Delivery
No
The UPS Store in Dacula
Categories
Location on the map
Dacula, Gwinnett County, Georgia, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 770-271-3322
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–6:30PM
- Tuesday:8:30AM–6:30PM
- Wednesday:8:30AM–6:30PM
- Thursday:8:30AM–6:30PM
- Friday:8:30AM–6:30PM
- Saturday:8AM–4PM
- Sunday:Closed
The UPS Store in other cities:
Comments (31)
I went in to inquire about a digital passport photo. All they needed to do is take a passport photo upload to his computer and email instead of printing as I need a digital version for a visa. Whom ever the idiot is at the counter, simply stated “I don’t do that, I only print” how freaking complicated is it to email instead of print. His laziness to even attempt any sort of business def shows. Get out of it, if you don’t know how to run one.
Rude, argumentative and confrontational owners and staff. Extremely poor customer service. Believe anyone that says they had a negative experience here, its more than likely true. Avoid this location.
Ive had them do special print jobs for me in the past and never have had a problem. Helpful. Patient. Knowledgeable. Friendly.
May be the lady there had a bad start or just in bad mood, any question I asked was answered, I dont know it was very strange. Hope she feels better and just dont take her frustration by not helping
I have been mailing and picking up packages from this location for approximately 3 years and have been very satisfied. The service has been excellent.
I always get outstanding service everytime I go in to mail something.
Have recently begun using this location for services and find the staff to be knowledgable, efficient and friendly. This location is recently under new management within the last year.
If there were No Stars thats what I would give!!! Whomever hired Frank the older man probably was having a bad day, because that man needs to stay out of customer service. Put him in the back for inventory!!!! SMH!!!!!Blessings!!!!
Fast, friendly, and convenient. They offer so many services.
Very friendly and efficient service. Have helped with shipping, return drop off, and notary service. Would recommend.
Came to this store at 6:33pm, yet they close at 6:30pm. They still opened the door and took my returns! Thanks!!
Had to get my document notarized like many times before. I guess the staff was on their period. Never again.-Happy Thanksgiving
Place didnt work for me. I found them rude and not helpful. Too many errors made.
Always nice and clean.
It helped me on shipping an urgent matter.
Convenient location with excellent staff.
Great customer service
Very helpful and kind.
Pleasant staff that efficient
Great customer service
Rude and discourteous.
Total reviews rating 3.5
31 Reviews for The UPS Store 2023:
Review №1
2022-09-14Ups and this store are ridiculous. We had a package delivered by a ups driver that required a signature. We intended on refusing the package because we changed our mind after we ordered it but the company could not stop the order so they said to refuse it. Well because of the laziness of the driver we had to pay $22+ to ship back a box because the store said we had opened it because a label had cracks. Hate to break it to you ups but the amount of boxes that I get from ups that have tears, holes, ripped labels or damage is far worse than the tear that you claimed so you could get more money out of your customers. That’s fine though fed ex is a bit more reliable…
Review №2
2021-09-01They are extremely slow every time I go in. This time I lucked out and no one was there. I was making a return, when the man told me I had to print. I explained my return label said I didn’t, he said okay email it to us. Then he says okay that’s 2$ 2$! For what??????? For printing . I said you didn’t say it was a fee. You should let people know fully what the options are. He said yea, okay so do you want to return it or not. Umm yes, but not for a fee!! As I walked out to get some cash, they two men busted out in laughter , apparently I was doing stand up and had no idea. This is by far the most unprofessional UPS stores I’ve ever encountered. I frequent because it’s convenient. Now I’ll go elsewhere, since it was made clear my being a customer there didn’t matter.
Review №3
2021-11-13Went to open mailbox and presented my IDs, drivers license etc. Told person assisting to write down info for license as I do not want copy of license made. According to 8b of the application - A photocopy of ID may be retained by agent for verification. It is a shame that the agent and others at this location have never read and do not have an in-depth understanding of the English language. May be is different from must be.
Review №4
2021-04-15I am a small business owner and go here often for several services. I love Frank and Frankie Jr.- they are so friendly! I dont know how anyone has had bad customer service with these two. They are always so friendly and helpful- their staff too!
Review №5
2022-09-13Always quick and courteous. Friendly associates.
Review №6
2021-03-27The whole UPS team here was AMAZING!!! They were kind, helpful, patient, and friendly. I had a HUGE task, and they patiently worked with me until the job was done, even working past closing time!!! Thank you!!!
Review №7
2015-08-18I had no problems with this store (Aug 15). I had a package to mail, and was told the price and delivery date for both UPS & U.S. Priority Mail. Furthermore, the rate for Priority Mail was the same I would have paid at a post office (some mailbox places substantially mark up stamps, so this was a nice surprise). And they are open much later than the post office.
Review №8
2019-05-09Hannah was EXTREMELY RUDE. When I asked to fax something she cut off the top half of my paper so it was not faxed correctly and when I asked her to redo it she got an attitude and told me I didn’t know what I was talking about. She needs to learn to politely deal with customers or find a new job not in customer service. Unacceptable
Review №9
2014-01-21This rating is one star because it would not allow me to click none. One of my staff members went to this location to complete a background check. There was a simple mistake made when entering part of the address on our part and a huge deal was made about it ,complete with a rude comment (did his boss not know how to read). The staff member who was helping him was very rude and unhelpful during the entire visit to this location. I will not send any other staff to this location and would not recommend it to anyone. I asked my staff member if I should call and speak to the manager about his experience and he explained that she was the one in charge, but that there was one guy who was friendly and helpful (its a shame he wasnt the one in charge!). Coming from a customer service standpoint, this experience is very disappointing.
Review №10
2016-09-27I had a box, prepackaged and ready to ship, but needed maybe 2-3 of tape on each side. I was told that would be $1. Although I can afford the $1, I think it is a bit off putting to be asked to pay for that. I can understand if I was needing the package to be secured and taped completely, but not with the small amount I needed. You are the closest place to my house, but I will now just go directly to the FedEx by the mall, where they have never asked me to pay to use their tape (again, 6 max). Just thought you might like to know for the next person.