Southeastern Armory in Augusta
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Augusta, Richmond County, Georgia, US
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Site: http://southeasternarmory.com/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:Closed
First time doing business with Southeastern and definitely wont be the last! Very knowledgeable & polite staff who answered all my questions and then some plus introduced me to my new dream gun.....Was in and out in 30 min with my new Hellcat, with 10 of that being us talking after the background test / sale was complete.
Just moved to the area heard commercial after commercial after about this place. Went in there to check it out. Its way smaller than I would have thought. I walked around there for 20 minutes they were more interested in talking about their sales for the day then helping me. Finally got someone looked at one gun and found it to be $500 more than what was listed online. Was not impressed. Would not spend my money there.
Staff is friendly and knowledgeable. I’ve bought lots of stuff from here and always been pleased with my experience. They are owned by Windsor Jewelers but carry many less expensive jewelry/estate pieces. Guns are reasonably prices all though some pieces are cheaper at other places.
I was hesitant to come to this store based on the mixed reviews so I went elsewhere first. Im glad the first store didnt have anything because once I came here everything was great, The staff was very friendly. Joel was EXCEPTIONALLY patient with my father and myself. He was knowledgeable and funny. I am so glad that we came here and we will definitely be back. Joel also offered to replace the battery in my laser sight. Joel thank you so much you were wonderful!
Bought two rifles here and visited several times as I considered options and prices. Staff are friendly, knowledgeable, and patient - no pressure to make a sale. Selection is very broad and the staff are great at presenting pros-cons of each option, whether its the firearm, sights, or whatever. I plan on making all my major purchases here.
Not impressed with the overall service. Didnt have an issue with the gun I purchased, but my wifes background check toke awhile to come back because of a backlog with everyone buying guns. The guy told us to come back in a couple days to check and if it still hadnt come back they would sell us the gun. Came back after waiting and checking every couple days if it had gone through to find out they just sold the gun to someone else even though they supposedly were holding it for her. There are cheaper prices and other stores with better basic customer service. Selling a gun someone else is waiting for a background check to come through on is just unprofessional.
Great gun shop! The staff here are very knowledgeable, courteous, and arent pushy when it comes to particular brands. For instance, they are a Blue Label dealer for Glock, but when I was shopping for a CCW handgun, they gave me honest info and let me handle a variety of the handguns they had, not just Glocks. They do layaway, which is great if youre in the market for a big-ticket item but dont have the cash to buy it all at once. Good selection of ammo, they do carry bulk in some specific calibers for a fun range day. They also have some beautiful used guns for sale as well, so take a look at those when you go in there.
Ive been in Southeastern Armory countless times in the past 4 years. The service is exceptional. Larry is by far the best firearm professional I have dealt with in the Augusta area. Everytime I go in, he is there to greet me professionally and every question I have is answered. He has never pushed an opinion on me unlike many other shops in the area. The prices may be a bit higher at times but I have given Southeastern my business numerous times due to dealing with such great employees such as Larry. He has done everything possible to make every one of my experiences there pleasant even when its just to browse. I highly recommend asking for him if you do go in for any reason. I would continue to shop here if I wasnt leaving the area but whoever does will not be disappointed.
Tried to call for 2 and a half weeks, every day, and still haven’t got any answer from the firearms department. Was told they are just too busy, but if it’s that busy they should probably hire some more hands, also told by the jewelry department I just need to come in. Well that’s the point of calling, to see if what I’m trying to purchase is even there, hence the point of a phone to call and check. O well guess I’m driving to palmetto state armory this evening and they can have my money since they answer the phone, despite being just as busy.
I highly recommend Southeastern Armory! If you are looking for firearms or accessories, these folks are there to help. I was helped by Suzy. She was friendly and very knowledgeable. All of my questions were answered and she educated me on their Blue Label program and gun belts. It was a very pleasant experience! I will be back!
Walked into the store this morning. No greeting whatsoever. Customer service terrible. Looked around for about 15 minutes and still no acknowledgment by the staff we walked out. Will never darken their doorway again. Very sad. You lost a sale and a returning customer. So much for buying local.
Great staff very professional and knowledgeable about anything firearm related. Its truly a personal experience, your not just some number like one of the bigger stores in the area. It doesnt matter how much you do or dont spend everyone is treated with the same respect/attitude and willingness to help. All in all my favorite store when it comes to some nice weaponry. If Ive ever had any issue which isnt often I could always count on them to help me or make it right.
I’m not one to usually post reviews, but I was really grateful. I went in for a Christmas present for my husband. I knew that I wanted to get him a knife. The gentleman who help was great. I gave him a price point and discription of my husband. He helped me pick out the perfect gift and my husband loved it. Thank you.
I will not walk into this store again. When I asked if they had a glock g45 in stock I was asked if I was police or first responder, as if that mattered. When I said no their response was no we don’t have that in stock. Can you not even try to hide your discrimination? I did not see a sign that said serving only police and first responders maybe because that would be illegal. Please avoid this store as they discriminate against non police and non first responders.
As a young 2nd Amendment practitioner I have gotten my fair share of mistreatment. A lot of places will see me, and not take me seriously, either ignoring me completely or disregarding my interest. Not this place, they were without a doubt up to their necks in work cut out for them. But the surge in the market clearly has a role in this understaffed situation. Even so, after being patient in line for about half an hour (and no thats not a complaint, if you dont have the time to buy a gun dont buy one, this isint a fast food restaurant), I was observing how the employees were treating their customers and saw that they did the tried and true one at a time, not seperating their attention, which is why I was perfectly fine waiting, when it was my turn I was helped by Broc, who directed me to the perfect fitting holster etc. It was nice to receive the same type of undivided attention as the older clients. Paper work was quick and painless even tho I messed up twice (embarrassing) no one smirked about anything. Overall a great experience.
Ive bought a few firearms from here and Ive received nothing but professional service. A couple of months ago I had the sights replaced on a couple of my Glocks. This week I noticed that one of the Trijicon sights didnt glow like it should. I took the weapon in and they replaced it for free. Great customer service and I will continue to buy from them and recommend them to others.
Great group of guys!!! Awesome service. I promise we found what I was looking for in 20 minutes paper work complete and out the door.fnx 45 tactical3 magsAll hardware for mounting red dotMultiple back strapsCarrying caseA silencer Co 45 piston for my hybridAnd ammo that sounds so quiet passing through my cans.Thanks again!
Ive purchased dozens of knives and many, many weapons from Jason, Joel and all the other guys there. They have the most amount of knowledge in the area. They dont act like know it alls though. I wouldnt recommend going anywhere else. Period! You get what you pay for in the firearms world and these guys well do whatever it takes to rectify any problems. Dont regret going anywhere else.
The employees there where no willing to help me or my husband. My husband and I came in 1 day and bought weapons even tho they were rube, but we when we came back the next day they was to bs around with us . . . . They have very bad customer service and need to work on that I will not ever recommend anyone to come here.
Total reviews rating 4.2
85 Reviews for Southeastern Armory 2023:
Review №1
2022-06-10Great experience selling some unused firearms here, the offers were fair and much better compared with what I was quoted online at other places. Was greeted as soon as I entered and felt welcome there even as someone who is younger. Will definitely be back again to purchase some new firearms in the near future!
Review №2
2022-04-08Very great customer service if you are a white person. I walked in and was not greeted, I strolled around the store only to be ignored. Not once was I offered any help, as soon a 2 white gentleman walked in they were greeted with open arms. Mind you I dont go around viewing the world through a black and white lens. I try my best to give people the benefit of the doubt and Im aware people in customer service can have a bad days. But the stench of discrimination and racism was pungent in this establishment. I wont be going back!
Review №3
2022-07-03One star is what you get , when a customer does paperwork for the most expensive gun in the store, but they cant hold it for 2 days, while paperwork clears.. All other gun stores let you purchase, then run paperwork, pick the gun up when you clear...
Review №4
2021-09-17Great shop with a really good crew working there. They helped me find the perfect gun for my wife. They were spot on, and she carries everyday, loving the feel, weight, and ease of using the piece. I cannot recommend them enough. Dont go to one of the chain stores; you wont get the same customer interaction like you do here. Ill be back for all of my firearms and ammo needs.
Review №5
2021-12-25I bought an amazing piece of jewelry here. I told them what I was looking for and they helped me pick out an antique brooch and walked me through customizing it into a necklace. They charged me fairly for the work, and I was able to get the necklace of my dreams for a fair price. The work they did gave an old brooch new life while respecting the history of the piece. The staff was kind and respectful of my budget. The work done was beautiful. I constantly get compliments on my necklace, including from jewelers. I even wore it on my wedding!
Review №6
2022-06-14This is a very nice spot. Have something for him and have something for her. This place has perfect blend of high end items and top notch service.
Review №7
2022-01-07Me and my Husband went to this gun store today and we were looking at AR-15 Body styles for having fun at the range. We walked out to get the cash and I sent my husband in with the cash, and the man tells my husband that he thinks he’s trying to sell a gun to me and that he won’t sell him the gun for lord knows what reason. He also said that the reason he wouldn’t sell it is because I mentioned my husbands budget. Also waited until my husband did all the paperwork to say something. I feel so profiled and disrespected, I wish I could be my self down here but day after day southerners show me more and more reasons to keep my distance. This is the second gun shop that has had horrible attitudes An day customer service around this area. I would not recommend this store for anything. Little do they know we spend over 10k a year on firearms and I was loving the way it looked inside, but I guess they will learn not to jump to judgement so fast. I would not recommend this place for anything , absolutely horrible customer service.
Review №8
2021-07-24I walked in for a holster. I ended up leaving with a holster and a firearm that I havent been able to find for years. Huge selection of everything and very friendly service. Joel was great to work with today.
Review №9
2021-09-10Went in and spent way more money than I planned. Purchased a benelli SBE3. 4-5 days later recieved a call they were running a promo when I bought it and got a free gun and blind bag. Very satisfied with service and product and would have been fine without the bags but that was the icing on top. Definitely will be going back.
Review №10
2021-11-02Helpful and friendly staff. I bought by first handgun here (G19x). I was very pleased. They always have a great selection!