A Happy and Professional Staff.
Very helpful and kind Staff.
Always an easy process.
Friendly and courteous employees.
Total reviews rating 4.3
85 Reviews for The UPS Store 2023:
Review №1
2022-02-18Love this UPS for convenience and customer service. Parking is easy and this location opens at 8:30 on weekdays. This location also accepts pre-labeled USPS shipments for pickup by the post office. I drop off packages here about every other week.The staff are attentive and friendly. The few times I have had to wait it is because they are thoroughly helping other customers with a shipment including giving them the options for different speeds, pricing, and packaging.
Review №2
2022-06-09Unfortunately, not the same since new management. Staff needs more training. Tried to charge me four times over for “packing services”. The woman behind the counter was too timid to ask the manager to help her, and said she’s “pretty sure” she did it right and that I just needed to pay it. Like what? I told her this isn’t right and that at this point I wanted to take my items and leave given she’s been fumbling at her computer for awhile at this point, seemed confused, didn’t want to ask for help and I’m now late for an appointment. She tried to still make me pay for a label on another package she prematurely printed out, but couldn’t ship my package because some other label is also needed that she can’t help me with. Ummm…This is why I came to this store. So that they can help print out appropriate labels and provide packaging to ship. I ship all the time and this was very disappointing. Now I’ll be going out of my way to a more competent store. This isn’t the first experience where I’ve had to walk out without shipping my items at this store due to staff being confused with how to operate the computer. Tried to give them a chance to work out the kinks, but seems to be an ongoing issue here since changing management.
Review №3
2022-07-232275 Marietta Blvd NW Ste 270, Atlanta, GA 30318 location. I usually have no problems but recently discovered 1 of 2 packages sent Dec 20 2021 never left the store. I believe an employee stole the package because my description of contents included Gift Cards By the time my friend told me she never received it, it was too late to file a claim. The friendly staff printed out the receipt but no manager was around that day or any time I called for the next week. BE CAREFUL WITH YOUR DESCRIPTION
Review №4
2022-08-02Convenient location, parking is easy and on the whole the staff is fast, polite and efficient. However, the cost to print a single shipping label is $3.51. The label is typically printed in b&w on an 8x11 piece of paper (folded and put into a plastic thingy which is about ¢.13). If you order a print out or copy from the UPS store (b&w, 8x11) the cost is around ¢ .51 per copy. While I dont begrudge a business making a profit on their services I am not sure this price gauging qualifies as good customer service.
Review №5
2022-04-09Nateisha,Thank you for being the most helpful employee since Ive been coming here 3 years to this location. Never have I received such assistance. Your willingness to go beyond standard Customer Service has been OUTSTANDING ⭐. Youre kind, professional, and add value to this location. With a winning personality and genuine kindness it is my delight to have met you and my biggest dream is that you GO GET EVERYTHING YOU WANT🪄. Thanking you from my whole 💜❤️💜
Review №6
2022-04-22This UPS store is awesome! The staff is friendly and they always go the extra mile. Excellent customer service and there is PLENTY of parking for and Atlanta location.
Review №7
2022-03-28DO NOT SEND ANY MAIL THROUGH THIS LOCATION unless you pay for tracking. I dropped off mail for local delivery (Smyrna) and it’s been weeks and my mail has yet to be received. I went back to the store to check and see what the issue could be and I was told “sorry. You should’ve paid for tracking”. The people at this location were a bit unprofessional with handling thIs as well. I won’t ever be back to this location for mail service. I’ve already filed a complaint.
Review №8
2022-02-25Jayla she was exceptional she helped me ship back my work equipment she was knowledgeable and very patient. Top notch customer service provided.
Review №9
2022-03-31Had a couple items to return and some items to mail out to family everyone in there I pretty much knowledgeable and they make things easy,
Review №10
2022-02-13I was in the UPS Store today and the customer service was exceptional. I was unable to scan the barcode but I really wanted to express my appreciation.